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for Hilton, NY
Sara - Hilton, NY
Aukse - Hilton, NY
Communication before, during and after the service was great. The Assessment of my concerns was thorough and honest.
Jan-michael - Hilton, NY
They came and looked at the appliance and found nothing out of the ordinary. Walked me through some basics and helped me get a better understanding of how to use it.
Tec gave excellent service. Arrived on time and cleaned up the packaging from the replacement part.
Sharlene - Hilton, NY
Michael - Hilton, NY
I wish to express that Dave was a knowledgeable Tech. And Dave was fast finding the problem and resolving the issue. Although i would like to ask you, does my 1 year warranty start on 10/30/2020 seeing that the issue was the the faulty mother board ?The wait time of getting a Tech here to my house ,i wish it could been a little sooner .
Service was awesome
Ross - Hilton, NY
Tec was very knowledgeable answered all my ? Did a great clean repair,helped with parts cost from manufacturer
Sharlene - Hilton, NY
James explained everything he did to correct the problems we were having. He was very courteous.
Sharlene - Hilton, NY
James was courteous, explained every step he took to take care of the issues we had with the appliances.
Everything went well
Susan - Hilton, NY
When I first called ApplianceTec to set up an appointment, I was given a date that was a week and a half away. Fortunately, Dave had an available time much sooner than that. He came once to assess the problem with our dishwasher and then again about a week later to install new parts. He was friendly, polite and professional and worked quickly. So far, our dishwasher is working well again. Actually, I think it's quieter now than it used to be. Thanks, Dave!
Carolyn - Hilton, NY
Sandra - Hilton, NY
Dave was knowledgeable, polite and efficient
Thomas - Hilton, NY
Dave was well prepare, pleasant and efficient. He had the required part with him and completed the repair very quickly on the first visit.
David Long is exceptional
David - Hilton, NY
David Long is exceptional. He properly diagnoses the problems and makes the associated repairs. He is thorough, meticulous, respectful, and courteous. When I need a repair I ask for David.
Very professional tec
Marty - Hilton, NY
Great service tech providing quality service
David - Hilton, NY
We have had numerous problems with our refrigerator. David Long was the service tech for most of them. David was always polite and did a thorough investigation of the problems. I always was confident with David.
Stacy - Hilton, NY
Craig - Hilton, NY
Your repair man was the best I have ever dealt with. He was professional clean and even called me to check on an issue when it arose. He quickly fixed the issue
Great Tech !
Jim - Hilton, NY
David was awesome.. Much more trustworthy than another local appliance repair service that serviced our unit before... Great guy...very efficient
did a great job
Sam - Hilton, NY
Very knowledgeable technician
George - Hilton, NY
DRYER MAYTAG MGD7230HW0 Unit was not drying because the gas valve coils would not open the gas valve. Replaced valve coils unit tested good; used 1 279834 (Coil) from stock
DISHWASHER KITCHENAID KDTE234GPS0 Replaced sump due to an open wash motor winding. Unit filled and sprayed as it should. Noticed that the unit drains through the floor into a trap with no air gap. Explained that this installation may cause issues with syphoning while running. Did not see this to be the case while testing. An air gap will need to be added if this issue begins to cause problems.
DISHWASHER KITCHENAID KDTM704KPS0 Replace dented panel in a tested good
DISHWASHER WHIRLPOOL GU2400XTPQ0 Inspected unit for thermal damage due to unit smoking during use. Found thermal damage at the control. SR7729916870 documented with safety. The control is NLA
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced broken upper rack adjusters. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
COOKTOP KITCHENAID KICU509XSS00 Replaced module and burner due to feeling high voltage fuse during use. Tested large burner and power boost unit tested good. Module is ATEC warranty.
DISHWASHER WHIRLPOOL WDT730PAHZ0 E2f2 error. Removed console from control . Could not get UI to respond. Ordering control and UI; ordrng 1 W11368911 (ui) and 1 W11305308 (Control)
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Unit is not producing ice. E2 ice maker error. Motor would not turn in test 57 WPW10764668 icemaker needs to be replaced. Customer was only interested in a diagnosis and did not want to go any further
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customers having an issue were items in the fresh food section are freezing from top to bottom. This has been an intermittent occurrence happening over the course of the last few months. Found items piled up against damper near ice room in the back left-hand corner and top shelf full to the ceiling. Items loaded into this area the refrigerator can cause airflow problems resulting in frozen items if left there for long periods of time.Checked air baffle In diagnostics. Checked thermistor resistance values at the control. Fresh food section was at 34° fresh with thermistor reading 5500 ohms. Thermistor showing warmer than measured temperatures although Within range considering door openings. Advised customer to remove items from top shelf. Raised freezer temperature to 5° and documented issue with Techline. Customer will reach out if issue continues.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced sorted freezer led module
DISHWASHER KITCHENAID KDTM604KPS0 Q1 n. Q2 n. Q3 n. Unit not accepting commands. Found loose connector. Reseated and reset breaker. Unit functions properly.
WASHER WHIRLPOOL WFW5620HW0 "Unit is leaking intermittently. Found evidence of a leak near tub vent. Ordering stator per service pointer. Inspected bellows. Found small tears in the bellow on the left hand side. Ordering bellow. Customer states unit is abnormally loud during spin. Checked level and install. Ordering ACU per service bulletin. ; ordrng 1 W11314648 (Bellow) and 1 W11322903 (Acu) and 1 W11354541 (Stator), used 1 W11409996 (Coupling) from stock"
DRYER MAYTAG MGDE300VW Checked airflow due to long dry times. Airflow tested ok. Unit cycling off at 160 and on at 120. Watched unit cycle on and off ten times to verify gas coils were not weak. Verified moisture sensor was working in diagnostics. Thermistor also tested good. Cabinet inside dryer was clean. Unit tested good
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Customer has very poor water pressure and dispenser and ice maker. This is causing the ice maker fill tube to freeze. Removed ice from tube. Ice maker filled but not with much water. The needle valve is old and should be replaced. Returning with an isolation valve in case that does not remove the water restriction. The auger motor will not turn checked voltage at the motor and the control on p3. The motor is Getting 52VDC. The tech sheet calls for 130-140. Ordering control and auger motor. ; rqstng P&A on 1 WPW10589838 (Control) and 1 W10822606 (Auger) and 1 W10865826 (Isolation valve)
DRYER MAYTAG MED5630HW1 Unit it making a rattling noise from the blower/motor compartment. Ordering blower and motor ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower)
WASHER WHIRLPOOL WTW6120HW0 Checked unit for abnormal noises. Found that the loud noise a customer was concerned with was just the shifter snapping into place between agitate and spin. This is not an abnormal noise and is normal for these units. The customer is also concerned with some items not spinning out the way that they used to. Ran factory calibration to reset load size sensing. Recommending that the customer keep their detergent usage consistentAnd to use proper cycles for different types of items. Inspected shifter and cam as well as drive belt motor and capacitor. Unit tested good in service diagnostics.
DRYER WHIRLPOOL WGD5540XQ0 Unit would not heat due to an open thermal fuse. Replaced fuse and gas coils. Vent tested ok . Unit began heating after repair; ordrng 1 WP3390719 and 1 279834 (Coil)
WASHER WHIRLPOOL WFW5620HW0 Q1 no q2 no q3 noReplaced UI. Tested with LED test and autodiagnostics cycle. Unit tested good.Verbal signature acknowledged
RANGE WHIRLPOOL WFG525S0HZ1 The oven was not lighting because of a cookie sheet grounding the ignitor. Pulled storage drawer out and the oven lit first try. Called the home owner to explain the issue and to recommend not stacking item in the storage drawer.
WASHER WHIRLPOOL WFW5620HW0 Found unit with console unresponsive. Removed connections to check voltage. 12vdc present at the console. When reinstalled the unit began to function. Ordering console. ; ordrng 1 W11319991 (Console)
DISHWASHER MAYTAG MDB4949SHZ1 "Unit is not completing cycles. Found that the control is only intermittently sending voltage to the drain pump. Pump tested good for resistance fromControl. Customer stated that it also powers on and off by itself. Ordering control, console, and drain pump ; ordrng 1 W11225084 (Control) and 1 W11395600 (Console), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
WASHER WHIRLPOOL MVWC565FW2 "DC indicator light was not illuminated on the control board. Replaced control, calibrated , and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL"
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced inlet assembly, valve, and float, per Techline. Unit leaked significantly as soon as the wash motor was energized. Called Techline again to document reinstalled oldValve to recheck water level. There is no difference between water valves regarding water level. Rechecked installation to make sure that the insulation was not pressing against the tub irregularly. Whirlpool is going to contact the customer for resolution and did not recommend further repairs ."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit was not producing ice cubes because the ice maker fill tube was frozen. Thawed tube and used a jumper to test the water valve. Water pressure to the unit is very low likely causing the issue. Recommending that the customer replace the water supply to the refrigerator to prevent this issue from reoccurring. Verbal signature ; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER
WASHER MAYTAG MHW5500FW1 The user interface is failing causing the unit to act erratically. Quoted for UI customer declined to have it repaired at this time
REFRIGERATOR GE ZISS420DXASS Replaced inverter that was not powering the compressor. Compressor startedAfter Install. Checked functions in diagnostics
DISHWASHER JENN AIR JDTSS244GP0 Replaced dispenser for door sticking. Unit testedGood
DISHWASHER WHIRLPOOL WDF520PADM7 Unit still leaking after install called Techline. They could not provide an answer but recommended replacingSr7729086925Inlet water valve and float. ; ordrng 1 WPW10346525 (Float) and 1 W11175771 (Valve) and 1 WPW10195536 (Fill assm) and 1 WP8531323 (Gasket)
REFRIGERATOR GE PDS22MBRBWW Replaced control for not defrosting freezer. Removed ice fromEvaporator. Thermistors tested ok. Customer to monito
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Customer concerned with vibrating noise coming from fridge. Tested all moving functions in diagnostics. Was unable to replicate anything close to what the customer was experiencing while at the home. Customer is good and going to attempt to videotape the noise and will email me a video so I can isolate it that way. Checked freezer fan freezer evaporator fresh food fan fresh food evaporator for vibrations and ice buildup found none Will reschedule customer after video is received; saved tckt
WASHER WHIRLPOOL MVWB835DW1 Parts auth. Msqoq00ap1Q1 n. Q2 n. Q3 n. Unit leaking water and bearing grease underneath gearcase. Gearcase has failed. Replaced gearcase and calibrated. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
DISHWASHER KITCHENAID KDFE104DBL5 Q1 n. Q2 n. Q3 n. Unit has extended warranty with whirlpool service plans. Pump not functioning. Open winding in pump. Need pump assembly. ; schdld next appmnt for 10/16 FRI 8-11
WASHER WHIRLPOOL WFW5620HW0 Unit stops mid cycle and goes into standby. Attempted to replace control. Control ordered does not have j3 connection. Need control. ; ordrng 1 W11322903 (cntrl-elec)
DISHWASHER WHIRLPOOL KDPE234GPS0 Replaced panel and inspected