We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Henrietta, NY 14467
Steve
Job Details: 07/21/2021
Replaced motor sump for not starting. The dishwasher tests good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Macedon, NY 14502
Steve
Job Details: 07/21/2021
Replaced diffuser and evap fan motor for not cooling properly.
We serviced a
ROPER DRYER
Model RED4440VQ1
Near Fairport, NY 14450
Steve
Job Details: 07/21/2021
Replaced rollers and idler for loud operation. The dryer tests good; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Mendon, NY 14506
Steve
Job Details: 07/21/2021
Found the dishwasher was not turning off the water valve when filling and the float switch was shorted. The washer overfilled and flooded floor. Found the spray arms were also not spinning.. the customer is going to replace.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/21/2021
"Replaced door catch for dryer door not closing properly. Replaced fuse for not starting. The dryer tests good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH , used 1 WP3392519 (Fuse) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/21/2021
"Found washer has shifter error code and will not shift to spin. The gearcase is also very loud. Ordering shifter, motor and gearcase]="
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Livonia, NY 14487
Steve
Job Details: 07/21/2021
Found the user interface not responding. Power is good to dryer. Removed user interface panel and cleaned circuit board next to plug in from control and the dryer is now responding. Added dielectric grease spray to board to stop corrosion on copper contacts. The dryer tests good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneseo, NY 14454
Steve
Job Details: 07/21/2021
Replaced actuator for shifter fault and clothes not spinning out properly. The washer tested good.; used 1 WPW10006355 (Actuator) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Fairport, NY 14450
Evan
Job Details: 07/21/2021
Replacing all parts listed due to unit shutting off during cycle. Replaced all parts. Ran diagnostic cycle. Unit completed cycle as it should. Ran drain and spin to confirm unit is working outside of test mode. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fairport, NY 14450
Evan
Job Details: 07/21/2021
Customer stated that unit was dripping from dispenser after using dispenser. Reseated connections at Johnson fitting at bottom of door. Unit was still dripping. Adjusted fill line at dispenser and unit stopped dripping. Tested unit multiple times. Could not replicate issue. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Fairport, NY 14450
Evan
Job Details: 07/21/2021
Customer stating that unit is not drying items. Discovered that heater tested open. Found broken terminal connector on heating element causing issue. Ordering heater ; ordrng 1 W11537778 (HEATER )
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW4
Near Penfield, NY 14526
Evan
Job Details: 07/21/2021
Called customer to inform them I was in route to home. No response left voicemail. Arrived at home. No response at door. Had office attempt to contact customer. Waited 15 mins and tagged door for customer to contact office ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Sodus, NY 14551
James
Job Details: 07/21/2021
"Unit flashes spin cycle when turned on. No error codes. Reset control and tested drain and spin and unit was screeching. Replaced control, cam. Actuator, and belt. Calibrated and ran spin cycle successfully. ; used 1 W10721967 (Cam), 1 W10006384 (Belt), and 1 Wpw10006355 (Actuator) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Ontario, NY 14519
James
Job Details: 07/21/2021
Unit not turning on. 240v to unit. Thermal fuse blown replaced fuse and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Penfield, NY 14526
James
Job Details: 07/21/2021
Unit buzzing loudly during use. Turned power to 10% and buzzing stopped. Need magnetron. ; ordrng 1 W11402082 (Mag)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
James
Job Details: 07/21/2021
Replaced ui and drain pump. Cleared pressure hose and started cycle of towels. Unit progressed through the cycle properly. Customer is to monitor if clothes spin out. ; dspstn on spec-tagged invntry: 1 W11458345 PUMP- WATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Webster, NY 14580
James
Job Details: 07/21/2021
Icemaker gets halfway through cycle and stops. Inspected lower harness and found conduit cracked. Taped conduit. Replaced Icemaker and it cycled and filled properly. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Rochester, NY 14617
Tanner
Job Details: 07/19/2021
"Complaint of no drain/spin. Following stored errors:F7E5 basket spin speed errorF9E1 long drainUnit full of water. When running drain and spin cycle or running drain in diagnostic drain pump never runs. Confrimed 113 VAC at drain pump all the time. Even when no cycle is requested. Drain relay fused shut causing Drain to run to failure. Needs new drain pump and ACU. Customer researching replacement options. Will call atec if they opt fot repair.; rqstng P&A on 1 W10625696 (ACU), ordrng 1 WPW10581874 (Drain pump), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Rochester, NY 14613
Tanner
Job Details: 07/19/2021
Unit resides in a household not up to standards I can work in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14615
James
Job Details: 07/19/2021
Unit not cooling icemaker fell off. Back wheels broken. Front left foot broken. Removed icemaker and found ice buildup in freezer fan. Removed frost and tested. Partial frost pattern due to sealed system leak. ; ordrng 1 WPW10321158 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10359256 (Roller) and 2 WP2179826 (Rivet)s and 2 WPW10475495 (Roller)s and 2 W10896690 (Lokring)s and 2 W10896677 (Lokring)s and 2 W10896678 (Lokring)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14619
James
Job Details: 07/19/2021
Unit was frosting up and ice was hitting the fan. Customer defrosted and now unit is cooling. Could not get control into diagnostics to test defrost. Issue either control or thermistor that is ts. Ordering control and will evaluate frost pattern. ; ordrng 1 W11371382 (Control) and 1 Sh15
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14620
Tanner
Job Details: 07/19/2021
Complaint of excess shaking. No stored errors. Machine is balanced however is pitched forward. Leveled machine as well as possible. Floor unit rest on has a small grade. Tested via diagnostic and unit tested good. Reviewed use and care for unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Rochester, NY 14624
Tanner
Job Details: 07/19/2021
Replaced ACU. Calibrated unit. Tested via autodiagnostic and unit teted good. Unit not on isolated circuit. Sharing power with dryer and light fixtures. Customer advised manufacturer instructs appliance be on dedicated circuit.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Pittsford, NY 14534
Tanner
Job Details: 07/19/2021
"Complaint of unit being inoperable since spilling detergent on panel. On arrival unit not responsive. Power cycled unit. Unit now turns on. Following stored errors:F6E3 communication error between ACU/UIF2E1 stuck keyRan encoder test and all buttons/LEDs passed. Ran autodiagnostic cycle and completed without issue. Confirmed continuity through ACU-Ui harness. Measured 4.9VDC from ACU to UI, a valid reading. No more specificatins from manufacturer provided to troubleshoot boards further. Advised customer to use machine like normal, if issue persists customer quoted for both ACU and UI.; rqstng P&A on 1 W11130238 (ACU), ordrng 1 W11130339 (Fascia-UI), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Pittsford, NY 14534
Tanner
Job Details: 07/19/2021
Complaint of humming noise during wash.Point unit in diagnostic and all panel LEDs flickered then went out. Touch pad completely non responsive to touch however unit still went into and completed diagnostic cycle. Could not reproduce customer complaint but description of issue consist with rubbing noise from spray arms. Ordering new spray arms and UI.; rqstng P&A on 1 W11094415 (UI) and 1 WPW10448645 (Spray arm) and 1 W11101428 (Wash arm)
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Rochester, NY 14620
James
Job Details: 07/19/2021
Control broke off panel. Installed washers on screws behind control. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Ontario, NY 14519
Evan
Job Details: 07/19/2021
Replacing user interface and control due to unit displaying f6e3 code for UI and control communication failure. Replaced both parts. Ran diagnostic cycle. Unit tests good ; dspstn on spec-tagged invntry: 1 W11135392 CONTROL
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL1
Near Rochester, NY 14620
James
Job Details: 07/19/2021
Replaced upper rack adjusters and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Canandaigua, NY 14424
Dave F
Job Details: 07/19/2021
Frost build up on back wall of fresh food section and some frost on panel in freezer and by door gaskets in freezer . Door gaskets are sealing . Doors are closing as expected. Temperatures are good . Called techline SR 7731273162 . Sent pictures to techline . Back side of cabinet has a spot that feels kinda of soft . Techline is sending unit to engineering. Will contact me or customer to resolve issues . Customer will monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF01
Near Ontario, NY 14519
Evan
Job Details: 07/19/2021
Customer stated that unit will not produce ice. Discovered that bucket was full of frozen ice. Bail arm has broken causing ice maker to constantly call for water. Removed and cleared ice from bucket. Replaced ice maker. Cycled power and heard unit fill. Unit tested good
We serviced a
WHIRLPOOL RANGE
Model W11219379
Near Naples, NY 14512
Dave F
Job Details: 07/19/2021
Dent on top front of oven door. Ordering part# W11219379. Took photo of door. ; ordrng 1 W11219379 (glass-door)
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWS02
Near Honeoye Falls, NY 14472
Dave F
Job Details: 07/19/2021
-23 in low side . 71 in high side . When running. When off equalized 16 on low side and 17 on high side . Could not find any leaks anywhere in the system .Called techline SR 7731271739 . Pressures indicate low side leak . Techline deemed unit unrepairable spoke with customer they understood.
We serviced a
WHIRLPOOL WASHER
Model WTW6800WL1
Near Pittsford, NY 14534
Steve
Job Details: 07/19/2021
Found the unit not draining removed drain pump and turned the impellers and it started working as expected. Possible debris in pump. If problem persists preorder W10536347 drain pump.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Rochester, NY 14609
James
Job Details: 07/19/2021
Unit running with no frost pattern. 5psi low side. Need evap and compressor. ; ordrng 1 WPW10507886 (Compressor) and 1 W11459354 (Evaporator) and 1 W10830162 (Gasket) and 1 W10830283 (Gasket) and 1 Sh15 and 2 W10896690 (Lokring)s and 2 W10896678 (Lokring)s and 1 Wpw10143759 (Filter)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QKB02
Near Webster, NY 14580
James
Job Details: 07/19/2021
Temp fluctuating. Full frost pattern with fans functioning. Compressor cycled on twice when energized. Cannot confirm if compressor is short cycling or unit gets stuck in defrost. Need to inspect at later time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Ontario, NY 14519
James
Job Details: 07/19/2021
"S16360Unit leaking when filter is installed and water is developing inside ff defrost pan. Defrosted drain and adjusted drain pan. Inspected filter area and couldn't find leak. Suspect leak is from housing. If leak occurs order housing. If ice occurs order drain kit W11457241; ordrng 1 W11194438 (Housing) and 1 Sh15, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Webster, NY 14580
James
Job Details: 07/19/2021
Unit leaking inside freezer. Fill tube is cracked. Icemaker intermittent to turn itself off cycled icemaker and it never filled. Need tube and icemaker. ; ordrng 1 4317943 (Icemaker) and 1 WPW10601149 (Tube)
We serviced a
WHIRLPOOL DRYER
Model LER7646EQ2
Near Rochester, NY 14618
Steve
Job Details: 07/19/2021
"Replaced belt and idler pulley for broken belt. The dryer tests good.; dspstn on spec-tagged invntry: 1 341241 BELT , used 1 WP691366 (Idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ05
Near Rochester, NY 14610
Steve
Job Details: 07/19/2021
"S38253Replaced drain tube for blocked drain and ice accumulating on freezer floor. Removed ice and the refigerator tests good ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 W10619951 (Drain tube) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Penfield, NY 14526
Steve
Job Details: 07/19/2021
Found the middle spray arm fallen off. Reinstalled spay arm. It worked as expected in diagnostics. If problem persists preorder W11545334 spray arm.
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW0
Near Penfield, NY 14526
Steve
Job Details: 07/19/2021
Found at the start of the cycle the dryer had 233 volts. The voltage dropped to 228 while drying then shut off . The dryer lost one leg of voltage and after it shut off the power to the dryer was only 115 volts and it would not run. The customer needs and electrician to repair power to dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Walworth, NY 14568
Steve
Job Details: 07/19/2021
The door that came in was dented. Took pics. Ordering another door. ; rqstng P&A on 1 LW11026427 (Door fz black)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Farmington, NY 14425
Steve
Job Details: 07/19/2021
Replaced oven control board for lights flickering and dimming out. The oven and the lights tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Canandaigua, NY 14424
Steve
Job Details: 07/19/2021
Replaced main control for erratic behavior and stuck In drain cycle with door locked. The washer tested good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Brockport, NY 14420
Dave L
Job Details: 07/19/2021
Found loose front drum slider making a popping noise while running. Properly fastened slider back into place. Unit was quiet afterwards
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Parma, NY 14559
Dave L
Job Details: 07/19/2021
Unit was making a loud noise when In use due to a loose blower wheel. Tighten blower to motor shaft. Unit tested ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00O
Near Spencerport, NY 14559
Dave L
Job Details: 07/19/2021
ReplacedCracked water valve. Leak tested connections unit checks ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rochester, NY 14606
Dave L
Job Details: 07/19/2021
"Found unit with both evaporators frosted over. Customer was under the impression that this was a sealed system issue from a previous services. This unit is under co tract with NSI because we dont work with NSI I provided a quote to replace the failed freezer evaporator fan with harness, and to defrost both sections. Customer is going to inquire about reimbursement through NSI. Collected a deposit for fan and Service call. ; ordrng 1 W11249952 (Fan/ harness) and 1 Sh (Shipping)"
We serviced a
MAYTAG WASHER
Model 110.21302013
Near Rochester, NY 14612
Dave L
Job Details: 07/19/2021
Replaced actuator due to unit not spinning. Watched drain and spin cycle until completion to verify. O; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Rochester, NY 14612
Dave L
Job Details: 07/19/2021
Replaced freezer led light that was out. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWBB0
Near Rochester, NY 14626
Dave L
Job Details: 07/19/2021
Found ice maker stuck mid cycle. Removed cube that was stuck in mold. Ice maker finished harvest . Could hear water momentarily fill then stop. After that the water valve closed. Unable to determine if it is a module issue or water valve issue. Returning with both. Ice maker to be installed first. ; ordrng 1 WPW10420083 (Valve) and 1 W10884390 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Greece, NY 14626
Dave L
Job Details: 07/19/2021
Ice and water will not dispense because the left fresh food door liner is cupped and wont contact the door switch. Ordering door ; ordrng 1 W11435353 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Hilton, NY 14468
Dave L
Job Details: 07/19/2021
Replaced freezer door due to poor seal.
Near Hilton, NY 14468
Dave L
Job Details: 07/19/2021
Customer has to run the dryer more than once to achieve dry clothes. Airflow testing poor. Venting is through a wall with no access from this unit. The customer will have to ha e property maintenance service the vent
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Penfield, NY 14526
Evan
Job Details: 07/19/2021
"Customer is having issue with display stating that numbers in display will disappear but keypad is still functional. Checked ribbon cable connection to control. Attempted to replaced control but did not have correct part. Ordering control panel ; ordrng 1 W10891019 (panl-cntrl), dspstn on spec-tagged invntry: 1 W11182110 CONTROL"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14605
Evan
Job Details: 07/19/2021
Customer stated that unit is experiencing long dry times. Issue is the same as before dryer vent is severely clogged causing issue. Customer will need to have vent replaced to correct issue. Dryer itself is operating as it should
We serviced a
GE WASHER
Model DSKP333ECWW
Near Rochester, NY 14621
Evan
Job Details: 07/19/2021
"Customer is stating unit will not start cycle. Discovered that timer knob has stripped out internally causing timer not to move. Ordering timer knob ; ordrng 1 WE1X1263 (knob,timer (wht))"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Rochester, NY 14616
Evan
Job Details: 07/19/2021
Customer stated unit was showing a lo flo error code. Unit was showing f8e1 code stored. Discovered that cold water valve would not actuate. Replaced water valve and tested unit. Unit now filling as it should. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Irondequoit, NY 14617
Evan
Job Details: 07/19/2021
Customer stating that unit will not spin out correctly. Discovered f5e1 and f5e2 code stored for lid lock faults. Replaced lid lock and tested unit. Unit now spinning as it should. Unit tested good ; used 1 W10810403 (LID LOCK ASSY) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14617
Evan
Job Details: 07/19/2021
Customer stated that unit would not wash. Discovered error code 4-3 stored for wash motor failure. Replaced wash motor and ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14609
Dave F
Job Details: 07/19/2021
"According to previous documentation, unit is infested with cockroaches. Called teach line to document current condition of unit SR7731267805. Techline said it is a health and safety hazard and is neglect on unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14621
Dave F
Job Details: 07/19/2021
"Customer states unit not cooling. When arrived unit was unplugged and defrosted. Plugged unit in. Compressor turned on. Fans turned on. Condenser line hot showings refrigerant in system. Customer complained of ice maker not working and leaking water. Ice maker tested good. Unit is not connected to water, cannot test any further. Customer must leave unit running. Explained to customer humidity control needs to be turned on. Customer did state they heard noises from fan which could be ice build up from moisture control not being on. Customer will monitor. Unit tested good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Henrietta, NY 14467
Dave F
Job Details: 07/19/2021
"Customer complaint not enough water in machine while running. F0E3 error code for overload. Factory reset machine. Tested water valves, working good. Calibrated unit. Ran auto diagnostics, tested good. Ran unit on normal cycle to see fill level. Filled to appropriate level. Tested on bulky with deep fill. Filled to appropriate level. Went over unit with customer. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Scottsville, NY 14546
Dave F
Job Details: 07/19/2021
"Dishwasher not drying dishes .Ran diagnostics on unit. No error codes. All functions tested good. Unit tested good. Recommended using sensor wash, high-temp wash, and heat dry. Customer is using rinse aid . Customer will monitor."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Avon, NY 14414
Dave F
Job Details: 07/19/2021
Lid cracked at hinge on left side. Needs new lid. Ordering part # W11117421. ; ordrng 1 W11117421 (lid)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS2
Near Pittsford, NY 14534
Tanner
Job Details: 07/19/2021
Service fee covered under 102799Complaint of broken door handle. Inspected door and outter bracket that holds screw and washer tight to door has broken. Called trade care regarding 120 months part warranty on inner door and was provided parts authorization. Ordering door as assembly.Authorization Parts: kxtl800ap1; ordrng 1 W11205125 (Door)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Webster, NY 14580
James
Job Details: 07/19/2021
Unit squeaking and vibrates. Customer said basket got stuck and had to freed. No error codes. Ran test 12 and found rear bearing squeaking during cycle and would get louder as cycle continued. Ran drain and spin and got low fl error at 11 minutes. Unit would not get passed sensing cycle until 3 minutes then started squeaking again. ; ordrng 1 W11287253 (Tub) and 1 W11322903 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14609
Tanner
Job Details: 07/19/2021
"Q1 no Q2 no Q3 noComplaint of poor wash. Customer unloaded unit on arrival. Some Items in dishwasher are too large. Complaint of no cleaning. Following stored errors:F2E1Ran autodiagnostic cycle and runs without issue. Spray arms are clogged with debris. Attempted to unclog spray arms but some ports still clogged.; ordrng 1 WPW10448645 (Upper spray arm) and 1 W11101428 (Wash arm), dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDE3
Near Geneseo, NY 14454
Steve
Job Details: 07/19/2021
Replaced main control and user interface fo dishwasher cancelling cycle shortly after it starts. The dishwasher tests good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Macedon, NY 14502
Dave F
Job Details: 07/14/2021
Found top light in fresh food section out and the other top lights were dim. Also found light in freezer was dim. Removed and replaced the light that was out on front left top of fresh food section with part # W10695459. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Fairport, NY 14450
Dave F
Job Details: 07/14/2021
"Removed and replaced ice maker, fill tube, water valve and damper. Recommended to customer to stager up selves in fresh food section to avoid freezing. Tested unit. all tested good."
We serviced a
JENN AIR REFRIGERATOR
Model JFC2089WTB5
Near Penfield, NY 14526
Dave F
Job Details: 07/14/2021
Found frost build up on bottom of freezer between door and gasket. moisture on mullion. Found humidity control was turned off on unit. Turned on humidity control. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Canandaigua, NY 14424
Steve
Job Details: 07/14/2021
Sr # 773109457343 degrees on top shelf right 36 on left top rear shelf. Fill tube was frozen again. Looks like it made a couple cubes then stopped .. called tech line and documented all the work that has been done. Lowered freezer temp and replaced fill tube heater.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRS00
Near North Chili, NY 14514
Dave F
Job Details: 07/14/2021
Replaced control board on unit. Tested unit. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Churchville, NY 14428
Dave F
Job Details: 07/14/2021
"Error code F3E2 inlet water temp. Error code F0E4. Tested unit on high spin, unit is spinning good with no excessive shaking. Found water valve was bad. Replaced water valve. Calibrated unit. Ran auto diagnostic. Showed customer that unit wasnt shaking. Unit tested good ; used 1 W11165546 (VALVE) from stock"
We serviced a
MAYTAG FREEZER
Model MQF2056TEW02
Near Henrietta, NY 14467
Dave F
Job Details: 07/14/2021
"2 degrees in unit. Tested defrost timer, heater turned on. Tested thermostat set at 4 which should be at or near 0 degrees. Unit tested good. Customer will monitor."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Avon, NY 14414
Dave F
Job Details: 07/14/2021
"Error code F6E3 No communication from the MCU detected by the ACU.Found tear in bellow. Followed service pointers W11436352 and W11504923. Ordering bellow W11314648, UI W11319991, main control W11322903 and dispenser W11465532. If parts come early call customer to schedule sooner. ; ordrng 1 W11314648 (bellow) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec) and 1 W11465532 (Dispenser assembly)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Webster, NY 14580
Evan
Job Details: 07/14/2021
Customer is still experiencing issue with items spinning out. Checked for error code upon arrival. Unit had an Off Balance Load error code stored (F0e5). Ran test cycle to confirm function. Unit progressed through cycle as it should. Spoke with customer about issue and what cycles are being used. Customer stated that she is using mostly Normal cycle and has never used the deep water wash. Technician explained that this machine is a low water machine and it will not spin out correctly if the correct cycle is not selected. Advised customer when doing any larger loads they need to use either bulky/sheets or power wash setting with the deep water wash selected. Also advised customer to be sure unit is being loaded evenly around agitator items need to be positioned along the edge of agitator evenly. If they do not do so they will continue to have the same issue. Called techline to document issue SR: 7731245961; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Webster, NY 14580
Evan
Job Details: 07/14/2021
Replacing console due to unit failing to produce chime when powering up or down and also when selecting cycle unit would not make any noise. Replaced console and tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Fairport, NY 14450
Evan
Job Details: 07/14/2021
"Replaced control and lid lock due to unit not responding to commands. Replaced both components. Ran diagnostic cycle. 1/2 way through diagnostic cycle unit shut off and displayed lid locked icon on control. Unit would not respond to commands after this happened. Reordering control and latch in addition to drain pump ,actuator and motor ; ordrng 1 W10913953 (actuator) and 1 W10919003 (pump-water) and 1 W11307244 (latch) and 1 W11497303 (MOTOR ) and 1 W11498190 (CONTROL )"
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Pittsford, NY 14534
Evan
Job Details: 07/14/2021
Customer stating that unit is not heating but still tumbling. Discovered that heating element tested open. Ordering element.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Pittsford, NY 14534
Evan
Job Details: 07/14/2021
Customer is stating that unit is not drying. Checked incoming voltage unit is receiving 240v. Ran test cycle. Could hear unit making noise coming from filter tower. Discovered hat blower wheel was loose on motor shaft and was not moving air through cabinet properly. Tightened blower wheel and tested unit. Unit now moving air as it should. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14615
Dave L
Job Details: 07/14/2021
"The unit is screeching when spinning. Found that the belt is slipping due to excess oil dripping from the gear case. Ordering gearcase, belt, cam , and motor. ; ordrng 1 W11454741 (Gear case) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14616
Dave L
Job Details: 07/14/2021
Found frost build up near fan. Freezer door was no sealing. Realigned door rails. Removed frost from freezer and fan. Tested thermistor and damper. Tested defrost .Unit testing ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
Dave L
Job Details: 07/14/2021
Cleaned drain pan due to odor. No charge
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ02
Near Rochester, NY 14608
Dave L
Job Details: 07/14/2021
Replaced the ice maker due to intermittent ice. Customer to monitor
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Rochester, NY 14611
Dave L
Job Details: 07/14/2021
Lid is cracked at the hinge ordering lid; ordrng 1 W11259006 (Lid)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
Dave L
Job Details: 07/14/2021
"Found evidence of a leak at the vent. Customer states unit has been leaking since dispenser was changed. Did not see the unit leak from the dispenser. Ordering vent, gasket and dispenser. ; ordrng 1 W11038720 (Vent) and 1 W11184028 (Gasket) and 1 W11092649 (Dispenser)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM4
Near Webster, NY 14580
James
Job Details: 07/14/2021
"After power surge, front panel was off and unit wasn't cooling. Unit cycled back on by itself after a few days. Freezer at 7 deg with icemaker functioning. Customer is to monitor. If problem persists replace control. Sc 93.50WPW10312695 140.00Sh15Labor 106.75Tax 28.42Total 383.67"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
James
Job Details: 07/14/2021
"Unit stops mid cycle or runs continuously until power button is selected. Tested ui and several buttons not responding. Ran diagnostics cycle and it ended with an inch of water inside tub. Checked drain filter and found no obstructions. Ran test 1 and 2vthen cancelled cycle, unit powered off full of water and would not drain until power was reset. Ordering pump and ui. ; rqstng P&A on 1 W11319991 (Control panel) and 1 W11458345 (Pump)"
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM01
Near Webster, NY 14580
James
Job Details: 07/14/2021
Unit not making ice. Crisper bins stuck. Cycled icemaker and it will run continuously without filling. Need Icemaker. Crisper shelf broke in center so rail is no longer attached. Need rail and crisper shelf. ; ordrng 1 W10882923 (Icemaker) and 1 WPW10326469 (Rail) and 1 WPW10329866 (Support)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Webster, NY 14580
Tanner
Job Details: 07/14/2021
"Bailed out tub full of water. Found rust on wash basket due to unit being unable to drain. Ordering new wash basket. Replaced ACU and drain pump. Waited 3 minutes for new ACU to go through power off cycle. ACU then flashes F3E2 error and drain pump runs continuously. Inspected pressure hose and hose appears good. Attempt to remove hose from pressure port to clean pressure dome. Port breaks off of tub. Unit unusable without ability to read pressure. Ordering; wash basket, wash tub, gearcase due to old one needing to be hammered out, lower harness (includes new pressure hose), ACU. ; ordrng 1 W11219115 (Tub outter) and 1 W11178227 (Wash basket) and 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W11419171 (ACU), dspstn on spec-tagged invntry: 1 W11419171 CONTROL"
We serviced a
WHIRLPOOL DRYER
Model LGQ9858PW0
Near Ontario, NY 14519
Tanner
Job Details: 07/14/2021
Replaced timer. Ran unit empty and timer advances in accudry.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Webster, NY 14580
Tanner
Job Details: 07/14/2021
Q1 no Q2 no Q3 noComplaint of incomplete cycles on towels. Towels left with suds and sop. Customer is letting machine dose soap. No stored errors. Completed autodiagnostic without issue. Had customer start load of towels. Customer loading machine properly. Not overloaded. Reccomended customer set water fill to deep water. Auto sense does not deliver enough water for towels. Lack of water is causing soap not to dissolve leaving wet soapiness on towels at end of cycle.Reccomended additional rinse and deeper rinse by selecting fabric softener option.
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS9
Near Rochester, NY 14617
Tanner
Job Details: 07/14/2021
Q1 no Q2 no Q3 Complaint of upper rack falling. Inspected rack and adjuster has broken. Following stored errors:F6E6 cold water errorRan auto diagnostic and water was cold at initial fill. Ran water at sink for approximately 25 seconds before achieving hottest water. Customer advised to prime hot water at sink prior to starting a wash. Completed diagnostic without issue. Replaced adjusters with upgraded assembly. Tested unit and unit tested good.; used 1 SH15 (STANDARD S/H) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hilton, NY 14468
Dave L
Job Details: 07/14/2021
Dishwasher would not drain due to disposal plug still being in place. Removed plug fros disposal dishwasher drain port. Verified drain cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Rochester, NY 14616
Dave L
Job Details: 07/14/2021
Customer concerned with doors not lining up. Found that the unit is installed on a sloped floor preventing it from achieving alignment without shimming the rear wheels. Customer would like the unit to be able to roll out for cleaning purposes. Explained that the unit can not be leveled without locking feet it place. Left unit on its wheels. Documented scratches on left hand side of the cabinet. Photos attached. Unit checking ok.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Rochester, NY 14616
Dave L
Job Details: 07/14/2021
Agitator has released from its set screw. Added plastic washer to keep agitator from slipping. If problem persists order W10836496 barrel
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Irondequoit, NY 14617
Evan
Job Details: 07/14/2021
Repacking drain pump due to original pump failing to run. Replaced pump. Ran test cycle. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Newark, NY 14513
Steve
Job Details: 07/14/2021
Replaced main control and ui for erratic behavior. The washer tested good.