Near Rochester, NY 14620
Shaiman
Job Details: 08/07/2019
WASHER MAYTAG MHW6630HW0 "Customer concerned about unit leaving water in the fabric softener dispenser compartment and states unit drains intermittently. F8E1 error code stored. Techline agent states the valves should be replaced. Due to low water pressure going to the dispenser, water is still being left in the fabric softener compartment. As for the intermittent draining, the manufacturer states the drain pump is fine; suspecting siphoning is occurring due to the characteristics of the customers drain setup and/or the faulty valves. Customer had a rubber drain hose going to a pipe in the floor which was filled with water. Suggested customer to have the drain pipe investigated. SR: 7725539224; ordrng 1 W11316255 (VALVE) and 1 W11316257 (HOT VALVE)"
Near Macedon, NY 14502
Steve
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Turned refrigerator on and both fans worked as expected. No abnormal noises. The refrigerator is cooling.
Near Penfield, NY 14526
Steve
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Tested refrigerator and the sizzling sounds are from water hitting the heater in the evaporator area during defrost. The refrigerator tests good.
Near Rochester, NY 14610
Evan
Job Details: 08/07/2019
VAN FORD TRANSIT CONNECT Oil change and spark plug change
Near Pittsford, NY 14534
Shaiman
Job Details: 08/07/2019
WASHER WHIRLPOOL WFW8620HW1 "Customer concerned about an F5E3 error code displaying when attempting to start the machine. F5E3 error code stored in diagnostics. Tested resistance of the NTC from ACU which came out to be 22.6 OHMS with an ambient temperature or 79 degrees. Sensor is testing in range. Control should be replaced. Customer will be discussing the issue with the builder and will inquire about replacing the unit. If all else fails, ACU will be replaced. SR: 7725542028; rqstng P&A on 1 W11352122 (ACU)"
Near Fairport, NY 14450
Evan
Job Details: 08/07/2019
WASHER MAYTAG MVWB765FW2 Replacing gear case due to unit leaking oil from gear case onto stator and rotor. Also replacing rotor cover due to error code for locked rotor. (F7e9) replaced gear case. Replaced rotor. Ran calibration cycle. Ran diagnostic cycle. Unit tested good
Near Ontario, NY 14519
David
Job Details: 08/07/2019
WASHER MAYTAG MVWB766FW1 Checked unit for noise during use. Found squeaky gear case ordering gear case ; ordrng 1 W10811956 (drum assy)
Near Williamson, NY 14589
Evan
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replacing right side roller due to unit producing squeaking noise when opening door. Replaced roller and tested door for customer. Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 08/07/2019
DISHWASHER KITCHENAID KDTE204DSS0 Customer stated that unit was not starting cycle due to not being able to select correct cycle. User interface is very dirty causing issue with cycle selection. Cleaned UI and attempted to start cycle. Unit started cycle as it should let unit run diagnostic cycle to confirm function. Unit is functioning as it should. Issue was with user interface having potential stuck key causing cycle not to start. Once cleaning unit was working as it should. Collecting service call fee
Near Williamson, NY 14589
David
Job Details: 08/07/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Unit is leaking from the fresh food evaporator. Ordering compressor and evaporator under S71233; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator)
Near Webster, NY 14580
David
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Checked unit for not cooling properly. Found slight ice built up near fan blade. Ran diagnostics. Ran the compressor until a full frost pattern was achieved. No ice build up on the coil. Verified evaporator fan motor connections. Made sure freezer door was sealing properly
Near Rochester, NY 14626
David
Job Details: 08/07/2019
RANGE WHIRLPOOL WFG525S0HZ0 Replaced spark modular that was preventing the surface burners fromLighting. Unit tested good
Near Honeoye Falls, NY 14472
Dave
Job Details: 08/07/2019
WASHER MAYTAG MTW5770TQ0 Lid switch failed . Ordering lid switch WP8318084 .; ordrng 1 WP8318084 (switch-lid)
Near Webster, NY 14580
Evan
Job Details: 08/07/2019
WASHER WHIRLPOOL WTW4816FW2 Customer stating they are hearing scraping noise again coming from unit. Same noise as before. Checked for error codes. No codes were present. Ran test cycle. Could instantly hear noise customer was referring to when unit began to agitate. Stopped cycle and inspected underneath machine. Discovered that mounting screw for shifter that was previously replaced had come loose. This was causing noise. Reinstalled and tightened both screws ran unit again for customer. Unit tested good Unit is under ATEC warranty for shifter being replaced (5/31)
Near Rochester, NY 14609
Evan
Job Details: 08/07/2019
WASHER WHIRLPOOL WTW7500GC0 Customer stating that unit is producing double beep when selecting start key. Checked for error codes. Unit displaying code for lid lock failure (f5e2) tested lock manually. Lock is receiving power but failing to latch. Replaced lid lock and ran test cycle. Unit completed cycle as it should. Ran rinse & spin while in home to confirm function. Could not replicate issue after replacing lock. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14626
Shaiman
Job Details: 08/07/2019
WASHER MAYTAG MVWC565FW1 "Customer concerned about unit not completing cycles, not filling up with water, and not draining. F7E1 error code stored. Unit filled and drained as it should in auto diagnostics. Basket would not spin freely; most likely would not reach top RPM to drain water as normal. Removed inner basket & found a bottle cap in the wash tub. Removed cap. Unit testing good."
Near Geneva, NY 14456
Dave
Job Details: 08/07/2019
DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced the control . Tested unit . Unit tested good .
Near Pittsford, NY 14534
Shaiman
Job Details: 08/07/2019
DRYER WHIRLPOOL WGD92HEFW0 "Customer concerned about the drum being damaged. Drum was bent/defective causing contact with both side panels of the unit. Over time the contact resulted in holes on both side panels. Rollers were also damaged. Both side panels, supports, and drum should be replaced. Installed a maintenance kit and replaced drum. Only received one panel, waiting for the other side to come in. Left panel with customer. ; used 1 4392067 (REPAIR KIT) from stock"
Near Geneva, NY 14456
Dave
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced both led lights in freezer and fresh food section . Lights are now working as expected.; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT
Near Rochester, NY 14613
David
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Bail arm hole on fill cup is broken and the bail arm is missing. Ordering bail arm; ordrng 1 WPW10474785 (arm-shut)
Near Rochester, NY 14605
Steve
Job Details: 08/07/2019
REFRIGERATOR KENMORE 25331849102 Found signs of low charge and FF gasket is ripped. The compressor is to hot to start. Recommend replacement of unit.
Near Macedon, NY 14502
Steve
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Previous complaints are from water dripping at dispenser. Could not recreate problem due to no water hook up. The refrigerator is cooling.
Near Webster, NY 14580
Evan
Job Details: 08/07/2019
COOKTOP KITCHENAID KICU500XBL "Power is out at customers home rescheduling for 8/13; schdld next appmnt for 8/13 TUE 9-12, states that autho needed"
Near Geneva, NY 14456
Dave
Job Details: 08/07/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Unit temps were 43 in refrigerator and 0 in freezer. Freshfood section temperature was turn all the way up and freezer was turned on four . Checked frost pattern had good frost pattern. Checked heater . Tested good . .compressor is turning on and start device is good . . When I turned the unit off and then on the unit wouldn't turn back on . Until I hit where the thermostat was and it start . Ordering new thermostat WPW10583801 . Customer paid in full .; ordrng 1 WPW10583801 (thermostat)
Near Rochester, NY 14616
Shaiman
Job Details: 08/07/2019
DISHWASHER MAYTAG MDBH949PAB4 Unit will not turn on nor respond to functions. Customer states it would only work on rinse cycle before final failure. Control and/or UI should be replaced. ; rqstng P&A on 1 W10595568 (CONTROL) and 1 W10811161 (USER INTERFACE )
Near Canandaigua, NY 14424
Dave
Job Details: 08/07/2019
REFRIGERATOR KITCHENAID KFIL27CXMS0 Ice maker not making ice . Cycled the ice maker and the ice maker tested good . Found fill tube frozen and cracked . Needs new tube . Called techline SR 7725548199 . They suggested replacing the water valve and the fill tube . Ordering WP12956105 valve and tube WPW10213219; rqstng P&A on 1 12664501SP (FILTER BYPASS) and 1 WP12956105 (valve) and 1 WPW10213219 (tube-water)
Near Rochester, NY 14617
David
Job Details: 08/05/2019
REFRIGERATOR FRIGIDAIRE FPUS2698LF1 Relay on the separator is sticking. Ordering separator assembly ; ordrng 1 242074223 (module-dispenser)
Near Rochester, NY 14616
David
Job Details: 08/05/2019
WASHER MAYTAG MVWB765FW2 Replaced agitator due to clothes getting stuck
Near Rochester, NY 14617
David
Job Details: 08/05/2019
REFRIGERATOR FRIGIDAIRE FGHC2355PFBB Temperatures have been inconsistent. Unit at the correct temps at time of service and is making ice. Checked thermistors and loads in diagnostics. Could not replicate issue customer to monitor. And communicate back while unit is in failure
Near Webster, NY 14580
David
Job Details: 08/05/2019
REFRIGERATOR WHIRLPOOL WRS322FDAB05 The ice maker is not producing ice 120VAC present at the ice maker module. Module is in mid cycle but will not move. The ice maker is also missing the separator. Replaced the ice maker due to an open motor watched it cycle and fill. Ice maker is less than a year old ATEC warranty
Near Webster, NY 14580
David
Job Details: 08/05/2019
REFRIGERATOR KITCHENAID KBFS25EVMS00 Replaced start device with spare due to unit going off on thermal overload prematurely. Removed evaporator cover to verify full frost pattern after installation. AllOther loads testing good in diagnostics. Customer to monitor
Near Rochester, NY 14618
Steve
Job Details: 08/03/2019
RANGE KENMORE 790.943827 "Found the indicator lights shorted to back cover of range causing breaker to trip. Quoted customer. Tenant paid service fee. ; rqstng P&A on 2 316022500 (light/lamp,indicator)s"
Near Rochester, NY 14607
Steve
Job Details: 08/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found damper motor open not allowing air to FF section. Unit will not go into diagnostics. Called tech line. Ordering control and UI. All door handles are damage. Ordering handles under 30 day cosmetic; ordrng 1 W11035836 (cntrl-elec) and 1 W11082783 (cntrl-elec) and 1 W11087463 (damper) and 2 W11123099 (handle)s and 1 W11199711 (HANDLE FREEZER)
Near Rochester, NY 14618
Steve
Job Details: 08/03/2019
RANGE WHIRLPOOL WEG730H0DB0 "Replaced regulator, burners and burner caps for flames under top when trying to light. The burners are working as expected now. The right rear switch on valve is not sparking igniter. The igniter is good. Ordering switch. ; ordrng 1 W10478601 (harns-wire)"
Near Rochester, NY 14623
Dave
Job Details: 08/03/2019
RANGE WHIRLPOOL WFE515S0ES0 "Replaced right front burner switch due to it shorting out . The switch was burnt . The left front switch is acting up as well as it does not recognize that the switch is off and the cooktop on light stays on . Ordering all switches WP3149404 , both rears and left front WPW10434452; ordrng 2 WP3149404 (switch-inf)s and 1 WPW10434452 (switch-inf)"
Near Rochester, NY 14618
Shaiman
Job Details: 08/03/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Unit would not drain. Drain pump was getting power but would not run. Replaced pump. Pump will now run but still won’t drain. Checked for any constrictions in drain hose under the sink & it is clear. Suspecting the drain hose is clogged. Replacing drain hoses. ; ordrng 1 8269144A (DRAIN HOSE) and 1 WPW10545278 (DRAIN LOOP), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14624
Shaiman
Job Details: 08/03/2019
WASHER WHIRLPOOL WFW6620HC0 Customer concerned about an F5E3 error code. F5E3 error code stored. Door also does not stay closed. Replacing latch. ; ordrng 1 W11316250 (DOOR LOCK)
Near Rochester, NY 14624
David
Job Details: 08/03/2019
REFRIGERATOR FRIGIDAIRE FGHS2665TF4 Ice maker is not cycling on its own was able to initiate test 4 times to get it to fill. Ordering ice maker assemblypl; ordrng 1 5303918344 (ice maker assy)
Near Rochester, NY 14610
Steve
Job Details: 08/03/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced water valve for water not entering dishwasher. The dishwasher tested good.
Near Rochester, NY 14610
Steve
Job Details: 08/03/2019
OVEN WHIRLPOOL SF369LEKQ0 On arrival the broil worked as expected multiple times. Customer to monitor. No charge.
Near Webster, NY 14580
David
Job Details: 08/03/2019
REFRIGERATOR WHIRLPOOL KSSC48QTS02 Ice dispensing shaft has stripped due to clumping. Ordering ice maker louvered door. Also ordering missing bucket clip and spring. Condenser to be cleaned on return visit; ordrng 1 EDR3RXD1 (water filter 66.00) and 1 W10134785 (latch-bin 38.11) and 1 WP2198608 (spring 4.46) and 1 WPW10504753 (door-ice 34.60)
Near Rochester, NY 14611
Steve
Job Details: 08/03/2019
REFRIGERATOR AMANA ASD2575BRB01 Replaced compressor for not starting causing no cool. The unit is cooling. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
Near Rochester, NY 14609
Steve
Job Details: 08/03/2019
REFRIGERATOR MAYTAG MRT519SZDH00 Tested temps in unit and they were good. The unitt had cycled off and it cycled back on while testing. The refrigerator tests good
Near Penfield, NY 14526
Evan
Job Details: 08/03/2019
DISHWASHER MAYTAG MDB8969SDE3 Customer stating that unit is dripping from underneath. Upon inspection discovered that unit is leaking from rubber seal on sump. Unit will need new sump & motor. Ordering sump & motor ; ordrng 1 WPW10591570 (SUMP & MOTOR )
Near Fairport, NY 14450
Dave
Job Details: 08/03/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced hardware that mounts the microwave to the top of the cabinet. Installed microwave. Unit tested good .
Near Farmington, NY 14425
Dave
Job Details: 08/03/2019
VENTHOODS WHIRLPOOL KVWB606DSS Replaced lower chimney for dent . Cleaned with customers stainless steel cleaning . Unit tested good . House is a new build and customers have just moved in on 7/2/19
Near Canandaigua, NY 14424
Dave
Job Details: 08/03/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Wash pump was leaking . Replaced wash pump . Tested unit in auto diagnostics. Unit tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 08/03/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit may have been frosting in fresh food section . Unit was cooling while I got here . Checked defrost thermistor location and it was not in the correct location . Moved thermistor according to service pointer W11092686D . Sealed the cabinet and changed defrost mode to basic from adaptive. Checked all thermistors in diagnostics all passed . Made sure there were screws in the top of the evap cover and that the cover was tight . Ran tested four in diagnostics to make sure that the evap doesn't get frost when it cycles to cool freezer .tested good . Evap fan works . If problem persists order W11033168 Evap fan Defrost thermistor harness and evap cover WPW10501260 .gaskets on door are sealing good . Unit tested good .
Near Rochester, NY 14624
Shaiman
Job Details: 08/03/2019
DRYER WHIRLPOOL WGD7500GW0 Customer concerned about the sounds not working. Attempted to turn on the sounds by holding the signal option for 3 seconds. Sound still would not emit. Replaced the speaker. Unit testing good.
Near Rochester, NY 14606
David
Job Details: 08/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Removed washer from left upper trim so that emit would sit flush with the door. Left trim behind
Near Rochester, NY 14624
David
Job Details: 08/03/2019
REFRIGERATOR MAYTAG MFI2569VEM2 Water had been shut off to the unit causing freezing temps in the RC per R4317470 service pointer. Turned water on and tested ice maker. Customer to monitor; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Gates, NY 14606
David
Job Details: 08/03/2019
REFRIGERATOR FRIGIDAIRE FHC18312EM5 Revere sea doors due to bent cabinet preventing door seal. Doors now sealing properly
Near Webster, NY 14580
David
Job Details: 08/03/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVB04 Unit is not cooling due to a frosted evaporator. CompressorRelay is sticking.replaced jazz board and defrosted the evaporator; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Avon, NY 14414
Dave
Job Details: 08/03/2019
WASHER WHIRLPOOL WTW7500GW0 "Control had a burnt mark in it . Needs a need control . Replaced control . User interface would just blink and not turn on . Ordering user interface W11130237; rqstng P&A on 1 W11130237 (console), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
Near Rochester, NY 14621
Evan
Job Details: 08/03/2019
WASHER KENMORE 417.404127 Unit was misdiagnosed motor is actual issue not timer. Ordering motor.; ordrng 1 134869400 (MOTOR )
Near Williamson, NY 14589
David
Job Details: 08/03/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced valve due to dispensing problems unit testing good
Near Ontario, NY 14519
David
Job Details: 08/03/2019
DISHWASHER WHIRLPOOL WDF540PADB3 Unit was not draining due to an open drain pump. Replaced pump and tested; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Fairport, NY 14450
Steve
Job Details: 08/03/2019
REFRIGERATOR GE PFSF6PKXAWW Found the compressor is running inefficient or low charge. The compressor was running on arrival. Restarted compressor and it started right up on power up. No pressure in system. The unit needs a compressor. The cost of repair will outweigh new unit. The customer is going to replace.
Near Pittsford, NY 14534
Evan
Job Details: 08/03/2019
DISHWASHER KITCHENAID KDFE204ESS1 Replaced hinges but door is still not shutting properly. Issue is with hinge mounts on cabinet itself. Ordering cabinet ; ordrng 1 WPW10681506 (TUB )
Near Webster, NY 14580
Evan
Job Details: 08/03/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit is not moving water through cabinet. Soap pod is still in bottom of tub at end of cycle. Checked for codes unit showing code 4-3 (wash motor not running) ran test cycle. Unit would only fill with water but never run cycle. Motor is failing. Replaced sump & motor. Ran diagnostic cycle again. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Rochester, NY 14609
Evan
Job Details: 08/03/2019
RANGE WHIRLPOOL WFG505M0BW2 Replacing burner tubes due to tubes having bends in them causing tubes to leak. Replaced burner tubes. Ran test cycle unit tested good
Near Victor, NY 14564
Shaiman
Job Details: 08/03/2019
WASHER MAYTAG MVWB766FW1 "Replaced gear case, unit testing good."
Near Fairport, NY 14450
Shaiman
Job Details: 08/03/2019
WASHER MAYTAG MVWX655DW1 Customer states unit will stay in “sensing” & not proceed with wash cycle. F8E1 error code stored. Disconnected water hoses from machine to make sure water was coming to the machine. No water was coming to machine because the the water supply was shut off in the basement. Opened the valves in the basement then tested machine. Unit testing good.
Near Rochester, NY 14618
Shaiman
Job Details: 08/03/2019
DRYER KENMORE 110.769225 "Customer concerned about unit running too hot. Removed vent and collected average cycle temps on timed dry for high, medium high, medium, and low.High: 144 DegreesMedium High: 139 DegreesMedium: 137.5 Degrees Low: 133 DegreesUnit seems to be maintaining safe and in range temperatures. Unit testing good."
Near Walworth, NY 14568
Steve
Job Details: 08/03/2019
DISHWASHER KITCHENAID KDTE204DSS1 Replaced motor and drain pump for leaking at connection between them. Replaced right adjuster for broken tab. The dishwasher tested good
Near Canandaigua, NY 14424
Dave
Job Details: 08/03/2019
REFRIGERATOR WHIRLPOOL WRF540CWHW00 Replaced the damper for noise . Tested unit . Tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 08/03/2019
DRYER ROPER RED4516FW0 Dryer wouldn't tumble . Found a string had gotten wrapped around the motor . Removed string and replaced rollers and tension pulley due to being worn out . Part used 4392065 . Tested unit after repair . Unit tested good .; used 1 4392065 (REPAIR KIT) from stock
Near Avon, NY 14414
Dave
Job Details: 08/03/2019
DISHWASHER WHIRLPOOL GU2275XTVY0 Dishwasher blinking 7 times . Found that the heater was not turning on in diagnostics. Tested hi limit . Tested good . Tested power from control . Tested good . Ohm the heating read open . Needs new heater quoted customer . Customer will seek new unit .
Near Rochester, NY 14617
Evan
Job Details: 08/03/2019
DISHWASHER WHIRLPOOL WDT720PADM3 Customer stating that unit is still leaking after repair. Upon inspection discovered that unit was pitched forward causing water to spray through bottom of door during certain portions of the cycle. Leveled unit and corrected pitch. Ran unit multiple times to confirm function. Unit tested good
Near Rochester, NY 14623
Evan
Job Details: 08/03/2019
DISHWASHER MAYTAG MDB4949SHZ0 Customer stated unit is still leaking water. Checked for codes. No codes present. Ran test cycle. Discovered unit was oversudsing duding cycle. Customer is using incorrect soap. Customer was using washing machine pods not dishwasher pods. Suggesting switching soap to finish pods. Unit itself tested good
Near Rochester, NY 14609
Evan
Job Details: 08/03/2019
WASHER MAYTAG MHW4300DW0 Customer stating they are having same issue as before. Unit will not fill. Checked for error codes. Unit displaying f8e1 f3e1 and f8e3 all related to unit not filling. Inspected pressure hose and switch. Once unplugging switch drain pump began to run. Replaced switch and ran test cycle. Unit filled as it should. Ran multiple test cycles to confirm function. Unit tested good
Near Webster, NY 14580
David
Job Details: 08/03/2019
DRYER MAYTAG LDG7334AAM Replaced rollers and idler due to noise. Unit tested good
Near Webster, NY 14580
Shaiman
Job Details: 08/03/2019
DRYER WHIRLPOOL WGD5600XW1 Customer concerned about a squeaking noise when unit is in use. The sound was emitting from the idler pulley. Installed maintenance kit. Unit testing good. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT and 1 4392067 REPAIR KIT
Near Rochester, NY 14613
David
Job Details: 08/02/2019
DRYER KENMORE 417.930422 Replaced gas coils due to long dry times. Customer to monitor
Near Canandaigua, NY 14424
Dave
Job Details: 08/02/2019
MICROWAVE WHIRLPOOL WMH53520CS6 Called techline . SR 7725502515 . Unit won't turn on . Checked fuse . Fuse is good . . Wave guide cover is melted . Unit smells . Is bad Cavity thermostat. Is bad Humidity sensor . Was transferred to safety department SR 7725451115 . Safety department is going to take care of the customer and get them a new unit .
Near Rochester, NY 14624
Steve
Job Details: 08/02/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Replaced main control for not defrosting. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Honeoye Falls, NY 14472
Dave
Job Details: 08/02/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Unit not defrosting . Went in to diagnostics tested all thermistors for freezer and fresh food . Tested good . Checked defrost thermistor . Thermistor tested open. . Called Techline SR 7725504344 . Went through diagnostics again went through each test . Fresh food and freezer thermistors passed again . Defrost thermistor then passed . Unit has small hole in the liner in the freezer as well . Techline said maybe a bad wire in the cabinet. Unit was purchased from a bargain store and resold . Customer will have to contact customer service due to this unit having multiple repairs .
Near Rush, NY 14543
Shaiman
Job Details: 08/02/2019
DRYER WHIRLPOOL WGD4815EW2 Dryer would not start. All fuses and switches tested good. Jumped T2 at timer to chassis ground and was able to get unit to start. Neutral is dropping off/disconnected at some point in the wiring harness. Replacing harness per tech line agent suggestion. Customer will attempt to return unit to dealer. SR: 7725502490; rqstng P&A on 1 W10865750 (HARNESS)
Near Rochester, NY 14624
Steve
Job Details: 08/02/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Replaced main control for not defrosting. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Rochester, NY 14610
Steve
Job Details: 08/02/2019
VAN FORD TRANSIT CONNECT 4 new tires
Near Rochester, NY 14624
Steve
Job Details: 08/02/2019
MICROWAVE KITCHENAID KMHS120ESS7 Replaced ui console for dent in console. The microwave tests good.
Near Webster, NY 14580
Evan
Job Details: 08/02/2019
WASHER MAYTAG MVWB766FW1 Replacing gear case due to original gear case bearing failing and leaking oil onto rotor. Replaced gear case. Ran calibration cycle. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14620
Steve
Job Details: 08/02/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Tested refrigerator. Temps were a little warm. Turned temps down on control one notch. Adjusted freezer damper to max. Caulked freezer frame. Customer was concerned with groaning. Explained that refrigerator may groan while coming out of defrost and working hard. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Honeoye Falls, NY 14472
Dave
Job Details: 08/02/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 F6E4 float switch open error code . Found that the switch lever that goes pushes the switch is missing. . Ran unit in auto diagnostics unit . Held the floor switch so it would fill with water . Did fill . Let it run . Unit tested good . Needs part to work . Ordering lever WPW10195037; ordrng 1 WPW10195037 (float switch lever)
Near Rochester, NY 14625
David
Job Details: 08/02/2019
REFRIGERATOR KITCHENAID KFCO22EVBL2 Defrosted defrost drain and cleared line as best as possible. Unable to uninstall
Near Penfield, NY 14526
David
Job Details: 08/02/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 DoorsWere not sealing well raised door to make a better seal and leveled unit.
Near Penfield, NY 14526
David
Job Details: 08/02/2019
MICROWAVE KITCHENAID KOCE507ESS06 Unit displaying stuck key error in diagnostics. Replaced UI and adjusted fan due to noise made sure cabinet screws were all tight. Cleared error from control in diagnostics. Customer to monitor.
Near Geneva, NY 14456
Evan
Job Details: 08/02/2019
WASHER WHIRLPOOL WTW4816FW2 Customer stating that unit is not adding water at beginning of cycle. Checked for error codes. Unit displaying f8e1 (no full) Attempted to run test cycle. Unit would not fill for test cycle. Removed console to inspect connections on control. Discovered that connector for water valve was partially unseated causing issue. Reseated connector. Ran test cycle again. Unit began to fill as it should. Confirmed function in normal cycle. Unit tested good
Near Geneva, NY 14456
Evan
Job Details: 08/02/2019
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit would not spin or agitate. Checked for codes upon arrival. Unit was displaying error code f7e5 (shifter fault) ran test cycle. During cycle unit would not spin or agitate. Inspected underneath machine and found that shifter arm had broken causing cam not to engage into spin/agitate. Replaced actuator. Ran test cycle again. Unit tested good ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Lyons, NY 14489
Evan
Job Details: 08/02/2019
DISHWASHER MAYTAG MDB4949SHW0 Customer stated unit is starting cycle on its own. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. After diagnostic cycle finished unit began to start cycle immediately after. Replaced control and ran test cycle again. Unit completed cycle and shut off as it should. Unit tested good
Near Macedon, NY 14502
Dave
Job Details: 08/02/2019
RANGE KITCHENAID KSGB900ESS0 Unit would not start back up after pre heating and when it goes to cycle on and off . Replaced wire harness to ignitor. Tested unit tested good . If unit continues to have issues . May need a new DSI board for not seeing when it is lit . Unit would sometimes spark a few extra times even when unit was lit . Checked all ground and made sure screws were all tight. Tested unit . Tested good . ; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED
Near Macedon, NY 14502
Dave
Job Details: 08/02/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced drain pan and evap cover . Found that the defrost thermistor was not in the correct location due to service pointer W11092686D . Moved to correct location and foil tape and zip tied it . Change defrost mode to basic from adaptive . Found there was no screws for top of evap cover . Added screws . Adjusted temperatures to 37 in fresh food and -2 in freezer . Tested unit . Tested good .
Near Rochester, NY 14618
Steve
Job Details: 08/02/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer complained of freezing in FF section. Added washer to left door for gasket to hit ice maker. Added perma gum to pantry air flow. Raised temp in freezer tom3 degrees
Near Rochester, NY 14622
Steve
Job Details: 08/02/2019
DISHWASHER WHIRLPOOL GU2400XTPB7 Tested dishwasher and it tested good. Both spray arms are moving and motor is running as expected. The dishwasher tests good. ; dspstn on spec-tagged invntry: 1 WPW10757217 MOTOR-PUMP
Near Williamson, NY 14589
David
Job Details: 08/02/2019
REFRIGERATOR KITCHENAID KRFF300ESS00 Freezer rail screws interfering with closure. Tightened screws RH RC door cam is missing. Ordering cam; ordrng 1 W10397055 (bracket) and 1 WPW10470155 (cam-door)
Near Palmyra, NY 14522
Evan
Job Details: 08/02/2019
DISHWASHER KITCHENAID KDTE254ESS1 Customer stating unit will not drain and tub is full of water. Unit was displaying code f9e1 for long drain. Removed water from tub. Discovered that drain line had bend in line causing blockage. Straightener drain line and ran test cycle. Unit now draining as it should. Unit tested good
Near Geneva, NY 14456
Evan
Job Details: 08/02/2019
DISHWASHER WHIRLPOOL WDT710PAHB1 Customer stating unit will not run heated dry setting at end of cycle. Checked for error codes. Unit displaying code 7-1 for no heat. Tested harness for continuity from control to heating element. Harness tested good. Checked heating element for continuity. Element tested good. Issue is with control failing to send proper voltage to element. Ordering control; ordrng 1 W11306302 (CONTROL )
Near Webster, NY 14580
Dave
Job Details: 08/02/2019
REFRIGERATOR MAYTAG MSC21C6MFZ00 Refrigerator leaking water behind the unit . Found that the water line to the unit was not as tight as it should be and was leaking . Tightened water line . Unit is no longer leaking . Found that the ice in the freezer may have been melting and was dripping in the dispenser area . Turned freezer temperature down to -2 customer will monitor. . Adjusted the legs to level the doors . Unit . Tested good .
Near Penfield, NY 14526
Dave
Job Details: 08/02/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Fresh food evap frosted up . Service pointer W11092686D . Sealed cabinet. Changed defrost mode to basic from adaptive. Checked thermistors made they were working . Fresh food and freezer thermistor and fresh food evap thermistor. All passed . Called techline SR 7725510570 . Techline said to replace fan and thermistor on fresh food evap . . Installed in fresh food evap fan and thermistor. Was also told run test four make sure that when it goes to cool the freezer that the fresh food evap doesn't keep getting frost . Foil taped and zip tied defrost thermistor . Ran tested four . Passed . Make sure there was screws in the evaporator cover. Unit tested good . Labor is covered by s code S16360
Near Webster, NY 14580
Dave
Job Details: 08/02/2019
REFRIGERATOR KITCHENAID KBFS25EVMS00 Refrigerator not keeping temperature . Checked evap look good . Tested thermistors in diagnostics. Fresh food and freeze both passed. Checked damp and it's working . Checked defrost cycle . Tested good . Found the coils were very dirty and needed to be cleaned . Cleaned coils and compressor area. The compressor was very hot and would not turn back on . Could hear start device trying to start by humming . Pressures need to equalize before turning on . Fresh food section door gaskets need to be replaced . Ordering gaskets W10830162; ordrng 2 W10830162 (gasket-fip)s