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for Rochester, NY
Awesome service and price!
Maria - Rochester, NY
When the Tech showed to fix our machine I was bracing myself for the worst, but the young man was professional and very informative about the problem and honest about the fix and cost, not only will I call Appliance Tec again but also recommended them to family and friends!
Response from Appliance Tec:
Your comment of "bracing myself for the worst" caught our attention. As a company, all of our processes and methods, along with our culture, are based on taking care of our customers. We are always striving to be above the perceived "normal" for appliance repair by being professional, honest and kind to all of our customers. Evan takes care of his customer everyday exactly the way we as a team want to. Thanks for taking the time to leave your review!
Kim - Rochester, NY
Poor customer care
Celso - Rochester, NY
Lacking customer support and lacking job knowledge. The concept of the customer is right and fixing the issue did not happen so the problem is still a factor. The young man was too tired from the previous job that he was talking his way out of doing his job because it was and my quoting “a waste of time to start changing parts”. I was very disappointed.
Response from Appliance Tec:
Please be patient as you will be contacted very soon to arrange a resolution and make this right. The last thing we want is you to be very disappointed. We are on it! UPDATE... We tried contacting you but we were disconnected. We have been unsuccessful in getting you on the phone again. Please contact our office when you can. We'd be happy to assist. 585-442-8690
John - Rochester, NY
Great work and very helpful. Fixed the issue fast and efficiently.
James - Rochester, NY
Great Service, very knowledgeable
David - Rochester, NY
Gary was very professional and was able to fix my appliance quickly. He was also able to make an adjustment a previous company said could not be done on my model range.
Great service, quick response and fix. Super friendly technician
Elvin - Rochester, NY
Norm - Rochester, NY
We needed a Tech. and you sent us the best.
Cynthia - Rochester, NY
Professional, friendly and extremely knowledgeable.
Everything works great!
Fig - Rochester, NY
The tech was friendly and worked efficiently yo ge the job done.
Highly professional service
Mark - Rochester, NY
Pleasant young man quick and effocient
Jeff - Rochester, NY
Steve was quick, efficient and did a great job all around
Mildred - Rochester, NY
Great job as usual
Eric - Rochester, NY
appreciated the information and prompt arrival
SERVICE WAS GREAT
Gil - Rochester, NY
TECH WAS KNOWLEDGBLE,.FRIENDLY
Adam - Rochester, NY
Maureen - Rochester, NY
Honest, thorough evaluation and fixing of problem. Genuine and friendly tech.
Jen - Rochester, NY
He was helpful and respectful
Stanley - Rochester, NY
he did a great job. A 5 star job.
Prompt knowledgeable service
Christine - Rochester, NY
Very courteous service. Answered all my questions and resolved issue.
WASHER WHIRLPOOL MVWC565FW1 Customer stated unit was leaving white residue on clothing after cycle was complete. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Spoke with customer about loading and detergent use. Advising customer to use deep water wash on certain settings to ensure items are becoming fully saturated with water. Also suggesting running an extra rinse to ensure all clothing is being fully rinsed. Unit testing good otherwise
REFRIGERATOR KITCHENAID KRFF305ESS00 Replaced gasket on right hand door for tearing . Also greased the crisper drawers for plastic shavings coming off . Tested drawers and door tested good .
WASHER WHIRLPOOL LSQ8543JQ0 "Unit needs agitator dogs, inner tube and pads, estimate is for dogs only. Customer is looking into a new washer; used 1 80040 (DOG 4PK) from stock"
RANGE AMANA AGR6603SFW1 Called techline due to oven odor. Sr7724433662Techline recomending running a self clean to clean out odors from manufacturing.
DISHWASHER FRIGIDAIRE LGBD2431NF0B "Bottom door gasket has come off and was burnt on the heater. Ordering gasket 809006501 . Replaced gasket around the door with 154827601 .; ordrng 1 809006501 (gasket), dspstn on spec-tagged invntry: 1 154827601 GASKET"
DRYER WHIRLPOOL WED4815EW1 "Replaced timer that was not timing down, checked after, unit is heating and timing down."
DISHWASHER KITCHENAID KUDS30FXPA4 Tested dishwasher with glass door. The wash arms are spinning as expected. Found suds in dishwasher with no soap added. Customer complaining of water leaking at center of door. The water in unit is sitting forward in the unit. The back legs should be lowered to push water to back of unit. Can. Ot access under the dishwasher due to trim in front of dishwasher. Found excessive suds and no soap was added during testing. Customer using cascade with 10x and 16x on package. Recommended changing soap to basic dishwasher soap and use less soap. Removed all suds.
DISHWASHER GE GHDT168V00SS "Inlet valve is cracked and leaking, ordering inlet valve.; ordrng 1 WD15X10014 (water valve)"
WASHER WHIRLPOOL WTW7500GC0 Replaced motor and shifter for not going into spin cycle properly and trying to spin agitator during spin cycle. Washer tested good and calibrated.
DRYER MAYTAG MEDX6STBW1 "Pully is missing on the drive motor, ordering pully.; ordrng 1 WP8066184 (pulley-mtr), dspstn on spec-tagged invntry: 1 WPW10198086 BELT"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Evap fan is not running, no cool in the fridge section, ordering evap fan.; ordrng 1 WP2315539 (motor-evap)"
REFRIGERATOR WHIRLPOOL MFI2269FRZ03 "Installed glass shelving rails that had fallen out and caused the drawer to jam and not to close, unit testing okay"
WASHER WHIRLPOOL n/a Need dryer door switch; ordrng 1 WP3406107 (switch-dor)
DRYER AMANA NDG2335AWW Tucked seal back into place.
WASHER WHIRLPOOL WFW9050XW00 Customer stated unit was leaking water from front bottom of machine. Upon inspection discovered that door below had large hole in bottom causing leak. Ordering bellow Scheduling for Monday 3/25; ordrng 1 WPW10381562 (bellow)
OVEN WHIRLPOOL WFG515S0EW1 Replaced gas valve unit still will not light. Called techline. Techline recommending replacement of main control Ordering control ; ordrng 1 WPW10348656 (cntrl-elec)
WASHER WHIRLPOOL WTW5000DW1 "Customer concerned that the unit gets stuck in cycles. F5E1 stored on arrival. Customer had previous repair done by a different company. Cleared code and tested lid lock in manual test mode. Unit completed the auto test mode with no issues. Recalibrated machine, customer monitor."
WASHER MAYTAG MVWC465HW2 "Making noise during agitation. Tub was making contact with cabinet due to unit not being leveled. Leveled machine, unit testing good. ; dspstn on spec-tagged invntry: 1 W11035747 GEARCASE"
WASHER MAYTAG MVWC6ESWW1 Customer stated they were still experiencing same issue. Removed cabinet. Inspected wiring harness connection to motor. Ensured connection is fully seated at motor also inspected capacitor and motor connector all connections are seated properly. Ran full normal cycle and observed unit during cycle. Unit progressed through cycle as it should never stopping during cycle. Let cycle finish completely could not get unit to fail Suspecting issue was with harness connection at motorUnit tested good ATEC Warranty
WASHER MAYTAG MVWX655DW1 Customer was concerned unit was not completing cycle suspecting lid lock was failing. Checked for error codes No codes presentRan diagnostic cycle Unit finished cycle as it should Ran unit on normal wash Unit is functioning as it should during wash cycleCustomer to monitor and report back if issue arises again.Unit tested good
DISHWASHER WHIRLPOOL WDF520PADW7 Found the drain hose is connecting to a rubber hose. The rubber hose runs under the floor to the drain. The rubber hose is plugged somewhere causing no drain. I removed drain line from rubber hose and it drained into a bucket as expected. Informed customer and recommended to seek a plumber. Left preordered part with customer. ; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP
WASHER WHIRLPOOL n/a Replaced mom in laws control and door latch
RANGE KITCHENAID KSEG950ESS2 Customer stated unit was not getting up to correct temp and display was not functioning properly. Ran test bake cycle to 350 degrees. Discovered unit need to be calibrated up 10 degrees. Calibrated oven Ran test bake again Unit now maintaining correct temperature. Also inspected display for customer. They are concerned timer is not working correctly.Timer is functioning as it should went over proper way to set timer with customer Unit tested good
DISHWASHER WHIRLPOOL WDT720PADW2 Replacing sump & motor due to unit leaking from diverter. Replaced sump & motor Ran diagnostic cycleNo leaks Unit tested good
WASHER WHIRLPOOL WTW4850HW1 Unit is not draining. F9E1 F0E5 codes on arrival. Replacing drain pump.; ordrng 1 W10919003 (pump-water)
WASHER WHIRLPOOL WTW4850HW1 U it would not complete cycles because the hot water valve was shut at a fitting. This was causing a low wAter lockout. Customer adjusted and was able to successfully test hot and cold water supply. Unit tested good.
DRYER WHIRLPOOL WED5620HW0 Customer stated unit is now shutting off during cycle. Ran unit on different cycles multiple times. During testing unit shut off twice. Was unable to select commands or power unit on. Led verification light on control was flashing very rapidly. After 1 min was able to get unit to accept commands again. Suspecting issue with control board. Ordering control ; ordrng 1 W11331275 (CONTROL)
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Called tech line, followed his tips, replaced and made sure the new thermistor was secure, replaced control. Tech could not bring up SR# ( said his system was down) defrosted evap and unplugged defrost drain. Unit was running and checking okay.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
OVEN WHIRLPOOL WFG515S0EW1 Replacing spark module due to unit not lighting during bake or broil. Replaced spark module Still experiencing same issue with unitOhmed out connectors at spark module discovered that gas valve is failing. Ordering gas valve W10622771A; ordrng 1 WPW10602001 (valve-gas)
RANGE WHIRLPOOL WFG524SLAW1 "Customer complaint was the unit was not staying at temp after heated, ran unit to 350 and restarted multiple times, unit is checking okay, advised customer to watch."
REFRIGERATOR KENMORE RS20DKXFW00 "Unit experiencing cooling problems due to a deteriorated door gasket on the freezer door. Ordering gasket freezer at 0 degrees. Damper was in the closed position. Opened damper. ; rqstng P&A on 1 2188404A (gasket,door ff) and 1 2188405A (gasket,door fzr)"
DISHWASHER MAYTAG MDB4949SHZ0 Adjusted sprat arms that weren't spinning properly causing a leak. Could not recreate a leak afterwards.
WASHER WHIRLPOOL WFW3090GW Replacing stator due to unit not going into spin cycle. Replaced stator reattached rotor. Ran test cycle Unit tested good
REFRIGERATOR MAYTAG MFW2055FRZ00 Ordering ice maker for not making enough ice. Temps were good in freezer. Fan is running and water flow is good. ; ordrng 1 4317943 (icemaker)