We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Pittsford, NY 14534
Steve
Job Details: 06/10/2021
Found the ice maker not calling for water. Ordering icemaker. ; ordrng 1 W10882923 (Ice maker) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14625
Steve
Job Details: 06/10/2021
Replaced door switch for broken tab on switch. The dryer tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Pittsford, NY 14534
Steve
Job Details: 06/10/2021
Replaced motor and control for motor not starting. The dishwasher is testing good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Pittsford, NY 14534
Steve
Job Details: 06/10/2021
Found the door was twisted and bottom of door was sticking out and not closing properly. Bent door back to position and the dryer tests good.
We serviced a
WHIRLPOOL RANGE
Model KCGC500JSS0
Near Canandaigua, NY 14424
Dave
Job Details: 06/10/2021
Right front burner not lighting everytime. Removed burner and readjusted it to get a good ground . Tested multiple times and tested good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Lima, NY 14485
Steve
Job Details: 06/10/2021
Replace door hinge with widened holes for adjustment and the door is now closing properly.
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Fairport, NY 14450
Steve
Job Details: 06/10/2021
Replaced blower for loud bearing in blower. The dryer tests good
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFH4
Near Palmyra, NY 14522
Dave
Job Details: 06/10/2021
Drain pump is seizing up . Hit drain pump and it started draining . Ordering drain pump ; ordrng 1 WPW10348269 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Manchester, NY 14504
Dave
Job Details: 06/10/2021
"Frost build up in freezer . Customer spoke of ice dispenser door keeps opening . The frost could be caused by this letting the warm air in . Ordering pad for ice dispenser, UI and separator . ; rqstng P&A on 1 W11265135 (panel-ui) and 1 WPW10353552 (separator) and 1 WPW10353848 (pad)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Rochester, NY 14609
Evan
Job Details: 06/10/2021
Replacing control panel and ACU due to unit failing to respond to commands. Replaced control. Ran diagnostic test cycle. Unit tested good
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Rochester, NY 14609
Evan
Job Details: 06/10/2021
Customer stating unit will not tumble or dry discovered that motor is seized and will not move. Ordering motor and blower ; ordrng 1 279827 (MOTOR) and 1 WP694089 (BLOWER WHEEL )
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Avon, NY 14414
Steve
Job Details: 06/10/2021
Replaced gearcase for noisy bearing inside gearcase. The washer tests good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH5
Near Marion, NY 14505
Dave
Job Details: 06/10/2021
Replaced both adjusters on top rack . Rack is now working as expected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Palmyra, NY 14522
Dave
Job Details: 06/10/2021
Ice maker cycling but not calling for water . Jumped L and V water valve turned on and was working . Unit needs ice maker . Customer is going to think about repair . ; rqstng P&A on 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Phelps, NY 14532
Dave
Job Details: 06/10/2021
Could not get basket out . Called EE tried different things I could not get it out . Put PB blaster in the bearing to help loosen it up for next trip; schdld next appmnt for 6/16 WED !
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lyons, NY 14489
Dave
Job Details: 06/10/2021
"Replaced gearcase for unit leaking past the tub seal .cam and belt for being covered in oil and slipping . If any more problems persists order suspension. Model and serial tag has fallen off ; used 1 WPW10006384 (BELT), and 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ1
Near Rochester, NY 14605
Evan
Job Details: 06/04/2021
Customer stating they can smell gas inside the oven while not in use. Unit had been tagged not to use by local gas company. Bubble tested fittings and connections at regulator unit is not leaking at regulator. Tested orifice connections for bake and broil inside oven. Unit was not leaking inside oven from either bake or broil orifice. Checked connections at upper burner bar. Could not find leak at burner bar. Tech cannot find leak at this time. Advised customer to contact local gas company and have them out for reinspection of unit
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
Evan
Job Details: 06/04/2021
Customer is stating unit is not spinning correctly. In some cases unit will not spin out load correctly and will continue to display washing in display and never advance. In other cases unit will advance to final spin and will display 1 minute left in Display but will continue to spin for up to 15 mins. Checked for error codes. Unit was displaying code f3e1 for pressure system fault. Confirmed that pressure switch line didnt have any breaks or holes in line itself. Ordering control and pressure switch ; ordrng 1 W11316246 (PRESSURE SWITCH ) and 1 W11322903 (CONTROL )
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ0
Near Webster, NY 14580
Evan
Job Details: 06/04/2021
Customer is concerned that unit is not heating correctly compared to old unit. States that when heating certain items amount of time will need to be extended due to time being cold still. Checked unit for error codes. No codes present. Tested unit with cup of water and ran unit on 100% cool power for 1 minute. Tested unit this way multiple times. Unit is heating cup of water as it should. Advised customer unit is working as it should to correct issue technician suggested increasing time when heating items.
We serviced a
GE DRYER
Model GTD75ECPLDG
Near Rochester, NY 14611
Evan
Job Details: 06/04/2021
Replacing control due to unit failing to respond to commands. Replaced control and programmed. When testing unit unit began to produce noise. Discovered that unit needs bearing kit. Ordering bearing ; ordrng 1 WE3M33 (DRIVE ASSEMBLY )
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Rochester, NY 14615
Evan
Job Details: 06/04/2021
Customer stated unit was producing noise. Discovered that left side roller was seized. Replaced rollers. Tested unit. Unit tested good; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Rochester, NY 14616
Evan
Job Details: 06/04/2021
"Customer stated that initial was producing squealing noise while in high spin. Checked for error codes. No codes present. Ran diagnostic cycle unit completed cycle as it should. Ran unit on high spin in manual test mode could hear squealing noise customer referred to noise tech is heating multiple noises. Main noise is coming from motor other squealing is coming from transmission. Ordering motor and transmission ; ordrng 1 W11026785 (MOTOR ), dspstn on spec-tagged invntry: 1 W11423758 GEARCASE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rochester, NY 14626
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Replaced controls and freezer harness. Unit began cooling once powered on. Customer is to monitor defrost.
We serviced a
GE WASHER
Model GTW750CPLDG
Near Rochester, NY 14611
Evan
Job Details: 06/04/2021
Customer stated that unit was leaking water. Ran test cycle and discovered that drain is backing up into sink and overflowing this is causing leak. Advised customer to contact Plumber. Unit itself tested good
We serviced a
KITCHENAID 50#IM 18' FS
Model KUIC18NNXS0
Near Rochester, NY 14610
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Replaced heater grid and tested. Verified unit is cooling. Unit functions properly. One year warranty on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ontario, NY 14519
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled. Flushed water line. Customer is to monitor. Recommend replacing piercing valve.
We serviced a
MAYTAG REFRIGERATOR
Model MFB2055YEM00
Near Ontario, NY 14519
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Replaced lh door and hinges. Installed nameplate. Freezer door is rusting. Customer going to contact warranty company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Webster, NY 14580
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Unit was getting warm and making a grinding noise. Ff section at 45 deg on max setting. Damper chatters and runs continuously. Need damper ; ordrng 1 W11087463 (Damper)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Rochester, NY 14612
James
Job Details: 06/04/2021
"Q1 n. Q2 n. Q3 n. Light not powering on. Customer replaced bulb and it's not working. 120v to light socket. Power will not turn off to socket. ; ordrng 1 W11391714 (Cntrl) and 1 W10210871 (Holder), dspstn on spec-tagged invntry: 1 8206232A BULB"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Rochester, NY 14626
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Unit not draining. Found check valve stuck. Freed check valve and tested. Filled and drained unit twice.
Near Rochester, NY 14612
David
Job Details: 06/04/2021
Picked up oven door.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Rochester, NY 14616
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Replaced pump and tested. Found no leaks.
We serviced a
FORD VAN
Model TRANSIT CONNECT
Near Rochester, NY 14610
Tanner
Job Details: 06/04/2021
Dropped off van
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269FRZ06
Near Irondequoit, NY 14622
David
Job Details: 06/04/2021
"Unit is running but not cooling. Low side pressures in deep vacuum. Ordering drier, evaporator and compressor. ; ordrng 1 W10507884 (Compressor) and 1 W10314606 (Evaporator)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEE00
Near Rochester, NY 14617
David
Job Details: 06/04/2021
The ice make motor is getting 120vac but will not harvest. Harness testing ok through fuse. Ordering ice maker ; ordrng 1 W10884390 (Ice maker) and 1 Sh (Shipping)
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near Webster, NY 14580
Tanner
Job Details: 06/04/2021
Q1 no Q2 no Q3 noComplaint of unit leaking. Everytime unit is used.Filled unit multiple times. Source of leak not obvious. Unable to locate source of leak. Scheduling 2nd opinion.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Avon, NY 14414
Steve
Job Details: 06/04/2021
Found no error codes. Customer complaint of leaking a lot of water. Tested in manual diagnostics and normal cycle. Could not find leak at all but the gearcase had marble sounds while agitating. Ordering gearcase. ; rqstng P&A on 1 W11454372 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW03
Near Irondequoit, NY 14609
David
Job Details: 06/04/2021
Customer had to shut off water supply due to puddling near freezer door. Found loose water fitting at door hinge. Reconnected and tested water and ice. Customer to monitor for ice after 24 hours.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Fairport, NY 14450
Steve
Job Details: 06/04/2021
Found the fresh food section 55 degrees and evaporator frosted but not iced up. The freezer was 35 degrees. Thermistors tested good In Diagnostics. Ordering sealed system parts. ; ordrng 1 W11116006 (Ff evap) and 1 WPW10608485 (Freezer evap) and 1 W10276644 (Compressor) and 1 W11094466 (Three way valve) and 1 WPW10143759 (Dye drier)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Lima, NY 14485
Steve
Job Details: 06/04/2021
"Replaced door. Top hinge is out of align,emu and top of door will not close. Ordering hinge. ; ordrng 1 WP2261963 (Hinge), dspstn on spec-tagged invntry: 1 W11178521 NAMEPLATE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW0
Near Geneseo, NY 14454
Dave
Job Details: 06/04/2021
Ordering door gasket for unit possibly leaking from there . Couldnt get unit to leak .; ordrng 1 WPW10524469 (gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Pittsford, NY 14534
Dave
Job Details: 06/04/2021
Replaced door gasket and tested unit in diagnostics unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Irondequoit, NY 14609
David
Job Details: 06/04/2021
Installed door shins and hinge. Sealed cabinet to liner. Door sealing ok. Customer to monitor
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Macedon, NY 14502
Tanner
Job Details: 06/04/2021
Q1 no Q2 no Q3 noComplaint of start button not working. Put unit in diagnostic and LED turns on but does not respond to inputs. F2E1 stuck key stored. Replaced UI. Tested unit and unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Rochester, NY 14618
Dave
Job Details: 06/04/2021
Ice maker has E2 motor error code . Tried to cycle unit in diagnostics would not cycle . Replaced ice maker and tested unit in diagnostics. Ice maker cycled . Temps in freezer were -2 and fresh food was 38 . Ice bin temp was 5 degrees . Unit is getting cold enough to cycle . Unit tested good ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairport, NY 14450
Steve
Job Details: 06/04/2021
Replaced hinge suppressor for broken suppressors.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Macedon, NY 14502
Tanner
Job Details: 06/04/2021
Q1 no Q2 nonQ3 noComplaint of garment stuck under agitator. No stored errors. Removed stuck garment. Ran autodiagnostic cycle and completed without issue. Reviewed use amd care for unit.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Rochester, NY 14618
Tanner
Job Details: 06/04/2021
"Q1 no Q2 no Q3 noComplaint of odor of gas since install. Entering laundry room odor is not present. Customer states no paint thinners, adhesives, refinishing chemicals used that may cause gas like odor. Ran unit and observed gas valve open when igniter is glowing hot. Combustion is immediate when gas valve opens. Flame is blue in color. No light yellow coloring indicating poor combustion. Unit venting properly. Venting runs right behins unit and vents dirctly outside. Ran unit for several minutes and did not smell odor of natural gas. Dryer located in small laundry room with little to no ventillation when door is closed. Odor of Combustion is present. Odor of Combustion is normal.SR7730866323"
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ1
Near Fairport, NY 14450
Tanner
Job Details: 06/04/2021
Q1 no Q2 no Q3 noReplaced ACU and drain pump. Tested unit via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W11225084 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Rochester, NY 14613
David
Job Details: 06/04/2021
Replaced evaporator fan and defrosted freezer. Unit testing ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Rochester, NY 14610
Dave
Job Details: 06/04/2021
Evap was frosted up . Got control into defrost most but heater not turning on . Bypassed the bi metal and heater turned on . Unit needs new bi metal harness . Defrosted unit . Ordering part ; rqstng P&A on 1 W11225843 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rochester, NY 14606
David
Job Details: 06/04/2021
Customer concerned with dry performance. Checked heater in diagnostics. Heater checked ok. Customer using the 1 hour wash and not using rinse aid. Went over use and care with the customer to improve dry performance.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS3
Near Rochester, NY 14622
Tanner
Job Details: 06/04/2021
"Q1 no Q2 no Q3 noComplaint of no wash. Fills but never operates. Following stored errors:NoneAutodiagnostic cycle starts and fills. Motor never runs. Confirmed 120 VAC from ACU to motor. Replaced motor sump assembly. Tested unit and unit tested good. Rollers on bottom rack have failed. Upper clip and tines have failed.; rqstng P&A on 1 W10919676 (Dispenser guard) and 1 WPW10195417 (Rollers), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Rochester, NY 14606
Tanner
Job Details: 06/04/2021
Q1 no Q2 no Q3 noReplaced motor sump. Tested unit via normal wash and unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Rochester, NY 14618
Dave
Job Details: 06/04/2021
Frost around the freezer . Looks like moisture in freezer section . Went into diagnostics fans are working and unit is making ice . Ice maker door gaskets are sealing tight in fresh food section . Checked average temp for freezer and was 9 degrees which is good . Called techline SR 7730912397 video with techline showed frost build up. Techline said looks like door was left open . I dont think the door was left open and the door pulls shut and seals . I did have defrost set to basic changed to adaptive . Customer will monitor unit . Turned freezer down -2
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Walworth, NY 14568
Steve
Job Details: 06/04/2021
Sr 7730913967; ordrng 1 LW11026427 (Fz door black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Fairport, NY 14450
Steve
Job Details: 06/04/2021
Replaced leds and found the harness in freezer has loose connections causing shorted lights. Ordering harness ; ordrng 1 W10871583 (Harness)
We serviced a
MAYTAG WASHER
Model MAV4057AWW
Near Rochester, NY 14624
Dave
Job Details: 06/04/2021
"Unit needs new lid switch . Ordering lid switch ; ordrng 1 12001908 (lid switch), dspstn on spec-tagged invntry: 1 WP22003483 BELT"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Spencerport, NY 14559
David
Job Details: 06/04/2021
Inlet hose leaks during drain. Found a crack in the hose. Ordering hose ; ordrng 1 W11036161 (Hose) and 1 W11036287 (Hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Macedon, NY 14502
Steve
Job Details: 06/04/2021
Ordering motor for stalling motor causing g poor wash. ; rqstng P&A on 1 W11087376 (Motor sump)
We serviced a
JENN AIR OVEN
Model JJW3830WP02
Near Brockport, NY 14420
David
Job Details: 06/04/2021
Replaced noisy cooling fans. Replaced missing fan brackets from previous repair to properly fasten fans.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near West Henrietta, NY 14586
Dave
Job Details: 06/04/2021
Unit not running . Found thermal fuse was blown . Customers venting is plugged and dryer full of lint . Cleaned dryer and customer is going to clean the lint . Replaced fuse and tested unit . Tested good . ; used 1 WP3392519 (FUSE-THERMAL) from stock
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS
Near Brockport, NY 14420
David
Job Details: 06/04/2021
Repaired glass on door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ontario, NY 14519
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled. Flushed water line. Customer is to monitor. Recommend replacing piercing valve.
We serviced a
KITCHENAID RANGE
Model KGRS303BSS0
Near Rochester, NY 14612
Evan
Job Details: 06/02/2021
Customer stated that unit was failing to ignite consistently. Upon inspection discovered that ignitor was causing issue. Replaced ignitor. Tested unit. Unit now lighting as it should. Unit tested good
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM01
Near Rochester, NY 14626
Evan
Job Details: 06/02/2021
Replacing jazz board due to control not allowing customer to adjust refrigerator temperature. Replaced control and programmed. Tested unit. Unit tested good ; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Rochester, NY 14626
Evan
Job Details: 06/02/2021
Unit is experiencing same issue as before. Moisture sensor will not sense when clothing is wet. Called techline again SR: 7730783862. Technician and techline agent discovered that moisture sensor harness is giving small resistance reading when checking harness. Harness should not give reading per agent. Ordering moisture sensor harness ; ordrng 1 W10298258 (MOISTURE SENSOR HARNESS )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Hilton, NY 14468
Evan
Job Details: 06/02/2021
Replacing door gasket due to original gasket failing to stay in channel of door. When opening door gasket would stay attached to frame of unit. Replaced gasket and heated gasket until it was properly formed. Could not replicate issue after doing so. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14622
James
Job Details: 06/02/2021
"Q1 n. Q2 n. Q3 n. Unit not spinning. Found cam melted together. Replaced cam and actuator then ran calibration. Ran high spin successfully. Customer is to monitor if problem persists replace gearcase with new cam. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rochester, NY 14608
Evan
Job Details: 06/02/2021
Replacing control due to unit failing to engage into cycle when starting unit would just sit on sensing mode. Replaced control and tested unit by starting cycle and confirming it would advance to wash portion of cycle. Unit tested good
We serviced a
WHIRLPOOL OVEN
Model KODE507ESS05
Near Rochester, NY 14606
Evan
Job Details: 06/02/2021
Replacing inner door hinge for door rising up after being opened. While replacing hinges and disassembling door bracket for inner door glass was loose and glass came free and corner broke. Unit is still functional but glass will need to be replaced. Replaced hinges and tested door. Ordering door glass. ; ordrng 1 W11458359 (INNER DOOR GLASS )
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Rochester, NY 14609
James
Job Details: 06/02/2021
"Q1 n. Q2 n. Q3 n. Rf element not heating on 1-4. Need element. ; ordrng 1 WP8273992 (Element), dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Irondequoit, NY 14609
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. LEDs not aligned inside user interface display. Disconnected all connectors and reconnected. Need ui. ; ordrng 1 W11330971 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ04
Near Macedon, NY 14502
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Replaced door and inspected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Rochester, NY 14609
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Replaced damper and gaskets. Molded gaskets with heat gun. Adjusted doors so they're even. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Rochester, NY 14624
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of poor spin. Following stored errors:F7E1 basket speed sensor faultF8E5 hot cold reversedRan autodiagnostic and unit did not attempt spin. Attempted to spin via manual diagnostic and no spin occurs. Lid stays locked even though basket not spinning. Ran tachometer test and optics testing good. Ordering new shift actuator and ACU. Optics is failing or motor speed sensor on ACU is faulty. Inspected under unit and CAM has bent causing rotor to spin off axis damaging belt and motor cover. Ordering CAM belt and motor cover.; ordrng 1 W11212745 (Shift Acuator) and 1 W11368855 (ACU) and 1 W10850138 (Belt) and 1 W10427633 (Motor cover) and 1 W10721967 (Splutch kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Unit not cooling in freezer. Customer said freezer was frozen over and they let it defrost. No frost pattern in freezer. Ff evap looks twisted and drain pan is warped. Sealed system leak need ff evap and drier. Need drain pan kit. S16360 evap authorization. 5 year warranty on sealed system. Paid in full; ordrng 1 W11116006 (Evap) and 1 W11457241 (Pan kit) and 1 Sh15 and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Webster, NY 14580
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Unit freezing food in ff section. Temp set at 39. Food on center shelf was 40. Called techline. Sr 7730887714. They said check thermistor if that's not it then replace control. Thermistor was 1630ohm at 45 deg and went to 1600 once door was opened. Need control. ; ordrng 1 W11043763 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Fairport, NY 14450
Dave
Job Details: 06/02/2021
Ice maker was not crushing ice was able to adjusted the ice bin and it is now crushing ice . Unit tested good . Customer is not happy with lighting inside the unit as it is not bright in there . Everything is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rochester, NY 14611
Dave
Job Details: 06/02/2021
Damper is making noise . Ordering damper . Unit is freezing some items shelves were not in the correct locations the drawers need to be stacked on top of each other .; ordrng 1 W11164593 (diffuser)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pittsford, NY 14534
Tanner
Job Details: 06/02/2021
Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Rochester, NY 14622
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Replaced agitator and ran calibration. Customer is to monitor if problem persists order agitator. Could not tell if new agitator was the updated part.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH0
Near Penfield, NY 14526
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of no heat.F7E1 heater error.Element has continuity and measures at 13 ohms resistance. A valid reading. Confirmed 120 VAC. Cleared error. Ran autodiagnostic and element does turn on and performs. If issue persists needs new ACU. Measured water temperature after 3 fills at 103.1 degrees F. Could not get water much hotter at tap. These temps will struggle to clean dishes. Customer will continue to monitor. If recurs return with ACU. Todays service call coveree under ATEC warranty.
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFB00
Near Fairport, NY 14450
Dave
Job Details: 06/02/2021
Ice maker not working . Found the wire harness at the bottom of the door is torn . Unit needs new door LW10839545 . Customer is going to call customer service.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Webster, NY 14580
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of upper tracks coming apart. Inspected and spot welds on track assembly has failed.Parts and labor covered under following S code:S22916Replacee tracks. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ontario, NY 14519
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of no operation. Plugged in unit and unit in sudden loss of power mode. Cancelled drain cycle. Following stored.F7E7 motor unable to reach target rpm.Ran auto diagnostic and completed without issue. Customer states no loss of power occured. Preordered ACU incorrect part number. Ordering correct ACU.; ordrng 1 W11116592 (ACU)
We serviced a
AMANA REFRIGERATOR
Model BX20S5L
Near Irondequoit, NY 14617
James
Job Details: 06/02/2021
Need R0161050. Part is no longer available
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Irondequoit, NY 14617
Tanner
Job Details: 06/02/2021
"Q1 no Q2 no Q3 noComplaint of door not locking. Obvious damage to lid. Ordering new lid. Will be replacing lid in tandem with door lock. Please obtain authorization for both parts.; rqstng P&A on 1 W11259006 (Lid), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near West Henrietta, NY 14586
Dave
Job Details: 06/02/2021
Evap fan not running .order fan and fan blade .; ordrng 1 WP2315539 (motor-evap) and 1 WP2163777 (blade-fan)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pittsford, NY 14534
Tanner
Job Details: 06/02/2021
Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Geneseo, NY 14454
Dave
Job Details: 06/02/2021
Dash marks on the settings and couldnt adjust the temperature. Replaced the jazz board and tested unit tested good.; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
GE DRYER
Model GTD75ECPLDG
Near Rochester, NY 14611
Evan
Job Details: 05/29/2021
Customer stating that unit will not operate. Discovered that control is dead and will not respond to commands. Ordering control ; ordrng 1 WE04X29098 (CONTROL )
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC4
Near Rochester, NY 14615
Evan
Job Details: 05/29/2021
"Customer is stating that unit is failing to start cycle. Unit will lock lid and then advance directly to done. Unit had f7e4 code stored for motor fault. Took resistance reading of motor windings. Motor tested within range. Replaced lid lock. Unit was experiencing same result Called techline to document issue. Discovered that control is not acknowledging lid lock and will not advance cycle because of this. Ordering control SR: 7730872094; ordrng 1 W11417461 (CONTROL ), used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB8
Near North Chili, NY 14514
Evan
Job Details: 05/29/2021
Customer is stating that unit is leaking water again. Discovered that drain pan is cracked where drain line is installed on previous repair. Drain line that was installed caused issue. Ordering drain pan ; ordrng 1 WPW10655367 (DRAIN PAN )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HW5
Near Avon, NY 14414
Dave
Job Details: 05/29/2021
Replaced display for not working . Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Rochester, NY 14610
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of no fill. Following stored errors:F6E2 fill valve electrical problemF6E1 low/no waterF6E6. Cool waterF10E1 electrical dispenser problemRan auto diagnostic. Cancel drain button LED is out and cancel drain button does not respond to a long press to request a drain. Unit does not fill in autodiagnostic. Ran regular wash cycle and unit does fill. Unit runs and immediately leaks out lower front door. Canceled wash. Had to start new wash to initiate a drain. Unit drains and does not fill again. Confirmed 120 VAC from ACU to fill circuit. Water solenoid has gone bad. Needs new solenoid and UI. Cannot trouble shoot leak further until water problem is resolved. Customer opting not to repair.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14613
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of unit not operating. Currently full of water. Following stored errors:F9E1On start drain pump runs but is audibly broken. Nothing produced from pump humming. Replaced drain pump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11116592 CONTROL and 1 W10876600 PUMP-DRAIN
We serviced a
KITCHENAID 50#IM 18' FS
Model KUIC18NNXS0
Near Rochester, NY 14610
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Unit not making ice. Grid cutter has a wire broken. Verified that ice will produce. Need cutter. ; ordrng 1 WP2313637 (Cutter) and 1 Sh15
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Irondequoit, NY 14622
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Replaced bail arm and cycled icemaker. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Fairport, NY 14450
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Replaced damper and verified operation. Customer is to monitor temperature.