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for Churchville, NY
Tom - Churchville, NY
The technician was courteous and thorough. He explained the issue with my appliance clearly as well my options to address it. The person on the phone setting up the appointment was good although a little hurried. I would preferred to know the minimum cost of the service call with tax included.
Eric - Churchville, NY
The tech quickly determined the problem with our ice maker, as well as the solution. A new ice maker had to be ordered and he gave an estimate of how long it was likely to take. He apologized for the need to delay the repair and we made an appointment for the following week. It arrived in time for that appointment; James installed it and the repair was successful. I used the tracking service and found it very helpful. James also took the extra step of texting me when he was responding to my house, which was certainly appreciated. Overall, our experience both with your company and James personally was excellent. We will definitely use your company again for any future appliance repairs.
Bruce - Churchville, NY
Raymond - Churchville, NY
Robert - Churchville, NY
Friendly and. Capable,,
Repair of fridge
Nadine - Churchville, NY
Great experience! Friendly repair people, repair completed as needed.
David - Churchville, NY
Shaiman gave us prompt, courteous service. He was knowledgeable, professional, and personable. We are very satisfied!
Trisha - Churchville, NY
Great Service. Loved the planning and Notifications
Edwin - Churchville, NY
Best appliance repair/service call experience I've had, and at one time, I was a serviceman! The scheduling, planning and arrival notification elements were excellent. Professional and prompt performance of the needed repairs.
George and Eunice
George - Churchville, NY
Good thorough job
Very good service,
Kathleen - Churchville, NY
Lovely fellow but BAD news
John - Churchville, NY
Dave was sweet and nice and knowledgeable. He diagnosed our problem. Too$$$ to fix, but steered us to Labor Day appliance sales.
Ron - Churchville, NY
multiple visits - did not change the interface as promised had a previous code of stuck buttons that was not addressed
Response from Appliance Tec:
We know it's inconvenient to wait for service at your home so we apologize for the multiple visits. Apparently there was a misunderstanding or miscommunication on our end. We try to make our service as convenient as possible and int his case we clearly missed the mark. Our next visit is scheduled and we are confident it will be resolved then. Thanks for your understanding!
Michael - Churchville, NY
Alison - Churchville, NY
Very helpful service, thank you!
Geraldine - Churchville, NY
continued to investigate problem and all is well
Geraldine - Churchville, NY
Loved the tracking technician feature. I knew when to expect him and appreciated it.
Nancy - Churchville, NY
Excellent service. Gary was on time, very professional. Service with a smile.
Great timely service
Matthew - Churchville, NY
REFRIGERATOR WHIRLPOOL WRF560SMHB00 Replaced the water valve due to no ice. Jumped thermostat on the ice maker module to test cycle and fill. Full ice mold after harvest cycle.
WASHER MAYTAG MHW5630HW0 Acu has failed completely. Ordering g ACU and HMI under ATCP10567 code for parts coverage. ; ordrng 1 W11316623 (Hmi) and 1 W11322901 (Acu)
RANGE WHIRLPOOL WEG730H0DS0 Replaced ignitor for not holding temperatures and not always lighting.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced diffuser for not shutting off and causing freezing in fresh food section. ; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
WASHER MAYTAG MVWX655DW1 "Q1 no q2 no q3 noUnit does not drain/spin or agitate. Fills with water but the clothes are not moved. Following stored errors:F0E5 off balance loadF5E1 lid lock errorRan autodiagnostics cycle and unit locks but nothing happens. LEDs adjust as if unit is testing but unit does not perform functions. Power cycled unit. Retested. Lid locks. Unit cannot spin. Agitator spins but basket does not engage. Removed wash plate and found drive hub has been worn through. Inspected drive shaft and shaft is corroded. Without proper tines on drive shaft gear case will destroy plastic hub. Ordering new gearcase and drive hub.; ordrng 1 W11454734 (Gear case) and 1 W10528947 (Drive hub) and 6 WP8533953 (Screws)s, dspstn on spec-tagged invntry: 1 W11116592 CONTROL"
DISHWASHER WHIRLPOOL WDF330PAHW4 Q1 no q2 no q3 noComplaint of unit leaking. Observed unit is pitched forward and water is leaking out front door. Unable to level unit properly under existing counter top. Customer stated unit leaked prior to install. Uninstalled unit and when unit leveled properly does not leak.
DRYER MAYTAG MED6230HW1 Found unit making a ticking noise. Disassembled and found feet pushed up into the cabinet. Re fastened feet. Noise is coming from the motor assembly. Unable to adjust. Ordering motor and blower ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower)
DISHWASHER WHIRLPOOL DU1300XTVB2 Customer stated that unit is continually flashing clean light and start button is not working. Referring to tech sheet. This is a water heating error. Checked continuity of heater. Heater tested closed. Checked heater resistance. Heater tested within range. ran tested cycle with multi meter leads plugged into heater connector. Discovered control is causing issue due to control not send power to heater to heat water during cycle. Quoted customer for repair. Customer does not want to proceed at this time. Collecting service call fee
WASHER WHIRLPOOL WFW5620HW0 Replacing control due to UI failing to respond to commands. Replaced control. Tested unit. Unit tests good
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Q1 n. Q2 n. Q3 n. Replaced icemaker and cycled in diagnostics. Customer is to monitor for 24 hours one year warranty on repair ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
WASHER WHIRLPOOL WFW5620HW0 Unit not responding put into diagnostics and unit woke up . Unit needs new control W11322903 ordering . Follow pointer W11481344; ordrng 1 W11322903 (cntrl-elec)
COOKTOP KITCHENAID KFGS306VSS02 The cooktop was working as a expected on arrival. Tested each burner/ignitor and they all worked as expected. Quoted customer for spark module if problem persists. ; rqstng P&A on 1 WP8286828 (module-spk)
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced main control for vent Light not turning off.
WASHER WHIRLPOOL WTW5000DW1 Found agitator is broken free inside gearcase and moves freely even on spin. The cost of repair will outweigh new machine.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found float switch wires and water valve wires are broken. The valve wireS are broken right at the connection. Ordering harness. ; ordrng 1 W10899401 (harns-wire)
REFRIGERATOR GE GSH25JSXBSS "Q1 n. Q2 n. Q3 n. Complaint of 10 degrees in freezer, 60 degrees in fresh food section. No ice production. Freezer evap fan not powering on. 10v to fan. Need fan. Icemaker motor rotates but doesn't rotate auger. Need icemaker. Condenser coil needs cleaned. 106.40 plus tax ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR60X10185 (FAN)"
WASHER MAYTAG MVWB766FW1 Unit makes grinding noise when motor is engaged. Replaced gearcase and calibrated. Ran spin cycle and washer functioned properly
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
DISHWASHER WHIRLPOOL KUDS02FRSS1 Replaced pump and hose for leak in hoss and not draining.
DRYER GE DCVH680EJ1WW Replacing slides & rear drum bearing due to unit squealing while in use. Replaced all parts and greased bearing. Ran unit for customer. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH
WASHER MAYTAG MVWB835DC3 "Washer will not change setting with dial and will not lock. When testing lock the ui just blanks out like the option was not an option for this machine. Tested ui in diagnostics and all the lights turned on and off. Unplugged one connector at a time on control and tested dial. No change. The unit needs main control, user interface and a lid lock. Quoted customer. ; rqstng P&A on 1 W10861642 (latch) and 1 W11120178 (console) and 1 W11170706 (CONTROL )"
DISHWASHER WHIRLPOOL KUDS02FRSS1 "Pump is not draining towards end of cycle. Tested pump and it did drain when cancel was used. Found the drain line is leaking. Ordering hose. Left pump at customers home and installing on return visit. ; ordrng 1 8269144A (drain hose), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit was throwing and I 20 error code. Removed and reinstalled pressure sensor that was installed previously pressure sensor did not have any buildup inside. Uninstall the unit to check for kinked hoses. Found unused shims underneath the unit pinching drain hose and waterline. Remove shims and reinstalled unit flat on the floor. Ran unit for 15 minutes with no issues. Customer to monitor for errors
OVEN MAYTAG MER6600FZ2 Replaced infinite switch and tested. Left element with customer
DISHWASHER FRIGIDAIRE FGID2474QF0B Replaced pressure sensor with kit. Leak tested per part instructions and ran a test cycle. Unit tested good
OVEN MAYTAG MER6600FZ2 Q1 n. Q2 n. Q3 n. Cooktop hot led illuminated all of the time. Disconnected rf element and light went out. Need element and infinite SW ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit overflowing into drain pan and triggers overflow switch. Cleaned pressure sensor and problem remains. Need pressure sensor. Need 5304504077 60.00Labor 104.65Shipping 15
WASHER MAYTAG MHW6630HW0 Over suds error. Long drain error. Off balance load error. Valve failure error. Cleared codes and cleaned out drain. Tested diagnostics cycle. F0e5 unlock error after cycle was cancelled. Plugged unit into different outlet and unit functions properly.
WASHER MAYTAG MHW6630HW0 "Q1 n. Q2 n. Q3 n. Complaint of long drain code, oversuds code, lock code. Water found on floor behind unit. Cleared errors and tested diagnostics. Unit slow to drain. Disassembled unit and cleared hoses. Found no obstructions. Installed deflector for leak issues. Tested diagnostics again and unit functions properly. ; used 1 W11409996 (DEFLECTOR) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Q1 no Q2 no Q3 no Complaint of unit leaking water. Customer had disconnected water supply to stop the leak. Cannot diagnose leak with no water. Custom reconnected water supply. Re installed water filter and reseated fitting at front of unit.No leaks observed from water supply to water valve. Ran ice maker fill test and water dispenser and no leaks. Turned ice maker off. Advised customer to avoid using dispenser for a few days to see if leak occurs. If so then leak is at supply or valve.
REFRIGERATOR MAYTAG MRT118FFFZ00 Found unit only had frost on top tube of evaporator. The unit needs evaporator replacement. Quoted Parts: $233.19 Service Charge: $89.95 FRL: W19 - $317.95 Additional Labor: $0.00 Tax: $51.29 Other: $15.00 Completed Job Rate: $707.38
REFRIGERATOR/TOP MAYTAG MRT118FFFH00 Replaced evaporator and compressor for not cooling. The refigerator tests good ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
RANGE WHIRLPOOL KFDC506JSS00 Ordering caps and burners for delay lighting on left and right front burners. ; ordrng 1 W11344538 (CAP) and 2 W11344539 (BURNER)s
OVEN JENN AIR JJW2830DP01 Ordering ui for light turning on randomly. ; ordrng 1 W11236888 (UI)