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for Avon, NY
Wished that the tech could have provided more information about the problem.
Catherine - Avon, NY
The machine was working when the tech left. We are not confident that the machine will continue to work properly given that he did not seem to do anything except reset it. Also, this was the second repair in two months for the same problem; the machine would not drain. We are very disappointed with this new Whirlpool washing machine. However, the tech was very polite and professional.
Kim - Avon, NY
Great service. Clean, respectful and true to word
Kathy - Avon, NY
Dave was very professional and very knowledgeable and on time.
Richard - Avon, NY
Technician did an outstanding job
Whirlpool Washing Machine
Charlene - Avon, NY
Steve was great. He told us the problem and fixed it. Washer works great. Highly recommend.
Above and Beyond
Mary - Avon, NY
Dave has been here a couple of times this summer once for my washing machine, and today for my dishwasher. He is always courteous and professional, and he goes above and beyond just a service call by giving tips on how to make the machines work better for me and giving good maintenance tips.
Eric - Avon, NY
Steve was a professional pllite and great to work with.
Tracey - Avon, NY
He had gone over amd beyond to help. Im extremely satisfied with his service.
Mary - Avon, NY
Dave came to fix my washing machine. He did his best to avoid my having to purchase parts by cleaning the connections. When that approach did not fix the machine, he returned and quickly replaced the part and cleaned out the gasket around the basket for me. Dave was pleasant and very professional and helpful. I appreciated him trying to save me some money on his first visit.
Susan - Avon, NY
fast, knowlegable, frreindly
Bonnie - Avon, NY
found and fixed problem with minimum fuss
Annette - Avon, NY
Friendly knowledgeable tech
efficient and effective
Diane - Avon, NY
Shaun - Avon, NY
COOKTOP KITCHENAID KGCC506RWW07 Sr7729764847Safety Sr 7726300615Kuf0suewpl1 for parts and laborThermal event under cooktop caused by a shorted switch harness. Documented with techline via video chats and then with safety team by phone. Ordering harness. ; ordrng 1 WP4456905 (Switch harness)
WASHER WHIRLPOOL WTW5000DW3 Found the outlet the washer was hooked to was reversed polarity. Found the drain line has sewer smell cap on it and it ran horizontally. The washer took extra time to drain. Informed customer about outlet and recommended to reroute drain. The washer passed all tests in diagnostics.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced dispenser for broken door and door not closing. The dispenser tests good.
WASHER FRIGIDAIRE FFLE3911QW0 Incorrect co tool came in. Ordered correct control. Replaced pressure sensor. ; ordrng 1 5304511966 (WASHER CONTROL)
REFRIGERATOR MAYTAG MFT2574DEM01 Replaced ice maker for motor not finding home position. Tested unit in diagnostics unit tested good .
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced control and dispenser for soap door not opening. The dispenser tested good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
WASHER WHIRLPOOL WTW4816FW2 Replaced actuator for broken gears and not shifting. The washer tests good; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
WASHER WHIRLPOOL WFW94HEXW2 Found vent tube on top of drum was disconnected at the drum. Glues plastic vent fastener to tub. Added dielectric grease to dispenser motor connections. Tested washer in diagnostics. Tested good. Also ran regular wash and dispenser motor is actuating properly.
WASHER WHIRLPOOL WFW94HEXW2 "Found soap dispenser full of mold that may be causing issues with dispenser motor. Ordering harness, dispenser and motor. Motor covered under appliance tec warranty. ; ordrng 1 WPW10351811 (housing) and 1 WPW10352973 (switch-dis)"
WASHER WHIRLPOOL WFW95HEXL2 Replaced motor control for not spinning. The washer tested good.
WASHER WHIRLPOOL WTW4816FW2 Lid lock failure error code . Replaced lid lock With W11307244 tested unit . Tested good ; ordrng 1 W11307244 (Lid lock)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 F4E3 wash pump failure . Ordering sump W11087376 . ; ordrng 1 W11087376 (Sump)
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Freshfood evap frosted up . Defrosted unit . Tested thermistors in diagnostics test 1,2,39 passed . Tested evap fan . Tested good . Changed defrost mode to basic from adaptive. Sealed cabinet. Checked gaskets . Found the evap thermistor was loose and not seating well on evap . Foil taped and zip tape thermistor. . Ran test 4 . Unit passed . Unit tested good . If problem persists order W11033168 harness ."
WASHER WHIRLPOOL WTW7500GW0 F6E2 error code. Replaced UI and control board due to no operation. Coated control in dielectric grease.calibrated unit.ran unit in auto diagnostics.unit tested good.
DISHWASHER WHIRLPOOL WDT780SAEM2 Replaced ui for dishwasher not starting. The dishwasher tested good.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Refrigerator noise that customer is hearing is the compressor buzzing after it starts up . Compressor quiets down after it runs for a few minutes . Tested thermistors in diagnostics. Evap fan works . Condenser fan works . Damper is working . Unit is working as expected.
DRYER MAYTAG MEDB765FW0 Replaced hinges and strike door door not closing. The door tests good. Left inner door with customer. The dryer tests good.
WASHER WHIRLPOOL WFW8620HW Customer does not need service .unit is working . Phone number was wrong . Correct number is 585-739-2690
DRYER MAYTAG MEDB765FW0 "Door won’t stay closed. Replaced catch, issue still present. Hinges appear to be bent. Replacing hinges, inner door, & strike. ; ordrng 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE) and 1 W11376139 (LEFT HINGE) and 1 W11376676 (INNER DOOR)"
REFRIGERATOR WHIRLPOOL WRX735SDHW01 Ice dispenser not dispensing ice . The ice bin is frozen closed . Auger is not turning . Was able to removed ice bin found ice everywhere inside the unit . May have been due to the leak from it previously running in from the line . Defrosted ice maker area . Customer will monitor if anymore issues persists.
REFRIGERATOR WHIRLPOOL WRS325SDHV00 Replaced evap fan and fan blade . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Found gasket open on top of freezer door and gaps in the frame causing frost build up. Heated and reformed gasket. Shimmed out bottom of door and caulked frame. O one available for signature
DISHWASHER KITCHENAID KUDS30FXWH9 "Found the dishwasher need a chopper blade, gasket main control and harness for not washing and no heat at the heater. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE"
DRYER WHIRLPOOL WGD5000DW2 "Replaced rollers, idler and belt for noisy operation. The dryer tests good. ; dspstn on spec-tagged invntry: 1 341241 BELT and 1 4392065 REPAIR KIT"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced fan and harness for evaporator frosted up. Removed all frost. Caulked liner. The refrigerator tests good
WASHER WHIRLPOOL WTW8040DW4 Replaced water valve for no water during fill. The washer tested good.
DISHWASHER KITCHENAID KDFE204ESS1 F8E1 slow drain error code .F8E2 drain issue . Found glass in drain pump . Removed glass . Tested unit in auto diagnostics. Tested good .; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
DRYER MAYTAG MEDB765FW0 Replaced control . Moisture sensor electrodes . Wire harness to electrodes . Tested unit . Tested good .
WASHER WHIRLPOOL WTW7500GW0 Sr#7725621159 Found communication errors F6E2 and F6E3 causing the unit to not respond. The unit was unplugged on arrival. Plugged it in and tested in diagnostics. The water has strong smell of sulfur. Explained to customer that sulfur in the water will interrupt the communications between Ui and control. Recommended customer to get water treated. Added dielectric grease to the ui connection and around the connection icon the Ui. The washer is working and tests good.
DRYER MAYTAG MEDB765FW0 Dryer not sensing moisture ordering control . Harness . Sensor and grill outlet . No error codes .; ordrng 1 W11086603 (lint screen) and 1 W11089308 (cntrl-elec) and 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)
WASHER WHIRLPOOL WTW7500GW0 Replaced user interface for unresponsive interface. The washer tested good.
WASHER MAYTAG MVWX655DW1 "F8E5 reversed water hose error code .switched hoses Washer making very loud noise . Found that the cam was chewed up . Replaced actuator W10913953 and cam W1072967 . Calibrated unit and ran auto diagnostics. Unit tested good ; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"
DRYER MAYTAG MGDX655DW2 Found door catch tight and door was difficult to close. Lessened up catch and the dryer door is closing properly.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced main control, led control and the drawer harness for ice and dispenser not working when door control has power. The refrigerator tests good ; pckd up 1 WPW10675033 (cntrl-elec)"