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for Macedon, NY
James - Macedon, NY
Sherry - Macedon, NY
Our technician was very professional, helpful and polite.
Prompt & Professional
Margaret - Macedon, NY
Very satisfied with Evan’s efficient & knowledgable service.
Ellen - Macedon, NY
Mark - Macedon, NY
I think Steve did a great job
Tec was able to fix my issue without the parts Maytag said I needed. Maytag phone support didnt know what they were doing.
David - Macedon, NY
Leah - Macedon, NY
Jim - Macedon, NY
Corrected squeaky door on new dishwasher, now it drops to the floor if you don't hold it. Calling for return visit.
Very attentive to our needs and situation
Anne - Macedon, NY
Dave remembers us, is very capable and always goes above and beyond to take care of us.
Bill - Macedon, NY
Ice Maker needed replacement, and Dave Long did an exceptional job replacing it!
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Great repair and quick
Christian - Macedon, NY
Jonathan - Macedon, NY
Lois - Macedon, NY
Angelo - Macedon, NY
Very helpful tech, diagnosed issue and fixed it.
Scot - Macedon, NY
Evan was very polite and efficient. He was done very quickly.
Macedon - Macedon, NY
Mike - Macedon, NY
Received a text when Mike was going to be a little late. Much appreciated. And he was it was only a short delay
Heather - Macedon, NY
The Tec was very friendly and knowledgeable.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Q1 no q2 no q3 noComplaint of no ice. Even since new ice maker. Measured temperature of freezer at 5 degrees.Followed service pointer Pointer #: W10798347 and power cycled unit. After doing so was able to observe ice maker moving into home position and begin ice harvest. Ran ice harvest in diagnostic and unit tested good. Ran ice fill test and ice filled properly. Exited service mode. Power cycled unit again. Customer will reach ATEC if issue does not resolve. Order ACU W11035841 for return visit. Ice maker has capacity to make ice and control is not sending the signal.
DRYER MAYTAG MED6630HC1 Q1 no q2 no q3 noReplaced water valve and nozzle assembly. Tested unit and unit tested good.
WASHER MAYTAG MVWB835DW4 Replacing console due to unit failing to responds to commands. Unit was displaying f6e3 for UI and CCU failing to communicate. Replaced console. Tested unit. Unit tested good
DRYER MAYTAG MED6630HC1 Q1 no q2 no q3 noReplaced thermistor. Tested unit and unit tested good. Complaint of dryer noise. Advised to unstack units to have quieter operationVerbal signature acknowledged
RANGE WHIRLPOOL WEE510S0FS2 Found oven over heating. During preheat it reached 500 degrees. Ordering control and sensor; ordrng 1 W10833885 (sensor) and 1 W10894098 (cntrl-elec)
WASHER MAYTAG MVWB835DW4 Customer stating that unit is failing to accept commands. Upon inspection discovered f6e2 error code stored for unit failing to communicate with acu. Console will need to be replaced. Ordering console ; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Ordering ice maker for not producing ice. ; rqstng P&A on 1 W10873791 (icemaker)
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Replaced evaporator cover for fan not running. The fan started running and unit is cooling
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Found fresh food section evap full of ice and frost. Ordering cover. Change defrost mode to daily; ordrng 1 W11395558 (COVER)
DISHWASHER KITCHENAID KDPE334GPS0 Adjusting feet on unit due to door making contact with cabinet before latch is catching. Adjusted feet and tested for customer. Unit tested good
MICROWAVE WHIRLPOOL KMHC319ESS4 Customer stating that unit is failing to heat properly. Discovered that control is causing issue due to relay for magnetron failing to open during cycle. Ordering control ; ordrng 1 W11413135 (CONTROL )
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated that unit is failing to run wash cycle. Discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
MICROWAVE KITCHENAID KMCS1016GBS This unit has total replacement warranty. No service warranty.
RANGE WHIRLPOOL WFE505W0HB2 Customer stating that unit was flashing F 21 code for Stuck key. Replaced control. Ran test bake cycle. Unit tested good
REFRIGERATOR KITCHENAID KBFN506ESS Customer stated that unit is failing to stop making ice due to ice bar coming detached from ice. Reattached Ive bar and tested ice maker. Unit tested good
DISHWASHER KITCHENAID KDTM404KPS0 Q1 no Q2 no Q3 no Complaint of unit running on its own. Would not complete a cycle just running randomly.Was able to put unit in service diagnostics. However unit would not go into error diagnostics. Would not advance into diagnostics cycle. Ordering new UI and panel. Parts not available. Scheduled for two weeks out and ATEC will advise customer if parts obtained.; ordrng 1 W11348059 (ACU) and 1 W11099338 (Console)
DISHWASHER MAYTAG MDB9979SKZ0 Q1 no Q2 no Q3 no Complaint of drain problem. Disassembled drain and found metal piece in drain. Ordering new drain pump.; ordrng 1 W11412663 (Drain pump)
WASHER MAYTAG MVW7232HW0 Q1 no Q2 no Q3 no Complaint of no spin/drain.Following stored errors:F7E9 locked rotorF0E9 off balance pause F0E5 off balance loadF0E3 overload Ran drain via manual diagnostics and drain tested good. Hand spin basket without issue. Ran heavy agitate and high spin and unit tested good. Drain issues will cause a no spin. Customers drain set up may have contributed to drain issues. Lid locks. No repair recommended for this unit.
RANGE MAYTAG MET8800FZ01 Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good
OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good
RANGE JENN AIR JDS9860CDB00 Bake element is getting power but is not heating . Ordering bake element ; rqstng P&A on 1 WPW10310274 (elmnt-bake)
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no drain. Inspected drain loop for clogs or impingement and none found. Measured resistance of drain pump at 88.7 Ohms. Per tech sheet valid resistance reading for drain pump is 15-60Ohms. At rest without heavy use pump typically measures 25 ohms. Drain pump resistance too high. Ordering drain pump.; ordrng 1 WPW10531320 (Drain pump)
WASHER MAYTAG MVWB835DW5 Q1 no Q2 no Q3 no Complaint of Unit powering on. Will constantly shift but never start a wash cycle. When put into diagnostics mode UI blinks then shuts off. Unable to obtain error messages.Measured power to ACU and measured 104 VAC. Unit not getting sufficient power. Advised customer seek qualified electrician.
DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.
WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.
DRYER WHIRLPOOL WED49STBW1 "Customer stating that unit will not run but interior light is on. Discovered that tab for door switch is broken causing issue. Ordering door switch ; ordrng 1 WPW10569603 (DOOR SWITCH ), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"
REFRIGERATOR MAYTAG MBF2258FEZ04 Crisper bin drawers were not level .found that they were not installed correctly. Items freezing toward back. Turned freezer down to 3 customer will monitor. Leveled the legs on unit . Unit tested good .
WASHER WHIRLPOOL WTW8500DC5 "Replaced control and drain pump , calibrated unit and ran auto diagnostics. Unit tested good ."
FREEZER WHIRLPOOL WZC3122DW00 Replaced thermostat . Tested unit . Tested good
DRYER WHIRLPOOL MEDC215EW Open thermal fuse is preventing use. Ordered fuse ; rqstng P&A on 1 3392519 (thermal fuse)
WASHER MAYTAG MHW7000XW2 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside tub is failing causing unit to run very noisy while in spin. Replaced tub assembly. Ran test cycle. Unit completed cycle as it should. Unit tested good
WASHER WHIRLPOOL WFW5620HW0 Installed vent cap for unit leaking . Tested unit in diagnostics.unit tested good .
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Customer stated that none of the interior lights are working on the fridge or freezer compartment. Cycled power on unit but lights are still not on. Checked for voltage on at LED driver board. Confirmed driver board is receiving voltage. Led driver board is failing causing issue. Ordering driver board ; ordrng 1 W10790783 (LED LIGHT BOARD ), dspstn on spec-tagged invntry: 1 W11205083 MODULE"
DISHWASHER KITCHENAID KDPE334GPS0 Replacing control board due to unit displaying error code 4-4 for wash motor failure. Replaced control and ran test cycle unit completed cycle as it should. Unit tested good