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for Pittsford, NY
Friendly and Knowlegeable
Lori - Pittsford, NY
Tanner was very friendly and very knowledgeable about my washer. He diagnosed the problem and quickly resolved my issue.
Fast service friendly professional
Laura - Pittsford, NY
Doreen - Pittsford, NY
Prompt, friendly, experienced, willing to clearly explain issue
Great service and information
Brenda - Pittsford, NY
Tanner found the problem with our dishwasher right away and was able to clean debris out of the wash arm enough to get it working again. He gave us detailed information about how to order a new part to install ourselves or have him return to replace it. He then gave me so much information about how the dishwasher cycles work and what is the best one to use and why. He was so knowledgeable and eager to share. Things I wish I had known decades ago!
through and knowledgeable
Fred - Pittsford, NY
Unfortunate outcome but polite and thorough
Richard - Pittsford, NY
Tanner was very nice, knowledgeable and thorough. He discovered the problem with our dryer, but unfortunately the replacement part was no longer available, just 12 years after its original purchase. He showed me and explained the problem in a manner I easily understood.
Kevin - Pittsford, NY
I appreciated Tanners help in repairing our dryer. He diagnosed the problem and knew how to fix it without delay.
Jill - Pittsford, NY
Great service & reasonable!
Hands Down Best Service I’ve Ever Received
Stephanie - Pittsford, NY
Dave F was just awesome. He was courteous, kind, efficient, knowledgeable and incredibly helpful. I’m so grateful that he was the service professional that was sent to me. He’s established a standard it will be difficult for others to live up to. I can’t recall ever having a better experience with a repair than I had with Dave. Thank you!
James - Pittsford, NY
Ruslan - Pittsford, NY
James was polite and professional. Excellent service
Julie - Pittsford, NY
Steve know our magical piece of Kitchenaid Refrigerator in and out. He knows exactly what to and gets to work ASAP. He’s fixes the issues efficiently and timing. He’s does an amazing job. Thanks Steve!
on time great service
Linda - Pittsford, NY
would recommend tech to all my family and friends
Terri - Pittsford, NY
Steve was courteous, knowledgeable, efficient, and professional. He explained the issue, what he was doing to fix it, and also gave suggestions for preventing future issues. 5 Stars!
Frank - Pittsford, NY
Excellent communication from initial scheduling through a call from technician Steve informing me that he would be at my home in 25 minutes which he was. Steve was friendly, respectful, worked efficiently and clearly explained the problem and the solution.
Nancy and Charlie
Nancy - Pittsford, NY
Nick is polite, competent and I am most comfortable having him in our home.
John - Pittsford, NY
Excellent technician, schedulers, use of technology to schedule and communicate. The only negative is their supplier, who had extreme difficulty in getting the necessary part to them in a timely manner. The second appointment to complete the repair after the part was ordered had to be rescheduled 3 times.
Gerald - Pittsford, NY
The service provided was great. Steve was knowledgeable about the appliance, diagnosed the problem, ordered the part and returned to install the part correctly. Everything occurred in a timely manner and I was very satisfied with the job!!
William - Pittsford, NY
Evan was wonderful. He followed all safety protocols and fixed our oven as promised.
Good and very organized
Edward - Pittsford, NY
Dave was great in every respect. Very determined Tech and very kind guy!
RANGE WHIRLPOOL WEE730H0DS0 Customer stating that unit will not heat past 170°. Discovered that bake element was testing open causing issue. Confirm voltage at element. Ordering bake element.; ordrng 1 W10779716 (BAKE ELEMENT )
DISHWASHER KITCHENAID KDTE254ESS2 Replacing all parts listed due to upper rack falling and feed tube assembly being cracked. Replaced all parts. Tested unit. Unit tested good
WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of poor drain. Water stuck in gasket.Cleaned sump and drain holes on gasket. Tested unit via autodiagnostic and unit tested good.
DISHWASHER KITCHENAID KDTM404EWH3 F9E4 error code for lower spray arm . Water not spray and full force . Used clear door and watched water . Called techline SR 7730109592 .unit has 120 volts going to pump . Unit needs new sump W10861526 . Customer is going to call customer service.
WASHER MAYTAG MVWB765FW4 Q1 n o Q2 no Q3 noComplaint of clunk noise. Following stored errorsF0E4 spin limited by water temperatureF2E1 stuck key.Checked water supply connections and water supply was reversed. Corrected water supply.Customer provided video of issue. Sounds like slider chattering on gearcase. Inspected under unit found gearcase oil on rotor and slider. Slider does not fit snug onto gearcase. Ordering gearcase and slider.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)
DISHWASHER KITCHENAID KDTM604KPS0 Lower spray blade as fallen off of the manifold . Ordering manifold . Rinse aid door fell off and melted ordering. Dispenser . ; ordrng 1 W11174340 (Upper spray arm) and 1 W11412300 (dispenser)
DISHWASHER KITCHENAID KDTE254ESS2 "Q1 no Q2 no Q3 noComplaimt of upper rack not closing properly. Left hand track has failed causing adjuster to fail. Using S22916 to cover failed tracks. Customer to pay for new adjusters and labor to replace adjusters.; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10195840 (Positioned) and 1 WPW10340542 (Manifold), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced upper rack adjusters for falling rack. Whirlpool supplied parts.
DISHWASHER KITCHENAID KDTE104ESS2 "F7E1 heater error code .F5E1 door stuck open error . Wash pump is not runnning , verf 120 volts going to motor . Also wash pump is leaking .wash pump WPW10605057; ordrng 1 WPW10605057 (pump and motor assy)"
REFRIGERATOR KITCHENAID KRFC302ESS00 Both fresh food door gaskets are torn . Ordering gaskets W10830046 grey .; ordrng 2 W10830046 (gasket-fip)s
DRYER WHIRLPOOL WGD4815EW2 Removed rear vent inside dryer and cleared lint from inside blower the customer can not access that was causing noise and poor airflow. Tightened blower to housing. Fastened vent from dryer to house due to vent came off at house Tested dryer and it tested good.
WASHER WHIRLPOOL MHW8630HW3 Replacing dispenser due to unit filling detergent area of dispenser with water. Replaced dispenser. Tested unit. Unit tested good
OVEN WHIRLPOOL WOD51ES4ES01 Replacing main control and UI due to unit acting very erratically when trying to run bake or broil cycle. Replaced both parts. Tested unit. Unit tested good
OVEN WHIRLPOOL WOD51ES4ES01 Unit is flashing F1e1 code for internal error along with door like for f5e1. Unit will not stop attempting to lock door and will not run bake or broil. Ordering control and UI ; ordrng 1 W10807576 (CONTROL ) and 1 WPW10752316 (UI )
COOKTOP KITCHENAID KCGC506JSS00 Front and right burners have delayed lighting. Ordering flame spreaders and caps ; ordrng 1 W11344538 (CAPS) and 2 W11344539 (SPREADER TWO)s
DISHWASHER MAYTAG MDB8969SDM0 Adjusters were broken . Replaced adjusters and tested unit in diagnostics. Unit tested good . ; used 2 WPW10546503 (ADJUSTER) from stock
COOKTOP KITCHENAID NA123 Found the front left and right rear switches are not sending power to ignitor. The screws in burners are all seized. The screws would need drilled and all the burners and orifice holders would have to be replaced to repair switches. Customer is going to replace.
WASHER MAYTAG MVWB955FC0 Customer states unit is coding during wash randomly. Cleared pressure dome with drill bit. Noticed the water valve hums but does not send water during diagnostics. The water valve works during a normal wash. Put comforter in wash and started wash. Customer is going to monitor
DISHWASHER WHIRLPOOL KDPE334GPS0 Replaced wheel on left back for wheel fell off.
RANGE KITCHENAID kems378sss04 Installing bake and broil element that customer has purchased for unit. Installed both parts and tested unit. Ran preheat to 325 unit heated up as it should. Unit tested good. Deducting labor from part cost. Please reimburse customer 97.47 from remaining balance.
WASHER MAYTAG MAV408DAWW Q1 no q2 no q3Replaced flume assembly. Tested unit with a super fill and unit tested good. Advised customer monitor drain sink on large sized loads. Sink not draining quick enough to keep up with drainage from washer.
REFRIGERATOR KITCHENAID KRFC302ESS00 Ice bin not going in all the way . Found the screw that holds the rails was backing out not allowing the drawer to go back in . Fixed screw . Drawer and ice bin and good . Mullion is not flipping back like it should and both fresh food door gaskets are torn ordering mullion and door gaskets . Tightened all door handles as they were loose .; rqstng P&A on 2 W10830046 (gasket-fip)s and 1 W11177230 (rail-mulln)
50#IM 15' FS ADMIRAL NA123 Replaced vent for customer from dryer to wall pipe; used 1 VENT CLAMP (VENT CLAP) from stock
WASHER MAYTAG MVWB955FCO Replacing water valve due to unit failing to fill. Replaced water valve. Tested unit. Unit now filling as it should. Unit tested good
MW-HOOD COMBO AMANA AMV1160VAW3 Customer stating handle has cracked again. Advised customer that due to handle sticking out over front right burner is this contributing to issue. Ordering handle ; ordrng 1 W10212410 (HANDLE )
DISHWASHER KITCHENAID KUDS30IXBT2 Ran diagnostics not leaking . After diagnostics there was a F10 E2 error could for vent . Replaced vent still not leaking . Customer will monitor. Cleared error codes . If there is any more error codes follow them .
WASHER WHIRLPOOL WTW8100BW0 Replaced faulty RPS sensor. Ran spin cycle with no issue. Customer toMonitor. ; dspstn on spec-tagged invntry: 1 WPW10178988 SENSOR
DISHWASHER MAYTAG MDB8989SHZ0 Replaced motor sump for leaking and not washing dishes. The dishwasher is working as expected a and not leaking.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced led for not lighting. The led lights are now working.
REFRIGERATOR KITCHENAID KFXS25RYMS4 Customer is concerned with a burning smell coming from the unit. Inspected machine compartment ice room LED lighting and evaporator compartment for electrical damage. Found debris sitting next to the right hand corner of the defrost heater likely causing the smell pictures attached. Customer had the unit pulled out when I arrived. When picking up the power cord the waterline began to leak at a kink that was present near the floor.The The amount of pressure needed to get the waterline to leak as it did was Insignificant. The waterline would have Broken when pushing the unit back into place. The needle valve used to feed the refrigerator water supply would not seat properly causing the customer to have to shut off water to the home. Left water shut off to the house. And made recommendations on how the customer may go about having the waterline repaired. Pictures attached of the waterline and the position of the refrigerator on arrival
DISHWASHER KITCHENAID KDTE334GPS0 Replaced valve and tested twice. Unit no longer makes hammer noise. No leaks found.
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Found top rack was not positioned correctly and holding door open. Removed rack and repositioned. The door closes properly now.
DISHWASHER KITCHENAID KDTM354DSS5 "Q1 no q2 no q3 noComplaint of no operation. Was able to power cycle with success but now even that does not work. !measured 120VAC to ACU. Power cycled unit and front display worked momentarily. Top buttons did not. Power cycled again and drain pump runs. No way to cancel. UI completely unresponsive. SR7729781379Advised to replace UI, ACU and vent fan. DC current could be overloading the board. Unit and parts out of warranty. Per JM able to obtain coverage for parts. Only charge service fee.Customer reaching manufacturer for assistance. Will pay service fee if manufacturer does not cover entirety of repair.; ordrng 1 W10803367 (UI) and 1 W11368631 (ACU) and 1 WPW10469574 (Vent Assembly)"
DISHWASHER WHIRLPOOL KDPE334GPS0 "Q1 no q2 no q3Complaint of adjustable tines clip broken and lower wheel fell off. Reinstalled tines. Wheel is broken. Ordering new slider.; ordrng 1 W10195416V (Wheel assembly), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"