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for Rochester, NY
Bonnie - Rochester, NY
Great, friendly service
J - Rochester, NY
Good service, I liked the tracking features. Price only avg because it’s covered under warranty. Happy with the service
Mary - Rochester, NY
THE TECHNICIAN KNEW EVERYTHING ABOUT MY STOVE. HE WAS FRIENDLY AND ANSWERED ALL MY QUESTIONS. HE TOOK THE TIME TO PROPERLY MAKE ADJUSTMENTS AND IT WAS NOT A RUSH JOB. I WAS VERY PLEASED WITH THE SERVICE AND HIS KNOWLEDGE OF THE PRODUCT. THIS TYPE OF SERVICE REALLY MAKES A DIFFERENCE. THE TECHNICIAN SHOWED TRUE COMPASSION FOR THE WORK HE DOES. I HOPE THAT THERE ARE A LOT MORE TECHNICIANS OUT HERE LIKE THE ONE THAT SERVICE MY APPLIANCE TODAY. HE TRULY MADE MY DAY.
Has great knowledge about his job.
Ralph - Rochester, NY
Was up front about what was wrong and stated the different things that could be done and the costs.
sort of a waste of time
Andrew - Rochester, NY
nice repair crew, but overall it was a waste of time. on their 3rd visit after ordering additional parts at the 2nd visit, it was finally discovered the microwave was beyond repair and a new microwave is needed. 3 weeks wasted unfortunately.
Fast efficient service
Wayne - Rochester, NY
Technician arrived shortly after his courtesy phone call, He powered his work van through the treacherous roads of the trailer park combating snow and ice. He immediately identified the issue with my stove and fixed it promptly. He was courteous and professional, I couldn't tell for sure but I believe he is a mallard Hunter. I can't recall his name but It may have been Marty, Keith, Rusty or Hank. I would gladly share a mobile home kitchen or duck blind with him any day.
Matthew - Rochester, NY
good serviced follow-up
Barry - Rochester, NY
Kim - Rochester, NY
found the time frame for replacing parts longer then appreciated. it may have been to the warranty program. other wise everything was great. thanks
John - Rochester, NY
Mary - Rochester, NY
Gary has come a couple of times to my home to repair my stove. He has done a wonderful job each time. As soon as I start explaining what is wrong and he immediately tells me he knows what’s the problem is and takes care of it. He has been on time for each appointment and very professional.
James - Rochester, NY
Great service for reasonable price. Very knowledgeable technicians who were extremely helpful!
Mary - Rochester, NY
John - Rochester, NY
The agent was professional, courteous and friendly.
Gordon - Rochester, NY
Lisa - Rochester, NY
Mark - Rochester, NY
Dave Long was excellent. He is very knowledgable, knew exactly what was wrong with the appliance and did a nice job with the repair.
Lynda - Rochester, NY
Dave and Simon were both very courteous, friendly and knowledgeable. They were careful to explain the problem and took care in covering my floor so not to damage it, and covered their shoes as to not track in snow into my house. Great job by both! My washer works great!
very good young men did a great job
Paul - Rochester, NY
Cynthia - Rochester, NY
Dave was a pleasure to have as my service person. Problem was solved.
WASHER WHIRLPOOL LSQ7030LQ0 Customer stated unit was leaking water from underneath machine. Upon inspection discovered drain pump had hairline crack in front of it causing leak. Replaced pump Labor is ATEC warranty Just collecting for part cost. ; used 1 WP3363394 (PUMP) from stock
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Customer stated unit was producing rattling noise from rear of unit. Upon inspection discovered that line from compressor was resting up against compressor causing noise/rattling. Was able to bend line away from compressor and secure with insulation. Could not replicate noise once insulation was installed Unit tested good
REFRIGERATOR WHIRLPOOL WRF560SEYM Water line bladder was frozen preventing ice production and water dispensing. Thawed bladder. Unit testing good.
REFRIGERATOR WHIRLPOOL ED5HVEXVB03 Replaced thermostat due to no cooling. Unit testing good.
REFRIGERATOR WHIRLPOOL GSS30C7EYY00 Inspected unit and found Wiring harness to door electronics has a an open wire causing icemaker not to harvest. Wiring harness is part of the door say and Door is no longer available. W10369
WASHER WHIRLPOOL WFW75HEFW0 "REPAIRED A LOOSE POWER WIRE AT MOTOR CONTROL, TESTED UNIT AND A CHECKS OK"
MW-HOOD COMBO MAYTAG MMV4206FV0 "INSPECTED UNIT AND FOUND MICROSWITCH SEIZED OPEN, REPLACED SWITCH AND UNIT TESTS OK."
WASHER WHIRLPOOL WTW4816FW1 Replaced lid lock due to not locking and or operating. Calibrated washer . Ran in auto diagnostics. Tested good .
WASHER WHIRLPOOL MHW6630HW0 Replaced front panel due to dent . Tested washer . Tested good .
WASHER MAYTAG MVWX655DW1 Replced water valve that was restricted. Unit tested good.
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Water line to icemaker is leaking. Ordering ice maker fill tube.; ordrng 1 WPW10601149 (fitting)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 REPLACED THE COVER ASSEMBLY AND SEAL AS PER TECHLINE REQUEST AT LAST TRIP. CUSTOMER TO MONITOR
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Customer stated unit was leaking water from top of fridge and door handle was broken . Upon inspection discovered that seal around fridge had cracked In several spots causing door not to seal properly. Unit was letting warm air into cabinet. Suspecting this is how condensation inside cabinet is being formed. Ordering gasket & door handle ; ordrng 1 242193206 (gasket-refr door) and 1 5304506469 (handle set)
DISHWASHER KITCHENAID KDPE234GPS0 "INPECTED UNIT FOUND NO POWER TO WASH MOTOR, DID NOT HEAR RELAY KICK ON ORDERING CONTROL, ordrng W11087210/CONTROL for dishwasher(by KB)"
DISHWASHER WHIRLPOOL WDT730PAHV0 Adjusters for top rack are broken. . The new adjusters that were pre ordered are missing parts W10712395 . Rescheduling .; ordrng 1 W10712395 (adjuster)
RANGE FRIGIDAIRE FEF368GQB "Bake element is broken . Checked power to element tested good . Ordering new element part number 316075103; ordrng 1 316075103 (element,bake)"
MICROWAVE IKEA IMBS104GSS00 "INSPECTED UNIT AND FOUND THE COOLING FAN IS CRACKED AND RUNNING LOUD, ORDERING NEW COOLING FAN, ordrng W10426308/FAN MOTOR for microwave(by KB)"
WASHER WHIRLPOOL WFW72HEDW0 Replaced drain pump due to drain error. Tested in diagnostics.
STACKED LAUNDRY KENMORE 110.8876279 Unit is not heating due to an open thermal fuse. Ordering fuse; ordrng 1 WP3403607 (cutoff-tml)
WASHER MAYTAG MVWX700XW1 INSPECTING UNIT FOUND LID SWITCH NOT LATCHING CORRECTLY REPLACED LID SWITCH AND UNIT CHECKS GOOD
WASHER WHIRLPOOL WTW4955HW1 "REPLACED DEAD CONTROL FOR NOT HAVING POWER, RECALIBRATED WASHER AND UNIT CHECKS OK"
RANGE KENMORE 790.7303932 "INSPECTED UNIT FOUND F30 ERROR CODE, OVEN SENSOR WAS UNPLUGGED, RECONNECTED OVEN SENSOR AND TESTED OVEN AND HEATING UP. LOOKS LIKE WAS WRAPPED AROUND POWER CORD AND WHEN STOVE WAS MOVE OVEN , SENSOR MUST HAVE COME UNPLUGGED."
RANGE AMANA ACR4303MFB3 "INSPECTED UNIT FOR OVEN LIGHT NOT TURNING OFF AND OVEN NOT HEATING TO TEMPERATURE, ELEMENTS CHECK OK, UNIT HAS CORRECT POWER ORDERING CONTROL, rqstng P&A on W11297545/CONTROL for range(by KB)"
REFRIGERATOR AMANA ABB2222FEW "INSPECTED UNIT AND FOUND BOTH FF AND FRZ SECTIONS NOT COOLING, UNIT IS LOW ON REFRIGERANT. UNIT NEEDS A W10170276/COMPRESSOR AND WP12866905/DISCHARGE TUBE FOR DISCHARGE TUBE BEING CORRODED AND ALLOWED REFRIGERAN, TO LEAK AND HAS ALLOWED WATER INTO SEALED SYSTEM. CUSTOMER PURCHASING NEW REFRIGERATOR"
DRYER ADMIRAL AGD4875YQ2 "INSPECTED UNIT FOR NOISY WHILE RUNNING, REPLACED ROLLERS AND UNIT CHECKS OK, used 1 349241T from stock"
WASHER WHIRLPOOL WTW4855HW0 "INSPECTED UNIT FOR MAKING NOISE WITH A HEAVY LOAD FOUND PULLEY TOUCHING GUARD ORDERING NEW GUARD/COVER, ordrng WPW10550173/GUARD for washer(by KB)"
DRYER MAYTAG MGD5570TQ0 Found the white thermal fuse was open causing dryer to not heat. Replaced fuse and cleaned out internal vent for lint build up. The dryer tested good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced water valve for cracked water valve. The dishwasher tested good
M/W OTR WHIRLPOOL WMH32519FZ0 Tested microwave tested fine . No error codes . Called techline about over heating . SR 77241476343 . Techline said check the power . It's good . Microwave is working as expected.
DISHWASHER HOTPOINT HDA3700G00BB Dishwasher leaking . Found the dishwasher gaskets were causing it leaking . Quoted the customer amount to fix . Customer decided they will look into buying a new machine .
WASHER KENMORE 110.267425 Ordering lid lock . ; ordrng 1 WP8318084 (switch-lid)
REFRIGERATOR KITCHENAID KRFF507HPS00 Found door clicking at the hinge receiver. Found a lot of grease on the hinge. Ordering left door. ; ordrng 1 W11301204 (DOOR LEFT SS )
REFRIGERATOR GE GSCS3PGXCFSS "INSPECTED UNIT AND FOUND NO WATER TO DISPENSER BUT WATER IS GOING TO ICEMAKER, ORDERING WATER VALVE FOR WATER NOT BEING SENT TO DISPENSER, ordrng WR57X10070/WATERVALVE for refrigerator"
DRYER MAYTAG MEDC465HW0 REPLACED BINDING DOOR LATCH THAT WAS CAUSING DOOR TO BE HARD TO OPEN AND CLOSED. UNIT WORKING PROPERLY