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for Rochester, NY
Michael - Rochester, NY
John - Rochester, NY
Susan - Rochester, NY
So quick and informative!
christopher - Rochester, NY
Anglin - Rochester, NY
Great Service, Awesome young man, very professional.
Paula - Rochester, NY
Stephen - Rochester, NY
We were still under warranty but the service we received was excellent. Thank you.
Quick easy service call
Kevin - Rochester, NY
Christopher - Rochester, NY
Steve did an excellent job. Our main problem was the leak. He fixed the leak and showed me how to do the same in the future. He also fixed the touchpad so we have all of the water/ice dispensing functions again. Cleaned under fridge.
Robert - Rochester, NY
This survey does not apply to me, plants tech did their part but the refrigerator is faulty
Jean - Rochester, NY
My refrigerator needs to be replaced. Your technicians have been here three times and tried to fix the problem but it is still not fixed. It is a new refrigerator and it is my believe that it should be replaced. A new refrigerator should not have to have ceiling to put around it or heat it up with a hairdryer. Your techs were fine, The refrigerator is not. Hopefully I can get it replaced. I will answer To pull questions below so I can submit it. However I do not believe this applies to me
Great experience as my appliance was fixed
Cynthia - Rochester, NY
Wonderful customer service, found the issue quickly, fixed and cleaned up, all the while being pleasant & personable!!! What more could a customer ask for?
Barrara - Rochester, NY
Very professional and friendly!
Michael - Rochester, NY
Very good job Thanks
David - Rochester, NY
The repairman, David Long, was friendly, courteous and professional. He replaced our faulty icemaker quickly and efficiently.
Teresa - Rochester, NY
Excellent service pros
Maria - Rochester, NY
The service guys were prompt, quick & efficient, had the parts ordered ahead of time & my machine is working better than new, thank u!!
Irene - Rochester, NY
Friendly and quick
Hugh - Rochester, NY
Fast and efficient excellent service by a very qualified technician
Steve is professional, personable and efficient.
Anne - Rochester, NY
Everything went well. My refrigerator looks brand new!
WASHER WHIRLPOOL WFW75HEFW0 Customer concerned about mold on bellow. Replacing bellow. ; ordrng 1 W11106747 (BELLOW)
REFRIGERATOR AMANA AFD2535FES Ice maker is leaking. Ordering ice maker; ordrng 1 D7824706Q (ice maker)
DRYER WHIRLPOOL WED7300DW0 Customer concerned about unit making a loud knocking noice. Rollers were heavily worn. Installed maintenance kit. Unit testing good. ; used 1 4392065 (REPAIR KIT) from stock
DRYER WHIRLPOOL WED4616FW0 Replaced harness & tested unit. Unit testing good.
DISHWASHER KITCHENAID KDTM404ESS1 Lower spray arm was not properly seated allowing contact with the lower rack. Reseated and tested with the clear door. Unit tested good.
WASHER MAYTAG MHW9000YW Replaced damaged motor control unit that was preventing use. Unit tested good after install
WASHER WHIRLPOOL MHW8200FW0 Replaced control due to ACU memory error. Unit tested good in diagnostics. Recommending washer be put on a dedicated breaker.
REFRIGERATOR MAYTAG MFW2055FRZ00 Bail arm would not move down. Replaced ice maker unit tested good; used 1 4317943 (ICEMAKER) from stock
REFRIGERATOR KENMORE 2539345010 Replaced sagging fed gasket unit sealed after install
REFRIGERATOR KITCHENAID KFIS29PBMS00 Unit has been frosting over in the fresh section since last repair. Switched to 8 hour defrost. Customer already defrosted unit. Defrost sensor testing good. ATEC warranty; dspstn on spec-tagged invntry: 1 WPW10514110 MOTOR EVAPORATOR
RANGE FRIGIDAIRE PLCF489CCB Oven needs new control . The control is not sending power to the bake element. Tested bake element ohms tested good . Control for this unit is discontinued and no longer available.
REFRIGERATOR AMANA ABB1921BRM00 Freezer evap frozen over. Put unit in diagnostics and turned on heater l heater tested good . But the compressor never turned off . Tapped the control with my hand the compressor turned off. Control is not turning off the compressor even when it goes into defrost .replaced control and tested unit . Tested good . Defrosted unit .; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
DISHWASHER WHIRLPOOL WDT720PADM1 Dishwasher leaking when cleaning the top rack . Tidal waving . Cleaned the holes on the spray are and reseated all connections that go to the top spray arm . Tested unit in diagnostics. Did not leak again
REFRIGERATOR MAYTAG MSS26C6MFZ00 RecycledPower to reset lights. Light now operational.
DISHWASHER WHIRLPOOL WDT720PADM3 F5E1 F4E3 F7E1 washer pump failure . Dishwasher needs washer pump . Quoted customer for job . Customer will contact whirlpool and see if there is anything that they can do for them . Charged service call.
RANGE WHIRLPOOL WEG730H0DW0 F8E0 cooling fan error code . Oven needs new fan quoted customer. Customer is going to contact whirlpool about possibly having work covered. Charged service fee; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
WASHER MAYTAG MVWC416FW1 F5E2 lid lock fault .replaced lid lock due to control not seeing that the lid was locked . Calibrated unit . Tested in auto diagnostics. Tested good .
MICROWAVE WHIRLPOOL WMH53520CW2 "Replaced transformer, magnetron, diode and capacitor for not heating . Tested unit . Tested good ."
WASHER MAYTAG MHW8200FW0 Customer stated that unit was flashing f01e01 error code once reaching spin portion of cycle. Ran test cycle. Once unit reached c08 on diagnostic test unit began to flash code. Replaced control. Ran diagnostic cycle again. Unit completed cycle as it should. Unit tested good
WASHER WHIRLPOOL WFW85HEFW1 Customer is experiencing same issue as before rotor bolt is becoming loose causing noise. Removed rotor bolt and used thread lock before reinstalling bolt. Reinstalled bolt and and torqued bolt tight as possible. Ran test cycle after doing so. Unit tested good
WASHER WHIRLPOOL WFW94HEXW2 Customer concerned about unit leaking and not draining water. F9E1 error code stored. Drain pump was not working. Replaced pump. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10241025 PUMP-WATER
WASHER WHIRLPOOL WTW6400SW3 Customer concerned about the lid not latching. F84 error code present. Latch should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 WPW10619844 LATCH
DRYER MAYTAG MGDB755DW3 Continuity was present for the moisture sensor harness. Replaced moisture sensor and control. Unit testing good.
WASHER MAYTAG MVWC565FW1 "Customer concerned about unit intermittently stopping. Replaced control, unit testing good."
DISHWASHER KITCHENAID KUDS30IXBL2 Customer stated unit would not fill with water. Checked for error codes. Unit was displaying code 10-2 for vent fan motor error. Ran diagnostic cycle. Unit filled as it should and ran through cycle. After cycle finished ran normal cycle to ensure unit was filling. Could not replicate issue after resetting control. Unit tested good
REFRIGERATOR MAYTAG MSD2651KEU Refrigerator vibrating when compressor turns on . Found the drain pan was vibrating. Put some cardboard and foam under neither to stop it from raddling . Unit is no longer making noises . Also leveled the refrigerator.
WASHER MAYTAG MHW5500FW0 Removed broken screw on rotor and installed new one . Tested unit in auto diagnostics. Tested good .
REFRIGERATOR FRIGIDAIRE FFTR1821TS0 Fresh food door not closing correctly. Found the hinge on the bottom was bent and loose . Reshaped and tightened . Replaced door gasket . Tightened handle on freshfood and adjusted freezer door for sealing . Tested unit . Tested good .
REFRIGERATOR MAYTAG MRT519SZDH00 Unit was at 40 degrees in the fresh food section on arrival. Found unit with freezer set to minimum setting with the damper all the way open. This is causing freezing temps in the fresh food section. Adjusted freezer setting to minimum setting. Having customer monitor.
REFRIGERATOR FRIGIDAIRE FFSS2315TE Damper is not opening ordering damper and control; rqstng P&A on 1 242303001 (DAMPER) and 1 A01078804 (CONTROL)
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Door liner is damaged preventing closure ordering door; ordrng 1 LW10413519 (DOOR RIGHT)
REFRIGERATOR MAYTAG MFI2570FEZ00 Unit is not making ice due to the ice maker not energizing the water valve. Replaced ice maker unit cycled and filled; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
REFRIGERATOR KITCHENAID KSCS25INWH02 Removed ice blocking defrost drain. Reattatched user interface that was disco nected. Cleaned coils. The refrigerator tests good
DRYER WHIRLPOOL WGD5000DW1 Dryer would not heat. Replaced thermal fuse. Unit testing good.; used 1 WP3392519 (FUSE-THERMAL) from stock