We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Dansville, NY 14437
Dave F
Job Details: 06/16/2021
Found the actuator was out of the splutch like the service pointer W11531483 . Ordering new actuator Wpw10006355; ordrng 1 WPW10006355 (actuator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Webster, NY 14580
Evan
Job Details: 06/16/2021
Replacing hinges due to door failing to latch properly. Replaced hinges. Tested door. Ran test cycle. Unit tested good
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM07
Near Rochester, NY 14624
Steve
Job Details: 06/16/2021
Found the door liner on freezer door not holding gasket causing warm air into freezer. Ordering door ; ordrng 1 LW10680730 (Freezer door) and 1 W11030682 (Gasket) and 1 W11182143 (Nameplater)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rochester, NY 14624
Tanner
Job Details: 06/16/2021
Q1 no Q2 no Q3 noComplaint of not washing. Following stored errors:F8E1 long fillF8E2 this error is not defined in tech sheet.Tested valves and confirmed no hot water to machine. Customer atates they do not have working hot water to laundry. Advised customer must use tap cold only. Any other wash temp requires hot. Reviewed use and care for unit. Started load of laundry that advanced into wash cycle without issue.; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near Dansville, NY 14437
Dave F
Job Details: 06/16/2021
Unit not running . Has power going to unit . Found a loose connection at the wire harness going into the cabinet adjusted the pins in the harness unit is not running and working as expected.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Webster, NY 14580
James
Job Details: 06/16/2021
"Unit intermittent to function. Sometimes start button won't work, sometimes ui won't power on. F6e3 error. Replaced control and calibrated. Customer is to monitor."
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Fairport, NY 14450
Steve
Job Details: 06/16/2021
Found bake element broken. Ordering element ; ordrng 1 W10779716 (Bake element)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rochester, NY 14606
Tanner
Job Details: 06/16/2021
Q1 no Q2 no Q3 noComplaint of lid errors. Found that lid switch broken off of bezel. Reassembled and testd lid switch via diagnostic. Lid always testing open regardless of actual position. Ordering new lid lock and bezel.; ordrng 1 W11394572 (Lid lock) and 1 W11545554 (Bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM
Near Henrietta, NY 14467
Steve
Job Details: 06/16/2021
Found condenser was plugged causing periodic ice production. Cleaned condenser and lowered temp In Freezer.Found the defrost drain was plugged causing water to accumulate in fresh food section. Removed drain and cleared obstruction.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Rochester, NY 14611
Tanner
Job Details: 06/16/2021
Q1 no Q2 no Q3 no*model was exchanged by retailer. New serial is CA040029. Complaint unit stops mid cycle.F0E9 off balance pause.Ran autodiagnostic test and unit testing good. Reviewed use amd care with customer. Ran test load of towels with customer. Did experience difficulty starting a wash. Had to power cycle unit for start entry to work. Reccomended following wash options for best load balancing:-Load garments evenly around outside of wash basket.-Use the highest water level-Select fabric softener option even when not using fabric softener for a deeper rinse-Use heavy duty in place of normal. Normal does not supply as much water. More water means more water saturation and better balanced loads.- If load does go off balance pause the cycle. Wait for basket to come to stop and lid will unlock. Arrange garments so weight is even around the basket. Resume cycle by holding start button then releasing when all LEDs are on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Rochester, NY 14626
James
Job Details: 06/16/2021
Door not closing on freezer and allowing frost to build up. Need slides ; ordrng 2 W11265130 (Slide)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Irondequoit, NY 14609
James
Job Details: 06/16/2021
Q1 n. Q2 n. Q3 n. Unit developing frost in freezer. Found top of both doors not contacting cabinet. Shimmed rear wheels and adjusted hinges. Molded gaskets with heat gun. Customer is to monitor. If problem persists replace ff lower hinge
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Rochester, NY 14626
James
Job Details: 06/16/2021
F7e7 f0e2 f8e1 f0e9 f0e5. Unit not displaying load and go status. Ran calibration now load and go is functioning. Valves not functioning in manual diagnostics but will work in normal cycle. Need ui. ; ordrng 1 W11413337 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochester, NY 14626
James
Job Details: 06/16/2021
Dropped off part
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Henrietta, NY 14467
Steve
Job Details: 06/16/2021
Found the user interface was in demo mode after power outage. Went into settings and reset the user interface to work in normal cook. Modes.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Rochester, NY 14617
Evan
Job Details: 06/16/2021
Replacing drain pump due to original pump impeller failing to run and remove water. Replaced pump. Tested unit. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH9
Near Rochester, NY 14617
Evan
Job Details: 06/16/2021
Unit is still leaking after repair. Discovered that fill valve triac on control is stuck open causing unit to overfill. Ordering control. $69.51 was cost paid for gasket for previous repair. Please deduct this cost from control price upon installation ; ordrng 1 W11035586 (CONTROL )
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Rochester, NY 14613
Evan
Job Details: 06/16/2021
Customer stating unit was producing noise while in spin. Discovered that idler pulley has come loose due to triangle clip breaking. Replaced clip and cleaned roller shafts. Reassembled unit. Unit tested good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14609
Evan
Job Details: 06/12/2021
Replacing all parts listed due to unit failing to engage into spin. Replaced all parts. Ran diagnostic cycle. Unit completed cycle as it should. Ran drain and spin to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Irondequoit, NY 14609
Evan
Job Details: 06/12/2021
"Replacing control, ignitor and convection fan motor due to unit failing to heat consistently over 400 degrees. Also convection fan would not run. Replaced all parts listed. Convection fan was making contact with fan cover. Adjusted fan. Tested unit. Unit tests good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Rochester, NY 14607
Evan
Job Details: 06/12/2021
Replacing motor control due to unit failing to run spin cycle. Replaced motor control. Ran diagnostic cycle. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Conesus, NY 14435
Dave F
Job Details: 06/12/2021
Replaced control and UI . Tested unit in diagnostics. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakeville, NY 14480
Dave F
Job Details: 06/12/2021
Replaced main control in rear . Unit started working . Replaced UI for possibly shorting out main control . Unit tested good
We serviced a
WHIRLPOOL OVEN
Model WGG755S0BE00
Near Rochester, NY 14624
Dave L
Job Details: 06/12/2021
Front right burner valve is stuck and will not turn. Ordering manifold. ; ordrng 1 WPW10204705 (Manifold) and 1 Sh (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Rochester, NY 14624
Dave L
Job Details: 06/12/2021
Spoke to customer. Pre ordered damper ; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Brockport, NY 14420
Dave L
Job Details: 06/12/2021
Found unit with a frozen evaporator. 5vdc to thermistor. Thermistor tested out of spec. Ordering thermistor. ; used 1 WPW10383615 from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138TFY0
Near Rochester, NY 14626
Dave L
Job Details: 06/12/2021
Customer was concerned with fresh food and freezer seals. Found no moisture in either compartment. Freezer temp was 3 and fresh food section at 38 unit testing ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYBL2
Near Rochester, NY 14624
Dave L
Job Details: 06/12/2021
Unit will not make ice. Found module stalled halfway through harvest. 119vac at module. Ordering ice maker. ; ordrng 1 W10882923 (Ice maker) and 1 Sh
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Spencerport, NY 14559
Dave L
Job Details: 06/12/2021
Unit is not drying dishes. Found wire to heater disconnected under unit. Connected wire and cleared heater error from diagnostics. Ran unit with clear door to check operation. Unit is still siphoning water out dieting wash. Drain has not been corrected from last visit. Customer will have to have this addressed I. Order for the dishwasher to operate properly.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spencerport, NY 14559
Dave L
Job Details: 06/12/2021
Replaced console. Ran rapid wash to test.Unit tested ok. Customer to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Rochester, NY 14616
Dave L
Job Details: 06/12/2021
Customer is concerned with the fresh food door shutting on its own. There is no way to lower the front of the unit below where the wheelsTouch the floor. Unit is operating as designed.
We serviced a
WHIRLPOOL DRYER
Model 417.80412700
Near Rochester, NY 14621
Tanner
Job Details: 06/12/2021
Q1 no Q2 no Q3 noComplaint of missing handle and door seal. Complaint of long dry times.Found lint filter completely full. This creates bad airflow and long dry times. Vent is dented and crushednand vents vertical. Reccomended semi rigid vent be replaced so dryer can vent better. Ordering door seal and handle.; ordrng 1 131129900 (Door seal) and 1 131644700 (Handle)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Rochester, NY 14605
Tanner
Job Details: 06/12/2021
"Q1 no Q2 no Q3 noComplaint of unit beeping into start of cycle. Flashes white lights. Following stored errors:F10E5 leaking from diverterF10E2 vent wax motor electrical problemF8E4 overflow switch open.Unit will start to fill. Then cancels cycle. Will flash F10E5 leaking from diverter. Tested overflow switch and tested good. No actual leak. Ordering ACU, Vent Wax Motor, Motor Sump Assembly. ACU inadvertently throwing errors, fault with diverter sensor, DC electrical problem with vent wax motor. ; ordrng 1 W11414076 (Pump assembly) and 1 W11416460 (Vent Assembly) and 1 W11410066 (ACU)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near West Henrietta, NY 14586
Dave F
Job Details: 06/12/2021
Replaced blower wheel for being cracked . Tested unit . Tested good
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ1
Near Rochester, NY 14605
Evan
Job Details: 06/12/2021
Replacing regulator due to local gas company red tagging unit for unit leaking gas. Replaced regulator. Tested unit. Checked all fittings. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Webster, NY 14580
Tanner
Job Details: 06/12/2021
Q1 no Q2 no Q3 noReplaced ACU. Calibratee via auto diagnostic cycle. Unit tested good. Customer states trouble when washing bath rugs. Advised unit not intended to clean rubber bath mats. Reccomended woven cloth bath rugs as those materials will absorb water and balance better.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fairport, NY 14450
Steve
Job Details: 06/12/2021
Tested ice maker in freezer and it cycled. The water valve hummed but no water came out. The fill tube heater is getting 12.5 volts and 260 ohms. The valve was getting 100 volts when calling for water. Ordering ice maker and fill tube heater. ; ordrng 1 W11496599 (Fill tube heater) and 1 W10886939 (Ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Pittsford, NY 14534
Steve
Job Details: 06/12/2021
Found the control board on console was loose due to broken clip causing start button to not press correctly. Ordering console. ; ordrng 1 W10910626 (Console)
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Pittsford, NY 14534
Steve
Job Details: 06/12/2021
Ordering cook top for cracked top ; ordrng 1 WPW10396824 (Cooktop) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL RANGE
Model MGS5752BDS20
Near Rochester, NY 14622
Evan
Job Details: 06/12/2021
Customer stating unit is experiencing long preheat times. Discovered that ignitor was failing to glow. Replaced ignitor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near West Henrietta, NY 14586
Dave F
Job Details: 06/12/2021
Unit has no error codes . Customer show me video of unit overflowing with water . Pressure dome is clear . Calibrated unit . Ran auto diagnostics. Customer will monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Irondequoit, NY 14609
Steve
Job Details: 06/12/2021
The led light in fresh food section is shorted causing dim lights. The customer had gotten a parts authorization from manufacturer but is not in system. The customer is calling to get the authorization number. ; rqstng P&A on 1 W11527432 (Led module)
We serviced a
WHIRLPOOL OVEN DOUBLE
Model RBD306PDB15
Near Penfield, NY 14526
Steve
Job Details: 06/12/2021
Customer states the controls and oven shut off randomly. The controls are no longer available. No charge
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Fairport, NY 14450
Steve
Job Details: 06/12/2021
Found door not closing all the way causing no heat. Found some grease substance on the switches. Removed it. Tested multiple times and it heated as expected.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Honeoye Falls, NY 14472
Dave F
Job Details: 06/12/2021
Replaced wash sump and tested unit in diagnostics unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near West Henrietta, NY 14586
Dave F
Job Details: 06/12/2021
Light bulb will not turn off .unit needs new control . For traic being blown . Ordering control W10892389; schdld next appmnt for 6/25 FRI !
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Rochester, NY 14612
Tanner
Job Details: 06/12/2021
Q1 no Q2 no Q3 noComplaint of air flow error message. Complaint of unit shutting off mid cycle.Customer states they clean venting. Following stored errors:F3E2 open or shorted moisture sensor.Measured following resistance of exhaust thermistor at 9.3 kOhms and inlet thermistor at 40kOhms. These are valid measurements at temp of approx 80 degrees. Customer running dryer on arrival. Ran several minutes of air only to equalize temps. Thermistors testing good. Advised customer that venting needs to be serviced or consider changing vent path as curremt venting runs span of the house. Moisture sensor error will cause machine to disable cycle. Confirmed continuity through moisture circuit and tested good. ACU not reading circuit. Ordering ACU.; ordrng 1 W10106710 (Test kit) and 1 W11526004 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Webster, NY 14580
Tanner
Job Details: 06/12/2021
Q1 no Q2 no Q3 noStarted load of laundry. Will stop minutes into cycle and does nothing. Has to power cycle unit to unlock laundry. PF error displays. Following stored errors:None.Ran auto diagnostic and completes without error. Confirmed 120 VAC from outlet and outlet polarized. Customer states this error occurs on multiple outlets. ACU reading power failure even though power is fine. Ordering ACU. ; ordrng 1 W11322903 (ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Webster, NY 14580
Steve
Job Details: 06/12/2021
Found fill tube heater broken causing no ice production. Ordering fill tube with heater. ; ordrng 1 W11366500 (Fill tube heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Webster, NY 14580
Steve
Job Details: 06/12/2021
Ordering gaskets for ripped gaskets. ; rqstng P&A on 2 W10830162 (Gaskets)s
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Walworth, NY 14568
Steve
Job Details: 06/12/2021
"Ordering gearcase , motor and rotor for loud operation. ; ordrng 1 W11455453 (Gearcase) and 1 W10754158 (Stator) and 1 W10754161 (Rotor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Webster, NY 14580
Evan
Job Details: 06/12/2021
Replaced spray arms due to original spray arms being clogged. Replaced arms. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Canandaigua, NY 14424
Dave F
Job Details: 06/12/2021
F5E2 lid lock failure . Tested lid lock in diagnostics would not work. Replaced lid lock with part from stock W10810403 . Calibrated unit and ran auto diagnostics. Unit tested good . ; used 1 W10810403 (LID LOCK ASSY) from stock
We serviced a
KITCHENAID FREEZER
Model KRSF505ESS00
Near Webster, NY 14580
Evan
Job Details: 06/12/2021
Replacing doors due to ice maker harness having multiple broken wires. Replaced doors. Tested ice maker and dispenser. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model CED7006GW
Near Spencerport, NY 14559
Tanner
Job Details: 06/12/2021
Q1 no Q2 no Q3 noComplaint of no operation. Started unit and unit started working on first attempt. Confirmed 240 VAC. Trimmed venting. Ran unit for approx 20 minutes. Unit working as designed. Custpmer did throw the breaker when issue initially happened. If breaker tripping randomly or not indicating it tripped but resetting breaker fixes issue advised customer seek electrician.
We serviced a
MAYTAG RANGE
Model MER6600FZ1
Near Geneseo, NY 14454
Dave F
Job Details: 06/12/2021
Wrong control came in. Ordering W11092468; ordrng 1 W11092468 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKW0
Near Hamlin, NY 14464
Dave L
Job Details: 06/10/2021
Inspected unit for leaks. Found soap build up sitting diagnostics Likely causing the leak. Cleared suds. Customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Rochester, NY 14612
Dave L
Job Details: 06/10/2021
Door was not the correct color. Re ordered door ; ordrng 1 LW11026425 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Rochester, NY 14612
Dave L
Job Details: 06/10/2021
Unit is not cooling in the freezer properly. Unit is restricted based on pressures in test 4 ordering 3 way valve and drier. Documented findings with techline SR7728637633; ordrng 1 W11094466 (Valve) and 1 wpw10143759 (Drier)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Leicester, NY 14481
Dave F
Job Details: 06/10/2021
Strike needs to be replaced was cracked went to adjust the strike and it Broke .unit needs strike customer will talk to rent a center .customer doesnt have money didnt know we were coming . Rent a center just set everything up didnt know thats what they did . . Customer is going to call rent a center in Warsaw .
We serviced a
WHIRLPOOL DISHWASHER
Model NA&/):73
Near Rochester, NY 14626
Dave L
Job Details: 06/10/2021
Pulled out dishwasher to check for leaks. Dishwasher was not leaking anywhere. Customer will need a plumber to investigate further.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rochester, NY 14612
Dave L
Job Details: 06/10/2021
The customer was using the machine with the spin selection at 1. This was resulting in poor performance. Recommending they use a higher spin speed. Unit checks ok
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Rochester, NY 14612
Dave L
Job Details: 06/10/2021
Replaced radiant sensor due to intermittent heating issue. Customer to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Rochester, NY 14626
Dave L
Job Details: 06/10/2021
Freezer would not close due to the left hand rail screw interfering with slides. Re fastened screw. Door shuts properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Rochester, NY 14624
Dave L
Job Details: 06/10/2021
Replaced condenser fan and inverter due to unit not cooling
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14607
Dave L
Job Details: 06/10/2021
Checked unit due to poor cleaning. No errors in diagnostics. Unit passed auto test. Recommending customer use 2nd rinse option for better results. Unit checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Rochester, NY 14626
Dave L
Job Details: 06/10/2021
Left caps with customer
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Webster, NY 14580
Evan
Job Details: 06/10/2021
"Customer is stating that unit is experiencing issue spinning and draining loads still. Checked for error codes. Unit was displaying 2 codes F7e6 for a motor fault and also f7e7 for motor failure to reach target rpm. Ran diagnostic cycle. Unit completed cycle as it should. Ran tachometer verification test. unit passed test. Based on fault codes motor is not spinning out correctly. Same fault codes are appearing as prior visit. Ordering motor , capacitor and actuator ; ordrng 1 W10913953 (ACTUATOR ) and 1 W11428524 (CAPACITOR ) and 1 W11497303 (MOTOR), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Webster, NY 14580
Evan
Job Details: 06/10/2021
"Customer is stating that door will not close. Tech removed door gasket and door was able to shut as it should. With door gasket installed door will not shut. Replaced gasket with new gasket but unit is still experiencing same issue. Inspected springs and pulley all are functioning as they should. Hinge is only part that can be causing issue. Ordering hinges. ; ordrng 1 WP8534853 (HINGE RIGHT ) and 1 WP8534854 (HINGE LEFT ), used 1 W11177741 (GASKET) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Rochester, NY 14617
Evan
Job Details: 06/10/2021
Customer stated that unit was not draining and hose was replaced recently. Removed water inside sump. Checked pump for debris. Discovered that pump impeller is too weak to remove water from cabinet. Ordering drain pump. Quoted $76.40 for labor upon return visit ; ordrng 1 W10914557 (DRAIN PUMP )
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14610
Evan
Job Details: 06/10/2021
Customer stated that unit would not fill correctly. Unit had code 6-2 fill valve electrical problem displayed. Discovered that black inlet hose that runs from fill valve to fill assembly was kinked and was restricting water flow. Straightened hose and tested unit multiple times. Unit is now filling as it should. Unit tested good
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW1
Near Penfield, NY 14526
Evan
Job Details: 06/10/2021
Customer is stating that burner is not operating. Discovered that burner coil has broken causing issue. Ordering replacement burner ; ordrng 1 W11047722 (RF BURNER )
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Williamson, NY 14589
Evan
Job Details: 06/10/2021
Customer stated that door would not shut. Discovered that door stop on Hinge to remove door was pinched and unable to move. Actuated hinge and straightened door stop. After doing so was able to reinstall door properly. Door now opening and closing as it should. Unit tested good
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW3
Near Rochester, NY 14609
Steve
Job Details: 06/10/2021
"Found the freezer evaporator was not defrosting. Forced heater on at control and heater worked. Removed frost and replaced main co tool for not self defrosting. ; used 1 WPW10503278 (Jazz board), and 1 Sh15 (Shipping) from stock"
We serviced a
KENMORE WASHER
Model 11027422600
Near Churchville, NY 14428
Steve
Job Details: 06/10/2021
"Found the drive tube has broken gear causing no spin. The transmission is also missing a bolt. Ordering drive tube and bolt. The coupler will need to be replaced. Returning with transmission in case it is needed. ; ordrng 1 W10820043 (Drive tube) and 1 WP3400516 (Bolt), dspstn on spec-tagged invntry: 1 285753A COUPLING"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rochester, NY 14610
Steve
Job Details: 06/10/2021
Found the damper is noisy. Ordering damper. ; ordrng 1 W11164593 (Damper)
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Rochester, NY 14607
Evan
Job Details: 06/10/2021
Parts ordered by previous tech are not what is needed to correct issue. Unit is in need of motor control unit this is causing issue. Ordering MCU ; ordrng 1 WPW10374126 (MOTOR CONTROL UNIT )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Pittsford, NY 14534
Steve
Job Details: 06/10/2021
Found the ice maker not calling for water. Ordering icemaker. ; ordrng 1 W10882923 (Ice maker) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14625
Steve
Job Details: 06/10/2021
Replaced door switch for broken tab on switch. The dryer tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Pittsford, NY 14534
Steve
Job Details: 06/10/2021
Replaced motor and control for motor not starting. The dishwasher is testing good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Pittsford, NY 14534
Steve
Job Details: 06/10/2021
Found the door was twisted and bottom of door was sticking out and not closing properly. Bent door back to position and the dryer tests good.
We serviced a
WHIRLPOOL RANGE
Model KCGC500JSS0
Near Canandaigua, NY 14424
Dave F
Job Details: 06/10/2021
Right front burner not lighting everytime. Removed burner and readjusted it to get a good ground . Tested multiple times and tested good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Lima, NY 14485
Steve
Job Details: 06/10/2021
Replace door hinge with widened holes for adjustment and the door is now closing properly.
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Fairport, NY 14450
Steve
Job Details: 06/10/2021
Replaced blower for loud bearing in blower. The dryer tests good
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFH4
Near Palmyra, NY 14522
Dave F
Job Details: 06/10/2021
Drain pump is seizing up . Hit drain pump and it started draining . Ordering drain pump ; ordrng 1 WPW10348269 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Manchester, NY 14504
Dave F
Job Details: 06/10/2021
"Frost build up in freezer . Customer spoke of ice dispenser door keeps opening . The frost could be caused by this letting the warm air in . Ordering pad for ice dispenser, UI and separator . ; rqstng P&A on 1 W11265135 (panel-ui) and 1 WPW10353552 (separator) and 1 WPW10353848 (pad)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Rochester, NY 14609
Evan
Job Details: 06/10/2021
Replacing control panel and ACU due to unit failing to respond to commands. Replaced control. Ran diagnostic test cycle. Unit tested good
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Rochester, NY 14609
Evan
Job Details: 06/10/2021
Customer stating unit will not tumble or dry discovered that motor is seized and will not move. Ordering motor and blower ; ordrng 1 279827 (MOTOR) and 1 WP694089 (BLOWER WHEEL )
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Avon, NY 14414
Steve
Job Details: 06/10/2021
Replaced gearcase for noisy bearing inside gearcase. The washer tests good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH5
Near Marion, NY 14505
Dave F
Job Details: 06/10/2021
Replaced both adjusters on top rack . Rack is now working as expected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Palmyra, NY 14522
Dave F
Job Details: 06/10/2021
Ice maker cycling but not calling for water . Jumped L and V water valve turned on and was working . Unit needs ice maker . Customer is going to think about repair . ; rqstng P&A on 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Phelps, NY 14532
Dave F
Job Details: 06/10/2021
Could not get basket out . Called EE tried different things I could not get it out . Put PB blaster in the bearing to help loosen it up for next trip; schdld next appmnt for 6/16 WED !
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lyons, NY 14489
Dave F
Job Details: 06/10/2021
"Replaced gearcase for unit leaking past the tub seal .cam and belt for being covered in oil and slipping . If any more problems persists order suspension. Model and serial tag has fallen off ; used 1 WPW10006384 (BELT), and 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ1
Near Rochester, NY 14605
Evan
Job Details: 06/04/2021
Customer stating they can smell gas inside the oven while not in use. Unit had been tagged not to use by local gas company. Bubble tested fittings and connections at regulator unit is not leaking at regulator. Tested orifice connections for bake and broil inside oven. Unit was not leaking inside oven from either bake or broil orifice. Checked connections at upper burner bar. Could not find leak at burner bar. Tech cannot find leak at this time. Advised customer to contact local gas company and have them out for reinspection of unit
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
Evan
Job Details: 06/04/2021
Customer is stating unit is not spinning correctly. In some cases unit will not spin out load correctly and will continue to display washing in display and never advance. In other cases unit will advance to final spin and will display 1 minute left in Display but will continue to spin for up to 15 mins. Checked for error codes. Unit was displaying code f3e1 for pressure system fault. Confirmed that pressure switch line didnt have any breaks or holes in line itself. Ordering control and pressure switch ; ordrng 1 W11316246 (PRESSURE SWITCH ) and 1 W11322903 (CONTROL )
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ0
Near Webster, NY 14580
Evan
Job Details: 06/04/2021
Customer is concerned that unit is not heating correctly compared to old unit. States that when heating certain items amount of time will need to be extended due to time being cold still. Checked unit for error codes. No codes present. Tested unit with cup of water and ran unit on 100% cool power for 1 minute. Tested unit this way multiple times. Unit is heating cup of water as it should. Advised customer unit is working as it should to correct issue technician suggested increasing time when heating items.
We serviced a
GE DRYER
Model GTD75ECPLDG
Near Rochester, NY 14611
Evan
Job Details: 06/04/2021
Replacing control due to unit failing to respond to commands. Replaced control and programmed. When testing unit unit began to produce noise. Discovered that unit needs bearing kit. Ordering bearing ; ordrng 1 WE3M33 (DRIVE ASSEMBLY )
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Rochester, NY 14615
Evan
Job Details: 06/04/2021
Customer stated unit was producing noise. Discovered that left side roller was seized. Replaced rollers. Tested unit. Unit tested good; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Rochester, NY 14616
Evan
Job Details: 06/04/2021
"Customer stated that initial was producing squealing noise while in high spin. Checked for error codes. No codes present. Ran diagnostic cycle unit completed cycle as it should. Ran unit on high spin in manual test mode could hear squealing noise customer referred to noise tech is heating multiple noises. Main noise is coming from motor other squealing is coming from transmission. Ordering motor and transmission ; ordrng 1 W11026785 (MOTOR ), dspstn on spec-tagged invntry: 1 W11423758 GEARCASE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rochester, NY 14626
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Replaced controls and freezer harness. Unit began cooling once powered on. Customer is to monitor defrost.