Near Rochester, NY 14609
Evan
Job Details: 02/13/2021
DRYER MAYTAG MEDB766FW0 Customer stated that sound is no longer working on control panel. Discovered that console will no longer produce noise. Unit will responds to commands but fails to chime when selecting keys. Ordering console ; ordrng 1 W11042482 (CONSOLE )
Near Webster, NY 14580
James
Job Details: 02/13/2021
WASHER MAYTAG MVWB835DW0 "Q1 n. Q2 n. Q3 n. Unit leaves white streaks all over clothes. Agitator clunking during use. Rotor is loose. Need gearcase. Customer going to wait on repair; rqstng P&A on 1 W11455453 (Gearcase), ordrng 1 Sh15"
Near Rochester, NY 14618
Tanner
Job Details: 02/13/2021
WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of door not locking. Cycle won't start.F5E3 door latch error.Replaced door lock. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Near Rochester, NY 14620
Tanner
Job Details: 02/13/2021
WASHER ROPER RTW4516FW2 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.; used 1 W11307244 (LATCH) from stock
Near Hilton, NY 14468
David
Job Details: 02/13/2021
DISHWASHER KITCHENAID KDTM704KPS0 Replace dented panel in a tested good
Near Penfield, NY 14526
James
Job Details: 02/13/2021
REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 n. Q2 n. Q3 n. Icemaker and dispenser not functioning. Wires cut under lh hinge. Need door. Customer contacting maytag for possible authorization; rqstng P&A on 1 LW10839374 (Door)
Near Churchville, NY 14428
Steve
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found the door was swinging open. Heated and reformed gasket and added shims under caster for better door closing. The refrigerator tests good
Near Irondequoit, NY 14617
David
Job Details: 02/13/2021
WASHER MAYTAG MHW3505FW1 Unit is making a noise during spinFound loose rotor bolt. Customer is going to install new bolt.
Near Rochester, NY 14626
David
Job Details: 02/13/2021
DISHWASHER KITCHENAID KDFE104HPS0 "The front the the unit is crushed at the top preventing the door from closing. Left hand side upper track has separated. Lower spray arm is damaged. Ordering front panel, facia, tracks, and spray arm. ; rqstng P&A on 1 W11231156 (Panel) and 1 W11459348 (Facia) and 1 W11259786 (Track RH) and 1 W11259785 (Track LH) and 1 W11101428 (Lower spray arm)"
Near Rochester, NY 14625
Tanner
Job Details: 02/13/2021
DRYER MAYTAG MED5630HC1 Q1 no Q2 no Q3 noComplaint of noise from unit. Found stuck pulley. Replaced idler pulley. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
Near Rochester, NY 14612
David
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW7120HW0 Customer is concerned with a very intermittent leak coming from the top left-hand side of the machine. I found that the fabric softener cup nearly over fills in diagnostics. Suspecting that the cup may intermittently overfill due to a faulty detergent cup or faulty fill valve ordering both; ordrng 1 W11175629 (Dispenser) and 1 W11094592 (Valve)
Near Canandaigua, NY 14424
Dave
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Ice maker was jammed . Unjammed ice maker . Ice maker cycled unit tested good . . If problem persists order WPW10300024 new ice maker
Near Rochester, NY 14612
David
Job Details: 02/13/2021
WASHER MAYTAG MVWB766FW1 Customer has not been able to use the unit because the consul will not except selections all the time. Was unable to re-create failure well in the home ordering console and control. ; ordrng 1 W10853910 (Console) and 1 W11135392 (Control)
Near Livonia, NY 14487
Dave
Job Details: 02/13/2021
REFRIGERATOR MAYTAG MFD2561HEQ Replaced water filter . Dispensed water . Filter is good . Noticed the UI in the freshfood section does not respond to touch . Unit would need new UI WPW10207861 . Unit tested good other then that .
Near Rochester, NY 14606
David
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Ice maker is not functioning because the fill tube extender is missing. Customer also said it was leaking from the back of the unit. The plastic water line connection is old and brittle. This needs to be replaced by the customer. Ordering fill tube extension and valve. Both doors have cosmetic damage. Unit is out of its 30 day cosmetic warranty. ; ordrng 1 WPW10279909 (Vave) and 1 W11292468 (Fitting)
Near Conesus, NY 14435
Dave
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer led out causing top freshfood section LED to be out . Replaced freezer LED unit tested good . ; used 1 W10695459 (MODULE) from stock
Near Honeoye, NY 14471
Dave
Job Details: 02/13/2021
DISHWASHER WHIRLPOOL WDF520PADM7 F4E3 wash pump failure error . Verf power 120 volts going to wash pump . Replaced wash pump and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
Near Rochester, NY 14619
David
Job Details: 02/13/2021
REFRIGERATOR MAYTAG MSF25D2EAW00 Unit is making a noise. Found failed condenser fan motor. The fan motor ordered did not come with the required harness needed for installation. Rescheduled with tenant.The customer paid in full. ; ordrng 1 W10124096 (Motor)
Near East Rochester, NY 14445
Steve
Job Details: 02/13/2021
WASHER MAYTAG MVWC565FW1 Tested washer and inspected for leaks. Found that the floor drain on front of the washer was backing up onto floor. The washer tests good
Near Pittsford, NY 14534
Steve
Job Details: 02/13/2021
DRYER WHIRLPOOL WGD4815EW2 Removed rear vent inside dryer and cleared lint from inside blower the customer can not access that was causing noise and poor airflow. Tightened blower to housing. Fastened vent from dryer to house due to vent came off at house Tested dryer and it tested good.
Near Henrietta, NY 14467
Dave
Job Details: 02/13/2021
DISHWASHER KITCHENAID KDFE104DSS5 Sump pump not running ordering sump and adjusters for top rack falling .; rqstng P&A on 1 W11085683 (pump&motor) and 2 WPW10546503 (adjuster)s
Near Webster, NY 14580
Tanner
Job Details: 02/13/2021
DISHWASHER MAYTAG MDB8959SFZ4 "Q1 no Q2 no Q3 noComplaint of upper rack falling off. Inspected rack and upper tracks have failed. Replaced rack rails with upgraded assembly. Tested unit and unit tested good. No stored errors. Autodiagnostic cycle completed without issue.**Repair covered under S22916, JM issuing service call refund**; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Webster, NY 14580
Tanner
Job Details: 02/13/2021
WASHER WHIRLPOOL WFW92HEFW0 Q1 no Q2 no Q3 no*stacked unit*Complaint of F1E1 and no operation. Confirmed power to unit is good. Needs new ACU. Replaced ACU. Tested with auto diagnostic and unit tested good.
Near Rochester, NY 14609
Tanner
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW5000DW1 Q1 no Q2 no Q3 noComplaint of no drain. Incomplete cycles. Following stored errors:F7E1 basket speed faultRan autodiagnostic and as soon as cycle tests spin it cancels. Lid unlocks but basket is still spinning. Ran tachometer test and unit failed. Needs new optics sensor. Replaced shift actuator. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near West Henrietta, NY 14586
Steve
Job Details: 02/13/2021
WASHER MAYTAG MHW6630HW0 On arrival found the display on right side was unresponsive. Removed power and cleaned connection to display board. After power was turned back on the display board worked as expected. If problem persists preorder ui
Near Rochester, NY 14624
Evan
Job Details: 02/13/2021
WASHER MAYTAG MVWC565FW2 Customer stating that unit is failing to engage into spin correctly and would not spin out most recent load. Upon inspection discovered f0e5 code stored for off balance load. Cleared code and ran diagnostic cycle to confirm function. Also ran unit in manual test mode on high spin. Unit is spinning out as it should. Called techline to document issue SR: 7730001814. Techline agent advised to go over use and care with customer and also proper cycle selection. Unit tested good otherwise.
Near West Henrietta, NY 14586
Steve
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW7600XW1 Replaced lid latch for not locking door causing machine to stop mid cycle. ; used 1 W10810403 (LID LOCK ASSY) from stock
Near Henrietta, NY 14467
Evan
Job Details: 02/13/2021
DISHWASHER MAYTAG MDB7600AWW Replacing all parts listed due to unit producing groaning noise. Replaced all parts listed. Tested unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 02/13/2021
WASHER WHIRLPOOL MHW8630HW3 Replacing dispenser due to unit filling detergent area of dispenser with water. Replaced dispenser. Tested unit. Unit tested good
Near Rochester, NY 14606
Evan
Job Details: 02/13/2021
DRYER AMANA NED4655EW1 Customer stating that timer will not advance. Discovered that unit will heat but timer never moves. Ordering timer ; ordrng 1 W10857612 (TIMER )
Near Pittsford, NY 14534
Evan
Job Details: 02/13/2021
OVEN WHIRLPOOL WOD51ES4ES01 Replacing main control and UI due to unit acting very erratically when trying to run bake or broil cycle. Replaced both parts. Tested unit. Unit tested good
Near Rochester, NY 14616
David
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW Found unit powered on but not cooling. Removed machine compartment cover. Found that the start device connector was not properly seated causing an arc and preventing the compressor from running. Properly seated start device connection. Unit began cooling. Customer to monitor.
Near Rochester, NY 14612
James
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Q1 n. Q2 n. Q3 n. Rails loose when opening freezer. Could not verify if issue was from previous repair Tightened rail screws and reinstalled drawer. Customer is to monitor
Near Rochester, NY 14618
Evan
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit would not clean properly. Upon inspection discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit. Ran diagnostic cycle. Unit tested good
Near Mount Morris, NY 14510
Dave
Job Details: 02/11/2021
WASHER MAYTAG MVWB765FW3 F7E9 locked rotor error code . Found motor hitting floor and causing error . Raised legs . Looked for leaking no leaks found . Ran calibration and auto diagnostics. Unit tested good .
Near Rochester, NY 14624
Evan
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replacing led module due to lights flickering inside cabinet. Replaced module. Tested lights. Cannot replicate issue. Unit tested good
Near Rochester, NY 14624
Evan
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW94HEXW2 Customer stating that unit is displaying f6e1 error code. Discovered that MCU is failing causing issue. Replaced MCU. Ran diagnostic cycle. Unit tested good. Discounted part $10 for customer from list price.
Near Webster, NY 14580
James
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRT519SZDW06 "Q1 n. Q2 n. Q3 n. Replaced ff door and inspected. Customer is to monitor. If frost reoccurs, replace fan kit."
Near Rochester, NY 14610
Tanner
Job Details: 02/11/2021
WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 noComplaint of residue on clothes.SR7729975726- Advised service kit on service pointer is on this machine fromnfactory. Advised to run clean washer cycle then wash all garments using heavy rinse option with zero detergent. Do this to remove retained detergent from garmemt. Once done ensure never dosing over 2 tablespoons of HE detergent. Pods reccomended to avoid over dosing soap.
Near Rochester, NY 14625
Tanner
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Q1 no Q2 no Q3 noComplaint of upper rack falling. Right adjuster has failed. Repaired with upgraded adjuster assembly. Tested and unit tested good.
Near Webster, NY 14580
Tanner
Job Details: 02/11/2021
WASHER MAYTAG MVWC200XW3 Q1 no Q2 no Q3 noComplaint of noise. Basket visibly not even.Inspected basket and suspension has failed. Propped suspension rod back in place ran auto diagnostic and unit tested good. While empty high spin is completely balanced. Quoted for suspension if issue returns.
Near Fairport, NY 14450
Steve
Job Details: 02/11/2021
REFRIGERATOR MAYTAG MFT2776FEZ00 "Replaced main control, led driver and ui for randomly turning off unit."
Near Fairport, NY 14450
Steve
Job Details: 02/11/2021
REFRIGERATOR MAYTAG MFF2258VEM9 Customer was complaining of food freezing in right crisper drawer. Restricted airflow for meat pantry that can cause freezing. Set temps to recommended setting of 4
Near Penfield, NY 14526
Steve
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDFE104DWH0 Found a piece of glass stopping the impeller on drain pump. Removed glass. The dishwasher tested good.
Near Rochester, NY 14622
Evan
Job Details: 02/11/2021
COOKTOP WHIRLPOOL KICU509XSS Customer stating that unit is flashing error code f47 and right side of cooktop will not operate. Discovered that line fuse tested open causing issue. Referring to service pointer W10556232. Service pointer calls for module to be replaced. Ordering module. ; ordrng 1 W10857232 (MODULE )
Near Geneseo, NY 14454
Dave
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS311SDHW01 Found the ice maker was jammed . Removed the ice and cycled the ice maker . Unit tested good
Near Webster, NY 14580
Evan
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF540PADB3 Replacing fill valve assembly due to unit failing to vent properly and causing water to surge towards front door and leak from door vent. Replaced assembly and tested unit. Unit is still leaking. Called techline agent. Took water temp temp is 110 degrees Fahrenheit. Ran multiple test with techline agent on phone. Unit would continually leak after each test. Techline agent is suggesting replacement of sump. Ordering sump SR:772979475; ordrng 1 W11025157 (SUMP & MOTOR )
Near Newark, NY 14513
Dave
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5100HC0 F0E3 overload error F0E5 off balance load F0E9 off balance pause . Checked all components. Ran auto diagnostics tested good . Calibrated unit . Unit is working as expected.
Near Webster, NY 14580
James
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 n. Q2 n. Q3 n. Unit makes chattering noise and freezing food in ff section. Damper motor is binding. Need damper; ordrng 1 WPW10196393 (Control)
Near Webster, NY 14580
James
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KFIS29BBMS00 Q1 n. Q2 n. Q3 n. Unit leaking from ceiling. Found reservoir cracked where it inserts into filter housing. Need reservoir. ; ordrng 1 W11168758 (Reservoir) and 1 Sh15
Near Ontario, NY 14519
Tanner
Job Details: 02/11/2021
DRYER MAYTAG MED6000XW0 "Q1 no Q2 no Q3 no.Complaint of dryer noise. Noise is immediate and constant. Replaced all 4 rollers, tension pulley. Lubricated supports. Vacuuumed unit cabinet. Tested unit and unit tested good.; used 1 492065, 1 349241T (ROLLER-SUPPORT 2PK), and 1 279640 (PULLEY-IDLER) from stock"
Near Hilton, NY 14468
David
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL GU2400XTPQ0 Inspected unit for thermal damage due to unit smoking during use. Found thermal damage at the control. SR7729916870 documented with safety. The control is NLA
Near Rochester, NY 14610
David
Job Details: 02/11/2021
FREEZER WHIRLPOOL KRFF707ESS01 Found ice building on freezer bottom. Cleaned drain tube and removed ice from defrost pan and freezer bottom.
Near Lima, NY 14485
Steve
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced main control and led driver for not inconsistent temp and lights sometimes not coming on. Found the dispenser motor is seized. Ordering motor; ordrng 1 W10822606 (motor)
Near Fairport, NY 14450
Steve
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KRFC300EWH01 Ordering fresh food section door gaskets for ripped gaskets. ; ordrng 2 W10830189 (gasket-fip)s
Near Rochester, NY 14620
David
Job Details: 02/11/2021
REFRIGERATOR MAYTAG MRT118FFFH05 Replaced fresh food thermistor and control due to temperature issue. Customer to monitor.
Near Rochester, NY 14606
David
Job Details: 02/11/2021
RANGE MAYTAG MER8800FZ2 Replaced harness and terminal block due to thermal damage. Tested burners and oven. Testing ok
Near Penfield, NY 14526
Steve
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT750SAHV0 Ordering spray arms and motor sump for not pushing water causing poor wash. ; rqstng P&A on 1 W10837249 (spray arm lower) and 1 W11087376 (pump&motor) and 1 WPW10498900 (spray arm)
Near Brighton, NY 14610
Steve
Job Details: 02/11/2021
DISHWASHER JENN AIR JDB3600AWS5 Ordering spray arm for broken arm. Ordering drain hose for restrictions causing slow drain ; ordrng 1 8269144A (drain hose) and 1 WPW10320512 (arm-spray)
Near Webster, NY 14580
Tanner
Job Details: 02/11/2021
DISHWASHER MAYTAG MDB4949SHB0 Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 no heatF6E4 float switch open.Cleared errors. Manually actuated float switch and switch clicks open and closed. Ran autodiagnostic cycle. Unit filla properly. Wash motor never starts. Inspected control and found motor circuit unplugged. Secured motor connector. Tested unit and unit tested good.
Near Rochester, NY 14606
James
Job Details: 02/11/2021
OVEN WHIRLPOOL WFE525S0HS1 Q1 n. Q2 n. Q3 n. Replaced control and tested bake and broil. Elements cycle properly. Customer is to monitor; dspstn on spec-tagged invntry: 1 W11256088 CONTROL
Near Newark, NY 14513
Dave
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WZF34X20DW01 "Freezer door isnt sealing .found the top is sunk in not sealing correct, ordering new door W10746789; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate)"
Near Palmyra, NY 14522
Dave
Job Details: 02/11/2021
RANGE WHIRLPOOL KSGG700ESS2 "Simmer burner not lighting all the way . Adjusted burner flame with no change . Unit needs new burner head , ordering burner head W11436986. Direct ship to customer ; ordrng 1 W11436986 (Burner head ( direct ship to customer ))"
Near Webster, NY 14580
Tanner
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5005KW0 Q1 no Q2 no Q3 no. Replaced ACU. Calibrated unit. Tested unit via autodiagnostic and unit tested good.
Near Spencerport, NY 14559
David
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced control and extension due to ice issues. Unit had a full bin when I arrived. No errors. Customer to monitor.
Near Webster, NY 14580
James
Job Details: 02/11/2021
RANGE WHIRLPOOL WEE745H0FS2 Q1 n. Q2 n. Q3 n. Unit giving cooling fan error. Found cooling fan spinning too slow in diagnostics. Need fan; ordrng 1 W11107275 (Cooling fan)
Near Rochester, NY 14621
Tanner
Job Details: 02/11/2021
DRYER WHIRLPOOL WED7500GC0 Q1 no Q2 no Q3 noReplaced door switch. Tested unit and unit tested good.
Near Ontario, NY 14519
James
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HW4 Q1 n. Q2 n. Q3 n. Unit not running through cycle every time and makes buzzing noise. Tested door switches. Need control; ordrng 1 W11342846 (Control)
Near Rochester, NY 14609
Tanner
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4816FW2 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via autodiagnostic and unit tested good.
Near Honeoye Falls, NY 14472
Dave
Job Details: 02/11/2021
DRYER KENMORE 110.6671269 Dryer motor is bad . Rollers are seized would need repair kit . Drum bearing is worn out . Door seal would need to be replaced as its broken . Customer is going to seek new machine ; rqstng P&A on 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 279441 (bearing ring) and 1 W10861521 (seal-door)
Near Rochester, NY 14612
David
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WML55011HS5 Unit will not heat due to a failed diode. Ordering diode mag tube and cap. ; ordrng 1 W11402082 (Mag tube) and 1 W11256462 (Diode) and 1 W11213318 (Capacitor)
Near Rochester, NY 14616
David
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 Unit was making around noise on start up. Noise was not there when I arrived. Removed drain pump to check for chopper. There was not a chopper on the pump or in the drain line. Re installed pump testedUnit agin to leak check. Unit tested ok
Near Rochester, NY 14611
David
Job Details: 02/11/2021
DRYER WHIRLPOOL WGD4815EW2 Found open dryer ignitor preventing u it from heating. Unable to test gas valve completely with the unit in this state. Ordering burner assembly which includes the ignitor. ; ordrng 1 W10823508 (Burner assembly.)
Near Rochester, NY 14606
Evan
Job Details: 02/11/2021
WASHER MAYTAG MHW7000XW2 Customer stated that unit is flashing error code. Discovered F1e2 code for for internal motor control failure. Ran test 3 on tech sheet. Confirmed voltage at MCU. Unit will need MCU. Ordering MCU ; ordrng 1 WPW10374126 (PLEASE ORDER FROM MARCONE )
Near Marion, NY 14505
James
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 n. Q2 n. Q3 n. Replaced pump and control and tested. Pump functions properly. Found lower spray arm fell off and melted to heater. Ship spray arm to customer; ordrng 1 WPW10491331 (Spray arm direct ship to customer)
Near Sodus, NY 14551
James
Job Details: 02/11/2021
DRYER MAYTAG MEDC465HWO "Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Noise coming from motor. Motor under ten years warranty. ; ordrng 1 279827 (Motor), dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK"
Near Spencerport, NY 14559
David
Job Details: 02/11/2021
WASHER MAYTAG MVWB865GW0 "Console will not accept selections. Lid is broken. Quoted for both. The customer will let us know when they are ready to proceed with the repair. ; rqstng P&A on 1 W11135391 (Console) and 1 W11259006 (Lid), dspstn on spec-tagged invntry: 1 W11162440 CONTROL"
Near Williamson, NY 14589
James
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW0 Q1 n. Q2 n. Q3 n. Unit leaking. Found hole in bellows at top and leaking on bottom. Rubber shavings all inside cabinet. Need acu and bellows. ; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows)
Near Brighton, NY 14610
Steve
Job Details: 02/11/2021
REFRIGERATOR JENN AIR JCD2595WEK00 "Found the ice maker mold is deteriorating and the laser control is not sending power to ice maker. Quoted for parts and labor; rqstng P&A on 1 2198597 (icemaker assy) and 1 W10757851 (cntrl-elec), states that autho needed"
Near Livonia, NY 14487
Steve
Job Details: 02/11/2021
RANGE KITCHENAID KSDG950ESS1 Replaced control for low speed downdraft not responding. Same result. Ordering blower; ordrng 1 W10921431 (motor-blwr)
Near Penfield, NY 14526
Evan
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replacing control per techline due to control failing to operate interior lights inside fridge and freezer. Replaced control. Lights will now flicker but not stay on. Ordering upper led harness and modules ; ordrng 1 W11205082 (UPPPER LED HARNESS W/LIGHTS ) and 1 W11462342 (ICE MAKER LIGHTS )
Near Rochester, NY 14611
James
Job Details: 02/09/2021
STACKED LAUNDRY GE GUD27ESSM1WW Q1 n. Q2 n. Q3 n. Unit leaked all over floor. Water stains on washer base. Unit overflowing during rinse. Inspected pressure hose. Need control; rqstng P&A on 1 WH16X27251 (Control)
Near Penfield, NY 14526
Evan
Job Details: 02/09/2021
WASHER MAYTAG MVWC565FW0 Attempted to replace gear case due to unit failing to properly engage into spin. Cannot remove agitator. Will need to be broken off to service. Ordering agitator ; ordrng 1 W11161960 (ORDER FROM MARCONE )
Near Rochester, NY 14615
Tanner
Job Details: 02/09/2021
WASHER MAYTAG MVWB835DW4 "Q1 no Q2 no Q3 noComplaint of no operation. Power cycling does not work. Following stored errors:F5E1 lid lock errorF2E1 stuck keyAble to obtain errors. Unit just beeps when trying to run diagnostic. Ordering ACU, UI, and lid lock in case lid lock error is true.; ordrng 1 W11170706 (ACU) and 1 W11115285 (Fascia) and 1 W10810403 (Lid lock)"
Near Pittsford, NY 14534
Evan
Job Details: 02/09/2021
OVEN WHIRLPOOL WOD51ES4ES01 Unit is flashing F1e1 code for internal error along with door like for f5e1. Unit will not stop attempting to lock door and will not run bake or broil. Ordering control and UI ; ordrng 1 W10807576 (CONTROL ) and 1 WPW10752316 (UI )
Near Penfield, NY 14526
Evan
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDPE234GPS0 Replacing tracks and upper rack due to rack failing to glide properly on tracks. Replaced all parts and tested rack for customer. Unit tested good
Near Rochester, NY 14626
David
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL GX5FHTXVY00 Customer was concerned with fluctuating temperatures in the freezer and fresh food section. Put unit into diagnostics to run test to compressor condenser fantast. Was unable to get compressor to start. Waited approximately 15 minutes for equalization still would not start. Replace start device with a spare from the truck unit tested good. Did not charge for relay
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL KDTE234GPS0 "Replaced top rack adjusters for broken tabs. Customer stated unit is not washing. Tested with glass on door. The spin arms are all moving and water is spraying properly. Recommended customer to run hot water at sink prior to use and use the high temp wash option. Recommend to also use rinse agent. Ordering screen for bent screen that will not seat properly; ordrng 1 WPW10463906 (SCREEN), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
Near Fairport, NY 14450
Evan
Job Details: 02/09/2021
MW-HOOD COMBO WHIRLPOOL KMHS120ESS10 Customer stated that unit was sparking inside cavity of microwave. Discovered that ceramic support in rear of cavity was cracked. Replaced supports and tested unit. Unit tested good
Near Ontario, NY 14519
James
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Q1 n. Q2 n. Q3 n. Replaced control and ui. Ran defrost cycle in diagnostics. Customer is to monitor
Near Spencerport, NY 14559
Tanner
Job Details: 02/09/2021
WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of burning smell. Belts are spinning around pulleys but not turning them. Belts are dry and no longer provide friction to spin/drain.; ordrng 1 12112425 (Drive belts)
Near Rochester, NY 14617
James
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW5620HW0 "Q1 n. Q2 n. Q3 n. Panel will lock itself, not start, or cancel a cycle. No error codes. Replaced control panel. Tested washer and it functions properly. Customer is to monitor if problem persists replace acu"
Near Webster, NY 14580
James
Job Details: 02/09/2021
RANGE WHIRLPOOL WEG745H0FS0 Q1 n. Q2 n. Q3 n. complaint of unit underheating. Burners not turning low enough. Microwave gets too hot when cooktop is used. Storage drawer gets hot when oven is used. Self clean not working. Tested oven and it was 20 degrees under temp. Calibrated oven and tested and temp is 350-370 on 350. Adjusted burners and verified cooling fan functioning. No error codes on range or mw. Suggest customer calls aqua lift team.
Near Caledonia, NY 14423
Dave
Job Details: 02/09/2021
WASHER WHIRLPOOL MHW6630HC0 Dispenser drawer is leaking . Unit needs new dispenser. Ordering part W11465533 . Customer has 5 year warranty on unit .needs to call it in . Took photo of proof of purchase ; ordrng 1 W11465533 (Dispenser)
Near Brockport, NY 14420
Tanner
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW7120HW0 "Q1 no Q2 no Q3 no*model number cannot be obtaimed due to lid being locked*Complaint of unit stopping mid operation. Smell of burning. Now inoperable. Garments locked inside.Cannot enter diagnostic. Confirmed 123.6 VAC to ACU. .9 VDC from ACU to UI. Proper voltage is 5 VDC. Unit still locked and full of water. Drain issues leading up to service call. Ordering drain pump, ACU and UI; ordrng 1 W11387680 (ACU) and 1 W11094978 (Fascia) and 1 W11396717 (Drain pump)"
Near Rochester, NY 14606
Tanner
Job Details: 02/09/2021
WASHER MAYTAG MVWB765FW1 "Q1 no Q2 no Q3 no.Complaint of error message then cycle stops. Intermittent issue. Following stored errors:F6E2 UI ACU communication errorF2E1 stuck keyRan autodiagnostic and completed without issue, continuity to UI harness is good. Ordering UI and ACU; rqstng P&A on 1 W11135392 (ACU)"
Near Penfield, NY 14526
James
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Unit not making ice. Found fill cup frozen. Defrosted icemaker and cycled. Icemaker quit halfway through cycle and had to reset power. Replaced icemaker and cycled.
Near Irondequoit, NY 14617
James
Job Details: 02/09/2021
DISHWASHER MAYTAG MDB8959SFE4 Q1 n. Q2 n. Q3 n. Authorization mutxp00ap1. Replaced adjusters and tested.
Near Irondequoit, NY 14617
James
Job Details: 02/09/2021
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n. Q3 n. Unit squeaking during spin. F7e9 locked rotor. Lid not unlocking. Can't start spin in diagnostics. Plugged washer into separate outlet and ran spin cycle successfully. Error code did not reappear. Calibrated control. Customer is to monitor
Near Rochester, NY 14611
Evan
Job Details: 02/09/2021
WASHER WHIRLPOOL NTW4516FW3 Customer stated that unit would not respond to commands. Upon article led verification light was on but control would not respond to commands. Reset control and then attempted to test unit. Unit began to function. Got unit into diagnostic and discovered f5e1 code for lid lock fault. Tested lock. Lock tested good. Ran diagnostic cycle to confirm function. Unit tested good