Near Rochester, NY 14626
David
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE204DSS1 Unit is not sealing due to an open drain pump winding. Unit tested good
Near Spencerport, NY 14559
David
Job Details: 10/31/2019
DRYER WHIRLPOOL wed72hebw0 Unit is loud due to a stuck belt idler. ; used 1 W10837240 (PULLEY-IDLER) from stock
Near Rochester, NY 14620
David
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM04 Evaporator fan is running slow ordering evaporator fan ; ordrng 1 WP2315539 (motor-evap)
Near Webster, NY 14580
Evan
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDTE104ESS1 Customer stated that unit was leaking from bottom of unit. Upon inspection discovered that unit was dripping from diverter. Unit will need new wash motor. Ordering wash motor ; ordrng 1 WPW10605057 (SUMP & MOTOR )
Near Ontario, NY 14519
Evan
Job Details: 10/31/2019
DRYER WHIRLPOOL WGD4815EW2 Customer stated that unit was running hot during cycle. Stated that unit was producing burning smell while clothes inside. Took temp readings while unit was running. Unit was cycling between 100 degrees to 190 degrees thermostat is cycling as it should but not temps are too high. Ordering cycling thermostat ; ordrng 1 WP3387134 (THERMOSTAT )
Near Rochester, NY 14625
Evan
Job Details: 10/31/2019
DISHWASHER KITCHENAID KDHE404DSS0 Customer stated that unit was leaking severely. Discovered hole in drain hose extension causing issue. Ordering drain hose extension; ordrng 1 8269144A (DRAIN HOSE EXTENSION)
Near Macedon, NY 14502
Dave
Job Details: 10/31/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWS09 Evaporator fan not running . Went into diagnostics . Won't turn on . Tested heater tested good . Checked for power to the fan has power unit needs new evap fan WPW10128551 ; ordrng 1 WPW10128551 (evaporator fan motor)
Near Victor, NY 14564
Dave
Job Details: 10/31/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 F4E3 wash pump failure ordering pump and control . ; ordrng 1 W11087376 (pump&motor) and 1 W11178521 (nameplate) and 1 W11305296 (cntrl-elec)
Near Rochester, NY 14613
Evan
Job Details: 10/30/2019
RANGE WHIRLPOOL WFG320MOBS0 Replacing valve due to fire dept. coming out for gas leak at left rear burner. Replaced valve. Tested valve. Unit tested good.
Near Rochester, NY 14611
Evan
Job Details: 10/30/2019
RANGE WHIRLPOOL WFE505W0HS Customer is stating that from door glass is causing door not to open. Upon inspection discovered that frame for outdoor glass was bent causing door not to open properly. Frame of glass is scraping on bottom drawer. Replaced out door glass. Unit tested good
Near Palmyra, NY 14522
Evan
Job Details: 10/30/2019
WASHER WHIRLPOOL MAH5500BWW Customer is concerned unit is not draining. Tested drain pump. Unit is draining as it should. Tested spin. Unit is spinning as it should. Ran quick wash and let unit run cycle. Unit progressed through cycle as it should. Noise customer is referring to is counter weight water ring around tub. Advised customer that noise is normal. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 10/30/2019
DISHWASHER KITCHENAID KDTE204DBL0 Replacing door cable due to able snapping causing door to fall. Replaced cable on both sides. Tested door. Unit tested good
Near Farmington, NY 14425
Evan
Job Details: 10/30/2019
WASHER WHIRLPOOL WFW5620HW0 Replacing dispenser and water valve due to unit leaking. Replaced dispenser. Replaced water valve. Ran test cycle. Unit tested good. No longer leaking.
Near Spencerport, NY 14559
Shaiman
Job Details: 10/30/2019
RANGE AMANA AGR6603SFB2 Replaced board and DSI. Unit testing good.
Near Rochester, NY 14612
Shaiman
Job Details: 10/30/2019
WASHER KENMORE 110.2810231 "Customer was putting multiple tide pods in the detergent compartment, which caused the water to overflow the dispenser and leak. No further repair necessary."
Near Rochester, NY 14617
David
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL MSD2454GRQ Spring hanger for the damper spring has snapped off causing the damper to fall into the housing and block air to the FF section. Attempt to repair but was unsuccessful. These parts are NLA throttled air a bit with tape but explained that the unit will be unable to operate normally and may freeze items. They are going to replace
Near Canandaigua, NY 14424
Dave
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL WDT970SAHZ Dishwasher leaking . Found oversuds ran unit multiple times to removed soap/ rinse aid residues. Turned rinse aid down . Called techline to document. Unit tested good .. SR 7726238995
Near Rochester, NY 14609
David
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Replaced damaged fresh food door
Near Webster, NY 14580
David
Job Details: 10/30/2019
REFRIGERATOR MAYTAG MFI2568AES Replaced and programmed HV control unit tested good
Near Rochester, NY 14607
David
Job Details: 10/30/2019
RANGE KENMORE 911.462419 Calibrated oven temps. Tenant to monitor. Temperature adjustment is on the rear of the thermostat knob
Near Irondequoit, NY 14617
David
Job Details: 10/30/2019
REFRIGERATOR AMANA ABB2221FEB1 The inlet valve is cracked and leaking at the solenoid. Quoted 309.47 for the valve the customer is going to think about to valve is WP67003753
Near Rochester, NY 14615
David
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Replaced noisy diffuser. Unit tested good
Near Macedon, NY 14502
Dave
Job Details: 10/30/2019
DRYER MAYTAG MGDB766FW0 User interface not responding to touch all the time . Found no error codes . Power cycled unit and unplugged user interface and then reseated . Unit tested good . Tested vent with vent tested . Tested good .
Near Ontario, NY 14519
Shaiman
Job Details: 10/30/2019
DISHWASHER KITCHENAID KDTE234GPS0 Detergent cover would not close as it should due to the spring falling out of the dispenser. Re-installed spring. Repair successful.
Near Irondequoit, NY 14617
Shaiman
Job Details: 10/30/2019
WASHER WHIRLPOOL WPRE6150K2WT Rubber cover on start button fell out. Re installed cover. Repair successful.
Near Rochester, NY 14626
David
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM The fresh food section is not cooling due to iced over air returns. Frost on freezer products. Quoted 210.17 to defrost customer opted to defrost it themselves. Charged service fee for diagnosis
Near Spencerport, NY 14559
David
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced freezer door parts due to door not sealing. New door fits much better. Resealed liner to cabinet
Near Pittsford, NY 14534
Evan
Job Details: 10/30/2019
DISHWASHER KITCHENAID KUDC10FXS5 Customer stated unit was foaming over door after running. Upon inspection discovered that customer was using too much liquid soap causing unit to oversuds. Recommended switching to pods. Checked for codes. No codes present. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 10/30/2019
WASHER WHIRLPOOL GHW9400PL0 Customer stated unit was making loud noise while in spin. Discovered that inner basket had come detached from tub unit will need new tub. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Lima, NY 14485
Steve
Job Details: 10/30/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated the unit is stopping during rinse cycle. Tested washer and found no error codes. The washer passed all tests in manual diagnostics. Ran normal wash cycle and it filled and agitated. Passed all tests in auto diagnostics.
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/30/2019
DISHWASHER WHIRLPOOL KDPE234GPS0 Customer just had garbage disposal installed and dishwasher was not filling. Removed plug in disposal. The dishwasher tests good.
Near Churchville, NY 14428
Steve
Job Details: 10/30/2019
DRYER FRIGIDAIRE AGQ8000FG2 Replaced console that was broken during repair. The dryer tests good.
Near Rochester, NY 14624
Steve
Job Details: 10/30/2019
OVEN FRIGIDAIRE FGET3065PFC Calibrated temp + 20 degrees for under heating.
Near Fairport, NY 14450
Steve
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Replaced die drier for low charge. The refrigerator tests good.Sr #7726245005; used 1 WPW10143759 (DRIER-UV DYE) from stock
Near Fairport, NY 14450
Steve
Job Details: 10/30/2019
REFRIGERATOR KITCHENAID KFIS20XVMS1 The refrigerator is not running the user interface is unresponsive. Put control board in but user interface did not respond. Put original board back in. Recommended customer replace refrigerator
Near Rochester, NY 14612
Shaiman
Job Details: 10/30/2019
WASHER MAYTAG MHW3505FW1 "Customer states clothes are wet and soapy at the end of cycles. F3E1 flashing on arrival, & stored with F8E1. Replacing valves and pressure sensor. ; ordrng 1 W10599356 (INLET VALVES) and 1 WPW10448876 (PRESSURE SENSOR)"
Near Rochester, NY 14618
Evan
Job Details: 10/30/2019
DISHWASHER JENN AIR JDB8500AWX3 Customer stated that unit would not start cycle. Upon inspection discovered that drain pump impeller want spinning due to debris in pump. Removed debris and ran test cycle. Unit now functioning as it should. Unit tested good
Near Fairport, NY 14450
Dave
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Helped SM
Near Webster, NY 14580
David
Job Details: 10/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ Fresh food gaskets are torn. Ordering gaskets; rqstng P&A on 2 W10830162 (GASKET )s
Near Macedon, NY 14502
Dave
Job Details: 10/30/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Fresh food evap frosted over . Called. Techline SR 7726240257 techline said to replaced evap fan with thermistor . Ordering part W11033168 and WPW10389152; rqstng P&A on 1 W11033168 (harns-wire) and 1 WPW10389152 (support)
Near Rush, NY 14543
Steve
Job Details: 10/30/2019
COOKTOP JENN AIR JGD3430BS00 Replaced left front burner valve for stuck valve. Ordering right front burner assembly for not lighting all the time. Customer is going to install burner assembly; ordrng 1 74007734 (burner asy MAIL OUT ONLY)
Near Webster, NY 14580
Dave
Job Details: 10/30/2019
MICROWAVE FRIGIDAIRE FGMV176NTF "Unit not powering on found the fuse was blown . Replaced fuse from stock WPW0805101 tested unit . Unit was running as expected . Moved the door the unit turned off and the fuse blew . Unit needs new interlock and switches and fuse .; rqstng P&A on 1 5304509451 (FUSE) and 1 5304509457 (LATCH) and 1 5304509459 (SWITCH) and 2 5304509460 (SWITCH)s, used 1 WPM0805101 (FUSE-20A) from stock"
Near Brockport, NY 14420
David
Job Details: 10/30/2019
OVEN WHIRLPOOL KODE500EBS SpokeTo customer ordering kit per W10883103C; ordrng 1 W10916778 (swtch-memb)
Near Livonia, NY 14487
Dave
Job Details: 10/29/2019
WASHER MAYTAG MVWC555DW0 Replaced gearcase . Hub. Washer plate and screw . . Unit is not working as expected.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11035751 GEARCASE
Near Rochester, NY 14626
David
Job Details: 10/29/2019
MICROWAVE GE PS89240DF188 Replaced magnetron due to unit not heating. Microwave tested good after the repair
Near Rochester, NY 14612
David
Job Details: 10/29/2019
DRYER MAYTAG MGD5630HW0 Dryer is rattling when in use. Adjusted feet. Vibration went away.
Near Webster, NY 14580
Evan
Job Details: 10/29/2019
RANGE WHIRLPOOL GFG461LVT1 Customer stated that oven is warmer than normal when running bake cycle. Ran test cycle. Unit was at 410 degrees when preheating to 350. Checked for error codes. Unit has f3e2 code displayed for oven temp sensor error code. Unit will need temp sensor. Ordering temp sesnor. Quoted $74.90 for labor ; ordrng 1 WPW10181986 (OVEN TEMP SENSOR )
Near Rochester, NY 14621
David
Job Details: 10/29/2019
DRYER MAYTAG MEDC465HW Replaced motor and relay due to unit only running while switch is held in
Near Rochester, NY 14621
David
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced dented fresh food door
Near Rochester, NY 14618
Shaiman
Job Details: 10/29/2019
WASHER GE WSRE5260D1WW "Customer concerned about unit not filling with water, and clothes coming out wet. Customer states unit worked fine after unplugging the machine. Upon arrival, unit filled with water, drained, and spun with no issues. Could not recreate any issues."
Near Pittsford, NY 14534
Evan
Job Details: 10/29/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit was not drying and dispenser door would not open correctly. Upon inspection discovered that dispenser doors for detergent and rinse aid were not seated properly causing water to get into rinse aid compartment and also dispenser door not to open properly. Reseated both doors on dispenser. Ran test cycle. Unit completed cycle as it should vaccines water from rinse aid compartment. Advised customer to use rinse aid for best drying results.
Near Spencerport, NY 14559
Shaiman
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW4816FW2 "Customer concerned about a water leak & a squealing noise. Could not recreate a water leak. No error codes stored. Ran auto test cycle. Unit does make a loud squeal when shifting to spin, & partially while spin. Also during spin, the agitator/inner basket appears to be misaligned. Replacing gear case, shifter, & splutch kit. ; ordrng 1 W10721967 (SPLUTCH KIT) and 1 W10913953 (ACTUATOR) and 1 W11255272 (GEAR CASE)"
Near Fairport, NY 14450
Dave
Job Details: 10/29/2019
DRYER MAYTAG MEDB766FW0 Rollers worn out . Also found the blower wheel had a crack in it causing unbalanced noise . Replaced blower wheel . Tested unit . Tested good .; used 1 4392065 (REPAIR KIT) from stock
Near Victor, NY 14564
Dave
Job Details: 10/29/2019
OVEN WHIRLPOOL WOD77EC7HB00 Replaced convection fan for making . Noise . Tested unit . Tested good .
Near Rochester, NY 14626
Shaiman
Job Details: 10/29/2019
MICROWAVE GE PS89240DF188 Assisted DL
Near Rochester, NY 14624
David
Job Details: 10/29/2019
REFRIGERATOR MAYTAG MFW2055FRZ Unit had stopped cooling. Found unit with freezer at0 and FF at 38. Tested defrost components in diagnostics. Unit tested good.
Near Rochester, NY 14618
Evan
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW72HEDW0 "Customer stated that unit would not unlock door and was flashing f3e2 code. Inspected drain pump filter to confirm filter was not plugged. Filter screen was clear. Inspected and cleaned air trap also inspected pressure hose. Attempted to run test cycle. Unit is not flashing f3e1 code. Ordering pressure switch ; ordrng 1 WPW10448876 (PRESSURE SENSOR ), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
Near Pittsford, NY 14534
Dave
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KFIS20XVMS2 Unit won't turn on . User interface responds to touch but only lights up . Replaced control board . Unit is working as expected . Service pointer for drain W10632338E . . Replaced drain tube with updated one . ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Macedon, NY 14502
Dave
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer building up some frost in on evap over in freezer . Checked thermistors tested 1 and 2 tested good .test 39 tested good . Evap fans are working . Ice box fan is working . Changed defrost mode to basic from adaptive . Called techline to document SR 7726233808 . Found the bin for the freezer door was not in correctly and could have cause frost build up . Reinstalled bin . Cabinet is sealed . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W11032800 MOTOR-EVAP
Near Rochester, NY 14609
David
Job Details: 10/29/2019
OVEN WHIRLPOOL WFG550S0HZ1 Hinges are damaged ordering hinges; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Canandaigua, NY 14424
Steve
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced main control and user interface for persistently freezing. The customer is going to monitor over next three days.
Near South Bristol, NY 14424
Steve
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KBFS22ECBL00 Replaced both FF gaskets for ripped gaskets. Replaced damper for grinding damper. The refrigerator tests good
Near Rochester, NY 14626
David
Job Details: 10/29/2019
DRYER MAYTAG MGDB835DW4 Unit is not running due to an openMotor ; ordrng 1 W11126010 (motor-drve) and 1 W11133021 (cntrl-elec) and 1 WP8573713 (thermal cut off fuse)
Near Rochester, NY 14622
David
Job Details: 10/29/2019
REFRIGERATOR GE PFS22SISBSS Compressor is going off on its overload. Ordering start device ; ordrng 1 WR07X10097 (refer pressure tempe112.19)
Near Pittsford, NY 14534
Evan
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB8959SFZ4 Customer stated that upper rack is falling. Discovered that welds had snapped on right side track causing rack to hang. Replaced tracks on both sides. Rack tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14626
David
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW7000DW Unit displaying long drain and a water hazard code. Drain pump clear and operating normally removed excess flashing from some port and reinstalled pressure hose. Ran load size calibration and tested in auto test. Unit operating as expected
Near Ontario, NY 14519
Evan
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WUW35X24DS Customer stated that upper rack would not glide due to rack cutting into cooler liner on right hand side. Liner is not a serviceable piece. Called techline to document findings. SR: 7726229133. Techline to contact customer about product exchange.
Near Pittsford, NY 14534
Dave
Job Details: 10/29/2019
DRYER GE GFD45ESPM1DG Greased rear bearing and idler pulley . Ran unit for 15 mins unit tested good .ran unit with wet towels . Unit tested good .
Near Fairport, NY 14450
Dave
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFF305ESS02 Unit is making noise that is from normal operation of the unit from the damper and the compressor. Evap fan is good .. Unit tested good and is working as expected.
Near Rochester, NY 14610
Evan
Job Details: 10/29/2019
WASHER MAYTAG MVWC565FW2 Customer stated that unit was not spinning out large loads like towels or bed sheets. Checked for error codes upon arrival. Unit was displaying F0e5 code for unbalanced load. Customer had load in machine upon arrival. Load inside machine was load of sheets that had been bunched up towards center of agitator. After balancing load ran drain and spin for customer. Once load was balanced unit spun sheets out as it should. Advised customer that proper loading is essential to unit spinning out clothes properly. Unit itself tested good
Near Webster, NY 14580
Evan
Job Details: 10/29/2019
RANGE KITCHENAID KGSS907SSS01 Customer stated that time displayed on timer would randomly change while using timer. The rest of the unit is functioning as it should. Checked for error codes. Unit display f2e1 for stuck key. Cleared code. Quoted customer to replace control. Customer does not want to proceed at this time due to age of unit. Collecting service call fee
Near Ontario, NY 14519
Evan
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW7000DW0 Customer stating that unit is squeaking wile agitating. Checked for codes no codes present. Ran Manual agitation in test mode. Could hear noise customer was referring too During test of high agitation. Gear case seal is causing noise. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )
Near Rochester, NY 14623
Shaiman
Job Details: 10/29/2019
WASHER WHIRLPOOL WETLV27HW0 Customer not available returning later; schdld next appmnt for 10/28 MON !
Near Victor, NY 14564
Steve
Job Details: 10/29/2019
OVEN WHIRLPOOL RBD305PRS00 Customer stated the main control is loosing power randomly and then turning back on sometimes. The unit needs main control. The main control is discontinued. Waived service fee
Near Victor, NY 14564
Steve
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found the bail arm to ice maker not attached. Reattached bail arm for ice maker not shutting off. Leveled legs to align doors. The refrigerator tests good
Near Farmington, NY 14425
Steve
Job Details: 10/29/2019
OVEN WHIRLPOOL MGR6600FZ0 The bake and broil ignitor did not spark after selecting bake or broil. Removed connections to main control and spark board and reseated connections. The bake and broil are working as expected. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Rochester, NY 14626
Shaiman
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Part was not received ; ordrng 1 WPW10242407 (CORD)
Near Lima, NY 14485
Steve
Job Details: 10/29/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Replaced pump, sensor control and harness for not draining all the time. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Canandaigua, NY 14424
Steve
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Found the dispenser motor is seized. Ordering motor and shaft; rqstng P&A on 1 W10822606 (motor) and 1 WPW10347114 (shaft)
Near Williamson, NY 14589
Evan
Job Details: 10/29/2019
MICROWAVE WHIRLPOOL KMHC319ESS4 "Unit is heating intermittently on certain settings unit will heat items. For instance reheat when set to beverage will heat but if set to meal unit will not reheat. Unit will heat on popcorn setting but not on manual cook. Ordering capacitor and diode. Will use magnetron on return visit ; ordrng 1 W10561770 (CAPACITOR ) and 1 W11256462 (DIODE), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
Near Victor, NY 14564
Steve
Job Details: 10/29/2019
WASHER MAYTAG MVWB766FW0 Found gearcase is loud causing no spin. Ordering gearcase ; ordrng 1 W10811956 (gearcase )
Near Churchville, NY 14428
Shaiman
Job Details: 10/29/2019
WASHER MAYTAG MVWB725BW0 Customer reports the unit won’t spin out clothes as it should. F51 error code stored. Ran test cycle. Unit attempts to spin but does not get to full speed. Motor RPS sensor is faulty. ; ordrng 1 WPW10178988 (ROTOR SENSOR)
Near Pittsford, NY 14534
Steve
Job Details: 10/29/2019
DRYER GE GFD45ESPM1DG Helped Dave. Grease rear bearing and idler. Ran for more than ten minutes on high heat. No squealing noises. If problem persists the dryer may need a drum.
Near Rochester, NY 14614
Shaiman
Job Details: 10/29/2019
DISHWASHER FRIGIDAIRE LFBD2409LBOB Unit does not respond to functions. Power is going to unit. User interface should be replaced. Customer will make contact if they decide to proceed with repair. ; ordrng 1 154852501 (USER INTERFACE ) and 1 5304501595 (CONTROL BOARD)
Near Webster, NY 14580
Evan
Job Details: 10/28/2019
DRYER WHIRLPOOL WHD3090GW0 Customer stated that unit was not heating. Upon inspection checked for error codes. No codes present. Called techline. SR: 7726212666. Ran diagnostic cycle and waited till unit cycled to test S05. Unit was producing buzzing noise during test but never running compressor. Techline is submitting for unit to be exchanged.
Near Webster, NY 14580
Evan
Job Details: 10/28/2019
DISHWASHER KITCHENAID KUDS35FXSS2 Customer stated that units lower spray arm was rubbing against pro scrub inside back of tub. Ran diagnostic cycle with clear plastic door on front of unit to observe. Discovered that spray arm was only spinning intermittently causing arm to rub. Canceled cycle and ran normal cycle to confirm issue. During normal cycle unit did not have issue. Ran diagnostic cycle again unit did not have issue with spray arm. Unit completed cycle as it should. Unit may need wash motor but seems to be running as it should at this time. Customer to monitor
Near Rochester, NY 14626
David
Job Details: 10/28/2019
MICROWAVE GE PS89240DF188 Unable to uninstall alone due to electrical ship being too short. Will need another tech scheduling for Monday ; schdld next appmnt for 10/28 MON 8 am
Near Hamlin, NY 14464
David
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Adjusted doors so they would close better. Handles do not line up but was able to get doors to close and seal. Pics attached. Hand to shim lower hinge to accomplish adjustment
Near Webster, NY 14580
David
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MFI2568AES Was unable to reprogram the new control. Re ordering high voltage board ; ordrng 1 WPW10310240 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE505W0HS1 Showed customer new panels. The appearance of the inside of the side panels is normal and consistent. New panels will not change the oxidation that occurs after they are manufactured. This doesn’t put the side panels at risk of rusting through. Explained this to the customer. They opted to not have the panels replaced
Near Rochester, NY 14617
David
Job Details: 10/28/2019
RANGE WHIRLPOOL WEE745H0FS2 Indicator lens is broken. Ordering indicator; ordrng 2 WP3196068 (cables)s
Near Rochester, NY 14617
David
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW4930XW3 Replaced actuator and gear case due to motor fault and a worn bearing. Ran calibration and tested in diagnostics. Unit tested good
Near Henrietta, NY 14467
Steve
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MZF34X16DW01 Customer states that control is changing temp setting without user input. The temps were a Little warm at 10 degrees. Ordering control board. ; rqstng P&A on 1 W11382529 (CONTROL BOX)
Near Webster, NY 14580
David
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02 Replaced evaporator and compressor due to unit not cooling. Unit began cooking after install
Near Fairport, NY 14450
Steve
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTM354DSS4 Replaced motor/sump assembly for seized motor. Ordering bottom rack wheels for wheels falling off. ; ordrng 4 WPW10195417 (wheel MAIL OUT ONLY)s
Near Henrietta, NY 14467
Shaiman
Job Details: 10/28/2019
DRYER WHIRLPOOL MEDC465HW0 "Customer concerned about unit not drying right and the door seal falling apart. Replaced seal, but then discovered the inner door is bent. Unit is not drying correctly because the vent is crushed. Suggested customer to have the vent fixed. Replacing seal and inner door. ; ordrng 1 W10861521 (SEAL) and 1 WPW10463967 (INNER DOOR)"
Near Henrietta, NY 14467
Shaiman
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer reports the unit stops mid cycle & the sensor & start button flash until it has to be resumed manually. Also states when the unit is done the indicator light is red. No error codes stored. Suspecting a control issue is present. Replacing control. ; ordrng 1 W11305297 (CONTROL)
Near Brockport, NY 14420
Shaiman
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE104DSS0 "Customer concerned about unit not washing. Stated that after resetting the breaker the unit washed, but the dishes were not dry. 6-6, 7-1, error codes stored. Unit will fill and drain but will not wash. Suspecting a failed motor, but due to the intermittent wash event, the control could be faulty too. Replacing motor, returning with control & heater. ; ordrng 1 W10703867 (HEATER) and 1 W10854215 (CONTROL) and 1 WPW10605057 (SUMP MOTOR ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Churchville, NY 14428
Shaiman
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE234GPS0 Replaced rack & tracks. Repair successful.
Near Lima, NY 14485
Dave
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Rust on freezer door and fresh food door . Took pictures. . Cleaner didn't help .Need new doors and parts for door ; ordrng 1 LW10642551 (dor-fip) and 1 LW10642554 (dor-fip) and 4 W10830982 (plug-hndle)s and 1 W11178521 (nameplate)