Near Penfield, NY 14526
David
Job Details: 02/27/2020
REFRIGERATOR JENN AIR JFC2290REM02 Complaint of torn gasket. Inspected unit and found gaskets ripping from top down in center. Ordering replacement gaskets.; ordrng 2 W10830046 (GASKET)s
Near Rochester, NY 14613
David
Job Details: 02/27/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Replaced inverter due to compressor not running. Inspected frost pattern after install to verify cooling. Watched frost pattern develop. Customer to monitor
Near Pittsford, NY 14534
Steve
Job Details: 02/27/2020
REFRIGERATOR GE PFS22MBWAWW Found heater on while cooling causing warm temps in freezer. Ordering control; ordrng 1 WR55X10942P (CONTROL)
Near Rochester, NY 14606
David
Job Details: 02/27/2020
WASHER WHIRLPOOL NTW4516FW Customer concerned with long fill times. No errors in diagnostics unit passed auto test. Explained to customer that the sensing period for fill can vary depending on load. Unit operating as designed. Left valve with customer. Customer declined to provide email.
Near Rochester, NY 14604
David
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open valve unit tested good. Part price charged was for the icemaker that was replaced last visit. Ice maker cycled and filled
Near Farmington, NY 14425
Steve
Job Details: 02/27/2020
DISHWASHER KITCHENAID KDTE234GPS0 Part was dented where bottom seal attaches. Ordering another inner door ; ordrng 1 W10908291 (door-inner)
Near Webster, NY 14580
David
Job Details: 02/27/2020
OVEN WHIRLPOOL WEG745H0FS0 Called Techline due to repeat ignition issue. They recommended adding an extra ground from the air shutter to the chassis floor sr7727246720. Added recommended ground. Customer to monitor.
Near Webster, NY 14580
David
Job Details: 02/27/2020
WASHER MAYTAG MHW5630HW0 Installed deflector per service pointer due to water collecting in the air vent. Ran auto test to verify functions
Near Fairport, NY 14450
Evan
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer stated that new gasket has ripped. Discovered Gasket has torn in top right corner exposing magnet strip. Ordering gasket ; ordrng 1 W10860480 (GASKET (WHITE) )
Near Pittsford, NY 14534
Steve
Job Details: 02/27/2020
OVEN JENN AIR JJW2430DS02 Replaced user interface for stuck key error. Added foil tape to vent to prevent moisture behind ui. The oven tested good.
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found fresh food section evaporator full of frost. Removed all frost. Changed defrost setting in control to daily defrost. Replaced fan with thermistors. Caulked liner. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Canandaigua, NY 14424
Steve
Job Details: 02/27/2020
DRYER MAYTAG MEDB835DW4 "Tested dryer for no heat. All fuses , thermostat, heater tested good. Put unit back together and it started heating. Customer is goi g to monitor."
Near Rochester, NY 14607
Evan
Job Details: 02/27/2020
WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit was just purchased and threads on both water valves are stripped. Discovered customer was correct. Both hot and cold water valve threads are stripped causing issue. Replaced valves. Unit tested good
Near Irondequoit, NY 14622
Evan
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Customer stated that unit was not dispensing ice. Discovered that auger shaft had broken causing issue. Ice bin will need to be replaced. Customer would like to contemplate repair and will contact office if they would like to proceed. If so please order parts listed below. Collecting service call fee WP2188917 ShaftWPW10204457 ICE BIN
Near Rochester, NY 14612
David
Job Details: 02/27/2020
DRYER KENMORE 110.7120201 Found unit with an open thermal fuse. Replaced fuse and tested. Recommending that the venting be cleaned before use. ; used 1 WP3390719 (FUSE-THERMAL) from stock
Near Penfield, NY 14526
David
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced jazz board that was not responding unit tested good; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14624
Steve
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL KRFC302EBS00 Replaced stripped feet on front of refigerator for stripped feet.
Near Rochester, NY 14618
Steve
Job Details: 02/21/2020
DRYER MAYTAG LSE7800ACW Replaced other bearing and the dryer is working as expected.
Near Penfield, NY 14526
David
Job Details: 02/21/2020
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Customer still having the same issue. Unit tested good while in home. Checked junction box for loose connections. Tightened connections. Found that control that was changed does not regulate temperature. The display board controls temps per wiring diagram. Recommending that that be changed. Customer is going to contact manufacturer. Rescheduling for one week with display board. Did not take a deposit at this time ; ordrng 1 139038832 (control panel asse)
Near Rochester, NY 14609
David
Job Details: 02/21/2020
RANGE WHIRLPOOL WFE505W0HW1 Sr7727198076 to document front. Burner issue replaced switch per customer request. Burner does cycle when set to low. Temperature is not very hot until setting 2 this is normal operation. Verified with Techline
Near Newark, NY 14513
Evan
Job Details: 02/21/2020
DRYER WHIRLPOOL WED92HEFW0 Customer stating that unit is experiencing long dry times. Checked vent upon arrival vent is clear. Checked for error codes. Unit displaying code f3e6 for moisture sensor testing open. Checked resistance at sensor sensor tested open. Ordering sensor advised customer to use unit on timed dry until repair is performed. Ordering moisture sensors ; ordrng 2 WP3387223 (MOISTURE SENSOR )s
Near Newark, NY 14513
Evan
Job Details: 02/21/2020
WASHER MAYTAG MHW5630HC0 Installing deflector cap due to unit continually oversudsing even after changing soap to pods. Installed deflector cap and ran test cycle. Unit completed cycle as it should. Unit tested good
Near Lyons, NY 14489
Evan
Job Details: 02/21/2020
DRYER WHIRLPOOL WED5620HW0 Replacing heating element due to coil on original element snapping causing coil to test open. Replaced heating coil and ran test cycle. Unit tested good
Near Marion, NY 14505
Evan
Job Details: 02/21/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Replaced control and keypad due to unit not responding to commands. After installation of new parts ran unit and unit began to produce clicking sound. Ran unit again in diagnostic on test 35 discovered that relay is causing noise on board. Ordering magnetron and transformer ; ordrng 1 W10754299 (MAGNETRON) and 1 W10754523 (TRANSFORMER )
Near Fairport, NY 14450
Dave
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 LED in freezer failed . Replaced freezer led bulb with w11205083 . Tested unit tested good . Left part with customer.
Near Phelps, NY 14532
Dave
Job Details: 02/21/2020
WASHER MAYTAG MVWC555DW1 "Washer hub was worn out . Found the wash plate splines and the gear case splines are also worn out . Unit needs gear case . Wash plate . Wash hub and screws to the hub . Found the control board lights are not all lighting up that needs to be replaced as well . Ordering parts . Installed hub W10528947 from stock to temporarily allow customer to use machine , ; rqstng P&A on 6 WP8533953 (Screws)s and 1 W11035751 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washer plate) and 1 W11116591 (Control), used 1 W10528947 (Hub) from stock"
Near Phelps, NY 14532
Dave
Job Details: 02/21/2020
DISHWASHER KITCHENAID KDTM384ESS3 Lights inside tub flickering when the door gets opened . Ordering new harness to the lights W10808286; ordrng 1 W10808286 (Light harness)
Near Rochester, NY 14620
David
Job Details: 02/21/2020
OVEN KITCHENAID KSGG700EBS1 One of the knobs would not completely seat due to the retaining clip from the oldKnob still sitting on the shaft. Removed clip and installed knob
Near Irondequoit, NY 14622
David
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 The compressor was vibrating the suction line on the base plate when shutting off. Moved tubing away from baseplate. Unit tested good
Near Rochester, NY 14626
David
Job Details: 02/21/2020
DISHWASHER KENMORE 665.1582169 Plastic lid on top rack was preventing door closure. Unit was fine otherwise
Near Canandaigua, NY 14424
Dave
Job Details: 02/21/2020
WASHER MAYTAG MVWC465HW2 Washer stuck in cycle .power cycled unit and reseated connections. Calibrated unit . Tested unit auto diagnostics. Unit tested good . Gave tips on best cycles .unit tested good . Customer instruct.
Near Canandaigua, NY 14424
Dave
Job Details: 02/21/2020
RANGE WHIRLPOOL WEG750H0HZ0 User interface console gasket between glass and metal was falling apart . Replaced console . Tested unit . Tested good .
Near Victor, NY 14564
Steve
Job Details: 02/21/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced drain pump for abnormal drain noises. Replaced ui for unresponsive ui. Ordering vent deflector for leaking. ; ordrng 1 W11409996 (Deflector)
Near Farmington, NY 14425
Steve
Job Details: 02/21/2020
WASHER WHIRLPOOL MVWC415EW1 Replaced cam for grinding in agitation. Tested and washer tested good. Put towels in washer before departure. Customer is going to monitor. ; used 1 W10721967 (CAM) from stock
Near Victor, NY 14564
Steve
Job Details: 02/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complained of water on top of glasses on top shelf after cycle completes. Informed customer that if the cups have con-caved bottoms that water will rest on surface. This is normal operation. Informed customer to run hot water at sink prior to running dishwasher. Found heat dry was off on ui. Turned on heat dry and recommended using all heat cycles for better dry. Ran diagnotsics. No error codes. Heater turned on. The dishwasher tests good. Called tech line to document. Sr# 7727200679
Near Caledonia, NY 14423
Steve
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced mullion for broken tab and mullion not closing. Lowered feet to raise left side so mullion hits receiver properly
Near Rochester, NY 14618
Steve
Job Details: 02/18/2020
DISHWASHER GE GDF620HGJ4BB Replaced ui control and found ui not responding. Part was defective. Put original control back in unit and it worked. Ordering another control. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Penfield, NY 14526
Evan
Job Details: 02/18/2020
RANGE WHIRLPOOL WFG550S0HZ1 Customer stating that left front burner is now not lighting. Discovered that ignitor was failing. Replaced burner head. Tested unit multiple times for customer. Unit tested good. Unit now lighting as it should
Near Rochester, NY 14625
Evan
Job Details: 02/18/2020
RANGE FRIGIDAIRE PLCF489CCA Customer is stating that unit is no longer heating oven cavity. Upon inspection checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked voltage at element. L1 on control is failing to send power to bake element. Unit is only showing 120v. Control will need to be replaced. Unfortunately control is no longer from distributor. Collecting service call fee
Near Rochester, NY 14606
Evan
Job Details: 02/18/2020
WASHER MAYTAG MHW4200BW1 Customer stated that unit would not complete cycle. Upon arrival checked for codes. Unit displaying F5e2 for door lock error. Ran unit in diagnostic. At the end of diagnostic cycle unit would continually run drain pump. Discovered that air trap was clogged causing issue. Cleared trap and ran normal cycle. Watched unit throughout cycle. Unit completed cycle as it should Unit tested good
Near Rochester, NY 14613
David
Job Details: 02/18/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Unit is not cooling due to the inverter not starting the compressor. 120VAC to inverter. Ordering inverter. ; rqstng P&A on 1 241577508 (INVERTER)
Near Rochester, NY 14618
Evan
Job Details: 02/18/2020
DRYER MAYTAG MEDX655DW1 Customer stating that unit will not stop running once door is open. Discovered that contacts inside switch are failing. Replaced door switch and tested unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 02/18/2020
OVEN WHIRLPOOL WEE750H0HZ1 Customer stating that unit will not run broil cycle. Upon inspection discovered that L2 terminal was loose on control causing broil element not to receive proper voltage. Reseated connector and Ran test broil. Unit now heating as it should. Unit tested good
Near Rochester, NY 14624
Evan
Job Details: 02/18/2020
WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit will not respond to commands on keypad. Attempted they unit into diagnostic. Unit would not respond. Cycled power at breaker. Keypad is now functioning Checked for error codes. No codes present. Ran user interface test all keys responded as they should. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once cycling power to unit. Unit tested good
Near Rochester, NY 14623
Dave
Job Details: 02/18/2020
OVEN JENN AIR JJW3830DS00 F2E1 stuck key error .. ordering console W11232121 and control W10821712 ; schdld next appmnt for 2/20 THU !
Near Rochester, NY 14609
Evan
Job Details: 02/18/2020
DISHWASHER KITCHENAID KDFE104DSS3 Customer stAting that unit is not cleaning correctly. Upon arrival discovered that lower spray arm was detached from sump. Reattached spray arm and ran test cycle. No codes were present. Once attaching spray arm could not replicate issue. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 02/18/2020
DISHWASHER MAYTAG MDB4409PAW0 Customer stated unit leaks mid cycle. Found unit sitting out of square. The left leg had fallen off second floor. Fastened a piece of flooring under the dishwasher so it can not mo e and dishwasher can not fall again. If problem persists preorder door gasket.
Near Rochester, NY 14624
Dave
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL KRFC302EBS00 Right hand roller leg is stripped and will not adjust . Ordering rollers WPW10515762 . WPW10515763. Refrigerator leaking In the back . Customer is going to have plumber come and check the line . ; ordrng 1 WPW10515762 (Right hand roller) and 1 WPW10515763 (Left hand roller)
Near Pittsford, NY 14534
Steve
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced fan with harness for frosted evaporator. Removed frost. Changed defrost setting to once a day. The refigerator tests good. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Rochester, NY 14618
Steve
Job Details: 02/18/2020
DRYER MAYTAG LSE7800ACW Rescheduled for Tuesday ; O-emld tckt
Near Pittsford, NY 14534
Steve
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Found top right hing is out of place and screws stripped. All parts to hinge are damaged. Ordering hinge parts. Both gasket need replacing. Replaced filter. ; ordrng 1 8201809 (gasket-fip) and 1 W10484913 (hing-bushg) and 1 W10854523 (hinge-door) and 1 W11177574 (SCREW) and 1 WP2266880 (bushing) and 1 WP2316804 (spacer) and 1 WP2320509 (cam-door) and 1 WP489282 (screw), dspstn on spec-tagged invntry: 1 8206232A BULB"
Near Victor, NY 14564
Steve
Job Details: 02/18/2020
WASHER WHIRLPOOL WFW5620HW0 Put unit into diagnostics and it reset the ui for no response at ui. Customer also stated unit leaked right before ui failed. Ordering ui. Tested unit and found drain pump was very loud. Ordering pump. ; ordrng 1 W11316609 (PUMP) and 1 W11319991 (UI)
Near Fairport, NY 14450
Evan
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit is continually filling since repair. Called techline to document issue. Techline stated that thermostat on ice maker is what calls for unit to fill. While installing new fill cup disassembled inside of ice maker discovered that interior of ice maker was not properly reassembled. Reassembled unit the correct way and ran harvest cycle. Listened to unit fill and then waited to see if unit was attempting to fill again. Unit would not fill again while tech was in home. Customer to monitor. If issue persists ice maker module may need to be replaced SR: 7727167318
Near Victor, NY 14564
Steve
Job Details: 02/18/2020
WASHER WHIRLPOOL MHW5630HW0 Found 3.5 volt going to pressure sensor causing f3 error code That is preventing wash. . Replaced sensor and Ordering control ; ordrng 1 W11322901 (CONTROL)
Near Webster, NY 14580
David
Job Details: 02/18/2020
RANGE KITCHENAID KDSS907SSS01 Installed control due to no display. New display also not working. Suspecting appliance manager. Was able to energize relays on appliance manager with the keypad. Sending keypad and control back and ordering the appliance manager; ordrng 1 WPW10181438 (cntrl-elec)
Near Fairport, NY 14450
Dave
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer was looking for water filter on machine . Customer called whirlpool customer service and was told there was a filter but couldn’t find filter . Explained there is no water filter and if they wanted to get one installed it would have to be an inline water filter . Customer will look into that . Unit tested good .
Near Rochester, NY 14621
David
Job Details: 02/18/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Unit displaying spd1 when fan speed changes. This is normal operation. Checked interlocks for cooling fan running by itself. Found case of unit slightly warped causing poor switch contact by cam. Adjusted cabinet for better contact. Customer to monitor; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Rochester, NY 14611
Dave
Job Details: 02/18/2020
WASHER AMANA NTW4516FW3 Washer has no error codes . Drain hose is good . Drain pump not turning on . Reseated connection to drain pump at control. Unit tested good . Customer concerned about water inside the tub . Told them it is normal as long as you don’t see water in the basket . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Rochester, NY 14623
Dave
Job Details: 02/18/2020
WASHER MAYTAG MVWX655DW0 "Replaced gearcase . Wash plate and hub . Ran calibration and auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10902814 WASHPLATE , and 1 W11035751 GEARCASE"
Near Rochester, NY 14623
Dave
Job Details: 02/18/2020
FREEZER WHIRLPOOL WRS586FLDM01 "Replaced user interface. Tested unit , tested good ."
Near West Henrietta, NY 14586
Dave
Job Details: 02/18/2020
WASHER MAYTAG MVWX655DW0 Replaced gearcase and hub. Calibrated unit . Tested in auto diagnostics . Unit tested good .; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE
Near Webster, NY 14580
David
Job Details: 02/18/2020
RANGE WHIRLPOOL WEG745H0FS0 Customer concerned with preheat temps. Preheated unit to check temperature. Temperature reading good. Explained to customer how to set temperature offset as things were not cooking fast enough. Unit testing good otherwise
Near Ontario, NY 14519
David
Job Details: 02/18/2020
WASHER MAYTAG MVWB865GW0 Sr7727161811. Documented cleaning issue with Techline. No errors or mechanical failures. Console was moving in its clips. Re fastened console and leveled unit. Recommending customer use Deep clean and extra rinse.
Near Webster, NY 14580
David
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRFC300EBS00 Replaced grill and compressor due to unit not cooling. Customer toMonitor temps
Near Penfield, NY 14526
David
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer concerned with freezing temps in the fresh food section. Found tall items blocking damper. Customer has an issue with the left door not closing well. Tilted unit back to help with selfClosure
Near Honeoye Falls, NY 14472
Dave
Job Details: 02/14/2020
MICROWAVE MAYTAG MMV4207JZ0 Unit is brand new . Bulb was broken on delivery. Customer is going to seek a new bulb if customer can not find a new bulb the part number is 8206232A for the bulb . Unit is less then 30 days old
Near Pittsford, NY 14534
Dave
Job Details: 02/14/2020
RANGE WHIRLPOOL WEE510S0FW2 Replaced oven door gasket for being torn . Tested unit . Tested good
Near Rochester, NY 14625
Dave
Job Details: 02/14/2020
OVEN ELECTROLUX EW27EW55GB3 Oven not going to self clean. Found the switch that detects the racks is not working and will not allow it to move on to self clean . Quoted customer for job . Customer does not want to move forward .
Near Rochester, NY 14625
Dave
Job Details: 02/14/2020
MICROWAVE MAYTAG MMV1174FZ3 found the high voltage side of the unit is shorting out when there is water being boiled on the right side of the unit .checked venting and made sure that the fan was working . Looking for scorching did not find any marks . called techline 77271405673 explained there is not guard for that and the customer should be boiling on the left side due to the element being far away from the center of the microwave to catch the moisture and will not prevent the moisture from rolling up the control. Tested unit . Tested good .
Near Fairport, NY 14450
Dave
Job Details: 02/14/2020
DRYER WHIRLPOOL WED8000DW4 Replaced blower for being cracked . Tested unit . Tested good
Near Fairport, NY 14450
Dave
Job Details: 02/14/2020
DRYER WHIRLPOOL WED5000DW2 Replaced timer . Tested unit . Tested good
Near Macedon, NY 14502
Evan
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Customer stated that none of the interior lights are working on the fridge or freezer compartment. Cycled power on unit but lights are still not on. Checked for voltage on at LED driver board. Confirmed driver board is receiving voltage. Led driver board is failing causing issue. Ordering driver board ; ordrng 1 W10790783 (LED LIGHT BOARD ), dspstn on spec-tagged invntry: 1 W11205083 MODULE"
Near Lyons, NY 14489
Evan
Job Details: 02/14/2020
MICROWAVE MAYTAG MMV4206FZ0 Customer stating that unit will not run and interior light is delayed when coming on. Discovered that micro switches are failing. Replaced switches with interlock kit. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Newark, NY 14513
Evan
Job Details: 02/14/2020
DRYER AMANA NED4655EW1 Customer stated that unit will not heat during any setting. Checked incoming voltage. Unit is receiving 240v but neutral like and L1 are switched. This is causing issue. After placing terminals in correct position ran unit again. Unit now heating as it should unit tested good
Near Victor, NY 14564
Dave
Job Details: 02/14/2020
RANGE WHIRLPOOL WFE505W0HS1 Repacked wire harness and block on unit . Tested unit . Tested good
Near Rochester, NY 14624
Steve
Job Details: 02/14/2020
WASHER MAYTAG MVWB835DC3 Found sink next to washer that it drains into was full of water. There was also an extension on the drain hose. Removed extension. Customer is going to fix plumbing. The full sink of water may have been causing the washer to not drain. After plumbing is fixed the customer is going to monitor the washer.
Near Palmyra, NY 14522
Evan
Job Details: 02/14/2020
OVEN DOUBLE KENMORE 790.479136 Customer stating that unit is not not heating properly in either upper or lower ovens. Ran test bake cycle to 350 in upper oven unit would not reach temp. Discovered that coil for bake element has broken causing element not to heat. Ran preheat on lower oven to 350. When unit hit 350 took temp measurement unit is off 20 degrees. Lower oven will need to be calibrated up 20 degrees. Ordering bake element for upper oven. Will calibrate lower oven on return visit. ; ordrng 1 318601604 (BAKE ELEMENT )
Near Ontario, NY 14519
David
Job Details: 02/14/2020
REFRIGERATOR GE ZICS36NABRH Unable to uninstall built in unit because cabinetry doesn’t allow any clearance. Drain tube is plugged. Did not charge customer as we could not repair
Near Newark, NY 14513
Evan
Job Details: 02/14/2020
WASHER MAYTAG MHW5630HC0 Customer stating unit is still leaking since repair. Upon inspection discovered F0e2 code stored for oversudsing. Called techline to document issue. Techline referred tech to Service pointer : W11419643 for unit leaking from vent port at rear of machine. Kit includes deflector to prevent issue from happening. Ordering deflector kit ; ordrng 1 W11036940 (DEFLECTOR )
Near Rochester, NY 14618
Evan
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that dispenser will not open. Checked for error codes no codes present. Discovered that dispenser door would not glide on rack properly. Replaced dispenser and ran test cycle. Unit opened door as it should. Unit tested good ; used 1 W10861000 (DISPENSER) from stock
Near Scottsville, NY 14546
Steve
Job Details: 02/14/2020
DRYER WHIRLPOOL MGDC465HW0 Found ignitor broken. Ordering ignitor. ; ordrng 1 279311 (ignitor kit & bracke)
Near Rochester, NY 14620
Steve
Job Details: 02/14/2020
REFRIGERATOR MAYTAG JFC2087HRP Replaced start device and water valve for leaking and not always starting. The refrigerator tests good. Replaced water line due to broken water line.
Near East Rochester, NY 14445
Steve
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found a shim on hinge causing the door to not close properly. Removed shim and door is now closing.
Near Webster, NY 14580
David
Job Details: 02/14/2020
DRYER MAYTAG MDE6400AYW Unit not drying stopping on auto dry but is still working on timed dry. ATEC warranty on labor. ; ordrng 1 WP307249 (thermostat)
Near Webster, NY 14580
David
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRFC300EBS00 Unit onlyCooling to 20 degrees in freezer compressor is very hot. Unit still has a full charge. Ordering compressor. ; ordrng 1 WPW10507886 (compressor)
Near Penfield, NY 14526
Steve
Job Details: 02/14/2020
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Preheated right after I called to let customer I was on my way. Showed up 15 minutes later and it just preheated. Top temp at 374 334 371 336 =353. Oven is working at this time. Tested up to 425 and it preheated good. The user interface alerted a little before the temp cycled off. Customer is going to monitor.
Near Ontario, NY 14519
David
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Found unit cooling properly. Defrost bimetal is reading open in diagnostics. Checked bi metAl circuit at control while unit was still cold. Bimetal read open at control and it the freezer. Defrost heater tested okay. Replaced bi metal; ordrng 1 W11032800 (motor-evap)
Near Rochester, NY 14623
Steve
Job Details: 02/14/2020
DRYER MAYTAG MEDX655DW1 Replaced timer for timer not advancing on ant cycle. The dryer tested good.
Near Webster, NY 14580
Evan
Job Details: 02/14/2020
RANGE WHIRLPOOL WFG515S0EW0 Replacing ignitors due to front burners not lighting properly. Replaced ignitor on left front burner. Other ignitor that was received is not correct ignitor. Reordering ignitor ; ordrng 1 WPW10515459 (IGNITOR )
Near Livonia, NY 14487
Dave
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW75HEFW0 F5E2 door lock error .replaced door lock . Tested unit in diagnostics. Unit tested good . If problem persists . Order control . Unit is stacked . ; used 1 Wpw10443885 from stock
Near Mount Morris, NY 14510
Steve
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW5620HW0 On arrival found the user interface setting was with no spin. Turned spin on and washer checks good.
Near Rochester, NY 14618
Steve
Job Details: 02/14/2020
DISHWASHER GE GDF620HGJ4BB Found ui unresponsive Unplugged at control and plugged in. It started up. Ordering ui control. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Pittsford, NY 14534
Steve
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KSCK25FVMS01 Found motor is seized quoted for motor. During testing I found the first time I tested motor it was getting 51 volt. After third test it was 120 volts. Informed customer of the variance while testing and she may need a control. ; rqstng P&A on 1 W10822606 (motor)
Near Penfield, NY 14526
David
Job Details: 02/14/2020
MICROWAVE GE PT970DR2BB Replaced TCO and repaired connections unit tested good
Near Rochester, NY 14624
David
Job Details: 02/14/2020
DRYER WHIRLPOOL WGD6620HW0 Replaced control and UI per Techline. Customer had just ran a load of clothes that finished properly before we arrived Customer to Monitor.
Near Marion, NY 14505
Evan
Job Details: 02/14/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Customer stating that unit will not run cycle when selecting preset settings. Tested unit on defrost setting unit began to run and then immediately shut off. Unplugged unit and tested in time cook. Unit completed multiple time cook cycles. Ordering control panel and control board ; ordrng 1 W10849829 (CONTROL BOARD) and 1 W11173819 (CONTROL PANEL)
Near Webster, NY 14580
David
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTM404EBS Spring clip that holds the upper sprayer is missing. This is part of the tub assembly. Ordering tub and upper rail that is broken ; rqstng P&A on 1 W10653357 (track) and 1 W10681512 (tub-dishwr)
Near Webster, NY 14580
David
Job Details: 02/14/2020
RANGE KITCHENAID KDSS907SSS01 Keypad is not responding. Quoted forSwitch membrane. Customer requesting we come with console control as well. Ordering just in case. Deposit only covering keypad. Labor is 104.65; ordrng 1 WP9761566 (swtch-memb201.49) and 1 WPW10181439 (cntrl-elec)
Near Rochester, NY 14609
David
Job Details: 02/14/2020
RANGE WHIRLPOOL WFE505W0HW1 Right front burner is not operating on low re ordering switch. Switch that is on there is operating like the rear melt setting switches. ; ordrng 1 WP3149400 (switch-inf) and 1 WPW10434452 (switch-inf)
Near Rochester, NY 14616
David
Job Details: 02/14/2020
DRYER MAYTAG MGDX700XW1 "Sr7727144657 documented safety concern with Techline and whirlpool safety team. Inspected harness and connections. Drum baffle melted again MOTUTOTWP1 Parts #Ordering g cut offs and melted pieces, replacing control per Techline for the heat relay sticking ; ordrng 1 W11226088 (lens) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WPW10113136 (baffle-drm) and 1 WPW10214009 (cntrl-elec)"