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Local Reviews
for Penfield, NY
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Nancy - Penfield, NY
Excellent service
Marilyn - Penfield, NY
Wonderful service
very frustrating
Doris - Penfield, NY
I explained what my problem was (burner not working) and still had to pay a $90.00 diagnostic fee. then it was topped off with a high labor fee!
Five Star Appliance Service!
Satisfied customer - Penfield, NY
Excellent repair service with an excellent Tech. Couldn't have asked for better - thank you.
Very good service
Marilyn - Penfield, NY
Dave was very helpful...my dryer still does not dry the laundry and I will take it up with the manufacturer. Dave was wonderful.
Feedback
Vicki - Penfield, NY
Steve was courteous and professional.
Great service
Jean - Penfield, NY
😀
Morgan - Penfield, NY
Another great experience with Evan!
Perfect
Douglas - Penfield, NY
Great job, in and out real quick
Great Service
Morgan - Penfield, NY
Evan was fabulous....he got the job done and was extremely personable throughout the process. I will definitely be requesting him for future visits.
Dryer
Ken - Penfield, NY
Great service by an even greater tech!!!
John - Penfield, NY
Dave is a true professional, courteous, knowledgeable, caring and so easy to deal with. More companies need more Dave's, he is a credit to his profession!!!
Dishwasher repair
David - Penfield, NY
Answered all my questions
Paul - Penfield, NY
On time, fixed problem, worked hard, very nice
Quick
Ken - Penfield, NY
Evan Ercolamento showed up right after he called. Checked our dishwasher and provided a very minimal repair. Service charge seemed a little high, however satisfied with the results.
Very efficient
Nicholas - Penfield, NY
Excellent service
John - Penfield, NY
Great service, informative and great work attitude!
Technician was very experienced.
James - Penfield, NY
Steve M. knowledgeable and excellent in all respects. We liked the tech tracking feature.
Very professional
Mary - Penfield, NY
Ok
Patrick - Penfield, NY
Fine
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ Items freezing in fresh food section temps at 33 on left side. Pics of the inside of the fresh food section attached. Unit is set at 39. Freezer set at 3 and temps out at 3. Scheduling for Monday for documentation with tech line; schdld next appmnt for 10/21 MON !
Steve M.
DISHWASHER WHIRLPOOL WDF330PAHW2 Found neutral wire unhooked at power causing unit to not start. Replaced wire nut and dishwasher is starting.
Evan E.
DRYER MAYTAG MGDX655DW2 Customer stating that lint trap is not catching all lint coming thorough vent. Upon inspection discovered that trap is not fully seated up against exit on right side of dryer wall. Lint is able to exit through vent before getting to screen. Ordering new trap ; ordrng 1 W10920627 (LINT SCREEN )
Evan E.
COOKTOP JENN AIR JED8430ADB Customer stated that blower fan for cooktop was not working since repair. Discovered that blower had become partially unplugged from moving cooktop. Reseated connection and test blower fan. Unit tested good
Evan E.
RANGE WHIRLPOOL WFG770H0FZ0 Replacing flue due to customer complaining of odor coming from inside stove when running bake cycle. Customer recently had floors refinished and also paintwork done inside home. Suspecting this May be partial cause for issue. Replaced flue and ran test bake cycle. Unit tested good
Dave F.
WASHER WHIRLPOOL LA6058XTW0 Motor on washer is bad . Ordering motor WP661600. ; ordrng 1 WP661600 (drive motor)
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced left Ff door for scratch on arrival. The door tests good.
Evan E.
RANGE KITCHENAID KGRS202BBL0 "Customer stated that unit would light oven and preheat for about 30-40 seconds and then flame would go out. Issue will happen on all functions( bake ,broil convect bake , etc.) checked for error codes. No codes were present. Ohmed out temperature sensor. Sensor tested good. Tech has experienced this issue in the past with connection at sensor causing issue at times. Secured connection and ran test preheat. Unit preheated to 350 as it should. Ran test Broil. Unit continued to heat as it should. Can not replicate issue at this time. If issue persists. Tech recommending replacement of sensor and also hardwiring new sensor in. Collecting service call fee at this time . Temp sensor : WPW10181986"
Evan E.
WASHER MAYTAG MVWX655DW0 Customer stated that unit was not agitating. Upon inspection discovered that teeth inside wash plate had worn away. Unit will need new wash plate. Ordering wash plate Quoted $34.95 for labor ; ordrng 1 W10902814 (WASHPLATE )
Evan E.
RANGE WHIRLPOOL WFG770H0FZ0 Customer stated that they are smelling gas while unit is preheating on bake or broil cycle. Ran preheat. Could smell scent customer was referring to smell did not smell like natural gas but more like a kerosene smell. Called techline to document findings SR: 7726037231Techline recommendation was inspection of flue to ensure nothing was inside flue. Flue is clear. Ordering replacement flue ; ordrng 1 W10314347 (FLUE) and 1 W11243157 (FLUE UPPER )
Evan E.
WASHER MAYTAG MVWX655DW0 Customer stated that unit was not agitating. Upon inspection discovered that teeth inside wash plate had worn away. Unit will need new wash plate. Ordering wash plate Quoted $34.95 for labor ; ordrng 1 W10902814 (WASHPLATE )
Evan E.
DRYER AMANA NED4655EW1 Customer stated that unit was not drying. Discovered that thermal cut off had tested open. Replaced thermal cut off and test cycle. Unit is not heating. Timer is also advancing as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL
Evan E.
COOKTOP JENN AIR JED8430ADB Customer stated that unit RF burner was not working on low setting. Upon inspection discovered that switch was failing. Replaced switch and tested burner. Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Water dispenser was being erratic. Found the UI for the deli drawer had corrosion on it . Replaced board tested unit . Everything is working as expected.
David L.
OVEN WHIRLPOOL WFG530S0EB Customer had been experiencing ignition problems. Unit has been working since they called. Unable to recreate the issue. Verified extra ground was still in place. Updated harness has been installed. Made sure nothing was grounding the ignitor in the drawer. Ignitor is likely warping again causing intermittent issue. Recommending that it be replaced. The customer is going to think about the repair. Ignitor is WP9758079
Dave F.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Frost in freezer . Found the door gasket wasn't even . Shimmed t brackets with stainless washers . Sealed cabinet . Heated door gasket reseated .. door is closing as expected. Set unit to recommend temps and turned humidity control on.
David L.
DRYER MAYTAG MEDB835DW3 Sr775726088 called Techline to document finding on dryer for long dry times. Arrived as a very small load was just finishing. Load ran for 40 min and all items were as expected. Air flow testing good. Customer has a brand new clean vent. Adjusted the sensor dry setting to add 30%more dry time. Techline did not recommend doing anything else.
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Ordering correct door. ; ordrng 1 W11307258 (LEFT DOOR)
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced led control board for shorted board that caused no cooling. The refrigerator tests good.
Shaiman C.
DRYER MAYTAG MEDZ600TW2 "Customer concerned about the unit not starting and intermittent glitches. Upon arrival the unit would not turn on instantaneously as it should. Once the unit did turn on, it would not start. F2 error code stored. User interface should be replaced. Customer declined further repair."
Evan E.
DRYER MAYTAG MEDC465HW0 Customer stated that door would not shut properly. Upon inspection discovered that catch on door was not even causing catch not to secure itself on latch. Replaced catch and tested door. Had customer test door also. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found led control board interfering with power to rest of u it and it stopped cooling. Removed power to led board and refrigerator started cooling. ; rqstng P&A on 1 W10830288 (cntrl-elec)
Steve M.
RANGE MAYTAG MER6600FZ1 Replaced right rear burner for open burner. The stainless is coming off door. Glued stainless to door and taped until it dries. The range tests good.
Steve M.
DISHWASHER KITCHENAID KUDS301XWH7 Replaced the upper rack adjusters for falling top rack. The dishwasher tested. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
David L.
WASHER WHIRLPOOL WFW75HEFW0 The detergent was not entering the machine normally due to a mis adjustment of the dispenser cup. Readjusted cup so that the detergent would mix with the water
Dave F.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Called techline SR 7725510570 this is a reoccurring issue with the fresh food evaporator frosting up . Techline said that there is no further suggestions with unit to have it fixed . Techline deemed unit unrepairable . Defrosted unit for the mean time to get customer cooling . Customer will contact customer service . Trade care team SR 7725774334 . Unit is unrepairable.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Steve M.
DRYER FRIGIDAIRE FASE7073NW0 Replaced door catch and cleaned out blower compartment for door not closing. The dryer door is closing.
Steve M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 S15330 replaced evaporators cover and main control for frosting up in Ff section causing a no cool.
Dave F.
DRYER MAYTAG MEDB725BW0 Catch was bad and wasn't holding the door l replaced catch . Tested door . Tested good .; dspstn on spec-tagged invntry: 1 WPW10111905 CATCH
Shaiman C.
DRYER WHIRLPOOL WED4850HW0 Customer concerned about unit not starting. Start knob seemed to be stuck. Removed and reattached knob. Unit started with no issues.
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Replacing heater due to knife handle making contact with heater causing handle to melt. Therefore heater was smoking while running. Replaced heater. Ran diagnostic cycle. Unit tested good
Steve M.
REFRIGERATOR MAYTAG MFT2776FEZ00 Found FF evaporator full of frost. Removed frost. Replaced fan and thermistors with harness kit. Found the defrost drain was leaking. Caulked around defrost drain at the cabinet. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Steve M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 The customer had defrosted fresh food evaporator prior to visit but complained of warm temperatures in fresh food section and fan noise. The fan noise is from fan hitting ice. Found the control needs to be updated version and the evaporator cover needs to be replaced.S15330; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL )
Dave F.
REFRIGERATOR AMANA BB20 Customer said they did not need service . They bought a new unit .