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for Macedon, NY
Very attentive to our needs and situation
Anne - Macedon, NY
Dave remembers us, is very capable and always goes above and beyond to take care of us.
Bill - Macedon, NY
Ice Maker needed replacement, and Dave Long did an exceptional job replacing it!
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Great repair and quick
Christian - Macedon, NY
Jonathan - Macedon, NY
Lois - Macedon, NY
Angelo - Macedon, NY
Very helpful tech, diagnosed issue and fixed it.
Scot - Macedon, NY
Evan was very polite and efficient. He was done very quickly.
Macedon - Macedon, NY
Mike - Macedon, NY
Received a text when Mike was going to be a little late. Much appreciated. And he was it was only a short delay
Heather - Macedon, NY
The Tec was very friendly and knowledgeable.
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Could not make the unit repeat the said issue . Customer will monitor and try to take a video off to .
DISHWASHER KENMORE 665.13123K703 Customer states unit will stop mid cycle and the start button will flash . Sometimes it will start again others times it won't .ran unit in diagnostics. Found no error codes . Let unit run through diagnostics. Unit tested good . Could not get the unit to repeat the issue . Ohm out wax vent motor . Tested door . Tested door switch tested good . Unit may need control board ordering board WPW10285178; ordrng 1 WPW10285178 (cntrl-elec)
RANGE JENN AIR JDS9860CDB00 Replaced sensor. Replaced harness . Tested unit . Unit tested good .
RANGE JENN AIR JDS9860CDB00 Called customer about fan running after last being there . Cooling fan will continue to run if no sensor detected. Customer will turn breaker off.; saved tckt
DRYER WHIRLPOOL WHD5090GW0 Replaced console ui and knobs for no end of cycle signal. The knobs would not come out in one piece to remove from console. So I replaced them all. The dryer signaled at the end of cycle. The signal is not very loud but is present. The dryer tests good
RANGE JENN AIR JDS9860CDB00 "Called techline SR 7725960941 . Unit will not turn on. Says call for service . Sensor and control can cause this . Found the sensor connector melted . Ordering harness, control and sensor .; rqstng P&A on 1 12001656 (sensor,ovn) and 1 74011728 (harness- m) and 1 WP8507P231-60 (cntrl-elec)"
WASHER WHIRLPOOL WTW4816FW2 "F8E1 long fill error code . Found debris in filter screens . Cleaned screens . Calibrated unit . Ran auto diagnostics. Unit tested good . Tested on regular wash cycle . Tested good . If problem persists order W11170319 control , W11210459 water valve"
DRYER WHIRLPOOL WHD5090GW0 "Customer concerned about unit not beeping at the end of cycle. UI should be replaced. Returning with console, UI, and knob. ; ordrng 1 W10681353 (OUTTER KNOB) and 1 W10869886 (INNER KNOB) and 1 W11091538 (CONSOLE)"
DISHWASHER KITCHENAID KUDS35FXWHA Replaced heater W10703867 and pivot clip WPW10082853 on top rack . Tested unit in diagnostics. Tested good .
DRYER WHIRLPOOL WED4815EW1 Checked heating element 10 ohms . Thermal fuse is good . High limit is good . Unit components tested good.. unit tested good .
DISHWASHER KITCHENAID KUDS35FXWHA "Customer stating that upper rack is missing clip and unit is not heating. Upon inspection discovered that heater tested open causing heating issue and upper rack was missing pivot clip. Ordering heater and pivot clip. ; ordrng 1 W10703867 (HEATER) and 1 WPW10082853 (PIVOT CLIP ), dspstn on spec-tagged invntry: 2 WPW10195622 STOP"
REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 The ice maker was damaged inside the bail arm switch. This was preventing the ice maker fromShutting off. Sending defective part back. ATEC warranty; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
RANGE KITCHENAID KSDB900ESS3 Left front burner not holding simmer flame . Ordering new burner head W11106799 . Send part to customer. ; ordrng 1 W11106799 (burnr-head)
REFRIGERATOR WHIRLPOOL GI6FDRXXY09 Drain was plugged causing ice in the freezer section and then water running out the door . Service pointer for the issue . Replaced with new drain tube . Tube was covered with Special Project S38253 . Tested unit . Tested good . Customer concerned about water flow at dispenser. Close water valve and reopened. Did not help . Suggested replacing that first and then if nothing changes replace the water valves to the unit . Inside and outside the cabinet. ; used 1 W10619951 (TUBE-DRAIN) from stock
REFRIGERATOR KITCHENAID KBSD606ESS01 Door is making a clicking noise every time you open them . Found the screws that hold the hinges on top are loose causing the spring to clicked . Tighten screws . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 Ice maker is getting 120VAC but will not cycle. Replaced ice maker. Unit cycleAnd filled
DRYER MAYTAG MED6000XW0 Replacing rear deflector due to old deflector making contact with Heater vent causing unit to melt. Replaced deflector. Unit tested good
DRYER WHIRLPOOL WHD8620CHC0 Customer stated that unit was producing rattling noise coming from left side of unit. Upon inspection discovered that line from compressor was making contact with cabinet wall causing noise. Was able to bend line away from cabinet to prevent further contact. Resembled unit and ran test cycle. Could not replicate noise once doing so. Unit tested good
DRYER MAYTAG MED6000XW0 Customer stated unit has piece hanging on rear wall of drum. Discovered that screw for steam valve cover had come loose and made contact with heating vent. Cover will need to be replaced. Ordering steam valve cover. ; ordrng 1 WPW10208422 (REAR DEFLECTOR )
RANGE KITCHENAID KSGB900ESS0 Replaced dsi board for not recognizing that a flame was present after it light . Tested unit . Tested good . Part is covered
RANGE AMANA ACF3325AB Replacing ignitor due to unit not heating. Replaced ignitor. Ran test bake cycle to 350. Unit tested good
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Turned refrigerator on and both fans worked as expected. No abnormal noises. The refrigerator is cooling.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Previous complaints are from water dripping at dispenser. Could not recreate problem due to no water hook up. The refrigerator is cooling.
RANGE KITCHENAID KSGB900ESS0 Unit would not start back up after pre heating and when it goes to cycle on and off . Replaced wire harness to ignitor. Tested unit tested good . If unit continues to have issues . May need a new DSI board for not seeing when it is lit . Unit would sometimes spark a few extra times even when unit was lit . Checked all ground and made sure screws were all tight. Tested unit . Tested good . ; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced drain pan and evap cover . Found that the defrost thermistor was not in the correct location due to service pointer W11092686D . Moved to correct location and foil tape and zip tied it . Change defrost mode to basic from adaptive . Found there was no screws for top of evap cover . Added screws . Adjusted temperatures to 37 in fresh food and -2 in freezer . Tested unit . Tested good .
RANGE AMANA ACF3325AB Customer stated that bulb fixture was broken and unit would not run bake cycle. Light socket is no longer available from distributor for unit. Ignitor is failing this is cause for issue. Ordering ignitor ; ordrng 1 WP7432P136-60 (IGNITOR )
RANGE WHIRLPOOL WFG525S0HV1 Customer stated the unit would not light during bake cycle. Upon inspection discovered that Ignitor for the bake element was failing to spark. Replaced ignitor. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
DISHWASHER KITCHENAID KDTE204ESS3 Customer stated that top rack is falling. Upon inspection discovered that adjuster tabs had broken off causing issue. Replaced adjusters also repaired dispenser gasket for coming unseated. Unit tested good ; dspstn on spec-tagged invntry: 1 W11285096 START-DEV
REFRIGERATOR KITCHENAID KRFF707ESS01 "2 degrees in freezer and 41 . Leaking is coming from drain pan in the fresh food evap . The drain pan has cracked and is filling the bottom full of water . Called techline SR 7725457071 . . said that it is a repairable part . Also see that the evap cover is cracked . Ordering drain pan W10836964 and evap cover W11211387. Defrosted unit and removed water from fresh food section ,; rqstng P&A on 1 W10836964 (pan-drip) and 1 W11211387 (cover-evap)"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Plugged unit in . Refrigerator started cooling . Unit tested good and is working as expected .
WASHER WHIRLPOOL WTW5000DW1 Customer stated unit was starting cycle on its own. Unit was unplugged upon arrival. Plugged unit in and checked for error codes. Unit was displaying oversudsing error code. Ran test cycle. Unit completed cycle. Could not replicate issue while in home. Customer to Monitor and report back if issue persists.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated that top rack had fallen. Upon inspection discovered that wheels had broken off adjuster causing issue. Replaced adjusters on both sides. Reinstalled upper rack . Unit tested good
DISHWASHER WHIRLPOOL WDF560SAFT1 "Replacing spray arms due to poor wash performance. Items are continually coming out dirty. Replaced 3rd level , 2nd level and 1st level spray arms and also replacing filter screen due to old screen warping and not catching debris. Replaced all parts listed. Unit tested good"
DISHWASHER MAYTAG MDB4949SDZ0 Replacing Bracket for upper wash arm due to old bracket being missing from unit. Replaced bracket. Ran test cycle. Unit tested good