Service History 87 - Appliance Tec

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Webster, NY 14580

James

Job Details: 04/24/2023

Leds flashing and fresh food section at 22 on top shelf. Replaced LEDs and tested thermostat. Complaint of slow ice production. Turned on icemaker. Customer is to monitor. If problem persists replace icemaker.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Webster, NY 14580

James

Job Details: 04/24/2023

"F5e1. Replaced lid lock and tested. Unit functions properly. ; used 1 W10810403 (Lock), and 1 Sh15 from stock"

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB05

Near Webster, NY 14580

James

Job Details: 04/24/2023

Freezer developed frost along ceiling. Adjusted hinge and molded gasket with heat gun. Customer is to monitor.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Rochester, NY 14624

Dave L

Job Details: 04/24/2023

Found a significant amount of oil leaking from the gear case. Ordering Gearcase; ordrng 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near West Henrietta, NY 14586

Dave L

Job Details: 04/24/2023

"SR7736247719 documented pre Cooler leak with techline. Ordering Precooler. ; ordrng 1 W11644054 (Precooler), dspstn on spec-tagged invntry: 1 W11504423 COUPLER AL 8X2 1 W11506635 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Rochester, NY 14624

Dave L

Job Details: 04/24/2023

Found condenser lines resting on machine compartment bottom causing a substantial vibration noise. Adjusted tubing. Noise went away. Customer to monitor.

We serviced a

AMANA OVEN

Model AER6303MFS2

Near Rochester, NY 14606

Dave L

Job Details: 04/24/2023

Replaced range harness and cord. Oven and cooktop tested ok.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Rochester, NY 14626

Dave L

Job Details: 04/24/2023

Replaced console and control. Customer to monitor

We serviced a

MAYTAG WASHER

Model MVWC450XW4

Near Rochester, NY 14612

Dave L

Job Details: 04/24/2023

Transmission spline is corroded and has caused the hub to fail. The customer is going to replace

We serviced a

WHIRLPOOL DISHWASHER

Model wdp540hamz0

Near Hilton, NY 14468

Dave L

Job Details: 04/24/2023

Replaced broken kick plate retainer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Brockport, NY 14420

Dave L

Job Details: 04/24/2023

Gaskets are torn. Ordering gaskets ; ordrng 2 W10830162s

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Rochester, NY 14621

Andres V

Job Details: 04/24/2023

Customer stated unit was stopping at rinse. I checked error codes found code for speed basket fault. Unit needs new control. ; ordrng 1 W11608058 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, NY 14605

Andres V

Job Details: 04/24/2023

Customer stated oven was not heating up. I diagnosed unit found igniter lighting but very weak. I replaced it and tested unit. Unit is now heating. ; used 1 12400035 (IGNITOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model NA

Near Rochester, NY 14608

Andres V

Job Details: 04/24/2023

Customer cancelled appt this morning.

We serviced a

GE WASHER

Model GTW220ACK7WW

Near Rochester, NY 14620

Andres V

Job Details: 04/24/2023

Customer stated unit was not draining. I diagnosed unit found unit has a incorrect drain hose that is kinked and not letting water through. Unit needs new correct drain hose. ; ordrng 1 WH41X32477 (Drain hose) and 1 WH01X24494 (Clamp)

We serviced a

JENN AIR REFRIGERATOR

Model JFFCC72EFP02

Near Pittsford, NY 14534

Andres V

Job Details: 04/24/2023

Replaced the main control board and the UI. Tested unit. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Rochester, NY 14622

James

Job Details: 04/24/2023

"Doors not self closing, filter housing came apart, valve loose on back. Adjusteds feet, reassembled filter housing and installed screw in valve bracket. Unit functions properly."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Irondequoit, NY 14621

Andres V

Job Details: 04/24/2023

Customer stated gasket was coming off. I put gasket back into crevis and made sure it wasn't coming off. Gasket is sealing properly.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Rochester, NY 14609

Andres V

Job Details: 04/24/2023

Customer stated front right burner was not lighting consistently. I adjusted the igniter so it now makes contact with the burner. Unit is now light Everytime.

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near West Henrietta, NY 14586

Jeremy

Job Details: 04/20/2023

"Unit is leaking significantly from clean out on drain pump. Flooring is damaged and basement ceiling is damaged. Tried to tighten clean out, unit still leaking. Ordering drain pump.; ordrng 1 W11458345 (Pump)"

We serviced a

MAYTAG REFRIGERATOR

Model KRFF507HPS04

Near Rochester, NY 14626

James

Job Details: 04/20/2023

Unit froze fill tube again. Ran test 58 and defrosted fill tube. Replaced control and ran fill test. Customer is to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Henrietta, NY 14467

Andres V

Job Details: 04/20/2023

"Customer stated unit is frosting up. Diagnosed unit found seal has a gap, used heat gun to expand but did not work. Ordering gasket and new rail for deli drawer. ; ordrng 1 W10571967 (Gasket) and 1 WPW10235370 (Rail)"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Rochester, NY 14623

Jeremy

Job Details: 04/20/2023

"Unit has stuck key error code, audio signal does not work and continuously restarts cycles. Ordering console.; ordrng 1 W11135391 (Console), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"

We serviced a

KITCHENAID MICROWAVE

Model E1500725P

Near Pittsford, NY 14534

Jeremy

Job Details: 04/20/2023

Unit has bad door switch and control. Control is discontinued. Unable to repair. Unable to get model/serial.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochester, NY 14611

Andres V

Job Details: 04/20/2023

"Replaced the main control. Tested unit, now working properly."

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Rochester, NY 14624

Andres V

Job Details: 04/20/2023

Customer stated control pad was not responding to certain commands. Diagnosed unit did find some buttons not responding. Unit needs new UI; ordrng 1 W10692155 (Ui)

We serviced a

MAYTAG WASHER

Model mhw8630hw3

Near Spencerport, NY 14559

Andres V

Job Details: 04/20/2023

Panel was damaged and needed replacing. Replaced UI and tested it. Unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Pittsford, NY 14534

Jeremy

Job Details: 04/20/2023

"Unit not agitating. Found arm is broken on actuator causing unit not to shift to agitate. Replaced actuator, unit checks good. Advised customer there was a small amount of oil in shroud and machine is shaking excessively. Unit needs gearcase and suspension. Customer does not want to proceed further and will use unit as is.; used 1 Wpw10006355 (Actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hamlin, NY 14464

Andres V

Job Details: 04/20/2023

"Customer stated unit was not cooling properly. Diagnosed unit found loose connector going to heater. Connector would not stay on. I spliced and used heat shrink make connections. Tested it, heater is turning on now."

We serviced a

WHIRLPOOL DRYER

Model MGDB835DW4

Near Rochester, NY 14626

Andres V

Job Details: 04/20/2023

Wrong part ordered.; ordrng 1 W11158457 (Fascia)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM00

Near Rochester, NY 14620

James

Job Details: 04/20/2023

"Evaporator cover was damaged during removal. Replaced evap and compressor. Unit held 250 microns of vacuum. Charged unit and verified cold air to freezer. Psi 1, 140. Need cover. ; ordrng 1 W11024683 (Cover), dspstn on spec-tagged invntry: 1 W11504415 COUPLER BR 8.5X8 1 W11504416 COUPLER BR 8.5X6 , 1 W11504445 COUPLER BR 5X4 , 1 W11506619 COUPLER BR 8 , 1 W11506635 VALVE 1/4' , and 1 W11504434 COUPLER BR 6X2"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Rochester, NY 14612

Andres V

Job Details: 04/20/2023

Replaced both door switches in fresh food. Tested them. Unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Victor, NY 14564

Jeremy

Job Details: 04/20/2023

"Gearcase is leaking oil causing binding excessive noise and poor wash performance. Replaced gearcase and slider. Ran factory calibration cycle. Ran diagnostic cycle, unit tested good.; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE , used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Walworth, NY 14568

Jeremy

Job Details: 04/20/2023

Unit will not power on. Able to get into diagnostic and found stuck key error code. Unable to perform any other diagnostic tests due to UI not responding. Ordering console.; ordrng 1 W11135391 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model DU948PWPQ0

Near Fairport, NY 14450

Jeremy

Job Details: 04/20/2023

Job dispatched by mistake.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Rochester, NY 14613

Andres V

Job Details: 04/20/2023

Customer stated unit was shredding the tub ring again. I diagnosed unit found unit was bouncing because it is on a wooden pallet. I replaced the tub ring and informed customer unit needs to come off palet.; schdld next appmnt for 4/25 TUE !

We serviced a

MAYTAG MICROWAVE

Model MMV4206FZ2

Near Webster, NY 14580

James

Job Details: 04/20/2023

"Unit intermittent to acknowledge door is closed. Replaced interlocks and tested. Unit functions properly. ; used 1 W11244490 (Interlock), and 1 Sh15 from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9470WL1

Near Webster, NY 14580

James

Job Details: 04/20/2023

Unit not heating. 120v to heater. 242v at outlet. Cord prongs are bent and not making contact properly with outlet. Replaced power cord and verified operation. ; used 1 Cord from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rochester, NY 14613

James

Job Details: 04/20/2023

"Ff section too warm. Mullion broken off. Evaporator fan not running. Moved fan blade and fan started. Need mullion and fan motor. ; ordrng 1 WPW10464673 (Motor) and 1 WPW10624450 (Mullion), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Rochester, NY 14616

James

Job Details: 04/20/2023

Unit loud. Fan shroud is warped and fan blade is getting damaged from contacting it. Need condenser fan and shroud. ; ordrng 1 W11438498 (Bracket) and 1 W11127829 (Motor) and 1 W11193484 (Blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW04

Near Greece, NY 14616

James

Job Details: 04/20/2023

Replaced control and unit began cooling. ; dspstn on spec-tagged invntry: 1 W11496873 CONTROL- BOX

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Rochester, NY 14616

James

Job Details: 04/20/2023

Rf element turns on and doesn't cycle off. Need infinite switch. ; ordrng 1 WPW10434452 (Infinite switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Canandaigua, NY 14424

Jeremy

Job Details: 04/19/2023

"Called techline for repeat problem. Ohmed out thermistor from control board, checked good. Advised by techline to replace user interface. SR 7736220349. Ordering control, UI and heater.; ordrng 1 W11650660 (Heater) and 1 W11566851 (Control) and 1 W11518204 (UI)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Farmington, NY 14425

Jeremy

Job Details: 04/19/2023

Customer concerned unit will not run a cycle. Found no stored error codes. Diagnostic cycle ran without issue. Found that drain hose was too far down drain pipe creating potential for siphoning. Covered fabric softener usage with customer. Unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Penfield, NY 14526

James

Job Details: 04/19/2023

unit in garage. Light and control off. Door switch disconnected. Corrected switch and verified operation.

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Macedon, NY 14502

Jeremy

Job Details: 04/19/2023

Unit will not power on. Unable to get into diagnostics. Ordering control and user interface for being unresponsive.; ordrng 1 W11413567 (Console) and 1 W11618921 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Fairport, NY 14450

Jeremy

Job Details: 04/19/2023

Unit not defrosting causing warm temps in fresh food section. Unit does defrost in force defrost. Control is faulty and not running auto defrost. Ordering control.; ordrng 1 WPW10503278 (ADC - JAZZ)

We serviced a

WHIRLPOOL DRYER

Model LER4600PQ0

Near Webster, NY 14580

James

Job Details: 04/19/2023

Unit not starting. Unit used to run with door open. Door sw open. Need sw WP3406105

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7959SHZ0

Near Webster, NY 14580

James

Job Details: 04/19/2023

"Unit not allowing soap to dispense. Thermistor shorted error. Cleared codes and ran diagnostics, unit functioned properly. Customer is to monitor if problem persists order W11084121. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Williamson, NY 14589

James

Job Details: 04/19/2023

Front left burner was on low and flame went out with gas still on. Tested burners and oven. Adjusted burners. Rr burner will not adjust. Ordering manifold. ; ordrng 1 W10512763 (Manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Rochester, NY 14625

Jeremy

Job Details: 04/19/2023

"Icemaker is not cycling. Tested unit in diagnostic, unit cycles and fills. Found E5 error for failed icemaker thermistor. Replaced icemaker, unit checks good in diagnostics. Customer to monitor.; dspstn on spec-tagged invntry: 1 W11577195 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Rochester, NY 14618

Jeremy

Job Details: 04/19/2023

Faulty thermistor causing premature shit off of defrost heater and excessive frost on top half of evap. Replaced thermistor and defrosted evap. Unit checks good.; used 1 WPW10383615 (THERMISTER-FREEZER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Rochester, NY 14618

Jeremy

Job Details: 04/19/2023

Spray arms are clogged with debris causing loss of rotation. Ordering spray arms.; ordrng 1 W11101428 (Lower arm) and 1 Sh15 (Shipping) and 1 WPW10448645 (Upper arm)

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Rochester, NY 14610

Jeremy

Job Details: 04/19/2023

Customer concerned that unit would not start consistently. Found no stored error codes. Customer stated they unplugged unit for some time and it started working again. Instructed customer on cycle selection based on items being washed. Unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ontario, NY 14519

James

Job Details: 04/19/2023

Unit froze ff evaporator. Ff thermistor 6.4k at 0. Fz 15k at 5deg. Ff thermistor spec is 23k. Replaced fan harness and defrosted evap. Verified defrost settings and drain is clear. ; used 1 W11033168 ( Harness) from stock

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Penfield, NY 14526

James

Job Details: 04/19/2023

Unit died mid cycle. Tested unit and theres 116v to unit. 2v l2 to ground. Recommend replacing circuit breaker to allow 240v to dryer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL88TRRWS02

Near Webster, NY 14580

James

Job Details: 04/19/2023

Unit at 50 degrees. Partial frost pattern. Sealed system leak. Quoted repair of evap and filter drier replacement. ; ordrng 1 W (Coil) and 1 Sh15 and 1 W (Access) and 1 W (Drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYM01

Near Rochester, NY 14618

Jeremy

Job Details: 04/19/2023

Unit dripping water into fresh food section. Found that drain is frozen over and ice accumulation is melting into fresh food. Removed ice and cleared drain restriction. Unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Rochester, NY 14620

Jeremy

Job Details: 04/19/2023

New part is damaged. Reordering part. ; ordrng 1 W11613483 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hilton, NY 14468

Andres V

Job Details: 04/19/2023

"Customer stated unit was not making ice. I diagnosed unit found ice maker had cubes but did not cycle them. I used reset button to cycle ice maker, unit dumped ice then called for water. Freezer temp was turned down which can cause ice maker not to cycle."

We serviced a

MAYTAG DRYER

Model MGDE300VW1

Near West Henrietta, NY 14586

Jeremy

Job Details: 04/19/2023

Replaced burner assembly for not igniting gas and letting gas into dryer during operation. Unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hilton, NY 14468

Andres V

Job Details: 04/19/2023

Customer stated unit was not cooling properly. Unit is not going into a defrost. Tested heated found it's getting voltage but not turning on. Ordering heater. ; ordrng 1 W11650661 (Heating element)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Rochester, NY 14606

Andres V

Job Details: 04/19/2023

Customer stated unit was making a screeching noise. She had a video of it and sounded like it was the belt. I replaced the belt and tested it. Unit is working properly ; used 1 W11239857 (Belt) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rochester, NY 14607

Andres V

Job Details: 04/19/2023

Customer stated unit was leaking. I diagnosed unit found the tub nuts were missing and the drain hose clip. ; ordrng 4 W11545286 (Tub nut)s and 1 W11596052 (Clamp)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rochester, NY 14610

Andres V

Job Details: 04/19/2023

Customer stated unit was not cooling. I diagnosed unit found it had a leak. It is pulling .1amps. unit needs a sealed system job ; ordrng 1 W10913906 (Access tube) and 1 Wpw10143759 (Dye drier) and 1 W11504418 (8/7) and 1 W1150447 (5/1.8) and 1 W11504432 (6/5) and 1 W11504416 (8.5/6) and 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W11504431 (7/5) and 1 W11504422 (8/2.2)

We serviced a

KENMORE WASHER

Model 110.22422100

Near Rochester, NY 14621

Andres V

Job Details: 04/19/2023

Customer stated unit was leaking. I diagnosed unit started a quick cycle and watched unit. I did not see unit leak when in wash or draining. ; dspstn on spec-tagged invntry: 2 WP3363394 PUMP

We serviced a

ADMIRAL DRYER

Model AGD4475TQ1

Near Rochester, NY 14615

Andres V

Job Details: 04/19/2023

Customer stated unit was not heating. I diagnosed unit found igniter was not getting voltage. I checked thermal fuse found OL. I replaced it and tested unit. Unit is now heating. ; used 1 WP3392519 (FUSE-THERMAL) from stock

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Rochester, NY 14626

Andres V

Job Details: 04/19/2023

Customer stated unit was taking a few cycles to dryClothes. Diagnosed unit found vent to be excessively long. I cut it and put it back on unit. Unit is heating properly now.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rochester, NY 14616

Andres V

Job Details: 04/19/2023

Customer stated unit was not spinning out her comforter. I diagnosed unit found spin speed was on medium on normal and bedding cycle. I ran a diagnostic cycle successfully. I suggested customer turns up the spin speed when doing bedding.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Rochester, NY 14617

Andres V

Job Details: 04/19/2023

Replaced sensor and the actuator. I ran a diagnostic cycle successfully also cleared error codes.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KWH1

Near Avon, NY 14414

Jeremy

Job Details: 04/18/2023

Replaced tub gasket for leaking. Unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Pittsford, NY 14534

Jeremy

Job Details: 04/18/2023

Customer was unsure how to remove water filter and thought they were going to break it. I demonstrated how to remove filter and explained that a little more force may need to be used. Explained LED indicators on when to change filter. Unit operating as expected

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Rochester, NY 14612

James

Job Details: 04/18/2023

Gearcase is leaking and clunking during agitating. Need slider and gearcase. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV02

Near Webster, NY 14580

James

Job Details: 04/18/2023

Replaced freezer rails. Installed ez anchor on rh side. Adjusted ff doors. Doors seal properly. Customer is to monitor.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Webster, NY 14580

James

Job Details: 04/18/2023

New part defective. Diverter motor is getting stuck and makes groaning noise. Need sump. ; ordrng 1 W11416362 (Sump)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rochester, NY 14620

Andres V

Job Details: 04/18/2023

Terminal screw and nut where stripped. Put new ones on. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES00

Near Ontario, NY 14519

James

Job Details: 04/18/2023

Unit freezing ff section again. Unit had no frost pattern. Ran withfan disconnected and frost pattern developed. Compressor at 1.1amps. Replaced thermistor customer is to monitor. If problem persists replace control box. ; used 1 Wpw10383615 (Thermistor) from stock

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW1

Near Webster, NY 14580

James

Job Details: 04/18/2023

Unit not draining. Harness pulled apart at pump. Repaired harness and allowed enough slack to prevent issue. Tested washer successfully.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rochester, NY 14619

Andres V

Job Details: 04/18/2023

Customer stated unit was not powering on. Diagnosed unit found unit had no power. Turned on breaker unit is working now.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Irondequoit, NY 14609

Jeremy

Job Details: 04/18/2023

"Shifter motor is binding causing unit to not shift from agitate to spin properly. Replaced shifter, ran factory calibration cycle. Ran diagnostic cycle, no leaks found. Unit checks good.; used 1 WPW10006355 (Actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Irondequoit, NY 14622

Jeremy

Job Details: 04/18/2023

Cycle signal light stays on even if sound is turned off. Ordering user interface.; rqstng P&A on 1 W10911021 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Irondequoit, NY 14609

James

Job Details: 04/18/2023

"Unit was making creaking noise and ff section not cooling. Frost buildup on evap cover. Defrost thermostat tested open. Need freezer harness. Customer had extended warranty but whirlpool didn't dispatch correctly. ; rqstng P&A on 1 W11449066 (Harness) and 1 W11236851 (Diffuser), ordrng 1 Sh15"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ0

Near Spencerport, NY 14559

Andres V

Job Details: 04/18/2023

Customer stated unit was not baking. I diagnosed unit found heating element not heating up. Found shorted connector. Put new connector plugged it back into element. Unit is heating now.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rochester, NY 14608

Andres V

Job Details: 04/18/2023

Arrived to home but nobody was here. Called but could not leave voicemail. Waited 15min left door tag. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNT00

Near Rochester, NY 14605

Andres V

Job Details: 04/18/2023

"Customer stated unit was not making ice. I diagnosed unit found that it was not getting power. I unplugged then plugged unit back in and ice maker started cycling and called for water. Customer is to monitor, if they call back order 2198597"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near North Chili, NY 14514

Andres V

Job Details: 04/18/2023

"Replaced the control board. Tested unit, made sure it was sending power out to both elements. Unit is heating up properly"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Pittsford, NY 14534

Andres V

Job Details: 04/18/2023

Replaced the bellow and tested unit on a quick cycle. I had customer listen for noise but she didn't hear it and neither did I. Unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rochester, NY 14618

Andres V

Job Details: 04/18/2023

Customer stated unit is leaking from bottom of door. I diagnosed unit found gasket to not be sealing around door. I replaced gasket and tested it. Unit is no longer leaking.; dspstn on spec-tagged invntry: 1 W11483553 GASKET

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rochester, NY 14621

James

Job Details: 04/18/2023

Replaced harness and pump and tested. Unit functions properly.

We serviced a

AMANA OVEN

Model AER6303MFS2

Near Rochester, NY 14606

James

Job Details: 04/18/2023

Unit melted l1 from power cord to 6in up main harness. Called safety team and they authorized full repair. A16r591wplSr 7736149839 866-550-5136; ordrng 1 W11458879 (Harness) and 1 Sh15 and 1 Pt220

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Rochester, NY 14626

James

Job Details: 04/18/2023

Unit randomly shuts off and customer waits for a while then is able to restart cycle. F2E1 error. Ordering control and ui. ; rqstng P&A on 1 W11419056 (Ui) and 1 W11413569 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Rochester, NY 14618

Andres V

Job Details: 04/18/2023

Customer stated unit was not spinning out. I diagnosed unit found error code F6E1 for no communication. Coming back with MCU.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Fairport, NY 14450

Jeremy

Job Details: 04/18/2023

Splines on basket hub and gearcase are stripped causing basket to not spin. Quoted for gearcase and hub replacement. Customer opting out of repair to purchase new unit.

We serviced a

MAYTAG OVEN

Model MER8800FZ1

Near Macedon, NY 14502

Jeremy

Job Details: 04/18/2023

"Front right burner does not regulate heat and only runs on high. Oven does not heat. Found element tested open and wires on terminal block are burned up. Ordering infinite switch, harness, terminal block and bake element.; ordrng 1 W10917724 (Infinite switch (FR)) and 1 WPW10245259 (Terminal Block) and 3 WP3400029 (Nut)s and 1 W10779716 (Bake Element) and 1 W11188459 (Harness)"

We serviced a

KITCHENAID DISHWASHER

Model KUDR24SEBL4

Near Penfield, NY 14526

Jeremy

Job Details: 04/18/2023

Ran unit with clear door. Water is spraying from under spray arm during drain cycle and leaking from the door. Called techline and was advised that problem must be in one of the check valves. Checked for obstruction in lower check valve and other ones were replaced with pump assembly on previous visit. Customer is opting out of further repair and is purchasing new unit.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS3

Near Fairport, NY 14450

Jeremy

Job Details: 04/18/2023

Unit leaking from diverter. Ordering sump assembly.; rqstng P&A on 1 W10805015 (Sump)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Rochester, NY 14616

James

Job Details: 04/18/2023

Agitator broken off. Wash plate is loose and 2nd time issue has happened. Gearcase worn. ; ordrng 1 W11454372 (Gear case) and 1 W11397111 (Impeller) and 1 W10836692 (Barrel)

We serviced a

GE DRYER

Model GT033GASK0WW

Near Rochester, NY 14609

James

Job Details: 04/17/2023

Unit not starting. Push to stat button cracked. Removed pts button from panel and unit functions properly without it. Reassembled and verified operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Rochester, NY 14620

James

Job Details: 04/17/2023

"Complaint of food thawing out and refreezing. Ff at 40, freezer 1deg at recommended. Called techline. Sr7736198279. They recommend replacing freezer thermistor and monitoring temp."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Rochester, NY 14609

Andres V

Job Details: 04/17/2023

Customer stated unit is not turning on. I diagnosed unit found roaches have taken over the control board. I informed customer that we would not be doing repair because roaches will ruin a new control.