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for Spencerport, NY
Arleen - Spencerport, NY
Mark - Spencerport, NY
The tech was awesome. Very professional, early and fast
Thorough Job, Friendly Technician!
Brandon - Spencerport, NY
Shaiman was very to the point and informative. During the service call he did his homework with both the manufacturer and ApplianceTec's own resources (we learned my dryer was over 20 years old).
Lisa - Spencerport, NY
Great service on time and quick
He was on time very nice
Chris - Spencerport, NY
He did a great job repairing the knocking
Dena - Spencerport, NY
Betty - Spencerport, NY
David, I think you fixed it. It took 5 trips from Gary and loss of veggies and ice cream, but except for water droplets around the freezer door,it seems to be working.
Response from Appliance Tec:
We agree with your two star review. It is very unfortunate that it took so many trips for us to get your problem resolved and we apologize for not getting it taken care of sooner. We appreciate your patience and your honest review. Please know that this is not a normal circumstance for us and we hope that you will give us another chance to assist you in the future. Also, internal changes have been made to avoid lengthy repairs like this in the future.
Bella - Spencerport, NY
Great service but unfortunately I still don’t like this Whirlpool electric stove . Nothing he could do. Friendly service
Very Professional and prompt service
Kim - Spencerport, NY
Very polite and professional. Explain the problem clearly.
Diane - Spencerport, NY
Fantastic as always!
Steve - Spencerport, NY
Gary is extremely professional and knowledgeable. He knows our appliances like the back of his hand. He is the only tech we will have in our home. You’re lucky to have him.
William - Spencerport, NY
Found and fixed the problem Quickly. Tech was professional and pleasant.
Teresa - Spencerport, NY
Gary was professional and polite.
Joe - Spencerport, NY
I was very pleased with the service I received for my repair. Timely and very professional
Prompt and informative
Patrick - Spencerport, NY
Under warranty repair. Cost not an issue.
Kathryn - Spencerport, NY
REFRIGERATOR KITCHENAID KRMF606ESS01 The top of the freezer door is warped causing air to leak behind it into the top of the freezer gasket will not seat properly in door ordering door and gasket; ordrng 1 W10407216 (gasket-fip) and 1 W10815699 (dor-fip ss)
WASHER MAYTAG MHW5500FW0 Replaced hinges due to door sagging. Door not shuts properly.
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced evaporator cover and defrosted coil due to frozen evap. Replaced control with updated version.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Fresh food evaporator showing signs of frosting in the fresh food section. Fresh food section at 37 freezer at 0 oldVersion of control is still in the unit. Ordering control and cover. SR7726034560S Code: S? 27311S Code covers Replacement Control, Replacement Evaporator Cover and 2X labor.; ordrng 1 W10815735 (cover-evap) and 1 W11332011 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF532SMBM01 Freezer door is not sealing due to the mullion caving in. Visibly warped. Pics attached. Documented with Techline for non repairableSR7726015573
WASHER MAYTAG MHW8200FW Replaced valve stator and a I due to unit not starting. Unit tested good in diagnostics. Secured drain hose with zip
WASHER MAYTAG MHW5500FW0 "Door is sagging. Unable to adjust. Ordering hinge and retainer. ; rqstng P&A on 1 W10839743 (bracket) and 1 WPW10208415 (door hinge), dspstn on spec-tagged invntry: 1 WPW10443885 LATCH"
MICROWAVE GE JVM3160RF2SS Replaced latch and switches. Unit still tripping breaker after powering on. All switches operational. Power relay is not changing position and is likely causing the issue quoted for control. Customer denied repair. ; saved tckt
DRYER WHIRLPOOL WED9470WW1 "Large thermal event caused significant damage to the wire harness, top panel, user interface, and control board. Smoke damage within the entire cabinet of unit, including the drum. Unit is unrepairable. Whirlpool safety team will be reaching out to customer for a resolution. Tech Line SR#: 7725941275Safety Team SR#: 7725941511"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced controls due to intermittent cooling.
MICROWAVE GE JVM3160RF2SS Breaking is opening when door is opened while cooking. Ordering switches and housing; ordrng 3 W10915404 (cables)s and 1 WB06X10610 (latch board47.56)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found unit with UI kit but nothing else operating. Cycling power did not change anything. Reconnected all connectors and plugged unit back in. Unit began cooking. Ran through all loads in diagnostics to try to recreate failure. Was unsuccessful. Ordering controls and valve coil ; rqstng P&A on 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11036448 (solenoid)
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Loud grinding noise coming from the damper when it is opening. Replaced damper. Repair successful.
WASHER ROPER RTW4640YQ1 Customer states unit agitates intermittently; either agitate and no spin or spin but not agitate. F7E5 error code stored. Replaced agitator. Repair successful. ; used 1 WPW10006355 (ACTUATOR) from stock
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Replaced fresh food evaporator fan motor for motor getting power but not running, causing evaporator to frost over. The refrigerator tests good. ; used 1 W10633627 (MOTOR-EVAPORATOR) from stock"
REFRIGERATOR KITCHENAID KRFF707ESS01 Found Ff section evaporator frosted over. Removed frost and caulked frame. Hanged defrost setting to defrost every day.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced pantry control for unit not powering on. The compressor started and all fans are working. The dispenser is also working. The refrigerator tests good.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Sr# 7725528385 replaced led control and had same result. Call d tech line and found pantry control board is causing issue. Ordering control and harness. ; ordrng 1 W11170612 (HARNESS) and 1 WPW10503833 (cntrl-elec)
DISHWASHER WHIRLPOOL KUDS30IXBL0 S23010I replaced both the top rack adjusters due to falling rack. The dishwasher tested good
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found led control board was interrupting power to compressor. Removed connections from led control and unit is cooling. Ordering led control; rqstng P&A on 1 W10830288 (cntrl-elec)
DRYER AMANA LE8217W2 "No continuity between the thermal fuse caused unit to not heat. Frayed wires were also found in the unit. Thermal fuse should be replaced along with new wires as a safety precaution. Customer declined further repair. ; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER 1 WP40111201 BELT , and 1 WP40113801 FUSE-THERMAL"
THERMOSTAT NEST n/a Installed Nest thermostat and helped customer set it up.
DRYER ROPER RGD4516FW0 Retainer clip for the roller broke off causing a loud noise. Installed new clip; unit testing good.
DRYER MAYTAG MED6000XW0 Quoted 481 for open motor winding customer is going to replace.
DRYER MAYTAG MED5630HW0 Customer concerned with a squeaking noise. Installed repair kit and leveled unit. Customer is satisfied; unit testing good.; used 1 4392067 (REPAIR KIT) from stock
DISHWASHER KITCHENAID KUDK03ITBL1 Unit was leaking due to an oversuds condition. Recomending changing detergent brands. Cleared suds with vegetable oil.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Evaporator was frozen over. Checked thermistor ohm -66 k on arrival. Removed evap cover to check connections. Plugged back in and it read normal. Control reading thermistor in diagnostics. Called techline and. They wants thermistor changed for the third time along with a user interface. Ordering thermistor and user interface.; ordrng 1 W11214887 (CONTROL) and 1 WPW10384183 (thermistor)
DRYER ROPER RGD4516FW0 Customer concerned of a knocking sound. Unable to recreate but had video evidence. Shards or rubber were inside unit and rubber skid marks on drum. Installed maintenance kit. Customer monitor.; used 1 4392065 (REPAIR KIT) from stock
WASHER WHIRLPOOL WTW8200YW0 Ran auto test. Washer didn't drain well. Ordering drain pump.; ordrng 1 WPW10409079 (pump-water)
RANGE AMANA AGR6603SFW1 "Customer reported front two burners were not igniting consistently. Adjusted flame, reducing gas flow."
FREEZER WHIRLPOOL WRF535SWHB00 Door was replaced but did not close the gap. The mullion is concave and will not accept the gasket. Called tech line pics attached need to be emailed to firstname.lastname@example.org with sr7725156032 as subject.
WASHER GE GTW460ASJWW Found the extra options were on deep rinse that may have been causing extra time during wash. Filled and agitated. The washer tests good. No serial tag on washer. No charge.
DRYER WHIRLPOOL WGD5000DW3 Timer keeps moving past “off” to wrinkle shield. Unit shuts off but the customer is concerned that the timer continues past wrinkle shield. Tech line is concluding it as normal operation. SR: 7725105699
DRYER MAYTAG MGDC465HW0 customer concerned about a scraping noise. replace idler and belt. customer is satisfied.; used 1 4392065 (REPAIR KIT) from stock