Near Rochester, NY 14621
Evan
Job Details: 07/11/2019
DRYER KENMORE 417.804127 Customer stated unit was not heating. Upon inspection discovered that heating coil had snapped and fused itself to case causing issue. Unit needs heater and new bearing. Ordering heater and bearing ; ordrng 1 131553900 (HEATER ASSEMBLY ) and 1 5303281153 (BEARING KIT )
Near Rochester, NY 14621
Evan
Job Details: 07/11/2019
DRYER KENMORE 417.804127 Customer stated unit was not heating. Upon inspection discovered that heating coil had snapped causing issue. Ordering heater assembly ; ordrng 1 131553900 (HEATER ASSEMBLY )
Near Pittsford, NY 14534
Steve
Job Details: 07/11/2019
DRYER WHIRLPOOL WED4985EW0 Extra low heat 140 105 143 110 pushed back in and it went to 150 High heat 165 125 166 125 tested dryer and it tested good. The vent is clear.
Near Rochester, NY 14625
Dave
Job Details: 07/11/2019
MICROWAVE IKEA IBMS1455DS00 Helped SM
Near Pittsford, NY 14534
Dave
Job Details: 07/11/2019
COOKTOP WHIRLPOOL WEE510SAGB1 Cooktop not turning on . Found that the customer was not using the proper buttons to use the unit . Customer instruct.
Near Victor, NY 14564
Dave
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL GSF26C5EXW02 Ice maker not working call techline SR 7725311299 . Checked power to ice maker no power. Checked power at the optics had power there 14 volts DC . Tested unit in test 25 ice maker unit has power going to it now . Replaced ice maker . Ice maker cycled . Tested good .
Near Victor, NY 14564
Dave
Job Details: 07/11/2019
MICROWAVE JENN AIR JMV8208CS3 Door switch failed causing the door not closed error . Replaced both interlocks with kit W11244490 . Tested unit tested good . Microwave is covered under warranty.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near Rochester, NY 14618
Dave
Job Details: 07/11/2019
WASHER FRIGIDAIRE GLTF2940ES3 "Found the rubber hose between the tub and the drain pump was not on correctly and has been like that for a long time due to the way the rubber hose was now folded over . Was able to reshape the rubber hose and get it back correct position, tighten hose clamps and tested unit . Unit Tested good . No leaks ."
Near Webster, NY 14580
David
Job Details: 07/11/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Could not get compressor to change speed reordering compressor. ; ordrng 1 W10276644 (compressor)
Near Pittsford, NY 14534
Dave
Job Details: 07/11/2019
REFRIGERATOR FRIGIDAIRE LGHN2844MF4 Unit making. Raddling noise . Found copper tube in the back raddling on another tube . Moved tube away from unit . No more raddling . Tighten freezer door handle and installed bar that was not installed in the freezer rails . Leveled the legs of the refrigerator. Unit . Tested good . There is more vibration then normal which may mean that the compressor would need to be replaced .. Unit tested good and is cooling as it should .
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Found bail arm fell off ice maker in the off position causing no ice production. Reattached arm and bent so it will not come off again.
Near Rochester, NY 14624
Shaiman
Job Details: 07/11/2019
DISHWASHER KITCHENAID KDTE104ESS1 Unit would not drain due to a clogged drain tube. Removed debris; unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details: 07/11/2019
WASHER MAYTAG MHW6000XW2 Customer concerned about unit not starting. F6E1 error code stored. MCU should be replaced. Customer declined further repair.
Near Rochester, NY 14623
Shaiman
Job Details: 07/11/2019
WASHER MAYTAG MVWB765FW3 Replaced gearcase. Repair successful.
Near Spencerport, NY 14559
Shaiman
Job Details: 07/11/2019
DRYER AMANA LE8217W2 "No continuity between the thermal fuse caused unit to not heat. Frayed wires were also found in the unit. Thermal fuse should be replaced along with new wires as a safety precaution. Customer declined further repair. ; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER 1 WP40111201 BELT , and 1 WP40113801 FUSE-THERMAL"
Near Webster, NY 14580
Evan
Job Details: 07/11/2019
WASHER MAYTAG MVWC565FW0 Replacing gear case and cam due to bearing inside gear case failing and cam cracking causing unit to not to engage into spin or agitate. Replaced gear case. Replaced cam. Ran calibration cycle. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
Near Webster, NY 14580
Evan
Job Details: 07/11/2019
DISHWASHER KITCHENAID KUDS40CVSS4 Customer stated unit was leaking from corners of door. Upon inspection discovered that door gasket was warped causing issue. Replacing door gasket due to unit leaking from right side of door. Replaced gasket ran test cycle. Unit began to leak from middle of door. Opened door and found that unit was oversudsing. Ran multiple rinse cycles to wash out soap residue. Could not replicate issue once doing this. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/11/2019
DRYER MAYTAG MGDB766FW0 Customer stated they were experiencing long dry times and unit was producing rattling noise. Upon inspection discovered bracket for gas line was loose causing rattle. Tightened bracket. Ran test cycle. Watched unit cycle flame on and off correctly. Unit is functioning as it should. Spoke with customer about proper cycle selection and using larger loads due to drum size. Unit tested good
Near Hemlock, NY 14466
Dave
Job Details: 07/11/2019
WASHER MAYTAG MVWB765FW2 Replaced control and user interface. Calibrated unit . Tested in auto diagnostics. Tested good. Sprayed connections by the plug that goes to the control and user with di-electric grease . Tested unit . Tested good .
Near Hilton, NY 14468
David
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WZF34X16DW00 Unit was not defrosting due to failing defrost control. Replaced control. Customer to monitor.
Near Spencerport, NY 14559
David
Job Details: 07/11/2019
THERMOSTAT NEST n/a Installed Nest thermostat and helped customer set it up.
Near Rochester, NY 14612
David
Job Details: 07/11/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Installed and leveled door.
Near Rochester, NY 14613
David
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Replaced damaged doors and nameplate.
Near Ontario, NY 14519
David
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 Icemaker was testing full when empty. Replaced board emitter and receiver and ice level tested ok and water flowed into reservoir.
Near Rochester, NY 14606
David
Job Details: 07/11/2019
REFRIGERATOR GE GSS25GGHECBB WR60X10307 quoted 330 for evaporator fan that is failing customer is going to think about the repair
Near Rochester, NY 14626
David
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM Installed fan kit and sealed liner on both compartments due to moisture in the freezer. Customer to monitor.
Near Rochester, NY 14625
Evan
Job Details: 07/11/2019
DISHWASHER KITCHENAID KDTE234GPS0 Customer stated unit was not filling with water. Upon inspection discovered that valve was failing to actuate. Valve was receiving water but never opening to fill machine. Replaced valve. Ran diagnostic cycle. Unit tested good
Near Hilton, NY 14468
David
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Rechecked refrigerator due to frosting. Fridge was defrosted upon arrival. Thermistor in defrost mode checking good. Tech line said there is nothing left to be done. Left SR number with customer.
Near Rochester, NY 14610
Evan
Job Details: 07/11/2019
RANGE KITCHENAID KOSE500EBL02 Customer stated that unit was not heating. Checked bake and broil elements for continuity both tested closed. Also tested thermal fuse that also tested close. Shut off power to unit while doing so. After restoring power ran test bake cycle. Unit heated up to 350 as it should. Control needed hard reset. Tested broil also. Unit got up to temperature as it should. Customer to monitor if issue persists tech recommending replacement of control board
Near Penfield, NY 14526
Evan
Job Details: 07/10/2019
DISHWASHER WHIRLPOOL WDF560SAFT2 Replacing wiring harness and control due to unit shutting off on its own while still receiving 120v. Replaced harness. Replaced control. Ran diagnostic cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 07/10/2019
DRYER MAYTAG MEDC465HW0 Customer stated door was extremely hard to shut stating that unit was moving while trying to shut door. Upon inspection discovered that door strike was sticking on catch for door. Replaced catch tested for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Near Webster, NY 14580
David
Job Details: 07/10/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Found a small refrigerant leak at the compressor discharge tube. Repaired and recharged. Customer to monitor.
Near Webster, NY 14580
Evan
Job Details: 07/10/2019
DISHWASHER WHIRLPOOL MDB7949SDM0 Customer stated unit was not draining properly and water was leaking from front of door. Upon inspection discovered that door gasket was warped causing issue. Replaced gasket and ran test cycle. Unit completed cycle as it should. Could not replicate drain issue at this time. Spoke with customer about running drain cycle manually if issue was to arise again. Unit tested good otherwise. ; used 1 W10300924V (GASKET) from stock
Near Ontario, NY 14519
David
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 Unit freezing items in the fresh food. Riser bins in the incorrect position. Instructed customer to keep back wall clear. Raised freezer temp to +2 customer to monitor
Near Williamson, NY 14589
David
Job Details: 07/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced the evaporator fresh food thermistor due to a frozen fresh food evaporator. Changed defrost to an 8 hour fixed defrost. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR
Near Webster, NY 14580
David
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW00 The evaporator is not defrosting due to an open thermistor. Replaced thermistor and defrosted the coil
Near Fairport, NY 14450
Dave
Job Details: 07/10/2019
DISHWASHER KENMORE 665.13043K110 Called 2/10 Auth code 5932-4027-2111. . Wash pump not turning on. Replaced wash pump with WPW10482482 . Unit tested good .
Near Fairport, NY 14450
Dave
Job Details: 07/10/2019
RANGE WHIRLPOOL GW399LXUS06 Customer found wheel to drawer . Installed screw and roller . Drawer tested good . Installed new ignitor. Tested unit . Tested good .
Near Pittsford, NY 14534
Dave
Job Details: 07/10/2019
REFRIGERATOR MAYTAG MFC2061HEB Tester start device worked . Replaced tester with new start device. Unit is now working as expected.
Near Clifton Springs, NY 14432
Dave
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Drain tube was plugged from freezer evap . Installed new drain W10619951 . Ice maker also not cycling . Replaced ice maker W10884390 . Tested unit tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 WPW10503278 ADC - JAZZ
Near Clifton Springs, NY 14432
Dave
Job Details: 07/10/2019
WASHER WHIRLPOOL MVWX655DW1 Drain pump stuck on . Held the cancel button until the control turned off . Went into diagnostics. No error codes . Ran auto diagnostics test . Found the water flow that was coming in was very low. Calibrated unit . Unit tested good . Customer is going to get water pressure checked .
Near Canandaigua, NY 14424
Steve
Job Details: 07/10/2019
REFRIGERATOR JENN AIR JSC24C8EAM00 The refrigerator is not cooling. The three way valve is not sending refrigerant to proper compartments. Found no leaks. The wiring had been spliced about an inch from cabinet. Called tech line and the harness is not a replaceable part. Customer is going to replace
Near Geneva, NY 14456
Steve
Job Details: 07/10/2019
FREEZER WHIRLPOOL WZC3115DW Replaced drier And recharged refrigerant for no or low charge causing no cool. The freezer is now cooling.
Near Hilton, NY 14468
David
Job Details: 07/10/2019
OVEN JENN AIR JDS1750ES0 "Oven is not heating intermittently. Keypad error in diagnostics. Ordering console, oven control and sensor. ; rqstng P&A on 1 W10803488 (cntrl-elec) and 1 W10833885 (sensor) and 1 W11039015 (panl-cntrl)"
Near West Henrietta, NY 14586
Steve
Job Details: 07/10/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 "Replaced light switch for delay when light is lighting. Same result. Replaced led board. Same result. Called tech line due to led not accessible. Sr#7725303339 The led is unrepairable. Called tech line and documented. First call to tech , they had me removed the light and try to remove insulation. The liner was damaged during attempted repair."
Near Rochester, NY 14618
Steve
Job Details: 07/10/2019
REFRIGERATOR KENMORE 106.512691 Found a mouse in the fan blade by the compressor causing the unit to heat up. Renoved d mouse and fan worked as expected.
Near Rochester, NY 14617
David
Job Details: 07/10/2019
REFRIGERATOR/TOP MAYTAG MRT711BZDM Unit has a plugged defrost drain. Cleaned drain and removed ice from the freezer .
Near Rochester, NY 14626
David
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Icemaker was cracked. Replaced icemaker.
Near Caledonia, NY 14423
Dave
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL ED22TEXHW02 Ice maker is leaking . Cycled unit .ice maker turned on . Tested water flow . Flow was low . Turned off valve and turned back on. Cycled ice maker again . Water flow was much better . Ordering icemaker 4317943. Customer will monitor to make sure that the ice maker is not leaking its self .; ordrng 1 4317943 (icemaker only)
Near Sodus, NY 14551
Evan
Job Details: 07/10/2019
WASHER MAYTAG MVWC565FW0 Customer stated that unit was not spinning out properly. Checked for error codes. Unit displaying 2 codes f7e1 (basket speed fault) and f0e5 (unbalanced load) inspected can and shifter underneath machine. Discovered that cam but was loose causing issue. Tightened cam nut. Ran diagnostic cycle ran calibration cycle. Unit tested good
Near Rochester, NY 14624
Shaiman
Job Details: 07/10/2019
DRYER MAYTAG MEDC465HW0 "Dryer heats, but takes longer than normal. Unit failed vent test. Unit testing good. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
Near Rochester, NY 14620
Shaiman
Job Details: 07/10/2019
WASHER MAYTAG MHW6000XW2 F6E1 displays and machine shuts off when customer attempts to wash clothes. F6E1 error code stored. MCU should be replaced. Customer declined further repair.
Near Rochester, NY 14610
Shaiman
Job Details: 07/10/2019
WASHER WHIRLPOOL WFW72HEDW0 Customer concern is a door lock issue; DL error code on display when using machine. F5E2 F9E1 error codes stored. Replaced latch & removed debris from drain trap. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Near Rochester, NY 14626
Shaiman
Job Details: 07/10/2019
DRYER MAYTAG RED4516FW0 All fuses testing good. No issues present.
Near Webster, NY 14580
Evan
Job Details: 07/10/2019
DRYER WHIRLPOOL WGD4616FW1 Customer stated they could not close door on dryer. Upon inspection discovered that strike was too wide for catch to receive properly. Pinched door strike so that it would fit properly inside catch. Had customer test door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Near Rochester, NY 14622
Evan
Job Details: 07/10/2019
WASHER MAYTAG MVWC565FW1 Customer stated unit was tripping breaker intermittently. Checked for error codes. Unit was displaying f8e1 error code for long fill. Ran test cycle. Unit completed cycle as it should. Ran quick wash while in home. Unit completed cycle. Can not replicate issue at this time. Customer stated that while experiencing issue they ran unit on different outlet and unit was functioning as it should. This leads tech to believe there is issue with breaker unit itself is functioning as it should.
Near Phelps, NY 14532
Dave
Job Details: 07/10/2019
DISHWASHER WHIRLPOOL WDT720PADW2 Friction pads are torn . Ordering new pads WP8268961. ; ordrng 4 WP8268961 (pad)s
Near Rochester, NY 14618
Evan
Job Details: 07/10/2019
DISHWASHER MAYTAG MDB5601AWW Customer stated rinse light would stay on after cycle was finished. Upon arrival flipped breaker to unit to reset control. Removed door panel to inspect ribbon cable from UI. Removed and cleaned ribbon cable. Reinstalled cable tested user interface. Could not replicate issue once resetting control. Advised customer that if user interface is piece that would need to be replaced but is discontinued.
Near Sodus, NY 14551
Evan
Job Details: 07/10/2019
DRYER MAYTAG MGDB835DW4 Customer stated items were coming out burned and leaving black marks on clothing. Upon inspection checked for codes. No codes were present. Discovered that unit runs on liquid propane and orifice was not converted before installation. This is cause for burning of items and also black marks on clothing. Ordering duct and LP conversion kit. ; ordrng 1 W10606694A (LP CONVERSION KIT ) and 1 W11129538 (VENT )
Near Rochester, NY 14626
David
Job Details: 07/10/2019
OVEN WHIRLPOOL WFG520S0FS0 Customer was concerned with a periodic sparking noise during normal use. Preheated oven. This was the sound of the unit cycling on and off and is normal operation. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Geneseo, NY 14454
Steve
Job Details: 07/10/2019
DRYER MAYTAG MEDB765FW0 Wiped both seals and found no stains. The dryer tests good.
Near Dansville, NY 14437
Steve
Job Details: 07/10/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Found the water line connection from refrigerator to do or had air leak causing dispenser to drip after done dispensing. Replaced line and tested. The dispenser works as expected.
Near Brockport, NY 14420
Shaiman
Job Details: 07/10/2019
DRYER MAYTAG MGD5630HC0 Customer disassembled the whole unit during an attempt to convert the machine to propane. Reassembled the dryer. No issues present.
Near Rochester, NY 14618
Shaiman
Job Details: 07/10/2019
DRYER WHIRLPOOL WED75HEFW0 Unit has a “mind of its own”. UI is not responsive and is erratic. UI should be replaced. ; ordrng 1 W10919207 (UI)
Near Phelps, NY 14532
Dave
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Checked refrigerator temperatures. Temperatures were good . . Made some adjustments to the temperature settings. Moved the shelf on top to help the airflow on top . Explained the damper and being cold towards that . Customer will monitor.
Near Rochester, NY 14606
Shaiman
Job Details: 07/10/2019
WASHER MAYTAG MVWX655DW1 "Replaced latch and control. Shipping knob to customer. Unit testing good. ; ordrng 1 WPW10562155SHIPDIRECT (SHIP DIRECT), dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Avon, NY 14414
Steve
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found evaporator fan motor not staring in diagnostics. Restarted unit with same result. Ordering control and fan. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)
Near Canandaigua, NY 14424
Dave
Job Details: 07/09/2019
WASHER MAYTAG MVWB835DW3 Drain pump is loud while running . Ordering new drain pump W10876600; ordrng 1 W10876600 (drain pump)
Near Fairport, NY 14450
Dave
Job Details: 07/09/2019
REFRIGERATOR KITCHENAID KDDO24RVX00 Called techline SR 7725225123 . they were looking for installation instructions for unit but the only ones we find are service matters W10405349 . That is a different looking kit then the one that was ordered room service pointer W10407535 . . Techline said to remove the middle support and install the bigger one and the third support to take off completely and let the rest hang. Waiting on any further information .; saved tckt
Near Victor, NY 14564
Dave
Job Details: 07/09/2019
WASHER MAYTAG MHW3505FW0 User interface is burned due to a malfunction on the board . Ordering Control W11201283 and user interface W10911040; rqstng P&A on 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL MFF2558FEZ01 Replaced torn ff gaskets.
Near Canandaigua, NY 14424
Dave
Job Details: 07/09/2019
DISHWASHER GE GDT720SSF0SS Replaced rubber hoses between each motor . Tested unit . Unit has no leaks and tested good .
Near Fairport, NY 14450
Dave
Job Details: 07/09/2019
RANGE KITCHENAID KSGG700ESS1 Replaced panel on unit due to damage . Tested unit . Tested good .
Near Fairport, NY 14450
Dave
Job Details: 07/09/2019
DISHWASHER KITCHENAID KDFE104DSS4 Wash pump humming . Not turning on . Needs new sump WPW10605057 . Customer called kitchen aid . Auth code KL3D200APL1 . Replaced sump . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Victor, NY 14564
Dave
Job Details: 07/09/2019
DISHWASHER JENN AIR JDTSS244GP0 Found error code F6E3 over suds .ran unit in auto diagnostics tested good . No left over suds in unit . Checked control and reseated all connections to the control . Ran in auto diagnostics again . Light was working on the front when in diagnostics. Light in regular cycle works as well . All functions are working as expected.
Near Rochester, NY 14612
David
Job Details: 07/09/2019
WASHER MAYTAG MHW9000YW Unit is displaying a communication error due to a faulty mcu ordering mcu door latch and control. ; rqstng P&A on 1 W10427975 (cntrl-elec) and 1 WP8183270 (latch) and 1 WPW10374126 (cntrl-elec)
Near Rochester, NY 14623
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWC565FW1 Machine would not turn on. Replaced control board. Unit testing good.
Near Henrietta, NY 14467
Shaiman
Job Details: 07/09/2019
DRYER MAYTAG MEDC465HW0 Customer concerned about unit not starting. The door was not being closed all the way. Adjusted latch to close easier. Repair successful.
Near Honeoye Falls, NY 14472
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWB835DW3 "Customer concerned about extremely long and fluctuating wash times, clothes coming out dry and/or barely washed and clothes not spinning out completely. F8E1 F0E4 codes stored. Replaced valves. Repair successful."
Near Webster, NY 14580
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left side door is caved in at switch contact. Ordering shim. ; ordrng 1 WP2177331 (plastic-sq)
Near Williamson, NY 14589
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced control. Water still not working. Rechecked harness. Ordering UI and water switch per techline. ; ordrng 1 W11163767 (SEPARATOR) and 1 W11214887 (CONTROL)
Near North Chili, NY 14514
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWB765FW0 See asurion dispatch; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Rochester, NY 14612
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer had an event where warm air had entered the freezer. Frost has gone away at this point. Adjusted freezer door closure for a tighter seal. Customer to monitor.
Near Rochester, NY 14616
David
Job Details: 07/09/2019
REFRIGERATOR AMANA ABB1921BRM00 Unit experienced an event where the freezer melted. Checked evaporator and condenser fans for operation. Full frost pattern. All loads testing good in diagnostics. Customer is going to monitor
Near Rochester, NY 14624
Steve
Job Details: 07/09/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 "Pex 53960319 sr#7725283598 the fresh food evaporator was frosted causing warm temps. Removed frost. Replaced fan and harness that has defrost thermostat. Zip tied and taped thermistor. Caulked liner where it meets,cabinet. Changed setting on ui to manual defrost every day. Called tec line and found customer has a product exchange number. Tech line documented and referred customer to customer service. The freezer led is out also causing no lights in freezer and part of ff section. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11205083 (MODULE) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS , states that autho needed"
Near Webster, NY 14580
David
Job Details: 07/09/2019
REFRIGERATOR MAYTAG MFF2055FRZ00 Unit was building moisture in the door mullion. Turned on moisture control for the customer. Water filter part number: EDR1RXD1
Near Penfield, NY 14526
Evan
Job Details: 07/09/2019
DISHWASHER KITCHENAID KDFE104DSS5 Customer stated that unit was not filling with water. Upon inspection checked for error codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and cleared debris from under float. Inspected actual switch discovered switch was stuck in open position. Unjammed switch and ran test cycle. Unit completed cycle as it should. Ran normal cycle to confirm function outside of diagnostic mode. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Pittsford, NY 14534
Evan
Job Details: 07/09/2019
WASHER WHIRLPOOL WFW75HEFW0 Customer stated that unit was flashing door lock light but was stuck shut. Unplugged unit upon arrival. Plugged unit back in door unlocked. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Has customer start load while In home. Unit tested good
Near Livonia, NY 14487
Steve
Job Details: 07/09/2019
OVEN WHIRLPOOL WFE540H0ES0 ReplAced socket for persistent light bulbs blowing. The range tested good.
Near Rochester, NY 14624
Steve
Job Details: 07/09/2019
FREEZER WHIRLPOOL WRX735SDHZ01 "Sr#7725080993 called tech line for persistent freezing in fresh food section. Tech line wants customer to raise freezer temp to 3 degrees and set ff temp to 39 and wait three days to check temps again. If still to cold, to raise ff temp in a one degree increment and wait three days until temps are correct in refrigerator. Customer is going to call customer service and home depot.."
Near Palmyra, NY 14522
Dave
Job Details: 07/09/2019
REFRIGERATOR KITCHENAID KRFF302EWH01 Refrigerator clicking while operating. Found the control or the start device may be clicking while operating. Ordering control and start device.; ordrng 1 W10873801 (start-dev) and 1 WPW10317076 (cntrl-elec)
Near Rochester, NY 14606
Steve
Job Details: 07/09/2019
REFRIGERATOR AMANA ART308FFDW01 Found evaporator fan motor not running causing no cool in refrigerator. Removed ice and replaced fan motor. ; used 1 WP2315539 (MOTOR-EVAP) from stock
Near Rochester, NY 14609
Evan
Job Details: 07/09/2019
WASHER WHIRLPOOL WTW7500GC2 Customer stated unit was not draining properly. Checked for error codes. Unit was displaying code f0e5 for unbalanced load. Customer is overloading unit causing unit not to spin out correctly. Cleared code and ran test cycle. Spoke with customer about proper loading. Unit tested good
Near Rochester, NY 14621
Evan
Job Details: 07/09/2019
RANGE WHIRLPOOL WFG515S0ES1 Customer stated unit was not lighting front left burner. Upon inspection discovered that ignitor had cracked causing issue. Replaced burner head. Tested burner. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/09/2019
DISHWASHER WHIRLPOOL WDF520PADM6 Replacing drain hose due to check valve sticking causing unit not to drain properly. Replaced drain hose. Ran test cycle. Unit tested good.
Near Penfield, NY 14526
Evan
Job Details: 07/09/2019
WASHER KENMORE 110.2810231 Customer stated unit would flash UL load occasionally. Checked for error code. Unit displaying f51 error code (unbalanced load) ran test cycle. Unit completed cycle as it should. Ran unit on high spin to listen to bearing. Unit is quiet bearing testing good. Spoke with customer about possible causes for issue. Code is being caused by either suspension or basket sticking on drive shaft. Unable to determine real cause of issue at this due to to unit functioning as it should while tech is in home. Quoted customer to replaced bearing and drive shaft if issue persists. Customer to monitor and contact if they would like to proceed; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14609
Evan
Job Details: 07/09/2019
DRYER AMANA NGD4655EW1 Customer stated unit was not heating. Upon inspection discovered that thermal fuse tested open. Replaced fuse. Ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14622
Steve
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRFA60SMHN Replaced both handles on fresh food doors for damage under thirty days. The doors are good.
Near Rochester, NY 14617
Steve
Job Details: 07/09/2019
DISHWASHER KITCHENAID KDTM404ESS1 Replaced motor sump for not cleaning dishes. Replaced lower spray ram for not able the fasten to sump. The dishwasher tested good.
Near Rochester, NY 14615
David
Job Details: 07/09/2019
WASHER MAYTAG MHW5500FW0 Bolt on rotor had broken off in its socket will need to be drilled out and replaced with a new bolt ordering bolt; rqstng P&A on 1 W11253212 (SCREW)