We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rochester, NY 14624
James
Job Details: 12/21/2022
Dryer scraping during cycle. Piece of plastic stuck in unit. Removed plastic and unit functions properly.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/21/2022
Customer stated dryer not heating at all. Checked and found no error codes. Checked and found heating element not working to a break on the element coil. Unit needs new ; rqstng P&A on 1 WP3387747 (ELEMENT)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Auburn, NY 13021
Josh Henchen
Job Details: 12/21/2022
"Customer stated Lid Locked and stuck in cycle. Checked and found F2E1,F7E1. Reseeded connections and tested. Washer checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waterloo, NY 13165
Josh Henchen
Job Details: 12/21/2022
"Customer had a video of washer power button/UI not responding. Replaced UI and Control due to faulty operation, spoke with Customer about connecting wifi with remote enable. Ran diagnostic and calibration cycles. Washer checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Geneva, NY 14456
Josh Henchen
Job Details: 12/21/2022
"Customer stated left side door not closing properly. Checked and found mullion not sliding into catch. Left hinge bent, ordering new Hinge W10917991 and washers WP489467; ordrng 1 W10917991 (Hinge) and 2 WP489467 (Washers)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chittenango, NY 13037
Chuck G
Job Details: 12/21/2022
"Replaced control, ice maker and evap cover. I cycled ice maker. I asked customer to monitor the ice production. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Manlius, NY 13104
Chuck G
Job Details: 12/21/2022
Customer stated that they have top rack concerns. No codes. After inspecting unit i discovered that the stop had fallen off. I reinstalled the stop. The unit had the updated rack adjuster kit. Left part with customer. Unit tested good
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Jamesville, NY 13078
Chuck G
Job Details: 12/21/2022
Customer stated that unit is still taking too long to dry a load of laundry. Unit failed an air flow test -poor all dryers. I removed vent hose from unit and preformed another air flow test-tested good all dryers. I cycled unit 5 times to insure that heater is cutting off and on and it tested good. I did discover that the vent hose going into the wall is crushed upon turning into the wall. I explained to the customer that the vent hose is reduced by 50% going into the wall that is causing the long dry times and that issue will have to be corrected. I called Tech-Line as requested. Unit tested good. SR#7735323958
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fayetteville, NY 13066
Chuck G
Job Details: 12/21/2022
"Customer stated that unit is grinding and not washing correctly. Replacing gearcase, screw, cam and hub. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good ; used 1 W10721967 (Cam), and 1 W10528947 (Hub) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254EBL1
Near East Syracuse, NY 13057
Chuck G
Job Details: 12/21/2022
Customer stated that unit is leaking. No codes. I ran a diagnostic test cycle and found that the unit is leaking from the sump assembly. I also found that the UIs cancel button is not working. Ordering sump assembly W10902372 and console assembly W10902370; rqstng P&A on 1 W10902372 (Sump assembly) and 1 W10902370 (Console assembly)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Rochester, NY 14606
Andres V
Job Details: 12/20/2022
Customer stated the ovens were not working on unit. I tried to put unit into a diagnostic mode but would not go into it. The left oven kept locking and unlocking and the know was blinking Yellow. The oven on the right would not start unless the door was open if door is closed it did not start. This issue seems to be coming from the ACU. I am ordering the three boards to have them all incase it's not the main ACU ; ordrng 1 W11355250 (Control expansion) and 1 W11406545 (Acu) and 1 W11492304 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB1
Near Rochester, NY 14609
Andres V
Job Details: 12/20/2022
Customer stated power cord was stuck inside and she couldn't get it all the way out. I took off cover and was able to get tangled cord out. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER2CHMXPQ06
Near Penfield, NY 14526
Andres V
Job Details: 12/20/2022
Customer stated unit was leaking water into fresh food section. I diagnosed unit found drain hole to be plugged. Used steamer to clear hole out. Once hole was cleared water ran through it down into drain pan.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Webster, NY 14580
Andres V
Job Details: 12/20/2022
Customer stated unit was cooking 25 deegres to cool. I asked her what temp gauge she was using. She showed me an oven thermometer she uses I explained to her that those are not the most accurate thermometer because the needle is still catching up when the oven is pre heated. I started a bake cycle to 350 degrees then used a temp gun took the temp of the back and sides then got an average. Unit is cooking properly. Informed her to get some biscuits follow instructions and see how they cook.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dansville, NY 14437
Jeremy
Job Details: 12/20/2022
Customer could not get drain pump to shut off and was unable to start a cycle. Found that drain pump starts running when unit is plugged in. Held in start/pause button until drain pump shut off. Found no stored error codes. Unit operated as expected after. Customer to monitor. If problem persists preorder control W11170319.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Brewerton, NY 13029
Chuck G
Job Details: 12/20/2022
Customer stated that unit is making squealing sound. No codes. I ran a diagnostic test cycle in which i discovered that the shaft of the basket is cracked all the way around causing the basket to free spin. Ordering basket W10554251. ; ordrng 1 W10554251 (Basket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS04
Near Webster, NY 14580
Andres V
Job Details: 12/20/2022
Replaced ice maker. New one did not have any smells like the old one. Customer is to monitor.; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Perry, NY 14530
Josh Henchen
Job Details: 12/20/2022
"Customer stated they could not remove filter cap. Removed filter cap and helped install new water filter, explained functions of UI how to shut off and turn on ice maker. Refrigerator checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Webster, NY 14580
Andres V
Job Details: 12/20/2022
"Customer had tow freezer doors sent to him for some reason. I replaced it and used heat gun to help the gasket seal better. The light that is out is in the fresh food section different color then the one I was sent out with. Customer is also saying that water when dispensing is splashing everywhere that is being cause by the tube. Ordering a new light, tube and name plate for freezer door. ; ordrng 1 W11462342 (Module) and 1 W11126260 (Tubing) and 1 W10909682 (Nameplate), dspstn on spec-tagged invntry: 1 W11601310 MODULE"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Rochester, NY 14612
Josh Henchen
Job Details: 12/20/2022
"Customer started to hear a grind noise after it filled up. Checked and found F2E1, cleared and ran diagnostic cycle, grinding noise starts in agitate and spin cycle. Washer would need new gearcase assembly, clutch assembly, and Control. Cost of repair outweighs purchasing new unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Rochester, NY 14612
Josh Henchen
Job Details: 12/20/2022
Customer stated door not closing properly. Checked and found Left hinge bent not allowing door to close properly. Ordering hinge W10917991 and washers WP489467.; ordrng 2 WP489467 (WASHER)s and 1 W10917991 (Left Hinge)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Rochester, NY 14624
Josh Henchen
Job Details: 12/20/2022
"Customer stated unit making a clicking sound. Checked and found grille, vent not aligned correctly and reseeded connections. Ran microwave 3 times with cup of water. Microwave checks good."
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Rochester, NY 14619
Josh Henchen
Job Details: 12/20/2022
"Customer stated oven is flash F1E5 and oven door is locked. Checked and found F5E1 with oven door locked after self clean cycle. Ordering Control W11548749, thermal fuse WP3196548.; ordrng 1 W11548749 (Control) and 1 WP3196548 (Thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Irondequoit, NY 14609
Andres V
Job Details: 12/20/2022
"Customer believed temp was not cold enough in freezer. I used temp gun to take temperature, freezer temp was 0 and fresh food section was 37. She also said ice maker has not produced ice in a few days. I took the bin out and saw that it was turned off. I showed customer were power button is. I turned it on and cycled it."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Rochester, NY 14619
Josh Henchen
Job Details: 12/20/2022
Customer stated dishwasher stopped draining. Checked and found string wrapped around drain pump blade removed and tested. Dishwasher needs a new drain pump WPW10531320.; ordrng 1 WPW10531320 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Rochester, NY 14615
Andres V
Job Details: 12/20/2022
I replaced the gearcase and suspension rods. Calibrated unit and ran a diagnostic cycle. Unit is working properly. Checked for leaks as well. ; dspstn on spec-tagged invntry: 1 W11217817 SUSPENSION
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rochester, NY 14611
Andres V
Job Details: 12/20/2022
"Customer stated unit would not start a cycle. I diagnosed unit found the wash spin light blinking. I held down the start button which cleared cycle. I then checked for error codes, I did not find any. I ran diagnostic cycle successfully. Unit is now working properly."
We serviced a
WHIRLPOOL 50#IM 18' FS
Model KUIC18NNZS0
Near Geneseo, NY 14454
Jeremy
Job Details: 12/20/2022
Customer needs to reschedule.; schdld next appmnt for 12/23 FRI PM
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Farmington, NY 14425
Jeremy
Job Details: 12/20/2022
"Replaced gearcase, belt, cam, motor, and capacitor for motor not running and gearcase leaking oil. Ran calibration cycle. Unit tested good.; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W11239857 BELT , and 1 W11428524 CAPACITOR"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Shortsville, NY 14548
Jeremy
Job Details: 12/20/2022
Unit has no power indication and will not respond to any user inputs. Found that diagnostic LED on control is not on. Verified 12VDC at J12. Control has malfunctioned. Unit needs control board to repair. Customer wants to consider options and will call to authorize repair.; rqstng P&A on 1 W11498797 (Control) and 1 Sh15 (Shipping)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Central Square, NY 13036
Chuck G
Job Details: 12/20/2022
"Replaced control, temp probe and thermostat. Unit tested good"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Brighton, NY 14610
Josh Henchen
Job Details: 12/20/2022
"Customer stated washer is still leaking. Checked and found no error codes, Ran diagnostic cycle, all functions as expected. Ran normal wash with deep water wash. All functions as expected, no leaking from washer. Washer checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Fulton, NY 13069
Chuck G
Job Details: 12/20/2022
"Customer stated that unit is not agitating or spinning. No codes . After inspecting unit i found that the gearcase tested bad. Ordering gearcase W11449840, cam W10721967 and belt W11239857; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Hannibal, NY 13074
Chuck G
Job Details: 12/20/2022
Customer states that unit has ticking sound. After inspecting unit i found that the rollers tested bad. Replaced dryer repair kit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canandaigua, NY 14424
Jeremy
Job Details: 12/20/2022
"Replaced control and lid latch for F5E4 error and washer not starting a cycle. Ran calibration cycle. Ran quick diagnostic cycle, unit tested good with no error codes."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Hannibal, NY 13074
Chuck G
Job Details: 12/20/2022
Customer stated that unit is not spinning out. No codes. After inspecting the unit i found that the issue is with the hub. Replaced hub W10528947. I calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good ; used 1 W10528947 (Hub) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Sterling, NY 13156
Chuck G
Job Details: 12/20/2022
Customer stated that the door gasket is torn. After inspecting unit i found a clip is broken on the door gasket causing it to sag and torn. Ordering door gasket WPW10535778; ordrng 1 WPW10535778 (Door seal)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Wolcott, NY 14590
Chuck G
Job Details: 12/20/2022
Customer stated that the door is not sealing. After inspecting unit i found that the unit is not level going front to back falling 1/4 inch per foot from back to front. I leveled unit. Left part with customer. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Canandaigua, NY 14424
Jeremy
Job Details: 12/20/2022
Replaced upper spray arm for not rotating. Unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ01
Near Lima, NY 14485
Jeremy
Job Details: 12/20/2022
"Fresh food section is too cold. Produce freezing in deli drawer. Freezer temp is 8 degrees and fresh food is 24. Found evaporator has no frost pattern and frost is balled up around capillary tube. Temp fixed unit with foil tape to cover half of air duct to fresh food section to help temps regulate. Unit will need to be leak checked. Ordering evaporator, dye drier and associated lok ring fittings.; rqstng P&A on 1 WPW10143759 (DRIER-UV DYE) and 1 W10836706 (EVAPORATOR) and 1 876765 (Tubing Kit) and 1 W11506635 (Access Valve) and 2 W11504415 (8.5/8 Suction line)s and 2 W11504416 (8.5/6 comp to access valve)s and 2 W11506619 (8NK)s and 2 W11506620 (8NK Evap repair)s and 2 W11506621 (6NK)s and 2 W11504436 (6/1.8 dye drier to cap)s and 2 W11504445 (5/4 drier to steel)s and 2 W11504420 (8/6 5/16 to 1/4)s and 2 W11506623 (5 NK)s and 2 W11504431 (7/5)s and 2 W11504422 (8/2.2 evap to cap)s and 2 W11504423 (8/2 evap to cap)s and 2 W11504424 (8/1.8 evap to cap)s and 2 W11506620 (8NK AL)s and 2 W11506622 (6NK AL)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Rochester, NY 14606
Dave L
Job Details: 12/20/2022
Rescheduled for next day; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Rochester, NY 14624
Dave L
Job Details: 12/20/2022
Replaced evaporator and compressor due to poor cooling. Tested ok. ; dspstn on spec-tagged invntry: 1 W10898079 CLOTH- EMERY and 1 W11580057 COMPRESSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Henrietta, NY 14467
James
Job Details: 12/20/2022
Replaced wire harness and thermistor. Tested diagnostics and verified operation. ; dspstn on spec-tagged invntry: 1 W11581973 WIRE- HARNS
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pittsford, NY 14534
James
Job Details: 12/20/2022
Unit screeching like a worn bearing during spin. Ran spin cycle and couldn't replicate problem. Replaced suspension and found drain hose twisted causing blockage. Secured drain hose so it cant kink. Ran rinse and spin successfully.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Fairport, NY 14450
James
Job Details: 12/20/2022
Drain tube frozen. Replaced drain tube and defrosted. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Pittsford, NY 14534
James
Job Details: 12/20/2022
"Tested unit with clear door. Small leak from rh side. Adjusted foot so door cant hit cabinet. Excessive soap buildup. Ran unit and cancelled until soap disappeared. Customer is to monitor. ; ordrng 1 W11550888 (Arm), dspstn on spec-tagged invntry: 1 W11559689 DOOR- INNER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pittsford, NY 14534
James
Job Details: 12/20/2022
"Replaced ui, control and thermistor. Neither fan running with new control. Called techline. Sr7735312981 they recommend replacing uo and control from different vendor. Replaced ff fan and reset power. Unit began cooling after. Customer is to monitor. ; used 1 Wpw10383615 (Thermistor) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model KSGG700EBS2
Near Pittsford, NY 14534
James
Job Details: 12/20/2022
Unit not level. Side damaged on lh oven. Replaced spark module and adjusted fl burner. Rear igniter has open circuit. Front burner works intermittent. Ordering parts. ; ordrng 1 W11443594 (Burner) and 1 W11186509 (Orifice) and 1 WPW10162245 (Side panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Fairport, NY 14450
James
Job Details: 12/20/2022
Ff led module flickering. Customer recently replaced module and new one has same issue. Reinstalled original part and tested. Leds flickering depending on harness position. Both parts defective. Customer going to replace. ; dspstn on spec-tagged invntry: 1 W11601310 MODULE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Pittsford, NY 14534
James
Job Details: 12/20/2022
"Ice bin can't be removed and auger skips and doesn't dispense ice. Removed bin and found shaft loose. Bin damaged, and plate warped. Need ice bin parts. ; ordrng 1 W10910401 (Bin) and 1 W11228132 (Shaft) and 1 W10822606 (Motor) and 1 W11448633 (Plate)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Rochester, NY 14623
Josh Henchen
Job Details: 12/20/2022
"Customer stated he got the dishwasher to work after I left after checking/reseeding connections in the power line. Checked and found no codes. Ran diagnostic, all functions as expected. Dishwasher checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Henrietta, NY 14467
Jeremy
Job Details: 12/19/2022
"Customer stated unit was not cleaning dishes. Ran diagnostic cycle and no water was coming into unit. Found water supply was shut off. Turned on water, unit tested good."
We serviced a
KITCHENAID RANGE
Model KEBK101SSS00
Near Rochester, NY 14622
James
Job Details: 12/19/2022
Outer broiler not working. Element tested open circuit. Replaced broiler and tested. Leds are burned out in oven. One year warranty on repair.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Webster, NY 14580
James
Job Details: 12/19/2022
Replaced heater and sump. Tested unit and found no issues. ; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Henrietta, NY 14467
Jeremy
Job Details: 12/19/2022
Water leaks from icemaker fill tube when water supply is turned on. Removed icemaker and unit still leaks. Ordering water valve.; ordrng 1 W11043013 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Henrietta, NY 14467
Jeremy
Job Details: 12/19/2022
Wash motor does not run. Verified proper voltage at control board and continuity of wire harness to motor connection. Ordering sump and motor.; ordrng 1 W11025157 (Sump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS00
Near Pittsford, NY 14534
Andres V
Job Details: 12/19/2022
Customer stated unit was leaking water. I diagnosed unit found the drain plug was clogged. I cleared out the drain and Cleaned up the ice that was in the freezer compartment. Unit now drains properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near East Rochester, NY 14445
Andres V
Job Details: 12/19/2022
Customer stated unit was shaking alot. I diagnosed unit and did see that unit was shaking more then usual in a spin cycle. I checked error codes but did not find any. I reccomend replacing the suspension rods. ; ordrng 1 W11217817 (Suspension rods)
We serviced a
KENMORE DRYER
Model 110.87872603
Near Penfield, NY 14526
Andres V
Job Details: 12/19/2022
Customer stated unit was making a squealing noise. I diagnosed unit and found the pulley was making the noise. I used lubricant to lube the pulley. I tested unit dryer no longer makes any noise.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Penfield, NY 14526
Andres V
Job Details: 12/19/2022
I replaced the sump and pump. Tested unit on a diagnostic cycle. Pump now recirculates water and is working properly. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ1
Near Macedon, NY 14502
Andres V
Job Details: 12/19/2022
Customer stated that Everytime she pressed a button the UI would go blank. When I arrived nothing was displayed on the screen but the burners would work fine. I checked the power at the terminals did find 240v and also found power going to board. Unit needs a new UI. ; ordrng 1 W11165552 (Acu)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Rochester, NY 14618
Josh Henchen
Job Details: 12/19/2022
"Replaced adjuster due to broken adjuster and control due to intermittent response. Ran diagnostic cycle, no codes, all functions as expected. Dishwasher checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GBS1
Near Webster, NY 14580
James
Job Details: 12/19/2022
Rack adjuster broken. Replaced both adjusters and tested. One year warranty on repair. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Fairport, NY 14450
Jeremy
Job Details: 12/19/2022
"Unit has slow ice production. Found excessive frost build up on freezer evaporator causing warm temperatures in icemaker compartment. No voltage getting to defrost heater. Defrosted evaporator. Right fresh food door gasket is torn allowing air leak into unit and freezer thermistor cover is broken so thermistor does not sit in correct position. Ordering evaporator harness, door gasket and thermistor cover.; ordrng 1 W11249952 (Evaporator Harness) and 1 W11544658 (Right door gasket) and 1 W10405166 (Thermistor Cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Fairport, NY 14450
Jeremy
Job Details: 12/19/2022
"Customer stated door will not close and unable to start a cycle. Found upper rails are not sliding evenly causing upper rack to not go all the way back. Replaced upper rails, not tested good.; used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Webster, NY 14580
Josh Henchen
Job Details: 12/19/2022
"Customer stated dish washer turns on then after about 4 mins it drains. Checked and found F8E3,F3E2,F6E2. Ran diagnostic cycle, all functions as expected. Ran auto wash after 6 mins dishwasher drained and shutoff. Dishwasher needs control W10906431. Customer is going to get a new dishwasher."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Webster, NY 14580
Josh Henchen
Job Details: 12/19/2022
"Customer stated the dishwasher hasnt been washing dishes as well recently. Checked and found FAE2, Ran diagnostic cycle, all functions as expected, spray arms working appropriately. Found some debris in catch, cleaned. Customer will monitor. Dishwasher checks good."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Rochester, NY 14626
Josh Henchen
Job Details: 12/19/2022
"Customer stated dryer is making alot of noise. Checked and found dryer rattling during spin cycle due to concrete floor and dryer not level. Readjusted feet, helping minimize rattling noise. Customer will monitor, dryer checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rochester, NY 14626
Josh Henchen
Job Details: 12/19/2022
"Customer stated water is on rug infrastructure of washer. Checked and found no codes. Ran diagnostic cycle, all functions as expected could not find any leaks. Washer checks good."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14619
Josh Henchen
Job Details: 12/19/2022
Customer is all set no longer needs service.
We serviced a
MAYTAG RANGE
Model MER6600FZ1
Near Fairport, NY 14450
Jeremy
Job Details: 12/19/2022
"Replaced active hinge. Screw hole stripped out on vent trim so door will not hold together properly. Temporarily secured door together. Ordering vent trim. ; ordrng 1 W11096161 (Vent trim), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fairport, NY 14450
Jeremy
Job Details: 12/19/2022
"Replaced control, UI, and harness unit still not operating. Found that transmission is not shifting out of agitate. Ordering gearcase, slider, clutch.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Marion, NY 14505
Andres V
Job Details: 12/19/2022
Customer stated that he had cancel the appt on Friday.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Webster, NY 14580
Andres V
Job Details: 12/19/2022
Customer said he heard a strange noise coming from unit. I diagnosed unit but could not hear any noises. I let customer know that sometimes you'll hear a gurgling noise thats the freon running through the coppers line inside unit and it is normal.
We serviced a
MAYTAG WASHER
Model MHWZ600TW01
Near Webster, NY 14580
Andres V
Job Details: 12/19/2022
"Customer stated unit was leaking. I diagnosed unit found it leaking from the bellow. Had new bellow with me, I replaced it and tested unit. Unit no longer leaks and is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Rochester, NY 14607
James
Job Details: 12/19/2022
Unit not cooling low side at -20. Flushed with nitrogen and found high side lokring not holding pressure. Brazed line at compressor and tested with nitrogen. Recharged freon and found low side at -20 and high side at 100psi. Techline was closed so couldn't contact. ; ordrng 1 W11459354 (Evap) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Irondequoit, NY 14609
James
Job Details: 12/19/2022
Unit stops mid cycle and gives motor error. Gearcase has failed and stripped agitator. Need both parts. ; ordrng 1 W11393685 (Gearcase) and 1 Sh15 and 1 W10902814 (Washplate)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Victor, NY 14564
Jeremy
Job Details: 12/19/2022
Replaced drain pump for intermittent operation. Unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Brighton, NY 14620
Josh Henchen
Job Details: 12/19/2022
"Customer stated dryer not heating. Checked and found thermal fuse and cut-off not working properly. Replaced and tested. Dryer is heating and functioning properly, mentioned cleaning the dryer ducting of debris. Dryer checks good.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Rochester, NY 14612
James
Job Details: 12/19/2022
Icemaker not cycling. Fill tube frozen and thermistor broken off from ice tray. Replaced icemaker and defrosted door. Cycled new icemaker successfully. Harness sheth starting to tear. Repaired sheath. If problem persists replace door. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Rochester, NY 14623
Josh Henchen
Job Details: 12/19/2022
Customer stated dishwasher not powering on. Failed to enter diagnostic mode. Checked and found 1.1V at dishwasher. Customer replaced breaker and tested lights came on and went off no power. Ordering control W11462462; ordrng 1 W11462462 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Camillus, NY 13031
Chuck G
Job Details: 12/19/2022
"Customer stated that unit is not completing cycles. Error codes F7E6-motor circuit open , F7E7-motor unable to reach target RPM, F7E1-tachometer missing and F0E9-out of balance. After inspecting unit i found that the motor is not running, capacitor tested bad. Ordering capacitor W11395618; ordrng 1 W11395618 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Syracuse, NY 13208
Chuck G
Job Details: 12/19/2022
"Customer stated that unit is stopping after the fill and draining. Error code F0E4-spin limited by water temp , F3E2-inlet water temp fault , F9E2-water ring detected, F8E1-long fill. Water valve tested bad. Replaced water valve . Calibrated unit . Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good ; used 1 W11165546 (Water valve) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Clay, NY 13090
Chuck G
Job Details: 12/19/2022
Customer stated that he is hearing a rattling noise. After inspecting unit i found that the rattling is coming from the blower housing. I adjusted housing. Unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Clay, NY 13090
Chuck G
Job Details: 12/19/2022
Customer stated that she is finding water in the deli drawer. After inspecting unit i found that water is leaking from a hole in the reservoir tubing. Ordering water reservoir tubing W11613294; ordrng 1 W11613294 (Water reservoir tubing)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Baldwinsville, NY 13027
Chuck G
Job Details: 12/19/2022
"Customer stated that unit is not cleaning dishes like there old unit. No codes. I ran a diagnostic test cycle in which the unit operated as intended. Heater, wash motor and water valve all tested good. Water temperature tested bad. I suggested to the customer to run the hot water at the kitchen sink for 30 seconds prior to starting cycle and i also suggested that they start using a rinse aide. Unit tested good"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Camillus, NY 13031
Chuck G
Job Details: 12/19/2022
"Customer stated that unit is not completing cycles. Error codes F7E6-motor circuit open , F7E7-motor unable to reach target RPM, F7E1-tachometer missing and F0E9-out of balance. After inspecting unit i found that the motor is not running, capacitor tested bad. Ordering capacitor W11395618; ordrng 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Camillus, NY 13031
Chuck G
Job Details: 12/19/2022
"Customer stated that unit is getting too hot. After inspecting unit i found that temp sensor was not installed, i installed temp sensor. I calibrated oven temp and adjusted all 5 burners. Unit tested good"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Marcellus, NY 13108
Chuck G
Job Details: 12/19/2022
Customer states that unit is not powering on. After inspecting unit i discovered that the unit is not getting 240v and is only receiving 120v. I explained to the customer that the unit needs 240v to operate and suggested that they call an electrician. Unit tested good
We serviced a
WHIRLPOOL OVEN
Model WEGA25H0HN
Near Syracuse, NY 13214
Chuck G
Job Details: 12/19/2022
Customer stated that Ui is not responsive. I could not get into diagnostics as UI is not responding to commands. Ordering control W11205353 and console W11339757; ordrng 1 W11205353 (Control) and 1 W11339757 (Console)
We serviced a
MAYTAG DRYER
Model XXXXX
Near Bridgeport, NY 13030
Chuck G
Job Details: 12/19/2022
Called customer and left VM 20 prior to arrival. Upon arrival i knocked on the door and at that time the customer explained to me that they canceled service.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Canandaigua, NY 14424
Jeremy
Job Details: 12/19/2022
Unit has no power indications and does not respond to any user inputs. Verified proper voltage to unit and thermal fuse checks good. Ordering user interface and control.; rqstng P&A on 1 W11413567 (PANEL-CNTL) and 1 W11441687 (Control)
We serviced a
KITCHENAID OVEN
Model KEBS278SBL04
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 12/08/2022
"Customer concerned about low upper oven temperature. Tested with with thermocouple, ran oven for ~30 minutes. Reached 380 on first swing and fluctuated between ~343-~370 during, maintained average ~350. Customer's analog thermometer reached temp after 30 minutes. Calibrated unit +10 degrees. No mechanical malfunction, customer will monitor. If issue persists, order WPW10131825."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 12/08/2022
"Customer stated washer would get stuck on cycle and not advance. Checked and found no codes, Ran diagnostic cycle, once at agitate washer would shutoff. Replaced control and tested on diagnostic and quick wash. Washer checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14626
James
Job Details: 12/08/2022
Unit not washing. Found unit not filling. Power to valve and water supply is good. Unit washing when tub is filled manually. Need valve. ; rqstng P&A on 1 W11175771 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Rochester, NY 14624
James
Job Details: 12/08/2022
"Unit not allowing control to be adjusted. Replaced control and programmed. Unit functions properly. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ , used 1 Sh15 from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Fairport, NY 14450
Ray Benedetto
Job Details: 12/08/2022
Replaced gasket. Verified freezer was sealing correctly.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rochester, NY 14623
James
Job Details: 12/08/2022
Unit stuck on spin cycle. Spin led illuminated but unit not spinning. No errors. Ran calibration and tested rinse and spin cycle. Unit functions properly. Customer is to monitor.
We serviced a
KITCHENAID OVEN
Model KEMS308SBL00
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 12/08/2022
Replaced lamps. Did not solve smoking issue. Tech scratched cabinetry while servicing unit. Recommended customer use Self-Clean.; O-emld tckt
We serviced a
JENN AIR RANGE
Model JGRP436WP01
Near Penfield, NY 14526
Ray Benedetto
Job Details: 12/08/2022
"Unit has low cooling speed error. In test mode, component would not turn on. Tested convection fan, not spinning. Suspect component failure or control board. Ordering both parts for repair.; ordrng 1 W10888661 (Control Board) and 1 WPW10245511 (Cooling Fan)"