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for Irondequoit, NY
Loretta - Irondequoit, NY
James was timely, professional, and knowledgeable.
great service, extremely helpful
Stacy - Irondequoit, NY
Debra - Irondequoit, NY
Excellent Service Tech
Richard - Irondequoit, NY
James, was on time to our appointment to check out my new Whirlpool refrigerator. James replaced one of the French Doors and reviewed the other damage to my newly installed fridge. James found damage that I didn’t even notice. I have a replacement fridge on the way. Thanks James great job.
Shawn - Irondequoit, NY
I appreciate the professionalism of the gentleman completing my repair! I appreciate the phones calls making me aware that he was in route to my home. I could not be present because of my work schedule, so my son had to step in for me. I do appreciate the servicemen keeping updates on his progress.
John - Irondequoit, NY
Prompt, fast installation. Professional.
Mike - Irondequoit, NY
David did an excellent job of diagnosing and adjusting both our washer and dryer. Both are working well and his adjustments made both units work much quieter. And no leaks
Kyle - Irondequoit, NY
Evan was friendly and professional. He has provided service at our home twice and hopefully again if we ever need it
He was very good!
Barbara - Irondequoit, NY
Our tech was very knowledgeable and personable. And most importantly our oven works!
Evan was very customer centric
Tom - Irondequoit, NY
Tami - Irondequoit, NY
Great service! Friendly and respectful. Wore a mask and shoe covers which was a pleasant surprise during these strange times. Quick work was done right and left no mess!
Great professional service
Timothy - Irondequoit, NY
Though it was frustrating that my range came from Whirlpool with a cut wire causing the oven to not work, Evan & Steve were very knowledgeable and a pleasure to have in my home diagnosing and repairing the unit. They made the frustration a bit less due to their great, professional service.
Fridge service call
Donald - Irondequoit, NY
David arrived within the expected time frame, thoroughly researched our problem and presented us with several recommendations (service call was within the 1 year warranty period).
Joan - Irondequoit, NY
Kyle - Irondequoit, NY
Evan was great, arrived at the appointed time, called ahead, quickly diagnosed, explained, and corrected the problem, and was very friendly!
Jean - Irondequoit, NY
Great commucator. Technically strong. Washer is working well. Highly recommend.
Victor - Irondequoit, NY
tech was wonderful to deal with
Susan - Irondequoit, NY
this is not our first rodeo with Appliance Tech have always been satisfied with the service
Mary - Irondequoit, NY
Great service. Completed the job efficiently and quick.
Thank you Dave
Matthew - Irondequoit, NY
Dave did a great job diagnosing the problem and making the repair in a timely manner. He laid out all my options and gave me time to decide. Throughout the process he was supportive and was not pushing me to do anything that I was not comfortable with.
Debra - Irondequoit, NY
First time customer
Brian - Irondequoit, NY
Great Service and very knowledgeable!
Francine - Irondequoit, NY
Dave was very nice knew what he was doing came prepared. He was friendly. From 1 to 10 I give Dave a 10
Mary - Irondequoit, NY
David was very knowledgeable and very able to offer options
Joseph - Irondequoit, NY
Christine - Irondequoit, NY
On time, very knowledgeable and friendly
Raymond - Irondequoit, NY
Great representation for your company. This was basically just having to reset something but I was changed 97.00. Very unreasonable price.
Jean - Irondequoit, NY
Very professional. Took the time to explain the problem to me.
Tom - Irondequoit, NY
I was very happy with whole team at Appliance Tec. Starting with Jeff in the office. He was very polite. The response time for my service call was less than 30 minutes. The tech. Dave was great as well, very polite,clean and efficient. the repair took less than an hour and he replaced the bad part at no cost for the part. I only had to pay for the service call, which was very reasonable for a weekend service call. The freezer works perfectly. Thanks to all.
DISHWASHER WHIRLPOOL WDT720PADM2 Customer stating that unit is failing to move spray arms or water through cabinet. Discovered code 4-3 for wash motor failure. Wash motor will need to be replaced. Ordering wash motor ; ordrng 1 WPW10671941 (WASH MOTOR )
WASHER MAYTAG MVWB835DW5 Customer home after 3:30. Q1 n. Q2 n. Q3 n. Lid broken on lg hinge. Need lid. ; ordrng 1 W11259006 (Lid)
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n. Q3 n. Unit makes clunking noise during agitation. Found excessive play in transmission shaft. Need gearcase. ; ordrng 1 W11393685 (Gearcase)
WASHER MAYTAG MVW6200KW0 Q1 n. Q2 n. Q3 n. Unit leaking underneath. Found clamp in wrong location on pump. Corrected hose clamp and tested. Unit functions properly. Customer is to monitor.
WASHER WHIRLPOOL WTW5000DW1 Q1 n. Q2 n. Q3 n. Unit intermittently stops full of water. Overload error. Found sink will backup in large loads and siphon into washer. Raised drain hose. Recommend having drain snaked in sink. No sc due to previous misdiagnosis
DRYER AMANA NGD4655EW2 Customer stated that unit was producing noise while in use. Discovered that left side roller is causing issue. Replaced rollers and tested unit. Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
REFRIGERATOR AMANA AFD2535FES6 "Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker harness unplugged from module. Plugged in and cycled. Unit never filled. Jumped valve at module valve never turned on. Need valve. ; ordrng 1 WP12544124 (valve), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
DISHWASHER MAYTAG MDB8959SKZ0 Replaced pump and tested. No leaks found.
WASHER MAYTAG MVWB835DW4 "Replaced hinge, lid, and door lock. Tested several times in diagnostics. Unit functions properly."
WASHER MAYTAG MHW6630HW1 Customer is still experiencing a heater issue. Rechecked heater and thermistor. Heater tested ok at 18ohms from the control and the thermistor tested ok at 1600ohms. Put an amp meter on heater wire and ran test 8. I did not get a reading. Called Techline to check diagnosis. Was unable to gain any valuable information From either of the two conversations I had with tech line. Suspecting a short in the heater circuit is likely causing the problem. Heater and thermistor did not have continuity to ground from the control connection side. Ordering ACU and harness. ; ordrng 1 W11322883 (ACU) and 1 W11314680 (Harness) and 1 W11038118 (NTC harness)
RANGE WHIRLPOOL wfe505w0hs The oven is under heating by 25 degrees and is not cooling things in the correct amount of time. The customer has to manually set the oven temperature higher to achieve desired results. Preheated oven to verify issue. Calibrated oven up 25 degrees. Customer to monitorCustomerDeclined email
WASHER MAYTAG MVW6230RHW0 Q1 no q2 no q3 noReplaced latch. Tested unit and unit tested good.Verbal signature acknowledged
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Ice bin is stuck and auger will not turn. Steamed ice room until the bin released. Cleaned and dried ice room. Replaced ice maker. New ice maker cycled and filled.
DISHWASHER WHIRLPOOL W11249158 Unit is not cleaning dishes. Ran diagnostics and found that it is failing to spray during wash. Removed outer door and read 118vac at p-5 1&2 motor windings tested okay at 8 ohms but would not run. Ordering sump and motor assembly. ; ordrng 1 W11085683 (Sump)
WASHER MAYTAG MVW6230RHW0 "Q1 no q2 no q3 noComplaint of noise when unit is plugged in. Plugged in unit and unit did not make noise. Based on customer feedback tested drain pump. This was the noise the customer described. Was unable to cancel drain pump. Even when display powered off drain pump runs. When im diagnostic drain pump runs during every test even when not requested. Replaced ACU. Calibrated ACU. Ran autodiagnostics and unit tested good. Ordering new drain pump due to wear and tear caused on stock pump due to this issue. Pump is currently listed as not available. ATEC will reach customer for service when part arrives.; ordrng 1 W11263349 (Drain pump), dspstn on spec-tagged invntry: 1 W11419173 CONTROL"
DISHWASHER KITCHENAID KDFE104HPS1 Customer stated that unit was leaving water at the end of the cycle. Upon inspection discovered that drain pump impeller would not spin. Confirmed pump was getting voltage. Replaced pump. Tested unit. Unit tests good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
DRYER WHIRLPOOL WED8620HC1 Q1 no q2 no q3 noReplaced UI. Tested unit and unit tested good.Verbal signature acknowledged
DRYER MAYTAG MGDC465HW0 Customer stated that unit was producing noise coming from the front of the dryer. Upon inspection discovered that felt seal was not seated properly causing rim of drum to make contact with front bulkhead. Reseated felt seal and tested unit. Unit tested good
WASHER MAYTAG MHW6630HW0 Q1 no q2 no q3 noComplaint of poor wash quality. Has to wash one load twice to achieve. Not entirely wet. No stored errors. Ran autodiagnostics and completed without issue. Tested water valves and tested good. Customer complaint consistent with stand pipe service pointer. Inspected drain and drain hose fits snug into stand pipe. No air gap may be causing water to be siphoned out of machine or drain water being siphoned back in causing soiled garments. Moved drain hose to adjacent utility sink. If complaint continues return to replace ACU and pressure switch.
WASHER MAYTAG MVWB766FW1 Replaced gear case due to rattling noises. Unit tested good
RANGE WHIRLPOOL WFG361LVT1 Q1 n. Q2 n. Q3 n. Unit doesn't reignite after preheat. Igniter not on truck stock. Cleaned igniter and grounding surfaces and tested. Unit functions properly. Customer is to monitor. If problem persists replace igniter. WP9758079 40Sh 15Sc 93.50Labor 76.40
DISHWASHER JENN AIR JDB9000CWP3 Customer stating that upper rack is falling. Discovered that adjuster tab on left side adjuster has broken causing issue. Replaced adjuster. Tested rack. Unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock
DRYER WHIRLPOOL WED8620HC1 "Q1 no q2 no q3 noOriginal model and serial provided was for washing machine. The unit with smashed UI is the dryer. Corrected work order and ordered correct console. (W11314469). Note stacked unit. Part unavailable. ATEC will reach customer when part is received. Current part is functioning.; ordrng 1 W11314469 (UI), states that autho needed"
MICROWAVE GE JVM1533BD002 Q1 n. Q2 n. Q3 n. Unit not heating or rotating turntable. Found secondary interlock not opening. Replaced switch and tested. Unit still not rotating turntable. 0v to turntable motor. Need control. Part nla. ; used 1 W10915404 (SWITCH - 3/16") from stock
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Q1 n. Q2 n. Q3 n. Unit not making ice. Door not self closing. Gaskets torn. Icemaker motor not cycling. Replaced icemaker and tested. Unit functions properly. Greased mullion so door closes better. Cleaned condenser coil. One year warranty on repair. 10% off labor military discount ; used 1 W10884390 (ICEMAKER) from stock
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Unit not cooling . Unit has leak . Ordering evap and compressor uv drier . Put tap on unit to get it cooling . Ordering parts . ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 819043 (heat-probe) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor)
RANGE KENMORE 79096312405 Q1 n. Q2 n. Q3 n. Inspected unit found bake element broken in pieces. Replaced element and tested. Unit not heating. 120v to element. Need control. Unit not worth repair.
RANGE JENN AIR JDS1750FP0 Replaced manifold and tested for leaks. Unit functions properly.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Qq1 n. Q2 n. Q3 n. Unit frosting on top of freezer. Sealed cabinet liner and molded gasket with heat gun. Customer is to monitor.
WASHER MAYTAG MVWB766FW1 Customer is not available for service Rescheduling for 10/29 ; schdld next appmnt for 10/29 THU 9-12
RANGE JENN AIR JDS1750FP0 Q1 n. Q2. N. Q3 n. Lr burner will not turn off. Gas turned off to unit. Attempted to free valve and was not successful. Valve in off position with gas flowing. Called tech line 800-331-74567729057896Jsx6700wp1; ordrng 1 W10790616 (pipe-mnfld)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit was not dispensing water. Installed new valve per techline. Valve was not issue. Discovered that water line was kinked inside cabinet of fridge. Uninstalled valve and cleared line. Unit now flowing as it should. Unit tested good
DISHWASHER KITCHENAID KDTE234GPS0 Customer stated that unit would not dry discovered that unit was not using rinse aid and also incoming water temp is too low. Advised customer that water entering unit need to be above certain temp for heater not to shut itself off. Also discovered that unit is missing filter & screen. ; ordrng 1 W10872845 (FILTER SCREEN) and 1 WPW10463906 (SCREEN )
REFRIGERATOR MAYTAG MFI2570FEZ05 Items freezing in fresh food section . Found some frost build up inside freezer around door . Could be warm air getting into unit . Checked damper operation damper is opening and closing but could be intermittent.Checked ice maker . Ice maker is working as expected . Fresh food thermistor tested good was fresh food when checking thermistor.thermistor read 4.4K freezer was 40 and thermistor read 6.5k tested good . Changed defrost mode to basic from adaptive. Raised freezer temp . Customer will monitor a try to keep things away from back wall.
DRYER KENMORE 110.7670269 Customer stating that unit will not heat. Discovered that thermal fuse tested open. Replaced fuse and tested unit. Unit now heating as it should. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
WASHER MAYTAG MVWX500XW0 Assisting TR
WASHER MAYTAG MVWX500XW0 "Q1 no Q2 no Q3 no Installed motor. Calibrated unit. Tested via auto diagnostics, manual diagnostics and ran full drain spin cycle. Unit spinning appropriately. No stored errors.Verbal signature acknowledged."
RANGE KITCHENAID KSDG950ESS2 Replacing wiring harness due to unit not operating downdraft fan on high setting. Replaced harness tested unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Replacing door due to units original door being delivered with scratches. Replaced door. Unit tested good
WASHER MAYTAG MVWX500XW0 Q1 no Q2 no Q3 no Could not replace motor due to incorrect part motor in box. Correct part was ordered. Wrong part in box.; ordrng 1 W10836348 (Motor)
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Q1 n. Q2 n. Q3 n. Unit has frosting on freezer ceiling. Found gap in fresh food liner. Silicones liner and molded gaskets with heat gun. Replaced fan blade and seal on air tower. Customer is to monitor.
WASHER GE GTW330ASK1WW Replacing gear case agitator bolt and agitator cap due to technician over tightening agitator bolt causing bolt to break and agitator to come loose while unit is in spin. Bolt has snapped off inside gear case and Cannot be drilled out. Replaced all parts listed above. Ran test cycle to confirm function. Unit tested good
REFRIGERATOR MAYTAG MBR2258XES4 Q1 n. Q2 n. Q3 n. Unit not draining causing water to leak onto floor. Defrosted drain and installed drain tube. One year warranty on repair ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
WASHER GE GTW330ASK1WW Customer stated that they would like unit cleaned. Removed agitator and discovered large amount of debris build up underneath agitator cleaned agitator and also build up on basket. Ran multiple cycles to inspect water quality. Unit tested good
WASHER MAYTAG MVWC200XW1 Q1 no Q2 no Q3 Complaint of broken water level selector. Inspected and stem off of switch has broken. Replaced switch. Tested and unit tested good.Verbal signature acknowledged