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for Brockport, NY
Tara - Brockport, NY
Technician was wonderful! Fixed my issues fast and efficiently! Thank you!
Great customer service!
Norman - Brockport, NY
The tech was very polite, succinct and on time to the appointment.
fast honest vand sincere/very professional
Michael - Brockport, NY
Mark - Brockport, NY
This young man presented himself well..very comfortable and very knowledgeable. He was quickly able to determine the problem with our dishwasher and clearly and tactfully explained the problem. I’m glad we bought a Whirlpool product if all the service people are as good as this young man! Thank you Shaiman for a great experience!
Renee - Brockport, NY
Shaiman was great. Called to give me a heads up to when he would be there. Quick service. Friendly.
Charles - Brockport, NY
Great service nice tec
John - Brockport, NY
Rescued with simple fix
Martha - Brockport, NY
Did not need a lot, only spin of dryer barrel counterclockwise, but that saved the day. Very professional.
Gregory - Brockport, NY
Fair and honest service
Daniel - Brockport, NY
The service tech saved me money with an honest assessment of the problem. I feel that most techs would have charged me for a new part that I did not need. I highly recommend this company.
Richard - Brockport, NY
Tech was very respectful, nice and fixed in a timely fashion
Very professional, courteous and got right to work
Terry - Brockport, NY
Catina - Brockport, NY
The service man was on time. Called to let me know he was on his way. He was polite and in and out with my dryer repaired in short order. I was very happy with his service.
DRYER WHIRLPOOL MEDC465HW0 Customer stating that unit is producing same noise still after multiple technician’s have been to home to repair unit. Could hear noise upon arrival. Noise seemed to be coming from top left side of bulk head. After tightening bulk head noise seemed to go away. Disassembled unit to inspect rollers. Rollers passed visual inspection. Cleaned roller shafts and reinstalled. Inspected felt seal on drum for any damage or breaks in felt. Could not locate any. Reassembled unit and ran with load of blankets inside. Could not replicate issue while in home. Advised customer to run a few different size loads and contact if issue still persist. Customer to monitor issue and report back if issue persists
WASHER MAYTAG MHW6630HW0 Checked unit for leaks. Inlet valves check ok and don’t appear to be stripped. Internal hoses look good and no evidence of water under the tub or on the bottom plate.
DISHWASHER KITCHENAID KDTE334GBS0 Replaced keypad and control due to no operation. Unit tested good in diagnostics.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Left hinge cap was glued on. Not preventing use or operation.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Unit is freezing all items in the RC and the lights are not working. Both the RC and FC thermistors read open in diagnostics. Checked thermistors at control. Both read open. Traced wiring harness back and found a disconnected connector. Reconnected and rechecked from control. Thermistors tested good lights came on and thermistors read PASS in diagnostics.
DISHWASHER KITCHENAID KDTE334GBS0 120VAC to control but keypad won’t accept selections. Ordering control and keypad; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Customer concerned about he unit not sealing well due to freezer door opening slightly when the FF door is closed. Adjusted feet so door shut by themselves.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Checked unit for abnormal noises. Customer stated noise had gone away days ago and has been operating normally since. No frost or moisture build up in compartments. Could not recreate.
WASHER MAYTAG MHW5500FW1 Replaced unresponsive UI unit tested good
RANGE KITCHENAID KSGG700EBS1 Replaced front door panel that was broken
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced door plug that was broken and removed label tag from the back that was tapping the wall.
WASHER WHIRLPOOL WTW4816FW2 Customer reports the unit randomly stopped turning on. Indicator light on user interface was not illuminated. Replaced control board and calibrated. Unit testing good.
REFRIGERATOR WHIRLPOOL WRT311FZDW Replaced lower plate that was damaged
DISHWASHER KITCHENAID KDFE104DSS3 Unit was not draining due to an open drain pump motor. Replaced drain pump and added drain loop. Customer to monitor.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
OVEN WHIRLPOOL KODE500EBS04 Replaced user interface due to inconsistent cooking/ oven shutting off on its own. Customer toMonitor
DRYER WHIRLPOOL WGD5620HW0 Customer stating that the dryer is taking too long to dry clothes. Ran unit through diagnostics. Moisture sensor test passed checked cycle temperature at 151. Vent test passed. Recommending that that customer use times dry when drying smaller sized loads to prevent the u it from ending the cycle prematurely
OVEN WHIRLPOOL KODE500EBS04 Replaced UI due to heating issue per service pointer. Customer to monitor part ordered was not correct. Reordering UI; ordrng 1 W11086152 (panl-cntrl)
DRYER WHIRLPOOL MEDC465HW0 Contacted tech line for suggestions to a resolution. Agent stated the drum and rollers should be replaced. Replaced drum and installed maintenance kit. Customer monitor. SR: 7726310806
RANGE KITCHENAID KSGG700EBS1 Glass ordered was not needed ordering front door glass; ordrng 1 W10915619 (glass-door)
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Unit is slightly warm in the freezer. Minimal product being stored. 10 in FR 40 in FF called Techline to document. This is normal operation for new top mounts and can be mitigated with extra product like ice bags or gallons of waterSr7726296875.
WASHER MAYTAG MVWB765FW3 Dislodged sheet from under agitator.
RANGE KITCHENAID KSGG700EBS1 Door glass is damaged. Replacing glass. ; ordrng 1 W11339500 (GLASS)
DISHWASHER KITCHENAID KDTE104DSS0 Replaced heater and sump motor. Unit testing good.
RANGE KITCHENAID KSGG700ESS1 Liner is crumpled at the right foot this is not a replaceable part calledTechline to document as non repairable SR7726258186. Lowe’s to contract trade partners
OVEN WHIRLPOOL KODE500EBS SpokeTo customer ordering kit per W10883103C; ordrng 1 W10916778 (swtch-memb)
DISHWASHER KITCHENAID KDTE104DSS0 "Customer concerned about unit not washing. Stated that after resetting the breaker the unit washed, but the dishes were not dry. 6-6, 7-1, error codes stored. Unit will fill and drain but will not wash. Suspecting a failed motor, but due to the intermittent wash event, the control could be faulty too. Replacing motor, returning with control & heater. ; ordrng 1 W10703867 (HEATER) and 1 W10854215 (CONTROL) and 1 WPW10605057 (SUMP MOTOR ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
DRYER WHIRLPOOL MEDC465HW0 "Scraping noise present. Disassembled unit & adjusted rollers. No noise present after reassembly. Disassembled unit again in attempts to recreate the noise. Could not recreate issue again. If problem persists, return with drum and maintenance kit. Customer monitor."
REFRIGERATOR WHIRLPOOL WRT311FZDW Frame is severely bent on bottom of the machine compartment unable to install air baffle. called Techline to document. Unit was not deemed unrepairable due to the baseplate being replaceable ordering baseplate and new air baffle per manufacturer sr7726185513; schdld next appmnt for 10/29 TUE !
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Found small leak near the filter drier. Charged unit to pressure test. Tested all connections with soap bubbles and condenser fan disconnected to pressurize system. Did not find any remaining leaks. Unit held a vacuum for 15 minutes. Recharged unit. The refrigerator began cooling. ; dspstn on spec-tagged invntry: 1 LOC-RING-KIT LOC RING KIT
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Helped Dave long. ; ordrng 1 W10898074 (sealant)
DISHWASHER WHIRLPOOL WDF330PAHS3 Hole in tub is causing a sizable leak. Water damage is present. Disabled unit by unplugging water valve until repair is made to prevent further damage. Replacing tub. ; ordrng 1 W10804026 (TUB)
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Unit is only make a few hollow cubes at a time due to a restricted needle valve. Recommending that the customer replace
WASHER MAYTAG MVWX655DW0 Rechecked auto test. Unit not going through diagnostics properly. Replaced control. Tested and calibrated.
DISHWASHER WHIRLPOOL WDF540PADM3 "Customer concerned about the soap not dispensing correctly; the dishwasher pod would always be found at the bottom of the tub. Informed the customer that is how the soap is dispensed. Upon further investigation, discovered there was no water going to the dishwasher to dissolve the pod. Plugged in the inlet water valve & turned on the water supply. Unit testing good."