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for East Rochester, NY
Bonnie - East Rochester, NY
Great polite service-fixed the problem right away.
Anne - East Rochester, NY
Evan was on time, professional in his appearance and knowledge. He arrived wearing a mask and did so throughout his work time. He was a pleasure to do business with.
Roseanne - East Rochester, NY
Dan - East Rochester, NY
called to get Ice maker working. Service tech showed up with no ice maker looked at the freezer and said one had to be ordered. A week later he returned with a new ice maker, Sevice fee plus ice maker plus installation fee plus shipping and taxes cost about $300. After 2 days only one round of ice was made. At this point it was a total waste of money and time. Hopefully it can be resolved.
Molly - East Rochester, NY
Evan was awesome! Patient, competent, and kind.
Jane - East Rochester, NY
Tech was very knowledgeable about the service and very professional.
Prompt service. Good repairman.
Ronald - East Rochester, NY
Sharon - East Rochester, NY
Kathleen - East Rochester, NY
Great service! Very helpful!
Great service - went the extra mile
Stephen - East Rochester, NY
Dave took care of our issue and even checked everything over and adjusted our fridge doors. Very personable too.
Great service and great service technician
Steven - East Rochester, NY
Evan was very courteous; listened to my concerns; expressed ideas as to resolution; gave me feedback on his analysis; and was helpful in .explaining the dryers full functions.
gave a lot of helpful tips
Judy - East Rochester, NY
Kitchen Aid dishwasher
Barbara - East Rochester, NY
Polite and knowledgeable
Friendly, knowledgeable, and professional
Patricia - East Rochester, NY
DISHWASHER KITCHENAID KDTM404KPS0 Q1 n. Q2 n. Q3 n. Unit leaking and drain runs non stop. Replaced water line bushing and tested. Unit not leaking. Dishwasher functions properly.
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Customer states the temps are ranging in unit. +18 degrees overnight in freezer and ranging temps in fresh food section up to 45 degrees. Adjusted damper in freezer to max. Lowered co tool setting from max to one spot under recommended. Restricted warm air returns. Ordering control and thermistor. For better regulation of temps. ; ordrng 1 W11353813 (CONTROL BOX) and 1 W11438736 (THERMISTOR)
REFRIGERATOR KITCHENAID KRFF707ESS01 Q1 n. Q2 n. Q3 n. Freezer led not turning on. Frost forming on icemaker adapter. Need adapter kit and led. ; rqstng P&A on 1 W10648043 (adapter) and 1 W10695459 (module)
OVEN KITCHENAID KFGD500ESS00 Customer stating that broiler will not light. Upon inspection discovered that ignitor is causing issue. Replaced ignitor. Tested broiler. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
DISHWASHER WHIRLPOOL KDTE334GPS0 Customer stated that unit was not cleaning. Checked for error codes. No codes present. Ran diagnostic cycle and immediately heard noise inside tub. Discovered that spray arm was making contact with filter housing. Removed filter housing and inspected. Reinstalled housing and tested unit. Unit now washing as it should. Unit tested good
REFRIGERATOR FRIGIDAIRE FGHC2355PF0 Found frost build up on top of ceiling on freezer section only frost there . Freezer door not closing really tight . Door gasket is good no tears but is hanging up on the cabinet. Heated gasket and added vasoline to the gasket to help it slide . Tested unit in diagnostics. Everything tested good . Removed ice build up .customer will monitor.
MICROWAVE WHIRLPOOL WML75011HZ7 Replaced control tested unit fan turning on during cooking . Tried hood fan was not turning on . Found loose connection at the hood fan board l fixed connection and tested unit . Tested good .
MICROWAVE WHIRLPOOL WML75011HZ7 No show . Left door tag .; saved tckt
WASHER WHIRLPOOL WTW5000DW3 Replacing control due to units old control sending power to drain pump when not needed. Pump would continually run even when beginning cycle. Replaced control ran test cycle. Unit tested good
REFRIGERATOR MAYTAG MFI2570FEZ06 Q1 n. Q2 n. Q3 n. Unit froze entire left side of fridge. Customer has temp set to 40 and temp is 32. Verified damper is functioning. Need UI. Left part with customer. ; ordrng 1 W11269232 (panel-ui)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Unit is not cooling . Needs evap . Refrigerant leaked out . Needs new compressor for burning itself out .customer is going to call whirlpool. To see if they can get coverage. If so order parts W11125124 compressor . Evap W10858281. UV drier Wpw10143759 . Process tube w10913906
WASHER MAYTAG MVWC465HW2 Found long fill error code. Removed water supply and and reinstalled. The waster is coming in good now. Tested and it passed all tests. The washer tests good.
DISHWASHER GE GDF620HSJ5SS Replaced ui for unresponsive ui. The dishwasher tests good
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Replaced icemaker for no water coming to ice maker. The ice maker tested good.
DISHWASHER GE GDF620HSJ5SS Ordering ui for no response at ui. ; ordrng 1 WD21X23462 (kit svc ui top logic)
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Ordering ice maker for not calling for water. ; ordrng 1 W10884390 (Ice maker)
RANGE KITCHENAID KSGG700ESS1 Customer stated that left front burner flame will go out periodically when burner is set to simmer. Adjusted flame height at valve to customers satisfaction. Tested burner. Unit tested good
OVEN FRIGIDAIRE FFGF3047LSF Replaced ignitor . Tested unit . Tested good .
WASHER MAYTAG MHW5630HW0 Unit making noise while spinning. Pulled unit out of closet and Found back panel was loose on dryer causing the noise while the washer was in Spin . Tested unit . Tested good .
VAN FORD TRANSIT CONNECT Dropped truck off.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found a shim on hinge causing the door to not close properly. Removed shim and door is now closing.
DRYER MAYTAG MEDB765FW0 Dryer not spinning or needs assistance to start spinning with larger loads. Motor is too weak. Replaced motor to correct. While reassembling checked belt and it was worn causing drum slip. Replaced belt. Tested unit. Unit tested good.; used 1 4392067 (REPAIR KIT) from stock
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced freezer led bulb . Lights are now working as expected .
WASHER WHIRLPOOL WTW8500DR0 F0E3 overload error code F7E5 shifter failure .found the rotor and slider is are worn out not allowing unit to spin . Rotor part W10754161 and slider W10734521 ; ordrng 1 W10734521 (Slider) and 1 W10754161 (Rotor)
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Called techline SR 7726846622 led lights not working . Found that the freezer led is bad and is causing all the lights to not light up . Will order led WPW10515057 . Bring fresh food led as well WPW10515058 in case .; (created new UIS, deleted prior attachment to UisID 58572), ordrng 1 WPW10515057 (Freezer Led)"
RANGE JENN AIR JDS9860BDB Replacing orifice holder due to unit failing to light from burner being cracked. Replaced holder and tested burner. Unit tested good
RANGE JENN AIR JDS9860BDB Customer stating that unit is not lighting. Upon inspection discovered that ignitor was cracked. Unit will need new orifice assembly. Ordering orifice assembly ; ordrng 1 WP7101P639-60 (SCREW) and 1 WPW10407678 (ORIFICE W/ IGNITOR )
WASHER WHIRLPOOL WFW8400TW02 Unit door is locked . Unlocked door . Unit will not go into a spin . Unit will lock and not do anything . Unit may need MCU WPW10163007. Quoted customer for work . Customer will decide if they want to move forward with repair.
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Called techline SR 7726460661 . Unit uses copper pipe pressure regulator will not work . Customer will have a plumber install pex pipe and regulator left part with customer.
DRYER GE GTD42GAFJ2WW Blower is full of lint . Removed lint from blower . Found the lint trap is torn . Customer needs new trap ordering part and sending to customer WE03X23881; ordrng 1 WE03X23881 (dryer lint filter)
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Water pressure is to high . Unit needs part W10786952 pressure regulator . Service pointer W11394954A . Ordering part .; ordrng 1 W10786952 (valve)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left hand door for not hitting door switch . The liner was not molded right . Door switch is now engaging as expected .
REFRIGERATOR WHIRLPOOL WRF560SMYM00 The evaporator was frozen again with thick clear ice. Defrosting is being terminated too early allowing frost to re freeze. Removed ice and replaced the defrost thermistor; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced main control board due to unit not defrosting . Tested unit tested good .