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for Rochester, NY
complete and timely service
Scott - Rochester, NY
Daniel - Rochester, NY
The two gentlemen who came for the service were great. Very professional and left no mess at all.
Thomas - Rochester, NY
Competent, efficient, neat on time, clean
Bill - Rochester, NY
Prompt and fast diagnosis and replacement of ice maker. Pleasant and professional.
Fleming - Rochester, NY
Very polite, professional, quick service
Anthony - Rochester, NY
Tech immediately identified the problem and fixed it.
David - Rochester, NY
David was very professional and conscientious
George - Rochester, NY
Very satisfied with the service.
Amy - Rochester, NY
Extraordinary excellent service
Paula - Rochester, NY
Extraordinary excellent serviceThe technician you sent was absolutely wonderful
Great service, thanks to David Long
Christine - Rochester, NY
David Long was so helpful, I found him very knowledgeable and determined to get our washer working great again!
Kitchen Aid Dishwasher Motor Replacement
Doug - Rochester, NY
Stubborn Microwave issue
Flora - Rochester, NY
Intermittent "door" errors are driving us crazy, but Dave doesn't give up.
Emily - Rochester, NY
Great service. Fair price
Alan - Rochester, NY
Steve did a superb job locating and fixing the problem with the noisy refrigerator. Many thanks for a job well done!
great service, knowlegeable
Yee-hung - Rochester, NY
Excellent communication and service from start to finish!
Noah - Rochester, NY
Experience was great, person that I spoke with was patient and explained every aspect of the experience from cost to time frame. Tech was punctual, extremely knowledgeable and thorough. Gave me all the info I needed to make an informed decision about how to approach service, and spent time after answering questions and giving tips on how to extend life of machines. Both units are still working wonderfully 5 months after service.
Intelligent and compasionate repairman
Joan - Rochester, NY
Steve was so approachable and willing to explain the problem with our dryer that as soon as he left I called the company to let them know how impressed I was with his knowledge and his wonderful attitude toward a customer.
No summary as to what the problem was
Don - Rochester, NY
Tech was prompt
David - Rochester, NY
Appliance Tec is lucky to have an employee like Shaiman Cuyler.Great job to all at Appliance Tec.
WASHER MAYTAG MVWB855DC2 Replaced valve and tested good.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Freezer door not sealing correctly. Heated up gasket still not sealing the door is not sealing evenly across the entire unit . Called techline SR 7724928357 . Was told to order new rails . Left hand fresh food door has a ding in it . Ordering a new door .13094747SQ; ordrng 1 13094747SQ (dor-fip ss) and 1 WPW10544403 (bracket) and 1 WPW10544404 (bracket)
REFRIGERATOR WHIRLPOOL ED5LHEXTD00 Freezer drain was plugged causing water to come out of the front. Cleared drain . Tested good .
REFRIGERATOR KITCHENAID KRFC300EBS00 Freezer has some ice build in inside causing the door switch to freeze and not work . Checked gaskets . Found a part that was not sealing all the way . Heated gasket up . Reseated and sealed cabinet tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRT771REYB00 Tube ordered was incorrect. Ordering new tube.; ordrng 1 WPW10306394 (tube-water)
REFRIGERATOR MAYTAG MFI2269VEM6 High voltage board has failed ordering HV control; ordrng 1 WPW10310240 (cntrl-elec)
WASHER WHIRLPOOL WTW8500BC0 Replaced bearing for loud bearing. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
RANGE KITCHENAID KSGB900ESS0 Replaced user interface for f2e1 error. The range tested good
DRYER MAYTAG MEDX6STBW Start button tested good. Thermal fuse was blown. Replaced. ; used 1 WP3392519 (FUSE-THERMAL) from stock
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Led in fresh food section was not entirely seated. Reseated. Unit tested good.; dspstn on spec-tagged invntry: 1 W10830288 CNTRL-ELEC
DISHWASHER KITCHENAID KUDC10IXWH8 Unit was leaking due to oversudsing. Cleared suds and went over use and care with the customer.
DISHWASHER WHIRLPOOL WDF330PAHW1 Customer is experiencing water hammer when the dishwasher is filling. Shut off valves are stuck. Recommending that the customer Have a licensed plumber repair supply as needed.
WASHER MAYTAG MVWB765FW3 "Replaced water inlet valve, unit testing good."
RANGE WHIRLPOOL GFG471LVS0 Customer stated that unit was flashing feature not available when attempting to use warning drawer. Checked for codes unit was displaying error code f6e3 runaway oven temperature. Tech sheet calls for replacement of control. Ordering control and temp sensor ; ordrng 1 WPW10157245 (CONTROL ) and 1 WPW10181986 (TEMP SENSOR )
RANGE GE NA123 Got it.
WASHER MAYTAG MVWX655DW0 "Replaced agitator, unit testing good."
DISHWASHER MAYTAG MDB4949SHZ0 Could not find any issues.
WASHER WHIRLPOOL WTW5600SQ0 Gearcase is stripped. Warranty company denied repair.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Evaporator Fan connector was loose. Re established connection. Thawed frozen water reservoir .
WASHER KENMORE 110.2613241 Installed water valve.
WASHER WHIRLPOOL WTW5600XW Unit has a worn transmission quoted 497.25 for gearcase. Customer is going to replace.
WASHER MAYTAG MVWB765FW3 Clothes have white residue. Documented with tech line . Recommending switching detergent brands and using less detergent. Sr7724915363
WASHER AMANA NTW4516FW3 "Lid unlocked very shortly after connecting to power. F2E1 F8E1 stored. Ran unit in auto diagnostic cycle with no issues. No new error codes. As for the F8E1 error code, Customer most likely had inadequate water pressure. Unit testing good."
WASHER MAYTAG MVWC565FW1 No error codes present. Completed auto diagnostics with no issues. Also tested high and low speed spin in manual diagnostics. No issues present.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Replaced door, transferred handle and emblem. Unit testing good."
REFRIGERATOR WHIRLPOOL GS6SHAXKQ01 Ice maker not making ice . There is power going to ice maker . Called techline SR 7724915983 . Checked power at control board for ice maker found there is power but it is not sending signal to run icemaker . Ordering board W10757851; rqstng P&A on 1 W10757851 (optic bd set ref)
DISHWASHER WHIRLPOOL KDTM354ESS3 "F5E1 error code door stuck up . Dishwasher stops mid cycle and door is open Service pointer W10914584B . Replaced top rack rails due to opening door , tested unit in auto diagnostics. Tested good .; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
WASHER MAYTAG MVWB765FW2 "F3E2 F8E1 F0E4 F0E3 error code on arrival. Will not dispense warm water in auto diagnostics, customer also concerned the unit won’t spin clothes out completely. Replaced water valve. Calibrated then ran auto diagnostics, tested spin in manual diagnostics. Unit testing good."
WASHER WHIRLPOOL WFW87HEDW1 "Customer concerned with the unit leaking water. F5E2 F8E3 error codes.Placed unit into automatic test mode. Could not re-create a leaking event. After further investigation, found the drain in the bellow was plugged. Removed blockage to the best of ability. Unit testing good."
DISHWASHER KITCHENAID KUDS35FXSS5 Customer stating unit is still leaking from corners of door. Ran diagnostic cycle. Unit was flashing error code 10-1 for dispenser motor electrical problem. Ran diagnostic cycle unit Completed cycle as it should. Gasket that was previously installed was not even reinstalled gasket correctly. Ran diagnostic cycle again. Could not get unit to drip at corners. Unit tested good customer to contact office if issues persists ATEC WARRANTY
DISHWASHER FRIGIDAIRE FRID24740F0A Customer stated that UI was not accepting commands and unit was stopping itself during cycle. Upon inspection discovered that customer was selecting cycle but never hitting start for cycle to begin. Went over proper cycle selection with customer and control panel functions. Ran full quick wash while in home unit completed cycle as it should. Customer to run full normal cycle and contact office of issue is to persist. Collecting service call fee
REFRIGERATOR KITCHENAID KFIS29BBBL00 Unit is building ice in the freezer due to a clogged drain tube. Cleared ice from freezer and cleaned tube.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit was not making ice. Freed stuck ice cubes that were preventing the mold from turning. Unit tested good afterwards. Had unit fill. Customer to monitor. If problem persists pre order w10300024 ice maker. Icemaker seal is making good contact with the ice bucket.
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint of broil taking too long/ cycling off too often. Preheated broil to 525. Sr7724901687Oven cycling at an average of 495. Calibration was set at -20 calibrated to +10 documented with tech line.