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for Macedon, NY
Tec was able to fix my issue without the parts Maytag said I needed. Maytag phone support didnt know what they were doing.
David - Macedon, NY
Leah - Macedon, NY
Jim - Macedon, NY
Corrected squeaky door on new dishwasher, now it drops to the floor if you don't hold it. Calling for return visit.
Very attentive to our needs and situation
Anne - Macedon, NY
Dave remembers us, is very capable and always goes above and beyond to take care of us.
Bill - Macedon, NY
Ice Maker needed replacement, and Dave Long did an exceptional job replacing it!
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Great repair and quick
Christian - Macedon, NY
Jonathan - Macedon, NY
Lois - Macedon, NY
Angelo - Macedon, NY
Very helpful tech, diagnosed issue and fixed it.
Scot - Macedon, NY
Evan was very polite and efficient. He was done very quickly.
Macedon - Macedon, NY
Mike - Macedon, NY
Received a text when Mike was going to be a little late. Much appreciated. And he was it was only a short delay
Heather - Macedon, NY
The Tec was very friendly and knowledgeable.
DISHWASHER KITCHENAID KDTE334GPS0 Console is cracked on top causing unit not to function. Ordering console ; ordrng 1 W11165145 (CONSOLE )
DRYER MAYTAG MED8630HC1 Unit not hooking to wifi for customer so use remote enable function. Was able to get unit to connect to wifi and work using customers cell phone .
WASHER MAYTAG MVWC465HW2 "Found hot water shut off to machine and the temp selection was on cold. Informed customer that if hot water is off, then the temp selection must be on tap cold setting or the washer will not finish cycle. Ran automatic test cycle and the washer worked as expected."
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was not latching lid when going to wash cycle. Could hear unit clicking but never latching. Checked for codes unit was displaying code F5E2 for lid lock fault. Tested latch in manual test mode. Unit would not latch. Replaced latch assembly and tested unit. Unit now locking lid as it should. Ran diagnostic cycle to confirm function. Unit tested good
WASHER MAYTAG MVWC465HW2 Customer stated unit was stuck in sending mode and would never move to next portion of cycle. Checked for error codes. Unit was displaying code 8-1 for long fill. Inspected hoses and discovered that hot valve on house side was seized shut causing unit not to receive hot water. This is cause for issue. Advised customer that hot water valve will need to be repaired/replaced in order for unit to function properly. Unit itself tested good
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Replaced the mullion for door not closing. The door tested good.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced springs , bushings and pads on hinges . Moved springs a notch back . Tested unit . Tested good ."
WASHER MAYTAG MVWB835DW4 Customer stated that unit was flashing LF code during beginning of cycle. Checked for codes. Unit displaying f3e2 (inlet water temp fault) and f8e1 (long fill) discovered that hot valve was not actuating correctly. Replaced water valve and ran diagnostic cycle. Unit completed cycle as it should. Unit is now filling as it should ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
OVEN WHIRLPOOL WOS51ES4ES01 "Replacing control, thermal fuse and blower fan due to customer running self clean on oven and unit blowing thermal fuse and causing control board not to send heat to bake or broil elements. Replaced control . Replaced fuse and replaced fan. Reassembled unit and ran test preheat to 350. Unit tested good"
OVEN WHIRLPOOL WFE505W0HW1 Customer complaining of things taking to long to cook. Calibrated temp up 20 degrees. The bake element was squeaking. Added foil tape to bake element legs. The oven preheated as expected. The oven tested good.
DRYER WHIRLPOOL MED5630HW0 Customer stated that unit was dripping cycle before items are dry and door is not shutting properly. Discovered that hinge is was loose causing issue with door. Tightened hinge and door is now shutting as it should. Checked for error codes. No codes were present. Ran test cycle to confirm unit was heating properly. Spoke with customer about correct loading and cycle selection advised customer that if loss is not large enough items will not pass moisture sensor consistently therefore causing sensor to think items are dry. Advised them to either wash larger loads or used timed dry setting
REFRIGERATOR MAYTAG M1TXEGMYW00 Unit is colder in the fresh food section that it needs to be. Customer may be hearing fan come on and off in the unit due to bad thermostat. thermostat WPW10584888 . Customer will decide on repair .
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit was not washing properly. Upon inspection discovered that water valve was underneath sink was off. Once tiring valve on unit ran as it should. Customer also stated that door was very squeaky while opening and shutting. Greased hinges and tested door. Unit tested good
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated that unit was not cleaning dishes and was not dissolving soap. Checked for error codes. Discovered unit was displaying code 4-3 for wash motor not running. Unit would fill but was never moving water through the cabinet. Replaced wash motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
DRYER WHIRLPOOL WED6620HC1 Replacing control due to unit failing to run cycle. Replaced control and ran test cycle. Unit tested good
WASHER MAYTAG MVWC416FW1 Customer stated that agitator tube had fallen off. Discovered that hole in bottom of agitator tube is becoming too wide causing bolt to slip through. Tube needs to be replaced. Customer does not want to replace tube at this time. Installed larger washer on bottom of agitator tube and loctite on bolt to prevent issue from Happening again. Advised customer correct fix is to replace tube. Ran test cycle. New washer and loctite on bolt seem to be holding tube in place. Unit tested good W10836692
REFRIGERATOR KITCHENAID KRFF707ESS01 Unit is building ice on the fresh food section floor due to a restricted drain tube. Cleaned tube and removed installed newHarness
MICROWAVE WHIRLPOOL WMH31017HW3 Customer stating that unit is not heating. Upon inspection discovered that magnetron is failing to run during cycle. Ordering magnetron capacitor & diode ; ordrng 1 W10754299 (MAGNETRON ) and 1 W10850446 (CAPACITOR ) and 1 W11256462 (DIODE )
DRYER WHIRLPOOL WED6620HC1 Customer stating that unit is not running through entire cycle. Checked for codes. No codes were present. Discovered unit is losing power then flashing PF ordering control ; ordrng 1 W11350214 (CONTROL )
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stating that unit is still leaking water into freezer after last repair. Discovered full sheet of ice on floor or refrigerator. Removed ice. Tech has already referred to service pointer W11092686D which requires moving thermistor do new location. Unit is still experiencing issue. Ordering evaporator harness with new thermistor ; ordrng 1 W11033168 (EVAP HARNESS )
DISHWASHER MAYTAG MDB4949SHZ0 Replaced motor sump for motor grinding. The dishwasher tests good
REFRIGERATOR MAYTAG MFT2776FEZ00 Replaced fan and fan support. Ran test four in diagnostics. Zip tied and foil taped thermistor in correct location according to Service pointer. Test four passed . Unit tested
REFRIGERATOR WHIRLPOOL GB2FHDXWS09 Replaced evaporator. Tested unit . Tested good .
DISHWASHER MAYTAG MDB4949SHZ0 Found motor buzzing inside motor. Ordering motor/sump. ; ordrng 1 WPW10591570 (pump&motor)
REFRIGERATOR WHIRLPOOL GB2FHDXWS09 Evaporator fan not running . Went into diagnostics . Won't turn on . Tested heater tested good . Checked for power to the fan has power unit needs new evap fan WPW10128551 ; ordrng 1 WPW10128551 (evaporator fan motor)
DISHWASHER KITCHENAID KDTE204DBL0 Replacing door cable due to able snapping causing door to fall. Replaced cable on both sides. Tested door. Unit tested good
DRYER MAYTAG MGDB766FW0 User interface not responding to touch all the time . Found no error codes . Power cycled unit and unplugged user interface and then reseated . Unit tested good . Tested vent with vent tested . Tested good .
REFRIGERATOR MAYTAG MFT2776FEZ00 Fresh food evap frosted over . Called. Techline SR 7726240257 techline said to replaced evap fan with thermistor . Ordering part W11033168 and WPW10389152; rqstng P&A on 1 W11033168 (harns-wire) and 1 WPW10389152 (support)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer building up some frost in on evap over in freezer . Checked thermistors tested 1 and 2 tested good .test 39 tested good . Evap fans are working . Ice box fan is working . Changed defrost mode to basic from adaptive . Called techline to document SR 7726233808 . Found the bin for the freezer door was not in correctly and could have cause frost build up . Reinstalled bin . Cabinet is sealed . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W11032800 MOTOR-EVAP
OVEN KITCHENAID KODE500ESS09 Replacing door glass due to unit being delivered with broken glass on lower door. Replaced door glass. Reinstalled door. Unit tested good
DISHWASHER KITCHENAID KDTE204DBL0 Customer stated that unit would not respond to commands and door was falling on right side.Upon inspection attempted to get unit into diagnostic. Keypad would not respond. Replaced keypad. Ran diagnostic cycle. Unit completed cycle as it should. Door cable on right side has snapped. Ordering door cable ; ordrng 1 8194001 (DOOR CABLE KIT )
DISHWASHER KENMORE 665.13123K703 Customer said unit has been working fine since I was there . Asked about cold water coming into machine . Customer does has a tankless hot water tank . Gave tips on best cycles to use . Customer will monitor unit . The cold water may be causing the issue . Refund parts
FREEZER MAYTAG MFF2558VEW6 Replaced drain tube and defrost drain . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
REFRIGERATOR MAYTAG MFI2569VEM4 Replaced control to unit for not cooling and UI not responding to touch . Unit tested good . Freezer rails are seized was able to get the door open . Customer is going to try and clean the rails . Moisture was left inside freezer and cause corrosion .