Near Webster, NY 14580
David
Job Details: 06/24/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 The right door is hitting molding and had a scratch down the middle of the door. Attempted to buff out. Unable to remove the mark. Ordering new door.; ordrng 1 W10849510 (dor-fip)
Near Macedon, NY 14502
Evan
Job Details: 06/24/2019
DRYER MAYTAG MGDX655DW2 Customer stated that unit is burning clothing. Upon inspection discovered that cycling thermostat is running heater for too long causing issue.Ordering thermostat; ordrng 1 W11050897 (THERMOSTAT )
Near Honeoye Falls, NY 14472
Evan
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL MDB7749SBM2 Customer stated that unit was acting very erratically unit would not start cycle or would run on its own at random times. Discovered silver migration on ribbon cable. Called techline S25462Replaced user interface.S code to cover part cost. Part tech has is not correct color Ordering correct color ; ordrng 1 W10811169 (USER INTERFACE SS)
Near Rochester, NY 14609
Shaiman
Job Details: 06/24/2019
WASHER WHIRLPOOL WTW5000DW1 "Replaced control, unit testing good."
Near Rochester, NY 14612
David
Job Details: 06/24/2019
WASHER WHIRLPOOL WGD6620HW0 Installed the panel on the washing machine.
Near Ontario, NY 14519
David
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Dishwasher was not pumping water. Ordering pump motor. ; ordrng 1 W11087376 (pump&motor)
Near Rochester, NY 14617
Shaiman
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer concerned about unit leaking from the front at beginning of cycle. Upon arrival, customer had unit in the middle of the floor perfectly leveled. Ran unit 3 times from beginning and could not get any water to leak. Moved unit to installation location under the counter to make adjustments to front legs. While under the counter, there was a significant gap between tub and countertop which would result in having to adjust the front legs to be aesthetically pleasing, and in this case would prevent unit from leaking. Customer then insisted to pull the unit back out and take note that it is “perfectly level and shouldn’t leak when perfectly level”. Moisture was present on installation at the bottom of the door after pulling unit back out because water was in the unit when it was moved out. Only witnessed one drop of water while unit was underneath the counter before any further adjustments were made. Explained to customer that in some cases a unit w
Near Fairport, NY 14450
Steve
Job Details: 06/24/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced self closing door hing. The hinge mount came in wrong color. The door is not clicking on hinge. The clicking is internal in the door. Ordering door and bottom hinge ; ordrng 1 W10691674 (hinge-door) and 1 W10849516 (dor-fip)
Near Henrietta, NY 14467
Steve
Job Details: 06/24/2019
REFRIGERATOR AMANA ABB2224BRW00 Found the evaporator was fully frosted again. Heater did not turn on. The not should not have been fully frosted. Removed frost and replaced bi metal. While testing the thermistor's with ice water I spilled water on control. Replaced control at no charge.
Near Pittsford, NY 14534
Steve
Job Details: 06/24/2019
REFRIGERATOR KITCHENAID KFCS22EVMS6 Replaced icemaker for open motor that was preventing mice production. The icemaker tested good.
Near Rochester, NY 14619
Steve
Job Details: 06/24/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Customer rescheduled when I called before going to home. ; schdld next appmnt for 6/26 WED !
Near Rochester, NY 14618
Steve
Job Details: 06/24/2019
DISHWASHER KITCHENAID KUDA03CTBS3 Replaced vent for not closing causing moisture to accumulate on top left side. ; dspstn on spec-tagged invntry: 1 WP8269259 GASKET
Near Penfield, NY 14526
Steve
Job Details: 06/24/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced door switches for door errors causing no operation. The microwave tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near North Chili, NY 14514
Shaiman
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDF520PADW0 Wrong part was ordered. Ordering correct part. ; rqstng P&A on 1 W10804115 (CONTROL BOARD)
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL WEE745H0FH1 Replacing control due to unit displaying f2e1 error code for stuck /shorted key. Replaced control. Tested control functions. Could not get code to reappear once installing new control. Unit tested good
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Customer stated that filter was stuck inside housing. Upon inspection discovered that guide tab on original filter was causing issue. Was able to remove filter after prying filter out. Installed new filter that customer had. Unit tested good
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL KMBP107ESS02 Replacing ceramic support for burner due to old support cracking. Replaced support unit tested good
Near Webster, NY 14580
David
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit was not filling due to two small knives holding the float up. Removed and tested. ; dspstn on spec-tagged invntry: 1 W10888684 DISPENSER DOOR KIT and 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
David
Job Details: 06/24/2019
DISHWASHER KITCHENAID KDFE104DSS2 Unit was not washing due to a failed diverter replaced sump. Parts covered per KB u it tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Caledonia, NY 14423
Steve
Job Details: 06/24/2019
WASHER MAYTAG MVWX655DW1 Found all functions worked on arrival but after testing ofr a couple minutes the main control died. Ordering main control. Part covered under loyalty retention program. ; ordrng 1 W11116592 (cntrl-elec)
Near Ontario, NY 14519
David
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL MDB8969SDM0 Unit was not draining. Pump was straining but not working. Replaced drain pump. Dishwasher tests ok.
Near Webster, NY 14580
David
Job Details: 06/24/2019
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Installed new ff and freezer door. Sealing very well. Customer to monitor. Left release vac with customer
Near Rochester, NY 14625
Steve
Job Details: 06/24/2019
REFRIGERATOR WHIRLPOOL KRFC302EPA Tested ice maker and it did not leak for me. Found the back fastening screw was loose. The icemaker may have been out of level. Tightened screw. If problem persists preorder another icemaker
Near Spencerport, NY 14559
Shaiman
Job Details: 06/24/2019
DRYER ROPER RGD4516FW0 Customer concerned of a knocking sound. Unable to recreate but had video evidence. Shards or rubber were inside unit and rubber skid marks on drum. Installed maintenance kit. Customer monitor.; used 1 4392065 (REPAIR KIT) from stock
Near Rochester, NY 14616
Shaiman
Job Details: 06/24/2019
WASHER MAYTAG MVWX655DW0 F7E1 code stored. Unit won’t spin clothes out. Hub was completely shot. Replaced hub. Repair successful. ; used 1 W10528947 (HUB) from stock
Near West Henrietta, NY 14586
Steve
Job Details: 06/24/2019
REFRIGERATOR MAYTAG MRT311FFFZ00 Lowered casters to level refrigerator and better door closing. Re oved plug warning label for noise behind refrigerator. The refrigerator tested good.
Near Webster, NY 14580
Shaiman
Job Details: 06/24/2019
DRYER WHIRLPOOL WGD5100VQ1 No continuity on thermal fuse. Replaced fuse. Repair successful.; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
DISHWASHER KITCHENAID KDPE234GBS0 Customer stated that unit was not dissolving soap and was not cleaning dishes. Checked for error codes unit was displaying code 4-3 for wash motor not running. Let diagnostic cycle begin. Unit was filling with water but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
WASHER WHIRLPOOL WFW85HEFW1 Customer stated door was locked and could not open door even after unplugging unit. Manually opened door. Checked for error codes. Unit was displaying code F5e3 (door unlock error) discovered that latch was failing to unlock door. Replaced latch Ran diagnostic cycleUnit tested good ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Near Fairport, NY 14450
Evan
Job Details: 06/24/2019
WASHER MAYTAG MVWB835DW0 Replacing gear case and wash plate due to teeth on old gear case wearing out causing unit not to agitate. Replaced gear case replaced wash plate.Ran calibration cycle Ran test cycle Unit tested good; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Fairport, NY 14450
Evan
Job Details: 06/24/2019
OVEN WHIRLPOOL KSEG700ESS3 Customer stated unit was getting too hot. Upon inspection checked for codes. No codes present. Ran test bake cycle to 350 with digital thermometer inside cavity. Unit was was 50 degrees over temperature that display was showing. Installed new temperature sensor Ran test preheat to 350 Watched unit cycle temperature Unit now maintaining correct temp. Unit tested good
Near Rochester, NY 14614
David
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDF510PAYS8 "Checked unit for not filling. Passed diagnostic test. Checked error codes - 2 cool water codes and 1 open float code. Suspecting stuck float. Float, however, was clear on arrival. Customer to monitor."
Near Pittsford, NY 14534
Evan
Job Details: 06/24/2019
WASHER MAYTAG MVWC565FW1 Replacing motor and actuator due to unit not spinning out correctly And actuator failing to sense speed of basket. Replaced motor replaced actuator. Ran diagnostic cycle. Unit tested good
Near Hilton, NY 14468
David
Job Details: 06/24/2019
WASHER WHIRLPOOL WTW8500BW0 Unit is displaying F71 (Sd) error. Ran diagnostics to check agitation and spin. Basket moves up and down freely. Drain pump emptied tub completely 4 times. Unit getting stuck in c8. Blew through pressure hose and reseated. Tightened rotor bolt. Removed tub to check air dome and pump trap. All of the water was drained. Ran diagnostics again to verify. Hub is stripped customer is going to replace part.
Near Rochester, NY 14618
Evan
Job Details: 06/24/2019
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that door was not shutting properly. Upon inspection discovered that hinge on left side was not fully seated. Door was not aligning correctly when attempting to shut. Reseated hinge and tested door multiple times. Door now shutting properly. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Rochester, NY 14618
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL WEG730H0DB0 Customer stated that while lighting left front burner on stove other burners would light. Inspected cooktop orifice and valves orifice is clear suspecting issue with valve’s and manifold. Recommending for customer to contact manufacturer due to this being safety issue. Parts needed for repair are (manifold) W10873132 ( 2 valves LF & RF )W11163975 (valve RR ) W10566049. Customer to contact office if they would like to proceed
Near Rochester, NY 14620
Evan
Job Details: 06/24/2019
WASHER GE GTW460ASJ2WW Replacing belt due to old belt ripping causing unit not to spin. Replaced belt. Ran test cycle. Ran drain and spin cycle. Unit now agitating and spinning out correctly.
Near Rochester, NY 14608
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL WFG510S0AS1 Installed ground wire on ignitor due to unit failing to light consistently. Watched unit cycle flame. Unit tested good
Near Rochester, NY 14612
David
Job Details: 06/24/2019
REFRIGERATOR FRIGIDAIRE FFTR1814TW Found loose connection at heater preventing defrost. Repaired connection. Unit is in a garage. Left to defrost. Left garage open per customers request. ; dspstn on spec-tagged invntry: 1 W10822278 TIMER-DEFROST
Near Rochester, NY 14626
Evan
Job Details: 06/24/2019
DRYER KENMORE 11077032601 Customer stated unit was not heating. Upon inspection discovered that thermal fuse had tested open. Replaced fuse. Ran test cycle to watch flame cycle on and off. Unit tested good ; used 1 WP3390719 (FUSE-THERMAL) from stock
Near Pittsford, NY 14534
Shaiman
Job Details: 06/21/2019
WASHER WHIRLPOOL WFW5620HW0 "Customer concerned about unit displaying LF code during use. Attempted to get unit into diagnostics to verify error codes and run auto verification. Unit will not display error codes; the UI goes blank when diagnostics is entered. When attempting to start cycle, unit tumbles, no water, then drains. Suspecting bad control and UI. Replacing valves on next visit also. ; ordrng 1 W11319991 (USER INTERFACE ) and 1 W11322903 (CONTROL)"
Near Spencerport, NY 14559
David
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW8200YW0 Ran auto test. Washer didn't drain well. Ordering drain pump.; ordrng 1 WPW10409079 (pump-water)
Near Spencerport, NY 14559
David
Job Details: 06/21/2019
RANGE AMANA AGR6603SFW1 "Customer reported front two burners were not igniting consistently. Adjusted flame, reducing gas flow."
Near Rochester, NY 14604
David
Job Details: 06/21/2019
DRYER KENMORE 110.70012 Replaced motor due to loud noise on start up .
Near Webster, NY 14580
David
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBMOO The ice maker bail arm was in the off position. Put arm down and watched unit cycle. Customer to monitor. Atec warranty
Near Rochester, NY 14616
David
Job Details: 06/21/2019
MICROWAVE MAYTAG MMV4206FZ3 Replaced magnetron due to unit not heating unit tested good after install.
Near Pittsford, NY 14534
Steve
Job Details: 06/21/2019
DISHWASHER KITCHENAID KDFE104DSS2 "Replaced main control, ui for erratic operation. Replaced wash pump for not pushing water. Found the power connection was black at the control. Ordering harness to repair connection. ; ordrng 1 W10744908 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Rochester, NY 14612
David
Job Details: 06/21/2019
DISHWASHER WHIRLPOOL DU1055XTVS1 Top arm was not spraying. Sump needed cleaning.cleaned sump.
Near Rochester, NY 14624
David
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Freezer compartment fan blade is not stock and is causing ice issues. Ordering the correct fan blade. Drain tube was causing the leak cleared ice from freezer. ; ordrng 1 WP67006337 (blade- fan)
Near Rochester, NY 14610
Evan
Job Details: 06/21/2019
WASHER WHIRLPOOL GHW9160PW0 Customer stated that unit was flashing f05 code after beginning to fill. Discovered that code is for water temp sensor. Ohmed out temp sensor. Temp sensor readings were accurate according to tech sheet. Called tech line to document findings. Techline recommendation is replacement of control. Control is no longer available from supplier for this unit. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW5550XW3 Customer stated they saw small amount of water in front of machine after cycle had finished. Checked for error codes. No codes were present. Ran diagnostic cycle and inspected fill valve and drain hose while unit was filling and draining. Looking for holes in hoses. Could not replicate issue. Customer to monitor and contact office if issue is to arise again.
Near Rochester, NY 14608
Evan
Job Details: 06/21/2019
RANGE WHIRLPOOL WFG510S0AS1 Unit is still experiencing same issue. Discovered that ignitor is having grounding issue. Spoke with other techs about issue. Techs suggesting grounding ignitor manually with copper wire. Tech is purchasing copper wire and returning on sat 6/22; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED
Near Webster, NY 14580
Evan
Job Details: 06/21/2019
OVEN JENN AIR JJW3430DP00 Replacing control due to unit showing f2e1 error code for stuck /shorted key. Unit was flashing code when customer ran broil cycle. Replaced control ran test broil. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 06/21/2019
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replacing freezer pantry drawer due to front of drawer cracking. Replaced drawer. Unit tested good. Customer will need to be reimbursed partial part cost due to actual part cost being cheaper than quoted part cost. Reimbursement amount is $66.96
Near Victor, NY 14564
Shaiman
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW5000DW1 Unit would not power on. Replaced control board & calibrated. Unit testing good.
Near Canandaigua, NY 14424
Shaiman
Job Details: 06/21/2019
DISHWASHER MAYTAG MDB8959SFZ4 Customer concerned about unit leaking from top left corner. Gaskets and upper rack are in good condition. Customer and tech verified the machine is level. Top spray arm is clear of debris. Door shuts as it should. No leak present. Ran machine for an ample amount of time in efforts to recreate the leak. Customer monitor.
Near Penfield, NY 14526
Shaiman
Job Details: 06/21/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Drain hose was cracked. Replaced drain hose. Issue resolved.
Near Rochester, NY 14620
Shaiman
Job Details: 06/21/2019
DISHWASHER MAYTAG MDB4949SHZ0 Customer could not get unit to start every time. Showed customer how to start machine. Unit testing good.
Near Farmington, NY 14425
Steve
Job Details: 06/21/2019
RANGE WHIRLPOOL WFC310S0EB3 Found control not sending power to make or broil. Ordering control; ordrng 1 W11122531 (cntrl-elec)
Near Williamson, NY 14589
Evan
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW4616FW2 Customer stated that unit was stopping once unit for to rinse cycle. Checked for error codes. Unit displaying error code for basket speed fault. Ran tachometer verification test. Unit failed test . Actuator was not sensing speed of basket. Replaced actuator. Ran test again. Unit passed test. Ran diagnostic cycle. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock
Near West Henrietta, NY 14586
Steve
Job Details: 06/21/2019
DISHWASHER KITCHENAID KUDW03CTBL0 Replaced link kit for door falling. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 8194001 LINK (2)
Near Victor, NY 14564
Steve
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Found the duck bill on defrost drain restricted. Cut open the duck bill and water started draining. The refrigerator tested good.
Near Farmington, NY 14425
Steve
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Found door is warped letting warm air enter unit causing condensation to build inside. ; ordrng 1 LW10668874 (dor-fip)
Near Spencerport, NY 14559
David
Job Details: 06/21/2019
FREEZER WHIRLPOOL WRF535SWHB00 Door was replaced but did not close the gap. The mullion is concave and will not accept the gasket. Called tech line pics attached need to be emailed to whirlpool_techline@whirlpool.com with sr7725156032 as subject.
Near Palmyra, NY 14522
Steve
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Lowered right caster to stop condenser from vibrating on floor. The refrigerator tested good.
Near Palmyra, NY 14522
Steve
Job Details: 06/21/2019
COOKTOP WHIRLPOOL WFE525S0HV0 Replaced infinite switch for intermittent no operation on right front burner. Left burner with customer. The range tested good. ; dspstn on spec-tagged invntry: 1 W10275048 ELEMENT
Near Marion, NY 14505
Steve
Job Details: 06/21/2019
STACKED LAUNDRY GE GUD24ESSJ0WW Replaced control with same result. Over filling. Found the outer tub air dome was restricted. Customer had an air tank. We blew it out and the washer started to fill and agitate properly.
Near Fairport, NY 14450
Steve
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRB119WFBM Found the warning label on the plug cord was snapping with airflow behind refrigerator. Removed label and leveled refrigerator. The refrigerator tests good.
Near Rochester, NY 14625
Steve
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL KRFC302EPA Replaced ice maker for low ice production. Took front of ice bin off and repositioned magnet so when the door opens the ice bin comes with it.
Near Fairport, NY 14450
Steve
Job Details: 06/21/2019
MICROWAVE WHIRLPOOL WMH31017AS3 Replaced main control and light bulb for build persistently blowing. The microwave tested good. ; used 1 8206232A (BULB) from stock
Near Churchville, NY 14428
David
Job Details: 06/21/2019
DRYER WHIRLPOOL WED9300VU1 Customer stating that unit is working well after having the vent cleaned. They did not have us enter the home.
Near Rochester, NY 14616
David
Job Details: 06/21/2019
FREEZER WHIRLPOOL WSZ57L18DH00 Replaced the evaporator and compressor due to the unit not cooling. Unit began cooling after installation. Parts covered per KB
Near Fairport, NY 14450
Steve
Job Details: 06/21/2019
MICROWAVE WHIRLPOOL WMH31017AS5 Replaced interlock switches with kit that was supplied by the customer for door error codes. The microwave tested good.
Near Hamlin, NY 14464
Shaiman
Job Details: 06/21/2019
WASHER WHIRLPOOL WFW72HEDW0 Drain pump was not draining as it should. Trap was also clogged with debris. Replaced pump. Ran auto verification cycle. Unit testing good.
Near Rochester, NY 14615
Steve
Job Details: 06/21/2019
DISHWASHER FRIGIDAIRE FPHD2481KF1 Replaced water valve for cracked valve that was leaking. The dishwasher tested good.
Near Fairport, NY 14450
Steve
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL GSS26C4XXY04 Found broken wire at the bottom of the door that goes to dispenser motor. Repaired wired and taped all wires good. The dispenser motor is working as expected.
Near Fairport, NY 14450
Evan
Job Details: 06/21/2019
RANGE KITCHENAID KDRP407HSS4 Customer stated that power had gone out and unit was displaying PF on display. Could not select any other functions. Inspected UI and removed display ribbon cable from control. Once removing ribbon cable and reseating cable Unit began to function. Tested all functions on stove. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 06/21/2019
WASHER MAYTAG MAV2757AWW Customer stated that unit was not spinning or draining properly. Upon inspection discovered that motor coupler had broken in 2 pieces causing belt to come loose from drivetrain. Unit will need new motor if customer decides to proceed with repair. If customer would like to proceed with repair please order motor (WP21001950 ) and replacement belt (WP21352320). Quoted customer for $74.90 labor rate ; dspstn on spec-tagged invntry: 1 WP21352320 BELT
Near Pittsford, NY 14534
Steve
Job Details: 06/21/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer states the dishwasher is leaking from left side. Tested in diagnostics with outer panel off. The dishwasher did not leak for me. No leaks from dispenser or exhaust fan. Replaced the gasket for good measure.
Near Rochester, NY 14607
Steve
Job Details: 06/21/2019
OVEN AMANA AER6303MFS2 Replaced main control and sensor for stuck key and sensor error code that was preventing bake. The range tested good.
Near Rochester, NY 14621
Evan
Job Details: 06/21/2019
DISHWASHER MAYTAG MDB8959SFZ4 Customer stated track rails are broken causing upper rack to fall . Tech cannot get unit uninstalled due to height of floor. Lowered feet but was still unable to uninstall unit from underneath counter. Unit willneed to be uninstalled before tech can replace tracks. Did not collect service call fee yet. Please contact office once unit is uninstalled.
Near Rochester, NY 14609
Evan
Job Details: 06/21/2019
WASHER FRIGIDAIRE GLTR1670AS0 Customer stated they are hearing same noise as before. Customer had unit running upon arrival. Rear bearing is causing issue. Bearing is beginning to go bad. Quoted customer to replace bearing. Customer does not want to proceed due to cost of part and age of machine. Atec warranty
Near Rochester, NY 14613
David
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM Replaced damaged harness unit tested good.
Near Webster, NY 14580
Evan
Job Details: 06/20/2019
DISHWASHER KITCHENAID KDHE404DSS0 Customer stated unit is shutting off after running for 15 mins or so. Checked for error codes unit was displaying 6-2 fill valve electrical problem. Tested valve. Valve tested good. Called tech line. Techline recommending unplugging vent fan and running unit. Once doing this issue went away. Fan is drawing to much voltage during cycle. Ordering fan SR: 7725144315; ordrng 1 WPW10469574 (FAN VENT MOTOR )
Near Rochester, NY 14625
David
Job Details: 06/20/2019
REFRIGERATOR KITCHENAID KFCO22EVBL5 Slide ordered was not correct. Reordering slide. Installed gasket. ; ordrng 1 WP13055901 (slide)
Near Penfield, NY 14526
David
Job Details: 06/20/2019
MICROWAVE KITCHENAID KOCE507ESS06 Hinges on microwave door are not closing properly creating a door error. Documented with techline. Ordering hinges; ordrng 2 W10874474 (hinge-door)s
Near Rochester, NY 14609
Shaiman
Job Details: 06/20/2019
WASHER WHIRLPOOL WTW5000DW1 Wrong part was ordered. Reordering part.; ordrng 1 W11116590 (CONTROL)
Near Rochester, NY 14620
David
Job Details: 06/20/2019
REFRIGERATOR GE GTE21GSHBSS Unit is not cooling properly due to a bad defrost timer. Ordering timer and thermostat. ; rqstng P&A on 1 WR09X22737 (DEFROST TIMER) and 1 WR50X24624 (WR50X24624)
Near Rochester, NY 14621
Evan
Job Details: 06/20/2019
RANGE FRIGIDAIRE FFGF3052TSA Moving apt to monday 5/26; saved tckt
Near Rush, NY 14543
Shaiman
Job Details: 06/20/2019
WASHER MAYTAG MHW6000XW2 Unit would not start with an F6E1 error code. Latch tested good. Tested power going to MCU. Power was present. Replaced MCU. Ran auto verification with no issues. Unit is working as expected.; dspstn on spec-tagged invntry: 1 8183270 LATCH
Near Rochester, NY 14625
Shaiman
Job Details: 06/20/2019
WASHER AMANA NTW4516FW3 "Large amount of oil was under the machine. Replaced gear case, unit testing good."
Near Webster, NY 14580
Evan
Job Details: 06/20/2019
COOKTOP JENN AIR JGD3430BS00 Replacing right front orifice holder due to burner screws snapping inside holding causing issue with mounting cooktop. Replaced orifice holder. Reassembled unit. Unit tested good
Near Rochester, NY 14616
David
Job Details: 06/20/2019
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced icemaker due to a failed heater. Harness checks ok. Unit cycled and filled. Customer to monitor.
Near Victor, NY 14564
Steve
Job Details: 06/20/2019
WASHER AMANA NTW4516FW3 Found no error codes. Customer concerned with amount of water. Tested washer with clothing and it is filling as expected. Instructed customer on use of cycles for proper washing. The washer tested good.
Near Caledonia, NY 14423
Steve
Job Details: 06/20/2019
REFRIGERATOR KITCHENAID KSRW25CRSS02 The refrigerator has a low charge. Found the copper behind the unit is black. The unit is exposed to sulfur. The unit is not repairable.
Near Rochester, NY 14624
Steve
Job Details: 06/20/2019
REFRIGERATOR MAYTAG MFF2558FEZ01 "The temps in fresh food section were good. Customer complained of veggies freezing. Raise the temp to pantry to warmest setting. The refrigerator and freezer are packed full that may be causing temps to very due to poor air flow. The freezer door gasket was open on left side causing frost build up in freezer. Heated, reformed and added perma gum behind gasket for better door sealing. The refrigerator tests good. The pantry door was also falling off. Added screws to keep in place. The door tests good."
Near Spencerport, NY 14559
Steve
Job Details: 06/20/2019
WASHER GE GTW460ASJWW Found the extra options were on deep rinse that may have been causing extra time during wash. Filled and agitated. The washer tests good. No serial tag on washer. No charge.
Near Webster, NY 14580
David
Job Details: 06/20/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Items still freezing in the fresh food section. Frost pattern is good. Freezer only has a few items inside put freezer on max setting and recommending putting a load on the freezer (more items or some jugs with water to freezer) this will help stabilize the unit. If problem persists pre order control and thermistor. W11353813. W10838965
Near Penfield, NY 14526
David
Job Details: 06/20/2019
REFRIGERATOR WHIRLPOOL ET1CHKXKT01 Icemaker mold is leaking and the water pressure to the unit is restricted. Customer was not interested in replacing the ice maker.
Near Hilton, NY 14468
Shaiman
Job Details: 06/20/2019
DRYER MAYTAG MEDB835DW4 "Customer concerned about unit not always drying, unit continues to run even when cycle is complete, and a one time occurrence of a PF code. Replaced control. Unit is recognizing good airflow, however the vent appears to be slightly too long. Instructed customer to verify the vent is no more than 7 feet long."