Near Rochester, NY 14625
Steve
Job Details: 09/12/2019
WASHER MAYTAG MVWB755DW0 Tested washer and inspected between tubs for long drain error. The drain worked as expected during testing and found no debris obstructing the pump. The wash tests good.
Near Rochester, NY 14616
David
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit is not cooling but is running. No frost pattern at all. Ordering evaporator suction line, and compressor; ordrng 1 482801 (mount-tray) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
Near Ontario, NY 14519
Steve
Job Details: 09/12/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 Heated and reformed gasket again to seal better. Caulked gaps in liner where it meets the cabinet. The freezer door is sealing.
Near Rochester, NY 14618
Evan
Job Details: 09/12/2019
RANGE FRIGIDAIRE PLGS389ECI Customer stating that control is shutting off when running bake cycle. Upon arrival to home ran test bake cycle. Unit began to preheat to 350 then display went blank. Unit rebooted itself. Attempted to run bake cycle again. Unit was maintaining 350 degrees for 20 mins then when opening door control completely went blank. Unit will need control board. Top burners are still functional
Near Hilton, NY 14468
David
Job Details: 09/12/2019
RANGE WHIRLPOOL WFG525S0HB1 Front left burner was not lighting. Replaced burner head and adjusted simmer. The burner now lights much better
Near Geneva, NY 14456
Dave
Job Details: 09/12/2019
RANGE KITCHENAID KFGG500ESS2 Unit is not lighting the gas . Needs new burner head for right front . Ordering Burner WPW10515455 . Send part to customer.; ordrng 1 WPW10515455 (burnr-head (SHIP PART TO CUSTOMER))
Near Canandaigua, NY 14424
Dave
Job Details: 09/12/2019
MICROWAVE WHIRLPOOL WML55011HS2 "Unit is not heating . Called techline SR 7725841405 checked power relay on board didn't have 120v when door was closed . Could be due to a bad switch . Replaced interlock. Tested unit again . Same issue . Ordering control W11129648 , filter board WPW10531156, transformer W11024976 , diode W11256462 , magnetron W11115131 . Will try control board .ordering other parts to have on hand .; ordrng 1 W11024976 (transformr) and 1 W11115131 (magnetron) and 1 W11129648 (cntrl-elec) and 1 W11256462 (diode) and 1 WPW10531156 (filter)"
Near Rochester, NY 14616
David
Job Details: 09/12/2019
REFRIGERATOR AMANA TM17TBW Inspected unit for abnormal sounds. Could not replicate. Inspected condenser fan for wear. Looked okay. Evaporator fan looksOkay. Many parts are discontinued on this model. Cleaned condenser as a courtesy. Verified defrost operation.
Near Irondequoit, NY 14617
David
Job Details: 09/12/2019
WASHER MAYTAG MVWX655DW1 The washer would not completeCycles due to a broken armature on the actuator. Replaced the actuator and ran calibration. Unit tested good; used 1 W10913953 (ACTUATOR) from stock
Near Farmington, NY 14425
Dave
Job Details: 09/12/2019
RANGE WHIRLPOOL WFC310S0EB3 F9E0 mis wired error code . Unit needs new harness W11226234 and block terminal W10245259 ordering parts .; ordrng 1 W10245259 (block-term) and 1 W11226234 (harns-wire)
Near Clifton Springs, NY 14432
Dave
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Ice maker wasn't working . Wouldn't cycle . Replaced ice maker . Cycled unit tested good . Checked water flow was slow . Opened and closed self piercing valve . Water flow is now faster . Center rail that holds the crisper drawer is broken . Needs new rail WPW10326469 , frame WPW10329866 , trim WPW10231345 , ordering filter bypass W11395888; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10231345 (trim-shelf) and 1 WPW10326469 (rail-centr) and 1 WPW10329866 (frame)"
Near Irondequoit, NY 14617
David
Job Details: 09/12/2019
RANGE MAYTAG MEW9527FZ02 Oven had a door latch code after selfClean but is operational. Unable to recreate failure. Door motor testing good. Customer would like to monitor
Near Fairport, NY 14450
Evan
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW5000DW1 Customer stated that unit was stuck in wash cycle. Checked for codes upon arrival. Unit was displaying error code f5e2 for lid lock fault. Attempted to run test cycle. Latch will not lock. Replaced lid lock and ran test cycle again. Unit completed cycle as it should. Ran drain & spin to confirm function outside of test mode. Unit tested good
Near Churchville, NY 14428
David
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced control with updated version due to excessive humidity. Water tubes ordered were not correct. Reordering tunes; ordrng 1 W10764297 (tube-water) and 1 W10906064 (tube-water)
Near Clifton Springs, NY 14432
Dave
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Replaced both fresh food door gaskets and freezer gaskets due to tearing and not sealing . Doors are sealing . Sealed the cabinet with silicone both fresh food section and freezer .Tested good .
Near Pittsford, NY 14534
Evan
Job Details: 09/12/2019
RANGE KITCHENAID KICU509XSS00 Replacing fuse on IPC board due to unit blowing fuse and not heating left side burners. Replaced fuse. Attempted to test burners and fuse had blown in the process of doing so. Shut off power to unit and replaced IPC board. Reinstalled all parts. Tested burners after configuring cooktop. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/12/2019
DRYER WHIRLPOOL WGD92HEFW0 Replacing side panels due to units drum rubbing up against side walls and eventually cutting hole in side walls from drum. Replaced both side panels. Ran test cycle. Unit tested good
Near Rochester, NY 14617
Shaiman
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW4855HW1 Agitator fell off again. Contacted tech line. Agent suggests to replace gear case and bolt at the same time. Replacing gear case and bolt. SR: 7725844677; ordrng 1 W11035747 (GEARCASE )
Near Clifton Springs, NY 14432
Dave
Job Details: 09/12/2019
RANGE WHIRLPOOL WFE540H0AW0 Replaced trim vent due to being broken and not staying connected to the oven door .tested unit . Tested good .
Near Irondequoit, NY 14617
Shaiman
Job Details: 09/12/2019
DRYER AMANA NED4655EW1 Customer concerned about door not closing properly. Issue was caused by a loose screw on the hinge. Tightened screw. Repair successful.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE
Near Rochester, NY 14625
Steve
Job Details: 09/12/2019
DRYER ADMIRAL AED4675YQ1 "Replaced white thermal fuse for no heat. The dryer is heating as expected. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Geneseo, NY 14454
Steve
Job Details: 09/12/2019
DISHWASHER KITCHENAID KDTE334GPS0 Found user interface was unresponsive. Removed and attached connection at the ui and it started working but with no sound at all. Ordering UI; ordrng 1 W11165145 (CONSOLE)
Near Rochester, NY 14615
Shaiman
Job Details: 09/12/2019
DRYER ROPER RGD4640YQ2 Support roller showed heavy wear; causing a loud noise during use. Installed maintenance kit and tested vent. Unit testing good. Repair successful. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Near Rochester, NY 14625
Evan
Job Details: 09/12/2019
WASHER MAYTAG MHW5630HC0 Customer stated that unit was flashing the spin cycle setting when trying to start unit. Attempted to run cycle. UI was acting very erratic. Would not allow tech to select commands. Unplugged unit to let control reset. Once resetting control could not replicate issue. Ran diagnostic cycle to confirm function. Ran drain/spin cycle. Unit tested good
Near Rochester, NY 14621
Shaiman
Job Details: 09/12/2019
WASHER MAYTAG MVWX655DW1 Customer stated that the unit would not work. F5E2 error code stored. Lid would not lock in manual diagnostics. Replaced lid latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock
Near Rochester, NY 14609
Shaiman
Job Details: 09/12/2019
WASHER AMANA NTW4705EW0 Customer concerned about the unit getting stuck in the wash cycle with no water in the tub. F8E1 code stored. Cold water would not dispense in manual diagnostics. Cold water valve was off due to recent pipe repairs. Turned on water valve. Ran auto verification cycle and watched machine go to rinse cycle with customer. Unit testing good.
Near Lakeville, NY 14480
Dave
Job Details: 09/12/2019
RANGE GE JBP23DR2WW Right front burner switch failing ordering new switch WB24T10025; ordrng 1 WB24T10025 (infinite switch)
Near Farmington, NY 14425
Dave
Job Details: 09/12/2019
DISHWASHER WHIRLPOOL WDF550SAHB Drain pump is very loud . Ordering pump W11226877 . Water is not draining consistently after cycle . Order control W11230457; ordrng 1 W11226877 (pump-drain) and 1 W11230457 (cntrl-elec)
Near Hemlock, NY 14466
Dave
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW8040DW0 Replaced user interface due to no operation. Sprayed new user interface board with dielectric grease . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Fairport, NY 14450
Steve
Job Details: 09/12/2019
DISHWASHER MAYTAG MDB4949SDZ0 Removed pump and removed debris from pump area for not draining properly. The dishwasher tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Livonia, NY 14487
Steve
Job Details: 09/12/2019
WASHER WHIRLPOOL WFW75HEFW0 Fo7 do the pump clean out that the customer can not access was full of lint causing unit to not drain. Removed back and cleared clean out. The washer tests good.
Near Rochester, NY 14620
Shaiman
Job Details: 09/12/2019
DRYER KENMORE 110.7088299 Unit would shut off during use due to a faulty thermistor. Replaced thermistor. Unit testing good. Vent also testing good.
Near Rochester, NY 14624
David
Job Details: 09/12/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced freezer led due to lights not illuminating in the freezer and fresh food section. Unit tested good.
Near North Chili, NY 14514
Shaiman
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW1 Replaced valve housing assembly and ran test verification cycle. Unit testing good.
Near Rochester, NY 14624
Shaiman
Job Details: 09/11/2019
FREEZER MAYTAG MZF34X16DW04 Applied silicone to the freezer cabinet. Repair successful.
Near Pittsford, NY 14534
Evan
Job Details: 09/11/2019
WASHER AMANA NTW4516FW3 Customer stated that unit did not finish cycle. Upon inspection checked for error codes. Unit was displaying basket speed fault code f7e1. Ran tachometer verification test. Shifter passed test. Discovered that cam but was loose causing pulley not to be aligned with motor pulley. This was causing issue. Tightened cam nut and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Fairport, NY 14450
Evan
Job Details: 09/11/2019
WASHER MAYTAG MVWC450XW4 Customer stating that unit is very loud while in spin. Upon arrival checked for error codes. Unit was displaying f7e1 for basket speed fault. Ran test cycle. During spin portion of cycle could hear that gear case bearing is failing. Quoted customer to replace gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Ontario, NY 14519
Evan
Job Details: 09/11/2019
DRYER MAYTAG MGD8200FW0 Replacing UI due to unit not consistently accepting commands. Replaced UI and tested all functions. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 09/11/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 Replacing freezer door gasket due to top left corner of gasket leaking air into freezer causing small amount of ice to build in top left corner. Replaced gasket. Customer to monitor if issue persists. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW7300DW1 Replacing control due to unit continually Adding time to end of cycle when cycle is finished. Replace control. Ran calibration cycle. Ran quickwash while in home with customer to confirm function. Unit progressed through cycle as it should. Unit tested good
Near Rochester, NY 14610
David
Job Details: 09/11/2019
DRYER WHIRLPOOL WED4850HW0 Customer is experiencing long dry times. The vent goes up to the roof of a 4 story building and the dryer is in the basement. Explained why this is causing long dry times to the customer. Vent tested poor. Recommending customer have venting rearranged.
Near Rochester, NY 14611
Shaiman
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW Replaced drain pump. Hub was also worn out. Replaced hub and washplate. Unit testing good.; used 1 W10528947 (HUB) from stock
Near Rush, NY 14543
Steve
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replac d ice maker for open motor on ice maker. The ice maker passed test in harvest mode.
Near Penfield, NY 14526
Steve
Job Details: 09/11/2019
RANGE MAYTAG MER6600FZ1 Replaced right rear burner for open burner. The stainless is coming off door. Glued stainless to door and taped until it dries. The range tests good.
Near Rochester, NY 14618
Steve
Job Details: 09/11/2019
RANGE WHIRLPOOL GFG471LVS0 Found the wire to the door switch came loose and the customer could not put unit in sabbath mode due to it is part of the process. Tightened wire and the oven goes in sabbath as expected.
Near Webster, NY 14580
Steve
Job Details: 09/11/2019
REFRIGERATOR GE GFE29HMEEES Replaced control due to update stopped all fans from running. The freezer fan started running after install. The FF fan started to work also. The refrigerator tested good.
Near Penfield, NY 14526
Steve
Job Details: 09/11/2019
DISHWASHER KITCHENAID KUDS301XWH7 Replaced the upper rack adjusters for falling top rack. The dishwasher tested. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Rochester, NY 14609
David
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS92EC7AS02 Unit was not responding due to an open control fuse. Replaced fuse and tested fan and elements. Unit testing good
Near Webster, NY 14580
David
Job Details: 09/11/2019
OVEN MAYTAG MEW7527AW01 Unit was not heating due to an open control fuse. Replaced fuse and tested blower and elements. Unit testing good.
Near Webster, NY 14580
David
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KFIS29PBMS03 Customer is experiencing a leak under the unit. Water was shut off when I arrived. Rolled unit out to inspect the water valve that has failed twice before. Watched valve during use. Did not find evidence of a leak at the valve. Found a puddle of water under the drain tube that was plugged. Cleared tube and inspected drain pans.
Near Penfield, NY 14526
David
Job Details: 09/11/2019
WASHER WHIRLPOOL WFW75HEFW0 The detergent was not entering the machine normally due to a mis adjustment of the dispenser cup. Readjusted cup so that the detergent would mix with the water
Near Hilton, NY 14468
David
Job Details: 09/11/2019
RANGE WHIRLPOOL WFG550S0HZ1 Spoke to customer. Preordered regulator and caps. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10602001 (valve-gas)
Near Macedon, NY 14502
Dave
Job Details: 09/11/2019
DRYER WHIRLPOOL WED4815EW1 Checked heating element 10 ohms . Thermal fuse is good . High limit is good . Unit components tested good.. unit tested good .
Near Rochester, NY 14609
Dave
Job Details: 09/11/2019
WASHER KENMORE 110.2071299 Motor retainer rusted and wasn't holding the motor and transmission together. Suggested replacing coupler 285753A and motor retainer WPW10086010 . Customer wasn't sure about repair . Was able to zip tie motor mount and bracket together . Tested unit . It is working . Customer may seek new unit If it breaks .; dspstn on spec-tagged invntry: 1 285753A COUPLING
Near Rochester, NY 14618
Steve
Job Details: 09/11/2019
RANGE GE JBP66DM1CC Customer complained of oven not heating. On arrival the the oven over heated to almost 500 degrees during preheat. The oven needs a control board. Quoted customer ; rqstng P&A on 1 WB27T11012 (faceplate ) and 1 WB27T11311 (range oven elec cont)
Near Penfield, NY 14526
Dave
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Called techline SR 7725510570 this is a reoccurring issue with the fresh food evaporator frosting up . Techline said that there is no further suggestions with unit to have it fixed . Techline deemed unit unrepairable . Defrosted unit for the mean time to get customer cooling . Customer will contact customer service . Trade care team SR 7725774334 . Unit is unrepairable.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Geneseo, NY 14454
Steve
Job Details: 09/11/2019
WASHER WHIRLPOOL WFW95HEXW0 Customer repaired machine prior to visit
Near Pittsford, NY 14534
Dave
Job Details: 09/11/2019
DISHWASHER GE GDT655SGJ0WW Replaced main control and user interface. The user interface that came from GE was faulty. Put in the old user interface board . Tested unit . Tested good . Customer will contact GE about user interface board . Customer will try unit and see if it's working properly. .
Near Rochester, NY 14624
Steve
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr#7725834340 s6163 found control not sending power to defrost heater. Quoted customer 573.39 and they denied the quote. Part covered under loyalty retention program. ; ordrng 1 W11089236 (cntrl-elec)
Near Webster, NY 14580
David
Job Details: 09/11/2019
REFRIGERATOR MAYTAG MFX2676FRZ00 Replaced evaporator cover and evaporator motor harness due to the fresh food evaporator not defrosting. Customer to monitor
Near Rochester, NY 14609
Shaiman
Job Details: 09/11/2019
WASHER WHIRLPOOL MHW6630HW0 "Customer states unit has not leaked since last visit. If leaking should occur again, return with W11314648."
Near Webster, NY 14580
David
Job Details: 09/11/2019
WASHER MAYTAG MVWC415EW1 Unit not washing clothes due to unit unit not sensing properly. Calibrated unit back to factory setting to reset control after motor and belt were changed
Near Webster, NY 14580
David
Job Details: 09/11/2019
REFRIGERATOR GE GFSS6KKYCSS Defrost drain is frozen and is causing water to build up under the crisper. Unit needs a drain heater. Ordering heater clip; ordrng 1 DA61-06796A (bulb clip)
Near Rochester, NY 14622
David
Job Details: 09/11/2019
DRYER MAYTAG MEDC215EW1 Checked dryer. Dryer was operating as expected.
Near Lyons, NY 14489
Dave
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW8040DW4 F8E1 long fill error code . F3E2 inlet temp fault . Tested unit in diagnostics. Water valve is not working . Ordering housing W11173597; ordrng 1 W11173597 (housing)
Near Marion, NY 14505
Dave
Job Details: 09/11/2019
RANGE JENN AIR JDS1750FS0 Called techline SR 7725829846. Checked to make sure that the unit was converted to LP it was . Adjusters screws were to far out . Adjusted screws . Was able to get back rear burners set on low with good flame . Adjusted front burners but was not able to get them so they will stay lit on low . Ordering valves for both front burners W11223016; ordrng 2 W11223016 (valve-brnr)s
Near Henrietta, NY 14467
Shaiman
Job Details: 09/11/2019
WASHER AMANA NTW4516FW3 Replaced cabinet and suspension. Unit testing good.
Near Rochester, NY 14615
Dave
Job Details: 09/11/2019
WASHER MAYTAG MVWC555DW1 "Washer not spinning out . Found the basket hub was worn out . Found the gear case drive shaft was worn out and that is what caused the basket hub to fail . Installed new hub from truck stock W10528947 . Bring washer plate W10902814 from office covered under one year . Ordering gearcase W11035751 . Another basket hub W10528947 . Parts are covered due according to office KB. ; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase), dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W10528947 (HUB) from stock"
Near Pittsford, NY 14534
Evan
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTE104DSS0 Replacing wash motor due to unit leaking from diverter. Included pictures of damaged floor in front of unit. Replaced wash motor. Ran diagnostic cycle. Unit tested good. No leaks
Near Rochester, NY 14618
Shaiman
Job Details: 09/11/2019
DRYER WHIRLPOOL WED5520SQ0 Customer states unit is not drying as it should on medium temp setting. Collected temperatures from the exhaust. 140 average for low AND medium. 145 average for high. Suspecting a failed temp selector switch; replacing. ; ordrng 1 WP3405156 (TEMP SELECTOR )
Near Webster, NY 14580
Evan
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WOC75EC0HS03 Customer is experiencing F6e0 error code for UI communication error. UI is losing power. This unit is replacement for same model that was experiencing same issue. Called techline upon arrival (SR: 7725834496) explained that unit has been replaced and new unit is experiencing same issue. Techline suspecting issue with wiring in home due to reoccurring issue with new unit in home. Documented all issues with techline. ; saved tckt
Near Rochester, NY 14617
David
Job Details: 09/11/2019
MW-HOOD COMBO MAYTAG MMV5219DE1 Replaced fan due to fan speeds not changing. New fan operating the same. Called Techline. Verified blower is changing speeds by measuring amp draw. Checked fan power cement resister measured 20ohms. ; ordrng 1 8206232 (bulb-light) and 1 W10568805 (resistor)
Near Geneseo, NY 14454
Steve
Job Details: 09/11/2019
RANGE ELECTROLUX EW30DS65GS7 "Found relay board is sending power to ui controller but not reading signal. Causing F15 error. Ordering ui controller. ; ordrng 1 316576704 (controller), dspstn on spec-tagged invntry: 1 316443916 CONTROL"
Near Rochester, NY 14616
David
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced pantry control. Pantry control is now operating. Most of the light came back. Ordering freezer led . New UI would not function properly and would not come out of cooking off mode. Other functions would not operate. Re ordering UI and led. ; rqstng P&A on 1 W10862400 (cntrl-elec) and 1 W11130208 (module)
Near Fairport, NY 14450
Dave
Job Details: 09/10/2019
REFRIGERATOR KENMORE 106.50023.211 Ice maker is not making ice . Has power going to unit . Ice maker is acting intermittently and needs to be replaced .tested water flow . It has good pressure .Ordering icemaker WPW10300022 .; ordrng 1 WPW10300022 (icemaker)
Near Fairport, NY 14450
Dave
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Damper is very loud . Replaced damper . Found the user interface is malfunctioning and will not let me get into temperature settings .user interface is what controls the temp settings and defrost . Power cycled unit with no change . Ordering new user interface W11239666; rqstng P&A on 1 W11239666 (cntrl-elec)
Near Rochester, NY 14625
Dave
Job Details: 09/10/2019
MICROWAVE KITCHENAID KOCE500ESS08 "F1E5 error code inverter error code called techline SR 7725817934 . Techline said to replace inverter W11325604 , magnetron W11346197 and bring the control board in case W11325786; ordrng 1 W11325786 (CNTRL-ELEC) and 1 W11346197 (MAGNETRON)"
Near Rochester, NY 14612
David
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Unit is not washing due to an open wash motor. Replaced wash motor. Unit tested good. Parts covered per KB
Near Rochester, NY 14607
Steve
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL DU1300XTVB0 Replaced drain hose for broken hose. The dishwasher tested good.
Near Penfield, NY 14526
Steve
Job Details: 09/10/2019
DRYER FRIGIDAIRE FASE7073NW0 Replaced door catch and cleaned out blower compartment for door not closing. The dryer door is closing.
Near Macedon, NY 14502
Evan
Job Details: 09/10/2019
DISHWASHER KITCHENAID KUDS35FXWHA "Customer stating that upper rack is missing clip and unit is not heating. Upon inspection discovered that heater tested open causing heating issue and upper rack was missing pivot clip. Ordering heater and pivot clip. ; ordrng 1 W10703867 (HEATER) and 1 WPW10082853 (PIVOT CLIP ), dspstn on spec-tagged invntry: 2 WPW10195622 STOP"
Near Rochester, NY 14607
Steve
Job Details: 09/10/2019
FREEZER FRIGIDAIRE FGHB2844LF4 Replaced main control tool for not turning heater off. Customer is going to monitor temps for next couple days
Near Rush, NY 14543
Evan
Job Details: 09/10/2019
RANGE WHIRLPOOL WFG775H0HZ0 Customer stating that unit is acting erratically and will flash codes on display before going dim. Upon arrival checked for error codes. Unit was displaying F2e0 error code. For shorted key. Tech sheet calls for replacement of control. Ordering control ; ordrng 1 W11175139 (CONTROL )
Near Farmington, NY 14425
Dave
Job Details: 09/10/2019
DISHWASHER KITCHENAID KDTE334GPS0 Replaced both top adjusters for being brittle and breaking . Tested unit tested good.
Near Fairport, NY 14450
Dave
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Checked thermistors in diagnostics for stuff freezing on top shelf . Tested good . Checked temperatures in fresh food section 37 degrees . Freezer temp -6 . Adjusted temperatures on unit to fix issue. Unit tested good .
Near Rochester, NY 14618
Dave
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Called techline SR 7725819543 . Frost buildup around evap fan . Checked thermistors in diagnostics they passed . Evap fan is working . Bi metal for defrost is working . Heater turned on . Freezer cabinet has been sealed . Fresh food section cabinet is sealed . Found the evap fan bracket wasn't very tight . Tighten bracket and re routed wires to make sure that it is sealed against the liner . Made sure the rails were clipped in to the bracket . Left side one was not . Fixed issue. All gaskets are sealing . Frost pattern was good . Techline said to remind customer of high humidity foods and to keep things sealed . No parts were mentioned that may resolve issue . Customer will monitor.
Near Rochester, NY 14625
Dave
Job Details: 09/10/2019
MICROWAVE KITCHENAID KOCE500ESS06 Replaced Fan motor and magnetron due to noise while running. Tested unit . After replacing parts . Unit tested good .
Near Rochester, NY 14623
Steve
Job Details: 09/10/2019
RANGE WHIRLPOOL WFE515S0ES0 Found right front burner not staying on. Ordering switch and burner. Found both rear burners are working but cooktop on indicator is not staying on. ; ordrng 1 W11047722 (elmnt-surf RIGHT FRONT ) and 1 WP3149400 (switch-inf RIGHT FRONT) and 2 WP3149404 (switch-inf REAR BURNER SWITCHES)s
Near Webster, NY 14580
Steve
Job Details: 09/10/2019
REFRIGERATOR GE GFE29HMEEES Replaced FF fan and updated for no cool in fresh food section. After update both fans are not running. Ordering control. ; ordrng 1 WR55X30806 (CONTROL)
Near Ontario, NY 14519
David
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL MFF2558VEW0 Unit is not cooling intermittently due to a failing jazz board. Quoted 449.55 for replacementDescription Part Number Part Quantity ANC Availability Code Rate Line TotalDEFROST TIMER AND DEFROST EVAPORATOR WPW10503278 $152.49 1 RWPA16 1 day(s) N15 $162.70 $152.49Parts: $152.49 Service Charge: $89.95 FRL: N15 - $162.70 Additional Labor: $0.00 Tax: $32.41 Other: $12.00 Completed Job Rate: $449.56 The customer will contact us if they want to proceed with the repair.
Near Honeoye Falls, NY 14472
Dave
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Unit not making ice . Went into diagnostics to tested harvest mode . Failed motor fault . Replaced ice maker . Tested again failed. Found that the wire harness at the bottom of the door is torn and that is why the ice maker is not working . Ordering new door LW11089011 . Stainless . ; rqstng P&A on 1 LW11089011 (dor-fip)
Near Pittsford, NY 14534
Evan
Job Details: 09/10/2019
WASHER MAYTAG MVWB835DW4 Customer starting that unit is continually adding time to cycle. Checked for error codes. Unit displaying f0e5 (off balance load) f0e3 (overload) f7e9 (locker rotor). Inspected underneath machine and discovered that rotor bolt had come detached and rotor was not attached to stator and gear case. Reinstalled rotor bolt with loctite. Ran diagnostic cycle. Unit completed cycle as it should. Suspecting issue is with customer not correctly loading machine causing unit to attempt to correct itself. Calibrated unit and ran rinse and spin cycle to confirm function. Unit tested good
Near Fairport, NY 14450
David
Job Details: 09/10/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Unit is not cooling properly due to a low side leak in the RC evaporator. Ordering evaporator and drier under pointer W10666205C with S71233 code for parts and labor ; ordrng 1 W10917531 (evaporator) and 1 WPW10143759 (drIER)
Near Webster, NY 14580
Evan
Job Details: 09/10/2019
WASHER MAYTAG MHW8630HC0 Replacing water valves due to solenoid sticking on both valves causing squealing noise while unit is filling or running rinse cycle. Replaced valves. Ran diagnostic cycle and actuated each valve multiple times. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 09/10/2019
COOKTOP WHIRLPOOL WCG75US0DB00 Replacing spark module due to customer requesting that module be replaced due to unit sparking on its own. Replaced module. Tested all burners. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL WDF540PADB3 Replacing heater and thermostat due to both testing open causing unit not to heat. Replaced both parts. Also replaced upper spray arm due to spray arm being clogged. Replaced spray arm. Ran diagnsotic cycle. Unit tested good
Near Ontario, NY 14519
David
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Replaced freezer door and nameplate for frosting in the freezer compartment. Replaced the evaporator fan blade with a more aggressive blade. Warmed new freezer door gasket Customer to monitor.
Near Penfield, NY 14526
Steve
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 S15330 replaced evaporators cover and main control for frosting up in Ff section causing a no cool.
Near Rush, NY 14543
Steve
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found the freezer temperature was 37 degrees. Checked for dye from drier and could not find a leak anywhere. Called tech line The unit has an internal leak. The unit is repairable.
Near Macedon, NY 14502
David
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 The ice maker was damaged inside the bail arm switch. This was preventing the ice maker fromShutting off. Sending defective part back. ATEC warranty; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER