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for Pittsford, NY
Julie - Pittsford, NY
Steve know our magical piece of Kitchenaid Refrigerator in and out. He knows exactly what to and gets to work ASAP. He’s fixes the issues efficiently and timing. He’s does an amazing job. Thanks Steve!
on time great service
Linda - Pittsford, NY
would recommend tech to all my family and friends
Terri - Pittsford, NY
Steve was courteous, knowledgeable, efficient, and professional. He explained the issue, what he was doing to fix it, and also gave suggestions for preventing future issues. 5 Stars!
Frank - Pittsford, NY
Excellent communication from initial scheduling through a call from technician Steve informing me that he would be at my home in 25 minutes which he was. Steve was friendly, respectful, worked efficiently and clearly explained the problem and the solution.
Nancy and Charlie
Nancy - Pittsford, NY
Nick is polite, competent and I am most comfortable having him in our home.
John - Pittsford, NY
Excellent technician, schedulers, use of technology to schedule and communicate. The only negative is their supplier, who had extreme difficulty in getting the necessary part to them in a timely manner. The second appointment to complete the repair after the part was ordered had to be rescheduled 3 times.
Gerald - Pittsford, NY
The service provided was great. Steve was knowledgeable about the appliance, diagnosed the problem, ordered the part and returned to install the part correctly. Everything occurred in a timely manner and I was very satisfied with the job!!
William - Pittsford, NY
Evan was wonderful. He followed all safety protocols and fixed our oven as promised.
Good and very organized
Edward - Pittsford, NY
Dave was great in every respect. Very determined Tech and very kind guy!
Joseph - Pittsford, NY
I had to have my Maytag Refrigerator repaired. Dave was very professional, knowledgeable and did a great job.
Wonderful service tech!
Barbara - Pittsford, NY
Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.
Steve is very personable and is great!
Julie - Pittsford, NY
Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.
Dmetri - Pittsford, NY
good service but had to wait several days
Edward - Pittsford, NY
Disappointed that Jenn Air didn't discount the labor cost. Considering that that we pd. a service call to another co.to find out that they were not a certified tec. plus it took several days to repair and lost alot of our food. Repairman was great
Excellent service !
Martina - Pittsford, NY
Dave F. Was polite, knowledgeable and very efficient.
Jim - Pittsford, NY
No work performed because I declined (too expensive) but he was a nice guy and seemed knowledgeable. I’d use them again. Also arrived exactly as stated. On time.
Nadine - Pittsford, NY
Fast and friendly
Edward - Pittsford, NY
Steve was courteous and professional. Before I new it he was done and my o en works like new.
friendly, knowledgable tec
Lourdes - Pittsford, NY
repair of new ref with ice maker issues
Robert - Pittsford, NY
Great company and supper technician with excellent skill and sound knowledge of problems with our appliances. Dave did a simply a great job.
DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Replaced UI and control. Tested unit via auto diagnostics cycle and unit tested good.Verbal signature acknowledged.
DISHWASHER FRIGIDAIRE FGHD2433KW1 Unit not draining . Found a piece of glass instead drain pump . Removed glass and tested unit . Tested good
RANGE GE JGB281DER2WW Found the burner peep hole was clogged . Cleaned and tested unit tested good .
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Removed ceiling in fresh food section and tested for leaking when running water dispenser. Found no leaks. Test with filter installed and not installed. ; dspstn on spec-tagged invntry: 1 WP2300868 FITTING
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Replaced acu. Defrosted unit. Customer will continue to monitor.Verbal signature acknowledged.
MICROWAVE KITCHENAID KMHS120ESS5 Helped Dave
MICROWAVE KITCHENAID KMHS120ESS5 Replaced magnetron and diode . Tested unit . Tested good .
REFRIGERATOR KITCHENAID KRSF705HPS00 fresh food evap frosted up .called techline SR 7728780860 changed ui to basic defrost and ordering defrost thermistor . Need to foil tape and zip tie thermistor. Defrosted unit .; ordrng 1 W10316760 (thermistor)
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Fresh food evap has a leak in it . Parts and labor are covered under service pointer . S code S71233. Ordering evap , compressor and other parts to do job . ; ordrng 1 W10917531 (evaporator) and 1 876765 (mtg kit) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found power to motor but not running Ordering motor; rqstng P&A on 1 W11087376 (pump&motor)
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Complaint of ice build up in FC. Water dripping into FF.Removed evaporator cover and found ice build up on evaporator. Defrosted unit with steam. Put unit in diagnostics mode and confirmed defrost heater works.Called Maytag techlineSR7728700933- Ohmed our defrost thermistor at 6028 ohms. This is a valid reading. Thermistor is sending correct resistance. Control board is not reading it and activating defrost. Needs new control board.Customer stated Manufacturer would cover cost of parts. No deposit taken on parts. Will follow up to ensure authorization is received before making repair.; ordrng 1 W11039790 (ACU)
REFRIGERATOR KITCHENAID KRFF707ESS01 "Removed frost from evaporator. Removed bottom tray , heated and straightened. Fastened to liner. Customer to monitor."
MICROWAVE KITCHENAID KMHS120ESS5 "called techline SR 7728668936 . Techline said to replaced magnetron and diode .; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 8206232A BULB"
FREEZER WHIRLPOOL WZF56R16DW00 Unit is below zero when arrived . Tone the customer is hearing is the sound of the unit booting up . Unit needs service kit W10812025; ordrng 1 W10812025 (contrl-box)
OVEN WHIRLPOOL WOD51ES4ES01 Ordering control for F1E1 error ; ordrng 1 W10807576 (cntrl-elec)
REFRIGERATOR JENN AIR JFC2089HTB Ohm out compressor. Windings are good . Replaced start device . Unit started right up . Unit tested good
DRYER WHIRLPOOL MEDB855DC0 "Replaced rollers,belt and idler pulley for screeching while running. The dryer tests good"
DISHWASHER WHIRLPOOL WDT790SAYB1 Found bottom spray arm sticking and not moving while testing in diagnostics. Removed and reinstalled. The dishwasher worked as expected during rest of diagnostic test.
DISHWASHER KITCHENAID KDTM504EPA0 Found motor just humming not running. Ordering motor; ordrng 1 W10861526 (pump&motor)
COOKTOP KITCHENAID KCGS550ESS01 Unit is not secured to counter . Took photos l recommend black dog installations. Did not charge service call .
DISHWASHER MAYTAG MDB7749AWM1 S25453 replaced ui for silver migration and start cancel buttons not responding. The ui tested good
REFRIGERATOR JENN AIR JFC2089HTB Can hear the start relay clicking . Thinking the start relay is going bad . Will check compressor windings when unit gets pulled out .; ordrng 1 W10613606 (start-dev)
REFRIGERATOR KITCHENAID KRFF305EWH00 30 degrees in fresh food and 0 in freezer .Filter house is leaking and fresh food section is freezing items . Found lots of ice built up inside fresh food section underneath where the filter housing was leaking . Customer turned the water off to the unit . Going to leave water off and check temperatures again on return visit to make sure that the ice wasnt causing the unit to be to cold inside . . Ordering filter housing and control and damper Will check thermistors in diagnostics on return . ; rqstng P&A on 1 W11346623 (filter housing) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)
DISHWASHER KITCHENAID KDFE204ESS1 "Replacing manifold , feed tube and spray arm due to unit failing to clean on the upper rack and also unit leaking. Replaced all parts and tested unit. Observed unit during diagnostic cycle with clear plastic door on front of machine to confirm function. Unit tested good"
DRYER MAYTAG MED6630HW1 Replacing console due to unit failing to respond to commands. Replaced console. Tested all buttons on console. Unit tested good
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced heater for smell during dry cycle. The heater tested good
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced soap dispenser for broken door and customer stated the rinse agent did not stay in dispenser. The complaint was not drying. Informed customer to run hot water at sink and use all high heat settings on dishwasher. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR , used 1 W10861000 (DISPENSER) from stock"
DRYER MAYTAG MED6630HW1 Console is acting very erratic will not respond to commands. Cannot get unit into diagnostic mode. Console will need to be replaced ; ordrng 1 W11397843 (CONSOLE (WHITE) )
REFRIGERATOR GE CYE23TSDCSS Fresh food section over freezing . Tested thermistors in diagnostics.Unit has error codes for fresh food evap . Called G.E. techline 04232636 . Techline suggested replaced main control and fresh food evap . User interface button is broken customer . Customer will think about repair ; rqstng P&A on 1 WR60X26866 (fan dc ff evap) and 1 WR55X30806 (Main control) and 1 WR17X27132 (display asm ss)
DRYER MAYTAG MGD6630HW0 Customer stating unit is producing same rattling hose as before. Discovered that bracket for heater and motor bracket are both loose causing rattling. Tightened screws for brackets and ran unit. Unit was still slightly rattling. Adjusted brackets and ran unit again. Unit is producing much less noise now. Unit tested good. Customer called manufacturer while tech was in home and received a P&L authorization. Updated Authorization code is listed below Updated Authorization code MRLOQ00APL1
DISHWASHER KITCHENAID KDFE204ESS1 Customer stating unit is not cleaning and is leaking from corner. Upon inspection checked for error codes. No codes present. Ran diagnostic cycle with clear plastic door on front. Discovered that feed tube and spray arm are both cracked causing issue. Ordering spray arm feedtube and manifold assembly ; ordrng 1 WPW10340542 (MANIFOLD ) and 1 WPW10340745 (FEED TUBE ) and 1 WPW10448645 (UPPER SPRAY ARM )
DISHWASHER KITCHENAID KDFE104DSS2 Found screw to the cabinet had fallen off and underneath the float causing unit not to fill with water . Reinstalled screw and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10648041 VALVE
MICROWAVE KITCHENAID KMHS120ESS5 Microwave is not heating . Ordering magnetron. Diode and interlock switches. ; ordrng 1 W11256462 (diode) and 1 W10818686 (magnetron) and 1 W11244490 (interlock)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer is stating that unit is producing burnt plastic smell coming from unit while running heater. Discovered that heater coil coating was beginning to come off causing issue. Heater will need to be replaced. Ordering heater ; ordrng 1 W10703867 (HEATER )