We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Canandaigua, NY 14424
Jeremy
Job Details: 01/09/2023
"Replaced dual water valve, unit still not dispensing. Unit needs inlet valve, ordering valve.; ordrng 1 WPW10238100 (Valve)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Webster, NY 14580
Andres V
Job Details: 01/09/2023
Customer stated the bottom drawer was crooked. I adjusted the rails so drawer sits more even. Showed customer she is ok with it now.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Webster, NY 14580
Andres V
Job Details: 01/09/2023
Replaced the evap harness. Customer said that after replacing the sensor unit has been working properly. ; dspstn on spec-tagged invntry: 1 W11546690 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Rochester, NY 14610
Andres V
Job Details: 01/09/2023
Replaced the UI. New UI now responds to commands and is working properly. ; dspstn on spec-tagged invntry: 1 W11579353 PANEL- UI
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ2
Near Cicero, NY 13039
Chuck G
Job Details: 01/09/2023
Customer stated that unit will not reignite. I verified the issue by cycling the unit on the 2nd time trying to light the unit was struggling to reignite. Ordering bake electrode W11524031 and DSI W11162730; ordrng 1 W11524031 (Bake electrode) and 1 W11162730 (DSI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW00
Near Rochester, NY 14618
Andres V
Job Details: 01/09/2023
Customer stated he was concerned about the temp of unit because it got to 42 I took temp readings of the freezer and fresh food section found it being 0 and 42. Unit was in a defrost when I arrived then turned on. I checked back panel for any frost build up but did not see any. I explained to customer that temp may ride a few degrees when in a defrost. Unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Canandaigua, NY 14424
Jeremy
Job Details: 01/09/2023
"Customer stated dishes are not getting clean. Unit has F4E3 error code and F7E1. Unit runs through diagnostic cycle, wash pump not consistently pumping same volume of water and diverter doesn't seem to be positioning correctly. Ordering sump, control and spray arms.; ordrng 1 W11085683 (SUMP&MOTOR) and 1 WPW10491331 (Spray Arm) and 1 WPW10448645 (Upper Spray Arm) and 1 W11305308 (Control)"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Ontario, NY 14519
James
Job Details: 01/09/2023
Unit makes scraping noise. Blower wheel unscrewed. Reattached blower wheel and tested. Left part
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS00
Near Livonia, NY 14487
Jeremy
Job Details: 01/09/2023
Water is dripping from ice dispenser. Found ice build up in icebox under icemaker and ice cubes are not separating when icemaker harvests. Found that slow drip is coming from fill tube causing icemaker to over fill. Ordering dual valve.; ordrng 1 WPW10341329 (Dual Valve)
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Pittsford, NY 14534
Josh Henchen
Job Details: 01/09/2023
Customer stated small fire @ bake element. Checked and found bake element had split apart. Replaced baking element and tested. Range checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXB01
Near Ontario, NY 14519
James
Job Details: 01/09/2023
Unit intermittent to cool ff section. Found damper chattering and getting stuck. Customer opted not to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Clay, NY 13090
Chuck G
Job Details: 01/09/2023
Replaced water reservoir tubing. I flushed water lines to remove any air. I suggested to the customer to replace the water filter. Unit tested good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Camillus, NY 13031
Chuck G
Job Details: 01/09/2023
"Customer stated that a week after repair the surface light stopped working again. I verified the issue. Ordering control W11545876, lamp holder W10210871 and main harness W11469462; ordrng 1 W11545876 (Control) and 1 W10210871 (Lamp holder) and 1 W11469462 (Main harness)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW0
Near Camillus, NY 13031
Chuck G
Job Details: 01/09/2023
"Customer stated that unit is not getting to temp. I measured temps and cycled unit 5 times, unit cycling as intended. I calibrated unit up 10 degrees. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brockport, NY 14420
Dave L
Job Details: 01/09/2023
Upper rack adjusters are broken ordering kit. ; ordrng 1 W10712395 (Adjuster)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Brockport, NY 14420
Dave L
Job Details: 01/09/2023
Customer states ice maker was not functioning and there was water leaking into basement. Found that the water supply line from the house was split causing a leak. Recommending that the customer have a qualified plumber run a new line. Reseated bail arm on ice maker and made sure it was functional.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS
Near Hilton, NY 14468
Dave L
Job Details: 01/09/2023
Convection bake will not start every time. Unable to recreate. Ordering UI and co trim; ordrng 1 W11394663 (Appliance manager) and 1 W11394661 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Auburn, NY 13021
Chuck G
Job Details: 01/09/2023
"Customer stated that unit not cooling in either compartment. Unit was plugged in for 48 hours prior to arrival. Evaporator has no frost pattern, compressor is drawing .02 amps. Unit has a issue with r600a sealed system. Ordering compressor W11580057, evaporator W11579351, drier W11109499, access valve W11506635, Lokprep W10898074 and lokrings ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (8/8.5 Lokring) and 2 W11504430 (7/6 Lokring)s and 2 W11506619 (8nk Lokring)s and 1 W11579351 (Evaporator) and 2 W11504450 (4/1.8 Lokring)s and 2 W11506620 (8 NK AL 00 (SUCTION LINE) to evap)s and 1 W11109499 (Drier) and 2 W11504445 (5/4 Lokring)s and 1 W11504447 (5/1.8 NR MS 00 (CAPILLARY TUBE TO DRIER)) and 2 W11506635 (Access valve)s and 1 W10898074 (Lokring prep)"
We serviced a
WHIRLPOOL RANGE
Model WOS51EC7HW
Near Pittsford, NY 14534
Josh Henchen
Job Details: 01/09/2023
"Customer stated intermittent problem with heating and clock starts to get ahead after they reset it. Checked and found F6E4, UI not always responding to commands. Ordering new UI assembly W11297724.; ordrng 1 W11297724 (UI assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Auburn, NY 13021
Chuck G
Job Details: 01/09/2023
Replaced heating element. Unit tested good
We serviced a
MAYTAG WASHER
Model MHW5630HZ
Near Hilton, NY 14468
Dave L
Job Details: 01/09/2023
Found tear in bellows gasket. Ordering bellow; ordrng 1 W11314648 (Bellow)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Auburn, NY 13021
Chuck G
Job Details: 01/09/2023
"Customer stated that unit is not cooling. Fresh food temp 55.9 and freezer temp 26.8. After inspecting unit i found ice and frost buildup on the evaporator causing the brown wire to heater to pull out of its connection, i removed the ice from evap using a steamer, i reconnected the heater connection. Fan and heater tested good. Replaced the thermistor. Unit tested good ; used 1 WPW10383615 (Thermistor) from stock"
We serviced a
MAYTAG DRYER
Model MGD7230HW2
Near Honeoye, NY 14471
Jeremy
Job Details: 01/09/2023
Dryer does not start and says to close door. Found that door switch was not plugged in. Plugged in door switch and assisted customer in connecting unit to Wi-Fi. Unit checks good.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Hilton, NY 14468
James
Job Details: 01/09/2023
"Attempted to boil water on front elements and element cycles off after a short time and cools down. If element is turned off and immediately on again, then element will get hot. Need control and panel. ; ordrng 1 W10893947 (Panel) and 1 W10894098 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS 0
Near Rochester, NY 14612
Dave L
Job Details: 01/09/2023
Replaced right hinge. Tested ok
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Rochester, NY 14626
Dave L
Job Details: 01/09/2023
Customer informed me that they have Covid when I arrived. Rescheduling customer one week out. ; schdld next appmnt for 1/16 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near West Henrietta, NY 14586
Dave L
Job Details: 01/09/2023
"Replaced compressor that would not start. Unit tested ok. ; dspstn on spec-tagged invntry: 2 W11504415 COUPLER BR 8.5X8 2 W11506621 COUPLER BR 6 , and 2 W11504431 COUPLER BR 7.5X5"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Scottsville, NY 14546
Dave L
Job Details: 01/09/2023
Replaced control and cap due to a stuck motor relay. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Rochester, NY 14623
Josh Henchen
Job Details: 01/09/2023
Customer stated dryer is having long dry times. Checked and found poor air flow on air fluff test. Recommended cleaning venting and mentioned the vent run being very long. Dryer is functioning as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 W11224254 VENT TEST KIT
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Skaneateles, NY 13152
Chuck G
Job Details: 01/09/2023
Customer stated that unit is not running a cycle. Error code F7E1- tachometer missing. Ran a diagnostic test cycle in which the unit was not agitating or spinning. Capacitor tested bad. Ordering capacitor W11395618. ; schdld next appmnt for 1/11 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Cicero, NY 13039
Chuck G
Job Details: 01/03/2023
Customer stated that unit is not cleaning dishes. Error code F5E1-door switch. I ran a diagnostic test cycle with the clear door attached and i noticed that the bottom spray arm is not spraying correctly as it has a crack in it and middle spray arm is clogged with debris. Door switch tested good. Ordering lower spray arm WPW10491331 and middle spray arm WPW10498900; rqstng P&A on 1 WPW10491331 (Spray arm lower) and 1 WPW10498900 (Middle spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cicero, NY 13039
Chuck G
Job Details: 01/03/2023
Upon arrival customer stated that she is getting a product exchange on 1/13/23.
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Rochester, NY 14619
Andres V
Job Details: 01/03/2023
Installed new latch assembly on unit. Unit unlocked and was able to open the door. I tested the bake on the unit. Customer tested out the oven light but it was not coming on. I then tested power to the light but was not getting any voltage. I used schematic and found the connector that feeds Powe to light but was still not getting any voltage there. The relay does not seem to be openning. Ordering new ACU ; ordrng 1 W11548749 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rochester, NY 14606
Andres V
Job Details: 01/03/2023
Sent automated call to the customer to let them know I was on my way. I arrived to home knocked on door but no one was home. I called them and left voicemail. Waited 15min but no one arrived home. ; dspstn on spec-tagged invntry: 1 W11239857 BELT and 1 WPW10006355 ACTUATOR
We serviced a
KITCHENAID RANGE
Model KEBC247VSS02
Near Rochester, NY 14618
Josh Henchen
Job Details: 01/03/2023
Customer stated error code is just staying on. checked and found control not reading that motor is engaging and disengaging. Unit needs a new control that is unavailable. Customer will look into options.
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS20
Near Pittsford, NY 14534
Josh Henchen
Job Details: 01/03/2023
"Customer stated a sticky material appeared on the bottom of oven and they feel like the coating is causing issue. Customer is very unhappy with product due to when they cook it makes the oven smokey. Took Photos oven oven and drip pan. It seems as though something was spilled, some of the black part was smooth and flat other parts seem to flake off. Customer wants new product. Range is functioning properly just smokes due to residue."
We serviced a
MAYTAG OVEN
Model MEW9530FZ01
Near Fairport, NY 14450
Josh Henchen
Job Details: 01/03/2023
Customer stated oven not working. Checked and found thermal fuse had blown. Replaced thermal fuse and tested. Oven checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Macedon, NY 14502
Josh Henchen
Job Details: 01/03/2023
"Customer stated she just finished a load of laundry and it seemed to work fine. Checked and found no error codes. Ran diagnostic cycle, all functions as expected. Washer checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Parish, NY 13131
Chuck G
Job Details: 01/03/2023
Customer stated that unit will not do anything. F6E3-no communication from MCU by the ACU. I reseted unit. I preformed a diagnostic test cycle but after the first 3 steps the unit threw the F6E3 error code. Unit needs control. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Oswego, NY 13126
Chuck G
Job Details: 01/03/2023
"Customer stated that units lid lock fell off. No codes. Upon inspecting unit i found that the strike and lid locked tested bad. Ordering control W11557935, lid lock W11394572 and strike W11457841; ordrng 1 W11557935 (Control) and 1 W11394572 (Lid lock) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Oswego, NY 13126
Chuck G
Job Details: 01/03/2023
"Customer stated that unit will not start/fill upon starting a cycle. No codes. I ran a diagnostic test cycle in which the unit operated as intended. I calibrated unit. I explained to the customer about how much HE detergent to use, how to load the unit, about cycle selection and how to start a cycle. Unit tested good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS0
Near Hannibal, NY 13074
Chuck G
Job Details: 01/03/2023
Replaced ice maker. Cycled unit. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 01/03/2023
"Customer stated a cpl times the dishwasher would start on normal run for an hr and shutoff. Checked and found F6E4,F6E3,F9E1,F9E2. Ran diagnostic cycle, all functions as expected. Found food and debris in filter cleaned and ran normal cycle. All functions as expected. Custo.er will monitor. Dishwasher checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 01/03/2023
"Installed shield due to damaged shield. Ran diagnostic, all functions as expected. Washer checks good.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL- ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 01/03/2023
"Customer stated no water being dispensed from door. Checked and found no water coming out at dispenser, found water inlet valve faulty. ordering water valve WPW10279866.; ordrng 1 WPW10279866 (Water Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Rochester, NY 14624
Andres V
Job Details: 01/03/2023
Installed new ice maker and cycled it. Ice maker called for water and filled.
We serviced a
MAYTAG MICROWAVE
Model MMV1174FZ3
Near Rochester, NY 14623
Andres V
Job Details: 01/03/2023
Customer had a question about fan and cold air. She asked if it's normal for the fan to run while it's being used I said yes and she just was not sure because it was not doing it before. She also was asking about cold air in the microwave. I told her thats the vent letting some cold air in from outside especially when it's windy out and that is normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baldwinsville, NY 13027
Chuck G
Job Details: 01/03/2023
"Customer stated that units refrigerator door is not sealing and that there is a dent in the door. After inspecting unit i found that the door gasket in the left hand corner of the fresh food compartment is not sealing, i applied heat and sealed the door. I confirmed the door dent, ordering fresh food compartment door LW10913407, nameplate W11223753 and thimble WP2182181; ordrng 1 LW10913407 (Door, stainless) and 1 W11223753 (Nameplate) and 1 WP2182181 (Thimble)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Rochester, NY 14606
James
Job Details: 01/03/2023
Lh latch locks and unlocks constantly. Replaced both controls and lh user interface. Preheated both ovens.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rochester, NY 14616
James
Job Details: 01/03/2023
"Complaint of loud noises during spin. Adjusted feet and tested, cam not fully engaged causing loud grinding noise. Replaced cam and actuator. Calibrated and tested successfully. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS0
Near Rochester, NY 14617
James
Job Details: 01/03/2023
Unit not preheating. Broiler energizes on bake cycle. Need element. ; ordrng 1 W10779716 (Element) and 1 Sh15
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Irondequoit, NY 14622
James
Job Details: 01/03/2023
Unit stuck on drain cycle cancelled cycle and tested. No errors. Calibrated and tested. Unit functions properly. If problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Webster, NY 14580
James
Job Details: 01/03/2023
Replaced control and harness. Verified operation.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
James
Job Details: 01/03/2023
Unit non responsive again. Ran Diagnostics cycle and unit reset and now functioning. If problem persists replace user interface. ; rqstng P&A on 1 W11319991 (Ui)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Webster, NY 14580
James
Job Details: 01/03/2023
"Ui stuck and wont change. Replaced panel and control. Tested unit and it git stuck in drain cycle and wouldn't allow cycle to end. Cleared pressure hose. Problem remains. ; ordrng 1 W11481116 (Encoder) and 1 W11481108 (Control) and 1 W11396717 (Drain pump), dspstn on spec-tagged invntry: 1 W11481108 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Webster, NY 14580
James
Job Details: 01/03/2023
"Unit shakes excessively. Tested cabinet and basket are level. Replaced suspension. Calibrated and releveled. Unit shakes with no clothes and throws motor unable to reach target error. Need gearcase, clutch and basket. Customer contacting manufacturer for product replacement. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Clutch) and 1 W10752719 (Basket)"
We serviced a
MAYTAG WASHER
Model MDB8959SKZ0
Near Webster, NY 14580
James
Job Details: 01/03/2023
"F7E1 FAE2 wash motor , vent motor failure. Unit shorts out and reboots when entering diagnostics. Unit randomly throws f6e2 error. ; ordrng 1 W11414079 (Housing) and 1 W11416460 (Vent) and 1 W11410070 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Rochester, NY 14608
James
Job Details: 01/03/2023
Unit overflowing and not draining properly. Cleared pressure hose. Found drain hose had no clamps on it. Secured drain hose to pump and tested. Unit draining too slowly. Hose is clear. ; ordrng 1 W10882407 (Hose) and 1 W10869500 (Switch) and 1 W10849778 (Hose) and 1 W10906604 (Pump)
We serviced a
KITCHENAID OVEN
Model NA
Near Rochester, NY 14610
Andres V
Job Details: 01/03/2023
Customer stated she was doing a self clean when the oven shut down and locked. I was going to use a piece of cardboard to get door unlocked but front panel is a solider piece and theirs no slits to put a piece of cardboard. Since I can't get door open I don't have a model and serial. The UI is also not working and couldnt take that off because the screws are right behind door. I will need a senior tech to come out and see what they can do. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rochester, NY 14618
Andres V
Job Details: 01/03/2023
Installed new sump and pump. Put unit back together and into cavity. I tested it and watched for leaks underneath it. I did not see any leaks and unit is now washing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rochester, NY 14618
Andres V
Job Details: 01/03/2023
Customer stated it was making a noise. I diagnosed unit found the compressor was rattling. I took off back panel and saw that the clips that hold the compressor down fell off during delivery. I reinstalled them and tested compressor in a diagnostic mode. Compressor no longer makes noise.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rochester, NY 14606
Andres V
Job Details: 01/03/2023
Customer states unit was leaking and did not spin out. I diagnosed unit found error codes F0E2 for over suds and F0E5 for off balance detected. When I ran a diagnostic cycle and took the top off I saw water leaking down the back wall. I activated the water valve to see if it was cracked and causing the issue but did not see any. The only place that water could be Coming from is there. Ordering new valve. ; ordrng 1 W11038689 (Valve inlet)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 01/03/2023
"Customer stated the dishwasher washer isnt cleaning dishes properly. Checked and found F7E1. Ran diagnostic cycle all functions as expected, water is around 100 degrees. Recommended running hot water at sink before starting. Ran normal heat wash cycle, all functions as expected. Dishwasher checks good. Customer will monitor."
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Honeoye, NY 14471
Josh Henchen
Job Details: 01/03/2023
"Customer stated lid not locking. Checked and found F0E3,F5E1,F2E1. Lid lock not engaging. Replaced lid lock and tested properly. Ran diagnostic and recalibrated. Washer checks good.; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Honeoye, NY 14471
Jeremy
Job Details: 01/03/2023
"Unit will not drain. Found connection on drain pump broken so harness will not plug in. Replaced drain pump, unit tested good.; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Honeoye, NY 14471
Jeremy
Job Details: 01/03/2023
Customer stated unit not preheating and burning food. Found that hole in oven cavity was not opened and temp sensor was not reading temp in oven cavity. Knocked out hole for sensor and installed sensor properly. Unit tested good. Left hand grate is broken. Ordering grate.; ordrng 1 W11465357 (Grate DIRECT SHIP TO CUSTOMER)
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW4
Near Geneseo, NY 14454
Jeremy
Job Details: 01/03/2023
"Unit is excessively loud. Found that motor grommets are worn causing motor to move during operation and plug for burner viewing port is missing. Ordering motor and plug.; ordrng 1 279827 (MOTOR) and 1 W10811916 (Plug), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 01/03/2023
"Unit making a loud screeching noise when running. Found seized idler pulley, worn belt and noisy rollers. Used repair kit and replaced rollers, belt and idler. Unit tested good.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rush, NY 14543
Jeremy
Job Details: 01/03/2023
"Unit is leaking from door on left side. Door is not sealing properly on left side. Ordering inner door panel, tub gasket and door seal.; ordrng 1 W11483553 (GASKET) and 1 W11606677 (Lower Door Seal) and 1 W11559689 (Inner Door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near West Henrietta, NY 14586
Jeremy
Job Details: 01/03/2023
"Unit is not cooling. Ran test 4 in diagnostics and found that compressor is seized and not starting. Ordering compressor, drier and associated lok ring fittings in accordance with service pointer W11634348.; ordrng 1 W11574734 (Compressor) and 2 W11504431 (7/5 NR MS 00 (SUCTION LINE TO CONDENSER))s and 2 W11504415 (8.5/8 NR MS 00 (HIGH PRESSURE SIDE TO COMPRESSOR))s and 2 W11506621 (6 NK MS 00 (CHARGING TUBE TO COMPRESSOR))s and 2 W11506635 (TUBE, CHARGING (1/4' W/ SCHRADER VALVE))s and 1 W11109499 (Drier) and 2 W11504445 (5/4 NR MS 00 (3-WAY VALVE TO DRIER))s and 2 W11504447 (5/1.8 NR MS 00 (CAPILLARY TUBE TO DRIER))s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Pittsford, NY 14534
Jeremy
Job Details: 01/03/2023
Right door gasket is torn and does not seal to center mullion and left door gasket not sealing on bottom of door. Replaced right door gasket for being torn and reformed left door gasket. Both doors sealing properly.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Pittsford, NY 14534
Jeremy
Job Details: 01/03/2023
Customer stated unit will not turn on. Customer demonstrated how they would start the unit. Found that they were not pushing hard enough on power and start buttons to make unit respond. Instructed customer on proper start up procedure and that buttons may require a harder push than what they were doing. Unit operates as expected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rochester, NY 14618
Jeremy
Job Details: 01/03/2023
Replaced icemaker for no ice production and not cycling when test switch is pressed. Test switch operated correctly and new icemaker cycles. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Victor, NY 14564
Jeremy
Job Details: 01/03/2023
"Customer stated unit is leaking when water is dispensed. Found water line not clipped into dispenser housing causing water to disperse inside housing. Secured water line properly, unit checks good."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cicero, NY 13039
Chuck G
Job Details: 01/03/2023
"Customer stated that unit will not finish a cycle on bulky. No codes. I ran a diagnostic test cycle in which unit operated as intended. I then made sure pressure port and hose was clear of debris. Motor tested good, drain pump tested good. Replaced control and calibrated unit. I explained to the customer about how to load unit and how much HE detergent to use. Unit tested good"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Cicero, NY 13039
Chuck G
Job Details: 01/03/2023
Customer stated long dry times. After inspecting unit and preforming a air test i discovered that the issue is with the venting going to unit. I cycled unit 5 times successfully. I explained to the customer that the issue is with the vent and it will need to be replaced or cleaned out. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Utica, NY 13501
Chuck G
Job Details: 12/29/2022
"Customer stated the unit is not heating. After inspecting unit i found a loose connection on the hi limit thermostat, i reinstalled the connector. I tested unit and unit tested good"
We serviced a
WHIRLPOOL OVEN
Model JJW2830DP00
Near Rochester, NY 14615
James
Job Details: 12/29/2022
F2e1 stuck key. Cleaned touch screen and reseated connections. Error reappears. Need panel. ; ordrng 1 W11236888 (Control) and 1 Sh15
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Rochester, NY 14608
Andres V
Job Details: 12/29/2022
Replaced the freezer door on unit. I checked made sure it was sealing correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Geneseo, NY 14454
Josh Henchen
Job Details: 12/29/2022
"Customer stated dishwasher kept flashing an error code and making a noise. Checked and found F8E4,F10E2,F7E1,F5E1,F9E1. Cleared codes, cleaned out float switch tray and ran diagnostic cycle, all functions as expected. Dishwasher checks good."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Honeoye, NY 14471
Josh Henchen
Job Details: 12/29/2022
"Customer stated lid lock error and washer seemed to be masking screeching noise. Checked and found F7E1,F7E7. Ran diagnostic cycle, all functions as expected, noticed washering shaking, re leveled and ran diagnostic cycle 2 more times, could not mimic complaint. Customer will record if it happens again. Washer checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Rochester, NY 14610
Andres V
Job Details: 12/29/2022
Replaced the drip tray on unit. Customer tried to clean it and run it through dishwasher various times but would not get clean.
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 12/29/2022
"Customer doesn't have a washer that needs service, still waiting for parts on dishwasher repair. Dishwasher was diagnosed on Wednesday 12/27/22. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 12/29/2022
"Replaced Motor, Cam, and belt due motor pulley coming off damaging Cam, belt. Ran diagnostic cycle all functions as expected. Washer checks good. Needs new shield due to damage Shield W11409708; ordrng 1 W11409708 (Shield), dspstn on spec-tagged invntry: 1 W11513246 CNTRL- ELEC 1 W10721967 CAM , 1 W11026785 MOTOR- DRIVE , and 1 W11239857 BELT"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14621
James
Job Details: 12/29/2022
Replaced igniter and tested bake cycle and preheated. Door is separated. Need panel. ; ordrng 1 W11176456 (Panel) and 1 W11178521 (Name)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Shortsville, NY 14548
Josh Henchen
Job Details: 12/29/2022
"Customer stated dryer not heating. Checked and found heat coming to dryer. Did air flow test which came back bad all dryers. Inspected vent run, atleast 50 ft, took picture of one section. Recommended changing vent run and using a indoor dryer vent kit. Customer will monitor. Dryer checks good."
We serviced a
WHIRLPOOL RANGE
Model GFG464LVS2
Near Rochester, NY 14618
James
Job Details: 12/29/2022
Unit not igniting in bake cycle. Cleaned ground surfaces and adjusted igniter. Tested twice then preheated oven. If problem persists order WP9758079
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Brighton, NY 14618
James
Job Details: 12/29/2022
Unit would just flash sense led when cycle is started. Recalibrated control and tested diagnostics cycle. Tested quick cycle. If problem persists replace control and lid lock.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rochester, NY 14619
James
Job Details: 12/29/2022
Unit not draining. Removed pump and inspected. Impeller is stripped. Need pump. ; ordrng 1 W11399437 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Rochester, NY 14621
James
Job Details: 12/29/2022
Ff door handle broken off. Door is hard to open. Need handle and adjust gasket. ; ordrng 1 WPW10672333 (Handle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Rochester, NY 14624
James
Job Details: 12/29/2022
Unit throwing f8e4. Found slow drip from water line. Tightened water line and performed heater update. Tested unit and found no leaks. ; used 1 W11537778 (Heater) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Spencerport, NY 14559
James
Job Details: 12/29/2022
Unit installed without lower panels or float switch. Bypassed float switch and verified operation. Need panel parts. ; ordrng 1 W11545318 (Panel) and 1 W11550992 (Toe) and 1 W11573704 (Insulation) and 1 W10919858 (Insulation) and 1 W11550169 (Drip pan) and 1 W11545764 (Float)
We serviced a
MAYTAG DRYER
Model MGD4500MW0
Near Rochester, NY 14626
James
Job Details: 12/29/2022
Unit intermittent to heat. Checked vent to outside. Adjusted burner spoon and verified operation. Customer is to monitor. If problem persists replace coils.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Webster, NY 14580
Andres V
Job Details: 12/29/2022
"Customer stated unit was not cooling in the fresh food section and the freezer as well. When I arrived to home unit was working as intended and it was 37 in the fresh food section and 0 in freezer. Customer says unit will work good for a few hours then start to warm up. I know this model has a defrost issue but I did not see any ice build up on the back wall. Customer says she did see ice build up in the back and thought that was normal. I replaced the Thermistor and they will monitor. One of the evap connections was not staying on well and needs replacing. ; ordrng 1 W11546690 (Acu) and 1 W11314839 (Harness), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Rome, NY 13440
Chuck G
Job Details: 12/29/2022
"Customer stated that the units cooktop has a defect. After inspecting unit i found the gasket around the on the cooktop has a gouge in it, replaced cooktop. I also tested the burners and found that the front left burner weak. Ordering front left burner W11517959 and front left switch WPW10434452; ordrng 1 W11517959 (Left front element) and 1 WPW10434452 (Front left infinite switch)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Utica, NY 13502
Chuck G
Job Details: 12/29/2022
"Customer stated that the bottom rack wheels have fallen off. No codes. After inspecting unit i found that 4 sets of wheels on the bottom rack have broken off, ordering 4 wheel assemblys WP8268645; rqstng P&A on 4 WP8268645 (Wheel assembly)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Utica, NY 13502
Chuck G
Job Details: 12/29/2022
"Customer stated that water is leaking from inlet valve. I inspected unit i could not duplicate the issue but i found that hose to the water dispenser side of valve was not fully inserted, i removed hose and reinstalled. Unit tested good."
We serviced a
MAYTAG RANGE
Model MER8800FW1
Near Utica, NY 13501
Chuck G
Job Details: 12/29/2022
"Replaced heating element, tested unit and found that unit was not heating. I then replaced the control and tested unit and unit tested good"
We serviced a
WHIRLPOOL DRYER
Model WGD85HEFW0
Near Webster, NY 14580
Andres V
Job Details: 12/29/2022
"Customer stated unit was making a squealing noise. I diagnosed unit found the belt pulley to be making noise. I had a repair kit with me I replaced the pulley, rollers and belt. Put unit back together and tested it. Unit no longer makes noise. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Palmyra, NY 14522
Andres V
Job Details: 12/29/2022
Customer stated the flame on the burners was too high. I adjusted the flame on all burners to the customers liking.