Near Rochester, NY 14625
Evan
Job Details: 10/02/2019
RANGE GE JBP65GS1AD Customer stated that unit was preheating much quicker than normal. Also stated that after initial issue customer ran self clean cycle. Checked resistance of temperature sensor. Sensor tested good was able to watch resistance change as temperature changed. Checked bake and broil elements for continuity. Both tested closed. Checked relays for continuity between bake. Relay tested open but unit was failing to send power to bake element. While running bake cycle broiler was on. Broiler relay is stuck open. Control is no longer available for unit. Collecting service call fee
Near Webster, NY 14580
David
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked unit in diagnostics for not heating. Found heater error and open float error. Cleared codes and ran diagnostics. Heater came on in diagnostics. Verified codes were cleared afterwards.
Near Irondequoit, NY 14617
David
Job Details: 10/02/2019
REFRIGERATOR MAYTAG MRT118FFFE01 Unit was not cooling due the start relay not closing. Replaced with spare. Unit tested good.
Near Rochester, NY 14605
David
Job Details: 10/02/2019
WASHER WHIRLPOOL WTW7000DW0 Unit will not start due to a faulty lid lock. Replaced lock and calibrated. Unit tested good; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14618
Evan
Job Details: 10/02/2019
DISHWASHER GE GDT720SGF0WW Customer stated that unit was leaking since repair. Discovered that leak was coming from hose that tech unintentionally damaged while preforming previous repair. Replaced hose and tested unit. Unit tested good. ATEC WARRANTY
Near Geneva, NY 14456
Dave
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer concerned about how handle the door is opening and some frost build up in freezer . Checked temperatures 38 in freshfood section and 3 in freezer.Heated the rails and wiped off door is now shutting better . Heated door gasket and sealed cabinet. Adjusted the bail arm on the ice maker . Ice maker is making ice . Tested thermistors and defrost cycle . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Geneva, NY 14456
Dave
Job Details: 10/02/2019
OVEN WHIRLPOOL WFE550S0HV1 "Sensor is reading room temperature. No error codes . Preheated oven to 350 . 386 334 393 338 394 340 , .adjusted the temperatures on the calibration. Unit tested good"
Near Mendon, NY 14506
Steve
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced top rack adjusters for top rack falling. The rack tests good. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Palmyra, NY 14522
Dave
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer section on defrosting . Unit is new . Ran tested 6 and verified the control was sending power to the heater . Heater not turning on . Removed evap cover to find the defrost heater was not plugged in . Plugged in heater and tested again . Unit is now defrosting. Defrosted evap . Unit tested good
Near Palmyra, NY 14522
Dave
Job Details: 10/02/2019
WASHER WHIRLPOOL WTW5000DW1 "Replaced gearcase , actuator and motor for squeaking. Calibrated unit .Tested unit in auto diagnostics. tested good ."
Near Walworth, NY 14568
Dave
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Checked temperatures. Unit temperatures are good . Checked frost pattern . Frost pattern is good . Unit tested good . Customer to monitor.
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL WDT920SADM3 "Tested dishwasher with glass. The water is not diverting properly. Customer also complaining of unit starting and stopping frequently. Customer had increased water tank to max temp. Recommended customer lower the temp back to recommended setting for safety. Ordering control, harness, motor and sensor. ; ordrng 1 W11084121 (sensor) and 1 W11178673 (CONTROL) and 1 W11243205 (HARNESS) and 1 WPW10544004 (door latch strike)"
Near Canandaigua, NY 14424
Dave
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door gasket for not sealing . Heated door gasket . Door is now sealing as expected.
Near Rochester, NY 14607
David
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit had thawed out. When the customer changed the temp setting on the control cooling returned. Freezer at 0 fresh food at 35. Replacing jazz board ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/02/2019
WASHER MAYTAG MVWC565FW1 Found customer holding start button to long and cancelling the wash. Instructed customer on use of the controls. The washer tested good.
Near Rochester, NY 14618
Shaiman
Job Details: 10/02/2019
DRYER MAYTAG MGDB835DC4 "Replaced igniter, door switch, & user interface. Unit testing good."
Near Rochester, NY 14606
Shaiman
Job Details: 10/02/2019
WASHER WHIRLPOOL MVWC565FW1 Replaced control & calibrated. Unit testing good.
Near Geneseo, NY 14454
Steve
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL KDTE334GPS0 Found cold water coming in at beginning of cycle. Recommended running hot water at sink prior to use. Recommended to use all high temp options and rinse agent. No error codes. Heater turned on in diagnostics.
Near Rochester, NY 14624
David
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer was unavailable rescheduled customer; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14610
David
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Freezer is at 32 degrees. Fresh food at 40. Full frostPattern in the freezer. Went to replace control. Control was damaged re ordering control. ; ordrng 1 W10843055 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR"
Near Irondequoit, NY 14617
David
Job Details: 10/02/2019
WASHER AMANA NTW4516FW1 "Unit is not completing cycles due to the drain pump failing. Impeller will not turn. Ordering pump.; rqstng P&A on 1 W10919003 (pump-water), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Near Rochester, NY 14614
David
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Found unit with power but not running. Ran unit in test 4 unit began cooling. Control is not letting the refrigerator start when taken out of diagnostics. Ordering controls. Power supply and relay board. Quoted 732.70 ; rqstng P&A on 1 WPW10453401 (elect control board) and 1 WPW10589837 (cntrl-elec)
Near Rochester, NY 14623
David
Job Details: 10/02/2019
MW-HOOD COMBO MAYTAG MMV5220FZ5 Turn table is vibrating when in use. Ordering turn table parts to be shipped direct. ; ordrng 1 W10640954SHIPDIRECT (SHIP DIRECTsupport) and 1 W10709120SHIPDIRECT (SHIP DIRECT support)
Near Rochester, NY 14624
David
Job Details: 10/02/2019
DRYER WHIRLPOOL WED4850HW0 Front panel is out of round causing items to get caught between drum and seal. Front panel and front seal will have to be replaced. Drum is okay ; ordrng 1 279443 (panel)
Near Farmington, NY 14425
Dave
Job Details: 10/02/2019
WASHER WHIRLPOOL WTW8040DW4 Washer squeaking well spinning . Found that the gearcase is what was making the noise . Ordering gear case W10811956; rqstng P&A on 1 W10811956 (GEARCASE)
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 The unit needs both water lines to dual valve. Rescheduled for next Tuesday. Ordering water line
Near Farmington, NY 14425
Dave
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Helped SM
Near Farmington, NY 14425
Steve
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Replaced compressor and evaporator for not cooling. The refrigerator is cooling and tested good.
Near Pittsford, NY 14534
Steve
Job Details: 10/01/2019
DRYER ESTATE TEDX640EQ2 Replaced broken belt. The dryer tests good. ; used 1 341241 (BELT) from stock
Near Fairport, NY 14450
Steve
Job Details: 10/01/2019
REFRIGERATOR KENMORE 106.50023.211 Replaced thermostat for warm temps in freezer causing no ice production. The customer is going to monitor.
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was dripping from underneath and upper rack was not gliding properly. Checked for error codes. No codes were present. Discovered that unit was leaking from flex hose running to machine. Machine itself was not dripping. Suggesting for customer to contact installers to replace hose. Top rack adjuster on left side had come apart causing rack not to operate. Reassembled adjuster and tested rack. Unit tested good
Near Fairport, NY 14450
Dave
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Top rack falling off . Track stopper fell off and hit heater . Ordering stoppers W10508950; ordrng 2 W10508950 (stop)s
Near Pittsford, NY 14534
Steve
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Replaced drier and recharged for no cool. The unit is cooling. ; saved tckt
Near Lima, NY 14485
Shaiman
Job Details: 10/01/2019
COOKTOP KITCHENAID KCES956HBL00 Customer is remodeling kitchen and purchased a cooktop that is now recalled. Counter was already cut for the cooktop. Customer states it is Whirlpools responsibility to find a cooktop to replace it with; was told a technician would be sent out to measure the cut out. Cut out was measured at 21.5”x35.5”. The induction cooktop will fit. Called manufacturer to verify. SR: 7725939660
Near Rochester, NY 14626
Shaiman
Job Details: 10/01/2019
WASHER MAYTAG MVWB880BW0 Replaced water valves. Unit testing good.
Near Irondequoit, NY 14622
Shaiman
Job Details: 10/01/2019
WASHER MAYTAG MVWX600XW0 "Called tech line upon arrival. F7E7 & F7E1 error codes stored. Tested spin and agitation, no errors present. Replaced harness. Unit testing good."
Near Fairport, NY 14450
Dave
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KBFS25EWMS1 Replaced gaskets on refrigerator freshfood section. Doors are sealing as expected.
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
COOKTOP WHIRLPOOL WFE320M0ES2 Customer stated that hot surface indicator will not shut off even after burners are off. Discovered that right front burner is causing issue. Ordering right front element; ordrng 1 W11047722 (BURNER (RF) )
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
WASHER WHIRLPOOL MHW5630HW0 Customer stated unit was producing noise while on high spin upon inspection discovered that suspension was squeaking while in high spin. Specially rear shocks. Attempted to lubricate suspension but issue was still present. Ordering new shocks for rear.; ordrng 2 W11316766 (SHOCK )s
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
RANGE WHIRLPOOL WEG750H0HZ0 Customer stated when running a bake cycle unit will flash. F1e1 (appliance manager )error code and f3e0 (temperature sensor) error code. Replaced appliance manager and ran test bake cycle. Unit preheated as it should. Unit tested good
Near Hilton, NY 14468
David
Job Details: 10/01/2019
DISHWASHER JENN AIR JDB8500AWX3 The dishwasher is not heating because the OWI is not sensing temperature. Ran diagnostics to verify heater operation. 6-6 3-1 7-2 7-1 errors 1Ordering OWI; ordrng 1 WPW10705575 (sensor)
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
DISHWASHER MAYTAG MDB8949SAB1 Customer stated that unit was not responding to commands. Upon inspection discovered that control was receiving 120v but not communicating with UI. Also discovered silver migration on ribbon cable. Called techline to document findings. Techline to cover user interface part cost. Replaced UI and control. Ran test cycle. Unit tested goodParts authorization:S25462
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
WASHER WHIRLPOOL GHW9150PW4 Replacing water valve due to unit filling on its own randomly. Solenoid is failing to shut completely. Replaced valve and ran test cycle. Unit completed cycle as it should. Did advise customer that while removing hoses discovered that cold water shut off may not be functioning properly. Unit was still dripping water even though it was shut off at valve
Near Rochester, NY 14609
Shaiman
Job Details: 10/01/2019
DRYER AMANA NGD4655EW2 Customer reports unit heats intermittently. Coils should be replaced. ; ordrng 1 WPW10328463 (COILS)
Near Rochester, NY 14619
David
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW Door on filter housing cameOff repaired and reinstalled door
Near Rochester, NY 14607
David
Job Details: 10/01/2019
REFRIGERATOR GE PGSS5NFXASS Found unit running but not cooling. Compressor was not running. Changed inverter with spare from truck. Unit began cooking customer toMonitor. Did not charge for spare part
Near Rochester, NY 14608
David
Job Details: 10/01/2019
REFRIGERATOR AMANA ABB1924BRM00 Replaced jazz board and defrosted coil due to unit not cooling. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
WASHER WHIRLPOOL WTW4955HW1 Customer stating unit will not finish cycle. Upon inspection discovered that unit was missing correct drain hose. Checked for error codes. Unit was displaying code f8e1 for long fill. Also f2e1 for a stuck key error code. Discovered that start key was sticking causing issue with cycle selection. Also discovered that hot side of valve was failing to actuate. Ordering control and water valve ; ordrng 1 W11210459 (WATER VALVE ) and 1 W11256105 (CONTROL )
Near Irondequoit, NY 14622
David
Job Details: 10/01/2019
DRYER WHIRLPOOL WED4850HW0 "Unit was not heating due to an open heater. Replaced heater. Unit tested good; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279838 ELEMENT , and 1 TJ5655 CORD-5' 3w"
Near Rochester, NY 14617
David
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer had experienced water leaking into the ice bin/door area. Customer turned off the ice maker. Tested ice maker harvest and fill. Icemaker tested good. Freezer temp at 0 fresh food temps at 38. Suspecting ice maker and valve issue. Ordering both. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)
Near Webster, NY 14580
Evan
Job Details: 10/01/2019
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit would not spin. Checked for error codes. Unit was displaying code f7e1 for basket speed fault. Ran test cycle. Could hear motor attempting to run but never starting. Start capacitor is failing. Replaced capacitor. Ran test cycle. Unit tested good ; used 1 W11158831 (CAPACITOR) from stock
Near Rochester, NY 14608
David
Job Details: 10/01/2019
REFRIGERATOR MAYTAG MFI2269FRZ Replaced damper due to inconsistent temps. The deli cover is missing and is causing improper airflow and will need to be replaced gaskets are also torn ordering cover and gaskets. ; ordrng 1 W10827914 (appliance cover-canv) and 1 W10830048 (gasket-fip) and 1 W10830055 (gasket-fip)
Near Pittsford, NY 14534
Steve
Job Details: 10/01/2019
REFRIGERATOR GE ZIFI240PAII The compressor is running but not cooling at all. The unit has no refrigerant. The cost of repair will outweigh new unit
Near Rochester, NY 14626
Shaiman
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Unit would not turn on, also would not go into diagnostics. Power was going to machine. Replaced user interface. Repair successful."
Near Rochester, NY 14625
Shaiman
Job Details: 10/01/2019
DISHWASHER KITCHENAID KDFE104DSS2 Unit fills with water but does not wash. No signs of operation from the motor. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Fairport, NY 14450
Dave
Job Details: 10/01/2019
OVEN-MW COMBO JENN AIR JMW2427DS01 Replaced user interface for keypad disconnected error . Tested oven preheated to 350. Tested good . Tested microwave. Tested good . No error codes .
Near Fairport, NY 14450
Dave
Job Details: 10/01/2019
MICROWAVE KITCHENAID KCMS2055SSS2 Unit is not heating . Can hear the magnetron humming . Ordering magnetron W10859575 and diode WPW10269016; ordrng 1 WPW10269016 (wire-vltge)
Near Fairport, NY 14450
Dave
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KBFC42FTS07 Ice maker fill tube was frozen again . Defrosted fill tube . Cycled ice maker . Filled with water but was slow . Customer will install new water valve .
Near Rochester, NY 14616
David
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Unit is not defrosting. No metal was open. Could not get unit to force defrost ordering control and no metal. ; rqstng P&A on 1 WPW10352689 (cntrl-elec) and 1 WPW10392132 (bimetl-def)
Near Rochester, NY 14612
David
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Damper is leaking air and frosting. Secured damper with perma gum. Customer to monitor
Near Victor, NY 14564
Dave
Job Details: 10/01/2019
RANGE WHIRLPOOL WFG515S0ES1 "Techline SR 7726003012 . Unit not lighting . Called techline . Tested different wires . Tested good , power cycled unit . Unit is now working . Turn gas down on left front burner . Did seem to help it light ."
Near Rochester, NY 14624
Shaiman
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDF520PADM3 Customer states unit won’t clean the dishes. Motor seems to be working as it should. 7-1 error code stored. Heating element is visibly failed. Replacing heating element. ; ordrng 1 W10518394 (HEATING ELEMENT)
Near Pittsford, NY 14534
Dave
Job Details: 10/01/2019
DISHWASHER MAYTAG MDB8979SEZ0 Called techline SR 7725999521 . The dispatch we received was for service pointer for tracks for the top rack . The tracks for that pointer do not go with this unit . The tracks are different. Unit needs adjusters . Ordering parts for adjusters . Called trade line . They gave me a PL auth MMDXN00APL1; ordrng 2 WPW10251047 (cover)s and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster) and 2 WPW10627763 (adjuster)s
Near Pittsford, NY 14534
Steve
Job Details: 10/01/2019
REFRIGERATOR MAYTAG MVWB955FC0 The washer is getting stuck in drain. F3e1 error code. Cleared pressure hose port and tested. Calibrated and tested. The unit drained for a few minutes then failed again with F3e1 error code. Needs control ; ordrng 1 W10912345 (cntrl-elec)
Near Livonia, NY 14487
Steve
Job Details: 10/01/2019
OVEN MAYTAG MEW6630DDS "Found temp probe out of range causing unit to thinks its preheated and fan constantly running. Put bottom oven temp probe in top oven. The top oven started working.The bottom door need hinges and hinge receivers. Quoted customer. ; rqstng P&A on 1 12001656 (sensor,ovn) and 2 WP74008014 (hnge-door)s and 2 WP74008015 (bracket)s"
Near Rochester, NY 14623
Evan
Job Details: 09/30/2019
OVEN WHIRLPOOL WFG770H0FZ0 Replacing DSI module due to unit not sparking at bake element. Replaced DSI board ran test bake cycle. Unit was still experiencing same issue. Tested harness for continuity harness tested good. Discovered that spark module wire was pinched between cabinet wall. Rerouted wire and test unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/30/2019
COOKTOP JENN AIR JGRP436WP01 Customer stated that timer Chime was going off randomly. Upon arrival checked for error codes. No codes were present. Had customer shut off power at breaker and inspected connections at control and UI. Had customer power breaker back on and ran test bake cycle to 350. Could not replicate issue once resetting breaker and checking connections. Unit tested good.
Near Pittsford, NY 14534
Evan
Job Details: 09/30/2019
DISHWASHER MAYTAG MDB7601AWB Customer stated that unit was leaking. Ran test cycle and removed kick panel to observe. Could not replicate issue while in home. Observed unit for 20 mins while running. Could not replicate leak while observing unit. Suspecting that item may have been hanging through bottom rack causing spray arm to stop causing water to spray at front door. Customer to run cycle and report back if issue persists. ; dspstn on spec-tagged invntry: 1 wp6-919539 SEAL KIT
Near Rochester, NY 14610
Evan
Job Details: 09/30/2019
WASHER MAYTAG MVWB765FW2 Customer stated that unit would not fill with hot water. Checked for error codes. Unit had multiple codes All pertaining to issue with water valve. Cleared codes and test valve in manual test mode. When accusing hot side of valve unit would not fill. Unit needs water valve. Replaced valve and ran diagnostic cycle. Unit actuated both valves as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Rochester, NY 14607
Evan
Job Details: 09/30/2019
OVEN GE JGBP86BEB2BB Customer stated that control panel would not respond to commands but burners still work. Upon arrival attempted to run bake cycle unit would not accept commands. Removed rear panel and cleaned ribbon cable from UI to control. After doing so was able to run bake cycle. User interface is discontinued but unit is currently working. Customer to monitor
Near Victor, NY 14564
Dave
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDT750SAHV0 Replaced door gasket for unit leaking . Tested unit in auto diagnostics. Unit tested good no leaks .; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near East Rochester, NY 14445
Dave
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced main control board due to unit not defrosting . Tested unit tested good .
Near Penfield, NY 14526
Dave
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Water dispenser was being erratic. Found the UI for the deli drawer had corrosion on it . Replaced board tested unit . Everything is working as expected.
Near Walworth, NY 14568
Dave
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Replaced thermostat. Tested unit tested good . Unit was in defrost when I left
Near Rochester, NY 14609
Shaiman
Job Details: 09/30/2019
WASHER KENMORE 110.8298311 Lid switch was damaged. Replaced switch. Unit testing good. ; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID
Near Rochester, NY 14612
Shaiman
Job Details: 09/30/2019
WASHER AMANA NTW4516FW2 "Customer reports unit won’t start. Power present, but unit would not fill. Water lines were shut off at a location not near the machine. Customer states plumbing work was recently done in the house. Turned on water. Repair successful."
Near Hamlin, NY 14464
Shaiman
Job Details: 09/30/2019
WASHER AMANA NTW4516FW3 Replaced control & calibrated. Unit testing good.
Near Rochester, NY 14612
David
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser and thermistor due to freezing temps in the fresh food section. Tested damper in diagnostics. Customer to monitor
Near Penfield, NY 14526
David
Job Details: 09/30/2019
OVEN WHIRLPOOL WFG530S0EB Customer had been experiencing ignition problems. Unit has been working since they called. Unable to recreate the issue. Verified extra ground was still in place. Updated harness has been installed. Made sure nothing was grounding the ignitor in the drawer. Ignitor is likely warping again causing intermittent issue. Recommending that it be replaced. The customer is going to think about the repair. Ignitor is WP9758079
Near Webster, NY 14580
David
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced harness due to intermittent water. Unit tested good
Near Webster, NY 14580
David
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KBFS22EWMS5 Replaced water valve and defrosted ice maker fill tube. Customer to monitor only charges cost for part ATEC warranty
Near Mendon, NY 14506
Steve
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL KBSD618ESS01 Separator did not come with ice door. Ordering correct parts; ordrng 1 W10133603 (pad) and 1 WPW10504458 (door-chute) and 1 WPW10546285 (motor)
Near Rochester, NY 14617
Evan
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW6600SW2 Customer stated unit was displaying LD code for long drain. Upon inspection discovered that pump impeller had come detached from pump causing issue. Replaced pump. Ran diagnostic cycle. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/30/2019
DISHWASHER FRIGIDAIRE FDB2410HIB2A Customer stated that unit was very noisy during beginning portion of cycle. Ran test cycle and could hear noise customer was referring to. Issue is with drain pump. Pump has become very noisy. Pump will need to be replaced. Ordering pump ; ordrng 1 5304483444 (DRAIN PUMP )
Near Webster, NY 14580
David
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced harness due to intermittent water. Unit tested good
Near Lyons, NY 14489
Dave
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW8040DW4 Replaced water valve housing on unit . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .
Near Rochester, NY 14618
Evan
Job Details: 09/30/2019
DISHWASHER GE GDT720SGF0WW Unit is leaking since repair. Discovered that unit is leaking from wash motor clamp. Ordering wash motor clamp ; ordrng 1 WD24X23177 (HOSE KIT ) and 1 WD35X10382 (CLAMP KIT )
Near Rochester, NY 14611
Shaiman
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW7500GC0 F5E2 F5E3 F5E1 error codes stored. Ran auto test with no issues. Lid latch tested fine during a manual test of the lock. Unit testing good.
Near North Chili, NY 14514
Steve
Job Details: 09/30/2019
REFRIGERATOR GE PSS27SGNABS Replaced main control for no operation. The refrigerator started up and is cooling. ; dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL
Near Churchville, NY 14428
Steve
Job Details: 09/30/2019
DISHWASHER JENN AIR JDB9000CWP Replaced both upper rack adjusters for broken tabs. The dishwasher tests good. ; used 1 WPW10546503 (ADJUSTER) from stock
Near Rochester, NY 14623
Steve
Job Details: 09/30/2019
DISHWASHER KITCHENAID KDTE104DSS Replaced top rack adjusters for broken tabs and fallen rack. The dishwasher tests good.
Near Hilton, NY 14468
David
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced ice maker due to open motor. Unit tested good
Near Churchville, NY 14428
Steve
Job Details: 09/30/2019
RANGE WHIRLPOOL WEE510S0FV1 Replaced panel for paint coming off panel.
Near Rochester, NY 14611
Shaiman
Job Details: 09/30/2019
DRYER WHIRLPOOL WED7500GC0 F4E4 error code stored. No vent is installed on the unit. Seems to be heating as it should. Could not detect any issues.
Near Fairport, NY 14450
Dave
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food section is frosted up again . Tested thermistors. All tested good . Evap fan is working good . Defrost mode was on basic . Cabinet has been sealed . . Called techline SR 7725981915. Tech line said to order evap fan and evap cover . Have evap fan on hand . Replaced evap fan . Zip tied and foiled tape thermistor in the correct location . . Customer is going to see if they can get unit replaced as this is a repeat issue .; rqstng P&A on 1 WPW10501260 (cover-evap)
Near Avon, NY 14414
Steve
Job Details: 09/30/2019
DISHWASHER KITCHENAID KUDS30FXWH9 "Found the dishwasher need a chopper blade, gasket main control and harness for not washing and no heat at the heater. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE"
Near Geneseo, NY 14454
Steve
Job Details: 09/30/2019
REFRIGERATOR KENMORE 596.762547 Tested ice maker Found frozen fill tube. Removed ice and tested. Water seems to come out good on second test. The Ff section was 39 degrees. 5he freezer was 6 degrees. Turned freezer temp down a notch. Customer is going to monitor.
Near Geneseo, NY 14454
Steve
Job Details: 09/30/2019
DRYER MAYTAG MDE5500AYW Found user interface is unresponsive. The unit needs a user interface. The washer next to it needs a bearing. The customer is going to replace.
Near Webster, NY 14580
David
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called Techline to document ice getting stuck in chute. Replaced ice door with no change. Techline recommending that the customer regularly clean the ice bin and pull off of the paddleSlightly before removing glass so ice has a chance to clear. Techline recommending changing the door to resolve issue. Ordering door SR7724761043; ordrng 1 LW11026425 (dor-fip)
Near Rochester, NY 14606
Shaiman
Job Details: 09/30/2019
DRYER MAYTAG MEDB855DC3 "Customer reports the unit would not respond to functions a month prior, then after disconnecting then reconnecting power it started working again. Now the unit is completely unresponsive. 240v at the power supply 120v from each leg. Suspecting a faulty user interface. ; ordrng 1 W10849061 (USER INTERFACE ), dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL and 1 TJ5655 CORD-5' 3w"