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for Spencerport, NY
Service was not that great/
Debra - Spencerport, NY
It has taken me a while to respond because I wanted my contractor to take a look at what I was being told which I did not believe for a minute. My dish soap was laying at the b ottom of the dishwasher once it was done washing and drying. Both the cube and the liquid. I was told it was not draining properly. There was no water on the bottom of the dishwasher and it had been the drain used by other dishwashers for over 30 years with out a problem. I mentioned that and was told the newer ones are more powerful. I called my contractor in to take a look. Drainage should not be a problem. It is old plumbing so he is going to update it. I have also found that when I run the dishwasher on the normal setting and not the Sensor setting I am not having a problem with the soap sitting on the bottom of the dishwasher. I believe the problem lies with the setting itself. I am at the point of not ever getting another Whirlpool appliance. the firstt Tech you sent me was very good found the problem and it was fixed although how I got a bad pump on a brand new dishwasher is beyond me but I do understand these things happen. I bought this in August and wasn't able to use it until October because of the pump. I had to place another call in November because of the soap sitting on the bottom. I am not a happy customer.
Response from Appliance Tec:
Hi! Thanks for the feedback. We really want to help you get your dishwasher in proper working order so should speak to clarify the diagnosis for you. A message has been left for you on voicemail. Please reach out to us when convenient. We are here to help!
Great & Quick Service
Ronald - Spencerport, NY
David called first thing in the morning and arrived within minutes of his phone call. He checked out both appliances, gave us his recommendation, and returned later the same day to fix the problem, after we called to check on warranty. We are very pleased with David as our repair tech.
Terrible service, so unprofessional
Sarah - Spencerport, NY
My technician called and said he was 10 minutes away. He then called back when he was in my driveway saying he wasn’t able to look at my washer without having my receipt. I took picture of model and serial number & sent it where they told me. He was in and out & moved the washer one inch & it still isn’t working properly. I am very very disappointed & need to make another appointment.
Response from Appliance Tec:
It seems that there may be a misunderstanding since you were not at the home at the time of service. The problem and solution was explained to whoever was at the home but it seems that information wasn't passed on to you. We will contact you to make sure everything is explained properly.
Tabitha - Spencerport, NY
He was very helpful and did an awesome and quick job!
Paul - Spencerport, NY
Elizabeth - Spencerport, NY
Jason, our service tech, was on time, courteous, and knew exactly how to fix my machine.
Fast and great service
Janet - Spencerport, NY
Dave is a knowledgeable technician. Seems to know what he is doing.
Joe - Spencerport, NY
Great service ! Nice guy !
Prompt attention. Professional. Got the job done
Robert - Spencerport, NY
Will use your company again
Gary - Spencerport, NY
Very prompt and effecient.
Janet - Spencerport, NY
A part was replaced in this new frig. I am hoping this will take care of the problem. Dave and John were great,,,,,,
Both John and Dave were great.
Janet - Spencerport, NY
Arleen - Spencerport, NY
Mark - Spencerport, NY
The tech was awesome. Very professional, early and fast
Thorough Job, Friendly Technician!
Brandon - Spencerport, NY
Shaiman was very to the point and informative. During the service call he did his homework with both the manufacturer and ApplianceTec's own resources (we learned my dryer was over 20 years old).
Lisa - Spencerport, NY
Great service on time and quick
He was on time very nice
Chris - Spencerport, NY
He did a great job repairing the knocking
Dena - Spencerport, NY
Betty - Spencerport, NY
David, I think you fixed it. It took 5 trips from Gary and loss of veggies and ice cream, but except for water droplets around the freezer door,it seems to be working.
Response from Appliance Tec:
We agree with your two star review. It is very unfortunate that it took so many trips for us to get your problem resolved and we apologize for not getting it taken care of sooner. We appreciate your patience and your honest review. Please know that this is not a normal circumstance for us and we hope that you will give us another chance to assist you in the future. Also, internal changes have been made to avoid lengthy repairs like this in the future.
Bella - Spencerport, NY
Great service but unfortunately I still don’t like this Whirlpool electric stove . Nothing he could do. Friendly service
DISHWASHER KITCHENAID KDFE104DSS0 "Sump that was revived was defective. Wash motor was not attached and I was unable to seal it back to the sump without risk of it leaking. Re ordering sump. Left water shut off to the dishwasher ; ordrng 1 WPW10605057 (Sump), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
RANGE KITCHENAID NA1368989 Customer is experiencing a grounding issue with the burners which is causing them to spark at random times during use. This is a very large cooktop that has been caulked to the counter and then panned in with cabinetry on the bottom. Unable to remove this unit for diagnosis or retrieve The model or serial number. Unable to give a proper diagnosis due to the installation customer agreed to have the unit uninstalled/ provide model serial before service can be done. They do not seek to reschedule at this time. Did not charge as I could not provide them with a diagnosis.
REFRIGERATOR MAYTAG MRT118FFFH01 "Unit is freezing items in the fresh food section. Found that the evaporator thermistor reads out of tolerance. Confirmed with Techline. Replaced freezer thermistor. When doing so found an incomplete frost pattern indicating a low charge. Quoted for evaporator. Customer denied the repair. Also found that the control that was replaced had the thermistor wires wired incorrectly per the service sheet. Re ordering the control as well to confirm this as Techline was unable to assist with something that technical. Quote is 651.60 for evaporator; ordrng 1 W11353815 (Control), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
WASHER WHIRLPOOL WFW94HEXW2 Found unit sitting in a puddle of water in the basement. Removed lid. Found the the inlet valve is leaking from its solenoid. Put unit into diagnostics. Found f1-e2 and f5-e2 errors. 120VAC momentarily to the MCU in diagnostics. Quoted for the inlet valve and MCU (628.35) customer is going to replace the unit due to cost. Shut the water supply off to the unit.
REFRIGERATOR MAYTAG MRT118FFFH01 Q1 n. Q2 n. Q3 n. Unit runs continuously and freezes refrigerator. Need control. Paid in full ; ordrng 1 W11353815 (CONTROL)
DRYER MAYTAG MGDC465HW0 Customer stated that unit was continually running after door was open. Discovered that door switch was sticking intermittently. Replaced door switch. Tested unit. Unit tested good
RANGE KITCHENAID KFGG500EBS2 Arrived at home to service unit. Door glass was cracked upon delivery of unit to home. Dealer took door with them. Door was not in home to for tech to replace glass. Contacting dealer and rescheduling ; schdld next appmnt for 12/16 WED !
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Customer informed me of cancelation at the door.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer was concerned with ice clumping at the bottom of the bin and how long the unit runs for. Checked freezer temp. The freezer was at 2.5 degrees at its warmest setting. Found ice build up under the ice bin. Reseated ice bin and adjusted door for a better seal. Customer to monitor.
WASHER WHIRLPOOL WTW4816FW2 Q1 no q2 no q3 noComplaint of no agitation. Following Stored errors?:F8E1 long fill. Tested hot and cold water valves and tested good. Inspected drain loop and found drain loop on ground draining into sump. Elevated drain to utility sink. Advised customer drain must be elevated or ! machine will shut off due to leak condition.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit is siphoning the water out of the tub while running because the drain is installed into a pipe behind the unit and then down through the floor. The drain hose needs toBe installed per the installation instructions in order to remedy this issue. Referred customer back to installers. Checked operation of the dishwasher and it is running as it should.Verbal signature
WASHER WHIRLPOOL WTW5100HC0 Found unit displaying f-9 error. F-5 error stored in control. When the customer was doing a load ofBedding the machine detected an out of balanceCondition generating these errors. Tested unit in diagnostics to verify operation. Unit tested ok. Suspension also tested fine. Customer to monitor
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit is not filling the ice bin. Found an E5 error in diagnostics. Checked the freezer evaporator compartment for airflow restrictions. Found that the air returns were iced over on both sides. Removed frost build up. The ice maker cycled and filled by itself when taken back out of diagnostics. Customer to monitor for ice ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
RANGE WHIRLPOOL WEE510S0FS Light bulb would not turn on. Found that socket was loose at its connection. Repaired connection on socket. Light turned on briefly before the Filament broke. Replaced light bulb. Unit tested good Verbal signature ; used 1 8009 (Bulb) from stock
RANGE WHIRLPOOL WFE550S0HZ1 Front left dual burner was only energizing the outer element when the customer was using it. This is not a normal option. Burner was operating properly at time of service. Suspecting an intermittent failure of the infinite switch. Ordering switch. Element to be replaced at the same time. ; ordrng 1 WPW10434452 (Switch)
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor short cycling and overheating. Need compressor and evap ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP)
DISHWASHER WHIRLPOOL WDF330PAHW2 Customer stated that unit will not dry. Upon inspection discovered error code 7-1 for no heat. Discovered that incoming water temp was too cool causing OWI sensor to shut off heater. Cleared code ran diagnostic cycle. Advised customer to run hot water at sink before filling unit to ensure hot water is entering machine. Filled rinse aid dispenser also. Customer to monitor and report back if issue persists
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was producing burning smell while running and top of machine was very warm to the touch. Customer has uninstalled machine and moved it into garage due to smell coming from machine. Checked for error codes. No codes were present. Called techline to document findings. Unit was able to get into diagnostic mode and tech was able to confirm component function. Cannot locate what was producing burning smell. Customer is not interested in having unit repaired. Documented all findings with techline and safety team. SR: 7729202395
DISHWASHER MAYTAG MDB7749SBQ2 Found unit over sudsing again. Provided customer with several soap samples to try to remedy issue. Cleared excess suds. ATEC warranty
WASHER MAYTAG MVWC565FW1 Replaced leaking gearcase. Calibrated and tested. Unit test ok. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE
DISHWASHER MAYTAG MDB8959SKZ0 Unit not draining. Found a piece from original impeller stuck in pump. Removed piece and tested.
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced pump and gasket. Ran unit and found no leaks.
WASHER WHIRLPOOL WTW4816FW2 Washer was not completing cycles to to a leak in the drain hose connection causing a long fill error. Repaired hose leak. Washer will need to be moved closer to the wash sink in order for it to drain properly. This will require adding an outlet closer to the unit. Recommending that the customer make these adjustments before using the appliance. Functions all testing good in diagnostics
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Replaced ice door guid for holding door open and warm air entering freezer causing ice to clump and frost to form.
FREEZER WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit developing frost on lh side of freezer and on damper cover. Found door jumped a tooth on rail assembly and not sealing. Removed frost and verified door is sealing. Concern about droning noise from compressor. Noise is Normal operation. Customer is to monitor If frost persists replace rails in freezer. If noise worsens compressor may need replacing
DISHWASHER MAYTAG MDB8959SKZ0 Q1 n. Q2 n. Q3 n. Unit not draining. Found chopper broken in pump. Need pump. ; ordrng 1 MDB8959SKZ0 (PUMP)
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Unit froze over again since last visit. Found ice frozen on bottom of ice bin, but not on top. Dispenser misaligned, allowing air to get into freezer and cause frost. Adjusted dispenser. Refund for icemaker. Subtract labor from part refund. ; ordrng 1 WP2180224 (guide-ice)"
DISHWASHER MAYTAG MDB8959SKW0 Replaced pump assembly and tested. Found no leaks. Unit functions properly.
DISHWASHER KITCHENAID KDFE104DSS2 Q1 n. Q2 n. Q3 n. Unit not filling or running pump. 108v to pump. 5v to valve. Found float switch not closing. Customer opted to replace float switch and have us replace pump. Replaced pump and ran unit with float bypassed. Unit functions properly. Discount due to not having part. One year warranty on repair ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
WASHER WHIRLPOOL WTW8040DW4 Tested in diagnostics and. No error codes. The washer agitated and spun as expected. Advised customer to watch for out of balance loads.
REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced fan with harness for inconsistent temps in fresh food section and freezer. Frost pattern is good. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
DISHWASHER MAYTAG MDB8979SEZ0 Replaced ui for start button not responding. The dishwasher tested good.
DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Repeat issue. Pump not running. Found harness disconnected from control. Reconnected and tested several times. If problem persists replace W10834759; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP&MOTOR
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door