Service History 8 - Appliance Tec

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Pittsford, NY 14534

Steve

Job Details: 06/10/2021

Found the ice maker not calling for water. Ordering icemaker. ; ordrng 1 W10882923 (Ice maker) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rochester, NY 14625

Steve

Job Details: 06/10/2021

Replaced door switch for broken tab on switch. The dryer tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Pittsford, NY 14534

Steve

Job Details: 06/10/2021

Replaced motor and control for motor not starting. The dishwasher is testing good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Pittsford, NY 14534

Steve

Job Details: 06/10/2021

Found the door was twisted and bottom of door was sticking out and not closing properly. Bent door back to position and the dryer tests good.

We serviced a

WHIRLPOOL RANGE

Model KCGC500JSS0

Near Canandaigua, NY 14424

Dave

Job Details: 06/10/2021

Right front burner not lighting everytime. Removed burner and readjusted it to get a good ground . Tested multiple times and tested good

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Lima, NY 14485

Steve

Job Details: 06/10/2021

Replace door hinge with widened holes for adjustment and the door is now closing properly.

We serviced a

MAYTAG DRYER

Model LDG9306AAE

Near Fairport, NY 14450

Steve

Job Details: 06/10/2021

Replaced blower for loud bearing in blower. The dryer tests good

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFH4

Near Palmyra, NY 14522

Dave

Job Details: 06/10/2021

Drain pump is seizing up . Hit drain pump and it started draining . Ordering drain pump ; ordrng 1 WPW10348269 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Manchester, NY 14504

Dave

Job Details: 06/10/2021

"Frost build up in freezer . Customer spoke of ice dispenser door keeps opening . The frost could be caused by this letting the warm air in . Ordering pad for ice dispenser, UI and separator . ; rqstng P&A on 1 W11265135 (panel-ui) and 1 WPW10353552 (separator) and 1 WPW10353848 (pad)"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Rochester, NY 14609

Evan

Job Details: 06/10/2021

Replacing control panel and ACU due to unit failing to respond to commands. Replaced control. Ran diagnostic test cycle. Unit tested good

We serviced a

AMANA DRYER

Model NGD4655EW2

Near Rochester, NY 14609

Evan

Job Details: 06/10/2021

Customer stating unit will not tumble or dry discovered that motor is seized and will not move. Ordering motor and blower ; ordrng 1 279827 (MOTOR) and 1 WP694089 (BLOWER WHEEL )

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Avon, NY 14414

Steve

Job Details: 06/10/2021

Replaced gearcase for noisy bearing inside gearcase. The washer tests good

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH5

Near Marion, NY 14505

Dave

Job Details: 06/10/2021

Replaced both adjusters on top rack . Rack is now working as expected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Palmyra, NY 14522

Dave

Job Details: 06/10/2021

Ice maker cycling but not calling for water . Jumped L and V water valve turned on and was working . Unit needs ice maker . Customer is going to think about repair . ; rqstng P&A on 1 W10882923 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW6200VW0

Near Phelps, NY 14532

Dave

Job Details: 06/10/2021

Could not get basket out . Called EE tried different things I could not get it out . Put PB blaster in the bearing to help loosen it up for next trip; schdld next appmnt for 6/16 WED !

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lyons, NY 14489

Dave

Job Details: 06/10/2021

"Replaced gearcase for unit leaking past the tub seal .cam and belt for being covered in oil and slipping . If any more problems persists order suspension. Model and serial tag has fallen off ; used 1 WPW10006384 (BELT), and 1 W10721967 (CAM) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HZ1

Near Rochester, NY 14605

Evan

Job Details: 06/04/2021

Customer stating they can smell gas inside the oven while not in use. Unit had been tagged not to use by local gas company. Bubble tested fittings and connections at regulator unit is not leaking at regulator. Tested orifice connections for bake and broil inside oven. Unit was not leaking inside oven from either bake or broil orifice. Checked connections at upper burner bar. Could not find leak at burner bar. Tech cannot find leak at this time. Advised customer to contact local gas company and have them out for reinspection of unit

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Webster, NY 14580

Evan

Job Details: 06/04/2021

Customer is stating unit is not spinning correctly. In some cases unit will not spin out load correctly and will continue to display washing in display and never advance. In other cases unit will advance to final spin and will display 1 minute left in Display but will continue to spin for up to 15 mins. Checked for error codes. Unit was displaying code f3e1 for pressure system fault. Confirmed that pressure switch line didnt have any breaks or holes in line itself. Ordering control and pressure switch ; ordrng 1 W11316246 (PRESSURE SWITCH ) and 1 W11322903 (CONTROL )

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ0

Near Webster, NY 14580

Evan

Job Details: 06/04/2021

Customer is concerned that unit is not heating correctly compared to old unit. States that when heating certain items amount of time will need to be extended due to time being cold still. Checked unit for error codes. No codes present. Tested unit with cup of water and ran unit on 100% cool power for 1 minute. Tested unit this way multiple times. Unit is heating cup of water as it should. Advised customer unit is working as it should to correct issue technician suggested increasing time when heating items.

We serviced a

GE DRYER

Model GTD75ECPLDG

Near Rochester, NY 14611

Evan

Job Details: 06/04/2021

Replacing control due to unit failing to respond to commands. Replaced control and programmed. When testing unit unit began to produce noise. Discovered that unit needs bearing kit. Ordering bearing ; ordrng 1 WE3M33 (DRIVE ASSEMBLY )

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Rochester, NY 14615

Evan

Job Details: 06/04/2021

Customer stated unit was producing noise. Discovered that left side roller was seized. Replaced rollers. Tested unit. Unit tested good; used 1 349241T (ROLLER-SUPPORT 2PK) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC0

Near Rochester, NY 14616

Evan

Job Details: 06/04/2021

"Customer stated that initial was producing squealing noise while in high spin. Checked for error codes. No codes present. Ran diagnostic cycle unit completed cycle as it should. Ran unit on high spin in manual test mode could hear squealing noise customer referred to noise tech is heating multiple noises. Main noise is coming from motor other squealing is coming from transmission. Ordering motor and transmission ; ordrng 1 W11026785 (MOTOR ), dspstn on spec-tagged invntry: 1 W11423758 GEARCASE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rochester, NY 14626

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Replaced controls and freezer harness. Unit began cooling once powered on. Customer is to monitor defrost.

We serviced a

GE WASHER

Model GTW750CPLDG

Near Rochester, NY 14611

Evan

Job Details: 06/04/2021

Customer stated that unit was leaking water. Ran test cycle and discovered that drain is backing up into sink and overflowing this is causing leak. Advised customer to contact Plumber. Unit itself tested good

We serviced a

KITCHENAID 50#IM 18' FS

Model KUIC18NNXS0

Near Rochester, NY 14610

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Replaced heater grid and tested. Verified unit is cooling. Unit functions properly. One year warranty on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Ontario, NY 14519

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled. Flushed water line. Customer is to monitor. Recommend replacing piercing valve.

We serviced a

MAYTAG REFRIGERATOR

Model MFB2055YEM00

Near Ontario, NY 14519

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Replaced lh door and hinges. Installed nameplate. Freezer door is rusting. Customer going to contact warranty company.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Webster, NY 14580

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Unit was getting warm and making a grinding noise. Ff section at 45 deg on max setting. Damper chatters and runs continuously. Need damper ; ordrng 1 W11087463 (Damper)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Rochester, NY 14612

James

Job Details: 06/04/2021

"Q1 n. Q2 n. Q3 n. Light not powering on. Customer replaced bulb and it's not working. 120v to light socket. Power will not turn off to socket. ; ordrng 1 W11391714 (Cntrl) and 1 W10210871 (Holder), dspstn on spec-tagged invntry: 1 8206232A BULB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHW1

Near Rochester, NY 14626

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Unit not draining. Found check valve stuck. Freed check valve and tested. Filled and drained unit twice.

Near Rochester, NY 14612

David

Job Details: 06/04/2021

Picked up oven door.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBS0

Near Rochester, NY 14616

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Replaced pump and tested. Found no leaks.

We serviced a

FORD VAN

Model TRANSIT CONNECT

Near Rochester, NY 14610

Tanner

Job Details: 06/04/2021

Dropped off van

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269FRZ06

Near Irondequoit, NY 14622

David

Job Details: 06/04/2021

"Unit is running but not cooling. Low side pressures in deep vacuum. Ordering drier, evaporator and compressor. ; ordrng 1 W10507884 (Compressor) and 1 W10314606 (Evaporator)"

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEE00

Near Rochester, NY 14617

David

Job Details: 06/04/2021

The ice make motor is getting 120vac but will not harvest. Harness testing ok through fuse. Ordering ice maker ; ordrng 1 W10884390 (Ice maker) and 1 Sh (Shipping)

We serviced a

WHIRLPOOL WASHER

Model WTW8500BC0

Near Webster, NY 14580

Tanner

Job Details: 06/04/2021

Q1 no Q2 no Q3 noComplaint of unit leaking. Everytime unit is used.Filled unit multiple times. Source of leak not obvious. Unable to locate source of leak. Scheduling 2nd opinion.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Avon, NY 14414

Steve

Job Details: 06/04/2021

Found no error codes. Customer complaint of leaking a lot of water. Tested in manual diagnostics and normal cycle. Could not find leak at all but the gearcase had marble sounds while agitating. Ordering gearcase. ; rqstng P&A on 1 W11454372 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW03

Near Irondequoit, NY 14609

David

Job Details: 06/04/2021

Customer had to shut off water supply due to puddling near freezer door. Found loose water fitting at door hinge. Reconnected and tested water and ice. Customer to monitor for ice after 24 hours.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Fairport, NY 14450

Steve

Job Details: 06/04/2021

Found the fresh food section 55 degrees and evaporator frosted but not iced up. The freezer was 35 degrees. Thermistors tested good In Diagnostics. Ordering sealed system parts. ; ordrng 1 W11116006 (Ff evap) and 1 WPW10608485 (Freezer evap) and 1 W10276644 (Compressor) and 1 W11094466 (Three way valve) and 1 WPW10143759 (Dye drier)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Lima, NY 14485

Steve

Job Details: 06/04/2021

"Replaced door. Top hinge is out of align,emu and top of door will not close. Ordering hinge. ; ordrng 1 WP2261963 (Hinge), dspstn on spec-tagged invntry: 1 W11178521 NAMEPLATE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW0

Near Geneseo, NY 14454

Dave

Job Details: 06/04/2021

Ordering door gasket for unit possibly leaking from there . Couldnt get unit to leak .; ordrng 1 WPW10524469 (gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Pittsford, NY 14534

Dave

Job Details: 06/04/2021

Replaced door gasket and tested unit in diagnostics unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Irondequoit, NY 14609

David

Job Details: 06/04/2021

Installed door shins and hinge. Sealed cabinet to liner. Door sealing ok. Customer to monitor

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Macedon, NY 14502

Tanner

Job Details: 06/04/2021

Q1 no Q2 no Q3 noComplaint of start button not working. Put unit in diagnostic and LED turns on but does not respond to inputs. F2E1 stuck key stored. Replaced UI. Tested unit and unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Rochester, NY 14618

Dave

Job Details: 06/04/2021

Ice maker has E2 motor error code . Tried to cycle unit in diagnostics would not cycle . Replaced ice maker and tested unit in diagnostics. Ice maker cycled . Temps in freezer were -2 and fresh food was 38 . Ice bin temp was 5 degrees . Unit is getting cold enough to cycle . Unit tested good ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fairport, NY 14450

Steve

Job Details: 06/04/2021

Replaced hinge suppressor for broken suppressors.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Macedon, NY 14502

Tanner

Job Details: 06/04/2021

Q1 no Q2 nonQ3 noComplaint of garment stuck under agitator. No stored errors. Removed stuck garment. Ran autodiagnostic cycle and completed without issue. Reviewed use amd care for unit.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW1

Near Rochester, NY 14618

Tanner

Job Details: 06/04/2021

"Q1 no Q2 no Q3 noComplaint of odor of gas since install. Entering laundry room odor is not present. Customer states no paint thinners, adhesives, refinishing chemicals used that may cause gas like odor. Ran unit and observed gas valve open when igniter is glowing hot. Combustion is immediate when gas valve opens. Flame is blue in color. No light yellow coloring indicating poor combustion. Unit venting properly. Venting runs right behins unit and vents dirctly outside. Ran unit for several minutes and did not smell odor of natural gas. Dryer located in small laundry room with little to no ventillation when door is closed. Odor of Combustion is present. Odor of Combustion is normal.SR7730866323"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ1

Near Fairport, NY 14450

Tanner

Job Details: 06/04/2021

Q1 no Q2 no Q3 noReplaced ACU and drain pump. Tested unit via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W11225084 CONTROL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Rochester, NY 14613

David

Job Details: 06/04/2021

Replaced evaporator fan and defrosted freezer. Unit testing ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Rochester, NY 14610

Dave

Job Details: 06/04/2021

Evap was frosted up . Got control into defrost most but heater not turning on . Bypassed the bi metal and heater turned on . Unit needs new bi metal harness . Defrosted unit . Ordering part ; rqstng P&A on 1 W11225843 (harns-wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Rochester, NY 14606

David

Job Details: 06/04/2021

Customer concerned with dry performance. Checked heater in diagnostics. Heater checked ok. Customer using the 1 hour wash and not using rinse aid. Went over use and care with the customer to improve dry performance.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS3

Near Rochester, NY 14622

Tanner

Job Details: 06/04/2021

"Q1 no Q2 no Q3 noComplaint of no wash. Fills but never operates. Following stored errors:NoneAutodiagnostic cycle starts and fills. Motor never runs. Confirmed 120 VAC from ACU to motor. Replaced motor sump assembly. Tested unit and unit tested good. Rollers on bottom rack have failed. Upper clip and tines have failed.; rqstng P&A on 1 W10919676 (Dispenser guard) and 1 WPW10195417 (Rollers), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Rochester, NY 14606

Tanner

Job Details: 06/04/2021

Q1 no Q2 no Q3 noReplaced motor sump. Tested unit via normal wash and unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Rochester, NY 14618

Dave

Job Details: 06/04/2021

Frost around the freezer . Looks like moisture in freezer section . Went into diagnostics fans are working and unit is making ice . Ice maker door gaskets are sealing tight in fresh food section . Checked average temp for freezer and was 9 degrees which is good . Called techline SR 7730912397 video with techline showed frost build up. Techline said looks like door was left open . I dont think the door was left open and the door pulls shut and seals . I did have defrost set to basic changed to adaptive . Customer will monitor unit . Turned freezer down -2

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB00

Near Walworth, NY 14568

Steve

Job Details: 06/04/2021

Sr 7730913967; ordrng 1 LW11026427 (Fz door black)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Fairport, NY 14450

Steve

Job Details: 06/04/2021

Replaced leds and found the harness in freezer has loose connections causing shorted lights. Ordering harness ; ordrng 1 W10871583 (Harness)

We serviced a

MAYTAG WASHER

Model MAV4057AWW

Near Rochester, NY 14624

Dave

Job Details: 06/04/2021

"Unit needs new lid switch . Ordering lid switch ; ordrng 1 12001908 (lid switch), dspstn on spec-tagged invntry: 1 WP22003483 BELT"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Spencerport, NY 14559

David

Job Details: 06/04/2021

Inlet hose leaks during drain. Found a crack in the hose. Ordering hose ; ordrng 1 W11036161 (Hose) and 1 W11036287 (Hose)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Macedon, NY 14502

Steve

Job Details: 06/04/2021

Ordering motor for stalling motor causing g poor wash. ; rqstng P&A on 1 W11087376 (Motor sump)

We serviced a

JENN AIR OVEN

Model JJW3830WP02

Near Brockport, NY 14420

David

Job Details: 06/04/2021

Replaced noisy cooling fans. Replaced missing fan brackets from previous repair to properly fasten fans.

We serviced a

WHIRLPOOL DRYER

Model WED8300SW2

Near West Henrietta, NY 14586

Dave

Job Details: 06/04/2021

Unit not running . Found thermal fuse was blown . Customers venting is plugged and dryer full of lint . Cleaned dryer and customer is going to clean the lint . Replaced fuse and tested unit . Tested good . ; used 1 WP3392519 (FUSE-THERMAL) from stock

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS

Near Brockport, NY 14420

David

Job Details: 06/04/2021

Repaired glass on door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Ontario, NY 14519

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled. Flushed water line. Customer is to monitor. Recommend replacing piercing valve.

We serviced a

KITCHENAID RANGE

Model KGRS303BSS0

Near Rochester, NY 14612

Evan

Job Details: 06/02/2021

Customer stated that unit was failing to ignite consistently. Upon inspection discovered that ignitor was causing issue. Replaced ignitor. Tested unit. Unit now lighting as it should. Unit tested good

We serviced a

AMANA REFRIGERATOR

Model ABB1921BRM01

Near Rochester, NY 14626

Evan

Job Details: 06/02/2021

Replacing jazz board due to control not allowing customer to adjust refrigerator temperature. Replaced control and programmed. Tested unit. Unit tested good ; used 1 WPW10503278 (ADC - JAZZ) from stock

We serviced a

MAYTAG DRYER

Model MGD6630HW1

Near Rochester, NY 14626

Evan

Job Details: 06/02/2021

Unit is experiencing same issue as before. Moisture sensor will not sense when clothing is wet. Called techline again SR: 7730783862. Technician and techline agent discovered that moisture sensor harness is giving small resistance reading when checking harness. Harness should not give reading per agent. Ordering moisture sensor harness ; ordrng 1 W10298258 (MOISTURE SENSOR HARNESS )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Hilton, NY 14468

Evan

Job Details: 06/02/2021

Replacing door gasket due to original gasket failing to stay in channel of door. When opening door gasket would stay attached to frame of unit. Replaced gasket and heated gasket until it was properly formed. Could not replicate issue after doing so. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Rochester, NY 14622

James

Job Details: 06/02/2021

"Q1 n. Q2 n. Q3 n. Unit not spinning. Found cam melted together. Replaced cam and actuator then ran calibration. Ran high spin successfully. Customer is to monitor if problem persists replace gearcase with new cam. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Rochester, NY 14608

Evan

Job Details: 06/02/2021

Replacing control due to unit failing to engage into cycle when starting unit would just sit on sensing mode. Replaced control and tested unit by starting cycle and confirming it would advance to wash portion of cycle. Unit tested good

We serviced a

WHIRLPOOL OVEN

Model KODE507ESS05

Near Rochester, NY 14606

Evan

Job Details: 06/02/2021

Replacing inner door hinge for door rising up after being opened. While replacing hinges and disassembling door bracket for inner door glass was loose and glass came free and corner broke. Unit is still functional but glass will need to be replaced. Replaced hinges and tested door. Ordering door glass. ; ordrng 1 W11458359 (INNER DOOR GLASS )

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW1

Near Rochester, NY 14609

James

Job Details: 06/02/2021

"Q1 n. Q2 n. Q3 n. Rf element not heating on 1-4. Need element. ; ordrng 1 WP8273992 (Element), dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Irondequoit, NY 14609

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. LEDs not aligned inside user interface display. Disconnected all connectors and reconnected. Need ui. ; ordrng 1 W11330971 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHZ04

Near Macedon, NY 14502

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Replaced door and inspected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Rochester, NY 14609

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Replaced damper and gaskets. Molded gaskets with heat gun. Adjusted doors so they're even. Unit functions properly.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Rochester, NY 14624

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of poor spin. Following stored errors:F7E1 basket speed sensor faultF8E5 hot cold reversedRan autodiagnostic and unit did not attempt spin. Attempted to spin via manual diagnostic and no spin occurs. Lid stays locked even though basket not spinning. Ran tachometer test and optics testing good. Ordering new shift actuator and ACU. Optics is failing or motor speed sensor on ACU is faulty. Inspected under unit and CAM has bent causing rotor to spin off axis damaging belt and motor cover. Ordering CAM belt and motor cover.; ordrng 1 W11212745 (Shift Acuator) and 1 W11368855 (ACU) and 1 W10850138 (Belt) and 1 W10427633 (Motor cover) and 1 W10721967 (Splutch kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Webster, NY 14580

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Unit not cooling in freezer. Customer said freezer was frozen over and they let it defrost. No frost pattern in freezer. Ff evap looks twisted and drain pan is warped. Sealed system leak need ff evap and drier. Need drain pan kit. S16360 evap authorization. 5 year warranty on sealed system. Paid in full; ordrng 1 W11116006 (Evap) and 1 W11457241 (Pan kit) and 1 Sh15 and 1 WPW10143759 (Drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW01

Near Webster, NY 14580

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Unit freezing food in ff section. Temp set at 39. Food on center shelf was 40. Called techline. Sr 7730887714. They said check thermistor if that's not it then replace control. Thermistor was 1630ohm at 45 deg and went to 1600 once door was opened. Need control. ; ordrng 1 W11043763 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Fairport, NY 14450

Dave

Job Details: 06/02/2021

Ice maker was not crushing ice was able to adjusted the ice bin and it is now crushing ice . Unit tested good . Customer is not happy with lighting inside the unit as it is not bright in there . Everything is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Rochester, NY 14611

Dave

Job Details: 06/02/2021

Damper is making noise . Ordering damper . Unit is freezing some items shelves were not in the correct locations the drawers need to be stacked on top of each other .; ordrng 1 W11164593 (diffuser)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pittsford, NY 14534

Tanner

Job Details: 06/02/2021

Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Rochester, NY 14622

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Replaced agitator and ran calibration. Customer is to monitor if problem persists order agitator. Could not tell if new agitator was the updated part.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH0

Near Penfield, NY 14526

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of no heat.F7E1 heater error.Element has continuity and measures at 13 ohms resistance. A valid reading. Confirmed 120 VAC. Cleared error. Ran autodiagnostic and element does turn on and performs. If issue persists needs new ACU. Measured water temperature after 3 fills at 103.1 degrees F. Could not get water much hotter at tap. These temps will struggle to clean dishes. Customer will continue to monitor. If recurs return with ACU. Todays service call coveree under ATEC warranty.

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFB00

Near Fairport, NY 14450

Dave

Job Details: 06/02/2021

Ice maker not working . Found the wire harness at the bottom of the door is torn . Unit needs new door LW10839545 . Customer is going to call customer service.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Webster, NY 14580

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of upper tracks coming apart. Inspected and spot welds on track assembly has failed.Parts and labor covered under following S code:S22916Replacee tracks. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ontario, NY 14519

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of no operation. Plugged in unit and unit in sudden loss of power mode. Cancelled drain cycle. Following stored.F7E7 motor unable to reach target rpm.Ran auto diagnostic and completed without issue. Customer states no loss of power occured. Preordered ACU incorrect part number. Ordering correct ACU.; ordrng 1 W11116592 (ACU)

We serviced a

AMANA REFRIGERATOR

Model BX20S5L

Near Irondequoit, NY 14617

James

Job Details: 06/02/2021

Need R0161050. Part is no longer available

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Irondequoit, NY 14617

Tanner

Job Details: 06/02/2021

"Q1 no Q2 no Q3 noComplaint of door not locking. Obvious damage to lid. Ordering new lid. Will be replacing lid in tandem with door lock. Please obtain authorization for both parts.; rqstng P&A on 1 W11259006 (Lid), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near West Henrietta, NY 14586

Dave

Job Details: 06/02/2021

Evap fan not running .order fan and fan blade .; ordrng 1 WP2315539 (motor-evap) and 1 WP2163777 (blade-fan)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pittsford, NY 14534

Tanner

Job Details: 06/02/2021

Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Geneseo, NY 14454

Dave

Job Details: 06/02/2021

Dash marks on the settings and couldnt adjust the temperature. Replaced the jazz board and tested unit tested good.; used 1 WPW10503278 (ADC - JAZZ) from stock

We serviced a

GE DRYER

Model GTD75ECPLDG

Near Rochester, NY 14611

Evan

Job Details: 05/29/2021

Customer stating that unit will not operate. Discovered that control is dead and will not respond to commands. Ordering control ; ordrng 1 WE04X29098 (CONTROL )

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC4

Near Rochester, NY 14615

Evan

Job Details: 05/29/2021

"Customer is stating that unit is failing to start cycle. Unit will lock lid and then advance directly to done. Unit had f7e4 code stored for motor fault. Took resistance reading of motor windings. Motor tested within range. Replaced lid lock. Unit was experiencing same result Called techline to document issue. Discovered that control is not acknowledging lid lock and will not advance cycle because of this. Ordering control SR: 7730872094; ordrng 1 W11417461 (CONTROL ), used 1 W10810403 (LID LOCK ASSY) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEB8

Near North Chili, NY 14514

Evan

Job Details: 05/29/2021

Customer is stating that unit is leaking water again. Discovered that drain pan is cracked where drain line is installed on previous repair. Drain line that was installed caused issue. Ordering drain pan ; ordrng 1 WPW10655367 (DRAIN PAN )

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HW5

Near Avon, NY 14414

Dave

Job Details: 05/29/2021

Replaced display for not working . Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS9

Near Rochester, NY 14610

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of no fill. Following stored errors:F6E2 fill valve electrical problemF6E1 low/no waterF6E6. Cool waterF10E1 electrical dispenser problemRan auto diagnostic. Cancel drain button LED is out and cancel drain button does not respond to a long press to request a drain. Unit does not fill in autodiagnostic. Ran regular wash cycle and unit does fill. Unit runs and immediately leaks out lower front door. Canceled wash. Had to start new wash to initiate a drain. Unit drains and does not fill again. Confirmed 120 VAC from ACU to fill circuit. Water solenoid has gone bad. Needs new solenoid and UI. Cannot trouble shoot leak further until water problem is resolved. Customer opting not to repair.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, NY 14613

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of unit not operating. Currently full of water. Following stored errors:F9E1On start drain pump runs but is audibly broken. Nothing produced from pump humming. Replaced drain pump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11116592 CONTROL and 1 W10876600 PUMP-DRAIN

We serviced a

KITCHENAID 50#IM 18' FS

Model KUIC18NNXS0

Near Rochester, NY 14610

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Unit not making ice. Grid cutter has a wire broken. Verified that ice will produce. Need cutter. ; ordrng 1 WP2313637 (Cutter) and 1 Sh15

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Irondequoit, NY 14622

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Replaced bail arm and cycled icemaker. Customer is to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Fairport, NY 14450

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Replaced damper and verified operation. Customer is to monitor temperature.