We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB
Near Baldwinsville, NY 13027
Chuck G
Job Details: 12/08/2022
"Customer stated that unit would not turn on. After inspecting unit i discovered that the unit was not getting voltage. I turned the breaker off & on , that restored power to the unit, i also found that the control lock was on-i turned off lock. No codes, i ran a diagnostic test cycle in which the unit operated as intended. Unit tested good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Scottsville, NY 14546
Jeremy
Job Details: 12/08/2022
"Replaced control, UI, console and harness for F6E1 error and no function. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WRX735SDBM04
Near Newark, NY 14513
Doug Balcom
Job Details: 12/08/2022
Replaced water dispenser pad. Unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Pittsford, NY 14534
Josh Henchen
Job Details: 12/08/2022
"Customer stated unit still not making ice. Checked and Found E0, Harvest and fill operate as expected. Replaced Main Control due to intermittent operation from icemaker. Customer will monitor and if problem persists replace UI. Refrigerator checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Rochester, NY 14625
Andres V
Job Details: 12/08/2022
Customer keeps getting scheduled for his dishwasher but it does not need service. We serviced his refrigerator and it is repaired.
We serviced a
WHIRLPOOL WASHER
Model WTW4900AW0
Near West Henrietta, NY 14586
Josh Henchen
Job Details: 12/08/2022
"Customer stated washer is not agitating correctly. Checked and found F7E6,F7E5. Ran diagnostic cycle and found actuator not shifting. Replaced actuator and tested. Washer checks good.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pittsford, NY 14534
Jeremy
Job Details: 12/08/2022
Replaced spray arms for debris inside. Also found door gasket warped. Replaced door gasket. Unit tested good.; used 1 W11177741 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Rochester, NY 14618
James
Job Details: 12/08/2022
"8.5x6.5. 8.5x6. 7x5. 6x4. 6x1.8. unit no cool. Compressor runs until it overheats. Pulls .4 amps. Need compressor sealed system. R134a. ; rqstng P&A on 1 W10769822 (Compressor) and 1 WPW10143759 (Uv), ordrng 4 W11504416 (8.5x6)s and 2 W11504431 (7x5)s, rqstng P&A on 2 W11504433 (6x4)s, ordrng 2 W11504436 (6x1.8)s"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near Pittsford, NY 14534
Jeremy
Job Details: 12/08/2022
Replaced MCU for causing door lock malfunction and unit not operating. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Livonia, NY 14487
Josh Henchen
Job Details: 12/08/2022
"Customer stated dishes are not getting clean and pods are undissolved. Checked and found F4E3,FAE3,F7E1. Ran diagnostic cycle and spray arms are not spinning, dishwasher needs new Sump&Motor W11085683. Customer would like time to consider options. Will call if they want repair.; rqstng P&A on 1 W11085683 (Sump & Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Rochester, NY 14609
James
Job Details: 12/08/2022
F7e6 unit not agitating or spinning properly. Gearcase is leaking and belt and actuator are covered in oil. Need parts. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Penfield, NY 14526
Andres V
Job Details: 12/08/2022
Customer states units UI was flickering and she would have to open and close door for it to work again. I saw the UI flicker once but then went back to normal. I had a new UI with me so I replaced it. Interface is working properly now.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Williamson, NY 14589
Andres V
Job Details: 12/08/2022
I replaced the UI but was still getting same result. I tried to use service tool multiple times and called Dave to help me walk through it but Everytime I tried to update it would give me an error. Ordering the ACU.; ordrng 1 W11322901 (ACU)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ontario, NY 14519
Andres V
Job Details: 12/08/2022
"I replaced the motor on unit, tested it on a heavy agitation in manual test mode. I did not hear any noises. Unit is working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Webster, NY 14580
Andres V
Job Details: 12/08/2022
Customer stated unit was not draining. I diagnosed unit found that pump is working properly but it will not drain because drain hose is clogged. Unit needs new hose. ; ordrng 1 8269144A (Drain hose)
We serviced a
WHIRLPOOL RANGE
Model JGD3430BS00
Near Webster, NY 14580
Andres V
Job Details: 12/08/2022
Customer stated he could not turn the knob on his range. I diagnosed unit found the valve to be seized. Unit needs new valve. ; ordrng 1 W10467730 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Webster, NY 14580
Andres V
Job Details: 12/08/2022
"I replaced the drain hose because previous tech thought it was clogged. I put unit back together and tested it, unit was still not draining. When it was trying to drain I heard it humming. Pump is seized and needs to be replaced again. ; ordrng 1 WPW10348269 (Drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Fairport, NY 14450
Jeremy
Job Details: 12/08/2022
Replaced sump and motor for not pumping water. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Canandaigua, NY 14424
Jeremy
Job Details: 12/08/2022
"Replaced gearcase. Unable to remove rotor bolt from old gearcase. Need to order rotor, stator and clutch to complete repair.; rqstng P&A on 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor), dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Avon, NY 14414
Jeremy
Job Details: 12/08/2022
Unit had no power indication on arrival. Checked for power at junction box on unit and found unit only receiving 60 volts. Showed customer readings on voltmwter. See attached photos. Advised customer to contact electrician to get household wiring repaired.
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Avon, NY 14414
Jeremy
Job Details: 12/08/2022
"Replaced bake ignitor, ignitor harness and DSI board for for oven not heating properly and complaint of gas smell during use. Unit preheated to 350 degrees, no smell of gas present. Burner is cycling on and off as expected to maintain temperature. Unit checks good.; dspstn on spec-tagged invntry: 1 W11198972 HARNS- WIRE and 1 WPW10324262 IGNITOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Baldwinsville, NY 13027
Chuck G
Job Details: 12/08/2022
"Customer stated that the water hoses are too short and that the unit isnt sitting correctly. No codes. I installed new hoses, leveled unit, calibrated unit, i explained to the customer about cycle selection and how much HE detergent to use. I ran a diagnostic test cycle and the unit operated as intended. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Spencerport, NY 14559
Dave L
Job Details: 12/07/2022
S1703 heater job; used 1 W11537778 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF36NXFXDE01
Near Brewerton, NY 13029
Chuck G
Job Details: 12/07/2022
Ordering 4- led light module kits W11632139 for service pointer W11606409 ( S84638) ; ordrng 4 W11632139 (Led light module)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dansville, NY 14437
Josh Henchen
Job Details: 12/07/2022
"Customer stated washer shaking alot. Checked and found F0E7,F0E3. Washer had several towels, comforter, and sheets in tub, started to shake immediately. Removed ran diagnostic cycle all functions as expected. Talked to them about overloading washer and effects it has. Washer checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hilton, NY 14468
Dave L
Job Details: 12/07/2022
Unit displaying tachometer error. Unit spins up to speed in diagnostics. Replaced actuator. Customer to monitor. Rent a center warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Brockport, NY 14420
Dave L
Job Details: 12/07/2022
UI is non responsive. Replaced UI. No change. Ordering control. ; ordrng 1 W11305303 (Control)
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Rochester, NY 14624
Andres V
Job Details: 12/07/2022
Customer stated that gasket will not stay in place and keeps falling off. I did notice where gasket was coming the inside lip. Customer says he puts it back on but keeps coming off. Unit needs new gasket. ; schdld next appmnt for 12/15 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rochester, NY 14606
Andres V
Job Details: 12/07/2022
"Customer stated unit was not finishing cycle. I diagnosed unit found error code lid lock fault. When I ran a diagnostic cycle unit would not lock but when doing it manually it would lock. Unit is having issues with lock. I had a lid lock in my van, I replaced it then tested unit. Unis is working properly now. ; used 1 W11307244 (Lid lock) from stock"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ08
Near Pittsford, NY 14534
Josh Henchen
Job Details: 12/07/2022
"Customer stated microwave not heating/starting and beeps and shuts off. Checked and found no codes, tried to start and test, unit counts down 3 secs, beeps and go's to clock. Ordering control W11175577 and interlock W11551558; ordrng 1 W11175577 (CNTRL PANEL) and 1 W11551558 (INTERLOCK)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Baldwinsville, NY 13027
Chuck G
Job Details: 12/07/2022
"Customer stated that drain pump will not shut off. Error code F9E1-long drain. I verified the issue by plugging unit back in, i was unable to turn drain pump off in diagnostics. I inspected pressure hose and port to clear any debris. I inspected drain pump & drain lines and i could find no obstructions but the control thinks there is water in tub, i had to break strike in order to open lid. Ordering strike W11457841, control W11543998 and lower harness W11568983; rqstng P&A on 1 W11543998 (Control) and 1 W11568983 (Lower harness) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Pittsford, NY 14534
Josh Henchen
Job Details: 12/07/2022
Replaced Closers due to left side mullion not always catch door latch and uneven doors. Left side is catching by a quarter inch. And doors are even. Customer will monitor. Refrigerator checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Irondequoit, NY 14609
Josh Henchen
Job Details: 12/07/2022
"Customer stated unit is leaking from front of dishwasher. Checked and found no codes. Ran diagnostic cycle, all operates as expected, no leaks. Ran normal cycle with dishes, all operates as expected, no leaks. Dishwasher checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Rochester, NY 14607
James
Job Details: 12/07/2022
Track gear broken in freezer. Need gear. Customer wants filter replaced. ; ordrng 1 12002497 (Gearset) and 1 Sh15 and 1 EDR2RXD1 (Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Ithaca, NY 14850
Doug Balcom
Job Details: 12/07/2022
Replaced compressor per service pointer. Unit is operating as designed.
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Ithaca, NY 14850
Doug Balcom
Job Details: 12/07/2022
Customer states error code F9E1 unit won't drain. Ran diagnostic test found F9E1 error code. Long drain. Found drain pump filter clogged. Cleaned filter. Ran diagnostic test no codes. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Ithaca, NY 14850
Doug Balcom
Job Details: 12/07/2022
Replaced sump assembly. Ran diagnostic test no codes. Unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Marcellus, NY 13108
Doug Balcom
Job Details: 12/07/2022
Customer states F3E2 error code. Ran diagnostic test found F3E2 and F9E1 error codes. Found bad drain pump bad washer top door. Bad gearcase and frame is excessively rusted. Customer declined repair and will buy a new unit.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Auburn, NY 13021
Doug Balcom
Job Details: 12/07/2022
Customer states no heat. Found bad heating element. Ordering element.; ordrng 1 WP3387747 (Element)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Auburn, NY 13021
Doug Balcom
Job Details: 12/07/2022
Replaced control. Ran diagnostic test no codes. Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Scottsville, NY 14546
Ray Benedetto
Job Details: 12/07/2022
"Tapped into system, operating pressures 45/-18. Took more than ten minutes to equalize, 10 PSI. Affixed access tube and drier. Tested with 140 PSI of nitrogen, let system rest for 10 minutes, no drop in PSI. Vacuumed system down past 500 microns and charged. ; dspstn on spec-tagged invntry: 2 W11578570 COUPLER 1 W11580057 COMPRESSOR , 2 W11504445 COUPLER BR 5X4 , 2 W11504447 COUPLER BR 5X1.8 , and 1 W11506635 VALVE 1/4"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Clay, NY 13090
Chuck G
Job Details: 12/07/2022
Customer stated that the unit completed one load and would not power on for second load. Replaced control. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Perry, NY 14530
Jeremy
Job Details: 12/07/2022
Found that center post is broken on basket causing basket to wobble excessively. Replaced basket and drive block. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Spencerport, NY 14559
Dave L
Job Details: 12/07/2022
Wash motor is reviving 119vac but will not run. Ordering wash motor. ; ordrng 1 W11416362 (Sump)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Spencerport, NY 14559
Dave L
Job Details: 12/07/2022
Items are not spinning dry properly. Found spin speed set at the slowest setting. Customer had a load in the machine when I arrived. Ran the load through a drain and spin cycle on max extract to verify operation. Cleared errors in diagnostics. Reinstalled loose bellow spring. Tested ok. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Rochester, NY 14624
Dave L
Job Details: 12/07/2022
Found stripped hub caused by a worn Gearcase spline. Quoted for gear case and wash plate. Customer declined to repair. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canandaigua, NY 14424
Jeremy
Job Details: 12/07/2022
Customer stated unit is covered under warranty. Unit is beyond one year old and no authorization on entitlement page. They are going to call Whirlpool for authorization. No service performed
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Canandaigua, NY 14424
Jeremy
Job Details: 12/07/2022
"Unit will not unlock door and there is water in tub. Found restricted drain pump. Removed restriction, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Canandaigua, NY 14424
Jeremy
Job Details: 12/07/2022
Replaced lid for being broken around hinge and not closing correctly. Unit checks good.
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Fairport, NY 14450
Jeremy
Job Details: 12/07/2022
"Unit is not heating properly. Found terminal on bake element burned up. Need to replace element and harness. Ordering harness and element. Element was replaced on 2/1/22, covered under ApplianceTec warranty.; ordrng 1 W11188459 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Henrietta, NY 14467
Jeremy
Job Details: 12/07/2022
Replaced sump and motor for wash motor not running. Wash motor still not running. Checked and found control is not sending 120 Volts to motor. Flooring is warped from unit leaking before special project was completed. Also wash motor was shorted due to water dripping on it before special project was completed. Ordering control; schdld next appmnt for 12/9 FRI AM
We serviced a
KENMORE DRYER
Model 110.78102310
Near Rochester, NY 14618
Ray Benedetto
Job Details: 12/07/2022
"Unit making loud screeching sound. Found pulley seized up causing noise. Replaced repair kit. Tested for power, spin and heat. All operations normal.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
MAYTAG MICROWAVE
Model MMV1174FZ3
Near Rochester, NY 14623
Ray Benedetto
Job Details: 12/07/2022
"Unit has intermittent heat. When testing, found that hood fan was not turning on low speed and has only a faint hum on high speed. Control board sending ~38 VAC. Ordering fan and control board to fix.; ordrng 1 W11441128 (Hood Fan) and 1 W11110847 (Control Board)"
We serviced a
GE RANGE
Model JGBS66REK5SS
Near Rochester, NY 14621
Andres V
Job Details: 12/07/2022
Customer stated unit was not igniting when set to a bake cycle. I diagnosed unit found that igniter is getting voltage and getting hot but not hot enough to let gas be realased and ignite. Unit needs new igniter. ; ordrng 1 WB13K21 (Igniter)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HB2
Near Irondequoit, NY 14622
Andres V
Job Details: 12/07/2022
Customer stated unit was not heating. I diagnosed unit but could not find issue. I called whirlpool to ask what could be causing this issue. I was not able to fully diagnose unit because I couldn't test the board without having to close the door. I asked what parts could cause this they said either the board or the maganatron. I gave customer a rough estimate for what repairs would be and she chose to put the money into a new unit. Sr 7735219233
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Fairport, NY 14450
Andres V
Job Details: 12/07/2022
I replaced the DSI board and tested unit but was still getting same result. I called whirlpool to ask what else could be causing this. They had me test a few things out and found that when ohming out the valve it tested open which causes the board not to send power to the igniter. Sr 7735217081; ordrng 1 W10861656 (Valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Rochester, NY 14607
Andres V
Job Details: 12/07/2022
Customer stated unit is taking a few cycles to fully dry out clothes. I diagnosed unit found that it is getting hot the temp reached 220 but when cycling it would get down to 99 degrees. I checked for obstruction and made sure it was venting properly.; ordrng 1 Wp8318268 (Thermostat) and 1 Wp3977767 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Greece, NY 14626
Dave L
Job Details: 12/07/2022
Found clogged drain hose preventing drain. Hose was never hung properlyTo prevent debris from collecting in the drain hose. Re routed hose. Recommending that the customer make sure the disposal drain properly before use. Left pump with the customer; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
We serviced a
KENMORE WASHER
Model 110.28062800
Near Rochester, NY 14626
Dave L
Job Details: 12/07/2022
Found stripped drive hub caused by aCorroded drive shaft. Quoted for bearing kit. The customer declined to have this repaired. ATEC warranty on S/C
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Rochester, NY 14612
Dave L
Job Details: 12/07/2022
"DefrostedEvaporator, secured bowed drain pan and set unit for fixed defrost. Customer to monitor"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14610
James
Job Details: 12/07/2022
"Gasket came out ant melted on element. Replaced gasket and tested. Unit functions properly. One year warranty on repair. ; used 1 W11177741 (Seal), and 1 Sh15 from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rochester, NY 14609
James
Job Details: 12/07/2022
Water filter leaks and freezer led not turning on. Removed filter housing cover and filter was able to fully insert. Freezer led will turn on if switch is adjusted. Need cover and switch. Left parts ; ordrng 1 W11396033 (Switch) and 1 W11501035 (Filter cover)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Irondequoit, NY 14609
James
Job Details: 12/07/2022
"Unit doesn't run full cycle. ,4-3 error. Wash motor not turning on. 20v to pump at 8ohms, spec is 120v. Need control. ; ordrng 1 W11305303 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
James
Job Details: 12/07/2022
Duplicate job. Notes in 117117
We serviced a
JENN AIR RANGE
Model JGRP436WP02
Near Ontario, NY 14519
James
Job Details: 12/07/2022
Replaced arm on icemaker. Replaced bake burner and igniter. Tested several times and unit functions properly. One year warranty on repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Syracuse, NY 13212
Chuck G
Job Details: 12/07/2022
"Customer stated that he saw smoke coming from the back and the unit powered off. Outlet tested good. UI is not powering on. I had to break strike to open lid so customer could get laundry out of the unit. Unit needs control W11419171 , lower harness W11568984 and strike W11457841; rqstng P&A on 1 W11419171 (Control) and 1 W11457841 (Strike) and 1 W11568984 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Jordan, NY 13080
Chuck G
Job Details: 12/05/2022
Customer stated that unit is not spinning out at the end of the cycle. No codes. I ran diagnostic test cycle in which i discovered that the issue is with the hub. I could not get Washplate out without breaking it. Ordering Washplate W10902814 and hub W10528947; rqstng P&A on 1 W10528947 (Hub) and 1 W10902814 (Washplate)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Newark, NY 14513
Doug Balcom
Job Details: 12/05/2022
"Customer states grinding and humming noise when running. Ran diagnostic test found F8E1 error code. Long fill. Tested motor windings red to white 2.1 megohms. Blue to white open. Should be 8-10 ohms. Per techline. SR # 7735199423. Ordering control, stator, and water valve.; ordrng 1 W11354541 (Stator) and 1 W11550649 (Control) and 1 W11316255 (Water valve) and 1 W11316256 (Water valve)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hamlin, NY 14464
Dave L
Job Details: 12/05/2022
Unit will not completeCycles because the drain hose is installed too low causing it to error on a long fill. Recommending installing the drain hose on the utility sinkInstead. Left parts with the customer ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Salina, NY 13088
Chuck G
Job Details: 12/05/2022
"Customer stated that he could smell a burning smell 15 minutes into cycle. No codes. I ran a diagnostic test cycle in which the unit operated as interned. I also inspected the belt, pulley & cam, control area , all connections and harness -all tested good. I calibrated unit. I could not duplicate the issue. I explained to the customer that if it happens again to video it and call whirlpool. Unit tested good"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB00
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 12/05/2022
Freezer has weak cooling. Excessive frost build-up outside and behind evap cover. Thawed out all ice. Temp sensor out of tolerance. Replaced thermistor. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Syracuse, NY 13206
Chuck G
Job Details: 12/05/2022
"Replaced control, i verified that pressure hose was free of debris. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFP2715HW0
Near Hamlin, NY 14464
Dave L
Job Details: 12/05/2022
Found pedestalDrawer disconnected from front cover at the bottom. Properly connected drawer to cover.
We serviced a
KENMORE RANGE
Model 664.95223711
Near Fairport, NY 14450
Ray Benedetto
Job Details: 12/05/2022
"Unit threw oven sensor and low cooling fan codes. Unit was excessively hot near interface, and customer unplugged. Recommended replacing cooling fan and main control. Customer not moving forward with repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS20ETBL00
Near Fairport, NY 14450
Ray Benedetto
Job Details: 12/05/2022
Replaced ice maker and harness. Tested ice maker. Component cycled and filled. Operating normal. Replaced fridge bulb.; used 1 8009 (Bulb) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hilton, NY 14468
Dave L
Job Details: 12/05/2022
The customer is hearing a loud screeching noise when the unit begins to spin. Replaced belt. If issue persists order Gearcase. ; used 1 Wpw10006384 (Belt) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Webster, NY 14580
Ray Benedetto
Job Details: 12/05/2022
"Replaced drain pump. Unit still did not drain. Verified pump was receiving ~120 VAC. Suspect a clog in the drain hose, attempted to dislodge clog, but was unsuccessful. Ordering drain hose.; ordrng 1 WPW10545278 (Drain Hose), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Manlius, NY 13104
Chuck G
Job Details: 12/05/2022
"Customer stated that unit just started leaking again. No codes. After inspecting unit i discovered that the water pressure was too much going into the unit, with the lid up i observed water splashing out of the dispenser area causing water to collect on the floor. I turned down the cold water pressure going to the unit and ran the fabric softener in component activation and the water was no longer splashing outside the tub ring. Unit tested good"
We serviced a
WHIRLPOOL DRYER
Model MGD6230HC0
Near Rochester, NY 14609
Jeremy
Job Details: 12/05/2022
"Customer stated felt seal had ripped. Found front seal warped and torn causing excessive noise. Also found rear seal torn and not glued to drum. Replaced front seal, reglued rear seal as temp fix. Unit is still loud. Found that drum is warped causing excessive noise and vibration. Ordering drum to be direct shipped to customer.; ordrng 1 W10545923 (Drum DIRECT SHIP TO CUSTOMER)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Rochester, NY 14621
Jeremy
Job Details: 12/05/2022
Fresh food door seal was not seated into grove and causing warm temps in fresh food section. Freezer door is dented and cabinet is dented on right side. Left side leveling leg does not thread in straight and is crooked due to hole being bent on caninet. Ordering freezer door under 30 day cosmetic warranty. Cabinet is not serviceable. Installed door seal correctly.; ordrng 1 LW10680728 (Freezer Door) and 1 W11428492 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Rochester, NY 14609
Jeremy
Job Details: 12/05/2022
"Customer stated clothes are wet at the end of cycle. Unit has F8 E1 error for long fill. Checked and found that cold water supply was turned off causing unit to error out and not complete a cycle. Turned on cold water, unit checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Penfield, NY 14526
Jeremy
Job Details: 12/05/2022
Unit has F6E1 for over temp. Put unit in diagnostics and broiler element turned on without prompt. Unit needs new control board. Customer is not comfortable with unit and is going to purchase new.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Williamson, NY 14589
James
Job Details: 12/05/2022
"Unit not spinning. F7 error. Belt shredded and damaged pulley. Replaced belt and cam. Tested unit successfully. ; used 1 W10006384 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rochester, NY 14612
Dave L
Job Details: 12/05/2022
Found defrost heater disconnected at evaporator harness. Reseated connector and defrosted the evaporator; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Ontario, NY 14519
James
Job Details: 12/05/2022
Unit not washing or draining. Sump motor making whining noise. Cleaned out pump and hose. Ran unit and noise went away. Customer is to monitor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Webster, NY 14580
Andres V
Job Details: 12/05/2022
Replaced door strike and gave customer insulation. They have not installed the dishwasher in fully.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Rochester, NY 14616
Dave L
Job Details: 12/05/2022
Found cabinet bent on bottom causing a noise furring use. Adjusted cabinet until noise went away. Tested ok. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Fairport, NY 14450
Jeremy
Job Details: 12/05/2022
Customer stated unit not filling. Found that unit fills but wash pump is not pumping water to spray arms and only hums. Ordering sump and motor.; ordrng 1 W11460945 (Pump and Motor)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Macedon, NY 14502
Jeremy
Job Details: 12/05/2022
Unit has no power indication and completely unresponsive. Verified proper voltage and no evidence of burnt or broken wires. Unit needs a new control board. Ordering control board.; ordrng 1 W10894098 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Farmington, NY 14425
Jeremy
Job Details: 12/05/2022
Customer complaint of unit making humming noise and not filling with enough water. Found that customer was unfamiliar with the sounds and behavior of their new machine. Instructed to use deep water wash option to get the most water in the machine and about the sounds and actions the unit makes. Also explained the two step starting procedure when starting a cycle. Unit operating as expected.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBB03
Near Farmington, NY 14425
Jeremy
Job Details: 12/05/2022
"Customer stated ice cream was soft and thought freezer was warm. Checked temps in freezer and fresh food, both check good. Found no frost build up in freezer. Unit operating as expected. Leveled unit so fresh food door closes properly."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Rochester, NY 14612
Dave L
Job Details: 12/05/2022
"Customer is concerned with a loud noise happening during the spin cycle. Ran rinse and spin cycle with the machine loaded to test. Found camGrinding during spin brake. Replaced cam and actuator. Retested. Tested ok; used 1 WPW10006355 (ACTUATOR), and 1 W10721967 (CAM) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Rochester, NY 14617
Dave L
Job Details: 12/05/2022
Customer was unable to get the upper oven to turn on again while making cookies. Unable to recreate issue. Suspecting UI. If problem comes back pre order UI; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Ontario, NY 14519
James
Job Details: 12/05/2022
Unit not filling. Long fill error. Cleared code and calibrated. Tested valves and quick wash. Unit functions properly. If problem persists order control and valve. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manlius, NY 13104
Chuck G
Job Details: 12/05/2022
"Customer stated that unit is out of balance. Error code F0E5-off balance load. Upon arrival the unit had a load in it paused with the error code, i noticed that the unit was set on delicate but had a heavy duty load in it. I removed load and calibrated unit, verified that the software version was correct and raised the feet on the unit. I started a quick wash cycle with a load of laundry and waited for the unit to reach the spin cycle and the unit operated as intended. I explained to the customer how to load the unit and about cycle selection. Unit tested good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ00
Near Irondequoit, NY 14617
Dave L
Job Details: 12/05/2022
Replaced broken ice door assembly. Tested ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Ontario, NY 14519
James
Job Details: 12/05/2022
Door gasket hanging off. Replaced gasket and adjusted upper rack. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11177741 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS14
Near Canandaigua, NY 14424
Doug Balcom
Job Details: 12/05/2022
Customer states no ice production. Keeps freezing up. Found very low water pressure to refrigerator. Customer will have water supply problem fixed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 12/05/2022
Unit will not start a cycle and has F7E1 and F7E6 stored error codes. Ran diagnostic cycle and found motor just hums and does not run. Found start capacitor has failed. Ordering capacitor.; ordrng 1 W11395618 (CAPACITOR)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Webster, NY 14580
Ray Benedetto
Job Details: 12/05/2022
Cold water valve is defective. Replaced water valve.