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Local Reviews
for Rochester, NY
Powered by Fluid LOCALExcellent service, much appreciated.
Frank - Rochester, NY
However, not sure the fix is adequate. One cycle worked fine. Another cycle didn't. In this failed cycle there was water in the machine but at a very low level. When using cancel cycle after the failed cycle, there seemed to be plenty of water draining out. All of the actions during the call seemed excellent. I will call if future cycles aren"t working.
Fantastic and Thorough
Kevin - Rochester, NY
Fixed every part of our washing machine. It’s almost like having a brand new washer.
Ray
Ray - Rochester, NY
Great service
Kurt - Rochester, NY
Great service
Alexa - Rochester, NY
Our tech was so knowledgeable and kind he was great!
Very good service
Deb - Rochester, NY
Evan repaired the leak. We are very satisfied with the result.
Great, friendly service
Dawn - Rochester, NY
Great service
Tina - Rochester, NY
James was professional and efficient.
Review
Robert - Rochester, NY
Tech didn't have to do much. Straightforward diagnosis. He did go over options in a professional manner. Also helpful in what brands are best to look at in the new machine we will be buying. All in all tech was very professional and on time.
Dryer repair
Keith - Rochester, NY
Steve was prompt and did a professional servicing of my dryer. I would highly recommend!
Excellent service
Deborah - Rochester, NY
Steve was great. Listened and understood my problem. He explained what he was diagnosing, what he found and how he fixed it. Did his work professionally and quickly. Left everything clean and in order. Additionally, gave me advice on how to keep my appliances running in top condition even for a dishwasher which was not part of his service call. Highly recommend Steve.
Excellent knowledge & service
Roger - Rochester, NY
Washer
Greg - Rochester, NY
Washer was fixed in no time. Excellence service and price!!
Great service!
Lillie - Rochester, NY
Steve was very professional. Explain everything before service and okayed that I understood procedure, including price.
Customer Service
Ronald - Rochester, NY
Tanner was thorough and thoughtful in his evaluation of our washer.. He gave us excellent advice concerning next steps to take concerning our needs. Thanks Tanner!!!
Brian
Brian - Rochester, NY
Came in an fixed the issue fast. Great repair!
Super service by experiences tech
Noel - Rochester, NY
Evan was super. He diagnosed our problem quickly and had the part with him to fix the oven so we could immediately use it. He was print, courteous and completely capable. I highly recommend him and Appliance Tech.
Great service
Robert - Rochester, NY
Great service
Renata - Rochester, NY
Excellent Service!
Katherine - Rochester, NY
Steve arrived when expected, and quickly took care of the issue, plus made some additional adjustments that he noticed along the way!
Tanner R.
REFRIGERATOR AMANA ART318FFDW06 Q1 no Q2 no Q3 no Complaint of gasket falling off of FC. Customer has tried to put gasket in but does not stay. Ordering new gasket. Customer stated Rent A Center is taking unit back today. Customer does not need follow up appointment they have since replaced this unit.; ordrng 1 W10861499 (Gasket)
Evan E.
MICROWAVE WHIRLPOOL WMH31017HZ3 "customer stating that unit will not produce chime when finishing cycle or selecting keys. Discovered that speaker on control is failing causing issue. Called techline to confirm. Unit tested good SR:7728887530; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Steve M.
REFRIGERATOR WHIRLPOOL WRB119WFBM01 Found water line going from valve to icemaker was not fully seated. Seated connection and not leaking anymore
James J.
OVEN WHIRLPOOL WFG505M0BS3 Q1 n. Q2 n. Q3 n. Unit glass is separated from panel. Need glass; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
James J.
WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801
James J.
REFRIGERATOR MAYTAG MFI2570FEZ08 Replaced icemaker and tested ice dispenser. Unit is functioning properly. Customer is to monitor.
James J.
OVEN WHIRLPOOL WFE320M0JW0 Replaced door glass and trim.
Evan E.
WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit was leaking water and also squealing since repair. Discovered that bearing that was installed is faulty causing squeal. Replaced with bearing kit. Ran test cycle and observed unit. Could not get unit to leak at time of repair. Customer to monitor and report back if issue persists. Bearing is under ATEC warranty ; used 1 W10435302 (BEARING) from stock
James J.
REFRIGERATOR GE GS21FGKBB Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor makes buzzing noise. No signs of leak around condenser. Need evap. Sealed system leak. ; rqstng P&A on 1 WR86X25269 (UV DRIER) and 1 WR87X30286 (evaporator)
James J.
REFRIGERATOR GE GYE22HMKFES Replaced fan and verified operation. Defrosted ff drain tube. One year warranty on repair.
Tanner R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Replace UI and control. Tested unit and unit tested good.Verbal signature acknowledged
Steve M.
DISHWASHER KITCHENAID KDFE104DWH2 The dishwasher had float switch error. The dishwasher filled multiple times for me. Found a nut under float switch that may have caused no water to enter machine.
James J.
WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801
Steve M.
DRYER WHIRLPOOL MEDC465HW0 Found vent slightly plugged. Cleaned vent and shortened for good air flow. Replaced timer and auto dry control board for not sensing dry clothes properly. The dryer tested good for heat and vent tested good after repair.
Steve M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Caulked mullion for warm air coming in freezer and causing a spot of frost on lower shelf inside door. Water was 54 degrees. Normal water temp.
Evan E.
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that control panel is dead and will not respond to commands. Upon inspection discovered that control was receiving 120v but failing to send power to console. Ordering console and control ; ordrng 1 W10803367 (CONSOLE) and 1 W11368631 (CONTROL )
Evan E.
DRYER MAYTAG MEDC215EW1 Customer wanted venting to be inspected. Checked venting with airflow meter unit tested good for airflow also confirmed good airflow at vent exit. Unit tested good
Evan E.
MICROWAVE GE JE1590SH01 Customer stated that unit would not run or heat. Stating that clock would count down as if cycle had started but unit would never run fan or magnetron. Discovered that primary interlock switch was failing to make consistent contact when door was shut. Removed switch to inspect. Reinstalled switch and tested unit unit is now operating as it should. Reassembled unit and tested. Door and switch are now making contact as they should. Could not replicate issue once reinstalling switch. Customer to monitor issue. If issue persists please order switch. WB24X10047 (switch) $26.00
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that upper rack is falling. Upon inspection discovered that adjusters had both broken at tabs causing rack to fall. Replaced adjusters and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
James J.
REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. E2 icemaker lost home position. Motor not energizing in diagnostics. Need icemaker. Fan pulsates. Called tech line. They said pulsating is normal in diagnostics. SR 7728868658Paid in full ; ordrng 1 W11294907 (icemaker)
James J.
RANGE WHIRLPOOL WML55011HB4 Q1 n. Q2 n. Q3 n. Unit has stress fractures in plastic trim that attaches to door glass issue does not appear to be from misuse. Replaced door. Customer is to monitor. Issue most likely defective plastic
James J.
DISHWASHER KITCHENAID KDTE404DSS0 Q1 n. Q2 n. Q3 n. All rails broken and bearings falling out. Service pointer for upper rails. Lower rails at cost. S22916 parts and labor for upper rack disengages ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259785 (track) and 1 W11259786 (track)
Tanner R.
DRYER WHIRLPOOL WED7500GC0 Q1 no Q2 no Q3 noComplaint of door opening during dry cycle. Door shuts well however pulls open too easily. Ordering parts for door.Sr7728866076- advised strike may need to be manipulated to make for a better close. If not strike panels may be warped.; ordrng 2 WP3387565s and 1 W11371722 and 1 W11376139 and 1 W11366436 and 1 WP3389441 (Catch)
James J.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit freezing food near back and lights intermittently turning on on UI. Replaced thermistor and called tech line. They had me set freezer damper to max and block 50% of air return vents. Customer is to monitor. SR 7728741583
Evan E.
WASHER AMANA NTW4516FW3 Customer stating that unit is clicking and will not lock. Discovered f5e1 for lid lock fault. Tested lock and discovered lock was failing. Replaced lock and tested unit. Unit tested good ; used 1 W11307244 (LATCH) from stock
Evan E.
DRYER AMANA NED4655EW1 Customer stated that unit is not drying at all. Checked incoming voltage and discovered that L2 terminal on terminal block was very loose causing issue. Tightened terminal to block and tested unit. Unit tested good
James J.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Icemaker not cycling. No water. Valve is energizing. Removed water line and flushed air out to icemaker fill tube. Reconnected and tested. Unit functions properly.
James J.
REFRIGERATOR WHIRLPOOL WRF989SDAF00 Q1 n. Q2 n. Q3 n. Unit not cooling below 50deg. UV dye coming from defrost drain. Service pointer for pin holes in ff evap. S71233 parts and labor; ordrng 1 W11116006 (evaporator) and 2 WPW10143759 (dryer)s
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 The refrigerator had a plugged drain. Removed duck bill in reAr of unit and cut a little and removed debris inside. Put in manual defrost to remove ice in evaporator area.
Dave F.
COOKTOP GE JBS10DF1WW Replaced the element terminals on front right and back left burners .tested all burners . Back left still not working . Found the switch was bad. Ordering switch .; ordrng 1 WB24T10025 (infinite switch)
James J.
REFRIGERATOR KITCHENAID KSRS27QAWH10 "Q1 n. Q2 n. Q3 n. Unit not cooling due to not defrosting. Thermostat closed and heater has 24 ohms. Need defrost control. defrosted coil. ; ordrng 1 4388932 (control,defrost adap)"
Steve M.
RANGE HOTPOINT RGB526DEH3WW "Found ignitor to far away from burner for proper ignition. Ordering proper ignitor. ; rqstng P&A on 1 WB13K21 (ignitor,oven) and 1 WB1X1293 (range igniter mounti)"
Steve M.
REFRIGERATOR GE SSL27RGRABS "The ice door flapper is not closing. Quoted customer for repair due to not same issue as last service. ; rqstng P&A on 1 WR62X10055 (solenoid asm), dspstn on spec-tagged invntry: 1 WP4387490 DEFROST TSTAT 50 , states that autho needed"
Steve M.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Found the refrigerator has no refrigerant and the compressor is noisy. Ordering evaporator and compressor; ordrng 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drIier)