We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rochester, NY 14618
Jeremy
Job Details: 12/28/2022
Unit is not making ice. Ice maker will not cycle when test switch is pressed. Verified 120 volts at harness connection. Ordering icemaker.; ordrng 1 W11546935 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Webster, NY 14580
James
Job Details: 12/28/2022
"Replaced icemaker. Heater, and fascia. Tested diagnostics and components passed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Palmyra, NY 14522
Andres V
Job Details: 12/28/2022
Customer stated unit is not starting after a power surge. I told customer that this unit has a control board and if it shuts down mid cycle it'll have to be canceled and start a new one when power comes back. I showed customer how to cancel cycle and what to do if it happens again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Webster, NY 14580
James
Job Details: 12/28/2022
Unit not washing. No power to pump. 118 to control. ; ordrng 1 W11227372 (Harness) and 1 W10906426 (Control)
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Webster, NY 14580
James
Job Details: 12/28/2022
"Called techline sr7735372924. Rh module blew fuse. Replaced fuse and unit will not power rh side. Need module and elements. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Element rr) and 1 W10396547 (Element center) and 2 WPW10396548 (Element lh)s, used 1 Wpwm0805101 (Fuse) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Fairport, NY 14450
Jeremy
Job Details: 12/28/2022
Replaced heater in accordance with special project. Unit checks good.; used 1 W11537778 (ELEMENT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Webster, NY 14580
James
Job Details: 12/28/2022
Door delivered damaged. Ordering panel. ; ordrng 1 W11461688 (Door) and 1 W11242133 (Console)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEW00
Near Fairport, NY 14450
Jeremy
Job Details: 12/28/2022
Unit has ice build up on bottom of freezer and door doesn't close all the way. Found that defrost drain is plugged. Removed drain restriction and defrosted freezer. Unit checks good.; dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN
We serviced a
ROPER DRYER
Model RED444OVQ1
Near Fairport, NY 14450
Jeremy
Job Details: 12/28/2022
No service needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Newark, NY 14513
Andres V
Job Details: 12/28/2022
Customer stated unit is working in the freezer but does not cool in the fresh food section. I diagnosed unit found the issue to be the evaporator fan not working. Fan is getting 120v but does not spin. Ordering new fan. ; ordrng 1 WP2315539 (Fan motor)
We serviced a
JENN AIR OVEN
Model JDS1750ES1
Near Williamson, NY 14589
James
Job Details: 12/28/2022
Unit throwing cooling fan error. Cooling fan and convection fan not powering in Diagnostics. Need cooling fan. ; ordrng 1 W11107275 (Blower) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Phelps, NY 14532
Andres V
Job Details: 12/28/2022
Installed the new harness in the freezer section. I went to install the ice maker when I noticed that bin was full. I asked customer how it's been and she says since the last repair unit has been making ice constantly so I did not replace the ice maker. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Perinton, NY 14450
Jeremy
Job Details: 12/28/2022
Lid would not unlock and control not sensing lid is closed. Replaced lid latch for faulty lid switch. Unit tested good.; used 1 W11307244 (LATCH) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Fairport, NY 14450
Jeremy
Job Details: 12/28/2022
Replaced evap harness and thermistor cover for no defrost and door gasket for being torn. Unit checks good.
We serviced a
KENMORE DRYER
Model 110.87872603
Near Penfield, NY 14526
James
Job Details: 12/28/2022
"Unit loud due to stuck idler pulley. Replaced belt. Rollers, and idler. Unit functions properly. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 4392067 (Kit) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYB01
Near Baldwinsville, NY 13027
Chuck G
Job Details: 12/28/2022
Customer stated that unit is not cooling. After inspecting unit i found that the unit has a sealed system leak as the evaporator only has a partial frost pattern. Compressor tested good. Customer is purchasing a new unit instead of repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Baldwinsville, NY 13027
Chuck G
Job Details: 12/28/2022
Customer states that unit is making a load noise. All fans and compressor tested good. I could not duplicate the issue. I asked the customer to take a video of the unit of the noise appears again. Unit tested good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cicero, NY 13039
Chuck G
Job Details: 12/28/2022
"Replaced harness, rotor, stator and control. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kirkville, NY 13082
Chuck G
Job Details: 12/28/2022
"Customer stated that unit is stuck on sensing. Error code F7E4-basket rearrangement failure, F6E3-communication acu cant hear mcu and F7E7-motor didnt reach target RPM. I ran a diagnostic test cycle in which the unit did not shift into a spin. Slider tested bad. Replaced slider . Calibrated unit . Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good ; used 1 W10734521 (Slider) from stock"
We serviced a
JENN AIR COOKTOP
Model JED3430GS01
Near Manlius, NY 13104
Chuck G
Job Details: 12/28/2022
"Customer is concerned about black spots on the elements. After inspecting the unit i discovered that the black spots indicate weak elements. Ordering left front element WPW10251108, right rear element W11517959, , right front element W11171119 and left rear element WPW10342780. ; ordrng 1 WPW10251108 (Left front element) and 1 W11517959 (Right rear element) and 1 W11171119 (Right front element) and 1 WPW10342780 (Left rear)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254EBL1
Near East Syracuse, NY 13057
Chuck G
Job Details: 12/28/2022
Replaced console and sump assembly. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Syracuse, NY 13208
Chuck G
Job Details: 12/28/2022
Customer stated that unit is still leaking and throwing F8E4-float switch. Error code F8E4. After inspecting unit i found that the sump is leaking. Ordering sump assembly W11460945; ordrng 1 W11460945 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Syracuse, NY 13209
Chuck G
Job Details: 12/28/2022
Customer stated that she is hearing a strange noise that lasts about 2 minutes randomly. I inspected unit and found all sounds to be normal operation. I could not duplicate the sound that the customer is hearing but after speaking with her i believe she is hearing the defrost cycle. Compressor and fans tested good. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Syracuse, NY 13219
Chuck G
Job Details: 12/28/2022
"Customer states that the basket dropped in the back. After inspecting unit i found that the suspension support on the outer tub broke on the right hand rear. Ordering outer tub W10371566, hub W10528947 and gearcase W11454372; ordrng 1 W10371566 (Outer tub) and 1 W10528947 (Hub) and 1 W11454372 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Camillus, NY 13031
Chuck G
Job Details: 12/28/2022
"Customer stated that agitator is cracked. No codes. After inspecting unit i found a crack in the Washplate and broken pieces on the agitator. Ordering Washplate W11510461, screw W10752187 and agitator W11614636; ordrng 1 W11510461 (Washplate) and 1 W11614636 (Agitator) and 1 W10752187 (Screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near Rochester, NY 14623
Dave F
Job Details: 12/28/2022
Ice maker mold is broken and causing water to leak . Ordering new ice maker . Adjusted the door hinge on freshfood as door was hitting freezer . Suggested moving the third shelf drawer to stack on the others ; ordrng 1 W10873791 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Henrietta, NY 14467
Dave F
Job Details: 12/28/2022
All led lights are working right now but If freezer led goes out order W11601310 led and follower service pointer W11460554
We serviced a
WHIRLPOOL RANGE
Model GW397LXUQ07
Near Scottsville, NY 14546
Dave F
Job Details: 12/28/2022
Unit not lighting properly during bake . Replaced ignitor on unit and tested . Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS 0
Near Rochester, NY 14612
Dave L
Job Details: 12/28/2022
Hinge was disconnected at spring. Ordering hinge assembly ; ordrng 1 W11573702 (Hinge)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Rochester, NY 14612
Dave L
Job Details: 12/28/2022
Replaced stuck idler.Tested ok. ; used 1 279640 (PULLEY-IDLER) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW06
Near Rochester, NY 14616
Dave L
Job Details: 12/28/2022
Replaced door due to crack on strike.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rochester, NY 14616
Dave L
Job Details: 12/28/2022
Door has no resistance due to broken links. Unit has been foamed into the opening with spray foam. Customer will need to have the unit uninstalled and foam removed before we can attempt a repair. Ordering links. ; ordrng 2 8194001 (Links)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Rochester, NY 14626
Dave L
Job Details: 12/28/2022
ReplacedMotor due to an open start winding. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Spencerport, NY 14559
Dave L
Job Details: 12/28/2022
Replaced shorted fresh food led module; dspstn on spec-tagged invntry: 1 W11601310 MODULE
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near East Rochester, NY 14445
Andres V
Job Details: 12/28/2022
Installed new suspension rods. Calibrated unit then ran a diagnostic cycle. Unit is working properly now. I informed customer that if unit starts to shake alot and move to pause cycle and move clothes around.
We serviced a
JENN AIR REFRIGERATOR
Model JFC2290REM03
Near Rochester, NY 14618
James
Job Details: 12/28/2022
"Unit intermittent to freeze reservoir. Reservoir at 36, set to 40. Back wall is cold and reservoir is touching it. Replace reservoir and install styrofoam between wall and reservoir. ; ordrng 1 WP2300868 (Union) and 1 W11361728 (Tank) and 1 4388450 (Styrofoam)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Rochester, NY 14621
James
Job Details: 12/28/2022
Strike broken off. Cant get lid lock to energize. Need both parts. ; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rochester, NY 14618
Andres V
Job Details: 12/28/2022
Customer stated unit was not washing dishes. I diagnosed unit found error code F7E1 for wash motor failure. Motor is not recirculating water unit needs new pump. ; ordrng 1 W11416362 (Sump and motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/28/2022
"Customer stated dishwasher flashing codes. Checked and found F8E4,F9E1,F7E1,F10E2. Cleaned out float switch tray of water. Ran diagnostic cycle, drain ran constantly running due to piece of glass stuck in it. Removed glass and advanced through to fill, Sump and motor not running. Ordering Sump and motor W11416362.; ordrng 1 W11416362 (Sump and motor)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/28/2022
"Replaced Motor due to not engaging to start cycle. During removement of motor, blower wheel broke. Ordering new blower wheel WP694089.; ordrng 1 WP694089 (WHEEL), dspstn on spec-tagged invntry: 1 279827 MOTOR"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/28/2022
"Replaced heating element due to a break in coil causing no heat. Ran diagnostic cycle no codes, Dryer heated and functioned as expected. Dryer checks good."
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/28/2022
Customer stated previous purchaser ran propane through instead of Natural gas. Checked and found no damage inside unit. Dryer checks good.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Geneva, NY 14456
Josh Henchen
Job Details: 12/28/2022
"Customer stated dryer not operating, UI is blank. Checked and found no codes Ui is not selecting options and shows no time. Unit would need a new UI, customer has decided to purchase a new dryer. Mentioned re doing vent run to help with performance."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 12/28/2022
"Customer stated no lights coming on when they go to start dishwasher. Checked and found UI unresponsive, 121.3V to dishwasher and control. Unit needs a new UI W11460961.; schdld next appmnt for 1/3 TUE !"
We serviced a
FORD VAN
Model E250
Near Geneseo, NY 14454
Josh Henchen
Job Details: 12/28/2022
Unable to replace tires today due to Mavis internet/network being down. He will call to reschedule.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Rochester, NY 14624
Dave L
Job Details: 12/28/2022
"Door is hard to close due to bent hinge. Attempted to adjust and shim hinge. Was unable to change closure. Washer is operational in its current state. Requesting authorization for hinge, and inner door. I ; rqstng P&A on 1 W11316776 (Inner door) and 1 WPW10208415 (Hinge), ordrng 2 WPW10208398 (Hinge cap)s, rqstng P&A on 1 W10839743 (Bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Rochester, NY 14624
Dave L
Job Details: 12/28/2022
Ice maker thermistor is open. Returning with ice maker. ; schdld next appmnt for 1/3 TUE !
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Scottsville, NY 14546
Dave L
Job Details: 12/28/2022
"Washer enters high spin once powered on and in diagnostics. Ordering control unable to flash; ordrng 1 W11556725 (Control) and 1 W11395618 (Cap), used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Spencerport, NY 14559
Dave L
Job Details: 12/28/2022
Replaced freezer ledModule per S191AQ. Tested ok; dspstn on spec-tagged invntry: 1 W11601310 MODULE
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near West Henrietta, NY 14586
Jeremy
Job Details: 12/28/2022
Upper rack adjuster is broken on left side causing rack to fall and dispenser door does not open and close properly. Replaced left hand upper rack adjuster and detergent dispenser. Unit tested good.; used 1 WPW10546503 (ADJUSTER) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Avon, NY 14414
Jeremy
Job Details: 12/28/2022
"Unit will not drain. Drain pump only hums but does not pump water. Removed drain pump and found foreign object lodged in impeller, making unable to turn. Removed foreign object, drain pump now operational."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Syracuse, NY 13224
Chuck G
Job Details: 12/21/2022
"After inspecting unit i found that the door, seal and handle all has damage. Ordering door with gasket LW10636410 and handle WPW10672333; rqstng P&A on 1 WPW10672333 (Handle (white)) and 1 LW10636410 (Refrigerator Door (white))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Syracuse, NY 13210
Chuck G
Job Details: 12/21/2022
"Customer stated that unit is not cooling in both compartments. Upon arrival unit was unplugged. I restored power and the compressor tested bad. Ordering compressor W11635510, evaporator W11578004 and lokrings. ; ordrng 1 W11635510 (Compressor) and 2 W11504415 (Lokring)s and 2 W11504431 (Lokring)s and 2 W11506619 (Lokring)s and 1 W11578004 (Evaporator) and 2 W11504419 (Lokring)s and 2 W11504449 (Lokring)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Weedsport, NY 13166
Chuck G
Job Details: 12/21/2022
After removing agitator i discovered that the unit needs a new basket. Ordering basket W10752719; ordrng 1 W10752719 (Basket)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14611
James
Job Details: 12/21/2022
Customer purchased new appliance
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Rochester, NY 14625
James
Job Details: 12/21/2022
Replaced pump and spray arm. Tested diagnostics cycle successfully.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS
Near Hilton, NY 14468
Dave L
Job Details: 12/21/2022
Replaced control and lock due to shorted latch. Tested clean. Checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Pittsford, NY 14534
Jeremy
Job Details: 12/21/2022
Unit is not producing ice. Unit has E5 icemaker error for failed icemaker thermistor. Ice maker cycles and fills in diagnostic. Ordering icemaker.; ordrng 1 W11579560 (Icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ET0
Near Pittsford, NY 14534
Jeremy
Job Details: 12/21/2022
"Customer stated right and left front burners will stay on high even if set to low. Problem is intermittent. Customer also concerned oven might be too hot and food is baking too quickly. Found oven is running about 30 degrees high, calibrated temp down, customer to monitor. Ordering infinite switches.; ordrng 1 WPW10434452 (Infinite Switch Left Front) and 1 WP3149400 (Infinite Switch Right Front)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Pittsford, NY 14534
Jeremy
Job Details: 12/21/2022
Replaced door switch and LED module. Unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Pittsford, NY 14534
Jeremy
Job Details: 12/21/2022
Unit not sensing load and go drawer has detergent. Found broken wires to sensor on dispenser. Unit needs dispenser to repair. Customer opted out of repair and will disable load and go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Victor, NY 14564
Jeremy
Job Details: 12/21/2022
"Customer stated freezer is too warm, fresh food is ok. Unit is installed in a non heated garage. Use and care guide states that unit must be installed in a location where temps do not go below 55 degrees. Unit will need to be moved to a warmer location in order to function properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Farmington, NY 14425
Jeremy
Job Details: 12/21/2022
"Unit is leaking from drain tube because water was not draining through tube. Removed restriction, water drains through. Customer requested quote on new drain tube and will call to authorize.; rqstng P&A on 1 W11084807 (Drain Tube), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 12/21/2022
Customer stated fresh food section is too warm and freezer is working properly. Found that customer had tall items blocking air vents on top shelf and items pushed too far to the back of the cabinet causing air flow restrictions. Also moved deli drawer to proper location. Explained the importance of proper loading of unit to provide adequate air flow inside cabinet. Unit working as expected.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Webster, NY 14580
James
Job Details: 12/21/2022
Replaced ui and noise filter harness. Tested drain and spin successfully. Inspected that spin was turned on for every cycle.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Webster, NY 14580
James
Job Details: 12/21/2022
Unit under baking. Oven was settled at 313 when set to 350. Calibrated and tested. Oven settled at 419 when set to 400. Unit functions properly. Recommend giving ten minutes after preheat for temperature to settle. Job Cmpltd
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rochester, NY 14617
James
Job Details: 12/21/2022
Replaced pump and tested. Unit functions properly. One year warranty on repair.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Ontario, NY 14519
James
Job Details: 12/21/2022
Front burners not igniting every time. Lf valve sticking. Adjusted burners and applied grease to valve. Tested cooktop. Unit functions properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Caledonia, NY 14423
Jeremy
Job Details: 12/21/2022
"Customer stated unit will not turn on or respond to button pushes. I unplugged unit and verified voltage at outlet. After plugging unit back in it started working. Found no stored error codes, unit ran through diagnostic cycle and had F6E2 error for fill valve electrical problem. Fill valve operating as expected, ordering control.; ordrng 1 W11306302 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Rochester, NY 14607
Andres V
Job Details: 12/21/2022
Customer stated UI was not responding to commands. When I arrived I was able to put unit Into a diagnostic mode and run a cycle. When cycle finished the unit was responding to commands. Customer is going to monitor and let us know if it happens again.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Webster, NY 14580
Andres V
Job Details: 12/21/2022
Customer stated piece of plastic broke off then tub fell. I diagnosed unit found the piece of plastic was the coupler that holds the suspension rod. Rod fell through and is not holding tub up. Unit needs new suspension. ; ordrng 1 W11217817 (Suspension rods)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Sodus Point, NY 14555
Andres V
Job Details: 12/21/2022
Customer stated unit was still not agitating properly. I diagnosed unit found unit only agitates ccw. I ohmed out the motor which tested good. Had a board with me I replaced it and tested it. Unit now agitates and spins correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Sodus, NY 14551
Andres V
Job Details: 12/21/2022
"Customer stated unit was not washing will fill with water but not spray water. Diagnosed unit found pump is bad. Had a sump and pump with me, I replaced it then tested unit. Unit now works properly."
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ1
Near Macedon, NY 14502
Andres V
Job Details: 12/21/2022
I replaced the board but unit was still not coming on. I further diagnosed unit and found the neutral connection was terminal had shortage but was still making enough contact to send 105v to board. I spliced connection and put a new connector on unit. Unit turned on is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hilton, NY 14468
Dave L
Job Details: 12/21/2022
Freezer never reached design temp after compressor replacement. Found shorted than normalFrost pattern. Added refrigerant slowly until the filter drier became warm. Customer toMonitor for ice after 24 hours
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Spencerport, NY 14559
Dave L
Job Details: 12/21/2022
Replaced damaged console and panel.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Spencerport, NY 14559
Dave L
Job Details: 12/21/2022
Replaced washplate and Gearcase due to noise during spin. Tested ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Fairport, NY 14450
Andres V
Job Details: 12/21/2022
Customer stated unit was not getting hot enough in the oven and burners. I checked power at terminals found it only getting 120v. I checked breaker box found that unit tripped one of the breakers. Turned both breakers on then tested unit. Unit is now heating properly.
We serviced a
MAYTAG WASHER
Model MVWC200XW2
Near Churchville, NY 14428
Dave L
Job Details: 12/21/2022
"Replaced actuator due to shifter fault.Calibrated and tested unit. Customer to monitor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Honeoye Falls, NY 14472
Dave L
Job Details: 12/21/2022
Replaced leaking evaporator. Tested ok. ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER BR 8 and 1 W11506621 COUPLER BR 6
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Pittsford, NY 14534
Jeremy
Job Details: 12/21/2022
Customer stated unit shuts off shortly after starting. Found that motor does not start and only hums. Motor will start if given assistance by moving drum when motor is energized. Ordering motor and blower.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Penfield, NY 14526
Andres V
Job Details: 12/21/2022
"Customer stated unit was making a loud noise. I diagnosed unit by putting it into a diagnostic mode and testing the compressor. I did not hear any noises. I then pulled unit out and took off back cover, I tested the amperage found unit pulling 1 amp which is normal operating amps. I did not see or hear anything unusual. I also tested the evap fan but did not hear any noises. Customer is to monitor and let us know if it comes back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Rochester, NY 14606
Dave L
Job Details: 12/21/2022
Replaced evaporator and compressor due to unit cooling poorly. Unit began cooling after repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Rochester, NY 14612
James
Job Details: 12/21/2022
Icemaker switch turned off inside door. Turned on and tested in Diagnostics. Tests passed. Customer is to monitor if problem persists replace ice maker
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Rochester, NY 14612
James
Job Details: 12/21/2022
42 Fairview ctUnit has to be manually cancelled to drain. Long drain error. Tested diagnostics successfully. Cleared codes. Ordering pump. Check errors on return. ; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Greece, NY 14626
James
Job Details: 12/21/2022
Replaced harness and control. Ran calibration and spin cycle successfully.
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near Rochester, NY 14625
Andres V
Job Details: 12/21/2022
Customer stated that broiler was not staying on. I started the broiler but could not duplicate issue. The broiler turned on and stayed on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Rochester, NY 14618
Andres V
Job Details: 12/21/2022
Customer stated unit was not cooling in the fresh food section. I diagnosed unit checked the evap fan and damper. I then put unit into a diagnostic and checked evap heater. I found that theirs voltage at connector but defrost thermostat is bad and not letting voltage through to heater. Ordering harness ; ordrng 1 WPW10290745 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rochester, NY 14624
James
Job Details: 12/21/2022
Dryer scraping during cycle. Piece of plastic stuck in unit. Removed plastic and unit functions properly.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/21/2022
Customer stated dryer not heating at all. Checked and found no error codes. Checked and found heating element not working to a break on the element coil. Unit needs new ; rqstng P&A on 1 WP3387747 (ELEMENT)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/21/2022
"Customer stated Lid Locked and stuck in cycle. Checked and found F2E1,F7E1. Reseeded connections and tested. Washer checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waterloo, NY 13165
Josh Henchen
Job Details: 12/21/2022
"Customer had a video of washer power button/UI not responding. Replaced UI and Control due to faulty operation, spoke with Customer about connecting wifi with remote enable. Ran diagnostic and calibration cycles. Washer checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Geneva, NY 14456
Josh Henchen
Job Details: 12/21/2022
"Customer stated left side door not closing properly. Checked and found mullion not sliding into catch. Left hinge bent, ordering new Hinge W10917991 and washers WP489467; ordrng 1 W10917991 (Hinge) and 2 WP489467 (Washers)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chittenango, NY 13037
Chuck G
Job Details: 12/21/2022
"Replaced control, ice maker and evap cover. I cycled ice maker. I asked customer to monitor the ice production. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Manlius, NY 13104
Chuck G
Job Details: 12/21/2022
Customer stated that they have top rack concerns. No codes. After inspecting unit i discovered that the stop had fallen off. I reinstalled the stop. The unit had the updated rack adjuster kit. Left part with customer. Unit tested good
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Jamesville, NY 13078
Chuck G
Job Details: 12/21/2022
Customer stated that unit is still taking too long to dry a load of laundry. Unit failed an air flow test -poor all dryers. I removed vent hose from unit and preformed another air flow test-tested good all dryers. I cycled unit 5 times to insure that heater is cutting off and on and it tested good. I did discover that the vent hose going into the wall is crushed upon turning into the wall. I explained to the customer that the vent hose is reduced by 50% going into the wall that is causing the long dry times and that issue will have to be corrected. I called Tech-Line as requested. Unit tested good. SR#7735323958
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fayetteville, NY 13066
Chuck G
Job Details: 12/21/2022
"Customer stated that unit is grinding and not washing correctly. Replacing gearcase, screw, cam and hub. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good ; used 1 W10721967 (Cam), and 1 W10528947 (Hub) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254EBL1
Near East Syracuse, NY 13057
Chuck G
Job Details: 12/21/2022
Customer stated that unit is leaking. No codes. I ran a diagnostic test cycle and found that the unit is leaking from the sump assembly. I also found that the UIs cancel button is not working. Ordering sump assembly W10902372 and console assembly W10902370; rqstng P&A on 1 W10902372 (Sump assembly) and 1 W10902370 (Console assembly)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Rochester, NY 14606
Andres V
Job Details: 12/20/2022
Customer stated the ovens were not working on unit. I tried to put unit into a diagnostic mode but would not go into it. The left oven kept locking and unlocking and the know was blinking Yellow. The oven on the right would not start unless the door was open if door is closed it did not start. This issue seems to be coming from the ACU. I am ordering the three boards to have them all incase it's not the main ACU ; ordrng 1 W11355250 (Control expansion) and 1 W11406545 (Acu) and 1 W11492304 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB1
Near Rochester, NY 14609
Andres V
Job Details: 12/20/2022
Customer stated power cord was stuck inside and she couldn't get it all the way out. I took off cover and was able to get tangled cord out. Unit is now working properly.