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for West Henrietta, NY
Julie - West Henrietta, NY
Very quick and easy. Love the progress app!
Ellen - West Henrietta, NY
On time, excellent service.
Dropped items off
Robin - West Henrietta, NY
Parts were just dropped off. No service other than that were done.
Liliana - West Henrietta, NY
I am still looking for help. Dryer still stop to quick and not drying my clothes. Now that I have my new washer and try for 3 days hoping that my cloth will be dry the dryer still not working properly
Donald - West Henrietta, NY
Serviceman did not wait for my arrival as I had asked
David - West Henrietta, NY
The labor charges added to the service call charge seemed excessive.
Neil - West Henrietta, NY
He is an amazing technician. He is very knowledgeable and honest. He takes great pride in his work. He understands the importance and relevance of GREAT customer service and delighting the customer.
Jim - West Henrietta, NY
Mary - West Henrietta, NY
Steve is always professional. He is very knowledgeable.
Patricia - West Henrietta, NY
Mary - West Henrietta, NY
Steve was very professional
Thomas - West Henrietta, NY
Thoroughly checked our refrigerator and fixed our problem. Highly recomend them.
Excellent service and customer service
Neil - West Henrietta, NY
Ben - West Henrietta, NY
I am appreciative of the promptness of the service technician to my house to fix my dryer, however, I wish he would have had the courtesy to call me and see if I wanted to proceed with a service that is costing me the same price that I could have bought a brand new dryer with. I more than likely would have opted against the service and chosen to buy a new dryer. I guess it’s too late now. At least I have a working dryer.
Response from Appliance Tec:
There may be some sort of mix-up but our records do not indicate we did any repair to the dryer. We only show a referral for you to have a company clean the dryer vent system. We do have record of a second visit at no charge though. Maybe it was another company that did some work on the dryer?
Kyle - West Henrietta, NY
Technician called ahead and arrived on time. Diagnosis was fast and price was fair.
DISHWASHER WHIRLPOOL KDTM404KPS0 Found debris in the drain pump of the unit . Removed debris and tested unit . Unit is now draining and working as expected.
RANGE WHIRLPOOL WFE770H0FZ2 L1-38179731948Replaced cooktop for thermal crack under front left burner. During installation the left side was scratched. Ordering touch up paint for mail out only. ; ordrng 1 72032 (touchup MAIL OUT ONLY)
WASHER WHIRLPOOL MHW8630HC0 Q1 no Q2 no Q3 IComplaint of no detergent being dosd during wash. Detergent level never goes down. Ran diagnostic test and detergent pump does spin but is not drawing any detergent. Swapped detergent hose connections at dispenser. Tested unit and unit tested good.
WASHER MAYTAG MHW6630HW0 On arrival found the display on right side was unresponsive. Removed power and cleaned connection to display board. After power was turned back on the display board worked as expected. If problem persists preorder ui
WASHER WHIRLPOOL WTW7600XW1 Replaced lid latch for not locking door causing machine to stop mid cycle. ; used 1 W10810403 (LID LOCK ASSY) from stock
VENTHOODS JENN AIR JXW8530DS1 Customer didnt have receipt when in house Chimney is not mismatch lighting on the chimney . Cleaned chimney with stainless steel cleaner . Took photo of chimney . Called techline SR 7729828124 . Techline said is lighting in the room as the grain/brushed is the same way . Gave customer tips on unit and best way to maintain it . Customer instruct . Customer asked about the light button not turning all the lights on . Holding button turns them all on . Unit tested good .correct part number for Chimney W11321566
WASHER WHIRLPOOL WFW6620HC0 "Replaced stator motor, dispenser and coupler for leaking. ; used 1 W11409996 (DEFLECTOR) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ Replaced broken upper rack adjusters that were failing to support the upper dish rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Ordering ice door for warm air entering ice bin and freezing it up. ; ordrng 1 W10823377 (mechanism delay)
WASHER WHIRLPOOL MHW8630HC0 Replaced soap dispenser for leaking. The dispenser tested good in diagnostics.
WASHER WHIRLPOOL MVW6230RHW0 Customer stated unit would not finish cycle. Tested washer and found no error codes. Ran washer in normal cycle with towels and it filled and agitated as expected. Ran spin cycle and it worked as expected in time frame given on control. Customer states they are getting F5E4 lid not opened between cycles. The. Auto er were not opening lid in between cycles. Informed customer to open lid and leave open for a minute between cycles
WASHER WHIRLPOOL WFW6620HC0 Ordering motor and dispenser for leaking. ; ordrng 1 W11354541 (STATOR MOTOR) and 1 W11465532 (DISPENSER)
WASHER WHIRLPOOL WFW6620HC0 Replaced bellow and ACU for abrasion on bellow and leaking. The washer passed auto test and tested good.
REFRIGERATOR WHIRLPOOL MFF2258VEW3 Found freezer evaporator not defrosting. Put in manual defrost and heater turned on. Replaced control and removed frost. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
WASHER WHIRLPOOL WFW6620HC0 Found bellow is leaking and the inside looks deteriorated. Ordering control and bellow as per service pointer. ; ordrng 1 W11314648 (BELLOW) and 1 W11322905 (ACU)
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer complaint of no ice. Freezer temp was 4 degrees. Harness is not broken under door. The ice maker cycled and fill test also passed. The thermistor test on ice maker failed. Ordering ice maker. ; rqstng P&A on 1 W10873791 (icemaker)
COOKTOP KITCHENAID KCGS550ESS01 Went to customer residence. Unit is a not installed . Dropped parts off . Customer is going to have parts installed at time of installation
WASHER GE GTW330ASK1WW Replaced washer belt for being stretched .tested unit. Tested good .
MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced main control and ui for no sound when choosing options or at the end of cycle.
WASHER GE GTW330ASK1WW Belt is loose . Belt slid up towards gearcase and was rubbing . Flipped belt and tightened belt by moving motor a bit . . Belt is still loose . Unit needs new belt WH01X24697 . Clean off pulleys before installing new belt . . Adjusted legs so unit is higher off the floor . ; ordrng 1 WH01X24697 (washing machine driv)
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not cooling. Water and ice not functioning. Found evap frozen and ice forcing freezer door open. Water bladder frozen. Defrosted drain and water bladderand tested. Evap fan turning on intermittently. Need fan. https://www.vvapplianceparts.com/parts/W11243741; rqstng P&A on 1 W11243741 (FAN)
MICROWAVE WHIRLPOOL WMH31017HZ2 Found no sound when pressing options. Reset and turning sound on or off option from user guide did not work. Noticed resistor on control next to speaker has discoloration. Ordering ui and control. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11175577 (UI)
REFRIGERATOR MAYTAG MSC21C6MFZ00 Raised feet up to level refigerator and customer wants to pull it out periodically to clean behind. Tightened loose lightbulb for one light not tilt in fresh food section. The refigerator tests good.
DRYER WHIRLPOOL WED5620HW1 Sr# 7728187778. Tested heat on timed dry and high heat. Cycling properly with High 160 low 135. Vent tests good and is short. Called tech line and sensor bars are working as expected. Waited ten minutes with wet washcloth on sensor bars to se of it shut off early. It did not shut off early. The dryer tests good.
RANGE FRIGIDAIRE FFEF3016VWA Replaced left front infinite switch for indicator light staying on. The range tested good.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Q1 no Q2 no Q3 no. Found freezer evaporator full of frost and ice causing warm temps. Removed frost and ice. Changed defrost setting from automatic to daily defrost. The refrigerator tests good
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found ice dispenser motor covered in ice and not working at all. Ordering motor. ; ordrng 1 W11202789 (DISPENSER MOTOR)
WASHER MAYTAG MVWC400XW4 Found gearcase is starting to get loud. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10480274 CONTROL
WASHER MAYTAG MVWX655DW0 Replaced gearcase and hub. Calibrated unit . Tested in auto diagnostics . Unit tested good .; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE
WASHER MAYTAG MVWX655DW0 "Customer reports unit is not agitating. F0E5 F7E1 stored. Ran an auto diagnostic test cycle. Unit agitated as it should in manual diagnostics. However, the agitator slips when attempting to spin. Drive hub should be replaced. ; ordrng 1 W10528947 (HUB)"
DRYER WHIRLPOOL MEDC465HW0 Found insulation stuck inside wall preventing unit from drying. Removed and tested. The dryer tested good
DISHWASHER WHIRLPOOL WDT750SAHB0 Replaced user interface and control . Tested unit in auto diagnostics. Unit tested good
OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Replaced magnetron and diode. Tested unit. Unit tested good.
OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Ordering magnetron and diode for burning smell and humming. ; ordrng 1 W10245183 (magnetron) and 1 WPW10687786 (diode)