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for Victor, NY
Diane - Victor, NY
Steve was great. Fixed the problem very quickly. Much appreciated.
Steve has worked on several of our appliances over the years. He is very knowledgeable, and explains what the issues are with the broken appliance. We
Margaret - Victor, NY
Technician was great!
Mary - Victor, NY
Dave is a very knowledgeable representative for your company, as well as being a friendly technician. I know I didn't have an emergency, but was really surprised at the amount of time between the initial call to my warranty provider and the day of service. I think the guy could use some help. What would have happened if I had lost all the food in my refrigerator?
Lynn - Victor, NY
Excellent service! Very friendly and knowledgeable. Had to wait almost -0 days for an appointment though.
Great warranty coverage and service
Stephen - Victor, NY
Our tech was helpful, polite and on time. Also passed along some education about the convection feature of the oven, which I really appreciated!
Jason - Victor, NY
Jane - Victor, NY
Dave F was wonderful. Smart, personable, competent, and with a plan if I experience a continuous problem with one of the appliances
Margaret - Victor, NY
Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!
Very satisfying experience
John - Victor, NY
Professional and friendly at the same time
Professional and personable
Susan - Victor, NY
The technicians who came to my house were very friendly, professional and knowledgeable.
Great service wonderful pre-advance of 20 minutes was very knowledgeable
Pat - Victor, NY
Great friendly service
Linda - Victor, NY
Great service and Steve was friendly and answered all of my questions.
Friendly and Professional
Margret - Victor, NY
Steve carefully checked my refrig/freezer and gave me some recommendations, in addition to checking temps and caulking seals. Per his suggestion, I have purchased a thermometer to monitor the temps in both compartments. Under warranty, no charge for this service.
Fixed the problem on Return Trip
Lisa - Victor, NY
Great Service, very polite.
Brandon - Victor, NY
Everything with the service was great. However it took 1 week to get an appointment and then another week to get my machine fixed. I have two kids so not having a washing machine for two weeks is very frustrating.
Rita - Victor, NY
He was prompt, friendly, and did a great job 👍🏻
Sabina - Victor, NY
Dave is an excellent technician. Repaired my washer and I was so relieved to see that he had been assigned to repair my refrigerator. Of course, he fixed my problem. Very knowledgeable and professional. Would highly recomment.
Sabina - Victor, NY
Was well prepared. Quick and effective diagnosis. Arrived on time, did a very thorough evaluation of the problem. Thought steve did an excellent job overall.
Faulty Whirlpool ice maker
Nicolet - Victor, NY
Ice maker works now but switch sticks in the off position!?
Dishwasher Door Hard to Open
Brian - Victor, NY
Dave quickly found the root cause of the problem and fixed it in less than 15 minutes. He was neat, professional, and careful not to damage the floor when pulling out the dishwasher. After putting the dishwasher back, he made sure it was aligned correctly and worked properly. He also offered helpful advice on how best to use it.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found the freezer fan was vibrating at high speed. Removed fan and adjusted fan. The noise is now gone.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Found pantry temp setting was set at coldest setting. Turned to warmest setting and restricted hole behind drawer to prevent freezing in fresh food section.
WASHER MAYTAG MVWX655DW1 "Replaced gearcase, washplate, belt and cam for loud gearcase and basket shaking. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE , used 1 W10721967 (CAM) from stock"
REFRIGERATOR KITCHENAID KFIS29PBMS02 No fan noise on arrival. Inspected the freezer evap fan and it looked good with no ice build up under it. All the led lights are out. Power going to led driver but not out to lights. Ordering led driver. ; ordrng 1 WPW10306786 (LED DRIVER)
REFRIGERATOR WHIRLPOOL KFIS25XVMS2 Replaced compressor the manufacturer supplied for seized compressor. The refrigerator tests good
DISHWASHER WHIRLPOOL MDB9959SKZ0 Found the dishwasher is sticking out and fasteners will not contact anything to fasten in place. Pull unit out and repositioned. Noise from the door is gone. Recommended customer have installer fasten machine so it does not move when opening and closing the door.
OVEN KITCHENAID KEBS207DBL10 Replaced thermostat for open thermostat that was preventing heating on upper oven. Tested oven and found it is overheating. Calibrated temp to -35 degrees. Customer is going to put thermometer in oven and adjust cooking temp accordingly.
WASHER WHIRLPOOL WFW6620HC0 Found the user interface was on no spin option causing wet clothes at the end of tit he cycle. Tested in diagnostics and the washer tested good. Changed ui setting to warm water and spin on. The washer tests good.
OVEN WHIRLPOOL WFG550S0HZ1 Found broiler orifice was loose causing flame out of orifice connection. Tightened orifice. Adjusted all the top burners for high flame after propane conversion. Bake element working as expected. Left preordered part with customer.
DISHWASHER MAYTAG MDBH979AWS4 "The dishwasher is very loud while washing. Sounds like a bearing going bad. Replaced chopper blade with same result. Ordering motor ; rqstng P&A on 1 W10806701 (pump&motor), used 1 W10083957V (CHOPPER 4 BLADE) from stock"
OVEN KITCHENAID KEBS207DBL10 Ordering thermal fuse for open fuse. ; ordrng 1 WP9759242 (thrmst-fix)
WASHER WHIRLPOOL MVWX655DW2 Replace cam and power cord . Unit is still shutting off . Unplugged all components but just left power cord and control on . Called techline Sr 7729176471 . Went through multiple tests with techline . Unit still doing it . Thinking its a power problem. No voltage drops and outlet is correct . Customer will check unit and run cord to another outlet and leave plugged in for testing . ; dspstn on spec-tagged invntry: 1 W10721967 CAM
OVEN GE JGBP35WEA4WW Broiler is working . Found the bake ignitor was worn out . Replaced ignitor . Tested unit . Tested good ; dspstn on spec-tagged invntry: 2 4342528 IGNITOR-ROUND
DISHWASHER KITCHENAID KDPM604KPS0 found the mount that holds the sump in place was not correct and vibrating on floor . Adjusted the mount tested unit . Tested good.
WASHER MAYTAG MVWB835DW1 Replaced UI for not working . Calibrated unit and ran auto diagnostics. Unit tested good.
WASHER FRIGIDAIRE FAFW4011LW0 Drain hose is cracked . The drain hose goes through the whole machine and to replace to have to open the whole unit to change . Quoted to fix unit . They will think about repair . Unit is in a closet and will have to be removed to fix . Billing customer for this one time . L14 labor rate .; rqstng P&A on 1 134963200 (hose)
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Ice maker has power going to it and is cycling not getting any water . Water is getting to the door but is not going to ice maker . Ice maker fill tube is frozen . Ran test 19 verf power going to fill tube heater . Let fill tube defrost and ran test 25 and cycled ice maker for water . Water has started coming . . Customer will monitor. Auger motor isnt working has power going to it . Needs motor . Ordering motor . ; ordrng 1 W11202789 (motor)
WASHER MAYTAG MVWB835DW1 User interface not working . Verified voltage coming from control 5VDC .unit needs new user interface. Customer is going to think about repair and will call in to schedule. When they schedule please order part . ; rqstng P&A on 1 W10861510 (console)
DISHWASHER KITCHENAID KDTM504EPA2 Replaced tub and tracks that were broken . Original tub had holes for the LED lights . New tub does not have the holes . Spoke with customer about the led lights inside unit . Customer agreed that the unit did not need them .
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Ice maker bail arm fell off . Made adjustments to the bail arm . Ice maker is working . Unit tested good .
WASHER WHIRLPOOL MVWX655DW2 Checked outlet and Power going to unit . Was good . Unit still making . Noise . Tried different outlet circuit. Unit works good and is now not making noise . Customer will have to seek electrician . Outlets inside laundry room all do it . Ran cord to kitchen outlet unit did not make noise . ; dspstn on spec-tagged invntry: 1 W10721967 CAM
OVEN WHIRLPOOL WOS72EC0HS01 F6E4 UI and appliance manager . Ordering control and Ui like techsheet says . Customer said unit has been doing this since they received unit . Need to check power connections to unit when pulling out .cleared error codes ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (Console)
REFRIGERATOR AMANA ASI2575GRB01 Replaced ice maker due to bail arm being broken. Tested unit . Tested good .
WASHER WHIRLPOOL MVWX655DW2 "F7E7 motor cant get up to RPM . Unit is making noise while spinning. Replaced actuator. No change. Control is turning off randomly. Ordering control and lid lock for shorting . Ordering gearcase and cam . ; ordrng 1 W11419215 (Control) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11307244 (latch), used 1 WPW10006355 (ACTUATOR) from stock"
REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .
RANGE WHIRLPOOL KSGG700ESS Replaced convention fan assembly. Tested unit in diagnostics. Unit tested good .
WASHER WHIRLPOOL WTW5000DW1 Found debris in drain pump that was blocking it . Removed debris. Tested unit in diagnostics and calibrated unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
OVEN-MW COMBO GE PEB9159DJ1BB Replaced monitor switch that goes to magnetron. Tested unit tested good .; used 1 W10915404 (SWITCH - 3/16') from stock
REFRIGERATOR MAYTAG MFI2670XEB6 Refrigerator not running .found the start device was broken . Checked ohms on compressor were good . Replaced with new start device W11198881 Made sure that the capacitor was the same as the old one . Unit is now running and tested good .
REFRIGERATOR GE PFSS6PKXASS Found fresh food section evaporator defrost drain was plugged. Freed plugged drain and added foil tape to pan so water can run freely to drain due to corroded drip pan.
COOKTOP GE PP912SM2SS Replaced right front burner switch for broken knob.
DISHWASHER KITCHENAID KDTE334GPS0 Plates hitting top rack spray arm . Top rack is in lowest position and plates are standing straight up and hitting spray arm . Plates should be at an angle or top rack needs to be up higher . Unit tests good .
DISHWASHER KITCHENAID KDTM504EPA2 Dishwasher tub is bent . No signs on the box of any damage .took photos of box and dishwasher tub . Tracks are broken inside unit . Not sure what else may be broken inside unit until . Repairs are done . ; rqstng P&A on 1 WPW10681514 (tub-dishwr) and 1 W11259785 (track) and 1 W11259786 (track)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Replaced evaporator for low charge and recharged. The refigerator is cooling as expected; used 1 WPW10143759 (Die drier) from stock