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for Phelps, NY
Francis - Phelps, NY
Prompt, very professional and very courteous and your dog liked him!
Bruce - Phelps, NY
Knew the problem with the dishwasher door and fixed it very quickly.
WASHER MAYTAG MVWC565FW1 Replaced water valve for cold solenoid not running. The washer tested good.
WASHER MAYTAG MVWC565FW1 "Customer stated unit was not finishing cycle would get stuck on wash. Checked for error codes unit was displaying 2 codes f8e1 long fill and f5e2 lid lock fault. Ran test cycle latch seemed to preform as it should during cycle but would not lock on normal cycle. Also discovered that cold valve was failing to actuate during fill portion of cycle. Replaced latch Ordering water valve ; ordrng 1 W11038689 (WATER VALVE), used 1 W11307244 (LATCH) from stock"
DISHWASHER MAYTAG MDB4949SHZ0 Customer stated unit was not cleaning dishes. Upon inspection discovered that unit was displaying 2 error codes 4-3 (wash motor not running) and 7-1 (no heat ) Replaced sump and motor Ran test cycle Unit tested good
WASHER MAYTAG MVWC555DW1 Customer stated unit was moving violently while in spin. Upon inspection discovered that drive hub had cracked in half causing issue. Replaced drive hub Ran test cycleRan unit on high spin for customer unit tested good; used 1 W10528947 (HUB) from stock
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Replaced cover which has control board that was failing. Tested water dispenser. . Tested good .
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Waser and icemaker dispenser not working . Found the front panel control that controls the drawer temp has failed . Causing the water dispenser not to work . Service pointer W10666199 . Ordering cover WPW10732686; rqstng P&A on 1 WPW10732686 (cover)
DISHWASHER WHIRLPOOL WDT720PADW2 Customer stated door was falling down. Upon inspection discovered that rubber grommet that sits on hinge had fallen off. Reinstalled grommet on hinge Unit tested good
WASHER MAYTAG MHW4300DW0 Customer stated unit was draining slowly. Upon inspection discovered unit displaying f9e1 error code (long drain) Removed back panel to inspect air trap. Discovered that pressure hose had been rubbing up against stator motor while spinning and caused hose to have hole in it. Was able to trim excess hose and reattach to trap. Reassembled unit Ran test cycle Unit tested good
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Refrigerator lights not turning on. Replaced led board . Tested refrigerator tested good .; dspstn on spec-tagged invntry: 1 W10830288 CNTRL-ELEC
OVEN KITCHENAID KODE507EBS04 Customer stated sliding rack in upper oven was not able to slide freely. Upon inspection discovered that rail was partially bent causing rack not to slide correctly. Ordering new rack Can ship item to customer ; ordrng 1 W10282972A (SHIP TO CUSTOMER)
DISHWASHER WHIRLPOOL WDF330PAHB1 Replaced pump for not draining. The dishwasher tested good.
WASHER MAYTAG MVWB835DW0 Replaced control panel due to unit displaying F6e2 code (UI failing to communicate with CCU). Replaced control Ran test cycle Unit tested good
DRYER MAYTAG MEDB765FW0 Customer stated unit was producing burning smellUnit is producing burning smell coming from motor after running unit with large load inside of drum ordering motor & blower. ; ordrng 1 WPW10349492 (BLOWER WHEEL) and 1 WPW10508324 (MOTOR)
WASHER MAYTAG MVWB835DW0 Customer stated unit was not powering up and console wouldn't respond to commands.Upon inspection discovered error code F6e2 (ACU failing to communicate with UI)Unit ran through cycle as it should could not find any other issues with unitOrdering control for unit; ordrng 1 W11100602 (CONTROL)