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Local Reviews
for Henrietta, NY
Powered by Fluid LOCALGreat service
Diane - Henrietta, NY
On time, professional and friendly.
Good service
MJR - Henrietta, NY
Great service only issue is how long it took to get appointment. Tech was good and customer service as well. It was a very simple issue took 15 minutes so was happy about that!
Professional Service
Nella - Henrietta, NY
The gentleman appeared knowledgeable and he was thorough when he checked the machine and its connections. Hopefully he has solved the problem.
Great Service
Lenny - Henrietta, NY
Tanner was able to diagnose an issue that we had been experiencing with this washing machine for a few months. He left to pick up the needed part, when he found out what the issue was and returned promptly to resolve this matter. Tanner is a very astute repair person.
James
James - Henrietta, NY
Great Service
Your Appliance Tech. was great, very professional, Thanks,
Karen & Peter - Henrietta, NY
Good service
Minh thu - Henrietta, NY
Good service
overcharge
Legacy - Henrietta, NY
they charged me a service fee of a $100 for each appliance that they looked at in the same room on the same day so they looked at 3 appliances it was $300 right off the bat + service and parts ..
Bob
Robert - Henrietta, NY
Excellent - identified the problem, fixed it and was gone in less than 15 min!
Adam
Adam - Henrietta, NY
Great
washer review
Cathy - Henrietta, NY
Great Service
Keren - Henrietta, NY
I loved being able to be up to date on soon the tech would arrive
Quick and easy Repair of Dryer
Cindy - Henrietta, NY
Very professional service. Quick to get repair done. Would use this service again.
Great service and very quick
Cecily - Henrietta, NY
great service call
Mark - Henrietta, NY
Steve M.
RANGE WHIRLPOOL WEG750H0HZ0 Found the ui was not a scrolling and could not unlock ui. Reset power for two minutes and it scrolls now. Instructed customer on use of ui. Recommended to put on line with whirlpool app. Instructed customer the broil feature will only work with door closed.
Steve M.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced freezer led light and it is now lighting. Found one top top led in a harness of three not lighting in fresh food section. Ordering harness. ; ordrng 1 W11205082 (MODULE HARNESS)
Steve M.
REFRIGERATOR KENMORE 106.580368 Found freezer was 25 degrees. Restarted compressor and it was clicking off. The compressor was hot to touch. Put tester start device on unit and customer is going to monitor. If problem persists the refigerator will need compressor.
Tanner R.
WASHER AMANA NFW5800HW0 Q1 no q2 no q3 noComplaint of shaking. Complaint of leaking Following stored errors:F5E4 Ran autodiagnostics and completed without issue. Unit is on pedastal. Pedastal is balanced. Explained unit will shake more on a pedastal even under perfect condition. Filled unit to Max capacity and unit does not leak through front door. Found soap residue in and around vent. Leak may be due to oversuds. Adjusted vent cap which was not facing correct direction. Could not reproduce leak. Advised customer to continue to monitor and take note which loads cause this issue.
Steve M.
REFRIGERATOR WHIRLPOOL WRF540CWHW01 Replaced both fresh food section door gaskets for condensation on top shelf.
Evan E.
WASHER MAYTAG MVWB757JW0 Replacing console and UI due to unit failing to respond to commands. Replaced both parts. Ran diagnostic cycle. Unit tested good
Evan E.
MICROWAVE MAYTAG MMV4206FZ0 Replacing light socket and light due to unit continually blowing bulb after being replaced. Replaced both parts. Tested unit. Unit tested good
Evan E.
DISHWASHER KITCHENAID KDFE104HPS1 Customer stated they are concerned dishwasher is leaking. Customer also stated they had prior water damage to floor before unit was installed. Removed kick panel to inspect underneath unit. Discovered water along back wall of home and underneath unit. Ran diagnostic cycle. No error codes. Observed unit during both fill and drain portion of cycle. Unit was not leaking during either portion of cycle. Tested this multiple times. Customer showed technician leak from basement. Leak is not coming from dishwasher. Customer is experiencing some sort of plumbing issue. Unit itself tested good
Steve M.
MICROWAVE WHIRLPOOL WMH53521HZ5 Replaced control and lamp holder for blown socket and light staying on after bulb replacement.
Tanner R.
DRYER MAYTAG MEDX655DW1 "Q1 no q2 no q3 noComplaint of dryer too hot. Burning smell.Vent tested unit and vent tested poorly. Removed venting and vent tested good. Customer has too many turns and coils in vent causing poor venting. Poor venting will cause higher temps. Removed portion of venting. Vent tested unit and tested good. Measured there below peak and low temperatures. Thermostats working properly146111144110144109.Currently wet paint in the home. Advised the customer various paints, stains, and adhesive will cause this odor in an electric dryer. Typically dissipates in 2-6 weeks."
Steve M.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced led driver and found freezer led is shorted. Ordering module ; ordrng 1 W10695459 (module)
Evan E.
DRYER MAYTAG MEDX655DW "Customer stated that unit will not heat. Discovered that heating element tested open. Ordering element ; ordrng 1 279838 (HEATING ELEMENT ), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL"
Steve M.
MICROWAVE MAYTAG MMV4206FZ0 "Sr# 7729368860 Customer states the vent light bulb is persistently blowing. Ordering socket and bulb. Customer states the unit is having door close errors when trying to start unit intermittently. Tested unit with glass of water in it many times and it always started as expected. Called tech line to document. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Steve M.
MICROWAVE WHIRLPOOL WMH53521HZ5 "Found the light socket blew and took the bulb and control with it. Ordering control and socket. ; ordrng 1 W10210871 (holder,lamp) and 1 W11467778 (CONTROL ), dspstn on spec-tagged invntry: 1 8206232A BULB"
Tanner R.
DRYER WHIRLPOOL GGW9250PW3 "Q1 no q2 no q3Repaired with dryer repair kit. Covered under ATEC warranty.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 1 4392067 (Repair kit) from stock"
Steve M.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Found drain was plugged causing ice build up in freezer and causing door to not open. Customer had defrosted prior to visit. Cleaned drain line. Found led board not sending power to side wall and freezer led lights. Ordering control ; ordrng 1 W10830288 (cntrl-elec)
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHW "Found the rubber noise suppressor that goes on discharge line was sitting under the fan and making noise. Removed and put rubber in proper spot on discharge line. The refrigerator tests good. The water line from house supply comes through the floor about six inches in from,back wall and the refrigerator has to move over line when set in place. Informed customer and showed that the line could potentially break from this."
Steve M.
DISHWASHER KITCHENAID KDFE104DBL2 "Found motor not starting but getting power. Quoted for motor replacement. ; rqstng P&A on 1 WPW10605057 (pump and motor assy), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Dave F.
WASHER MAYTAG MVWX655DW2 Unit had no error codes . Unit was stuck in spin cycle had to cancel out cycle . Calibrated unit and ran auto diagnostics. Unit tested good . Gave customer tips on best cycles and uses . Customer instruct.
Dave F.
MICROWAVE MAYTAG MMV4206FZ0 "Replaced control and display on unit but everything turning off and not responding . Replaced door interlocks for close door error . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 8206232A BULB , used 1 W11244490 (INTERLOCK) from stock"
Steve M.
WASHER WHIRLPOOL WTW8800YC1 Tested washer in diagnostics and in regular wash. Could not locate water leak. Turned water pressure down and customer is going to monitor. Quoted for water valve. ; rqstng P&A on 1 W10853723 (valve)
Steve M.
DISHWASHER WHIRLPOOL WDT730PAHB0 Tested in diagnostics and found no error codes. The dishwasher passed all tests. Customer stated unit had no lights on ui for three weeks and suddenly started working. Inspected wire connections from house to dishwasher and the wires are wired properly with tight connections. Possible breaker issue
Dave F.
WASHER MAYTAG MVWB835DW4 Fabric softener is working as expected . If to much fabric softener gets inside the tray is will siphon out as designed . Found something in there drain pump was making noise . Removed item . Ran auto diagnostics and calibrated . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Steve M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 The dishwasher was full of water and pump just humming. Removed water and pump. Reassembled and vacuumed drain line. The dishwasher is drai. As expected. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 WPW10545278 HOSE-DRAIN
Tanner R.
WASHER KENMORE 92580800 "Q1 no Q2 no Q3 no Complaint of no drain/spin. Moved timer to drain and spin and unit would not drain and spin. Using flat head screw driver, forced lid switch closed and unit began to drain and spin. Needs new lid switch.Replaced lid switch. Tested unit and unit tested good.Service covered under ATEC warranty.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID"
Evan E.
WASHER WHIRLPOOL MVWB835DW4 Replacing dispenser housing due to unit failing to dispense water to appropriate cup during cycle. Replaced housing. Ran test cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Steve M.
DRYER WHIRLPOOL MEDC465HW Found lint filter screen plugged causing no airflow that was causing long dry times. Removed lint. Informed customer to clean it after every dry. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Tanner R.
DRYER GE DHDSR46EG6WW "Q1 no Q2 no Q3 no Complaint of knob falling off heat selector. Unable to put back on. Inspected heat selector and selector switch had fallen behind panel with the stem still intact. Plastic on inside of panel that switch would mount to is broken. Due to cost of repair, customer opting to not replace panel. Using electrical tape placed switch in correct position on panel.placed knob back on stem. Tested unit alternating between heat options and unit tested good.Verbal signature acknowledged"
Evan E.
WASHER WHIRLPOOL MVWB835DW4 Dispenser is filling fabric softener cup when it should be actuating detergent cup. When testing unit in diagnostic unit tests good. Ordering water valve and dispenser housing. ; ordrng 1 W11165546 (WATER VALV E) and 1 W11172234 (DISPENSER )
Steve M.
WASHER MAYTAG MVWB450WQ2 Replaced bearing for loud operation. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Tanner R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no wash. Started a wash cycle and unit filled properly. Following stored errors:F4E3 wash motor faultF7E1 heating error.Cleared error codes. Replaced motor sump assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Steve M.
RANGE WHIRLPOOL WGE745C0FS01 Replaced outer door for broken glass. The range checks good.
Steve M.
RANGE WHIRLPOOL WGE745C0FS01 Door incorrect color and cracked. Ordering correct color; ordrng 1 W10877566 (glass-door)
Steve M.
DRYER MAYTAG MGDX655DW0 "Complaint of clothes not try. Tested vent, unit tested good. Ran unit in timed dry and observed coils igniting. Gas coils are weak. Quoted customer for replacement.; rqstng P&A on 1 WPW10328463 (coil-valve)"