We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rochester, New York 14612
Zach L
Job Details: 05/20/2025
Replaced capacitor and ran service cycle. All functions operating properly.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Rochester, New York 14616
Zach L
Job Details: 05/20/2025
"Replaced compressor. New compressor shipped upside down, advised customer to leave unit unplugged for at least 12 hours to allow oil to settle. Vacuumed unit to 500 microns and recharged with 48g of R600a. Unable to test due to improperly shipped compressor."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near West Henrietta, New York 14586
Ben H
Job Details: 05/20/2025
I found that the left hand hinge spring became disconnected again. When I went to reattach the spring I noticed one of the white plastic pieces off of it was missing so I ordered a new on; ordrng 1 W11712995 (Hinge LF)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rochester, New York 14621
Zach L
Job Details: 05/19/2025
"No error codes stored, unit runs full diagnostic cycle with no issues. Customer reports unit behavior is different than originally. Service pointer W11648603 states unit behavior will change if control is replaced. Customer uncertain if repairs have been done on unit."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Macedon, New York 14502
Zach L
Job Details: 05/19/2025
Customer reports unit runs drain pump constantly until unplugged. F3E1 pressure system fault. Drain pump functional. No blockage in pressure hose. Needs new control.; ordrng 1 W11608056 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Victor, New York 14564
Zach L
Job Details: 05/19/2025
Damper motor making excessive noise. Needs new damper; ordrng 1 WPW10479155 (Damper motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Macedon, New York 14502
Zach L
Job Details: 05/19/2025
"RC evaporator frosted over. Defrosted evaporator. Evaporator thermistor measured incorrect, needs new evaporator thermistor.; ordrng 1 W11087438 (Fan and harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Victor, New York 14564
Zach L
Job Details: 05/19/2025
"Control receiving 120v, unresponsive. No indicator light. Needs new control; ordrng 1 W11025865 (Control) and 1 W11131339 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Macedon, New York 14502
Zach L
Job Details: 05/19/2025
Drain filter blocked. Cleared drain filter. Unit leaking from tear in door boot. Needs new door boot.; ordrng 1 W11314648 (Door boot)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pittsford, New York 14534
Zach L
Job Details: 05/19/2025
"Evaporator frosted over, unit not defrosting. Defrost thermostat tested open, needs new thermostat; ordrng 1 W11224591 (Fan and harness)"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Rochester, New York 14624
Ben H
Job Details: 05/19/2025
Replaced gearcase and tested unit and there is no more noise
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Rochester, New York 14624
Ben H
Job Details: 05/19/2025
Unit gives off a f3 E1 error code indicating a issue with the pressure sensor. I checked the pressure tube to make sure it was not ripped or kinked and I blew through it to ensure that it was clear and the tube checks out okay. Ordered a new pressure switch ; ordrng 1 WPW10448876 (Pressure switch)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rochester, New York 14624
Ben H
Job Details: 05/19/2025
Something internally in the something motor broke off causing a loud rattling noise whenever unit was in operation. I replaced the sump in motor and tested unit and the noise is no longer there
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Rochester, New York 14615
Andres V
Job Details: 05/19/2025
Customer did not have the unit hooked up to water and ice maker was on. Ice maker kept calling for water and customer was hearing the water valve humming
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC136RPS00
Near Fairport, New York 14450
Andres V
Job Details: 05/19/2025
Replaced the right side gasket used heat gun to help gasket seal better.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Fairport, New York 14450
Andres V
Job Details: 05/19/2025
Replaced the freezer door rails. Door now opens and closes properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Macedon, New York 14502
Andres V
Job Details: 05/19/2025
"Found drain hose plugged with debris, cleared all ice and drain. Unit is working properly"
We serviced a
MAYTAG WASHER
Model MVW5035MWQ1
Near Webster, New York 14580
Andres V
Job Details: 05/19/2025
Found drain pump to be cut causing a no drain. Replaced the harness and tested unit. Unit is working properly ; used 1 W11643701 (Harness) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, New York 14580
Andres V
Job Details: 05/19/2025
Found coin trap had a piece of clothing stuck in it preventing it from draining properly
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS2
Near Webster, New York 14580
Andres V
Job Details: 05/19/2025
Ran dishwasher could not get it to leak but I did notice some water spots coming from the dispenser and the vent. Runs down the panel you can see and gets insulation wet ; ordrng 1 W11412300 (Dispenser) and 1 W11545539 (Vent gasket) and 1 W11649995 (Vent)
We serviced a
MAYTAG DRYER
Model MED6000XG1
Near Rochester, New York 14616
Andres V
Job Details: 05/19/2025
"Found thermal fuse blown, I replaced it and ran unit. Checked venting. I noticed that unit got up to 268 on a medium heat sensor cycle. Unit is getting to hot ; ordrng 1 280148 (Thermostat), used 1 WP3392519 (FUSE-THERMAL) from stock"
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Rochester, New York 14625
Zach L
Job Details: 05/19/2025
"Door switch and UI communicating properly with lower control. Lower control receiving miscommunication from expansion board, causing issue. Needs new expansion board; ordrng 1 W11294389 (Expansion board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYW4
Near Rochester, New York 14620
Ben H
Job Details: 05/19/2025
When I inspected the unit I found that the control board had burnt out and fried with visible burn/melting marks on it. I told the customer we could change the control board but cannot guarantee that anything else was not damaged when the control board blew and that any electronical components might have been destroyed in the power surge. Customer is not going to repair the unit
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Rochester, New York 14610
Ben H
Job Details: 05/19/2025
Replaced detergent dispenser due to door not always opening. Tested unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Rochester, New York 14623
Ben H
Job Details: 05/19/2025
Replace the dispenser due to it not dispensing rinse aid
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Canandaigua, New York 14424
Ben H
Job Details: 05/19/2025
Customer states that unit shakes violently and turns off every time it goes to drain and spin and there's also a f0 e9 error code for off balance load. I checked the suspension rods and they seemed weak so I replaced them and tested unit ; dspstn on spec-tagged invntry: 1 W11396716 SUSPENSION
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Irondequoit, New York 14617
Andres V
Job Details: 05/19/2025
"Harness is broken at the drain pump, unit will need new harness ; ordrng 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Rochester, New York 14610
Zach L
Job Details: 05/19/2025
"Left deli drawer rail damaged, placing weight on harness, causing DC short and power failure. Needs new drawer rail and harness. At customer's request, removed freezer door. Will reinstall door on return visit.; ordrng 1 W11294518 (Left drawer rail) and 1 W11170612 (Deli drawer harness)"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Rochester, New York 14624
Ben H
Job Details: 05/15/2025
"There's a loud noise whenever the basket of the unit is in motion I checked underneath and found that the metal piece on the slider was starting to separate from the plastic so I replaced the slider and tested unit but the noise is still there indicating a bad gear case so I ordered a new gear case; ordrng 1 W11393685 (Gearcase), used 1 W10734521 (SLIDER) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Rochester, New York 14606
Ben H
Job Details: 05/15/2025
Unit constantly runs drain pump whenever there's power to the machine. Ordered new control board ; ordrng 1 W11607637 (Control (EXPORT))
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Hamlin, New York 14464
Ben H
Job Details: 05/15/2025
I found the water coming to the spray arms is extremely weak and does not have enough Force to actually spin the spray arms. Ordered new sump and motor; ordrng 1 W11416363 (Sump and motor)
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ3
Near Spencerport, New York 14559
Ben H
Job Details: 05/15/2025
I found a loose connection to the front left burner that had come loose and sparked on the element causing it to break. I replaced the burner element and inspected the wire and made sure there was no issues with it connecting to the element. Wiring is good and I tested the element and it turns on
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rochester, New York 14621
Ben H
Job Details: 05/15/2025
Found it broken shift actuator causing unit to not sense correctly. Replaced shift actuator and tested unit; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rochester, New York 14617
Ben H
Job Details: 05/15/2025
Found at the top rack adjuster Wheels were broken causing it to be off level and not line up properly with the water inlet causing poor washing results. I replaced both adjusters and the rack now lines up correctly; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Rochester, New York 14607
Ben H
Job Details: 05/15/2025
Customer states that the unit was making a banging noise every so often. Unit had an error code for unbalanced load and I found the unit was slightly off level. I love all the unit and instructed customer on proper load size and how to properly balance loads so it does not happen again
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Rochester, New York 14624
Ben H
Job Details: 05/15/2025
Replaced timer due to it not advancing on automatic cycles. Tested unit
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near North Chili, New York 14514
Ben H
Job Details: 05/15/2025
Replace the suspension rods and tested unit and the unit is no longer bouncing around however when I test unit the belt started squealing and I went to replace it with truck stock but I did not have a belt on my truck so I ordered a belt and rescheduled; ordrng 1 WPW10006384 (Belt)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rochester, New York 14612
Zach L
Job Details: 05/15/2025
"Dripping from vent after cycle. Adjusted settings to minimize vent dripage. Customer reports at end of cycle, clean light does not come on, cancel button flashes. Customer presses cancel and water drains from unit. Dishes are dry at end of cycle. No errors stored. Control activating wrong light at end of cycle, needs new control.; ordrng 1 W11672225 (Control)"
We serviced a
GE FREEZER
Model FUF17SMREWW
Near Hilton, New York 14468
Zach L
Job Details: 05/15/2025
"Door switch adjusted, all functions working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spencerport, New York 14559
Zach L
Job Details: 05/15/2025
"Upper lights out. Installed lighting kit, lights covered by PAD# S191AQ . Loud noise from freezer evaporator fan, needs new fan.; ordrng 1 W11452196 (FZ evap fan)"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Pittsford, New York 14534
Zach L
Job Details: 05/15/2025
"No damaged wires or loose connections. After disconnecting to test and reconnecting, error code cleared and unit began working properly. Ran diagnostic cycle, no issues."
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS2
Near Pittsford, New York 14534
Zach L
Job Details: 05/15/2025
"New garbage disposal installed, plug not removed. Removed plug and tested. Door squeaking, customer asked if lubricant could be applied to hinges. Pulled out dishwasher and applied WD-40 to problem areas, did not resolve sound. Customer asked that dishwasher be left pulled out a few inches so she can access hinges to try other lubricants"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF645SMN3ES
Near Pittsford, New York 14534
Zach L
Job Details: 05/15/2025
"Debris blocking pressure sensor, unable to detect water level. Cleared blockage from pressure sensor and tested"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW10
Near Victor, New York 14564
Zach L
Job Details: 05/15/2025
"No refrigerant present in system, possible leak or restriction in system. Pressure tested, found no leak. Removed dryer and flushed system with nitrogen, no blockage. When replacing drier, tubing snapped in cavity. Contacted techline, SR#7741580565 Case has been submitted for review."
We serviced a
GENERAL ELECTRIC MICROWAVE
Model N
Near Pittsford, New York 14534
Zach L
Job Details: 05/15/2025
"Quoting customer for handle replacement; rqstng P&A on 1 WB15X26821 (Handle), states that autho needed"
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Fairport, New York 14450
Andres V
Job Details: 05/14/2025
Replaced the lid lock and tested on drain and spin. Unit is locking now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Fairport, New York 14450
Andres V
Job Details: 05/14/2025
"The freezer rails are sticking, seems like the bearings are not rolling when pulling in and out. ; ordrng 1 W11658402 (Rails)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near East Rochester, New York 14445
Ben H
Job Details: 05/14/2025
Found a part on the dispenser physically broken prohibiting the dispenser door from latching. I replaced the dispenser
We serviced a
GENERAL ELECTRIC DRYER
Model GFD65ESPN1SN
Near Rochester, New York 14618
Ben H
Job Details: 05/14/2025
Customer complaint was that the automatic dry cycles were ending before everything was dried. I instructed the customer to dry clothes with similar materials together on automatic cycles and avoid the contrast of towels and jeans with polyester shirts or other thin materials to prevent incorrect sensing. Customer also stated that time drives were taking longer now as well. Unit has a very long vent that is getting air flow but possibly not as much as it should be so I instructed the customer to have the vent cleaned out to see if that improved drying
We serviced a
MAYTAG RANGE
Model MGR6600FZ6
Near Webster, New York 14580
Andres V
Job Details: 05/14/2025
"Replaced the regulator, used bubbles to check for leaks. Customer is to monitor"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Geneva, New York 14456
Andres V
Job Details: 05/14/2025
"Unit had error code for basket speed fault, when I ran a diag cycle unit unlocked before done spinning. I replaced the actuator I ran a diag test successfully and correctly. When I tried to start a normal cycle unit would not respond to the start command. Reccoemend replacing control ; used 1 Wpw10006355 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF536RPS01
Near Geneva, New York 14456
Andres V
Job Details: 05/14/2025
Replaced the right side door and the deli crisper drawer. Had customer inspect door .
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Hilton, New York 14468
Zach L
Job Details: 05/14/2025
"Blower wheel cracked, needs new blower wheel.; ordrng 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Hilton, New York 14468
Zach L
Job Details: 05/14/2025
"Replaced steam valve, operating properly."
We serviced a
GE REFRIGERATOR
Model PSS26MGTBBB
Near Rochester, New York 14624
Ben H
Job Details: 05/14/2025
I cycle the ice maker and it cycled properly but did not fill with water. I inspected the unit and found water was coming up to the unit but did not make it to the ice maker. Upon further inspection I found that the water filter was not properly in place resulting in no water making it through and to the ice maker. I reseated the water filter and cycled ice maker again and water comes through
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Rochester, New York 14620
Ben H
Job Details: 05/14/2025
RAC does not have any hookups so I am unable to run full diagnostics on the unit. The unit has an F0E7 code for load in the tub when running clean washer cycle. Billy inspected the unit and could not find any issues. Ordered new control board ; ordrng 1 W11626074 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Rochester, New York 14626
Zach L
Job Details: 05/14/2025
Gasket pulling free from body of unit. Replaced gasket and tested on express wash; dspstn on spec-tagged invntry: 1 W11177741 GASKET
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rochester, New York 14615
Zach L
Job Details: 05/14/2025
"Suspension rods weak. Man overseeing diagnosis authorized repair. Installed suspension rods. Homeowner claims man did not have authority to authorize repair, did not want repair completed. Removed new suspension rods and reinstalled original part.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
FRIGIDAIRE RANGE
Model LFGF3052TFA
Near Rochester, New York 14621
Zach L
Job Details: 05/14/2025
Ignitor not hot enough to light gas. Replaced ignitor and tested ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Webster, New York 14580
Zach L
Job Details: 05/14/2025
Ice maker full tube freezing. Needs new door; ordrng 1 W11551458 (Stainless freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Rochester, New York 14625
Zach L
Job Details: 05/14/2025
Sump motor not running. Needs new sump assy. Customer deciding on repair.; rqstng P&A on 1 W11613479 (Sump)
We serviced a
KITCHENAID MICROWAVE
Model KMML550RPS00
Near Rochester, New York 14623
Ben H
Job Details: 05/14/2025
Sr 7741571002. Call tech line to confirm that it is a noisy transformer on the control board that is causing the high pitch noise. Ordered new control board; ordrng 1 W11745070 (Control)
We serviced a
GE WASHER
Model Gfw850SPN0RS
Near Rochester, New York 14608
Jeff Miceli
Job Details: 05/14/2025
Could not get the GE service module to connect. Reached out to GE for assistance. Will return later this afternoon.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYH02
Near Geneva, New York 14456
Andres V
Job Details: 05/14/2025
"Found the drain plug was clogged, cleared all the ice and cleaned out the plug. Unit now drains water. Also checked gasket to make sure it was sealing all the way"
We serviced a
GE WASHER
Model Gfw850SPN0RS
Near Rochester, New York 14608
Jeff Miceli
Job Details: 05/14/2025
Could not get the GE service module to connect. Reached out to GE for assistance. Will return later this afternoon.; O-emld tckt
We serviced a
GE DISHWASHER
Model GSD1200G01
Near Hilton, New York 14468
Zach L
Job Details: 05/14/2025
"Door gasket torn, needs new gasket.; ordrng 1 WD8X229 (Door seal)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Rochester, New York 14620
Ben H
Job Details: 05/14/2025
RAC does not have any hookups so I am unable to run full diagnostics on the unit. The unit has an F0E7 code for load in the tub when running clean washer cycle. Billy inspected the unit and could not find any issues. Ordered new control board ; ordrng 1 W11626074 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Honeoye Falls, New York 14472
Ben H
Job Details: 05/13/2025
Replace gear case and wash plate and tested unit. Unit is operating correctly there is no more squealing noise and I checked underneath during operation to ensure that the gear case was not leaking and made a good seal against the outer tub; dspstn on spec-tagged invntry: 1 W11510461 WASHPLATE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW10
Near Rochester, New York 14623
Andres V
Job Details: 05/13/2025
There was a piece of ice wedged in between the ice maker and ice paddle causing ice maker to think ice bin is full and not cycle
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120EBS4
Near Rochester, New York 14624
Andres V
Job Details: 05/13/2025
I replaced the diode but game same result. Spoke to techline they suggested replacing the high side components.; ordrng 1 W11256462 (Diode) and 1 W10818686 (Magnetron) and 1 W10850446 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Henrietta, New York 14467
Ben H
Job Details: 05/13/2025
I found that the washer would not spin or agitate and it just made a humming noise. I checked the capacitor and is giving me an open line indicating a bad capacitor. Ordered capacitor; ordrng 1 W11614512 (Capacitor)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PVD28BYNCFS
Near Rochester, New York 14624
Andres V
Job Details: 05/13/2025
Replaced the control board and inverter board. Plugged unit in and tested dispenser. Unit is working properly
We serviced a
WHIRLPOOL DRYER
Model WGD4800XQ4
Near Rochester, New York 14615
Andres V
Job Details: 05/13/2025
"Found the thermal fuse testing open, replaced it then tested unit. Unit is heating properly, checked venting.; used 1 Wp3392519 (Thermal fuse) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Rochester, New York 14624
Ben H
Job Details: 05/13/2025
"I replace the agitator and the cap with one's provided by SquareTrade due to the issue of the cap not staying on the agitator when in motion. However when I went to replace the slider I found that the screw holding the rotor onto the gear case was stripped out and stuck on the gearcase and I could not remove it. Have to order new gear case stator, rotor and will use the slider on return visit; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 6 W11027980 (Screw)s, states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Webster, New York 14580
Zach L
Job Details: 05/13/2025
"Replaced water valve assy. No longer making loud noise, less bubbles in dispensed water"
We serviced a
WHIRLPOOL RANGE
Model MFGS4030RS0
Near Rochester, New York 14626
Ben H
Job Details: 05/13/2025
Customer complaint was that when the oven is on the inside racks get hot and the vent is making the cooktop hot. I explained to the customer that that's how the oven works and everything is operating as it should be
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rochester, New York 14615
Zach L
Job Details: 05/13/2025
"Ice blockage in upper ice maker. Cleared blockage, unit successfully ran harvest and fill. Lower ice maker overflowing, needs water supply reduced. Unable to access refrigerator water valve, advised customer to choke down water supply from valve."
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Rochester, New York 14626
Zach L
Job Details: 05/13/2025
Blockage in drain pump causing noise. Cleared blockage
We serviced a
GE RANGE
Model JGB735EP1ES
Near Rochester, New York 14626
Ben H
Job Details: 05/13/2025
Replaced the igniter and tested unit. Unit operates as it should
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ19
Near Rochester, New York 14606
Andres V
Job Details: 05/13/2025
Found gasket didnt seal all the way causing frost build up and door switch to stay in close position. Cleared frost from door switch and unit. Door is sealing properly now and light is working
We serviced a
GE WASHER
Model GTWN4250DWS
Near Rochester, New York 14626
Ben H
Job Details: 05/13/2025
Replaced valve and tested unit
We serviced a
GE RANGE
Model JGS760DP4WW
Near Rochester, New York 14612
Zach L
Job Details: 05/13/2025
Ignitor not hot enough to immediately light gas. Needs new ignitor.; rqstng P&A on 1 WB13X25500 (Bake ignitor)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rochester, New York 14606
Ben H
Job Details: 05/13/2025
Replaced outer tub. RAC has no hookups so I couldn't not test unit
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Rochester, New York 14612
Zach L
Job Details: 05/13/2025
Replaced control and moisture sensor. Tested unit
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LS5
Near Rochester, New York 14613
Andres V
Job Details: 05/13/2025
"Customer could not get out of work to meet me, she was also not aware that unit is out of warranty and stating that it is lighting now"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Rochester, New York 14612
Zach L
Job Details: 05/13/2025
"Rotor screw came loose and became lodged in rotor guard, causing damage to rotor and rotor guard.; ordrng 1 W11627512 (Rotor cover) and 1 W11260238 (Rotor) and 1 W10752189 (Screw)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS3
Near Pittsford, New York 14534
Ben H
Job Details: 05/13/2025
Unit fills with water but does not spray the water around. I tested unit and power is going to the wash pump but it does not turn on. Ordered sump and motor ; ordrng 1 W11416362 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Ontario, New York 14519
Andres V
Job Details: 05/13/2025
"I ran a diag cycle successfully and was able to start a normal cycle, I believe customer was starting a cycle and was unaware of the process of door locking then unlocking and locking again which is normal"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMMS3330RZ00
Near Victor, New York 14564
Andres V
Job Details: 05/13/2025
"Outlet is not getting power, went to breaker box turned breaker off then on but outlet still does not get voltage. I plugged microwave into a different outlet and it did work."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochester, New York 14626
Zach L
Job Details: 05/13/2025
"Leak tested unit, no leaks. System held 250psi nitrogen for 15 minutes with no loss of pressure. blew high and low sides clear with nitrogen, no blockage. Replaced drier and vacuumed to 500 microns. Recharged with 4.9oz of R134a. Pressures and temps on startup measured good. Unit developed full frost pattern."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS4
Near Victor, New York 14564
Andres V
Job Details: 05/13/2025
"Replaced the light bulb and tested, both lights working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Honeoye Falls, New York 14472
Ben H
Job Details: 05/13/2025
Replace gear case and wash plate and tested unit. Unit is operating correctly there is no more squealing noise and I checked underneath during operation to ensure that the gear case was not leaking and made a good seal against the outer tub; dspstn on spec-tagged invntry: 1 W11510461 WASHPLATE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW10
Near Rochester, New York 14623
Andres V
Job Details: 05/13/2025
There was a piece of ice wedged in between the ice maker and ice paddle causing ice maker to think ice bin is full and not cycle
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120EBS4
Near Rochester, New York 14624
Andres V
Job Details: 05/13/2025
I replaced the diode but game same result. Spoke to techline they suggested replacing the high side components.; ordrng 1 W11256462 (Diode) and 1 W10818686 (Magnetron) and 1 W10850446 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Henrietta, New York 14467
Ben H
Job Details: 05/13/2025
I found that the washer would not spin or agitate and it just made a humming noise. I checked the capacitor and is giving me an open line indicating a bad capacitor. Ordered capacitor; ordrng 1 W11614512 (Capacitor)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PVD28BYNCFS
Near Rochester, New York 14624
Andres V
Job Details: 05/13/2025
Replaced the control board and inverter board. Plugged unit in and tested dispenser. Unit is working properly
We serviced a
WHIRLPOOL DRYER
Model WGD4800XQ4
Near Rochester, New York 14615
Andres V
Job Details: 05/13/2025
"Found the thermal fuse testing open, replaced it then tested unit. Unit is heating properly, checked venting.; used 1 Wp3392519 (Thermal fuse) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Rochester, New York 14624
Ben H
Job Details: 05/13/2025
"I replace the agitator and the cap with one's provided by SquareTrade due to the issue of the cap not staying on the agitator when in motion. However when I went to replace the slider I found that the screw holding the rotor onto the gear case was stripped out and stuck on the gearcase and I could not remove it. Have to order new gear case stator, rotor and will use the slider on return visit; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 6 W11027980 (Screw)s, states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Webster, New York 14580
Zach L
Job Details: 05/13/2025
"Replaced water valve assy. No longer making loud noise, less bubbles in dispensed water"
We serviced a
WHIRLPOOL RANGE
Model MFGS4030RS0
Near Rochester, New York 14626
Ben H
Job Details: 05/13/2025
Customer complaint was that when the oven is on the inside racks get hot and the vent is making the cooktop hot. I explained to the customer that that's how the oven works and everything is operating as it should be