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for Canandaigua, NY
Excellent and prompt service
Doug - Canandaigua, NY
Both technicians were knowledgeable and very polite too.
Top notch, friendly and helpful service
Larry - Canandaigua, NY
Our service rep Dave Flint was outstanding. Not only addressed the issue, but also was helpful in helping us understand what to do to prevent the problem from happening again, but also offered useful tips in overall operation. Friendly as heck, one of the best service techs we have ever had. He was training Tanner, a nice guy only a week into the job👍
Donna - Canandaigua, NY
Dave is great, unfortunately I got a lemon for a dishwasher
Donna - Canandaigua, NY
Ann - Canandaigua, NY
Great service. On time. Pleasant friendly experience.
Dryer - No Heat
Margaret - Canandaigua, NY
Dave was a pleasant individual who did some trouble shooting and fixed our dryer.
Robert - Canandaigua, NY
Awesome service by friendly, personable technician. Technician listened to our problem then diagnosed and fixed. Very happy customer.
Tracy - Canandaigua, NY
Ken - Canandaigua, NY
The service tech was friendly, knowledgeable, and fast. He not only fixed my refrigerator but also answered all my questions. I will highly recommend this companies repair service. I am a very happy customer!
great service, quick fix
Katrina - Canandaigua, NY
The technician was well-prepared and was able to quickly fix the problem we were having with our oven.
Susan - Canandaigua, NY
Technician Dave was great. Never gave up finding out the problem with my microwave, always cheerful and a pleasure to deal with.
Judi - Canandaigua, NY
Knowledgeable, friendly, attentive and polite service
Joanne - Canandaigua, NY
Dave was an excellent tech and very personable and polite.
Dave F is awesome
Tim - Canandaigua, NY
Dave F came to repair a broken area on the dishwasher rack. It was a 10 minute job. He then proceeded to give me advice on the best soap to use, how to fill the rinse aid, which cycle would give me the best results. He checked to make sure the machine was working properly and there were no errors that were showing up on the switchboard. He listened to the water filter and determined there was a loose piece stuck in the pump and cleaned it out. Dave F showed me how to clean the filter. And he stuffed a hole with some steel wool in a spot that a mouse likes to get in This is customer service that surpasses every expectation. You can’t pay people to care. Dave F you are an amazing individual
Linda - Canandaigua, NY
I wasn't the one who was home at the time Dave did the service on the washer. My 18 year old grandson was and he said Dave was very good at what he dose. Dave explained what was wrong with the washer and what needed to be done to fix it.
Went above and beyond
Holly - Canandaigua, NY
Colleen - Canandaigua, NY
Stuck with trash!
Milt - Canandaigua, NY
It took two trips to replace the door on the microwave oven;when the tech asked if I could take care of the box.He actually was telling me that he was leaving the door that he just replaced. Now, I have to go out of my way to dispose of the damaged door.
Response from Appliance Tec:
Generally, the old parts are left with the customer or are put in the customers trash bin for them. There should be not reason it can't go in the regular trash. But, of course, we would be glad to send a tech to pick up the old door and we'll dispose of it for you. We truly didn't intend the inconvenience. Please let us know by calling our office at 585-442-8690. Thanks!
Vikki - Canandaigua, NY
Amanda - Canandaigua, NY
Service man was very friendly.
WASHER WHIRLPOOL WFW5620HW0 "Found where the squeaking was coming from pedestal. Tested unit with wet towels . Unit tested good .; (created new UIS, deleted prior attachment to UisID 58641)"
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Hood Light on the unit is not turning off . Unit needs control board W11182110 . Ordering board . Called whirlpool safety team auth WO9HVO9WPL1 ; ordrng 1 W11182110 (CONTROL)
DISHWASHER KITCHENAID KDTE104ESS0 "Complaint of rumbling during draining. Removed drain pump. Found broken impeller. Replaced. Wheels on rack also broken. Repair pending approval from warranty company.; rqstng P&A on 4 WPW10195417 (wheel)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
DRYER WHIRLPOOL MEDZ600TW2 Replaced control. Tested unit. Unit tested good.
RANGE WHIRLPOOL WFG320M0ES3 Oven not igniting . Tested power coming from control to ignitor did not have any voltage . Ordering control W11126814 and new ignitor W11176454 . Bringing oven valve in cause WP98014893; ordrng 1 W11126814 (Control board) and 1 W11176454 (Ignitor) and 1 WP98014893 (Oven valve)
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Condenser fan blade was loose . Was able to tighten blade . Tested unit . Tested good . If problem persists order W11127829 condenser fan motor and fan blade W11204896
DISHWASHER WHIRLPOOL KDTE334GPS0 Found motor is seized causing unit to shut off after filling. Ordering motor. ; ordrng 1 W11162733 (MOTOR/SUMP)
DRYER WHIRLPOOL MEDZ600TW2 Found f01 error code for main control failure. Ordering control; rqstng P&A on 1 WPW10111606 (cntrl-elec)
RANGE WHIRLPOOL WFE525S0HT0 Replaced cooktop for cosmetic damage in first 30 days. The cooktop checks good.
RANGE WHIRLPOOL MER8775AS0 Found the bake element was broken in half . Ordering new element. Element is covered by unit warranty .; ordrng 1 W10779716 (elmnt-bake)
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Found very low water pressure causing small cubes. Removed filter and pressure is good now. Customer is going to replace filter. If problem persists after new filter order filter housing. W11194438
DRYER MAYTAG MGDC215EW2 Replaced coils for unit not heating after running for a while . Tested unit . Tested good .
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced open freezer led light for no light in freezer. Handle was loose. Uninstalled handle and reinstalled to tighten handle. Caulked liner that had gaps where cabinet meets liner.
OVEN WHIRLPOOL KFGD500ESS04 391 324 363 336 363 = 355Tested temps and found the average temp is 355 when set to 350. Calibrated temp +10 for customer.
WASHER WHIRLPOOL WFW95HEXL2 Tested washer and found door lock error code. The door lock worked as expected. The unit stalled during test c01 and test c06. Both are testing the heater and thermistor. Tested again and the unit passed The customer is going to monitor.
REFRIGERATOR KITCHENAID KRFF507HPS00 Could not make it up the very long icy driveway. Ordering freezer light module for return visit. The driveway must be cleared on return visit. ; ordrng 1 W11205083 (MODULE FREEZER)
RANGE KITCHENAID KSGG700ESS1 Customer had electricians out and they changed the breaker . Unit had been working . Found the plug in the back was not pushed in all the way to the wall . Could not replicate issue . . Unit tested good .
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Freezer is 1 degree . Freshfood is 28 degrees . Temperatures set are 5 in freezer and 39 in fresh food . Called techline SR 7726562485 . Techline said that there is no more repairs to be done in the field . Have customer to call whirlpool customer service . Issue is the same as previous calls .; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
MICROWAVE WHIRLPOOL WMH31017HZ2 "Replaced magnetron, Diode, magnetron thermostat, tested unit , tested good"
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced vent and gasket . Due to it failing . Outer panel is rusted above the vent due to the failure . Tested unit . Tested good .
WASHER MAYTAG MVWB835DC4 "F8E1 long fill error , F8E6 water hazard error , F3E2 inlet water temperature fault , . Cold water valve not opening . Ordering valve W11165546 and control W11170706; ordrng 1 W11165546 (valve) and 1 W11170706 (cntrl-elec)"
MICROWAVE WHIRLPOOL WMH31017HZ2 "Door switch issue . Replaced interlocks with switches . W11244494 . Tested unit . Unit still not heating . Ordering magnetron W10754299 , magnetron thermostat W10832024 , transformer W10836753 , diode W11256462 , ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
DISHWASHER WHIRLPOOL WDT710PAHW1 Found water collecting in door vent. Ordering vent and gasket. Found clip on silverware rack broken causing silver ware to fall out of rack. Ordering rack. ; rqstng P&A on 1 W11158802 (SILVER WARE RACK ) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)
REFRIGERATOR MAYTAG MFI2569YEM0 Drain plugged . Installed new drain W10619951 . Defrosted drain tested unit tested good . Scode S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Right hand door switch failed . Replaced door switch . Lights are now working as expected. Checked door gaskets .doors are sealing . Gave tips on best closure habits . Unit tested good .
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Little bit of frost build up on items in freezer. Unit temperatures are set to recommend.checked gaskets . Gaskets are sealing good . Sealed the cabinet. Leveled the unit to make sure the doors were shutting evenly. Tested unit tested good .
RANGE KITCHENAID KSGG700ESS Replaced inner glass due to being broken.tested unit.tested good.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Found unit had low charge. Replace dye drier and recharged. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Sealed freezer cabinet.shimmed T bracket on freezer door. Heated and reseated gasket.unit sealed good. Adjusted temperatures to 38 for fresh food,. Freezer adjusted to 0."
WASHER WHIRLPOOL WFW5620HW0 Replaced control and user interface for no operation. Tested unit in auto diagnostics. Tested good .
DISHWASHER WHIRLPOOL WDT970SAHV0 "Replace dishwasher soap dispenser in door.Tested using diagnostics ,Tested good."
WASHER WHIRLPOOL WFW6620HC0 Customer stated that unit was not responding to commands. Upon arrival unit powered up as it should. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue at this time. Unit tested good
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer stating that unit will frost up items near door every 2-3 weeks. Referring to service pointer W10758831. Checked door gasket for proper seal around entire door gasket is flush with door and cabinet. Checked door alignment with refrigerator door. Doors are aligned. Service pointer suggesting installing smaller bead of silicone around frame of cabinet for freezer if no other issues are found. Door seems to be sealing as it should but is clearly letting moisture through still. Ordering silicone ; ordrng 1 W10841140 (ADHESIVE)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked temperatures in fresh food section 38 degrees in fresh food section unit was set to 37 . 7 degrees in freezer unit set to 5 degrees . Evap fan is running . Thermistors pass in diagnostics. Called techline SR 7726366719 . Techline said that have the customer watch the temperatures and adjust them as needed . Explained that the top will freeze items if the freezer is to cold . Customer will monitor.