Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1320 customer reviews

David L.

David L.

RANGE FRIGIDAIRE FGGF3054MF Replaced bake ignitor unit tested good

Near Klem Rd, Webster, NY 14580
David L.

David L.

RANGE WHIRLPOOL WFE525S0HZ0 Unit is not heating properly due to incorrect voltage at the receptacle. Customer will need an electrician to repair.

Near East Ave, Rochester, NY 14610
Dave F.

Dave F.

WASHER WHIRLPOOL WFW94HEAW0 Replaced door lock like techline said . Did not fix unit . Customer will look into a new machine.

Near Stonehedge Dr, Ontario, NY 14519
Evan E.

Evan E.

DRYER WHIRLPOOL WED6620HW0 Customer stated that unit is still producing rattling noise. Same issue as before. Noise is coming from blower housing rattling while up against blower. Installed felt around rim of housing to stop rattling. Ran unit with Load inside to confirm function. Unit tested good

Near Lake Meadow Dr, Ontario, NY 14519
Steve M.

Steve M.

OVEN KITCHENAID KFGD500ESS04 Replaced main control for ovens not maintaining heat during cook and long cook times. Replaced both oven bottoms for warped bottoms causing erratic heat distribution. The range checks good.

Near Merryhill Ln, Pittsford, NY 14534
Dave F.

Dave F.

VENTHOODS WHIRLPOOL UXT4130ADB2 Hood fan not working. Replaced fan motor .tested unit . Tested good .

Near Hathaway Dr, Farmington, NY 14425
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced water valve and ice maker . Cycled icemaker . Unit is calling for water now . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Rawson Rd, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked temperatures in fresh food section 38 degrees in fresh food section unit was set to 37 . 7 degrees in freezer unit set to 5 degrees . Evap fan is running . Thermistors pass in diagnostics. Called techline SR 7726366719 . Techline said that have the customer watch the temperatures and adjust them as needed . Explained that the top will freeze items if the freezer is to cold . Customer will monitor.

Near Wells Curtice Rd, Canandaigua, NY 14424
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT780SAEM2 Replaced ui for dishwasher not starting. The dishwasher tested good.

Near Jones Ln, Avon, NY 14414
David L.

David L.

OVEN WHIRLPOOL KODE500EBS04 Replaced user interface due to inconsistent cooking/ oven shutting off on its own. Customer toMonitor

Near Stag Creek Trail, Brockport, NY 14420
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADB2 Replacing control due to control failing to communicate with UI. Replaced control. Ran test cycle. Unit tested good

Near Deland Park B, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Right hand food door liner is con caved causing sealing issues. Air is infiltrating through the freezer door above the gasket. Ordering both doors. Limit switch is sticking for water dispenser ordering switch. Self closure for the left door will have to be repaired on the return visit as it is not pulling the door shut. ; rqstng P&A on 1 W10815687 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate) and 1 W11087492 (switch)

Near Bluestone Hollow, Webster, NY 14580
David L.

David L.

RANGE WHIRLPOOL KFEG500EBS3 Upper door bracket is scratched ordering bracket. ; ordrng 1 W10541911 (brkt-mntg)

Near Town Pump Cir, Spencerport, NY 14559
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Door liner is not hitting door switch .liner is sucked in ordering new door W11104476; ordrng 1 819043 (heat-probe) and 1 W11104476 (dor-fip)

Near Joy Rd, Sodus, NY 14551
Evan E.

Evan E.

DRYER WHIRLPOOL MGDB835DW4 Replaced burner assembly due to unit failing to light once ignitor was glowing. Replaced burner assembly and was still receiving same result. Ignitor is glowing but failing to light. Called techline. Techline recommenced replacement of harness due to suspicion of valve not getting power. Ordering harness & control ; ordrng 1 W10777444 (HARNESS ) and 1 W11133021 (CONTROL )

Near Timothy Ln, Ontario, NY 14519
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE254EBL1 "Customer concerned about the unit not operating. Control panel is functional, but unit will not fill with water when starting cycle. Unit also will not drain. 5–1 error code stored. Suspecting a failed control board.; rqstng P&A on 1 W10866124 (CONTROL BOARD)"

Near Ogden Center Rd, Spencerport, NY 14559
Dave F.

Dave F.

WASHER MAYTAG MVWB835DC3 F6E2 error code . User interface not responding. Replaced user interface and control . Sprayed UI board and Harness connections with dielectric grease. Calibrated unit . Tested in auto diagnostics. Unit tested good . Customer contacted whirlpool and got a parts and labor auth MN3XSN3APL1

Near Quayle Rd, Honeoye, NY 14471
Dave F.

Dave F.

VENTHOODS KITCHENAID KXW4336YSS1 Fan is working as expected. Checked venting on top of unit . Unit is blowing lots of air . The problem with the unit not sucking a lot of air may be from the venting . Everything tested good .

Near Brent Knoll, Victor, NY 14564
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 Customer reports no heat. All fuses tested good. Wire going to temp selector was unplugged. Plugged wire in. Unit testing good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT

Near Bay Village Dr, Rochester, NY 14609
Evan E.

Evan E.

WASHER MAYTAG MHW6630HC0 Replacing console due to unit failing to accept commands intermittently. Customer was experiencing issue with power button not responding. Replace console and tested unit. Ran diagnostic cycle to confirm function. Unit tested good

Near Edenfield Rd, Penfield, NY 14526
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW72HEDW0 Replaced control. Unit testing good.

Near Commonwealth Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MHW6000XW2 Customer stated that unit was flashing f1 E2 error code. Upon inspection discovered that code is related to motor control. Also discovered f6e1 code also relating to motor control. MCU is failing to send power to stator & rotor. Replaced motor control and ran multiple test cycles. Unit completed cycle as it should. Unit tested good

Near Copper Kettle Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER WHIRLPOOL MGDB766FW0 Customer stated that unit was producing chirping noise while drum was spinning. Removed drum to inspect rollers. Discovered that right side roller was sticking suspecting this is causing noise. Removed both rollers and cleaned roller shafts. Reinstalled roller on left side and replaced roller on right side. Ran unit once reassembled. Could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10314173 ROLLER

Near Kenyon Rd, Ontario, NY 14519
Evan E.

Evan E.

MICROWAVE WHIRLPOOL KMHC319ESS4 Replacing control due to unit not heating on certain settings. Unit will heat items on beverage setting or reheat but when running manual cook unit would not run magnetron. Replaced control and tested unit on manual Cook power. Unit is now heating as it should. Tested various settings to confirm unit was now running magnetron during cycle. Unit tested good

Near Contant Ln, Williamson, NY 14589
Evan E.

Evan E.

WASHER MAYTAG MHW5630HC0 Customer stated that unit was not spinning at end of cycle. Unit was displaying error code for oversudzing. Cleared code and ran diagnostic cycle. Unit completed cycle as it should. Explained to customer that they will need to use less soap in order for unit to spin out correctly. Unit itself is functioning as it should

Near Tree Brook Dr, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GD5RHAXSQ01 Replaced ice maker for open motor. The customer is going to monitor.

Near Sesqui Dr, Rochester, NY 14624
Steve M.

Steve M.

OVEN WHIRLPOOL WOD51ES4ES00 Replaced upper oven fuse for no heat. There is no platform under the oven. Recommended to get a platform or not use self clean.

Near Firestone Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSC24C8EYB02 Found wire connection under machine that supplies power to dispenser had come loose. Removed and reattached the connection and water dispenser is working as expected.

Near Oxford Bend, Rochester, NY 14624
Steve M.

Steve M.

RANGE WHIRLPOOL WFG525S0HW1 Tested oven and it tested good. Customer complained of gas smell at beginning of cycle but no other time. This is normal operation. The range tested good.

Near Charmaine Rd, Rochester, NY 14624
David L.

David L.

DRYER WHIRLPOOL WED8800YC0 Replaced rollers and idler due to loud noise. Cabinet was packed with lint. Cleaned cabinet and blower. Vent testing poor. Recommending that the customer replace the venting before use. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

Near MacIntosh Dr, Rochester, NY 14626
David L.

David L.

WASHER MAYTAG MVWC465HW2 Called Techline due to lint on clothes. Sr 7726194062 Techline states that this is normal operation and did not recommend a repair. Provided Sr number to customer.

Near Kingsford Ln, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced cover bucket and fan due to frosting of the fresh food evaporator. Put unit back in 8 hour fixed defrost. ATEC warranty

Near Lake View Park, Rochester, NY 14613
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Installed adapter with extra fan to cool ice maker better. Customer to monitor ice

Near Canal Woods, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Freezer door will no seal due the mullion being con-caved. Called Techline to document as non-repairable SR7726350235

Near Winstead Rd, Rochester, NY 14609
Evan E.

Evan E.

REFRIGERATOR FRIGIDAIRE PLHS269ZDBD Customer stated that unit was completely Frozen along back wall of machine. Discovered that ice maker fill line was continually trying to fill ice maker. Cleared ice And reset ice maker. Advised customer to go through remaining ice and then turn ice maker back on to monitor.

Near Edinburgh St, Rochester, NY 14608
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Unit is not cooling due to a low side leak. Quoted customer for an evaporator 704.89 Customer denied repair. Offered parts coverage through the customer retention program. The customer will let us know when they want to proceed with the repair part is W10836706 with drier W10843121; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 W11092625 COMPRESSOR

Near Yorkshire Rd, Irondequoit, NY 14609
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW3090GW2 Customer concerned about water not heating correctly. F21 F01 error codes stored. Unit completed auto test cycle with no issues. Heater element testing at 14 ohms temperature sensor testing at 16K ohms; both in range. No issues present.

Near Sanford Rd N, Churchville, NY 14428
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM354DSS4 Went to replaced control board . Found the wire harness was burnt to the control board . Unit needs new harness as well W10752245; ordrng 1 W10752245 (harns-wire)

Near Lake Rd, Ontario, NY 14519
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF560SAFW2 Customer complaining of odor in dishwasher. Washed dishwasher with afresh. Instructed customer to run hot water at sink prior to wash and also use higher temp wash and sani rinse. ; used 1 AFFRESH from stock

Near Fairway Crossing, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW3 Replaced motor and capacitor. Unit testing good.

Near Smith St, Rochester, NY 14606
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MGDX655DW2 Replaced timer. Repair successful.

Near Richfield Dr, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Power cycled unit lights didn't come back on . Found the freezer led light was out . Removed light and used a tester led . Some lights came back on . Ordering led lights . ; ordrng 5 W11205083 (module)s

Near Ashwood Ln, Victor, NY 14564
David L.

David L.

DISHWASHER WHIRLPOOL WDT790SAYB0 Unit is leaking from the sump. Quoted for the sump. Customer denied the repair

Near N Greece Rd, Hilton, NY 14468
Evan E.

Evan E.

WASHER AMANA NTW4516FW3 Arrived at home customer is not available for service. Customer is currently moving rescheduling for first week in December. ; schdld next appmnt for 12/2 MON !

Near Troup St, Rochester, NY 14611
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW4 Replaced bezel for broken screw tab. The lock tested good.

Near Adams St, Dansville, NY 14437
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM704ESS1 Unit was displaying error codes 9-4 for lower arm not spinning. Replaced wash motor but unit is still not spinning spray arm consistently. Ordering control ; ordrng 1 W10854228 (CONTROL )

Near Timber Brook Ln, Penfield, NY 14526
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT720PADM3 Replaced all for upper rack adjusters use to not holding position and rack falling during wash. Ordering friction sleeves for hinges for door falling when opened. ; rqstng P&A on 2 WP8268961 (pad)s

Near Caboose Cir, North Chili, NY 14514
Steve M.

Steve M.

REFRIGERATOR JENN AIR JFFCC72EFP02 Sr#7726350325 replaced ice maker. Tested refrigerator in diagnostics. The average temp was 14 degrees but should have been lower as per tech line. Ordering fan. The water dispenser pad is sticking. Ordering pad. ; ordrng 1 W10672578 (spring) and 1 W10792148 (pad) and 1 W10865318 (fan)

Near Lynx Ct, Fairport, NY 14450
Steve M.

Steve M.

DRYER WHIRLPOOL WED5000DW2 "Found door switch is broken. Ordering switch ; ordrng 1 WPW10569603 (switch-dor), dspstn on spec-tagged invntry: 1 W10861225 HANDLE"

Near Ward St, Rochester, NY 14605
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WETLV27HW0 "Replaced motor, unit still not spinning as it should. Capacitor should be replaced. ; ordrng 1 W11158830 (CAPACITOR )"

Near Fairwood Dr, Rochester, NY 14623
David L.

David L.

WASHER WHIRLPOOL WTW57ESVW1 Unit is not spinning due to a worn clutch. Ordering clutch ; ordrng 1 285785 (clutch)

Near Navarre Rd, Rochester, NY 14621
Dave F.

Dave F.

WASHER WHIRLPOOL WFW6620HC0 Door latch is broken . Replaced door latch . unit wouldn't turn on . UI isnt responding. Checked voltage from UI unit has 12.8 volts DC .which is correct . Ordering user interface W11324037 bring Acu in case W11322905; ordrng 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)

Near Langpap Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HW0 Sr#7725752381 customer complaining of water leaking during wash. Tested washer with full load of towels and no soap and it did not leak for me. Called tec line again. Ordering soap dispenser and water valve. For possible leaks ar those locations. ; ordrng 1 W11316255 (VALVE SINGLE) and 1 W11316256 (VALVE) and 1 W11318755 (DISPENSER ORDER FROM PLAINFIELD)

Near Deer Path, Honeoye Falls, NY 14472
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW1 "Customer stated that unit was not spinning and lid was not latching. Checked for error codes. Discovered code f0e5 for off balance load. There was no error code for the lid lock but lid would not latch properly. Discovered that inner teeth on drive hub are stripped Causing issue with spinning. Replaced drive hub. Replaced lid lock. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB), and 1 W11307244 (LATCH) from stock"

Near Northview Terrace, Rochester, NY 14621
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4900BW Customer stated that unit was not cleaning clothes. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Inspected underneath machine and discovered that bearing inside gear case is failing. Quoted customer to replaced gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W11035747 GEARCASE

Near Wildwood Dr, Rochester, NY 14616
David L.

David L.

REFRIGERATOR KITCHENAID KFIF27CXMS3 S38253 to cover drain tube. Defrost drain iced over. Removed ice and replaced the drain tube with the updated kit. ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Westchester Ave, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ The water tube coming out of the isolation valve was only half seated causing a leak. Secured water tube and ran the water dispenser to test. Unit testing good; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER and 1 WPW10238100 VALVE-INLT

Near Osage St, Irondequoit, NY 14622
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer stating that buzzing sound is coming from refrigerator. Upon arrival unit was operating as it should. Put unit is to diagnostic and manuallly tested evaporator fan and ice maker fan in attempt to replicate noise. Could not hear noise. Inspected FF evap for ice build up. No ice build up was present but could see small crack beginning to form at top of evap cover. Ordering evap cover ; ordrng 1 W11211387 (EVAP COVER), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"

Near Conifer Cove Ln, Webster, NY 14580
David L.

David L.

OVEN MAYTAG MER8800FZ1 Control boardReceived came as a washer control with the incorrect part number. Reordering board. ; ordrng 1 WPW10340323 (cntrl-elec)

Near Orchard Hills Dr, Spencerport, NY 14559
Evan E.

Evan E.

DRYER WHIRLPOOL NED4655EW1 Customer stated that unit would not run a cycle. Checked door switch and thermal fuse for continuity. Both tested closed. Checked all connections at motor and timer. Discovered that motor is failing to start timer is sending power to motor. Ordering motor ; ordrng 1 279827 (MOTOR )

Near Leighton Ave, Rochester, NY 14609
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer stated that unit was producing noise from freezer. Upon inspection discovered small ice build up on top of evaporator. Ice is hitting fan this is causing noise. Moved thermostat away from fan. Cleared build up. Unit tested good ; dspstn on spec-tagged invntry: 1 W11032800 MOTOR-EVAP

Near Pathway Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW1 "F3E2 inlet water fault . F8E1 long fill , F0E4 spin limited by temperature . Replaced water valve for thermistor fault . Calibrated unit and tested in auto diagnostics. Unit tested good .; used 1 W11165546 (VALVE) from stock"

Near Dixon Dr, Geneseo, NY 14454
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT710PAHB1 Dishwasher leaking from corners . Replaced door gasket . Tested unit in diagnostics tested good . Customer mentioned unit doesn't dry very well . . Gave tips on best cycles and practices also using rinse aid . Unit tested good .

Near Butterfly Ln, West Henrietta, NY 14586
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 Ice looked a little melted checked temperatures settings set at 0 in the freezer and 40 in the fresh food . Temperatures was 0 in freezer and 38 in fresh food . Checked ice maker fan and evap fan .door separator is sealing good . Gaskets are sealing . . Adjusted the temperatures in freezer to -5 in freezer . Put 42 in fresh food customer will monitor . ; dspstn on spec-tagged invntry: 1 W11043013 VALVE

Near Hillsboro Cove Cir, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL LER5644JQ2 Unit would heat but not tumble. Replaced belt. Repair successful. ; dspstn on spec-tagged invntry: 1 341241 BELT

Near Delaware Ave, Rochester, NY 14623
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6630HC0 "After a cycle, the dispenser drawer drops a large amount of water when it’s pulled out. Ran tests on all three valves in manual diagnostics. Could not recreate issue. Contacted the manufacturer who stated the dispenser could be replaced. Replaced dispenser. Customer monitor. SR: 7726331757"

Near Summer Pond Way, Rochester, NY 14624
David L.

David L.

RANGE WHIRLPOOL WFE320M0ES2 Replaced bent hinges. Door closing properly

Near Maria St, Rochester, NY 14621
David L.

David L.

DISHWASHER KITCHENAID KUDL15FXSS1 Replaced sump due to open washMotor. Unit tested good

Near Beaver Creek Dr, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWC200XW1 Sr7726334362 called tech line to document findings. Washer not completing cycles all the time. Found pulls slightly loose but making contact. Tightened drive pulley testwdnunt in diagnostics. No errors. Calibrated unit. Unit tested good

Near Sagamore Cir, Irondequoit, NY 14617
David L.

David L.

RANGE WHIRLPOOL WFG525S0HZ1 Replaced bent door hinges. Door is shutting properly

Near Backus Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER WHIRLPOOL MEDB766FW0 Replacing user interface due to unit not allowing customer select functions when starting cycle. While turning dial unit would not always progress to next selection. Replaced UI. Tested all functions on UI. Had customer test UI. Unit tested good

Near Enfield Dr, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT970SAHV0 "Replaced wash pump and control due to no operation. Tested unit in auto diagnostics, unit tested good ."

Near Haywood Glen, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW0 Replaced drain pump and bellow. Unit testing good.

Near Oakview Dr, Irondequoit, NY 14617
David L.

David L.

DRYER WHIRLPOOL WGD5620HW0 Customer stating that the dryer is taking too long to dry clothes. Ran unit through diagnostics. Moisture sensor test passed checked cycle temperature at 151. Vent test passed. Recommending that that customer use times dry when drying smaller sized loads to prevent the u it from ending the cycle prematurely

Near Candlewick Dr, Brockport, NY 14420
Dave F.

Dave F.

DRYER WHIRLPOOL WED92HEFW0 "Tension pulley squeaking. Used repair kit 4392067 . Replaced rollers , pulley and belt , tested unit . Tested good . Door seal is torn . Ordering door seal W11126230; rqstng P&A on 1 W11126230 (seal), used 1 4392067 (REPAIR KIT) from stock"

Near Pilgrim Pass, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF954CIHV00 Water pressure is to high . Unit needs part W10786952 pressure regulator . Service pointer W11394954A . Ordering part .; ordrng 1 W10786952 (valve)

Near DePaul Dr, East Rochester, NY 14445
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHB2866PFJA User interface lights are dim and no longer visible. Ordering UI; rqstng P&A on 1 242058230 (user interface)

Near Klem Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER ROPER RTW4516FW2 Customer stating that unit is not spinning correctly. Checked for error codes. No codes present. Ran test cycle unit completed cycle but could tell unit was having issue reaching full spin speed. Inspected underneath unit. Discovered that gear case bearing is failing causing issue. Belt and motor are covered in gear case oil causing belt to slip. Ordering gear case motor and belt ; ordrng 1 W10885487 (MOTOR ) and 1 W11255272 (GEAR CASE ) and 1 WPW10006384 (BELT )

Near 5 Mile Line Road, Penfield, NY 14526
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFG505M0BW2 Replaced manifold and cooktop. All knobs are missing. Ordering knobs. ; ordrng 4 WPW10339443 (KNOBS)s

Near W Ridge Rd, Rochester, NY 14626
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADB2 Customer stated that unit was flashing f2e2 error code. Codes represents user interface failing to communicate with control. Control is failing to send power to UI. Checked for 5v dc between pins pc1-2 and pc1-4. Unit is now sending power to UI. Ordering control ; ordrng 1 W10854231 (CONTROL )

Near Deland Park B, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Fresh food gaskets are torn ordering gaskets ; rqstng P&A on 2 W10830162 (cables)s

Near Snowberry Crescent, Rochester, NY 14606
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HW3 Customer stating that unit is not heating. Upon inspection discovered that magnetron is failing to run during cycle. Ordering magnetron capacitor & diode ; ordrng 1 W10754299 (MAGNETRON ) and 1 W10850446 (CAPACITOR ) and 1 W11256462 (DIODE )

Near Macedon Pkwy, Macedon, NY 14502
Dave F.

Dave F.

RANGE JENN AIR JES9750CAB01 Bake element not getting hot . Tested for voltage unit has 240 at bake element. Bake element is bad . Replaced bake element. WPW10310274 . Unit tested good . Left front and right rear burners not working . Tested for voltage at burners 0 volts . Plugged right rear burner into right front switch burner started heating . Unit needs new switches . Ordering switches WP74011489 . 134.95 labor .; ordrng 2 WP74011489 (switch- in)s

Near Clark Rd, Conesus, NY 14435
Evan E.

Evan E.

DRYER WHIRLPOOL WED6620HC1 Customer stating that unit is not running through entire cycle. Checked for codes. No codes were present. Discovered unit is losing power then flashing PF ordering control ; ordrng 1 W11350214 (CONTROL )

Near Macedon Pkwy, Macedon, NY 14502
Evan E.

Evan E.

DRYER WHIRLPOOL MGDB835DW4 Customer stated that unit was not heating. Upon inspection discovered that valve was failing to release gas into burner cone. Ignitor was glowing was cycle was failing. Ordering burner assembly ; ordrng 1 W11233069 (BURNER ASSEMBLY )

Near Timothy Ln, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW0 "Customer concerned about an F3E1 error code. Code stored in diagnostics. Inspected and cleaned air trap, and pressure hose. 5V DC going to pressure switch. Unit completed auto test with no issues. Also started a cycle with no problems. Pressure sensor could be malfunctioning intermittently. Replacing pressure sensor. ; ordrng 1 WPW10448876 (PRESSURE SENSOR )"

Near Genesee St, Rochester, NY 14611
David L.

David L.

WASHER MAYTAG MHW3505FW "Unit is in drain lockout. Pump clear. Ordering control, pressure switch and harness; rqstng P&A on 1 W11201283 (cntrl-elec), ordrng 1 WPW10448876 (switch-wl)"

Near County Line Rd, Holley, NY 14470
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFG525S0HZ0 Customer concerned about the oven not igniting. Could not recreate issue. One of the burners also would not light reliably as it should. Adjusted the cap and was able to get the burner to light 10 times in a row. Unit testing good. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Pumpkin Hill, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS35FXSS5 Customer stated that unit was leaking large amount of water onto floor. Upon inspection discovered that unit was oversudsing causing issue. Ran multiple cycles to clear soap residue from machine. Could not replicate issue after doing so. Unit tested good

Near Captiva Crossing, Fairport, NY 14450
Evan E.

Evan E.

REFRIGERATOR MAYTAG MBF2258FEZ02 Customer stated that fridge was too warm but freezer was maintaining temperature. Took temperature reading inside freezer. Temperature was 3 degrees. Took temp in refrigerator. Temperature was at 54 degrees. Replaced control board and programmed. After programming board could feel cold air coming from vent inside refrigerator. Unit tested good

Near Fairmont Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT970SAHV0 Customer stated that unit was not washing properly. Checked for error codes unit was displaying code 9-1 for diverter not being able to find position. Inspected diverter and discovered that unit connector was not fully seated on diverter. Reseated connection and ran diagnostic cycle. Unit is now rotating between upper and lower spray arm. unit is still under ATEC warranty ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Albright Rd, Ontario, NY 14519
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE304DBL0 Customer stated that unit was leaking. Upon inspection discovered that door gasket had ripped on right side causing unit to leak. Replaced door gasket. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Little John Way, Webster, NY 14580
David L.

David L.

FREEZER WHIRLPOOL WRT518SZFB00 Found label on power corn blowing against the back wall when the condenser fan is running causing a ticking noise. Moved label. Noise went away.

Near Masseth St, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Found label on power corn blowing against the back wall when the condenser fan is running causing a ticking noise. Moved label. Noise went away.

Near Shadywood Dr, Rochester, NY 14606
David L.

David L.

VAN FORD TRANSIT CONNECT Fleet oil change

Near East Ridge Road, Rochester, NY 14621
David L.

David L.

REFRIGERATOR GE PFS22SISBSS Replaced control due to slow fan after condenser fan motor did not change symptom. Unit tested good ; used 1 WR55X10942P (CONTROL) from stock

Near Baycrest Dr, Rochester, NY 14622
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRSF505ESS01 Set at 38 in Ff and 2 I. Freezer35 second shelf down 34 bottom shelf 7 degrees in freezer. Found frost in and under ice bucket. Caulked liner for air gaps. The ice door is closing. The fans all working as expected. If problem persists preorder ice door separator W11130210 and user interface W10822640

Near Travis Grove, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 replaced door for damage on arrival. The refrigerator tests good. No one available for signature

Near Millay Cir, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stating that unit is still leaking water into freezer after last repair. Discovered full sheet of ice on floor or refrigerator. Removed ice. Tech has already referred to service pointer W11092686D which requires moving thermistor do new location. Unit is still experiencing issue. Ordering evaporator harness with new thermistor ; ordrng 1 W11033168 (EVAP HARNESS )

Near Mildahn Rd, Macedon, NY 14502
Evan E.

Evan E.

DRYER WHIRLPOOL WGD9150WW0 Customer stated that unit is squeaking very loudly while in spin. Discovered that idler pulley is sticking causing issue. Cleaned pulley and reinstalled for time being until tech returns to preform repair. Ordering dryer repair kit ; ordrng 1 4392067 (REPAIR KIT )

Near Peregrine Way, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYB05 Replaced both freezer door slides for door not closing properly and replaced evaporator fan motor for fan getting power but not running. The refrigerator tests good

Near Lux St, Rochester, NY 14621
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIV29PCMS02 Unit is maintaining temperature as it should took readings in freezer and fresh food area. Freezer is at 0 degrees refrigerator is at 37 degrees. Doors are uneven due to foot being stripped on left side. Ordering foot ; ordrng 1 W10141622 (FOOT)

Near Webster Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced damaged fresh foodDoor

Near Jordache Ln, Spencerport, NY 14559
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW4 F9E2 error code water ring detected pump drive . Checked drain hose . Drain was lower in the sink then it should be and hose was going under water while draining. Fixed hose . Calibrated unit . Ran auto diagnostics. Unit tested good . Gave customer best wash tips and settings .

Near Aprille Ln, Rush, NY 14543
Dave F.

Dave F.

DISHWASHER GE GLD4908T10BB Looked for leaks on dishwasher. Did not find any . Unit is working as expected .

Near Hanford Way, Fairport, NY 14450
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Customer stated that small amount of ice is still building up at top of door. Door gasket is sitting too high allowing small amount of air into freezer compartment. Ordering door gasket ; ordrng 1 WP2319263W (DOOR GASKET )

Near Lake Rd, Ontario, NY 14519
Dave F.

Dave F.

OVEN KENMORE 790.481398 Customer says unit turns off in the middle of using it . Turned both upper and lower oven on 450 unit did not turn off . Checked breaker . No buzzing or getting to hot . Could not replicate issue . Customer will change the breaker .

Near Caywood Ln, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWP475EW0 "Replaced gearcase ., Motor ,Actuator , belt . Cam and hub . Ran unit in calibration. Tested unit in auto diagnostics. Unit tested good .; used 1 W10528947 (HUB) from stock"

Near Monroe Ave, Rochester, NY 14618
Dave F.

Dave F.

MW-HOOD COMBO JENN AIR JMV8208CS0 "Door interlock failure. Replaced with interlock W11244490 . Found the breaker also was popped . Tested unit tested good . Mounting screws wire loose . Tightened screws ..; dspstn on spec-tagged invntry: 1 W10269458 SWITCH 1 W10269460 SWITCH , and 1 W10727360 SWITCH - 1/4' , used 1 W11244490 (INTERLOCK) from stock"

Near Crescence Dr, Geneva, NY 14456
David L.

David L.

OVEN WHIRLPOOL KODE500EBS04 Replaced UI due to heating issue per service pointer. Customer to monitor part ordered was not correct. Reordering UI; ordrng 1 W11086152 (panl-cntrl)

Near Stag Creek Trail, Brockport, NY 14420
David L.

David L.

OVEN MAYTAG MER8800FZ1 Unit displaying a runaway temp error. Ordering control per tech sheet and oven sensor ; ordrng 1 WPW10340323 (cntrl-elec)

Near Orchard Hills Dr, Spencerport, NY 14559
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer concerned about the bottom access cover coming off. Adjusted cover and put the screw back in. Spray arm also fell off motor. Reinstalled spray arm. Repair successful. ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH

Near Jamestown Terrace, Rochester, NY 14615
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW5630HC0 "Customer reports unit is leaking from the bottom. F0E5 F0E2 error codes stored. Ran auto tests cycle and couldn’t recreate issue. Informed the customer that excessive soap use could lead to water leakage. After mentioning that the customer did realize that every time it leaked, the water would be very soapy. Suggested to keep an eye on detergent usage. Unit testing good."

Near Kintz St, Rochester, NY 14612
Steve M.

Steve M.

WASHER GE WSM2700DAWW 485 0051 found drain pump bearing is grinding. Ordering pump. ; ordrng 1 WH23X10041 (pump - drain)

Near Millay Cir, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR GE PGSS5NFXCSS Found inverter getting power but compressor not running. Going to get inverter today and return later; ordrng 1 WR49X10283 (inverter kit)

Near Settlers Green, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDX655DW Faulty start switch prevented unit from turning on. Replaced PTS. Unit testing good.

Near Mariposa Dr, Rochester, NY 14624
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH32519HB3 Found connection to display was loose causing display to fail. Tightened connection. Left part with customer.

Near Coral Way, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR GE PFS22SISBSS Found control relay clicking. The condenser fan motor is shorted. Unplugged fan motor and compressor started up. The user interface has partial display. Quoted for all parts. ; rqstng P&A on 1 WR55X10522 (pwb display asm) and 1 WR55X10942P (CONTROL) and 1 WR84X10055 (condenser fan motor)

Near Clover St, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ Moved crisper shelf forward slightly to allow crisper bin to close properly

Near Maier Cir, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Compressor was not starting. Found connection to start device was loose causing compressor to not start. Fastened start device. The refrigerator is cooling.

Near Morgan View Rd, Geneseo, NY 14454
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL ED25TEXHW00 Unit needs cold control thermostat. Unit turned on when I hit in the area of the thermostat. Ordering WP2198202

Near Amesbury Rd, Rochester, NY 14623
Dave F.

Dave F.

WASHER WHIRLPOOL WFW8620HW1 User interface not responding. Ordering user interface W11318817; schdld next appmnt for 11/14 THU !

Near Lexton Way, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KUDC10FXSS6 Customer states unit doesn’t heat. 10-1 7-1 6-6 6-4 error codes stored. Dispenser did not open during test & heater did not turn on. Removed door panel and immediately noticed the wires for the heating element had been previously cut and wire capped. One wire had fallen out of the wire cap & caused a small thermal event in the door isolation; thus the reason why the heater does not function. Resistance testing in range for the dispenser. Open fuses in the control are preventing the dispenser from opening. Control and harness should be replaced. ; rqstng P&A on 1 W10871222 (HARNESS) and 1 W11035586 (CONTROL)

Near Seneca Pkwy, Rochester, NY 14613
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFXS25RYMS4 Attached mullion that came off top bracket. Found ice maker fan is not running. Ordering fan. Informed customer that control board may be need if fan still does not run. ; ordrng 1 W11035835 (CONTROL) and 1 WPW10308033 (motor-evap)

Near Caversham Woods, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR GE PGSS5NFXCSS Found inverter getting power but compressor not running. Going to get inverter today and return later; ordrng 1 WR49X10283 (inverter kit)

Near Settlers Green, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM354DSS4 User interface is not responding . User interface keeps going out . Ordering control And user interface for unit. Parts are covered under warranty.; ordrng 1 W10854216 (cntrl-elec)

Near Lake Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS Unit is not making ice. Times ice making code in diagnostics. Checked freezer evaporator for blocked air returns. Air returns were clear. Ordering fan kit to move more air to ice room and returning with the ice maker. ; ordrng 1 W10864519 (filter adapter)

Near Canal Woods, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Found condenser sitting on floor causing a vibration. Lowered front legs and added padded under condenser. The fans and compressor sound good. The refrigerator tests good.

Near Cole Rd, Hemlock, NY 14466
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS00 Pantry UI harness is shorted causing no lights. Unplugged pantry UI. Light came back on. Ordering harness and UI. Water not dispensing except in tea77263099856; ordrng 1 WPW10769076 (cntrl-elec341.51) and 1 WPW10769076 (cntrl-elec53.42)

Near Peck Rd, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4949SHZ0 Replaced motor sump for motor grinding. The dishwasher tests good

Near Victor Rd, Macedon, NY 14502
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE204ESS1 Replaced motor/sump for leaking. The dishwasher tested good

Near Trillium Trail, Victor, NY 14564
Dave F.

Dave F.

WASHER WHIRLPOOL GHW9150PW0 Drain pump filter was Plugged . Unit had water in it when I arrived . Removed debris unit is now draining as expected .

Near Buggywhip Trail, Honeoye Falls, NY 14472
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706EBS The top of the freezer door is warping causing moisture. Ice bucked is broken at its clips and the drip tray has broken clips. Ordering door bin and tray; rqstng P&A on 1 W10815700 (dor-fip bl) and 1 W10909034 (tray-drip) and 1 W11129522 (ice-contnr)

Near Webster, NY 14580
Dave F.

Dave F.

DISHWASHER WHIRLPOOL GU2400XTPQ3 Dishwasher not heating . Replaced heater . Tested unit . Didn't work . . Unit needs control . Control is discontinued. Please refund part .

Near Callingham Rd, Pittsford, NY 14534
Evan E.

Evan E.

RANGE FRIGIDAIRE PLGF389CCC Customer stated that units front right burner would not light. Swapped burner heads with left rear and unit began to light. Customer will need burner head. Customer also stated that control will display PF for power failure when attempting to run bake cycle. Attempted to run bake cycle could hear control click off then display PF code. Unit will need control. Quoted customer to replace control and burner head. Customer is going to consider cost of repair and contact office if he would like to proceed. Service call fee is on job # 86422316207603- control ($280.00)316223400- burner head ($50.00) Labor $74.90!

Near Richland St, Rochester, NY 14609
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was leaking from underneath door. Removed door panel upon arrival and ran normal cycle to observe unit. Could not get unit to leak during normal cycle. Ran diagnostic cycle and checked for error codes. No codes were present. Observed unit during entire diagnostic cycles. Could not replicate issue at this time. Advised customer to run full cycle and monitor unit to see if issue arises again.

Near Galante Cir, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WFW94HEAW0 F6E1 ccu to mcu error code . Called techline . SR 7726314251 suggested to replace the door lock . Ordering door lock WP8183270; ordrng 1 WP8183270 (latch)

Near Stonehedge Dr, Ontario, NY 14519
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated that unit was producing scraping noise while in spin/ agitate. Checked for codes upon arrival. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Had customer start load of sheets while in home. Customer is concerned with noise unit is making while agitating. Advised customer this is normal operation during cycle. Unit tested good

Near 5 Mile Line Road, Webster, NY 14580
Dave F.

Dave F.

RANGE KITCHENAID KERS303BSS1 Bake element is broken in half . Unit needs new element . Element is covered under warranty from manufacturer. Ordering part W10779716

Near Valewood Run, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER GE F825B2100V50CC Customer stating that unit is not filling. Upon arrival tenant informed tech that unit was not running at all. Checked incoming voltage. Unit was receiving 120v but not running. Discovered that ground connection was loose causing issue. Tightened wire nuts and ran test cycle. Unit completed cycle as it should. Unit tested good

Near French Rd, Rochester, NY 14618
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HBL0 Customer stated that unit was loose and would tip forward when opening door. Unit was missing mounting brackets on either side to hold unit in place. Installed brackets and secured unit to cabinet. Unit tested good

Near Willowcrest Dr, Rochester, NY 14618
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Water valve is getting voltage but no water is dispensing. Replaced water valve. Unit tested good; dspstn on spec-tagged invntry: 1 W11043013 VALVE

Near Brookedge Dr, Hamlin, NY 14464
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW3 "Customer reports the unit takes a long time to sense, does not agitate as it should; slow/weak agitation & soap is still on top of clothes when the cycle is complete. Unit was full with a large load that contained multiple variations of fabrics. No error codes stored. First test cycle the unit did have a sluggish agitation and spin was off balance. Ran another auto test cycle with no clothes. Agitation and spin were functional. Tested heavy agitation in manual diagnostics with water. Unit does seem to have a weaker agitation than normal. Replacing motor and capacitor. ; ordrng 1 W10890624 (MOTOR) and 1 W11162561 (CAPACITOR ) and 1 W11386637 (CONTROL)"

Near Smith St, Rochester, NY 14606
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW87HEDW1 "Customer reports after turning the unit on, it doesn’t always stay on when selecting a cycle; issue has becoming more common as time goes on. Suspecting a user interface issue; replacing UI. ; ordrng 1 WPW10750477 (USER INTERFACE )"

Near Monte Carlo Dr, Rochester, NY 14624
David L.

David L.

OVEN MAYTAG MES8800FZ2 Broil was not working due to an open broil element. Replaced broil element. Left fuse with customer

Near Tioga Dr, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GD5RHAXSQ01 "Found ice maker motor open. Ordering ice maker. ; ordrng 1 2198597 (icemaker assy), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"

Near Sesqui Dr, Rochester, NY 14624
David L.

David L.

WASHER AMANA NTW4516FW3 Replaced noisy gearcase. Unit testedngood

Near Grassmere Park, Rochester, NY 14612
David L.

David L.

WASHER WHIRLPOOL WTW7000DW Replaced drain pump due to drain error. Ran auto test and calibration.

Near MacIntosh Dr, Rochester, NY 14626
Evan E.

Evan E.

DRYER GE DBXR463EB0WW Customer stated that unit would not turn on. Upon inspection discovered that belt had broken causing belt switch to test open causing unit not to run. Confirmed that unit was heating while running. Unit will need belt. Ordering belt ; ordrng 1 WE12M29 (BELT )

Near Oakdale Dr, Rochester, NY 14618
David L.

David L.

REFRIGERATOR MAYTAG MFI2266AES Replaced filter cover

Near Danbury Cir N, Rochester, NY 14618
Steve M.

Steve M.

DRYER WHIRLPOOL WED9200SQ1 Replaced rollers and idler pulley for noise when running. The dryer tests good ; used 1 4392067 (REPAIR KIT) from stock

Near Heathcote Ct, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW72HEDW0 Reordered parts. ; ordrng 1 W10903220 (AIR TRAP) and 1 W11044558 (PRESSURE HOSE)

Near Commonwealth Rd, Rochester, NY 14618
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS2 Customer stated that unit was not cleaning dishes since repair. Upon inspection discovered that spray arms were clogged and motor was failing to move wash arms. Ordering spray arms and motor ; ordrng 1 W11101428 (SPRAY ARM ) and 1 WPW10448645 (UPPER SPRAY ARM) and 1 WPW10605057 (SUMP & MOTOR )

Near Creek St, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS25XVMS2 "Replaced control board on rear of unit for not cooling . Programmed unit , unit tested good ."

Near Spruce Ridge, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2269DRH00 Unit had frost build up in freezer section . Ran unit in force defrost . Cleaned condenser coils for unit getting hot . Tested unit . Tested good .

Near Hampton Ln, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MEDC465HW0 Contacted tech line for suggestions to a resolution. Agent stated the drum and rollers should be replaced. Replaced drum and installed maintenance kit. Customer monitor. SR: 7726310806

Near Winston Woods, Brockport, NY 14420
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4816FW2 "Replaced gear case, splutch, actuator and block. Unit testing good."

Near N Union St, Spencerport, NY 14559
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW4 "Replaced lid lock for f5 lid lock error. Found the bezel that holds lock is broken. Ordering bezel. ; ordrng 1 W11237157 (BEZEL), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

Near Adams St, Dansville, NY 14437
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHV1 Ice maker had an ice cube jammed causing the unit to leak . . Cleared ice cube . Tested unit . Tested good . Turned humidity control on .

Near Cathedral Oaks, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KENMORE 25378984801 Replaced defrost timer and cleaned coils for no cool. The refrigerator tests good

Near Brown Rd, Caledonia, NY 14423
Steve M.

Steve M.

COOKTOP KITCHENAID KGCD807XBL02 Replaced switch and knob that was damaged on previous visit. The cook top tested good.

Near Black Street Rd, Caledonia, NY 14423
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW3 Replacing water valve due to unit leaking from thermostat on valve. Replaced valve and ran diagnostic cycle. Unit tested good could not get unit to leak. No service call fee due to this job being a C/B; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Elmwood Ave, Rochester, NY 14618
Steve M.

Steve M.

RANGE WHIRLPOOL WEGA25H0HN0 Tightened internal screw in handle for loose handle. The user interface would not scroll properly. Reset control and ui is working. If problem persists preorder W11339753 user interface.

Near Woodruff Rd, Lima, NY 14485
Shaiman C.

Shaiman C.

DRYER AMANA NGD4655EW2 Customer reports the unit makes a thumping noise. Installed maintenance kit and seems as if the sound got louder. After further investigation discovered a screw inside the felt track on the front panel. Removed screw. Unit testing good. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT

Near Edgemere Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

DISHWASHER KENMORE 665.13933K015 Customer reports a burning smell. Discovered remains of a burned object on the heating element. Removed the charred item off the heater. Ran a diagnostics test. Heater is still functioning. Suggested to run the dishwasher through a full cycle before loading with dishes. Unit testing good.

Near Rosedale St, Rochester, NY 14620
Dave F.

Dave F.

OVEN MAYTAG MER6772BAS Oven has a run away temperature error . Tested sensors tested good . Unit needs control board 74006215 . Part is discontinued. Customer will look into getting a board .

Near Strong Rd, Victor, NY 14564
Evan E.

Evan E.

WASHER MAYTAG MHW6630HC0 Customer stating that unit not spinning out correctly and power button is sticking. Checked for error codes. Unit is displaying code f0e2 for oversuds. This is causing issue with unit not spinning out clothes properly. Cleared code and spoke with customer about correct usage. Power button issue is intermittent. Ordering console ; ordrng 1 W11325573 (CONSOLE )

Near Edenfield Rd, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MGDX655DW2 "Customer reports the unit runs, but does not stop & the timer doesn’t move. Timer should be replaced. ; ordrng 1 WPW10642928 (TIMER)"

Near Richfield Dr, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER MAYTAG MHWE201YW00 "Customer states the unit won’t drain, and F3E2 shows on display. Customer cleaned drain pump. F3E2 F9E2 F9E1 codes stored. Attempted to run auto test and the F3E2 error code displayed shortly after initiating test cycle. Continuity present thru water temp sensor harness. No continuity present through water temp thermistor. Thermistor should be replaced in order to further diagnose. ; ordrng 1 WPW10467289 (NEGATIVE THERMISTOR CONTROL)"

Near Hilltop Ln, Spencerport, NY 14559
David L.

David L.

RANGE KITCHENAID KSGG700EBS1 Glass ordered was not needed ordering front door glass; ordrng 1 W10915619 (glass-door)

Near Owens Rd, Brockport, NY 14420
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Fresh food evaporator is frosting up again. Unit was taken out of 8 hour defrost. Ordering cover fan controls and ice bin parts covered per KB. ATEC warranty; ordrng 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10347093 (ice container) and 1 WPW10501260 (cover-evap)

Near Lake View Park, Rochester, NY 14613
Dave F.

Dave F.

VENTHOODS WHIRLPOOL UXT4130ADB2 Motor not turning on . Unit has power . Ordering motor W11105126; ordrng 1 W11105126 (motor-fan)

Near Hathaway Dr, Farmington, NY 14425
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Ice maker cycling . Do not hear water valve turn on . Ordering water valve WPW10498976 . Bring ice maker W10884390 with in case .; ordrng 1 WPW10498976 (valve), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"

Near Rawson Rd, Victor, NY 14564
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit would not start cycle. Upon inspection discovered that unit was displaying code f5e2 for lid lock fault. Replaced lid lock. Ran diagnostic cycle. Unit tested good

Near Chevalin St, Rochester, NY 14621
Evan E.

Evan E.

RANGE WHIRLPOOL WFG540H0ES1 Replacing both rear valves and orifice assembly due to local gas company red tagging unit for leak. Replaced valves. Replaced burners. Tested burners. Unit tested good. Advised customer to have Rge out to untag unit

Near Edmonton Rd, Rochester, NY 14609
Evan E.

Evan E.

RANGE WHIRLPOOL WFG525S0HT1 Customer stated that front left burner would not light. Upon inspection discovered that ignitor was failing to light. Replacing burner head due to unit not lighting front left burner. Replaced burner. Tested burner. Unit tested good

Near Larchwood Dr, Pittsford, NY 14534
Steve M.

Steve M.

MW-HOOD COMBO MAYTAG MMV4206FZ2 Ordering control board for intermittent no operation. ; ordrng 1 W11256464 (CONTROL)

Near Waycross Rd, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT750SAHW0 Replaced both drain hoses. Repair successful.

Near Chili Ave, Rochester, NY 14624
Steve M.

Steve M.

OVEN KITCHENAID KFGD500ESS04 Ordering control for not regulating temps in both ovens. Ordering both oven bottoms for warped bottoms. ; ordrng 1 W10877013 (cntrl-elec) and 2 WPW10292551 (pan OVEN BOTTOM )s

Near Merryhill Ln, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB980BG Replacing bearing due to original bearing kit causing squealing noise since prior repair. Replaced bearing. Reassembled unit ran diagnostic cycle ran unit on high spin. Unit tested good

Near Evergreen Ln, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4950XW3 "Customer states unit gets to the spin cycle but never spins. F7E5 F7E1 error codes stored. Ran auto test cycle. Motor only hums once it reaches the spin cycle. Inner basket would not move freely. Freed the basket, unit still wouldn’t spin. Motor should be replaced. Customer declined further repair."

Near Comfort St, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYB05 Ordering both door slides for freezer due to door not closing properly. Ordering evaporator fan motor for not running. ; rqstng P&A on 1 WPW10397635 (slide RIGHT) and 1 WPW10397636 (slide LEFT) and 1 WPW10464673 (motor-evap)

Near Lux St, Rochester, NY 14621
Steve M.

Steve M.

OVEN WHIRLPOOL WOD51ES4ES00 Found no heat at broiler or bake element. Ordering control and fuse. ; ordrng 1 W10807576 (cntrl-elec) and 1 W11034459 (thrmst-fix)

Near Firestone Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER AMANA NED4655EW1 Customer concerned about drying performance. Vent is excessively long; beyond 8 feet. Suggested customer to shorten the exhaust vent for optimal performance. Unit testing good.

Near Wegman Rd, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW94HEXW2 "Customer states F6E2 displayed, changed UI, and code was still present. F6E1 F5E2 stored in diagnostics. Changing the door latch could resolve the stored issues, but informed customer the MCU could also be faulty. Customer declined further repair."

Near Iland Dr, Rochester, NY 14624
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHB0 Dishwasher not filling with water . Ran unit in normal cycle didn't do anything . Float switch was stuck up . Checked for debris no debris. Reseated float switch ran unit in diagnostics. Unit tested good no error codes .

Near Kashong Rd, Geneva, NY 14456
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 Unit is slightly warm in the freezer. Minimal product being stored. 10 in FR 40 in FF called Techline to document. This is normal operation for new top mounts and can be mitigated with extra product like ice bags or gallons of waterSr7726296875.

Near Brockport, NY 14420
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ Damper is Making a noise. Used permanent gum to dampen noise. Unit is not as loud now.

Near Maier Cir, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR GE GFSS6KKYCSS Fresh food defrost drain was frozen again. Removed evaporator cover and thawed entire line with plastic tubing. Sealed cover with permagum . ATEC warranty

Near Bryden Park, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325FDAB Replaced freezer led due toLights not working. Unit tested good

Near Karrat Dr, Irondequoit, NY 14622
David L.

David L.

RANGE WHIRLPOOL WFG371LVB Unit was not lighting due to a cookie sheet grounding the ignitor. Was able to recreate issue for the customer. Removed cookie sheet from storage drawer; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Sandstone Dr, Spencerport, NY 14559
David L.

David L.

WASHER MAYTAG MVWB765FW3 Dislodged sheet from under agitator.

Near Tracy Terrace, Brockport, NY 14420
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADM1 Customer stated that unit was not draining. Removed kick panel to inspect pump discovered that pump impeller would not spin while running drain cycle. Replaced pump and tested before reinstalling. Pump impeller is now moving. Reinstalled pump. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near St Johnsville Trail, Rochester, NY 14618
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7000DW0 Replacing gear case due to unit producing squealing noise while agitating during delicate cycle. Replaced gear case. Ran test cycle ran calibration cycle. Unit tested good

Near Southbrook Dr, Ontario, NY 14519
Dave F.

Dave F.

DRYER MAYTAG MED5630HC0 Tested dryer for squeaking. Plugged unit in and ran on timed dry on high .Unit tested good .

Near Sessler Dr, Geneva, NY 14456
Dave F.

Dave F.

OVEN-MW COMBO KITCHENAID KOCE500ESS06 Unit has smell while running . Smells like the oil in the ovens when it's new . Called techline .SR 7726303286 . Techline suggested having customer run self clean and see if that helps .

Near Sycamore Ridge, Honeoye Falls, NY 14472
Dave F.

Dave F.

RANGE WHIRLPOOL WFE525S0HV1 Right side door hinge failed . Replaced right side and left side hinge . Tested unit tested good . Door is closing .

Near Sumac Way, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced cover and filter latch. Unit tested good

Near Dean Rd, Spencerport, NY 14559
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Refrigerator noise that customer is hearing is the compressor buzzing after it starts up . Compressor quiets down after it runs for a few minutes . Tested thermistors in diagnostics. Evap fan works . Condenser fan works . Damper is working . Unit is working as expected.

Near Cherry Hill Dr, Avon, NY 14414
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4955HW1 Customer states unit would not start. Could not get unit into diagnostics. Indicator light on control board was not illuminated. Replaced control and calibrated. Unit testing good.

Near Lamp Post Dr, Rochester, NY 14624

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