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for Penfield, NY
Walter - Penfield, NY
Great warranty service. Done very quickly
Nancy - Penfield, NY
Marilyn - Penfield, NY
Doris - Penfield, NY
I explained what my problem was (burner not working) and still had to pay a $90.00 diagnostic fee. then it was topped off with a high labor fee!
Five Star Appliance Service!
Satisfied customer - Penfield, NY
Excellent repair service with an excellent Tech. Couldn't have asked for better - thank you.
Very good service
Marilyn - Penfield, NY
Dave was very helpful...my dryer still does not dry the laundry and I will take it up with the manufacturer. Dave was wonderful.
Vicki - Penfield, NY
Steve was courteous and professional.
Jean - Penfield, NY
Morgan - Penfield, NY
Another great experience with Evan!
Douglas - Penfield, NY
Great job, in and out real quick
Morgan - Penfield, NY
Evan was fabulous....he got the job done and was extremely personable throughout the process. I will definitely be requesting him for future visits.
Ken - Penfield, NY
Great service by an even greater tech!!!
John - Penfield, NY
Dave is a true professional, courteous, knowledgeable, caring and so easy to deal with. More companies need more Dave's, he is a credit to his profession!!!
David - Penfield, NY
Answered all my questions
Paul - Penfield, NY
On time, fixed problem, worked hard, very nice
Ken - Penfield, NY
Evan Ercolamento showed up right after he called. Checked our dishwasher and provided a very minimal repair. Service charge seemed a little high, however satisfied with the results.
Nicholas - Penfield, NY
John - Penfield, NY
Great service, informative and great work attitude!
Technician was very experienced.
James - Penfield, NY
Steve M. knowledgeable and excellent in all respects. We liked the tech tracking feature.
Mary - Penfield, NY
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Found door were not self closing. Took doors off and reset closures. Lowered legs to raise u it for noise. Tightened handles for loose handles. The refrigerator tests good.
RANGE WHIRLPOOL WFE515S0ES0 Customer stated that burner would only work on high setting and also heard popping noise when turning on burner. Upon inspection discovered that infinite switch had internal short causing issue. Replaced switch and tested burner. Unit tested good
WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit is flashing LF code for not filling. Checked for error codes upon arrival. Unit was displaying F8e1 for long fill. Ran test cycle. Cold valve 2 was failing to actuate and also hot valve would not actuate. Took resistance readings of both valves. Both valves tested outside of normal resistance values. Replaced both valves. Ran diagnostic cycle to confirm function. Unit tested good
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated that LF burner will only work on high. Tested burner. Burner will only run on high setting for single or dual burner. Swapped switch with other dual element burner and tested burner. Other switch is controlling heat setting as it should. Ordering switch ; ordrng 1 WPW10434452 (SWITCH )
MW-HOOD COMBO MAYTAG MMV4205FZ1 "Customer stated that unit would not heat. Upon inspection checked for error codes. No codes present. Checked resistance of capacitor , transformer and magnetron. All tested good. Checked diode for continuity. Diode tested open. Ordering diode ; ordrng 1 W10561770 (CAPACITOR ) and 1 W11256462 (DIODE)"
WASHER MAYTAG MVWB765FW3 Customer stated that when selecting start button to start cycle unit would not respond to command. Checked for error codes. Unit displaying code f6e3 for control failing to communicate with UI. Replaced UI and tested start key. Also ran diagnostic cycle. Unit tested good
MICROWAVE WHIRLPOOL WMH31017HB3 Customer stated that unit would not power up. Upon inspection discovered unit had short in power cord causing intermittent operation. Was able to adjust cord so unit can function. Ordering power cord ; ordrng 1 W11206558 (POWER CORD )
WASHER WHIRLPOOL MVWC465HW2 "Replaced the gear case and the water inlet valve assembly. Water no longer drips into the inner basket. However, the unit still makes a scraping noise during the spin cycle. Spoke to the manufacturer about the issue. The tech line agent suggested replacing the inner basket and the wash plate.SR: 7726533598; ordrng 1 W10919191 (WASH PLATE) and 1 W11172199 (INNER BASKET)"
DISHWASHER KITCHENAID KDTE104ESS2 "Customer reports unit is not spraying water. 5-3 error code stored. First attempt of starting the washer on regular wash cycle, the unit did not fill with water but the motor still attempted to run. Abnormal noises were coming from the inlet valve. Manually filled washer with water, and the unit began spraying as it should. Canceled the cycle, then started a new cycle. This time everything worked as it should. However, noises were still coming from the valve. Replacing water inlet valve. ; ordrng 1 W11175771 (FILL VALVE ASSEMBLY ) and 2 WPW10503548 (RETAINER)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that burner flame was too high on both front burners. Adjusted flame height to customers request. Unit tested good
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Sr#7726511707Found the freezer light is shorted, causing no light in freezer and flickering lights in top of FF section. Attempted to replace light. The harness is buried in the insulation inside the line and cannot not be moved causing the light to not be replaced. Called manufacturer tech line and the unit is unrepairable."
DISHWASHER MAYTAG MDB8959SFZ4 "Customer stated that upper rack was falling down. Discovered that welds had snapped on both tracks causing issue. Replaced both upper racks and tested rack. Unit tested good. S22916 to cover parts and labor for rail replacement ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found the condenser was vibrating causing noise while compressor is on. Adjusted legs and padded the condenser with foam to stop vibrations. The noise is gone.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Found freezer light is shorted causing no light in freezer and flickering lights in FF section. ; rqstng P&A on 1 W11205083 (MODULE)
OVEN WHIRLPOOL WFG525SOHZ1 Customer stating that unit is not lighting broil correctly. Stating that left side of broil burner bar will light but right side will not then gas will shut off. Inspected orifice upon arrival. Ran finger over orifice to confirm orifice was not blocked. Ran test broil. Unit is lighting as it should. Tested broil multiple times. Unit is lighting as it should. Suspecting that orifice May have had some sort of block causing issue. Can not replicate issue while in home ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
DISHWASHER KITCHENAID KDTM704ESS1 Replaced spray arm. Found the diverted chimney tabs would not fasten to spray arm properly. Adjusted and fastened. If problem persists the unit will need the chimney.
REFRIGERATOR KITCHENAID KRSC503ESS01 Dispensing of ice and water is intermittently not working. Unable to recreate. Suspecting was pressure issue. Recommending that the customer remove and reinstall filter if the issue returns. If water returns after filter installation order W10786952 pressure reducer. Valves all testing good and ice bin is full
WASHER ROPER RTW4516FW2 "Replacing gear case , motor and belt due due to unit failing to engage into spin. Replaced all parts. Ran diagnostic cycle. Ran calibration. Unit tested good"
RANGE KITCHENAID KERS303BSS1 Replaced bake element for being cracked . Pre heated oven to 350 unit tested good .
DISHWASHER KITCHENAID KDTM704ESS1 Repacking control due to lower spray arm failing to spin. Replaced control and reinstalled lower spray arm correctly. Ran diagnostic cycle. Unit tested good
WASHER MAYTAG MHW6630HC0 Replacing console due to unit failing to accept commands intermittently. Customer was experiencing issue with power button not responding. Replace console and tested unit. Ran diagnostic cycle to confirm function. Unit tested good
DISHWASHER KITCHENAID KDTM704ESS1 Unit was displaying error codes 9-4 for lower arm not spinning. Replaced wash motor but unit is still not spinning spray arm consistently. Ordering control ; ordrng 1 W10854228 (CONTROL )
WASHER ROPER RTW4516FW2 Customer stating that unit is not spinning correctly. Checked for error codes. No codes present. Ran test cycle unit completed cycle but could tell unit was having issue reaching full spin speed. Inspected underneath unit. Discovered that gear case bearing is failing causing issue. Belt and motor are covered in gear case oil causing belt to slip. Ordering gear case motor and belt ; ordrng 1 W10885487 (MOTOR ) and 1 W11255272 (GEAR CASE ) and 1 WPW10006384 (BELT )
RANGE KITCHENAID KERS303BSS1 Bake element is broken in half . Unit needs new element . Element is covered under warranty from manufacturer. Ordering part W10779716
WASHER MAYTAG MHW6630HC0 Customer stating that unit not spinning out correctly and power button is sticking. Checked for error codes. Unit is displaying code f0e2 for oversuds. This is causing issue with unit not spinning out clothes properly. Cleared code and spoke with customer about correct usage. Power button issue is intermittent. Ordering console ; ordrng 1 W11325573 (CONSOLE )
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Different issue from previous trip . Freezer is leaking from the bottom right . Found the drain was frozen . Cleared drain tube tested unit . Tested good . Floor is very unlevel. Refrigerator is leaning to the right .
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced left hand door for rust . Took photo . Unit is sealing and working as expected .
DRYER MAYTAG MGDX655DW2 Replacing lint trap due to old trap not seating itself up against blower tower. Replaced trap. New trap is now seated up against frame of blower tower. Unit tested good
WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit was flashing long fill error code. Checked for error codes. Unit was displaying code f8e1 for water valve error. Checked each valve for resistance. Hot water valve gave resistance reading of 1200k (within range) cold water valve is a double valve. C1 on cold water valve gave resistance reading of 2200k (outside of range) C1 on cold water valve is causing fault code. Ordering water valve ; ordrng 1 W11316256 (WATER VALVE )
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Unit was not cooling due to a frosted evaporator. Jazz board is not shutting off the compressor. Replaced board and defrosted the evaporator. ; used 1 WPW10503278 (ADC - JAZZ) from stock
WASHER WHIRLPOOL LA6058XTW0 Replaced drive motor . Tested unit . Tested good .
WASHER WHIRLPOOL WTW4855HW1 Customer stated that unit was continue to run after cycle was finished. Unit would get to final spin and then start cycle over again. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Ran rinse and spin cycle. At end of rinse & spin cycle unit would not stop engaging into spin after being finished. Replaced control and ran rinse and spin again. Unit completed cycle as it should. Unit tested good
REFRIGERATOR MAYTAG MSS26C6MFZ Items freezing in fresh food section temps at 33 on left side. Pics of the inside of the fresh food section attached. Unit is set at 39. Freezer set at 3 and temps out at 3. Scheduling for Monday for documentation with tech line; schdld next appmnt for 10/21 MON !
DISHWASHER WHIRLPOOL WDF330PAHW2 Found neutral wire unhooked at power causing unit to not start. Replaced wire nut and dishwasher is starting.