for Brighton, NY
Jeff - Brighton, NY
Great job! Fixed our refrigerator problem quickly.
Alexandra - Brighton, NY
Replaced defective front panel
Igor - Brighton, NY
Dan - Brighton, NY
Steve did a great job fixing my oven. Came on time with a trainee. He was terrific helping him. He diagnosed the problem, had the parts, fixed it, and was gone in less than an hour. The kitchen was spotless. I always ask for him. He is “the best!”
Dana - Brighton, NY
Great service and service people. Had Microwave fixed in no time at all.
Dana - Brighton, NY
Steve was great. Even though it took over a month to get all the right parts and and figure was exactly was going on, Steve was very thorough and professional with his work and explanations of what was going on.
WASHER WHIRLPOOL WTW7500GC2 "Q1 no Q2 no Q3 no Complaint of no drain. Loud noise during drain and spin. Customer provided video of complaint. Sounds as if something is underneath basket causing poor drain and friction during spin. Unable to remove basket due to basket seized to gearcase. Ordering new gearcase, drain pump.; ordrng 1 W10868473 (Gearcase) and 1 W10727777 (Drain pump)"
RANGE WHIRLPOOL WFG374LVB1 Customer stating that unit is failing to operate burners and oven will not ignite. Customer explained that power had recently gone out at home. After cycling power on unit burners began to operate. Oven also began to function. Power outage likely caused issue. Unit itself now testing good
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Drain tube was plugged . Replaced with updated tube W11190084 S Code S38253. Defrosted drain . Noticed the right fresh food door on the bottom was broken and door closes hard . To fix that unit would need new door . ; used 1 W11190084 (TUBE-DRAIN) from stock
REFRIGERATOR KITCHENAID KBFO42FSX00 Parts are incorrect. Rails are about 2 inches longer than original and won't allow door to close. Reordering parts; ordrng 2 WP2320616 (slide)s
FREEZER AMANA AZF33X16DW00 Replaced thermistor and defrosted evap. Customer is to monitor. One year warranty on repair.
RANGE WHIRLPOOL WFG505M0BS3 Unit will not respond to commands. Control is continually resetting itself. Unit will need control. Ordering control ; ordrng 1 W11126814 (CONTROL )
FREEZER AMANA AZF33X16DW00 Q1 n. Q2 n. Q3 n. Complaint of unit not freezing all of the way. Freezer evap frozen over. Put unit into forced defrost and heater had 105v. Need thermistor WPW10383615. 104.65 labor ; ordrng 1 WPW10383615 (thermistor)
REFRIGERATOR GE PFS22SISDSS Replaced ice maker for no ice
WASHER MAYTAG A106 Customer stated that unit was leaking from bottom right corner. Discovered that tub mount was beginning to rust out causing small drip. Tub is no longer replaceable due to age of unit. Collecting service call fee
STACKED LAUNDRY WHIRLPOOL LTE5243DQA Helped Dave. Washer tested good.
STACKED LAUNDRY WHIRLPOOL LTE5243DQA Replaced suspension transmission and drive parts due to unit out of balance. Unit tested good after install
WASHER WHIRLPOOL WFW5620HW0 Customer is still experiencing same issue with machine . When running cycle unit will stop at estimated time of 42 mins and stay there. If customer pauses cycle and then restarts it unit will continue through cycle. Called techline to document due to reoccurring issue. Techline agent states that time is only an estimate and not an actual representation of how much time is left. No errors codes are present. Techline states this is normal operation for unit due to control and UI already being replaced. Techline agent advised tech to run quick wash cycle with load to confirm unit is progressing as it should. Ran cycle unit completed just as it should. Unit itself is functioning as it should. SR: 7727285614
STACKED LAUNDRY WHIRLPOOL LTE5243DQA "Washer out of balance and moving . Found one of the legs on the unit had pushed in and would not hold the unit in place . Adjusted the legs and made sure that the leg will not move again. Tested unit with load Of laundry. Basket swinging everywhere . Oil coming from transmission. Basket is loose can spin with my hand .ordering transmission. Clutch . Drive block and motor coupler . ; rqstng P&A on 1 WP389140 (drive block) and 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor)"
WASHER WHIRLPOOL WFW5620HW0 Replacing UI due unit not advancing time on display during cycles. Replaced UI and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
OVEN KITCHENAID KEBC147VSS02 Replaced blower and fuse for no heat after self clean. The oven heated and tested good.
MICROWAVE WHIRLPOOL WMH53520CB-4 Replaced interlocks due to door error. Unit tested good NSI extended warranty dispatch #8575139501 Or 6945751-00
DISHWASHER WHIRLPOOL KDTE334GPS0 Customer stating that unit is producing burning smell from inside cabinet or dishwasher. Discovered that coating on heater has begun to come off causing smell. Ordering replacement heater. ; ordrng 1 W10703867 (HEATER)
WASHER WHIRLPOOL WFW5620HW0 Replaced control board & ran test cycle. Repair successful.
WASHER WHIRLPOOL WFW5620HW0 "Reports the cycle time does not advance. Customer provided a video that shows the unit was stuck at 43 minutes for approximately half an hour. The issue has been intermittent, but more and more common over time. Suspecting a malfunction in the control board. Replacing board. ; ordrng 1 W11322903 (CONTROL BOARD)"
DISHWASHER GE GLD4408R10WW Found user interface not responsive. Quoted customer for new UI replacement. Customer is going to replace
DISHWASHER WHIRLPOOL GU2500XTPQ3 Customer stated that unit was leaking from underneath. Upon inspection discovered that tub was beginning to rot and had formed small cracks in tub. This was causing leak. Customer does not want to proceed due to age of machine. Collecting service call fee
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Replaced evaporator and heater for open heater causing unit to not defrost and warm temps in fresh food section. The refrigerator tested good.
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Attempted repair but found the heater was not packaged correctly. Ordeing another heater. ; ordrng 1 WPW10495967 (heater)
WASHER WHIRLPOOL CAE2745FQ0 Replaced water valve for cracked valve causing unit to leak. The washer tested good.
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Found the heater is open. It is getting power. The heater is behind the evaporator. The evaporator needs to be removed for repair. ; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10495967 (heater)
WASHER WHIRLPOOL CAE2745FQ0 Found water valve leaking. Ordering water valve; ordrng 1 W11205048 (VALVE)
REFRIGERATOR WHIRLPOOL WRS321SDHV00 "Replaced main control, user interface and defrost thermistor for not defrosting. The evaporator was full of frost again. Removed all the frost. The refrigerator tested good. ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHV00 "No cool in refrigerator section, freezer section starting to warm up. Found defrost circuit was not defrosting the evaporator. Defrosted evaporator checked element and thermistor. Element and thermistor are good ordering U I/defrost control; ordrng 1 W11214887 (UI)"
WASHER WHIRLPOOL WTW4816FW2 Customer stated unit was producing clicking noise during cycle.Checked for codes No codes present Ran test cycle Cold hear noise customer was referring too.Inspected underneath machine Discovered cam nut had become loose causing clicking sound.Tightened nut Ran rest cycle Unit tested good Also went over usage and care for machine with customer.