Near Ontario, NY 14519
Evan
Job Details: 11/12/2019
DRYER WHIRLPOOL MGDB766FW0 Customer stated that unit was producing chirping noise while drum was spinning. Removed drum to inspect rollers. Discovered that right side roller was sticking suspecting this is causing noise. Removed both rollers and cleaned roller shafts. Reinstalled roller on left side and replaced roller on right side. Ran unit once reassembled. Could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10314173 ROLLER
Near Williamson, NY 14589
Evan
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL KMHC319ESS4 Replacing control due to unit not heating on certain settings. Unit will heat items on beverage setting or reheat but when running manual cook unit would not run magnetron. Replaced control and tested unit on manual Cook power. Unit is now heating as it should. Tested various settings to confirm unit was now running magnetron during cycle. Unit tested good
Near Rochester, NY 14625
Evan
Job Details: 11/12/2019
WASHER MAYTAG MHW5630HC0 Customer stated that unit was not spinning at end of cycle. Unit was displaying error code for oversudzing. Cleared code and ran diagnostic cycle. Unit completed cycle as it should. Explained to customer that they will need to use less soap in order for unit to spin out correctly. Unit itself is functioning as it should
Near Rochester, NY 14624
Steve
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL GD5RHAXSQ01 Replaced ice maker for open motor. The customer is going to monitor.
Near Rochester, NY 14624
Steve
Job Details: 11/12/2019
OVEN WHIRLPOOL WOD51ES4ES00 Replaced upper oven fuse for no heat. There is no platform under the oven. Recommended to get a platform or not use self clean.
Near Rochester, NY 14624
Steve
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KSC24C8EYB02 Found wire connection under machine that supplies power to dispenser had come loose. Removed and reattached the connection and water dispenser is working as expected.
Near Rochester, NY 14624
Steve
Job Details: 11/12/2019
RANGE WHIRLPOOL WFG525S0HW1 Tested oven and it tested good. Customer complained of gas smell at beginning of cycle but no other time. This is normal operation. The range tested good.
Near Rochester, NY 14626
David
Job Details: 11/12/2019
DRYER WHIRLPOOL WED8800YC0 Replaced rollers and idler due to loud noise. Cabinet was packed with lint. Cleaned cabinet and blower. Vent testing poor. Recommending that the customer replace the venting before use. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Near Spencerport, NY 14559
David
Job Details: 11/12/2019
WASHER MAYTAG MVWC465HW2 Called Techline due to lint on clothes. Sr 7726194062 Techline states that this is normal operation and did not recommend a repair. Provided Sr number to customer.
Near Rochester, NY 14613
David
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced cover bucket and fan due to frosting of the fresh food evaporator. Put unit back in 8 hour fixed defrost. ATEC warranty
Near Rochester, NY 14626
David
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Installed adapter with extra fan to cool ice maker better. Customer to monitor ice
Near Rochester, NY 14609
David
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Freezer door will no seal due the mullion being con-caved. Called Techline to document as non-repairable SR7726350235
Near Rochester, NY 14608
Evan
Job Details: 11/12/2019
REFRIGERATOR FRIGIDAIRE PLHS269ZDBD Customer stated that unit was completely Frozen along back wall of machine. Discovered that ice maker fill line was continually trying to fill ice maker. Cleared ice And reset ice maker. Advised customer to go through remaining ice and then turn ice maker back on to monitor.
Near Irondequoit, NY 14609
David
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Unit is not cooling due to a low side leak. Quoted customer for an evaporator 704.89 Customer denied repair. Offered parts coverage through the customer retention program. The customer will let us know when they want to proceed with the repair part is W10836706 with drier W10843121; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 W11092625 COMPRESSOR
Near Churchville, NY 14428
Shaiman
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW3090GW2 Customer concerned about water not heating correctly. F21 F01 error codes stored. Unit completed auto test cycle with no issues. Heater element testing at 14 ohms temperature sensor testing at 16K ohms; both in range. No issues present.
Near Ontario, NY 14519
Dave
Job Details: 11/12/2019
DISHWASHER KITCHENAID KDTM354DSS4 Went to replaced control board . Found the wire harness was burnt to the control board . Unit needs new harness as well W10752245; ordrng 1 W10752245 (harns-wire)
Near Pittsford, NY 14534
Steve
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF560SAFW2 Customer complaining of odor in dishwasher. Washed dishwasher with afresh. Instructed customer to run hot water at sink prior to wash and also use higher temp wash and sani rinse. ; used 1 AFFRESH from stock
Near Rochester, NY 14606
Shaiman
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW5000DW3 Replaced motor and capacitor. Unit testing good.
Near Hilton, NY 14468
Shaiman
Job Details: 11/12/2019
DRYER WHIRLPOOL MGDX655DW2 Replaced timer. Repair successful.
Near Victor, NY 14564
Dave
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Power cycled unit lights didn't come back on . Found the freezer led light was out . Removed light and used a tester led . Some lights came back on . Ordering led lights . ; ordrng 5 W11205083 (module)s
Near Hilton, NY 14468
David
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT790SAYB0 Unit is leaking from the sump. Quoted for the sump. Customer denied the repair
Near Rochester, NY 14611
Evan
Job Details: 11/12/2019
WASHER AMANA NTW4516FW3 Arrived at home customer is not available for service. Customer is currently moving rescheduling for first week in December. ; schdld next appmnt for 12/2 MON !
Near Dansville, NY 14437
Steve
Job Details: 11/12/2019
WASHER MAYTAG MVWB835DW4 Replaced bezel for broken screw tab. The lock tested good.
Near Penfield, NY 14526
Evan
Job Details: 11/12/2019
DISHWASHER KITCHENAID KDTM704ESS1 Unit was displaying error codes 9-4 for lower arm not spinning. Replaced wash motor but unit is still not spinning spray arm consistently. Ordering control ; ordrng 1 W10854228 (CONTROL )
Near North Chili, NY 14514
Steve
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT720PADM3 Replaced all for upper rack adjusters use to not holding position and rack falling during wash. Ordering friction sleeves for hinges for door falling when opened. ; rqstng P&A on 2 WP8268961 (pad)s
Near Fairport, NY 14450
Steve
Job Details: 11/12/2019
REFRIGERATOR JENN AIR JFFCC72EFP02 Sr#7726350325 replaced ice maker. Tested refrigerator in diagnostics. The average temp was 14 degrees but should have been lower as per tech line. Ordering fan. The water dispenser pad is sticking. Ordering pad. ; ordrng 1 W10672578 (spring) and 1 W10792148 (pad) and 1 W10865318 (fan)
Near Rochester, NY 14605
Steve
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5000DW2 "Found door switch is broken. Ordering switch ; ordrng 1 WPW10569603 (switch-dor), dspstn on spec-tagged invntry: 1 W10861225 HANDLE"
Near Rochester, NY 14623
Shaiman
Job Details: 11/12/2019
WASHER WHIRLPOOL WETLV27HW0 "Replaced motor, unit still not spinning as it should. Capacitor should be replaced. ; ordrng 1 W11158830 (CAPACITOR )"
Near Rochester, NY 14621
David
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW57ESVW1 Unit is not spinning due to a worn clutch. Ordering clutch ; ordrng 1 285785 (clutch)
Near Honeoye Falls, NY 14472
Dave
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW6620HC0 Door latch is broken . Replaced door latch . unit wouldn't turn on . UI isnt responding. Checked voltage from UI unit has 12.8 volts DC .which is correct . Ordering user interface W11324037 bring Acu in case W11322905; ordrng 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW6620HW0 Sr#7725752381 customer complaining of water leaking during wash. Tested washer with full load of towels and no soap and it did not leak for me. Called tec line again. Ordering soap dispenser and water valve. For possible leaks ar those locations. ; ordrng 1 W11316255 (VALVE SINGLE) and 1 W11316256 (VALVE) and 1 W11318755 (DISPENSER ORDER FROM PLAINFIELD)
Near Rochester, NY 14621
Evan
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW5000DW1 "Customer stated that unit was not spinning and lid was not latching. Checked for error codes. Discovered code f0e5 for off balance load. There was no error code for the lid lock but lid would not latch properly. Discovered that inner teeth on drive hub are stripped Causing issue with spinning. Replaced drive hub. Replaced lid lock. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB), and 1 W11307244 (LATCH) from stock"
Near Rochester, NY 14616
Evan
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4900BW Customer stated that unit was not cleaning clothes. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Inspected underneath machine and discovered that bearing inside gear case is failing. Quoted customer to replaced gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W11035747 GEARCASE
Near Rochester, NY 14609
David
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KFIF27CXMS3 S38253 to cover drain tube. Defrost drain iced over. Removed ice and replaced the drain tube with the updated kit. ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Irondequoit, NY 14622
David
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ The water tube coming out of the isolation valve was only half seated causing a leak. Secured water tube and ran the water dispenser to test. Unit testing good; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER and 1 WPW10238100 VALVE-INLT
Near Webster, NY 14580
Evan
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer stating that buzzing sound is coming from refrigerator. Upon arrival unit was operating as it should. Put unit is to diagnostic and manuallly tested evaporator fan and ice maker fan in attempt to replicate noise. Could not hear noise. Inspected FF evap for ice build up. No ice build up was present but could see small crack beginning to form at top of evap cover. Ordering evap cover ; ordrng 1 W11211387 (EVAP COVER), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Spencerport, NY 14559
David
Job Details: 11/11/2019
OVEN MAYTAG MER8800FZ1 Control boardReceived came as a washer control with the incorrect part number. Reordering board. ; ordrng 1 WPW10340323 (cntrl-elec)
Near Rochester, NY 14609
Evan
Job Details: 11/11/2019
DRYER WHIRLPOOL NED4655EW1 Customer stated that unit would not run a cycle. Checked door switch and thermal fuse for continuity. Both tested closed. Checked all connections at motor and timer. Discovered that motor is failing to start timer is sending power to motor. Ordering motor ; ordrng 1 279827 (MOTOR )
Near Webster, NY 14580
Evan
Job Details: 11/09/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer stated that unit was producing noise from freezer. Upon inspection discovered small ice build up on top of evaporator. Ice is hitting fan this is causing noise. Moved thermostat away from fan. Cleared build up. Unit tested good ; dspstn on spec-tagged invntry: 1 W11032800 MOTOR-EVAP
Near Geneseo, NY 14454
Dave
Job Details: 11/09/2019
WASHER MAYTAG MVWB766FW1 "F3E2 inlet water fault . F8E1 long fill , F0E4 spin limited by temperature . Replaced water valve for thermistor fault . Calibrated unit and tested in auto diagnostics. Unit tested good .; used 1 W11165546 (VALVE) from stock"
Near West Henrietta, NY 14586
Dave
Job Details: 11/09/2019
DISHWASHER WHIRLPOOL WDT710PAHB1 Dishwasher leaking from corners . Replaced door gasket . Tested unit in diagnostics tested good . Customer mentioned unit doesn't dry very well . . Gave tips on best cycles and practices also using rinse aid . Unit tested good .
Near Webster, NY 14580
Dave
Job Details: 11/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Ice looked a little melted checked temperatures settings set at 0 in the freezer and 40 in the fresh food . Temperatures was 0 in freezer and 38 in fresh food . Checked ice maker fan and evap fan .door separator is sealing good . Gaskets are sealing . . Adjusted the temperatures in freezer to -5 in freezer . Put 42 in fresh food customer will monitor . ; dspstn on spec-tagged invntry: 1 W11043013 VALVE
Near Rochester, NY 14623
Shaiman
Job Details: 11/09/2019
DRYER WHIRLPOOL LER5644JQ2 Unit would heat but not tumble. Replaced belt. Repair successful. ; dspstn on spec-tagged invntry: 1 341241 BELT
Near Rochester, NY 14624
Shaiman
Job Details: 11/09/2019
WASHER MAYTAG MHW6630HC0 "After a cycle, the dispenser drawer drops a large amount of water when it’s pulled out. Ran tests on all three valves in manual diagnostics. Could not recreate issue. Contacted the manufacturer who stated the dispenser could be replaced. Replaced dispenser. Customer monitor. SR: 7726331757"
Near Rochester, NY 14621
David
Job Details: 11/09/2019
RANGE WHIRLPOOL WFE320M0ES2 Replaced bent hinges. Door closing properly
Near Webster, NY 14580
David
Job Details: 11/09/2019
DISHWASHER KITCHENAID KUDL15FXSS1 Replaced sump due to open washMotor. Unit tested good
Near Irondequoit, NY 14617
David
Job Details: 11/09/2019
WASHER MAYTAG MVWC200XW1 Sr7726334362 called tech line to document findings. Washer not completing cycles all the time. Found pulls slightly loose but making contact. Tightened drive pulley testwdnunt in diagnostics. No errors. Calibrated unit. Unit tested good
Near Webster, NY 14580
David
Job Details: 11/09/2019
RANGE WHIRLPOOL WFG525S0HZ1 Replaced bent door hinges. Door is shutting properly
Near Pittsford, NY 14534
Evan
Job Details: 11/09/2019
DRYER WHIRLPOOL MEDB766FW0 Replacing user interface due to unit not allowing customer select functions when starting cycle. While turning dial unit would not always progress to next selection. Replaced UI. Tested all functions on UI. Had customer test UI. Unit tested good
Near Victor, NY 14564
Dave
Job Details: 11/09/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Replaced wash pump and control due to no operation. Tested unit in auto diagnostics, unit tested good ."
Near Irondequoit, NY 14617
Shaiman
Job Details: 11/09/2019
WASHER WHIRLPOOL WFW75HEFW0 Replaced drain pump and bellow. Unit testing good.
Near Brockport, NY 14420
David
Job Details: 11/09/2019
DRYER WHIRLPOOL WGD5620HW0 Customer stating that the dryer is taking too long to dry clothes. Ran unit through diagnostics. Moisture sensor test passed checked cycle temperature at 151. Vent test passed. Recommending that that customer use times dry when drying smaller sized loads to prevent the u it from ending the cycle prematurely
Near Victor, NY 14564
Dave
Job Details: 11/09/2019
DRYER WHIRLPOOL WED92HEFW0 "Tension pulley squeaking. Used repair kit 4392067 . Replaced rollers , pulley and belt , tested unit . Tested good . Door seal is torn . Ordering door seal W11126230; rqstng P&A on 1 W11126230 (seal), used 1 4392067 (REPAIR KIT) from stock"
Near East Rochester, NY 14445
Dave
Job Details: 11/09/2019
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Water pressure is to high . Unit needs part W10786952 pressure regulator . Service pointer W11394954A . Ordering part .; ordrng 1 W10786952 (valve)
Near Webster, NY 14580
David
Job Details: 11/09/2019
REFRIGERATOR FRIGIDAIRE FGHB2866PFJA User interface lights are dim and no longer visible. Ordering UI; rqstng P&A on 1 242058230 (user interface)
Near Penfield, NY 14526
Evan
Job Details: 11/09/2019
WASHER ROPER RTW4516FW2 Customer stating that unit is not spinning correctly. Checked for error codes. No codes present. Ran test cycle unit completed cycle but could tell unit was having issue reaching full spin speed. Inspected underneath unit. Discovered that gear case bearing is failing causing issue. Belt and motor are covered in gear case oil causing belt to slip. Ordering gear case motor and belt ; ordrng 1 W10885487 (MOTOR ) and 1 W11255272 (GEAR CASE ) and 1 WPW10006384 (BELT )
Near Rochester, NY 14626
Shaiman
Job Details: 11/09/2019
RANGE WHIRLPOOL WFG505M0BW2 Replaced manifold and cooktop. All knobs are missing. Ordering knobs. ; ordrng 4 WPW10339443 (KNOBS)s
Near Fairport, NY 14450
Evan
Job Details: 11/09/2019
DISHWASHER WHIRLPOOL WDT720PADB2 Customer stated that unit was flashing f2e2 error code. Codes represents user interface failing to communicate with control. Control is failing to send power to UI. Checked for 5v dc between pins pc1-2 and pc1-4. Unit is now sending power to UI. Ordering control ; ordrng 1 W10854231 (CONTROL )
Near Rochester, NY 14606
David
Job Details: 11/09/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Fresh food gaskets are torn ordering gaskets ; rqstng P&A on 2 W10830162 (cables)s
Near Macedon, NY 14502
Evan
Job Details: 11/09/2019
MICROWAVE WHIRLPOOL WMH31017HW3 Customer stating that unit is not heating. Upon inspection discovered that magnetron is failing to run during cycle. Ordering magnetron capacitor & diode ; ordrng 1 W10754299 (MAGNETRON ) and 1 W10850446 (CAPACITOR ) and 1 W11256462 (DIODE )
Near Conesus, NY 14435
Dave
Job Details: 11/09/2019
RANGE JENN AIR JES9750CAB01 Bake element not getting hot . Tested for voltage unit has 240 at bake element. Bake element is bad . Replaced bake element. WPW10310274 . Unit tested good . Left front and right rear burners not working . Tested for voltage at burners 0 volts . Plugged right rear burner into right front switch burner started heating . Unit needs new switches . Ordering switches WP74011489 . 134.95 labor .; ordrng 2 WP74011489 (switch- in)s
Near Macedon, NY 14502
Evan
Job Details: 11/09/2019
DRYER WHIRLPOOL WED6620HC1 Customer stating that unit is not running through entire cycle. Checked for codes. No codes were present. Discovered unit is losing power then flashing PF ordering control ; ordrng 1 W11350214 (CONTROL )
Near Ontario, NY 14519
Evan
Job Details: 11/09/2019
DRYER WHIRLPOOL MGDB835DW4 Customer stated that unit was not heating. Upon inspection discovered that valve was failing to release gas into burner cone. Ignitor was glowing was cycle was failing. Ordering burner assembly ; ordrng 1 W11233069 (BURNER ASSEMBLY )
Near Rochester, NY 14611
Shaiman
Job Details: 11/09/2019
WASHER WHIRLPOOL WFW75HEFW0 "Customer concerned about an F3E1 error code. Code stored in diagnostics. Inspected and cleaned air trap, and pressure hose. 5V DC going to pressure switch. Unit completed auto test with no issues. Also started a cycle with no problems. Pressure sensor could be malfunctioning intermittently. Replacing pressure sensor. ; ordrng 1 WPW10448876 (PRESSURE SENSOR )"
Near Rochester, NY 14624
Shaiman
Job Details: 11/08/2019
RANGE WHIRLPOOL WFG525S0HZ0 Customer concerned about the oven not igniting. Could not recreate issue. One of the burners also would not light reliably as it should. Adjusted the cap and was able to get the burner to light 10 times in a row. Unit testing good. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Fairport, NY 14450
Evan
Job Details: 11/08/2019
DISHWASHER KITCHENAID KUDS35FXSS5 Customer stated that unit was leaking large amount of water onto floor. Upon inspection discovered that unit was oversudsing causing issue. Ran multiple cycles to clear soap residue from machine. Could not replicate issue after doing so. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
REFRIGERATOR MAYTAG MBF2258FEZ02 Customer stated that fridge was too warm but freezer was maintaining temperature. Took temperature reading inside freezer. Temperature was 3 degrees. Took temp in refrigerator. Temperature was at 54 degrees. Replaced control board and programmed. After programming board could feel cold air coming from vent inside refrigerator. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Customer stated that unit was not washing properly. Checked for error codes unit was displaying code 9-1 for diverter not being able to find position. Inspected diverter and discovered that unit connector was not fully seated on diverter. Reseated connection and ran diagnostic cycle. Unit is now rotating between upper and lower spray arm. unit is still under ATEC warranty ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
DISHWASHER KITCHENAID KDFE304DBL0 Customer stated that unit was leaking. Upon inspection discovered that door gasket had ripped on right side causing unit to leak. Replaced door gasket. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near Rochester, NY 14606
David
Job Details: 11/08/2019
FREEZER WHIRLPOOL WRT518SZFB00 Found label on power corn blowing against the back wall when the condenser fan is running causing a ticking noise. Moved label. Noise went away.
Near Rochester, NY 14606
David
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Found label on power corn blowing against the back wall when the condenser fan is running causing a ticking noise. Moved label. Noise went away.
Near Rochester, NY 14621
David
Job Details: 11/08/2019
VAN FORD TRANSIT CONNECT Fleet oil change
Near Rochester, NY 14622
David
Job Details: 11/08/2019
REFRIGERATOR GE PFS22SISBSS Replaced control due to slow fan after condenser fan motor did not change symptom. Unit tested good ; used 1 WR55X10942P (CONTROL) from stock
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 Set at 38 in Ff and 2 I. Freezer35 second shelf down 34 bottom shelf 7 degrees in freezer. Found frost in and under ice bucket. Caulked liner for air gaps. The ice door is closing. The fans all working as expected. If problem persists preorder ice door separator W11130210 and user interface W10822640
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 replaced door for damage on arrival. The refrigerator tests good. No one available for signature
Near Macedon, NY 14502
Evan
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stating that unit is still leaking water into freezer after last repair. Discovered full sheet of ice on floor or refrigerator. Removed ice. Tech has already referred to service pointer W11092686D which requires moving thermistor do new location. Unit is still experiencing issue. Ordering evaporator harness with new thermistor ; ordrng 1 W11033168 (EVAP HARNESS )
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
DRYER WHIRLPOOL WGD9150WW0 Customer stated that unit is squeaking very loudly while in spin. Discovered that idler pulley is sticking causing issue. Cleaned pulley and reinstalled for time being until tech returns to preform repair. Ordering dryer repair kit ; ordrng 1 4392067 (REPAIR KIT )
Near Rochester, NY 14621
Steve
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Replaced both freezer door slides for door not closing properly and replaced evaporator fan motor for fan getting power but not running. The refrigerator tests good
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02 Unit is maintaining temperature as it should took readings in freezer and fresh food area. Freezer is at 0 degrees refrigerator is at 37 degrees. Doors are uneven due to foot being stripped on left side. Ordering foot ; ordrng 1 W10141622 (FOOT)
Near Spencerport, NY 14559
David
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced damaged fresh foodDoor
Near Rush, NY 14543
Dave
Job Details: 11/08/2019
WASHER MAYTAG MVWB835DW4 F9E2 error code water ring detected pump drive . Checked drain hose . Drain was lower in the sink then it should be and hose was going under water while draining. Fixed hose . Calibrated unit . Ran auto diagnostics. Unit tested good . Gave customer best wash tips and settings .
Near Fairport, NY 14450
Dave
Job Details: 11/08/2019
DISHWASHER GE GLD4908T10BB Looked for leaks on dishwasher. Did not find any . Unit is working as expected .
Near Ontario, NY 14519
Evan
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Customer stated that small amount of ice is still building up at top of door. Door gasket is sitting too high allowing small amount of air into freezer compartment. Ordering door gasket ; ordrng 1 WP2319263W (DOOR GASKET )
Near Fairport, NY 14450
Dave
Job Details: 11/08/2019
OVEN KENMORE 790.481398 Customer says unit turns off in the middle of using it . Turned both upper and lower oven on 450 unit did not turn off . Checked breaker . No buzzing or getting to hot . Could not replicate issue . Customer will change the breaker .
Near Rochester, NY 14618
Dave
Job Details: 11/08/2019
WASHER MAYTAG MVWP475EW0 "Replaced gearcase ., Motor ,Actuator , belt . Cam and hub . Ran unit in calibration. Tested unit in auto diagnostics. Unit tested good .; used 1 W10528947 (HUB) from stock"
Near Geneva, NY 14456
Dave
Job Details: 11/08/2019
MW-HOOD COMBO JENN AIR JMV8208CS0 "Door interlock failure. Replaced with interlock W11244490 . Found the breaker also was popped . Tested unit tested good . Mounting screws wire loose . Tightened screws ..; dspstn on spec-tagged invntry: 1 W10269458 SWITCH 1 W10269460 SWITCH , and 1 W10727360 SWITCH - 1/4' , used 1 W11244490 (INTERLOCK) from stock"
Near Brockport, NY 14420
David
Job Details: 11/08/2019
OVEN WHIRLPOOL KODE500EBS04 Replaced UI due to heating issue per service pointer. Customer to monitor part ordered was not correct. Reordering UI; ordrng 1 W11086152 (panl-cntrl)
Near Spencerport, NY 14559
David
Job Details: 11/08/2019
OVEN MAYTAG MER8800FZ1 Unit displaying a runaway temp error. Ordering control per tech sheet and oven sensor ; ordrng 1 WPW10340323 (cntrl-elec)
Near Rochester, NY 14615
Shaiman
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer concerned about the bottom access cover coming off. Adjusted cover and put the screw back in. Spray arm also fell off motor. Reinstalled spray arm. Repair successful. ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Rochester, NY 14612
Shaiman
Job Details: 11/08/2019
WASHER MAYTAG MHW5630HC0 "Customer reports unit is leaking from the bottom. F0E5 F0E2 error codes stored. Ran auto tests cycle and couldn’t recreate issue. Informed the customer that excessive soap use could lead to water leakage. After mentioning that the customer did realize that every time it leaked, the water would be very soapy. Suggested to keep an eye on detergent usage. Unit testing good."
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
WASHER GE WSM2700DAWW 485 0051 found drain pump bearing is grinding. Ordering pump. ; ordrng 1 WH23X10041 (pump - drain)
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR GE PGSS5NFXCSS Found inverter getting power but compressor not running. Going to get inverter today and return later; ordrng 1 WR49X10283 (inverter kit)
Near Rochester, NY 14624
Shaiman
Job Details: 11/08/2019
DRYER MAYTAG MGDX655DW Faulty start switch prevented unit from turning on. Replaced PTS. Unit testing good.
Near Rochester, NY 14618
Steve
Job Details: 11/08/2019
MICROWAVE WHIRLPOOL WMH32519HB3 Found connection to display was loose causing display to fail. Tightened connection. Left part with customer.
Near Rochester, NY 14610
Steve
Job Details: 11/08/2019
REFRIGERATOR GE PFS22SISBSS Found control relay clicking. The condenser fan motor is shorted. Unplugged fan motor and compressor started up. The user interface has partial display. Quoted for all parts. ; rqstng P&A on 1 WR55X10522 (pwb display asm) and 1 WR55X10942P (CONTROL) and 1 WR84X10055 (condenser fan motor)
Near Spencerport, NY 14559
David
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ Moved crisper shelf forward slightly to allow crisper bin to close properly
Near Geneseo, NY 14454
Steve
Job Details: 11/08/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Compressor was not starting. Found connection to start device was loose causing compressor to not start. Fastened start device. The refrigerator is cooling.
Near Rochester, NY 14623
Dave
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL ED25TEXHW00 Unit needs cold control thermostat. Unit turned on when I hit in the area of the thermostat. Ordering WP2198202
Near Pittsford, NY 14534
Dave
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW8620HW1 User interface not responding. Ordering user interface W11318817; schdld next appmnt for 11/14 THU !
Near Rochester, NY 14613
Shaiman
Job Details: 11/08/2019
DISHWASHER KITCHENAID KUDC10FXSS6 Customer states unit doesn’t heat. 10-1 7-1 6-6 6-4 error codes stored. Dispenser did not open during test & heater did not turn on. Removed door panel and immediately noticed the wires for the heating element had been previously cut and wire capped. One wire had fallen out of the wire cap & caused a small thermal event in the door isolation; thus the reason why the heater does not function. Resistance testing in range for the dispenser. Open fuses in the control are preventing the dispenser from opening. Control and harness should be replaced. ; rqstng P&A on 1 W10871222 (HARNESS) and 1 W11035586 (CONTROL)