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for Honeoye Falls, NY
Joelle - Honeoye Falls, NY
I have no problem with my service or Steve ,the problem is with the dishwasher itself
Dianne - Honeoye Falls, NY
This company and their techs are very friendly. They diagnose every issue and make sure you understand the process.
knew what he was doing
Franz - Honeoye Falls, NY
Michael - Honeoye Falls, NY
Carol - Honeoye Falls, NY
Dave was efficient, friendly, nice to my dog, explained stuff to me.
Kathleen - Honeoye Falls, NY
warranty. tech very helpful
Isacc - Honeoye Falls, NY
Great service. David was quick to diagnose and order the parts and come back and fix the washer
Kevin - Honeoye Falls, NY
Joelle - Honeoye Falls, NY
Was helpful, not sure the machine will perform like I want but there’s not much else they can do
Andy - Honeoye Falls, NY
Friendly ,Professional & Convenient !
Bobbie - Honeoye Falls, NY
Jeremy - Honeoye Falls, NY
Dave is awesome. Unfortunately he had to come back and now waiting on part. Not his fault but making it right (hopefully)
Cheryl - Honeoye Falls, NY
Tec came when he was scheduled, figured out issue soved and was great
Cal - Honeoye Falls, NY
DISHWASHER WHIRLPOOL WDT920SADM3 Replaced middle spray arm and all spray arms are working now.
DISHWASHER WHIRLPOOL WDT920SADM3 Replaced spray arms and tube. Middle spray arm missing. Rescheduling for Friday to find part; schdld next appmnt for 10/11 FRI !
MICROWAVE WHIRLPOOL WOC75EC7HS00 Called techline after replacing interlocks on unit . Door is still not closing correctly and not engaging the left hand door switch . Techline has said that the unit is unrepairable will need product exchanged . SR 7726075721
DISHWASHER WHIRLPOOL WDT920SADM3 Ordering spray arms and tower for arms not spinning. ; ordrng 1 W10837249 (spray arm lower) and 1 W10843168 (manifold) and 1 W10861745 (tube-feed) and 1 WP3400918 (upper spray arm ret) and 1 WPW10327455 (spray arm upper)
DISHWASHER WHIRLPOOL WDT920SADM3 "Tested dishwasher with glass. The water is not diverting properly. Customer also complaining of unit starting and stopping frequently. Customer had increased water tank to max temp. Recommended customer lower the temp back to recommended setting for safety. Ordering control, harness, motor and sensor. ; ordrng 1 W11084121 (sensor) and 1 W11178673 (CONTROL) and 1 W11243205 (HARNESS) and 1 WPW10544004 (door latch strike)"
WASHER MAYTAG MVWC565FW1 Found customer holding start button to long and cancelling the wash. Instructed customer on use of the controls. The washer tested good.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 The unit needs both water lines to dual valve. Rescheduled for next Tuesday. Ordering water line
MICROWAVE WHIRLPOOL WOC75EC7HS00 F6E0 oven user interface lost connections . called techline SR 7725984517 . Door switch on the left is not contacting the door and recognizing the door isn't closed . Techline said order UI and Harness to appliance manager. Bring appliance board in case . ; ordrng 1 W11261165 (cntrl-elec) and 1 W11353765 (CONSOLE) and 1 W11356990 (HARNESS)
REFRIGERATOR AMANA ABB1924WEW2 "S38253 replaced defrost drain for ice accumulation on freezer floor. Removed all ice. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W11197501 CONTROL PANEL , used 1 W10619951 (TUBE-DRAIN) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Unit not making ice . Went into diagnostics to tested harvest mode . Failed motor fault . Replaced ice maker . Tested again failed. Found that the wire harness at the bottom of the door is torn and that is why the ice maker is not working . Ordering new door LW11089011 . Stainless . ; rqstng P&A on 1 LW11089011 (dor-fip)
WASHER WHIRLPOOL WFW6620HW0 Replaced control. Tech line agent states the leaking issue is caused by using too much soap. Unit testing good.SR: 7725752381
WASHER WHIRLPOOL WFW75HEFW0 Found a drill bit hitting the pump impeller. Removed all water and drill bit. Instructed customer to check pockets before washing. The washer tests good.
RANGE JENN AIR JGD8130ADB21 Replaced spark module and right hand receptacle for cartridge. Found that the wires on the fan relay were reversed. Blue and white . Verified correct location on wire diagram . Cleaned burners and ignitor areas . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found thermostat at coldest setting. Freezer was at 5 degrees. Large band of ice on top of evaporator with poor frost pattern. Tested pressure at back of unit. 110 high side. -18 at low side. Allied tech line to verify. The unit has a refrigerant restriction. Ordering evaporator and drier. ; ordrng 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (dryer)
WASHER WHIRLPOOL WFW6620HW0 "Customer concerned about unit leaking and intermittent wash quality; clothes come out dry and/or drenched with water. Also stated the machine gives inaccurate wash times, and a few events where the unit would not drain and very soapy water. Could not recreate any leaks at time of visit. Noticed residue of a water leak on the back panel inside the machine. Leak was originating from the hoses at the inlet valve; which was fixed at another time. No leak currently present from that location. Oversuds error code stored. Using too much soap caused the error code/oversuds which evidently resulted in poor drain. To address the intermittent wash quality and wash times, replacing ACU and UI. ; ordrng 1 W11319991 (USER INTERFACE ) and 1 W11322905 (CONTROL ACU)"
RANGE JENN AIR JGD8130ADB21 When turning on unit you can here is sparking but is not sparking at any of the burners . Called Techline SR 7725612606 . He suggested replacing spark module and ceramic block . Sparking is coming from right side ceramic block . Ordering ceramic block . Spark module .; ordrng 1 5170P925-60 (rcptl-elm) and 1 8215557 (spark module)
WASHER WHIRLPOOL WFW94HEXW2 F6E1 error code between ccu control and mcu control. Tested the door switch and the door lock is not working as expected . Control sends power to door lock but doesn't lock or unlock . Needs new door lock WP8183270 . Customer is going to see if they can fix it themselves after quoting
DISHWASHER WHIRLPOOL KDTE234GPS Dishwasher door not closing correctly . Gets caught up on the sides and is not sealing right . Adjusted legs on unit . Unit is now closing as expected . Ran auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
WASHER WHIRLPOOL WTW5000DW2 Drain pump staying on . All the lights are off . Got the drain pump to turn off by holding cancel . Checked for error codes . No codes . Made sure that the pressure hose was clear of debris. Reseated connections on control. Calibrated unit . Tested in auto diagnostics. Unit tested good .
WASHER MAYTAG MTW5770TQ0 Replaced lid switch due not running . Tested unit after repair. Unit tested good
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced float switch lever due to missing when it was delivered. Tested unit . In auto diagnostics. Unit tested good .
WASHER MAYTAG MTW5770TQ0 Lid switch failed . Ordering lid switch WP8318084 .; ordrng 1 WP8318084 (switch-lid)
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Unit not defrosting . Went in to diagnostics tested all thermistors for freezer and fresh food . Tested good . Checked defrost thermistor . Thermistor tested open. . Called Techline SR 7725504344 . Went through diagnostics again went through each test . Fresh food and freezer thermistors passed again . Defrost thermistor then passed . Unit has small hole in the liner in the freezer as well . Techline said maybe a bad wire in the cabinet. Unit was purchased from a bargain store and resold . Customer will have to contact customer service due to this unit having multiple repairs .
DISHWASHER WHIRLPOOL WDT730PAHZ0 F6E4 float switch open error code . Found that the switch lever that goes pushes the switch is missing. . Ran unit in auto diagnostics unit . Held the floor switch so it would fill with water . Did fill . Let it run . Unit tested good . Needs part to work . Ordering lever WPW10195037; ordrng 1 WPW10195037 (float switch lever)
RANGE WHIRLPOOL WFG515S0ES1 Left front burner not lighting . Replaced burner head and cleaned burners . Turned down the gas to get s smaller flame and less gas . Tested unit . Tested good .
DISHWASHER WHIRLPOOL WDTA50SAHZ0 F4E3 wash pump failure error code . Replaced wash pump. Tested unit in auto diagnostics. Tested good .
DISHWASHER WHIRLPOOL WDT920SADM3 Customer states that the dishes are not drying & barely getting clean; even with using the heated dry. No error codes present. Tech line agent suggests using heated dry cycle option and run water before starting cycle. Unit testing good. SR: 7725337680
DISHWASHER KITCHENAID KDTM504EPA2 Customer stated that upper rack was falling due to welds snapping on rail. Upon inspection discovered that rack was unable to glide due to welds snapping on right side rail. Installed new left side and right side track. Reinstalled upper rack. Unit tested good
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit fills and drains with water but will not run. Replacing sump motor and control. ; ordrng 1 W11087376 (SUMP MOTOR) and 1 W11305297 (CONTROL)
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Found bail arm fell off ice maker in the off position causing no ice production. Reattached arm and bent so it will not come off again.
WASHER MAYTAG MVWB835DW3 "Customer concerned about extremely long and fluctuating wash times, clothes coming out dry and/or barely washed and clothes not spinning out completely. F8E1 F0E4 codes stored. Replaced valves. Repair successful."
WASHER MAYTAG LSE7804ACE Customer concerned about unit leaking while using large load cycle. Could not recreate issue however pressure hose is good and all drain components are testing good. Suspecting the mounting seal should be replaced. ; ordrng 1 6-2095720 (MOUNTING KIT)
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found dye drier leaking. Replaced drier. And the unit is cooling at the monent; used 1 WPW10143759 (DRIER-UV DYE) from stock
REFRIGERATOR WHIRLPOOL WRF535SMBM00 11 degrees in freezer called tech line sr#7725219231 -10 in low side 170 high side. The unit is restricted. Schedule for sat to rework. ; schdld next appmnt for 6/29 SAT !