Service History 82 - Appliance Tec

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Ontario, NY 14519

James

Job Details: 12/05/2022

Unit not washing or draining. Sump motor making whining noise. Cleaned out pump and hose. Ran unit and noise went away. Customer is to monitor.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Webster, NY 14580

Andres V

Job Details: 12/05/2022

Replaced door strike and gave customer insulation. They have not installed the dishwasher in fully.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Rochester, NY 14616

Dave L

Job Details: 12/05/2022

Found cabinet bent on bottom causing a noise furring use. Adjusted cabinet until noise went away. Tested ok. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Fairport, NY 14450

Jeremy

Job Details: 12/05/2022

Customer stated unit not filling. Found that unit fills but wash pump is not pumping water to spray arms and only hums. Ordering sump and motor.; ordrng 1 W11460945 (Pump and Motor)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Macedon, NY 14502

Jeremy

Job Details: 12/05/2022

Unit has no power indication and completely unresponsive. Verified proper voltage and no evidence of burnt or broken wires. Unit needs a new control board. Ordering control board.; ordrng 1 W10894098 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Farmington, NY 14425

Jeremy

Job Details: 12/05/2022

Customer complaint of unit making humming noise and not filling with enough water. Found that customer was unfamiliar with the sounds and behavior of their new machine. Instructed to use deep water wash option to get the most water in the machine and about the sounds and actions the unit makes. Also explained the two step starting procedure when starting a cycle. Unit operating as expected.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBB03

Near Farmington, NY 14425

Jeremy

Job Details: 12/05/2022

"Customer stated ice cream was soft and thought freezer was warm. Checked temps in freezer and fresh food, both check good. Found no frost build up in freezer. Unit operating as expected. Leveled unit so fresh food door closes properly."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rochester, NY 14612

Dave L

Job Details: 12/05/2022

"Customer is concerned with a loud noise happening during the spin cycle. Ran rinse and spin cycle with the machine loaded to test. Found camGrinding during spin brake. Replaced cam and actuator. Retested. Tested ok; used 1 WPW10006355 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Rochester, NY 14617

Dave L

Job Details: 12/05/2022

Customer was unable to get the upper oven to turn on again while making cookies. Unable to recreate issue. Suspecting UI. If problem comes back pre order UI; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Ontario, NY 14519

James

Job Details: 12/05/2022

Unit not filling. Long fill error. Cleared code and calibrated. Tested valves and quick wash. Unit functions properly. If problem persists order control and valve. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manlius, NY 13104

Chuck G

Job Details: 12/05/2022

"Customer stated that unit is out of balance. Error code F0E5-off balance load. Upon arrival the unit had a load in it paused with the error code, i noticed that the unit was set on delicate but had a heavy duty load in it. I removed load and calibrated unit, verified that the software version was correct and raised the feet on the unit. I started a quick wash cycle with a load of laundry and waited for the unit to reach the spin cycle and the unit operated as intended. I explained to the customer how to load the unit and about cycle selection. Unit tested good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ00

Near Irondequoit, NY 14617

Dave L

Job Details: 12/05/2022

Replaced broken ice door assembly. Tested ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Ontario, NY 14519

James

Job Details: 12/05/2022

Door gasket hanging off. Replaced gasket and adjusted upper rack. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11177741 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS14

Near Canandaigua, NY 14424

Doug Balcom

Job Details: 12/05/2022

Customer states no ice production. Keeps freezing up. Found very low water pressure to refrigerator. Customer will have water supply problem fixed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 12/05/2022

Unit will not start a cycle and has F7E1 and F7E6 stored error codes. Ran diagnostic cycle and found motor just hums and does not run. Found start capacitor has failed. Ordering capacitor.; ordrng 1 W11395618 (CAPACITOR)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Webster, NY 14580

Ray Benedetto

Job Details: 12/05/2022

Cold water valve is defective. Replaced water valve.

We serviced a

JENN AIR MICROWAVE

Model JMD2124WS

Near Webster, NY 14580

Andres V

Job Details: 12/05/2022

Replaced switch on the left side of microwave. Tested it out unit now heats and is working properly.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Fairport, NY 14450

Andres V

Job Details: 12/05/2022

Customer stated oven was not heating up and bezels were not aligned right. I diagnosed unit found DSI board is getting 120v but putting out any voltage out to either igniter. I used heat gun to take off bezels and align them better. ; ordrng 1 W10860916 (DSI board)

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Rochester, NY 14608

Andres V

Job Details: 12/05/2022

Customer stated unit would sometimes unlock other times it would not also unit would leak. I diagnosed unit but could not duplicate issue. When I tested unit on a diagnostic mode unit did lock and unlock. I also noticed that water pressure was low and water was going over the lip of the tub. I believe unit is having an intermittent issue with door locking and unlocking. ; ordrng 1 W11359390 (Control)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14613

Andres V

Job Details: 12/05/2022

Customer stated unit was not draining and finishing cycle. I diagnosed unit only found stored error code for slow fill. I ran a diagnostic cycle successfully unit drained and spun correctly. Unit is working properly.; dspstn on spec-tagged invntry: 1 W11170317 CNTRL- ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ03

Near Rochester, NY 14616

Dave L

Job Details: 12/05/2022

Replaced shorted led module. Tested ok

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rochester, NY 14613

Andres V

Job Details: 12/05/2022

"Customer stated unit was not draining. I diagnosed unit found that pump and is trying to drain but impeller is not turning. I had two units with the same model at this location, I used the pump I was sent out for the other washer on this one since the other did not need it. I ran a diagnostic test successfully, i did hear belt making a noise when spinning so I replaced it with truck stock one.; used 1 W10919003 (Drain pump), and 1 W11239857 (Belt) from stock"

We serviced a

AMANA WASHER

Model NTW4600YQ1

Near Rochester, NY 14621

Andres V

Job Details: 12/05/2022

I accidentally put part as use from stock when I needed to order it. Rescheduled for tomorrow.; ordrng 1 W11158830 (Capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Webster, NY 14580

Ray Benedetto

Job Details: 12/05/2022

"Unit has dented doors and bent top hinge. When opening freezer door, found frame damage on top left corner (see attached picture). Chassis is damaged and unit is not repairable. Documented with Techline, SR7735197884."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Rochester, NY 14626

Dave L

Job Details: 12/05/2022

Replaced sump due to an open wash motor. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Webster, NY 14580

James

Job Details: 12/05/2022

"Unit not draining. Found mask in drain pump cleaned pump and tested. Bellows is deformed and is allowing clothes to fall into pump. Recommend replacing bellows. ; rqstng P&A on 1 W11106747 (Bellows), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP , used 1 Sh15 from stock, states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Webster, NY 14580

James

Job Details: 12/05/2022

Center burner is not igniting every time. Spark is contacting burner head in random places causing inconsistent ignition. Replaced burner and tested. Unit functions properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Jordan, NY 13080

Chuck G

Job Details: 12/05/2022

Customer stated that unit is not spinning out at the end of the cycle. No codes. I ran diagnostic test cycle in which i discovered that the issue is with the hub. I could not get Washplate out without breaking it. Ordering Washplate W10902814 and hub W10528947; rqstng P&A on 1 W10528947 (Hub) and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Webster, NY 14580

Ray Benedetto

Job Details: 12/05/2022

Top rack broken on rails. Replaced adjusters and operating normal.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

We serviced a

JENN AIR OVEN

Model JJW3830IL01

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 12/05/2022

Glass is loose when opening and closing door. Left Bracket does not latch glass entirely. Ordering brackets and glass for repair.; ordrng 1 WPW10581831 (Left Bracket) and 1 WPW10581826 (Right Bracket) and 1 W11325529 (Glass Door)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Pittsford, NY 14534

Dave F

Job Details: 12/05/2022

Replaced LEDs and made sure they are pointed the correct way . All leds are working and are flush customer is ok with leds . Tested good .

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ1

Near Rochester, NY 14605

Andres V

Job Details: 12/05/2022

Dropped off lint screen.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ00

Near Webster, NY 14580

James

Job Details: 12/05/2022

"Replaced filter housing, ice bin and ice chute. Defrosted fill tube and cycled icemaker. Tested dispenser. Unit functions properly. If door freezes again, door will need to be replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Webster, NY 14580

James

Job Details: 12/05/2022

"Unit still not making ice. Im at 2deg, freezer at -14. Replaced control and reset power. Ran ice maker motor and fill test. Leveled unit. Customer is to monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Stanley, NY 14561

Doug Balcom

Job Details: 12/05/2022

Customer states unit is leaking again about every 4-5 cycles. Called techline they deemed the unit non repairable. Issued SR#7734597031

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Geneva, NY 14456

Doug Balcom

Job Details: 12/05/2022

Customer states unit making a thumping noise. Found drum out of round and thumping on rollers. Ordering drum; ordrng 1 W10899578 (Drum)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near East Syracuse, NY 13057

Chuck G

Job Details: 12/01/2022

Replaced blower wheel. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/01/2022

"Wheels on top rack broken off. Replaced adjusters, operating normal."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Macedon, NY 14502

Ray Benedetto

Job Details: 12/01/2022

"Light will come on randomly without touching interface. Button stuck on interface, ordering console for repair.; ordrng 1 W10894098 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Camillus, NY 13031

Chuck G

Job Details: 12/01/2022

"Replaced console, harness and UI . Unit tested good"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hilton, NY 14468

Dave L

Job Details: 12/01/2022

Replaced control and defrosted evaporator. Customer toMonitor. ; dspstn on spec-tagged invntry: 1 W11546684 CLIP

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/01/2022

"Unit does not start cycle. When cycle is activated, unit sense then briefly agitate and after few minutes will say 'wash complete.' Previous dialogue with Techline on this issue recommends to replace control board, lower harness and interface. Control board must 'programmed' a certain way. Consult with Techline.; ordrng 1 W11568984 (Lower Harness) and 1 W11624943 (Control Board) and 1 W11478526 (User Interface)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Churchville, NY 14428

Josh Henchen

Job Details: 12/01/2022

"Customer stated unit not cleaning dishes. Checked and found F7E1,F6E1,F8E2,F8E1. Ran diagnostic cycle, humming noise coming from motor and spray arms not spinning. Customer would need sump/Motor, the cost to repair outweighs buying a new unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFZ02

Near Livonia, NY 14487

Jeremy

Job Details: 12/01/2022

Food is freezing in crisper drawers and freezer is warmer than expected. Used sealer to restrict airflow to fresh food and keep more cold air in the freezer. Customer to monitor

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Rochester, NY 14613

Andres V

Job Details: 12/01/2022

I replaced the drain pump on unit. Tested it on diagnostic cycle and watched for leaks. Did not see any unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Irondequoit, NY 14617

Andres V

Job Details: 12/01/2022

"Customer stated unit was not washing dishes and pod was whole at the end of cycle. Diagnosed unit and found motor to be faulty. Had new sump and pump with me. I replaced it then tested unit, unit now washes properly.; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Rochester, NY 14621

Andres V

Job Details: 12/01/2022

Handle was coming off because clips were broken I Installed new handle on unit.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Spencerport, NY 14559

Dave L

Job Details: 12/01/2022

Replaced strike. Front panel is bent and console is damaged. Ordering panel and console. ; ordrng 1 W11416371 (Panel) and 1 W11500340 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW

Near Brockport, NY 14420

Dave L

Job Details: 12/01/2022

Found door seals loose. Fastened with adhesive. Tests ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Rochester, NY 14624

Josh Henchen

Job Details: 12/01/2022

Customer stated water isn't coming out of the fridge dispenser. Check and found water getting through valve and hear water filter filling no water being dispensed. Purged water line dispenser starting to dispense water. Refrigerator checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV3

Near Rochester, NY 14624

Josh Henchen

Job Details: 12/01/2022

"Installed new light holder and reattached connector. Tested microwave light, operates as expected. Microwave checks good."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Spencerport, NY 14559

Dave L

Job Details: 12/01/2022

Found rotor making contact with floor drip pan causing a noise. Leveled and raised unit. Tested ok

We serviced a

WHIRLPOOL RANGE

Model Wfe540h0as1

Near Farmington, NY 14425

Jeremy

Job Details: 12/01/2022

"Unit not heating properly. Found broken bake element. Replaced bake element, unit tested good.; dspstn on spec-tagged invntry: 1 WPW10586737 CONTROL"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Syracuse, NY 13209

Chuck G

Job Details: 12/01/2022

Replaced heating element. Ran a diagnostic test cycle to confirm that the heater is operating as it should. In the future the unit cant be uninstalled because there is no tolerance between the countertop and unit to pull it out without damaging the floor. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/01/2022

"Unit is making loud grinding noise when door is opened and closed, which is happening during damper operation. Replaced damper and noise eliminated."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Rochester, NY 14621

Andres V

Job Details: 12/01/2022

I replaced the front panel and hinges on unit. Door now closes and operates properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Rochester, NY 14617

Dave L

Job Details: 12/01/2022

Found ice maker position error in diagnostics . Ice maker failed harvest test. Replaced ice maker. Customer toMonitor after 24 hours ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Victor, NY 14564

Jeremy

Job Details: 12/01/2022

"Unit not completing cycles due to intermittent drain. Found no obstructions in drain line and drain pump worked in diagnostic cycle. Replaced drain pump for intermittent operation, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/01/2022

"After further investigation, discovered MCU is faulty causing door latch malfunction. Ordering MCU.; ordrng 1 WPW10374126 (MCU)"

We serviced a

KENMORE RANGE

Model 664.95223711

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/01/2022

Unit had main oven sensor open error. Low cooling fan speed error in memory. Reset fault codes and tested unit. Sensor code was not thrown. Disassembled unit and found dead vermin near rear left burner and removed. Tested and threw low cooling fan code. Checked ohm at component (~75) and verified main board was pushing out 5 DC. Tested bake cycle at 350 and unit functioned properly. Verified all burners had full functionality.

We serviced a

MAYTAG DRYER

Model MGDB750YW3

Near Irondequoit, NY 14609

Andres V

Job Details: 12/01/2022

"Customer states unit was making a noise. I diagnosed unit and found it coming from the exhaust vent. I found a piece of paper that was hitting the blower. Took paper out and tested it, unit now works properly."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Rochester, NY 14619

Josh Henchen

Job Details: 12/01/2022

Customer stated dryer not drying properly. Checked and found poor air flow. Recommended cleaning/replacing venting. Dryer is cycling @ temp on low med and high settings. Dryer checks good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 WP3392519 FUSE-THERMAL

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Rochester, NY 14623

Josh Henchen

Job Details: 12/01/2022

"Customer stated washer was stuck on rapid wash cycle only. Checked and found F2E1,F5E1,F7E0. Ran diagnostic cycle, all functions as expected. Recalibrate unit, Ran normal/drain and spin cycles. Washer checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/01/2022

"Unit is filling then errors out with F10E5 for diverter leak. Replaced sump and motor, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Rochester, NY 14612

Dave L

Job Details: 12/01/2022

Unit is not cooling due to a low side leak. Customer was not interested in repairing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Pittsford, NY 14534

Josh Henchen

Job Details: 12/01/2022

Customer stated door not closing properly. Checked and found Mullion not lining up with plate pivot. Ordering door closurex2: WP12028505AP.; ordrng 2 WP12028505AP (Closer)s

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Bloomfield, NY 14469

Josh Henchen

Job Details: 12/01/2022

"Customer stated washer was banging and didn't seem to agitate clothing. Checked and found no codes. Ran diagnostic cycle, all functions as expected. Ran regular/drain and spin, all functions as expected. Washer checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Salina, NY 13208

Chuck G

Job Details: 12/01/2022

"Replaced belt, shield , cam , motor and gearcase. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good"

We serviced a

AMANA DRYER

Model NGD7200TW

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 12/01/2022

Unit will not run. Checked and found open exhaust thermostat. Ordering thermostat.; ordrng 1 WP35001087 (Thermostat) and 1 Sh15 (Shipping)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Irondequoit, NY 14609

Andres V

Job Details: 12/01/2022

Customer stated unit was not filling properly on a heavy duty and towels cycle but unit does fill on any other cycle. Unit did not have any error codes and also all valves were working. Ordering new board and water valve.; ordrng 1 W11419171 (Acu) and 1 W11165546 (Water valve)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rochester, NY 14616

Dave L

Job Details: 12/01/2022

Customer states that UI is intermittently unresponsive and also pauses on its own. Unable to recreate. Ordering latch and Console; rqstng P&A on 1 W11135391 (Console) and 1 W10810403 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS03

Near East Rochester, NY 14445

Ray Benedetto

Job Details: 12/01/2022

"Unit does not water after power outage. Water paddle will energize valve in test mode. User interface will also recognize paddle switches. Tested voltage, valve receiving 120 VAC in test mode, but during regular operation. Will need control board to repair.; ordrng 1 W11380560 (Control Board)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rochester, NY 14625

Andres V

Job Details: 12/01/2022

"Sent call to let customer know I was on my way, arrived to home knocked on door but no one answered. Called and left voicemail, waited for 15 min."

We serviced a

WHIRLPOOL WASHER

Model UNREADABLE

Near Hilton, NY 14468

Dave L

Job Details: 12/01/2022

Replaced washer bearing. Tested ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Lima, NY 14485

Jeremy

Job Details: 12/01/2022

Door not on site. Reschedule when door arrives.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00Q

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 12/01/2022

Freezer had excessive frost buildup and door was not closing correctly. Thawed out all frost. Verified fan and heater were working. Readjusted shelves and rails. Door closes properly. Customer will monitor.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV06

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/01/2022

"Customer stated he felt like it was not heating the same as when they got it. Checked and found no codes, heated a cup of water for 2 minutes and started boiling at 1:20. Microwave checks good."

We serviced a

AMANA DRYER

Model NGD4655EW3

Near Clifton Springs, NY 14432

Doug Balcom

Job Details: 12/01/2022

Customer states unit will not start. Found bad motor it hums when trying to start. Ordering motor.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Newark, NY 14513

Doug Balcom

Job Details: 12/01/2022

Customer states top burners won't light and clock resets when you turn on the top burners. Found wire partially disconnected from spark module sending spark to chassis causing clock to reset. Reattached wire. Unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Newark, NY 14513

Doug Balcom

Job Details: 12/01/2022

Customer states unit dispenses water on its own. Found pad dispenser pad. Ordering pad.; ordrng 1 WPW10353848 (Pad)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Spencerport, NY 14559

Dave L

Job Details: 12/01/2022

"Moisture building up in fresh food caused by a crack at the rh fresh food door near the hinge. Ordering door. Gaskets and damper toBe replaced on return visit. ; ordrng 1 W10910852 (Rh ff door), dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rochester, NY 14625

Andres V

Job Details: 12/01/2022

"Customer stated units lights were all out, also water was not dispensing and freezer temp was not correct. I diagnosed unit found their was water in the deli drawer UI, when I unplugged the board the lights on the side came on, board is corroded and needs replacing. The freezer light was also faulty causing RC lights to go out too. I replaced that light with the light I was sent out with. Unit was not dispensing water because the deli drawer switch was not being activated by drawer. I readjusted drawer now unit is dispensing water. Unit also has frost built up in the back, theirs a service pointer for this that requires a service kit.Sr 7735173326; ordrng 1 W10864519 (Service kit) and 1 W11170612 (Harness) and 1 WPW10769076 (Deli drawer UI) and 1 W11387053 (Freezer drawer), dspstn on spec-tagged invntry: 1 W11601310 MODULE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Rush, NY 14543

Ray Benedetto

Job Details: 12/01/2022

"Replaced water valve and freezer bulb. Water doesn't continuously flow out of ice maker fill tube. Operating normal. Water pressure is weak, suggested customer consult a plumber.; dspstn on spec-tagged invntry: 1 WPW10312696 VALVE- INLT"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Lakeville, NY 14480

Jeremy

Job Details: 12/01/2022

Customer stated unit was not drying and shutting off too soon. Found that water reservoir was full and lower filter and evaporator clogged with lint. Emptied reservoir and cleaned filter and evaporator. Unit operated as expected after. Instructed customer on when to clean filters and empty reservoir.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fayetteville, NY 13066

Chuck G

Job Details: 12/01/2022

Upon arrival i inspected the part and part was damaged. Reordering sump assembly W11416363; ordrng 1 W11416363 (Sump and motor)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Penfield, NY 14526

Andres V

Job Details: 12/01/2022

"Customer stated unit was not filling with water. I diagnosed unit found water valve was getting voltage. I noticed that their was a cut in the harness, I spliced harness and recconected it then tested it. Unit started filling correctly. Ordering harness but fixed it so they can use it in the mean time. ; ordrng 1 W11130934 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Port Byron, NY 13140

Doug Balcom

Job Details: 12/01/2022

Customer states unit will not fill with water. Ran diagnostic test found F8E1 error code. Long fill. Found bad water inlet valve. Customer will advise if they want to proceed with repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Auburn, NY 13021

Doug Balcom

Job Details: 12/01/2022

Customer states unit will not run. Ran diagnostic test found F5E3 error code. Lid lock fault. Ordering lid lock. ; ordrng 1 W11513248 (Lid lock)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Perry, NY 14530

Josh Henchen

Job Details: 11/30/2022

"Replaced cam,belt, and suspension kit due to loud operation during spin. Tested with no change to noise. Noticed inner tub seems to be out off balance. Ordering inner tub W10554251 and drive block WP389140.; ordrng 1 W10554251 (Basket) and 1 WP389140 (Drive block), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006384 BELT"

We serviced a

KITCHENAID OVEN

Model KEBS109BSS00

Near Victor, NY 14564

Jeremy

Job Details: 11/30/2022

Customer stated unit stopped working after self clean cycle. Found that thermal fuse has blown. Replaced thermal fuse unit tested good.; dspstn on spec-tagged invntry: 1 WP4449751 THRMST- FIX

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Rochester, NY 14604

Andres V

Job Details: 11/30/2022

"Customer stated unit was making a clicking noise when trying to start a cycle. I diagnosee unit found error code F5E3 and F5E2 both for lid lock errors. Had new lock with me, I replaced it and tested it. Unit now works properly."

We serviced a

JENN AIR OVEN

Model JJW2827WB00

Near Fairport, NY 14450

Jeremy

Job Details: 11/30/2022

Replaced lower cooling fan for low RPM. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Baldwinsville, NY 13027

Chuck G

Job Details: 11/30/2022

"Customer stated that unit will not spin on the towels and whites cycle error code F8E1-long fill. I ran a diagnostic test cycle in which the unit operated as intended. I calibrated unit. I explained to the customer how to load the unit , how much HE detergent to use and cycle selection. Unit tested good If issue persists unit will need a control W11513246"

We serviced a

MAYTAG RANGE

Model MGR6600FZ 3_RB23150

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Customer states that the oven temperature is 25 degrees below set point. Calibrated temperature offset up 25 degrees. Went over use and care with the customer.

We serviced a

JENN AIR RANGE

Model JDS9860AAP

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Oven door wouldnt shut completely. Found bent door liner. Disassembled door and bent liner back. Door shuts properly but the customer would like to have e the liner replaced. Ordering liner. Customer paid in full. ; ordrng 1 WP2402W271-19 (Liner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02M

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Found right hand gasket torn and deli cover cracked. Quoted for both. Customer declined to have us repair.

We serviced a

JENN AIR OVEN

Model JJW3830IL01

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 11/30/2022

Replaced glass in upper oven. Verified piece was secured and opened and closed correctly. Glass piece is loose during operation. Part number ordered different from one in repair list. Ordering W10829001 for repair.; ordrng 1 W10829001 (Inner Glass)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Victor, NY 14564

Jeremy

Job Details: 11/30/2022

"Customer stated unit stopped dispensing ice and water. Also stated unit got too warm while problem occured. Customer unplugged and plugged unit back in and everything began to operate normally. Ran diagnostics to verify all fan operations and lighting checks. Icemaker is making ice. Unit is operating as expected, customer to monitor."

We serviced a

KENMORE DRYER

Model 110.76972502

Near Pittsford, NY 14534

Jeremy

Job Details: 11/30/2022

"Unit making a loud ticking noise when operating. Found idler seized and belt is torn. Used repair kit and replaced, idler, belt, and rollers. Unit tested good.; used 1 4392067 (Repair Kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Replaced non responsiveConsole. Tested in diagnostics ok.