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for Penfield, NY
Kelly - Penfield, NY
excellent customer service
"Salone - Penfield, NY
James - Penfield, NY
Evan is a great service technician. He is professional, polite and efficient at diagnosing and fixing the appliance. I highly recommend him and Appliance Tec.
Walter - Penfield, NY
Great warranty service. Done very quickly
Nancy - Penfield, NY
Marilyn - Penfield, NY
Doris - Penfield, NY
I explained what my problem was (burner not working) and still had to pay a $90.00 diagnostic fee. then it was topped off with a high labor fee!
Five Star Appliance Service!
Satisfied customer - Penfield, NY
Excellent repair service with an excellent Tech. Couldn't have asked for better - thank you.
Very good service
Marilyn - Penfield, NY
Dave was very helpful...my dryer still does not dry the laundry and I will take it up with the manufacturer. Dave was wonderful.
Vicki - Penfield, NY
Steve was courteous and professional.
Jean - Penfield, NY
Morgan - Penfield, NY
Another great experience with Evan!
Douglas - Penfield, NY
Great job, in and out real quick
Morgan - Penfield, NY
Evan was fabulous....he got the job done and was extremely personable throughout the process. I will definitely be requesting him for future visits.
Ken - Penfield, NY
Great service by an even greater tech!!!
John - Penfield, NY
Dave is a true professional, courteous, knowledgeable, caring and so easy to deal with. More companies need more Dave's, he is a credit to his profession!!!
David - Penfield, NY
Answered all my questions
Paul - Penfield, NY
On time, fixed problem, worked hard, very nice
Ken - Penfield, NY
Evan Ercolamento showed up right after he called. Checked our dishwasher and provided a very minimal repair. Service charge seemed a little high, however satisfied with the results.
Nicholas - Penfield, NY
REFRIGERATOR MAYTAG MFI2569VEM2 "Unit is not cooling due to a failed HV control. Ordering control. Labor is 104.65; ordrng 1 WPW10310240 (cntrl-elec257.04), used 1 SH1500 (SHIPPING&HANDLING) from stock"
REFRIGERATOR KITCHENAID KRSC503ESS01 Found water bladder in fresh food section was frozen. Defrosted bladder . Tested unit water is now dispensing . Turned temperatures up in fresh food section . Customer will monitor.
DRYER WHIRLPOOL WGD49STBW2 Replaced ignitor. Repair successful.
DRYER WHIRLPOOL WED9400SW2 Customer stating unit is very noisy during use. Discovered that idler pulley was seized causing issue. Used dryer repair kit to replace all moving parts. Ran test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock
DISHWASHER MAYTAG MDB4949SDZ0 Customer stating that water is leaking from unit while unit is running. Upon inspection discovered pin size hole in fill line running from valve to water inlet on unit. Was able to trim hose and reinstall. Ran unit multiple times and could not replicate issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
DRYER WHIRLPOOL WED9400SW0 Customer stating unit is flashing f70 code. Code pertains to control failing to communicate with UI. Replaced control and ran test cycle. Unit tested good
REFRIGERATOR KITCHENAID KRSC503ESS01 "Freezer temperature is -1 . Fresh food is 45 degrees. Found ice buildup in back of fridge and over evaporator in FF section. Tested thermistors . Test 1,2,39 tested good. Steam melted ice on evaporator . Secured evap thermistor with foil tape and zip tie. Ran tested four .Monitored evaporator to observe standard frost pattern. Unit tested good."
DISHWASHER MAYTAG MDBH969AWB5 Customer has to reschedule appointment for Friday 12/27; schdld next appmnt for 12/27 FRI 12-3
DRYER WHIRLPOOL WGD6200SW2 Customer stating that unit wasNot heating. Upon inspection discovered that thermal fuse had blown causing ignitor not to glow. Replaced thermal fuse and ran test cycle. Unit tested good. Also spoke with customer about getting vent cleaned due to possible relation to issue. Dryer vent wizard Scott Koepke585-441-7227; used 1 WP3392519 (FUSE-THERMAL) from stock
REFRIGERATOR WHIRLPOOL WRB322DMBM Replaced valve due to leak. Unable to reconnect plastic waterline because it was connected using a brass feral and nothing inside the middle of the water line.
OVEN-MW COMBO KITCHENAID KEMS377DBL1 The magnetron has failed and is causing an odor. Ordering magnetron. Labor is 199.95; ordrng 1 W10245183 (magnetron)
MICROWAVE WHIRLPOOL WMH31017HB3 Receptacle that the unit plugs into has a melted neutral wire and the side of the plug has melted to the side of the Box. Recommending customer shut off receptacle the breaker and have an electrician repair it before use. Tested unit with an extension cord. Unit tested good
REFRIGERATOR WHIRLPOOL WRB322DMBM Found a leak at the water valve ordering water valve. ; ordrng 1 WPW10498976 (valve)
WASHER WHIRLPOOL MHW5630HW0 Customer stating that unit is still flashing f8e1 code even after water valve being changed. Checked for codes f8e1 is only code present. Checked resistance on both valves. C1 cold valve is giving resistance reading well outside range (2365k) should be reading between 1100-1350k. Took resistance reading for C2 cold valve C2 cold valve is within resistance range (1280k). Took resistance reading on hot valve. Hot valve gave reading of 1180k. C1 is outside of resistance range. Called techline to document findings. SR: 7726660742 Explained to techline that valve has already been changed once and same issue is occurring. Techline is recommending replacement of pressure switch not cold water valve; ordrng 1 W11316246 (PRESSURE SWITCH ) and 1 W11316256 (VALVE)
WASHER WHIRLPOOL WTW7300DW0 Customer stated that unit is not spinning out clothes properly. Checked for codes. No codes present. Ran test cycle. Unit completed cycle as it should but drain pump would not stop running. Removed console to inspect pressure hose. Discovered pressure hose was not fully seated on control. This was causing issue. Control was unable to sense amount of water in tub. Reseated hose and tested unit again. Unit tested good
RANGE WHIRLPOOL WFE550S0HZ1 Replacing left front infinite switch due to switch failing to operate burner on low setting. Replaced switch and tested burner. Unit tested good
MW-HOOD COMBO MAYTAG MMV4205FZ1 Replacing capacitor and diode due to unit not heating. Replaced both and ran test cycle. Unit tested good
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Found door were not self closing. Took doors off and reset closures. Lowered legs to raise u it for noise. Tightened handles for loose handles. The refrigerator tests good.
RANGE WHIRLPOOL WFE515S0ES0 Customer stated that burner would only work on high setting and also heard popping noise when turning on burner. Upon inspection discovered that infinite switch had internal short causing issue. Replaced switch and tested burner. Unit tested good
WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit is flashing LF code for not filling. Checked for error codes upon arrival. Unit was displaying F8e1 for long fill. Ran test cycle. Cold valve 2 was failing to actuate and also hot valve would not actuate. Took resistance readings of both valves. Both valves tested outside of normal resistance values. Replaced both valves. Ran diagnostic cycle to confirm function. Unit tested good
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated that LF burner will only work on high. Tested burner. Burner will only run on high setting for single or dual burner. Swapped switch with other dual element burner and tested burner. Other switch is controlling heat setting as it should. Ordering switch ; ordrng 1 WPW10434452 (SWITCH )
MW-HOOD COMBO MAYTAG MMV4205FZ1 "Customer stated that unit would not heat. Upon inspection checked for error codes. No codes present. Checked resistance of capacitor , transformer and magnetron. All tested good. Checked diode for continuity. Diode tested open. Ordering diode ; ordrng 1 W10561770 (CAPACITOR ) and 1 W11256462 (DIODE)"
WASHER MAYTAG MVWB765FW3 Customer stated that when selecting start button to start cycle unit would not respond to command. Checked for error codes. Unit displaying code f6e3 for control failing to communicate with UI. Replaced UI and tested start key. Also ran diagnostic cycle. Unit tested good
MICROWAVE WHIRLPOOL WMH31017HB3 Customer stated that unit would not power up. Upon inspection discovered unit had short in power cord causing intermittent operation. Was able to adjust cord so unit can function. Ordering power cord ; ordrng 1 W11206558 (POWER CORD )
WASHER WHIRLPOOL MVWC465HW2 "Replaced the gear case and the water inlet valve assembly. Water no longer drips into the inner basket. However, the unit still makes a scraping noise during the spin cycle. Spoke to the manufacturer about the issue. The tech line agent suggested replacing the inner basket and the wash plate.SR: 7726533598; ordrng 1 W10919191 (WASH PLATE) and 1 W11172199 (INNER BASKET)"
DISHWASHER KITCHENAID KDTE104ESS2 "Customer reports unit is not spraying water. 5-3 error code stored. First attempt of starting the washer on regular wash cycle, the unit did not fill with water but the motor still attempted to run. Abnormal noises were coming from the inlet valve. Manually filled washer with water, and the unit began spraying as it should. Canceled the cycle, then started a new cycle. This time everything worked as it should. However, noises were still coming from the valve. Replacing water inlet valve. ; ordrng 1 W11175771 (FILL VALVE ASSEMBLY ) and 2 WPW10503548 (RETAINER)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that burner flame was too high on both front burners. Adjusted flame height to customers request. Unit tested good
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Sr#7726511707Found the freezer light is shorted, causing no light in freezer and flickering lights in top of FF section. Attempted to replace light. The harness is buried in the insulation inside the line and cannot not be moved causing the light to not be replaced. Called manufacturer tech line and the unit is unrepairable."
DISHWASHER MAYTAG MDB8959SFZ4 "Customer stated that upper rack was falling down. Discovered that welds had snapped on both tracks causing issue. Replaced both upper racks and tested rack. Unit tested good. S22916 to cover parts and labor for rail replacement ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found the condenser was vibrating causing noise while compressor is on. Adjusted legs and padded the condenser with foam to stop vibrations. The noise is gone.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Found freezer light is shorted causing no light in freezer and flickering lights in FF section. ; rqstng P&A on 1 W11205083 (MODULE)
OVEN WHIRLPOOL WFG525SOHZ1 Customer stating that unit is not lighting broil correctly. Stating that left side of broil burner bar will light but right side will not then gas will shut off. Inspected orifice upon arrival. Ran finger over orifice to confirm orifice was not blocked. Ran test broil. Unit is lighting as it should. Tested broil multiple times. Unit is lighting as it should. Suspecting that orifice May have had some sort of block causing issue. Can not replicate issue while in home ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
DISHWASHER KITCHENAID KDTM704ESS1 Replaced spray arm. Found the diverted chimney tabs would not fasten to spray arm properly. Adjusted and fastened. If problem persists the unit will need the chimney.
REFRIGERATOR KITCHENAID KRSC503ESS01 Dispensing of ice and water is intermittently not working. Unable to recreate. Suspecting was pressure issue. Recommending that the customer remove and reinstall filter if the issue returns. If water returns after filter installation order W10786952 pressure reducer. Valves all testing good and ice bin is full