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for Ontario, NY
Paul - Ontario, NY
Technician- Evan was fantastic. Knowledgeable, professional and pleasant. He made the repair and gave suggestions on how to prevent issue from occurring again.
Ken - Ontario, NY
Betty - Ontario, NY
Evan was great, diligent in fixing easer and professional
Marcia - Ontario, NY
Good tech great service
Spence - Ontario, NY
On time kept me informed...... great service.....
Betty - Ontario, NY
Appliance Tech service professional are very courteous and knowledgeable. They stand behind their work. They work hard to satisfy the customer
Robert - Ontario, NY
Great service within the time frame explained. The problem was fixed quickly and correctly.
Kitchen aid stove
Doug - Ontario, NY
On time and very professional
Quick response, quick and easy fix
Roberta - Ontario, NY
Lance - Ontario, NY
Evan did a great job.
Jk - Ontario, NY
Service technician was more than knowledgeable on every aspect of my unit and was quick, clean and professional
Shirley - Ontario, NY
Great service. Very professional and organized.
Lance - Ontario, NY
Larry - Ontario, NY
Tech did a great job.
Great service. Technicians proficient and quick.
Paul - Ontario, NY
Technicians responsive and thorough. Careful about moving appliance and keeping work neat. Tasks performed as necessary. No wasted efforts. Both Dave and Steve were good workers.
Came when said he said he would. He was very pleasant, neat appearing. Gave me quote, discussed options.
Laurie - Ontario, NY
June - Ontario, NY
Susan - Ontario, NY
Jennifer - Ontario, NY
Great service & awesome price
Janet - Ontario, NY
I’ve had Dave twice. He’s knowledgeable & gave us some suggestions that was very helpful. Give him a big raise cause I want him to service us again & don’t want him to leave! I’ve had many service people residential & business. Never had a great experience until Dave!
REFRIGERATOR WHIRLPOOL WRS322FNAH01 Q1 no Q2 no Q3 no Complaint of lights flickering in both compartments. Reseated connection on top light in FF section and issue resolved itself. This has been a recurring issue with this unit. Advise customer to replace light to avoid on ongoing basis. Customer has extended warranty and will be reaching them for a dispatch to cover repair. Marking job completed and new appointment can go through via warranty dispatch.
WASHER MAYTAG MVWB766FW1 Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good
WASHER WHIRLPOOL MVWB835DW4 Unit is producing clicking noise while in agitate upon inspection discovered that gear case shaft is loose inside casing causing unit to produce noise while in spin. Ordering gear case and rotor cover ; ordrng 1 W10811956 (GEAR CASE ) and 1 W10915701 (ROTOR COVER )
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Complaint of Unit not starting.Attempted to start unit. UI is responsive. As soon as start button pressed unit attempts to tumble then stops.Following stored errors:F4E4 Line Voltage errorF2E1 UI stick keyF4E3 air flow restrictionSR7728666808- troubleshoot control board and found motor relay is broken. Needs new control board. Due to cost of new board customer is researching replacements. Will contact ATEC if they opt to repair.
DRYER WHIRLPOOL WED87HEDC1 Q1 no Q2 no Q3 no Control panel not responding.Attempted to place in diagnostics no response. Could not start unit. Confirmed power to ACU. Confirmed 5.1 VDC from control to UI. Needs new UI.Unit is new old stock from Orvilles. Receipt is attached. Covered under manufacturer warranty.; ordrng 1 W10800227 (UI)
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer is stating that ATEC replaced ice maker 1 year ago but office notes show differently. Customer is disputing claim stating our company replaced ice maker. Referred customer to manager ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
WASHER MAYTAG MVWB766FW1 Customer stated that unit will not fill with hot water. Checked for error codes. Unit displaying code f3e2 for inlet water temperature fault. Discovered that hot water valve solenoid is causing issue. Replaced valve and tested unit. Unit now actuating both valves as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Replaced hinges and door strike. Door closes much more consistently now.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WP3403431 STRIKE
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced adjuster assembly with upgraded assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
REFRIGERATOR KENMORE 106.5117331 Q1 no Q2 no Q3 no Complaint of loud noise. Customer unplugged damper to stop noise. Now ice build up in FF section. Bottom of door is not sealing as noted in prior service calls. Treated gasket with heat to try and make better seal. There is visible defect in door. Top of door lines perfect with freezer door. Lower left corner is bowed out causing door not to shut all the way. Quoted customer for door and damper. Advised even with fixed damper there will continue to be moisture issues. Due to cost of repair customer is opting to replace unit. Verbal signature acknowledged
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer stated that leds for upper area of fridge are flickering and not functioning. Replaced led module but unit is still experiencing issue. Ordering led harness with modules ; ordrng 1 W11205082 (LED HARNESS W LIGHTS) and 2 W11462342 (LED MODULE )s, dspstn on spec-tagged invntry: 1 W10695459 MODULE"
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Unit not defrosting called techline SR 7728528395 ohm out defrost thermistor tested bad . Installed thermistor. Heater tested good . Voltage to unit was 107 customer is going to get that corrected . Unit is now cooling .
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Complaint of door not closing and poor dryer performance. Door was flipped by installers and door is not in line with cabinet. strike is damaged.Vent tested unit and unit tested poorly. Advised customer poor ventilation will affect dryer performance. Ran unit and verified heat is working properly. Advised Customer to service vent.; ordrng 2 WPW10362431 (Hinge)s and 1 WP3403431 (Strike)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of upper rack falling. Inspected and left adjuster has failed. Ordering upgraded adjuster assembly.No stored errors on machine. Service diagnostics cycle completed without issue.Verbal signature acknowledged.; ordrng 1 W10712395 (Adjuster assembly)
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Customer stated unit was not producing ice. Upon inspection discovered that line was frozen and also Ice maker motor was seized. Replaced ice maker and also thawed line. Installed new ice maker and cycled unit. Unit filled as it should. Ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
DRYER AMANA NDE7800AYW Customer stating that unit is burning items inside unit. Dryer is running too hot. Checked all fuses and thermostats and discovered that cycling thermostat is causing issue. Ordering cycling thermostat ; ordrng 1 WP37001136 (CYCLING THERMOSTAT ) and 1 WP61623 (HEATER TSTAT)
FREEZER FRIGIDAIRE LFFH17F7HWC Replaced use her in the face to do to defrost issue customer to monitor
REFRIGERATOR KITCHENAID KRFF507ESS01 Q1 no q2 no q3 noUnit is shutting down intermittently causing cooling issues found unit working normally at time of service suspecting control issue ordering controls.Verbal signature ; rqstng P&A on 1 W10843055 (Control) and 1 W10830278 (Control) and 1 W11089931 (UI)
REFRIGERATOR WHIRLPOOL WRT771RWYW Found Unit with frozen air returns. Warm air is infiltrating into freezer through liner gap. Defrosted evaporator compartment air returns and freezer. Sealed liner to case. Customer to monitor
FREEZER FRIGIDAIRE LFFH17F7HWC "Q1 n. Q2 n. Q3 n. Unit not defrosting. Defrost thermostat closed. 19v to heater, spec is 120. Need user interface. Defrosted evap. ; ordrng 1 297235200 (CONTROL)"
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Frost buildup on bottom of freezer. Cycled icemaker and heater is not powering on. Need icemaker. Removed frost and adjusted door gasket now it's sealing along bottom edge. ; rqstng P&A on 1 W10884390 (icemaker)
WASHER WHIRLPOOL MVWC565FW0 Replacing cam and pulley cover due to cam nut being loose and cutting into old pulley cover. Replaced both parts. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
WASHER WHIRLPOOL MHW6000XW0 Customer stating that unit will not fill or run cycle. Checked for error codes upon arrival. Discovered f6e1 error code for Motor control failing to communicate with main control. Discovered that MCU is causing issue. Quoted customer to replace MCU. Customer does not want to proceed at this time. Collecting service call fee. Including part in job in case customer does decide they would like to proceed with repair WPW10374126 (MCU) $200.00
DRYER WHIRLPOOL WET4027HW0 Replacing timer due to unit failing to stop running at end of cycle. Replaced timer. Tested unit. Unit tested good
WASHER WHIRLPOOL MVWC565FW0 "Customer stating unit is producing large grinding noise while in spin. Checked for error codes. No codes present. Ran test cycle. Could hear noise customer was referring too. Noise is coming from pulley being loose and causing pulley to cut into belt guard. Pulley and belt guard are damaged due to this. Ordering cam and belt guard ; ordrng 1 W10721967 (CAM ) and 1 WPW10427633 (PULLEY COVER ), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
OVEN WHIRLPOOL K0DE500ESS04 Customer stated that interior door glass is dirty. Technician explained that due to vent being at top of door of food is not covered grease /debris will work its way through the vent into the glass. Customer is happy with performance of unit but stating that this issue is unacceptable. Technician offered to disassemble door for customer to clean interior door glass. Customer does not want technician to disassemble door. Called techline to document issue. Techline agent stated that any items with high moisture will cause this issue if not covered due to vent being located at top of door. Customer states they will be contacting manufacturer about issue. SR: 7728174322
REFRIGERATOR WHIRLPOOL WRS325FDAM Q1 no q2 no q3 noReplaced UI due to stuck key. New UI working as expected Verbal signature
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Q1 no q2 no q3 noReplaced diffuser due to items freezing in the fresh food section. Customer to monitorVerbal signature ; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
REFRIGERATOR KITCHENAID KBFC42FSS00 InstalledControl kit due to unit not cooling. Labor is atec warranty. Customer to monitor
REFRIGERATOR WHIRLPOOL GS5SHAXTB00 Diagnosed a broken ice maker module motor. The customer is going to replace the module.
DISHWASHER KITCHENAID KDTE104DSS1 SO 10348307-1Customer stating that unit is not cleaning. Upon inspection discovered that wash motor was failing. Unit is displaying 4-3 (wash motor failure) 7-1 (no heat) ordering wash motor ; ordrng 1 WPW10605057 (WASH MOTOR )
REFRIGERATOR KITCHENAID KRFF507ESS01 Freezer temperature -4 . Ice bin temperature within range . Thermistor in ice bin passed. Ice box fan is working . Ice maker is not cycling . error code for ice maker E2 . Needs new ice maker .replaced ice maker . Tested harvest test. Ice maker is now cycling . Customer will monitor
DRYER WHIRLPOOL WET4027HW0 Customer stating that unit will run for a few minute and then shuts off. Discovered that motor is causing issue. Ordering motor ; ordrng 1 279811 (MOTOR)
WASHER WHIRLPOOL WET4027HW0 Replacing gear case due to unit producing squealing noise during spin. Replaced gear case. Ran diagnostic cycle. Unit tested good