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for West Henrietta, NY
Ellen - West Henrietta, NY
On time, excellent service.
Dropped items off
Robin - West Henrietta, NY
Parts were just dropped off. No service other than that were done.
Liliana - West Henrietta, NY
I am still looking for help. Dryer still stop to quick and not drying my clothes. Now that I have my new washer and try for 3 days hoping that my cloth will be dry the dryer still not working properly
Donald - West Henrietta, NY
Serviceman did not wait for my arrival as I had asked
David - West Henrietta, NY
The labor charges added to the service call charge seemed excessive.
Neil - West Henrietta, NY
He is an amazing technician. He is very knowledgeable and honest. He takes great pride in his work. He understands the importance and relevance of GREAT customer service and delighting the customer.
Jim - West Henrietta, NY
Mary - West Henrietta, NY
Steve is always professional. He is very knowledgeable.
Patricia - West Henrietta, NY
Mary - West Henrietta, NY
Steve was very professional
Thomas - West Henrietta, NY
Thoroughly checked our refrigerator and fixed our problem. Highly recomend them.
Excellent service and customer service
Neil - West Henrietta, NY
Ben - West Henrietta, NY
I am appreciative of the promptness of the service technician to my house to fix my dryer, however, I wish he would have had the courtesy to call me and see if I wanted to proceed with a service that is costing me the same price that I could have bought a brand new dryer with. I more than likely would have opted against the service and chosen to buy a new dryer. I guess it’s too late now. At least I have a working dryer.
Response from Appliance Tec:
There may be some sort of mix-up but our records do not indicate we did any repair to the dryer. We only show a referral for you to have a company clean the dryer vent system. We do have record of a second visit at no charge though. Maybe it was another company that did some work on the dryer?
Kyle - West Henrietta, NY
Technician called ahead and arrived on time. Diagnosis was fast and price was fair.
WASHER WHIRLPOOL MHW8630HC0 Replaced soap dispenser for leaking. The dispenser tested good in diagnostics.
WASHER WHIRLPOOL MVW6230RHW0 Customer stated unit would not finish cycle. Tested washer and found no error codes. Ran washer in normal cycle with towels and it filled and agitated as expected. Ran spin cycle and it worked as expected in time frame given on control. Customer states they are getting F5E4 lid not opened between cycles. The. Auto er were not opening lid in between cycles. Informed customer to open lid and leave open for a minute between cycles
WASHER WHIRLPOOL WFW6620HC0 Ordering motor and dispenser for leaking. ; ordrng 1 W11354541 (STATOR MOTOR) and 1 W11465532 (DISPENSER)
WASHER WHIRLPOOL WFW6620HC0 Replaced bellow and ACU for abrasion on bellow and leaking. The washer passed auto test and tested good.
REFRIGERATOR WHIRLPOOL MFF2258VEW3 Found freezer evaporator not defrosting. Put in manual defrost and heater turned on. Replaced control and removed frost. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
WASHER WHIRLPOOL WFW6620HC0 Found bellow is leaking and the inside looks deteriorated. Ordering control and bellow as per service pointer. ; ordrng 1 W11314648 (BELLOW) and 1 W11322905 (ACU)
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer complaint of no ice. Freezer temp was 4 degrees. Harness is not broken under door. The ice maker cycled and fill test also passed. The thermistor test on ice maker failed. Ordering ice maker. ; rqstng P&A on 1 W10873791 (icemaker)
COOKTOP KITCHENAID KCGS550ESS01 Went to customer residence. Unit is a not installed . Dropped parts off . Customer is going to have parts installed at time of installation
WASHER GE GTW330ASK1WW Replaced washer belt for being stretched .tested unit. Tested good .
MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced main control and ui for no sound when choosing options or at the end of cycle.
WASHER GE GTW330ASK1WW Belt is loose . Belt slid up towards gearcase and was rubbing . Flipped belt and tightened belt by moving motor a bit . . Belt is still loose . Unit needs new belt WH01X24697 . Clean off pulleys before installing new belt . . Adjusted legs so unit is higher off the floor . ; ordrng 1 WH01X24697 (washing machine driv)
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not cooling. Water and ice not functioning. Found evap frozen and ice forcing freezer door open. Water bladder frozen. Defrosted drain and water bladderand tested. Evap fan turning on intermittently. Need fan. https://www.vvapplianceparts.com/parts/W11243741; rqstng P&A on 1 W11243741 (FAN)
MICROWAVE WHIRLPOOL WMH31017HZ2 Found no sound when pressing options. Reset and turning sound on or off option from user guide did not work. Noticed resistor on control next to speaker has discoloration. Ordering ui and control. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11175577 (UI)
REFRIGERATOR MAYTAG MSC21C6MFZ00 Raised feet up to level refigerator and customer wants to pull it out periodically to clean behind. Tightened loose lightbulb for one light not tilt in fresh food section. The refigerator tests good.
DRYER WHIRLPOOL WED5620HW1 Sr# 7728187778. Tested heat on timed dry and high heat. Cycling properly with High 160 low 135. Vent tests good and is short. Called tech line and sensor bars are working as expected. Waited ten minutes with wet washcloth on sensor bars to se of it shut off early. It did not shut off early. The dryer tests good.
RANGE FRIGIDAIRE FFEF3016VWA Replaced left front infinite switch for indicator light staying on. The range tested good.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Q1 no Q2 no Q3 no. Found freezer evaporator full of frost and ice causing warm temps. Removed frost and ice. Changed defrost setting from automatic to daily defrost. The refrigerator tests good
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found ice dispenser motor covered in ice and not working at all. Ordering motor. ; ordrng 1 W11202789 (DISPENSER MOTOR)
WASHER MAYTAG MVWC400XW4 Found gearcase is starting to get loud. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10480274 CONTROL
WASHER MAYTAG MVWX655DW0 Replaced gearcase and hub. Calibrated unit . Tested in auto diagnostics . Unit tested good .; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE
WASHER MAYTAG MVWX655DW0 "Customer reports unit is not agitating. F0E5 F7E1 stored. Ran an auto diagnostic test cycle. Unit agitated as it should in manual diagnostics. However, the agitator slips when attempting to spin. Drive hub should be replaced. ; ordrng 1 W10528947 (HUB)"
DRYER WHIRLPOOL MEDC465HW0 Found insulation stuck inside wall preventing unit from drying. Removed and tested. The dryer tested good
DISHWASHER WHIRLPOOL WDT750SAHB0 Replaced user interface and control . Tested unit in auto diagnostics. Unit tested good
OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Replaced magnetron and diode. Tested unit. Unit tested good.
OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Ordering magnetron and diode for burning smell and humming. ; ordrng 1 W10245183 (magnetron) and 1 WPW10687786 (diode)
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced ice maker for not returning to home position during testing. Same result. Thermistor tests open. The harness had been repaired while under warranty. The unit needs a door due to broken harness. ; (created new UIS, deleted prior attachment to UisID 58241), rqstng P&A on 1 LW10691266 (Freezer door SS)"
WASHER WHIRLPOOL WTW4955HW1 Washer has no error codes . Calibrated unit . Ran in auto diagnostics. Unit tested good . No strange noises . Ran unit with clothes . Unit tested good . Unit does have water hammering in pipes . Suggested a arrester for water hammering .
OVEN WHIRLPOOL WOD93EC0AS04 Customer concerned about a F1E1 area code being displayed on the units. Diagnostic test reveals an internal error; suggesting the control board should be replaced. Replaced control board. Repair successful.
DRYER MAYTAG MGDE300VW1 Customer concerned about a squealing noise during use. Noise was coming from from the idler pulley. Installed a maintenance kit. Repair successful. ; used 1 4392067 (REPAIR KIT) from stock
DRYER WHIRLPOOL WGD8300SW1 "Dryer making squeaking noise. Replaced belt, rollers, and tension pulley. Tested unit, unit tested good. Used part 4392067 repair kit ."
DISHWASHER MAYTAG MDB4949SHZ0 Dishwasher not washing dishes or dissolving dish detergent. Observed wash pump is not turning on. Ordering control W11225084 and wash pump WPW10591570; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor)
MICROWAVE MAYTAG MMV5219DH1 Magnetron is covered under warranty. Replaced diode and magnetron. Tested unit. Tested good .
MICROWAVE MAYTAG MMV5219DH1 Found the microwave is pulling 7 amps (about 50% power). Ordering diode and bringing magnetron back. ; ordrng 1 W11256462 (DIODE)
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced sump motor. Repair successful.