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for Fairport, NY
Washing Machine Repair
Craig - Fairport, NY
Evan arrived very early in my scheduled window which was great. I described the problem, he reached in and spun the drum around a few times and said he knew exactly what it was. I asked him how long the repair would take. He said about an hour. About an hour later, he was done. Evan was knowledgeable and personable. Very willing to answer my questions. Overall, a good service call.
Great service / scheduling no so much
Christopher - Fairport, NY
Initially I thought the online scheduling process was smooth and efficient but when they could not fix the problem on the first trip rescheduling was not as smooth they only let you select a date ( not even a time window) and they are so busy it took over three weeks to get a second appointment. There is no way to use their online process and get a response because I tried that asking for information and never got a response.
Response from Appliance Tec:
Sorry to hear the struggles you had with scheduling. This isn't a normal problem for us to have and we are doing what we can to overcome it. The schedules, due to the lack of parts availability and extremely high demand this year (volume due to current situation is 50%+ higher than normal) has caused delays. We understand and regret the frustration you had and are working hard on getting back to the normal high level of service our customers expect from us.
Best technician we ever had.
Carol - Fairport, NY
He was extremely helpful in explaining everything to us.
Great service. Friendly, neat, and efficient!
Robert - Fairport, NY
David - Fairport, NY
Evan explained what was wrong, made an adjustment to the over, and solved the burner problem with a new element. Very pleasant man.
Margaret - Fairport, NY
Our technician Evan was very professional and spent time explaining what was wrong with our machine and let us ask him numerous questions. Our machine was leaking oil and had a bad order after each use. He cleaned it out and said he could not promise that the odor would be gone. The odor is still there but at least he explained that it was not dangerous and would not cause a fire or leak on the floor. He said we should at least get another year out of our 3 1/2 year old machine. To fix the problem would mean getting a whole new transmission which would cost more that’s we paid for the machine so we chose to not do that. We greatly appreciated all of the time and knowledge that Evan took with us.
Stephen - Fairport, NY
Evan did a great job troubleshooting my problem,unfortunately it was too expensive for me to fix!
Nancy - Fairport, NY
Very nice gentleman and he knew exactly what to do. Very experienced! Nancy
Kathleen - Fairport, NY
Very informative and helpful.
Ann - Fairport, NY
Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!
Daniel - Fairport, NY
Dave was great... Gave me a lot of good information.. Thank you...….
Technician was great
Phyllis - Fairport, NY
Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.
The replacement part fit right in for a quick repair.
Steve - Fairport, NY
good service; fair price
Robert - Fairport, NY
Jan 2 service call
Daniel Killoran, Fairport - Fairport, NY
Very disappointed with Steve's attitude. We told him the convection setting did not cook the turkey after 3 hours on Christmas so we had to switch oven setting (everything was ok, just a later dinner). Steve said "I wasn't here when you took turkey out of oven"...basically calling us a liars...WOW. Dan Killoran
Repair work was performed very professionally.
Walter - Fairport, NY
Quick, and efficient, thumbs up!
Peter - Fairport, NY
Excellent service, friendly & knowledgeable tech.
Carolyn - Fairport, NY
I was very pleased with this experience. Steve was great. Fast & efficient!
Very helpful and informative
Robert - Fairport, NY
Exactly what we were looking for!
Mike - Fairport, NY
Our dryer button stopped functioning so we called, had a the technition came out at a time convienent to us, he troubleshooted, fixed the issue within a short period of time without charging a boatload of money to correct the problem. We will DEFINATELY call again if we need an any appliance repaired. 🙂
REFRIGERATOR GE ZIS420NMB 0 degrees in freezer and 37 in fresh food with my temp probe . Unit is reading 9 in freezer and 37 in fresh food. May need sealed system work . Customer will contact GE about unit .
DISHWASHER KITCHENAID KUDC03IVBL4 Dispenser not working .found that it was not plugged in all the way . Plugged in and tested in diagnostics. Unit tested good .
RANGE WHIRLPOOL WFE505W0HW2 Called techline SR 7728874182 . steam clean only heats once and then never again . Techline said to replaced the control . Ordering control Aqua lift . 877-258-0808 ; ordrng 1 W11314393 (cntrl-elec)
RANGE KITCHENAID KEBC107KBL0 Could not get unit to show PF control . Reseated connections at control board . Did see some marks on board from heat . Unit has 240 volts going to it . Customer says it hasnt done it in a while .
WASHER WHIRLPOOL WTW5550XW2 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F7E6 unable to reach target RPMF7E5 motor faultRan auto diagnostics and completed without issue. Ran tachometer speed test and unit tested good.Rechecked errors and unit stored F7E1. SR7728870252- advised by tech line that due to intermittent issue and unit testing good to replace ACU and Shifter. Ordering ACU and shifter.; ordrng 1 W10480104 and 1 WPW10006355 (Shifter)
DISHWASHER MAYTAG MDB4949SHZ0 Customer stating that spring is missing for dispenser door. Discovered this was correct door was sliding freely due to spring missing. Replaced dispenser and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
DISHWASHER WHIRLPOOL WDF320PADS1 Replacing console due to customer failing to be able to select functions on keypad. Replaced console and tested unit. Unit now responding to commands as it should. Has customer test unit also. Unit tested good
WASHER WHIRLPOOL WTW8100BW0 Customer stating that unit is very noisy while in spin. Upon inspection discovered that bearing is failing causing noise. Used bearing kit and replaced upper and lower bearing drive shaft and seals. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
REFRIGERATOR KITCHENAID KRFF507HPS00 0 in the freezer and 38 in fresh food section. Found the fresh food led on the top under the ice maker shorting out . Found it had a bad connection. Was able to correct connection issue and led lights are now working . DC short could cause ice maker to be intermittent. Ice maker had no error codes in diagnostics. Ice box fan is working and ice bin thermistor tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freshfood evap is frozen over door gaskets are sealing . Tested thermistors in diagnostics tested good . Following service pointer W11092686E . Changed defrost mode to basic from adaptive. Everything else checked out . Service pointer covers S16360 labor . Defrost thermistor on fresh food was not in the correct location according to service . Moved and foil taped and zip tied . Ran test four 3 way valve is working . Added screws to evap cover . Unit tested good . If problem persists order W11089931; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER , used 1 W11033168 (HARNESS) from stock"
REFRIGERATOR MAYTAG MFI2269FRZ02 3 degrees in freezer set to -3 . Fresh food 30 degrees but set at 38 both thermistors are reading the correct temperatures . Checked damper operation it is working. Found the humidity control was not on which could leave the freezer gasket to be open . All other gaskets are sealing . Turned humidity control on . Adjusted temperatures to freezer to 0 and 38 in fresh food . Customer will monitor .
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Replaced bracket and ice lever . Tested unit , tested good ."
DRYER WHIRLPOOL WED4950HW0 Q1 no Q2 no Q3 no Replaced motor and blower fan. Tested unit and unit tested good.Verbal signature acknowledged
DISHWASHER MAYTAG MDB4949SHB1 Q1 no Q2 no Q3 no Complaint of unit turning itself on. Customer had to turn breaker off to stop machine. Customer turned breaker on. There was a moment to put into diagnostics however machine skips through diagnostics steps as if start button is being pressed. Unable to troubleshoot error diagnostic. Ordering new control and UI.; ordrng 1 W11225084 (Control)
DRYER WHIRLPOOL WED4950HW0 Helped tanner .
DISHWASHER KITCHENAID KUDS30IXWH6 Replaced console and sensor . Tested unit in diagnostics. Unit tested good .
DISHWASHER WHIRLPOOL WDT970SAHW0 Q1 no Q2 no Q3 no Replaced lower spray arm. Tested unit and unit did not leak.Verbal signature acknowledged
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Q1 no Q2 no Q3 no Replaced ice maker. Tested ice maker via jumper wire and harvest completed and unit filled with water. While replacing ice bin , tested auger motor and found auger motor not spinning. Removed dispenser fascia and found bracket that holds ice switch had broken. Ice lever pressing onto and pushing the switch assembly but not hitting the contact point to complete auger circuit. Ordering new dispenser bracket and ice lever.; ordrng 1 WP2180226 (Bracket dispenser) and 1 W10152853 (Lever ice)"
REFRIGERATOR KITCHENAID KBFS20EVBL8 Q1 no Q2 no Q3 no Complaint of no ice. Took temperature in FC and measured 2 degrees with probe at ice thermistor. Measured L and M at 121.5 VAC with door switch down. Jump started ice harvest and ice motor spun but never called for water. Contacts for water on ice motor no longer work. Replaced icemaker as an assembly. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
RANGE KENMORE 664.9522371 Replacing control due to unit losing power during operation. Replaced control and tested all functions on key pad. Unit is not operating as it should. Unit tested good
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice maker has voltage to it but is not cycling . Needs new ice maker . Replaced ice maker . Ice maker cycled and called for water . Unit tested good .
DRYER AMANA NED4655EW1 Customer stating that door would not shut. Discovered that catch was not receiving strike as it should. Replaced catch at had customer test door. Door is now shutting to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
DISHWASHER KITCHENAID KDFE304DBL1 Door gasket is torn bottom right .found the hinges were bad and tearing he gasket . Ordering hinges .left new gasket with customer . Ordering tracks as well for door possibly popping open during sanitize cycle .; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge) and 1 W11259786 (track) and 1 W11259786 (track)
DISHWASHER KITCHENAID KUDE70FXPA5 Tested main control and it failed self test. Quoted for control and ui. The ui May not be needed at the time of repair but will not know for sure until main control is replaced. ; rqstng P&A on 1 W10866118 (cntrl-elec) and 1 WPW10481151 (panel-cntl)
WASHER MAYTAG MVWX655DW0 Found the nut came lose that holds pulley on and the shroud was starting to wear. Removed and tightened nut with lock tight removed loose part of shroud under pulley. The washer tested good.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Q1 no Q2 no Q3 no Replaced gasket. Reviewed seal around door. Gasket not connecting to cabinet on lower edge of door. Removed 1 shim from each side. Bottom edge of door now flush however liner is visible through top edge of door. No obvious imperfection in door however door will not sit flush from top to bottom. Ordering new door.; ordrng 1 W10910835 (Freezer door)
DRYER WHIRLPOOL WED4950HW0 "Q1 no Q2 no Q3 no Complaint of no dry. Poor heat.Vent tested unit and vent tested poorly. Tester could not read dryer was on. Inspected vent and vent is clear. Removed vent and ran unit and still tested poorly. Placed hand in lint trap and did not feel any suction. Removed back of unit and confirmed blower in working order. Tested all fuses and thermostats and tested good. Ran unit and confirmed element cycles on and off. Measured 238VAC to block. Confirmed element has no continuity to ground. Ran unit with drum out momentarily and slightly better but not sufficient air flow coming out of vent. Ordering new motor. Motor not spinning at proper speeds causing blower not to push air. Drum seal also falling off drum. Ordering new drum seal. Called techline and advised this is a use and care issue. Engineer advised to order alternate vent test kit to confirm.; ordrng 1 WP694089 (Blower) and 1 279827 (Motor) and 1 W10612022 (Seal rear drum), dspstn on spec-tagged
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Q1 no Q2 no Q3 no Installed check valves. Confirmed no leaks. Unit is still dripping when door is opened, ice is dispensing, and after water is dispenser.Called tech line- SR7728567243Performed a test of water line by removing check valve and dispensing water at bottom of line. There was no drip. Advised issue is with water line within door. Water line in that area is not serviceable. Advised to order new door. Door will ship direct to customer. Customer will contact Appliancetec to schedule installation.; ordrng 1 LW11037733 (Door assembly)"
REFRIGERATOR KITCHENAID KRFC302ESS02 Ice maker not getting power . Found the plug to the ice maker was not seating into it . Plugged ice maker in . Ice maker started to cycle. Customer wanted refrigerator to be leveled try to but floor was uneven . Customer will have to shim. Unit tested good .
DISHWASHER WHIRLPOOL WDT730PAHW0 Replaced dispenser for broken door. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
WASHER MAYTAG MVWB765FW4 Q1 no Q2 no Q3 no Replaced gearcase and ACU. Calibrated unit. Ran auto diagnostics and completed successfully. Started wash cycle and unit filled and proceeded into wash. Ran drain and spin and unit advanced through drain and spin.Unit tested good.Verbal signature acknowledged.
DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of poor dryer performance and low heating. Vent tested unit and unit tested poorly. Unplugged vent and vent tested unit and unit tested good. Measured 240VAC at power block.Ran unit without vent and heat cycle on and off appropriately. Explained that when not venting well the thermostats will hold in the off position causing low heat. Advised to have entire vent serviced from end to end.
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced upper rack adjusters for broken wheels and falling rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
REFRIGERATOR KITCHENAID KBFN506EBS01 Replaced arm extension and reversed it for ice not shutting off.