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for Pittsford, NY
efficient and great
Henry - Pittsford, NY
Fantastic tech he was
Jim - Pittsford, NY
It was great. Fixed my washer very fast.
Dishwasher Burn Down
Chad Malone - Pittsford, NY
My technician was great. Nice, efficient and knowledgable.
Great service- apparently, fixed it!
Christopher - Pittsford, NY
Steve was very personable and diagnosed what needed to be fixed- which was a new part previously installed that was not working correctly. Once the new part was in- we have seemed to have a working dryer. Thanks to Evan, Dave and Steve for fixing the machine.
An attempt at a very temperamental unit.
Christopher - Pittsford, NY
Dave did great but unfortunately did not solve our problem. Thorough and a good communicator. As provided the third and fourth service in the dryer, we still needed two more visits before the dryer was fixed. Thus the ratings below.
Karen Rabish home owner
Karen - Pittsford, NY
Carol - Pittsford, NY
Knowledgeable service man. On time. Excellent service.
Carol - Pittsford, NY
Kathy - Pittsford, NY
No Ice for Me
Larry - Pittsford, NY
Steve came to look at our six month old Whirlpool refrigerator that was not making ice. He tested the ice maker and determined it was faulty and ordered a new one. He then came out, replaced the broken ice maker and then discovered that the water valve was defective had to order one to replace it. His third trip was a charm and our ice maker is working fine. Steve was prompt, professional and explained everything he did.
Raymond - Pittsford, NY
Evan was polite and professional. He was knowledgeable and well trained. If everyone of the company is as good as Evan I’m happy to do business there again and again.
The best service.
Soumen - Pittsford, NY
The Tech was very thorough and was prepared. This was best service experience ever!
Bill - Pittsford, NY
He was quick and professional.
Disappointing service, had to pay three times !
Lynette - Pittsford, NY
Had a problem with my clothes dryer, first technician took the dryer apart, could not find the problem. Second technician came out and found the fan was blocked. A different company had to come out to remedy the problem. The cost was two service calls and the third party repair cost. Very dissatisfied customer.
Response from Appliance Tec:
We apologize for not diagnosing the problem on the first visit but after reviewing the reports you paid no more than what you would have paid if it was done on the first visit. The 3rd party costs for the vent cleaning were unrelated to the dryer itself thus it's hard to hold us accountable for them. Having the house vents cleaned is a safety and efficiency issue that really needs to be done on a regular basis. Please contact us if you have any questions. 585-442-8690
Brian - Pittsford, NY
Prompt, professional, expert
Tony - Pittsford, NY
Dave was initially stumped about our washer problem but figured it out, diagnosed cause, & replaced water valve. Runs fine now. Dave kept us informed of repair status, his arrival time & next steps. Great tech!!
Mary-Jo - Pittsford, NY
Technicians arrived in a timely manner, were very polite and respectful of home by wearing booties over their boots. Unfortunately, they could not locate the Jenn Air part for my double oven. Lower oven electric control panel (Touch Assembly) apparently not available as double oven is 14 years old. I am only able to give an average rating as the visit was maybe 10 minutes to tell me they couldn’t do anything and I was still charged $89.95 +tax fir their time.
Chris - Pittsford, NY
Steve is efficient and prompt. Quick to diagnose problem. Would recommend
MW-HOOD COMBO AMANA AMV1160VAW3 Replacing door handle on microwave due to old handle breaking. Replaced handle Unit tested good
REFRIGERATOR KITCHENAID KFCS22EVWH5 Replaced gasket for torn gasket. The gasket checks good.
RANGE KITCHENAID KSIB900ESS1 F6E1 error code tested oven sensor tested good and in range . Unit needs control . Control is cover by 60 months warranty.Replaced control tested unit . Tested unit Tested good .
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Dishwasher top rack adjusters broken . Replaced adjuster on top rack . Tested unit in auto diagnostics. Tested good .
WASHER MAYTAG MVWC565FW1 Tested washer and found no error codes. The hot and cold both worked as expected. Ran diagnostics and the washer passed all tests.
REFRIGERATOR MAYTAG MFC2061KES7 "S38253The drain tube in the freezer was plugged with ice, causing ice accumulation in the defrost tray and the freezer floor.I Replaced the drain tube and removed all the ice accumulation in the freezer.The refrigerator checks good."
DISHWASHER KITCHENAID KDTE204EPA1 Glass in pump prevented unit from draining. The added stress due to the glass caused pump to run louder than normal. Replaced pump. Unit testing good.
DISHWASHER KITCHENAID KUDS30IXWH9 S23010 I replaced both the top rack adjusters due to falling rack. The dishwasher tested good
REFRIGERATOR MAYTAG JFC2089HTB Replaced start device for not starting compressor causing a no cool situation. The refrigerator tests good.
RANGE FRIGIDAIRE LGGF3042KFJ Replaced main control and o erlay for persistent runaway temps. The range tested good.
MICROWAVE KITCHENAID KMCS1016GSS0 Customer stated that door would not open. Upon inspection discovered that door latch was sticking causing unit not to open. Could not find parts breakdown for unit. Called tech line to confirm that unit was not serviceable. Tech line stated that unit is not serviceable due to being countertop model.
WASHER WHIRLPOOL WFW92HEFW0 Customer stated unit was making noise while in spin. Upon inspection checked for error codes no codes were present. Ran test cycle. Could hear noise customer was referring to. Discovered that rotor cover bolt was loose for motor. This was causing noise. Tightened bolt Ran test cycle Unit tested good
WASHER MAYTAG MVWB865GW0 Customer stated unit was not agitating properly and was causing items to bunch up. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Customer took pictures of load while in machine to show tech items that were bunching up. Tub had little to no water inside machine.Spoke with customer about proper loading and cycle selection to ensure unit is getting proper amount of water for each load. Unit itself tested good
COOKTOP GE JP350B0C1BB Customer stated burner switch was loose. Upon inspection discovered that switch had come un clipped causing switch not to work correctly. Was able to reassemble switch. Ran test cycle unit tested good
REFRIGERATOR MAYTAG JFC2089HTB Found the coils plugged and compressor not starting. Put a tester start device on compressor and it is working at the moment. Ordering start device and explained to customer that if it is not cooling tomorrow am that it will need a compressor. ; ordrng 1 W10613606 (start-dev)
DISHWASHER MAYTAG MDB7749SBM3 Dishwasher wire harness and control melted . Needs both parts . Customer is going to call whirlpool.
REFRIGERATOR KITCHENAID KBFS22EWMS5 Refrigerator not draining after defrost . Replaced with new drain tube . Special Project S38253. Defrosted drain by evaporator. Tested unit . Tested good .; used 1 W10619951 (TUBE-DRAIN) from stock
WASHER MAYTAG MVWC415EW2 Drain pump was on when arriving . Got the pump to turn on . Checked connections to pump and reseated. Pump is now off . No error codes . Calibrated unit . Ran in auto diagnostics. Tested good . Tested unit with blankets by getting wet and spinning out . Tested good .
DRYER FRIGIDAIRE FERB7800DS0 Customer stated that drum would not spin. Upon arrival unit had already been dissembled. Removed drum to inspect bearing and motor. Bearing will need to be replaced. Reassembled unit to attempt to run unit. Once reassembled unit was running as it should. Suspecting that motor is failing under load Quoted customer to replace motor and bearing 131777700 (bearing ) $50.00131560100(motor) $ 125.00 Labor $ 104.65 S&H $11.11Service call fee $89.95 Customer does not want to proceed at this time.Collecting service call fee
RANGE FRIGIDAIRE LGGF3042KFJ Unit is still flashing f10 error code for temperature sensor even after new sensor was installed. Unplugged unit cleared code. Hardwiring temp sensor into unit. After hardwiring sensor in ran test bake to 400 degrees and monitored temperature with digital thermometer.Unit preheated as it should and is maintaining temperature. Customer to monitor and report back if issue persists.If issue is to arise again tech recommend replacement of control
DISHWASHER KITCHENAID KDTM354DSS4 Top rack fell off tracks due to broken tracks and adjusters. Replaced rails according to Whirlpool S Code. S Code: S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
DRYER WHIRLPOOL MGDC300XW1 Dryer not heating . Needs thermal fuse . Order part W11050897; ordrng 1 W11050897 (cutoff-tml)
DRYER MAYTAG MEDC300XW1 "Replaced rollers,idler and belt with maintenance kit for noise. Cleaned dryer and it tested good. ; used 1 4392065 (REPAIR KIT) from stock"
REFRIGERATOR KITCHENAID KSC24C8EYY02 Removed cover to evaporator in fresh food section and it was still full of ice. Removed ice and tested refrigerator in diagnostics. The frost pattern was good in test 4. The evaporator cover had black residue on inside of it. Showed customer. Replaced evaporator cover.
DRYER WHIRLPOOL MGDC300XW1 Replaced thermal cut off . Due to no heat. Tested unit . Tested good . Customer needs to get vents cleaned .. tax exempt
DRYER WHIRLPOOL WED9200SQ0 "Replaced thermal cutoff , element and thermal fuse due to no operation, tested unit . Tested good.; used 1 280148 (CUTOFF -TML), and 1 WP3392519 (FUSE-THERMAL) from stock"
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced main light in fresh food section on top of liner for strobing lights. The light tested good
WASHER WHIRLPOOL WFW85HEFW0 The washer was stuck in drain mode with f3 error. Removed lid and unlocked door. Put washer in diagnostics and it reset. The washer passed all tests in diagnostics.
DRYER WHIRLPOOL WED9200SQ0 Replaced thermistor and fuse for thermistor out of range causing dryer element to not shut off. Tested dryer and it cycled on and off as expected. The dryer tested good.
DRYER WHIRLPOOL WED9200SQ0 Found the outlet thermistor was reading 70k ohms at room temperature. The tech sheet says near 11-13 k ohms. This was causing unit to not turn off heater. Ordering fuser that was blown and thermistor; ordrng 1 WP3392519 (fuse-thrml) and 1 WP8577274 (thermistor)
DISHWASHER WHIRLPOOL WDF540PADT2 Replaced drain pump for not draining and replaced motor sump for drain pump would bot connect to sump. The dishwasher tested good
DRYER WHIRLPOOL WED9200SQ0 Replacing thermistor due to unit continually blowing thermal fuse. Replaced thermistor Ran test cycle Unit tested good Also recommended cleaning of vent maybe contributing factor to fuse blowing ; dspstn on spec-tagged invntry: 1 WP31001590 THERMISTOR
RANGE FRIGIDAIRE LGGF3042KFJ Customer stated unit was showing error code for temp sensor. Stated that unit would flash error code after 20 mins of cooking. Tech is recommending replacement of sensor. Replaced sensor Ran test bake cycle Unit tested good ; dspstn on spec-tagged invntry: 1 12001656 SENSOR
DISHWASHER WHIRLPOOL WDF540PADT2 Call 750 1383 on way found pump with open windings. On testing the pump it would not fasten back on sump. Ordering sump and pump; rqstng P&A on 1 W10876537 (drain pump) and 1 WPW10605059 (pump&motor)