Replaced hinge and added washer to lift door due to mullion not engaging slide. Tested door. Door checks good. Refrigerator checks good.

"Customer stated top rack has broken adjusters, and dishes are gritty/sandy at end of cycle. Checked and found adjuster broken both LH an RH, replaced both and had alot of build up in filter and chopper blade, cleaned and replaced chopper blade. Tested dishwasher. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE"

Customer stated he smelled gas when he turned bake cycle on. I diagnosed unit found the ignitor getting weaker and not lighting burner Everytime. I replaced the ignitor then tested it. Unit is working properly now. ; used 1 12400035 (Ignitor) from stock

Customer stated that self clean was not getting hot. I diagnosed unit found unit is working properly but not to customers expectations. Both bake and broil work accordingly.

Customer stated that Everytime they used front right burner it would trip the breaker and they would see a spark. I diagnosed unit and found a cut wire that was exposed and making contact with metal causing it to short. I spliced and connected the wires together while the new harness comes in. ; ordrng 1 W11532661 (Harness)

"Customer stated unit was not making ice. I checked the door harness for any pinched or cuts wires. I also checked the on/off switch and the bin switch, all tested good. I then checked the fill tube and saw that it was clogged with ice. I used the steamer to clear it, I then put unit into a diagnostic mode and filled it. Unit cycled then filled properly. Ice maker is now working."

Replaced bake element due to damaged element. Tested at 375 degrees in 12 mins. Range checked good.

"Replaced UI and tested with no change. Checked and found Main control recieveing 120V, no power being supplied to UI. unit needs Main control. Order Main control W11462459.; schdld next appmnt for 1/18 WED !"

"Unit intermittently leaking. Found water inside vent and leaking down. Vent fan shorted. Motor harness starting to wear. Need stator, vent. And control. Customer wants unit replaced and not repaired. W11322884, W11354542, W11316273"

Replaced control and tested Diagnostics cycle successfully.

Unit stopped making ice and was making loud buzzing. Found bail arm extension sticking to wall. Applied grease to extension and icemaker cycled on its own.

"Unit struggling to heat past 350 and intermittent turns off burner and had to be restarted. Preheated oven to 425. Temp reached 450, dropped to 410 and reignited. Temp evened out between 420-440. Cant replicate problem. If problem persists order W10888661"

Unit shakes excessively. Pulley shield fell off and was grinding against belt and clutch. Need parts. ; ordrng 1 W11409708 (Shield) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)

Applied loktite to handle screws. Replaced door and inspected.

The ice maker is not producing ice. E2 motor position error in diagnostics. Unit failed to harvest in test 57. Ordering ice maker. ; used 1 W11579560 (Ice maker) from stock

Replaced leaking disposal. Tested ok.

"Evaporator fan motor and motor and the condenser fan motor have both failed. Replaced evaporator fan motor and ordering condenser fan. ; ordrng 1 W10124096 (Condenser fan motor.), dspstn on spec-tagged invntry: 1 WPW10189703 MOTOR- EVAP"

Installed missing toe kick and drip pan assemblies. Tested ok.

The ice maker has not been producing ice. Was able to get the ice maker to cycle and fill when on off switch was turned to the on position. Replaced ice maker. Customer to monitor. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

"Unit has intermittent cooling issue. Ran diagnostic and found that three way valve just clicks and unable to get fans, compressor, or ice maker to operate in diagnostic mode. Ordering evaporator fans, icebox fan, icemaker control and LED board; rqstng P&A on 1 WPW10675033 (CNTRL- ELEC) and 1 W11087438 (MOTOR-EVAPORATOR) and 1 W11294907 (ICEMAKER) and 1 W10804160 (LED Board) and 1 W10846539 (Ice box fan) and 1 W11249952 (MOTOR- EVAP)"

"Customer stated that light water dispenser is not working, flap on ice chute not closing all the way and Ice buildup below right deli drawer. I found visible rust coming from the door due to ice melting in the bucket because the flap on ice chute is not closing all the way. Ice chute has been replaced 3 times by a prior service provider. Ordering left side door W10815695, UI W11330971, ice glide WPW10435760, separator W11572058, shield W11109614, limit switch W11087492, jumper wire W11238426, assembly pad W11109510, spring W11109505, water tube W11126260, clip W11315303, ice door W11399564, assembly ice shoot plate W11347435, motor dispenser W10822606, shaft W11509548, clip W10847834, seal WP2198628 and ice bucket W11129522; rqstng P&A on 1 W10815695 (Left side door SS) and 1 W11330971 (UI) and 1 WPW10435760 (Ice glide) and 1 W11572058 (Separator) and 1 W11109614 (Shield) and 1 W11087492 (Limit switch) and 1 W11238426 (Jumper wire) and 1 W11109510 (Assembly pad), ordrng 1 W11109505 (Spring), rqstng P&A on 1 W11126260 (Water tube) and 1 W11315303 (Clip) and 1 W11399564 (Ice door) and 1 W11347435 (Assembly ice chute plate) and 1 W10822606 (Motor dispenser) and 1 W11509548 (Shaft) and 1 W10847834 (Clip) and 1 WP2198628 (Seal), ordrng 1 W11129522 (Ice bucket)"

Customer stated that unit will only run for 3 minutes then stop and unit is not draining. Error code F9E1-long drain. After inspecting unit i found debris in the drain pump causing the unit not to drain. I removed the debris and ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

Installed new burner cap. Tested it out. Unit now lights correctly

Unit cools then gets warm again. Partial frost pattern at .9 amps. Let unit run without fan and condenser was cold and frost developed. Suspect unit has low charge. ; ordrng 1 W11476572 (Control) and 1 W11506635 (Acess) and 2 W11504416 (8.5\6)s and 1 W11109499 (Drier) and 2 W11504445 (5\4)s and 2 W11504449 (4\2)s and 1 R600

Water is leaking from icemaker. Found that wire harness for icemaker not routed correctly and causing water to divert when filling. Also customer has RO filter installed causing reduced water pressure to unit. Removed water filter to increase water pressure and routed harness correctly so all water is going into ice mold now. Unit checks good.

Replaced parts and tested. Unit functions properly.

Unit is making a howling noise. Found that unit was overcharged and capillary tube was vibrating on suction line. Relieved some gas from system and used suppressor putty on cap tube. Unit checks good.

Customer stated she did not think unit was making enough ice. I diagnosed unit found the bin was 3/4 full. I cycled ice maker it dumped the ice in the mold and called for water.

"Customer stated dryer taking a long time to dry. Checked and found poor for all dryers air flow. Recommended a indoor dryer vent kit to help with dry times, long venting run. Dryer is functioning correctly. Dryer checks good."

"Customer stated washer would not connect to wifi with remote enable. Checked and found no codes. Tried to unplug washer and connect with no success, tried to rest washer with spin/soil and connect, same issue. Washer is functioning correctly. Washer checks good."

"Customer stated dishwasher leaking from front. Checked and found no codes. Ran diagnostic cycle, all functions as expected. Asked about detergent, recently switch to a all powder pod, recommended staying away from powdered pods and going to liquid or 50/50 pods. Dishwasher checks good."

Customer stated unit stopped producing ice. I diagnosed unit found light switch to be faulty. Unit needs new switch. ; ordrng 1 W11396033 (Switch)

"Customer stated dishwasher not filling with water. Checked and found F6E4,F10E3,F10E1. Water Inlet valve not opening to let water in. Ordering water inlet valve W11175771; ordrng 1 W11175771 (Inlet valve) and 1 Sh15 (Shipping)"

Replaced evaporator harness for faulty fan motor and deli UI for no display. Unit checks good.

Replaced 2 bottom rack wheels and tested. Rack checks good. Dishwasher checks good.

Replaced parts and tested quick cycle. Unit functions properly.

Customer stated unit locked and would t unlock when they did a self clean cycle. I was able to get door open but lock was still in the lock position. I tried to unlock it but could not. I called whirlpool to see if theirs a bypass for this but they said no. Tech line reccomended replacing the board. I gave customer a quote for repair but he wants to talk to his wife first to see if they want the repair or get a new one. If they call order WP8507P234-60 74008265. Sr 7735450099

"Replaced cam, gearcase, and basket. Leveled and calibrated. Unit no longer jumping during spin cycle. ; dspstn on spec-tagged invntry: 1 W10721967 CAM"

"Unit not making ice. Found fill tube frozen. Fill tube heater tested open and 120 volts at connection. Ordering freezer door.; rqstng P&A on 1 LW11026425 (Freezer door DIRECT SHIP TO CUSTOMER), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY"

Customer stated dryer is having long dry times. Checked and found poor air flow on air fluff test. Recommended cleaning venting and mentioned the vent run being very long. Dryer is functioning as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 W11224254 VENT TEST KIT

"Customer stated unit is shaking violently and not spinning correctly. Checked and found no error codes. Ran Drain and spin cycle, all functions as expected. Ran diagnostic optical cycle, all functions as expected. Customer will monitor and record if problem persists. Washer checks good."

"Replaced dual water valve, unit still not dispensing. Unit needs inlet valve, ordering valve.; ordrng 1 WPW10238100 (Valve)"

Customer stated the bottom drawer was crooked. I adjusted the rails so drawer sits more even. Showed customer she is ok with it now.

Replaced the evap harness. Customer said that after replacing the sensor unit has been working properly. ; dspstn on spec-tagged invntry: 1 W11546690 CONTROL

Replaced the UI. New UI now responds to commands and is working properly. ; dspstn on spec-tagged invntry: 1 W11579353 PANEL- UI

Customer stated that unit will not reignite. I verified the issue by cycling the unit on the 2nd time trying to light the unit was struggling to reignite. Ordering bake electrode W11524031 and DSI W11162730; ordrng 1 W11524031 (Bake electrode) and 1 W11162730 (DSI)

Customer stated he was concerned about the temp of unit because it got to 42 I took temp readings of the freezer and fresh food section found it being 0 and 42. Unit was in a defrost when I arrived then turned on. I checked back panel for any frost build up but did not see any. I explained to customer that temp may ride a few degrees when in a defrost. Unit is working properly.

"Customer stated dishes are not getting clean. Unit has F4E3 error code and F7E1. Unit runs through diagnostic cycle, wash pump not consistently pumping same volume of water and diverter doesn't seem to be positioning correctly. Ordering sump, control and spray arms.; ordrng 1 W11085683 (SUMP&MOTOR) and 1 WPW10491331 (Spray Arm) and 1 WPW10448645 (Upper Spray Arm) and 1 W11305308 (Control)"

Unit makes scraping noise. Blower wheel unscrewed. Reattached blower wheel and tested. Left part

Water is dripping from ice dispenser. Found ice build up in icebox under icemaker and ice cubes are not separating when icemaker harvests. Found that slow drip is coming from fill tube causing icemaker to over fill. Ordering dual valve.; ordrng 1 WPW10341329 (Dual Valve)

Customer stated small fire @ bake element. Checked and found bake element had split apart. Replaced baking element and tested. Range checks good.

Unit intermittent to cool ff section. Found damper chattering and getting stuck. Customer opted not to repair.

Replaced water reservoir tubing. I flushed water lines to remove any air. I suggested to the customer to replace the water filter. Unit tested good.

"Customer stated that a week after repair the surface light stopped working again. I verified the issue. Ordering control W11545876, lamp holder W10210871 and main harness W11469462; ordrng 1 W11545876 (Control) and 1 W10210871 (Lamp holder) and 1 W11469462 (Main harness)"

"Customer stated that unit is not getting to temp. I measured temps and cycled unit 5 times, unit cycling as intended. I calibrated unit up 10 degrees. Unit tested good."

Upper rack adjusters are broken ordering kit. ; ordrng 1 W10712395 (Adjuster)

Customer states ice maker was not functioning and there was water leaking into basement. Found that the water supply line from the house was split causing a leak. Recommending that the customer have a qualified plumber run a new line. Reseated bail arm on ice maker and made sure it was functional.

Convection bake will not start every time. Unable to recreate. Ordering UI and co trim; ordrng 1 W11394663 (Appliance manager) and 1 W11394661 (UI)

"Customer stated that unit not cooling in either compartment. Unit was plugged in for 48 hours prior to arrival. Evaporator has no frost pattern, compressor is drawing .02 amps. Unit has a issue with r600a sealed system. Ordering compressor W11580057, evaporator W11579351, drier W11109499, access valve W11506635, Lokprep W10898074 and lokrings ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (8/8.5 Lokring) and 2 W11504430 (7/6 Lokring)s and 2 W11506619 (8nk Lokring)s and 1 W11579351 (Evaporator) and 2 W11504450 (4/1.8 Lokring)s and 2 W11506620 (8 NK AL 00 (SUCTION LINE) to evap)s and 1 W11109499 (Drier) and 2 W11504445 (5/4 Lokring)s and 1 W11504447 (5/1.8 NR MS 00 (CAPILLARY TUBE TO DRIER)) and 2 W11506635 (Access valve)s and 1 W10898074 (Lokring prep)"

"Customer stated intermittent problem with heating and clock starts to get ahead after they reset it. Checked and found F6E4, UI not always responding to commands. Ordering new UI assembly W11297724.; ordrng 1 W11297724 (UI assembly)"

Replaced heating element. Unit tested good

Found tear in bellows gasket. Ordering bellow; ordrng 1 W11314648 (Bellow)

"Customer stated that unit is not cooling. Fresh food temp 55.9 and freezer temp 26.8. After inspecting unit i found ice and frost buildup on the evaporator causing the brown wire to heater to pull out of its connection, i removed the ice from evap using a steamer, i reconnected the heater connection. Fan and heater tested good. Replaced the thermistor. Unit tested good ; used 1 WPW10383615 (Thermistor) from stock"

Dryer does not start and says to close door. Found that door switch was not plugged in. Plugged in door switch and assisted customer in connecting unit to Wi-Fi. Unit checks good.

"Attempted to boil water on front elements and element cycles off after a short time and cools down. If element is turned off and immediately on again, then element will get hot. Need control and panel. ; ordrng 1 W10893947 (Panel) and 1 W10894098 (Control)"

Replaced right hinge. Tested ok

Customer informed me that they have Covid when I arrived. Rescheduling customer one week out. ; schdld next appmnt for 1/16 MON !

"Replaced compressor that would not start. Unit tested ok. ; dspstn on spec-tagged invntry: 2 W11504415 COUPLER BR 8.5X8 2 W11506621 COUPLER BR 6 , and 2 W11504431 COUPLER BR 7.5X5"

Replaced control and cap due to a stuck motor relay. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR

Customer stated dryer is having long dry times. Checked and found poor air flow on air fluff test. Recommended cleaning venting and mentioned the vent run being very long. Dryer is functioning as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 W11224254 VENT TEST KIT

Customer stated that unit is not running a cycle. Error code F7E1- tachometer missing. Ran a diagnostic test cycle in which the unit was not agitating or spinning. Capacitor tested bad. Ordering capacitor W11395618. ; schdld next appmnt for 1/11 WED !

Customer stated that unit is not cleaning dishes. Error code F5E1-door switch. I ran a diagnostic test cycle with the clear door attached and i noticed that the bottom spray arm is not spraying correctly as it has a crack in it and middle spray arm is clogged with debris. Door switch tested good. Ordering lower spray arm WPW10491331 and middle spray arm WPW10498900; rqstng P&A on 1 WPW10491331 (Spray arm lower) and 1 WPW10498900 (Middle spray arm)

Upon arrival customer stated that she is getting a product exchange on 1/13/23.

Installed new latch assembly on unit. Unit unlocked and was able to open the door. I tested the bake on the unit. Customer tested out the oven light but it was not coming on. I then tested power to the light but was not getting any voltage. I used schematic and found the connector that feeds Powe to light but was still not getting any voltage there. The relay does not seem to be openning. Ordering new ACU ; ordrng 1 W11548749 (Acu)

Sent automated call to the customer to let them know I was on my way. I arrived to home knocked on door but no one was home. I called them and left voicemail. Waited 15min but no one arrived home. ; dspstn on spec-tagged invntry: 1 W11239857 BELT and 1 WPW10006355 ACTUATOR

Customer stated error code is just staying on. checked and found control not reading that motor is engaging and disengaging. Unit needs a new control that is unavailable. Customer will look into options.

"Customer stated a sticky material appeared on the bottom of oven and they feel like the coating is causing issue. Customer is very unhappy with product due to when they cook it makes the oven smokey. Took Photos oven oven and drip pan. It seems as though something was spilled, some of the black part was smooth and flat other parts seem to flake off. Customer wants new product. Range is functioning properly just smokes due to residue."

Customer stated oven not working. Checked and found thermal fuse had blown. Replaced thermal fuse and tested. Oven checks good.

"Customer stated she just finished a load of laundry and it seemed to work fine. Checked and found no error codes. Ran diagnostic cycle, all functions as expected. Washer checks good."

Customer stated that unit will not do anything. F6E3-no communication from MCU by the ACU. I reseted unit. I preformed a diagnostic test cycle but after the first 3 steps the unit threw the F6E3 error code. Unit needs control. ; O-emld tckt

"Customer stated that units lid lock fell off. No codes. Upon inspecting unit i found that the strike and lid locked tested bad. Ordering control W11557935, lid lock W11394572 and strike W11457841; ordrng 1 W11557935 (Control) and 1 W11394572 (Lid lock) and 1 W11457841 (Strike)"

"Customer stated that unit will not start/fill upon starting a cycle. No codes. I ran a diagnostic test cycle in which the unit operated as intended. I calibrated unit. I explained to the customer about how much HE detergent to use, how to load the unit, about cycle selection and how to start a cycle. Unit tested good"

Replaced ice maker. Cycled unit. Unit tested good

"Customer stated a cpl times the dishwasher would start on normal run for an hr and shutoff. Checked and found F6E4,F6E3,F9E1,F9E2. Ran diagnostic cycle, all functions as expected. Found food and debris in filter cleaned and ran normal cycle. All functions as expected. Custo.er will monitor. Dishwasher checks good."

"Installed shield due to damaged shield. Ran diagnostic, all functions as expected. Washer checks good.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL- ELEC"

"Customer stated no water being dispensed from door. Checked and found no water coming out at dispenser, found water inlet valve faulty. ordering water valve WPW10279866.; ordrng 1 WPW10279866 (Water Valve)"

Installed new ice maker and cycled it. Ice maker called for water and filled.

Customer had a question about fan and cold air. She asked if it's normal for the fan to run while it's being used I said yes and she just was not sure because it was not doing it before. She also was asking about cold air in the microwave. I told her thats the vent letting some cold air in from outside especially when it's windy out and that is normal.

"Customer stated that units refrigerator door is not sealing and that there is a dent in the door. After inspecting unit i found that the door gasket in the left hand corner of the fresh food compartment is not sealing, i applied heat and sealed the door. I confirmed the door dent, ordering fresh food compartment door LW10913407, nameplate W11223753 and thimble WP2182181; ordrng 1 LW10913407 (Door, stainless) and 1 W11223753 (Nameplate) and 1 WP2182181 (Thimble)"

Lh latch locks and unlocks constantly. Replaced both controls and lh user interface. Preheated both ovens.

"Complaint of loud noises during spin. Adjusted feet and tested, cam not fully engaged causing loud grinding noise. Replaced cam and actuator. Calibrated and tested successfully. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"

Unit not preheating. Broiler energizes on bake cycle. Need element. ; ordrng 1 W10779716 (Element) and 1 Sh15

Unit stuck on drain cycle cancelled cycle and tested. No errors. Calibrated and tested. Unit functions properly. If problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN

Replaced control and harness. Verified operation.

Unit non responsive again. Ran Diagnostics cycle and unit reset and now functioning. If problem persists replace user interface. ; rqstng P&A on 1 W11319991 (Ui)

"Ui stuck and wont change. Replaced panel and control. Tested unit and it git stuck in drain cycle and wouldn't allow cycle to end. Cleared pressure hose. Problem remains. ; ordrng 1 W11481116 (Encoder) and 1 W11481108 (Control) and 1 W11396717 (Drain pump), dspstn on spec-tagged invntry: 1 W11481108 CNTRL-ELEC"

"Unit shakes excessively. Tested cabinet and basket are level. Replaced suspension. Calibrated and releveled. Unit shakes with no clothes and throws motor unable to reach target error. Need gearcase, clutch and basket. Customer contacting manufacturer for product replacement. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Clutch) and 1 W10752719 (Basket)"

"F7E1 FAE2 wash motor , vent motor failure. Unit shorts out and reboots when entering diagnostics. Unit randomly throws f6e2 error. ; ordrng 1 W11414079 (Housing) and 1 W11416460 (Vent) and 1 W11410070 (Control)"

Unit overflowing and not draining properly. Cleared pressure hose. Found drain hose had no clamps on it. Secured drain hose to pump and tested. Unit draining too slowly. Hose is clear. ; ordrng 1 W10882407 (Hose) and 1 W10869500 (Switch) and 1 W10849778 (Hose) and 1 W10906604 (Pump)

Customer stated she was doing a self clean when the oven shut down and locked. I was going to use a piece of cardboard to get door unlocked but front panel is a solider piece and theirs no slits to put a piece of cardboard. Since I can't get door open I don't have a model and serial. The UI is also not working and couldnt take that off because the screws are right behind door. I will need a senior tech to come out and see what they can do. ; O-emld tckt