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Local Reviews
for Rochester, NY
Powered by Fluid LOCALGreat Service
Roch - Rochester, NY
Evan did a great job
Microwave repair
Douglas - Rochester, NY
David Long replaced blown magnetron, restoring microwave function in our three years-old Maytag above-range microwave. However, when magnetron failed, fan speed control was also damaged (only 2 speeds - high/very loud and medium high/slightly less loud) and a light bulb was blown, requiring additional visits. David replaced circuit board, to no effect. Dave called manufacturer technical support while on site and ran some diagnostics that measured within specified values. Subsequently replaced fan blower motor and a resistor to no effect. This is the second major repair this unit has required since we bought it (in the first repair Dave replaced defective door switches a few month after purchase). We have no issues with Dave, who did everything he could to address the fan speed issue. The obvious unhappy conclusion we draw from this experience is that this model is a lemon built with junk parts.
Great Serv
Eddie - Rochester, NY
Pleasant Experience
Review
Paul - Rochester, NY
Professional
Walker - Rochester, NY
Very Professional service, unfortunately my dishwasher was beyond repair.
Satisfied
Elizabeth - Rochester, NY
Better Experience
Andrew Sewnauth - Rochester, NY
A second tech was sent to our home and was very good. He quickly spotted the problem, explained it, and got our unit up and running within 30 minutes. His name was Evan
Good service, ok price
Gary - Rochester, NY
Nice and quick repair for dryer. Repairman was friendly and efficient.
First Class Service
Elmer - Rochester, NY
David is a first class professional technician, who repaired my washing machine in a reasonable amount of time without leaving a mess of any kind. It's working as good as new.
Ok Service
Andrew Sewnauth - Rochester, NY
The service was ok. The technician was knowledgable and professional, however our device was not working correctly shortly after the service. The price was also high for the service provided
Response from Appliance Tec:
We apologize for having the second visit and we will, of course, do all we can to have the dryer repaired on that visit. We understand that when the first repair doesn't solve the issue 100% that any cost will seem high but we assure you that the rates we charge are standard for the industry. Thanks for the honest feedback!
Friendly, convenient, on time
Wendy - Rochester, NY
Evan really worked hard to fix my dishwasher
Penelope - Rochester, NY
My 3 year old dishwasher has an unfixable problem. Evan systematically and patiently tried every solution over 3 repair visits. I truly appreciate his efforts!
Great
David - Rochester, NY
OK - service
Donna - Rochester, NY
tech didn't seem to be very knowledgeable to personable. Seems like he just showed up to collect the $89 fee and then basically said we would need to replace the unit. Called another tech and they were able to repair it
super nice guy, Evan.
Mike - Rochester, NY
Evan was very friendly and polite. Easy to talk with. And even though he determined that I didn't need any repairs, he was thorough in his explanation.
Great service
Steve - Rochester, NY
My tech Steve came in and answered my questions and made the fix on our fridge... thanks steve!
Very professional and experienced 10
John - Rochester, NY
10 out of 10
Great
June - Rochester, NY
Wonderful everything was perfect
Brand new refrigerator took over 8 days to fix
Jim - Rochester, NY
Very unsatisfied. 3 weeks old and you send me a bill are you kidding me
Response from Appliance Tec:
After reviewing your service we see that it did in fact take 8 days from the time you called the service in. Our mission is to complete our repairs as soon as possible. In your case we had to order a part which was not available locally or even in the region. We do understand the frustration in those situations but it's not something we can control. Regarding the bill... of course you don't owe any money! Warranty is covering the repair. You were sent copy for your records that had mistakenly contained the prices for the parts. Sorry for the mix up. We would have happily explained that if you had asked.
very professional
Roy - Rochester, NY
Dave F.
REFRIGERATOR KITCHENAID KSF26C4XYY03 Doors and hinges for top and bottom were removed . Installed hinges . Looked for physical damage . No damage . Greased hinges and installed doors . Look at wire harness on the left hand door . No tears . Hooked up water line to refrigerator. Turned on looked for leaks . Tested water dispenser. Tested good . Leveled unit . Felt the cabinet was getting hot . Went to test four condenser fan not running . Tested power at fan plug . Has 120 volts . Ordering fan WP2188874 . Customer has extended warranty and is going to call .; ordrng 1 WP2188874 (condenser fan motor)
Evan E.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer stated that unit was tripping breaker every time new light bulb was installed. Replaced thermal fuse due to fuse testing open. Unit powered up as it should. Ran test cycle. Unit is now functioning. Light socket and possibly control will need to be replaced ; ordrng 1 W10210871 (SOCKET ) and 1 W11342846 (CONTROL), dspstn on spec-tagged invntry: 1 W10138793 FUSE-THERMAL"
Evan E.
RANGE WHIRLPOOL WFE505W0HS1 Customer stated that when removing drawer discovered that side panels of oven were beginning to rust from inside out. Included pictures of issue. Ordering side panels ; ordrng 2 WPW10162245 (SIDE PANEL )s
David L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Everything in the fresh food is frozen. Could not get damper to close ordering damper and thermistor; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)
Shaiman C.
WASHER MAYTAG MVWX655DW Customer states clothes aren’t coming out clean. F0E5 code stored. Basket was not centered most likely causing machine to become off balance then stop spinning. Leveled machine then calibrated. Unit testing good.
Dave F.
VAN FORD TRANSIT CONNECT RF bearing fixed . Oil change . Paid with company card . Sent receipt to office
David L.
DRYER ROPER REX5634KQ1 Replaced broken belt due to unit not spinning . Rollers and idler checked good. Clear ; used 1 341241 (BELT) from stock
David L.
REFRIGERATOR KITCHENAID KRFF300ESS Customer had the door slightly ajar which caused some frost build up. Door had been adjusted before I arrived and is sealing well. No first at this time. Checked closures and gaskets. Unit checking good.
Evan E.
OVEN WHIRLPOOL WGG745S0FS Customer stated that while running bake cycle on lower oven unit would not heat up. Upon inspection discovered ignitor was failing to light burner bar. Replaced ignitor ran test bake cycle unit tested good. Customer also stating that upper oven broil is experiencing same issue. Replaced ignitor for broil. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Evan E.
DISHWASHER WHIRLPOOL DU1055XTVS2 Customer stated that unit was not powering up. Upon inspection discovered that thermal fuse had blown. Replaced fuse and ran test cycle. Unit tested good
Evan E.
MICROWAVE WHIRLPOOL WMH31017HS3 Customer states that unit is flashing F4e1 error code. Discovered that relay has been welded shut causing issue. Replaced board and ran test cycle. Unit was still having issue after replacing board replaced interlock switches Unit tested good; used 1 W11244490 (INTERLOCK) from stock
Shaiman C.
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced motor. Unit testing good.
David L.
REFRIGERATOR AMANA ARB8057CB Unit was not cooling due to a failed start device replaced with spare. Did not charge for part
Evan E.
MICROWAVE WHIRLPOOL WMH31017HS3 Customer states that unit is flashing F4e1 error code. Discovered that relay has been welded shut causing issue. Replaced board and ran test cycle. Unit was still having issue after replacing board replaced interlock switches Unit tested good; used 1 W11244490 (INTERLOCK) from stock
Evan E.
WASHER WHIRLPOOL LSQ8520JQ0 Customer stated that unit would not spin still since repair. Upon inspection discovered that lid switch connector was loose causing issue. Reseated connector and ran spin cycle. Unit began to spin. Unit tested good
Evan E.
DISHWASHER MAYTAG MDB4709AWB1 Customer stated that unit was not powering up. Checked for 120v at control. Control was not receiving power. Thermal fuse tested closed. Checked connection at junction box. Discovered that unit had shorted out on neutral side on line. Thermal event had occurred at wire nut. Trimmed and replaced wire nuts. Tested unit. Unit tested good
Evan E.
WASHER WHIRLPOOL LSQ8520JQ0 Customer stated that unit would not spin still since repair. Upon inspection discovered that lid switch connector was loose causing issue. Reseated connector and ran spin cycle. Unit began to spin. Unit tested good
Evan E.
RANGE FRIGIDAIRE PLGS389ECI Replacing control board due to board shorting out during bake cycle. Unit was intermittently Turning on and off. Replaced control. Tested bake /broil all functions working as they should. Unit tested good
David L.
REFRIGERATOR MAYTAG MBF2258FEZ03 Door is swinging open and hitting furniture. Adjusted the feet so the door was less aggressive.
David L.
FREEZER WHIRLPOOL WRS315SNHM01 Fresh food section is not cooling due to insulation completely restricting the air return in the fresh food section called Techline. Emailed pics to whirlpool. Was able to eliminate the insulation restriction from the freezer side customer to monitorSr7725910764Whirlpool_techline@whirlpool.com
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found frost on top of freezer liner. Caulked gaps where liner meets cabinet to prevent any warm air from entering freezer. The refrigerator tests good
David L.
WASHER ELECTROLUX EIFLS55IIWO Unit was not draining well due to a restriction in the pump filter. Cleared filter and tested.
David L.
RANGE MAYTAG MGR6600FZ1 Replaced dented panels pics attached
Shaiman C.
DRYER WHIRLPOOL WED4916FW0 Dryer will not turn on. Unit is not getting 240v. Suggested customer to contact an electrician.
David L.
REFRIGERATOR KITCHENAID KRFF507ESS01 Called Techline due to evaporator frosting in the fresh food section again and intermittent operation. Coil thermistor testing in range 83k at 32 Techline recommending replacing the thermistor harness and installing an updated control. Ordering control and harnessSR7725912679; ordrng 1 W10799425 (harns-wire) and 1 W10811364 (cntrl-elec)
David L.
REFRIGERATOR AMANA ART318FFDW03 The unit still have a full charge but the compressor is no longer pumping refrigerant. Ordering a compressor ; ordrng 1 W11092625 (compressor)
Steve M.
DISHWASHER WHIRLPOOL WDF760SADM3 Rescheduled due to cleaning people at home; ordrng 1 WPW10348269 (drain pump)
Shaiman C.
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer not available, returning at the end of the day. ; schdld next appmnt for 9/18 WED !"
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced door due to conclaves liner right door gasket is torn ordering gasket; ordrng 2 W10830274 (cables)s
David L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Freezer door was ok but the FF door was damaged ordering fresh food door; ordrng 1 LW10912110 (dor-fip)
Evan E.
DISHWASHER GE GDT720SGF0WW Customer stated that unit was producing loud noise while running. Upon inspection discovered that noise was coming from wash motor. Unit is also leaking from motor. Ordering wash motor ; ordrng 1 WD49X23782 (WASH MOTOR )
Evan E.
MICROWAVE WHIRLPOOL WMH53521HZ4 Customer stated that they could not mount unit due to unit missing top left mounting nut. Disassembled unit. Found that nut and bracket were loose inside cabinet. Reinstalled nut and bracket. Reassembled unit. Unit tested good
Evan E.
WASHER WHIRLPOOL TAWS800JQ1 Customer stated that unit will not spin. Upon inspection discovered that lid switch was failing unit was spinning while top was open. Discovered that timer windings had gone bad unit would not engage certain portions of cycle. Unit will also need new clutch and motor coupler was able to stop basket by hand while in spin. Unit will need:Timer WP3948852 $ 161.28Motor coupler 285753A $20.00 Lid switch 3949247V $ 46.00Clutch 285785 $49.00Labor $104.65 Customer does not want to proceed at this time. Also inspected dryer while in home. Unit needs new heater and also push to start switch. Switch we4m416 $20.00Heater assembly $118.03Labor $ 104.65 Plus tax Customer will contact office if he would like to proceed with either repair
David L.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replaced and insulated noisy fan motor