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for East Rochester, NY
Dan - East Rochester, NY
called to get Ice maker working. Service tech showed up with no ice maker looked at the freezer and said one had to be ordered. A week later he returned with a new ice maker, Sevice fee plus ice maker plus installation fee plus shipping and taxes cost about $300. After 2 days only one round of ice was made. At this point it was a total waste of money and time. Hopefully it can be resolved.
Molly - East Rochester, NY
Evan was awesome! Patient, competent, and kind.
Jane - East Rochester, NY
Tech was very knowledgeable about the service and very professional.
Prompt service. Good repairman.
Ronald - East Rochester, NY
Sharon - East Rochester, NY
Kathleen - East Rochester, NY
Great service! Very helpful!
Great service - went the extra mile
Stephen - East Rochester, NY
Dave took care of our issue and even checked everything over and adjusted our fridge doors. Very personable too.
Great service and great service technician
Steven - East Rochester, NY
Evan was very courteous; listened to my concerns; expressed ideas as to resolution; gave me feedback on his analysis; and was helpful in .explaining the dryers full functions.
gave a lot of helpful tips
Judy - East Rochester, NY
Kitchen Aid dishwasher
Barbara - East Rochester, NY
Polite and knowledgeable
Friendly, knowledgeable, and professional
Patricia - East Rochester, NY
WASHER WHIRLPOOL WTW5000DW3 Replacing control due to units old control sending power to drain pump when not needed. Pump would continually run even when beginning cycle. Replaced control ran test cycle. Unit tested good
REFRIGERATOR MAYTAG MFI2570FEZ06 Q1 n. Q2 n. Q3 n. Unit froze entire left side of fridge. Customer has temp set to 40 and temp is 32. Verified damper is functioning. Need UI. Left part with customer. ; ordrng 1 W11269232 (panel-ui)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Unit is not cooling . Needs evap . Refrigerant leaked out . Needs new compressor for burning itself out .customer is going to call whirlpool. To see if they can get coverage. If so order parts W11125124 compressor . Evap W10858281. UV drier Wpw10143759 . Process tube w10913906
WASHER MAYTAG MVWC465HW2 Found long fill error code. Removed water supply and and reinstalled. The waster is coming in good now. Tested and it passed all tests. The washer tests good.
DISHWASHER GE GDF620HSJ5SS Replaced ui for unresponsive ui. The dishwasher tests good
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Replaced icemaker for no water coming to ice maker. The ice maker tested good.
DISHWASHER GE GDF620HSJ5SS Ordering ui for no response at ui. ; ordrng 1 WD21X23462 (kit svc ui top logic)
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Ordering ice maker for not calling for water. ; ordrng 1 W10884390 (Ice maker)
RANGE KITCHENAID KSGG700ESS1 Customer stated that left front burner flame will go out periodically when burner is set to simmer. Adjusted flame height at valve to customers satisfaction. Tested burner. Unit tested good
OVEN FRIGIDAIRE FFGF3047LSF Replaced ignitor . Tested unit . Tested good .
WASHER MAYTAG MHW5630HW0 Unit making noise while spinning. Pulled unit out of closet and Found back panel was loose on dryer causing the noise while the washer was in Spin . Tested unit . Tested good .
VAN FORD TRANSIT CONNECT Dropped truck off.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found a shim on hinge causing the door to not close properly. Removed shim and door is now closing.
DRYER MAYTAG MEDB765FW0 Dryer not spinning or needs assistance to start spinning with larger loads. Motor is too weak. Replaced motor to correct. While reassembling checked belt and it was worn causing drum slip. Replaced belt. Tested unit. Unit tested good.; used 1 4392067 (REPAIR KIT) from stock
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced freezer led bulb . Lights are now working as expected .
WASHER WHIRLPOOL WTW8500DR0 F0E3 overload error code F7E5 shifter failure .found the rotor and slider is are worn out not allowing unit to spin . Rotor part W10754161 and slider W10734521 ; ordrng 1 W10734521 (Slider) and 1 W10754161 (Rotor)
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Called techline SR 7726846622 led lights not working . Found that the freezer led is bad and is causing all the lights to not light up . Will order led WPW10515057 . Bring fresh food led as well WPW10515058 in case .; (created new UIS, deleted prior attachment to UisID 58572), ordrng 1 WPW10515057 (Freezer Led)"
RANGE JENN AIR JDS9860BDB Replacing orifice holder due to unit failing to light from burner being cracked. Replaced holder and tested burner. Unit tested good
RANGE JENN AIR JDS9860BDB Customer stating that unit is not lighting. Upon inspection discovered that ignitor was cracked. Unit will need new orifice assembly. Ordering orifice assembly ; ordrng 1 WP7101P639-60 (SCREW) and 1 WPW10407678 (ORIFICE W/ IGNITOR )
WASHER WHIRLPOOL WFW8400TW02 Unit door is locked . Unlocked door . Unit will not go into a spin . Unit will lock and not do anything . Unit may need MCU WPW10163007. Quoted customer for work . Customer will decide if they want to move forward with repair.
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Called techline SR 7726460661 . Unit uses copper pipe pressure regulator will not work . Customer will have a plumber install pex pipe and regulator left part with customer.
DRYER GE GTD42GAFJ2WW Blower is full of lint . Removed lint from blower . Found the lint trap is torn . Customer needs new trap ordering part and sending to customer WE03X23881; ordrng 1 WE03X23881 (dryer lint filter)
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Water pressure is to high . Unit needs part W10786952 pressure regulator . Service pointer W11394954A . Ordering part .; ordrng 1 W10786952 (valve)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left hand door for not hitting door switch . The liner was not molded right . Door switch is now engaging as expected .
REFRIGERATOR WHIRLPOOL WRF560SMYM00 The evaporator was frozen again with thick clear ice. Defrosting is being terminated too early allowing frost to re freeze. Removed ice and replaced the defrost thermistor; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced main control board due to unit not defrosting . Tested unit tested good .
RANGE WHIRLPOOL KSDG950ESS1 Customer stated that they received unit with rusted front door panel and lower lower kick panel. Upon inspection discovered both were had small rust spots on front or each panel. Replaced door panel & kick panel. Unit tested good
RANGE WHIRLPOOL WFG320M0BW2 Customer stated that they were unable to set clock on stove and light in oven would not turn on. Upon inspection discovered that control would not accept commands could not set clock or start bake cycle. Control is failing. Replaced control. Ran test bake cycle. Set clock for customer. Unit tested good
REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Freezer frosting up still . Called techline SR 7725728072 . Had called techline in previous called . SR number above is the same number . . Previous call I was told to change the UI because that was what controls the defrost in this unit . Called techline today . They said to replace the control in the back as that is the one that controls the defrost . confirmed that the info from previous call was wrong . Tested thermistors at control. Tested good and were within resistance range . Ordering control board W11034366; ordrng 1 W11034366 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10420741 SWITCH-PTS"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left hand door . Liner not molded right and is not contacting the door switch and pushing it in all the way . Ordering new door W11104477 .checked door leveling and door hinge they are in the correct location .; ordrng 1 W11104477 (dor-fip)
OVEN KITCHENAID KEBC177KSS0 Pre heated oven to 350 checked temperatures. Temperatures were good . The temp gauge inside unit was off. The oven did say that it preheated fast . Suggested replacing sensor. Customer wanted to wait and see . If problem persists order WPW10131825
REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced control /UI due to not defrosting . Tested unit in diagnostics. No errors and thermistors passed . Tested heater . Heater is working . Unit tested good .
COOKTOP JENN AIR CVGX2423W Downdraft fan motor will not run. Voltage through switch. Motor is NLA refunding customer
DISHWASHER KENMORE 6651693292K111 Replaced the latch due to the unit running with door open unit tested good; dspstn on spec-tagged invntry: 1 W10619006 LATCH