Service History 95 - Appliance Tec

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Irondequoit, NY 14622

Dave L

Job Details: 09/26/2022

Reinstalled door gasket on fresh food door.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Shortsville, NY 14548

Jeremy

Job Details: 09/26/2022

"Replaced strike, unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Rochester, NY 14623

James

Job Details: 09/26/2022

Replaced compressor and tested. Pressure held ten minutes at 140psi on nitrogen. Freezer began cooling after a few minutes. Customer is to monitor. ; dspstn on spec-tagged invntry: 2 W11490399 DRIER- TUBE and 1 W11506635 VALVE 1/4

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Webster, NY 14580

James

Job Details: 09/26/2022

"Upon inspection found pinhole leak through tub where heater bracket attaches. Left part. Need tub and sump for leaks. ; ordrng 1 W11409866 (Tub) and 1 W11416362 (Sump), dspstn on spec-tagged invntry: 1 W11537778 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Rochester, NY 14610

Josh Henchen

Job Details: 09/26/2022

Replaced module lower light due to not working. All lights in fresh foods/freezer working correctly. Refrigerator checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Webster, NY 14580

James

Job Details: 09/26/2022

Warranty scIcemaker dead. Cycled icemaker in diagnostics and icemaker motor timed out. Reset and retested and icemaker cycled and filled properly. Customer is to monitor. If problem persists order W10873791. Parts 75. Sh15. Labor 106.95.

We serviced a

KENMORE DRYER

Model 110.67042600

Near Webster, NY 14580

James

Job Details: 09/26/2022

Replaced heater and filter housing. Tested and verified operation. One year warranty on repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Webster, NY 14580

James

Job Details: 09/26/2022

Replaced lr ceiling led and it turned on after install. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED

We serviced a

WHIRLPOOL DRYER

Model WGD8500DW3

Near Rochester, NY 14626

Dave L

Job Details: 09/26/2022

Installed repair kit due to a worn idler. Removed excess lint fromCabinet. The dryer failed the airflow test. Highly recommending that the customer have the venting cleaned before putting the unit back into use ; used 1 4392067 (REPAIR KIT) from stock

We serviced a

GE DRYER

Model GTX22EASK0WW

Near Rochester, NY 14609

James

Job Details: 09/26/2022

Unit making grinding noise. Felt not aligned to drum so drum is scraping. Adjusted felt and inspected belt. Unit functions properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Spencerport, NY 14559

Dave L

Job Details: 09/26/2022

Replaced jazz board due to intermittent operation customer toMonitor ; used 1 WPW10503278 from stock

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Brockport, NY 14420

Dave L

Job Details: 09/26/2022

Customer states that unit has been leaking from underneath. Ran two diagnostic cycles and quick wash. Could not replicate issue

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Liverpool, NY 13090

Chuck G

Job Details: 09/26/2022

"Customer stated that unit is not working. Error codes F2E1-stuck key, F9E1-long drain and F7E6-shifter fault. Upon arrival water was in the tub and drain pump was not working. After inspecting unit i discovered a broken wire to the drain pump, i repaired wire and ran a diagnostic test cycle in which the unit operated normally. I calibrated unit. Unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Fairport, NY 14450

Ray Benedetto

Job Details: 09/26/2022

Customer concerned about excessive ice in freezer. Could not recreate symptom. Temps in freezer and fresh food were stable. Fans working and door seals sealing correctly. Customer will monitor.

We serviced a

WHIRLPOOL 50#IM 15' FS

Model GI15NDXZS1

Near Rochester, NY 14618

Ray Benedetto

Job Details: 09/26/2022

Unit not making. Water valve not filling. Recirculating pump abnormally loud. Ordering recirculating pump and water valve for repair.; ordrng 1 W10881366 (Water Valve) and 1 W11542867 (Recirculation Pump)

We serviced a

MAYTAG WASHER

Model MVWB980BG0

Near Rochester, NY 14618

Ray Benedetto

Job Details: 09/26/2022

"Suds detection, long fill errors in memory. Unit stopping in middle of cycle. Did not advance to last step in auto-diagnostic. Consulted with Techline, SR7734673644, suspected an issue with pressure switch. No holes or kinks in pressure sensor hose. Needs control board to repair. Customer needs time to decide if she will go through with repair.; ordrng 1 W10563021 (Control Board)"

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Rochester, NY 14608

Josh Henchen

Job Details: 09/26/2022

Customer stated lid not attached. Checked and found both screws missing from right facing side. Put one screw on both sides ordering 2 screws for Lid hinge W11404293.; ordrng 2 W11404293 (Screw)s

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Newark, NY 14513

Jeremy

Job Details: 09/26/2022

"Found that door catch is broken not allowing to door to stay closed and heating element tests open. Replaced catch, ordering element.; rqstng P&A on 1 WP3387747 (HEATER), used 1 WPW10610880 (CATCH) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055FRB

Near Clifton Springs, NY 14432

Jeremy

Job Details: 09/26/2022

Found that condensation was building on door mullion. Customer was not using moisture control. Advised customer to use the moisture control setting if moisture is building on center of door. Also found door seals are torn where they seal on mullion. Ordering door seals; rqstng P&A on 2 W10460610 (Door Gasket)s

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near East Rochester, NY 14445

Ray Benedetto

Job Details: 09/26/2022

"Unit won't start. Communication error between motor control unit and control board. Found burned out transistor on motor control unit, needs motor control unit to repair. ; ordrng 1 WPW10374126 (Motor Control Unit)"

We serviced a

AMANA REFRIGERATOR

Model AFD2535DEW4

Near Fairport, NY 14450

Ray Benedetto

Job Details: 09/26/2022

"Installed ice maker, but was not able to cycle. Receiving 120 from cabinet, but not to ice maker. Called Techline, recommended to switch ice maker wire harness. No continuity on ice maker fuse. Ordering wire harness for repair.; ordrng 1 WPD7813010 (IM Wire Harness), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Fairport, NY 14450

Ray Benedetto

Job Details: 09/26/2022

Tightened freezer door handle and replaced water filter. Operating normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 09/26/2022

"Replaced inner door and dispenser. Tested with self-diagnostic, all operations normal. No leakage."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 09/26/2022

"Water leaking from input water line, not part of the unit. Recommended that customer contact a plumber. Tightened freezer handle."

We serviced a

JENN AIR RANGE

Model JDS9860CDB01

Near Rochester, NY 14616

James

Job Details: 09/26/2022

Inspected and dropped off part. One year warranty parts only.

We serviced a

AMANA WASHER

Model NTW4501XQ0

Near Rochester, NY 14611

Josh Henchen

Job Details: 09/26/2022

"Customer stated washer was very out of balance. Checked and found washer leaning due to rust, left front foor not working. Re leveled washer/ shimmed and tested. Washer checks good."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2067AEQ

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 09/26/2022

"Ice maker not making ice. Ice in the tray, but not cycling. Needs ice maker. Customer decided against repair."

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Marietta, NY 13110

Doug Balcom

Job Details: 09/26/2022

Replaced lid lock. Unit does not work. Will not let you into diagnostic mode. Relay is just clicking on and off. Ordering control and relay. ; ordrng 1 W11188527 (Control) and 1 W11384790 (Relay)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Hilton, NY 14468

Dave L

Job Details: 09/26/2022

Replaced shorted fresh foodLed module. Tested ok; used 1 W10695459 (MODULE) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Warners, NY 13164

Doug Balcom

Job Details: 09/26/2022

Customer states no ice production. Found icemaker not working. Ran diagnostic test icemaker will not cycle. Ordering Icemaker and heater.; ordrng 1 W11579560 (Icemaker) and 1 W11226501 (Heater)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Weedsport, NY 13166

Doug Balcom

Job Details: 09/26/2022

Replaced drain pump. Unit drains but drain pump will not shut off. Checked pressure hose it is clear. Ordering control. ; rqstng P&A on 1 W11399433 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Newark, NY 14513

Doug Balcom

Job Details: 09/26/2022

Customer states unit quit mid cycle. Ran diagnostic test found f0e5 error code. Unbalanced load. Ran calibration. Unit sounds horrible in spin and agitate. Unit shifts between shift and agitate but grinds when spinning and agitating. Inspected cam and actuator. They are fine feel a grinding when turning pulley by hand. Unit needs a gearcase. Customer will buy a new unit.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Victor, NY 14564

Jeremy

Job Details: 09/26/2022

Customer stated they had electrical storm and washer would not turn on after. Verified unit has correct incoming line voltage. Control has 12VDC at HMI connection. Diagnostic LED not flashing after verified DC voltage. Control board has malfunctioned.; ordrng 1 W11543994 (Control) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 09/26/2022

"Customer stated unit is leaking and will not run a cycle. Found F8E4 error code and water dripping from fill hose into drip tray. Found that hose fitting connected to the fill valve was installed without a rubber washer. Installed rubber washer, verified no leak. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHW01

Near Clifton Springs, NY 14432

Doug Balcom

Job Details: 09/26/2022

"Customer states no cooling either compartment. Found compressor not running and evaporator leaking at joint. Ordering compressor, filter drier, and evaporator. ; ordrng 1 W11611030 (Evaporator) and 2 W11504450 (Lokring)s and 4 W11506619 (Lokring)s and 1 W11580057 (Compressor) and 4 W11578570 (Lokring)s and 1 W11109499 (Dryer) and 2 W11504445 (Lokring)s and 2 W11504447 (Lokring)s and 2 W11504415 (Lokring)s and 2 W11504416 (Lokring)s and 2 W11504420 (Lokring)s and 1 W11506635 (Access valve) and 1 876765 (Process tube)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Geneva, NY 14456

Doug Balcom

Job Details: 09/26/2022

Customer states dishwasher stops and says clean after not doing anything. Found wash motor not running. Ordering sump assembly.; ordrng 1 W11460946 (Sump assembly)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Geneva, NY 14456

Doug Balcom

Job Details: 09/26/2022

Customer states everyone has COVID in the household. They will need a reschedule. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Brewerton, NY 13029

Chuck G

Job Details: 09/26/2022

"Customer stated that unit is shaking excessively. No codes. I ran a diagnostic test cycle in which the unit operated normally. I inspected the unit: dampers , tub, hub all tested good. I calibrated unit and then ran a rinse & spin cycle with 5 towels in which unit the unit operated normally. I explained to the customer how to load the unit and how much HE detergent to use. Unit tested good"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near East Syracuse, NY 13057

Chuck G

Job Details: 09/26/2022

"Customer stated that the aqua clean is not working on chicken grease stains. I inspected unit and found the chicken grease staining. I explained to the customer that would be considered cosmetic damage and they might have to run several cleaning cycles to even put a dent into that grease staining if it does at all. I went over the cleaning process using the aqua clean with the customer. Customer also stated that she is unhappy with the unit and would like it replaced, i explained to the customer that they are welcome to call Whirlpool to express there concerns about the unit. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Manlius, NY 13104

Chuck G

Job Details: 09/26/2022

Customer stated that lid was broke. After inspecting unit i discovered that the glass is separating from the frame on the lid. Ordering lid W11470212; ordrng 1 W11470212 (Lid)

We serviced a

JENN AIR DISHWASHER

Model JDB1250AWP

Near Manlius, NY 13104

Chuck G

Job Details: 09/26/2022

"Customer stated that start button is not working. After inspecting unit the harness tested good, control tested good but the UI tested bad. UI is not an available part as its out of production. I explained to the customer that most parts for this unit is not available to order."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Rochester, NY 14617

James

Job Details: 09/22/2022

"Doors very difficult to open. Frost forming in freezer. Freezer switch sticking. Put hole in drain tube for vent. Doors now opening easier. Freezer door warped and spray foam coming out of ff door. Ordering doors, switch and badge. ; ordrng 1 13109223SQ (Door) and 1 13107553SQ (Door) and 1 W11223753 (Badge) and 1 W11396033 (Switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Rochester, NY 14613

James

Job Details: 09/22/2022

Striker broken off. Removed part. Showed customer how to replace. ; ordrng 1 W11457841 (Strike)

We serviced a

AMANA DISHWASHER

Model ADB1300AFB1

Near West Henrietta, NY 14586

Ray Benedetto

Job Details: 09/22/2022

"Replaced drain hose. Tested, filled, washed and drained with no leakage. Dishwasher can not be uninstalled unless floor board is removed."

We serviced a

WHIRLPOOL FREEZER

Model GI15NDXZS

Near Rochester, NY 14618

Andres V

Job Details: 09/22/2022

I sent an automated call to let customer know I was on my way. When I typed in directions it took me to old landmark Dr but their was no house with the number 65. I called three times and left voicemail but no one called back I also waited 20 min.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Perry, NY 14530

Josh Henchen

Job Details: 09/22/2022

"Replaced control due to error code fault. Ran diagnostic cycle, functions properly. No Error codes. Ran normal wash cycle. Washer checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW00

Near Rochester, NY 14624

Dave L

Job Details: 09/22/2022

"Replaced ice maker that would It cycle.Customer to monitor after 24 hours. ; ordrng 1 Sh (Sh), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Rochester, NY 14610

Josh Henchen

Job Details: 09/22/2022

"Customer stated lights not working properly. Checked and found lower module light had failed and is no longer lighting. Top vp light and freezer light are dimmed. Ordering module Light WPW10515057.; ordrng 1 WPW10515057 (MODULE, LOWER LIGHT)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Penfield, NY 14526

Andres V

Job Details: 09/22/2022

Sent a call to let them know I was on my way. Arrived to home rang door bell twice but no one came to door. I gave them a call no one answered left voicemail. Waited 15 min no one arrived home. I left a card.

We serviced a

AMANA REFRIGERATOR

Model AFD2535DEW4

Near Fairport, NY 14450

Andres V

Job Details: 09/22/2022

Customer stated unit stopped producing ice. I diagnosed unit by trying to cycle ice maker but paddles were not moving. I took a voltage reading found it was getting 120v but not cycling. Ordering icemaker.; ordrng 1 D7824706Q (Icemaker)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Phelps, NY 14532

Andres V

Job Details: 09/22/2022

"Customer stated unit locked itself and would not do anything. I diagnosed unit noticed that their was water in tub. I put unit Into a diagnostic mode and ran the drain pump but it was not draining. I took off front panel and took out coin trap. Coin trap was clogged with lint, I cleaned out filter then put unit back together. I ran a diagnostic cycle, unit drained correctly and advance cycle. Washer is working properly.; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HZ0

Near Ontario, NY 14519

Andres V

Job Details: 09/22/2022

Replaced the touchpad and the ACU. Set clock to right time and tested touchpad. UI responds to commands and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Rochester, NY 14606

Dave L

Job Details: 09/22/2022

Unit would not make ice due to a frozen fill tube. Removed iceFrom tube. Ice maker tested ok. Cleaned condenser. Temps checked ok.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near West Henrietta, NY 14586

Ray Benedetto

Job Details: 09/22/2022

"Installed control board, did not power on. Only receiving between 85-95 VAC at power connector. Ordering wire harness for repair. Need to return with Control Board.; ordrng 1 W11529071 (Wire Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Dansville, NY 14437

Jeremy

Job Details: 09/22/2022

Replaced control and motor for motor not running. Unit checks good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Webster, NY 14580

Andres V

Job Details: 09/22/2022

"Customer stated unit would not lock or do anything. I diagnosed unit found that it would not spin it would just make a humming noise. I made sure unit spun freely I also looked underneath and checked capacitor which tested good. I then took off back panel and noticed that connection was loose. Once I plugged connection back in I made sure board was sending voltage to motor. When I ran another diagnostic cycle unit did spin. I also ran a drain and spin cycle, unit completed cycle properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04:.F

Near Rochester, NY 14626

Dave L

Job Details: 09/22/2022

"Replaced controls, ice maker, and fan harness due to intermittent loss of power. Customer to monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Canandaigua, NY 14424

Jeremy

Job Details: 09/22/2022

"Customer stated circuit breaker keeps tripping. Ran diagnostics and verified all operations. Inspected wiring harnesses at door, evaporator and compressor and found no broken or frayed wires. Freezer and fresh food temps are in expected range. Refrigerator is operating as expected. Suggested customer have Arc Fault breaker replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAT03

Near Rochester, NY 14626

Dave L

Job Details: 09/22/2022

Replaced ice maker due to noise leaking mold. Customer toMonitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 09/22/2022

"Customer concerned about weak cooling in fridge. Found frost buildup inside freezer cavity and thawed out. Tested bimetal sensor, heater energized. Ordering harness and control board for repair.; ordrng 1 W11524653 (Harness/Bimetal)"

We serviced a

MAYTAG WASHER

Model MHW4100DW0

Near Brighton, NY 14610

Ray Benedetto

Job Details: 09/22/2022

Wrong ACU. Reordering Control Board. ; ordrng 1 W11029154 (Control Board)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE01

Near Rochester, NY 14619

Ray Benedetto

Job Details: 09/22/2022

"Fridge not cooling. Excessive ice buildup in freezer section blocking air vent. Defrosted ice and frost. Thermistor reading true and evap fan running. Energized heater, working correctly. Door seals sealing properly. Unit has full frost pattern. Customer will monitor."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bloomfield, NY 14469

Jeremy

Job Details: 09/22/2022

Customer stated she could not start a cycle. Sensing light was blinking on arrival indicating cycle was paused. Pressed start button and unit began filling. Checked and found no stored error codes. Washer is operating as expected.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDD01DPPA1

Near Victor, NY 14564

Jeremy

Job Details: 09/22/2022

Unit is not fully draining. Checked and found drain impeller on rotor is damaged causing slow drain. Ordering rotor.; ordrng 1 WP8194092 (Rotor) and 1 Sh15 (Shipping)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS

Near Fairport, NY 14450

Josh Henchen

Job Details: 09/22/2022

"Replaced pump and motor assembly due to not operating. Ran diagnostic optical cycle, functions properly. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Fairport, NY 14450

Josh Henchen

Job Details: 09/22/2022

Replaced control and thermistor to dryer. Ran diagnostic cycle checked good. No codes. Ran normal cycle dryer is heating and running as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS4

Near Hilton, NY 14468

Dave L

Job Details: 09/22/2022

ReplacedBroken rack adjuster. Part under ATEC warranty ; used 1 Wpw10546503 (Adjuster) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hilton, NY 14468

Dave L

Job Details: 09/22/2022

Found magnet on slider detached causing basket engagement failure. Replaced clutch slider. Tested ok. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3Y

Near Hamlin, NY 14464

Dave L

Job Details: 09/22/2022

"The unit will not complete cycles due to transmission leaking onto motor and actuator. Ordering Gearcase. Actuator, cap cam, belt, and motor; rqstng P&A on 1 W11454734, ordrng 1 W10890624 (Motor), rqstng P&A on 1 W10913953 (Actuator) and 1 W10721967 (Cam), ordrng 1 W11239857 (Belt), rqstng P&A on 1 W11428524 (Cap)"

We serviced a

JENN AIR RANGE

Model JGS8860BDP

Near Pittsford, NY 14534

Jeremy

Job Details: 09/22/2022

"Replaced oven control for no voltage to bake ignitor. Found bake ignitor is also bad, replaced ignitor, unit checks good.; used 1 12400035 (IGNITOR) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Brockport, NY 14420

Dave L

Job Details: 09/22/2022

Found the compressors discharge tube making contact with the cabinet and causing a noise. Adjusted tubing. Noise went away.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Rochester, NY 14611

Josh Henchen

Job Details: 09/22/2022

Customer stated washer fills and drained. Explained that her drain pipe needed to be raised to stop it from forcing water down the drain. Customer will call plumber. Washer checks good.

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near West Henrietta, NY 14586

Ray Benedetto

Job Details: 09/22/2022

"Strong natural gas smell coming from interior of unit. Called Techline SR7734647196, recommended to order valve/burner assembly. Lid has dent on it. Customer requests that door side be switched. Safety dept notified SR7734623520.; ordrng 1 WPW10208383 (Top Lid) and 1 280119 (Burner Assembly/Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Brockport, NY 14420

Dave L

Job Details: 09/22/2022

Dishwasher will not clean. Wash motor will kit run. 0vac to motor. Ordering control and sump.; ordrng 1 W11505998 (Control) and 1 W11460945 (Sump)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV0

Near Rochester, NY 14619

Josh Henchen

Job Details: 09/22/2022

"Called Techline SR#7734550639, referred me to W10622771 in service matters, also stated unit needs a new ignitor due to the appearance of an old ignitor. Ordering new ignitor WPW10324262 and regulator W10861656.; ordrng 1 WPW10324262 (IGNITOR) and 1 W10861656 (Regulator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Brockport, NY 14420

Dave L

Job Details: 09/22/2022

Removed debris from lower spray arm that was preventing it from spinning. Tested ok.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Syracuse, NY 13210

Doug Balcom

Job Details: 09/22/2022

Customer states water leaking in refrigerator. Found freezer drain clogged. Cleared drain. Unit is operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Syracuse, NY 13224

Doug Balcom

Job Details: 09/22/2022

Customer states there is a scratch on the door. Ordering a door assembly and badge. ; ordrng 1 W11206157 (Door assembly) and 1 W11178521 (Badge)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near East Syracuse, NY 13057

Doug Balcom

Job Details: 09/22/2022

Customer states they broke a glass and can't find the broken glass. Removed broken glass from unit ran test cycle no codes. unit is operating as designed.

We serviced a

IKEA RANGE

Model IBS350PXS00

Near Fayetteville, NY 13066

Doug Balcom

Job Details: 09/22/2022

Customer states oven is dead and door won't open. Found thermal fuse and hi limit thermostat bad. Ordering parts.; ordrng 1 WO9759243 (Thermostat) and 1 WPW10638608 (Thermal fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Syracuse, NY 13206

Doug Balcom

Job Details: 09/22/2022

Customer states refrigerator warm. Found ice built up on evaporator fan the evaporator was clear. Found icemaker detached from wall preventing freezer door from closing all the way. Defrosted fan and removed icemaker at customer request since they have no water to the refrigerator. Unit is operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near East Syracuse, NY 13057

Doug Balcom

Job Details: 09/22/2022

Customer states unit only fills and drains water will not wash. Found bad wash pump. Ordering sump assembly and sensor.; rqstng P&A on 1 W11085683 (Sump assembly) and 1 W11084121 (Sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Syracuse, NY 13212

Doug Balcom

Job Details: 09/22/2022

Customer states refrigerator warm. Found evaporator frosted up. Ordering thermistor.; ordrng 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Rochester, NY 14616

James

Job Details: 09/22/2022

Unit wouldn't start and made burning smell. Reinstalled belt and tested burner. Verified vent is clear. Customer is to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Rochester, NY 14612

James

Job Details: 09/22/2022

Replaced control and compressor turned on. Customer is to monitor.

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Rochester, NY 14616

James

Job Details: 09/22/2022

Unit intermittent to spin. Tested drain and spin and motor starts and stops abruptly. High speed not functioning in Diagnostics. Tachometer issue in motor. ; ordrng 1 Sh15 and 1 WPW10192987 (Motor) and 1 WPW10192965 (Mcu jic)

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Rochester, NY 14612

James

Job Details: 09/22/2022

Unit stays in sensing cycle. No errors. Diagnostics passed. Hot cold reversed. Corrected hoses and calibrated. Tested normal cycle. If problem persists replace W11124710

We serviced a

KITCHENAID REFRIGERATOR

Model KFRR507HBS00

Near Brockport, NY 14420

Dave L

Job Details: 09/22/2022

Replaced shorted upper led module. Tested ok. ; used 1 W10695459 (MODULE) from stock

We serviced a

KENMORE DRYER

Model 110.67042600

Near Webster, NY 14580

Andres V

Job Details: 09/22/2022

"Customer stated dryer was not heating. I diagnosed unit found heating element to have no continuaty, unit needs new element. Also lint screen grilled is warped and theirs stuff getting caught and going into blower.; ordrng 1 8544771 (Heating element) and 1 8544723 (Lint screen grille)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Hilton, NY 14468

Dave L

Job Details: 09/21/2022

Replaced ice maker that would. It cycle. Tested ok in diagnostics. ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Rochester, NY 14625

Josh Henchen

Job Details: 09/21/2022

"Customer stated dishwasher worked for 3 days then completely stopped. Checked and found ground wire not connected, unit is recieveing 120V. No power to control, ordering control W11462458.; ordrng 1 W11462458 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVQ01

Near Rochester, NY 14623

Ray Benedetto

Job Details: 09/21/2022

"Customer concerned about watery ice. Door seals sealing correctly. Dispenser opening and closing properly. Replaced light bulb in fridge. Ice bucket difficult to remove. Ordering shaft, grease and seal per Service Pointer W10462779.; rqstng P&A on 1 WP2188917 (Shaft) and 1 WP2198628 (Seal) and 1 WP2315559 (Sleeve) and 1 WP542638 (Grease), used 1 8009 (Light Bulb) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Penfield, NY 14526

Andres V

Job Details: 09/21/2022

Customer stated ice was still getting jammed in the chute which would cause flap to be left open and create frost. When I was there ice dispenser was working properly but customer says that sometimes it does and doesn't. We've replaced various parts in this refrigerator and theirs no more parts to replace that goes with this issue. I tried to call techline to get this noted but they were in training and unavailable. I suggested customer calls customer service to let them know issue is still going on. I left customer the SR number so she can refer it to whirlpool.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rochester, NY 14620

Josh Henchen

Job Details: 09/21/2022

"Customer stated lid lock just flashing. Checked and found F5E1,F5E2,F5E3,F2E1. Found door latch jammed open. Reset door lock, lid locks correctly. Ran diagnostic checks good. Washer checks good."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Churchville, NY 14428

Ray Benedetto

Job Details: 09/21/2022

Induction cooktop shutting off in middle of cycle. Consulted with Techline SR7734641987. Determined to be either a problem with IPC or User Interface. Ordering parts for repair.; rqstng P&A on 1 W10886867 (IPC Board) and 1 W11208294 (User Interface)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Webster, NY 14580

Andres V

Job Details: 09/21/2022

Customer had one of the lights go out in the fresh food section. I looked up part number and checked to see if it was van stock but it is not. Ordering new LED light.; ordrng 1 W11462342 (LED light)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Rochester, NY 14612

James

Job Details: 09/21/2022

Replaced doors and badge.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Irondequoit, NY 14622

Andres V

Job Details: 09/21/2022

"Customer stated unit was not draining. I put unit into a diagnostic mode and checked error codes. I found code F7E1 for basket speed fault. I ran a diagnostic cycle I noticed that unit would not agitate or spin all I heard was a humming noise. I took a resistance reading on the capacitor and found an OL, unit needs new capacitor. ; ordrng 1 W11428524 (Capacitor)"

We serviced a

JENN AIR RANGE

Model JDS9860CDB01

Near Rochester, NY 14616

James

Job Details: 09/21/2022

Lh burners will not ignite. Model tag inaccessible. Igniter cap is missing. Cant get part individually. Need burner module. ; ordrng 1 74010760 (Burner) and 1 Sh15

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near North Chili, NY 14514

Ray Benedetto

Job Details: 09/21/2022

Ice maker not working. Ice maker would not harvest in test mode. Found severed wire on left freezer door. Will need freezer door to repair.; rqstng P&A on 1 LW11038917 (Freezer Door (Black Stainless))