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for Spencerport, NY
Lisa - Spencerport, NY
Great service on time and quick
He was on time very nice
Chris - Spencerport, NY
He did a great job repairing the knocking
Dena - Spencerport, NY
Betty - Spencerport, NY
David, I think you fixed it. It took 5 trips from Gary and loss of veggies and ice cream, but except for water droplets around the freezer door,it seems to be working.
Response from Appliance Tec:
We agree with your two star review. It is very unfortunate that it took so many trips for us to get your problem resolved and we apologize for not getting it taken care of sooner. We appreciate your patience and your honest review. Please know that this is not a normal circumstance for us and we hope that you will give us another chance to assist you in the future. Also, internal changes have been made to avoid lengthy repairs like this in the future.
Bella - Spencerport, NY
Great service but unfortunately I still don’t like this Whirlpool electric stove . Nothing he could do. Friendly service
Very Professional and prompt service
Kim - Spencerport, NY
Very polite and professional. Explain the problem clearly.
Diane - Spencerport, NY
Fantastic as always!
Steve - Spencerport, NY
Gary is extremely professional and knowledgeable. He knows our appliances like the back of his hand. He is the only tech we will have in our home. You’re lucky to have him.
William - Spencerport, NY
Found and fixed the problem Quickly. Tech was professional and pleasant.
Teresa - Spencerport, NY
Gary was professional and polite.
Joe - Spencerport, NY
I was very pleased with the service I received for my repair. Timely and very professional
Prompt and informative
Patrick - Spencerport, NY
Under warranty repair. Cost not an issue.
Kathryn - Spencerport, NY
DRYER AMANA LE8217W2 "No continuity between the thermal fuse caused unit to not heat. Frayed wires were also found in the unit. Thermal fuse should be replaced along with new wires as a safety precaution. Customer declined further repair. ; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER 1 WP40111201 BELT , and 1 WP40113801 FUSE-THERMAL"
THERMOSTAT NEST n/a Installed Nest thermostat and helped customer set it up.
DRYER ROPER RGD4516FW0 Retainer clip for the roller broke off causing a loud noise. Installed new clip; unit testing good.
DRYER MAYTAG MED6000XW0 Quoted 481 for open motor winding customer is going to replace.
DRYER MAYTAG MED5630HW0 Customer concerned with a squeaking noise. Installed repair kit and leveled unit. Customer is satisfied; unit testing good.; used 1 4392067 (REPAIR KIT) from stock
DISHWASHER KITCHENAID KUDK03ITBL1 Unit was leaking due to an oversuds condition. Recomending changing detergent brands. Cleared suds with vegetable oil.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Evaporator was frozen over. Checked thermistor ohm -66 k on arrival. Removed evap cover to check connections. Plugged back in and it read normal. Control reading thermistor in diagnostics. Called techline and. They wants thermistor changed for the third time along with a user interface. Ordering thermistor and user interface.; ordrng 1 W11214887 (CONTROL) and 1 WPW10384183 (thermistor)
DRYER ROPER RGD4516FW0 Customer concerned of a knocking sound. Unable to recreate but had video evidence. Shards or rubber were inside unit and rubber skid marks on drum. Installed maintenance kit. Customer monitor.; used 1 4392065 (REPAIR KIT) from stock
WASHER WHIRLPOOL WTW8200YW0 Ran auto test. Washer didn't drain well. Ordering drain pump.; ordrng 1 WPW10409079 (pump-water)
RANGE AMANA AGR6603SFW1 "Customer reported front two burners were not igniting consistently. Adjusted flame, reducing gas flow."
FREEZER WHIRLPOOL WRF535SWHB00 Door was replaced but did not close the gap. The mullion is concave and will not accept the gasket. Called tech line pics attached need to be emailed to firstname.lastname@example.org with sr7725156032 as subject.
WASHER GE GTW460ASJWW Found the extra options were on deep rinse that may have been causing extra time during wash. Filled and agitated. The washer tests good. No serial tag on washer. No charge.
DRYER WHIRLPOOL WGD5000DW3 Timer keeps moving past “off” to wrinkle shield. Unit shuts off but the customer is concerned that the timer continues past wrinkle shield. Tech line is concluding it as normal operation. SR: 7725105699
DRYER MAYTAG MGDC465HW0 customer concerned about a scraping noise. replace idler and belt. customer is satisfied.; used 1 4392065 (REPAIR KIT) from stock
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Thermistor tests 66k ohms when UI in diagnostics reads open. Hard wired thermistor . Sensor reading 20k in ice. Verified with tech line. Tightened all thermistor harness connections back to the control. Customer to monitor. sr7724916980
RANGE AMANA AGR6603SFB2 Broil ignitor is not getting a spark. Checked harness and connections. Harness to the broil ignitor harness was not connected to the broil ignitor. Re connected and tested.
WASHER MAYTAG MVWC400XW4 Unit is loud due to a worn gearcase . Quoted for W11035747 gearcase. Customer is going to replace. .
DRYER WHIRLPOOL WGD5000DW3 "Timer would continue progressing even after the machine is off. Replaced timer, customer monitor."
REFRIGERATOR KITCHENAID KRMF606ESS01 Freeze bin was not clipped in properly casing the door not to shut. Adjusted freezer bin and aligned rails. Seal is making good contact. Customer to monitor.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unit was not defrosting. Defrost sensor testing open in diagnostics. Sensor homes out correctly and passed diagnostics when plugged back in. Defrosted coil and documented with tech line sr7724916980
OVEN KITCHENAID KODE500ESS02 Found keypad installed incorrectly allowing vent to enter UI. Compartment. Put foil tape over vent seams and installed new UI. Customer to monitor.
REFRIGERATOR MAYTAG MRT711SMFZ00 Replaced evaporator and drier due to a low charge. Unit began cooling after insrall
OVEN WHIRLPOOL MER6600FW2 Checked unit for long cook times. 244vac to terminal block. Oven and cooktop heating as expected.
WASHER MAYTAG MHW7000XW Replaced motor control due to u it not spinning. Unit tested good.
WASHER WHIRLPOOL MHW8630HW0 "Dispenser tray was not sitting right in machine. Replaced dispenser tray; however, the faceplate is still not sitting right. Faceplate should be replaced. Shipping faceplate to customer.; ordrng 1 W11167041SHIPDIRECT (SHIP DIRECT)"
REFRIGERATOR MAYTAG MRT711SMFZ00 Unit is freezing items in the fresh food section and not maintaining in the freezer. Unit only has a partial frost pattern. Ordering evaporator and drier. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced open thermistor in the freezer section causing no defrost.
WASHER AMANA NTW4516FW3 Unit was drained improperly causing water to empty out during wash which in turn caused a long fill no fill error code. Pictures attached of drain. Advised customer to have drain repaired to proper installation instructions.
RANGE KITCHENAID KGRS505XSS01 Replaced door gasket that wasn't sealing the lower oven and causing erratic temperatures. Tests okay.
FREEZER WHIRLPOOL WRF535SWHB00 "Top of freezer door is warped and causing frost buildup in the freezer, ordering freezer door.; ordrng 1 W10864992 (dor-fip)"
WASHER MAYTAG MAV3955EWW "Unit needs a transmission, belt , break and rotor assembly. Break and rotor assembly are no longer available. Advised customer that this is a unit that I cannot repair and the extended warranty company will be in contact with them.21002010 break rotor and lining assy NO LONGER AVAILABLE."
REFRIGERATOR MAYTAG MRT711SMFZ00 "Customer had foods freezing in the fridge, daughter changed setting and no foods in fridge were fine but her freezer wasn't cold enough, adjusted freezer control to "colder" and advised the customer to wait 24 hours."
OVEN WHIRLPOOL MER6600FZ1 Replaced control that would not like the oven light when either the door was open or the light switch was turned on.
DISHWASHER KITCHENAID KDFE104HBL0 Replace control board that was not sending power to element.