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for Fairport, NY
Great - Knowledgable Service
DC - Fairport, NY
Cathy - Fairport, NY
Robert - Fairport, NY
Steve was friendly, knowledgeable and professional.
Julie - Fairport, NY
Evan our technician was professional and helpful. He did a great job and I was really pleased with his work.
Michael - Fairport, NY
Tanner was the ultimate service technician you would want to fix your appliance. He is very knowledgeable, fast, very neat and very helpful. He not only diagnosed and repaired our dishwasher within 20 minutes, but he took the time to explain how to get the best results when we run it.
Donna - Fairport, NY
The service was great
Eric - Fairport, NY
Sally - Fairport, NY
Very courteous, mask in place, foot coverings, efficient & explained everything! Great job 👏
Doretta - Fairport, NY
Good service - horrible price
Amy - Fairport, NY
I was completely shocked to pay $100 for our service tech to come here for less than 5 min to share our washing was unable to be fixed. If I would have know it was that much just for a service call, I would have never called your services .
Diane - Fairport, NY
Kenneth - Fairport, NY
Your technicians follow-thru and expertise was outstanding!
Repair Maytag dishwasher
John - Fairport, NY
Evan was great. I have no complaints only praise for him. My problem with the repair comes from the delay. We waited 12 days for the repair. It's not terribly hard to wash dishes by hand but 12 days seems like a long time to wait for a repair.
James, I am Karen, spouse - Fairport, NY
Could now have experienced better service!!
Washing Machine Repair
Craig - Fairport, NY
Evan arrived very early in my scheduled window which was great. I described the problem, he reached in and spun the drum around a few times and said he knew exactly what it was. I asked him how long the repair would take. He said about an hour. About an hour later, he was done. Evan was knowledgeable and personable. Very willing to answer my questions. Overall, a good service call.
Great service / scheduling no so much
Christopher - Fairport, NY
Initially I thought the online scheduling process was smooth and efficient but when they could not fix the problem on the first trip rescheduling was not as smooth they only let you select a date ( not even a time window) and they are so busy it took over three weeks to get a second appointment. There is no way to use their online process and get a response because I tried that asking for information and never got a response.
Response from Appliance Tec:
Sorry to hear the struggles you had with scheduling. This isn't a normal problem for us to have and we are doing what we can to overcome it. The schedules, due to the lack of parts availability and extremely high demand this year (volume due to current situation is 50%+ higher than normal) has caused delays. We understand and regret the frustration you had and are working hard on getting back to the normal high level of service our customers expect from us.
Best technician we ever had.
Carol - Fairport, NY
He was extremely helpful in explaining everything to us.
Great service. Friendly, neat, and efficient!
Robert - Fairport, NY
David - Fairport, NY
Evan explained what was wrong, made an adjustment to the over, and solved the burner problem with a new element. Very pleasant man.
Margaret - Fairport, NY
Our technician Evan was very professional and spent time explaining what was wrong with our machine and let us ask him numerous questions. Our machine was leaking oil and had a bad order after each use. He cleaned it out and said he could not promise that the odor would be gone. The odor is still there but at least he explained that it was not dangerous and would not cause a fire or leak on the floor. He said we should at least get another year out of our 3 1/2 year old machine. To fix the problem would mean getting a whole new transmission which would cost more that’s we paid for the machine so we chose to not do that. We greatly appreciated all of the time and knowledge that Evan took with us.
WASHER WHIRLPOOL WFW5620HW0 Replaced ui and control and ran drain and spin cycle.
RANGE JENN AIR JGC8536ADS Tech cannot install ignitor due to burners screws being stripped out causing issue. Tech will need to return with drill bit and drill in order to install ignitors. ; schdld next appmnt for 1/21 THU !
RANGE KITCHENAID KDRP407HSS4 Ordering element and enter button due to units bake element testing open and enter button failing to function; ordrng 1 4451175 (ELEMENT ) and 1 WP4452997 (BUTTON )
RANGE JENN AIR JGC8536ADS Do not have intended parts needed to complete job. Ordered orifice holders due to breakdown showing orifice holders w ignitor assembly. Ordering ignitors ; ordrng 2 WP74009336 (IGNITOR)s
REFRIGERATOR KITCHENAID KBFO42FTX00 Customer stating that unit is having issue with freezer door sealing properly. Discovered that rails are causing issue. Rails are beginning to bend due to weight of drawer and also rails missing bearings internally. Ordering rails ; ordrng 2 WP2320616 (RAILS)s
WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noComplaint of basket staying locked at end of cycle. On arrival basket was locked. Press start button and immediately unlocked. Garments in basket are clean and we'll spun. No stored errors. Ran autodiagnostics and unit testing good.SR7729760794- Advised control may still not be sensing basket speed and due to that hazard will not automatically unlock. Based on prior motor failure suspect bad motor may have taken out motor control sensors on control. Ordering new ACU.; ordrng 1 W11170317 (ACU)
DISHWASHER KITCHENAID KDPE334GPS0 Q1 no q2 no q3Complaint of incomplete washes. Unit will pause and beep. Customer must open and close door to get unit to resume. Customer states unit beeps as if door is still open but the door is not even partially open when this happens. No stored errors on machine. Complete autodiagnostics cycle without issue. Tested door latch and latch mechanism is strong. Checked continuity of switch and actuated switch with probes in connector and switch testing good. ACU may not be sensing door latch correctly. Ordering ACU.; schdld next appmnt for 1/29 FRI PM
WASHER WHIRLPOOL MVW7232HW0 Q1 no q2 no q3 no Complaint of clunking noise during use. Complaint of power button intermittently not working. Ran autodiagnostics. Noise complaint was the noise made during shift from agitation to spin. Unit working properly. Could not reproduce power up complaint.
WASHER CROSLEY VAW3584GW1 Appointment double booked
DISHWASHER KITCHENAID KDTE334GPS0 Replacing heating element due to coating on element beginning to peel off causing burning smell inside unit. Replaced element. Tested unit. Unit tested good
RANGE KITCHENAID KFGG504KPS0 Sr# 7729744660Customer stated the knobs above door were getting hot after cooking at 425 or 450. Tested oven At 425 and no hot air is escaping door. The panel behind knobs were getting warm. Called manufacturer to document. Pulled insulation forward on cavity a bit. The panels getting warm are normal operation at high temps.
DISHWASHER KITCHENAID KDTM504EPA2 Found F9e4 lower spray arm error code. Repositioned lower spray arm to proper position and tested with glass. The dishwasher is working as expected.
WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noReplaced motor and harnesses. Tested unit and unit tested good.Verbal signature acknowledged.
MICROWAVE JENN AIR JMC813DD3 Customer stating that unit will not power on. Confirmed incoming voltage was correct. Unit needs thermal fuse. Ordering fuse ; ordrng 1 R0131025 (THERMAL FUSE )
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Q1 n. Q2 n. Q3 n. Unit was not cooling in freezer and ice was formed on outside of evap cover. Icemaker not functioning. Leds intermittently not working until power is reset. Unit was turned off at arrival. Powered unit on and checked fans and compressor. Icemaker cycled and filled. Disconnected pantry UI and customer is to monitor. Issue most likely freezer evap thermistor or control board. Pre order control and will fully diagnose on return. ; ordrng 1 WPW10675033 (CNTRL)
DISHWASHER KITCHENAID KDTE104EBL0 Q1 n. Q2 n. Q3 n. Unit not washing dishes. Gasket torn under user interface. Gasket torn on tub. Dispenser intermittently not opening. Tested unit and pump not generating enough pressure to rotate spray arms. Seals torn. Dispenser passed in diagnostics. Need parts. ; rqstng P&A on 1 W11213719 (seal) and 1 WPW10605057 (pump and motor assy)
REFRIGERATOR KITCHENAID KBFN506EBS01 Replaced ice maker for over production of ice and replaced right side fresh food section led module for no lights on right side
WASHER MAYTAG MHW5100DW0 Q1 no q2 no q3 noComplaint of no drain/spin. Following stored errors:F0E1 load detected during clean wash cycleF5E2 door lock errorF5E4 door not opened between cycles Ran diagnostic and door lock testing good. Drain pump testing good. Residual water stuck in Bellow gasket. Cleaned drain holes at Bellow. Vacuumed out sump. Retested and unit testing good.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Replaced slides and gasket for door not closing causing warm air entering freezer and causing frost build up.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing front panel due to panel beginning to rust at vent exit. Replaced panel. Unit tested good
WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noComplaint of unit staying locked at end of cycle and unit still full of water. Following stored errors:F1E2 motor control faultRan autodiagnostics and lid lock testing good. Unit completed cycle without issue. Performed motor test steps. Unit failed step 14. No continuity between motor and j2. Measured resistance of motor windings and all readings out of range. All resistances well below 5 ohms. Ordering lower harness and motor.; ordrng 1 W10890624 (Motor) and 1 W11448788 (Lower harness)
REFRIGERATOR KITCHENAID KBFS25EWMS10 Replaced compressor for seized compressor. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no q2 no q3 noComplaint of unit falling off rack. Inspected and right adjuster has failed. Replaced with upgraded assembly.
REFRIGERATOR KITCHENAID KRFC704FBS00 Sr 7729528648 Ordering main control board for not sending power to compressor. ; ordrng 1 W11131873 (cntrl-elec)
DRYER WHIRLPOOL WET4027HW0 Q1 no q2 no q3 no*Service Fee covered under manufacturer warranty*Complaint of long dry times. Vent tested unit and unit Tested poorly. Vent is using metal tool straight up into ceiling. Venting not installed to manufacturer specifications. Even with vent clear dryer will not work optimally in current environment. Tested power and !measured 240VAC. Heat cycles on and thermostat clicks open. Advised to install vent to manufacturer specifications.
DRYER GE GFDN240EL0WW Replacing motor due to unit producing rattling noise continually. Replaced motor. Tested unit. Unit tested good
DISHWASHER KITCHENAID KUDS301XSS8 Replaced chopper blade for excessive noise while washing. The dishwasher tested good. ; used 1 W10083957V (CHOPPER 4 BLADE) from stock
DRYER WHIRLPOOL WED5620HW1 Q1 no q2 no q3 noComplaint of no operation. Tested power to block and was not measuring 240VAC at block. Checked power from outlet and outlet is testing good. Inspected power cord and noticed corrosion on ground/neutral contact. Tested for continuity and neutral failed. Needs new power cord. Cord is sold separately from appliance and is not covered under manufacturer warranty.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Q1 no q2 no q3 noComplaint of odor and taste to ice. Inspected water supply line and found a braided steel line was use. This is known to cause this. Customer had a professional installation on this unit. Referred customer back to installer. Incorrect water supply line used. Highlighted proper install of water supply in customer use and care manual. Verbal signature acknowledged
DISHWASHER WHIRLPOOL KDFE104DBL5 Q1 no q2 no q3 noComplaint of no drain. Confirmed 120 VAC to drain. Filled unit. Ran drain cycle and nothing happened. Replaced drain pump. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
REFRIGERATOR MAYTAG MTB1955BRA Customer stated the fresh food section was not cooling again after repair. They bought a new unit and placed this unit in garage. Garage is unheated. On arrival the unit was not plugged in. Tested heater and it was good at 31 ohms. The bi metal was also good. Plugged unit in and the fan is working as expected. No frost on coils. Informed customer the refrigerator will not cool properly in cold temperatures.
DISHWASHER WHIRLPOOL WDT730PAHW0 Found power to heater but element is not heating. Ordering heater. ; ordrng 1 W10518394 (heater)
OVEN KITCHENAID KDRS467VSS05 Found left front gas valve had loosened screws that was holding shaft and switch causing loose knob. Tightened screws and knob tests good.
RANGE WHIRLPOOL WFE550S0HV1 Replaced cooktop for thermal crack on left front burner.