Near Fairport, NY 14450
Dave F
Job Details: 07/31/2020
OVEN KITCHENAID KEBS277SSS0 Replaced broiler element for being open . Tested unit up to 350 . Tested good .
Near Fairport, NY 14450
Evan
Job Details: 07/31/2020
WASHER MAYTAG MVWB855DW1 Customer stated that unit will not respond to commands. Upon inspection checked for error codes. Unit displaying code f6e2 for UI and ACU failing to communicate. Console will need to be replaced. Quoted customer to replaced console. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Rochester, NY 14618
Dave F
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Checked temperatures in freezer was -3 set for -5 . Temps are good . Fresh food is set to 38 Was 39 . Unit tested good . Customer instruct on unit .
Near Penfield, NY 14526
Evan
Job Details: 07/31/2020
WASHER WHIRLPOOL GHW9400PW2 Customer stating that unit is producing squealing noise while in spin. Upon inspection discovered that noise is coming from rear tub bearing. Rear tub with bearing is only sold as one piece. Quoted customer for repair....W10772618 (Outer Tub) $275.00WP8181673 (Tub Gasket) $20.00S&H $ 50.00Labor $269.75(+ Tax) Customer is going to consider repair and contact office if they would like to proceed. Collecting service call fee
Near Rochester, NY 14618
Dave F
Job Details: 07/31/2020
REFRIGERATOR AMANA AFD2535DEQ Freezer has defrost problem. Evap fan working . Heater works so bi metal is good .needs jazz board . . Replaced board and defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14618
Dave F
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF540CWBW00 Switch inside ice maker is not turning it off when it’s full and bail arm keeps falling out . Fill tube was frozen defrosted fill tube and Replaced ice maker . Cycled ice maker . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Penfield, NY 14526
Evan
Job Details: 07/31/2020
WASHER MAYTAG MHW5630HW0 Customer stating unit was producing noise that they have never heard unit make before. Checked for error codes. No codes present. Ran diagnostic cycle. Could hear a clicking sounds coming from rear of unit. Discovered that right rear shock absorber was not fully clicked into place on tub. Reattached shock and ran unit on high spin. Could not replicate issue after doing so. Customer to run load and report back if noise persists
Near Geneseo, NY 14454
Dave F
Job Details: 07/31/2020
WASHER MAYTAG MVW6230HW0 F0E2 over suds error code called techline SR 7728458373 . Customer is using seventh generation soap . Techline said that they need to use a very small amount if they do use that soap as it will cause the suds . Ran diagnostics tests unit tested good. Calibrated unit . Running clean wash cycle .
Near Rochester, NY 14625
Evan
Job Details: 07/31/2020
DRYER KENMORE 110.6991299 Replacing motor and blower due motor overheating while unit is running. Replaced both parts. Tested unit. Unit tested good
Near Rochester, NY 14620
Evan
Job Details: 07/29/2020
WASHER KENMORE 11020702990 Customer stated that unit would not agitate. Discovered that dog agit teeth are stripped causing issue. Replaced dog agits and tested unit. Tested unit. Unit now agitating as it should. Unit tested good; dspstn on spec-tagged invntry: 1 80040 DOG 4PK
Near Hilton, NY 14468
Dave L
Job Details: 07/29/2020
DRYER WHIRLPOOL MED6630HC0 ReplacedMotor and blower due to noise. Found that the receptacle is wired incorrectly causing 240 volts to go to the motor. The receptacle will have to be repaired before use.
Near Irondequoit, NY 14617
Steve
Job Details: 07/29/2020
REFRIGERATOR MAYTAG MFF2258VEM8 Replaced evaporator fan motor for dead motor and not cooling in fresh food section. The refigerator tests good
Near Rochester, NY 14620
Tanner
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Q1 no Q2 no Q3 no Complaint of humidity control lever being broken during installation. Inspected and slide for lower left drawer is broken. Replaced slide. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14611
Evan
Job Details: 07/29/2020
WASHER MAYTAG MVWC300XW1 "Customer stating unit will not spin. Upon inspection discovered basket speed fault error code. Ran tachometer verification test to observe speed sensor. Discovered speed sensor is failing causing issue. Replaced actuator. Tested unit. Unit now spinning as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING , used 1 WPW10006355 (ACTUATOR) from stock"
Near Irondequoit, NY 14622
Steve
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced fresh food section light for flickering and freezer light for shorted light. The refigerator tests good
Near Rochester, NY 14616
Evan
Job Details: 07/29/2020
RANGE WHIRLPOOL WFG515S0JS0 Customer stating that right front burner is not lighting correctly. Discovered that ignitor was causing issue. Replaced burner head with ignitor. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF
Near Irondequoit, NY 14617
Tanner
Job Details: 07/29/2020
DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of unit not drying in sensor dry. Complaint of unit tripping breaker on timed dry. Ran unit in timed dry on high heat and unit heats. Ran for several minutes on timed dry and breaker did not trip. As unit runs heat is cycling on and off. Vent tested unit and unit tested poorly. Poor venting will cause poor dryer performance. Advised customer service venting; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 WP3392519 FUSE-THERMAL
Near Webster, NY 14580
Tanner
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Q1 no Q2 no Q3 no Complaint of icemaker making too much ice. Inspected bale arm and bale arm had fallen out of place. Reinstalled bale arm and steamed ice out of cabinet. Verbal signature acknowledged
Near Irondequoit, NY 14609
Evan
Job Details: 07/29/2020
WASHER MAYTAG MVWB835DW0 Replacing console due to original console failing to respond to commands. Replaced console and tested unit. Unit now operating as it should. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details: 07/29/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Customer canceled did not give aReason
Near Rochester, NY 14619
Tanner
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no operation. Measured 124VAC to control board. The control board was loose in inner door when pulling off front panel. Connection to UI is barely on control board. Ordering new control and UI; ordrng 1 W11116422 (UI) and 1 W11305308 (Control)
Near Rochester, NY 14606
James
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Q1 n. Q2 n. Q3 n. Complaint that water dispenser not working after filter was replaced inspected water filter housing and tested dispenser and unit is functioning properly. Advised customer to flush water through dispenser after filter is replaced. If problem persists replace water valve
Near Rochester, NY 14612
Dave L
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02P Unit has lost charge since last repair. Freezer is running 20° too warm. Ordering freezer evaporator unable to locate any dye anywhere. ; ordrng 1 WPW10608485 (Evap)
Near Rochester, NY 14616
Dave L
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced pantry control and freezer LED due to dispenser issues and no lights unit tested good after installation customer to monitor; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Rochester, NY 14612
Dave L
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW5105HC0 Lid lock and bezel are broken. Ordering bezel to holdNew latch in place ; ordrng 1 W11215091 (Bezel)
Near Victor, NY 14564
Dave F
Job Details: 07/29/2020
RANGE WHIRLPOOL KSGG700ESS Replaced convention fan assembly. Tested unit in diagnostics. Unit tested good .
Near Penfield, NY 14526
Evan
Job Details: 07/29/2020
DRYER MAYTAG MGDC400VW0 Customer stating that interior light is flickering on and off and unit will continue to run with door open. Discovered door switch is failing causing issue. Replaced door switch. Ran test cycle. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 07/29/2020
WASHER FRIGIDAIRE FFFS5115PW0 Customer stating unit is very loud while in spin. Upon inspection discovered bearing inside rear outer tub is causing issue. Bearing is failing. Quoted customer to replaced outer tub with bearing. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Canandaigua, NY 14424
Dave F
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called techline Sr 7728434421 .techline said to replace main control board W11212392; ordrng 1 W11212392 (cntrl-elec)
Near Spencerport, NY 14559
James
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Q1 n. Q2 n q3 n. Unit not cooling due to frozen fresh food evap. Tested sensors and fans in diagnostics. Tested thermistor:1180k ohms at 30 degrees. Spec is 7964 at 36Called tech line SR 7728434935W11092686 eTest 7 02Replaced thermistor on fresh food evaporator. Put defrost mode to timed. One year warranty on thermistor S16360 for labor ; used 1 W11033168 (HARNESS) from stock
Near Brockport, NY 14420
James
Job Details: 07/29/2020
WASHER MAYTAG MVWB865GW0 Complaint of not draining. Tested spin and drain in diagnostics. Removed hose off drain pump and found no obstructions. Unit functions properly.
Near Pittsford, NY 14534
Evan
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDFE204ESS1 Customer stating unit is not cleaning and is leaking from corner. Upon inspection checked for error codes. No codes present. Ran diagnostic cycle with clear plastic door on front. Discovered that feed tube and spray arm are both cracked causing issue. Ordering spray arm feedtube and manifold assembly ; ordrng 1 WPW10340542 (MANIFOLD ) and 1 WPW10340745 (FEED TUBE ) and 1 WPW10448645 (UPPER SPRAY ARM )
Near Victor, NY 14564
Dave F
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW5000DW1 Found debris in drain pump that was blocking it . Removed debris. Tested unit in diagnostics and calibrated unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Pittsford, NY 14534
Dave F
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDFE104DSS2 Found screw to the cabinet had fallen off and underneath the float causing unit not to fill with water . Reinstalled screw and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10648041 VALVE
Near Penfield, NY 14526
Steve
Job Details: 07/29/2020
WINE COOLER JENN AIR JUD278DBCX00 Sr# 7728435441 found unit is low charge. Added refrigerant. The wine cooler is cooling. Customer is going to monitor.
Near Rochester, NY 14625
Steve
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL GI65DRXXY00 Found layer of ice all along bottom of freezer door. Repositioned the gears on left rail and removed and repositioned upper rack to to not closing properly. Added permagum behind bottom of door to push gasket out.
Near Rochester, NY 14616
James
Job Details: 07/29/2020
WASHER WHIRLPOOL WFW75HEFW0 Replaced pump for intermittent drain operation. Tested diagnostics cycle successfully and verified drain hose was clear. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Penfield, NY 14526
Tanner
Job Details: 07/29/2020
DISHWASHER MAYTAG MDB8959SKZ0 Q1 no Q2 no Q3 no Complaint of no fill. Unit had never successfully filled. Started wash cycle. Unit went through initial drain then started to fill. Wash cycle proceeded as usual. Cancelled cycle. Started service diagnostics cycle. Cycle completed. Subsequent wash cycles drain noise still recurs. Opened sump and found no debris. Noise is coming from wash pump. Called techline to verify if wash motor running prior to fill is correct. SR7728438589- advised to change main control and if noise persists then this logic of wash pump before fill is normal. If new control fixes logic then unit was in need of repair.; ordrng 1 W11348053 (Control)
Near Spencerport, NY 14559
James
Job Details: 07/29/2020
WASHER WHIRLPOOL MVWX655DW0 "Q1 n. Q2 n. Q3 n. Agitator spins freely. Replaced hub and found splines start to wear on wash plate. Need wash plate. Not charging for hub due to misdiagnosis. Paid in full ; ordrng 1 W10902814 (washplate), used 1 W10528947 (HUB) from stock"
Near Fairport, NY 14450
Dave F
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Ice maker is working . Wasn’t dispensing found ice was jammed . Removed jammed ice tested unit. tested good
Near Spencerport, NY 14559
James
Job Details: 07/29/2020
WASHER MAYTAG MVWB980BG0 Q1 n. Q2 n q3 n. Unit gives ul error and leaks. Bearing and seal have failed. Need bearing kit; ordrng 1 W10435302 (bearing)
Near Churchville, NY 14428
Evan
Job Details: 07/29/2020
DRYER GE DCVH680EJ1WW Replacing slides & rear drum bearing due to unit squealing while in use. Replaced all parts and greased bearing. Ran unit for customer. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH
Near West Henrietta, NY 14586
Dave F
Job Details: 07/29/2020
WASHER GE GTW330ASK1WW Replaced washer belt for being stretched .tested unit. Tested good .
Near Webster, NY 14580
Dave L
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced damper due to items freezing in the fresh foodSection. Customer to monitor
Near Spencerport, NY 14559
James
Job Details: 07/29/2020
RANGE KITCHENAID KSDG950ESS1 Q1 n. Q2 n. Q3 n. F2e1 shorted key. Need control and will install console on return. 104.65 labor plus sc. parts under warranty through kitchen aid. ; ordrng 1 W11100513 (cntrl-elec)
Near Rochester, NY 14618
Tanner
Job Details: 07/29/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit not starting on initial start. Customer must come back and press start one minute after initial start.Following stored errors:F0E2 oversuds. Confirmed UI and start functioning properly. Instructed customer on how to start wash cycle. Ran service diagnostics cycle and completed without errors. Customer had pods detergent. Reccomeneded using pods as frequently as possible to avoid over suds condition.
Near Rochester, NY 14612
James
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Q1 n. Q2 n. Q3 n. Unit leaking from sump gasket. Removed sump and cleaned gasket and reinstalled. Unit leaks from same spot. Insulation getting mildew from water leak. Need sump assembly and kick panel ; ordrng 1 W11087376 (pump&motor) and 1 WPW10526114 (panel), dspstn on spec-tagged invntry: 1 W10300924V GASKET"
Near Churchville, NY 14428
Steve
Job Details: 07/29/2020
WASHER MAYTAG MVWB835DC3 "Washer will not change setting with dial and will not lock. When testing lock the ui just blanks out like the option was not an option for this machine. Tested ui in diagnostics and all the lights turned on and off. Unplugged one connector at a time on control and tested dial. No change. The unit needs main control, user interface and a lid lock. Quoted customer. ; rqstng P&A on 1 W10861642 (latch) and 1 W11120178 (console) and 1 W11170706 (CONTROL )"
Near Pittsford, NY 14534
Dave F
Job Details: 07/29/2020
MICROWAVE KITCHENAID KMHS120ESS5 Microwave is not heating . Ordering magnetron. Diode and interlock switches. ; ordrng 1 W11256462 (diode) and 1 W10818686 (magnetron) and 1 W11244490 (interlock)
Near Livonia, NY 14487
Dave F
Job Details: 07/29/2020
WASHER WHIRLPOOL WFW5620HW0 Door locks failed . Ordering door lock W11316250; ordrng 1 W11316250 (latch)
Near Rochester, NY 14625
James
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Repl fan and tested damper. Unit began cooling. Compressor makes buzzing noise when running on high. Kick panel was mislabeled in parts breakdown need WPW10534155; ordrng 1 WPW10534155 (toe grille (blk))
Near Rochester, NY 14616
James
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced reservoir and flushed line. Customer is to monitor.
Near Churchville, NY 14428
Steve
Job Details: 07/25/2020
DISHWASHER WHIRLPOOL KUDS02FRSS1 "Pump is not draining towards end of cycle. Tested pump and it did drain when cancel was used. Found the drain line is leaking. Ordering hose. Left pump at customers home and installing on return visit. ; ordrng 1 8269144A (drain hose), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14625
James
Job Details: 07/25/2020
MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB Q1 n. Q2 n. Q3 n. Unit trips circuit breaker when started. Found trim panel broken where screws attach. Found monitor interlock SW not closing. Replaced switch and tested other two. Tested microwave and verified operation. One year warranty on repair ; dspstn on spec-tagged invntry: 1 TJ90ES16802 SWITCH
Near Hilton, NY 14468
Dave L
Job Details: 07/25/2020
MICROWAVE WHIRLPOOL GMH3204XVS1 Replaced handle due to very sharp edge.
Near Irondequoit, NY 14617
Dave L
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL MSC21C6MFZ00 Icemaker is not operating due to a break In the wire harness at door hinge. Door will need to be replaced LW10839911. Customer is going to reach out to us when they make a decision about the door.
Near Geneseo, NY 14454
Steve
Job Details: 07/25/2020
WASHER MAYTAG MVWB766FW1 "Replaced motor, shifter and control for randomly tripping breaker."
Near Victor, NY 14564
Dave F
Job Details: 07/25/2020
OVEN-MW COMBO GE PEB9159DJ1BB Replaced monitor switch that goes to magnetron. Tested unit tested good .; used 1 W10915404 (SWITCH - 3/16') from stock
Near Webster, NY 14580
James
Job Details: 07/25/2020
OVEN WHIRLPOOL WOS51EC0HB01 Q1 n. Q2 n. Q3 n. Complaint of oven has to be reset at breaker to work. Tested unit and found user interface has a dead spot and will not select key. Intermittent issues with bake element. Need control and user interface. UI on back order. ; rqstng P&A on 1 W11261167 (cntrl-elec) and 1 W11293216 (console)
Near Geneseo, NY 14454
Steve
Job Details: 07/25/2020
RANGE AMANA AGR6603SFW2 "Grinder out gas port on both front burner heads for delayed start. Removed pans from drawer that were touching sparkler and taking spark away from,lighting oven. Taped the sparkler to prevent spark from touching pans."
Near Penfield, NY 14526
Tanner
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Complaint of leaking from top of unit. Inspected unit and found water dripping from dual valve. Reseated fittings at valve and ran water and icemaker. Still water oozing out of valve. Ordering new dual valve.; ordrng 1 WPW10341329 (Dual water valve)
Near Caledonia, NY 14423
Steve
Job Details: 07/25/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Set to -5 and 35Actual 1.5 and 40Test one 30 both sides Test 4 is 10 and 175Test. 5 is0 175 Removed charge, vacuumed for twenty minutes and recharged."
Near Rochester, NY 14616
Tanner
Job Details: 07/25/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 no Q2 no Q3 no Replaced ice maker motor and control board. Tested unit and unit tested good.Verbal signature acknowledged
Near Penfield, NY 14526
Tanner
Job Details: 07/25/2020
WASHER MAYTAG MVWB765FW1 "Q1 no Q2 no Q3 no Replaced gearcase. During repair encountered unprecedented corrosion underneath machine within drive components and harness. Was not able to calibrate unit. Stator is charged however rotor does not spin. When spinning rotor by hand basket does not spin. Unit not shifting correctly. Connections may no longer be sound due to corrosion. Ordering new harness, clutch kit, and stator and rotor. Agitator also had to be damaged in order to be removed to complete repair. Images attached. Speculate water damage from gasket failure on stock gearcase.; ordrng 1 W10777953 (Harness) and 1 W11161960 (Agitator) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch)"
Near Hilton, NY 14468
Dave L
Job Details: 07/25/2020
DISHWASHER GE GLD5604V00WW Replaced leaking inlet valve and door seal. Unit tested good.
Near Rochester, NY 14617
James
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRT311FZDT00 "Q1 n. Q2 n. Q3 n. Frost in freezer. Gap in door seal against lower lh corner of cabinet. Door seal ripped on rh side. Door binds against liner when closing, preventing door from sealing and causing frost to form. Need door and hinge bushing. ; rqstng P&A on 1 LW10679333 (dor-fip) and 1 WP487576 (washer)"
Near Webster, NY 14580
James
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced switch and tested. Took photos of scuff marks on liner from when unit was delivered.
Near Penfield, NY 14526
Tanner
Job Details: 07/25/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Complaint of no wash and no dry. Odor from machine. Following stored errorsF7E1 heater issueF8E1 slow drain Ran diagnostics cycle. Unit fills adequately and wash pump runs. Water is not warm. Element never turns on even after clearing F7E1 error. Started another wash cycle. Unit filled properly. Water temperature is warmer however not hot. Cool water does not wash as effectively. Advised to prime water at sink prior to running dishwasher. Per customer prior service call addressed drain issue. Drain is testing good. A slow drain will cause odors in machine if not draining properly. Advising customer clean machine using dishwasher cleaning product. Unit needs new element. New element will aid in heated dry and hot wash settings. Verbal signature acknowledged.; ordrng 1 W10703867 (Element)
Near Rochester, NY 14624
Steve
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Caulked liner and under gasket to prevent warm air and cold air meeting causing condensation. Raised door to meet mullion better. Customer is going to monitor. Noticed front of freezer door near the top is con caved like it lost insulation. If problem persists preorder freezer door
Near Fairport, NY 14450
Dave F
Job Details: 07/25/2020
OVEN KITCHENAID KEBS277SSS0 Unit takes long time to pre heat . Bake element is working . Broiler is not . Broiler tested open . Checked voltages from control were good . Unit need new broiler WP9760774 . Gasket inside the door was falling off . Fixed gasket . ; ordrng 1 WP9760774 (elmnt-brol)
Near Rochester, NY 14617
Dave L
Job Details: 07/25/2020
RANG JENN AIR JGS9900CDB00 Replaced week bacon Nader unit tested good; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Pittsford, NY 14534
Evan
Job Details: 07/25/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer is stating that unit is producing burnt plastic smell coming from unit while running heater. Discovered that heater coil coating was beginning to come off causing issue. Heater will need to be replaced. Ordering heater ; ordrng 1 W10703867 (HEATER )
Near Rochester, NY 14625
Evan
Job Details: 07/25/2020
DRYER KENMORE 110.6991299 Customer stating that unit is failing to spin. Discovered that motor is overheating causing issue. Can not remove old blower wheel. Blower wheel will also need to be replaced. Ordering blower wheel ; ordrng 1 WP697772 (BLOWER WHEEL )
Near Victor, NY 14564
Dave F
Job Details: 07/25/2020
REFRIGERATOR MAYTAG MFI2670XEB6 Refrigerator not running .found the start device was broken . Checked ohms on compressor were good . Replaced with new start device W11198881 Made sure that the capacitor was the same as the old one . Unit is now running and tested good .
Near Fairport, NY 14450
Dave F
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Ice has a funny taste . Ordering new ice maker W10884390. ; ordrng 1 W10884390 (icemaker)
Near West Henrietta, NY 14586
Steve
Job Details: 07/25/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced main control and ui for no sound when choosing options or at the end of cycle.
Near Rochester, NY 14617
Dave L
Job Details: 07/25/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LS1 Replace defective defrost thermostat due to poor cooling customer to monitor
Near Rochester, NY 14617
James
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Part ordered did not have control with it. Called techline they told me which part to order on breakdown. They recommend blocking two bottom vents in air tower to prevent freezing. Since last visit, crisper drawer gets stuck or fall off track. Ice forming on air tower. Need kit, control, bin, and damper. Part 482395 SR 7728413497; ordrng 1 482395 (repair kit) and 1 W11082837 (cntrl-elec) and 1 W11087463 (damper) and 1 WPW10370327 (pan-crispr)"
Near Fairport, NY 14450
Dave F
Job Details: 07/25/2020
OVEN WHIRLPOOL WGG745S0FS02 Membrane panel is melted .quoted customer for repair . Customer does not want to do it . Part number for it is W10879583
Near Rochester, NY 14626
James
Job Details: 07/25/2020
REFRIGERATOR ELECTROLUX EI28BS55IS0 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Found motor binding when it gets to halfway point. Tested valve and thermistors in diagnostics. Need icemaker motor 241817701. 104.65 labor ; ordrng 1 241817701 (motor-ice maker)
Near Fairport, NY 14450
Evan
Job Details: 07/25/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Replacing fill tube due to heater wire for fill tube breaking at terminal. Replaced fill tube. Ran test fill and heater test. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 07/25/2020
DRYER WHIRLPOOL MGD7230HW0 "Replaced console for unit flashing f3e3 code prompting customer to call for service. Replaced console. Unit will not run. When attempting to run cycle unit will countdown from 3-2-1 but drum will never move. Unit will function in factory diagnostic cycle and service test cycle but never outside of diagnostic mode. Called techline multiple times and spoke with different agents about issue. sr7728266712 last techline agent that tech spoke with suggested replacing control and UI at the same time eve though control and UI are both new. Tech is ordering inlet thermistor. Part that was shipped to customer from expart was damaged on arrival ; ordrng 1 W11396709 (INLET GAS THERMISTOR ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
Near Geneseo, NY 14454
Steve
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Found bad bearing in evaporator fan motor. Ordering fan; ordrng 1 WP2315549 (motor-evap)
Near Rochester, NY 14623
Evan
Job Details: 07/25/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Customer stating that unit is not cleaning. Checked for error codes. Unit displaying code 4-3 for wash motor failure. Ran diagnostic cycle. Unit is filling as it should but failing to move water through cabinet. Wash motor will need to be replaced. Quoted customer to replace wash motor. Customer does not want to proceed at this time. Customer is attempting to contact manufacturer for some sort of coverage. Collecting service call fee for now. Part needed is listed below. WPW10671941 (Wash Motor)
Near Nunda, NY 14517
Steve
Job Details: 07/25/2020
WASHER MAYTAG MVWX655DW0 "Found washplate spin out of sync in spin cycle. Quoted customer for wash plate and hub replacement. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
Near Canandaigua, NY 14424
Dave F
Job Details: 07/25/2020
WASHER WHIRLPOOL WFW5620HW0 Unit not going into spin . Reseated connections to motor at control. Unit is now working as expected . Tested in diagnostics tested good
Near Rochester, NY 14620
Tanner
Job Details: 07/25/2020
DRYER WHIRLPOOL CGM2745FQ "Q1 no Q2 no Q3 no Installed new ignitor. Dryer kept popping gfi outlet. While trying to adjust ignitor position ignitor shattered inside dryer. Something is causing ignitor to arc to ground. Ordering new ignitor ; ordrng 1 279311 (Ignitor) and 1 WP694298 (Bracket), dspstn on spec-tagged invntry: 1 279311 IGNITOR"
Near Canandaigua, NY 14424
Dave F
Job Details: 07/25/2020
WASHER MAYTAG MVWB865GW0 Unit is under warranty. Found debris is drain pump removed debris . Calibrated unit . . washer motor was hitting washer pan underneath the unit .leveled the legs . Ran auto diagnostics. Unit tested good .
Near Rochester, NY 14616
Evan
Job Details: 07/25/2020
DRYER MAYTAG MGDB755DW3 Replacing control due to relay on control failing open when starting machine. Replaced control and ran test cycle. Unit tested good
Near Rochester, NY 14620
Evan
Job Details: 07/25/2020
DRYER GE GTD42EASJ2WW Replacing door switch due to original door switch testing open. Replaced switch. Unit tested good
Near Irondequoit, NY 14622
Tanner
Job Details: 07/25/2020
WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Unit covered under RAC 2 year warranty.Complaint of intermittent power. No stored error codes. Checked outlet with outlet tester and tested good. Measured voltage to ACU at 118.8 VAC. Unit currently operating.replaced control board to address intermittent power. Calibrated unit. Ran auto diagnostics cycle and unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Rochester, NY 14612
James
Job Details: 07/25/2020
REFRIGERATOR WHIRLPOOL WRF560SEYB00 Q1 n. Q2 n. Q3 n. Unit not defrosting. Tested heater in diagnostics. Need thermistor. Replaced thermistor and defrosted evaporator. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Brockport, NY 14420
Dave L
Job Details: 07/23/2020
WASHER MAYTAG MVWC565FW2 Checked unit in diagnostics . No saved error codes. Unit went through auto test ok. Checks good
Near Rochester, NY 14620
Steve
Job Details: 07/23/2020
WASHER MAYTAG LAT8600AAW Found hanky stuck inside drain line causing water to not drain. Removed it and washer tests good. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT
Near Irondequoit, NY 14609
Evan
Job Details: 07/23/2020
WASHER WHIRLPOOL WTW5000DW1 Customer stating that wash light is flashing. Drained out water from previous cycle. Checked for error codes. Unit has no codes present. Ran diagnostic cycle unit completed cycle as it should. Customer had king size bed sheet in machine when unit stopped. Suspecting that unit had off balance load and stopped itself this is why wash light was flashing. Explained to customer in this situation it is best to cancel cycle rebalance items and run and rinse/spin. Showed customer how to do this process properly. Unit itself tested good
Near Hilton, NY 14468
Dave L
Job Details: 07/23/2020
MICROWAVE MAYTAG MMV4206F22 Replaced hood light. New light tests good . S/c and labor on 91864; dspstn on spec-tagged invntry: 1 8206232A BULB
Near Rochester, NY 14618
Steve
Job Details: 07/23/2020
DISHWASHER MAYTAG MDB7749AWB1 S code S25453 found start button not responding and evidence of silver migration. Called tech line. Ordering ui; ordrng 1 W10811148 (panel-cntl)
Near Rochester, NY 14620
Tanner
Job Details: 07/23/2020
REFRIGERATOR GE GSH22JFXMBB This unit does not have a water dispenser or filter.
Near Stanley, NY 14561
Dave F
Job Details: 07/23/2020
WASHER WHIRLPOOL WFW6620HC0 Unit jumping around and damaged floor from unit moving around . Company that installed unit never took the shipping bolts out . Took photo of floor and tested unit . Unit tested good .
Near Marion, NY 14505
Evan
Job Details: 07/23/2020
WASHER MAYTAG MVWC465HW2 Customer stating that unit is failing to fill as it should. Checked for error codes. Discovered unit displaying f8e1 code for long fill or no fill. Hot water valve was not actuating. Inspected valve and discovered that connector for valve was not fully seated on control. Removed connector and reseated on control. Tested valve again in manual test mode. Unit now actuating cold and hot water valve properly. Unit tested good