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for Macedon, NY
Prompt & Professional
Margaret - Macedon, NY
Very satisfied with Evan’s efficient & knowledgable service.
Ellen - Macedon, NY
Mark - Macedon, NY
I think Steve did a great job
Tec was able to fix my issue without the parts Maytag said I needed. Maytag phone support didnt know what they were doing.
David - Macedon, NY
Leah - Macedon, NY
Jim - Macedon, NY
Corrected squeaky door on new dishwasher, now it drops to the floor if you don't hold it. Calling for return visit.
Very attentive to our needs and situation
Anne - Macedon, NY
Dave remembers us, is very capable and always goes above and beyond to take care of us.
Bill - Macedon, NY
Ice Maker needed replacement, and Dave Long did an exceptional job replacing it!
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Great repair and quick
Christian - Macedon, NY
Jonathan - Macedon, NY
Lois - Macedon, NY
Angelo - Macedon, NY
Very helpful tech, diagnosed issue and fixed it.
Scot - Macedon, NY
Evan was very polite and efficient. He was done very quickly.
Macedon - Macedon, NY
Mike - Macedon, NY
Received a text when Mike was going to be a little late. Much appreciated. And he was it was only a short delay
Heather - Macedon, NY
The Tec was very friendly and knowledgeable.
DISHWASHER MAYTAG MDB9979SKZ0 Q1 no Q2 no Q3 no Complaint of drain problem. Disassembled drain and found metal piece in drain. Ordering new drain pump.; ordrng 1 W11412663 (Drain pump)
WASHER MAYTAG MVW7232HW0 Q1 no Q2 no Q3 no Complaint of no spin/drain.Following stored errors:F7E9 locked rotorF0E9 off balance pause F0E5 off balance loadF0E3 overload Ran drain via manual diagnostics and drain tested good. Hand spin basket without issue. Ran heavy agitate and high spin and unit tested good. Drain issues will cause a no spin. Customers drain set up may have contributed to drain issues. Lid locks. No repair recommended for this unit.
RANGE MAYTAG MET8800FZ01 Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good
OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good
RANGE JENN AIR JDS9860CDB00 Bake element is getting power but is not heating . Ordering bake element ; rqstng P&A on 1 WPW10310274 (elmnt-bake)
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no drain. Inspected drain loop for clogs or impingement and none found. Measured resistance of drain pump at 88.7 Ohms. Per tech sheet valid resistance reading for drain pump is 15-60Ohms. At rest without heavy use pump typically measures 25 ohms. Drain pump resistance too high. Ordering drain pump.; ordrng 1 WPW10531320 (Drain pump)
WASHER MAYTAG MVWB835DW5 Q1 no Q2 no Q3 no Complaint of Unit powering on. Will constantly shift but never start a wash cycle. When put into diagnostics mode UI blinks then shuts off. Unable to obtain error messages.Measured power to ACU and measured 104 VAC. Unit not getting sufficient power. Advised customer seek qualified electrician.
DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.
WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.
DRYER WHIRLPOOL WED49STBW1 "Customer stating that unit will not run but interior light is on. Discovered that tab for door switch is broken causing issue. Ordering door switch ; ordrng 1 WPW10569603 (DOOR SWITCH ), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"
REFRIGERATOR MAYTAG MBF2258FEZ04 Crisper bin drawers were not level .found that they were not installed correctly. Items freezing toward back. Turned freezer down to 3 customer will monitor. Leveled the legs on unit . Unit tested good .
WASHER WHIRLPOOL WTW8500DC5 "Replaced control and drain pump , calibrated unit and ran auto diagnostics. Unit tested good ."
FREEZER WHIRLPOOL WZC3122DW00 Replaced thermostat . Tested unit . Tested good
DRYER WHIRLPOOL MEDC215EW Open thermal fuse is preventing use. Ordered fuse ; rqstng P&A on 1 3392519 (thermal fuse)
WASHER MAYTAG MHW7000XW2 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside tub is failing causing unit to run very noisy while in spin. Replaced tub assembly. Ran test cycle. Unit completed cycle as it should. Unit tested good
WASHER WHIRLPOOL WFW5620HW0 Installed vent cap for unit leaking . Tested unit in diagnostics.unit tested good .
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Customer stated that none of the interior lights are working on the fridge or freezer compartment. Cycled power on unit but lights are still not on. Checked for voltage on at LED driver board. Confirmed driver board is receiving voltage. Led driver board is failing causing issue. Ordering driver board ; ordrng 1 W10790783 (LED LIGHT BOARD ), dspstn on spec-tagged invntry: 1 W11205083 MODULE"
DISHWASHER KITCHENAID KDPE334GPS0 Replacing control board due to unit displaying error code 4-4 for wash motor failure. Replaced control and ran test cycle unit completed cycle as it should. Unit tested good
MICROWAVE WHIRLPOOL UMV1160CS8 Replacing control due to unit displaying f1e4 code for relay failure. Replaced control and tested unit. Unit tested good
DISHWASHER KITCHENAID KDPE334GPS0 Customer stating that unit will not run cycle. Unit is running for short period of time and then shutting off. Checked for codes. Unit displaying code 4-4 for wash motor failure. Ran diagnostic cycle. Unit completed cycle as it should. Suspecting issue with control due to error code and wash motor operating as it should. Ordering control ; ordrng 1 W11120155 (CONTROL) and 1 W11162733 (WASH MOTOR )
WASHER WHIRLPOOL WFW8540FW1 Customer stated that unit would not unlock door and was making a noise. Upon inspection discovered that unit was in drain lockout mode. Unlocked door manually and removed clothing. Discovered error code f3e1 for pressure system fault. Removed pressure hose to inspect. Discovered hose was not seated on air trap correctly causing issue. Reseated hose and ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
DISHWASHER MAYTAG MDB4949SHB0 Replacing water valve due to unit failing to fill when running wash cycle. Replaced valve and ran diagnostic cycle. Unit tested good
DISHWASHER MAYTAG MDB8979SEZ0 "Replacing tracks and and rack adjuster due to old tracks welds snapping causing adjusters and rack leveler to break. Adjusters and rack leveler have broken due to welds snapping on tracks. Replaced all parts. Unit tested good. Please use s22916 to cover P&L for tracks and adjusters ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
REFRIGERATOR WHIRLPOOL ED2VHEXTQ01 The refrigerator is not defrosting. Bimetal and heater tests good. The u it needs a control. Defrosted unit for customer and he is going to replace.
DISHWASHER MAYTAG MDB8979SEZ0 "Adjusters are broken due to track failure . Ordering new adjusters WPW10609578 , WPW10609579 . Bring tracks with me . Using s code S22916; ordrng 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Found no lights on in refrigerator and freezer is 40. Removed power to pantry door. Then reset power to refrigerator. Lights came on. Removed back wall in freezer and tested. The evaporator is cooling but only half frost pattern. Customer is going to monitor until morning. If lights go out again order harness. If temp is to high in the freezer. It will need sealed system work. ; rqstng P&A on 1 W10512203 (harns-wire)
DRYER WHIRLPOOL WED4815EW1 Replaced motor and belt motor shaft sheared off and torn belt. The dryer tested good. ; dspstn on spec-tagged invntry: 1 341241 BELT
RANGE WHIRLPOOL WFE320M0ES1 Customer stating that unit is displaying f9 code. Discovered that unit does not have correct power cord on machine. Ordering correct cord ; ordrng 1 WX09X10006 (3 WIRE CORD )
DISHWASHER KITCHENAID KDTE334GPS0 Console is cracked on top causing unit not to function. Ordering console ; ordrng 1 W11165145 (CONSOLE )
DRYER MAYTAG MED8630HC1 Unit not hooking to wifi for customer so use remote enable function. Was able to get unit to connect to wifi and work using customers cell phone .
WASHER MAYTAG MVWC465HW2 "Found hot water shut off to machine and the temp selection was on cold. Informed customer that if hot water is off, then the temp selection must be on tap cold setting or the washer will not finish cycle. Ran automatic test cycle and the washer worked as expected."
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was not latching lid when going to wash cycle. Could hear unit clicking but never latching. Checked for codes unit was displaying code F5E2 for lid lock fault. Tested latch in manual test mode. Unit would not latch. Replaced latch assembly and tested unit. Unit now locking lid as it should. Ran diagnostic cycle to confirm function. Unit tested good
WASHER MAYTAG MVWC465HW2 Customer stated unit was stuck in sending mode and would never move to next portion of cycle. Checked for error codes. Unit was displaying code 8-1 for long fill. Inspected hoses and discovered that hot valve on house side was seized shut causing unit not to receive hot water. This is cause for issue. Advised customer that hot water valve will need to be repaired/replaced in order for unit to function properly. Unit itself tested good
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Replaced the mullion for door not closing. The door tested good.