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for Victor, NY
Great service and information!
Tracy - Victor, NY
Was given some great tips outside of helping with our issue.
Diane - Victor, NY
Alan - Victor, NY
He knew what was wrong before he even arrived! Awesome!
Sandra - Victor, NY
He was fast, polite, helpful, and brought the new motor for my new dishwasher(KitchenAid never said anything about knowing about faulty motors!). So far, so good with new motor. Very please with this service repair!
Absolutely great service
Dolores - Victor, NY
Patty - Victor, NY
Dave is great!
Prompt, efficient service!
Pamela - Victor, NY
Dave went right to work to diagnose the oven problem. Apparently it was human error on the part of the user.....But, grateful he was able to get us up and running again. I would request that you suggest to Hot Point they add a trouble shooting item. When you press "clock/tools" and 2, the temperature reading changes from F to C or C to F automatically without any confirmation required....So, when you set the cook temperature you either cook hotter than you thought or cooler than you thought. Shouldn't require a $96 service call to tell me that. If it were part of the trouble shooting guide, even I could have corrected the problem.
Hedges - Victor, NY
very polite, helpful person - willing to answer all questions very polite
Lilly - Victor, NY
Dave was awesome, he was very knowledgeable, very friendly..
Donna - Victor, NY
Dave thought outside the box and found a solution for my issues.
Great service and very nice .
Deborah - Victor, NY
Dave was knowlegble with what he was doing.
Rose - Victor, NY
Dave was very neat and covered his shoes and explained the repair
Jim - Victor, NY
Excellent customer service for my Dryer Repair
Lauren - Victor, NY
The repair man was excellent with communicating arrival time, expectations for repair, and work/parts needed. He was very friendly and pleasant. Despite the manufacturer shipping the wrong part and my dryer being just four months old, I felt the repair man was empathetic and wanted to handle the repair as soon as possible. He was knowledgeable and sincere that it took more than one attempt to repair.
Douglas - Victor, NY
Diane - Victor, NY
Service well done
tech was great
Rebecca - Victor, NY
It was a warranty issue
Good knowledgeable service Tech
Kevin - Victor, NY
Good experience. Issue dealt with in a timely manner.
Great service, excellence diagnosis!
William - Victor, NY
Nice man, very skillful
Mary - Victor, NY
Very knowledgeable. Knew immediately what the problem was. It was great to have someone who did not talk down to me, due to the fact that I am a woman. I just recently had that experience, and it was an eye opener.
REFRIGERATOR WHIRLPOOL GSF26C5EXW02 Ice maker not working call techline SR 7725311299 . Checked power to ice maker no power. Checked power at the optics had power there 14 volts DC . Tested unit in test 25 ice maker unit has power going to it now . Replaced ice maker . Ice maker cycled . Tested good .
MICROWAVE JENN AIR JMV8208CS3 Door switch failed causing the door not closed error . Replaced both interlocks with kit W11244490 . Tested unit tested good . Microwave is covered under warranty.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
WASHER MAYTAG MHW3505FW0 User interface is burned due to a malfunction on the board . Ordering Control W11201283 and user interface W10911040; rqstng P&A on 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)
DISHWASHER JENN AIR JDTSS244GP0 Found error code F6E3 over suds .ran unit in auto diagnostics tested good . No left over suds in unit . Checked control and reseated all connections to the control . Ran in auto diagnostics again . Light was working on the front when in diagnostics. Light in regular cycle works as well . All functions are working as expected.
OVEN WHIRLPOOL WOC75EC0HS00 Oven feels hot on the bottom found that the drawer underneath the wall oven is blocking the vent Customer is going to contact Installers. User interface was not scrolling like it should be kept going to the top . Did a factory reset on unit . User interface is now working as expected . . Gave tips and trick and best usage on how to use unit . Customer instruct.
REFRIGERATOR GE ZISB480DXA The door is sticking out at the top. Looked for hinge receiver and tried to shim hinge with same result. I think unit needs door. Recommended customer to seek Ge appliance for second opinion. No charge.
DISHWASHER FRIGIDAIRE FGHD2465NF1A Customer stated control was acting very erratically. Unit was flashing Err on displaying and would stop running mid cycle. Flipped breaker to reset unit. Unit began to run service test but stopped mid way through cycle and began to flash Err again. Unable to determine if issue is with UI or main control. Tech recommended replacement of both. Customer does not want to proceed due to part cost and age of machine. Collecting service call fee
RANGE WHIRLPOOL WEE745H0FH1 Replacing control due to unit displaying f2e1 error code for stuck /shorted key. Replaced control. Tested control functions. Could not get code to reappear once installing new control. Unit tested good
REFRIGERATOR KITCHENAID KRFC704FPS01 Customer stated that filter was stuck inside housing. Upon inspection discovered that guide tab on original filter was causing issue. Was able to remove filter after prying filter out. Installed new filter that customer had. Unit tested good
RANGE WHIRLPOOL KMBP107ESS02 Replacing ceramic support for burner due to old support cracking. Replaced support unit tested good
DISHWASHER KITCHENAID KDPE234GBS0 Customer stated that unit was not dissolving soap and was not cleaning dishes. Checked for error codes unit was displaying code 4-3 for wash motor not running. Let diagnostic cycle begin. Unit was filling with water but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good
WASHER WHIRLPOOL WFW85HEFW1 Customer stated door was locked and could not open door even after unplugging unit. Manually opened door. Checked for error codes. Unit was displaying code F5e3 (door unlock error) discovered that latch was failing to unlock door. Replaced latch Ran diagnostic cycleUnit tested good ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
WASHER WHIRLPOOL WTW5000DW1 Unit would not power on. Replaced control board & calibrated. Unit testing good.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Found the duck bill on defrost drain restricted. Cut open the duck bill and water started draining. The refrigerator tested good.
WASHER AMANA NTW4516FW3 Found no error codes. Customer concerned with amount of water. Tested washer with clothing and it is filling as expected. Instructed customer on use of cycles for proper washing. The washer tested good.
RANGE WHIRLPOOL WEE745H0FH1 Customer stated unit was flashing f2e1 error code for stuck /shorted keypad. Cleared code but code continually kept showing up on display. Replaced keypad. Unit is still experiencing issue. Ordering control ; ordrng 1 W10884488 (CONTROL )
RANGE WHIRLPOOL KMBP107ESS02 Ceramic clip for microwave element has broken. Part tech has is missing clip. Reordering clip ; ordrng 1 W10909479 (SUPPORT)
RANGE WHIRLPOOL WFE505W0HZ1 Checked elements on top all turning on . Filled pan with water and tested both front burners . Water came to s rolling boil. Called techline SR 7725043090 checked oven temperatures . 306 367 302 360 305 365 average temperature 334 . Unit tested good .
REFRIGERATOR FRIGIDAIRE FGHB2844LFE Ice maker is broken . The thermistor holder is broken not allowing the ice maker not to work . Replaced the ice maker . Tested unit . Tested good .
RANGE WHIRLPOOL WFG320M0BW1 Customer had the range unplugged on arrival. The complaint was the sparkers for top burners stayed on and sparked constantly. On arrival I plugged it in and it worked as expected and did not spark on its own.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found the fresh food evaporator full of frost causing warm temps. Caulked frame where liner meets cabinet. Removed frost. Tightened, zip tied and taped thermistor to evaporator in proper position. Customer is going to monitor"
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced water valve inside cabinet and outside of cabinet . Turned water down at the valve. Tested unit tested good.
DISHWASHER KITCHENAID KDTM404EBL1 F8E2 error code drain motor electrical problem. Checked the drain hose made sure the check valve is working and not letting water back in . Ran unit in auto diagnostics tested good .left drain hose with customer.
OVEN KITCHENAID KOSE500ESS00 Checked temperatures on oven . Found that the unit was set to Celsius degrees and customer meant to cook in Fahrenheit . Ran unit to 350 . Checked temperatures . Tested good .
REFRIGERATOR WHIRLPOOL WRS315SNHB00 The doors on the refrigerator were not level . Adjusted legs and door handles . Adjusted right side door . Door is now level.
RANGE JENN AIR JJW2827DS01 Replaced user interface for not responding to touch and having a stuck key error . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Replaced both controls and thermistor . Defrost sensor was showing open previously . After replacing parts . The defrost sensor now passes in diagnostics. Unit tested good .
REFRIGERATOR KITCHENAID KRFF707ESS01 Water dispenser making noise . Checked filter .removed filter same result called techline SR 7724929456. Suggested to replace the water valve inside cabinet first see if that fixes the issue . If not replace rear water valve .; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator temperatures 39 in fresh food . 8 in the freezer . Replaced all boards due to power shutting off. Customer mentioned freezer fan had acted up once . Customer will monitor.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Freezer frozen up went into diagnostics. Tested each function the defrost sensor says it is open . Called techline SR 7724911962 he suggested changing thermistor and could also be the controls . Ordering user interface W11214887 control W11196400 and new thermistor WPW10384183 defrosted freezer evap .; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)
WASHER WHIRLPOOL WTW4950HW1 "Washer has no error codes . Found the hot water was coming in slow which could pause machine in rinse cycle and not finish . Cleaned water valve filter and ran unit in calibration and auto diagnostics. Tested good , suggested customer to get filters for the hoses on the washer to stop anything from coming to the washer ."
WASHER MAYTAG MVWX655DW1 Lid was broken at hinge. Replaced lid tested unit in auto diagnostics and calibrated. Tested good .
DISHWASHER KITCHENAID KDTM404EBL1 Dishwasher insulation was wet dishwasher was leaking . Tested unit in auto diagnostics tested good . Customer mentioned some times when pushing cancel the drain pump doesn't turn on . Was error codes for drain pump F8E1 and F8E2 ohm out drain pump and ohms were good . Checked everything . All working as expected. Water leaking might have been caused by tidal waving . Adjusted legs for door hitting tub .customer will monitor.; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit turning off by itself .43 freshfood 9 in freezer tested call thermistors tested good . Tested unit in test 4 Called techline SR 7724248440 told to check power at outlet tested good . Tested both. Evap fans and condenser fans tested good . Was told to order control boards . Ordering all boards . If problem persists order after may need to check evap fans both . Led lights . Ice maker . 3 way valve . ; ordrng 1 W10804160 (cntrl-elec) and 1 W10894103 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)