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for Hilton, NY
Juanita - Hilton, NY
Mark - Hilton, NY
They arrived when they said they would and were very professional.Diagnosed the problem and completed the repair quickly.
Great service. Very knowledgeable. Respectful of owners property. Professional.
Ron and Fran - Hilton, NY
Lori - Hilton, NY
Excellent customer service! The technician Dave L. Was prompt, courteous and professional. He explained everything very thoroughly.
Nothing was done so I really can't rate anything
Tammy - Hilton, NY
David did nothing wrong, my issue is more with Maytag. The user guide is not accurate when it comes to the power dry short & long cycles. According to the the person David contacted via phone, when using the short power dry cycle the fan will continue to run after the machine clean indicator light comes on and apparently it will continue to run until the door is opened, it doesn't state this in the user guide...and it does not seem right or safe to me. Also, the user guide states that the long power dry cycle uses heat and a fan, but the fan on my machine doesn't come on at all! This was our first Maytag product and it will be the last!
Response from Appliance Tec:
This sounds more like a review of the dishwasher and not our technician. It is unfortunate that our tech is getting a 1 star review for something that has nothing to do with him. We are a local company, not Maytag and we take these reviews seriously so if there is something else we can do to restore your confidence in the dishwasher we'd be happy to discuss it. Please contact us and let's see if we can find out any more information that can help. 585-442-8690
Nancy - Hilton, NY
Lori - Hilton, NY
Great service, very professional technician. One year warranty on what they’ve fixed. Price is on the higher side.
Jimh - Hilton, NY
Mark - Hilton, NY
This was part of an extended warranty, so of course the price was excellent...free!
Jim - Hilton, NY
Great service Dave called to see if we could do the repair earlier than scheduled which is what we did and that was very good
Karol - Hilton, NY
Dave was polite and professional and got the job done expeditiously
Great service and communication!
David - Hilton, NY
Communication from the time I scheduled the appointment up to the tech's arrival was outstanding. Gary was personable, did his work quickly, and cleaned up his mess. Would definitely hire this company for future appliance issues.
Jim - Hilton, NY
Beth - Hilton, NY
David was very nice. Explained why my dry wash making a noise and what he did to correct the problem.
Jason - Hilton, NY
Gary was great. Nice guy and really efficient. He was at my house all of 20 minutes and had the door replaced. Thanks Gary
Linda - Hilton, NY
Very helpful even though warranty information was not accurate. Very informative
REFRIGERATOR MAYTAG MZF34X18FW03 Replaced drier with dye drier for no refrigerant in unit on arrival. Recharged and The freezer s cooling now. ; used 2 WPW10143759 (DRIER-UV DYE) from stock
REFRIGERATOR WHIRLPOOL WZF34X16DW00 Unit was not defrosting due to failing defrost control. Replaced control. Customer to monitor.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Rechecked refrigerator due to frosting. Fridge was defrosted upon arrival. Thermistor in defrost mode checking good. Tech line said there is nothing left to be done. Left SR number with customer.
OVEN JENN AIR JDS1750ES0 "Oven is not heating intermittently. Keypad error in diagnostics. Ordering console, oven control and sensor. ; rqstng P&A on 1 W10803488 (cntrl-elec) and 1 W10833885 (sensor) and 1 W11039015 (panl-cntrl)"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Referring customer to whirlpool for repeat issue. Called techline to document findings. Customer is going to defrost setting up return visit to resume diagnosis did not charge customer because they wanted to contact whirlpool. ; schdld next appmnt for 7/10 WED !
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced ice maker due to no ice. Customer to monitor after 24 hours. ; used 1 W11294907 (ICE MAKER) from stock
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Left side plate peg is sagging due to a cracked liner this is causing the shelf to wobble and slide out. Called tech line. SR7725230563.Was transferred to partner team. 7725181239 they did not recommend a repair.
REFRIGERATOR MAYTAG MFF2258FEZ01 Customer played recording of noise and had located damper in ff section. Replaced damper. Fridge runs quietly now. Customer to monitor.; used 1 WPW10594330 (CONTROL) from stock
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Reinstalled bail arm that had come off. Unit testing good.
REFRIGERATOR KITCHENAID KRFF507ESS01 Unit is not defrosting in the fresh food section. Removed ice from evaporator. Also unplugged drain tube.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked ice maker error codes. Ran test 57. The unit failed to complete harvest. The ice maker cannot find position and is not harvesting. ReplAcing the ice maker. Ice maker ordered was the incorrect version ordering ice maker. ; ordrng 1 W11115534 (icemaker), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
WASHER WHIRLPOOL WTW8500BW0 Unit is displaying F71 (Sd) error. Ran diagnostics to check agitation and spin. Basket moves up and down freely. Drain pump emptied tub completely 4 times. Unit getting stuck in c8. Blew through pressure hose and reseated. Tightened rotor bolt. Removed tub to check air dome and pump trap. All of the water was drained. Ran diagnostics again to verify. Hub is stripped customer is going to replace part.
DRYER MAYTAG MEDB835DW4 "Customer concerned about unit not always drying, unit continues to run even when cycle is complete, and a one time occurrence of a PF code. Replaced control. Unit is recognizing good airflow, however the vent appears to be slightly too long. Instructed customer to verify the vent is no more than 7 feet long."
DISHWASHER MAYTAG MDB8989SHB0 SR 7725009204Called tech line due to fan not cycling on in long power dry. Tech line is saying that this is normal operation and that long power dry relies mostly on heater and not the fan
OVEN WHIRLPOOL WOD93EC0AS Checked power at receptacle. Found open wiring connection that was incorrectly installed. Thermal control fuse also open. Unrelated . Left breaker off to unit and replaced the thermal fuse. The Customer is going to have a licensed electrician repair damaged connection in the junction box.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 The freezer evap was full of frost preventing the unit from cooling. Found open thermistor on diagnostics. The thermistor tested good at the thermistor. Pushed all the wires in at the connections. Defrosted evaporator and tested thermistor again in diagnostics and it now passed. Customer is going to monitor.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Ice maker was very unleveled causing ice problems. Leveled ice maker and shimmed door to line up doors.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
WASHER MAYTAG MHW3505FW Replaced malfunctioning UI. Unit tested good.
WASHER WHIRLPOOL WTW5000DW2 Belt guard was loose causing a noise during washing. Checked and cleaned drain pump and adjusted cover. Ran auto test.
WASHER MAYTAG MHW3505FW Dispenser siphon not working well. Adjusted dispenser. Left housing with customer. UI displaying 8 when unit is off ordering UI; ordrng 1 W10911040 (panel-cntl)
RANGE WHIRLPOOL KSEG700EBS1 Replace cooktop due to cosmetic damage.
REFRIGERATOR AMANA ABB1921BRM00 Unit was leaking due to a clogged drain tube. Replaced drain tube with kit. Customer to monitor.
RANGE WHIRLPOOL WGG555S0BS01 Replaced burner valve for right rear burner that The valve shaft was bent on. Tested OK
DISHWASHER MAYTAG MDB8959SFZ4 "Ran diagnostics, no error codes, 1 way valve in drainhose is working correctly, ran unit with affresh and advised customer to let us know.; used 1 W10282479 (AFFRESH-DW) from stock"
DRYER MAYTAG MGDC400VW0 Unit is not heating due to an open thermal fuse. ; used 1 WP3390719 (FUSE-THERMAL) from stock
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Replaced defrost terminator due to incomplete defrost. Switched unit to 8 hour timed defrost.
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Sr7724705118Ordering defrost terminator.; ordrng 1 WPW10514110 (motor evaporator)
DRYER MAYTAG MEDC215EW1 Checked unit for long dry times. Venting is clear and unit is getting proper voltage and heating. This is most likely a loading issue. Door catch was difficult to operate adjusted and tested.
WASHER WHIRLPOOL WTW8500BW0 Replaced valve and dispenser due to small leak. Leveled machine and added zip tie to drain hose. Unit tested good.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced drain tube due to unit leaking on the floor. Customer to monitor.; used 1 W10619951 (TUBE-DRAIN) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced right side door due to scratch.
WASHER MAYTAG MVWB765FW0 Replaced control and valve due to unit not completing cycles. Calibrated and tested.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Replaced UI due to Igniting issue. New control working properly.
WASHER WHIRLPOOL WTW8500BW0 Rescheduled to return with log valve. ; ordrng 1 W10853723 (valve)