Local Reviews
Powered by Fluid LOCALExcellent communication and service from start to finish!
Noah - Rochester, NY
Experience was great, person that I spoke with was patient and explained every aspect of the experience from cost to time frame. Tech was punctual, extremely knowledgeable and thorough. Gave me all the info I needed to make an informed decision about how to approach service, and spent time after answering questions and giving tips on how to extend life of machines. Both units are still working wonderfully 5 months after service.
Great Service
Thomas - Nunda, NY
Professional and courteous
Good service
Shawn - Penfield, NY
Kitty
Kitty - Penfield, NY
Quick and easy.
Steve - Farmington, NY
He was great service was great
Deloris - Perry, NY
Was very knowledgeable
Thank you
William - Newark, NY
Great service
Gail - Lyons, NY
Great service
Diane - Spencerport, NY
Susan
Mike - Macedon, NY
Received a text when Mike was going to be a little late. Much appreciated. And he was it was only a short delay
Quick and easy Repair of Dryer
Cindy - Henrietta, NY
Very professional service. Quick to get repair done. Would use this service again.
Great job and pleasurable.....
Kathleen - South Bristol, NY
Steve has always done a great job on the whirlpool washing machine as he has been at my home at least 16 times. I'm on my fifth water pump. Crazy......you would think Whirlpool would send me a new one. Guess they like paying Appliance Tech.
Could not have been more courteous or knowledgeable.
David - Webster, NY
Called to ask if he could come early because he was running ahead of schedule. Was very knowledgeable.
Steve’s Performance
Larry - Fairport, NY
Great service from Appliance Tech
Doug - Williamson, NY
We had an issue with excessive water inside our refrigerator. David diagnosed and solved the problem in an efficient and professional way. I won't hesitate to call him again if the need arises.
Wonderful Tech
Linda - Webster, NY
Evan was polite, on time, efficient!
Great service
Cheri - Rochester, NY
Great service
Mary - Rochester, NY
Very prompt
good service but expensive
Albert - Livonia, NY
Service person was competent and courteous.
Donna
Donna - Fairport, NY
Great and gave us very helpful info!!
Washing Machine repair
Maryjo - Ontario, NY
Problem solved so simply. Thank you for job well done.
Kathryn - Rochester, NY
Great serviceA2
Robert - Caledonia, NY
Very Satisfied
Leonard - Fairport, NY
Quick, efficient, personable, knowledgeable
Outstanding service
Mary - Webster, NY
Dave was very professional and knowledgeable.
Great service
Erik - Rochester, NY
Very professional, kind, and courteous.
Great service and great service technician
Steven - East Rochester, NY
Evan was very courteous; listened to my concerns; expressed ideas as to resolution; gave me feedback on his analysis; and was helpful in .explaining the dryers full functions.
Good technician
Chris - Ontario, NY
David was a great tech. He was always early. Polite, friendly and was surely the expert. The only issue was he left the old parts. He should have taken them to dispose of.
Repair of my refrigerator
Raymond - Rochester, NY
Wonderful service, these people go far above what they are required to do!
Professional service
Jerry - Ontario, NY
Great service
Daniella - Rochester, NY
Gary was very efficient and was able to resolve the issue!
Chris
Chris - Canandaigua, NY
Quick and easy
Dave - Rochester, NY
Service was quick, clean and complete. I was able to complete a work conference call seamlessly while he came in and fixed the dishwasher.
David did a great job and answered any question I had
Dan - Rochester, NY
Excellent customer service, helpful and answered all my questions.
Andrea - Walworth, NY
Evan was very patient and helpful with all of my questions. He went above to help me out with some concerns after the appt also. Highly recommend him!
Michele
Michele - Rochester, NY
Great customer service by Steve. Good follow up and great interpersonal skills
Great service!
Cheryl - Fairport, NY
Evan was very courteous and quickly identified the issue and made a plan to come back with the right part and fix it. He cleaned up after both services. Great experience.
Wendy
Wendy - Fairport, NY
He was wonderful., knowledgeable and timely.
3 Trips to resolve
Tom - Rochester, NY
My observation that all the possible causes of my issues were not looked at/ it appeared that he was in hurry ( Gary only spent 5 minutes at my house) Thought that was strange - he assumed the board was bad- Sent me a Quote via email and left / He did however suggest that I Contact Whirlpool to see if they can help with the expense of the Board. Thank You
Great service and very friendly
Kathy - Rochester, NY
Our wasking machine had stopped spinning. Evan came out the same day and ordered part that came very quickly. Great friendly service. Great job!! Thanks again!
GREAT SERVICE. EXCELLENT PRICE.
Norman - Fairport, NY
Dave did an outstanding job.
Prompt, Reliable Service
Tom - Rochester, NY
Fixed our problem in a short time frame.
No Ice for Me
Larry - Pittsford, NY
Steve came to look at our six month old Whirlpool refrigerator that was not making ice. He tested the ice maker and determined it was faulty and ordered a new one. He then came out, replaced the broken ice maker and then discovered that the water valve was defective had to order one to replace it. His third trip was a charm and our ice maker is working fine. Steve was prompt, professional and explained everything he did.
dependable
Geraldine - Churchville, NY
continued to investigate problem and all is well
Great Service
Tom - Webster, NY
Nice job
William - Newark, NY
Bill
William - Fairport, NY
Great company representative & very helpful.
problem solved
Richard - Webster, NY
Very pleased...…
Great service
Bob - Livonia, NY
Great service. Ran diagnostics quickly and pinpointed problem. Upon returning with replacement sensor, installed the part , checked for leaks, etc. Very well mannered and knowledgeable. Send Steve anytime!!!
Great service
David - Lima, NY
Thank You
ALP
Amy - Rochester, NY
Great Job. Very respectful, well spoken, clean, and professional!!
Good service
Nadine - Albion, NY
Professional and positive. Knew how to fix the problem and showed me what to do in the case it happens again.
Kim
Jimh - Hilton, NY
Outstanding tchnician
Awesome service
Edward - Rochester, NY
Steve was great. The best tech ever. Great customer service
Professional and efficient
Kristen - Fairport, NY
Perfect Experience!
Raymond - Pittsford, NY
Evan was polite and professional. He was knowledgeable and well trained. If everyone of the company is as good as Evan I’m happy to do business there again and again.
Fantastic as always!
Steve - Spencerport, NY
Gary is extremely professional and knowledgeable. He knows our appliances like the back of his hand. He is the only tech we will have in our home. You’re lucky to have him.
Maureen
Maureen - Rochester, NY
Evan did a great job!!! We were very pleased. It is obvious that he is very good at his job. He is very conscientious, polite, and smart.
Great service and very quick
Cecily - Henrietta, NY
The best service.
Soumen - Pittsford, NY
The Tech was very thorough and was prepared. This was best service experience ever!
Excellent
Norma - Rochester, NY
The service was done in good timely manner. The repairman was informative & personable. I would recommend him to anyone as an excellent repairman!
Great job
Relentlss - Scottsville, NY
Have a very temperamental washing machine and Steve was able to assess the situation and fix it right up. We have always had good experiences with Appliance Tec. I really like the email to determine where the tech is and when expected. We have a warranty so unable to address the cost of repairs.
ice maker
Jeremy - Honeoye Falls, NY
Dave is awesome. Unfortunately he had to come back and now waiting on part. Not his fault but making it right (hopefully)
Refrigerator/Freezer issues
Dana - Brighton, NY
Steve was great. Even though it took over a month to get all the right parts and and figure was exactly was going on, Steve was very thorough and professional with his work and explanations of what was going on.
Service Visit
Mark - Hilton, NY
This was part of an extended warranty, so of course the price was excellent...free!
vary good work
Alana - Rochester, NY
shows up on time and does a great job thanks...........
Great service
Bill - Pittsford, NY
He was quick and professional.
very prompt and personable
Peter - Fairport, NY
very nice tech
Judy - Rochester, NY
Great Service
Lisa - Ontario, NY
Friendly knowledgeable service, arrived on time with a phone call of "on the way".
Very good service
James - Rochester, NY
Appliance Tec Review
Jennifer/jim - Fairport, NY
Highly recommend, Evan is the best.
Great service
Diane - Webster, NY
We had our refrigerator fixed for the same problem for the forth time. As bad a situation as that is the tech could not have been more pleasant or more courteous.
Dependable service.
Geraldine - Churchville, NY
Loved the tracking technician feature. I knew when to expect him and appreciated it.
Great service!
Sharon - Rochester, NY
Steve did a great job
Mike - Livonia, NY
Tech was very professional, knowledgeable, and courteous
Very professional and knew the appliance he was working on
Sharron - Webster, NY
I felt Dave was very polite and professional. I felt confident that he knew about the washing machine. I have always purchased Whirllpool washing machines and dryers and feel confident that Dave knew the product.
Dishwasher rack
Jim - Victor, NY
Great service
Impressive
Rita - Webster, NY
David was not only efficient in his problem solving/repair of our dishwasher, he was also courteous and respectful. He put extra effort into ensuring that everything about the dishwasher worked as efficiently as it was intended to do and answered all our questions. Hats off to him and Appliance Tec.
Great Service! Friendly technician !
Nicholas - Clifton Springs, NY
Very good experience ! There was no cost to me because it was a service call for a defective part on my Lowes purchased Whirlpool range
Awesome service and price!
Maria - Rochester, NY
When the Tech showed to fix our machine I was bracing myself for the worst, but the young man was professional and very informative about the problem and honest about the fix and cost, not only will I call Appliance Tec again but also recommended them to family and friends!
Response from Appliance Tec:
Your comment of "bracing myself for the worst" caught our attention. As a company, all of our processes and methods, along with our culture, are based on taking care of our customers. We are always striving to be above the perceived "normal" for appliance repair by being professional, honest and kind to all of our customers. Evan takes care of his customer everyday exactly the way we as a team want to. Thanks for taking the time to leave your review!
clothes washer
Kim - Rochester, NY
Poor customer care
Celso - Rochester, NY
Lacking customer support and lacking job knowledge. The concept of the customer is right and fixing the issue did not happen so the problem is still a factor. The young man was too tired from the previous job that he was talking his way out of doing his job because it was and my quoting “a waste of time to start changing parts”. I was very disappointed.
Response from Appliance Tec:
Please be patient as you will be contacted very soon to arrange a resolution and make this right. The last thing we want is you to be very disappointed. We are on it! UPDATE... We tried contacting you but we were disconnected. We have been unsuccessful in getting you on the phone again. Please contact our office when you can. We'd be happy to assist. 585-442-8690
Great
Jim - Hilton, NY
Outstanding
John
John - Rochester, NY
Great work and very helpful. Fixed the issue fast and efficiently.
great job good price
Gary - Lyons, NY
Mixed feelings
Ben - West Henrietta, NY
I am appreciative of the promptness of the service technician to my house to fix my dryer, however, I wish he would have had the courtesy to call me and see if I wanted to proceed with a service that is costing me the same price that I could have bought a brand new dryer with. I more than likely would have opted against the service and chosen to buy a new dryer. I guess it’s too late now. At least I have a working dryer.
Response from Appliance Tec:
There may be some sort of mix-up but our records do not indicate we did any repair to the dryer. We only show a referral for you to have a company clean the dryer vent system. We do have record of a second visit at no charge though. Maybe it was another company that did some work on the dryer?
Great service Dave called to see if we could do the repair earlier than scheduled which is what we did and that was very good
Karol - Hilton, NY
Dave was polite and professional and got the job done expeditiously
Great Service
James - Rochester, NY
Kitchenaide stove
Patricia - Williamson, NY
Thankyou Evan for resetting my ovens. I baked banana cupcakes this am in stated cooking time perfectly. Haven’t accomplished that in ages. Thanks again for solving my stove in a courteous manner. Pat a happy satisfied baker.
100% Satisfied with Dish Washer Repair Service
Rodmary - Webster, NY
100% Satisfied with my most recent experience with ApplianceTec service department. Their tech, David, arrived on time, was very neat, and efficient. Thanks David for your excellent work and politeness. You did an outstanding job!
Great service
Melody - Webster, NY
Great service
Cathy - Lyons, NY
Very friendly and knowledgeable
Great Service, very knowledgeable
David - Rochester, NY
Gary was very professional and was able to fix my appliance quickly. He was also able to make an adjustment a previous company said could not be done on my model range.
Great service, quick response and fix. Super friendly technician
Elvin - Rochester, NY
Very knowledgeable.
Norm - Rochester, NY
We needed a Tech. and you sent us the best.
Excellent customer service for my Dryer Repair
Lauren - Victor, NY
The repair man was excellent with communicating arrival time, expectations for repair, and work/parts needed. He was very friendly and pleasant. Despite the manufacturer shipping the wrong part and my dryer being just four months old, I felt the repair man was empathetic and wanted to handle the repair as soon as possible. He was knowledgeable and sincere that it took more than one attempt to repair.
Great service
Patty - Albion, NY
Gary was polite , quick and experienced
Douglas
Douglas - Victor, NY
Very good
Great service
David - Penfield, NY
Gary T
Cynthia - Rochester, NY
Professional, friendly and extremely knowledgeable.
great, friendly, fast service
Laurie - Penfield, NY
Venting-vent hood
Erie - Webster, NY
The service repair professional was kind, on time, respectful, and most importantly skilled at completing my job. My vent would not function properly. The guys completed the job in about an hour. It took a few visits but, the service made up for time waiting.
Prompt, very professional and very courteous and your dog liked him!
Bruce - Phelps, NY
Knew the problem with the dishwasher door and fixed it very quickly.
Everything works great!
Fig - Rochester, NY
The tech was friendly and worked efficiently yo ge the job done.
Did a great job
Mark - Rushville, NY
Great service
Mary - Fairport, NY
Technician was knowledgeable and courteous
Evan Fixed my dishwasher perfectly!
Kathy - Palmyra, NY
Evan was prompt and very professional. He explained everything to me and was very courteous. He didn't mind my 2 overly friendly pups who followed his every move. The dishwasher works great and I am a happy customer!
Creekstone Dryer now quiet!
Operations manager - Fairport, NY
Dave did an excellent job in locating and repairing our squeaky dryer. With all of his might he lifted the dryer over his head so he could gain access to the back of the dryer to make the much needed fix! Thanks so much Dave!
Highly professional service
Mark - Rochester, NY
Pleasant young man quick and effocient
Great Job!
Jeff - Rochester, NY
Steve was quick, efficient and did a great job all around
Dave
Mildred - Rochester, NY
Great job as usual
great service
Eric - Rochester, NY
appreciated the information and prompt arrival
SERVICE WAS GREAT
Gil - Rochester, NY
TECH WAS KNOWLEDGBLE,.FRIENDLY
Great Service
Adam - Rochester, NY
Washing machine repair
Karen - Webster, NY
gave a lot of helpful tips
Judy - East Rochester, NY
Great Service
Maureen - Rochester, NY
Honest, thorough evaluation and fixing of problem. Genuine and friendly tech.
Great service
Jen - Rochester, NY
He was helpful and respectful
Diane
Diane - Victor, NY
Service well done
Washing Machine
Louise - Webster, NY
Thorough review of problem
couldn't ask for more
Connie - Caledonia, NY
technician arrived on time, was friendly, professional and best of all solved my problem without a mess or fuss Thank you
Great
Stanley - Rochester, NY
he did a great job. A 5 star job.
Great Service
Tracie - Canandaigua, NY
Dave has come out multiple times for service and he is very nice, professional and helpful!!
Did agood job
Robert - Shortsville, NY
Julie
Julie - Penfield, NY
Evan was excellent. Service was outstanding
janis
Janis - Williamson, NY
It wasn't fixed when he returned to put new part in. Tech told me to run cycle thru and call him if it didnt work properly. Well it didn't work and now tech coming back again. I can't keep taking time out to get it fixed right. This will be third appt. If this doesn't fix I want a new washer. I had it two weeks
Response from Appliance Tec:
We certainly understand your frustration and we will work as a team to get this resolved as quick as possible for you.
Kitchen Aid dishwasher
Barbara - East Rochester, NY
Polite and knowledgeable
Young people? Am I right?
Matthew - Ontario, NY
Disappointing service, had to pay three times !
Lynette - Pittsford, NY
Had a problem with my clothes dryer, first technician took the dryer apart, could not find the problem. Second technician came out and found the fan was blocked. A different company had to come out to remedy the problem. The cost was two service calls and the third party repair cost. Very dissatisfied customer.
Response from Appliance Tec:
We apologize for not diagnosing the problem on the first visit but after reviewing the reports you paid no more than what you would have paid if it was done on the first visit. The 3rd party costs for the vent cleaning were unrelated to the dryer itself thus it's hard to hold us accountable for them. Having the house vents cleaned is a safety and efficiency issue that really needs to be done on a regular basis. Please contact us if you have any questions. 585-442-8690
efficient and effective
Diane - Avon, NY
Very good service
Robert - Shortsville, NY
Prompt knowledgeable service
Christine - Rochester, NY
Very courteous service. Answered all my questions and resolved issue.
Great service
Bruce - Webster, NY
Great service
Dishwasher
Kasia - Webster, NY
Thank you for your time and help. It is greatly appreciated.
Very good service
Rge - Rochester, NY
the two technicians that repaired the dishwasher were pleasant and polite. They diagnosed the problem and repaired in same visit. I am only giving 4 star rating because the timeframe of our appointment was supposed to be 9-12 and when it was close to 2pm and nobody had showed up yet or called to say they were delayed I had to call and check on the status to be sure they were still coming.
Response from Appliance Tec:
You are absolutely correct in your feelings. You should have been updated about the techs arrival time. There is no excuse for it not happening so we'll just give our apologies. It is part of our process to update in such situations. Thank you for bringing it to our attention.
Unresolved problem
Jacob - Rochester, NY
Response from Appliance Tec:
Our system shows that the repair is complete and all is good. If you feel the problem is unresolved please contact us at your convenience at 585-442-8690 and we will be sure to make sure it is taken care of.
Did great job diagnosing problem
Ellen - Webster, NY
This was a warranty issue. Evan took care of it for me without any stress on my part.
Great service and communication!
David - Hilton, NY
Communication from the time I scheduled the appointment up to the tech's arrival was outstanding. Gary was personable, did his work quickly, and cleaned up his mess. Would definitely hire this company for future appliance issues.
Excellent Service
Joe - Hamlin, NY
Gary T was right on time, called before showing up, had all the proper tools and parts, and finished the microwave door replacement quickly and completely. He was also very personable. In summary, he was the consummate professional !
great service
Cheryl - Honeoye Falls, NY
Tec came when he was scheduled, figured out issue soved and was great
Excellent Service!!
Samuel - Dansville, NY
Steve was awesome! His knowledge of the product & diagnostic skills were impressive. Please consider giving a big raise!!
William
William - Farmington, NY
Good job
Great service.
Barbara - Webster, NY
Nice young man.
Dave was great, wish we could have scheduled sooner or tighter window of time
Tim - Rochester, NY
Great job. Fridge works fine.
Jeffrey - Rochester, NY
Christine
Christine - Webster, NY
Daniel
Webster - Rochester, NY
GREAT SERVICE
Molly - Rochester, NY
Pauline
Pauline - Fairport, NY
Steve was very nice and did the job well
James - Dansville, NY
Great service
Clayton - Rochester, NY
Evan was knowledgable, helpful, and kind. Highly recommend!
Bonnie
Bonnie - Rochester, NY
Great, friendly service
dryer repair
Catina - Brockport, NY
The service man was on time. Called to let me know he was on his way. He was polite and in and out with my dryer repaired in short order. I was very happy with his service.
Very good
Susan - Clifton Springs, NY
Service was fine, but is problem resolved?
Cynthia - Fairport, NY
Our brand new Whirlpool washing machine left bleach spots on clothes that were not being cleaned with bleach. We used bleach in a previous load, and when the second load came out with bleach spots, we called for service. The tech ran diagnostics, but couldn't tell us why the machine ruined our clothing.
helpful advice
Gerri - Fairport, NY
totally satisfied
Mary - Webster, NY
Evan was knowledgeable, on time, and gave great information. He fixed our gas drier, and the washer wouldn't spin well, and is 11 years old. We discussed whether or not to replace it. In weighing it out, we decided to replace it with a great model he suggested that will last a lot longer than the other new ones that are built to break faster. The Speed Queen. He doesn't sell them, so suggested some places to get it a little more reasonable. Overall a great tech. I will keep his business card.
Great service
J - Rochester, NY
Good service, I liked the tracking features. Price only avg because it’s covered under warranty. Happy with the service
GREAT SERVICE
Mary - Rochester, NY
THE TECHNICIAN KNEW EVERYTHING ABOUT MY STOVE. HE WAS FRIENDLY AND ANSWERED ALL MY QUESTIONS. HE TOOK THE TIME TO PROPERLY MAKE ADJUSTMENTS AND IT WAS NOT A RUSH JOB. I WAS VERY PLEASED WITH THE SERVICE AND HIS KNOWLEDGE OF THE PRODUCT. THIS TYPE OF SERVICE REALLY MAKES A DIFFERENCE. THE TECHNICIAN SHOWED TRUE COMPASSION FOR THE WORK HE DOES. I HOPE THAT THERE ARE A LOT MORE TECHNICIANS OUT HERE LIKE THE ONE THAT SERVICE MY APPLIANCE TODAY. HE TRULY MADE MY DAY.
great service call
Mark - Henrietta, NY
Jim
Jim - Hilton, NY
Outstanding technician
Has great knowledge about his job.
Ralph - Rochester, NY
Was up front about what was wrong and stated the different things that could be done and the costs.
sort of a waste of time
Andrew - Rochester, NY
nice repair crew, but overall it was a waste of time. on their 3rd visit after ordering additional parts at the 2nd visit, it was finally discovered the microwave was beyond repair and a new microwave is needed. 3 weeks wasted unfortunately.
Outstanding Service!Very know
Evelyn - Penfield, NY
Very knowledgeable and helpful in explaining all that he did in repairing the appliance. He was a very pleasant personality to work with.
Great service
Janet - Ontario, NY
Fast efficient service
Wayne - Rochester, NY
Technician arrived shortly after his courtesy phone call, He powered his work van through the treacherous roads of the trailer park combating snow and ice. He immediately identified the issue with my stove and fixed it promptly. He was courteous and professional, I couldn't tell for sure but I believe he is a mallard Hunter. I can't recall his name but It may have been Marty, Keith, Rusty or Hank. I would gladly share a mobile home kitchen or duck blind with him any day.
Dishwasher repair
William - Spencerport, NY
Found and fixed the problem Quickly. Tech was professional and pleasant.
Excellent and polite
Linda - Webster, NY
Great Service!
Weston - Geneseo, NY
Steve is a top-notch serviceman: friendly, courteous and a great diagnostician. He was very nice to my curious kitten and older grey cat. You should be proud to have Steve as a representative of your company.
Good service
Matthew - Rochester, NY
good serviced follow-up
Barry - Rochester, NY
Very Professional service personal
Peter - Webster, NY
I was impressed by the professional and knowledgeable service tech : Dave Long . I had a intermittent problem with my washer, Dave quickly analyzed the problem and repaired the connector. Thank you Dave.
Great service
Kathy - Webster, NY
Technician was professional, efficient and knowledgeable about the issue.
Great
Chris - Fairport, NY
Andy Prestigiacomo
Andy Prestigiacomo - Canandaigua, NY
Knowledgeable technician very professional
Courteous and efficient
Bette - Hamlin, NY
No complaints. Was courteous and attentive as I explained the problem. Definitely knows his trade! Cannot rate cost, it was under an extended warranty.
warranty coverage
Kim - Rochester, NY
found the time frame for replacing parts longer then appreciated. it may have been to the warranty program. other wise everything was great. thanks
Tech was great!
SAL - Canandaigua, NY
New appliances and tech patiently and thoroughly covered all issues.
great service
John - Rochester, NY
Very friendly!
William - Canandaigua, NY
Very friendly tech! Repaired my stove very efficiently and showed me some other things about my stove.
Great service
Mary - Rochester, NY
Gary has come a couple of times to my home to repair my stove. He has done a wonderful job each time. As soon as I start explaining what is wrong and he immediately tells me he knows what’s the problem is and takes care of it. He has been on time for each appointment and very professional.
courteous service
Richard - Fairport, NY
Dave knew his stuff & clearly explained the cause of the problem to me. I thought he did a great job with your trainee.
great service
Robert - Nunda, NY
Good experience
James - Rochester, NY
Great service for reasonable price. Very knowledgeable technicians who were extremely helpful!
Outstanding service
Brian - Pittsford, NY
Great Service
Heather - Macedon, NY
The Tec was very friendly and knowledgeable.
Great service
Kyle - West Henrietta, NY
Technician called ahead and arrived on time. Diagnosis was fast and price was fair.
Great Service
Mary - Rochester, NY
Fantastic service
John - Rochester, NY
The agent was professional, courteous and friendly.
Great tech
Gordon - Rochester, NY
microwave assessment
Ruthanne - Walworth, NY
Your quoted price should include the tax
Very good service
Dino - North Chili, NY
Prompt, experienced and knowledgeable
Tammy - Shortsville, NY
Great service
Michael - Bloomfield, NY
Good
OUTSTANDING
Jim - Penfield, NY
FRIENDLY, KNOWLEDGEABLE, EFFICIENT
tech was great
Rebecca - Victor, NY
It was a warranty issue
Service Call
Beth - Hilton, NY
David was very nice. Explained why my dry wash making a noise and what he did to correct the problem.
Excellent service
Lucille - Geneva, NY
Our technician was knowledgeable, efficient and very personable. He also took care keep floors clean on a very muddy day
Lisa
Lisa - Rochester, NY
James J.
WASHER WHIRLPOOL WTW4816FW2 Q1 n. Q2 n. Q3 n. Unit shakes off balance and doesn't finish cycle. No error codes. Found suspension not seated all the way. Corrected and adjusted feet. Ran calibration and spin cycle. Unit functions properly.
Dave F.
WASHER FRIGIDAIRE FAFW4011LW0 Drain hose is cracked . The drain hose goes through the whole machine and to replace to have to open the whole unit to change . Quoted to fix unit . They will think about repair . Unit is in a closet and will have to be removed to fix . Billing customer for this one time . L14 labor rate .; rqstng P&A on 1 134963200 (hose)
Evan E.
DRYER WHIRLPOOL WED8740DW0 "Customer stating that unit is not drying items properly. Unit will shut off before items are dry. Tested moisture sensor using test 5 on tech sheet. Sensor tested good. Took resistance reading of outlet thermistor at multiple temperatures. Thermistor tested good. Is both test good tech sheet calls for replacement of control. Ordering control. Advised customer that they can use timed dry setting until tech returns ; ordrng 1 WPW10654005 (CONTROL ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
James J.
DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 n. Q2 n. Q3 n. Unit not washing. 120v to pump and water leaking from vent. Need pump and vent gasket. ; rqstng P&A on 1 W11085683 (pump&motor) and 1 WP8269259 (gasket)
James J.
WASHER MAYTAG MVW6230RHW0 "Q1 n. Q2 n. Q3 n. Complaint of unusual noise and unit goes off balance. F0e4 water temp error. Tested diagnostics and found clutch making loud noise when engaging and transmission has play in it when agitating. Tub shakes when washer is in spin cycle with no clothes in it and feet leveled. ; ordrng 1 W11423758 (GEARCASE), dspstn on spec-tagged invntry: 1 W10721967 CAM"
James J.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Q1 n. Q2 n. Q3 n. Door not closing properly. Squeaking when door is opened. Burn spot on door panel. Adjusted rollers and tested. Door no longer squeaking. Door will not close on its own with fridge level. Unit was delivered with a burn spot that looks like a weld mark on the front. Need door. Used washers; ordrng 1 LW10648584 (dor-fip), dspstn on spec-tagged invntry: 2 WP489467 WASHER"
Dave F.
DRYER KENMORE 11097088601 "Tension pulley is seizing . Replaced pulley ,rollers and belt. Cleaned inside unit . Unit tested good . ; ordrng 2 349241T (support,roller)s, dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER , used 1 661570V (BELT) from stock"
Dave F.
WASHER KENMORE 11047088600 Wash is filling with water even when not in use . Unit needs new water valve . Ordering valve . Customer is paid in full ; ordrng 1 WP8182862 (valve)
James J.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Order icemaker WPW10261234; ordrng 1 WPW10261234 (icemaker)
James J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Q1 n. Q2 n. Q3 n. Half leds not turning on and water splashes out of dispenser. Replaced led in freezer and resolved light issue. Called tech line for dispenser. SR 7728796358. They recommend changing dispenser tube and valve. ; ordrng 1 WPW10341329 (VALVE) and 1 WPW10499015 (tube-water), dspstn on spec-tagged invntry: 1 W10695459 MODULE"
James J.
WASHER WHIRLPOOL WTW8540BW1 Top rusting. Customer would like it replaced. Sc paid on microwave. ; ordrng 1 W11211508 (top)
Dave F.
DISHWASHER AMANA ADB1400AGB1 Found unit not powering on. Found the plug that feeds the control power was loose . Reattached and tested unit in diagnostics. No errors . Unit tested good.
Dave F.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 5 degrees in freezer . 30 in fresh food section . Food the left side of the fresh food gasket will get passed the cabinet. It keeps catching on the cabinet and folding over . Heated gasket so that it is flat but still will not close properly. Called techline SR 7728798491 to report it . Sealed liner on both fresh food and freezer . Heated gasket on fresh food section and put petroleum jelly on the cabinet to help with gasket closing . Door is now sealing as expected. There was some ice forming inside the freezer . Customer will monitor
Tanner R.
DISHWASHER WHIRLPOOL KDPE334GPS0 Q1 no Q2 no Q3 no Complaint of dishes not clean. Following stored error:F2E1 stuck key. Ran service diagnostics cycle. Fill volume is correct. Water temperature is adequate when water is primed at sink. Diagnostics cycle completed without issue. Reviewed use and care with customer. Customer is using rinse aid and pod soap tablets. No repair recommended for this unit. Advised customer to not rinse dishes off when using Pro Wash. Wash cycle may be ending itself early due by sensing clean water.Verbal signature acknowledged.
Tanner R.
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Removed and defrosted ice. Replaced fill tube. Advised customer to monitor floor of freezer cabinet for sheet ice.Verbal signature signature.; used 1 W11084807 (Fill tube) from stock
Steve M.
REFRIGERATOR KITCHENAID KRFF507HBS00 Ordering led for led out on ice box. Ordering fan for inconsistent temps in fresh food section. The unit was set to 34 in fresh food section and the food items were 38. The freezer tested good. Ice was In The bin. Ordering evap fan for odd sounding fan when it starts up. ; ordrng 1 W11224591 (FAN) and 1 W11462342 (LED MODULE)
Evan E.
DRYER WHIRLPOOL WED7500GC0 Customer stating that units door will not shut. Upon inspection discovered that door strike was broken causing door not to stay shut. Replaced strike and tested door. Unit tested good
Tanner R.
REFRIGERATOR MAYTAG PBF2255HEW Q1 no Q2 no Q3 no Replaced icemaker and water lines. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
James J.
WASHER WHIRLPOOL WTW5600XW0 Q1 n. Q2 n. Q3 n. F7e6 f7e7 f0e5 motor hums and doesn't rotate. Replaced capacitor and tested. Recalibrated control and ran drain and spin successfully. ; used 1 W11395618 (CAPACITOR) from stock
James J.
REFRIGERATOR WHIRLPOOL ED5KVEXV200 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Cleaned drain with steamer and verified its clear.
Steve M.
REFRIGERATOR WHIRLPOOL MFF2258VEW3 Found freezer evaporator not defrosting. Put in manual defrost and heater turned on. Replaced control and removed frost. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Evan E.
RANGE FRIGIDAIRE LGEF3045KFJ Customer stating that unit is shutting off on its own during bake cycle. Checked incoming voltage to unit. Unit is receiving 240v. Ran test bake cycle and monitored incoming voltage. Observed unit during bake cycle for 45 mins could not replicate issue at this time. Technician did reset control before servicing. Part is on backorder. Tech recommended to customer to monitor unit to see if issue persists if so technician will return with part. 5304495520 (control) Quoted for repair....(5304495520) Control $ 170.00S&H $ 15.00Labor $76.40
Evan E.
COOKTOP KITCHENAID KICU509XBL00 Replacing module due to Line 1 fuse blowing on original module. Service pointer W10556232A calls for module replacement. Replaced module and tested unit. Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Removed ceiling in fresh food section and tested for leaking when running water dispenser. Found no leaks. Test with filter installed and not installed. ; dspstn on spec-tagged invntry: 1 WP2300868 FITTING
Steve M.
RANGE WHIRLPOOL WEE750H0HZ1 Replaced ui for erratic operation. Covered under appliance tec warranty
Steve M.
RANGE GE JGB720SEJSS Replaced weak ignitor for slow start and gas smell. The range tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
James J.
REFRIGERATOR WHIRLPOOL WRF736SDAW12 "Inspected unit. Found water lines frozen in ceiling. Icemaker allowing fan to run too much and icemaker motor excessively loud. Replaced icemaker and tested. Unit cycles and fills in diagnostics. Found emitter led turns off after several minutes and will come on Called tech line SR 7728800828 they said issue is most likely a fresh food air leak from icemaker. Rechecked icemaker adapter seals and verified its installed correctly. Customer is to monitor. If water lines freeze, then replace adapter seals. 212643"
James J.
DRYER WHIRLPOOL WED4950HW "Q1 n. Q2 n. Q3 n. Unit thumps during use. Replaced rollers and found belt had a chunk missing. Replaced belt and tested. ; used 1 341241 (BELT), and 1 349241T (ROLLER-SUPPORT 2PK) from stock"
James J.
DISHWASHER WHIRLPOOL MDB7959SHZ1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. No power to pump. Disconnected harnesses from control and reconnected and unit functions properly. Customer is to monitor if problem persists replace control board
James J.
OVEN MAYTAG MGR6600FZ0 Q1 n. Q2 n. Q3 n. Complaint of loss of ignition after preheat. Swapped the bake and broil terminals on the dsi board and tested. Bake ignites quicker than previously. Preheated oven to 350. Unit consistently igniting. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Evan E.
DISHWASHER KITCHENAID KDTM354DSS5 Replacing heater due to ceramic coating coming off of heater causing burning smell inside unit. Replaced heater and tested unit. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDF760SADT0 Replacing wash motor and drain pump due to unit leaking from seal on wash motor onto drain pump causing pump not to function. Replaced wash motor and drain pump. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Evan E.
DISHWASHER KITCHENAID KDFE104DSS0 Customer stated that unit is failing to drain after pump has been replaced. Discovered that connector for pump was not fully seated causing intermittent drain issue. Reseated connector into clip. Tested unit. Could not replicate issue once doing so. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Tanner R.
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Q1 no Q2 no Q3 no Replaced ice auger. Tested unit and unit tested badly. Placed probes in ice motor connectors and with door switch and ice paddle down measured 1.7 VACSR7728801343- performed several voltage tests on ice motor circuit. Ruled that there is a breakdown in harness within the liner of the unit. This is not a repairable part. Ticket sent to technical lead for review. If further tests required a tech line rep will reach ATEC. Advised contact from Whirlpool if a repair cannot be made.Verbal signature acknowledged.
Tanner R.
DRYER MAYTAG MEDC200XW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and unit tested good. Ran unit in high heat on timed dry and heat cycles on and off properly. Stick probe down vent of dryer and measured the following:188145203164210159214No repair recommended for machine. Advised servicing vent to improve dry times.Service covered under 94950.
Tanner R.
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Replaced acu. Defrosted unit. Customer will continue to monitor.Verbal signature acknowledged.
Dave F.
REFRIGERATOR KITCHENAID KRFF507HPS00 0 in the freezer and 38 in fresh food section. Found the fresh food led on the top under the ice maker shorting out . Found it had a bad connection. Was able to correct connection issue and led lights are now working . DC short could cause ice maker to be intermittent. Ice maker had no error codes in diagnostics. Ice box fan is working and ice bin thermistor tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freshfood evap is frozen over door gaskets are sealing . Tested thermistors in diagnostics tested good . Following service pointer W11092686E . Changed defrost mode to basic from adaptive. Everything else checked out . Service pointer covers S16360 labor . Defrost thermistor on fresh food was not in the correct location according to service . Moved and foil taped and zip tied . Ran test four 3 way valve is working . Added screws to evap cover . Unit tested good . If problem persists order W11089931; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER , used 1 W11033168 (HARNESS) from stock"
Dave F.
REFRIGERATOR MAYTAG MFI2269FRZ02 3 degrees in freezer set to -3 . Fresh food 30 degrees but set at 38 both thermistors are reading the correct temperatures . Checked damper operation it is working. Found the humidity control was not on which could leave the freezer gasket to be open . All other gaskets are sealing . Turned humidity control on . Adjusted temperatures to freezer to 0 and 38 in fresh food . Customer will monitor .
Dave F.
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Replaced bracket and ice lever . Tested unit , tested good ."
Dave F.
OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good
Steve M.
WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Reset control and washer is working now.
Steve M.
WASHER WHIRLPOOL WTW4816FW2 Replaced actuator for broken gears and not shifting. The washer tests good; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Steve M.
WASHER MAYTAG MVWC465HW2 Found long fill error code. The washer is on a well and the cold water valve was plugged. Removed debris and washer checks good.
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated the back wall of the freezer is frosting/icing up. Customer has cleaned it off previous. The vent to fan was iced up on arrival. Inspected evaporator area and it has good frost pattern. No penetration letting warm air In. Caulked liver where cabinet meets liner. The rails were hard to open. Cleaned rails. The customer is going to monitor.
James J.
DISHWASHER KITCHENAID KDFE104DSS0 Q1 n. Q2 n. Q3 n. Complaint of unit leaking. Ran unit and it did not leak. Water stains underneath sump assembly. Customer is to monitor if problem persists replace sump. WPW10605057 149.00Sc 93.50Labor 106.75Sh 15364.25 plus tax
Steve M.
WASHER MAYTAG MVWB835DW5 Ordering gearcase for squeal during high spin. Ordering valve for longnfill error code. ; ordrng 1 W10811956 (drum assy) and 1 W11165546 (VALVE)
Tanner R.
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Replaced ACU. Verified J3 connection is present. Ran auto diagnostics and completed without issue. Had customer start a wash cycle and unit filled and advanced into wash without error. Customer will be contacted when drain pump has arrived.Verbal signature acknowledged.
Evan E.
DISHWASHER WHIRLPOOL WDF750SAYB0 Replacing drain hose ext due to extension being severely clogged causing unit to run a long drain cycle and leave water in bottom of unit at end of cycle. Replaced hose. Tested unit. Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Items freezing in fresh food section . Found fresh food and freezer gaskets torn . Ordering gaskets and ice maker for not cycling . Customer has refrigerator on RO system . Customer is going to make sure that the pressures are correct according to user guide for the unit .; ordrng 1 WPW10436248 (gasket-fip) and 1 WPW10436250 (gasket-fip) and 1 W10884390 (icemaker)
Steve M.
WASHER WHIRLPOOL WTW5000DW1 Found agitator is broken free inside gearcase and moves freely even on spin. The cost of repair will outweigh new machine.
James J.
WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit stuck on spin cycle. Reset control and recalibrated. Ran diagnostics test cycle successfully. Customer is to monitor if problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Evan E.
WASHER WHIRLPOOL MHW8630HC0 Unit is producing a squeak when unit is spinning at low speeds. Discovered that left side panel of machine is where noise can be heard. Confirmed all screws are right and secure. Noise is continually there regardless of changes. Discovered that noise is actually coming from pedestal bracket. Attempted to tighten bracket but unit is still producing noise. Ordering bracket ; ordrng 1 WPW10169550 (REAR BRACE )
Tanner R.
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of no hot water during hot water washes. Ran hot water valve via manual diagnostics and water valve opens. Water was not hot. Customer states they prime water at utility sink before running. Ran valve til water was hot. Following stored errors:F0E4 Spin limited by water temperatureSR7728775811- measured resistance of water valve thermistor At 179 ohms. Advised to replace valve assembly and if that does not resolve to order control.Replaced water valve assembly and tested unit. Unit tested good.Verbal signature acknowledged.; used 1 W11165546 (Valve assembly) from stock
Dave F.
DISHWASHER FRIGIDAIRE FGHD2465NF1A Adjusted the dishwasher in the hole . Unit closes right .
Tanner R.
DRYER WHIRLPOOL WED4950HW0 Q1 no Q2 no Q3 no Replaced motor and blower fan. Tested unit and unit tested good.Verbal signature acknowledged
James J.
DISHWASHER WHIRLPOOL WDF520PADM3 "Q1 n. Q2 n. Q3 n. Unit started smoking during cycle and overflowing onto floor. Found harness melted and main power connections to control. Door vent seal failed and leaking into door. Need harness, control, vent parts, and fill valve. ; rqstng P&A on 1 W10566921 (harns-wire) and 1 W10804115 (cntrl-elec) and 1 W11175771 (valve-inlt) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Evan E.
COOKTOP KITCHENAID KGCT305GBL1 Customer stating no burners are sparking when actuating valve. Discovered that module is failing to send spark to harness. Ordering module ; ordrng 1 WP8053421 (SPARK MODULE )
Evan E.
WASHER WHIRLPOOL LSQ9264HQ0 Unit would not agitate due to agits being worn causing issue. Replaced agits unit now agitating as it should. Labor and S/C fee on job 94534; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
James J.
DRYER WHIRLPOOL MGD7230HW0 Q1 n q2 n. Q3 n. Unit intermittently makes thumping noise. Found blower wheel cracked. Need blower wheel ; ordrng 1 WP697772 (blower wheel)
Dave F.
OVEN WHIRLPOOL WEG745H0FS0 Replaced burner baffle for being warped and uneven cooking .checked flame from burner has good flame and no holes in burner .. Tested unit tested good .
James J.
FREEZER MAYTAG MQF1656TEW01 Q1 n. Q2 n. Q3 n. Unit not cooling. Appears to have thawed out and refroze. Defrost drain clogged. Evap fan not running. Power to fan. Need fan. Left unit unplugged. Don't recommend that customer consumes food due to thawing out. ; rqstng P&A on 1 WP3-60336-001 (motor-evap)
Dave F.
RANGE WHIRLPOOL WFC310S0EB3 Replaced control and door lock . . . Tested unit multiple time into self clean and canceled . Unit is working as expected
James J.
WASHER MAYTAG MVWX655DW0 "Q1 n. Q2 n. Q3 n. Complaint of poor wash performance, shake during spin, and top rusting underneath bleach dispenser. Found hub worn. Replaced hub. Found splines inside wash plate worn, threads stripped inside tub, and unit shakes excessive in spin cycle. Need wash plate. Tub, and gearcase. Basket under maytag warranty ; ordrng 1 W10752719 (basket), rqstng P&A on 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"
Tanner R.
MICROWAVE KITCHENAID KMHS120ESS5 Helped Dave
Evan E.
WASHER MAYTAG MHW8200FW0 Replacing ACU due to unit failing to engage into spin. Replaced ACU. Ran diagnostic cycle. Unit now maintaining spin as it should. Unit tested good
Tanner R.
DISHWASHER MAYTAG MDB4949SHB1 Q1 no Q2 no Q3 no Complaint of unit turning itself on. Customer had to turn breaker off to stop machine. Customer turned breaker on. There was a moment to put into diagnostics however machine skips through diagnostics steps as if start button is being pressed. Unable to troubleshoot error diagnostic. Ordering new control and UI.; ordrng 1 W11225084 (Control)
Dave F.
DRYER WHIRLPOOL WED4950HW0 Helped tanner .
Evan E.
RANGE FRIGIDAIRE FGES3045KFC Customer stated that unit is failing to operate inner coil on burner. Upon inspection discovered that coil had snapped causing issue. Ordering Left front burner ; ordrng 1 316282000 (BURNER )
James J.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not making ice. Tested unit with jumper and motor and fill valve functioning. Reset power and icemaker completed harvest cycle successfully.
Dave F.
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Ice maker has power going to it and is cycling not getting any water . Water is getting to the door but is not going to ice maker . Ice maker fill tube is frozen . Ran test 19 verf power going to fill tube heater . Let fill tube defrost and ran test 25 and cycled ice maker for water . Water has started coming . . Customer will monitor. Auger motor isnt working has power going to it . Needs motor . Ordering motor . ; ordrng 1 W11202789 (motor)
Steve M.
DRYER WHIRLPOOL MED7230HW0 Customer complained of clicking noise while drying. Inspected idler and rollers and they are working as expected. Nothing stuck in the felt. Found a metal piece screwed to left side of blower housing that has similar sound. Removed piece. Customer is going to monitor.
Evan E.
DISHWASHER FRIGIDAIRE FGID2474QF0A Customer stating that unit is displaying i30 error message in display. Unit will not respond to commands or allow cycle selection. Reset control and cleared messsge. Unit will now allow for cycle selection. Discovered that code pertains to aqua control meaning float switch was trigged. Tested float. Float is working as it should. Discovered that pressure switch is failing unit is running water valve for much longer than it should causing unit to overfill and trigger float. Ordering pressure switch ; ordrng 1 5304504077 (PRESSURE SWITCH )
Dave F.
DISHWASHER KITCHENAID KUDS30IXWH6 Replaced console and sensor . Tested unit in diagnostics. Unit tested good .
Evan E.
WASHER WHIRLPOOL WFW85HEFW1 Customer stating door lock is flashing and unit will not unlock. Upon inspection discovered f3e1 code for pressure system fault. Discovered that pressure hose was rubbing up against rotor causing small hole in hose. This was causing faulty reading. Trimmed hose and reinstalled. Ran diagnostic cycle and rinse & spin cycle to confirm function. Unit tested good
Steve M.
DRYER WHIRLPOOL LER7620LW0 "Found idler was worn and broke the belt. Replaced both. Found feet had fallen out of bottom of dryer. Refastened and leveled. The dryer tests good. ; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"
Steve M.
RANGE GE JGB720SEJSS On arrival 5e oven was on and could not remove bottom panel to inspect. Rescheduled until Monday; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Dave F.
MICROWAVE KITCHENAID KMHS120ESS5 Replaced magnetron and diode . Tested unit . Tested good .
James J.
FREEZER WHIRLPOOL WZF56R16DW04 "Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor runs for one second and short cycles. Removed start device and reinstalled and compressor stayed running. Replaced start relay and verified cooling. Compressor short cycled again after five minutes. Need compressor ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER , used 1 8201786 (RELAY-OVERLOAD) from stock"
James J.
REFRIGERATOR MAYTAG MFI2269FRZ00 Customer refused to let me diagnose without replacement icemaker reschedule.; saved tckt
Steve M.
WASHER WHIRLPOOL WFW6620HC0 Found bellow is leaking and the inside looks deteriorated. Ordering control and bellow as per service pointer. ; ordrng 1 W11314648 (BELLOW) and 1 W11322905 (ACU)
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer complaint of no ice. Freezer temp was 4 degrees. Harness is not broken under door. The ice maker cycled and fill test also passed. The thermistor test on ice maker failed. Ordering ice maker. ; rqstng P&A on 1 W10873791 (icemaker)
Dave F.
REFRIGERATOR KITCHENAID KRSF705HPS00 fresh food evap frosted up .called techline SR 7728780860 changed ui to basic defrost and ordering defrost thermistor . Need to foil tape and zip tie thermistor. Defrosted unit .; ordrng 1 W10316760 (thermistor)
Dave F.
DISHWASHER KITCHENAID KDTM404KPS0 Drain pump cover that the connector plugs into was not installed correct . Corrected that . Found the motor was not mounted right . Fixed mount . Tested unit . Tested good .
Steve M.
REFRIGERATOR WHIRLPOOL WRS526SIAE00 Sr# 7728763654Found the wire harness under freezer door is causing no ice. The unit needs a freezer door. The door is discontinued. Called tech line to document
Dave F.
DRYER AMANA NED4655EW1 Could not find unit in store .
James J.
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Customer said unit started cooling one day after last visit. Replaced freezer thermistor as a precaution. Temp read -36 in freezer at 0 degrees. Let unit run for about ten minutes and temperature slowly getting towards 0. Customer is to monitor. If problem persists replace main board.
Evan E.
WASHER WHIRLPOOL WTW4616FW2 Customer stating that unit will not complete cycle. Checked for error codes. Unit displaying f8e1 for long fill. Discovered that drain hose is pitched at angle which Is causing water to drain out while unit is filling. This is cause for code and also causing issue of unit not progressing through cycle. Rehung hose properly and tested unit is normal cycle. Unit filled as it should and began wash cycle. Could not replicate issue after correctly hanging hose. Unit tested good
Tanner R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 no Q2 no Q3 no Complaint of no cool. Inspected FC and is at room temperature. Absolutely no cooling power.Ran service test 4. Can hear 3 way valve moving. Compressor does start. Observed evaporator in FC during step 5 of test. No significant frost ever builds on evaporator. Unit low on refrigerant. Ordering sealed system repair. Due to cost of repair customer is researching options with manufacturer and replacement.
Tanner R.
REFRIGERATOR WHIRLPOOL ED5LVAXVQ00 Q1 no Q2 no Q3 no Complaint of frost building in FC. Customer is defrosting once a month. Removed evaporator cover and evaporator is iced up. Measured resistance of defrost element at 18.3 ohms.SR7728765530- forced defrost and unit went into defrost hlwever element never turned on. Measured voltage going to bi metal however metal testing open. Needs new bi metal. Replaced bi metal. Customer will monitor for defrost issues.
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced ui and main control for freezing In Fresh food section
Dave F.
DRYER AMANA NED4655EW1 Could not find unit in store .
Tanner R.
DISHWASHER WHIRLPOOL WDT970SAHW0 Q1 no Q2 no Q3 no Replaced lower spray arm. Tested unit and unit did not leak.Verbal signature acknowledged
Dave F.
WASHER WHIRLPOOL WFW6620HC0 Unit leaking between the glass and bellow . Cleaned glass and adjusted bellow . Unit is no longer leaking customer needs to clean unit and run clean cycle
Dave F.
DRYER WHIRLPOOL WED7500GC0 Replaced console and UI . Console for clips that hold the UI in and ui for stuck key error code . Tested unit . Tested good . If any problem persists order W11124284 control
Dave F.
DRYER WHIRLPOOL WED7500GC0 Found debris stuck between motor switch . Removed debris . Tested unit . Tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr# 7728766651 Found wire connections from freezer door and unit were crushed and wires behind connections on refrigerator side were broken. Called tech line and the unit is unrepairable.
Evan E.
RANGE WHIRLPOOL WFG505M0BW2 "Customer is stating that unit is producing very high flame height and also 2 front burners will not operate. Upon arrival discovered that stove was not assembled correctly rear burners were not attached to orifice holders and burner tubes for front burners are both broken. Orifices are missing from all burners. This is causing high flame height. Advised customer that stove is not safe to use at this time. Entire burner system on stove will need to rebuilt. Ordering parts ; ordrng 1 W10514429 (CENTER BURNER TUBE ) and 1 W11028738 (LEFT FRONT BURNER TUBE ) and 1 W11050487 (RIGHT FRONT BURNER TUBE ) and 1 W11162117 (LEFT REAR BURNER TUBE ) and 1 W11167099 (RIGHT REAR BURNER TUBE ) and 1 WPW10170506 (ORIFICE RIGHT REAR ) and 1 WPW10170507 (ORIFICE CENTER ) and 1 WPW10170508 (ORIFICE LEFT REAR ) and 2 WPW10347414 (ORIFICE FRONT BURNERS )s, dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF"
James J.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced fill tube and tested for leaks
Dave F.
DRYER AMANA NED4655EW1 Could not find unit in store
Steve M.
WASHER MAYTAG MHW5630HW0 Customer rescheduled at time of visit ; dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR
Dave F.
DRYER AMANA NED4655EW1 Could not find unit in store
James J.
WASHER WHIRLPOOL WTW7500GC2 Unit not starting. Lid locked one time in diagnostics and wouldn't work anymore. Need latch. Customer said whirlpool told her unit is warranted until 2021. Customer going to provide proof of purchase on return visit. ; ordrng 1 W10861642 (latch)
Dave F.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced defrost thermostat and evap motor . Tested unit . Tested good
James J.
REFRIGERATOR WHIRLPOOL WRT519SZDB06 Unit not defrosting control won't go into diagnostics cycle. Need control and harness for evap thermistor ; ordrng 1 W10913629 (harns-wire) and 1 W11353813 (CONTROL)
Evan E.
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit not progress through cycle. Unit would stay stuck on sensing. Checked for error codes. Discovered error code f2e1 for stuck key. Discovered that start key on control was stuck on. This was causing issue. Unit was continually pausing cycle due to control button sticking. Disassembled control and inspected control. Discovered small piece of plastic causing issue with button. Removed plastic reassembled console and tested button again. Button is now actuating as it should. Could not replicate issue once reassembling console. Ran test cycle to confirm function. Unit tests good
Evan E.
WASHER WHIRLPOOL WTW4800BQ1 Customer is stating that items are coming out wet at end of cycle and unit is not cleaning properly. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin unit is spinning as it should. Cannot find issue with machine at this time. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 WPW10661045 PUMP-WATER
Tanner R.
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Q1 no Q2 no Q3 no Replaced ice maker. Tested ice maker via jumper wire and harvest completed and unit filled with water. While replacing ice bin , tested auger motor and found auger motor not spinning. Removed dispenser fascia and found bracket that holds ice switch had broken. Ice lever pressing onto and pushing the switch assembly but not hitting the contact point to complete auger circuit. Ordering new dispenser bracket and ice lever.; ordrng 1 WP2180226 (Bracket dispenser) and 1 W10152853 (Lever ice)"
Steve M.
WASHER WHIRLPOOL WTW6600SW2 Replaced suspension for bouncing loads and out of balance loads.
Steve M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found float switch wires and water valve wires are broken. The valve wireS are broken right at the connection. Ordering harness. ; ordrng 1 W10899401 (harns-wire)
James J.
WASHER MAYTAG LAV3600AWW Q1 n. Q2 n. Q3 n. Unit leaking from tub seal. Need tub seal and tub bearing. Customer opted not to repair. Sc 93.506-2040130. 45.006-2095720 75Sh 15Labor 162.70
Steve M.
DRYER WHIRLPOOL WED4850HW0 Ordering inner door for warped door.; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door)
Tanner R.
REFRIGERATOR KITCHENAID KBFS20EVBL8 Q1 no Q2 no Q3 no Complaint of no ice. Took temperature in FC and measured 2 degrees with probe at ice thermistor. Measured L and M at 121.5 VAC with door switch down. Jump started ice harvest and ice motor spun but never called for water. Contacts for water on ice motor no longer work. Replaced icemaker as an assembly. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
James J.
REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer at 3 deg. Fresh food at 36. Ff evap has partial frost pattern compressor is hot and condenser is cold. Unit is undercharged. No signs of leak. Need unit recovered and recharched. Evap defrost drain clogged ; schdld next appmnt for 9/15 TUE !
Evan E.
WASHER MAYTAG MHW5630HW0 "Customer stating unit is leaking from left side of machine. referring to service pointer W11481731. Upon inspection discovered that dispenser was causing issue. Ordering dispenser ; ordrng 1 W11465533 (DISPENSER ), dspstn on spec-tagged invntry: 1 W11316766 SHOCK"
Evan E.
WASHER MAYTAG MVWB865GW0 Customer stating that unit will not respond to commands. Upon inspection discovered f6e2 error code stored. Was able to get unit into diagnostic to check for codes but unit would not run diagnostic cycle or any other functions. User interface is causing issue. Ordering control and UI ; ordrng 1 W11135391 (CONSOLE ) and 1 W11162440 (CONTROL )
Dave F.
REFRIGERATOR MAYTAG MFW2055FRZ00 Refrigerant has leaked out and burned out the compressor. Ordering compress and evap .; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W10913906 (coupler) and 1 WPW10321158 (evaporator)
James J.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing dishes. Power to wash motor and motor not running. W11087376; ordrng 1 W11087376 (pump&motor)
James J.
DISHWASHER KITCHENAID KDFE104HBL0 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. 106v to wash motor. Need pump. Repeat issue ; ordrng 1 W11085683 (pump&motor)
Steve M.
MICROWAVE WHIRLPOOL WMH32519HZ4 St# 7728767860The unit sparked from upper rack contacting sides while in use. Ordering touch up paint to cover marks on cabinet ; ordrng 1 WP4396174 (tuchup)
Dave F.
WASHER MAYTAG MVWB835DW1 User interface not working . Verified voltage coming from control 5VDC .unit needs new user interface. Customer is going to think about repair and will call in to schedule. When they schedule please order part . ; rqstng P&A on 1 W10861510 (console)
James J.
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 n. Q2 n. Q3 n. Customer had unit diagnosed as having a bad element and wash pump. Tested diagnostics. Heater is broken. 123v to heater. Door seal worn. Pump is functioning. Left pump with customer ; ordrng 1 W10518394 (HEATER) and 1 WPW10524469 (SEAL), dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR"
James J.
REFRIGERATOR WHIRLPOOL MRT118FFFZ06 Q1 n. Q2 n. Q3 n. Roller bent on left front. Ff at 32 degrees and still cooling found insulation wrapped around ff thermistor. Ohmed out ff and freezer thermistors at control. Unit stopped cooling and turned back on once temperature was adjusted on control. Customer is to monitor temperature. Need wheel; ordrng 1 W11256723 (roller-cab) and 1 W11353815 (CONTROL)
Dave F.
COOKTOP KITCHENAID KCGS550ESS01 Went to customer residence. Unit is a not installed . Dropped parts off . Customer is going to have parts installed at time of installation
Dave F.
WASHER MAYTAG MVWB835DW4 Fabric softener is working as expected . If to much fabric softener gets inside the tray is will siphon out as designed . Found something in there drain pump was making noise . Removed item . Ran auto diagnostics and calibrated . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Evan E.
RANGE KENMORE 664.9522371 Replacing control due to unit losing power during operation. Replaced control and tested all functions on key pad. Unit is not operating as it should. Unit tested good
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 called techline SR 7728820034 . Spoke with techline line . There was frost building back up on fresh food evap . After we followed all service pointers for issues on this unit . Techline deemed unit unrepairable. .
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice maker has voltage to it but is not cycling . Needs new ice maker . Replaced ice maker . Ice maker cycled and called for water . Unit tested good .
Evan E.
DRYER AMANA NED4655EW1 Customer stating that door would not shut. Discovered that catch was not receiving strike as it should. Replaced catch at had customer test door. Door is now shutting to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
James J.
RANGE GE JGSP23BEY8WW Q1 n. Q2 n. Q3 n. Unit under baking. Found foam pads still installed that prop door open. Removed pads and tested. Oven constantly heated to 360 at 350. Customer is to monitor. If problem persists replace temp sensor. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Tanner R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Complaint of no operation on maiden use. Plugged in unit and UI unresponsive. Confirmed UI plugged in. No voltage from control. Ordering control. Ordering UI in case UI was shorted from faulty control.; ordrng 1 W11305297 (ACU) and 1 W11157079 (Console)
Dave F.
REFRIGERATOR KITCHENAID KBFS20EVWH10 Both fresh food gaskets are torn . Ordering gaskets ; ordrng 2 W10830189 (gasket-fip)s
James J.
RANGE WHIRLPOOL WFG525S0JS0 Q1 n. Q2 n. Q3 n. Control lock stuck on. Reset and unit unlocked successfully. Customer concern that knobs are too easy to turn and allow gas to turn on without igniting. Tested gas valves and they are functioning as designed.
Steve M.
DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)
Dave F.
DISHWASHER KITCHENAID KDFE304DBL1 Door gasket is torn bottom right .found the hinges were bad and tearing he gasket . Ordering hinges .left new gasket with customer . Ordering tracks as well for door possibly popping open during sanitize cycle .; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge) and 1 W11259786 (track) and 1 W11259786 (track)
Evan E.
DISHWASHER KITCHENAID KDTE334GPS0 Replacing tub and sound shield due to unit having crack in rear of tub causing unit to leak. Replaced tub and shield. Swapped over all parts. Unit tested good
Steve M.
WASHER KENMORE 11028102310 Replaced lid lock for door lock error that was preventing operation. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10619844 LATCH
Dave F.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Fresh food evap has a leak in it . Parts and labor are covered under service pointer . S code S71233. Ordering evap , compressor and other parts to do job . ; ordrng 1 W10917531 (evaporator) and 1 876765 (mtg kit) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
Evan E.
DISHWASHER KITCHENAID KDTE234GPS1 Replacing kick panel due to original panel having large crack in it. Replaced panel. Unit tested good
James J.
WASHER WHIRLPOOL MVWB766FW1 Replaced rotor. Unit still not spinning properly. Need slider due to agitator spinning during spin cycle. 7728737899; ordrng 1 W10734521 (slider)
Evan E.
WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is dripping from left corner of machine. Upon inspection discovered issue is with dispenser. Referring to service pointer W11481731. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER )
Tanner R.
WASHER WHIRLPOOL WTW7500GC0 Q1 no Q2 no Q3 no Replaced acu and door latch. Tested unit and unit tested good.; used 1 W10810403 (Latch) from stock
Tanner R.
WASHER WHIRLPOOL MAV5057AWW Q1 no Q2 no Q3 no Complaint of leaking from unit. Took front panel off and started a wash. Unit filled and started to leak through center of machine. Hole is not visible due to being behind transmission of machine. But leak is leaking through center and onto transmission. Ran drain cycle and transmission bearings are rubbing. Bearing grease dried out due to age or leaking water. Leaky tub is covered. Quoted customer for tub labor and bearing replacement. Customer researching cost of replacement.
James J.
REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced parts and verified user interface functions.
Steve M.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Found refrigerator has low charge causing warm temps in freezer. 32 in freezer. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (drIER)
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Evaporator fully frosted again. Thermistor reads open. After defrosting I tested thermistor. It tested good. Replaced anyway. Ordering main control and harness for communication error causing unit to not defrost. ; ordrng 1 W11196400 (CONTROL) and 1 W11405276 (HARNESS), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Steve M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced main control for varying temps. Found thermistor was not seated to cover properly and was pushed up in the liner. Fastened thermistor with zip tie to cover for proper air flow.
Tanner R.
WASHER WHIRLPOOL WTW5005KW0 Q1 no Q2 no Q3 no Complaint of not enough water. Ran diagnostics cycle and completed without issue. Ran a deep water fill on heavy duty wash to demonstrate what a high fill is on this unit. This machine replaced an older machine that was not an HE machine. Customer expectations for fill are not met. Machine is working as designed.
James J.
WASHER WHIRLPOOL WFW5620HW0 Q1 n. Q2 n. Q3 n. Unit shaking and turning off mid cycle. Unit would not go into diagnostics cycle. Found motor will only run clockwise. Disconnected motor from control and retested. Unit now functioning. Ran quick wash cycle successfully. Customer is to monitor if problem persists replace W11322879
Evan E.
DISHWASHER KITCHENAID KDTM404KPS0 Customer stating that unit will not drain at the end of the cycle. Upon inspection discovered error code f8e1 for long drain. Discovered water is being left in unit at end of cycle. Pump is overheating causing issue. Ordering drain pump ; ordrng 1 W11412291 (DRAIN PUMP )
Tanner R.
DISHWASHER MAYTAG MDB8979SEZ0 Q1 no Q2 no Q3 no Complaint of start button not working. No stored errors.Ran diagnostics cycle and completed without issue. Start button does not work. Could not cancel diagnostics cycle or start a standard wash cycle. Needs new console. ; ordrng 1 W10708707 (Console)
James J.
DISHWASHER KITCHENAID KDFE104HPS0 Rack contacting door gasket. Unit has incorrect door gasket from factory. Replaced gasket and tested. Unit functions properly.
James J.
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 n. Q2 n. Q3 n. Unit intermittently leaking. Found unit leaking from door vent. Need vent and gasket. ; ordrng 1 W11227945 (deflector) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Steve M.
WASHER WHIRLPOOL GSW9800PW2 Replaced lid lock for not agitating or spinning. The washer tests good.
Steve M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Fan was working on arrival with no abnormal noises. May have had ice I. It and defrost cycle took care of it. Tested unit in diagnostics and all other components worked as expected
Steve M.
REFRIGERATOR MAYTAG MFI2269VEM7 S38253 replaced drain tube for ice accumulation on freezer floor. The refrigerator tests good ; used 1 W10619951 (TUBE-DRAIN) from stock
Dave F.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Evaporator fan is not working .needs evap fan . Ordering part ; ordrng 1 WP2315539 (motor-evap)
Steve M.
OVEN WHIRLPOOL KOSE500ESS02 "Replaced control fuse for no power. Replaced rear fuse for no heat after power outage. The oven is heating. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
James J.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Q1 n. Q2 n q3 n. Water leaking from freezer. Door won't self close. Found evap cover installed incorrect and allowing defrost pan to leak into fresh food air return. Corrected cover and verified drain is cleared. Door bushing not installed in proper place. Installed bushing on bottom hinge and adjusted rollers. Door closes properly.
James J.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Unit intermittently changes temp settings and freezes food. Reset power and unit went to 2nd temp setting instead of recommended. Called tech line, they said issue most likely an issue with an a D.C load and possibly blocked air return. SR 7728741583Checked vents and control connections and found no issues. Switched outlet unit is plugged into. Customer is to monitor if problem persists replace W11438736"