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for Irondequoit, NY
Loretta - Irondequoit, NY
James was timely, professional, and knowledgeable.
great service, extremely helpful
Stacy - Irondequoit, NY
Debra - Irondequoit, NY
Excellent Service Tech
Richard - Irondequoit, NY
James, was on time to our appointment to check out my new Whirlpool refrigerator. James replaced one of the French Doors and reviewed the other damage to my newly installed fridge. James found damage that I didn’t even notice. I have a replacement fridge on the way. Thanks James great job.
Shawn - Irondequoit, NY
I appreciate the professionalism of the gentleman completing my repair! I appreciate the phones calls making me aware that he was in route to my home. I could not be present because of my work schedule, so my son had to step in for me. I do appreciate the servicemen keeping updates on his progress.
John - Irondequoit, NY
Prompt, fast installation. Professional.
Mike - Irondequoit, NY
David did an excellent job of diagnosing and adjusting both our washer and dryer. Both are working well and his adjustments made both units work much quieter. And no leaks
Kyle - Irondequoit, NY
Evan was friendly and professional. He has provided service at our home twice and hopefully again if we ever need it
He was very good!
Barbara - Irondequoit, NY
Our tech was very knowledgeable and personable. And most importantly our oven works!
Evan was very customer centric
Tom - Irondequoit, NY
Tami - Irondequoit, NY
Great service! Friendly and respectful. Wore a mask and shoe covers which was a pleasant surprise during these strange times. Quick work was done right and left no mess!
Great professional service
Timothy - Irondequoit, NY
Though it was frustrating that my range came from Whirlpool with a cut wire causing the oven to not work, Evan & Steve were very knowledgeable and a pleasure to have in my home diagnosing and repairing the unit. They made the frustration a bit less due to their great, professional service.
Fridge service call
Donald - Irondequoit, NY
David arrived within the expected time frame, thoroughly researched our problem and presented us with several recommendations (service call was within the 1 year warranty period).
Joan - Irondequoit, NY
Kyle - Irondequoit, NY
Evan was great, arrived at the appointed time, called ahead, quickly diagnosed, explained, and corrected the problem, and was very friendly!
Jean - Irondequoit, NY
Great commucator. Technically strong. Washer is working well. Highly recommend.
Victor - Irondequoit, NY
tech was wonderful to deal with
Susan - Irondequoit, NY
this is not our first rodeo with Appliance Tech have always been satisfied with the service
Mary - Irondequoit, NY
Great service. Completed the job efficiently and quick.
Thank you Dave
Matthew - Irondequoit, NY
Dave did a great job diagnosing the problem and making the repair in a timely manner. He laid out all my options and gave me time to decide. Throughout the process he was supportive and was not pushing me to do anything that I was not comfortable with.
Debra - Irondequoit, NY
First time customer
Brian - Irondequoit, NY
Great Service and very knowledgeable!
Francine - Irondequoit, NY
Dave was very nice knew what he was doing came prepared. He was friendly. From 1 to 10 I give Dave a 10
Mary - Irondequoit, NY
David was very knowledgeable and very able to offer options
Joseph - Irondequoit, NY
Christine - Irondequoit, NY
On time, very knowledgeable and friendly
Raymond - Irondequoit, NY
Great representation for your company. This was basically just having to reset something but I was changed 97.00. Very unreasonable price.
Jean - Irondequoit, NY
Very professional. Took the time to explain the problem to me.
Tom - Irondequoit, NY
I was very happy with whole team at Appliance Tec. Starting with Jeff in the office. He was very polite. The response time for my service call was less than 30 minutes. The tech. Dave was great as well, very polite,clean and efficient. the repair took less than an hour and he replaced the bad part at no cost for the part. I only had to pay for the service call, which was very reasonable for a weekend service call. The freezer works perfectly. Thanks to all.
REFRIGERATOR MAYTAG MBR2258XES4 Q1 n. Q2 n. Q3 n. Unit not draining causing water to leak onto floor. Defrosted drain and installed drain tube. One year warranty on repair ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
WASHER GE GTW330ASK1WW Customer stated that they would like unit cleaned. Removed agitator and discovered large amount of debris build up underneath agitator cleaned agitator and also build up on basket. Ran multiple cycles to inspect water quality. Unit tested good
WASHER MAYTAG MVWC200XW1 Q1 no Q2 no Q3 Complaint of broken water level selector. Inspected and stem off of switch has broken. Replaced switch. Tested and unit tested good.Verbal signature acknowledged
DISHWASHER KITCHENAID KDFE104HWH0 Customer stated unit was still leaking. Discovered that lower spray arm was cracked causing issue. Water is pooling due to spray arm losing water pressure causing it not to spin correctly. Ordering spray arm ; ordrng 1 W11101428 (LOWER SPRAY ARM )
DISHWASHER FRIGIDAIRE FGID2474QF0A Replacing pressure switch due to unit failing to stop filling. Replaced switch and tested unit. Unit now filling as it should. Unit tested good
WASHER KENMORE 110.247223 Replaced dogs and coupler and tested. One year warranty on repair ; dspstn on spec-tagged invntry: 1 80040 DOG 4PK
WASHER MAYTAG MHW6630HW1 Q1 no Q2 no Q3 no Replaced control board. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged
REFRIGERATOR WHIRLPOOL GR2FHTXVB00 Q1 no Q2 no Q3 noComplaint of water leaking from back of unit. Checked behind unit and is leaking from water dispenser solenoid. Ordering new solenoid.; ordrng 1 WP2188808 (Dual Valve)
RANGE WHIRLPOOL RS575PXR0 Q1 no Q2 no Q3 no Complaint of no heat in left rear burner. Missing knob. Damage to over door seal. Measured voltage to burner with infinite switch on and measured no voltage. Needs new Infinite switch. Ordering missing knob and overn door seal.; ordrng 1 W10900107 (Infinite switch)
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Needs new door W11259006. Customer was advised by Maytag the repair would be covered outside of 1 year warranty. No authorization on hand. No charging service fee as accommodation or customer. If authorization received order door on return visit.Maytag customer Service: tel:+1-800-344-1274
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via auto diagnostics and unit tested good.Verbal signature acknowledged
DISHWASHER FRIGIDAIRE FGID2474QF0A Customer stating that unit is displaying i30 error message in display. Unit will not respond to commands or allow cycle selection. Reset control and cleared messsge. Unit will now allow for cycle selection. Discovered that code pertains to aqua control meaning float switch was trigged. Tested float. Float is working as it should. Discovered that pressure switch is failing unit is running water valve for much longer than it should causing unit to overfill and trigger float. Ordering pressure switch ; ordrng 1 5304504077 (PRESSURE SWITCH )
WASHER WHIRLPOOL WFW85HEFW1 Customer stating door lock is flashing and unit will not unlock. Upon inspection discovered f3e1 code for pressure system fault. Discovered that pressure hose was rubbing up against rotor causing small hole in hose. This was causing faulty reading. Trimmed hose and reinstalled. Ran diagnostic cycle and rinse & spin cycle to confirm function. Unit tested good
WASHER WHIRLPOOL WTW4616FW2 Customer stating that unit will not complete cycle. Checked for error codes. Unit displaying f8e1 for long fill. Discovered that drain hose is pitched at angle which Is causing water to drain out while unit is filling. This is cause for code and also causing issue of unit not progressing through cycle. Rehung hose properly and tested unit is normal cycle. Unit filled as it should and began wash cycle. Could not replicate issue after correctly hanging hose. Unit tested good
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Q1 no Q2 no Q3 no Complaint of no cool in FF section. Measured contents at 59 degrees in FF section -2 in FC. Freezer has ice and frost throughout cabinet. Examined gasket and liner and door is sealing properly. Revealed evaporator and found ice build up around evaporator but not ice build up on evaporator especially clear around element. Tested fan and fan tested good. Chute to FF section clogged with ice. Defrosted unit. Confirmed good frost pattern on evaporator. Ordering control and defrost thermostat. Defrost thermostat could be sticking long during defrost while evaporator is also running causing build up of moisture and ice in FC. ; ordrng 1 WPW10352689 (Acu) and 1 W11161901 (Defrost bi metal)
WASHER WHIRLPOOL WTW4816FW2 Customer stating that unit is not level and machine is moving around room. Upon inspection discovered that left side feet needed to be raised and level. Raised feet and confirmed unit was level. Ran unit on high spin to confirm unit was not moving. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
DISHWASHER MAYTAG MDB8959SKW0 Found metal bracket in the drain pump . Removed bracket tested unit . Unit is now draining .. took photo of bracket . .
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit leaking from dispenser onto door. Found dispenser nozzle sprays upwards into user interface then drips down. Relocated nozzle and installed check valves. Tested dispenser and could not get it to fail. Left valve with customer.
REFRIGERATOR MAYTAG MBF1958FEZ03 "Q1 n. Q2 n. Q3 n. Unit not cooling fresh food section. Freezer defrosted ice then refroze. Found damper sticking closed. Replaced jazz board for intermittent defrost issue. Need damper control. ; ordrng 1 WPW10594330 (control), used 1 WPW10503278 (ADC - JAZZ) from stock"
REFRIGERATOR KENMORE 10674254400 Replaced defrost thermostat and defrosted Evap. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WP4387503 DEFROST TSTAT 60
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit is failing run complete cycle. Upon inspection checked for error codes. Unit displaying f9e1 for long drain. Discovered that drain pump connector was not plugged in fully causing issue. Seated connector and tested pump. Unit now draining as it should. Could not replicate issue. Unit tested good
RANGE GE JMPT0260J3AD Customer had emergency rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
WASHER MAYTAG MVWC416FW1 Customer had emergency at time of appointment. Rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
RANGE WHIRLPOOL WFG550S0HV1 Replaced outer door panel for door separating from glass. Unit functions properly.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Q1 n. Q2 n. Q3 n. Replaced rh door for cracked liner. New door does not come with nameplate. Mullion not opening fully, causing it to hit door when closing. Need mullion. Fridge was delivered with dents in cabinet. Called tech line. Ref778505317Unit non repairable. Customer is to contact customer service to swap out unit."
RANGE KITCHENAID KSDG950ESS2 Customer stating that unit is not operating down draft fan on high setting. Checked for error codes. No codes present. Lower setting for fan is operating as it should but when selecting high setting relay is clicking on board but fan will not run. Ordering control and blower fan ; ordrng 1 W10915031 (CONSOLE ) and 1 W10921431 (DOWNDRAFT FAN ) and 1 W11100513 (CONTROL )
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 no Q2 no Q3 no Replaced spray arm, dispenser, vent and vent gasket. Tested unit via normal wash cycle. Ran unit for several minutes. No leaks occurred. Customer will continue to monitor.Verbal signature acknowledged."
WASHER WHIRLPOOL WTW500DW Q1 no q2 no q3 no Re attached front right hand leg. Calibrated unit. VerbalSignature
RANGE WHIRLPOOL WFG550S0HV1 "Front of door is falling off and allowing heat from the oven to pass through front of oven door will need toBe replaced. Req. auth for front panel; rqstng P&A on 1 W11247684 (Door), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"
REFRIGERATOR MAYTAG MFF2258VEM8 Replaced evaporator fan motor for dead motor and not cooling in fresh food section. The refigerator tests good
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced fresh food section light for flickering and freezer light for shorted light. The refigerator tests good
DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of unit not drying in sensor dry. Complaint of unit tripping breaker on timed dry. Ran unit in timed dry on high heat and unit heats. Ran for several minutes on timed dry and breaker did not trip. As unit runs heat is cycling on and off. Vent tested unit and unit tested poorly. Poor venting will cause poor dryer performance. Advised customer service venting; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 WP3392519 FUSE-THERMAL
WASHER MAYTAG MVWB835DW0 Replacing console due to original console failing to respond to commands. Replaced console and tested unit. Unit now operating as it should. Unit tested good
REFRIGERATOR WHIRLPOOL MSC21C6MFZ00 Icemaker is not operating due to a break In the wire harness at door hinge. Door will need to be replaced LW10839911. Customer is going to reach out to us when they make a decision about the door.
WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Unit covered under RAC 2 year warranty.Complaint of intermittent power. No stored error codes. Checked outlet with outlet tester and tested good. Measured voltage to ACU at 118.8 VAC. Unit currently operating.replaced control board to address intermittent power. Calibrated unit. Ran auto diagnostics cycle and unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
WASHER WHIRLPOOL WTW5000DW1 Customer stating that wash light is flashing. Drained out water from previous cycle. Checked for error codes. Unit has no codes present. Ran diagnostic cycle unit completed cycle as it should. Customer had king size bed sheet in machine when unit stopped. Suspecting that unit had off balance load and stopped itself this is why wash light was flashing. Explained to customer in this situation it is best to cancel cycle rebalance items and run and rinse/spin. Showed customer how to do this process properly. Unit itself tested good
RANGE WHIRLPOOL WGE745C0FS00 Q1 no q2 no q3 no Replaced cooktop that had a thermal crack. Unit tested good Verbal signature
DRYER WHIRLPOOL W0070HEBW1 Inspected dryer for debris buildup and or venting issue. Found no problem with venting or the state of the cabinet inside.s/con 93185
WASHER MAYTAG MHW7100DW0 Unit not powering on. 120 v to control. Disconnected pressure switch and drain started running. Replaced control and tested. Unit still not powering on. Need user interface. 507.22total; ordrng 1 W10748425 (panel-cntl)
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Replace inner door. Tested unit and unit did not leak.Verbal signature acknowledged.
REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced watertube and tested dispenser and icemaker with reservoir exposed. No leaks found. Unit functions properly.
REFRIGERATOR MAYTAG MFF2258VEM8 Found evap fan not running. Ordering fan. ; ordrng 1 WPW10128551 (evaporator fan motor)
DISHWASHER JENN AIR JDB9000CWP3 Replaced upper rack adjusters for broken tabs causing rack to fall. ; used 2 WPW10546503 (ADJUSTER) from stock
WASHER MAYTAG MVWB835DW0 Customer stating that unit is failing to responds to commands. Customer can not run load due to key pad acting erratically. Could not get unit into diagnostic mode to check for codes. Console will need to be replaced. Ordering console ; ordrng 1 W10861510 (CONSOLE )
DISHWASHER KITCHENAID KUDS03STSS2 Customer stating that unit would not respond to commands and would continually flash clean light. Upon inspection could only get unit to run drain cycle. Removed door panel to reset control. Inspected ribbon cable running to UI. Cable passed visual inspection could not see any silver migration on cable. Reassembled control and tested unit. Unit now allowing cycle selection. Tested all cycles to confirm function. Could not replicate issue once giving control hard reset. Unit tested good. Customer to monitor if issue arises again.