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for Hilton, NY
Very professional tec
Marty - Hilton, NY
Great service tech providing quality service
David - Hilton, NY
We have had numerous problems with our refrigerator. David Long was the service tech for most of them. David was always polite and did a thorough investigation of the problems. I always was confident with David.
Stacy - Hilton, NY
Craig - Hilton, NY
Your repair man was the best I have ever dealt with. He was professional clean and even called me to check on an issue when it arose. He quickly fixed the issue
Great Tech !
Jim - Hilton, NY
David was awesome.. Much more trustworthy than another local appliance repair service that serviced our unit before... Great guy...very efficient
did a great job
Sam - Hilton, NY
Very knowledgeable technician
George - Hilton, NY
Great friendly prompt service
Gary - Hilton, NY
Good ,quick service
Brian - Hilton, NY
Tracey - Hilton, NY
Stanley - Hilton, NY
John - Hilton, NY
Great service tech providing quality service
David - Hilton, NY
I have had many issues with my new KitchenAid refrigerator. Many of the services were performed by David Long. David is always polite and respectful. I am confident when I see David that he will figure out what is causing the problem and solve the issue. He is neat and thorough. He explains what the issue is and how to resolve it.
Kathy - Hilton, NY
Connie - Hilton, NY
Shaman called in advance and provided an explanation of the service that was needed. He was courteous and professional...great service.
Patty - Hilton, NY
Marianne - Hilton, NY
I was very pleased with the service that David provided on 6/27/2019. He called before he came out and explained everything he did and the reason why this happened to my refrigerator.
Juanita - Hilton, NY
Mark - Hilton, NY
They arrived when they said they would and were very professional.Diagnosed the problem and completed the repair quickly.
Great service. Very knowledgeable. Respectful of owners property. Professional.
Ron and Fran - Hilton, NY
OVEN KITCHENAID KOSE500ESS04 Window pack is broken inside door. Left inner glass with customer just in case it is needed when window pack is replaced ; ordrng 1 WPW10347596 (glass-door)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced noisy damper.
WASHER WHIRLPOOL WFW5620HW0 Replaced unresponsive UI unit still not accepting selections. ACU checks ok and voltage to the UI is correct. Unit is on a dedicated breaker. Ordering harness and Control per Techline SR7726531568; ordrng 1 W11316252 (harns-wire) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit is leaking from the water reservoir. Push connection into filter housing was half seated. Fully seated connection and the leak went away. Water dispenser is designed so only a very large glass is able to energize the water and catch the dispensed water at the same time. There is not a kit for this.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced valve and ice maker. Unable to use the needle val e to shut the water off to the unit. Customer has clamped plastic supply line with vice grips. Recommending that the customer replace line and valve before using the ice maker as this could cause no ice and is a leak hazard. Left ice maker off
REFRIGERATOR WHIRLPOOL WDT750SAHZ0 Replaced front panel due to dent. 30 day cosmetic warranty applies
DISHWASHER KITCHENAID KDPE234GPS Unit was not draining. Repaired damaged connection at the drain pump. Unit drained afterwards.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Ice maker had gotten stuck in the fill position and was energizing the water valve constantly. Customer had unplugged the ice maker and shut the water off. Ordering ice maker and valve ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10498976 (valve)
REFRIGERATOR KITCHENAID KRMF606ESS01 Sr7726422260 frost drain is frozen due to a warped drain pan. Techline recommending replacing the drip tray. Ordering drip tray. Customer slipped on the water that had leaked from the unit. Documented with the safety team at whirlpool per customers request. Whirlpool is going to exchange unit 7726344293
DRYER WHIRLPOOL MGDX655DW2 Replaced timer. Repair successful.
DISHWASHER WHIRLPOOL WDT790SAYB0 Unit is leaking from the sump. Quoted for the sump. Customer denied the repair
REFRIGERATOR KITCHENAID KRMF706ESS00 Pantry UI harness is shorted causing no lights. Unplugged pantry UI. Light came back on. Ordering harness and UI. Water not dispensing except in tea77263099856; ordrng 1 WPW10769076 (cntrl-elec341.51) and 1 WPW10769076 (cntrl-elec53.42)
DRYER WHIRLPOOL MGDX655DW2 "Customer reports the unit runs, but does not stop & the timer doesn’t move. Timer should be replaced. ; ordrng 1 WPW10642928 (TIMER)"
WASHER GE GTW485ASJOWS Start button got stuck and recessed behind the panel. Adjusted the button tree back to the normal position. Repair successful.
WASHER WHIRLPOOL WTW7500GW2 Customer concerned about the unit not always dispensing hot and or cold water; clothes also coming out more wet than usual. F5E2 and F0E4 Era codes stored. Replaced water valves. Unit tested good.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks. Unit was leaking because top rack was not installed. Unit testing good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W11259785 (TRACK) from stock"
REFRIGERATOR WHIRLPOOL WRF989SDAF02 Removed ice build up from freezer. Replaced evap/compressor due to a low charge. Unit began cooling when plugged in.
WASHER WHIRLPOOL NOT AVAILABLE Customer stated that unit was not draining inside bellow. Water was sitting inside bellow at end of cycle. Upon inspection discovered that bellow holes were clogged With hair causing issues removed bellow and cleared hair from backside of bellow also cleared drain hole on actual tub. Reassembled unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRF989SDAF02 Unit has a low charge due to a leak I. The evaporator co press or is loud. Ordering compressor and evaporator under S71233; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)
WASHER WHIRLPOOL WFW6620HC0 F0E5 error code stored. Ran auto test with 4 towels in the machine. Machine did have some vibration present. Inspected the rotor and shocks for stability and security as suggested by tech line agent. No issues seem to be present. Informed customer that the pedestal will cause slightly more vibration than normal. SR: 7726053044
DISHWASHER JENN AIR JDB8500AWX3 Replaced shorted OWI
REFRIGERATOR AMANA ABB1921BRM Replaced drain tube due to frost in freezer. Removed ice ; used 1 W10619951 (TUBE-DRAIN) from stock
REFRIGERATOR MAYTAG MFI2570FEZ06 Replaced auger parts due to unit not dispensing. Unit tested good
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Unit has been keeping poor temps in the freezer. Temperature testing good at time of service. There is a significant gap in the liner around both compartments. Sealed cabinet to liner all the way around. Customer to monitor
DISHWASHER JENN AIR JDB8500AWX3 The dishwasher is not heating because the OWI is not sensing temperature. Ran diagnostics to verify heater operation. 6-6 3-1 7-2 7-1 errors 1Ordering OWI; ordrng 1 WPW10705575 (sensor)
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced ice maker due to open motor. Unit tested good
REFRIGERATOR MAYTAG MFW2055DRM01 Replacing drain tube due to unit not draining properly causing sheet of ice to form on floor. Replaced drain tube. Reassembled unit. Unit tested good collecting portion of labor. Manufacturer to cover remaining cost. S code S38230
REFRIGERATOR MAYTAG MFI2570FEZ06 Ice bucket jamming caused motor shaft to strip unable to separate couple and motor. Ice maker assembly will need to be replaced; ordrng 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)
DRYER WHIRLPOOL WGD8000DW4 Customer was concerned with unit turning on after the cycleEnds. This is due to the wrinkleShield option and is normal operation. Went over use and care with the customer
DISHWASHER KITCHENAID KDFE104DSS1 Replaced wheel assemblies. Unit testing good.
DISHWASHER KITCHENAID KDTE104ESS4 Replaced the control due to the dispenser not opening. Verified dispenser and heater operation in diagnostics. Unit tested good.
REFRIGERATOR MAYTAG MFW2055DRM01 "The unit needs and drain tube drain tube sent out was not the correct part. Reordering ; rqstng P&A on 1 W11190084 (tube-drain), dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN"
OVEN AMANA AER6603SFW2 Oven door had come out of its hinges. Reinstalled oven door. Oven tested good
REFRIGERATOR MAYTAG MZF34X20DW03 Replaced seal with gasket and sealed cabinet to liner with silicone due to moisture in the cabinet