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for Shortsville, NY
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Tammy - Shortsville, NY
DISHWASHER WHIRLPOOL WDT720PADM1 Found F7E1 heat circuit error. Ran diagnostics and heater worked. Found motor is stalling and customer states the soap is not being dissolved. Quoted 480.00 for repair. Customer denied repair. Called office and got part covered under loyalty retention program. ; ordrng 1 WPW10671941 (pump&motor)
WASHER WHIRLPOOL WTW5000DW0 Drain was stuck on and washer would not run. Customer is using powder all natural soap. Found a lot of soap residue. Filled washer and drained until it reset. Customer is going to clean with afresh.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit was not filling with water. Checked for codes No codes present Ran test cycle Unit would not fill with water. Inspected valve Discovered connector for valve was unplugged from valve Valve was not receiving powerReseated plug Ran test cycle Unit tested good
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing lower rack wheels due to original wheels seizing causing rack not to slide smoothly.Replaced wheels Rack tested good Replaced upper adjusters due to wheels on adjusters seizing causing rack not to slide smoothly.Replaced adjustersRack tested good
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was leaving residue on glasses and racks were not sliding smoothly.Upon inspection discovered rack wheels were seized causing unit not to glide in track properly.Lower rack wheels were also seized Ordering upper and lower wheels Also recommending to customer to use different type of soap due to hard water in area; ordrng 4 W10195416V (dish rack wheel)s and 2 W10350375 (adjuster)s