We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ05
Near Rochester, New York 14620
Zach L
Job Details: 09/10/2026
"Coupler at connection from evaporator to cap tube fully restricted. Removed coupler and replaced. Vacuumed system to 500 microns and recharged with R600a. Tested, all temps and pressures checked good on startup. Monitored temps and pressures for 20 mins, unit working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Rochester, New York 14609
Ben H
Job Details: 09/10/2026
Customer States oven has multiple error codes. There's error codes for ACU failure and temp sensor failure. Unit will need new control W11838712 and temp sensor. WPW10181986. Unit is infested with cockroaches. Informed customer we cannot work on a unit that has cockroach infestation; saved tckt
We serviced a
GENERAL ELECTRIC WASHER
Model GTW485ASW0WB
Near Rochester, New York 14615
Zach L
Job Details: 09/10/2026
"Customer had concerns about water level, and questions about installation and operation of washer. Answered questions and addressed concerns. Adjusted drain hose to prevent flooding and siphoning. Removed blockage from start button causing button to become stuck."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS09
Near Rochester, New York 14621
Zach L
Job Details: 09/10/2026
"Unit has no power and door will not fully close, self opening mechanism stuck in open position. Interlock failure caused fuse to blow, needs new fuse and interlock.; rqstng P&A on 1 W11493414 (Interlock) and 1 W11707984 (Fuse), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Rochester, New York 14621
Zach L
Job Details: 09/10/2026
Replaced gearcase and tested. Unit working properly.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rochester, New York 14621
Zach L
Job Details: 09/10/2026
"F1E1 and F3E1 errors stored. Control failure and pressure sensor failure. Replaced control and adjusted drain line. Tested, unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4107SW0
Near Rochester, New York 14607
Zach L
Job Details: 09/10/2026
"F7E1 tachometer failure. Replaced actuator and tested, unit working properly.; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Rochester, New York 14620
Zach L
Job Details: 09/10/2026
"F7E1 error. Tachometer failure. Replaced actuator and tested, unit working properly.; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
MIDEA REFRIGERATOR
Model MRF18B4AST
Near Webster, New York 14580
Zach L
Job Details: 09/10/2026
"Installed shim per manufacturer specifications. Doors closing correctly, unit working properly."
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PVD28BYNHFS
Near Ontario, New York 14519
Zach L
Job Details: 09/10/2026
"Freezer door reed switch failed due to ice buildup. Needs new reed switch. Freezer door seal in good condition, rail springs not pulling door fully closed. Needs new rails.; ordrng 1 WR55X32501 (Reed switch) and 1 WR72X39425 (LH rail) and 1 WR72X39426 (RH rail)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36FTX04
Near Penfield, New York 14526
Ben H
Job Details: 09/10/2026
Case number 24903683. Customer states unit was cooling fine. After service until last week it started doing the same thing. Condenser fan works good and unit has a full Frost pattern. Found ice buildup from the return vent not cleared from prior service and was at the evaporator restricting airflow. Cleared ice blockage and unit is operating properly
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Fairport, New York 14450
Jeremy
Job Details: 09/10/2026
"Customer has video of noise. Noise sounds consistent with a foreign object in drain pump. Inspected pump and under basket, no foreign objects found. Suspect faulty impeller, ordering pump. ; ordrng 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Rochester, New York 14607
Andres V
Job Details: 09/10/2026
Replaced the ACU and tested it. Oven is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED4107SW0
Near Rochester, New York 14609
Trevor
Job Details: 09/10/2026
Unit still under 1 year warranty. Rattling noise during tumbling caused by unsecured motor and clamp. Reset clamp to secure motor and tested. Dryer test normal.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PGE29BYTCFS
Near Pittsford, New York 14534
Ben H
Job Details: 09/10/2026
"Replaced control boards and The compressor now turns on. Ran cooling test for 20 minutes and did not see any change in thermistor reading. Removed evaporator cover in fresh food section and it is room temperature after system running for 20 minutes. Unit has a sealed system issue. Ordering sealed system parts; rqstng P&A on 1 WR87X43007 (Compressor) and 1 WR87X30875 (Filter dryer) and 1 WR87X46025 (Evaporator) and 1 WR87X32081 (Evaporator) and 2 WR97X10036 (Lok ring)s and 1 WR97X25268 (Lok ring) and 2 WR97X10081 (Lok ring)s and 1 WR97X10143 (Lok ring) and 1 WR97X30616 (Lok ring) and 2 WR98X35 (R600a)s, states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Rochester, New York 14625
Andres V
Job Details: 09/10/2026
Went to tasted unit unit worked. Checked terminal block and wiring unit looks good
We serviced a
KITCHENAID DISHWASHER
Model KDFS324SPS0
Near Rochester, New York 14625
Andres V
Job Details: 09/10/2026
Service pointer W11782244. Ordered fuse; ordrng 1 W11397505 (Fuse)
We serviced a
MAYTAG DRYER
Model MED4500MW
Near Rochester, New York 14626
Trevor
Job Details: 09/10/2026
"Dryer isn't tumbling when start button is pressed. Power to unit I okay. All sensors check okay. Ordering new motor, timer and door switch.; ordrng 1 279827 (Motor) and 1 W11685947 (Timer) and 1 WP3406107 (Door switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Fairport, New York 14450
Jeremy
Job Details: 09/10/2026
"Unit had F8E4 error and water was in overfill tray. Float switch tab is broken, insulation is water logged and deformed and lower door seal is ripped causing leak into tray. ; ordrng 1 W11573700 (Insulation) and 1 W11664713 (Seal) and 1 W11545764 (Float)"
We serviced a
GE DRYER
Model PTD60EBPR1DG
Near Rochester, New York 14625
Andres V
Job Details: 09/10/2026
Installed new sliders. Tested unit. Unit no longer makes noise.
We serviced a
WHIRLPOOL FREEZER
Model WRMF3636RZ00
Near Victor, New York 14564
Jeremy
Job Details: 09/10/2026
"Replaced door slides, door still not closing evenly on right side. Replaced water valve for chattering during icemaker fill. Ordering freezer door.; ordrng 1 W11435351 (Freezer door)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Rochester, New York 14609
Andres V
Job Details: 09/10/2026
Found broken drain pump wire . I spliced wire back together and tested it but unit would not lock or run a diag cycle. ; ordrng 1 W11590868 (Lower harness) and 1 W11700916 (Lid lock) and 1 W11633359 (Acu)
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Victor, New York 14564
Jeremy
Job Details: 09/10/2026
"Drum does not move when starting a cycle. Found seized idler, cracked belt and seized rollers. Used repair kit and replaced all faulty parts, tested good.; used 1 4392067 (REPAIR KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Pittsford, New York 14534
Ben H
Job Details: 09/10/2026
Customer states the unit does not make ice. There was ice in the ice maker when I arrived that was not automatically harvested. Put unit into diagnostic mode and ran ice maker harvest test and it cycled the ice maker. Ran ice maker fill test and it did not fill with any water. Manually turned on ice maker. Fill tube heater and it melted ice in the tube and then the ice maker would fill. Ice maker not cycling on its own and fill tube heater not being turned on. Ordered new ice maker and main control and UI. There is also corrosion on the deli drawer UI so I ordered a new one; ordrng 1 WPW10675033 (Main control) and 1 W11577100 (UI) and 1 W11658802 (Ice maker) and 1 WPW10769076 (Deli Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW1
Near Rochester, New York 14623
Ben H
Job Details: 09/10/2026
Replaced broken lid and control and tested for proper operation
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Webster, New York 14580
Andres V
Job Details: 09/10/2026
Replaced the ACU. Start button now responds to commands.
We serviced a
GE DRYER
Model GTDP490GD6WS
Near Rochester, New York 14626
Trevor
Job Details: 09/10/2026
Dryer isn't tumbling due to a broken belt. Worn drive pulley damaged the belt. Maintenance parts needed including drum bearings and rear bearing.; ordrng 1 WE03X29897 (Drive belt) and 1 WE03X31620 (Idler pulley) and 1 WE03X37320 (Gray bearings) and 1 WE03X37319 (White bearings) and 1 WE1M462 (Drum sleeve) and 1 WE1M461 (O-ring) and 1 SH15 (SHIPPING /HANDLING)
We serviced a
GE DISHWASHER
Model GDT665SGN8BB
Near Rochester, New York 14606
Trevor
Job Details: 09/10/2026
Upper rack not getting any water supply. Getting diverter stuck error code in diagnostics. Took apart diverter assembly and cleaned out. Retested and now the upper spray arm is functioning normally.
We serviced a
MAYTAG OVEN
Model MGR7700LZ5
Near West Henrietta, New York 14586
Ben H
Job Details: 09/10/2026
Replaced door parts and hinges and gasket. Door now closes properly and there are no gaps in the gasket
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Victor, New York 14564
Jeremy
Job Details: 09/10/2026
"Unit making loud rattling noise. Found foreign objects in drain filter sticking out into impeller. Cleaned filter, tested good."
We serviced a
WHIRLPOOL FREEZER
Model WRFF3236RZ
Near Rochester, New York 14618
Trevor
Job Details: 09/10/2026
Installed new damper assembly and verify proper operation.
We serviced a
MAYTAG FREEZER
Model MRFF4236RZ01
Near Farmington, New York 14425
Jeremy
Job Details: 09/10/2026
"Replaced door slides, door is closing properly now."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC236SPS02
Near Canandaigua, New York 14424
Jeremy
Job Details: 09/10/2026
Called techline for call back after performing repair in service pointer for ice maker tray popping off. They advised to replace the fill tube and add new foil tape to the end of it. Case # 24908987; ordrng 1 W10786952 (Pressure regulator) and 1 W11788019 (Icemaker) and 1 W11818596 (Fill tube) and 1 W11777328 (Valve)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rochester, New York 14617
Andres V
Job Details: 09/10/2026
Checked error codes and ran a diag cycle. We then started a normal wash unit filled and advances. Unit is working properly could not duplicate issue.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Fairport, New York 14450
Trevor
Job Details: 09/10/2026
Oven isn't heating normally due to burned out bake element. Installed new element from stock and tested. Oven I now preheating to set temp.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFC5236RZ00
Near Rochester, New York 14617
Andres V
Job Details: 09/10/2026
"Replaced water valve, inserted gasket and ice maker."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS07
Near Canandaigua, New York 14424
Jeremy
Job Details: 09/10/2026
"Icemaker working intermittently. Harvest test was good. Fill test failed, valve turns on for a split second and shuts off. Icemaker over filled on last cycle before service visit. Ordering icemaker and valve.; ordrng 1 W11567408 (Dual valve) and 1 W11557001 (Icemaker)"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PWE23KYNFS
Near Spencerport, New York 14559
Trevor
Job Details: 09/09/2026
"Customer is concerned that when the lower bin is opened, that the upper bin also follows along. I demonstrated to customer that the upper bin is sitting on the lower bin with rollers and will tend to roll freely with the lower one when moved. This is normal and not like their old fridge which had separate railings for each bin. I addressed the customer concern by lowering the front feet of fridge so the bins tilt back and won't open so freely. Customer nowhas a better understanding of bin operation."
We serviced a
GENERAL ELECTRIC RANGE
Model JD630DTWW
Near North Chili, New York 14514
Trevor
Job Details: 09/09/2026
"The resident in facility is concerned that after using the self clean, the range door is locked and he can't use. When I checked unit, the door wasn't locked and the oven operation is normal. Resident appeared impatient when operating and pressing the buttons a bit frantically. I reset the range and advised the staff to reboot unit at the breaker box if the resident continues to have issues."
We serviced a
MAYTAG WASHER
Model MTW6205RW1
Near Rochester, New York 14624
Trevor
Job Details: 09/09/2026
Unit stuck in drain and lid lock fault. Ordering new latch and hinges. Pics needed.; ordrng 1 W11670519 (Lid lock) and 1 W11789527 (Hinge L) and 1 W11789526 (Hinge R)
We serviced a
WHIRLPOOL WASHER
Model WTW4107SW0
Near Rochester, New York 14606
Trevor
Job Details: 09/09/2026
F7E1 error code. New actuator/speed sensor needed. Installed new actuator and tested. All functions are working normally.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL DRYER
Model WED8600YW1
Near Rochester, New York 14611
Trevor
Job Details: 09/09/2026
F4E4 error code. This is a L2 voltage<50V error at relay. Dryer getting 240V at terminal. All thermostats and fuses check okay. Problem with relay on control board. New control board is needed. Customer declined repair at this time. Estimate: Control board $276.41 + $15.00 shipping. Labor- $166.95
We serviced a
WHIRLPOOL DRYER
Model CEM2743BQ0
Near Rochester, New York 14607
Trevor
Job Details: 09/09/2026
Rechecked dryer for any restrictions and heating issues. No problems found. Advised Eddy to disconnect vent at dryer and see if the drying is better.
We serviced a
KITCHENAID DISHWASHER
Model KDFS424SPS0
Near Rochester, New York 14618
Trevor
Job Details: 09/09/2026
Installed new Wash pump and tested. All functions are working normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ05
Near Rochester, New York 14620
Zach L
Job Details: 09/09/2026
"-20inHg fast equalization time to 15psi. Compressor abnormally not. Low side leak. Pressure tested system with nitrogen, found leak in evaporator. Replaced evaporator, recharged with R600a, and vacuumed to 500 microns. Tested, system restricted. Cleared restriction. Vacuumed system to 400 microns and tested. All temps and pressures checked good on startup. Unit working properly."
We serviced a
GENERAL ELECTRIC REFRIGERATOR/TOP
Model GNE27JYMYFFS
Near Webster, New York 14580
Zach L
Job Details: 09/09/2026
Installed fill tube kit. Unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED6720RW0
Near Irondequoit, New York 14617
Zach L
Job Details: 09/09/2026
"Replaced sensor and housing. Tested, unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC536SPS01
Near Pittsford, New York 14534
Jeremy
Job Details: 09/09/2026
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KDTS324SPS0
Near Fairport, New York 14450
Jeremy
Job Details: 09/09/2026
"Replaced inline fuse, tested good."
We serviced a
JENN AIR OVEN
Model JJW2830DS02
Near Palmyra, New York 14522
Jeremy
Job Details: 09/09/2026
"Unit has stuck key error code stored. Customer stated that code will go away but come back within 24 hours. Called techline, checked connections and verified voltage to panel. Techline advised replacing UI and signal harness. Case # 24885572; ordrng 1 W11236888 (Console) and 1 Sh15 (Shipping) and 1 W11132990 (Harness)"
We serviced a
MAYTAG WASHER
Model MTW6205RW1
Near Newark, New York 14513
Jeremy
Job Details: 09/09/2026
"Replaced control board for unit over filling, ran calibration cycle. Tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Webster, New York 14580
Andres V
Job Details: 09/09/2026
"Unit had lid lock error code. Ran a diag cycle successfully, I then started a drain and spin. Unit had issues with locking and could not tell if unit is locked or unlocked. ; ordrng 1 W11307244 (Lid lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC536SPS01
Near Pittsford, New York 14534
Ben H
Job Details: 09/09/2026
Replaced damaged door and roller
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ19
Near Shortsville, New York 14548
Jeremy
Job Details: 09/09/2026
Icemaker not making ice. Will not cycle manually. Verified correct voltage to icemaker. Needs icemaker.; rqstng P&A on 1 W11700250 (Icemaker)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Phelps, New York 14532
Jeremy
Job Details: 09/09/2026
"Replaced console, unable to remove hoses from dispenser without cutting them. Need hoses to replace dispenser.; ordrng 2 W11316599 (Cold hose)s and 1 W11316257 (Hot hose), dspstn on spec-tagged invntry: 1 W11752344 DRAWER"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Geneva, New York 14456
Jeremy
Job Details: 09/09/2026
Broiler door is hitting on the center of door against front of oven when closed instead of the rubber bumpers on either side of the door. I was unable to remove door to replace liner due to how hinges are installed. Called techline and they were unable to assist and there are no documents on the removal process. More research on removal process will need to be done. Case # 25893188; schdld next appmnt for 9/16 WED !
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Geneva, New York 14456
Jeremy
Job Details: 09/09/2026
"Unit has F6 E1 code for no communication to ACU after power outage and UI will not respond to button pushes. Cycled power to unit, and UI became responsive again. Ran diagnostic cycle, all functions check good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Rochester, New York 14618
Trevor
Job Details: 09/09/2026
Installed new sump assembly and tested. Dishwasher is operating normally with no errors.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GSE25GYPHCFS
Near Henrietta, New York 14467
Ben H
Job Details: 09/09/2026
Case number 25187497. Customer States excessive water buildup inside the fresh food section where the air comes in from the freezer. There is a bunch of condensation in the air vents at the fresh food section. Door gaskets are good and doors closed properly. Checked every entry point for warm air to get into the unit and there's no sealing issues. Contacted tech line and we found that the fresh food door is being opened on average around 60 times a day or more than double the standard rate. Tech line instructed me to advise customer to open the doors a lot less and keep them closed for longer amounts of times and condensation will go away
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Rochester, New York 14611
Ben H
Job Details: 09/09/2026
Replaced faulty lid lock and updated board and tested for proper operation
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Webster, New York 14580
Andres V
Job Details: 09/09/2026
Replaced door switch. Tested it out unit is working properly.
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS01
Near Rochester, New York 14618
Ben H
Job Details: 09/09/2026
Case number 24888773. Replaced water valve and there was no change. Contacted Tech line and they had me take the filter out. With the filter removed water flow is back to normal. Recommended customer buy new water filter
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Penfield, New York 14526
Andres V
Job Details: 09/09/2026
"Replace gear case, cam and the belt. Calibrated the unit and runned a diagnostic cycle. Unit working properly"
We serviced a
GENERAL ELECTRIC RANGE
Model C2S900P2M2S1
Near Victor, New York 14564
Ben H
Job Details: 09/09/2026
Customer states they had a $900 error code and the door locked on them randomly. Also when one burner is on the rest of them will sometimes spark. Error code is for door lock State changing unexpectedly. Unit needs new control and door lock. Ordering switch harness for the igniter sparking problem; rqstng P&A on 1 WB18X28761 (Switches) and 1 WB27X44149 (Control) and 1 WB10X28793 (Latch)
We serviced a
WHIRLPOOL RANGE
Model WFES5030RZ0
Near Webster, New York 14580
Andres V
Job Details: 09/09/2026
Found cracked knobs causing them to spin on the switch stem.; ordrng 2 W11730048 (Knob (ship to customer))s
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GNE27JYMTFFS
Near Webster, New York 14580
Andres V
Job Details: 09/09/2026
Customer had to reschedule.; schdld next appmnt for 9/14 MON !
We serviced a
SUB ZERO REFRIGERATOR
Model B136RO
Near Pittsford, New York 14534
Ben H
Job Details: 09/09/2026
"Customer states door is hard to open. After closing the door when you try and open it again it is sealed, shut and almost impossible to open. Found evaporator drain clogged preventing the pressures from equalizing. Cleaned out, drain and door now opens properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW06
Near Victor, New York 14564
Ben H
Job Details: 09/09/2026
Replaced ice maker for overproduction and tested for proper operation
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Honeoye Falls, New York 14472
Ben H
Job Details: 09/09/2026
Customer States the unit does not complete a wash cycle and does not spin out the clothes. Unit has an f8e1 error code for long fill. And in diagnostic mode water coming into the unit is very slow. I noticed the water valves were half turned off. Open up the valves fully and the unit now fills properly. Customers to use and monitor the unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Ontario, New York 14519
Andres V
Job Details: 09/09/2026
Found the LED in freezer was out causing the other lights in fresh food to go out. Replaced the freezer light. All lights are working properly. ; used 1 W11483116 (LED light (had it as truck stock)) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Williamson, New York 14589
Andres V
Job Details: 09/09/2026
Replaced water valve. Tested in diag cycle and started quick wash. Unit is working properly with no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rochester, New York 14625
Andres V
Job Details: 09/09/2026
Saw unit leaking directly from the sump onto the drip tray. Unit will need sump & pump replaced. ; ordrng 1 W11460945 (Pump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Webster, New York 14580
Andres V
Job Details: 09/09/2026
Found led board not sending proper voltage to lights. Unit will need new led board and left side bracket for freezer bin. ; ordrng 1 WPW10306786 (LED supply board) and 1 W11131390 (LF bracket)
We serviced a
WHIRLPOOL RANGE
Model WFES3330RS0
Near Rochester, New York 14616
Andres V
Job Details: 09/09/2026
"Found no continuation element, replace element, tasted. Unit working properly"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PWE23KYNFS
Near Spencerport, New York 14559
Trevor
Job Details: 09/09/2026
"Customer is concerned that when the lower bin is opened, that the upper bin also follows along. I demonstrated to customer that the upper bin is sitting on the lower bin with rollers and will tend to roll freely with the lower one when moved. This is normal and not like their old fridge which had separate railings for each bin. I addressed the customer concern by lowering the front feet of fridge so the bins tilt back and won't open so freely. Customer nowhas a better understanding of bin operation."
We serviced a
GENERAL ELECTRIC RANGE
Model JD630DTWW
Near North Chili, New York 14514
Trevor
Job Details: 09/09/2026
"The resident in facility is concerned that after using the self clean, the range door is locked and he can't use. When I checked unit, the door wasn't locked and the oven operation is normal. Resident appeared impatient when operating and pressing the buttons a bit frantically. I reset the range and advised the staff to reboot unit at the breaker box if the resident continues to have issues."
We serviced a
MAYTAG WASHER
Model MTW6205RW1
Near Rochester, New York 14624
Trevor
Job Details: 09/09/2026
Unit stuck in drain and lid lock fault. Ordering new latch and hinges. Pics needed.; ordrng 1 W11670519 (Lid lock) and 1 W11789527 (Hinge L) and 1 W11789526 (Hinge R)
We serviced a
WHIRLPOOL WASHER
Model WTW4107SW0
Near Rochester, New York 14606
Trevor
Job Details: 09/09/2026
F7E1 error code. New actuator/speed sensor needed. Installed new actuator and tested. All functions are working normally.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL DRYER
Model WED8600YW1
Near Rochester, New York 14611
Trevor
Job Details: 09/09/2026
F4E4 error code. This is a L2 voltage<50V error at relay. Dryer getting 240V at terminal. All thermostats and fuses check okay. Problem with relay on control board. New control board is needed. Customer declined repair at this time. Estimate: Control board $276.41 + $15.00 shipping. Labor- $166.95
We serviced a
WHIRLPOOL DRYER
Model CEM2743BQ0
Near Rochester, New York 14607
Trevor
Job Details: 09/09/2026
Rechecked dryer for any restrictions and heating issues. No problems found. Advised Eddy to disconnect vent at dryer and see if the drying is better.
We serviced a
KITCHENAID DISHWASHER
Model KDFS424SPS0
Near Rochester, New York 14618
Trevor
Job Details: 09/09/2026
Installed new Wash pump and tested. All functions are working normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ05
Near Rochester, New York 14620
Zach L
Job Details: 09/09/2026
"-20inHg fast equalization time to 15psi. Compressor abnormally not. Low side leak. Pressure tested system with nitrogen, found leak in evaporator. Replaced evaporator, recharged with R600a, and vacuumed to 500 microns. Tested, system restricted. Cleared restriction. Vacuumed system to 400 microns and tested. All temps and pressures checked good on startup. Unit working properly."
We serviced a
GENERAL ELECTRIC REFRIGERATOR/TOP
Model GNE27JYMYFFS
Near Webster, New York 14580
Zach L
Job Details: 09/09/2026
Installed fill tube kit. Unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED6720RW0
Near Irondequoit, New York 14617
Zach L
Job Details: 09/09/2026
"Replaced sensor and housing. Tested, unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC536SPS01
Near Pittsford, New York 14534
Jeremy
Job Details: 09/09/2026
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KDTS324SPS0
Near Fairport, New York 14450
Jeremy
Job Details: 09/09/2026
"Replaced inline fuse, tested good."
We serviced a
JENN AIR OVEN
Model JJW2830DS02
Near Palmyra, New York 14522
Jeremy
Job Details: 09/09/2026
"Unit has stuck key error code stored. Customer stated that code will go away but come back within 24 hours. Called techline, checked connections and verified voltage to panel. Techline advised replacing UI and signal harness. Case # 24885572; ordrng 1 W11236888 (Console) and 1 Sh15 (Shipping) and 1 W11132990 (Harness)"
We serviced a
MAYTAG WASHER
Model MTW6205RW1
Near Newark, New York 14513
Jeremy
Job Details: 09/09/2026
"Replaced control board for unit over filling, ran calibration cycle. Tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Webster, New York 14580
Andres V
Job Details: 09/09/2026
"Unit had lid lock error code. Ran a diag cycle successfully, I then started a drain and spin. Unit had issues with locking and could not tell if unit is locked or unlocked. ; ordrng 1 W11307244 (Lid lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC536SPS01
Near Pittsford, New York 14534
Ben H
Job Details: 09/09/2026
Replaced damaged door and roller
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ19
Near Shortsville, New York 14548
Jeremy
Job Details: 09/09/2026
Icemaker not making ice. Will not cycle manually. Verified correct voltage to icemaker. Needs icemaker.; rqstng P&A on 1 W11700250 (Icemaker)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Phelps, New York 14532
Jeremy
Job Details: 09/09/2026
"Replaced console, unable to remove hoses from dispenser without cutting them. Need hoses to replace dispenser.; ordrng 2 W11316599 (Cold hose)s and 1 W11316257 (Hot hose), dspstn on spec-tagged invntry: 1 W11752344 DRAWER"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Geneva, New York 14456
Jeremy
Job Details: 09/09/2026
Broiler door is hitting on the center of door against front of oven when closed instead of the rubber bumpers on either side of the door. I was unable to remove door to replace liner due to how hinges are installed. Called techline and they were unable to assist and there are no documents on the removal process. More research on removal process will need to be done. Case # 25893188; schdld next appmnt for 9/16 WED !
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Geneva, New York 14456
Jeremy
Job Details: 09/09/2026
"Unit has F6 E1 code for no communication to ACU after power outage and UI will not respond to button pushes. Cycled power to unit, and UI became responsive again. Ran diagnostic cycle, all functions check good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Rochester, New York 14618
Trevor
Job Details: 09/09/2026
Installed new sump assembly and tested. Dishwasher is operating normally with no errors.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GSE25GYPHCFS
Near Henrietta, New York 14467
Ben H
Job Details: 09/09/2026
Case number 25187497. Customer States excessive water buildup inside the fresh food section where the air comes in from the freezer. There is a bunch of condensation in the air vents at the fresh food section. Door gaskets are good and doors closed properly. Checked every entry point for warm air to get into the unit and there's no sealing issues. Contacted tech line and we found that the fresh food door is being opened on average around 60 times a day or more than double the standard rate. Tech line instructed me to advise customer to open the doors a lot less and keep them closed for longer amounts of times and condensation will go away
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Rochester, New York 14611
Ben H
Job Details: 09/09/2026
Replaced faulty lid lock and updated board and tested for proper operation
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Webster, New York 14580
Andres V
Job Details: 09/09/2026
Replaced door switch. Tested it out unit is working properly.
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS01
Near Rochester, New York 14618
Ben H
Job Details: 09/09/2026
Case number 24888773. Replaced water valve and there was no change. Contacted Tech line and they had me take the filter out. With the filter removed water flow is back to normal. Recommended customer buy new water filter
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Penfield, New York 14526
Andres V
Job Details: 09/09/2026
"Replace gear case, cam and the belt. Calibrated the unit and runned a diagnostic cycle. Unit working properly"