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for Victor, NY
Jason - Victor, NY
Jane - Victor, NY
Dave F was wonderful. Smart, personable, competent, and with a plan if I experience a continuous problem with one of the appliances
Margaret - Victor, NY
Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!
Very satisfying experience
John - Victor, NY
Professional and friendly at the same time
Professional and personable
Susan - Victor, NY
The technicians who came to my house were very friendly, professional and knowledgeable.
Great service wonderful pre-advance of 20 minutes was very knowledgeable
Pat - Victor, NY
Great friendly service
Linda - Victor, NY
Great service and Steve was friendly and answered all of my questions.
Friendly and Professional
Margret - Victor, NY
Steve carefully checked my refrig/freezer and gave me some recommendations, in addition to checking temps and caulking seals. Per his suggestion, I have purchased a thermometer to monitor the temps in both compartments. Under warranty, no charge for this service.
Fixed the problem on Return Trip
Lisa - Victor, NY
Great Service, very polite.
Brandon - Victor, NY
Everything with the service was great. However it took 1 week to get an appointment and then another week to get my machine fixed. I have two kids so not having a washing machine for two weeks is very frustrating.
Rita - Victor, NY
He was prompt, friendly, and did a great job 👍🏻
Sabina - Victor, NY
Dave is an excellent technician. Repaired my washer and I was so relieved to see that he had been assigned to repair my refrigerator. Of course, he fixed my problem. Very knowledgeable and professional. Would highly recomment.
Sabina - Victor, NY
Was well prepared. Quick and effective diagnosis. Arrived on time, did a very thorough evaluation of the problem. Thought steve did an excellent job overall.
Faulty Whirlpool ice maker
Nicolet - Victor, NY
Ice maker works now but switch sticks in the off position!?
Dishwasher Door Hard to Open
Brian - Victor, NY
Dave quickly found the root cause of the problem and fixed it in less than 15 minutes. He was neat, professional, and careful not to damage the floor when pulling out the dishwasher. After putting the dishwasher back, he made sure it was aligned correctly and worked properly. He also offered helpful advice on how best to use it.
whirlpool range repair
Helen - Victor, NY
Very pleased with the service received. Polite, helpful, friendly and very competent technician. I was very satisfied with service received.
Job well done
Pam - Victor, NY
Tech took time to understand problem and remedy it. Great service
Jeriemiah - Victor, NY
Diane - Victor, NY
Dave was friendly and professional
Jon - Victor, NY
DISHWASHER KITCHENAID KDTM504EPA2 Dishwasher tub is bent . No signs on the box of any damage .took photos of box and dishwasher tub . Tracks are broken inside unit . Not sure what else may be broken inside unit until . Repairs are done . ; rqstng P&A on 1 WPW10681514 (tub-dishwr) and 1 W11259785 (track) and 1 W11259786 (track)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Replaced evaporator for low charge and recharged. The refigerator is cooling as expected; used 1 WPW10143759 (Die drier) from stock
REFRIGERATOR MAYTAG MFI2570FEZ01 Ice maker fill cup was frozen . Dethawed cup . Checked water pressure was good . Ran test cycle and checked fill tube pressure . Good . Cycled ice maker . Ice maker tested good .
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door for wire harness being torn . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Customer states the refigerator is very loud randomly. Showed video and it seems loud. The unit was working as expected while in the home. Packed foam under condenser. Opened doors and got all fans and compressor running. No noises while in home. Customer also stated the water sometimes does not dispense. It worked as expected while in home. Removed side panels next to dispenser paddle and reinstalled to make sure paddle has free movement. Instructed customer.to open and close door if water dispenser fails again and sr. If it fixes it. Possible wiring harness in door issue
MICROWAVE KITCHENAID KMHC319EBS4 Replaced door for buttons not working on the unit . Tested unit . Tested good .
RANGE WHIRLPOOL WEE750H0HZ1 Replaced ui for unresponsive. The range tested good.
MICROWAVE WHIRLPOOL WMH32519HB3 Sr#7727376553Tested microwave and found no abnormal noises. Customer complained of getting shocked while using user interface. Could not replicate. Called tech line to document. Also documented with safety team. The customer had a video of noise and it sounded like a turntable motor. The turntable motor was working as expected while in the home. Safety sr# 7727327777
RANGE KITCHENAID KGCD807XSS00 Replaced right front burner . Unit tested good .
DRYER MAYTAG MEDC300XW0 "Dryer not starting , checked thermal fuse and high limit . Tested good . Start button is broken . Ordering button WPW10117655; ordrng 1 WPW10117655 (relay-pts)"
OVEN DOUBLE KITCHENAID KEBS278SSS04 replaced thermal fuse for top oven . Tested oven . Tested good . Replaced a bulb in the both sections of oven..
REFRIGERATOR WHIRLPOOL GI0FSAXVY02 Floor had scratch in front of refrigerator from when the customer had pulled the unit out before I came the first trip . Took photo of scratch . Pulled unit out using appliance movers . Installed new control board and programmed unit . Unit tested good .
REFRIGERATOR KITCHENAID KRMF706ESS01 Found freezer evaporator full of frost. Removed all frost. Found the defrost thermistor was attached to circular tubbing. Moved thermistor to straight pipe and zip tied and taped with foil tape. Ordering door switch for broken switch. ; ordrng 1 W11291142 (SWITCH)
WASHER WHIRLPOOL WFW5620HW0 Replaced drain pump for abnormal drain noises. Replaced ui for unresponsive ui. Ordering vent deflector for leaking. ; ordrng 1 W11409996 (Deflector)
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complained of water on top of glasses on top shelf after cycle completes. Informed customer that if the cups have con-caved bottoms that water will rest on surface. This is normal operation. Informed customer to run hot water at sink prior to running dishwasher. Found heat dry was off on ui. Turned on heat dry and recommended using all heat cycles for better dry. Ran diagnotsics. No error codes. Heater turned on. The dishwasher tests good. Called tech line to document. Sr# 7727200679
WASHER WHIRLPOOL WFW5620HW0 Put unit into diagnostics and it reset the ui for no response at ui. Customer also stated unit leaked right before ui failed. Ordering ui. Tested unit and found drain pump was very loud. Ordering pump. ; ordrng 1 W11316609 (PUMP) and 1 W11319991 (UI)
WASHER WHIRLPOOL MHW5630HW0 Found 3.5 volt going to pressure sensor causing f3 error code That is preventing wash. . Replaced sensor and Ordering control ; ordrng 1 W11322901 (CONTROL)
RANGE WHIRLPOOL WFE505W0HS1 Repacked wire harness and block on unit . Tested unit . Tested good
OVEN MAYTAG MER8775AS0 Replaced bake element for open element. The range tested good.
RANGE WHIRLPOOL WFE505W0HS1 replaced control . Unit still not working . Found the Wire harness and block are burned up . Ordering harness W11416047 and terminal block WPW10245259; ordrng 1 WPW10245259 (Block) and 1 W11416047 (Main harness)
OVEN MAYTAG MER8775AS0 Customer stated that while running bake cycle smoke appeared to come from oven vent. Unit was failing to maintain temperature after this. Discovered that bake element had corroded and broken. This was cause for unit not heating properly and smoke appearing through vent. Unit will need bake element. Ordering bake element ; ordrng 1 W10779716 (BAKE ELEMENT )
DISHWASHER KITCHENAID KUDS30IXSS7 Replaced adjusters due to falling apart . Unit had service pointer . Top rack is now working as expected
DRYER AMANA NED4655EW1 Adjusted striker on the door . Door is now closing as expected . . Unit tested good .
REFRIGERATOR KENMORE 596.776038 Replaced start device. Tested unit. Unit tested good.
DRYER MAYTAG MED3500FW1 Tension pulley was squeaking . Found the belt was about to tear . Replaced pulley . Belt and rollers with kit 4392067 .tested unit . Tested good ; used 1 4392067 (Repair kit) from stock
RANGE JENN AIR JDS1750FS0 Burner indicators are gone on the top of the unit . 3 and the 6 button are not responding as they should .Replaced console on unit . Tested unit . Tested good
WASHER MAYTAG MVWX655DW2 Unit stuck in cycle . Power cycled unit . Unit still in cycle . Reseated all connections to unit control . Checked for error codes . No error codes . Ran auto diagnostics and calibrated unit . Unit tested good and is working as expected .
DISHWASHER MAYTAG MDB8959SFZ4 Replaced tracks and adjusters on both sides of the unit . Tested unit in auto diagnostics . Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
DRYER WHIRLPOOL WGD6400SW0 "Replaced rollers with maintenance kit for squeaking and thumping. Ordering idler puller for worn pulley. ; ordrng 1 8547174V (pulley-idr), used 1 4392067 (REPAIR KIT) from stock"
WASHER WHIRLPOOL WTW5000DW0 Unit has no error codes . Ran calibration. Ran unit in auto diagnostics. Tested unit in regular cycle . Found unit has pre soak on . . Unit tested good. Gave tips for best wash cycles .
OVEN MAYTAG MER6772BAS The customer had the control rebuilt and installed himself. Found ribbons to control were not plugged in. Tested temp probes and they were good. Plugged in ribbons and the range tested good.
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 "Found filter housing is leaking. Replaced one bulb. Ordering other bulb. Ordering filter housing. ; ordrng 1 8009 (light bulb) and 1 W11346623 (FILTER HEAD), used 1 8009 (BULB-4OW) from stock"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced damper for noisy damper. The damper tested good.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found refrigerator vibrating. Lowered casters to raise unit and stop vibrations. The refrigerator tests good.