"Customer stated unit is slow to make ice and water filter is stuck in housing. Also freezer door handle had come off. Reinstalled door handle. Found that water is slow to dispense and icemaker not filling with enough water due to filter needing to be replaced. Removed filter to correct slow fill problem. Found that wire shelving is torn at the bottom of freezer door, no broken wires found. Icemaker tests good in diagnostics. Customer to monitor, if problem persists replace icemaker W10873791.; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY"

Replaced outer door. Unit tested good

Door handle broken need part. ; ordrng 1 WPW10130695 (Latch) and 1 Sh15

"Customer stated that unit is making a grinding noise. No codes. Ran a diagnostic test cycle and confirmed that the unit is grinding during spin, gearcase is leaking oil. Replaced gearcase. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good."

"Customer stated unit is not agitating. No codes. I inspected unit and found actuator was not engaged in Cam, i removed actuator and reinstalled. I calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good"

"Returning later with suspension; ordrng 1 W11130359 (Suspension), dspstn on spec-tagged invntry: 1 W11165546 VALVE"

Replaced vent and knobs. Door testing ok.

Replaced the door strike and latch. Had customer test door out to make sure she was satisfied. Door now stays close.

"Unit will start and shortly after throw a tachometer code and/or immediately complete cycle. Observed oil leakage from underneath. Open motor circuit error in memory. Ordering gearcase, shifter, capacitor, motor, agitator, cam and belt.; ordrng 1 W11550891 (Agitator) and 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"

"Water is leaking from tube Fitting at water input. Attempted to reseat fitting, but component still leaked. Ordering for repair. Auger would run but would dispense ice. Adjusted auger shaft and unit now dispenses ice.; ordrng 1 WP2300868 (Tube Fitting), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY"

Replaced motor and blower wheel. Tested unit and verified operation. One year warranty on repair.

Rack adjuster broken. Replaced rack adjusters and tested. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Unit dead. Replaced ui and tested. Unit functions properly

Unit not heating either oven. 122 volts at control. Tested for power at pigtail and missing l2. Recommend calling electrician.

Customer stated unit is filling too much and detergent is not being dissolved. Ran diagnostic cycle and found no stored error codes. Found that unit shuts off after running on normal cycle for about 10 minutes. Found that unit is losing power intermittently due to household electrical issue. Advised customer to contact an electrician.; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR

Right hand door gasket is torn causing air leak into fresh food section and freezer door handle is loose. Tightened freezer door handle and ordering door gasket.; ordrng 1 W10830162 (Right Gasket)

"Ice door fell out again, reinstalled ice door. Found that plastic retainer for flapper pin is broken and is part of dispenser housing. Housing is not a serviceable part and freezer door is no longer available to order."

Customer states clothes wet at end of cycle. No heat on timed dry. Found unit was set to air fluff on timed dry. Adjusted heat settings and unit is heating. Ran diagnostic test no codes. Unit is operating as designed.

"Converted cooktop to lp. Installed regulator. Replaced knobs, bezels and burner caps. Flames are now at the proper height. Unit is operating as designed."

Customer states washer stuck in cycle. Ran diagnostic test found F3E2 error code. Pressure system fault. Drain pump just constantly runs. No obstruction in pressure hose. Ordering control. ; rqstng P&A on 1 W11481108 (Control)

Replaced control unit is operating as designed

Customer states dishwasher will not wash dishes. Found wash motor not running. Ordering sump assembly.; rqstng P&A on 1 WPW10605057 (Sump)

Ice door paddle is broken ordering ice door; ordrng 1 W11423781 (Ice door) and 1 Sh (Sh)

"Returning later with suspension; ordrng 1 W11130359 (Suspension), dspstn on spec-tagged invntry: 1 W11165546 VALVE"

Replaced control. Verified that all harness connections are good. Unit tested good.

"Customer stated that unit turned on and wouldnt shut off. Error code F2E1-stuck key. I plugged unit in and drain pump turned on, i cancelled cycle. I inspected pressure hose/port and removed debris. I calibrated unit. I ran a diagnostic test cycle in which the unit operated as intended. After speaking with customer i discovered that they were using a cup full of none HE detergent, i explained to the customer what kinds of detergent that should be used. Unit tested good"

"Unit does not heat. Ignitor turns on but no flame inside funnel. Open line, no resistance on first two pins of the gas coil.; used 1 279834 (Gas Coil) from stock"

Unit arcing during use from lh corner. Inspected unit and found no issues. Heated coffee mug with water and verified operation. Customer is to monitor.

"F0e7. F7E1. Unit not spinning. Cam was stuck. Replaced cam and actuator, cleared codes and calibrated. Unit functions properly. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"

"Customer stated unit will not advance past wash when deep water wash is selected. No stored error codes. Unit fills, washes and drains but never enters rinse. Unit advances properly when auto sensing is selected. Ordering control and switch.; rqstng P&A on 1 W11603811 (Control) and 1 WPW10414398 (Water level switch)"

"Customer states that unit is still not hearing right. I ohmed out temp sensor and compared it to a brand new one they both ohmed out exactly the same in room temp. I truly don't know what's going with this unit, I need a second opinion on it because I can't find anything wrong. ; schdld next appmnt for 12/1 THU !"

No service needed

Customer stated that door was not closing all the way. I inspected unit and found that the door was closing correctly. Gasket tested good. I showed the customer where the gasket actually makes contact with the door. Unit tested good

"Customer stated that unit is not maintaining a bake temp. I tested the high/low temps with a thermocouple. After cycling unit 5 times i noticed the temp was 10 degrees off, i calibrated unit up 15 degrees. Retested unit and unit tested good"

"Customer stated freezer is not freezing. I temp sensors tested good. Performed tests 1 of 1)48,2)29,3)50,4)-4,7)78 & 8)78. Freezer temp 52, Fridge temp 43. Unit has a sealed system 134a issue. Ordering compressor W10832994, drier W10704381, tube drier W10555310, evaporator W11553229, fre evaporator W10915406, access valve W11506635, tubing kit 876765 ,lokring W11504415, lokring W11504416, W11506619, W11506621, uv drier W11504436, Lokring W11504445, Lokring , W11506623, W11504431, W11504422, W11504423, W11504424, W10895757, W11504433, W11506620, valve W10545670 , coil W11429989 and W11506622. ; ordrng 1 W10832994 (Compressor) and 1 W10704381 (Drier) and 1 W10555310 (Tube drier) and 1 W11553229 (Evaporator) and 1 W10915406 (Fre evaporator) and 2 W11506635 (Access valve)s and 1 876765 (Tubing kit) and 2 W11504415 (Lokring)s and 2 W11504416 (Lokring)s and 2 W11506619 (Copper to copper)s and 2 W11506621 (Copper to copper)s and 1 W11504436 (UV drier) and 2 W11504445 (Lokring)s and 2 W11504420 (Lokring)s and 2 W11506623 (Lokring)s and 2 W11504431 (Lokring)s and 2 W11504422 (Lokring)s and 2 W11504423 (Lokring)s and 2 W11504424 (Lokring)s and 2 W10895757 (Lokring)s and 2 W11504433 (Lokring)s and 2 W11506620 (Lokring)s and 2 W11506622 (Lokring)s and 1 W10545670 (Valve) and 1 W11429989 (Coil)"

Unit is noisy and has a burning smell during beginning of operation. Disassembled unit and found an excessive amount of lint stuck in the blower wheel. Cleaned out lint inside cavity and verified all rollers and pulley were spinning properly. Venting is clear. Tested for tumble and heat. Noise eliminated and no burning smell present.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

"Customer no longer needs service, bought a new washer.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Loud squealing sound coming from dryer. Found right rear roller wobbling with rubber worn away. Replaced repair kit. Tested for power and heat, operating normal.; used 1 4392067 (Repair Kit) from stock"

Replaced the infinite switch on unit. Tested it on a high then low. Unit is working properly

Dryer was working properly was not making any noise.

"Installed new suspension rods on unit. Ran a diagnostic cycle successfully, also ran a drain and spin because customer stated unit was not spinning. Unit ran both cycles successfully."

Lid is broken around left hinge and does not open and close properly. Ordering lid.; rqstng P&A on 1 W11259006 (Lid)

"Replaced motor, cover and belt. Calibrated and tested. Tested ok. ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT , used 1 Sh (Sh) from stock"

Replaced outer tub due to leak. Customer to monitor

Unit not defrosting. Sensors passed in diagnostics. Ran manual defrost. Heater not turning on. L1 loose inside connector. Secured connection and replaced thermistor. Verified heater operation. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

"Customer stated washer isnt cycling correctly. Checked and found F0E3,F2E1. Ran diagnostic cycle, all functions as expected. Ran rapid wash cycle, works as expected. Ran Drain and spin all functions as expected. Washer checks good."

Unit was leaking on floor of apartment. Found leakage coming from faucets in apartment and not from machine. Customer recorded video of issue and will consult maintenance.; dspstn on spec-tagged invntry: 1 W11165546 VALVE

"Customer stated popcorn button would run for about 10 secs then flash F4E4. Checked and found F4E4, replaced control and tested with a bag of popcorn, all functions as expected. Microwave checks good"

"Replaced ice container. When dispensing cubes container arm moves correctly. On previous container, arm would get caught intermittently, which would cause some crushed ice to dispense that would buildup on lip of door. Customer will monitor. If symptom persists, order solenoid for repair WP2152713.; dspstn on spec-tagged invntry: 1 WPW10558424 ICE-CONTAINER"

Unit randomly throws f3e1 error will run through sometimes. Tested pressure hose. Replaced sensor and reset power. Ran quick wash cycle. Couldn't replicate problem. If problem persists replace W11032117.

"Customer stated left over water in tray and display locked not allowing them to do anything. Replaced dispenser. Checked and found no error codes, Ran diagnostic cycle, all functions as expected. Washer checks good."

Customer stated unit was leaking. I looked underneath unit and found small leak coming from water valve. Valve was not threaded on right and was not sealed all the way. I took off water supply line and reinstalled it. Turned water back on and checked for leaks. I did not see any. Unit is working properly

SR7734765323 documented lo flo error with techline. Found standpipe not meeting minimum height requirements and low hot water pressure both drivers of a low flow error. Recommending water pressure be addressed

Unit not drying properly and making whirring noise. Blower stripped to motor shaft. Need motor and blower wheel. Motor under ten year warranty. ; ordrng 1 WP697772 (Wheel) and 1 Sh15 and 1 W11364931 (Motor)

Replaced iceMaker and removed rear shim.Shim needs to be placed under right hand side to levelProperly.

Filter wont fully insert into housing causing no water. Ice bin is warped and wont sit flat on ice chute. ; ordrng 1 WPW10293212 (Chute) and 1 W11244434 (Bin) and 1 W11162041 (Housing)

Duplicate job.

"Customer stated unit was not cooling properly and it was leaking water. I diagnosed unit found drain plug clogged and also defrost sensor not ohming correctly. I cleared out ice and drain plug, unit needs a new defrost sensor. Ordering defrost sensor kit.; ordrng 1 W10902214 (Thermistor), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

Unit not heating. Thermostat blown. Replaced thermal cut off kit and inspected vent. Unit functions properly. ; used 1 279816 (Cutoff) from stock

Unit has weak cooling in fridge. Frost buildup behind evap cover. Tested heater and was able to energize. Melted out all frost and ice and replaced jazz board. Unit operating normal.

Replaced drain pump due to broken impeller. Tested ok

"Replaced drain pump due to faulty seal, spraying water. Tested dishwasher on prowash checks good no leaks. Ran diagnostic cycle, no leaks all functions as expected. Dishwasher checks good."

Customer stated that gasket came out in the upper right hand corner. I verified the issue. I replaced gasket. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

"Customer stated light bulb wouldn't turn on. Checked and found no light socket holder. Ordering light holder W10210871.; ordrng 1 W10210871 (Light holder), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Replaced door switch. Tested for power and heat. All operations normal.

I called customer to make sure the doors were at his house. he said that only the RC door was there and not the FC. he wanted the one door installed so I installed but we're still waiting on the freezer door. Customer will contact us when he's got it.; O-emld tckt

Replaced right door. Unit operating normal.

Replaced upper thermostat. Test unit it is working as designed.

Customer is concerned about the film pealing off at the bottom of outer door. I inspected unit and did find some peeling under the outer door and rust forming. Ordering outer door W11461694 and nameplate W11178521; ordrng 1 W11461694 (Front panel) and 1 W11178521 (Name plate)

"Customer states burning smell. Found pulley on motor has melted at the end allowing belt to come off and dig into the shield. Per techline replacing gearcase, motor, belt, splutch, and shield. Ordering parts. SR# 7735111734; ordrng 1 W10528947 (Hub) and 1 W11454372 (Gearcase) and 1 W11497303 (Motor) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"

Customer states unit leaks. Found water inlet hose to drain pump disconnected. Reconnected hose. Ran diagnostic test no codes. Unit is operating as designed.

Replaced control and UI. ran diagnostic test no codes. Unit is operating as designed.

"Customer stated that unit will not go past the rinse cycle. Error codes F2E1-stuck key , F7E1-basket speed fault and F7E6-motor fault. I ran a diagnostic test cycle in which the unit unlocked before it stopping the spin. Unit failed the tachometer test, i inspected the actuator/gearcase and found insulation plugging the hole where the speed sensor goes into. I removed the debris with a shop vac and then calibrated unit. Unit passed the tachometer test and i preformed a diagnostic test cycle in which the unit operated as intended. Unit tested good"

"Replaced control. Tested unit on bake and broil , unit tested good"

Customer stated that frame around glass on right hand side of door is coming off. I verified the issue and found that the stainless frame on right side of door is loose which is causing glass to shake. Ordering outer door W11176456 and nameplate W11178521; ordrng 1 W11176456 (Outer door) and 1 W11178521 (Nameplate)

"Customer concerned about weak cooling in fridge. Unit is set to 38F, unit running at 41F. Freezer is set at 0, running at 0. Adjusted temp to 36F in fridge and -2F in freezer. Unit is running within specifications. Customer will monitor."

"I called customer 15 minutes prior to arrival and i was directed to VM, i sent a automated call and text. Upon arrival no one was home. I waited 15 minutes and tagged the door ; O-emld tckt"

Replaced lights and housing. Unit functions properly.

Right front infinite switch has a shorted pilot. Right front burner limiter is also bad. Ordering burners and switch ; ordrng 1 W11047722 (Burner) and 1 WP3149400 (Switch) and 1 W11517959 (Burner lf) and 2 W11171119 (Burner rear lf rf)s

Unit is not defrosting due to incorrect control. Ordering control. ; ordrng 1 W11546609 (Control)

The control is clicking and causing the unit to restart. Ordering control. ; ordrng 1 W10823803 (Control)

Unit not heating. Thermal Cut-Off was blown. Replaced thermal Cut-Off kit. Unit powers and heats. ; used 1 279816 (Thermal Cutoff) from stock

Customer stated front right burner was not changing temps. Contacts on switch are not opening and closing properly. Unit needs new switch.; ordrng 1 WP3148953 (Infinite switch)

"Customer states that unit has long dry times. I preformed an airflow test in which the unit tested poor for all dryers, i then preformed the same test with vent off and the unit passed airflow test. I explained to the customer that the issue is with his venting and to call a duct cleaning service or replaced the venting. Unit tested good"

Customer states unit will not drain. Found bad drain pump and optical wash sensor. ; rqstng P&A on 1 W10876537 (Drain pump) and 1 W11084121 (Optical wash sensor)

Ordered wrong infinite switch.; ordrng 1 WPW10434452 (Infinite switch)

Replaced the control and defrosted evaporator. Customer to monitor.

Customer had experienced items freezing in fresh food. Went over use and care and set air damper to better meet their expectations.

"Customer stated that unit is leaking from the left side of door. No codes. I ran a diagnostic test cycle and i open the door at step 3 and i saw lots of soup suds, i completed the cycle and there was suds left in the tub. I explained to the customer about too much suds and how it will cause water leaks from the door. Wash arms, door gasket and water temp all tested good. Unit tested good"

"Customer stated that unit is not cooling. Upon arrival the compressor was not running, i unplugged unit for one minute and plugged back in the compressor started working. Frost pattern tested good, door gasket tested good and evap fan tested good. Unit tested good"

Replaced the water reservoir. Tested water dispenser unit now dispenses water.

"Replaced dispenser due to leaking problem persists service pointer W11481731. Tested washer in quick wash, no leaks. Ran diagnostic cycle, no leaks. Washer checks good."

Customer stated range over cooks and is burning everything. Checked and found F3E2. Oven reads 95 degress at room temp. Oven is not cycling correctly. Oven needs a new Control and Oven sensor. Customer would like to go new.

Replaced sump assembly due to open wash motor. Tested ok. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

"Customer states icemaker not working. Found unit frosted up. Found bad harness connector to heater bad. Ordering harness. ; ordrng 1 W11581973 (Harness), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

Replaced element and tested only getting 120v to bake. Control was damaged when bake element broke. Need control. ; ordrng 1 W11039099 (Control)

Replaced filter and screen. Cleaned sump and tested. Unit functions properly.

Customer stated unit was making a grinding noise. I ran a diagnostic cycle but did not hear any noises. I then tested the spin and agitate individually. I still could not hear anything. machine did not have error codes either. Customer is to monitor and let us know if it continues.

"Customer stated that unit is leaking detergent and it gets stuck and wont unlock. Error code F8E1-valve failure. I ran a component activation test and the hot/cold water valves , drain pump and motor all tested good. I cleaned out debris from the pressure hose and boot. Softener is leaking from the dispenser. Ordering dispenser assembly W11524105; rqstng P&A on 1 W11524105 (Dispenser)"

Unit is leaking from front left corner. Found lower Door seal cracked and allowing water to escape. Need lower Door seal to repair. Part is no longer available.