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for Victor, NY
Sabina - Victor, NY
Was well prepared. Quick and effective diagnosis. Arrived on time, did a very thorough evaluation of the problem. Thought steve did an excellent job overall.
Faulty Whirlpool ice maker
Nicolet - Victor, NY
Ice maker works now but switch sticks in the off position!?
Dishwasher Door Hard to Open
Brian - Victor, NY
Dave quickly found the root cause of the problem and fixed it in less than 15 minutes. He was neat, professional, and careful not to damage the floor when pulling out the dishwasher. After putting the dishwasher back, he made sure it was aligned correctly and worked properly. He also offered helpful advice on how best to use it.
whirlpool range repair
Helen - Victor, NY
Very pleased with the service received. Polite, helpful, friendly and very competent technician. I was very satisfied with service received.
Job well done
Pam - Victor, NY
Tech took time to understand problem and remedy it. Great service
Jeriemiah - Victor, NY
Diane - Victor, NY
Dave was friendly and professional
Jon - Victor, NY
Kathy - Victor, NY
Steve was awesome
Great service and information!
Tracy - Victor, NY
Was given some great tips outside of helping with our issue.
Diane - Victor, NY
Alan - Victor, NY
He knew what was wrong before he even arrived! Awesome!
Sandra - Victor, NY
He was fast, polite, helpful, and brought the new motor for my new dishwasher(KitchenAid never said anything about knowing about faulty motors!). So far, so good with new motor. Very please with this service repair!
Absolutely great service
Dolores - Victor, NY
Patty - Victor, NY
Dave is great!
Prompt, efficient service!
Pamela - Victor, NY
Dave went right to work to diagnose the oven problem. Apparently it was human error on the part of the user.....But, grateful he was able to get us up and running again. I would request that you suggest to Hot Point they add a trouble shooting item. When you press "clock/tools" and 2, the temperature reading changes from F to C or C to F automatically without any confirmation required....So, when you set the cook temperature you either cook hotter than you thought or cooler than you thought. Shouldn't require a $96 service call to tell me that. If it were part of the trouble shooting guide, even I could have corrected the problem.
Hedges - Victor, NY
very polite, helpful person - willing to answer all questions very polite
Lilly - Victor, NY
Dave was awesome, he was very knowledgeable, very friendly..
Donna - Victor, NY
Dave thought outside the box and found a solution for my issues.
Great service and very nice .
Deborah - Victor, NY
Dave was knowlegble with what he was doing.
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726118847Found the shelf lighting is loosing voltage and no ice again. Replaced led board that controls fill tube heater and leds. Same result. Inspected all rails and they are getting pulsing 12 volts. Called tech line and found the issue is internal and the manufacturer is replacing unit. Informed customer that they will call him in 3-5 business days.
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726085664 replaced doors for dents on arrival. Ordering led control for shelf lights pulsing. ; ordrng 1 W10804160 (cntrl-elec LED) and 1 W10909034 (tray-drip)
REFRIGERATOR KITCHENAID KRFF707ESS01 The fresh food evaporator is frosted again. Removed frost. Ordering fan and thermistor. ; ordrng 1 W11033168 (harns-wire)
DISHWASHER WHIRLPOOL WDF330PAHW0 Replaced upper rack rails and stoppers for persistent falling upper rack.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Replaced harness and thermistor in freezer and main control on back for not defrosting properly. Defrost d evaporator again. Found water on floor behind refrigerator when I pulled it out. The water line connection from the house was loos and leaking. Dried up water and tightened connection. Tested and the waterline is no longer leaking.
REFRIGERATOR JENN AIR JF42SSFXDA02 Replaced slides and icemaker . Cycled ice maker. Unit tested good .
WASHER WHIRLPOOL WTW7500GW2 F3E2 Inlet Water Temperature Fault error code . Unit will not fill with cold water . Replaced water valve . Calibrated unit . Tested in auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11165546 VALVE
RANGE WHIRLPOOL WFG515S0ES1 "Techline SR 7726003012 . Unit not lighting . Called techline . Tested different wires . Tested good , power cycled unit . Unit is now working . Turn gas down on left front burner . Did seem to help it light ."
DISHWASHER WHIRLPOOL WDT750SAHV0 Replaced door gasket for unit leaking . Tested unit in auto diagnostics. Unit tested good no leaks .; dspstn on spec-tagged invntry: 1 W10300924V GASKET
DRYER WHIRLPOOL WGD7500GW0 Found motor mount was shaking during operation. found side walls bent and was hitting drum. Added screw to fasten mount. Bent the side walls back but crinkled and is visible to customer. Customer not satisfied with dent on bottom rear corners. Called tech line sr# 7725969131 .
DRYER WHIRLPOOL WED8500DC4 F4E4 L2 line error code . F6E3 Acu cannot UI . Checked power coming to unit has power . Connections are tight . Replaced UI and control. Tested unit air flow has poor air flow . Customer will clean vent . Left other parts with customer.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL
REFRIGERATOR JENN AIR JF42SSFXDA02 "Ice maker is leaking and dripping on the rails causing the unit door not to close all the way . Cleaned rails off and made sure that the door is sealing tight . Gasket is sealing . Ordering icemaker WPW10277450 . Ice maker bin rails are not pulling back in as they should . Ordering rails 2306116 , 2306117; ordrng 1 2306116 (slide) and 1 2306117 (slide) and 1 WPW10277450 (icemaker)"
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found evaporator frosted. The defrost thermistor failed in diagnostics. After defrosting it passed. The thermistor had good resistance. Called tech line. They want to replace thermistor. ; ordrng 1 W11366397 (HARNESS)
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Replaced ice maker due to not cycling . Installed new ice maker . Cycled unit . Tested good . Customer water pressure was a little low . Customer will fix issue .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
DISHWASHER WHIRLPOOL WDT750SAHV Door isn't shutting . Feels hard to pull and is making noise . Found a piece of insulation had wrapped around the rope to the pulleys for the doors and got tangled . Removed insulation and make sure it would happen again . Tested unit . Tested good .
DRYER WHIRLPOOL WED8500DC4 "Talked to customer about dryer . Ordering user interface as that was the issue from the previous calls and is doing the same thing . User interface W11158455; ordrng 1 W11158455 (panel-cntl), dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL"
REFRIGERATOR KITCHENAID KSSO48QTB02 Sr# 7725866579 called tech line for no auger motor. Found the control to dispenser is only sending 74 volts and the auger motor is open. Customer would like to think about repair. Rescheduled for next week. ; schdld next appmnt for 9/24 TUE !
REFRIGERATOR KITCHENAID KSSO48QTB02 Auger motor did not turn on. Ordering auger motor. ; ordrng 1 W10822635 (motor) and 1 WP2318054 (cntrl-elec)
COOKTOP KITCHENAID KICU569XBL0 Sr#7725850880 tested cooktop and all the burners worked as expected. Power is good . Called tech line to document. No error codes and heated as expected. Took part and found no evidence smoke or discoloration on any connections.
WASHER MAYTAG MVWB865GW0 Replaced lid lock and control . Calibrated washer . Ran in auto diagnostics. Unit tested good .
REFRIGERATOR KITCHENAID KSSO48QTB02 Called techline SR 7725803378 . Techline suggested sealing wire harness with silicone where the auger motor is . Sealed those . Sealed motor area and motor cover . Sealed where the ice bin sits . Found a big gap between the icebin and the door . Sealed that area with silicone . Replaced ice door with updated one . . Water dispenser was not working when I got here . The water line was frozen due to the ice build up at the bottom of the ice bin and in the dispenser area. . Water is now dispensing . If problem continues techline said it may need a new door because heat is getting in . Auger motor is working and moving the auger inside the ice bin .Customer will monitor.
WASHER WHIRLPOOL WTW4850HW1 Washer has no error codes . Calibrated washer . Tested unit in auto diagnostics. Tested good . Ran test cycle with clothes showed customer unit is working. Gave tips on machine . Unit is working as expected.
RANGE WHIRLPOOL WEE745H0FH1 Replaced control due to not turning the bake element off after unit was used . Turned unit on . Put temp probe inside unit . Let it heat up . Turned unit off . Tested good . Control is covered under warranty.
REFRIGERATOR KITCHENAID KSSO48QTB02 Ice maker is making good ice When arrived . Customer said that the ice maker dispenser shoot is freezing up and not allowing ice to come down . Ice chute door is closing as expected. Water dispenser is working . Checked gaskets made sure that they were sealing . Previous company replaced . Motor and door flap to ice dispenser . Also replaced control of user interface. . Found service pointers to possible issue W10549955 which is motor assembly which has been replaced . Also service pointer W10517411 . Has new ice maker cover inside the unit to help with clumping and that is what is happening .Ordering icemaker cover WPW10504754 . Also lower freezer temperature to -2. . Customer paid in full . ; ordrng 1 WPW10504754 (door-ice)
WASHER MAYTAG MVWB855DC3 Replaced lid lock . Control and water housing . Was going to replace the User interface. User interface that was ordered came damaged . Calibrated unit . Ran in auto diagnostics. Unit is working as expected . Tested UI button test and passed . If problem persists order W11112662
WASHER MAYTAG MVWB865GW0 F5E1 lid lock error code . Lights on User interface not turning all on . Was able to run calibration . Tried to run auto diagnostics testing but the unit kept unlocking itself during tested . Ordering control W11114420 and lid lock W10810403 . Installed new UI due to not having all the lights turn on. . Cleared error code ; ordrng 1 W10810403 (lid lock assy) and 1 W11114420 (cntrl-elec)
RANGE WHIRLPOOL WEE745H0FH1 No error codes tested unit in diagnostics. Tested good . Customer is stating that the cooling fan stays on and the heating elements do not turn off needs another control. Ordering control W10884488. ; ordrng 1 W10884488 (cntrl-elec)
WASHER MAYTAG MVWB855DC3 "F3E2 inlet water thermistor fault , F0E4 spin limited by water temperatures. F5E1 lid switch fault error code . UI is freeze and becoming unresponsive. Ordering control W11171748 , User interface W11112662 .ordering water housing due to thermistor fault W11172234. Ordering lid lock for fault W10861642; ordrng 1 W10861642 (latch) and 1 W11171748 (cntrl-elec) and 1 W11172234 (housing)"
DRYER WHIRLPOOL NGD4655EW Customer concerned about unit not drying clothes. Failed vent test. Suggested customer to clean/replace vent. Unit testing good.
HOOD VENT JENN AIR JXW8536DS0 Replaced UI due to unit turning it self on . Installed cover that was not installed . Tested unit . Tested good.
WASHER MAYTAG MVWB766FW1 "An article of clothing got stuck under the agitator due to the agitator being too lose. Removed clothing, and added Loctite to the agitator screw. Suggested customer to wash softer materials on the “delicates” cycle. Repair successful."
HOOD VENT JENN AIR JXW8536DS0 Unit is turning on by itself . Ordering new user interface control WPW10716813 and the other control WPW10716816 . ; ordrng 1 WPW10716816 (cntrl-elec) and 1 WPW10716816 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Crisper drawer shelf holder is backwards on the right hand side . Took the screw out and tried to turn the holder with no luck . Called techline SR 7725576157 . Found that the shelf when it was delivered was not installed in the correct location and the shelf was falling out . Sent pictures techline after making required adjustments directed by techline the shelf is now sitting as expected .
RANGE JENN AIR JDS8850CDS02 Found connection to spark module was loose. Pushed connection in and burners all lit as expected. Put part cost from previous visit to labor. The range tests good.