Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Rochester, NY
Steve - Rochester, NY
Dave was terrific! Very punctual, polite and considerate
Karl - Rochester, NY
Scott - Rochester, NY
Extremely slow service
Karlyn - Rochester, NY
Great service; no charge
William - Rochester, NY
James has provided service several times...always top notch.
Great quick service!
Jess - Rochester, NY
Had a scheduled appointment and they called a week and a half early together is in early. Was on time and very helpful!
Very customer-centered service
Brenda - Rochester, NY
Well prepared professional representative
Mary - Rochester, NY
This repair went very well.
Cathy - Rochester, NY
Always great service
Steve - Rochester, NY
Phyllis - Rochester, NY
Laurie - Rochester, NY
James is a very competent service tech.
Charles - Rochester, NY
Service Exceeding Expectations!
Kenneth - Rochester, NY
Servicing was done exactly on time, neatly and completely. The technician worked professionally from arrival to departure. Excellent!
"Henning - Rochester, NY
Very fast and knowledgeable
Edward - Rochester, NY
James is a very good technician and representative for your company.
Stephanie - Rochester, NY
This was a warranty service so there was no charge to us. Tanner has been here twice. First to address the issue and the second time to repair the problem. Both times he was prompt, friendly, knowledgeable and professional. I would definitely recommend him. Great job!
Mark - Rochester, NY
Elenora - Rochester, NY
I was very pleased with my tech and the service. He was very knowledgeable
Phil - Rochester, NY
Great and knowledgeable service
DISHWASHER MAYTAG MDB8959SFZ4 "Q1 no q2 no q3 noComplaint of upper rack rails falling apart. Inspected rails and they are in disrepair. Replacing racks. Repair covered under S22916.Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK , used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"
RANGE AMANA ACR4303MFW4 Replaced brackets that the glass sits on for bent brackets and replaced side trip pieces to cover sharp edges on side of door. The door tests good.
WASHER WHIRLPOOL MVWB725BW0 "The washer is persistently having F51 error codes and customer is stating the unit is stalling and adding more time during wash (acting erratic). The spin is getting noisy. It is also bouncing during spin with no clothes in it. The washer May need a suspension. Quoted for both parts. ; rqstng P&A on 1 W10247710 (washer,suspension) and 1 W10435302 (bearing)"
WASHER MAYTAG MHW5100DW0 Unit is not spinning the clothes dry. Found water level system error in diagnostics. Cleared error and ran diagnostics. The sink backs up over the drain hose after 3 fills. This will cause the error code and prevent the unit from finishing its cycle. The customer will need to address the issue with the sink. Checked dryer vent as a curtesy. Vent is restricted. Informed the customer of myRecommendations on how to deal with restricted venting.
RANGE WHIRLPOOL WGE745C0FS01 Customer stating that unit is shutting off during cycle. When operating both ovens unit will shut off after starting initial preheat. Was able to get unit to fail while in home. Ordering control ; ordrng 1 W10877730 (CONTROL )
RANGE WHIRLPOOL WFE515S0JS Replaced damaged glass top. Console is dented. Unit is out of its 30 day cosmetic warranty now. Added a picture to document..
DRYER WHIRLPOOL MED7230HW0 The customer is experiencing dry performance issues. They had a load of towels in the drum that had been run earlier in the day on the towels cycle. The towels were damp. Vent tested good for airflow with tester. Found moisture sensor error saved in diagnostics. Followed tech sheet troubleshooting for thermistors and moisture sensor. Tests are pointing to the ACU. Thermistors testing in range. Moisture sensor harness passed test. Ordering ACU and harness ; ordrng 1 WPW10298258 (Sensor harness) and 1 W11441687 (ACU) and 1 WP8577274 (Thermistor)
DRYER WHIRLPOOL WGD94HEXW1 Q1 n. Q2 n. Q3 n. Unit loud due to worn belt and idler pulley. Need dryer repair kit; ordrng 1 4392067 (Repair kit)
WASHER MAYTAG MVWX655DW1 "Q1 n. Q2 n. Q3 n. Unit sound off balance and doesn't spin clothes out fully. Found no error codes. Tub spins off center causing washer to walk. Wash plate stuck to transmission. Need wash plate, hub, gearcase, and control. ; ordrng 1 W11116592 (Cntrl) and 1 W10902814 (Wash plate) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Replaced door and now new door is causing same issue. Issue is with hinge. Ordering hinges ; ordrng 1 W11218692 (HINGE ) and 1 WPW10248409 (HINGE )
OVEN WHIRLPOOL WFG505M0BS3 "Q1 n. Q2 n. Q3 n. Light keeps blowing. Replaced light bulb. Door seal torn. Need door gasket and bulb. ; ordrng 1 W10856866 (Socket) and 1 WPW10535778 (Seal), dspstn on spec-tagged invntry: 1 8009 BULB-4OW"
DRYER WHIRLPOOL MEDC465HW0 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Ran dryer without drum and found motor internals contacting motor case. Need motor. ; ordrng 1 279827 (Motor)
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer stating that unit is producing noise from back wall of machine. Upon inspection discovered that damper fan is producing noise. Ordering damper ; ordrng 1 WPW10594330 (DAMPER )
DISHWASHER FRIGIDAIRE FGID2474QF0A Q1 n. Q2 n. Q3 n. Unit runs for a few minutes and drains then runs non stop. Replaced control and door LEDs began functioning. Cleaned optical sensor. Ran quick wash customer is to monitor.
WASHER WHIRLPOOL WFW92HEFW0 Found unit throwing a water level system error and drain error. Found that the connection to the drain pump assembly was barely connected causing an intermittent drain. Repaired connection. Pump runs as it should. The hot water supply to the unit was restricted due to severe corrosion at the water shut off. Turned water off as it was leaking at the point. The unit will not be able to be used until the water supply to the washer is professionally repaired by a plumber. All other functions testing ok. Fabric softener cup in dispenser needed to be cleaned. This is part of normal owner maintenance and should be done frequently to prevent build up.
WASHER MAYTAG MHW5630HW0 Replaced torn bellows. Ran diagnostics to test. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW
REFRIGERATOR WHIRLPOOL KRFC704FPS03 The door mullion is not engaging causing the door to close incorrectly. Leveled unit to bring left door up into place. Door shutting properly after adjustment. Deli drawer is freezing items. The evaporator thermistor is reading 57 degrees. Temps near the evaporator read 31 and the pantry thermistor reading 33. Thermistor is out of range. Ordering thermistor and control. ; ordrng 1 W11395558 (Evaporator cover) and 1 W11450890 (Control)
DRYER MAYTAG MEDB766FW0 Motor/blower assembly is making a growling noise when unit gets hot. Rechecked rollers and drum. Straightened side panels that were bent and fastened bulkhead. Noise is happening under load towards the end of the dry cycle. This is likely caused by a failing drive motor. Motor is loud and should be replaced. Ordering motor and blower. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)
REFRIGERATOR WHIRLPOOL WRT314TFDW Fresh food door has a gap on the top left side. Reversed doors to accomplish proper door closure. Doors shutting properly.
REFRIGERATOR WHIRLPOOL KRFC302ESS Replaced right hand ff gasket. Left gasket is also torn. Ordering gasket ; ordrng 1 W10830046 (Gasket)
REFRIGERATOR WHIRLPOOL WRX986SIHV00N Replaced freezer led module unit tested good. Customer mentioned paddle isnt working while in home. Ordering dispenser paddle. ; ordrng 1 W10853387 (Paddle)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Unit is cooling poorly in both compartments and will not make ice. Found an incomplete frost pattern in the freezer. Unit has a slow refrigerant leak. Ordering evaporator, compressor, process tubing and fittings. ; ordrng 1 WPW10313899 (Evaporator DOUBLE SEALED SYSTEM Rate) and 1 W11209866 (Compressor DOUble sealed system rate) and 1 W10913906 (Process tubes) and 1 wpw10143759 (Drier) and 1 876765 (Tubes) and 1 W10895720 (LOKRING 8.5-5) and 1 W11401417 (LOKRING) and 1 W11401409 (Lokring) and 1 W10895720 (Lokring) and 1 W10897195 (Lokring)"
WASHER MAYTAG MVWX655DW0 "Q1 no q2 no q3 noNot advancing through cycles. Not locking. Following stored errors. Close coming out wet.F7E1 basket speed error. Ran autodiagnostics and motor hums but does not agitator or spin. Checked resistance of motor windings and measured 1.5 ohms. Proper range is 5-9.5 ohms. Reconnected motor and unit is now functioning. Ordering new motor since current testing out of values. Motor covered under manufacturer warranty. ; ordrng 1 W11283592 (Motor), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB Unit is now continually flashing power on and off and flashing time in display. Control is causing issue. Control will need to be replaced in order to correct issue. Customer is going to consider repair and contact office if they would like to proceed. Control part # is 5304504070
REFRIGERATOR WHIRLPOOL n/a Called customer to discuss freezing issue in the fresh food section. Prepared customer for the likelihood of the unit needing a substantial repair. Found ice ball at evaporator inlet indicating a low charge. Unit needs sealed system work. Customer wasnt interested in that cost.
WASHER MAYTAG MHW5630HC0 Q1 no q2 no q3 noComplaint of no operation. Control lock was on. Instructed on control lock. Ran autodiagnostics cycle and unit tested good
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Q1 nq2 n q3 n. Unit makes grinding noise. Replaced damper and tested. Unit functions properly. ; used 1 WPW10594330 (Control) from stock
WASHER MAYTAG MVWX655DW1 Part drop off
WASHER MAYTAG MVWB855DC4 Q1 n. Q2 n. Q3 n. Complaint of washer banging during spin. Tested gearcase and it functions properly. Low water level. Reclaibrated control and unit functions as deigned. Left part with customer. Customer is to monitor.
WASHER MAYTAG MHW5630HW0 "Unit is leaking during use because the bellow gasket has a large tear on the right hand sided. Ordering bellow. ; ordrng 1 W11314648 (Bellow), dspstn on spec-tagged invntry: 1 W11465533 DISPENSER"
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 "Q1 n. Q2 n. Q3 n. Ice not dispensing. Found ice bin disengages auger motor during operation and ice intermittently will dispense. Ice bin broken. Need bin. ; rqstng P&A on 1 W10192861 (ICE BIN), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER , states that autho needed"
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Ordering ice maker for open motor.
MICROWAVE WHIRLPOOL WMH32519CT1 The unit is pulling 11 amps and not heating. Ordering diode and magnetron. ; rqstng P&A on 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)
DISHWASHER MAYTAG MDB4949SDM2 Q1 n. Q2 n. Q3 n. Spray arms not rotating. Checked filter and cleaned spray arms. Problem persists. Wheels missing from lower rack. Need parts. ; rqstng P&A on 4 W10195416V (dish rack wheel)s