Near Hilton, NY 14468
James
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker motor not powering on in diagnostics. Need icemaker. ; rqstng P&A on 1 W11294907 (icemaker)
Near Rochester, NY 14616
Steve
Job Details: 08/08/2020
RANGE WHIRLPOOL WFG525S0JZ0 Replaced panel for scratch on arrival.
Near Pittsford, NY 14534
Evan
Job Details: 08/08/2020
DRYER MAYTAG MED6630HW1 Replacing console due to unit failing to respond to commands. Replaced console. Tested all buttons on console. Unit tested good
Near Ontario, NY 14519
Tanner
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of upper rack falling. Inspected and left adjuster has failed. Ordering upgraded adjuster assembly.No stored errors on machine. Service diagnostics cycle completed without issue.Verbal signature acknowledged.; ordrng 1 W10712395 (Adjuster assembly)
Near Rochester, NY 14626
Steve
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Found foam inside drain hose at the cabinet by compressor. Used drill bit to remove foam until water came out of drain.
Near Rochester, NY 14615
Steve
Job Details: 08/08/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Found frost and ice behind evaporator fan causing warm temps in fresh food section. Removed frost. No gaps in liner and gasket is sealing. Ordering fan and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 WPW10464673 (motor-evap)
Near Henrietta, NY 14467
Steve
Job Details: 08/08/2020
DRYER WHIRLPOOL MEDC465HW Found lint filter screen plugged causing no airflow that was causing long dry times. Removed lint. Informed customer to clean it after every dry. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
RANGE WHIRLPOOL WFC310S0AB0 Customer stating that Left front burner is failing to operate and also oven will not maintain temperature. Discovered that burner was causing issue. Replaced burner and tested. Burner tested good. Ran preheat of oven to 350. Discovered that unit needed to be calibrated. Calibrated unit up 10 degrees and checked temp again. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
Near Webster, NY 14580
Tanner
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Q1 no Q2 no Q3 no Complaint of intermittent ice. Unit is currently making ice. Replacing ice maker to address intermittent ice.Once replaced ice maker called for water successfully. Advised 24 hours for ice.Verbal signature acknowledged
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
OVEN WHIRLPOOL MER8800DS1 Customer stating unit will not heat. Upon inspection discovered that element had broken causing issue. Replaced element and ran test preheat. Unit now heating as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
DRYER FRIGIDAIRE FASE7021NW0 Unit was flashing f63 code for heater testing open. Checked heater for continuity and heater tested good. Ensured all connections are correct and reassembled unit. Ran unit and could not replicate issue. Encouraged customer to run unit and contact if code appears again. If code appears again tech is recommending replacement of harness. (137476500) harness
Near Rochester, NY 14612
James
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and tested for leaks. No leaks found. Left kick panel off for customer to inspect if unit is still leaking after cycle has ran. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Fairport, NY 14450
Dave F
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced jazz board for unit not cooling . Tested unit . Tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14606
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL GGW9250PW1 Q1 no Q2 no Q3 no Replaced UI. Tested unit and unit tested good.Verbal signature acknowledged
Near Canandaigua, NY 14424
Dave F
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Called techline SR 7728510071 . Wash pump is pulsing the entire time it tries to run . Voltage to the pump from control are jumping everywhere . Volt and hertz where the unit is plugged in is good . Tried a different outlet for unit was doing the same thing . Techline said customer service is going to contact the customer to get a replacement but a different machine . ; dspstn on spec-tagged invntry: 1 W11084121 SENSOR
Near Rochester, NY 14616
James
Job Details: 08/08/2020
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Found frost in freezer. Removed frost and tested fan and icemaker. Water under pantry drawer. Found icemaker in fresh food section leaking from clogged drain and froze air returns to fresh food section. Defrosted vents and tested ff icemaker. Im not defrosting and fan not powering on in diagnostics. Need thermostat and fan. Quoted 536.60 total 241870801241962601
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
RANGE KITCHENAID KFDC506JSS00 Replacing cooling fan due to unit producing buzzing noise while in operation. Replaced fan and tested unit. Could not replicate noise. Unit tested good
Near Rush, NY 14543
Steve
Job Details: 08/08/2020
REFRIGERATOR AMANA ABB1922FEW Found the unit has not defrosted. The Evaporator was full of frost causing warm temps in fresh food section. Removed all frost and replaced control for no sending power to heater. Adjusted door that was rubbing on liner when being closed. The refigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Sr# 7728488483Tested unit and found no abnormal noises. Customer showed a video of buzzing noise. Found the wires to compressor were under copper line that was condensing when I tested in defrost. Possible moisture getting into lines. Moved line to prevent moisture on wires. Called tech line to document.
Near Bloomfield, NY 14469
Dave F
Job Details: 08/06/2020
COOKTOP KITCHENAID KICU569XBL00 Replaced both power supply modules and user interface. Tested unit . Tested good.
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced leds for no lights in freezer and side wall lights out in fresh food section. The lights tested good.
Near Geneva, NY 14456
Dave F
Job Details: 08/06/2020
DRYER WHIRLPOOL WED7500GC0 Tested dryer . Unit tested good . No issues or error codes.
Near Geneva, NY 14456
Dave F
Job Details: 08/06/2020
WASHER MAYTAG MLG22PDAWW1 Lock box was stuck in the unit and would not come out . Was able to get the lock box to release and made adjustments to the lock rod as it was spinning inside the box . Unit tested good..
Near Geneva, NY 14456
Dave F
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDFE104HBL1 Unit was not getting enough water to it . Unit water valve was not turned on all the way to get enough pressure to it . Opened valve and tested unit in diagnostics. Unit tested good . Gave tips on best usage . Customer instruct.
Near Rochester, NY 14606
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Q1 n. Q2 n. Q3 n. Light flickers and shorts out control. Found loose connection on light switch. Corrected and light no longer flickering.
Near Geneva, NY 14456
Dave F
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Cancel job
Near Geneva, NY 14456
Dave F
Job Details: 08/06/2020
WASHER MAYTAG MVWX655DW1 Found debris in drain causing a lot of noise . Removed debris . Tested unit tested good .customer drain tube is to long and a lot of water finds its way back into the unit after draining . Advised customer to shorten drain hose and put a check valve in between the original drain hose and the extension so water does not find its way back into machine . Calibrated and tested in auto diagnostics. Unit tested good.
Near Victor, NY 14564
Dave F
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .
Near Penfield, NY 14526
Evan
Job Details: 08/06/2020
WASHER MAYTAG MHW6630HW0 Customer stated unit is still flashing f8e1 code for low flow. Called techline SR:7728489629 techline recommended replacement of water valves. Replaced valves and tested unit. Both valves actuating as they should. Unit tested good
Near Rochester, NY 14624
James
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n. Q3 n. Unit spinning off balance and loud screeching noise. Removed belt and spun unit by hand to verify screeching is from gearcase. Off balance due to wash basket. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
Near Rochester, NY 14622
Evan
Job Details: 08/06/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Units door is not closing properly causing large amount of moisture to build up in freezer. Discovered rails are causing issue. rails will need to be replaced. Ordering rails ; ordrng 1 WPW10397635 (FREEZER RAIL RIGHT ) and 1 WPW10397636 (FREEZER RAIL LEFT )
Near Churchville, NY 14428
James
Job Details: 08/06/2020
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14624
James
Job Details: 08/06/2020
REFRIGERATOR MAYTAG AFD2535FES Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Compressor didn't turn on after cycling it in diagnostics. Replaced start device and compressor started running. Used start device from kit. ; used 1 8201786 (RELAY-OVERLOAD) from stock
Near Irondequoit, NY 14609
Evan
Job Details: 08/06/2020
RANGE KITCHENAID KSDG950ESS2 Customer stating that unit is not operating down draft fan on high setting. Checked for error codes. No codes present. Lower setting for fan is operating as it should but when selecting high setting relay is clicking on board but fan will not run. Ordering control and blower fan ; ordrng 1 W10915031 (CONSOLE ) and 1 W10921431 (DOWNDRAFT FAN ) and 1 W11100513 (CONTROL )
Near Rochester, NY 14619
Tanner
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced UI and ACU. Tested unit and unit tested good.
Near Rochester, NY 14616
Steve
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTE104DSS1 Removed screws that hold dishwasher in place and readjusted unit.
Near Rochester, NY 14623
Tanner
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL MDB4949SDH3 Q1 no Q2 no Q3 no Complaint of leak from lower right hand side of door. Ran unit and leak starts early in wash cycle. Water coming through tub plug on right hand side. Water is getting past gasket and into mounting plug. This area should otherwise be dry space. Ordering new gasket. Customer paid parts and service. Quoted $35.65 for labor.Verbal signature acknowledged.; ordrng 1 W11177741 (Gasket)
Near Ontario, NY 14519
Evan
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Customer stated unit was not producing ice. Upon inspection discovered that line was frozen and also Ice maker motor was seized. Replaced ice maker and also thawed line. Installed new ice maker and cycled unit. Unit filled as it should. Ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Spencerport, NY 14559
James
Job Details: 08/06/2020
WASHER WHIRLPOOL MVWX655DW0 Replaced washplate and calibrated successfully.
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR GE PWE23KMKFES Ordering control for not sending power to defrost heater. Defrosted freezer and the unit is cooling at the moment. ; ordrng 1 WR55X30806 (CONTROL)
Near Webster, NY 14580
Evan
Job Details: 08/06/2020
DRYER MAYTAG MGDB835DC4 Customer stated that unit was not heating. Discovered that thermal cut off had tested open causing issue. Replaced fuse and tested unit. Unit tested good ; used 1 279816 (CUTOFF-THERMAL) from stock
Near Rochester, NY 14626
Tanner
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 no Q2 no Q3 no Complaint of loud ice and customer handed over a part of ice dispenser door that fell out. Dispenser door comes with assembly. Ordering new assembly.; ordrng 1 WPW10353552
Near Rochester, NY 14608
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Q1 n. Q2 n. Q3 n. Defrost drain clogged causing vent to freeze to fresh food section defrosted drain and vent. Unit functions properly.
Near Rochester, NY 14625
Evan
Job Details: 08/06/2020
DISHWASHER MAYTAG MDB6000AWA Customer stating unit will not run due to door not acknowledging when latch is shut. Discovered that switch inside handle is failing causing issue. Replaced switches and handle and tested unit. Tested unit. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 08/06/2020
DRYER AMANA NDE7800AYW Customer stating that unit is burning items inside unit. Dryer is running too hot. Checked all fuses and thermostats and discovered that cycling thermostat is causing issue. Ordering cycling thermostat ; ordrng 1 WP37001136 (CYCLING THERMOSTAT ) and 1 WP61623 (HEATER TSTAT)
Near Macedon, NY 14502
Tanner
Job Details: 08/06/2020
DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.
Near Rochester, NY 14626
James
Job Details: 08/06/2020
FREEZER MAYTAG MZF34X16DW01 Q1 n. Q2 n. Q3 n. Freezer not defrosting since last visit. Tested heater in diagnostics and it turned on. Need evap thermistor. Atec warranty labor. ; ordrng 1 WPW10383615 (thermistor)
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
DISHWASHER KENMORE 66514529N611 Found bottom spray arm not connected properly causing leak. The middle spray arm is not turning but getting good water flow. Customer is going to order and put in. Tie strapped front right wheel to adjuster.
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Found die drier was leaking causing no cool in freezer. Replaced drier and recharged.
Near Rochester, NY 14620
Evan
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW5000DW3 Customer stating that unit is moving around room while in spin. Checked for error codes. No codes present. Ran diagnostic cycle. During spin portion of diagnostic cycle could tell unit was not spinning correctly. Discovered that suspension bar in left front wasn’t fully seated on tub causing issue. Reseated bar and ran unit again. Unit now spinning as it should. Unit tested good
Near Rochester, NY 14607
James
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRBL109ESS01 "Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Damper closed, shows open in diagnostics. Tapped motor and damper began functioning. Need damper control. ; ordrng 1 WPW10594330 (control)"
Near Macedon, NY 14502
Tanner
Job Details: 08/06/2020
WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.
Near Honeoye Falls, NY 14472
Dave F
Job Details: 08/06/2020
DRYER WHIRLPOOL WED4815EW1 All components tested good on dryer had no heat . Vent was good and clear . Called techline SR 77284955330 did some steps and found that there was not voltage coming from motor to heater . Found the connector on the motor was tight but one of the terminals was loose and not getting a good connection. Found little weld marks from on motor connector section . Tightened connector on wire harness and tested unit .shortened dryer vent so that it was going straight . Unit tested good.
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
WASHER MAYTAG MVWB835DW1 Found and obstruction in drain line from outer tub to pump causing long fill. Removed and tested. Found bearing is starting to go in pump. Ordering pump. ; ordrng 1 W10876600 (drain pump)
Near Henrietta, NY 14467
Tanner
Job Details: 08/06/2020
DRYER GE DHDSR46EG6WW "Q1 no Q2 no Q3 no Complaint of knob falling off heat selector. Unable to put back on. Inspected heat selector and selector switch had fallen behind panel with the stem still intact. Plastic on inside of panel that switch would mount to is broken. Due to cost of repair, customer opting to not replace panel. Using electrical tape placed switch in correct position on panel.placed knob back on stem. Tested unit alternating between heat options and unit tested good.Verbal signature acknowledged"
Near Fairport, NY 14450
Dave F
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Replaced ice maker . . Ice maker cycled .tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Fairport, NY 14450
Dave F
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control would not respond to changes . Tried to get into diagnostics it would not . Would not go into program settings. Replace jazzboard . Unit tested good . ; used 1 W10503278 (
Near Rochester, NY 14617
Evan
Job Details: 08/04/2020
WASHER KENMORE 110.2002201 Replacing suspension due to unit consistently moving around while in high spin. Replaced suspension and leveled unit. Ran test cycle. Unit tested good
Near Rochester, NY 14606
James
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced control and calibrated. Ran drain and spin cycle successfully
Near Rochester, NY 14609
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "QQ n. Q2 n. Q3 n. Unit not defrosting. Defrosted evap and tested diagnostics. Fan, damper, thermistor passed. Found door not sealing on freezer causing frost buildup. Corrected door gasket. Customer is to monitor if problem persists replace freezer evap thermistor"
Near Rochester, NY 14625
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Replaced kick panel.
Near Churchville, NY 14428
Steve
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KUDS02FRSS1 Replaced pump and hose for leak in hoss and not draining.
Near Rochester, NY 14618
Steve
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced bi metal and main co tool for persistently no defrosting.
Near Rochester, NY 14625
Steve
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MBF1958FEZ01 Sr#7728471439 found the sealed system contaminated and is unrepairable. Called tech line to document.
Near Pittsford, NY 14534
Steve
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced heater for smell during dry cycle. The heater tested good
Near Rochester, NY 14618
Steve
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL JFC2089BEM Found water line in water valve was not seated all the way causing leak. Tightened connection and tested. Tested good.
Near Fairport, NY 14450
Evan
Job Details: 08/04/2020
WASHER MAYTAG MVWC565FW0 Customer stating that they are smelling a burning smell coming from unit while in spin. Checked for codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Discovered that gear case is beginning to leak small amount of oil. This is causing smell. Explained to customer that gear case is leaking a small amount of oil. Correct repair is to replace gear case. Customer does not want to replace gear case at this time. Cleaned oil from bottom of gear case and belt and pulley. Unit tested good otherwise.
Near Rochester, NY 14606
Dave L
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MRT1183SFFM Unit is not cooling due to the low side leak coming from the evaporator. Quoted customer for evaporator and drier. Customer denied repair and is going to replace
Near Penfield, NY 14526
Evan
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW6200VW0 Customer stated that unit is very loud while in spin. Discovered that upper bearing is failing causing issue. Used bearing kit and replaced both bearings and drive shaft. Ran diagnostic cycle. Ran test spin cycle. Unit tested good
Near Rochester, NY 14606
Dave L
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Replaced optics after retesting and removing power. Optics tested good after installation. Leveled right hand door toMatch left door. Customer to monitor for ice after 24 hours
Near Rochester, NY 14610
James
Job Details: 08/04/2020
REFRIGERATOR FRIGIDAIRE FGHN2866PF1 Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Defrost drain clogged. Complaint of ticking noise from icemaker. Defrosted drain and tested icemaker. Could not find issue with icemaker.
Near Pittsford, NY 14534
Steve
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced soap dispenser for broken door and customer stated the rinse agent did not stay in dispenser. The complaint was not drying. Informed customer to run hot water at sink and use all high heat settings on dishwasher. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR , used 1 W10861000 (DISPENSER) from stock"
Near Webster, NY 14580
Evan
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stating that unit is intermittently dripping water through Ice dispenser. Sometimes Ice will for into big block. Inspected door seal and ice chute seal both seals pass visual inspection. Called techline. Spoke with techline agent about issue. Techline agent suggested replacing separator due to seal on ice chute potentially causing issue. Ordering separator ; ordrng 1 W10577864 (SEPERATOR)
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Replaced valve. Tested unit and unit tested good. Verbal signature acknowledged.
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Replaced element. Note element obtained from a damaged tub received from whirlpool intended for another job. Customer advised and customer ok with moving forward with repair. This part is covered with standard 1 year warranty. Customer to be refunded $30 for part.I Cleaned up bacteria build up off internal parts of sump. Tested unit via diagnostics. Unit tested good.Verbal signature acknowledged.
Near Webster, NY 14580
Evan
Job Details: 08/04/2020
DRYER WHIRLPOOL MED6000XG0 Customer stated unit was not heating. Upon inspection discovered that heating coil tested open. Coil will need to be replaced. Ordering heating coil. Quoted J13 for labor ; ordrng 1 WP8544771 (HEATER )
Near Penfield, NY 14526
Dave F
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW1 "Replaced harness, agitator,rotor , stator , clutch . Calibrated unit and ran auto diagnostics multiple times . Unit tested good ."
Near Rochester, NY 14625
Dave F
Job Details: 08/04/2020
REFRIGERATOR GE GNS23GSHBFSS Replaced water valve to the refrigerator and the valve on the refrigerator. Tested unit .tested good .; dspstn on spec-tagged invntry: 1 WP43783923 NON-SELF VALVE
Near Fairport, NY 14450
Dave F
Job Details: 08/04/2020
RANGE KITCHENAID KFEG500ESS3 "Main wire harness to unit was burned . Ordering harness . Customer will pick up new cord . ; ordrng 1 W11188432 (harns-wire), dspstn on spec-tagged invntry: 1 WPPT520 CORD 4' 50A 3W and 1 WPW10245259 BLOCK"
Near Fairport, NY 14450
Dave F
Job Details: 08/04/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 "Ice in the ice tray turns into a solid piece just on the bottom of the ice bin not the top . Checked freezer temps freezer is -8 and 35 in fresh food section .fresh food is set to 33 changed to recommend . Called techline SR 7728295848 . Techline said to replace separator and door motor . After looking found fill tube water was curling around the tube when it came out causing it to spray on the wall sometimes. Made some adjustments to fill tube . Water is now flowing down as expected if problem persists order ice door separator W11048097 , ice door motor W11189145 and water valve inside the cabinet W11194380; rqstng P&A on 1 W11048097 (door-ice) and 1 W11189145 (door-ice) and 1 W11194380 (valve)"
Near Hilton, NY 14468
Dave L
Job Details: 08/04/2020
MICROWAVE KITCHENAID KMHS120ESS6 "Unit is not heating due to an open magnetron. Ordering magnetron and controls ; ordrng 1 W10818686 (Magnetron) and 1 W11182110 (Control) and 1 W10891019 (Touch pad), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
Near Fairport, NY 14450
Tanner
Job Details: 08/04/2020
DRYER MAYTAG MED5630HW1 Customer canceled appointment.
Near Rochester, NY 14616
Dave L
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW1 Customer stating that the unit gets sticking in the spin cycle. Unit testing good in diagnostics. Ran a slinncycleAfter calibration. The spin and lid lock lights were shutting off and coming back on by themselves. Documented with Techline. Quoted for control. Sr7728471041 customer denied repair. Control is W11116590 if they change their mind
Near Rochester, NY 14626
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Q1 n. Q2 n. Q3 n. Unit not making ice. Found ice stuck in between icemaker and bail arm. Removed ice and unit cycled properly. If problem persists replace icemaker
Near Rochester, NY 14610
Tanner
Job Details: 08/04/2020
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced ACU. Ran unit on normal dry setting with auto dry. Cycled completed in 7 minutes with no garments. Ran unit on timed dry for 20 minutes on high heat. Error did not present itself. Found service pointer concerning this issue. Service pointer advises open inlet thermistor will cause issue. Tested replacement inlet thermistor and thermistor tested open. Replacement thermistor defective. Stock thermistor still reading valid. return with new console W11314471 and inlet thermistor W11396709 per service pointer ; ordrng 1 W11314471 and 1 W11396709
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Complaint of leaking water. Customer showed picture of leak in front of machine. Filled unit with water to see if standing water would defeat gasket. As water level reached door level water started to drip out front of door. Ordering new bellow gasket. Note stacked unit.; ordrng 1 W11314648 (Bellow)
Near Honeoye Falls, NY 14472
Tanner
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Replaced switch. Tested unit and unit dispenses. Ice was coming out crushed only. Removed ice bucket and removed frost/ice build up in ice chute. Retested unit and unit tested good.Verbal signature acknowledged
Near Brighton, NY 14610
James
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KBFO42FSX00 Parts are incorrect. Rails are about 2 inches longer than original and won't allow door to close. Reordering parts; ordrng 2 WP2320616 (slide)s
Near East Rochester, NY 14445
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Q1 n. Q2 n. Q3 n. Unit froze entire left side of fridge. Customer has temp set to 40 and temp is 32. Verified damper is functioning. Need UI. Left part with customer. ; ordrng 1 W11269232 (panel-ui)
Near Rochester, NY 14616
Evan
Job Details: 08/04/2020
DRYER WHIRLPOOL WED7300DW1 Customer is stating that unit is leaking from door and is shutting off before cycle is finished. Spoke with customer about issue she is experiencing. Discovered that unit itself is functioning as it should. Customer is stating that while using steam refresh setting unit will leak. Discovered that customer is not steaming large enough load causing issue. Steam valve is continually running and spraying door and eventually dripping onto floor. Explained to customer that Bulky/Sheets setting will run steam valve for a longer period of time than needed. Advised customer to use causal setting for Better results. Also spoke with customer about cycle selection. Explained that certain cycles operate off of the moisture sensor. If items are not passing sensor consistently this will cause time to change. Explained to customer timed dry setting does not operate off sensor and will yield best results.
Near Rochester, NY 14623
Tanner
Job Details: 08/04/2020
DRYER WHIRLPOOL WGD4616FW1 Q1 no Q2 no Q3 no Inspected timer knob. Cap was a little off of stem however the movement of the stem is standard. Timer knob wiggles more than customers previous model. Explained this model the timer is not fasted to the console in the same manner and has more wiggle.
Near Rochester, NY 14618
Evan
Job Details: 08/04/2020
WASHER WHIRLPOOL WHD5090GW0 Customer stated that units lower lint screen needs to be replaced. Customer also would like lint screen area vacuumed prior to replacement. Ordering lower screen ; ordrng 1 W11382898 (FILTER )
Near Walworth, NY 14568
Dave F
Job Details: 08/04/2020
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Unit is running . Compressor is running and has frost pattern . Customer is finding the unit getting down to temp but then will climb after a while . Found drain tube was not connected to drain pan . Reinstalled and zip tied drain tube . Defrost timer is working . Unit needs thermostat 5304513033; ordrng 1 5304513033 (Cold Control)
Near Rochester, NY 14606
Dave L
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Unit has an intermittent defrost issue. Defrost thermistor testing good in diagnostics. Control energizing heater. Ordering control, harnesses, thermistor , and UI. Door has a dent. Ordering door ; ordrng 1 W11265217 (Control) and 1 W11396386 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11214887 (UI) and 1 W11218400 (Harness), rqstng P&A on 1 LW10913113 (Door)"
Near Rochester, NY 14615
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL MRT118FFFE04 Q1 n. Q2 n. Q3 n. Door moves so stop grinds against hinge. Need stop and pin. ; ordrng 1 W11026307 (hinge-pin) and 1 W11402852 (STOP)
Near Rochester, NY 14624
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door gasket deformed after last visit and is allowing air infiltration. Door is warped and not contacting cabinet square. Need door. ; ordrng 1 LW10599404 (dor-fip)
Near Rochester, NY 14623
Steve
Job Details: 08/04/2020
WASHER WHIRLPOOL MVWC416F0 Found pulley on motor broken. Ordering motor. Motor covered under part warranty. ; ordrng 1 W10832724 (drive motor)
Near Rochester, NY 14620
Evan
Job Details: 08/04/2020
DISHWASHER KITCHENAID KUDS35FXSS5 "Customer stating that unit is leaking water while draining. Upon inspection discovered that drain loop extension has large hole in hose causing issue. Ordering extension; ordrng 1 8269144A (DRAIN HOSE EXT ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14609
Evan
Job Details: 08/04/2020
RANGE GE JGB760SEF2SS Customer stating they had RGE out for possible leak. Discovered that unit was leaking. Tested unit and discovered that leak is coming from regulator. Regulator will need to be replaced. Ordering regulator. Quoted $106.75 for labor ; ordrng 1 WB21X21506 (VALVE ASSEMBLY )
Near Rochester, NY 14626
James
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Icemaker not working after repair. Tested icemaker in diagnostics and motor not rotating. Checked connections. 118v to icemaker new icemaker defective. Called tech line for smoke in ff liner. Ref 7728452726; ordrng 1 W11294907 (icemaker)