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for Canandaigua, NY
Ann - Canandaigua, NY
Great service. On time. Pleasant friendly experience.
Dryer - No Heat
Margaret - Canandaigua, NY
Dave was a pleasant individual who did some trouble shooting and fixed our dryer.
Robert - Canandaigua, NY
Awesome service by friendly, personable technician. Technician listened to our problem then diagnosed and fixed. Very happy customer.
Tracy - Canandaigua, NY
Ken - Canandaigua, NY
The service tech was friendly, knowledgeable, and fast. He not only fixed my refrigerator but also answered all my questions. I will highly recommend this companies repair service. I am a very happy customer!
great service, quick fix
Katrina - Canandaigua, NY
The technician was well-prepared and was able to quickly fix the problem we were having with our oven.
Susan - Canandaigua, NY
Technician Dave was great. Never gave up finding out the problem with my microwave, always cheerful and a pleasure to deal with.
Judi - Canandaigua, NY
Knowledgeable, friendly, attentive and polite service
Joanne - Canandaigua, NY
Dave was an excellent tech and very personable and polite.
Dave F is awesome
Tim - Canandaigua, NY
Dave F came to repair a broken area on the dishwasher rack. It was a 10 minute job. He then proceeded to give me advice on the best soap to use, how to fill the rinse aid, which cycle would give me the best results. He checked to make sure the machine was working properly and there were no errors that were showing up on the switchboard. He listened to the water filter and determined there was a loose piece stuck in the pump and cleaned it out. Dave F showed me how to clean the filter. And he stuffed a hole with some steel wool in a spot that a mouse likes to get in This is customer service that surpasses every expectation. You can’t pay people to care. Dave F you are an amazing individual
Linda - Canandaigua, NY
I wasn't the one who was home at the time Dave did the service on the washer. My 18 year old grandson was and he said Dave was very good at what he dose. Dave explained what was wrong with the washer and what needed to be done to fix it.
Went above and beyond
Holly - Canandaigua, NY
Colleen - Canandaigua, NY
Stuck with trash!
Milt - Canandaigua, NY
It took two trips to replace the door on the microwave oven;when the tech asked if I could take care of the box.He actually was telling me that he was leaving the door that he just replaced. Now, I have to go out of my way to dispose of the damaged door.
Response from Appliance Tec:
Generally, the old parts are left with the customer or are put in the customers trash bin for them. There should be not reason it can't go in the regular trash. But, of course, we would be glad to send a tech to pick up the old door and we'll dispose of it for you. We truly didn't intend the inconvenience. Please let us know by calling our office at 585-442-8690. Thanks!
Vikki - Canandaigua, NY
Amanda - Canandaigua, NY
Service man was very friendly.
David - Canandaigua, NY
Excellent service. On time, knowledgeable tech, great explanation of the problem and several helpful tips on operation. The best in home appliance service in my experience!
Carol - Canandaigua, NY
Dave was great!
Brent - Canandaigua, NY
Dave Flint did an excellent job. He showed up on time and quickly determined the root cause.
Great service. Welcome service over previous servicer.
Paul - Canandaigua, NY
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Replaced the diffuser. Tested unit . Tested good .
OVEN WHIRLPOOL WEE750H0HZ1 Control lock will not swipe . Turned unit off and reseated connections to user interface. Turned breaker on . Unit turned on could use the screen now . Went into diagnostics. No error codes . Did factory reset . Tested unit . Tested good .
MICROWAVE WHIRLPOOL WMH73L20AS1 Replaced interlock with W11244494 . Tested unit . Tested good .; used 1 W11244494 (INTERLOCK) from stock
OVEN WHIRLPOOL WFE525S0HV1 Replaced glass panel for coming apart . Found the right hand hinge for the door was loose . Tighten and tested unit . Tested good .
DRYER MAYTAG MGDB835DC4 Unit not heating . Checked connections from control. Checked thermal fuse . Tested good check connections to parts inside . All connected . Called techline SR 7726119649 techline said if there is anymore problems may want to bring control and user interface. Unit is now heating .
WASHER WHIRLPOOL WFW5620HW0 Replaced dispenser for leaking as per manufacturer recommendation. The customer is going to monitor.
REFRIGERATOR KITCHENAID KRFC704FPS03 Ice maker has frozen block on the bottom of the ice bin . Checked ice maker in diagnostics. Checked thermistors and all fans including icemaker fan . Everything tested good .temps are good in both sections . . Adjusted doors to make sure that they are closing right and locked the legs down . Customer is using reverse osmosis .Called techline SR 7726084864 . Went over everything with techline . Techline said to have customer checked pressures as they need to be between 40 to 60 psi . Advised customer . Unit tested good .
REFRIGERATOR WHIRLPOOL ET8MTMXKQ02 Unit is on gfci plug . Tested unit with extension cord to non gfci plugged . Unit did not trip and was running as expected . The circuit breakers were recently changed and may be on arc fault circuit breaker. May need regular outlet with a arc fault breaker . Condenser coils need to be blown out and cleaned .
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Replaced gaskets on left and right hand doors . Icebin for plastic shavings . Pantry drawer control for casing erratic ice making and dispensing. Replaced user interface and main control in the back . Tested unit . Tested good . .
REFRIGERATOR WHIRLPOOL WRS325SDHB01 23 degrees in fresh food And 0 in freezer . Damper frozen off . Found gasket on fresh food section not sealing all the way . Heated door gasket . Door is sealing now .Damper foam is broken and not sealing all the way . Ordering damper W11317276 . Put temperatures on recommended customer will monitor.; ordrng 1 W11317276 (diffuser)
WASHER WHIRLPOOL WFW5620HW0 User interface not responding to touch . Will turn on but will not allow selections . Ordering user interface W11319991 and control W11322903; ordrng 1 W11319991 (cntrl-elec)
DRYER WHIRLPOOL WGD5620HW0 "Replaced thermal fuse . Thermostat , thermal cutoff, thermistor . Tested unit . Tested good ."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced diffuser for to cold in Ff section. Raised temp in freezer. The refrigerator tests good
RANGE KITCHENAID KSGG700ESS1 Called techline SR 7726035078 . Breaker popping when unit is ran in broil . Tested another outlet . Tried broil on another outlet . Tested good and unit was heating . Tested broil element 11 ohms . Checked wiring everything is connected . Unit may have breaker issue . Unit tested good .
REFRIGERATOR KENMORE 106.9650382 Unit is not cooling . Compressor is running . Evap fan is running . Both sections are warm . There is no refrigerant. Customer is going to seek new unit .
DRYER WHIRLPOOL WGD5620HW0 "F3E3 inlet thermistor open or short error . Found service pointer for unit W11395626 that talks about issue . Checked connections at control and reseated all wires . Ordering thermistor WP8577274 , thermostat WP3391912, thermal cutoff WP8573713, thermal fuse W10909685; ordrng 1 W10909685 (fuse-thrml) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WP8577274 (thermistor)"
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Freshfood section is 38 degrees . 11 in freezer. Went into diagnostics tested all thermistors. Tested good . Diagnostics is being slow . Tested heater tested good. Compressor is running while in diagnostics not normal . Called techline SR 7726032077 . Went over issues with techline . Techline suggested ordering pantry drawer UI and User interface on the front .plastic is coming from the ice container. ; rqstng P&A on 2 W10407212 (gasket-fip)s and 1 W10862400 (cntrl-elec) and 1 WPW10347093 (ice container ) and 1 WPW10565996 (cntrl-elec)
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#772601495 called tech line for no cool in FF section. Moved thermistor to proper position. Tested in diagnostics and Ff section cooled in diagnostics but not in normal operation. Replaced main control. The unit is cooling.
RANGE WHIRLPOOL WFE770H0FZ2 Checked bake and broil elements . Tested good . Checked oven sensor. Tested good . Found the terminal block was broken . Ordering block WPW10245259; ordrng 1 WPW10245259 (block-term)
WASHER WHIRLPOOL WFW5620HW0 Sr#7726014709 called tech line for leaking and they want the dispenser replaced and ordered directly from factory. ; ordrng 1 W11318755 (DISPENSER )
REFRIGERATOR KITCHENAID KRFC704FBS00 Called techline SR 7726014908 . Unit pops breaker when plugged in . Called techline to document. Found the power cord as cut and touching the back cover . Ordering new control and cord W11131873 . Taped cord to test . Unit is working .; ordrng 1 W11131873 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ordering diffuser for erratic temps. ; ordrng 1 W11164593 (DIFFUSER)
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door gasket for not sealing . Heated door gasket . Door is now sealing as expected.
MICROWAVE WHIRLPOOL WMH53521HZ Painted scorch mark by metal rack that was causing unit to spark when cooking. The microwave tests good.
RANGE WHIRLPOOL WFE510S0AS0 "Customer states that after product is boiling , she turns down to simmer but still keeps boiling. Tested with pot of water and the element turned on and off as expected. Customer is going to monitor."
OVEN WHIRLPOOL WOS51EC0HS01 User interface would not stop cycling on and off . Power cycled unit . No change . Reseated connections to UI . No change . Replaced user interface. Tests unit . Tested good .
MICROWAVE WHIRLPOOL WML55011HS2 Replaced magnetron thermostat. Tested unit . Tested good . It is heating .
OVEN WHIRLPOOL WFE525S0HV1 Panel that covers the door that is held on by adhesive foam has pulled away . Heated panel and foam adhesive. Pushed panel back together.panel is now holding together as expected. Unit came delivered like that . If problem persists may need adhesive foam tape .
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Ice maker won't cycle . Tested power at L and N on ice maker held door switch did not get power going to icemaker . Ordering control W11043763 . Bring new ice maker in case . ; ordrng 1 W11043763 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11043013 VALVE"
WASHER WHIRLPOOL WFW5620HW0 Customer complained of water leaking out the detergent drawer while filling with water. Tested in diagnostics. Could not recreate leak. Turned cold water down a little. Lowered front legs to push water to rear of unit. Th washer is on laminate floor an I can see it move when pushing on washer. The water may be splashing over edge. When machine is balancing load or in spin.
MICROWAVE WHIRLPOOL WML55011HS2 Replaced control . No change .called Techline SR 7725841405 . Checked all parts on unit and found that the magnetron thermostat is open . Jumped thermostat. Tested unit. Stated heating . Techline said to replace thermostat. Ordering part W11125676; ordrng 1 W11125676 (thrmst-fix)
MICROWAVE WHIRLPOOL WML55011HS2 "Unit is not heating . Called techline SR 7725841405 checked power relay on board didn't have 120v when door was closed . Could be due to a bad switch . Replaced interlock. Tested unit again . Same issue . Ordering control W11129648 , filter board WPW10531156, transformer W11024976 , diode W11256462 , magnetron W11115131 . Will try control board .ordering other parts to have on hand .; ordrng 1 W11024976 (transformr) and 1 W11115131 (magnetron) and 1 W11129648 (cntrl-elec) and 1 W11256462 (diode) and 1 WPW10531156 (filter)"
DISHWASHER KITCHENAID KDFE104DSS0 F6E4 float switch error F3E3 thermistor owi failed calibration . F8E1 slow drain error code F8E2 drain motor electrical failure . . Checked float switch tested good . Could be from unit not draining . . Thermistor owi could also fail due to dirty water in unit . Cleaned owi thermistor . Checked drain hose made sure the check valve was working . Slow drain error code customer said that they did try to clean the line and blew it out the with shop vac . No debris in drain line . Nothing stuck in drain pump . Moved drain hose at disposal so there is less of a chance of back up water going in drain hose .Drain pump maybe be failing or have debris in it . . . Unit is working as expected right now . Customer wants to wait . If problem persists order WPW10705575 sensor and Wpw10348269 drain pump. . Charged service fee ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
DISHWASHER WHIRLPOOL WDTA50SAHW0 Top rack adjusters .broken . Replaced adjusters with W10712395 . Tested unit in diagnostics no errors . Unit tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER