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for Canandaigua, NY
Excellent and prompt service
Doug - Canandaigua, NY
Both technicians were knowledgeable and very polite too.
Top notch, friendly and helpful service
Larry - Canandaigua, NY
Our service rep Dave Flint was outstanding. Not only addressed the issue, but also was helpful in helping us understand what to do to prevent the problem from happening again, but also offered useful tips in overall operation. Friendly as heck, one of the best service techs we have ever had. He was training Tanner, a nice guy only a week into the job👍
Donna - Canandaigua, NY
Dave is great, unfortunately I got a lemon for a dishwasher
Donna - Canandaigua, NY
Ann - Canandaigua, NY
Great service. On time. Pleasant friendly experience.
Dryer - No Heat
Margaret - Canandaigua, NY
Dave was a pleasant individual who did some trouble shooting and fixed our dryer.
Robert - Canandaigua, NY
Awesome service by friendly, personable technician. Technician listened to our problem then diagnosed and fixed. Very happy customer.
Tracy - Canandaigua, NY
Ken - Canandaigua, NY
The service tech was friendly, knowledgeable, and fast. He not only fixed my refrigerator but also answered all my questions. I will highly recommend this companies repair service. I am a very happy customer!
great service, quick fix
Katrina - Canandaigua, NY
The technician was well-prepared and was able to quickly fix the problem we were having with our oven.
Susan - Canandaigua, NY
Technician Dave was great. Never gave up finding out the problem with my microwave, always cheerful and a pleasure to deal with.
Judi - Canandaigua, NY
Knowledgeable, friendly, attentive and polite service
Joanne - Canandaigua, NY
Dave was an excellent tech and very personable and polite.
Dave F is awesome
Tim - Canandaigua, NY
Dave F came to repair a broken area on the dishwasher rack. It was a 10 minute job. He then proceeded to give me advice on the best soap to use, how to fill the rinse aid, which cycle would give me the best results. He checked to make sure the machine was working properly and there were no errors that were showing up on the switchboard. He listened to the water filter and determined there was a loose piece stuck in the pump and cleaned it out. Dave F showed me how to clean the filter. And he stuffed a hole with some steel wool in a spot that a mouse likes to get in This is customer service that surpasses every expectation. You can’t pay people to care. Dave F you are an amazing individual
Linda - Canandaigua, NY
I wasn't the one who was home at the time Dave did the service on the washer. My 18 year old grandson was and he said Dave was very good at what he dose. Dave explained what was wrong with the washer and what needed to be done to fix it.
Went above and beyond
Holly - Canandaigua, NY
Colleen - Canandaigua, NY
Stuck with trash!
Milt - Canandaigua, NY
It took two trips to replace the door on the microwave oven;when the tech asked if I could take care of the box.He actually was telling me that he was leaving the door that he just replaced. Now, I have to go out of my way to dispose of the damaged door.
Response from Appliance Tec:
Generally, the old parts are left with the customer or are put in the customers trash bin for them. There should be not reason it can't go in the regular trash. But, of course, we would be glad to send a tech to pick up the old door and we'll dispose of it for you. We truly didn't intend the inconvenience. Please let us know by calling our office at 585-442-8690. Thanks!
Vikki - Canandaigua, NY
Amanda - Canandaigua, NY
Service man was very friendly.
RANGE KITCHENAID KSGG700ESS1 Customer had electricians out and they changed the breaker . Unit had been working . Found the plug in the back was not pushed in all the way to the wall . Could not replicate issue . . Unit tested good .
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Freezer is 1 degree . Freshfood is 28 degrees . Temperatures set are 5 in freezer and 39 in fresh food . Called techline SR 7726562485 . Techline said that there is no more repairs to be done in the field . Have customer to call whirlpool customer service . Issue is the same as previous calls .; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
MICROWAVE WHIRLPOOL WMH31017HZ2 "Replaced magnetron, Diode, magnetron thermostat, tested unit , tested good"
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced vent and gasket . Due to it failing . Outer panel is rusted above the vent due to the failure . Tested unit . Tested good .
WASHER MAYTAG MVWB835DC4 "F8E1 long fill error , F8E6 water hazard error , F3E2 inlet water temperature fault , . Cold water valve not opening . Ordering valve W11165546 and control W11170706; ordrng 1 W11165546 (valve) and 1 W11170706 (cntrl-elec)"
MICROWAVE WHIRLPOOL WMH31017HZ2 "Door switch issue . Replaced interlocks with switches . W11244494 . Tested unit . Unit still not heating . Ordering magnetron W10754299 , magnetron thermostat W10832024 , transformer W10836753 , diode W11256462 , ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
DISHWASHER WHIRLPOOL WDT710PAHW1 Found water collecting in door vent. Ordering vent and gasket. Found clip on silverware rack broken causing silver ware to fall out of rack. Ordering rack. ; rqstng P&A on 1 W11158802 (SILVER WARE RACK ) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)
REFRIGERATOR MAYTAG MFI2569YEM0 Drain plugged . Installed new drain W10619951 . Defrosted drain tested unit tested good . Scode S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Right hand door switch failed . Replaced door switch . Lights are now working as expected. Checked door gaskets .doors are sealing . Gave tips on best closure habits . Unit tested good .
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Little bit of frost build up on items in freezer. Unit temperatures are set to recommend.checked gaskets . Gaskets are sealing good . Sealed the cabinet. Leveled the unit to make sure the doors were shutting evenly. Tested unit tested good .
RANGE KITCHENAID KSGG700ESS Replaced inner glass due to being broken.tested unit.tested good.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Found unit had low charge. Replace dye drier and recharged. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Sealed freezer cabinet.shimmed T bracket on freezer door. Heated and reseated gasket.unit sealed good. Adjusted temperatures to 38 for fresh food,. Freezer adjusted to 0."
WASHER WHIRLPOOL WFW5620HW0 Replaced control and user interface for no operation. Tested unit in auto diagnostics. Tested good .
DISHWASHER WHIRLPOOL WDT970SAHV0 "Replace dishwasher soap dispenser in door.Tested using diagnostics ,Tested good."
WASHER WHIRLPOOL WFW6620HC0 Customer stated that unit was not responding to commands. Upon arrival unit powered up as it should. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue at this time. Unit tested good
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer stating that unit will frost up items near door every 2-3 weeks. Referring to service pointer W10758831. Checked door gasket for proper seal around entire door gasket is flush with door and cabinet. Checked door alignment with refrigerator door. Doors are aligned. Service pointer suggesting installing smaller bead of silicone around frame of cabinet for freezer if no other issues are found. Door seems to be sealing as it should but is clearly letting moisture through still. Ordering silicone ; ordrng 1 W10841140 (ADHESIVE)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked temperatures in fresh food section 38 degrees in fresh food section unit was set to 37 . 7 degrees in freezer unit set to 5 degrees . Evap fan is running . Thermistors pass in diagnostics. Called techline SR 7726366719 . Techline said that have the customer watch the temperatures and adjust them as needed . Explained that the top will freeze items if the freezer is to cold . Customer will monitor.
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Replaced dispenser motor and shaft for seized motor. The dispenser motor tests good.
DISHWASHER WHIRLPOOL WDT970SAHZ Dishwasher leaking . Found oversuds ran unit multiple times to removed soap/ rinse aid residues. Turned rinse aid down . Called techline to document. Unit tested good .. SR 7726238995
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced main control and user interface for persistently freezing. The customer is going to monitor over next three days.
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Found the dispenser motor is seized. Ordering motor and shaft; rqstng P&A on 1 W10822606 (motor) and 1 WPW10347114 (shaft)
DISHWASHER WHIRLPOOL WDT970SAHZ Door leaking at the left corner . Found the door gasket needed to be replaced. Replaced gasket with W10300924v . Tested unit tested good no leaks . Ran unit in auto diagnostics. Tested good. ; used 1 W10300924V (GASKET) from stock
WASHER WHIRLPOOL WFW5620HW0 Replaced user interface for no accepting selections. Tested unit in auto diagnostics. Unit tested good .
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Replaced the diffuser. Tested unit . Tested good .
OVEN WHIRLPOOL WEE750H0HZ1 Control lock will not swipe . Turned unit off and reseated connections to user interface. Turned breaker on . Unit turned on could use the screen now . Went into diagnostics. No error codes . Did factory reset . Tested unit . Tested good .
MICROWAVE WHIRLPOOL WMH73L20AS1 Replaced interlock with W11244494 . Tested unit . Tested good .; used 1 W11244494 (INTERLOCK) from stock
OVEN WHIRLPOOL WFE525S0HV1 Replaced glass panel for coming apart . Found the right hand hinge for the door was loose . Tighten and tested unit . Tested good .
DRYER MAYTAG MGDB835DC4 Unit not heating . Checked connections from control. Checked thermal fuse . Tested good check connections to parts inside . All connected . Called techline SR 7726119649 techline said if there is anymore problems may want to bring control and user interface. Unit is now heating .
WASHER WHIRLPOOL WFW5620HW0 Replaced dispenser for leaking as per manufacturer recommendation. The customer is going to monitor.
REFRIGERATOR KITCHENAID KRFC704FPS03 Ice maker has frozen block on the bottom of the ice bin . Checked ice maker in diagnostics. Checked thermistors and all fans including icemaker fan . Everything tested good .temps are good in both sections . . Adjusted doors to make sure that they are closing right and locked the legs down . Customer is using reverse osmosis .Called techline SR 7726084864 . Went over everything with techline . Techline said to have customer checked pressures as they need to be between 40 to 60 psi . Advised customer . Unit tested good .
REFRIGERATOR WHIRLPOOL ET8MTMXKQ02 Unit is on gfci plug . Tested unit with extension cord to non gfci plugged . Unit did not trip and was running as expected . The circuit breakers were recently changed and may be on arc fault circuit breaker. May need regular outlet with a arc fault breaker . Condenser coils need to be blown out and cleaned .
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Replaced gaskets on left and right hand doors . Icebin for plastic shavings . Pantry drawer control for casing erratic ice making and dispensing. Replaced user interface and main control in the back . Tested unit . Tested good . .
REFRIGERATOR WHIRLPOOL WRS325SDHB01 23 degrees in fresh food And 0 in freezer . Damper frozen off . Found gasket on fresh food section not sealing all the way . Heated door gasket . Door is sealing now .Damper foam is broken and not sealing all the way . Ordering damper W11317276 . Put temperatures on recommended customer will monitor.; ordrng 1 W11317276 (diffuser)