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for Penfield, NY
Marlene - Penfield, NY
Very nice and helpful. Excellent
Jody - Penfield, NY
Great job and service
Scott - Penfield, NY
great service and every person we met went above and beyond to solve a stubborn problem
Joan - Penfield, NY
We appreciated the "stick to it tiveness" of every person who came to the house. Also the compassion with the billing for these many visits. The oven now works on Convection!. Even the polite manner that Tanner answered the phone!
Tech was prompt, professional and completed repair quickly!
Felicia - Penfield, NY
Joan - Penfield, NY
Personable young man who provided great service
Mary - Penfield, NY
Kelly - Penfield, NY
excellent customer service
"Salone - Penfield, NY
James - Penfield, NY
Evan is a great service technician. He is professional, polite and efficient at diagnosing and fixing the appliance. I highly recommend him and Appliance Tec.
Walter - Penfield, NY
Great warranty service. Done very quickly
Nancy - Penfield, NY
Marilyn - Penfield, NY
Doris - Penfield, NY
I explained what my problem was (burner not working) and still had to pay a $90.00 diagnostic fee. then it was topped off with a high labor fee!
Five Star Appliance Service!
Satisfied customer - Penfield, NY
Excellent repair service with an excellent Tech. Couldn't have asked for better - thank you.
Very good service
Marilyn - Penfield, NY
Dave was very helpful...my dryer still does not dry the laundry and I will take it up with the manufacturer. Dave was wonderful.
Vicki - Penfield, NY
Steve was courteous and professional.
Jean - Penfield, NY
Morgan - Penfield, NY
Another great experience with Evan!
Douglas - Penfield, NY
Great job, in and out real quick
REFRIGERATOR KITCHENAID KRFF507ESS01 Removed frost from fresh food section evaporator and called tech line. They recommended to replace drip tray for bowing up in middle and adding evaporator supports. Quoted customer for repair. The freezer light is also out that is causing side lights in fresh food section to not illuminate. Quoted for part. ; rqstng P&A on 2 2185788 (Tubing clamps)s and 2 67006425 (Screws)s and 1 W11457241 (Drip pan) and 1 W10695459 (Led light freezer)
REFRIGERATOR KITCHENAID KFIS29BBMS03 Freezer LED is bad . Jumped LED . Lights in fresh food turned on . Ordering LED ; ordrng 1 W11130208 (module)
RANGE WHIRLPOOL KSGG700ESS1 Customer stating drawer is unlevel. Discovered that left side rail is sagging. Removed rail to inspect rail is sitting loosely in bracket. Ordering replacement rail and bracket ; ordrng 1 WPW10306546 (BASE RAIL (LEFT) ) and 1 WPW10441804 (SLIDE DRAWER )
DISHWASHER MAYTAG MDB4709PAW2 Customer stated that unit is leaking from right corner of machine. Discovered that door gasket was unseated on right side causing issue. Trimmed gasket and placed back into channel. Ran unit and could not replicate issue.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Bail arm had fallen off inside unit . Made some adjustments to the bail arm. Tested ice maker tested good.
DISHWASHER KITCHENAID KDPE234GPS0 Customer states one front led light is staying on and not turning off. On arrival the screen was blank. The led turns on when cancel drain is selected. It blinks if the door is open. Cancelled the cycle and it turned off. The ui is working as expected.
WASHER WHIRLPOOL WTW8900BCO Replaced log valve due to fabric softener cup overfilling due to solenoid failing to actuate properly. Replaced log valve. Ran test cycle. Unit tested good
REFRIGERATOR WHIRLPOOL WRT771REYW00 Found bail arm had fallen out of ice maker . Adjusted arm . Cycled ice maker . Ice maker tested good .
RANGE WHIRLPOOL WFE525S0JZ0 Replacing harness for both burners due units old harness terminal making contact with stove frame. Replaced harnesses but unit is still showing cooktop on. Ordering switch ; schdld next appmnt for 6/22 MON !
MICROWAVE WHIRLPOOL UMV1160CS0 Replaced thermal fuse and magnetron for unit continually tripping breaker. Replaced all parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W10138793 FUSE-THERMAL
WASHER WHIRLPOOL WFW9400SW00 Replacing drain pump due to impeller on old pump breaking off causing unit not to drain. Replaced drain pump. Ran diagnostic cycle. Unit tested good
RANGE WHIRLPOOL MGR6600FZ1 Replacing control panel due to edge of panel being extremely sharp. Customer has cut themselves multiple times. Replaced panel. Had customer inspect. Unit tested good
REFRIGERATOR MAYTAG MFI2569VEW Replaced fresh food thermistor. For over cooling . Tested unit in diagnostics in thermistor temp test . Tested good .
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Replaced convect element for not heating in convection bake.
WASHER WHIRLPOOL CAE2745FQ1 Water valve is cracked . Ordering valve W11205048; ordrng 1 W11205048 (valve)
REFRIGERATOR MAYTAG MBF1958FEB00 Replaced damper due to grinding noise unit tested good; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL
DISHWASHER WHIRLPOOL WDTA50SAHB0 Adjuster wheel is broken . Replaced adjusters with part W10712395 . Tested unit in diagnostics. Unit tested good . Gave tips on best cycles and practices. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
DISHWASHER KITCHENAID KUDC10IXSS1 F6E2 water valve electrical error F7E1 heater error code F6E1 low water no water error code . Cleared error codes .. water valve is getting power but no opening . Replaced water valve. Tested unit . Multiple times . Unit tested good
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Ordering convection element for no heat in convert bake; ordrng 1 139006500 (element)
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Freshfood door by the hinge is broken . Unit needs new door . Part LW10413519 ; ordrng 1 LW10413519 (dor-fip ms) and 1 WPW10460580 (gasket-fip)
WASHER WHIRLPOOL WTW4816FW2 Unit is producing loud noise during spin. Discovered that gear case is beginning to loose oil causing unit to produce noise. Unit will need new gear case. Ordering gear case. ; ordrng 1 W11255272 (GEAR CASE )
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Replacing control due to unit failing to maintain temperature in upper oven. Replaced control and ran preheat to 350. Took temp readings once up to temp. Unit tested good ATEC covering part cost due to misdiagnosis per KB.
REFRIGERATOR JENN AIR JFC2290REM02 Complaint of torn gasket. Inspected unit and found gaskets ripping from top down in center. Ordering replacement gaskets.; ordrng 2 W10830046 (GASKET)s
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced jazz board that was not responding unit tested good; used 1 WPW10503278 (ADC - JAZZ) from stock
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Customer still having the same issue. Unit tested good while in home. Checked junction box for loose connections. Tightened connections. Found that control that was changed does not regulate temperature. The display board controls temps per wiring diagram. Recommending that that be changed. Customer is going to contact manufacturer. Rescheduling for one week with display board. Did not take a deposit at this time ; ordrng 1 139038832 (control panel asse)
RANGE WHIRLPOOL WFG550S0HZ1 Customer stating that left front burner is now not lighting. Discovered that ignitor was failing. Replaced burner head. Tested unit multiple times for customer. Unit tested good. Unit now lighting as it should
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer concerned with freezing temps in the fresh food section. Found tall items blocking damper. Customer has an issue with the left door not closing well. Tilted unit back to help with selfClosure
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Preheated right after I called to let customer I was on my way. Showed up 15 minutes later and it just preheated. Top temp at 374 334 371 336 =353. Oven is working at this time. Tested up to 425 and it preheated good. The user interface alerted a little before the temp cycled off. Customer is going to monitor.
MICROWAVE GE PT970DR2BB Replaced TCO and repaired connections unit tested good
DRYER MAYTAG MED3500FW0 Replacing control due to unit not responding to commands. Replaced control and ran test cycle. Unit tested good
DRYER MAYTAG MED3500FW0 Replaced console due to unit not responding to commands. Replaced console but unit is still experiencing same issue. Unit needs control ordering control ; ordrng 1 W10847946 (CONTROL )
WASHER WHIRLPOOL WTW4850HW1 Customer stating that unit will not run through cycle. Unit will fill and then begin to drain immediately. Upon inspection discovered error code f8e1 for long fill. Ran test cycle. Discovered that hot water valve was failing to actuate. Inspected valve and discovered that connection was not fully seated on control. Reseated connector and tested valve manually. Both valves are now actuating as they should. Ran test cycle to confirm function. Unit tested good
WASHER MAYTAG MHW3505FW1 Customer stated that washer was not draining properly inside bellow. Upon inspection discovered that holes in bellow were not properly aligned with holes on plastic outer tub. Realigned holes and cleaned bellow as courtesy. Ran test cycle. Unit tested good
WASHER WHIRLPOOL WTW4850HW1 "Customer states the unit does not finish wash cycles; machine fills with water, does nothing, and then drains. No error codes stored. Completed auto diagnostic cycle with no issues. Started a cycle in the normal user mode. Unit stayed in sensing and dispensed water for a few brief moments. Unit failed to fill to an adequate water level then began to drain on its own. Suspecting a failed control board. ; ordrng 1 W11256099 (CONTROL BOARD )"