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Local Reviews
for Penfield, NY
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Lucy - Penfield, NY
Extremely pleased with the service and the tech
Very professional job!
Channing - Penfield, NY
My wife and I were very pleased with the excellent job Jason did in fixing our ice dispenser. Worked fast and kept the work area clean.
Good service
Rita Bundschuh - Penfield, NY
After a year of repairs on a 1 year old machine we thing it’s finally working right. Hopefully it will not need repair anytime soon.
G
Nancy - Penfield, NY
Not fixed but good advise
Tom - Penfield, NY
Great
Maytag Service
Nicholas - Penfield, NY
Good timely service.
44 Brantley way
Charles - Penfield, NY
Great Service
Carl - Penfield, NY
great service
Gertrude - Penfield, NY
Marlene’s
Marlene - Penfield, NY
Very nice and helpful. Excellent
Jody
Jody - Penfield, NY
Great job and service
Scott - Penfield, NY
great service and every person we met went above and beyond to solve a stubborn problem
Joan - Penfield, NY
We appreciated the "stick to it tiveness" of every person who came to the house. Also the compassion with the billing for these many visits. The oven now works on Convection!. Even the polite manner that Tanner answered the phone!
Tech was prompt, professional and completed repair quickly!
Felicia - Penfield, NY
Joan
Joan - Penfield, NY
Personable young man who provided great service
Great Service
Mary - Penfield, NY
Great job!
Kelly - Penfield, NY
excellent customer service
"Salone - Penfield, NY
Great service
James - Penfield, NY
Evan is a great service technician. He is professional, polite and efficient at diagnosing and fixing the appliance. I highly recommend him and Appliance Tec.
Walt
Walter - Penfield, NY
Great warranty service. Done very quickly
Evan E.
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer stated that gasket for both fridge doors has ripped. Discovered this was correct magnets for both door are coming through gasket. Replaced gaskets for both doors. Unit tests good
James J.
REFRIGERATOR KITCHENAID KRFC704FPS00 Replaced ice door and icemaker. Checked that damper was sealing. Customer is to monitor.
Evan E.
DISHWASHER WHIRLPOOL KDTM404ESS3 Replacing wash motor and spray arm due to unit failing to run. Replaced all parts. Unit was currently uninstalled due to wait time for parts was not able to test machine
James J.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced control and rh ff switch due to intermittent door open alarm and intermittent led lights. Customer is to monitor. If problem persists issue is most likely a broken wire in the harness.
James J.
OVEN GE JSP57B0F1BB Q1 n. Q2 n. Q3 n. Switch ordered is the incorrect switch part is missed labeled in parts breakdown ordering correct switch; ordrng 1 WB24T10119 (switch infinite cont)
James J.
RANGE MAYTAG MGS8800FZ0 Q1 n. Q2 n. Q3 n. Replaced control and tested. Unit functions properly. One year warranty on repair.
David L.
REFRIGERATOR KITCHENAID KFIV29PCMS02 Checked refrigerator for an intermittent popping noise. Tested all of the loads in diagnostics. Was not able to recreate the noise while I was there. Found slight frostBuild up on freezer drawers. Likely from an air infiltration even that is no longer taking place. Unit is testing good. Requested that the customer record the noise if possible to forward to our office.
Tanner R.
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noComplaint of no operation. Customer power cycled unit several times. At time of service call touch pad is operational. No stored error codes. Ran autodiagnostics cycle and ran with no issue until attempting to cancel cycle. Took multiple tries for cancel button to register. Removed front panel and inspected connections at control. Found connector on UI board is a little loose causing intermittent connecting. Ordering UI and Control.; ordrng 1 W11305303 (ACU) and 1 UI (research ticket to obtain part number is active)
Tanner R.
DISHWASHER KITCHENAID KDFE104DSS3 Q1 no q2 no q3 noComplaint of no drain and noisey drain. Filled unit and ran drain. Drain buzzes but does not drain. Sump and line are clear of debris. Needs new drain pump. Replaced drain pump and unit tested good. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
James J.
REFRIGERATOR KITCHENAID KRFC704FPS01 Q1 n. Q2 n. Q3 n. Unit not cooling. Ff at 50. Freezer at 25. Compressor and fans running. Sealed system leak. Need ff evap. Parts covered by manufacturer. ; ordrng 2 W11109499 (drier-tube)s and 1 W11291123 (evaporator)
James J.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI and tested. Door ajar led working properly customer is to monitor
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced drip pan that was bowed and fastened the back cover properly. The evaporator was not frosted on arrival. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Evan E.
WASHER MAYTAG MHW8200FW0 Replacing rotor bolt due to original bolt snapping off inside drive shaft. Was able to tap bolt out with extractor set. Replaced bolt and reassembled unit. Ran test cycle to confirm function. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL DWU9906BAB Replacing door latch springs and wheel assembly due to unit failing to run cycle due to door switches failing to make contact. Replaced all parts. Tested unit. Unit tested good
Steve M.
REFRIGERATOR KITCHENAID KRFC704FPS04 Added pressure valve to water line for high water pressure causing filter to stop letting water to dispenser. The water tested good
Evan E.
DISHWASHER WHIRLPOOL DWU9906BAB Customer stating unit will not run and also rack does not fully slide out and door is falling. Discovered that switch mechanism for handle is broken. Also wheel assembly on rack has snapped causing issue. Ordering wheel assembly and springs. ; ordrng 1 WP903093 (WHEEL ASSEMBLY ) and 2 WP912652 (SPRING )s
Steve M.
OVEN GE JSP57B0F1BB "Found front right dual switch is intermittent. Ordering switch. ; ordrng 1 WB24T10063 (switch,inf)"
Evan E.
WASHER WHIRLPOOL MVWC465HW2 Replacing inlet assembly due to threads being stripped on original assembly causing unit to leak from inlet. Replaced water valve. Tested unit. Unit tested good
Evan E.
WASHER MAYTAG MVWC565FW2 Customer stated that unit would not engage into spin. Checked for error codes no codes present. Ran tested cycle. Unit would not spin or agitate during cycle. Discovered that control is causing issue. Replaced control and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11399433 CONTROL
Evan E.
WASHER WHIRLPOOL MVWB835DW1 Replacing gear case due to bearing inside gear case failing causing unit to sound very loud while in spin. Replaced gear case. Tested unit. Unit tested good
Dave F.
WASHER MAYTAG MVWC565FW2 F7E6 motor fault error F7E7 unable to reach target RPM. Called techline SR 7728956894 . Ohm out motor . Motor was good tachometer tested good . techline said to replaced main control . Ordering control .; ordrng 1 W11399433 (Control)
Tanner R.
DISHWASHER KITCHENAID KDPE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Motor barely moves water. No stored errors after multiple tests. Confirmed voltage to motor circuit. Quoted for motor sump assembly. Customer researching replacement options before making repair.Verbal signature acknowledged
Steve M.
DRYER WHIRLPOOL WED4850HW0 Replaced door switch for dryer not starting. The dryer tests good
Dave F.
DRYER WHIRLPOOL MDE9700AYW Replaced the Thermal cutoff . Tested unit tested good .
Tanner R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 no Q2 no Q3 no Complaint of no drain/dry. Following stored errorsF6E4- water issue.Ran auto diagnostics cycle and unit filled without issue. Cancelled cycle and unit does drain. Drain pump works and pushed water into disposal and up into customer sink. Unit drains however customer drain pipe is clogged. Water is back filling into unit causeing a poor dry due to submerged heat element. Went over use and care of unit and advised customer use rinse aid to assist in drying.
Tanner R.
WASHER WHIRLPOOL WFW7590FW0 Q1 no Q2 no Q3 no Complaint of unit leaking from front door. Then during wash cycle the bellow gasket came undone from the front panel. Gasket is torn at front causing imperfect seal. Ordering new bellow gasket.; ordrng 1 W11106747 (Bellow)
Evan E.
MICROWAVE KITCHENAID KOCE507ESS06 Replacing broil element due to old element breaking causing unit not to broil. Replaced element. Tested unit. Unit tested good
Tanner R.
DRYER KENMORE 110.680628 Q1 no Q2 no Q3 no Replaced drive and blower belts. Tested unit and unit tested good. Repair paid in full on initial service call.Verbal signature acknowledged
Tanner R.
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Removed and defrosted ice. Replaced fill tube. Advised customer to monitor floor of freezer cabinet for sheet ice.Verbal signature signature.; used 1 W11084807 (Fill tube) from stock
Tanner R.
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of no hot water during hot water washes. Ran hot water valve via manual diagnostics and water valve opens. Water was not hot. Customer states they prime water at utility sink before running. Ran valve til water was hot. Following stored errors:F0E4 Spin limited by water temperatureSR7728775811- measured resistance of water valve thermistor At 179 ohms. Advised to replace valve assembly and if that does not resolve to order control.Replaced water valve assembly and tested unit. Unit tested good.Verbal signature acknowledged.; used 1 W11165546 (Valve assembly) from stock
Tanner R.
REFRIGERATOR WHIRLPOOL ED5LVAXVQ00 Q1 no Q2 no Q3 no Complaint of frost building in FC. Customer is defrosting once a month. Removed evaporator cover and evaporator is iced up. Measured resistance of defrost element at 18.3 ohms.SR7728765530- forced defrost and unit went into defrost hlwever element never turned on. Measured voltage going to bi metal however metal testing open. Needs new bi metal. Replaced bi metal. Customer will monitor for defrost issues.
Evan E.
WASHER WHIRLPOOL WTW4800BQ1 Customer is stating that items are coming out wet at end of cycle and unit is not cleaning properly. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin unit is spinning as it should. Cannot find issue with machine at this time. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 WPW10661045 PUMP-WATER
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 called techline SR 7728820034 . Spoke with techline line . There was frost building back up on fresh food evap . After we followed all service pointers for issues on this unit . Techline deemed unit unrepairable. .
Tanner R.
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 Complaint of leaking still. Complaint of noise since bellow gasket changed. Ran auto diagnostics cycle. Mild squeak is present when unit is getting up to speed. Unable to reproduce leak. Customer stating puddle of water in front of machine. Referencing service pointer W11436352 and ordering new ACU. Ordering new gasket in case of abrasion. ; ordrng 1 W11322905 (ACU) and 1 W11314648 (Bellow)