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for Palmyra, NY
Robin - Palmyra, NY
I was extremely happy with the service technician... he knew just what to do! Couldn’t be more pleased. He even had booties for his shoes that he put on before entering the house!
Ed - Palmyra, NY
I would as for Dave future service
Donna - Palmyra, NY
Service fine, but leaving damaged parts for us to get rid of us was inappropriate.
knowledgeable and thorough
William - Palmyra, NY
Patrick - Palmyra, NY
Friendly knowledgeable staff.
John - Palmyra, NY
The tec rep was very helpful in understanding the concerns regarding the whirlpool unit and answered numerous questions that were presented.
Christina - Palmyra, NY
Tech was very helpful and went out of his way to help me with water flow to refrigerator.
GREAT SERVICE - Technician was awesome
Tony - Palmyra, NY
Steve was on time, courteous, and very professional; highly recommend him and the company!
Excellent job. Even gave ides on how to use our other appliances
Charles - Palmyra, NY
Evan Fixed my dishwasher perfectly!
Kathy - Palmyra, NY
Evan was prompt and very professional. He explained everything to me and was very courteous. He didn't mind my 2 overly friendly pups who followed his every move. The dishwasher works great and I am a happy customer!
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no q2 no q3 noReplaced console. Tested via diagnostic LED test and unit tested good.Verbal signature acknowledged
DISHWASHER WHIRLPOOL KDTE334GPS0 F5E1 door error code Ordering tracks . Found spray arms not spinning at all . Ordering both spray arms and top manifold. . Found the tracks heat stakes rusting . ; ordrng 1 W11259786 (track) and 1 W11259785 (track) and 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm) and 1 W11162734 (manifold)
WASHER MAYTAG MVWB835DW3 Replaced lid lock for not always locking and lid lock error code. Calibrated washer and it tests good. ; used 1 W10810403 (LID LOCK ASSY) from stock
DISHWASHER KITCHENAID KUDS30IXSS1 Dishwasher not washing chopper blade plugged up . Replaced chopper . Cleared error codes . Tested unit in diagnostics. Tested good . Heater works . ; used 1 W10083957V (CHOPPER 4 BLADE) from stock
DISHWASHER WHIRLPOOL KDTE334GPS0 "Replaced wire harness ,control and user interface. Tested unit in diagnostics. Unit tested good ."
DRYER MAYTAG MEDB766FW0 Found that during wrinkle prevent the water valve is being actuated causing noise. There is no water coming to valve. The customer is going to hook up water to dryer.
OVEN DOUBLE KENMORE 790.479136 Customer stating that unit is not not heating properly in either upper or lower ovens. Ran test bake cycle to 350 in upper oven unit would not reach temp. Discovered that coil for bake element has broken causing element not to heat. Ran preheat on lower oven to 350. When unit hit 350 took temp measurement unit is off 20 degrees. Lower oven will need to be calibrated up 20 degrees. Ordering bake element for upper oven. Will calibrate lower oven on return visit. ; ordrng 1 318601604 (BAKE ELEMENT )
WASHER WHIRLPOOL WTW4816FW2 Found drain line sitting on floor causing the unit to not operate. Instructed customer to raise drain line.
REFRIGERATOR WHIRLPOOL WRV976FDEM00 Called techline SR 7726539226 . Reason for possible unit being intermittent could be from drawer board or harness . Unplugged harness to left hand drawer . Customer will monitor.
OVEN WHIRLPOOL WFG525S0HW1 Replaced dsi board and harness. . Tested unit tested good .
WASHER MAYTAG MVWB300WQ1 Washer not draining . Found a cloth in the bottom of the tub blocking the drain pump . Removed cloth . Unit bearing is going bad . Customer will look into a new unit .
OVEN WHIRLPOOL WFG525S0HW1 Oven not igniting . Replaced ignitor found unit is still not lighting . Ordering wire harness WPW10701462 and dsi board W11162730; ordrng 1 W11162730 (module-spk) and 1 WPW10701462 (harns-wire)
WASHER WHIRLPOOL MAH5500BWW Customer is concerned unit is not draining. Tested drain pump. Unit is draining as it should. Tested spin. Unit is spinning as it should. Ran quick wash and let unit run cycle. Unit progressed through cycle as it should. Noise customer is referring to is counter weight water ring around tub. Advised customer that noise is normal. Unit tested good
DRYER MAYTAG MEDB835DW4 Replaced block terminal for melting . Cord is also melted from block . Customer is going to get a new cord and have installed .; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL and 1 TJ5655 CORD-5' 3w
REFRIGERATOR WHIRLPOOL ARB220ZCW Replaced water valve for not filling icemaker. Cycled ice maker. Tested unit . Tested good.
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02 Replaced start device and thermostat. Ran unit and checked frost pattern. Unit tested good .customer to monitor.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Condensation/film on the freezer door found a gap between the freezer door . Sealed the cabinet. Customer will monitor.
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02 Unit not starting up right away . Installed tester start device . Unit started up . Customer will monitor. Ordering new start device WP2225929 and thermostat WP2210489 to bring just in case . ; ordrng 1 WP2210489 (thermostat) and 1 WP2225929 (start-dev)
REFRIGERATOR AMANA ARB220ZCW "Fresh food section not cooling . Evap fan blade had come off. Replaced fan blade . Unit is now cooling . Ice maker is not filling with water . Cycled ice maker . When tested power at water valve when ice maker calls for water . Water valve not turning on. Needs new valve WP67003753 . Drain was frozen defrosted . Ice maker cover missing if customer wants cover WPW10289690; ordrng 1 WP67003753 (valve-inlt), dspstn on spec-tagged invntry: 1 WR50X60 THERMOSTAT-DEF 60"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced freezer door and handle as well as panty door . loctite screws on handles . Unit is sealing as expected.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer section on defrosting . Unit is new . Ran tested 6 and verified the control was sending power to the heater . Heater not turning on . Removed evap cover to find the defrost heater was not plugged in . Plugged in heater and tested again . Unit is now defrosting. Defrosted evap . Unit tested good
WASHER WHIRLPOOL WTW5000DW1 "Replaced gearcase , actuator and motor for squeaking. Calibrated unit .Tested unit in auto diagnostics. tested good ."
WASHER WHIRLPOOL WTW5000DW1 "Gearcase is squeaking. Motor is shorted can hear is crackling . Ordering actuator W10913953 . Motor W11283592, gearcase W11035751; ordrng 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
DRYER WHIRLPOOL WED6620HC0 Dryer not drying clothes or staying on long enough to dry . Tested vent tested good . Called techline SR 7725899601 . Went into diagnostics no error codes . Techline said that this unit has a big drum and if doing small loads or mixed loads the unit may see one item as dry and the others not . Ran unit with clothing in it and is working as expected.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found the door handle screw would not screw all the way through handle to fasten tightly. When customer used handle the left side of handle came off and scratched pantry and freezer door. Ordering both doors and handle. ; ordrng 1 W11045125 (handle SO) and 1 W11307257 (FREEZER DOOR SO) and 1 W11307302 (PANTRY DOOR S)
REFRIGERATOR WHIRLPOOL ARB1917CC "Refrigerator not cooling . Checked frost pattern on Evaporator. There was none . Compressor is starting to burn out because it's constantly running to try and cool . Needs sealed system work .needs evap 12002051 and compressor W10160407 , UV dryer wpw10143759. . Called contract company. They will be contacting customer about repair ."
WASHER WHIRLPOOL WTW4816FW2 Tested washer and it turned on and functioned as expected. No error codes. Tested in auto diagnostics. Tested good. Calibrated washer.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Freezer led was bad . Replaced module with W11205083 . Unit tested good .
DISHWASHER KITCHENAID KDTE254ESS1 Customer stating unit will not drain and tub is full of water. Unit was displaying code f9e1 for long drain. Removed water from tub. Discovered that drain line had bend in line causing blockage. Straightener drain line and ran test cycle. Unit now draining as it should. Unit tested good
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found the condenser raddling against the bottom of the unit . The condenser was laying right on it . Inserted a piece of foam between condenser and unit . Vibrating noise went away . Unit tested good .
REFRIGERATOR KITCHENAID KRFF302EWH01 Replaced control and start device due to constant clicking . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer had found styrofoam in there ice . The foam may have been from when they purchased the unit and removed packing foam . Dump ice bin made sure there wasn't anymore debris in bin . Cycled ice maker . Checked water dispenser . Water flow is slow . Turned off saddle valve and reopened. Unit now has better water flow .
WASHER MAYTAG MVWC565FW1 Replaced agitator due to items getting damaged. Service pointer #W11347319A. Repair successful.
WASHER MAYTAG MVWC565FW1 Service pointer W11347319A . For clothes getting caught ordering new agitator. Ordering W11161960 . Customer was no show .; ordrng 1 W11161960 (agitator)