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for Victor, NY
Hedges - Victor, NY
very polite, helpful person - willing to answer all questions very polite
Lilly - Victor, NY
Dave was awesome, he was very knowledgeable, very friendly..
Donna - Victor, NY
Dave thought outside the box and found a solution for my issues.
Great service and very nice .
Deborah - Victor, NY
Dave was knowlegble with what he was doing.
Rose - Victor, NY
Dave was very neat and covered his shoes and explained the repair
Jim - Victor, NY
Excellent customer service for my Dryer Repair
Lauren - Victor, NY
The repair man was excellent with communicating arrival time, expectations for repair, and work/parts needed. He was very friendly and pleasant. Despite the manufacturer shipping the wrong part and my dryer being just four months old, I felt the repair man was empathetic and wanted to handle the repair as soon as possible. He was knowledgeable and sincere that it took more than one attempt to repair.
Douglas - Victor, NY
Diane - Victor, NY
Service well done
tech was great
Rebecca - Victor, NY
It was a warranty issue
Good knowledgeable service Tech
Kevin - Victor, NY
Good experience. Issue dealt with in a timely manner.
Great service, excellence diagnosis!
William - Victor, NY
Nice man, very skillful
Mary - Victor, NY
Very knowledgeable. Knew immediately what the problem was. It was great to have someone who did not talk down to me, due to the fact that I am a woman. I just recently had that experience, and it was an eye opener.
REFRIGERATOR KITCHENAID KRFF707ESS01 Water dispenser making noise . Checked filter .removed filter same result called techline SR 7724929456. Suggested to replace the water valve inside cabinet first see if that fixes the issue . If not replace rear water valve .; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator temperatures 39 in fresh food . 8 in the freezer . Replaced all boards due to power shutting off. Customer mentioned freezer fan had acted up once . Customer will monitor.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Freezer frozen up went into diagnostics. Tested each function the defrost sensor says it is open . Called techline SR 7724911962 he suggested changing thermistor and could also be the controls . Ordering user interface W11214887 control W11196400 and new thermistor WPW10384183 defrosted freezer evap .; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)
WASHER WHIRLPOOL WTW4950HW1 "Washer has no error codes . Found the hot water was coming in slow which could pause machine in rinse cycle and not finish . Cleaned water valve filter and ran unit in calibration and auto diagnostics. Tested good , suggested customer to get filters for the hoses on the washer to stop anything from coming to the washer ."
WASHER MAYTAG MVWX655DW1 Lid was broken at hinge. Replaced lid tested unit in auto diagnostics and calibrated. Tested good .
DISHWASHER KITCHENAID KDTM404EBL1 Dishwasher insulation was wet dishwasher was leaking . Tested unit in auto diagnostics tested good . Customer mentioned some times when pushing cancel the drain pump doesn't turn on . Was error codes for drain pump F8E1 and F8E2 ohm out drain pump and ohms were good . Checked everything . All working as expected. Water leaking might have been caused by tidal waving . Adjusted legs for door hitting tub .customer will monitor.; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit turning off by itself .43 freshfood 9 in freezer tested call thermistors tested good . Tested unit in test 4 Called techline SR 7724248440 told to check power at outlet tested good . Tested both. Evap fans and condenser fans tested good . Was told to order control boards . Ordering all boards . If problem persists order after may need to check evap fans both . Led lights . Ice maker . 3 way valve . ; ordrng 1 W10804160 (cntrl-elec) and 1 W10894103 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
RANGE WHIRLPOOL WFG975H0HV0 Replacing oven door glass due to old glass breaking. Replaced glass Unit tested good
RANGE JENN AIR JJW2827DS01 Oven has stuck key error code . Will not go into diagnostics. Ordering new console W11236899 and both controls W11179310 .parts are covered under warranty.; ordrng 2 W11179310 (cntrl-elec)s and 1 W11236899 (console)
MICROWAVE WHIRLPOOL WML55011HS2 Replaced the mounting nuts for missing .
WASHER WHIRLPOOL MVWB835DW3 F7E8 motor temperature high error code. Unit is on washer floor pan . Moved the legs up on washer . Customer decided to just removed floor pan . Tested unit tested good .
RANGE WHIRLPOOL WFE505W0HS1 Knob on range is broken on delivery. Was just delivered. Ordering knob W11158169; ordrng 1 W11158169 (knob)
RANGE WHIRLPOOL WEG730H0DS0 F8E0 error code . Cooling fan not operating. Found the sensor on the fan has failed . Ordering new fan W11107275; ordrng 1 W11107275 (fan-blwr)
REFRIGERATOR KITCHENAID KRMF706ESS01 Found the lever switch on the ice maker emitter was pushed behind cover. Removed cover and repositioned the switch. Tested emitter/receiver and they worked as expected.
REFRIGERATOR MAYTAG MFF2558VEM10 Replaced ice maker for arm not staying in and making to much ice. The ice maker tested good. ; used 1 W10884390 (ICEMAKER) from stock
RANGE WHIRLPOOL WEG730H0DS0 Replaced cooling fan for no operation. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
DRYER MAYTAG MEDX6STBW0 Customer wanted steel braided hoses . For both units . But doesn't use the steam refresh on dryer . Unhooked water lines to dryer . Hoses that was are connected to washer are steel . Tested . No leaks
DISHWASHER KITCHENAID KDTM404EBL1 F9E4 error code . Called techline SR 7724730435 . The wash pump isn't turning on . Ordering control for acting strange W10854228 . Ordering pump W10861526; ordrng 1 W10854228 (cntrl-elec) and 1 W10861526 (pump&motor)
DRYER WHIRLPOOL WED70HEBW Dryer not turning on . Found the thermal fuse was blown . Replaced fuse from stock on truck WP3392519. Tested dryer . Tested good .; used 1 WP3392519 (FUSE-THERMAL) from stock
DISHWASHER KITCHENAID KDFE104DSS2 Replaced control due to not operating. Tested unit with old user interface tested good. Tested unit in auto diagnostics. Tested good .
DISHWASHER WHIRLPOOL KDPE234GPS0 Dishwasher not filling with water . Could here the water valve meaning its working . Found that the water was never turned on after installation. . Turned water on . Water hose was loose and leaking water . Tighten water . No leaks . Zip tied drain hose up so it wouldn't get debris backing up in drain hose .Customer just moved in to new build . Tested dishwasher in auto diagnostics. Tested good
WASHER WHIRLPOOL WTW6600SW2 Washer not filling correctly the pressure sensor failed . Replaced control board . Ran unit in auto diagnostics. Tested good .
DISHWASHER KITCHENAID KDFE104DSS2 Dishwasher lights just blinking . Control lock is off. Doesn't respond to touch . Power cycled unit . No change . Unplugged user interface . Drain pump did not come on . Ordering control W10854215 and user interface WPW10537336; ordrng 1 W10854215 (cntrl-elec) and 1 WPW10537336 (panel-cntl)
WASHER WHIRLPOOL WTW6600SW2 Washer has F68 error code pressure sensor out of range Washer gives customer F1 error code . Washer needs new control WPW10189966 ordering control; ordrng 1 WPW10189966 (cntrl-elec)
REFRIGERATOR GE GSCF3PGXCFWW Replaced left hand ice bin rail . Tested unit tested good .
DISHWASHER KITCHENAID KDTE254ESS2 Replaced motor sump for leaking. The dishwasher tested good.
REFRIGERATOR GE GSCF3PGXCFWW Left hand bracket that holds the ice bucket and icemaker has broken . Needs new bracket ordering new bracket WR72X10240; ordrng 1 WR72X10240 (refrigerator drawer)
DISHWASHER KITCHENAID KDTE254ESS2 Found motor sump is leaking. Quoted customer and they denied repair. Called office and got the part covered under loyalty retention as per kb. Ordering motor sump. ; ordrng 1 W10902372 (pump&motor)
DRYER WHIRLPOOL WGD9400SW2 Replaced gas coils for heat turning off during cycle. The customer had cleaned the vent prior to service. ; used 1 279834 (COIL KIT) from stock
MW-HOOD COMBO KENMORE 721.808335 Replaced magnetron and diode for no heat. The microwave tested good.
DISHWASHER KITCHENAID KUDE20IXSSA Dishwasher not turning on . Found the control lock was on. Turned control lock off . Ran unit in diagnostics. No error codes . Tested good .
MW-HOOD COMBO KENMORE 721.808335 Found unit pulling 5.7 amps while heating but no heat. Recommended replacing magnetron and diode. ; ordrng 1 6021W3B001M (DIODE)
DRYER WHIRLPOOL WGD9400SW2 Dryer not dryer clothes . Checked heat . Tested good . Has good flames . Used dryer tested . Tested vent . Tested poor . Needs vent cleaned .
MICROWAVE JENN AIR JMC8127DDS Replaced magnetron and diode. Unit testing good.