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Local Reviews
for Rochester, NY

Appliance Tec Rated 4.8 out of 5 stars based on 403 customer reviews

Map of Rochester, NY

Evan E is Class Act




Review of Appliance Tec

Every service tech should be like Evan. Smart, courteous, prepared and efficient.


Map of Rochester, NY

Wonderful service and found a convenient time to come and repair my dishwasher.




Review of Appliance Tec

I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.


Map of Rochester, NY

Great service




Review of Appliance Tec

Shaun an was great. Quick and efficient


Map of Rochester, NY

Wonderful customer service




Review of Appliance Tec

He was pleasant, capable and easy to relate to.


Map of Rochester, NY

Great




Review of Appliance Tec

I was pleased with the work that they showed


Map of Rochester, NY

They did a good job




Review of Appliance Tec


Map of Rochester, NY

Great service on 10 year old dryer




Review of Appliance Tec

Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.


Map of Rochester, NY

Feel i was duped.




Review of Appliance Tec

Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.


Response from Appliance Tec:

Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.


Map of Rochester, NY

Great service




Review of Appliance Tec

Without even looking at the washer they brought a part but unfortunately it wasn’t the fix. They came back with the correct part quickly and install was just as fast. No complaint. Tech was professional and courteous and he knew his job. Thanks


Map of Rochester, NY

Great service




Review of Appliance Tec

Evan was very helpful, informative and got the job done.


Great job




Review of Appliance Tec

Very good customer service


Rob




Review of Appliance Tec


Nice tech




Review of Appliance Tec

The tech guy was very nice,professional, and knowledgeable.


Great service




Review of Appliance Tec

Very fast and neat


Great service and especially because they had to wait for me!




Review of Appliance Tec

Great service!


Quick accessibility , honest about costs and options




Review of Appliance Tec

Dave figured things out quickly . We were back to normal fast


Did nice job fixing my problem




Review of Appliance Tec

Although it took multiple trips for him to get a replacement part that actually worked (not Evans fault), Evan did a nice job diagnosing and fixing a difficult problem with my Washer.


Michelle




Review of Appliance Tec


Great Service




Review of Appliance Tec

Evan was very professional and pleasant to work with.


Very personable




Review of Appliance Tec

Very knowledgeable ordered what was needed to get the job done. Called before arrival to confirm tried to accommodate our time needs


Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Replaced stripped feet on front of refigerator for stripped feet.

Near Ryan's Run, Rochester, NY 14624
Steve M.

Steve M.

DRYER MAYTAG LSE7800ACW Replaced other bearing and the dryer is working as expected.

Near S Clinton Ave, Rochester, NY 14618
David L.

David L.

RANGE WHIRLPOOL WFE505W0HW1 Sr7727198076 to document front. Burner issue replaced switch per customer request. Burner does cycle when set to low. Temperature is not very hot until setting 2 this is normal operation. Verified with Techline

Near Baycliff Dr, Rochester, NY 14609
David L.

David L.

OVEN KITCHENAID KSGG700EBS1 One of the knobs would not completely seat due to the retaining clip from the oldKnob still sitting on the shaft. Removed clip and installed knob

Near Meigs St, Rochester, NY 14620
David L.

David L.

DISHWASHER KENMORE 665.1582169 Plastic lid on top rack was preventing door closure. Unit was fine otherwise

Near Breckenridge Dr, Rochester, NY 14626
Steve M.

Steve M.

DISHWASHER GE GDF620HGJ4BB Replaced ui control and found ui not responding. Part was defective. Put original control back in unit and it worked. Ordering another control. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Near Meadow Dr, Rochester, NY 14618
Evan E.

Evan E.

RANGE FRIGIDAIRE PLCF489CCA Customer is stating that unit is no longer heating oven cavity. Upon inspection checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked voltage at element. L1 on control is failing to send power to bake element. Unit is only showing 120v. Control will need to be replaced. Unfortunately control is no longer from distributor. Collecting service call fee

Near Clark Rd, Rochester, NY 14625
Evan E.

Evan E.

WASHER MAYTAG MHW4200BW1 Customer stated that unit would not complete cycle. Upon arrival checked for codes. Unit displaying F5e2 for door lock error. Ran unit in diagnostic. At the end of diagnostic cycle unit would continually run drain pump. Discovered that air trap was clogged causing issue. Cleared trap and ran normal cycle. Watched unit throughout cycle. Unit completed cycle as it should Unit tested good

Near Curtis St, Rochester, NY 14606
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Unit is not cooling due to the inverter not starting the compressor. 120VAC to inverter. Ordering inverter. ; rqstng P&A on 1 241577508 (INVERTER)

Near Augustine St, Rochester, NY 14613
Evan E.

Evan E.

DRYER MAYTAG MEDX655DW1 Customer stating that unit will not stop running once door is open. Discovered that contacts inside switch are failing. Replaced door switch and tested unit. Unit tested good

Near Wilshire Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit will not respond to commands on keypad. Attempted they unit into diagnostic. Unit would not respond. Cycled power at breaker. Keypad is now functioning Checked for error codes. No codes present. Ran user interface test all keys responded as they should. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once cycling power to unit. Unit tested good

Near Renouf Dr, Rochester, NY 14624
Dave F.

Dave F.

OVEN JENN AIR JJW3830DS00 F2E1 stuck key error .. ordering console W11232121 and control W10821712 ; schdld next appmnt for 2/20 THU !

Near S Winton Rd, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS3 Customer stAting that unit is not cleaning correctly. Upon arrival discovered that lower spray arm was detached from sump. Reattached spray arm and ran test cycle. No codes were present. Once attaching spray arm could not replicate issue. Unit tested good

Near Culver Rd, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Right hand roller leg is stripped and will not adjust . Ordering rollers WPW10515762 . WPW10515763. Refrigerator leaking In the back . Customer is going to have plumber come and check the line . ; ordrng 1 WPW10515762 (Right hand roller) and 1 WPW10515763 (Left hand roller)

Near Ryan's Run, Rochester, NY 14624
Steve M.

Steve M.

DRYER MAYTAG LSE7800ACW Rescheduled for Tuesday ; O-emld tckt

Near S Clinton Ave, Rochester, NY 14618
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HB2 Unit displaying spd1 when fan speed changes. This is normal operation. Checked interlocks for cooling fan running by itself. Found case of unit slightly warped causing poor switch contact by cam. Adjusted cabinet for better contact. Customer to monitor; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Kohlman St, Rochester, NY 14621
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 Washer has no error codes . Drain hose is good . Drain pump not turning on . Reseated connection to drain pump at control. Unit tested good . Customer concerned about water inside the tub . Told them it is normal as long as you don’t see water in the basket . Calibrated unit . Tested in auto diagnostics. Unit tested good .

Near Spruce Ave, Rochester, NY 14611
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW0 "Replaced gearcase . Wash plate and hub . Ran calibration and auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10902814 WASHPLATE , and 1 W11035751 GEARCASE"

Near St Patrick Dr, Rochester, NY 14623
Dave F.

Dave F.

FREEZER WHIRLPOOL WRS586FLDM01 "Replaced user interface. Tested unit , tested good ."

Near Cattaragus Dr, Rochester, NY 14623
Dave F.

Dave F.

OVEN ELECTROLUX EW27EW55GB3 Oven not going to self clean. Found the switch that detects the racks is not working and will not allow it to move on to self clean . Quoted customer for job . Customer does not want to move forward .

Near Burrows Hills Dr, Rochester, NY 14625
Dave F.

Dave F.

MICROWAVE MAYTAG MMV1174FZ3 found the high voltage side of the unit is shorting out when there is water being boiled on the right side of the unit .checked venting and made sure that the fan was working . Looking for scorching did not find any marks . called techline 77271405673 explained there is not guard for that and the customer should be boiling on the left side due to the element being far away from the center of the microwave to catch the moisture and will not prevent the moisture from rolling up the control. Tested unit . Tested good .

Near Penfield Crescent, Rochester, NY 14625
Steve M.

Steve M.

WASHER MAYTAG MVWB835DC3 Found sink next to washer that it drains into was full of water. There was also an extension on the drain hose. Removed extension. Customer is going to fix plumbing. The full sink of water may have been causing the washer to not drain. After plumbing is fixed the customer is going to monitor the washer.

Near Wilelen Rd, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that dispenser will not open. Checked for error codes no codes present. Discovered that dispenser door would not glide on rack properly. Replaced dispenser and ran test cycle. Unit opened door as it should. Unit tested good ; used 1 W10861000 (DISPENSER) from stock

Near N Country Club Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR MAYTAG JFC2087HRP Replaced start device and water valve for leaking and not always starting. The refrigerator tests good. Replaced water line due to broken water line.

Near Alliance Ave, Rochester, NY 14620
Steve M.

Steve M.

DRYER MAYTAG MEDX655DW1 Replaced timer for timer not advancing on ant cycle. The dryer tested good.

Near Colonnade Dr, Rochester, NY 14623
Steve M.

Steve M.

DISHWASHER GE GDF620HGJ4BB Found ui unresponsive Unplugged at control and plugged in. It started up. Ordering ui control. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Near Meadow Dr, Rochester, NY 14618
David L.

David L.

DRYER WHIRLPOOL WGD6620HW0 Replaced control and UI per Techline. Customer had just ran a load of clothes that finished properly before we arrived Customer to Monitor.

Near Currier Ln, Rochester, NY 14624
David L.

David L.

RANGE WHIRLPOOL WFE505W0HW1 Right front burner is not operating on low re ordering switch. Switch that is on there is operating like the rear melt setting switches. ; ordrng 1 WP3149400 (switch-inf) and 1 WPW10434452 (switch-inf)

Near Baycliff Dr, Rochester, NY 14609
David L.

David L.

DRYER MAYTAG MGDX700XW1 "Sr7727144657 documented safety concern with Techline and whirlpool safety team. Inspected harness and connections. Drum baffle melted again MOTUTOTWP1 Parts #Ordering g cut offs and melted pieces, replacing control per Techline for the heat relay sticking ; ordrng 1 W11226088 (lens) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WPW10113136 (baffle-drm) and 1 WPW10214009 (cntrl-elec)"

Near Meadowbriar Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open water valve. Jumped thermostat on module and confirmed fill. Customer to monitor for ice

Near Elm St, Rochester, NY 14604
David L.

David L.

REFRIGERATOR GE GSH22JFXMBB Replaced ice maker due to intermittent ice. Customer to monitor

Near S Clinton Ave, Rochester, NY 14620
David L.

David L.

WASHER MAYTAG MHW8200FW Unit not completing cycles and displaying f1e2 acu failure. Tested in diagnostics unit throwing the code before spin in diagnostics. Ordering control and expansion. ; rqstng P&A on 1 W10864049 (cntrl-elec) and 1 W11201292 (cntrl-elec)

Near Conrad Dr, Rochester, NY 14616
Evan E.

Evan E.

WASHER AMANA LW3502W2 Replacing belt due to old belt snapping causing basket no to spin. Replaced basket and ran test cycle. Unit now spinning as it should. Could hear small squealing noise coming from gear case while running unit. Made customer aware of noise. Unit tested good otherwise. ; dspstn on spec-tagged invntry: 1 WP28808 BELT

Near Fair Oaks Ave, Rochester, NY 14618
David L.

David L.

REFRIGERATOR MAYTAG MFT2574DEE01 Rechecked defrost bi metal in diagnostics to verify that it was closed and it was. Replaced control and UI due to unit not defrosting/not cooling. Customer to monitor

Near Rusty Ln, Rochester, NY 14626