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for Victor, NY
Great service wonderful pre-advance of 20 minutes was very knowledgeable
Pat - Victor, NY
Great friendly service
Linda - Victor, NY
Great service and Steve was friendly and answered all of my questions.
Friendly and Professional
Margret - Victor, NY
Steve carefully checked my refrig/freezer and gave me some recommendations, in addition to checking temps and caulking seals. Per his suggestion, I have purchased a thermometer to monitor the temps in both compartments. Under warranty, no charge for this service.
Fixed the problem on Return Trip
Lisa - Victor, NY
Great Service, very polite.
Brandon - Victor, NY
Everything with the service was great. However it took 1 week to get an appointment and then another week to get my machine fixed. I have two kids so not having a washing machine for two weeks is very frustrating.
Rita - Victor, NY
He was prompt, friendly, and did a great job 👍🏻
Sabina - Victor, NY
Dave is an excellent technician. Repaired my washer and I was so relieved to see that he had been assigned to repair my refrigerator. Of course, he fixed my problem. Very knowledgeable and professional. Would highly recomment.
Sabina - Victor, NY
Was well prepared. Quick and effective diagnosis. Arrived on time, did a very thorough evaluation of the problem. Thought steve did an excellent job overall.
Faulty Whirlpool ice maker
Nicolet - Victor, NY
Ice maker works now but switch sticks in the off position!?
Dishwasher Door Hard to Open
Brian - Victor, NY
Dave quickly found the root cause of the problem and fixed it in less than 15 minutes. He was neat, professional, and careful not to damage the floor when pulling out the dishwasher. After putting the dishwasher back, he made sure it was aligned correctly and worked properly. He also offered helpful advice on how best to use it.
whirlpool range repair
Helen - Victor, NY
Very pleased with the service received. Polite, helpful, friendly and very competent technician. I was very satisfied with service received.
Job well done
Pam - Victor, NY
Tech took time to understand problem and remedy it. Great service
Jeriemiah - Victor, NY
Diane - Victor, NY
Dave was friendly and professional
Jon - Victor, NY
Kathy - Victor, NY
Steve was awesome
Great service and information!
Tracy - Victor, NY
Was given some great tips outside of helping with our issue.
Diane - Victor, NY
Alan - Victor, NY
He knew what was wrong before he even arrived! Awesome!
Sandra - Victor, NY
He was fast, polite, helpful, and brought the new motor for my new dishwasher(KitchenAid never said anything about knowing about faulty motors!). So far, so good with new motor. Very please with this service repair!
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced damper for noisy damper. The damper tested good.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found refrigerator vibrating. Lowered casters to raise unit and stop vibrations. The refrigerator tests good.
REFRIGERATOR FRIGIDAIRE FGHB2844LF1 Drain in the freezer was plugged. Cleared drain tested unit . Tested unit tested good .
OVEN KITCHENAID KGRS505XSS01 Replaced both ignitors 12400035 in top and lower oven for failing to light . Tested unit. Tested good .; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer complained of vegetables not lasting long and things crystallizing in freezer. Found control set to warmest temp. Found bags against vents restricting airflow in the freezer. Caulked liner for gaps in liner. The customer is going to monitor.
WASHER WHIRLPOOL WFW97HEXL0 Found power going to motor control u it but not sending power to motor. The washer needs the MCU. Quoted customer for repair. ; rqstng P&A on 1 WPW10374126 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Complaint of left door not closing. Door not aligned with mullion causing the door to not close properly. Leveled door using legs and adjusted left door hitch to best fit the mullion. Door tested good.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is now making ice and has water to unit . There was ice dripping from ice maker . Customer will monitor. If problem persists order W10884390 icemaker
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced LED lights that were out . Unit tested good .
DRYER WHIRLPOOL WED92HEFW0 Replaced ripped door seal.. Door sealed good.
WASHER WHIRLPOOL WTW8500DC0 Replaced gearcase and wash plate due to splines on the gearcase that hold the wash plate in plate are worn out . Calibrated unit . Tested in auto diagnostics. Unit tested good .
WASHER WHIRLPOOL WTW8500DC0 "Gearcase splines are worn out and so is the washer plate . Unit needs gearcase W10811956 , washplate W10752283 and spaner nut W10909670 . . Parts are covered according to JM S code 86659 .; ordrng 1 W10811956 (gearcase) and 1 W10909670 (nut-spaner)"
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced water valve and ice maker . Cycled icemaker . Unit is calling for water now . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
VENTHOODS KITCHENAID KXW4336YSS1 Fan is working as expected. Checked venting on top of unit . Unit is blowing lots of air . The problem with the unit not sucking a lot of air may be from the venting . Everything tested good .
REFRIGERATOR KITCHENAID KRFF507ESS01 Power cycled unit lights didn't come back on . Found the freezer led light was out . Removed light and used a tester led . Some lights came back on . Ordering led lights . ; ordrng 5 W11205083 (module)s
DISHWASHER WHIRLPOOL WDT970SAHV0 "Replaced wash pump and control due to no operation. Tested unit in auto diagnostics, unit tested good ."
DRYER WHIRLPOOL WED92HEFW0 "Tension pulley squeaking. Used repair kit 4392067 . Replaced rollers , pulley and belt , tested unit . Tested good . Door seal is torn . Ordering door seal W11126230; rqstng P&A on 1 W11126230 (seal), used 1 4392067 (REPAIR KIT) from stock"
DISHWASHER KITCHENAID KDTE204ESS1 Replaced motor/sump for leaking. The dishwasher tested good
OVEN MAYTAG MER6772BAS Oven has a run away temperature error . Tested sensors tested good . Unit needs control board 74006215 . Part is discontinued. Customer will look into getting a board .
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Ice maker cycling . Do not hear water valve turn on . Ordering water valve WPW10498976 . Bring ice maker W10884390 with in case .; ordrng 1 WPW10498976 (valve), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Found fill tube for ice maker was frozen. The water tap is restricted. Causing fill tube to freeze. The customer is going to replaced water tap
WASHER MAYTAG MVWB766FW0 Replaced gearcase for loud gearcase. The washer tested good
DISHWASHER KITCHENAID KDTE204ESS1 Found sump Leaking. Quoted customer 464.81 for repair. Customer denied quote. Part covered by loyalty retention program. ; ordrng 1 WPW10605058 (pump&motor)
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found the water connection from filter housing to water valve had a small leak and the ice maker water line was not fully seated in water valve. Removed connections and reseated. There is no longer water leaking.
DISHWASHER WHIRLPOOL WDT970SAHV0 F4E3 wash pump failure ordering pump and control . ; ordrng 1 W11087376 (pump&motor) and 1 W11178521 (nameplate) and 1 W11305296 (cntrl-elec)
OVEN WHIRLPOOL WOD77EC7HB00 Replaced convection fan for making . Noise . Tested unit . Tested good .
OVEN WHIRLPOOL RBD305PRS00 Customer stated the main control is loosing power randomly and then turning back on sometimes. The unit needs main control. The main control is discontinued. Waived service fee
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found the bail arm to ice maker not attached. Reattached bail arm for ice maker not shutting off. Leveled legs to align doors. The refrigerator tests good
WASHER MAYTAG MVWB766FW0 Found gearcase is loud causing no spin. Ordering gearcase ; ordrng 1 W10811956 (gearcase )
REFRIGERATOR KITCHENAID KRFC300ESS03 Water at dispenser slow . Tested dispenser water valves are working . Turn on and off water valve at the line to clear debris . Found water line behind unit was bent and not allowing flow was well . Tested unit . Water is now flowing as expected .
OVEN WHIRLPOOL WOD77EC7HB00 Customer stating they cannot select any functions on UI. Upon inspection discovered unit was in store demo mode causing issue. Removed unit from demo mode and tested ovens Lower convection fan is very noisy. Ordering convection fan. ; ordrng 1 W10860984 (CONVECTION FAN )
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726118847Found the shelf lighting is loosing voltage and no ice again. Replaced led board that controls fill tube heater and leds. Same result. Inspected all rails and they are getting pulsing 12 volts. Called tech line and found the issue is internal and the manufacturer is replacing unit. Informed customer that they will call him in 3-5 business days.
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726085664 replaced doors for dents on arrival. Ordering led control for shelf lights pulsing. ; ordrng 1 W10804160 (cntrl-elec LED) and 1 W10909034 (tray-drip)
REFRIGERATOR KITCHENAID KRFF707ESS01 The fresh food evaporator is frosted again. Removed frost. Ordering fan and thermistor. ; ordrng 1 W11033168 (harns-wire)