Local Reviews
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Shaiman C.
WASHER MAYTAG MVWC565FW Unit will not shift into spin or agitate. Actuator should be replaced. ; ordrng 1 W10913953 (actuator)
Gary T.
MICROWAVE KITCHENAID KMHC319ESS3 "Replaced open power cord to microwave, tested microwave. Microwave tested OK."
Evan E.
WASHER MAYTAG MHW5500FW Customer stated unit was not draining. Upon inspection unit was in drain lockout mode. Door would not open. Opened door manually Checked for error codesUnit displaying f3e1 code(water level system error)Inspected pressure hose Discovered that hose had come detached at air trap causing error code. Reseated hose Cleared error codeRan test cycle Unit tested good
Evan E.
OVEN KITCHENAID KODE500ESS04 Customer stated unit was not responding to commands. Upon inspection discovered that unit was displaying LCD/keypad mismatch . Keypad was not responding to commands could not get unit into diagnostic. Removed UI to inspect cable from LCD to keypad. Tested cable for continuity. Cable tested good.Reseated cable Unit is still not accepting commandsOrdering UI ; ordrng 1 W11087449 (console)
Dave F.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Dishwasher continues to fill while it is off . Found error code F6 E4 inlet water issue . Dishwasher needs fill valve .ordering new valve WPW10327249; ordrng 1 WPW10327249 (water intake valve)
David L.
DISHWASHER WHIRLPOOL WDF520PADM6 Check valve was stuck preventing drain. Cleared checkvalve. Unit tested good
Steve M.
WASHER MAYTAG MHW5500FW1 Washer was stuck in drain with load of clothes. F3e1 error. Drain trap was clear. No water in drain. Removed trap and cleaned. Pressure hose checked good. Ordering trap. ; ordrng 1 W10903220 (trap)
Gary T.
WASHER WHIRLPOOL WFW90HEFW0 "Replaced control and level sense that were not sensing the level of the water and running the pump all the time, replaced ui that wasn't accepting user commands, started and ran unit, unit testing ok."
David L.
REFRIGERATOR MAYTAG MSD2641KEB Unit will not start due to a locked compressor. Ustomer is going to replace.
Gary T.
RANGE KITCHENAID KSGB900ESS1 "Replaced noisey convection fan, tested unit and fan was quiet."
Gary T.
MICROWAVE IKEA IMBS104GSS00 "Replaced cooling fan motor that was cracked and making noise when running, tested unit and unit runs quite now.."
David L.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Re ordered icemaker fill tube due to receiving an incorrect part rescheduling for next week when customer is available; ordrng 1 W10853597 (tube-water) and 1 W10917894 (TUBE)
David L.
WASHER MAYTAG MAT10PDAAL Replaced motor due to unit not spinning. Atec warranty.
David L.
WASHER MAYTAG MVWC565FW Replaced broken suspension
Gary T.
WASHER MAYTAG MVWB766FW1 Slider making a clunking noise on the transmission. Ordering slider assy.; ordrng 1 W10734521 (slider)
Shaiman C.
WASHER WHIRLPOOL WTW4815EW0 "Customer concerned about a burning odor emitting from machine during agitation. No error codes present, could not recreate smell. Customer monitor. If problem persists return with drain pump."
David L.
REFRIGERATOR KITCHENAID KSRV22FVSS04 Unit is not cooling due to a locked compressor. Ordering compressor. Unit has 120 month coverage on part. ; ordrng 1 W10233961 (compressor)
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Sr7724268593Condenser fan and evaporator fan ps are both open. ReplAced control due to inconsistent voltage readings. Power to the unit is testing at 132vac which is damaging he motors. Documented with techline. Recomending that the customer have RG&E. check power to the home and repair as needed before proceeding. Ordering condenser fan; rqstng P&A on 1 W10854034 (motor-cond)
Dave F.
DISHWASHER KITCHENAID KDFE104DSS5 Dishwasher pump it turning on . Replaced pump tested in auto diagnostics. Dishwasher tested good .; dspstn on spec-tagged invntry: 1 W11085683 PUMP&MOTOR
Dave F.
DRYER WHIRLPOOL GEW9250PW1 Dryer not heating . Tested element . Thermal fuse. Thermal cut off and thermostat . All tested good .found no power going from control to element. Dryer needs control . Customer will look into buying a new unit .
Dave F.
WASHER WHIRLPOOL LSR7233EQ0 Replaced pressure switch / load switch .tested washer .tested good .
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Found motor getting power but not running. Quoted customer 399 for repair. Customer denied quote. Part covered under loyalty retention program as per jm. Replaced motor and the dishwasher tested good.
Shaiman C.
WASHER MAYTAG MVWX655DW "Unit was throwing F8E1 code upon arrival. Discovered water valves weren’t completely open and kinks in water line. Straightened water line opened up valve, cleared codes and ran auto diagnostic cycle. Unit testing good."
Steve M.
WASHER WHIRLPOOL WTW4616FW1 WJ2SQ00EPL1 found the customer had a rubber hose that is kinked causing the washer to not drain very well. Customer is going to repair kinked hose. The was washer tested good.
Evan E.
REFRIGERATOR FRIGIDAIRE DGHF2360PF1 Customer stated unit was leaking water inside Fridge. Upon inspection discovered that filter was cracked causing unit to leak while running the dispenser. Recommending replacement of filter Unit tested good otherwise Collecting service call fee
Shaiman C.
WASHER AMANA NTW4516FW Status lights not illuminating. Unable to enter diagnostics to view error codes. Control board must be replaced. ; rqstng P&A on 1 W11170317 (CONTROL )
Dave F.
REFRIGERATOR KITCHENAID WRV986FDEM01 Left hand drawer not closing correctly the rails are not pulling the dryer back in . Ordering new rails for left and right side of the left drawer .; rqstng P&A on 1 W11175838 (LEFT HAND RAIL) and 1 W11229689 (RIGHT HAND RAIL)
Steve M.
RANGE WHIRLPOOL WFE525S0HV1 Found control not sending power to bake or broil. Ordering control. ; ordrng 1 W11256088 (CONTROL)
Gary T.
OVEN JENN AIR JJW3830WP02 "Middle cooling fan is very loud, ordering middle cooling fan, upper oven has a oven cleaning error after preheat even when oven isn't being used, the ui display has lines in it and will not accept user commands. Ordering both cooling fans (see sticky note), ui, upper door latch assy and appliance manager.; rqstng P&A on 1 W10673678 (panl-cntrl) and 1 WPW10213755 (latch-door) and 1 WPW10273666 (blower) and 1 WPW10273667 (blower) and 1 WPW10292566 (cntrl-elec)"
Steve M.
WASHER MAYTAG MVWC565FW1 "Found shifter taking power from control again. Ordering shifter, control and capacitor for persistent no power at console. ; ordrng 1 W10913953 (actuator) and 1 W11158831 (CAPACITOR ) and 1 W11162438 (CONTROL)"
Shaiman C.
RANGE WHIRLPOOL WFG320M0BW2 "pRE-ORDERED PART HAD BROKEN GLASS AND MIS ALIGNED BRACKETS. ALSO NEEDED MULTIPLE OTHER COMPONENTS., ordrng W11209792/TRIM and W11211504/SUPPORT and W11105139/GLASS and W11178521/NAMEPLATE and W11170320/BRACKET and W11232008/TRIM-DOOR"
Shaiman C.
DRYER WHIRLPOOL WED7500GW Found restricted venting and dryer checked out good. 1 time customer instruct courtesy call.
Gary T.
DISHWASHER KITCHENAID KDTE104DSS0 "Found unit is not running the wash pump, needs a sump assy, customer is going to discuss with his wife, paid service call. Estimate only.; rqstng P&A on 1 WPW10605057 (pump and motor assy)"
Gary T.
DISHWASHER KITCHENAID KDTE104DBL0 "Replaced sump assy that had a wash motor was not running, not washing the dishes. Tested unit and unit is running okay"
Gary T.
DRYER KENMORE 110.948342 "Ran vent test on dryer, dryer failed that test. Venting runs through the basement ceiling and to the outside on the opposite side of the house. Checked outside vent, outside vent is clean. Advised customer to have a vent cleaning company clean the venting in the cellar ceiling. Charged service call only. Advise customer to have venting clean sooner than later to avoid thermal fuses opening."
Steve M.
RANGE FRIGIDAIRE FFEF3009PWD Found the thermostat seized and difficulty turning it off. Ordering thermostat; rqstng P&A on 1 316215901 (thermostat)
Steve M.
DISHWASHER KITCHENAID KDFE104DSS5 "KJ2AL00EPL1 found the tabs broke on adjusters. Ordering adjusters. ; ordrng 2 WPW10546503 (adjuster)s, dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Steve M.
DISHWASHER KITCHENAID KDFE104DBL4 Replaced motor sump for getting power but not running. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Steve M.
DISHWASHER JENN AIR JDB8200AWP1 Customer complaining of dishes not coming clean. Tested the dishwasher and the motor or runs. Cleaned out the spray arms. Customer is going to clean with afresh. If problem persists the dishwasher will need a motor. Quoted customer ; rqstng P&A on 1 WPW10455260 (pump&motor)
Steve M.
DRYER MAYTAG MDG2500BWW Found igniter getting power but not heating up. Ordering igniter. ; ordrng 1 4391996 (ignitor flat wp)
Dave F.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Refrigerator lights not turning on. Replaced led board . Tested refrigerator tested good .; dspstn on spec-tagged invntry: 1 W10830288 CNTRL-ELEC
Dave F.
MICROWAVE WHIRLPOOL WMH53521HV1 Replaced supports in microwave. Noticed the rack had some paint scratched off which is possible where the sparks came from . Ordering new rack W10803366; ordrng 1 W10803366 (rack)
Dave F.
RANGE WHIRLPOOL WFG505M0BW2 Oven gasket around door was torn . Replaced gasket tested odor made sure it's shutting correctly. Tested oven tested good .
David L.
REFRIGERATOR GE PFSS6PKXASS Replaced ice maker due to intermittent ice. Customer to monitor.
David L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Checked unit for leaks . Found unit dripping from sensor. Changed sensor and the leak stopped.
David L.
WASHER MAYTAG MHW3505FW1 Replaced valve due to poor dispensing. Customer to monitor.
David L.
DISHWASHER MAYTAG MDB8959SFZ4 While removing door found that the hinge on the right side was bent slightly binding the door. Adjusted hinge. Unit tested good afterwards
David L.
MICROWAVE WHIRLPOOL CAE2745FQ0 Unit needs coin interface. Unable to reach landlord to reschedule confirmation. Service keys are needed for repair; ordrng 1 WPW10491734 (interface)
David L.
REFRIGERATOR GE GTE21GTHCBB Replaced door switch with spare from the truck. Unit tested good
Evan E.
RANGE AMANA AGR3311WDW1 Customer stated they had changed ignitor but ignitor was still failing to glow. Upon inspection discovered gas valve was failing to send power to ignitor.Quoted customer to replace gas valve Valve (WP98014893) $150.00Labor $74.90Tax $25.19Service call fee $89.95Total $340.04Customer does not want to proceed at this time.
Evan E.
WASHER MAYTAG MVWC6ESWW1 Customer stated unit was stopping mid cycle. Started wash cycle unit filled as it should. After 15 mins of letting unit run unit stopped mid cycle. Was able to start cycle after pulling and releasing time knob. Unit's timer is failing.Ordering timer ; ordrng 1 WPW10243947 (timer)
Evan E.
DISHWASHER WHIRLPOOL WDF760SADT0 Customer stated wheels on lower rack had fallen off. Upon inspection discovered left front wheel assembly was missing both wheels.Replaced wheel assemblyUnit tested good ; used 1 W10195416V (WHEEL ) from stock
Evan E.
WASHER WHIRLPOOL WTW8000BW0 "Customer stated unit was producing unbalanced load error code. Upon inspection discovered basket was siting much lower than normal position. Ran test cycle Unit would not finish cycle due to basket swinging inside cabinet when attempting to go into spin. Also discovered bearing was failing unit was very noisy while attempting to spin. Ordering suspension & Bearing ; ordrng 1 W10247710 (washer,suspension) and 1 W10435302 (bearing)"
Evan E.
MICROWAVE WHIRLPOOL GT4175SPB4 Customer stated unit would stay running with door open. Upon inspection discovered lower door switch was failing Switch was not making contact with handle when door opened. Called safety team to document findings Sr: 7724204196Replaced switchRan test cycle Unit tested good ; used 1 56001100 (MICROSWITCH) from stock
Steve M.
REFRIGERATOR KITCHENAID KRSF505ESS00 Replaced ice maker for open motor. The ice maker tested good in diagnostics.
Steve M.
DRYER ELECTROLUX EIMED60LT3 Found the heater is open preventing heating and causing e64 error code. Quoted customer 379.73 for repair. ; rqstng P&A on 1 134792700 (heater)
Evan E.
REFRIGERATOR WHIRLPOOL MFI12570FEW01 Customer stated they could not remove water filter. Upon inspection filter was jammed and unable to turn filter. Could not get filter out by hand. Removed filter using channel locks. Discovered that filter that was installed Had marred edges causing difficult uninstallation. Customer is ordering replacement filterUnit tested good
Evan E.
WASHER WHIRLPOOL MVWB766FW1 Replacing gear case due to unit bearing inside washer failing and unit producing grinding noise while in spin or agitate Replaced gear case Ran test cycle Ran calibration cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
David L.
REFRIGERATOR JENN AIR JFC2290REP00 Tested ice maker for slow ice. Ice maker is in proper working order. Adjusted damper for inconsistent temps in the ff. Having customer monitor.
David L.
REFRIGERATOR KITCHENAID KRMF606ESS01 Unable to get to open wire for ice bin thermistor. Ordering door; ordrng 1 W10815693 (dor-fip ss)
Dave F.
DISHWASHER WHIRLPOOL WDT720PADM1 Wash pump not turning on every time . Replaced pump and motor . Tested in auto diagnostics. Tested good.
Shaiman C.
DRYER AMANA NED4655EW1 "Thermal cut off is testing open. Bad connection from plug wire to terminal block. Replaced thermostat & power cord. Unit testing good.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL 1 279838 ELEMENT , and 1 TJ5654 CORD 4' 3W"
Gary T.
DRYER MAYTAG MEDC465HW0 "Ran vent test and found door wasn't sealing properly causing leaking air and poor circulation, not allowing clothes to dry, repaired misaligned dryer door and tested unit. Unit is testing okay."
Gary T.
WASHER WHIRLPOOL MVWX655DW1 "Wash plate was loose and not agitating the clothes correctly, tighten down agitator bolts and tested unit completely. Unit tested OK"
Gary T.
REFRIGERATOR GE GSCS3PGXCFSS "Found waterline to dispenser frozen in door, customer recently moved some items to the shelf directly behind the dispenser causing cold air to flow directly across that portion of the freezer door where the water line runs. Advise customer to move those items and defrosted waterline"
Gary T.
WASHER MAYTAG MVWC565FW1 "Remounted loose strut that was causing the unit to go out of balance, t step and ran calibration. Unit is checking okay."
Gary T.
DISHWASHER KITCHENAID KDPE234GPS0 "Unit has improper drain running under the unit causing the unit to Siphon, advised the customer to seek the installer and have the drain rerouted to the sink and draining above the level of the water in the dishwasher."
Gary T.
DRYER WHIRLPOOL WED6600VW0 Replaced fixed thermal fuse that opened up and was not sending power to the element causing no heat and clothes not to dry. Tested unit and unit is working.
Steve M.
DISHWASHER WHIRLPOOL KDPE234GPS0 Customer is complaining of dishes not drying. Found no error codes. Found the water at 91 degrees coming into dishwasher after running hot water at sink. Instructed customer that dishwasher needs 120 degrees for proper drying. On third fill the temp read 112 degrees Customer also does not want to use rinse agent. The dishwasher tests good. Called tech line to document sr#7724262538 customer refused to sign.
Steve M.
COOKTOP JENN AIR C301 Replaced fan switch for intermittent operation. The switch worked as expected.
Dave F.
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 "Refrigerator not cooling . Refrigerator was on . Turned off refrigerator with user interface. Turned back on refrigerator, refrigerator started cooling looked at evaporator freezing evenly . Check condenser fan and it is not running . There is power going to the fan . Ordering fan motor WP2188874; ordrng 1 WP2188874 (condenser fan motor)"
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS00 Found the fresh food section evaporator drain was plugged causing water to freeze on the bottom and eventually leak out the the refrigerator. Cleared drain . Tested drain. Tested good . Defrosted evaporator . . Refrigerator tested good.
Dave F.
VAN FORD TRANSIT CONNECT Replaced front two tires
Dave F.
WASHER WHIRLPOOL WFW75HEFW0 Found error code F3 E1 water sensor. Checked for pressure hose kink . Found hose was not in the right location . Moved pressure hose tested unit in auto diagnostics. Tested good.
Dave F.
DISHWASHER MAYTAG MDB4949SDZ0 Replaced door latch and both door hinges to dishwasher for no closing correctly. Tested door and dishwasher tested good .
Dave F.
REFRIGERATOR KITCHENAID KRFC704FBS00 Water dispenser not dispensing water . Water bladder frozen . Valve water is turning on . We have changed these parts previously. Called techline SR 7724249069 . Techline said that there is no more suggestions for parts to change due to what we already changed and has decided that the refrigerator unrepairable . Customer to call whirlpool.
Evan E.
DRYER MAYTAG MGD6000XW Customer stated they were not able to reinstall lint trap door due to build up of lint in trap. Disassembled entire blower Blower was clogged full of debris Cleaned blower throughly Reassembled unit Ran test cycle Unit tested good
David L.
DISHWASHER WHIRLPOOL WDF770SAFZ1 Tightened seal on float switch due to water leaking. Customer monitor.
Steve M.
VERTICAL FREEZER WHIRLPOOL WZF34X18DW01 Sr#7724242457 the freezer is in unheated garage 24 degrees. Called tech line. instructed customer to put heat in room or move unit to heated room and wait a few days to check temp.
Gary T.
WASHER MAYTAG MVWC565FW1 "Found defective hot water valve that was staying on all the time once it was turned on, replaced valve assembly, tested OK."
David L.
DRYER WHIRLPOOL WED70HEBW0 Keypad works intermittently. UI must be replaced.; ordrng 1 WPW10553790 (panl-cntl)
Gary T.
DISHWASHER WHIRLPOOL WDF520PADB3 "Found unit draining slowly, found blockage in drain tube Removed buildup in drain tube causing slow drain tested unit and unit is draining and checking okay."
Gary T.
WASHER MAYTAG MVWX700XW1 "Customer complaint is unit is not spinning out clothes, water is drained. Ran diagnostics and found no error codes, (auto test was run last time and codes were cleared) ran manual tests, unit spun up multiple times with no issues, unit switch between modes with no issues. Both hot and cold valves are working. Struts are tight and in good shape, could not reproduce failure."
Gary T.
REFRIGERATOR WHIRLPOOL ABB1921BRW00 "Checked fridge operation, found bad connection at start relay, Repaired connection at the start relay on the compressor that was causing a burning smell. Ran diagnostics after and ran compressor, unit is checking fine."
Gary T.
DRYER KENMORE 110.7120201 "Replaced timer that wasn't sending power to the gas coils and was not heating the unit, checked over complete and unit is testing okay."
Steve M.
OVEN JENN AIR JJW2830DS01 Found the lower left light had a broken wire causing no power to light. Repaired wire and the light works as expected
Steve M.
REFRIGERATOR WHIRLPOOL WRS342FIAB02 Replaced ui And main control for freezing in fresh food section. The refrigerator tested good
Dave F.
DISHWASHER KITCHENAID KDFE104DSS5 Dishwasher sump motor not turning on . Found error code F4 E3 ran in auto diagnostics. Same result. Ordering PUMP&MOTOR W11085683; ordrng 1 W11085683 (pump&motor)
Steve M.
RANGE WHIRLPOOL WEE745H0FS1 Replaced infinite switch for not regulating heat on right front burner. Thenrange was tested good. Left burner with customer. ; dspstn on spec-tagged invntry: 1 W10275048 ELEMENT
Steve M.
WASHER WHIRLPOOL MVWB855DC2 Replaced main control and user interface for no response at ui. Calibrated and the washer tested good.
Gary T.
DISHWASHER KITCHENAID KDFE104HWH0 "Replaced motor with a shorted winding and a control with an open circuit that sends the power to the wash motor, tested unit and it is working."
David L.
RANGE KITCHENAID KSGG700ESS1 "Unit is not sensing the oven sensor at the control. Control is covered under 5 year parts warranty. Ordering control; ordrng 1 W11034208 (cntrl-elec), dspstn on spec-tagged invntry: 1 12001656 SENSOR"
David L.
COOKTOP KITCHENAID KCGD506GSS00 Replaced blower motor. And adjusted panels to reduce noise.
David L.
WASHER WHIRLPOOL WTW7300XW1 "Replaced hinges, unit testing good."
Evan E.
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated unit was not washing dishes no water was moving through cabinet. Upon inspection discovered unit was displaying error code 4-3 (wash motor not running)Ran test cycleConfirmed unit was failing with clear doorReplaced sump & motor Ran test cycle Unit tested good
Gary T.
OVEN WHIRLPOOL WFG520S0FS0 "Complaint is unit is not preheating, started bake burner the burner did light then about 15 seconds later shut down on its own, added ground screw to burner (unit already had harness mod) tried to start bake burner again, it lit and went out, ordering spark module and control.; rqstng P&A on 1 W11027098 (cntrl-elec) and 1 WPW10511278 (module-spk), dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED"
Evan E.
DRYER WHIRLPOOL WED4850HW0 Replacing drum due to paint chipping of original drum. Replaced drum Ran test cycle Unit tested good
Gary T.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Compressor is running hot and continually, not cooling, ordering compressor to replace a weak compressor.; rqstng P&A on 1 8201675 (compressor)"
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was dead no lights or operation. Upon inspection could get control to turn on but nothing else unit would not accept commands or start cycle. Could not get unit into diagnostic. Replaced control Ran test cycle Unit tested good
David L.
REFRIGERATOR WHIRLPOOL GD5RVAXVY00 Replaced the main control for not energizing the defrost circuit. Customer to monitor
David L.
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Unit is not cooling properly in the fresh food section due to he three way valve not operating properly. Ordering three way valve and controls.; rqstng P&A on 1 W10759801 (cntrl-elec) and 1 WPW10364560 (solenoid) and 1 WPW10443217 (valve) and 1 WPW10589837 (cntrl-elec), states that autho needed"
David L.
HOOD VENT KITCHENAID KVWB406DSS2 Led lights are not working properly. Replacing control & Leds.; ordrng 2 W11109591 (light)s and 1 WPW10727063 (cntrl-elec)
Gary T.
DRYER WHIRLPOOL WED7000DW "Could not contact customer on the phone, when I went to the house I explained this was normal and if I looked at it and found this that they would have to be charged a service call. The customer said he asks the rep he spoke to at lowes I'd this was the case and she explained that he would have to pay a service call if it was cosmetic. The customer canceled the call while I was at the door"
David L.
DISHWASHER WHIRLPOOL WDF770SAFZ1 Tightened seal on float switch due to water leaking. Customer monitor.
Steve M.
DRYER FRIGIDAIRE GLGQ2152ES3 Found the safety fuse open preventing heat. Found the vent is restricted. Customer is going to have cleaned. ; ordrng 1 137032600 (limiter)
Steve M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Customer complaining of unit shutting down entirely with no lights randomly and have to reset power to unit. Called tech line. After testing , found moisture by deli drawers user interface. ordering ui ; ordrng 1 WPW10769076 (cntrl-elec)"
David L.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Heater would run continuously outside of wash cycle. Replaced control. Unit testing good.
Steve M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Found the pantry ui full of water. Wires corroded on door. Quoted customer 1211.70. Customer denied repair. Called office and got parts covered under loyalty retention program. ; ordrng 1 W10815668 (dor-fip bl) and 1 WPW10769076 (cntrl-elec)
David L.
DISHWASHER AMANA ADB1400AGS1 Reconnected heater wires at control due to unit not heating. Connector was backed out. Unit testing good.
Dave F.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Damper making a lot of noise . Ordering new damper W11236851 ; rqstng P&A on 1 W11236851 (DIFFUSER DAMPER )
Evan E.
WASHER MAYTAG MHW3505FW1 Customer stated unit is not finishing cycle. Upon inspection discovered unit was displaying f9e1 code. (Long drain) Ran test cycle When unit reached drain portion of cycle could hear pump running but no water was exiting machine. Upon further inspection discovered Impeller inside pump has cracked causing unit not to drain. Ordering drain pump; ordrng 1 WPW10605427 (pump-water)
Evan E.
DRYER KENMORE 417.978127 Customer stated unit was producing burning smell while running. Upon Inspection discovered heat coil was causing smell. Quoting customer for repair..Heat coil (131475320) $95.00Labor $134.95S&H $11.11Service call fee $89.95Tax $26.48Total: $357.49Customer to contact office if they want to proceed; ordrng 1 131475320 (heater assy)
Gary T.
WASHER WHIRLPOOL LSR7233EQ0 "Unit was running adgitate, level sense switch is fused and causing the unit to run without water. Ordering level sense switch.; ordrng 1 W10820051 (switch-wl)"
Gary T.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Evaporator fan is noisey, ordering evap fan to replace noisey fan.; ordrng 1 WP2315549 (motor-evap)"
Gary T.
WASHER AMANA NTW4516FW2 "Replaced control that was dead, no power, ran calibration, unit checks okay"
Gary T.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found adjusters were broken and the upper rack was falling out, replaced adjusters and tested dishwasher. Unit checks okay"
Gary T.
DISHWASHER FRIGIDAIRE FGHD2465NF1A "Unit had a stuck key error code, replaced ui and unit tested okay."
Evan E.
DRYER WHIRLPOOL WGD4850HW0 Customer stated drum was causing thumping noise while spinning. Ran unit for 1/2 hour with light load inside of drum after 20 mins or so could see that drum was skipping on rollers once warm. Suspecting imperfection in drum due to rollers already being changed.Ordering drum; ordrng 1 W10899578 (drum)
Evan E.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 I was not able to give proper diagnosis of unit. I am rescheduling customer for Friday 03-01-19 have not collected service call fee yet; schdld next appmnt for 3/1 FRI 9-12
Steve M.
DRYER MAYTAG MEDC215EW1 Found the belt had come off the idler pulley causing excessive noise. Removed and reinstalled the belt and the dryer tested good.
Gary T.
DRYER WHIRLPOOL WED6600VW0 "Unit has no heat, found an open high limit thermal fuse, ordering thermal fuse.; rqstng P&A on 1 WP8577891 (thrmst-fix)"
Steve M.
DRYER WHIRLPOOL WED5600XW0 Replaced rollers and idler pulley with maintenance kit for loud operation. The dryer tested good ; used 1 4392067 (REPAIR KIT) from stock
Shaiman C.
WASHER MAYTAG MHWC7500YW0 "INSTALLED NEW WATER PUNNP FOR UNIT DRAINING SLOW, UNIT CHECKS OK"
Shaiman C.
OVEN WHIRLPOOL JJW3830DP00 INSTALLED USER INTERFACE TO REPLACE ONE WITH STUCK KEY. UNIT CHECKS GOOD.
Steve M.
WASHER FRIGIDAIRE n/a Tested washer and it worked as expected. Removed lid and inspected and found no water residue in bottom of unit. The washer spun out on high spin. The washer tested good.
Evan E.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Customer stated unit was producing grinding noises while in wash cycle. Ran unit to hear noise. Suspecting something is hitting motor impeller.Removed motor Discovered broken knife inside motor causing noise. Removed knife Reassembled unit Ran test cycle Unit tested good
Gary T.
REFRIGERATOR WHIRLPOOL WRS321SDHV00 "No cool in refrigerator section, freezer section starting to warm up. Found defrost circuit was not defrosting the evaporator. Defrosted evaporator checked element and thermistor. Element and thermistor are good ordering U I/defrost control; ordrng 1 W11214887 (UI)"
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Unit was warm in both fridge no freezer, found low refrigerant area around new evap tested positive for up dye, reordering evap. Recharged system.; ordrng 1 W10836706 (evaporator)"
Evan E.
WASHER MAYTAG MVWB765FW2 Installing gear case due to original gear case producing a whistling sound sound while spinning and agitating. Replaced gear case Ran calibration cycle Ran test cycle Unit tested good
Gary T.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "When removing the dishwasher tub from box found upper left-hand damage to tub and broken inner rail. Pictures attached, Re-ordering tub; ordrng 1 WPW10681506 (tub-dishwr)"
Evan E.
DISHWASHER MAYTAG MDB7100AWW Unit is leaking from door seal due to gasket being installed incorrectly.Installed gasket correctly Ran test cycle Unit tested good ATEC WARRANTY
Evan E.
OVEN WHIRLPOOL WFC150M0EW3 Replacing burners due to burners not heating consistently or holding temperature.Replaced burners Tested burners Unit tested good
Gary T.
REFRIGERATOR FRIGIDAIRE FPHN2899LF2 "Found water buildup in freezer section due to the defrost drain being plugged, defrosted ice plug and drain, checks okay."
Gary T.
REFRIGERATOR MAYTAG MFI2269FRW00 Applied lube to right hand crisper drawer to reduce binding while drawer is being opened. Replaced binding deli drawer rail that was binding. Checked unit over and everything is working okay.
David L.
REFRIGERATOR GE PFSS6PKXASS The ice maker motor is not functioning properly preventing harvest. Ordering ice maker; ordrng 1 WR30X10097 (icemaker)
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Inspected refrigerator and found refrigerator door gaskets were tearing, replaced refrigerator door gasket's heated them with a hairdryer to the to help them seal. Unit checks fine."
Gary T.
MICROWAVE WHIRLPOOL WMHA9019HZ1 display had lines in it. Replaced door assy with display
David L.
DRYER MAYTAG MEDC400VW0 Rescheduled customer ; schdld next appmnt for 3/1 FRI !
Gary T.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Replaced second evap fan, first replacement failed after a couple days. Testing okay. Returning defective fan. New fan running."
David L.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Ice maker fill tube is freezing . Ordering tube; ordrng 1 W10883965 (tube-water)
David L.
WASHER WHIRLPOOL WFW75HEFW0 Console is shutting off during selections. Ordering console; ordrng 1 W10911021 (panel-cntl)
Gary T.
RANGE FRIGIDAIRE FFGF3054TSA "Found no power to stove, found open power line. Replaced power cord tested unit. Unit tests OK."
David L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Light pipe is missing from door. Ordering light pipe; ordrng 1 W11036316 (light-ind)
Steve M.
DRYER AMANA LEB317W2 Took bottom panel off dryer and found no evidence of water residue. Tested dryer and it dryer as expected.
Steve M.
RANGE JENN AIR JDS1450FS0 Found a dent on new ui by left corner. Ordering another ui for f21 error ; ordrng 1 W10911397 (panl-cntrl)
Steve M.
REFRIGERATOR AMANA ART318FFDW03 Replaced evaporator and thermistor for erratic temps. The refrigerator tested good.
Steve M.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Replaced fresh food light for shorted control on light. The light tested good multiple times.
Steve M.
DISHWASHER KITCHENAID KDFE104DBL4 Found motor getting power but not running. Ordering motor; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
David L.
WASHER WHIRLPOOL WTW8200YW0 Replaced worn tub bearing. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Shaiman C.
WASHER WHIRLPOOL WFW9150WW01 "Inspected unit and found torn bellow, shipping part to customer, no return service needed, ordrng WPW10381562/bellow for washer(by KB)"
David L.
WASHER WHIRLPOOL MVWB766FW1 Replaced gearcase due to noise. Unit tested good after install.
David L.
DRYER WHIRLPOOL WPL7500GCEPR Unit testing good. Che led fuses and connections
Steve M.
REFRIGERATOR MAYTAG MFC2062FEZ00 Found door is not hitting door switch causing no power to ice maker. Raised door and added a piece of foam. The ice maker is getting power when the door is closed now.
Steve M.
DISHWASHER KITCHENAID KUDD03DTSS3 "Filled ,washed and drained multiple times and could not recreate the water leak. Customer is going to monitor."
David L.
WASHER MAYTAG MVWC425BW1 Checked unit in diagnostics. Unit passed ran calibration. Customer to monitor
Shaiman C.
WASHER MAYTAG MVWB835DW3 "Installed new gearcase for making grinding noise during spin cycle, unit tests good."
Dave F.
RANGE FRIGIDAIRE FGF324BHWA Oven not igniting . Needs new ignitor. Called landlord . Quoted . Decided they will purchase a new oven .
Dave F.
DRYER MAYTAG MGD8200FW0 Dryer vibrating well running . Found lint had built up on the blades inside the blower causing to the vibrate through the entire machine . Removed lint . Tested unit tested good . Suggested to have vents cleaned. Found F4 E3 restricted air flow error code
Dave F.
DRYER WHIRLPOOL WGD5840SW0 Found the dryer is heating up but squeaking pretty bad . Cleaned roller shafts and replaced belt . The belt had a tear in it . Tested dryer tested good .; used 1 341241 (BELT) from stock
Dave F.
WASHER AMANA NTW4516FW1 Lid lock not working . Replaced lid lock . Calibrated washer . Ran in auto diagnostics. Tested good .
Dave F.
WASHER MAYTAG MAH9700AWW Washer basket not turn causing E3 error code. Found that the motor was working but the bearing is no good . Parts to repair unit are unavailable.
Dave F.
DRYER WHIRLPOOL WGD4616FW1 Door not closing correctly found the catch was not working right . Replaced catch tried the door . Tested good . ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM2 Replaced motor sump for motor getting power but not running. The dishwasher tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Steve M.
DRYER WHIRLPOOL CGM2795FQ The dryer did not fail on arrival. Tested door switch multiple times. If problem persists preorder door switch. WP3406107
Steve M.
DRYER MAYTAG MEDB765FW0 The dryer is working as expected. Instructed customer on use of user interface and the capacitive touch interface. Tested vent with vent tool and found the vent is restricted. Informed customer to have it cleaned.
Evan E.
WASHER WHIRLPOOL MVWB766FW1 Customer stated unit was producing grinding noise. Checked for error codes . No codes present. Ran test cycle . During spin portion of cycle could hear noise customer was referring to. Gear case is causing grinding noise while spinning and agitating. Ordering gear case. ; ordrng 1 W10811956 (GEAR CASE)
Steve M.
DISHWASHER KITCHENAID KDTE234GPS0 Replaced motor sump for getting power but not running. The dishwasher tested good
David L.
WASHER WHIRLPOOL WFW87HEDW Unit would not drain. Drain pump getting 120vac but not moving. Replaced pump. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Replaced gasket and adjusted hinge with kit. Greased mullion. Unit testing good.
Steve M.
DISHWASHER KITCHENAID KDTM354DSS0 Found the control is burned where the power comes into the control and the plastic tabs on back broke off causing the control or hang inside door. The dishwasher need a control and harness. ; ordrng 1 W10566915 (harns-wire) and 1 W10854216 (cntrl-elec)
David L.
REFRIGERATOR FRIGIDAIRE FFTR1821QW7A Freezer is not pulling down to temp because the unit is in an unheated space in the garage. Explained to customer why this was a problem. Unit will need to be moved into a heated space to operate properly.
Gary T.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Ice maker had not produced ice, found bail arm was not in place correctly and icemaker connection wires were binding the bail arm, moved wires and reseated bail arm correctly and unit made ice, filled and cycled completely, unit tested okay."
Gary T.
REFRIGERATOR GE GSCS3PGXCFSS Replaced cracked water tank that was leaking in the fridge.
David L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Shelf lights are turning on a a second then getting brighter. Led lights working normally. Called tech line sr7724223489 Ordering control and pantry UI; ordrng 1 W10843055 (cntrl-elec) and 1 W11089930 (UI)
Gary T.
MW-HOOD COMBO WHIRLPOOL WMH32519FS0 "Door Open alarm was coming on when door was closed and interior light was not lighting, installed interlock kit to correct door open alarm and light not coming on. Tested microwave check door unit is working now; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Gary T.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Found low refrigerant in sealed system and a slow leak on the dryer used when replacing the compressor on 9/19/18 Replaced dryer that had a leaking valve, aptec warr. On part and labor, charged service call, called tech line to document. SR# 7724223967; used 1 WPW10143759 (DRIER-UV DYE) from stock"
Gary T.
REFRIGERATOR WHIRLPOOL WRS322FDAB05 "Found no lights in fridge and freezer section, Power supply to leds was not powering the leds, replaced led/power supply board. Checked unit and unit plus lights working now"
Gary T.
WASHER WHIRLPOOL WTW6800WB1 "Unit had a cracked drain pump housing and was leaking water, replaced drain pump that had a cracked housing, tested unit."
Shaiman C.
DISHWASHER KITCHENAID KUDS35FXWH5 "Replaced adjusters for being broken, unit checks ok"
Steve M.
RANGE WHIRLPOOL WFE525S0HZ1 Replaced front panel and cooktop for cosmetic damage on arrival. The range tested good.
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Removed ice from fill tube. Replaced ice maker for open motor. The ice maker tested good
Gary T.
MICROWAVE KITCHENAID KMHC319ESS3 "Found damaged power cord, ordering power cord.; ordrng 1 W10708076 (cord-power)"
Steve M.
DRYER WHIRLPOOL WGD4616FW customer said it left clothes damp after auto dry twice and he put it on timed dry and the unit shut off and would not restart. Tested dryer and it started and dried as expected. Cycled properly. Let it run for about fifteen minutes and it did no stop heating or shut off. Customer is going to monitor.
Steve M.
REFRIGERATOR WHIRLPOOL WRS342FIAB02 "Found the freezer is -10 and fresh food section is 30 degrees. Tested dampers,thermistors and fans and they were good. Ordering control and UI. ; rqstng P&A on 1 W11082782 (cntrl-elec) and 1 WPW10518959 (cntrl-elec)"
Evan E.
OVEN KITCHENAID KODE507EBS04 Customer stated sliding rack in upper oven was not able to slide freely. Upon inspection discovered that rail was partially bent causing rack not to slide correctly. Ordering new rack Can ship item to customer ; ordrng 1 W10282972A (SHIP TO CUSTOMER)
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced Ui and water dispenser pad for water not dispensing. Replaced ice maker for no ice production. The ice maker called for water and cycled properly. The refrigerator tested good
David L.
REFRIGERATOR MAYTAG MFF2558VEB8 Fan is still loud. Ordering foam insulation and fan blade; ordrng 1 876370 (insulation) and 1 WP2169142 (evaporator fan blade) and 1 WPW10175909 (grille)
David L.
DISHWASHER KENMORE 665.13899K801 Unit is not sensing temperature and going off on a heating error. Control is nTo energizing heater; ordrng 1 WPW10285180 (cntrl-elec)
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replacing UI due to unit not accepting commands. Keypad was flashing f2e2 UI was failing to communicate with CCU.Replaced UI Ran test cycle Unit tested good
Evan E.
MICROWAVE WHIRLPOOL WMH53521HV1 Customer stated unit was sparking while in use. Upon inspection discovered supports for rack in rear had cracked causing rack to attempt to fuse itself to case. Ordering rack supports; ordrng 2 W10740485 (support)s and 1 W10749119 (support) and 1 W10749120 (support)
Evan E.
RANGE WHIRLPOOL WFC150M0EW2 Customer stated none of burners are holding temprature. Switch and receptacle are functioning as they should but coils on burners are failing. Ordering burners ; ordrng 2 W11255551 (BURNER)s and 2 W11255552 (BURNER)s
Dave F.
DRYER WHIRLPOOL WGD4850HW0 Found the inner door paint had chipped off . Replaced door and gasket . Tested door tested good .
David L.
WASHER MAYTAG MAT10PDAAL Unit will not drain ordering pump and motor atec warranty; ordrng 1 12002351 (motor-drve) and 1 WP6-2022030 (pump as pa)
Shaiman C.
DRYER WHIRLPOOL n/a "INSPECTED UNIT FOR RUNNING TO HOT, RAN VENT TEST AND UNIT FAILED. RECOMMENDING THAT CUSTOMER CLEAN VENTING."
Shaiman C.
WASHER WHIRLPOOL WTW7300XW1 "customer complained of banging noise, unbalanced load code, and lid closing hard. found a part from hinge assembaly in detergent department. could not recreate banging noise..,(by KB)"
Evan E.
DISHWASHER WHIRLPOOL WDT780SAEM2 Customer stated top rack was falling due to wheels becoming detached from adjuster. Upon inspection discovered adjuster had broken causing rack to fall and not glide properly.Replaced adjusters Unit tested good
Shaiman C.
DISHWASHER WHIRLPOOL WDF520PADM6 "Inspected unit and found that the drain hose is plugged causing unit not to drain. , ordrng w10545278/drain hose for dishwasher(by KB)"
Evan E.
RANGE FRIGIDAIRE FEF368GQB Installing new bake element due to old element cracking causing unit not to heat. Replaced element Ran test cycle Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHV0 Replacing adjusters due to wheels falling off original adjusters causing top rack to fall down. Replaced adjusters Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW4816FW2 Installing water temprature switch due to unit failing to actuate hot valve when switch is set to hot water. Replaced switchRan test cycle Unit tested good