Near Webster, NY 14580
Dave
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KSRV22FVMS02 "Ice bin was seized to shaft . Used a hack saw to cut shaft and was able to removed shaft and ice bin . Ice bin is missing the spring to the button that pushes it back WP2198608 . Unit needs new shaft WP2188917 , seal WP2198628 and holder WP2188919. Ordering parts .; ordrng 1 WP2188917 (shaft) and 1 WP2188919 (holder) and 1 WP2198608 (spring) and 1 WP2198628 (seal)"
Near Marion, NY 14505
Evan
Job Details: 09/07/2019
WASHER MAYTAG MVWC565FW1 Customer stating that unit would not spin. Checked for error codes. Unit was displaying 1 fault code for motor unable to reach target rpm. Ran test cycle. Unit completed cycle as it should. Ran drain and spin cycle. Unit spun out as it should. Could not replicate issue. Customer to monitor and contact if issue persists. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11158831 CAPACITOR
Near Lyons, NY 14489
Evan
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW7300DW0 Customer is having same issue as before User interface will not respond to commands. Customer lives in hard water area. Connections are becoming corroded due to this. Unit was displaying error code 6-3 for UI failing to communicate with CCU. Removed old UI and installed new UI. Before installing new UI used dielectric grease on UI connector and control connections. Installed new UI and ran test cycle. Unit completed cycle as it should. Unit tested good
Near Lyons, NY 14489
Evan
Job Details: 09/07/2019
REFRIGERATOR KENMORE 25368972800 Customer stated that unit was not freezing items in the freezer. Upon inspection of evaporator discovered large chunk of ice on top right corner of evaporator. Removed ice. Evaporator is ice cold at bottom but top coils are room temperature. Evaporator has leak. Unit will need sealed system work. Quoted customer to replace evaporator and Uv Drier. Customer has decided to replace unit.
Near Clifton Springs, NY 14432
Evan
Job Details: 09/07/2019
DRYER MAYTAG MGDC465HW0 Customer stating that unit would not heat. Upon inspection discovered that gas coil was unplugged causing issue. Reseated connector and ran test cycle. Unit tested good
Near Caledonia, NY 14423
Steve
Job Details: 09/07/2019
WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Near Henrietta, NY 14467
Dave
Job Details: 09/07/2019
FREEZER MAYTAG MZF34X16DW01 Freezer evap was frozen up . Found that the evap fan was not running . Found that the connection between the fan and the harness was disconnected. Reconnected fan . Put s zip tie around the connection so it won't happen again . Defrosted unit . . Unit tested good .
Near Webster, NY 14580
Dave
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced freezer door . Due to having marks through the paint on it . Tested door . Tested good .
Near Rochester, NY 14622
Dave
Job Details: 09/07/2019
WASHER AMANA NTW4605EW0 Washer is very loud spinning. Unit needs new gearcase W11255272 . Suspension is weak W10780045 . Also needs new belt as it is worn WPW10006384 . Quoted customer . Declined repair . Will seek another unit.; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Near Palmyra, NY 14522
Dave
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL ARB1917CC "Refrigerator not cooling . Checked frost pattern on Evaporator. There was none . Compressor is starting to burn out because it's constantly running to try and cool . Needs sealed system work .needs evap 12002051 and compressor W10160407 , UV dryer wpw10143759. . Called contract company. They will be contacting customer about repair ."
Near Rochester, NY 14616
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found the freezer is at ten degrees. The Ff section at 35. Tested in diagnostics. The fans turned on. The freezer is cooling. The condenser was plugged. Cleaned condenser. If problem persists preorder evaporator fan motor. WPW10128551
Near Caledonia, NY 14423
Steve
Job Details: 09/07/2019
WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KBFS20EVMS8 Found condenser vibrating on the floor. Lowered the feet to raise condenser. Added foam under the condenser. The refrigerator tests good.
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KBFS22EWMS5 The water still has low water pressure. The fill tube froze again. The line came off the back of refrigerator again. Fastened line with hose clamp and caulked it to stay in place. Removed ice from fill tube. Ice maker tested good. Customer states the plumber is going to replace water line and tap to unit 9/6/19; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Pittsford, NY 14534
David
Job Details: 09/07/2019
FREEZER WHIRLPOOL WRT318FZDW05 Unit requires loc ring to service. Rescheduling for Thursday based on customers availability; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRS526SIAH00 Found fill tube was plugged with ice causing no ice production. Removed ice. Added tie strap to fill tube heater. The ice maker tested good
Near Ontario, NY 14519
Shaiman
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW7300DW1 Customer is concerned about the time fluctuating during wash cycles. No error codes stored. Suspecting a faulty control board. ; rqstng P&A on 1 W10812422 (CONTROL BOARD)
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL ED2FHG Replaced ice maker for open motor. Cleaned coils that were plugged. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Rochester, NY 14609
Shaiman
Job Details: 09/07/2019
WASHER WHIRLPOOL MHW6630HW0 "Customer concerned about a leak located at the front bottom left side of the unit; which is only present during the spin cycle. Removed bellow and discovered water residue on the inside front panel, directly under the bellow. Replacing bellow. ; ordrng 1 W11314648 (BELLOW)"
Near Rochester, NY 14624
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF535SMBB00 Found evaporator full of frost. Removed frost. Heater tested good. Replaced control board for not defrosting properly. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Fairport, NY 14450
Evan
Job Details: 09/07/2019
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was not draining. Checked for error codes. Unit displaying f9e1 error code for long drain. Removed pump to inspect. Pump tested good. Discovered that drain was kinked behind machine causing issue. Re routed drain line to prevent issue from happening again. Ran multiple test cycles. Unit tested good
Near Rochester, NY 14617
David
Job Details: 09/07/2019
MW-HOOD COMBO MAYTAG MMV5219DE1 Fan still does not significantly change speeds after replacing control. Ordering motor; ordrng 1 W10726505 (motor-fan)
Near Penfield, NY 14526
Shaiman
Job Details: 09/07/2019
DRYER WHIRLPOOL WED4850HW0 Customer concerned about unit not starting. Start knob seemed to be stuck. Removed and reattached knob. Unit started with no issues.
Near Rochester, NY 14612
David
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 The evaporator fan is vibrating very loudly. Unable to quiet noise with adjustment or perma-gum ordering evaporator fan; ordrng 1 W11334745 (FAN)
Near Spencerport, NY 14559
Shaiman
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Loud grinding noise coming from the damper when it is opening. Replaced damper. Repair successful.
Near Rochester, NY 14611
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWX655DW Customer concerned about clothes coming out still wet. Machine does not drain out completely in manual diagnostics and does not spin as it should. Splines in wash plate are stripped out. Replacing pump and wash plate. ; ordrng 1 W10876600 (DRAIN PUMP) and 1 W10902814 (WASHPLATE)
Near Rochester, NY 14612
David
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 The ice maker was not filling because the unit had been pushed over the waterline coming from the floor. Pulled the refrigerator out a bit to remove the link from the beaded line. Jumped out thermostat to initiate a harvest. Unit cycled and filled; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Canandaigua, NY 14424
Dave
Job Details: 09/07/2019
DISHWASHER KITCHENAID KDFE104DSS0 F6E4 float switch error F3E3 thermistor owi failed calibration . F8E1 slow drain error code F8E2 drain motor electrical failure . . Checked float switch tested good . Could be from unit not draining . . Thermistor owi could also fail due to dirty water in unit . Cleaned owi thermistor . Checked drain hose made sure the check valve was working . Slow drain error code customer said that they did try to clean the line and blew it out the with shop vac . No debris in drain line . Nothing stuck in drain pump . Moved drain hose at disposal so there is less of a chance of back up water going in drain hose .Drain pump maybe be failing or have debris in it . . . Unit is working as expected right now . Customer wants to wait . If problem persists order WPW10705575 sensor and Wpw10348269 drain pump. . Charged service fee ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Pittsford, NY 14534
Evan
Job Details: 09/07/2019
DISHWASHER JENN AIR JDTSS246GP0 Customer stating unit is making noise while running. Checked for codes. No codes present. Customer has identical unit right next to unit being serviced and is stating that unit is running louder compared to other machine. Ran both machines while in home to compare. Noise customer is referring to during drain portion of cycle when pump is running. Pump sounds as it should. Could not find any other issue with machine. Unit tested good
Near Avon, NY 14414
Steve
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW8040DW4 Replaced water valve for no water during fill. The washer tested good.
Near Rochester, NY 14624
Steve
Job Details: 09/07/2019
MICROWAVE KITCHENAID KOCE500ESS06 Sr#7725801426 found the turn table shaft is melted to cabinet and will come off. The turntable and turntable ring are also broke. The customer stated that she put food in the microwave and forgot about it. When she came back in about an hour it had melted. Called tech line to document. Attempted to remove the shaft from cabinet but it is stuck. The microwave is unrepairable. There is no model serial tag on unit
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Found a zip lock bag in front of seal causing warm air to enter freezer and frost forming on ceiling of freezer. Showed customer. Moved bag and removed frost.
Near Rochester, NY 14606
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Ice maker was off again. Showed customer that if bail arm is up the ice maker will not make ice.
Near Rochester, NY 14606
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced mullion receiver due to broken receiver and mullion not closing properly. The gaskets are good. The refrigerator tests good
Near Brockport, NY 14420
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWC465HW2 Console cover is damaged along with the water inlet valves. Replacing rear console cover and valve assembly. ; ordrng 1 W11210459 (VALVE ASSEMBLY ) and 1 WPW10461159 (CONSOLE COVER)
Near Rochester, NY 14608
Steve
Job Details: 09/07/2019
REFRIGERATOR MAYTAG MRT311FFFZ00 "Found the cabinet on the hinge side , where it meets the liner open at bottom in front of gasket almost 3/8 of an inch and tapers down at middle of refrigerator. Called tech line. Sr# 7725805109 the product is unrepairable. Customer service will call customer in 3 to 5 business days"
Near Rochester, NY 14624
Steve
Job Details: 09/07/2019
DISHWASHER GE GSD4000D35BB "Customer complained of water leaking under dishwasher. Tested in fill,wash and drain and could not find a leak. The dishwasher did not leak while at the home."
Near Livonia, NY 14487
Steve
Job Details: 09/07/2019
DRYER WHIRLPOOL WGD5000DW3 Replaced start switch for clicking while running. The dryer tested good.
Near Rochester, NY 14611
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWB835DC0 Replaced latch. Repair successful.
Near Hemlock, NY 14466
Dave
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW8040DW0 F6E3 control cannot hear UI error code . Ordering new UI W10858298 .part is covered under atec warranty.; ordrng 1 W10858298 (console assy.)
Near Rochester, NY 14616
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWB765FW0 Cycle selector knob does not function. The latch on the lid also has some sort of defect preventing the lid from closing as it should. User interface & lid should be replaced. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14626
Shaiman
Job Details: 09/07/2019
DRYER WHIRLPOOL GEW9200LQ0 "Unit would not turn on. Thermal fuse failed continuity test. Replaced thermal fuse, machine now working as it should. Unit failed vent test. Suggested customer to clean the vent for peak dry performance. ; used 1 WP3390719 (FUSE-THERMAL) from stock"
Near Rochester, NY 14624
Shaiman
Job Details: 09/07/2019
DRYER MAYTAG MEDB755DW2 Customer concerned about the unit making excessive noise when running. Installed maintenance kit. Repair successful. ; used 1 4392065 (REPAIR KIT) from stock
Near Brockport, NY 14420
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWB765FW2 Replaced user interface and control board. Repair successful.
Near Conesus, NY 14435
Dave
Job Details: 09/07/2019
WASHER KENMORE 110.2684469 Lid switch was broken . Replaced switch . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WP3949238 SWITCH-LID
Near Canandaigua, NY 14424
Dave
Job Details: 09/07/2019
DISHWASHER WHIRLPOOL WDTA50SAHW0 Top rack adjusters .broken . Replaced adjusters with W10712395 . Tested unit in diagnostics no errors . Unit tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Pittsford, NY 14534
Evan
Job Details: 09/07/2019
DISHWASHER KITCHENAID KDTE104DSS0 "Customer stating that unit is leaking water. Upon inspection checked for error codes. Noncodes were present. Ran test cycle. Could see that unit was leaking from diverter on wash motor. Floor in front of machine had also been warped. Including pics of floor. Ordering wash motor; ordrng 1 WPW10605057 (WASH MOTOR ), dspstn on spec-tagged invntry: 1 W10300924V GASKET"
Near Victor, NY 14564
Dave
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KSSO48QTB02 Called techline SR 7725803378 . Techline suggested sealing wire harness with silicone where the auger motor is . Sealed those . Sealed motor area and motor cover . Sealed where the ice bin sits . Found a big gap between the icebin and the door . Sealed that area with silicone . Replaced ice door with updated one . . Water dispenser was not working when I got here . The water line was frozen due to the ice build up at the bottom of the ice bin and in the dispenser area. . Water is now dispensing . If problem continues techline said it may need a new door because heat is getting in . Auger motor is working and moving the auger inside the ice bin .Customer will monitor.
Near Fairport, NY 14450
Dave
Job Details: 09/07/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced heater in dishwasher. No Leaks . Tested Heater in diagnostics. Tested good . Unit is working as expected .
Near Pittsford, NY 14534
Dave
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced the separator . Due to water dripping . Ice chute door is shutting properly. . Tested good .
Near Fairport, NY 14450
Evan
Job Details: 09/07/2019
REFRIGERATOR GE TBX16DASJRWH Customer stated that unit was dripping water from freezer into cabinet of fridge. Upon inspection discovered that pieces of ice had formed into floor of freezer. Suspecting that freezer door was left open for too long causing moisture to build up. Tested heater for continuity. Heater tested closed. Inspected door seal. Door seal passed visual inspection. Removed ice. Customer to monitor if issue is to persist.
Near Walworth, NY 14568
Evan
Job Details: 09/07/2019
RANGE AMANA ACF3355AW Replacing burner heads on right side of stove due to burners failing to light. Replaced burners and tested both burners. Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 09/07/2019
DRYER MAYTAG MED6000XW0 Customer stated that unit was squealing while in use. Upon inspection discovered that idler pulley was sticking causing issue. Replaced idle pulley and inspected other rollers. Other rollers tested good. Reassembled unit and ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER
Near Geneseo, NY 14454
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found refrigerator sitting out of level causing water in ice maker to overflow on left side. Customer had a piece of plywood. Put under left casters to Level refrigerator Tested ice maker and it did not leak.
Near Rochester, NY 14620
Evan
Job Details: 09/07/2019
RANGE WHIRLPOOL WEG515S0FS0 Customer stating that they are concerned unit is smoking when running bake cycle. Inspected oven cavity and discovered that burner cover had sticky substance on it causing issue. Removed burner cover and ran test bake cycle. Could not replicate issue once removing cover. Also repaired bottom drawer glide due to due not sitting in channel properly causing unit not to open correctly. Unit tested good
Near Rochester, NY 14607
Evan
Job Details: 09/07/2019
DISHWASHER WHIRLPOOL WDF760SADM3 Replaced control due to unit pouring water over door after new sump was installed. Replaced control and was still experiencing same issue. Discovered that diverter was failing causing issue. Replaced sump and ran test cycle. Could not replicate issue once doing this. Customer would like to leave new control in machine. Collecting part cost for control
Near Farmington, NY 14425
Dave
Job Details: 09/07/2019
DRYER WHIRLPOOL WED4815EW1 Replaced motor and blower for loud noises . Tested unit . Tested good .
Near Mount Morris, NY 14510
Dave
Job Details: 09/07/2019
WASHER MAYTAG MVWB855DC2 Replaced control and user interface due to no operation. Put dielectric grease on connections on board and on the user interface where the harness plugs in . Calibrated unit . Test unit in auto diagnostics. Tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL KDFE104HPS0 "Dishwasher was just recently installed and so was a new garbage disposal. Dishwasher was not draining. Found that the drain plug for the garbage disposal was not knocked out . Removed plug and drained dishwasher. Tested unit , tested good .; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Near Victor, NY 14564
Dave
Job Details: 09/06/2019
WASHER WHIRLPOOL WTW4850HW1 Washer has no error codes . Calibrated washer . Tested unit in auto diagnostics. Tested good . Ran test cycle with clothes showed customer unit is working. Gave tips on machine . Unit is working as expected.
Near Pittsford, NY 14534
Dave
Job Details: 09/06/2019
DISHWASHER GE GDT655SGJ0WW Dishwasher not turning . Found error for user interface and machine control . Needs new user interface WD21X23462 and machine control WD21X24799 . Quoted customer for job . Customer decided they wanted to think about it . Will contact GE and see if they will send parts .
Near Rochester, NY 14610
Dave
Job Details: 09/06/2019
WASHER MAYTAG MVWB766FW1 Replaced lid for being broken on the left hinge area . Replaced lid lock for not locking . Calibrated unit . Ran in auto diagnostics. Unit tested good .
Near East Rochester, NY 14445
Dave
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced control /UI due to not defrosting . Tested unit in diagnostics. No errors and thermistors passed . Tested heater . Heater is working . Unit tested good .
Near Farmington, NY 14425
Dave
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Refrigerator was not operating when arrived . Replaced user interface due to no operation. Unit started up and started cooling . Unit tested good . If problem persists order W11089236 control .
Near Scottsville, NY 14546
Steve
Job Details: 09/06/2019
RANGE GE JGB3001ERSS Found spark module not sparking left two burners. Replaced spark module. Put new ends on the spark wires to fit new spark module. The burners tested good
Near Rochester, NY 14624
Steve
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found the ice bin was not positioned correctly and ice was not coming out. Repositioned bin and the ice is working as expected.
Near Rochester, NY 14613
Steve
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRT104TFDW00 Unit was off and defrosted when I arrived. Turned on. Tested heater. Found some black discoloration at the heater connection. Heater tested good. Added dielectric grease to connection. The unit is cooling.
Near Canandaigua, NY 14424
Dave
Job Details: 09/06/2019
WASHER WHIRLPOOL WTW4816FW2 "Replaced gearcase for leaking . Replaced actuator, cam , and drive belt as oil had gotten all over them and as making them malfunction. Calibrated washer . Tested in auto diagnostics.unit tested good ."
Near Rochester, NY 14625
Evan
Job Details: 09/06/2019
WASHER MAYTAG MVWB765FC3 Customer stating that unit is producing clicking noise during cycle. Checked for error codes. No codes were present. Ran test cycle. Could hear hose customer was referring too duding agitation. Inspected underneath machine and discovered rotor bolt was loose. Used loctite and secured bolt back into place. Ran test cycle again. Unit tested good
Near Rochester, NY 14622
Evan
Job Details: 09/06/2019
COOKTOP WHIRLPOOL WFC310S0EW2 Customer stated that burners are heating unevenly. Concerned that entire element coil is not glowing red. Tested all burners on high and low settings. Burners are maintaining temperature as they should. Explained to customer that not entire coil will glow red while coil is heating. Unit itself tested good.
Near Irondequoit, NY 14622
Evan
Job Details: 09/06/2019
WASHER MAYTAG MVWX600XW0 Replacing water valve due to unit displaying F3e2 error code was inlet valve thermistor error. Replaced valve and ran diagnostic cycle. Checked for error code after cycle. Unit tested good
Near Webster, NY 14580
David
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KSRG25FTSS01 The heater on the ice maker has failed preventing harvest. Coating on the mold is also coming off. Replaced ice maker and cycled power to the unit to reset the emitter board
Near Webster, NY 14580
David
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL KSSC48QTS02 Replaced ice chute and motor due to air infiltration. Customer to monitor
Near Williamson, NY 14589
David
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced compressor and evaporator due to unit not cooling
Near Rochester, NY 14624
Steve
Job Details: 09/06/2019
REFRIGERATOR MAYTAG MFF2258FEZ02 Customer had frost in freezer prior to visit. The frost was gone when I arrived. Found gaps between liner and cabinet. Caulked liner. Turned mullion heater on to prevent water dripping on gasket.
Near Rochester, NY 14626
Shaiman
Job Details: 09/06/2019
DRYER WHIRLPOOL MEDB765FW0 Replaced console. Unit testing good.
Near Rochester, NY 14612
David
Job Details: 09/06/2019
OVEN WHIRLPOOL WOS51EC0AS00 Replaced open high limit thermostat. Reinstalled unit for customer. ; dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX
Near Rochester, NY 14612
David
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced thermistor due to freezing temps in FF per Techline. Rechecked damper. Damper opening and closing. Customer to monitor
Near Brockport, NY 14420
Shaiman
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 No issues present.
Near Brockport, NY 14420
Shaiman
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 No issues present
Near Brockport, NY 14420
Shaiman
Job Details: 09/06/2019
RANGE WHIRLPOOL WFE770H0FZ2 Heavy damage to frame; unable to repair.
Near Brockport, NY 14420
Shaiman
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDF520PADM7 No issues present.
Near Hamlin, NY 14464
Shaiman
Job Details: 09/06/2019
WASHER MAYTAG MVWX655DW0 "Customer concerned about a grinding noise during agitation, & oil in the bottom of the basket. Could not recreate grinding noise, but oil residue was present on the pulley shield.; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"
Near Rochester, NY 14611
Shaiman
Job Details: 09/06/2019
WASHER MAYTAG MVWB835DC0 "Customer states unit does not finish cycles; it gets to the spin cycle then the latch begins clicking. F5E3 F7E5 error codes stored; however, unit completed test cycle with no issues. Customer further described the intermittent issue. Suspecting a faulty lid lock. Replacing latch. ; ordrng 1 W10861642 (LATCH)"
Near Webster, NY 14580
Steve
Job Details: 09/06/2019
REFRIGERATOR MAYTAG MFT2976AEM00 Replaced gear that was broke on previous repair. The drawer tested good. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR
Near Scottsville, NY 14546
Steve
Job Details: 09/06/2019
RANGE WHIRLPOOL MGRS752BDW Found flames on burners going out on simmer. Adjusted flames up on simmer and the range tests good.
Near Rochester, NY 14616
David
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF997SDDM00 The deli control has shorted and causing the light and the dispensing to malfunction. Ordering pantry led and UI; rqstng P&A on 1 W10862400 (cntrl-elec) and 1 WPW10565996 (cntrl-elec)
Near Pittsford, NY 14534
Evan
Job Details: 09/06/2019
DISHWASHER JENN AIR JDTSS246GP0 Customer stating that unit is running noisy. Checked for error codes. No codes were present. Customers concerns is that unit is much louder than normal. Custom tee has identical unit in kitchen also and stated when both are running the unit currently being serviced is much louder. Ran unit but could not hear noise customer is referring too. Customer to monitor issue and report back if issue persists; schdld next appmnt for 9/6 FRI !
Near Rochester, NY 14612
David
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDBH02 Replaced left side gasket.
Near Pittsford, NY 14534
Evan
Job Details: 09/06/2019
COOKTOP KITCHENAID KICU509XSS00 Customer stating unit is flashing F47 error code for cooktop error with communication between UI and IPC. Discovered that fuse had tested open on IPC board. Ordering fuse ; ordrng 1 WPW10328492 (FUSE 25A)
Near Rochester, NY 14612
David
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL DU980QPDB6 Replaced valve and fitting due to unit not filling . Unit tested good
Near Walworth, NY 14568
Evan
Job Details: 09/06/2019
RANGE AMANA ACF3355AW Customer stated that both right side burner were failing to light. Upon inspection discovered that both burners are failing. Right front burners ignitor is cracked causing burner not to spark. Unit will need to burner head due to old burner corroding and screws stripping. Unit will also need right rear burner head also due to ignitor corroding to burner head. Ordering burner heads ; ordrng 1 WP7504P109-60 (BURNER HEAD RF) and 1 WPY0315768 (BURNER HEAD RR)
Near Rochester, NY 14625
David
Job Details: 09/06/2019
REFRIGERATOR AMANA ASD2522WRW06 Replaced ice door
Near Fairport, NY 14450
David
Job Details: 09/06/2019
REFRIGERATOR MAYTAG MFI2568AES Replaced reservoir due to leak. Left part with the customer. Pictures attached. Leak tested unit after repair.
Near Webster, NY 14580
David
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDT780SAEM Unit still over sudsing customer is adding rinse aid every time and it’s spilling into the tub. Suggested replacing dispenser in case it is leaking. Customer denied repair ATEC warranty; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Rochester, NY 14617
David
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced control and valve due to no water unit testing good
Near Pittsford, NY 14534
Dave
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Refrigerator not turning on . Diagnostics not working . Took UI out and reseated connections. Checked the drawer where the UI that controls the temp where the drawer is had some water inside unit from previous no cool and the ice had melted out of dispenser. Reseated connections at UI and drawer UI . Power cycled unit. Unit started working . Ran tested four and passed. Thermistors tested good . Sprayed dielectric grease on drawer UI to help prevent moisture issues . If problem persists order WPW10769076 drawer UI , UI control W10894103 and power supply WPW10624574 . Unit is now working as expected . Customer will monitor."
Near Victor, NY 14564
Dave
Job Details: 09/06/2019
RANGE WHIRLPOOL WEE745H0FH1 Replaced control due to not turning the bake element off after unit was used . Turned unit on . Put temp probe inside unit . Let it heat up . Turned unit off . Tested good . Control is covered under warranty.
Near Clifton Springs, NY 14432
Dave
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Gaskets are worn . Hot warm in going into freezer and having some build up . Ordering freezer gasket and fresh food door gaskets left hand and right hand .; rqstng P&A on 1 W10443315 (gasket-fip) and 1 W10830189 (gasket-fip) and 1 W10830287 (gasket-fip)
Near Rochester, NY 14617
David
Job Details: 09/06/2019
DRYER WHIRLPOOL WED4850HW Unit is not heating because there is not proper voltageAt the receptacle. Customer will have to replace the circuit breaker. Flipped backer on and off and the dryer began to heat.