Service History 79 - Appliance Tec

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rochester, NY 14618

Andres V

Job Details: 01/03/2023

Installed new sump and pump. Put unit back together and into cavity. I tested it and watched for leaks underneath it. I did not see any leaks and unit is now washing properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rochester, NY 14618

Andres V

Job Details: 01/03/2023

Customer stated it was making a noise. I diagnosed unit found the compressor was rattling. I took off back panel and saw that the clips that hold the compressor down fell off during delivery. I reinstalled them and tested compressor in a diagnostic mode. Compressor no longer makes noise.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, NY 14606

Andres V

Job Details: 01/03/2023

Customer states unit was leaking and did not spin out. I diagnosed unit found error codes F0E2 for over suds and F0E5 for off balance detected. When I ran a diagnostic cycle and took the top off I saw water leaking down the back wall. I activated the water valve to see if it was cracked and causing the issue but did not see any. The only place that water could be Coming from is there. Ordering new valve. ; ordrng 1 W11038689 (Valve inlet)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 01/03/2023

"Customer stated the dishwasher washer isnt cleaning dishes properly. Checked and found F7E1. Ran diagnostic cycle all functions as expected, water is around 100 degrees. Recommended running hot water at sink before starting. Ran normal heat wash cycle, all functions as expected. Dishwasher checks good. Customer will monitor."

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Honeoye, NY 14471

Josh Henchen

Job Details: 01/03/2023

"Customer stated lid not locking. Checked and found F0E3,F5E1,F2E1. Lid lock not engaging. Replaced lid lock and tested properly. Ran diagnostic and recalibrated. Washer checks good.; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW3

Near Honeoye, NY 14471

Jeremy

Job Details: 01/03/2023

"Unit will not drain. Found connection on drain pump broken so harness will not plug in. Replaced drain pump, unit tested good.; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Honeoye, NY 14471

Jeremy

Job Details: 01/03/2023

Customer stated unit not preheating and burning food. Found that hole in oven cavity was not opened and temp sensor was not reading temp in oven cavity. Knocked out hole for sensor and installed sensor properly. Unit tested good. Left hand grate is broken. Ordering grate.; ordrng 1 W11465357 (Grate DIRECT SHIP TO CUSTOMER)

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW4

Near Geneseo, NY 14454

Jeremy

Job Details: 01/03/2023

"Unit is excessively loud. Found that motor grommets are worn causing motor to move during operation and plug for burner viewing port is missing. Ordering motor and plug.; ordrng 1 279827 (MOTOR) and 1 W10811916 (Plug), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 01/03/2023

"Unit making a loud screeching noise when running. Found seized idler pulley, worn belt and noisy rollers. Used repair kit and replaced rollers, belt and idler. Unit tested good.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rush, NY 14543

Jeremy

Job Details: 01/03/2023

"Unit is leaking from door on left side. Door is not sealing properly on left side. Ordering inner door panel, tub gasket and door seal.; ordrng 1 W11483553 (GASKET) and 1 W11606677 (Lower Door Seal) and 1 W11559689 (Inner Door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near West Henrietta, NY 14586

Jeremy

Job Details: 01/03/2023

"Unit is not cooling. Ran test 4 in diagnostics and found that compressor is seized and not starting. Ordering compressor, drier and associated lok ring fittings in accordance with service pointer W11634348.; ordrng 1 W11574734 (Compressor) and 2 W11504431 (7/5 NR MS 00 (SUCTION LINE TO CONDENSER))s and 2 W11504415 (8.5/8 NR MS 00 (HIGH PRESSURE SIDE TO COMPRESSOR))s and 2 W11506621 (6 NK MS 00 (CHARGING TUBE TO COMPRESSOR))s and 2 W11506635 (TUBE, CHARGING (1/4' W/ SCHRADER VALVE))s and 1 W11109499 (Drier) and 2 W11504445 (5/4 NR MS 00 (3-WAY VALVE TO DRIER))s and 2 W11504447 (5/1.8 NR MS 00 (CAPILLARY TUBE TO DRIER))s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Pittsford, NY 14534

Jeremy

Job Details: 01/03/2023

Right door gasket is torn and does not seal to center mullion and left door gasket not sealing on bottom of door. Replaced right door gasket for being torn and reformed left door gasket. Both doors sealing properly.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Pittsford, NY 14534

Jeremy

Job Details: 01/03/2023

Customer stated unit will not turn on. Customer demonstrated how they would start the unit. Found that they were not pushing hard enough on power and start buttons to make unit respond. Instructed customer on proper start up procedure and that buttons may require a harder push than what they were doing. Unit operates as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rochester, NY 14618

Jeremy

Job Details: 01/03/2023

Replaced icemaker for no ice production and not cycling when test switch is pressed. Test switch operated correctly and new icemaker cycles. Unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Victor, NY 14564

Jeremy

Job Details: 01/03/2023

"Customer stated unit is leaking when water is dispensed. Found water line not clipped into dispenser housing causing water to disperse inside housing. Secured water line properly, unit checks good."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Cicero, NY 13039

Chuck G

Job Details: 01/03/2023

"Customer stated that unit will not finish a cycle on bulky. No codes. I ran a diagnostic test cycle in which unit operated as intended. I then made sure pressure port and hose was clear of debris. Motor tested good, drain pump tested good. Replaced control and calibrated unit. I explained to the customer about how to load unit and how much HE detergent to use. Unit tested good"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Cicero, NY 13039

Chuck G

Job Details: 01/03/2023

Customer stated long dry times. After inspecting unit and preforming a air test i discovered that the issue is with the venting going to unit. I cycled unit 5 times successfully. I explained to the customer that the issue is with the vent and it will need to be replaced or cleaned out. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Utica, NY 13501

Chuck G

Job Details: 12/29/2022

"Customer stated the unit is not heating. After inspecting unit i found a loose connection on the hi limit thermostat, i reinstalled the connector. I tested unit and unit tested good"

We serviced a

WHIRLPOOL OVEN

Model JJW2830DP00

Near Rochester, NY 14615

James

Job Details: 12/29/2022

F2e1 stuck key. Cleaned touch screen and reseated connections. Error reappears. Need panel. ; ordrng 1 W11236888 (Control) and 1 Sh15

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Rochester, NY 14608

Andres V

Job Details: 12/29/2022

Replaced the freezer door on unit. I checked made sure it was sealing correctly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Geneseo, NY 14454

Josh Henchen

Job Details: 12/29/2022

"Customer stated dishwasher kept flashing an error code and making a noise. Checked and found F8E4,F10E2,F7E1,F5E1,F9E1. Cleared codes, cleaned out float switch tray and ran diagnostic cycle, all functions as expected. Dishwasher checks good."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Honeoye, NY 14471

Josh Henchen

Job Details: 12/29/2022

"Customer stated lid lock error and washer seemed to be masking screeching noise. Checked and found F7E1,F7E7. Ran diagnostic cycle, all functions as expected, noticed washering shaking, re leveled and ran diagnostic cycle 2 more times, could not mimic complaint. Customer will record if it happens again. Washer checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Rochester, NY 14610

Andres V

Job Details: 12/29/2022

Replaced the drip tray on unit. Customer tried to clean it and run it through dishwasher various times but would not get clean.

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/29/2022

"Customer doesn't have a washer that needs service, still waiting for parts on dishwasher repair. Dishwasher was diagnosed on Wednesday 12/27/22. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/29/2022

"Replaced Motor, Cam, and belt due motor pulley coming off damaging Cam, belt. Ran diagnostic cycle all functions as expected. Washer checks good. Needs new shield due to damage Shield W11409708; ordrng 1 W11409708 (Shield), dspstn on spec-tagged invntry: 1 W11513246 CNTRL- ELEC 1 W10721967 CAM , 1 W11026785 MOTOR- DRIVE , and 1 W11239857 BELT"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, NY 14621

James

Job Details: 12/29/2022

Replaced igniter and tested bake cycle and preheated. Door is separated. Need panel. ; ordrng 1 W11176456 (Panel) and 1 W11178521 (Name)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Shortsville, NY 14548

Josh Henchen

Job Details: 12/29/2022

"Customer stated dryer not heating. Checked and found heat coming to dryer. Did air flow test which came back bad all dryers. Inspected vent run, atleast 50 ft, took picture of one section. Recommended changing vent run and using a indoor dryer vent kit. Customer will monitor. Dryer checks good."

We serviced a

WHIRLPOOL RANGE

Model GFG464LVS2

Near Rochester, NY 14618

James

Job Details: 12/29/2022

Unit not igniting in bake cycle. Cleaned ground surfaces and adjusted igniter. Tested twice then preheated oven. If problem persists order WP9758079

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Brighton, NY 14618

James

Job Details: 12/29/2022

Unit would just flash sense led when cycle is started. Recalibrated control and tested diagnostics cycle. Tested quick cycle. If problem persists replace control and lid lock.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rochester, NY 14619

James

Job Details: 12/29/2022

Unit not draining. Removed pump and inspected. Impeller is stripped. Need pump. ; ordrng 1 W11399437 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Rochester, NY 14621

James

Job Details: 12/29/2022

Ff door handle broken off. Door is hard to open. Need handle and adjust gasket. ; ordrng 1 WPW10672333 (Handle)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Rochester, NY 14624

James

Job Details: 12/29/2022

Unit throwing f8e4. Found slow drip from water line. Tightened water line and performed heater update. Tested unit and found no leaks. ; used 1 W11537778 (Heater) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Spencerport, NY 14559

James

Job Details: 12/29/2022

Unit installed without lower panels or float switch. Bypassed float switch and verified operation. Need panel parts. ; ordrng 1 W11545318 (Panel) and 1 W11550992 (Toe) and 1 W11573704 (Insulation) and 1 W10919858 (Insulation) and 1 W11550169 (Drip pan) and 1 W11545764 (Float)

We serviced a

MAYTAG DRYER

Model MGD4500MW0

Near Rochester, NY 14626

James

Job Details: 12/29/2022

Unit intermittent to heat. Checked vent to outside. Adjusted burner spoon and verified operation. Customer is to monitor. If problem persists replace coils.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Webster, NY 14580

Andres V

Job Details: 12/29/2022

"Customer stated unit was not cooling in the fresh food section and the freezer as well. When I arrived to home unit was working as intended and it was 37 in the fresh food section and 0 in freezer. Customer says unit will work good for a few hours then start to warm up. I know this model has a defrost issue but I did not see any ice build up on the back wall. Customer says she did see ice build up in the back and thought that was normal. I replaced the Thermistor and they will monitor. One of the evap connections was not staying on well and needs replacing. ; ordrng 1 W11546690 (Acu) and 1 W11314839 (Harness), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Rome, NY 13440

Chuck G

Job Details: 12/29/2022

"Customer stated that the units cooktop has a defect. After inspecting unit i found the gasket around the on the cooktop has a gouge in it, replaced cooktop. I also tested the burners and found that the front left burner weak. Ordering front left burner W11517959 and front left switch WPW10434452; ordrng 1 W11517959 (Left front element) and 1 WPW10434452 (Front left infinite switch)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Utica, NY 13502

Chuck G

Job Details: 12/29/2022

"Customer stated that the bottom rack wheels have fallen off. No codes. After inspecting unit i found that 4 sets of wheels on the bottom rack have broken off, ordering 4 wheel assemblys WP8268645; rqstng P&A on 4 WP8268645 (Wheel assembly)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Utica, NY 13502

Chuck G

Job Details: 12/29/2022

"Customer stated that water is leaking from inlet valve. I inspected unit i could not duplicate the issue but i found that hose to the water dispenser side of valve was not fully inserted, i removed hose and reinstalled. Unit tested good."

We serviced a

MAYTAG RANGE

Model MER8800FW1

Near Utica, NY 13501

Chuck G

Job Details: 12/29/2022

"Replaced heating element, tested unit and found that unit was not heating. I then replaced the control and tested unit and unit tested good"

We serviced a

WHIRLPOOL DRYER

Model WGD85HEFW0

Near Webster, NY 14580

Andres V

Job Details: 12/29/2022

"Customer stated unit was making a squealing noise. I diagnosed unit found the belt pulley to be making noise. I had a repair kit with me I replaced the pulley, rollers and belt. Put unit back together and tested it. Unit no longer makes noise. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

WHIRLPOOL COOKTOP

Model WFG525S0JS2

Near Palmyra, NY 14522

Andres V

Job Details: 12/29/2022

Customer stated the flame on the burners was too high. I adjusted the flame on all burners to the customers liking.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Macedon, NY 14502

Andres V

Job Details: 12/29/2022

"Customer stated unit does not go into spin. I diagnosed unit checked error codes found F1E2 for motor control fault, F2E1 for stuck key. When I ran a diagnostic cycle unit did spin and also in a manual test mode. I reccomend replacing the ACU ; ordrng 1 W11603811 (ACU)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fairport, NY 14450

Andres V

Job Details: 12/29/2022

"Customer stated unit would not agitate. I diagnosed unit and found that the actuator arm broke. I tried to move the cam from spin to agitate but it was stuck causing the arm to on actuator to break. I replaced the actuator but need to order a cam. ; ordrng 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Hartford, NY 13413

Chuck G

Job Details: 12/29/2022

"Customer stated F2E2-HMI disconnected. Error code F2E2. Ui tested bad. Replaced UI. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit was not connected to WiFi , i explained the importance of connecting unit to the customer. Unit tested good"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Hartford, NY 13413

Chuck G

Job Details: 12/29/2022

Replaced strike and lid lock. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good ; used 1 W11457841 (Strike) from stock

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Clark Mills, NY 13321

Chuck G

Job Details: 12/29/2022

"Customer stated that unit is not heating. After inspecting unit i found that the voltage going to unit tested bad, dryer is only running on one leg. I explained to the customer that the issue is will the electrical going to unit and he will have to have an electrician look into it. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Rochester, NY 14618

Andres V

Job Details: 12/29/2022

"Customer stated unit was leaking and also filled to the top. I diagnosed unit checked error codes but did not find any. I the ran a diagnostic cycle but I didn't see water leaking. I tested the fabric softener dispenser but also didn't see water. I then stated a bulky heavy soil cycle. Unit is set to deep water wash, I showed customer and let her know that with that being turned on the basket is going to fill most of the way. I watched the unit fill then wash but I still could not find the source of the leak. I checked underneath unit and saw water spots on the panel that started at the fabric softener. I believe that when the water is going into the tub ring it's overflowing and causing it to leak. ; ordrng 1 W11590590 (Tub ring)"

We serviced a

WHIRLPOOL COOKTOP

Model KSGG700EBS2

Near Pittsford, NY 14534

Andres V

Job Details: 12/29/2022

"I replaced the left side panel, left rear ignitor and the burner. I tested unit, all burners turn on now and are working. I tried to put unit back into the cavity but floor was uneven and I was not able to without help. Daughter of customer said that they would put it back in."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Hamlin, NY 14464

Dave L

Job Details: 12/29/2022

Replaced Ignitor due to unit failing re ignite. Left spark module with the customer.tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVB04

Near Hilton, NY 14468

Dave L

Job Details: 12/29/2022

"The ice maker module motor is stripped preventing it from completing harvest. Replaced ice maker and bulb. Tested ok. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 8009 (Bulb) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hilton, NY 14468

Dave L

Job Details: 12/29/2022

Adjusted control in its housing so the customer could manipulate settings. Tests ok.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ01

Near Lima, NY 14485

Dave L

Job Details: 12/29/2022

"Replaced evaporator and drier due to a low side leak at the evaporator outlet. Tested ok. ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER BR 8 1 W11506620 COUPLER AL 8X8 , 2 W11506621 COUPLER BR 6 , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Waterloo, NY 13165

Dave L

Job Details: 12/29/2022

"Found the unit installed in an un heated garage. Heated fresh food section. The compressor turned on and produced a full frost pattern. Unit will need to be in a conditioned space to work properly ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER BR 8 1 W11580057 COMPRESSOR , 1 876765 TUBES-PROCESS , 1 W11109499 DRIER- TUBE , 2 W11504415 COUPLER BR 8.5X8 , 2 W11504416 COUPLER BR 8.5X6 , 2 W11504430 COUPLER BR 7X6 , 2 W11504447 COUPLER BR 5X1.8 , 1 W11506635 VALVE 1/4' , and 2 W11578570 COUPLER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Farmington, NY 14425

Josh Henchen

Job Details: 12/29/2022

"Customer stated dishwasher flashing F6E1. Checked and found F6E1, tried to reseed connections from board to Ui. F6E1 came back, also noticed film on console peeling. Ordering Control W11462458, UI W11460962 and console W11460908.; ordrng 1 W11462458 (Control board) and 1 W11460962 (Panel/UI) and 1 W11460908 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/29/2022

"Customer is unhappy with the amount of time they had to wait and now they will have to wait again.Arrived at customers house and they had the wrong door sent, white LW10721540 instead of stainless. Ordering proper door LW10858417and gasket WPW10460580 with new Hinge W11417064. . ; ordrng 1 LW10858417 (Stainless Steel Door) and 1 WPW10460580 (Gray gasket) and 1 W11417064 (RH Hinge)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Caledonia, NY 14423

Josh Henchen

Job Details: 12/29/2022

"Customer stated dishwasher not filling with water. Checked and found F6E1,F8E2, Ran diagnostic cycle, dishwasher filled with water low whining humming noise from Sump & Motor and wash arms not moving. Customer has opt. to buy new dishwasher."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Churchville, NY 14428

Dave F

Job Details: 12/29/2022

Replaced ACU and tested unit in diagnostics. Unit tested good.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Churchville, NY 14428

Dave L

Job Details: 12/28/2022

Replaced control. Unit displays pressure system signal error and UI will not function. Will need another control board. ; schdld next appmnt for 12/29 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Rochester, NY 14609

Andres V

Job Details: 12/28/2022

Customer stated he tried to start a cycle but it did not start. When I arrived home I was able to start a normal cycle. I then put unit into a diagnostic mode and checked for error codes but did not find any. Unit is working as intended right now. He will monitor and let us know if it happens again. If it does order sump and pump .W11085683; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Perry, NY 14530

Jeremy

Job Details: 12/28/2022

Replaced broken agitator. Unit checks good.

We serviced a

WHIRLPOOL 50#IM 18' FS

Model KUIC18NNZS0

Near Geneseo, NY 14454

Jeremy

Job Details: 12/28/2022

Unit not producing ice. Found that water sensor is not sensing full reservoir and recirculation pump not pumping water to freezing tray. Ordering pump and sensor.; ordrng 1 W11566406 (Recirculating Pump) and 1 Sh15 (Shipping) and 1 WPW10485962 (Sensor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Rochester, NY 14625

Andres V

Job Details: 12/28/2022

Customer stated unit would not start a cycle. I diagnosed unit found error code F8E4 for flood switch activated. I cleared the drip tray then started a cycle. Unit now washes and is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Macedon, NY 14502

Andres V

Job Details: 12/28/2022

Customer stated rack broke so she can't load dishes. Diagnosed unit found the left side rack adjuster broke where it connects to the slide. Had new rack adjuster in my van. I replaced it then had customer test it to make sure she was satisfied. ; used 1 WPW10546503 (Rack adjuster) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Palmyra, NY 14522

Andres V

Job Details: 12/28/2022

Customer stated the paint was Coming off the inside of drum and he's having paint chips go on his clothes. I examined the drum and saw that when drum was painted it bubbled and cause it to chip. ; ordrng 1 W10545923 (Drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rochester, NY 14618

Jeremy

Job Details: 12/28/2022

Unit is not making ice. Ice maker will not cycle when test switch is pressed. Verified 120 volts at harness connection. Ordering icemaker.; ordrng 1 W11546935 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Webster, NY 14580

James

Job Details: 12/28/2022

"Replaced icemaker. Heater, and fascia. Tested diagnostics and components passed."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Palmyra, NY 14522

Andres V

Job Details: 12/28/2022

Customer stated unit is not starting after a power surge. I told customer that this unit has a control board and if it shuts down mid cycle it'll have to be canceled and start a new one when power comes back. I showed customer how to cancel cycle and what to do if it happens again.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Webster, NY 14580

James

Job Details: 12/28/2022

Unit not washing. No power to pump. 118 to control. ; ordrng 1 W11227372 (Harness) and 1 W10906426 (Control)

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Webster, NY 14580

James

Job Details: 12/28/2022

"Called techline sr7735372924. Rh module blew fuse. Replaced fuse and unit will not power rh side. Need module and elements. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Element rr) and 1 W10396547 (Element center) and 2 WPW10396548 (Element lh)s, used 1 Wpwm0805101 (Fuse) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

Replaced heater in accordance with special project. Unit checks good.; used 1 W11537778 (ELEMENT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Webster, NY 14580

James

Job Details: 12/28/2022

Door delivered damaged. Ordering panel. ; ordrng 1 W11461688 (Door) and 1 W11242133 (Console)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055YEW00

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

Unit has ice build up on bottom of freezer and door doesn't close all the way. Found that defrost drain is plugged. Removed drain restriction and defrosted freezer. Unit checks good.; dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN

We serviced a

ROPER DRYER

Model RED444OVQ1

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

No service needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newark, NY 14513

Andres V

Job Details: 12/28/2022

Customer stated unit is working in the freezer but does not cool in the fresh food section. I diagnosed unit found the issue to be the evaporator fan not working. Fan is getting 120v but does not spin. Ordering new fan. ; ordrng 1 WP2315539 (Fan motor)

We serviced a

JENN AIR OVEN

Model JDS1750ES1

Near Williamson, NY 14589

James

Job Details: 12/28/2022

Unit throwing cooling fan error. Cooling fan and convection fan not powering in Diagnostics. Need cooling fan. ; ordrng 1 W11107275 (Blower) and 1 Sh15

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Phelps, NY 14532

Andres V

Job Details: 12/28/2022

Installed the new harness in the freezer section. I went to install the ice maker when I noticed that bin was full. I asked customer how it's been and she says since the last repair unit has been making ice constantly so I did not replace the ice maker. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Perinton, NY 14450

Jeremy

Job Details: 12/28/2022

Lid would not unlock and control not sensing lid is closed. Replaced lid latch for faulty lid switch. Unit tested good.; used 1 W11307244 (LATCH) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

Replaced evap harness and thermistor cover for no defrost and door gasket for being torn. Unit checks good.

We serviced a

KENMORE DRYER

Model 110.87872603

Near Penfield, NY 14526

James

Job Details: 12/28/2022

"Unit loud due to stuck idler pulley. Replaced belt. Rollers, and idler. Unit functions properly. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 4392067 (Kit) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model M1TXEGMYB01

Near Baldwinsville, NY 13027

Chuck G

Job Details: 12/28/2022

Customer stated that unit is not cooling. After inspecting unit i found that the unit has a sealed system leak as the evaporator only has a partial frost pattern. Compressor tested good. Customer is purchasing a new unit instead of repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Baldwinsville, NY 13027

Chuck G

Job Details: 12/28/2022

Customer states that unit is making a load noise. All fans and compressor tested good. I could not duplicate the issue. I asked the customer to take a video of the unit of the noise appears again. Unit tested good

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cicero, NY 13039

Chuck G

Job Details: 12/28/2022

"Replaced harness, rotor, stator and control. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kirkville, NY 13082

Chuck G

Job Details: 12/28/2022

"Customer stated that unit is stuck on sensing. Error code F7E4-basket rearrangement failure, F6E3-communication acu cant hear mcu and F7E7-motor didnt reach target RPM. I ran a diagnostic test cycle in which the unit did not shift into a spin. Slider tested bad. Replaced slider . Calibrated unit . Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good ; used 1 W10734521 (Slider) from stock"

We serviced a

JENN AIR COOKTOP

Model JED3430GS01

Near Manlius, NY 13104

Chuck G

Job Details: 12/28/2022

"Customer is concerned about black spots on the elements. After inspecting the unit i discovered that the black spots indicate weak elements. Ordering left front element WPW10251108, right rear element W11517959, , right front element W11171119 and left rear element WPW10342780. ; ordrng 1 WPW10251108 (Left front element) and 1 W11517959 (Right rear element) and 1 W11171119 (Right front element) and 1 WPW10342780 (Left rear)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EBL1

Near East Syracuse, NY 13057

Chuck G

Job Details: 12/28/2022

Replaced console and sump assembly. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Syracuse, NY 13208

Chuck G

Job Details: 12/28/2022

Customer stated that unit is still leaking and throwing F8E4-float switch. Error code F8E4. After inspecting unit i found that the sump is leaking. Ordering sump assembly W11460945; ordrng 1 W11460945 (Sump assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Syracuse, NY 13209

Chuck G

Job Details: 12/28/2022

Customer stated that she is hearing a strange noise that lasts about 2 minutes randomly. I inspected unit and found all sounds to be normal operation. I could not duplicate the sound that the customer is hearing but after speaking with her i believe she is hearing the defrost cycle. Compressor and fans tested good. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Syracuse, NY 13219

Chuck G

Job Details: 12/28/2022

"Customer states that the basket dropped in the back. After inspecting unit i found that the suspension support on the outer tub broke on the right hand rear. Ordering outer tub W10371566, hub W10528947 and gearcase W11454372; ordrng 1 W10371566 (Outer tub) and 1 W10528947 (Hub) and 1 W11454372 (Gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Camillus, NY 13031

Chuck G

Job Details: 12/28/2022

"Customer stated that agitator is cracked. No codes. After inspecting unit i found a crack in the Washplate and broken pieces on the agitator. Ordering Washplate W11510461, screw W10752187 and agitator W11614636; ordrng 1 W11510461 (Washplate) and 1 W11614636 (Agitator) and 1 W10752187 (Screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near Rochester, NY 14623

Dave F

Job Details: 12/28/2022

Ice maker mold is broken and causing water to leak . Ordering new ice maker . Adjusted the door hinge on freshfood as door was hitting freezer . Suggested moving the third shelf drawer to stack on the others ; ordrng 1 W10873791 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Henrietta, NY 14467

Dave F

Job Details: 12/28/2022

All led lights are working right now but If freezer led goes out order W11601310 led and follower service pointer W11460554

We serviced a

WHIRLPOOL RANGE

Model GW397LXUQ07

Near Scottsville, NY 14546

Dave F

Job Details: 12/28/2022

Unit not lighting properly during bake . Replaced ignitor on unit and tested . Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS 0

Near Rochester, NY 14612

Dave L

Job Details: 12/28/2022

Hinge was disconnected at spring. Ordering hinge assembly ; ordrng 1 W11573702 (Hinge)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Rochester, NY 14612

Dave L

Job Details: 12/28/2022

Replaced stuck idler.Tested ok. ; used 1 279640 (PULLEY-IDLER) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HW06

Near Rochester, NY 14616

Dave L

Job Details: 12/28/2022

Replaced door due to crack on strike.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Rochester, NY 14616

Dave L

Job Details: 12/28/2022

Door has no resistance due to broken links. Unit has been foamed into the opening with spray foam. Customer will need to have the unit uninstalled and foam removed before we can attempt a repair. Ordering links. ; ordrng 2 8194001 (Links)s

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Rochester, NY 14626

Dave L

Job Details: 12/28/2022

ReplacedMotor due to an open start winding. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Spencerport, NY 14559

Dave L

Job Details: 12/28/2022

Replaced shorted fresh food led module; dspstn on spec-tagged invntry: 1 W11601310 MODULE

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near East Rochester, NY 14445

Andres V

Job Details: 12/28/2022

Installed new suspension rods. Calibrated unit then ran a diagnostic cycle. Unit is working properly now. I informed customer that if unit starts to shake alot and move to pause cycle and move clothes around.

We serviced a

JENN AIR REFRIGERATOR

Model JFC2290REM03

Near Rochester, NY 14618

James

Job Details: 12/28/2022

"Unit intermittent to freeze reservoir. Reservoir at 36, set to 40. Back wall is cold and reservoir is touching it. Replace reservoir and install styrofoam between wall and reservoir. ; ordrng 1 WP2300868 (Union) and 1 W11361728 (Tank) and 1 4388450 (Styrofoam)"