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for East Rochester, NY
Great service and great service technician
Steven - East Rochester, NY
Evan was very courteous; listened to my concerns; expressed ideas as to resolution; gave me feedback on his analysis; and was helpful in .explaining the dryers full functions.
gave a lot of helpful tips
Judy - East Rochester, NY
Kitchen Aid dishwasher
Barbara - East Rochester, NY
Polite and knowledgeable
Friendly, knowledgeable, and professional
Patricia - East Rochester, NY
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Water dispenser not dispensing water . Could hear water valve . Turn on . Found that the installers never installed water filter . . Installed filter . Tested unit . Tested good .
DRYER FRIGIDAIRE FAQE7111LW0 Found new motor has dead spot. Will start with a push. Ordering another motor. ; ordrng 1 134693302 (MOTOR)
DRYER FRIGIDAIRE FAQE7111LW0 Found motor screeching when first starting. Ordering motor and blower. Paid in full; ordrng 1 131775600 (blwr housing w/wheel) and 1 134693302 (MOTOR)
WASHER MAYTAG MHW5630HW0 Replaced user interface that we got off unit at Orvilles. Unit testing good.
RANGE MAYTAG MGR6600FZ Replaced igniter due to intermittent operation. Unit testing good. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
WASHER MAYTAG MHW5630HW0 Found ui not responding to touch causing unit to not start. Ordering ui; ordrng 1 W11316623 (USER INTERFACE)
DRYER AMANA NED4655EW1 Customer stated unit was not drying correctly. Stated that while running drying cycle has unit set for 30 mins and items are coming out wet still at end of cycle. Checked voltage on unit. Unit is receiving 240v. Ran unit on timed dry high heat. Unit is functioning as it should Spoke with customer about proper way to set timer. Customer is not running unit for long enough during cycle this is why items are coming out wet. Explained to customer proper way to set dial based on items being dried. Unit tested good
WASHER MAYTAG MVWC416FW0 Unit was not completing cycles due to poor hot water supply. Restored water supply and tested. Unit tested
WASHER WHIRLPOOL WTW6200VW0 "Start button would not work. Replaced console, unit testing good."
DISHWASHER WHIRLPOOL WDF540PADM3 Dishwasher making humming noise during washer cycle . Looked underneath the dishwasher found the hoses were laying on the motor causing vibration to the sub floor . Moved hoses tested dishwasher.tested good .
WASHER AMANA NTW4516FW2 Washer not turning on . Found the led light on the control board was off . Replaced control board . Calibrated unit and ran in auto diagnostics. Tested washer tested good .
DISHWASHER KITCHENAID KDFE104DSS5 Dishwasher pump it turning on . Replaced pump tested in auto diagnostics. Dishwasher tested good .; dspstn on spec-tagged invntry: 1 W11085683 PUMP&MOTOR
DRYER MAYTAG MDG2500BWW Found igniter getting power but not heating up. Ordering igniter. ; ordrng 1 4391996 (ignitor flat wp)
DISHWASHER KITCHENAID KDFE104DSS5 Dishwasher sump motor not turning on . Found error code F4 E3 ran in auto diagnostics. Same result. Ordering PUMP&MOTOR W11085683; ordrng 1 W11085683 (pump&motor)
DISHWASHER KITCHENAID KDTM354DSS0 Found the control is burned where the power comes into the control and the plastic tabs on back broke off causing the control or hang inside door. The dishwasher need a control and harness. ; ordrng 1 W10566915 (harns-wire) and 1 W10854216 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFF707ESS01 Sr#7724154311 Found freezer is 38 degrees and fresh food evaporator is frosting again. It had frost only on top of evaporator. I was frosting in test 4/5. called tech line and the want dye dryer. Ordering FF evap and dye dryer. ; ordrng 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
WASHER WHIRLPOOL WTW4616FW Replacing control board due to unit not accepting certain commands unit is not consistently running drain pump Replaced control board Ran test cycle Unit tested good
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Mullen on left hand door had fallen off on the top mount . Reattached. Tested refrigerator. Tested good .
WASHER WHIRLPOOL WFW87HEDW1 Washer turning off right when you push the power button . Ran in auto . Passed auto diagnostic. called tech line SR 7723968695 he suggested unplugging the unit for two minutes . Also unplug user interface and reconnect. Tested washer tested good .
MICROWAVE WHIRLPOOL WMH32519HZ3 "Microwave hasn't worked since being installed. After looking at it called into Tech line SR 7723938160. Found the one mounting bracket was completely ruined and wasn't hold the nut . The other mounting bracket had been pushed into the board that hold s the fuse and has fried multiple parts. Including wire harness , possible control board and fuse . Customer will contact installer and look into possibility a new microwave. ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
STACKED LAUNDRY GE WSSH300G1WW Door latch humming . Door wasn't closed all the way while it was trying lock causing the humming . Opened door tested washer in spin and regular cycle . Tested good .