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for Hilton, NY
Craig - Hilton, NY
Your repair man was the best I have ever dealt with. He was professional clean and even called me to check on an issue when it arose. He quickly fixed the issue
Great Tech !
Jim - Hilton, NY
David was awesome.. Much more trustworthy than another local appliance repair service that serviced our unit before... Great guy...very efficient
did a great job
Sam - Hilton, NY
Very knowledgeable technician
George - Hilton, NY
Great friendly prompt service
Gary - Hilton, NY
Good ,quick service
Brian - Hilton, NY
Tracey - Hilton, NY
Stanley - Hilton, NY
John - Hilton, NY
Great service tech providing quality service
David - Hilton, NY
I have had many issues with my new KitchenAid refrigerator. Many of the services were performed by David Long. David is always polite and respectful. I am confident when I see David that he will figure out what is causing the problem and solve the issue. He is neat and thorough. He explains what the issue is and how to resolve it.
Kathy - Hilton, NY
Connie - Hilton, NY
Shaman called in advance and provided an explanation of the service that was needed. He was courteous and professional...great service.
Patty - Hilton, NY
Marianne - Hilton, NY
I was very pleased with the service that David provided on 6/27/2019. He called before he came out and explained everything he did and the reason why this happened to my refrigerator.
Juanita - Hilton, NY
Mark - Hilton, NY
They arrived when they said they would and were very professional.Diagnosed the problem and completed the repair quickly.
Great service. Very knowledgeable. Respectful of owners property. Professional.
Ron and Fran - Hilton, NY
Lori - Hilton, NY
Excellent customer service! The technician Dave L. Was prompt, courteous and professional. He explained everything very thoroughly.
Nothing was done so I really can't rate anything
Tammy - Hilton, NY
David did nothing wrong, my issue is more with Maytag. The user guide is not accurate when it comes to the power dry short & long cycles. According to the the person David contacted via phone, when using the short power dry cycle the fan will continue to run after the machine clean indicator light comes on and apparently it will continue to run until the door is opened, it doesn't state this in the user guide...and it does not seem right or safe to me. Also, the user guide states that the long power dry cycle uses heat and a fan, but the fan on my machine doesn't come on at all! This was our first Maytag product and it will be the last!
Response from Appliance Tec:
This sounds more like a review of the dishwasher and not our technician. It is unfortunate that our tech is getting a 1 star review for something that has nothing to do with him. We are a local company, not Maytag and we take these reviews seriously so if there is something else we can do to restore your confidence in the dishwasher we'd be happy to discuss it. Please contact us and let's see if we can find out any more information that can help. 585-442-8690
Nancy - Hilton, NY
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks. Unit was leaking because top rack was not installed. Unit testing good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W11259785 (TRACK) from stock"
REFRIGERATOR WHIRLPOOL WRF989SDAF02 Removed ice build up from freezer. Replaced evap/compressor due to a low charge. Unit began cooling when plugged in.
WASHER WHIRLPOOL NOT AVAILABLE Customer stated that unit was not draining inside bellow. Water was sitting inside bellow at end of cycle. Upon inspection discovered that bellow holes were clogged With hair causing issues removed bellow and cleared hair from backside of bellow also cleared drain hole on actual tub. Reassembled unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRF989SDAF02 Unit has a low charge due to a leak I. The evaporator co press or is loud. Ordering compressor and evaporator under S71233; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)
WASHER WHIRLPOOL WFW6620HC0 F0E5 error code stored. Ran auto test with 4 towels in the machine. Machine did have some vibration present. Inspected the rotor and shocks for stability and security as suggested by tech line agent. No issues seem to be present. Informed customer that the pedestal will cause slightly more vibration than normal. SR: 7726053044
DISHWASHER JENN AIR JDB8500AWX3 Replaced shorted OWI
REFRIGERATOR AMANA ABB1921BRM Replaced drain tube due to frost in freezer. Removed ice ; used 1 W10619951 (TUBE-DRAIN) from stock
REFRIGERATOR MAYTAG MFI2570FEZ06 Replaced auger parts due to unit not dispensing. Unit tested good
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Unit has been keeping poor temps in the freezer. Temperature testing good at time of service. There is a significant gap in the liner around both compartments. Sealed cabinet to liner all the way around. Customer to monitor
DISHWASHER JENN AIR JDB8500AWX3 The dishwasher is not heating because the OWI is not sensing temperature. Ran diagnostics to verify heater operation. 6-6 3-1 7-2 7-1 errors 1Ordering OWI; ordrng 1 WPW10705575 (sensor)
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced ice maker due to open motor. Unit tested good
REFRIGERATOR MAYTAG MFW2055DRM01 Replacing drain tube due to unit not draining properly causing sheet of ice to form on floor. Replaced drain tube. Reassembled unit. Unit tested good collecting portion of labor. Manufacturer to cover remaining cost. S code S38230
REFRIGERATOR MAYTAG MFI2570FEZ06 Ice bucket jamming caused motor shaft to strip unable to separate couple and motor. Ice maker assembly will need to be replaced; ordrng 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)
DRYER WHIRLPOOL WGD8000DW4 Customer was concerned with unit turning on after the cycleEnds. This is due to the wrinkleShield option and is normal operation. Went over use and care with the customer
DISHWASHER KITCHENAID KDFE104DSS1 Replaced wheel assemblies. Unit testing good.
DISHWASHER KITCHENAID KDTE104ESS4 Replaced the control due to the dispenser not opening. Verified dispenser and heater operation in diagnostics. Unit tested good.
REFRIGERATOR MAYTAG MFW2055DRM01 "The unit needs and drain tube drain tube sent out was not the correct part. Reordering ; rqstng P&A on 1 W11190084 (tube-drain), dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN"
OVEN AMANA AER6603SFW2 Oven door had come out of its hinges. Reinstalled oven door. Oven tested good
REFRIGERATOR MAYTAG MZF34X20DW03 Replaced seal with gasket and sealed cabinet to liner with silicone due to moisture in the cabinet
DISHWASHER KITCHENAID KDFE104DSS1 "Wheels on the bottom rack keep falling off. Replacing wheels. ; ordrng 4 WPW10195417 (WHEELS)s, dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
REFRIGERATOR MAYTAG MFI2569YEM0 Replaced main control for no operation. The refrigerator turned on and started cooling.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Unit is not cooling due to an inefficient compressor. Ordering compressor and the evaporator just in case the unit has a low charge; ordrng 1 W11209866 (compressor) and 1 W11256565 (evaporator)
DISHWASHER KITCHENAID KDTE104ESS4 Dispenser is not opening due to the control kit sending voltage. Ordering control. Part covered under 60 month warranty; ordrng 1 W11084331 (cntrl-elec)
RANGE WHIRLPOOL WFG550S0HZ1 Replaced burner head again and cap. Burner light instantly. Customer to monitor
WASHER MAYTAG MHW3505FW1 Customer concerned about unit having a “mind of its own”. Unit would act erratic and not respond to functions. Replaced user interface. Unit testing good.
RANGE WHIRLPOOL WFG525S0HB1 Front left burner was not lighting. Replaced burner head and adjusted simmer. The burner now lights much better
RANGE WHIRLPOOL WFG550S0HZ1 Spoke to customer. Preordered regulator and caps. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10602001 (valve-gas)
DRYER WHIRLPOOL WGD4815EW2 Checked unit for poor heat. Customer had vent disconnected. Venting testing good let unit cycle ten times to check coils. Unit did not fail. vents outside were shut and needed to be propped open. Vent was likely restricted. Customer to monitor
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer wasn’t sure if fast ice was operating. Went over use and care with customer
DRYER WHIRLPOOL WED5200VQ1 Unit was not drying well due to a restricted vent. Shortened vent hose by 15 feet and removed unnecessary bends. Timer is not closing on time dry to heat. Customer was uninterested in repairing sense auto dry is functional.
WASHER WHIRLPOOL WFW85HEFW0 Replaced control pressure switch and harness due to drain lockout. Cleaned trap and air trap. Unit tested good. Put unit on clean cycle to get rid of excess soap
DRYER WHIRLPOOL WGD9400SW2 "Unit was not heating due to an open thermal fuse. Vent testing poor with electronic vent tester. Replaced thermal fuse and gas coils. Unit began heating after installation. Recommending that the customer repair/ shorten venting before use. ; used 1 279834 (COIL KIT), and 1 WP3392519 (FUSE-THERMAL) from stock"
DRYER KENMORE 110.975726 Unit is leaking gas for. The burner assembly. Quoted for burner and hose. 545.60. U it is 15 years old customer is going to replace.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Replaced ice door, separator. Ice fan and tray due to ice clumping. Customer to monitor"