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for Fairport, NY
Richard - Fairport, NY
showed up on time, did what was appropriate under warranty
Whirlpool Washer service
Robil - Fairport, NY
Excellent service. Verified appointment on line and called 15 minutes before arriving. Technician was very thorough checking out the problem and explaining it.
Richard - Fairport, NY
Appliance was only 35 days old therefore it was under warranty.
Thomas - Fairport, NY
Bruce - Fairport, NY
David did a fine job repairing our microwave. He was very nice and respectful.
Geoff - Fairport, NY
Polite and Efficient
Kevin - Fairport, NY
David did an excellent job diagnosing the issue and correcting the problem at an affordable cost.
Larry - Fairport, NY
Dianna - Fairport, NY
William - Fairport, NY
We couldn’t have asked for better service! Thank you!
Doug - Fairport, NY
Dottie - Fairport, NY
Evan arrived on time and made sure not to track in any dirt. He diagnosed the problem with our oven correctly and even fixed the humming sound. I told him not to worry about it but he wanted me to be completely satisfied. We will call Appliance Tec in the future and hopefully we will get Evan again. You are lucky to have him for an employee.
Robert - Fairport, NY
Wendy - Fairport, NY
Dave is exceptional - proactive and highly knowledgeable. I would recommend him to anyone who needs an appliance repaired.
knew what problem was and fixed it.
Louis - Fairport, NY
cannot answer pricing question because Whirlpool covered the fix.
Bob - Fairport, NY
Neat, clean, on time, accurate diagnosis and quality repair service. Technicians were courteous and knowledgeable. Would recommend without reservation.
Good visit-awaiting report
Deborah - Fairport, NY
Hi We appreciated his candid assessment of our washer including what the manufacturer should be held accountable for. We are awaiting his report so that we can contact the manufacturer about the equipment failure. Thank you
Gary - Fairport, NY
Sue - Fairport, NY
Kathleen - Fairport, NY
WASHER WHIRLPOOL WTW4816FW0 Found a battery underneath the washer that was hitting the pulley and pulley cover . Removed battery and cleaned underneath unit . Calibrated washer . Ran in auto diagnostics. Tested good .
WASHER MAYTAG MVWC360AW0 Replacing actuator due to unit displaying basket speed fault error code. Replaced actuator ran test cycle. Unit tested good
REFRIGERATOR WHIRLPOOL LFHT1831QF1 Found residual ice in the air tower in the freezer that was causing water leak. Removed ice.
RANGE MAYTAG MER6600FZ2 Customer stated that cook top had begun to crack around front left burner. Upon inspection discovered hairline crack starting from left corner of cooktop and spreading to left front burner. Replaced cooktop due to this. Unit tested good
WASHER WHIRLPOOL WTW5000DW2 Customer concerned about unit shaking; a one time occurrence when machine was loaded with a blanket and a towel. Also concerned about a squeaking noise during spin and machine stopped mid cycle. Belt was touching the plastic pills cover. Adjusted the plastic cover then confirmed with customer that the shaking was from an unbalanced load event. Unit testing good.
REFRIGERATOR WHIRLPOOL LFHT1831QF1 Rerouted defrost drain for leaking in fresh food section. The refrigerator tested good
DRYER MAYTAG MEDC465HW0 Customer stated door was extremely hard to shut stating that unit was moving while trying to shut door. Upon inspection discovered that door strike was sticking on catch for door. Replaced catch tested for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
DISHWASHER KENMORE 665.13043K110 Called 2/10 Auth code 5932-4027-2111. . Wash pump not turning on. Replaced wash pump with WPW10482482 . Unit tested good .
RANGE WHIRLPOOL GW399LXUS06 Customer found wheel to drawer . Installed screw and roller . Drawer tested good . Installed new ignitor. Tested unit . Tested good .
REFRIGERATOR KITCHENAID KDDO24RVX00 Called techline SR 7725225123 . they were looking for installation instructions for unit but the only ones we find are service matters W10405349 . That is a different looking kit then the one that was ordered room service pointer W10407535 . . Techline said to remove the middle support and install the bigger one and the third support to take off completely and let the rest hang. Waiting on any further information .; saved tckt
RANGE KITCHENAID KSGG700ESS1 Replaced panel on unit due to damage . Tested unit . Tested good .
DISHWASHER KITCHENAID KDFE104DSS4 Wash pump humming . Not turning on . Needs new sump WPW10605057 . Customer called kitchen aid . Auth code KL3D200APL1 . Replaced sump . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
WASHER MAYTAG MVWC360AW0 Found the washer starts to spin but immediately stops. The washer agitates good. The lock does not disengage. Found basket speed sensor fault. Ordering actuator. ; ordrng 1 WPW10006355 (actuator)
REFRIGERATOR WHIRLPOOL LFHT1831QF1 Ordering reroute drain kit for leaking in fresh food section. ; ordrng 1 5303918261 (drain tube kit)
REFRIGERATOR WHIRLPOOL WRTXEWFYB03 Freezer is warm but somewhat cool. Fan is running. The refrigerator need a sealed system work. Recommend evaporator. The customer is going to replace due to cost of repair
RANGE WHIRLPOOL GW399LXUS06 "Ignitor is weak and no longer igniting as it should . Ordering new ignitor 74007498. Low drawer roller is broken order parts . Roller WPW10272883, shaft WP74005231 and nut WP488130; ordrng 1 74007498 (igniter,oven) and 1 WP488130 (nut) and 1 WP74005231 (shaft- sto) and 1 WPW10272883 (roller)"
WASHER MAYTAG MHW7100DW0 Customer stated unit was stuck in wash cycle. Upon arrival unit was in drain lockout. Manually opened door. Checked for error codes. Discovered unit flashing f3e1 error code. (Water level system error) inspected pressure hose. Discovered hose was not fully seated on switch. Reseated hose. Ran diagnostic cycle. Unit tested good
MICROWAVE WHIRLPOOL GMC275PDB6 Replaced magnetron and diode due to not heating . Tested unit after repair . Unit tested good .
DISHWASHER KITCHENAID KDTE334GBS0 Replacing control and user interface due to unit failing to power up even though unit was receiving 120v. Replaced control replaced UI Ran diagnostic cycle. Unit tested good
REFRIGERATOR KITCHENAID KFCO22EVBL4 The freezer door was not closing on top. Replaced the slides. Same result. Cleaned up the plastic rails. Same result. The slides were very greasy. So i charged cost for slides. Shimmed bottom screws on door and heated and reformed gasket. The door is now closing.
REFRIGERATOR GE GTS16DTHJRWW Quoted 252.76 for evaporator fan due to fan being stuck. Customer is going to replace.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Adjusted feet which leveled the doors properly. Turned on humidity control to address condensation.
REFRIGERATOR KITCHENAID KDDO24RVX00 New harness is a kit and the wire is longer the. The original. Called techline SR 7725225123 . They did not have the instructions to install . The installation instructions were not provided with the new part as they should . Ordering another a new part W10488357. Should come with instructions . ; ordrng 1 W10488357 (harns-wire)
REFRIGERATOR GE PSHF9PGZBCBB Compressor was not starting. Replaced inverter with spare from truck.
REFRIGERATOR KITCHENAID KBFN506EBS01 Found the bail arm extension fell off causing ice maker to not stop producing. Attached extension and the ice maker tested good.
RANGE WHIRLPOOL KSGG700ESS0 Replaced left leg for broken leg. The oven tests good.
WASHER MAYTAG MVWC416FW0 "Customer concerned about unit not turning on and making a strange noise. Unit was not turning on upon arrival. After unplugging then plugging the unit back in, the machine turned on. F1E1 error code stored. Successfully completed an auto test with no issues. Could not identify anything out of the ordinary. Customer monitor."
MICROWAVE WHIRLPOOL GMC275PDB6 Microwave not heating . The unit is a built in . Ordering diode and transformer and magnetron . Not charging for parts until unit is pulled out and verified that those parts are needed . ; ordrng 1 WP4375286 (transformr) and 1 WPW10687786 (diode)
REFRIGERATOR KITCHENAID KSC23C8EYB02 Capillary tube in fresh food section was loud when cooling. Fashioned a larger muffler to dampen sound. Unit is much more quiet.
DISHWASHER KITCHENAID KDTE334GBS0 Unit not on when arrived . Checked power has 120 volts coming in . Called techline SR 7725174120 . Checked door switch power has 12 Dc coming to it . User interface is not turning on . Unplugged UI . Drain pump did not turn on. Techline said to order control and UI . Ordering parts .; ordrng 1 W11120155 (control-elect)
WASHER WHIRLPOOL WTW8800YC0 Washer needs bearing is very loud . Quoted customer for job . Customer is going to look into buy s new unit due to its age .
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer complaint is the compressor has a high pitch noise . Called techline SR 7725177628 to document call . Compressor sounds like a normal running compressor is actually quite quiet . Unit is working as expected.
RANGE WHIRLPOOL KSGG700ESS0 Replace console and drawer panel for cosmetic damage in thirty days. Ordering foot. ; ordrng 1 WP74002557 (foot-level)
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced self closing door hing. The hinge mount came in wrong color. The door is not clicking on hinge. The clicking is internal in the door. Ordering door and bottom hinge ; ordrng 1 W10691674 (hinge-door) and 1 W10849516 (dor-fip)