Near Webster, NY 14580
David
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer module for no light.
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
DRYER MAYTAG MGD6630HW0 Customer stated that unit was rattling while unit was running. Upon inspection discovered that screws for heater bracket were extremely loose in addition to motor mount brackets. Tightened both and ran multiple test cycles. Ran unit for customer once reassembled. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that top rack was falling. Upon inspection discovered that adjuster on right side of rack had come disassembled cover for adjuster had fallen off causing rack not to sit correctly. Reassembled adjuster and tested rack for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Marion, NY 14505
David
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDFE104DWH5 Reinstalled dispenser gasket. The wash motor is only operating intermittently. Will run but will not always spray. Ordering sump and lower spray arm. ; rqstng P&A on 1 W10858786 (arm-spray) and 1 W11085683 (pump&motor)
Near Rochester, NY 14612
Shaiman
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL KDFE104HPS0 "Unit fills with water but bottom spray arm does not function properly. Replaced motor. Unit still would not wash correctly. Upon further investigation discovered there is no drain loop installed; just a short hose going from the drain pump to a pipe in the basement. Due to the drain setup, water would siphon out as the unit was filling. Sending hoses to customer. ; ordrng 1 8269144SHIPDIRECT (DRAIN HOSE SHIP DIRECT) and 1 WPW10545278SHIPDIRECT (DRAIN HOSE W/ CHECK VALVE SHIP DIRECT)"
Near Webster, NY 14580
Evan
Job Details: 09/25/2019
WASHER WHIRLPOOL GHW9150PW4 Customer stating that unit is filling on its own after cycle has finished. Ran diagnostic cycle and actuated cold and hot valves on & off. Discovered that cold valve is staying open causing issue. Unit needs water valve. Ordering water valve
Near Rochester, NY 14607
Steve
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL WDF760SADM3 "Replaced inner door, bottom seal and hinges. Replaced pump. For persistent leaking while washing. Customer is goin to monitor"
Near Rochester, NY 14618
Shaiman
Job Details: 09/25/2019
DRYER WHIRLPOOL WED5520SQ0 Replaced temp selector switch. Customer monitor.
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
WASHER MAYTAG MHW8150EW0 Customer stated that unit is not dispensing soap through dispenser properly. Upon inspection discovered that customer was not adjusting detergent concentration before cycle causing minimal soap to enter machine. Tested concentration adjustment during cycle and found that when setting unit to 2x concentrate this will dispense generous amount of detergent into machine. Spoke with customer about adjusting concentration based on cycles. Customer was also inquiring about black spots on top of dispenser. Advised customer that best solution is to clean with oxi every 5-6 months to prevent build up. Unit testing good otherwise.
Near Geneva, NY 14456
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced Orion control for not cool Ff section. Same result. Called tech line again and retested. Found bad thermistor reading this time in FF compartment. 96. Other times when we tested it was 60. Tech line wants to ; ordrng 1 W11099568 (cover-evap) and 1 W11314429 (UI)
Near Rochester, NY 14618
Evan
Job Details: 09/25/2019
DISHWASHER GE GDT720SGF0WW Replacing wash motor kit due to unit windings inside motor going bad causing unit to be very noisy while running. Replaced wash motor and drain pump. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Shaiman
Job Details: 09/25/2019
WASHER WHIRLPOOL WFW9150WW00 Customer concerned about unit leaking under heavy loads. No error codes stored. Ran auto test cycle and could not recreate issue. Suspected a failed bellow. Customer declined further repair.
Near Pittsford, NY 14534
Shaiman
Job Details: 09/25/2019
DISHWASHER MAYTAG MDB7759SAB3 Customer concerned about unit leaking. Gasket was ripped in the corners. Replaced inner gasket. Repair successful. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near Rochester, NY 14609
Evan
Job Details: 09/25/2019
WASHER AMANA NTW4516FW3 Customer stated that unit would not progress through cycles. Upon inspection discovered that lid was loose causing latch to not align properly. Located lid screws and tightened. After doing so unit was able to lock lid and start cycle. Ran diagnostic cycle. Checked for error code. Cleared code f5e2 (lid latch fault). Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Pittsford, NY 14534
Dave
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Techline SR 7725948747 . Unit is not Cooling . Compressor is running . But is not cooling . Techline said put UV drier on unit needs sealed system work . Ordering UV drier WPW10143759 . Ordering door 13107553SQ . Badge W11223753 . ; ordrng 1 13107553SQ (dor-fip ss) and 1 W11223753 (nameplate) and 1 WPW10143759 (dryer)
Near Pittsford, NY 14534
Dave
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is not defrosting . Called techline SR 7725951181 . Checked thermistors tested good . . Techline said to replaced is control board . WPW10675033 ordering board .; ordrng 1 WPW10675033 (cntrl-elec)
Near Fairport, NY 14450
Evan
Job Details: 09/25/2019
RANGE KITCHENAID KFED500EWH03 Customer stating that they cannot summer with front left burner. When setting temp for dual burner unit will not heat. Replaced switch and tested element again. Element is experiencing same result. Ordering left front element ; ordrng 1 W11101459 (LF BURNER )
Near Fairport, NY 14450
Steve
Job Details: 09/25/2019
REFRIGERATOR KENMORE 106.50023.211 Temps are warm In Freezer. The frost pattern looks good on bottom of evaporator. Ordering thermostat for no ice. ; ordrng 1 W10396166 (thermostat)
Near Victor, NY 14564
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found evaporator frosted. The defrost thermistor failed in diagnostics. After defrosting it passed. The thermistor had good resistance. Called tech line. They want to replace thermistor. ; ordrng 1 W11366397 (HARNESS)
Near Pittsford, NY 14534
Steve
Job Details: 09/25/2019
RANGE WHIRLPOOL WEE730H0DS0 Ordering correct color; ordrng 1 W10728516 (panl-cntrl)
Near Rochester, NY 14608
Steve
Job Details: 09/25/2019
REFRIGERATOR MAYTAG MFI2269FRZ Found damper as frozen. Also did not read open or closed in diagnostics. Repeated connection and control read damper. Ordering damper. ; ordrng 1 WPW10127427 (control)
Near Fairport, NY 14450
Dave
Job Details: 09/25/2019
OVEN-MW COMBO JENN AIR JMW2427DS01 F2E0 key pad disconnected error code . called techline SR 7725953307. Checked all user interface connections. All connected and proper location of wires . Ordering new user interface. As techline suggested. W11236900; ordrng 1 W11236900 (console)
Near Rochester, NY 14621
Evan
Job Details: 09/25/2019
DRYER KENMORE 417.804127 Customer stated that drum wouldn’t move. Upon inspection discovered that bearing in rear of unit had gone bad. Bearing had made contact with heater. Ordering bearing and heater ; ordrng 1 131553900 (HEATER ) and 1 5303281153 (BEARING KIT )
Near Rochester, NY 14610
Evan
Job Details: 09/24/2019
RANGE WHIRLPOOL WFE525S0HZ1 Customer stated that unit needs cooktop. Unit is outside of 30 day cosmetic window. Customer will need to call whirlpool to seek cosmetic authorization. ; ordrng 1 W11156895 (COOKTOP )
Near Rochester, NY 14623
Evan
Job Details: 09/24/2019
OVEN WHIRLPOOL WFG770H0FZ0 Customer stated that bake would not light. Checked for error codes upon arrival. No codes present. Discovered that ignitor was failing to spark at bake burner. Broil was functioning as it should. Installed new ignitor unit still would not spark. Called techline 7725934562 techline recommendation is replacement of dsi board. Ordering DSI board ; ordrng 1 WPW10511278 (DSI SPARK MODULE )
Near Pittsford, NY 14534
Evan
Job Details: 09/24/2019
RANGE MAYTAG MER8800FZ2 Customer stating that oven light is not stating lit. Upon inspection discovered issue with harness connector and p6 on control. Issue is with connector on harness and also pins on control. Ordering harness and control ; ordrng 1 W11188459 (HARNESS ) and 1 WPW10340323 (CONTROL)
Near East Rochester, NY 14445
Dave
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Freezer frosting up still . Called techline SR 7725728072 . Had called techline in previous called . SR number above is the same number . . Previous call I was told to change the UI because that was what controls the defrost in this unit . Called techline today . They said to replace the control in the back as that is the one that controls the defrost . confirmed that the info from previous call was wrong . Tested thermistors at control. Tested good and were within resistance range . Ordering control board W11034366; ordrng 1 W11034366 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10420741 SWITCH-PTS"
Near East Rochester, NY 14445
Dave
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left hand door . Liner not molded right and is not contacting the door switch and pushing it in all the way . Ordering new door W11104477 .checked door leveling and door hinge they are in the correct location .; ordrng 1 W11104477 (dor-fip)
Near Fairport, NY 14450
Dave
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KBFS25EWMS1 Mildew on door gaskets . Found that the humidity control was on turned on. Which may cause that . Gaskets that we're ordered were the wrong color . Ordering right ones W10830162; ordrng 2 W10830162 (gasket-fip)s
Near Rush, NY 14543
Steve
Job Details: 09/24/2019
WASHER MAYTAG MHW5500FW1 Sr#7725932064Tested unit. Unplugged each component and restarted machine. No response. The ui has power but not responding. Ordering ui and control again. Called tech line to document due to reoccurring issue. ; rqstng P&A on 1 W11218376 (UI)
Near Churchville, NY 14428
Steve
Job Details: 09/24/2019
RANGE WHIRLPOOL WEE510S0FV1 Part came in damaged Ordering another console. ; ordrng 1 W10893944 (panl-cntrl)
Near Rochester, NY 14612
David
Job Details: 09/24/2019
WASHER MAYTAG MVWB766FW1 Detergent drawer is rusting. Ordering detergent drawer. Gearcase is making a noise at low speed. Ordering gearcase ; ordrng 1 W10811956 (GEARCASE) and 1 W10919352 (drawer)
Near Rochester, NY 14625
David
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Fresh food evaporator fan is very loud. Ordering a new fan; ordrng 1 W10633627 (motor-evap69.82)
Near Churchville, NY 14428
David
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Parts ordered were incorrect. Part needed is the reservoir. Located the reservoir and called the customer to reschedule. ; ordrng 1 W10879761 (reservoir)
Near Spencerport, NY 14559
David
Job Details: 09/24/2019
MICROWAVE GE JVM3160RF2SS Replaced latch and switches. Unit still tripping breaker after powering on. All switches operational. Power relay is not changing position and is likely causing the issue quoted for control. Customer denied repair. ; saved tckt
Near Rochester, NY 14610
Evan
Job Details: 09/24/2019
WASHER FRIGIDAIRE FAFS4272LW0 Customer stated that cycle time was changing and items were coming out wet. Upon inspection discovered that spin speed had been adjusted causing time adjustment. This was also reason items were coming out wet. Ran test spin cycle to confirm function. Unit tested good ATEC Warranty
Near Rochester, NY 14620
Shaiman
Job Details: 09/24/2019
DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Pittsford, NY 14534
Evan
Job Details: 09/24/2019
RANGE MAYTAG MGR5775QDS Replacing ignitor due to old ignitor failing to light bake element. Replaced ignitor. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL SX22SL Compressor on unit is seized . Quoted customer for compressor and sealed system work . Customer decided best to by new unit due to age .
Near Victor, NY 14564
Dave
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Replaced ice maker due to not cycling . Installed new ice maker . Cycled unit . Tested good . Customer water pressure was a little low . Customer will fix issue .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14626
Shaiman
Job Details: 09/24/2019
WASHER MAYTAG MVWB880BW0 Customer concerned about water continuously dripping into the basket. Suspecting failed water valves. ; rqstng P&A on 1 W10853723 (WATER VALVES)
Near Fairport, NY 14450
Dave
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW9150WW01 Bellow has discoloration. Customer wants it replaced. Replaced bellow tested for leaks . No leaks . Unit tested good .
Near Fairport, NY 14450
Steve
Job Details: 09/24/2019
DISHWASHER KITCHENAID KDFE304DSS1 Tested dishwasher in diagnostics and could not recreate issue. Found it was tipped forward and the water was more towards the front of unit. Tipped back and added a screw under machine to prevent it from moving. While inspecting the upper rack I broke the tab on right adjuster. Ordering adjuster. ; ordrng 1 WPW10546503 (adjuster)
Near Canandaigua, NY 14424
Dave
Job Details: 09/24/2019
OVEN WHIRLPOOL WOS51EC0HS01 User interface would not stop cycling on and off . Power cycled unit . No change . Reseated connections to UI . No change . Replaced user interface. Tests unit . Tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 09/24/2019
MICROWAVE WHIRLPOOL WML55011HS2 Replaced magnetron thermostat. Tested unit . Tested good . It is heating .
Near Rochester, NY 14624
Steve
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the ice maker was only making ice sporadically after repair. This weekend it was working though. Tested ice maker and it is functioning as expected. Customer is going to monitor.
Near Hilton, NY 14468
David
Job Details: 09/24/2019
DISHWASHER KITCHENAID KDTE104ESS4 Replaced the control due to the dispenser not opening. Verified dispenser and heater operation in diagnostics. Unit tested good.
Near Rochester, NY 14617
David
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced control and thermistor harness due to frosting of the fresh food evaporator per tech line. Cleared ice from evaporator and defrost drain. Customer to monitor. The customer was not home for a signature
Near Webster, NY 14580
David
Job Details: 09/24/2019
REFRIGERATOR GE GFSS6KKYCSS Remove ice from defrost drain and installed heater adapter kit to keep drain from freezing. Pulled unit out and cleaned drain tubes and check valves. Customer to monitor
Near Rochester, NY 14620
Shaiman
Job Details: 09/24/2019
DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Webster, NY 14580
David
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ Moisture building in fresh food section when door is opened. Slight moisture on shelving due to normalInfiltration furring humid weather. Gaskets sealing well. Went over use and care with the customer.
Near Rochester, NY 14608
David
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Found unit not cooling in the fresh food section. The bail bail arm on the ice maker was disconnected allowing ice to build and prevent the door from shutting. This causing ice to form near the fan and stop it from turning. Removed evaporator cover and cleared ice. Fan testing good. Reinstalled cover and reattached the bail arm. Customer to monitor
Near Rochester, NY 14620
Shaiman
Job Details: 09/24/2019
WASHER HOTPOINT HTWP1400F1WW "Customer states unit won’t spin or drain, tub full of water. No error codes on motor. Drain pump sounds like it’s running but won’t drain. Removed water from tub. Upon replacing pump, discovered a foreign object blocking the impeller; most likely the cause of failure. Replaced pump. Unit testing good."
Near Irondequoit, NY 14617
Shaiman
Job Details: 09/24/2019
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser was cracked causing the spring mechanism to fall out. Replaced dispenser. Unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details: 09/24/2019
WASHER MAYTAG MVWX655DW0 "F5E2, F7E1, F0E5 error codes stored. Agitator was loose upon arrival. Ran test verification cycle and unit would not spin as it should. Hub splines were worn. Replaced hub then secured agitator. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN , used 1 W10528947 (HUB) from stock"
Near Spencerport, NY 14559
Shaiman
Job Details: 09/24/2019
DRYER WHIRLPOOL WED9470WW1 "Large thermal event caused significant damage to the wire harness, top panel, user interface, and control board. Smoke damage within the entire cabinet of unit, including the drum. Unit is unrepairable. Whirlpool safety team will be reaching out to customer for a resolution. Tech Line SR#: 7725941275Safety Team SR#: 7725941511"
Near Canandaigua, NY 14424
Dave
Job Details: 09/24/2019
OVEN WHIRLPOOL WFE525S0HV1 Panel that covers the door that is held on by adhesive foam has pulled away . Heated panel and foam adhesive. Pushed panel back together.panel is now holding together as expected. Unit came delivered like that . If problem persists may need adhesive foam tape .
Near Rochester, NY 14625
Steve
Job Details: 09/24/2019
REFRIGERATOR AMANA ABB1922FEQ Tested refrigerator. Both fans and the damper are working as expected. No abnormal noises. Cleaned coils and checked in machine compartment for anything g that could be hitting the fan. Everything looks good. The customer is going to monitor.
Near Rochester, NY 14626
Evan
Job Details: 09/24/2019
RANGE WHIRLPOOL WFG320M0BS3 Customer stated that while running bake cycle outer door glass had shattered. Customer stated door was extremely hot when glass shattered. Upon inspection discovered that door was not properly installed.Door was missing mutual was screws along bottom of door frame. Replaced outer glass and replaced screws. Ran test bake cycle to 350 degrees. Inspected door once preheating unit. Temperature around door is normal. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Found top of door hitting cabinet. Moved unit. Door is closing. Found water on freezer seal. Turned humidity control on and caulked frame where cabinet meets liner.
Near Pittsford, NY 14534
Steve
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found rails were frozen. Removed frost and added grease to bearings. Found gaps in liner and top of freezer was frosted up. Removed frost. Raised door and added perma gum behind gasket. Caulked frame. The freezer tests good.
Near Honeoye Falls, NY 14472
Steve
Job Details: 09/24/2019
REFRIGERATOR AMANA ABB1924WEW2 "S38253 replaced defrost drain for ice accumulation on freezer floor. Removed all ice. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W11197501 CONTROL PANEL , used 1 W10619951 (TUBE-DRAIN) from stock"
Near Rochester, NY 14617
Evan
Job Details: 09/24/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer stated that unit was dripping from right side of door intermittently. Upon inspection discovered build up of debris near right side gasket and inside door and also air gap inside door was full of debris. Cleaned air gap and also right rode gasket. Ran diagnostic cycle and monitored unit during operation. Could not replicate leak. Customer to monitor if issue persists. If issue arise’s again. Order door gasket. W10300924; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Rush, NY 14543
Steve
Job Details: 09/24/2019
DISHWASHER KITCHENAID KDPE234GPS0 Replaced motor sump for not starting. The dishwasher was unhooked when I replaced sump. I could not test. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near West Henrietta, NY 14586
Shaiman
Job Details: 09/24/2019
DRYER WHIRLPOOL WGD4850HW0 Door catch was damaged preventing door from closing properly. Replaced catch. Repair successful.
Near Hamlin, NY 14464
David
Job Details: 09/23/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 There is ice build up in the freezer due to the freezer door gasket falling off at the bottom of the door. Unable to reinstall due to wear. Ordering freezer gasket; ordrng 1 W10407216 (gasket-fip)
Near Rochester, NY 14606
David
Job Details: 09/23/2019
REFRIGERATOR MAYTAG MFF2558VEM10 "The bail arm is not longer fastened into the ice maker. Replaced the ice maker and secured bail arm. The ice maker in the parts break down did not match the current equipment. Substituted parts to match. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 W10884390 (ICEMAKER) from stock"
Near Webster, NY 14580
David
Job Details: 09/23/2019
RANGE FRIGIDAIRE FEF450WFDC Readjusted oven door that had come out of the receiver. Door shuts properly
Near Pittsford, NY 14534
David
Job Details: 09/23/2019
DRYER WHIRLPOOL MED8200FW2 Unit was running when I arrived and had some moisture on the door. Saw the steam valve spraying into the drum. This is because the reduced static option had been selected which will add moisture at the end of the cycle to reduce static cling. This will also take place if the steam boost setting is on. Cleaned seal that was allowing water to drip out of the door slightly. Sent a copy of the use and care guide to the customer as a reference.
Near Rush, NY 14543
Shaiman
Job Details: 09/21/2019
WASHER WHIRLPOOL WTW4850HW1 Customer states the unit grinds at the end of the cycle while it’s spinning. No error codes stored. Ran a test verification cycle with no issues. Tested spin in manual diagnostics. Unit indeed made unusual noise and seemingly hesitate briefly at consistent intervals. Suspecting an object is stuck between the outer basket and inner tub. Returning with gear case in case otherwise. ; ordrng 1 W11035747 (GEAR CASE)
Near Pittsford, NY 14534
Shaiman
Job Details: 09/21/2019
WASHER KENMORE 110.2087299 "Unit would not spin or drain. Manually pressed the lid switch, then the unit began to spin and drain. Suspecting a faulty lid switch. ; ordrng 1 WP3949238 (LID SWITCH)"
Near Pittsford, NY 14534
Shaiman
Job Details: 09/21/2019
DRYER KENMORE 110.967427 Customer reports that the unit heats intermittently. F1 error code (Control Failure) stored. Control board should be replaced. ; ordrng 1 WPW10174746 (CONTROL)
Near Rochester, NY 14610
Dave
Job Details: 09/21/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 Doors and hinges for top and bottom were removed . Installed hinges . Looked for physical damage . No damage . Greased hinges and installed doors . Look at wire harness on the left hand door . No tears . Hooked up water line to refrigerator. Turned on looked for leaks . Tested water dispenser. Tested good . Leveled unit . Felt the cabinet was getting hot . Went to test four condenser fan not running . Tested power at fan plug . Has 120 volts . Ordering fan WP2188874 . Customer has extended warranty and is going to call .; ordrng 1 WP2188874 (condenser fan motor)
Near Rochester, NY 14612
Evan
Job Details: 09/21/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer stated that unit was tripping breaker every time new light bulb was installed. Replaced thermal fuse due to fuse testing open. Unit powered up as it should. Ran test cycle. Unit is now functioning. Light socket and possibly control will need to be replaced ; ordrng 1 W10210871 (SOCKET ) and 1 W11342846 (CONTROL), dspstn on spec-tagged invntry: 1 W10138793 FUSE-THERMAL"
Near Rochester, NY 14612
Evan
Job Details: 09/21/2019
RANGE WHIRLPOOL WFE505W0HS1 Customer stated that when removing drawer discovered that side panels of oven were beginning to rust from inside out. Included pictures of issue. Ordering side panels ; ordrng 2 WPW10162245 (SIDE PANEL )s
Near Canandaigua, NY 14424
Dave
Job Details: 09/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Ice maker won't cycle . Tested power at L and N on ice maker held door switch did not get power going to icemaker . Ordering control W11043763 . Bring new ice maker in case . ; ordrng 1 W11043763 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11043013 VALVE"
Near Rochester, NY 14612
David
Job Details: 09/21/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Everything in the fresh food is frozen. Could not get damper to close ordering damper and thermistor; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)
Near Hilton, NY 14468
David
Job Details: 09/21/2019
REFRIGERATOR MAYTAG MFW2055DRM01 "The unit needs and drain tube drain tube sent out was not the correct part. Reordering ; rqstng P&A on 1 W11190084 (tube-drain), dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN"
Near Pittsford, NY 14534
Shaiman
Job Details: 09/21/2019
WASHER WHIRLPOOL WTW4816FW2 Unit would not turn on. LED indicator light on board was not illuminated. Replaced board. Unit would work as it should however a scraping noise was present during spin. Removed basket then reassembled. Noise went away. Suspecting the basket was misaligned on the shaft. Unit testing good.
Near Rochester, NY 14605
Shaiman
Job Details: 09/21/2019
WASHER MAYTAG MVWX655DW Customer states clothes aren’t coming out clean. F0E5 code stored. Basket was not centered most likely causing machine to become off balance then stop spinning. Leveled machine then calibrated. Unit testing good.
Near Rochester, NY 14610
Dave
Job Details: 09/21/2019
VAN FORD TRANSIT CONNECT RF bearing fixed . Oil change . Paid with company card . Sent receipt to office
Near Hamlin, NY 14464
David
Job Details: 09/21/2019
RANGE JENN AIR JDR8895BAS Front right burner valve is not able to be adjusted and is causing lighting problem. Quoted 421.12 for valve replacement. It’s likely the burners will have to be drilled out in order to service the manifold. Explained this extra cost to the customer. They declined to have it repaired. (649.42) cycled both oven to check temperature. Both averaging 3 valve is 7502P562-60
Near Irondequoit, NY 14617
David
Job Details: 09/21/2019
DRYER GE DCCB330GD0WC Replaced gas coils due to intermittent heat. Unit tested good; used 1 279834 (COIL KIT) from stock
Near Rochester, NY 14609
David
Job Details: 09/21/2019
DRYER ROPER REX5634KQ1 Replaced broken belt due to unit not spinning . Rollers and idler checked good. Clear ; used 1 341241 (BELT) from stock
Near Rochester, NY 14609
David
Job Details: 09/21/2019
REFRIGERATOR KITCHENAID KRFF300ESS Customer had the door slightly ajar which caused some frost build up. Door had been adjusted before I arrived and is sealing well. No first at this time. Checked closures and gaskets. Unit checking good.
Near Fairport, NY 14450
Evan
Job Details: 09/21/2019
MICROWAVE WHIRLPOOL WMH78019HZ0 Customer stating that unit will not shut light off when shutting door and now door will not stay shut. Unit needs updated interlock switches. Installed new interlock switches. Tested unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 09/21/2019
WASHER WHIRLPOOL WFW95HEDW0 Customer stated that unit would be stuck in drain lockout mode at end of cycle. Checked for error codes. Unit displaying code f8e3 for overflow condition. Suspecting Blockage at airtrap. Inspected airtrap and discovered trap was clogged with debris. Removed airtrap to clean. Cleaned trap and reinstalled. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Webster, NY 14580
Evan
Job Details: 09/21/2019
DRYER WHIRLPOOL WGD8500BW0 Customer stating that they are not able to shut door. Upon inspection discovered that door catch was not aligning with strike. Discovered that catch clip was broken off causing issue replaced catch. Tested door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10111905 CATCH
Near Rochester, NY 14607
Evan
Job Details: 09/21/2019
OVEN WHIRLPOOL WGG745S0FS Customer stated that while running bake cycle on lower oven unit would not heat up. Upon inspection discovered ignitor was failing to light burner bar. Replaced ignitor ran test bake cycle unit tested good. Customer also stating that upper oven broil is experiencing same issue. Replaced ignitor for broil. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14605
Evan
Job Details: 09/21/2019
DISHWASHER WHIRLPOOL DU1055XTVS2 Customer stated that unit was not powering up. Upon inspection discovered that thermal fuse had blown. Replaced fuse and ran test cycle. Unit tested good
Near Rochester, NY 14626
Evan
Job Details: 09/21/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Customer states that unit is flashing F4e1 error code. Discovered that relay has been welded shut causing issue. Replaced board and ran test cycle. Unit was still having issue after replacing board replaced interlock switches Unit tested good; used 1 W11244490 (INTERLOCK) from stock
Near Pittsford, NY 14534
Dave
Job Details: 09/21/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced tracks with truck stock W11259785 and W11259786 . Tracks had separated. Special Project S22916 . Tested unit . Tested good no error codes .; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Victor, NY 14564
Dave
Job Details: 09/21/2019
DISHWASHER WHIRLPOOL WDT750SAHV Door isn't shutting . Feels hard to pull and is making noise . Found a piece of insulation had wrapped around the rope to the pulleys for the doors and got tangled . Removed insulation and make sure it would happen again . Tested unit . Tested good .
Near Geneseo, NY 14454
Dave
Job Details: 09/21/2019
DRYER AMANA NED4655EW1 Called techline SR 7725928081 . Found Heater was grounded to unit and wouldn't turn on. Replaced heater element and timer . Tested unit . Tested good . Vent tested good . Recommended replaced vent as the type that is used is not recommended.
Near Rochester, NY 14612
Shaiman
Job Details: 09/21/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced motor. Unit testing good.
Near Ontario, NY 14519
David
Job Details: 09/21/2019
FREEZER WHIRLPOOL WRF555SDFZ08 Replaced warped door due to air infiltration. Unit tested good
Near Rochester, NY 14622
David
Job Details: 09/21/2019
REFRIGERATOR AMANA ARB8057CB Unit was not cooling due to a failed start device replaced with spare. Did not charge for part
Near Hilton, NY 14468
David
Job Details: 09/21/2019
OVEN AMANA AER6603SFW2 Oven door had come out of its hinges. Reinstalled oven door. Oven tested good
Near Rochester, NY 14626
Evan
Job Details: 09/21/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Customer states that unit is flashing F4e1 error code. Discovered that relay has been welded shut causing issue. Replaced board and ran test cycle. Unit was still having issue after replacing board replaced interlock switches Unit tested good; used 1 W11244490 (INTERLOCK) from stock
Near Geneseo, NY 14454
Steve
Job Details: 09/20/2019
RANGE ELECTROLUX EW30DS65GS7 Replaced user interface controller for f15 signal error code. The rename heated and tested good.