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for Penfield, NY
David - Penfield, NY
Answered all my questions
Paul - Penfield, NY
On time, fixed problem, worked hard, very nice
Ken - Penfield, NY
Evan Ercolamento showed up right after he called. Checked our dishwasher and provided a very minimal repair. Service charge seemed a little high, however satisfied with the results.
Nicholas - Penfield, NY
John - Penfield, NY
Great service, informative and great work attitude!
Technician was very experienced.
James - Penfield, NY
Steve M. knowledgeable and excellent in all respects. We liked the tech tracking feature.
Mary - Penfield, NY
Patrick - Penfield, NY
Kitty - Penfield, NY
Evan was awesome
Kitty - Penfield, NY
Even was awesome
Linda - Penfield, NY
Bill - Penfield, NY
He explained all options clearly after locating the primary problem.
Roger - Penfield, NY
Evan was very friendly and informative.
Shawn - Penfield, NY
Kitty - Penfield, NY
David - Penfield, NY
great, friendly, fast service
Laurie - Penfield, NY
Julie - Penfield, NY
Evan was excellent. Service was outstanding
Outstanding Service!Very know
Evelyn - Penfield, NY
Very knowledgeable and helpful in explaining all that he did in repairing the appliance. He was a very pleasant personality to work with.
Jim - Penfield, NY
FRIENDLY, KNOWLEDGEABLE, EFFICIENT
RANGE WHIRLPOOL KFDD500ESS02 Replacing regulator due to local gas company red tagging unit at regulator. Replaced regulator. Tested burners. Unit tested good
RANGE WHIRLPOOL KFDD500ESS02 Customer had RG&E out for gas smell. Discovered that unit was leaking from regulator. Tech was able to remove regulator from stove but fitting on bottom of regulator that attaches to gas line is seized on old regulator. Unit needs new fitting. Tech is to obtain new fitting and return.
RANGE WHIRLPOOL WFE515S0ES0 Unit was still experiencing same issue. Discovered that neutral wire was loose on stove causing issue. Once tightening Neutral wire unit. Was functioning as it should. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w
OVEN KITCHENAID KODE500ESS04 Replacing control due to unit displaying f1e1 error code (relay error) replaced control board. Ran test preheat on upper and lower ovens to 350 degrees. Both reached temperature as they should. Unit tested good
DISHWASHER KITCHENAID KDFE104HPS0 Customer stated unit was not cleaning dishes. Checked for error codes. Unit was displaying code 4-3 for wash motor not running. Unit is filling and draining but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good
DISHWASHER WHIRLPOOL WDF560SAFT2 Replacing wiring harness and control due to unit shutting off on its own while still receiving 120v. Replaced harness. Replaced control. Ran diagnostic cycle. Unit tested good
DISHWASHER KITCHENAID KDFE104DSS5 Customer stated that unit was not filling with water. Upon inspection checked for error codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and cleared debris from under float. Inspected actual switch discovered switch was stuck in open position. Unjammed switch and ran test cycle. Unit completed cycle as it should. Ran normal cycle to confirm function outside of diagnostic mode. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
WASHER KENMORE 110.2810231 Customer stated unit would flash UL load occasionally. Checked for error code. Unit displaying f51 error code (unbalanced load) ran test cycle. Unit completed cycle as it should. Ran unit on high spin to listen to bearing. Unit is quiet bearing testing good. Spoke with customer about possible causes for issue. Code is being caused by either suspension or basket sticking on drive shaft. Unable to determine real cause of issue at this due to to unit functioning as it should while tech is in home. Quoted customer to replaced bearing and drive shaft if issue persists. Customer to monitor and contact if they would like to proceed; dspstn on spec-tagged invntry: 1 W10435302 BEARING
OVEN KITCHENAID KODE500ESS04 "Customer stated unit was not powering on. Checked for 240v unit was receiving correct voltage. Checked thermal fuse for continuity. Fuse tested closed. Upon further inspection discovered that j8 connector on relay board was loose causing issue. Reseated connector. Unit powered up as it should. Ran test bake cycle for both ovens. Unit began to display f1e1 code for relay error. Checked connections on appliance manager board. All connections are seated properly. Appliance manage needs to be replaced. Ordering control and UI ; ordrng 1 W11086141 (USER INTERFACE ) and 1 W11179310 (CONTROL ), dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX"
RANGE WHIRLPOOL WFE540H0ES1 Customer stated they were using cook time timer and unit would heat oven while Cook time was selected. Called techline to inquire about reason cook time would run bake cycle. Techline recommendation is replacement of main control. Replaced main control. Ran cook time cycle again. Unit is still running bake element during cook time cycle. Suggesting customer use actual timer on oven to eliminate issue. Also replacing cooktop due to cooktop beginning to bubble. Replaced cooktop. Unit tested good Sr:7725273599
RANGE WHIRLPOOL WFE515S0ES0 Customer stated unit was not powering up control but burners are working. Upon inspection discovered unit was receiving proper voltage but control would not accept commands. Replaced control. Unit still was not showing numbers in display discovered that power cord has short internally. L1 is receiving 220 v L2 is receiving no voltage . Ordering 3 prong cord ; ordrng 1 W11229685 (CORD )
OVEN KENMORE 790.9602041 Replacing bake element due to unit failing to heat oven cavity. Replaced element. Ran test preheat. Unit tested good
DISHWASHER WHIRLPOOL WDF560SAFT2 "Customer stated unit is shutting off mid cycle. Upon arrival checked for error codes. No codes were present. Ran test cycle. Unit completed cycle as it should. After running test cycle attempted to start normal wash cycle. Unit shut off after 1 min of operation. Checked voltage at junction box. Unit is receiving consistent 120v but control is not responding to commands. Ordering control ,UI and harness ; ordrng 1 W10834774 (HARNESS ) and 1 W10874370 (USER INTERFACE (WHITE ) ) and 1 W11306302 (CONTROL )"
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 Replaced evap fan for poor air circulation. Tested thermistors tested good . Tested diffuser tested good . Took a piece of foam and redirected the air coming from the cold air return and made it so it is not blowing on the bladder. Customer will monitor.
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced door switches for door errors causing no operation. The microwave tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Drain hose was cracked. Replaced drain hose. Issue resolved.
MICROWAVE KITCHENAID KOCE507ESS06 Hinges on microwave door are not closing properly creating a door error. Documented with techline. Ordering hinges; ordrng 2 W10874474 (hinge-door)s
REFRIGERATOR WHIRLPOOL ET1CHKXKT01 Icemaker mold is leaking and the water pressure to the unit is restricted. Customer was not interested in replacing the ice maker.
DISHWASHER KITCHENAID KDTM354ESS3 Customer stated that dispenser would not open. Upon inspection discovered that gasket for dispenser door had come off. Reseated gasket and tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
WASHER MAYTAG MHWE201YW00 Customer stated that unit was flashing f9e1 code for long draining. Upon inspection discovered that drain pump filter was full of debris. Drained water from unit and removed debris from filter. Ran test cycle. Unit tested good
OVEN KENMORE 790.9602041 Customer stated bake cycle was not working. Checked bake element for continuity. Element tested open. Ordering element. ; ordrng 1 316075103 (BAKE ELEMENT )
REFRIGERATOR MAYTAG MSS26C6MFZ Unit is freezing items when the unit is loaded. But is operating properly when not full. Called tech line to document. Sr7725084966 replaced noisy damper
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 "Bladder was frozen not allowing water to pass through . Thawed bladder . Found what might be the cause for freezing is the climate control that's on the bottom . It was open and the drawer that is goes to was broken so the cold air continues to flow towards the bladder and freeze , customer will monitor."
DRYER WHIRLPOOL WGD7300XW0 Dryer making loud noise . Found the tension pulley is worn out used repair kit 4392067 . Replaced rollers . Pulley . Belt wasn't the right size in kit . Tested unit . Tested good .; used 1 4392067 (REPAIR KIT) from stock
MICROWAVE WHIRLPOOL WML55011HS0 Customer stated that door would not always open. Replacing interlock due to unit failing to open door consistently. Replaced interlock. Ran multiple test cycles. Unit tested good
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Humidity setting on crisper was not moving. Changed front pan unit testing good.
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Replaced water filter housing for no water and leaking at the housing. The water tested good
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Replaced evaporator and drier due to low side leak. Unit began cooling after installation. Customer,re to monitor. Warranty covers sealed system parts and labor.; dspstn on spec-tagged invntry: 1 W10917531 EVAPORATOR"
REFRIGERATOR MAYTAG MFI2269VEM7 "S38253The drain tube in the freezer was plugged with ice, causing ice accumulation in the defrost tray and the freezer floor.I Replaced the drain tube and removed all the ice accumulation in the freezer.The refrigerator checks good."
REFRIGERATOR WHIRLPOOL ET1CHKXKT01 Ice maker not making ice . Cycle unit found poor water flow coming to ice maker . Closed self tapper on water line and reopened . Now has better water flow . Refrigerator running a little hot . Found the condenser coils were plugged cleaned coils in front and back of unit .
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Found water filter housing has failed and is not letting water to unit and leaks when filter is taken out. Ordering housing. ; ordrng 1 WPW10121138 (housing)
REFRIGERATOR KITCHENAID KRFF507ESS 10256297-1Unit had a frosted evaporator. Defrosted unit and changed to 8 hour defrost. Unit covered under new leaf warranty
DISHWASHER MAYTAG MDBH969AWB5 Replacing gasket and chopper due to unit leaking water from corners and unit missing chopper. Replaced gasket and chopper. Ran test cycle unit tested good Also tightened door screws and handle screws as courtesy ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE
DISHWASHER KITCHENAID KDTE234GPS0 Replacing door gasket due to unit continuing to drip from left side of unit while running. Drip was Minimal but still dripping. Replaced gasket. Ran full express wash and watched for drips. Could not replicate issue once new gasket was installed. Unit tested good