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for Spencerport, NY
Elizabeth - Spencerport, NY
Jason, our service tech, was on time, courteous, and knew exactly how to fix my machine.
Fast and great service
Janet - Spencerport, NY
Dave is a knowledgeable technician. Seems to know what he is doing.
Joe - Spencerport, NY
Great service ! Nice guy !
Prompt attention. Professional. Got the job done
Robert - Spencerport, NY
Will use your company again
Gary - Spencerport, NY
Very prompt and effecient.
Janet - Spencerport, NY
A part was replaced in this new frig. I am hoping this will take care of the problem. Dave and John were great,,,,,,
Both John and Dave were great.
Janet - Spencerport, NY
Arleen - Spencerport, NY
Mark - Spencerport, NY
The tech was awesome. Very professional, early and fast
Thorough Job, Friendly Technician!
Brandon - Spencerport, NY
Shaiman was very to the point and informative. During the service call he did his homework with both the manufacturer and ApplianceTec's own resources (we learned my dryer was over 20 years old).
Lisa - Spencerport, NY
Great service on time and quick
He was on time very nice
Chris - Spencerport, NY
He did a great job repairing the knocking
Dena - Spencerport, NY
Betty - Spencerport, NY
David, I think you fixed it. It took 5 trips from Gary and loss of veggies and ice cream, but except for water droplets around the freezer door,it seems to be working.
Response from Appliance Tec:
We agree with your two star review. It is very unfortunate that it took so many trips for us to get your problem resolved and we apologize for not getting it taken care of sooner. We appreciate your patience and your honest review. Please know that this is not a normal circumstance for us and we hope that you will give us another chance to assist you in the future. Also, internal changes have been made to avoid lengthy repairs like this in the future.
Bella - Spencerport, NY
Great service but unfortunately I still don’t like this Whirlpool electric stove . Nothing he could do. Friendly service
Very Professional and prompt service
Kim - Spencerport, NY
Very polite and professional. Explain the problem clearly.
Diane - Spencerport, NY
Fantastic as always!
Steve - Spencerport, NY
Gary is extremely professional and knowledgeable. He knows our appliances like the back of his hand. He is the only tech we will have in our home. You’re lucky to have him.
William - Spencerport, NY
Found and fixed the problem Quickly. Tech was professional and pleasant.
Teresa - Spencerport, NY
Gary was professional and polite.
DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Repeat issue. Pump not running. Found harness disconnected from control. Reconnected and tested several times. If problem persists replace W10834759; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP&MOTOR
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door
DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 n. Q2 n. Q3 n. Unit not washing. 120v to pump and water leaking from vent. Need pump and vent gasket. ; rqstng P&A on 1 W11085683 (pump&motor) and 1 WP8269259 (gasket)
REFRIGERATOR KITCHENAID KRFF507HBS00 Ordering led for led out on ice box. Ordering fan for inconsistent temps in fresh food section. The unit was set to 34 in fresh food section and the food items were 38. The freezer tested good. Ice was In The bin. Ordering evap fan for odd sounding fan when it starts up. ; ordrng 1 W11224591 (FAN) and 1 W11462342 (LED MODULE)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing dishes. Power to wash motor and motor not running. W11087376; ordrng 1 W11087376 (pump&motor)
DISHWASHER KITCHENAID KDFE104HBL0 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. 106v to wash motor. Need pump. Repeat issue ; ordrng 1 W11085683 (pump&motor)
DISHWASHER MAYTAG MDB8979SEZ0 Q1 no Q2 no Q3 no Complaint of start button not working. No stored errors.Ran diagnostics cycle and completed without issue. Start button does not work. Could not cancel diagnostics cycle or start a standard wash cycle. Needs new console. ; ordrng 1 W10708707 (Console)
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Q1 n. Q2 n q3 n. Water leaking from freezer. Door won't self close. Found evap cover installed incorrect and allowing defrost pan to leak into fresh food air return. Corrected cover and verified drain is cleared. Door bushing not installed in proper place. Installed bushing on bottom hinge and adjusted rollers. Door closes properly.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 n q2 n. Q3 n. Intermittent operation. Found loose connector on control from user interface. Reconnected and verified operation.
DRYER MAYTAG MED6000XW1 Q1 n. Q2 n. Q3 n. Unit squeaking due to worn rollers. Need rollers and idler pulley. 106.75; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s
DISHWASHER MAYTAG MDB8959SKW0 Q1 n. Q2 n. Q3 n. Unit leaking underneath where hose connects pump to sump assembly. Drain pump functioned once and no longer will turn on. Need pump assembly. W11197948 shows no availability. Techline said to contact parts distributors for eta. SR 7728576986; ordrng 1 W11197948 (PUMP)
WASHER WHIRLPOOL WFW72HEDW0 Unit giving F9e1. Rattling noise during draining. Replaced pump and ran diagnostics cycle successfully. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
WASHER WHIRLPOOL XXXXXXXX Customer purchased new washer
WASHER WHIRLPOOL MVWX655DW0 Replaced washplate and calibrated successfully.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Q1 n. Q2 n q3 n. Unit not cooling due to frozen fresh food evap. Tested sensors and fans in diagnostics. Tested thermistor:1180k ohms at 30 degrees. Spec is 7964 at 36Called tech line SR 7728434935W11092686 eTest 7 02Replaced thermistor on fresh food evaporator. Put defrost mode to timed. One year warranty on thermistor S16360 for labor ; used 1 W11033168 (HARNESS) from stock
WASHER WHIRLPOOL MVWX655DW0 "Q1 n. Q2 n. Q3 n. Agitator spins freely. Replaced hub and found splines start to wear on wash plate. Need wash plate. Not charging for hub due to misdiagnosis. Paid in full ; ordrng 1 W10902814 (washplate), used 1 W10528947 (HUB) from stock"
WASHER MAYTAG MVWB980BG0 Q1 n. Q2 n q3 n. Unit gives ul error and leaks. Bearing and seal have failed. Need bearing kit; ordrng 1 W10435302 (bearing)
RANGE KITCHENAID KSDG950ESS1 Q1 n. Q2 n. Q3 n. F2e1 shorted key. Need control and will install console on return. 104.65 labor plus sc. parts under warranty through kitchen aid. ; ordrng 1 W11100513 (cntrl-elec)
REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced evaporator due to a low side leak unit began cooling after installation customer to monitor.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 no Replace compressor that would not run. Unit began cooling after install. Customer to monitorVerbal signature
WASHER WHIRLPOOL MVWB766FW1 The washer lid will not close evenly and needs to. E pressed down on the right hand side to engage the lid lock. Ordering lid. ; ordrng 1 W11259006 (Lid)
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 noFound unit at room temperature. Was unable to get the compressor to start. Used a test start device to attempt to start compressor. Compressor is locked up and will need to be replaced. Ordering compressorVerbal signature ; ordrng 1 W10507884 (Compressor)
DISHWASHER KITCHENAID KDFE304DBL0 Found leak in drain hose extension ordering 12 ft hose to eliminate damaged hose ; ordrng 1 3385556 (Hose)
DISHWASHER MAYTAG MDB8959SFZ4 Q1 no q2 no q3 ReplacedBroken upper rails under S22916 pointer unit tested good Verbal signature ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Q1 no q2 no q3 no Freezer door had been held open for a period of time causing frost on product. Verified door self closure was working properly. Adjusted rails and calibrated measured fill for the customer Verbal signature is
WASHER MAYTAG MVWB835DW4 Customer had an unbalanced load that wouldn’t finish. Ran diagnostics to clear cycle and errors. Re calibrated and started a load of wash to test. Unit checks ok.
DISHWASHER WHIRLPOOL KUDC03IVBL4 Keypad is shorted ordering keypad F12 labor rate ; ordrng 1 WPW10250007 (panel-cntl)
DRYER WHIRLPOOL WGD6620HW1 Sr#7728068150Customer states that sometimes the dryer does not ignite or turns off flame early and gas smell occurs in room and outside from the vent. During testing the flame turned off early for me but no gas smell. Called tech line Ordering dGas burner assemblY and flame sensor. ; ordrng 1 W11309727 (BURNER ASSEMBLY) and 1 WP338906 (sensor)
DRYER WHIRLPOOL WED4815EW0 q1 no q2 no q3 no Checked dryer for abnormal noises and drum alignment. Unit checks okay drum sits as it should. Inspected rollers and idler. Checked venting with airflow tester. Vent checks good Verbal signature
DRYER WHIRLPOOL WED4815EW0 "Installed repair kit due to worn rollers. UntilBegins toStart when timer is turned before start switch is pushed. Found contacts welded together. Ordering start switch and timer. Lint screen in torn ; ordrng 1 279838 (element,heater) and 1 WPW10117655 (relay-pts) and 1 WPW10185982 (see film card) and 1 WPW10717210 (screen), used 1 4392065 (REPAIR KIT) from stock"
WASHER MAYTAG MVWX655DW0 Wash plate is stripped and is loose on the transmission spline. Ordering wash plate ; ordrng 1 W10902814 (washplate)
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase and cam due to noise. Changed loose agitator. Unit tested good; used 1 W10721967 (CAM) from stock
REFRIGERATOR MAYTAG MFI2569VEB3 S38253Unit was leaking due to a clogged drain tube. Removed ice and installed drain tube kit ; used 1 W10619951 (TUBE-DRAIN) from stock
WASHER AMANA NTW4705EW0 Customer unable to start machine. Cleared cycle and ran diagnostics. Unit tested good