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for Ontario, NY
Deborah - Ontario, NY
The technician was polite and professional. He diagnosed and corrected the problem. He explained what caused it and how to prevent it in the future.
GREAT SERVICE ,AWESOME PRICE
Mark - Ontario, NY
Terri - Ontario, NY
Paul - Ontario, NY
Technician- Evan was fantastic. Knowledgeable, professional and pleasant. He made the repair and gave suggestions on how to prevent issue from occurring again.
Ken - Ontario, NY
Betty - Ontario, NY
Evan was great, diligent in fixing easer and professional
Marcia - Ontario, NY
Good tech great service
Spence - Ontario, NY
On time kept me informed...... great service.....
Betty - Ontario, NY
Appliance Tech service professional are very courteous and knowledgeable. They stand behind their work. They work hard to satisfy the customer
Robert - Ontario, NY
Great service within the time frame explained. The problem was fixed quickly and correctly.
Kitchen aid stove
Doug - Ontario, NY
On time and very professional
Quick response, quick and easy fix
Roberta - Ontario, NY
Lance - Ontario, NY
Evan did a great job.
Jk - Ontario, NY
Service technician was more than knowledgeable on every aspect of my unit and was quick, clean and professional
Shirley - Ontario, NY
Great service. Very professional and organized.
Lance - Ontario, NY
Larry - Ontario, NY
Tech did a great job.
Great service. Technicians proficient and quick.
Paul - Ontario, NY
Technicians responsive and thorough. Careful about moving appliance and keeping work neat. Tasks performed as necessary. No wasted efforts. Both Dave and Steve were good workers.
Came when said he said he would. He was very pleasant, neat appearing. Gave me quote, discussed options.
Laurie - Ontario, NY
June - Ontario, NY
WASHER WHIRLPOOL WTW8800YC1 "Q n. Q2 n. Q3 n. Unit not spinning. Agitator loose. Found rotor bolt unscrewed from bearing shaft. Tightened screw and ran high speed spin. Cycle completed successfully. Slight vibration from tub, but no noise. Customer is to monitor if problem persists replace bearing"
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Unit leaking into freezer. Found water reservoir has a crack and is causing water to leak into freezer. Frost on air adapter. Quoted 256.99 customer going to wait on repair
RANGE WHIRLPOOL WFG374LVS0 Replaced igniter and attached ground strap to burner. Tested several times. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
WASHER WHIRLPOOL WFW6620HC2 Customer stating that unit is failing to operate and continually flashes lo flow error. Discovered that cold water valve is causing issue. Ordering cold water valve ; ordrng 1 W11316256 (COLD WATER VALVE )
RANGE WHIRLPOOL WFG374LVS0 Q1 n. Q2 n. Q3 n. Burner turns off before preheat is finished. Cleaned ignitor and tested. Problem remains. Ned igniter. ; ordrng 1 WP9758079 (igntr-oven)
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Called tech line 819043 probe. Ref 7729691016Q1 n. Q2 n. Q3 n. Unit not defrosting. Thermistor passed heater turned on. Found styrofoam stuck in drain causing it to freeze. Defrosted evap and drain. Customer is to monitor. If problem persists replace probe and control.
REFRIGERATOR WHIRLPOOL GT1SHTXMT02 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Defrosted drain and removed ice.
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n q3 n. Unit loud in spin cycle. Gearcase has worn bearing and is leaking oil. Need gearcase. Customer going to try and get parts and labor authorization ; rqstng P&A on 1 W11393685 (GEARCASE )
REFRIGERATOR WHIRLPOOL WRF555SDHB01 Q1 n. Q2 n. Q3 n. Unit stopped making ice and intermittently turns back on. Temperature is good in freezer. Need control and icemaker ; rqstng P&A on 1 W11043763 (cntrl-elec)
DRYER MAYTAG MEDX655DW1 Q1 n. Q2 n. Q3 n. Unit not heating. Replaced heater and tested. Unit functions properly.
WASHER WHIRLPOOL WFW6620HC0 Q1 no. Q2 n. Q3 n. Unit not allowing cycles to be selected disconnected UI and reconnected and different buttons function than previously. Need UI. ; ordrng 1 W11324037 (cntrl-elec)
REFRIGERATOR KITCHENAID KRSF705HPS00 Q1 n. Q2 n. Q3 n. Door not lining up with fridge door. Door squeaking when opening. Bin scraping cabinet when closing. Need freezer door hinge and cam. Ff bin. Will level feet and doors on return ; ordrng 1 W10249952 (hinge-door) and 1 WPW10257206 (cam-door) and 1 WPW10324760 (bin-cntlvr)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replacing control and UI due to unit failing to respond to commands. Replaced both parts. Ran diagnostic cycle. Unit tested good
WASHER MAYTAG MVWB766FW0 Customer stated unit would continually run after console shut off. Discovered f9e1 code stored. Attempted to test drain pump could hear pump impeller spinning but no water would exit machine. Removed pump to inspect. Did not find any debris in pump. Reassembled unit and tested again. Unit now draining as it should. Unit tested good
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Q1 n. Q2 n. Q3 n. Unit only runs if door is open. Tested switch. Control shorted. Replaced jazz board and verified unit is running ; used 1 WPW10503278 (ADC - JAZZ) from stock
WASHER WHIRLPOOL WFW88HEAW0 Q1 no q2 no q3 noComplaint of water in machine when returning to start load of laundry. Removed dispenser. Felt water trickle into dispenser from cold water line. Unit is slowly dripping water into basket when not in use causing water condition between loads of laundry. Replaced valve assembly. Tested unit via diagnostic cycle and unit test good. No stored errors.Verbal signature acknowledged
REFRIGERATOR JENN AIR JFI2089AEP12 Q1 n. Q2 n. Q3 n. Unit not cooling. UI dead. Lights on. 120v to main control. Need control board. ; rqstng P&A on 1 WPW10312695 (electronic control)
WASHER MAYTAG MHW5500FW1 Attempted to tap out bolt that had broken off inside of drive shaft. Could not remove bolt. Tub will need to be replaced. Ordering tub ; schdld next appmnt for 11/6 FRI !
WASHER MAYTAG MHW5630HW0 Customer stated that unit was failing to spin properly during certain cycles. Checked for error codes unit showing code f8e1 for long fill. Discovered that cold water valve was unplugged from connector. This is causing issue. Unit was unable to run rinse cycle therefore would not spin. Reseated connector and ran test cycle. Unit now spinning as it should
WASHER WHIRLPOOL WFW72HEDW0 F3e1. F8e3. Cleared codes. User interface flashes and dies over and over. Disconnected UI and pressure switch. Reconnected and cleared pressure hose. Ran diagnostics test. Checked pressure hose connection at rear tub and drain pump. Unit functions but UI flashes randomly when off. Dispenser drawer hard to pull out. ; rqstng P&A on 1 W10575334 (disp.drawer assy) and 1 WPW10750475 (panel-cntl)
DISHWASHER MAYTAG MDB4949SDZ0 Replaced tube and tested twice. Found no leaks.
WASHER WHIRLPOOL MVWB835DW4 Replacing slider due to slider making contact with clutch causing unit to produce noise. Replaced slider. Tested unit. Could not replicate noise. Unit tested good
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Replaced ACU. Tested unit via timed dry and unit tested good.Verbal signature acknowledged.
REFRIGERATOR WHIRLPOOL WRS322FNAH01 Q1 no Q2 no Q3 no Complaint of lights flickering in both compartments. Reseated connection on top light in FF section and issue resolved itself. This has been a recurring issue with this unit. Advise customer to replace light to avoid on ongoing basis. Customer has extended warranty and will be reaching them for a dispatch to cover repair. Marking job completed and new appointment can go through via warranty dispatch.
WASHER MAYTAG MVWB766FW1 Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good
WASHER WHIRLPOOL MVWB835DW4 Unit is producing clicking noise while in agitate upon inspection discovered that gear case shaft is loose inside casing causing unit to produce noise while in spin. Ordering gear case and rotor cover ; ordrng 1 W10811956 (GEAR CASE ) and 1 W10915701 (ROTOR COVER )
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Complaint of Unit not starting.Attempted to start unit. UI is responsive. As soon as start button pressed unit attempts to tumble then stops.Following stored errors:F4E4 Line Voltage errorF2E1 UI stick keyF4E3 air flow restrictionSR7728666808- troubleshoot control board and found motor relay is broken. Needs new control board. Due to cost of new board customer is researching replacements. Will contact ATEC if they opt to repair.
DRYER WHIRLPOOL WED87HEDC1 Q1 no Q2 no Q3 no Control panel not responding.Attempted to place in diagnostics no response. Could not start unit. Confirmed power to ACU. Confirmed 5.1 VDC from control to UI. Needs new UI.Unit is new old stock from Orvilles. Receipt is attached. Covered under manufacturer warranty.; ordrng 1 W10800227 (UI)
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer is stating that ATEC replaced ice maker 1 year ago but office notes show differently. Customer is disputing claim stating our company replaced ice maker. Referred customer to manager ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
WASHER MAYTAG MVWB766FW1 Customer stated that unit will not fill with hot water. Checked for error codes. Unit displaying code f3e2 for inlet water temperature fault. Discovered that hot water valve solenoid is causing issue. Replaced valve and tested unit. Unit now actuating both valves as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Replaced hinges and door strike. Door closes much more consistently now.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WP3403431 STRIKE
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced adjuster assembly with upgraded assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
REFRIGERATOR KENMORE 106.5117331 Q1 no Q2 no Q3 no Complaint of loud noise. Customer unplugged damper to stop noise. Now ice build up in FF section. Bottom of door is not sealing as noted in prior service calls. Treated gasket with heat to try and make better seal. There is visible defect in door. Top of door lines perfect with freezer door. Lower left corner is bowed out causing door not to shut all the way. Quoted customer for door and damper. Advised even with fixed damper there will continue to be moisture issues. Due to cost of repair customer is opting to replace unit. Verbal signature acknowledged
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer stated that leds for upper area of fridge are flickering and not functioning. Replaced led module but unit is still experiencing issue. Ordering led harness with modules ; ordrng 1 W11205082 (LED HARNESS W LIGHTS) and 2 W11462342 (LED MODULE )s, dspstn on spec-tagged invntry: 1 W10695459 MODULE"