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for Ontario, NY
A Unique Issue - - Solved
Helen - Ontario, NY
Incredibly satisfied that Dave took such an intense initiative to research the issue here, until he was able to determine that the problem I was experiencing was caused by the "Manufacturer" providing me with an owner's manual that contained erroneous and misleading - outdated information. As a customer, I am Very Pleased that Dave Flint resolved the problem for me, and hopefully, the information will help many other customers...
Michael - Ontario, NY
Very knowledgeable, Great commication skills ,from Dave and office .smoth,professionals
Quick great service
Joel - Ontario, NY
Terry - Ontario, NY
Linda - Ontario, NY
It was a challenge installing the new gasket on the refrigerator door and he kept his cool while he was struggling, as the gasket appeared to be smaller than the old one he was replacing.
Julie - Ontario, NY
I was very happy with the repair service. Never a good experience paying for repair of what I feel is a fairly new appliance, that being on the manufacturer not the service porvider.
Terry - Ontario, NY
Very professional service. The service men were knowledgeable and were able to diagnose the problem, order the part and returned to promptly fix the problem. It was easy to track the service tech and determine where I was on the list. I highly recommend and will definitely use them again in the future.
Quick knowledgeable service
Annette - Ontario, NY
Lester - Ontario, NY
Dave and his helper were great.they came in and went and solved our problem and fixed it
Professional, efficient & knowledgeable
Colleen - Ontario, NY
The unfortunate issue was having to call for repair on a 23 DAY old appliance however Evan was extremely efficient, knowledgeable and polite. It's reassuring to know there are professional individuals like Evan that can tend to and fix all kinds of repairs. While the cost of appliances has not gone down, the quality of production has. That's a fact. Unfortunate for customers although job security for Evan and his coworkers. I would highly recommend Appliance Tec and Evan to anyone that's in need of their services.
Mike - Ontario, NY
Washing Machine repair
Maryjo - Ontario, NY
Chris - Ontario, NY
David was a great tech. He was always early. Polite, friendly and was surely the expert. The only issue was he left the old parts. He should have taken them to dispose of.
Jerry - Ontario, NY
Lisa - Ontario, NY
Friendly knowledgeable service, arrived on time with a phone call of "on the way".
Young people? Am I right?
Matthew - Ontario, NY
Janet - Ontario, NY
FREEZER WHIRLPOOL WRT518SZFW00 Unit is building moisture in the freezer.Sealed large cabinet liner gap and raised both doors to make better contact; dspstn on spec-tagged invntry: 1 WP2163777 BLADE-FAN
REFRIGERATOR WHIRLPOOL WRS322FDAT04 Replaced water housing for leaking . Tested unit . Tested good . No leaks .
REFRIGERATOR AMANA AFI2539ERM00 Ice maker not cycling . Replaced ice maker . New ice maker cycled and filled with water . Tested good customer will monitor.; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
DRYER WHIRLPOOL WED49STBW Dryer would not turn on. Replaced thermal fuse. Unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
WASHER MAYTAG MVWC425BW1 "Customer stated unit was very loud during operation and would not run through cycle completely. Checked for error codes. Unit displaying f5e1 (lid switch fault ) and f7e6 (motor fault) ran test cycle. Bearing inside gear case has gone bad unit is producing large howling noise while in spin. Also latch was struggling to lock at beginning of cycle. Ordering gear case and motor ; ordrng 1 W10832724 (MOTOR ) and 1 W11035747 (GEAR CASE ), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID 1 W10721967 CAM , and 1 WPW10006355 ACTUATOR"
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 Icemaker was testing full when empty. Replaced board emitter and receiver and ice level tested ok and water flowed into reservoir.
REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 Unit freezing items in the fresh food. Riser bins in the incorrect position. Instructed customer to keep back wall clear. Raised freezer temp to +2 customer to monitor
REFRIGERATOR WHIRLPOOL WRS322FDAT04 Refrigerator not staying on . Found the thermostat faulty . Replaced thermostat . Unit tested good .found the water housing is broken and leaking some water ordering housing W10862460 and screws WP489500. ; rqstng P&A on 1 W10862460 (housing) and 2 WP489500 (screw)s
COMPACTOR KITCHENAID KUCS181T0 Door not closing on compactor . Found debris and diaper stopping the unit from going all the way in . Pull debris out tested unit tested good .
REFRIGERATOR MAYTAG MFF2055FRZ00 Water filter and air filter are green .tried to reset filter no change . Power cycle unit no change . Use and care guide states should be blue to yellow then red . Called techline SR 7725270998 . Techline said they might have change the color and it is normal operating. customer instruct.
DISHWASHER WHIRLPOOL WDT970SAHV0 Replacing intake valve due to unit leaking from valve due to threads on valve being stripped. Replaced valve. Ran test cycle. Unit tested good
DRYER MAYTAG MED6000XW1 Customer stated that unit had caught fire directly after starting a load. Unit had hole burned in top of machine. Removed lid to inspect control. Discovered thermal event at control . Called techline to document findings SR:7725261413
DISHWASHER JENN AIR JDB9800CWP2 Replacing detergent dispenser due to dispenser door sticking while opening to dispense soap. Replaced dispenser. Ran test cycle. Unit tested good
WASHER WHIRLPOOL WTW8800YC1 Swapping water lines to due cold being hooked up to hot abs hot being hooked up to cold. Swapped lines. Ran test cycle. Unit tested good ATEC WARRANTY
DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed pump. However, water intake line was cross threaded onto water intake valve. Ordering new valve. ; ordrng 1 WPW10327249 (water intake valve)"
REFRIGERATOR WHIRLPOOL MFB2055YEM00 Replaced gasket on fresh food right hand door . The reason the gasket is tearing or falling off is because the liner between the liner is separating . Installed new gasket as best as I could . Customer will monitor.
MICROWAVE MAYTAG MMV5208WB1 Replaced vent on top due to where the screw was it was cracked and no longer able to hold . Replaced due to last repair .
REFRIGERATOR JENN AIR JF42NXFXDE00 Freezer door not sealing causing moisture to get in and freezer the bail arm . Adjusted the freezer door and heated the gasket to make sure everything is sealing . Reset filter light will not turn off try the reset filter button in options with no luck . Power cycled unit that got the reset filter light to turn off . Everything is working as expected.
DISHWASHER WHIRLPOOL WDT970SAHV0 Dishwasher was not pumping water. Ordering pump motor. ; ordrng 1 W11087376 (pump&motor)
DISHWASHER WHIRLPOOL MDB8969SDM0 Unit was not draining. Pump was straining but not working. Replaced drain pump. Dishwasher tests ok.
MICROWAVE MAYTAG MMV5208WB1 Replacing diode due to unit not heating. Replaced diode. Ran test cycle for customer. Unit tested good
WASHER WHIRLPOOL WTW8800YC1 Customer stated that unit would not spin and was flashing unbalanced load error code. Upon inspection discovered that upper and lower bearing have gone bad causing unit not to spin correctly. Replaced both bearings and drive shaft. Ran test cycle. Ran drain/spin cycle for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
REFRIGERATOR WHIRLPOOL GSC25C4EYB01 Dispenser motor testing no continuity. Wires at base of door broken. Soldered wires. Dispenser motor tests OK. If problem persists door will have to be replaced.
DISHWASHER KITCHENAID KDFE104HBL0 Customer stated they ran load for first time and pod would not dissolve. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit was not filling during beginning of cycle. Inspected water valve. Discovered that valve was unplugged. This is cause for issue. Reseated connector on valve. Ran diagnostic cycle again. Unit filled as it should. Unit completed cycle as it should.Unit tested good
MICROWAVE MAYTAG MMV5208WB1 Found the microwave pulling 6 amps and not heating. Tested high voltage diode and it is shorted. Ordering diode. ; ordrng 1 W11256462 (DIODE)
WASHER WHIRLPOOL MVWX655DW1 Customer stated unit was shutting off mid cycle. Upon arrival unit was unplugged. Plugged unit in and ran cancel/drain cycle. Unit was continually shutting off when trying to get unit into diagnostic or run test cycle. Unit needs control board. Quoted customer for repair...W11116592(control) $260.00Labor $34.95 Service call fee 89.95 Customer is going to think about repair and contact office if they would like to proceed Collecting service call fee
DISHWASHER KITCHENAID KDFE104DSS1 Customer stated unit would not drain. Checked for error codes unit was displaying (8-1) slow drain. Drained remaining water from unit with vacuum inspected pump. Impeller is failing to spin inside pump. Replaced pump Ran diagnostic cycleUnit draining as it should Unit tested good
DRYER WHIRLPOOL WED4815EW1 Customer stated that unit was producing long dry times. Upon inspection unsee dryer vent test kit to monitor air flow from unit. Unit tested good. Also visually inspected vent vent was clear of lint and debris. Customer stated they have been only using automatic dry setting. Suggesting to customer to run unit on timed dry for better results. Unit Itself tested good
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Replacing evaporator fan motor due to fan failing to run and not cooling refrigerator. Replaced fan motor Tested fan motor in diagnostic Fan tested good Also replacing roller on bottom of Fridge due to old wheel cracking. Replaced RollerUnit tested good
RANGE WHIRLPOOL WFE770H0FZ1 Replacing lite socket due to old socket shorting out causing bulb to blow each time new bulb was installed. Replaced lite socket Tested socket Unit tested good
REFRIGERATOR WHIRLPOOL WRF555SDHV Raised door to seal ice room. Left hinge and closer with the customer. Sealed air bleed. Customer to monitor.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 When arriving the refrigerator is now not cooling . Found the freezer was frosted up due to the user interface malfunctioning. Defrosted freezer . Check thermistors in freezer and fresh food . Tested good . Tested heater . Tested good . Check evaporator fan and fan is not turning on ordering new fan WPW10514110 . Found the caster wheel in the left hand side was broken ordering new wheel WPW10515763; rqstng P&A on 1 WPW10514110 (motor evaporator) and 1 WPW10515763 (roller)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 User interface is malfunctioning. No really responding to commands and customer said that it was making random noises like it was pushing buttons. Ordering user interface W10864261 . Tighten handles on refrigerator for being loose .; rqstng P&A on 1 W10864261 (cntrl-elec)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was not dissolving soap or cleaning dishes. Checked for codes. Unit was displaying error code 4-3 wash motor not running. Ran test cycle unit would fill with water but never move water through cabinet. Replaced sump &m motor Ran diagnostic cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR