Near Fairport, NY 14450
David
Job Details: 11/22/2019
OVEN WHIRLPOOL WFE550S0HZ1 Found unit with power but would not heat. Found the receptacle was loose causing l2 to drop out. Tested 240 from receptacle. Reconnected unit tested good
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WETLV27HW0 Replaced capacitor. Repair successful.
Near North Chili, NY 14514
Shaiman
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT720PADM3 Replaced friction sleeves. Repair successful.
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5800BW0 Customer stated unit was not latching or starting cycle. Upon inspection discovered error code for lid latch error. Tested lock in manual test mode. Unit would not latch. Replaced latch and ran test cycle. Unit completed cycle as it should. Unit tested good ; used 1 W10404050 (SWITCH-LID) from stock
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTM354DSS4 "Replacing control , wiring harness and user interface due to connector on control having thermal event causing control not to function. Replaced control. Replaced harness, replaced UI. Ran test cycle unit tested good"
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WETLV27HW0 "Customer states the unit displays that the lid is locked, but the latch is not functioning mechanically. Lid lock does not function in manual diagnostics. Replacing latch. ; ordrng 1 W11176112 (LID LOCK)"
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
RANGE FRIGIDAIRE FGGF3054MWE Right front burner would not ignite and left rear flame was excessively high. Cleaned burner heads which reduced flame height. Toxic build up is forming around all the igniters causing intermittent/no spark. Replacing all igniters & screws. Customer is ordering parts.
Near Honeoye Falls, NY 14472
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Removed old door. Removed bracket and gasket from old door and put on new door. Installed new door. . Door is sealing good .
Near Honeoye Falls, NY 14472
Dave
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW6620HC0 Removed and replaced UI. Ran diagnostic. Tested good.
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Did not have correct gasket upon arrival to home. Part # on box is correct but gasket is different from original. Ordering gasket; ordrng 1 WRT518SZFW00 (GASKET )
Near Victor, NY 14564
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is now making ice and has water to unit . There was ice dripping from ice maker . Customer will monitor. If problem persists order W10884390 icemaker
Near Victor, NY 14564
Dave
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced LED lights that were out . Unit tested good .
Near Macedon, NY 14502
Dave
Job Details: 11/22/2019
REFRIGERATOR MAYTAG M1TXEGMYW00 Unit is colder in the fresh food section that it needs to be. Customer may be hearing fan come on and off in the unit due to bad thermostat. thermostat WPW10584888 . Customer will decide on repair .
Near Canandaigua, NY 14424
Dave
Job Details: 11/22/2019
RANGE KITCHENAID KSGG700ESS Replaced inner glass due to being broken.tested unit.tested good.
Near Caledonia, NY 14423
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS526SIAE00 Replaced pads on water and ice dispensers due to water staying on. Tested good.
Near Caledonia, NY 14423
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water dispenser dripping from after it was used .reseated john guess fittings on the door and behind the user interface. Customer have reverse osmosis water . Water was very slow coming from dispenser. Customer was using refrigerator filter as well . Removed filter and used bypass . Water pressure is better and unit is no long dripping .
Near Lima, NY 14485
Dave
Job Details: 11/22/2019
MICROWAVE WHIRLPOOL WMH53520CS1 Microwave won't turn on. Shows open door error. Ordering W11244490
Near Williamson, NY 14589
Evan
Job Details: 11/22/2019
MICROWAVE WHIRLPOOL KMHC319ESS4 "Replaced door according to techline. Unit is still experiencing same issue. WillNot heat on certain settings called techline again. Checked voltage at transformer. Transformer is failing to send voltage back to magnetron Ordering replacement transformer SR: 772387997; ordrng 1 W10772112 (TRANSFORMER ), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
Near Rochester, NY 14618
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW97HEXW2 Customer stated unit was flashing f9e1 error code. Upon inspection discovered that drain pump filter was clogged causing issue. Cleared pump filter for customer. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 11/22/2019
DRYER WHIRLPOOL WGD4850HW0 Customer stated that unit was not heating correctly. Used dryer vent test kit to measure airflow. Discovered that vent was too long. Advised customer vent will need to be trimmed in order for unit to function correctly. Unit itself tested good
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
WASHER MAYTAG MVWX655DW0 Customer states unit won’t agitate. Wash plate was loose due to worn out splines. Replaced wash plate. Repair successful.
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
DRYER WHIRLPOOL WED9200SQ0 Customer stated that unit is squeaking while in spin. Upon inspection discovered that idler pulley is sticking. Ordering dryer repair kit. ; ordrng 1 4392067 (REPAIR KIT )
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW6620HC0 Customer had load of clothing in washer on arrival. Cancelled load and put into drain and spin. Found the squeaking rattling noise is from the pedestal. Opened pedestal door and the noise stopped immediately.
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
COOKTOP JENN AIR JGC8536ADB Ordered replacement knobs for cooktop for customer. Replaced knobs
Near Williamson, NY 14589
Evan
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF300ESS00 Customer is experiencing issue with door closing due to rail icing up on left side. Door is not able to close fully due to rail not secured to cabinet. Used longer screws for liner rail to keep rail in place. Tested door. Unit tested good. Advised customer to monitor and check for frost build up periodically.
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
OVEN WHIRLPOOL WGG745S0FS02 Customer stated that boiler pan was popping each time unit was heating. Upon inspection discovered that pan had warped causing issue. Ordering replacement pan ; ordrng 1 WPW10272546 (BROILER PAN )
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit was producing noise since repair. Upon inspection discovered that concrete counter Weight on bottom of tub was loose this was causing issue. Tightened weight and ran test cycle. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 11/22/2019
OVEN WHIRLPOOL WFG525SOHZ1 Customer stating that unit is not lighting broil correctly. Stating that left side of broil burner bar will light but right side will not then gas will shut off. Inspected orifice upon arrival. Ran finger over orifice to confirm orifice was not blocked. Ran test broil. Unit is lighting as it should. Tested broil multiple times. Unit is lighting as it should. Suspecting that orifice May have had some sort of block causing issue. Can not replicate issue while in home ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replacing refrigerator door gasket due to bottom of gasket on original gasket not sealing correctly . Replaced gasket unit tested good
Near Brockport, NY 14420
David
Job Details: 11/22/2019
RANGE KITCHENAID KSGG700EBS1 Replaced front door panel that was broken
Near Hilton, NY 14468
David
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Sr7726422260 frost drain is frozen due to a warped drain pan. Techline recommending replacing the drip tray. Ordering drip tray. Customer slipped on the water that had leaked from the unit. Documented with the safety team at whirlpool per customers request. Whirlpool is going to exchange unit 7726344293
Near Rochester, NY 14605
Shaiman
Job Details: 11/22/2019
DRYER WHIRLPOOL WED5000DW2 Replaced door switch. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details: 11/22/2019
DISHWASHER AMANA ADB1400AGW1 "Customer states the unit stopped washing dishes. Machine turns on, drains, & fills as it should, but will not spray water to wash dishes. Sump motor needs to be replaced.; ordrng 1 W10888591 (SUMP MOTOR)"
Near Webster, NY 14580
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8500BC0 Replaced tub bearings. Unit testing good.; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14613
David
Job Details: 11/22/2019
DISHWASHER GE GDF570SGJ0CC Replaced dead UI unit tested good
Near Irondequoit, NY 14622
David
Job Details: 11/22/2019
OVEN WHIRLPOOL WFE525S0HS0 Replaced damaged door and nameplate
Near Rochester, NY 14620
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL TAWX700JQ2 "Customer states clothes are coming out wet. Tested fill, drain and spin in normal, gentle, & permanent press. Unit is draining, but the spin cycle seems to be slightly slower than normal. Motor should be replaced. Customer will consider further repair.; rqstng P&A on 1 WP661600 (MOTOR)"
Near Honeoye Falls, NY 14472
Dave
Job Details: 11/22/2019
OVEN WHIRLPOOL WOD51EC7AS04 Unit has F1E1 error code . Tech sheet says replace control . Replaced control with W10842982 Tested unit . Unit tested good .
Near Farmington, NY 14425
Dave
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW5620HW0 Unit not turning on. Found UI not responding to touch. Power cycled unit. No change. Checked control LED for ACU health.blinking per manufacturer standard. Tested power from ACU to UI and measured 13V DC. Replaced UI.tested in diagnostics.unit tested good.
Near Rochester, NY 14616
David
Job Details: 11/22/2019
WASHER AMANA NTW4516FW3 Rescheduled customer ; schdld next appmnt for 11/20 WED 9 am
Near Caledonia, NY 14423
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Unit is not cooling . Could hear the compressor buzzing and not running . Unit needs sealed system work and compressor. Ordering compressor WPW10507886 and drier WPW10143759; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Newark, NY 14513
Dave
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5000DW1 Washer is not spinning out the clothes . Found the hub was worn out Reason for the hub being worn is that the gearcase splines are also worn out . Unit needs new gearcase W11035751 and hub W10528947 . Customer was unavailable at the time. Labor 134.95. Customer still needs service charge collected ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Near Ionia, NY 14475
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Ice maker not cycling . Tested ice maker for power . Unit has power . Replaced ice maker . Cycled ice maker unit filled with water . Unit tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Near Phelps, NY 14532
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Unit has low charge . No frost pattern on evaporator. Ordering compressor W11125124 , evaporator W10858281n, UV drier WPW10143759; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Bloomfield, NY 14469
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Right hand door is scratched. Took photo . Ordering door W11307263 ; ordrng 1 W11223753 (nameplate) and 1 W11307263 (dor-fip)
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
DRYER WHIRLPOOL WED99HEDW0 Customer stated that unit was turning off on its own. Unit was displaying error code f6e1 for UI failing to communicate with user interface. Replaced UI ran test cycle. Unit tested good Approval code : NLAC10098396
Near Penfield, NY 14526
Steve
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTM704ESS1 Replaced spray arm. Found the diverted chimney tabs would not fasten to spray arm properly. Adjusted and fastened. If problem persists the unit will need the chimney.
Near Fairport, NY 14450
Steve
Job Details: 11/22/2019
REFRIGERATOR JENN AIR JFFCC72EFP02 On arrival the ice maker was full of ice. Fan not needed. Left with customer. Replaced spring and water dispenser paddle for sticking when pushed hard. The paddle works as expected.
Near Fairport, NY 14450
Steve
Job Details: 11/22/2019
MW-HOOD COMBO MAYTAG MMV4206FZ2 Replaced lamp holder for light no coming on all the time. Ordering light bulb that was broken during service. ; ordrng 1 8206232A (lamp 40 watt MAIL OUT ONLY. )
Near Rochester, NY 14626
David
Job Details: 11/22/2019
RANGE WHIRLPOOL WFG550S0HZ0 Replaced ignitor due to intermittent heating issue. Customer toMonitor; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Canandaigua, NY 14424
Steve
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Found unit had low charge. Replace dye drier and recharged. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
Near Rochester, NY 14605
Shaiman
Job Details: 11/22/2019
STACKED LAUNDRY MAYTAG MET3800XW1 "Customer states the unit leaks out the side during use. Tested fill drain agitate and spin with clothes loaded. Did a visual inspection of suspension and tub seal. Could not find any issues. Contacted the manufacturer who stated the only circumstance that could cause a leak from the lid was an over flow event, or not enough clothes. Customer then stated when the event would happen, the machine would not be overflowing, but a light load of clothes. Suggesting customer to ensure the water level and amount of clothes are at a reasonable ratio. No issues present. SR: 7726430121"
Near Spencerport, NY 14559
David
Job Details: 11/22/2019
RANGE WHIRLPOOL KFEG500EBS3 Part revived was not the part intended. Re ordered trim ; ordrng 1 W11251351 (trim-vent)
Near Brockport, NY 14420
David
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced door plug that was broken and removed label tag from the back that was tapping the wall.
Near Rochester, NY 14617
Shaiman
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer reports the unit will not turn on, & had an electrician verify 120v to unit. Verified 120v. Attempted to test UI by disconnecting power, unplugging UI, then reconnecting power to ensure functionality of the control board. Test failed, thus suggesting the control board needs to be replaced. WNAOXNAAPL1; ordrng 1 W11116422 (UI) and 1 W11305308 (CONTROL BOARD), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near Rochester, NY 14616
David
Job Details: 11/22/2019
WASHER AMANA NTW4516FW3 Replaced the machine control due to unit not starting or accepting selections. Calibrated unit after installation. Unit testing good
Near Rochester, NY 14612
David
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Customer is getting a 20 degree temperature swing in the freezer. Freezer is at -2 with the UI reading 11. Ordering UI and freezer thermistor per Techline. Called Techline to documentSr7726434866; ordrng 1 W10858452 (harns-wire) and 1 W11330486 (UI)
Near Fairport, NY 14450
Steve
Job Details: 11/22/2019
DRYER WHIRLPOOL WED9600TA1 Replaced idler pulley and rollers for squeaking and noisy operation with maintenance kit. The dryer tests good.
Near Fairport, NY 14450
Steve
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Sr#7726435566Found fill tube frozen. Called tech line. Wrapped fill tube heater around tube for better contact. If problem persists preorder fill tube heater assembly. Left preordered part with customer.
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTE104ESS3 Installed new harness but unit is still having issues will not fill or drain. Ordering control and optical sensor ; ordrng 1 W10909703 (CONTROL) and 1 W11084121 (OPTICAL SENSOR )
Near Rochester, NY 14620
Steve
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL GX5SHDXVY03 Tested ice makers in both refrigerators and they are both making ice. Cycled and tested. They both work as expected. Tightened handle on left refrigerator.
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit is stopping mid cycle. Checked for codes. No codes were present. Ran test cycle. Unit filled during test cycle but then shut off. Replaced control. Unit still would not power on. Discovered that unit was only receiving 84 volts unit needs 120 volts to run properly. Advised customer that breaker will need to be changed. Unit itself tested good once flipping breaker back on
Near Rochester, NY 14620
Steve
Job Details: 11/22/2019
REFRIGERATOR KENMORE 106.512621 "The drain pan is full of water. No water to machine. Quoted for condenser and defrost board. ; rqstng P&A on 1 4388932 (control,defrost adap) and 1 W10181323 (motor,fan), states that autho needed"
Near Webster, NY 14580
Steve
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8500BC0 Found the wires to motor connection. Were broken. Repaired wires and tested washer. The washer tested good.
Near Rochester, NY 14604
Steve
Job Details: 11/22/2019
REFRIGERATOR GE GNS23GMHBFES "Quoted for water valve due to low water pressure causing fill tube to freeze. ; rqstng P&A on 1 WR57X10032 (valve,water)"
Near Webster, NY 14580
Steve
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Wnbhpnbapl1The frost food evaporator was full of frost causing noise from fan. Removed frost. Replaced fan with harness. Caulked liner for gaps. ; used 1 W11033168 (HARNESS) from stock
Near Pittsford, NY 14534
Steve
Job Details: 11/22/2019
DISHWASHER GE GDT655SSJ2SS Unplugged the user interface and plugged it back in and the dishwasher started and tested good.
Near Hemlock, NY 14466
Dave
Job Details: 11/22/2019
WASHER MAYTAG MVWB765FW3 Replaced UI and Control due to non start. Ran diagnostic and recalibrated unit. Unit tested good.
Near Lima, NY 14485
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL MFI2269FRZ03 Icemaker is cycling . Unit has water going to it but it is very slow . Checked the water valve closed and opened valve all the way . Tested water at dispenser. Unit water is still slow . Removed filter and installed bypass . Water flow is better . Unit came with possible bad filter . Customer will get another filter . . Lowered freezer temperature down to -2 . Checked ice maker fill tube . Fill tube is not frozen . Unit tested good.
Near Mendon, NY 14506
Dave
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDFE104DSS2 F7E1 F. Ran diagnostic to clear error code. Unit tested good. Checked heat element to verify it is hot. Checked voltage from control to heater and measured 116.7 D.C. V. Checked resistance in heater and measured 16.1 Ohms. Reran diagnostic and received no errors. Unit tested good. . Just charged service call
Near Conesus, NY 14435
Dave
Job Details: 11/22/2019
RANGE JENN AIR JES9750CAB01 Replaced switches to burners . Burners still not working. Called techline SR 7726434332 . Techline said there are relays in this unit to the burners . Swapped a relay for another burner the burner that was not working. Is working now . Ordering relays WP8566493; ordrng 2 WP8566493 (relay)s
Near Victor, NY 14564
Dave
Job Details: 11/22/2019
DRYER WHIRLPOOL WED92HEFW0 Replaced ripped door seal.. Door sealed good.
Near Victor, NY 14564
Dave
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8500DC0 Replaced gearcase and wash plate due to splines on the gearcase that hold the wash plate in plate are worn out . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Sealed freezer cabinet.shimmed T bracket on freezer door. Heated and reseated gasket.unit sealed good. Adjusted temperatures to 38 for fresh food,. Freezer adjusted to 0."
Near Macedon, NY 14502
Evan
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit was not washing properly. Upon inspection discovered that water valve was underneath sink was off. Once tiring valve on unit ran as it should. Customer also stated that door was very squeaky while opening and shutting. Greased hinges and tested door. Unit tested good
Near Irondequoit, NY 14617
David
Job Details: 11/22/2019
REFRIGERATOR MAYTAG MFI2568AES Unit was not making ice due to the ice bucket auger being out of place and hitting the bail arm. Adjusted bucket and watched the ice maker cycle and fill.
Near Irondequoit, NY 14617
David
Job Details: 11/22/2019
DRYER MAYTAG MGDX655DW2 Unit is not shutting off in time dry or auto dry because the timer is not advancing. Replaced timer. Customer to monitor
Near Rochester, NY 14618
David
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KSCS25INW01 New filter causing valve flutter and poor water pressure water testing good with the filter removed. Suspecting bad filter. Customer is going to order another and if the problem persists the filter housing will have to be replaced WPW10121140 quoted 256.63 for part and labor
Near Rochester, NY 14612
David
Job Details: 11/22/2019
MW-HOOD COMBO MAYTAG MMV4205FB1 Replaced interlocks due to door error. Unit tested good
Near Fairport, NY 14450
David
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced cover and control per service pointer under S27311. Still waiting on door for hinge issue ; O-emld tckt
Near Rochester, NY 14609
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5000DW2 "Customer concerned about the unit not spinning out clothes, & clothes coming out wet. No error codes stored. Ran test verification cycle. Noticed water was draining slower than usual. A stocking was at the end of the drain hose, preventing water from draining freely. Suggested customer to remove the stocking to improve draining during spin cycle"
Near Rochester, NY 14609
Shaiman
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer concerned about poor wash quality, not much water in the unit during a cycle. F7E1 code stored. No movement from spray arms during diagnostic test. Suspected a failed motor. Replaced sump. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
Near Brockport, NY 14420
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW4816FW2 Customer reports the unit randomly stopped turning on. Indicator light on user interface was not illuminated. Replaced control board and calibrated. Unit testing good.
Near Rochester, NY 14605
Shaiman
Job Details: 11/22/2019
DRYER WHIRLPOOL WED4815EW1 "Customer concerned about long dry times. Tested exhaust temps. Unit is cycling at 89 degrees on low, 96 degrees on medium, & 102 on high. Averages are extremely low. Operating and high limit thermostats need to be replaced. ; ordrng 1 WP3387134 (OPERATING THERMOSTAT ) and 1 WP3977767 (HIGH LIMIT THERMOSTAT ), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
Near Irondequoit, NY 14617
Shaiman
Job Details: 11/22/2019
DRYER WHIRLPOOL WGD4616FW1 "Customer states the unit is not heating. Tested unit in timed dry. Flame is present, but unit is short cycling. Coils should be replaced. SWPMB1AECM4B1; ordrng 1 WPW10328463 (COILS), dspstn on spec-tagged invntry: 1 279769 FUSE-THERMAL"
Near Macedon, NY 14502
Evan
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated that unit was not cleaning dishes and was not dissolving soap. Checked for error codes. Discovered unit was displaying code 4-3 for wash motor not running. Unit would fill but was never moving water through the cabinet. Replaced wash motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
Near West Henrietta, NY 14586
Shaiman
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Replaced drain pump. When attempted to test, the motor failed to spray water. 4-3 error code stored. Replacing sump motor. Filter cup is also missing. ; ordrng 1 W10872845 (FILTER CUP) and 1 W11025157 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Near Rochester, NY 14611
Shaiman
Job Details: 11/22/2019
RANGE KITCHENAID KESS907SWW06 Replaced UI. Unit then would not turn on. Removed the new control board that the customer installed and replaced it with the old board. Unit then came on and functioned as it should. Repair successful.
Near Fairport, NY 14450
Evan
Job Details: 11/22/2019
WASHER MAYTAG MVWB750YW0 Customer stated that unit was leaking on occasion. Ran test cycle and discovered that log valve is overfilling detergent cup. Also discovered that basket is hanging too low. Ordering log valve and suspension; ordrng 1 W10440786 (SUSPENSION ) and 1 W10853723 (LOG VALVE)
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL n/a Maintenance person is out sick rescheduling for Monday 11/25; schdld next appmnt for 11/25 MON !
Near Geneseo, NY 14454
Dave
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Refrigerator making noise while running . Could hear the refrigerant moving in the unit bubbling. Made sure there was suppressor putty on cap tube going into evaporator . Zip tied putty to make sure that it is nice and tight . Called techline SR 7726443296 . They suggested adding more putty 4318168 part number . . Customer will monitor and see if what I did fixed the issue . ; ordrng 2 4318168 (sealer-thrm)s
Near Pittsford, NY 14534
Evan
Job Details: 11/16/2019
WASHER GE WSM2700DAWW Replacing drain pump due bearing inside pump becoming very noisy. Replaced pump. Ran test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 11/16/2019
DRYER WHIRLPOOL WED6620HC1 Replacing control due to unit failing to run cycle. Replaced control and ran test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 11/16/2019
WASHER MAYTAG MVWC416FW1 Customer stated that agitator tube had fallen off. Discovered that hole in bottom of agitator tube is becoming too wide causing bolt to slip through. Tube needs to be replaced. Customer does not want to replace tube at this time. Installed larger washer on bottom of agitator tube and loctite on bolt to prevent issue from Happening again. Advised customer correct fix is to replace tube. Ran test cycle. New washer and loctite on bolt seem to be holding tube in place. Unit tested good W10836692
Near Webster, NY 14580
Evan
Job Details: 11/16/2019
OVEN WHIRLPOOL WFE320M0EW2 Customer stated that bake element was making noise again. Upon arrival inspected element and discovered that someone had removed foil that was installed on bake element support bar feet. This is cause for issue. Reinstalled foil and ran test preheat to 350. Monitored unit once oven reached temperature. Advised customer foil will have to stay on feet or issue will continue to happen. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/16/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replacing Evaporator cover due to unit letting warm air into evaporator causing unit to frost up on left side. Steamed evaporator and replaced cover. Reassembled unit. Unit tested good
Near Canandaigua, NY 14424
Dave
Job Details: 11/16/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced control and user interface for no operation. Tested unit in auto diagnostics. Tested good .
Near Brockport, NY 14420
David
Job Details: 11/16/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW Replaced lower plate that was damaged
Near Rochester, NY 14617
David
Job Details: 11/16/2019
OVEN WHIRLPOOL WFG525S0HZ0 Unit will not initiate bake or broil. Main control acting erratic. Replaced spark module and main control. Main control covered by whirlpool. Unit tested good
Near Rochester, NY 14618
Shaiman
Job Details: 11/16/2019
DRYER ESTATE TEDS680E02 "Customer concerned about a spark in the dryer. Discovered the light bulb for dryer was shattered, but still attempting to make light. Light bulb should be replaced. Removed broken bulb from socket. Customer will be replacing bulb."