Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1515 customer reviews

Map of Rochester, NY

Great job. Fridge works fine.




Review of Appliance Tec


Map of Webster, NY

Christine




Review of Appliance Tec


Map of Dansville, NY

Steve was very nice and did the job well




Review of Appliance Tec


Map of Rochester, NY

Great service




Review of Appliance Tec

Evan was knowledgable, helpful, and kind. Highly recommend!


Map of Rochester, NY

Bonnie




Review of Appliance Tec

Great, friendly service


Map of Brockport, NY

dryer repair




Review of Appliance Tec

The service man was on time. Called to let me know he was on his way. He was polite and in and out with my dryer repaired in short order. I was very happy with his service.


Map of Clifton Springs, NY

Very good




Review of Appliance Tec


Map of Fairport, NY

Service was fine, but is problem resolved?




Review of Appliance Tec

Our brand new Whirlpool washing machine left bleach spots on clothes that were not being cleaned with bleach. We used bleach in a previous load, and when the second load came out with bleach spots, we called for service. The tech ran diagnostics, but couldn't tell us why the machine ruined our clothing.


Map of Fairport, NY

helpful advice




Review of Appliance Tec


Map of Webster, NY

totally satisfied




Review of Appliance Tec

Evan was knowledgeable, on time, and gave great information. He fixed our gas drier, and the washer wouldn't spin well, and is 11 years old. We discussed whether or not to replace it. In weighing it out, we decided to replace it with a great model he suggested that will last a lot longer than the other new ones that are built to break faster. The Speed Queen. He doesn't sell them, so suggested some places to get it a little more reasonable. Overall a great tech. I will keep his business card.


Great service




Review of Appliance Tec

Good service, I liked the tracking features. Price only avg because it’s covered under warranty. Happy with the service


GREAT SERVICE




Review of Appliance Tec

THE TECHNICIAN KNEW EVERYTHING ABOUT MY STOVE. HE WAS FRIENDLY AND ANSWERED ALL MY QUESTIONS. HE TOOK THE TIME TO PROPERLY MAKE ADJUSTMENTS AND IT WAS NOT A RUSH JOB. I WAS VERY PLEASED WITH THE SERVICE AND HIS KNOWLEDGE OF THE PRODUCT. THIS TYPE OF SERVICE REALLY MAKES A DIFFERENCE. THE TECHNICIAN SHOWED TRUE COMPASSION FOR THE WORK HE DOES. I HOPE THAT THERE ARE A LOT MORE TECHNICIANS OUT HERE LIKE THE ONE THAT SERVICE MY APPLIANCE TODAY. HE TRULY MADE MY DAY.


great service call




Review of Appliance Tec


Jim




Review of Appliance Tec

Outstanding technician


Has great knowledge about his job.




Review of Appliance Tec

Was up front about what was wrong and stated the different things that could be done and the costs.


sort of a waste of time




Review of Appliance Tec

nice repair crew, but overall it was a waste of time. on their 3rd visit after ordering additional parts at the 2nd visit, it was finally discovered the microwave was beyond repair and a new microwave is needed. 3 weeks wasted unfortunately.


Outstanding Service!Very know




Review of Appliance Tec

Very knowledgeable and helpful in explaining all that he did in repairing the appliance. He was a very pleasant personality to work with.


Great service




Review of Appliance Tec


Fast efficient service




Review of Appliance Tec

Technician arrived shortly after his courtesy phone call, He powered his work van through the treacherous roads of the trailer park combating snow and ice. He immediately identified the issue with my stove and fixed it promptly. He was courteous and professional, I couldn't tell for sure but I believe he is a mallard Hunter. I can't recall his name but It may have been Marty, Keith, Rusty or Hank. I would gladly share a mobile home kitchen or duck blind with him any day.


Dishwasher repair




Review of Appliance Tec

Found and fixed the problem Quickly. Tech was professional and pleasant.


Excellent and polite




Review of Appliance Tec


Great Service!




Review of Appliance Tec

Steve is a top-notch serviceman: friendly, courteous and a great diagnostician. He was very nice to my curious kitten and older grey cat. You should be proud to have Steve as a representative of your company.


Good service




Review of Appliance Tec


good serviced follow-up




Review of Appliance Tec


Very Professional service personal




Review of Appliance Tec

I was impressed by the professional and knowledgeable service tech : Dave Long . I had a intermittent problem with my washer, Dave quickly analyzed the problem and repaired the connector. Thank you Dave.


Great service




Review of Appliance Tec

Technician was professional, efficient and knowledgeable about the issue.


Great




Review of Appliance Tec


Andy Prestigiacomo




Review of Appliance Tec

Knowledgeable technician very professional


Courteous and efficient




Review of Appliance Tec

No complaints. Was courteous and attentive as I explained the problem. Definitely knows his trade! Cannot rate cost, it was under an extended warranty.


warranty coverage




Review of Appliance Tec

found the time frame for replacing parts longer then appreciated. it may have been to the warranty program. other wise everything was great. thanks


Tech was great!




Review of Appliance Tec

New appliances and tech patiently and thoroughly covered all issues.


great service




Review of Appliance Tec


Very friendly!




Review of Appliance Tec

Very friendly tech! Repaired my stove very efficiently and showed me some other things about my stove.


Great service




Review of Appliance Tec

Gary has come a couple of times to my home to repair my stove. He has done a wonderful job each time. As soon as I start explaining what is wrong and he immediately tells me he knows what’s the problem is and takes care of it. He has been on time for each appointment and very professional.


courteous service




Review of Appliance Tec

Dave knew his stuff & clearly explained the cause of the problem to me. I thought he did a great job with your trainee.


great service




Review of Appliance Tec


Good experience




Review of Appliance Tec

Great service for reasonable price. Very knowledgeable technicians who were extremely helpful!


Outstanding service




Review of Appliance Tec


Great Service




Review of Appliance Tec

The Tec was very friendly and knowledgeable.


Great service




Review of Appliance Tec

Technician called ahead and arrived on time. Diagnosis was fast and price was fair.


Great Service




Review of Appliance Tec


Fantastic service




Review of Appliance Tec

The agent was professional, courteous and friendly.


Great tech




Review of Appliance Tec


microwave assessment




Review of Appliance Tec

Your quoted price should include the tax


Very good service




Review of Appliance Tec


Prompt, experienced and knowledgeable




Review of Appliance Tec


Great service




Review of Appliance Tec

Good


OUTSTANDING




Review of Appliance Tec

FRIENDLY, KNOWLEDGEABLE, EFFICIENT


tech was great




Review of Appliance Tec

It was a warranty issue


Service Call




Review of Appliance Tec

David was very nice. Explained why my dry wash making a noise and what he did to correct the problem.


Excellent service




Review of Appliance Tec

Our technician was knowledgeable, efficient and very personable. He also took care keep floors clean on a very muddy day


Lisa




Review of Appliance Tec


Excellent Service




Review of Appliance Tec

Steve was thorough and efficient. We appreciate his knowledge and his attention to detail. Our fridge is working great!


Stephanie




Review of Appliance Tec


Excellent service.




Review of Appliance Tec

Dave Long was excellent. He is very knowledgable, knew exactly what was wrong with the appliance and did a nice job with the repair.


Very knowledgeable tec




Review of Appliance Tec


Did a great job and explained everything he was doing.




Review of Appliance Tec


Polite and prompt service




Review of Appliance Tec


Donna




Review of Appliance Tec

Great gentleman and prompt service!!!


Lynda




Review of Appliance Tec

Dave and Simon were both very courteous, friendly and knowledgeable. They were careful to explain the problem and took care in covering my floor so not to damage it, and covered their shoes as to not track in snow into my house. Great job by both! My washer works great!


Nancy




Review of Appliance Tec

Excellent service. Gary was on time, very professional. Service with a smile.


very good young men did a great job




Review of Appliance Tec


Good knowledgeable service Tech




Review of Appliance Tec

Good experience. Issue dealt with in a timely manner.


Excellent service




Review of Appliance Tec

David was very cordial and respectful of inside home keeping clean


Well done




Review of Appliance Tec

Dave was a pleasure to have as my service person. Problem was solved.


Excellent service!




Review of Appliance Tec

Appliance tech was contracted by my Kitchen Remodel company to take care of ordering and replacing a damaged gas stove top.. Though the reorder process seemed to take some time, once the part was available an appointment was quickly scheduled and expert installation occurred.


repair microwave




Review of Appliance Tec

Gary was professional and polite.


stove repair




Review of Appliance Tec


Prompt, professional, expert




Review of Appliance Tec

Dave was initially stumped about our washer problem but figured it out, diagnosed cause, & replaced water valve. Runs fine now. Dave kept us informed of repair status, his arrival time & next steps. Great tech!!


very efficient




Review of Appliance Tec


Has not contacted me yet




Review of Appliance Tec

Tech was dispatched to a rental property. As the landlord, I made two requests for the tech to call me with information while at the service visit. No call received during or after service. I believe the appliance was fixed, but I'm unhappy at this lack of responsibility. This is NOT ok.


Response from Appliance Tec:

Our company prides it self on having plenty of communication to our customers. (some have said maybe a bit too much) Since this call was dispatched by a third party so we have little control of the content. We only had the telephone number for your tenant so we could not have called you directly. If we had your number we surely would have communicated with you. Feel free to contact us at anytime for any questions.


Quick and easy fix!




Review of Appliance Tec


Repair




Review of Appliance Tec

I was very pleased with the service I received for my repair. Timely and very professional


Great Service




Review of Appliance Tec

He was efficient quick and neat


Owner




Review of Appliance Tec

Very pleasant. It took 2 tries but he stayed with it and solved the problem.


Great Service




Review of Appliance Tec

Tech was very personable and quick to resolving the issue


Prompt and informative




Review of Appliance Tec

Under warranty repair. Cost not an issue.


Friendly, knowledgeable, and professional




Review of Appliance Tec


Mark




Review of Appliance Tec

Great experience with technician. He told me exactly what was wrong and what needed to be fixed. Fast and efficient service. I appreciate the updates on when to expect arrival and that I can track the technician’s progress of when they would arrive.


Excellent!




Review of Appliance Tec


Good job




Review of Appliance Tec

Concise and reliable


Great Service.




Review of Appliance Tec

Very efficient and left the work area clean. Very professional.


Excellent service




Review of Appliance Tec


great service




Review of Appliance Tec


Michael




Review of Appliance Tec


Great service!!! Very professional and knowledgeable!!!




Review of Appliance Tec

I appreciate Dave’s hard work.


Stove repair




Review of Appliance Tec


Great service, excellence diagnosis!




Review of Appliance Tec

Nice man, very skillful


Great Service




Review of Appliance Tec

David is always friendly and helpful. He always fixes things in a timely manner. I don’t have any problems with him or the company he works for. I’m very thankful to have them for a service provider.


great service




Review of Appliance Tec

my 2 year old dryer drum was coming apart and Gary did a wonderful job getting the parts and fixing it quickly- Kudos for a job well done! thanks


Response from Appliance Tec:

We know having an appliance failure is inconvenient. "Quickly" is how we want to handle it! Thank you!


Above and beyond.




Review of Appliance Tec

Everyone I spoke to and came to my house was great and went above and beyond. It started with helping me get my issues covered under warranty by calling the manufacturer directly and my tech was extremely knowledgeable and looked into potential future issues too.


Great seevice




Review of Appliance Tec

Dave was fantastic in diagnosing the issue. Very friendly and efficient. Couldn’t ask for more in a service Tec.


Awesome




Review of Appliance Tec

Very professional & considerate they were very knowledgeable & resolved the problem quickly


Great Service, prompt and friendly




Review of Appliance Tec


Unfortunate Outcome




Review of Appliance Tec

Technicians arrived in a timely manner, were very polite and respectful of home by wearing booties over their boots. Unfortunately, they could not locate the Jenn Air part for my double oven. Lower oven electric control panel (Touch Assembly) apparently not available as double oven is 14 years old. I am only able to give an average rating as the visit was maybe 10 minutes to tell me they couldn’t do anything and I was still charged $89.95 +tax fir their time.


Great Service




Review of Appliance Tec

Very knowledgeable. Knew immediately what the problem was. It was great to have someone who did not talk down to me, due to the fact that I am a woman. I just recently had that experience, and it was an eye opener.


Great Service




Review of Appliance Tec

Gary was great. Nice guy and really efficient. He was at my house all of 20 minutes and had the door replaced. Thanks Gary


Great timely service




Review of Appliance Tec


Great job




Review of Appliance Tec

Steve is efficient and prompt. Quick to diagnose problem. Would recommend


Quick and friendly




Review of Appliance Tec

The tech was nice and he solved the problem quickly


Kate




Review of Appliance Tec


well done




Review of Appliance Tec

Steve was a great tec ,listened to and answered all questions.Very professional.Thank you. ED


Punctual and Professional




Review of Appliance Tec


Great service




Review of Appliance Tec


On time, super nice and efficient




Review of Appliance Tec

Professional service and came prepared with parts to repair my stove. Couldn’t say enough about how easy the appointment went. Awesome communication from the tech too prior to the scheduled appointment. Definately recommend...


Great Service




Review of Appliance Tec

Very helpful even though warranty information was not accurate. Very informative


Great.




Review of Appliance Tec


Great service. Great tec. Great technology, especially progress report of tec's appointment and our place on the schedule.




Review of Appliance Tec

Service as described by Whirlpool. Believe Appliance Tec to be the best in the area. Tech was excellent. Fair price.


Good Service, Poor Dishwasher Desgin




Review of Appliance Tec

I have no issues with Dave and AppliacneTec. They diagnosed the issue correctly. Dave provided friendly service and was very knowledgeable. He's an asset to your company and I would trust him to work on future appliance issues I may have. I don't like the design of the dishwasher water inlet. When water pressure is too high, it will splash from the inlet and leak. The water inlet should be a closed sytsem all the way into the dishwaher. If you can provide feedback to Maytag, it would be appreciated. Dave can provide knowledgeable feedback to Maytag on my behalf.


John




Review of Appliance Tec

Satisfied


Great Service




Review of Appliance Tec

Our appliance tech Dave Flint explained the “quirks” of our new, very modern oven/range. He made the necessary adjustments and was very friendly and efficient.





Review of Appliance Tec

Great service


Refrig Repair




Review of Appliance Tec

Gary is very friendly, works efficiently, and is a good communicator. At this time, the repair has solved the problem. Wish the people who engineer and build our products were as good as those who make repairs.....


Nancy




Review of Appliance Tec

Great service but expensive.


Joan




Review of Appliance Tec

Dave was very helpful and answered all my questions. I felt he did a very through inspection of my stove to make sure everything was working correctly.


Steve M.

Steve M.

WASHER WHIRLPOOL WTW5000DW2 Q1 no Q2 no Q3 no. Found long fill error code. The drain hose had a filter on it that was plugged Cleared filter. Replaced water valve and the washer filled and tested hood in diagnostics.

Near French Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7800XW4 Customer stated that lid is cracking in exact same spot as before. (Pics attached) lid is less than 1 year old and is still in ATEC Warranty period. Ordering lid ; rqstng P&A on 1 WPW10349235 (LID)

Near Shore Dr, Rochester, NY 14622
David L.

David L.

WASHER WHIRLPOOL WTW4616FW2 Q1 no q3noq3noReplaced capacitor and repaired wire harness due to unit not spinning or agitating. Unit tested good afterward .Verbal signature; used 1 W11158831 (

Near Curtiss Ave, Sodus, NY 14551
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Replaced fresh food gasket . Heated gasket . Door is sealing as expected.

Near Royale Dr, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Q1 no q2 no q3 no Re attached handle to ff door that had calledOff set screw. Verbal signature

Near Newark St, Sodus, NY 14551
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 "Customer stated that unit was leaking water due to stripped teeth on cold water valve. Discovered that hose was not installed correctly and teeth are chewed up. Ordering cold water valve ; ordrng 1 W11316256 (WATER VALVE ), dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR"

Near Colten Ct, Webster, NY 14580
Dave F.

Dave F.

FREEZER WHIRLPOOL WZC3122DW00 Replaced thermostat . Tested unit . Tested good

Near Farmview Dr, Macedon, NY 14502
Dave F.

Dave F.

FREEZER WHIRLPOOL WZF34X20DW01 Replaced compressor and evaporator. . Start device . UV drier . Replaced fan motor . Charged unit . Looked for leaks . No leaks . Unit tested good .; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS and 1 W10913906 VALVE 1/4

Near Bailey Rd, Nunda, NY 14517
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 Checked unit for cooling issue. Freezer was at 5 degrees when I arrived with 3 way valve in the RC position. Compressor louder than normal. Inspected both evaporators for dye. Did not find dye anywhere. Proceeding with compressor replacement when it arrives due to previous diagnosis ; O-emld tckt

Near Kernwood Dr, Rochester, NY 14624
Evan E.

Evan E.

DRYER GE DSKP333ECWW Customer stated that unit was producing noise while in spin. Discovered that heater bracket was making contact with drum while spinning. Moved bracket to a position that would not make contact with drum. Tested unit. Unit tested good

Near St Paul St, Rochester, NY 14621
Evan E.

Evan E.

RANGE AMANA ACR4303MFB3 Customer stated that unit was not getting up to correct temp. Upon inspection discovered that terminal for bake element was not attached to element. Reseated connector and preheated unit up to 350 degrees. Unit heater as it should. Unit tested good

Near Christian Ave, Rochester, NY 14615
Evan E.

Evan E.

DISHWASHER WHIRLPOOL DU1100XTP83 Customer stated that unit was flashing clean up and not allowing unit to start cycle. Cycled power at breaker in attempt to clear light. light still remained flashing. Ran diagnostic cycle on machine after running diagnostic cycle clean light was no longer flashing and was able to start and run cycle. If issues persists console will need to be replaced. Unit is functioning as it should as of right now. Collecting service call fee (WPW10459139) console $162.49

Near Gramercy Park, Rochester, NY 14610
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104HPS0 "Wash pump not turning on replaced sump . Unit needs control W11305303. Ordering part ; ordrng 1 W11305303 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"

Near Marsh Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HW0 Replacing control vent coupler and retainer spring due to unit not spinning out and unit leaking water. Replaced all parts. Ran diagnostic cycle. Ran drain & spin also to confirm function. Unit tested good

Near Sewilo Hills Dr, Irondequoit, NY 14622
Dave F.

Dave F.

WASHER WHIRLPOOL MHW6630HW0 Customer says unit turns on but won’t start . Found F5E2 error code door lock error . Ordering door lock .; ordrng 1 W11316250 (latch)

Near Chase View Rd, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8851AWS Found motor bearings are loud. Taking long time to drain also. The motor runs both wash and drain. The dishwasher needs motor. The customer is going to replace.

Near Chase View Rd, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8989SHZ0 Door not closing . Found hinges are bent and not sealing right . Ordering hinges . Latch and new gasket .; ordrng 1 WPW10653840 (door latch) and 1 W11177741 (gasket) and 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)

Near Leeward Cir, Walworth, NY 14568
Steve M.

Steve M.

DRYER MAYTAG MEDC215EW1 Replaced door handle that had broken off. ; dspstn on spec-tagged invntry: 1 W10861225 HANDLE and 1 WPW10549553 HANDLE

Near Whitney Road East, Fairport, NY 14450
David L.

David L.

RANGE KITCHENAID KFED500ESS03 Found items being stored in oven pushing on door causing the light to come on intermittently. Removed pan lid. Unit tested good. Reinstalled door handle that fell off.

Near Newark St, Sodus, NY 14551
Steve M.

Steve M.

WASHER WHIRLPOOL WFW90HEFW0 Replaced door latch for f5 error preventing wash. The washer tests good. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

Near Sunset Dr, Rochester, NY 14618
David L.

David L.

DRYER WHIRLPOOL MGD7230HW0 Q1 no q2 no q3 no F3e3 error. Checked harness connections and venting. Inlet thermistor reads 53k at control. Control is not reading thermistor. Ordering control ; ordrng 1 W11441689 (CONTROL)

Near Glenmont Dr, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 Found compressor not starting. No power to compressor. Unplugged harness to Cabinet and reseated. Th refigerator started and is cooling. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

Near Wexford Glen, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8900BCO Replaced log valve due to fabric softener cup overfilling due to solenoid failing to actuate properly. Replaced log valve. Ran test cycle. Unit tested good

Near Pennicott Cir, Penfield, NY 14526
Steve M.

Steve M.

WASHER WHIRLPOOL WFW3090JW0 "Replaced water valve , pressure sensor and hose for machine turning on by itself and stuck draining."

Near Factors Walk, Ionia, NY 14475
Steve M.

Steve M.

RANGE KITCHENAID KDRS483VSS03 Replaced ui and control for unresponsive Ui and cracked. The range tested good.

Near Seneca Point Rd, Canandaigua, NY 14424
David L.

David L.

DISHWASHER KITCHENAID KDFE104HBL0 Some of the buttons on the UI are not responding. No errors in diagnostics. Ordering UI lefts console cap with customer.; ordrng 1 W11088845 (UI)

Near Middlebury Rd, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER GE GSD3200J00CC Customer stated that unit was not draining during cycle. Inspected drain hose for clog. Drain hose was clear. Tested unit and actuated drain pump multiple times. Cannot get unit to fail. Going to have customer run load and contact office if issue persists. Please reimburse for part cost ; dspstn on spec-tagged invntry: 1 WD24X10018 PISTON & NUT

Near University Ave, Rochester, NY 14607
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 Sr#7728056255 the unit is shutting off completely and randomly. Customer stated they were using max ice The freezer evaporator sound bad again while in diagnostics. Called tech line. Ordering fan for dc issue shutting refigerator off. ; ordrng 1 W11032800 (motor-evap)

Near Onyx Dr, Farmington, NY 14425
Evan E.

Evan E.

OVEN WHIRLPOOL WFE505W0JZ0 Replacing control and temp sensor due to unit continually throwing f3e0 error code. Replaced both parts. Ran test bake cycle to 350. Unit tested good

Near Garson Ave, Rochester, NY 14609
David L.

David L.

DISHWASHER KITCHENAID KDTE104DSS1 Replaced broken right side door link. Ran soil sensor calibration. Unit tested good

Near Everwild Ln, Rochester, NY 14616
David L.

David L.

DRYER MAYTAG MGD6630HW0 Acu replaced was not the updated version and didn’t solve the issue ordering acu UI kit ; ordrng 1 W11417080 (KIT)

Near Westfield Commons, Rochester, NY 14625
Steve M.

Steve M.

RANGE MAYTAG MGR6600FZ1 Replaced cap burner on ground down port by ignitor on burner to let gas to ignitor for better lighting experience. The left front burner is lighting as expected now.

Near Fisher Hill Rd, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Replaced ACU and motor for washer not starting and motor not spinning. The washer tests good.

Near Amber Dr, Farmington, NY 14425
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Replaced broken door mullion.

Near East Ridge Road, Rochester, NY 14621
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104DSS1 SO 10348307-1Customer stating that unit is not cleaning. Upon inspection discovered that wash motor was failing. Unit is displaying 4-3 (wash motor failure) 7-1 (no heat) ordering wash motor ; ordrng 1 WPW10605057 (WASH MOTOR )

Near Lincoln Rd, Ontario, NY 14519
Evan E.

Evan E.

RANGE FRIGIDAIRE FGEF3058RFA Replacing bake element due to old element testing open. Replaced element. Ran preheat to 350. Unit tested good

Near Volk Rd, Webster, NY 14580
Dave F.

Dave F.

RANGE WHIRLPOOL GFG461LVT1 F3E2 sensor error code ohm sensor . Ohm 1090 within range . Checked harness . Tested good . Outlet that the unit is plugged unit isn’t grounded . Moved unit to another outlet . Unit is lighting as expected.Preheated oven . Checked oven temperatures . Was running high 360 set on 350 . Adjusted temperatures. tested good . Customer will monitor. If problem persists order WPW10157246 control . ATEC warranty.; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Bayway Dr, Webster, NY 14580
Dave F.

Dave F.

OVEN FRIGIDAIRE FFGF3047LSF Replaced ignitor . Tested unit . Tested good .

Near S Washington St, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFI2570FEZ01 Replaced right hand gasket . Heated gasket for good seal . Tested unit . Tested good

Near Cobblefield Way, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Q1 no q2 no q3 no Freezer door was not sealing. Raised door with washer and sealed cabinet to liner. Heater and molded gasket. Door sealing well Verbal signature

Near East Ridge Road, Rochester, NY 14621
Steve M.

Steve M.

RANGE MAYTAG MGR5870BDW Replaced weak ignitor for no heat. The range tested good. ; used 1 12400035 (IGNITOR) from stock

Near Susan Dr, Farmington, NY 14425
David L.

David L.

REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Replaced cracked water reservoir

Near Somerset Dr, Webster, NY 14580
Dave F.

Dave F.

DRYER WHIRLPOOL GEW9250PL1 Dryer is not turning on . Checked thermal fuse . Tested good . Check voltage going to unit its good . Unit needs new control board . Control board is no longer available

Near Muirfield Ct, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF520PADB7 Found float in the float switch came off lever causing no water to dishwasher. Repositioned lever and switch. The dishwasher tests good

Near Lakeshore Dr, Canandaigua, NY 14424
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HZ3 Customer stated that unit would not run cycle and was flashing code. Discovered code f4e1 for relay being welded shut. Replaced control for this issue. Ran multiple test cycles. Unit tested good

Near Saffron Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR AMANA AFD2535DEB Found unit leaking from the dual valve. F12 labor; ordrng 1 WP67005154 (valve-inlt)

Near Seafarers Ln, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFH01 Unit is not maintaining temperature. Incomplete frost pattern on evaporator. Ordering evaporator and compressor. ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor)

Near Biscayne Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS20XVBL1 Drain tube was plugged S38253 . Replaced drain tube with W10619951 . Defrosted unit . Unit . Tested good . ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Chardonnay Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Customer states the refigerator is very loud randomly. Showed video and it seems loud. The unit was working as expected while in the home. Packed foam under condenser. Opened doors and got all fans and compressor running. No noises while in home. Customer also stated the water sometimes does not dispense. It worked as expected while in home. Removed side panels next to dispenser paddle and reinstalled to make sure paddle has free movement. Instructed customer.to open and close door if water dispenser fails again and sr. If it fixes it. Possible wiring harness in door issue

Near Valley View Dr, Victor, NY 14564
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW2 Washer was stuck in drain. Cancelled cycle and it reset. Tested in diagnostics. No error codes and all functions worked as expected.

Near Oak Openings Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

RANGE WHIRLPOOL KSGG700ESS2 Ordering correct console for scratch on arrival. ; ordrng 1 W11029431 (panl-cntrl)

Near Rush Henrietta Townline Rd, Rush, NY 14543
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADW7 Customer stated that they have discovered issue with dishwasher and it does not need service at this time.

Near Viennawood Dr, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 Unit has no refrigerant . Compressor is burned out . Ordering compressor. Evaporator.uv drier and couplers .; rqstng P&A on 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)

Near Fraser Way, Farmington, NY 14425
Evan E.

Evan E.

WASHER WHIRLPOOL WFW95HEDW0 Customer stated that unit is not spinning or draining. Discovered that air trap was plugged causing issue. Cleared trap and tested unit. Unit tested good

Near Viennawood Dr, Rochester, NY 14618
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF540PADM3 Replaced heater for open heater. The dishwasher tests good

Near Kensington Ct, Livonia, NY 14487
Evan E.

Evan E.

DRYER WHIRLPOOL WED8000DW4 Customer stating they are getting AF code repeatedly. Used dryer vent test kit to test airflow. Vent tested bad. Explained that Customer will need vent cleared or error will continue to appear. Unit itself tested good.

Near Fairway Crossing, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR KENMORE 106.415698 Fresh food section running warm due to air damper being closed all the way. Opened damper and checked frost pattern and fans. Unit tested ok. Removed debris from condenser. Unit sits very close to back wall and does not have great airflow. Compressor did not feel over heated. Customer to monitor

Near Rosemary Dr, Rochester, NY 14621
David L.

David L.

OVEN WHIRLPOOL WFG320M0BS3 Ordered front glass panel and knob; rqstng P&A on 1 W11176456 (glass-door) and 1 WPW10339442 (knob)

Near Owens Rd, Brockport, NY 14420
Evan E.

Evan E.

OVEN WHIRLPOOL WFE505W0JZ0 Replacing control and temp sensor due to unit continually throwing f3e0 error code. Replaced both parts. Ran test bake cycle to 350. Unit tested good

Near Garson Ave, Rochester, NY 14609
Dave F.

Dave F.

WASHER MAYTAG MHW5630HW0 Unit making noise while spinning. Pulled unit out of closet and Found back panel was loose on dryer causing the noise while the washer was in Spin . Tested unit . Tested good .

Near DePaul Dr, East Rochester, NY 14445
Evan E.

Evan E.

RANGE KITCHENAID KFGD500EBS00 Replacing ignitor and bake burner bar due to old ignitor failing to glow and threads on bake burner stripping out. Replaced both parts. Ran test preheat. Unit tested good

Near Tumbleweed Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Q1 no q2 no q3 no Replaced door due to broken fill tube heater. Customer to monitor for ice Verbal signature

Near Hunters Crossing Trail, Parma, NY 14559
Steve M.

Steve M.

RANGE WHIRLPOOL WGE745C0FS01 Door incorrect color and cracked. Ordering correct color; ordrng 1 W10877566 (glass-door)

Near Tomahawk Trail, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC302ESS00 The freezer back wall has large spot of glacier ice caused by warm air or poor circulation. Ordering fan and gasket. ; rqstng P&A on 1 W10571967 (frz door gasket (gr)) and 1 WPW10128551 (evaporator fan motor)

Near Mullett Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Q1 no q2 no q3 no Replaced ice maker due to lost position error. Unit tested good in diagnostics. Customer to monitor for ice

Near Leith Ln, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT771REYW00 Found bail arm had fallen out of ice maker . Adjusted arm . Cycled ice maker . Ice maker tested good .

Near Lone Oak Cir, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFF507HPS01 Sr#7728061725Called tech line. Recommended liner repair kit. Gave to customer and they are going to decide to use or not.

Near Rush Henrietta Townline Rd, Rush, NY 14543
David L.

David L.

DRYER MAYTAG MED3500FW Q1 no q2 no q3 noReplaced open heating element that was causing the dryer not to heat. Cleaned cabinet and verified venting was clear. Dryer tested good Verbal signature ; used 1 WP8544771 (HEATER)

Near Hillcrest Dr, Hamlin, NY 14464
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Freezer temperature -4 . Ice bin temperature within range . Thermistor in ice bin passed. Ice box fan is working . Ice maker is not cycling . error code for ice maker E2 . Needs new ice maker .replaced ice maker . Tested harvest test. Ice maker is now cycling . Customer will monitor

Near Summers Pl, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR GE TFX26PPDABB "Unit not defrosting found the heater is open ordering heater WR51X10055 and defrost thermostat WR50X122; ordrng 1 WR51X10055 (heater,defrost) and 1 WR50X122 (thermostat,defrost), dspstn on spec-tagged invntry: 1 5303918599 DEFROST TSTAT 60 and 1 WR51X10101 HEATER-DEFROST"

Near Rock Creek, Pittsford, NY 14534
Evan E.

Evan E.

RANGE WHIRLPOOL WFE525S0JZ0 Replacing harness for both burners due units old harness terminal making contact with stove frame. Replaced harnesses but unit is still showing cooktop on. Ordering switch ; schdld next appmnt for 6/22 MON !

Near Jackson Rd, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIV29PCMS03 Tested thermistors in diagnostics. Passed . Tried to cycle ice maker did not cycle . Replaced ice maker . Ice maker is now cycling . Unit . Tested good ; dspstn on spec-tagged invntry: 1 WPW10764668 ICEMAKER

Near Valley Brook Dr, Fairport, NY 14450
David L.

David L.

OVEN WHIRLPOOL WFE535S0JZ Replaced broken door glass.

Near Owens Rd, Brockport, NY 14420
Dave F.

Dave F.

DISHWASHER GE GDT655SSJ2SS Replaced main control . LED status like on board was flashing 1x per 3 seconds which indicates that the control board is good . Unit tested good .

Near Copper Woods, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4949SHZ0 Replaced motor sump for loud while operating. After install noticed the connection from house supply to brass fitting was leaking. The water shut off is directly behind left corner of the dishwasher. Could not turn knob. Seemed seized. Customer turned off water to house. Removed brass fitting and reconnected. The leak stopped. May have been put on to tight during installation. The dishwasher tested good.

Near Robert Quigley Dr, Scottsville, NY 14546
David L.

David L.

WASHER MAYTAG MVWB855DC3 Power loss error stored in diagnostics. Checked all functions and cleared error. Unit tested good

Near Owens Rd, Brockport, NY 14420
David L.

David L.

DRYER MAYTAG MED7230HW0 "Unit has power to UI but will not display. Ordering acu And UI; rqstng P&A on 1 W11413567 (CONSOLEUI), ordrng 1 W11420136 (CONTROL)"

Near Owens Rd, Brockport, NY 14420
David L.

David L.

DISHWASHER WHIRLPOOL KUDC03IVBL4 Keypad is shorted ordering keypad F12 labor rate ; ordrng 1 WPW10250007 (panel-cntl)

Near Campbell Rd, Spencerport, NY 14559
Evan E.

Evan E.

DRYER WHIRLPOOL WED7500GC0 Replaced blower wheel due to old blower wheel coming detached from motor shaft. Replaced blower wheel. Ran test cycle. Unit tested good

Near Ries St, Rochester, NY 14611
David L.

David L.

MICROWAVE MAYTAG MMV4206F22 Spoke to customer. Pre ordered bulb. Will return when refrigerator parts are ordered. ; ordrng 1 8206232A (lamp 40 watt)

Near Forest Glen Dr, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334GBS0 Customer stated unit would start then shut off within minutes of starting. Found f4 motor error code and stuck key error. Tested in diagnostics and found the motor making a strange whining noise then it started. Diverter did not find position. Ordering motor sump for stalling/grinding. Ordering ui for stuck key error. ; rqstng P&A on 1 W11162733 (MOTOR SUMP) and 1 W11165145 (CONSOLE)

Near Rahway Rd, Rochester, NY 14606
Evan E.

Evan E.

MICROWAVE WHIRLPOOL UMV1160CS0 Replaced thermal fuse and magnetron for unit continually tripping breaker. Replaced all parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W10138793 FUSE-THERMAL

Near New Wickham Dr, Penfield, NY 14526
Steve M.

Steve M.

DRYER WHIRLPOOL WGD6620HW1 Sr#7728068150Customer states that sometimes the dryer does not ignite or turns off flame early and gas smell occurs in room and outside from the vent. During testing the flame turned off early for me but no gas smell. Called tech line Ordering dGas burner assemblY and flame sensor. ; ordrng 1 W11309727 (BURNER ASSEMBLY) and 1 WP338906 (sensor)

Near Shannon Crescent, Spencerport, NY 14559
Steve M.

Steve M.

WASHER WHIRLPOOL MVWB766FW1 "Replaced gearcase, gear slider and screw for noisy agitation. The washer tests good"

Near Harpington Dr, Rochester, NY 14624
Evan E.

Evan E.

WASHER WHIRLPOOL WFW9400SW00 Replacing drain pump due to impeller on old pump breaking off causing unit not to drain. Replaced drain pump. Ran diagnostic cycle. Unit tested good

Near Valley Green Dr, Penfield, NY 14526
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW0 Customer stating that unit will not respond to commands. Upon inspection discovered keypad would power up initially but would not change functions when moving dial. Quoted customer for repair. Customer is going to consider repair and contact office. Collecting service call fee for now. Did make customer aware that part is on 5-7 day backorder W10919546 (Console) $240.00 S&H $15.00Labor C1 $35.65

Near Hefner Dr, Webster, NY 14580
Evan E.

Evan E.

DRYER WHIRLPOOL WET4027HW0 Customer stating that unit will run for a few minute and then shuts off. Discovered that motor is causing issue. Ordering motor ; ordrng 1 279811 (MOTOR)

Near Community Ln, Ontario, NY 14519
David L.

David L.

WASHER MAYTAG MVWB855DC3 Loss of power error saved in diagnostics. Checked all loads in manual test. Cleared error codes. Unit tests ok

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

RANGE WHIRLPOOL WFG770H0FZ0 Replaced main control and sensor for under heating 40-50 degrees. Tested and preheated to 339 Cycled 325 356 oven is cycling but temps are low. Ordering ui for low temps. ; ordrng 1 W10881757 (swtch-memb)

Near Rochester Rd, Lakeville, NY 14480
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replacing led module in refrigerator due to light being very dim. Discovered that freezer module is also failing. Ordering freezer module ; ordrng 1 WPW10515057 (LED MODULE (FREEZER) )

Near Russell Rd, Williamson, NY 14589
David L.

David L.

REFRIGERATOR MAYTAG MFI2665XEM7 Q1 no q2 no q3 no Unit was leaking from freezer due to a frozen defrost drain. Installed drain tube kit and removed ice from pan and freezer bottom Verbal signature ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Woodstone Ln, Rochester, NY 14626
Steve M.

Steve M.

WASHER WHIRLPOOL WFW94HEXW2 "Found soap dispenser full of mold that may be causing issues with dispenser motor. Ordering harness, dispenser and motor. Motor covered under appliance tec warranty. ; ordrng 1 WPW10351811 (housing) and 1 WPW10352973 (switch-dis)"

Near Commerce Dr, Avon, NY 14414
Evan E.

Evan E.

DRYER WHIRLPOOL GGW9200LW1 Replacing thermistor due to old thermistor testing open. Replaced thermistor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR

Near Sunset Dr, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL MGR6600FZ1 Replacing control panel due to edge of panel being extremely sharp. Customer has cut themselves multiple times. Replaced panel. Had customer inspect. Unit tested good

Near Oak Hill Terrace, Penfield, NY 14526
Evan E.

Evan E.

DRYER ELECTROLUX EFMG617STT0 Customer stated that unit was producing rattling sound. Upon inspection discovered that blower wheel was full of debris. Cleared blower and ran unit. Unit tested good

Near Shadowbrook Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WET4027HW0 Replacing gear case due to unit producing squealing noise during spin. Replaced gear case. Ran diagnostic cycle. Unit tested good

Near Community Ln, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT511SZDB00 Unit is not cooling due to an open evap fan. 120VAC to motor. Ordering fan; ordrng 1 WP2315539 (motor-evap)

Near Edgemere Dr, Rochester, NY 14612
David L.

David L.

RANGE WHIRLPOOL WFE770H0FZ2 Replaced damaged harness and cord. Unit tested good

Near Goldenhill Ln, Brockport, NY 14420
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced ice box heater and found the ice box fan Is dead. Ordering fan; ordrng 1 W10846539 (evaporator fan )

Near Batzing Rd, Caledonia, NY 14423
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Found control unresponsive. Led on control not lit but sometimes blinks. Tested with connections removed from control one at a time. Same result. Replaced control and washer tests good. ; used 1 W11116592 (CONTROL) from stock

Near Barks Rd, Caledonia, NY 14423
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced ice maker for not finding home position. ; dspstn on spec-tagged invntry: 1 WPW10764668 ICEMAKER

Near Black Street Rd, Caledonia, NY 14423
David L.

David L.

RANGE FRIGIDAIRE FGGF3058RFA Q1 no q2 no q3 no Unit was not lighting properly due to a weak ignitor. Replaced ignitor. Unit tested good.; used 1 12400035 (IGNITOR) from stock

Near Alderbush Ln, Hamlin, NY 14464
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS526SIAE00 Found harness under door is broken. Repaired wire and ice maker is working at the moment. The unit needs a door LW10334261 the door is no longer available.

Near MacIntyre Rd, Caledonia, NY 14423
David L.

David L.

DRYER WHIRLPOOL WED4815EW1 Q1 no q2 no q3 noUnit was not heating due to incorrect voltage to the dryer. 0vac between l1 and l2. Door catch was very tight preventing door from shutting. Replaced catch. Door shuts properly. Recommending that the customer have a licensed electrician repair voltage issue. Verbal signature ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH

Near Brook St, Hilton, NY 14468
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDF520PADM7 "F4E3 wash pump error F7E1 heater error F3E3 found the wash pump not turning on . Found the was pump connector was not connected to motor and motor was broke . Control is not sending the correct amount of power to wash pump . Checked wire harness tested good .heater tested good . Hole in the feed tube to the top rack . Ordering sump , control , feed tube ; ordrng 1 W11025157 (pump&motor) and 1 W10671930 (tube-feed) and 1 W10906426 (cntrl-elec)"

Near Canandaigua, NY 14424
David L.

David L.

RANGE WHIRLPOOL WFG975H0HZ0 Unit is not lighting on cooktop it oven due LP conversion being installed. Referred customer back to dealer since original equipment was not given to the customer. Burners did not solve issue left them with the customer

Near Ironwood Dr, Rochester, NY 14616
Dave F.

Dave F.

DISHWASHER KENMORE 665.14742N510 Replaced wash pump . Tested unit in diagnostics. Tested good . Heater is working .

Near Creekside Dr, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR JENN AIR JSC24C8EAM00 Replaced compressor for being noisy. Replaced fresh food evap for leaking and up drier. Tested unit . Tested good .

Near Little Brook Dr, Pittsford, NY 14534
Dave F.

Dave F.

MICROWAVE KITCHENAID KMHC319EBS4 Replaced door for buttons not working on the unit . Tested unit . Tested good .

Near Winston Dr, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 31k ice maker 7 k fresh food section 21 k freezer .. sr 7727893099 ..replaced fresh food section thermistor as per Andrew at tech line Instructions ; ordrng 1 DATALOGGERS

Near Ayrault Rd, Fairport, NY 14450
David L.

David L.

DRYER WHIRLPOOL WED4815EW0 q1 no q2 no q3 no Checked dryer for abnormal noises and drum alignment. Unit checks okay drum sits as it should. Inspected rollers and idler. Checked venting with airflow tester. Vent checks good Verbal signature

Near N Union St, Spencerport, NY 14559
Evan E.

Evan E.

WASHER AMANA NFW7200TW Customer stated that unit was not draining. Upon arrival inspected drain pump. Impeller was clear of debris. Following tech sheet checked voltage for pump at control connections CN10 and CN5 on control. Control is failing to send 120v to pump. Unit needs control but is no longer available. Collecting service call fee

Near S Washington St, Rochester, NY 14608
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Replaced drain pump for seized pump and not draining. The washer tested good.

Near Farmcrest Dr, Rush, NY 14543
Evan E.

Evan E.

DRYER KENMORE 110.669425 Attempted to replace motor but blower wheel is seized on motor shaft. Blower wheel will need to be broken in Order to remove. Ordering blower wheel ; ordrng 1 WP697772 (BLOWER WHEEL )

Near Rossiter Rd, Rochester, NY 14620
Steve M.

Steve M.

RANGE WHIRLPOOL WEE750H0HZ1 Replaced ui for unresponsive. The range tested good.

Near Rabbit Ear Pass, Victor, NY 14564
David L.

David L.

FREEZER WHIRLPOOL WZF34X18DW03 Replaced evaporator and compressor due to unit not cooling. Replaced control and thermistor due to unit not cycling back on. Unit began cooling and ran for 15 minutes. Unit testing good

Near W Ridge Rd, Rochester, NY 14626
Steve M.

Steve M.

DRYER WHIRLPOOL MED6630HW Tested dryer and found vent is starting to get plugged. Tested read good for gas poor for electric. Customer stated that it would not start all the time. Informed of capacitive touch and hands need to be warm when choosing options. The dryer did not turn off. May have been due to small loads on sensor dry not contacting sensors. The dryer tests good. ; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR

Near Woodcliff Terrace, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Replaced bellow for ripped bellow that was causing leak. The washer tested good.

Near Parkland Dr, Fairport, NY 14450
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0JW0 Cooktop is beginning to have same issue as before element glass is becoming deformed due to element being to close to glass. Ordering element and cooktop ; ordrng 1 W11178790 (COOKTOP ) and 1 WP8273992 (ELEMENT )

Near East Ave, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replacing fan due to original fan stopping unit from running due to voltage draw from fan when running. Replaced fan. Ran diagnostic cycle. Unit tested good

Near Wintergreen Way, Rochester, NY 14618
Evan E.

Evan E.

DRYER WHIRLPOOL MGDC465HW0 Customer stating they are experiencing longer dry times. Ran unit on timed dry on high heat and watched unit cycle burner flame on and off. Unit is cycling as it should. Used dryer vent test kit to test airflow. Unit tested for poor airflow. Unit itself is working as it should. Recommended customer have vent cleaned to improve performance. Unit tested good

Near New London Rd, Pittsford, NY 14534
David L.

David L.

OVEN FRIGIDAIRE FGGF3058RF Replaced weak bake ignitor that was causing ignition issue. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Beaconview Ct, Rochester, NY 14617
Evan E.

Evan E.

OVEN DOUBLE WHIRLPOOL WGG755S0BS03 Replacing gas valve due to unit failing to send voltage to ignitors. Replaced valve. Ran test bake cycle in each oven. Unit tested good

Near Burnett Rd, Webster, NY 14580
Dave F.

Dave F.

50#IM 18' FS KITCHENAID KUID508HBL00 Unit not powering on called techline SR 7728088620. Moved unit . Unit turned on . Techline talked about drain hose and drain pump . Unit drain pump did not turn on . Tapped drain pump . Pump started to drain water out . Ordering drain pump W10825875 and one screw that was missing for cover WP3400884 .; ordrng 1 W10825875 (pump) and 1 WP3400884 (screw)

Near Allens Creek Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Replacing cold water valve due to threads being stripped on old valve. Replaced water valve. Tested unit. Unit tested good

Near Colten Ct, Webster, NY 14580
Evan E.

Evan E.

DRYER GE DSKP333EC5WW Unit is not heating discovered that ambient thermostat tested open. Cannot locate thermostat on parts breakdown.; schdld next appmnt for 6/23 TUE !

Near East Ridge Road, Rochester, NY 14621
Steve M.

Steve M.

50#IM 15' FS WHIRLPOOL GI15NDXXQ2 Replaced grid that was broken and thermistor for not correct thermistor. The ice machine tested good.

Near Woodbury Pl, Rochester, NY 14618
Dave F.

Dave F.

DRYER MAYTAG PYGT444AWW "Dryer not heating . Found voltage going to ignitor but was turning on . Unit needs new ignitor ordering WP31001556. Rollers not spinning well . Cleaned shafts and rollers . Tested good .; ordrng 1 WP31001556 (igniter), dspstn on spec-tagged invntry: 1 341241 BELT 1 LA-1053 FUSE-THERMAL , and 1 WP31001096 ROLLER"

Near Roder Pkwy, Ontario, NY 14519
David L.

David L.

WASHER MAYTAG MVWB855EDC Unit was not operating due to lid unlock failure. Replaced latch. Bezel that latch attaches too was cracked. I was able to repair it with a screw. The repair is ugly. The customer was okay with the bezel repair since it does not affect operation; used 1 W10810403 (LID LOCK ASSY) from stock

Near Lemoyn Ave, Rochester, NY 14612
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTM354DSS3 "Replaced vent, controland ui for no operation. The dishwasher tests good"

Near Lanning Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

DRYER WHIRLPOOL WED5620HW1 Tested dryer. Vent is good. Temps are good. The dryer is stacked on washer and washer may have not spun clothes put enough due to excessive shaking.

Near Buggywhip Trail, Honeoye Falls, NY 14472
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHW01 Replaced controls and thermostat due to cooling being interrupted. Unit has worked okay since last visit. Customer to monitor ; dspstn on spec-tagged invntry: 1 5303917954 THERMOSTAT-DEFROST 55

Near Klem Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MEDX655DW1 Customer stating that unit will not heat. Upon inspection discovered that wires at thermostat were not connected to thermostat. Connected terminal and tested unit. Unit began to heat properly once doing so. Unit tested good

Near Merchants Rd, Rochester, NY 14609
Evan E.

Evan E.

WASHER WHIRLPOOL MVWC465HW2 Customer stating unit is full of water and will not drain. Upon inspection discovered that pump is receiving proper voltage but will not run pump impeller. Ordering drain pump ; ordrng 1 W10919003 (DRAIN PUMP)

Near Rodessa Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR KITCHENAID KFIV29PCMS03 Q1 no q2 no q3 no Nsi dispatch 7111067-01Unit has melted everything in the freezer. And the fan was making a loud noise. Unit has a full frost pattern in freezer on arrival. Checked defrost in diagnostics. Defrost components testing good. Switched unit to 8 hour defrost mode. Fresh food section at temperature. Verbal signature

Near Mill Stream Run, Webster, NY 14580
David L.

David L.

REFRIGERATOR GE GNE26GSDCSS Replaced stuck fresh food fan. New fan tested good. Customer to monitor

Near Shallow Brook Terrace, Webster, NY 14580
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Found legs were not fastened to washer and may have vibrated out of place causing washer to shake. Lowered all legs and fastened nut to bottom of washer and washer is stable now.

Near Buggywhip Trail, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER MAYTAG MHW6630HW0 "Ordering motor, control and deflector for vent leaked on motor and it will not spin In high speed. ; ordrng 1 W11322883 (CONTROL) and 1 W11354542 (STATOR MOTOR) and 1 W11409996 (DEFLECTOR )"

Near Woodruff Rd, Rush, NY 14543
Evan E.

Evan E.

DRYER WHIRLPOOL GGW9200LW1 Customer stated that unit is still flashing E1 code for thermistor testing open. Checked resistance of new thermistor. New thermistor tested good. Checked resistance again at control to confirm harness is good. Was getting same resistance reading as before. Harness tested good. Control is causing issue and part is NLA. Removing thermistor that was installed. Please reimburse customer for part and labor.

Near Sunset Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found ice dispenser motor covered in ice and not working at all. Ordering motor. ; ordrng 1 W11202789 (DISPENSER MOTOR)

Near Oak Mills Crossing, West Henrietta, NY 14586
David L.

David L.

DISHWASHER MAYTAG MDB8959SFZ4 Unit had not filled the last few times the customer tried to run the unit. Open float /no water error in diagnostics. Unit working as expected after checking float. Found excess sudsnin the unit likely causing the issue. Cleared and tested. Customer to monitor

Near Shumway Rd, Brockport, NY 14420
David L.

David L.

DRYER MAYTAG MEDX655DW1 Unit was making a thumping noise and door handle fell off. Found several screws and other metal debris in drum felt causing the noise. Re attached door handle. Unit tested good .

Near Barry St, Brockport, NY 14420
David L.

David L.

WASHER MAYTAG MVWB765FW3 Q1 no q2 no q3 no Replaced damaged dispenser drawer. Tested in diagnostics. Unit testing okVerbal signature

Near Spencer Rd, Hilton, NY 14468
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDF520PADM7 Kick panel missing fasteners and front of unit was dented . Replaced panel . ; dspstn on spec-tagged invntry: 2 WPW10503548 FASTNER

Near Lancashire Way, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDZ01 "Replaced evaporator due to a low side leak causing poor cooling. Unit held a vacuum and began cooling after it was charged. Customer to monitor. Advised that this unit will not perform as well sitting in a garage that is not climate controlled and will not operate properly at all during winter in cold temperatures ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE , used 1 W10913906 (VALVE 1/4") from stock"

Near Mountain Ash Trail, Webster, NY 14580
Steve M.

Steve M.

RANGE KENMORE 79073032310 "Quoted for ignitor replacement. ; rqstng P&A on 1 12400035 (igniter,oven), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"

Near Bartlett St, Rochester, NY 14608
David L.

David L.

REFRIGERATOR MAYTAG MFT2673BEM11 Customer has very small cubes and low water pressure . Needle valveIs restricted and some water pressure returned after turning it off and back on. Customer is going to replace the needle valve

Near Webster, NY 14580
David L.

David L.

WASHER WHIRLPOOL WFW70HEBW0 Unit had gotten out of balance with a load ofSheets and would not spin out. Checked machine in diagnostics. Ran drain and spin. Unit tested good. Cleaned debris from bellow drain.

Near Cherry Hill Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Found the hinge to the fresh food door had one loose screw that was jarring the unit and moving everything. Tighten screw . Unit tested good .

Near Selborne Chase, Fairport, NY 14450
David L.

David L.

REFRIGERATOR AMANA AFD2535DEB Replaced dual valve that was leaking. Tested new valve for leaks. Unit testing good

Near Seafarers Ln, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHV0 Friction pads are worn out . Ordering new ones WP8268961 dispenser gasket falling off .ordering dispenser W10861000; ordrng 4 WP8268961 (pad)s and 1 W10861000 (detergent dispenser)

Near Tobey Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR JENN AIR JSC24C8EAM00 Found leak by evap connection. Sealed leaking evap . If problem persists order WPW10643261 evap .

Near Little Brook Dr, Pittsford, NY 14534
Dave F.

Dave F.

OVEN KITCHENAID KOSE500ESS02 Replaced user interface for error code F1E0 . Tested unit . Tested good . Part is covered my manufacturer

Near Hedge Wood Ln, Pittsford, NY 14534
David L.

David L.

DISHWASHER WHIRLPOOL KDTE334GPS0 Unit is not draining properly. The drain hose has two extensions that are run through the floor and back up to the adjacent sink. The extensions are not necessary and the hoses should never have been installed under the floor. The customer is going to have the installer return to eliminate the extensions and run the hose through the cabinet wall and into the disposal. Hose will then have to be hung at the top of the sink cabinet so it drains down into the disposal. This will prevent debris from the sink fromEntering the drain hose.

Near Carrie Marie Ln, Hilton, NY 14468
David L.

David L.

WASHER WHIRLPOOL MHW5630HC0 Retaining spring for the bellows gasket had fallen into the wash basket. Re installed spring. Checked unit for error codes. Found off balance code. Cleared errors.

Near Wilder Rd, Hilton, NY 14468
Evan E.

Evan E.

DRYER GE GTD45EASJ2WS Customer started that unit is not running. Upon inspection discovered that power cores is causing issue. Cord has short causing issue. Customer to contact store for replacement cord as unit is brand new along with cord

Near Greenleaf Meadows, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Instructed customer about water reservoir in refigerator and show customer where it is. The water will be as cold as refrigerator temperature. The refrigerator tests good.

Near Bright Oaks Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2569YEM2 Ordering control for no operation. ; ordrng 1 WPW10312695 (electronic control)

Near Hylan Dr, Rochester, NY 14623
Evan E.

Evan E.

WASHER WHIRLPOOL MVWC565FW2 Replacing power cord due toUnits original cord having short in cord causing unit not to send power to control. Replaced cord. Ran diagnostic cycle. Unit tested good

Near Erath Dr, Rochester, NY 14626
Evan E.

Evan E.

DRYER GE DSKP333EC6WW Customer stated that unit was not heating. Tested all fuses and elements on unit while on phone with GE technical assistance. Unit is heating as it should. Unit only produces small amount of heat due to running on 120v. Unit itself tested good

Near Maiden Ln, Rochester, NY 14626
Evan E.

Evan E.

WASHER WHIRLPOOL WFW94HEXW2 Customer stated that unit is flashing f6e1 code. Code pertains to MCU failure. MCU will need to be replaced. Quoted customer for repair. Customer does not want to proceed at this time. Collecting service call fee

Near Rundel Park, Rochester, NY 14607
Steve M.

Steve M.

REFRIGERATOR KENMORE 253.7113211 Found compressor ripening but not cooling. The unit needs sealed system work. Customer is going to replace.

Near Foxe Comn, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced evaporator fan motor due to unit not cooling

Near Underwood Ave, Hilton, NY 14468
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced compressor and evaporator due to previous failed sealed system work on u it and not cooling. The refigerator tests good

Near Brooks Ave, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR JENN AIR JFC2089HPY Found the freezer door was out of alignment. Adjusted the door . Melted ice . Tested unit . Tested good .

Near Bridge Water Ct, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHW00 Customer is concerned the water is warm from dispenser. Instructed customer the reservoir holds water in back of refigerator and that is as cold as refrigerator. The water is intended to be used with ice and the onlyway to cool water in reservoir is turn fresh food section temp down but would not want anything to freeze.

Near Foxe Commons, Rochester, NY 14624
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4709PAM4 Found little to no water coming to machine. Customer is going to seek plumber

Near Hylan Dr, Rochester, NY 14623
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Freezer door rails were mod aligned causing frost build up. Aligned freezer door rails and feted light switch. The noise the customer was concerned with was the water valve energizing. Unit checks ok

Near Hillcrest Dr, Hamlin, NY 14464
David L.

David L.

DISHWASHER KITCHENAID KDTE104ESS1 Unit is not washing due to an open wash motor. Replaced sump assembly. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Mildorf St, Rochester, NY 14609
Dave F.

Dave F.

WASHER MAYTAG MHW5630HW0 Replaced drain pump on unit for having a seized pump . Tested unit in auto diagnostics. Unit tested good . Unit already has vent tube coupler .

Near Schutt Rd, Canandaigua, NY 14424
David L.

David L.

RANGE MAYTAG MER8674AS0 Replaced open bake element. Unit tested good

Near Creek Bend Ln, Webster, NY 14580
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMHA9019HV1 Called techline Sr 7727373759. Techline suggested the unit needs to be on a dedicated circuit. The microwave and the range are tied together. Both units have F6E0 communication error codes . Customer will have to fix power issue before any further repairs .

Near Faraday St, Rochester, NY 14610
David L.

David L.

DRYER MAYTAG MEDC215EW Customer concerned with long dry times and a noise in the dryer. Tightened front panel to bulkhead to eliminate vibrations. Tested airflow with electronic vent tester. Airflow tested poor. Recommending that the customer have the venting professionally cleaned.

Near Bay Village Dr, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2569VEW Replaced fresh food thermistor. For over cooling . Tested unit in diagnostics in thermistor temp test . Tested good .

Near Naples Cir, Penfield, NY 14526
Dave F.

Dave F.

FREEZER WHIRLPOOL WZF34X20DW01 Replaced compressor and installed UV Drier . . Unit is now cooling . Tested good

Near Ramsdell Park, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF330PAHT1 Replaced pad on hinge for not holding door open. The door tested good.

Near Sierra Rd, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.5177351 Ice maker is not cycling all the way . Went into diagnostics thermistor on ice maker tested open . Unit needs ice maker W10873791 ordering . Top right led in freezer is out . Ordering LED W11130208; ordrng 1 W10873791 (icemaker) and 1 W11130208 (module)

Near Old Country Ln, Fairport, NY 14450
Steve M.

Steve M.

OVEN GE JGBP30DEA4WH Replaced ignitor for no bake. The range tested good; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND

Near Lattimore Rd, Rochester, NY 14620
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE254ESS2 Diverter to wash pump is leaking and causing the unit to short out . Ordering wash pump W10902372; ordrng 1 W10902372 (pump&motor)

Near Crosswinds Cir, Fairport, NY 14450
David L.

David L.

DISHWASHER WHIRLPOOL WDF520PADM7 Left dispenser on desk

Near Mathews St, Rochester, NY 14607
Steve M.

Steve M.

REFRIGERATOR GE PFS22MBWAWW Replaced freezer thermistor for broken thermistor. Customer to monitor

Near Tobey Rd, Pittsford, NY 14534
Steve M.

Steve M.

STACKED LAUNDRY WHIRLPOOL LTE5243DQA Helped Dave. Washer tested good.

Near Johnsarbor Dr W, Brighton, NY 14620
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH32519HB3 Sr#7727376553Tested microwave and found no abnormal noises. Customer complained of getting shocked while using user interface. Could not replicate. Called tech line to document. Also documented with safety team. The customer had a video of noise and it sounded like a turntable motor. The turntable motor was working as expected while in the home. Safety sr# 7727327777

Near St Johns Pkwy, Victor, NY 14564
David L.

David L.

STACKED LAUNDRY WHIRLPOOL LTE5243DQA Replaced suspension transmission and drive parts due to unit out of balance. Unit tested good after install

Near Johnsarbor Dr W, Brighton, NY 14620
David L.

David L.

WASHER WHIRLPOOL WTW6200VW0 Replaced hub due to unit not spinning. Unit tested good after install

Near Wilkins St, Rochester, NY 14621
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KUDS35FXSS9 Replaced inner door seal for random leaking. Tightened float switch nut. The customer to monitor.

Near Golfside Pkwy, Rochester, NY 14610
David L.

David L.

MICROWAVE JENN AIR JMW3430DS02 Replaced UI due to communication error unit tested ok. Oven cooling fan is not turning hit getting power ordering fan ; rqstng P&A on 1 W11245567 (blower)

Near Maple Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ordering diffuser for noisy damper and not finding home position. ; ordrng 1 W11164593 (DIFFUSER)

Near Roby Dr, Rochester, NY 14618
David L.

David L.

DRYER AMANA NED4655EW1 "Found heater assembly detached from its clips behind back panel. Ordering heater and high limit. ; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater), used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Parsells Ave, Rochester, NY 14609
David L.

David L.

DISHWASHER FRIGIDAIRE FGID2474QF Adjusted door panel

Near Troutbeck Ln, Rochester, NY 14626
David L.

David L.

DRYER MAYTAG MGD6000XW0 Checked unit for not running or heating. 120VAC to control and console. Relay will not close. Checked fuses and thermostats. Console will not shut off when plugged in. Console is discontinued. Customer is going to replace

Near Willow Ridge Trail, Rochester, NY 14626
Dave F.

Dave F.

WASHER MAYTAG MVWC415EW2 F0E2 over suds condition . Checked customers soap . One was not HE . Also has powder soap . Calibrated unit ran in diagnostics.unit tested good .

Near Cheshire Glen Rd, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302ESS02 Replaced damper for being noisy . Tightened door handles . Tested unit . Tested good

Near Friends Ln, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Replaced left hand fresh food door , door is now sealing as expected. . Tested unit . Tested good ."

Near Pine View Dr, Walworth, NY 14568
Dave F.

Dave F.

RANGE KITCHENAID KSGG700EBS1 called techline SR 7727356755 . Checked flame on burner had some orange to it . Adjusted cover to gas burner underneath. . Ran unit for multiple cycles . Did not smell any gas . Checked connections at regulator . No leaks . Adjusted drawer on unit to close the same . Unit tested good .

Near Widewaters Ln, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR AMANA AFF2534FEW Unit has no refrigerant in it . Compressor is running . Quotes customer with evap and dye drier . Customer will look into a new unit .

Near Meigs St, Rochester, NY 14620
David L.

David L.

OVEN WHIRLPOOL WEG745H0FS0 Replaced oven flameSpreader and baffle parts due to poor ignition. Documented with Techline to update file

Near Maple Dr, Webster, NY 14580
David L.

David L.

WASHER WHIRLPOOL MVWC465HW0 Replaced actuator due to unit staying locked intermittently. Documented issue with Techline as this is probably being caused by electrical inference. Unit is not on a dedicated circuit. Customer to monitor issue with new actuator. If problem persists the customer must have unit on a dedicated breaker before anything else can be done. sr7727353571; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

Near Hastings Ln, Irondequoit, NY 14617
David L.

David L.

DRYER WHIRLPOOL WED4850HW0 Customer was putting Pyrex crystals in the dryer. This has completely restricted the vent. Removed powder from vent and blower. The heater tested open. Replaced heater. Unit tested good; used 1 279838 (ELEMENT) from stock

Near Cranbrooke Dr, Irondequoit, NY 14622
David L.

David L.

RANGE WHIRLPOOL WFG550S0HZ1 Replaced hinges due to left side of door not sealing. Door now seals properly

Near Severn Ridge Rd, Webster, NY 14580

View More