We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Irondequoit, NY 14609
James
Job Details: 03/28/2023
Replaced gearcase and calibrated. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baldwinsville, NY 13027
Chuck G
Job Details: 03/28/2023
"Customer stated the unit not filling with water, start cycle spins and goes right to complete. No water. Found error code f3e2 pressure sensor failure normal, cleared pressure hose and reattached to board. Recalibrated board and retested under normal water comes in and everything runs good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Dansville, NY 14437
Dave F
Job Details: 03/28/2023
"Dishwasher not drying dishes. Water to the dishwasher was not hot enough. Gave customer best wash cycle options. Sensor ,high temp and extended dry. Customer is going to look into the water temp. Heater works In diagnostics and tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14622
Andres V
Job Details: 03/28/2023
This address is not correct I showed up and it was a business. I called both numbers left a voicemail and waited 15min but never heard back. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Rochester, NY 14617
Andres V
Job Details: 03/28/2023
I went to replace water When I took off water connection I turned on water and found that it had very little pressure. I opened valve all the way but could not get a good flow. I informed customer of this and let him know to get plumber to check out why theirs little pressure and then let us know if unit is still not making ice.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Perry, NY 14530
Josh Henchen
Job Details: 03/28/2023
"Customer stated dryer is making a thumping sound during spin. Checked and found idler pulley worn/damaged. Used repair kit and tested, all functions as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Rochester, NY 14612
James
Job Details: 03/28/2023
Unit intermittent to start cycle. Lid lock not going all the way in to lock. Adjusted unit and recalibrated unit functions properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Webster, NY 14580
Andres V
Job Details: 03/27/2023
Customer stated unit was giving him F8E4 error code for flood switch activated. I diagnosed unit found water in drip tray. I cleared out tray and started a normal cycle and watched for leaks. I did not see any water leaking onto tray. I cleared error codes and explained to customer what error code meant and what to do if it happened again. ; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Webster, NY 14580
Andres V
Job Details: 03/27/2023
"Customer stated that unit is still having same issue. James suggested replacing the pump and control board. Pump is under the ten year warranty. I gave customer a quote for control and labor on both parts. They want to think about repair if it's worth it. If customer calls back order WPW10591570, W11225084"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Webster, NY 14580
Andres V
Job Details: 03/27/2023
"Customer stated unit was making a buzzing sound. I diagnosed unit found compressor was seized, their is a service pointer for this issue (w11634348). Unit needs new compressor. ; ordrng 1 W11504415 (8.5/8 Lok ring) and 1 W11504431 (7/5 Lok ring) and 1 W11506619 (8 Lok ring) and 1 W10913906 (Process tube) and 1 W11370574 (Compressor) and 1 W11504433 (6/4 lok ring) and 1 W11504447 (5/6 Lok ring) and 1 WPW10662129 (Start device) and 1 WPW10197428 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Penfield, NY 14526
Andres V
Job Details: 03/27/2023
"Customer stated unit would not start unit would just hum. I diagnosed unit found connection to the capacitor broke off. I talked to customer and asked them if they wanted a new harness but I would have to order it or I could splice it and use connectors. Customer wanted unit back up and running today so used connectors. I tested unit, washer is now working properly. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Penfield, NY 14526
Andres V
Job Details: 03/27/2023
"I replaced the UI. Tested it, unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Syracuse, NY 13215
Chuck G
Job Details: 03/27/2023
"Customer stated that he is hearing a knocking noise from the unit. I was able to duplicate the issue and determined that the noise was refrigerant running through the system. Evacuated refrigerant, vacuumed down unit to 479 microns-42 minutes. I charged unit with 54 grams of R600. Unit is much quieter but you can still hear the refrigerant going through the system- normal operation. Unit tested good. Called tech line SR#7736043070"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Manlius, NY 13104
Chuck G
Job Details: 03/27/2023
"Replaced entire gear case assembly with stator,rotor, and clutch. Recalibrated the machine and ran diagnostics no return codes and everything tests good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Jamesville, NY 13078
Chuck G
Job Details: 03/27/2023
Installed new drawer with uiboard. Confirmed all functions are working normal after install. Everything works normal
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Syracuse, NY 13203
Chuck G
Job Details: 03/27/2023
"Customer complaint the washer is very loud when operating. Ran diag test and found code f7e1 motor speed fault and extreme loud noise during agitation and spin modes. Found belt half detached and cut into protective bottom cover. The bolt holding the cam in place was gone. Replaced cam assembly, and tub hub. Retested and recalibrated the unit no more loud noise and everything functions normal.; used 1 W10721967 (CAM), and 1 W10528947 (Hub assembly) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near East Syracuse, NY 13057
Chuck G
Job Details: 03/27/2023
"Customer has issues using the oven, we explained how to use multiple functions including clock features, control locks, and how to operate bridge use. Tested oven everything works good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fayetteville, NY 13066
Chuck G
Job Details: 03/27/2023
Customer complaint is unit works until final cycle and clothes are not spun out. Diag found error code f7e1 basket speed fault. Issue found bad bad capacitor. Repalcd capacitor and recalibrated the board. Everything works good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS2
Near Fayetteville, NY 13066
Chuck G
Job Details: 03/27/2023
Called customer on eta for arrival. Upon arrival knocked and ran doorbell no answer. Waited 20 minutes left door tag. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Rochester, NY 14615
James
Job Details: 03/27/2023
Customer purchased new washer and is waiting for delivery
We serviced a
WHIRLPOOL REFRIGERATOR
Model MZD2665HEQ
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 03/27/2023
"Found copper water tubing rattling on machine compartment. Secured water line, unit now running quietly. Advised to keep tall items away from air vent to prevent freezing."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Rochester, NY 14612
James
Job Details: 03/27/2023
"Unit gives heater. Pump, and thermistor error. Tested unit and pump not running. 115v to pump. Quoted repair. ; ordrng 1 Sh15"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Rochester, NY 14612
James
Job Details: 03/27/2023
Bulb blew and broken off in receptacle. Removed bulb and found power not turning off to socket. Replaced control. Customer replacing bulb.
We serviced a
JENN AIR MICROWAVE
Model JMW2430DP00
Near Spencerport, NY 14559
James
Job Details: 03/27/2023
"Part is pro, glass, finish. Factory is stainless steel. Removed bezel from original panel and installed on new ui. New panel is correct."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Brockport, NY 14420
James
Job Details: 03/27/2023
Inspected unit and let unit run for ten minutes. Replaced ff door switch. Unit functions properly.
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Canandaigua, NY 14424
Jeremy
Job Details: 03/27/2023
"Dryer excessively loud when running. Found screw lodged in felt seal and drum was rubbing on it. Removed screw, unit checks good.; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Farmington, NY 14425
Jeremy
Job Details: 03/27/2023
"Called customer and and found out that unit works with filter removed, customer needs new water filter. Problem is not in the refrigerator, problem is caused by customers water supply. Water filters are not covered under warranty."
We serviced a
WHIRLPOOL DRYER
Model MGDB855DC4
Near Rochester, NY 14625
Andres V
Job Details: 03/27/2023
I replaced the water valve for steamp option. Tested it on a diagnostic cycle. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rochester, NY 14611
Andres V
Job Details: 03/27/2023
Customer stated unit is still not dispensing water or Ice and is leaking. I diagnosed unit found single valve to be leaking at connection. Unit needs new valve. ; ordrng 1 WPW10279866 (Dual valve) and 1 WPW10238100 (Single valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Rochester, NY 14607
Andres V
Job Details: 03/27/2023
Customer stated unit was not washing. I diagnosed unit found error code for fault wash motor. I replaced the pump and sump then tested unit. Unit is now working properly. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pittsford, NY 14534
Jeremy
Job Details: 03/27/2023
"Replaced broken spray arm. Ran unit, no leaks found."
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS0
Near East Rochester, NY 14445
Jeremy
Job Details: 03/27/2023
Replaced faulty control and display boards. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairport, NY 14450
Jeremy
Job Details: 03/27/2023
"Fill tube frozen again. Replaced icemaker for no ice production. Unit fills and cycles in diagnostics. Customer to monitor, if problem persists order main control (W11224256)."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Brockport, NY 14420
James
Job Details: 03/27/2023
Water inlet temp and long fill errors. Cleared codes and ran calibration. Tested valves. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Spencerport, NY 14559
James
Job Details: 03/27/2023
Door locked and f3e1 error. Cleared pressure hose and door opened in diagnostics. Ran rinse and spin successfully. If problem persists order W11031829
We serviced a
WHIRLPOOL RANGE
Model weg745H0Fs0
Near Spencerport, NY 14559
James
Job Details: 03/27/2023
Unit preheats to bake then doesn't shut off. Preheated oven and cancelled several times and couldn't replicate problem. Suspect bake relay is sticking on control. Quoted control. ; ordrng 1 Sh15
We serviced a
JENN AIR COOKTOP
Model JGD8130ADB
Near Rochester, NY 14626
James
Job Details: 03/27/2023
Complaint of lh burner not igniting. Tested all burners and they are functioning properly. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ07
Near Webster, NY 14580
James
Job Details: 03/27/2023
59 autumn leaf trail Webster Fan noise. Stops with door open. No ice. ; schdld next appmnt for 3/28 TUE PM
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairport, NY 14450
Jeremy
Job Details: 03/27/2023
"Unit will not drain. Found that drain hose is linked due to the way it was routed. Rerouted drain hose, unit now operating as it should."
We serviced a
JENN AIR DISHWASHER
Model JDB9800CWS2
Near Fairport, NY 14450
Jeremy
Job Details: 03/27/2023
"Unit leaking from left side upper track due to loose screw and warped gasket. Customer requested both tracks be replaced. Replaced tracks and light harness. Unit checks good.; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rochester, NY 14610
Andres V
Job Details: 03/27/2023
Customer stated unit was unit was letting out moisture and building up on the counters. I diagnosed unit found gasket was not sealing correctly. You can see where it's warped and not pushing against door. Unit needs new gasket. ; ordrng 1 W11483553 (Gasket)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBT6
Near Mount Morris, NY 14510
Josh Henchen
Job Details: 03/23/2023
Replaced adjuster per S23010. Tested after installed. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWT00
Near Irondequoit, NY 14622
James
Job Details: 03/23/2023
Replaced switch holder and tested dispenser. One year warranty on repair.
We serviced a
MAYTAG WASHER
Model A105
Near Rochester, NY 14625
James
Job Details: 03/23/2023
Unit leaking from sink trap need plumber. Inspected washer would recommend replacing belts as maintenance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Webster, NY 14580
Josh Henchen
Job Details: 03/23/2023
"Customer stated dishwasher has a small leak from back of unit. Checked and found no codes. Ran diagnostic cycle, all functions as expected, no leaks. Ran normal/hi temp, leak started to form from back right seam of tub. Ordering Tub W11409866.; ordrng 1 W11409866 (Tub)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rochester, NY 14619
Andres V
Job Details: 03/23/2023
"I replaced the heating element, hight temp fuse and thermostat. Tested unit on a timer dry. Unit is heating up now and working correctly."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Caledonia, NY 14423
Jeremy
Job Details: 03/23/2023
Replaced door seal for leaking and sump and control for wash motor not running. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Rochester, NY 14624
Andres V
Job Details: 03/23/2023
I replaced the freezer door. I used fill ice maker test. Ice maker filled up and is now working properly. Also checked water dispenser and checked for leaks. Unit is now working properly. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Churchville, NY 14428
Andres V
Job Details: 03/23/2023
"I replaced the cooling fan. Tested it, unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Churchville, NY 14428
Jeremy
Job Details: 03/23/2023
"Wash motor is not running. Found that motor connection on control was loose causing no voltage to motor. Installed connector properly, unit tested good.; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP & MOTOR"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Webster, NY 14580
Josh Henchen
Job Details: 03/23/2023
Replaced front door panel due to damage by handle. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W11416792 PANEL
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC1
Near Rochester, NY 14624
Jeremy
Job Details: 03/23/2023
Unit under extended warranty. Customer calling warranty company.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Spencerport, NY 14559
Andres V
Job Details: 03/23/2023
Customer stated unit kept giving her F3E1 for pressure issue. I diagnosed unit found unit did have a lot of suds. I suggested customer runs a couple washer clean cycle with afresh tablets.
We serviced a
KENMORE REFRIGERATOR
Model 10651189111
Near Rochester, NY 14612
Andres V
Job Details: 03/23/2023
Customer stated unit was not dispensing water or making ice. I diagnosed unit found evap was frozen over causing the reservoir to freeze. I defrosted the evaporator and the reservoir. Customer is trying to get unit to last her a few months before she gets a new one. She has had the defrost sensor replaced twice but another company.
We serviced a
WHIRLPOOL WASHER
Model WFW9250WR01
Near Rochester, NY 14626
Andres V
Job Details: 03/23/2023
I replaced the fill dispenser hose. I tested unit on a diagnostic and watched for leaks. I did not see unit leaking.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Rochester, NY 14612
Andres V
Job Details: 03/23/2023
"Customer stated that unit is still getting F3E1 error code for fault pressure switch. I called techline and let them know what parts we've replaced, they suggested I replace the pressure hose since that's the last thing we haven't replaced. Theirs no new error codes. SR 7736012655; ordrng 1 W11044559 (Pressure hose)"
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Pittsford, NY 14534
Jeremy
Job Details: 03/23/2023
Customer stated oven caused circuit breaker to trip. Checked all components in diagnostics and inspected all wiring for short. Found no evidence of a short and all components check good. Unable to make circuit breaker trip. Unit operating as expected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pittsford, NY 14534
Jeremy
Job Details: 03/23/2023
Upper spray arm is broken causing water to spray in wrong direction and leak from the door. Ordering spray arm.; ordrng 1 WPW10498900 (Spray arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Pittsford, NY 14534
Jeremy
Job Details: 03/23/2023
"Compressor hums for a few seconds and shuts off, unit is not cooling. Called techline for repeat issue, advised that another nitrogen pressure check needs to be done. Get pressures and leak check first. SR7735961339. Ordering compressor, ff evap, access valve and couplers.; rqstng P&A on 1 W11592010 (Compressor) and 1 W11291123 (Evaporator) and 1 W11506635 (Access Valve) and 1 W11504415 (8.5/8 Suction Line) and 1 W11504416 (8.5/6 comp to access valve) and 1 W11506619 (8NK) and 1 W11506620 (8NK evap repair) and 1 W11506621 (6NK) and 1 W11504447 (5/1.8) and 1 W11504424 (8/1.8) and 1 W11504420 (8/6) and 1 W11506623 (5NK) and 1 W11504431 (7/5)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Rochester, NY 14618
Jeremy
Job Details: 03/23/2023
Called techline SR 7736013270 andSafety SR 7735905934. Techline advised that unit must be on dedicated circuit. Verified proper polarity and voltage on circuit. Installation instructions state a dedicated circuit is recommended. Advised customer to contact customer care and safety.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Pittsford, NY 14534
Jeremy
Job Details: 03/23/2023
Replaced icemaker for not automatically cycling. Unit checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Sherrill, NY 13461
Chuck G
Job Details: 03/23/2023
"Customer states on sensor cycles takes forever to dry. After complete the clothes still come out damp. Timed dry cycle does seem to function normal. Diag uit found no stored codes, found level of unit 1/4 uneven. Readjusted legs.tested unit everything works as it should"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Canastota, NY 13032
Chuck G
Job Details: 03/23/2023
Customer statesmachine is still making loud clunking sound and that it has continued since last visit. Ran service mode there are no stored codes. Ran test without weight and couldnt duplicate issue. Added towels and rN a normal cycle no issues in beginning. Ran a full cycle to find issue the noise of complaint comes from the drain hose and drain pipe flexing and banging against the wood panel wall. Unit tests normal working condition.
We serviced a
KENMORE WASHER
Model 110.27112600
Near Rochester, NY 14607
James
Job Details: 03/23/2023
Unit leaves water in basket and doesn't spin completely. Unit not draining. Replaced drain pump and unit still not draining fully. Drain stand pipe has no vent. Installed drain hose into sink and it functions properly. Plumbing issue. Didn't charge part. ; dspstn on spec-tagged invntry: 1 WP3363394 PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Rochester, NY 14605
James
Job Details: 03/23/2023
"Replaced valve, icemaker and Shelf. Cycled icemaker and ran dispenser. Unit functions properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW0W
Near Rochester, NY 14609
James
Job Details: 03/23/2023
New fridge making gurgling noises. Adjusted cap tube and condenser so tubes aren't touching. Noise is normal for this unit. Sounds are refrigerant flowing through system.
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ1
Near Webster, NY 14580
James
Job Details: 03/23/2023
"Cam worn and made belt shred. Replaced cam and belt and calibrated. Unit functions properly. ; used 1 W10721967 (CAM), 1 Wpw10006384 (BELT), and 1 Sh15 from stock"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS0
Near Rochester, NY 14617
James
Job Details: 03/23/2023
Unit not heating on bake. Bake element melted and shorted control. 117v to element. Need control and bake element. Removed bake element. ; ordrng 1 W10779716 (Element) and 1 Sh15 and 1 W11099784 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Rochester, NY 14613
Andres V
Job Details: 03/23/2023
Customer stated tub ring was peeling. I diagnosed unit checked error codes found one for slow fill. I checked both water valves they're working properly. Unit needs new tub ring. ; ordrng 1 W11662156 (Tub ring)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Churchville, NY 14428
Jeremy
Job Details: 03/23/2023
"Unit will not start a cycle a drain pump continues to run. Found that float was stuck in the up position. Freed float, unit checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Ontario, NY 14519
Josh Henchen
Job Details: 03/23/2023
"Customer stated dishes are not clean after cycle. Checked and found F4E3,F7E1. Ran diagnostic cycle, all functions as expected. Ran Normal wash/Hi temp, motor started to just hum after 10 mins. Intermittent sump/motor. Unit needs new Sump and Motor W11025157.; ordrng 1 W11025157 (Sump & Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Walworth, NY 14568
Josh Henchen
Job Details: 03/23/2023
"Customer stated washer is making a loud noise. Checked and found no error codes. Ran diagnostic cycle, all functions as expected. Ran Drain and spin, gradually keeps getting louder. Unit needs new bearings, customer has decided to purchase new unit."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Penfield, NY 14526
Josh Henchen
Job Details: 03/23/2023
"Replaced burnt up terminal and wires. Plugged in dryer and tested, all functions as expected. Dryer checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Chittenango, NY 13037
Chuck G
Job Details: 03/23/2023
"Compliant the unit fills up with waterand does nothing after that, believes motor has a failure. Confirmed motor is not functioning. Diag confirmed stored code f4e3 wash motor failure.installed new sump assembly and retested. All functions are normal and working normal."
We serviced a
MAYTAG DRYER
Model MEDX700XW1
Near Chittenango, NY 13037
Chuck G
Job Details: 03/23/2023
"Customer issue clothes with brown stains. Verified tub, rollers, heat element, exhaust nothing visible possible for issue. Found door hinges were loose. Performed a vent test and confirmed poor ventilation after discovering unit side wall gets hot. Customer will clean outdoor exhaust. All rollers moved freely and we tightened door hinges and confirmed door shuts normal, unit tested good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chittenango, NY 13037
Chuck G
Job Details: 03/23/2023
Customer issue. Unit has rust built around ice maker on the outer door shell. Discovered a scuff mark that removed the anti rust coating. Water from the dispenser over time has created the rust. Attached are visible pictures for viewing. Quoted customer for door replacement customer declined and will get in touch with call kitchen aid.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Blossvale, NY 13308
Chuck G
Job Details: 03/23/2023
"Customer states that unit is filling with water but wont do anything after that. Diag found stored code f2e1 stuck key. Ran diagnotstics the unit cuts all power as soon as it goes to spin mode. All other functions are normal. Attempted to recallibrate and powercuts off immediately. Installing a shift actuator for a possible dc short and not correct the issue. Unit needs main pcb, ordered part.; ordrng 1 W11603811 (Main pcb), used 1 WPW10006355 (Shift actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rome, NY 13440
Chuck G
Job Details: 03/23/2023
Diagnosis found f7e4 and f6e3. Customer stated that water wasnt going in during regular wash cycle but was normal during pre rinse.ran diagnotics cycle everything operated normal. After inspection we found stator bolt loose and removed flooring tile chunk that sat under the rotor. Gearcase looked normal. Reattached the bolt and retested water is now coming in normal. No returns all functions are normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Verona, NY 13478
Chuck G
Job Details: 03/23/2023
Called customer to verify arrival time and she canceled service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Syracuse, NY 13212
Chuck G
Job Details: 03/22/2023
Customer stated uit was frosting up in back of freezer. Unplugged unit and defrosted. Replace fan wire harness due to testing bad. Customer will continue to monitor and will call in if issue persists. Oreperator fan tested good.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Shortsville, NY 14548
Jeremy
Job Details: 03/22/2023
Customer stated unit will not start. Found that neutral connection on dryer is dead. Checked and found neutral connector on outlet is broken. Advised customer to contact electrician and replace dryer outlet.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cicero, NY 13039
Chuck G
Job Details: 03/22/2023
Installed new upper track roller and installed feed tube assembly. Unable to test due to unit not currently installed and active. Customer will follow up once installed to verify normal working conditions
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Hilton, NY 14468
Dave L
Job Details: 03/22/2023
Replaced shorted fresh food led. Tests ok.; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rochester, NY 14612
Dave L
Job Details: 03/22/2023
Replaced valve and control at the same time due to ACU error. Customer to monitor
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL3
Near Rochester, NY 14616
Dave L
Job Details: 03/22/2023
Unit would not run cycles due to a heater error. Ran diagnostics and verified heater operation. Adjusted door latch closure. Customer to monitor.
We serviced a
JENN AIR DISHWASHER
Model JDB9800CWP2
Near Pittsford, NY 14534
Jeremy
Job Details: 03/22/2023
"Spring on dispenser door is broken causing door to to stay closed. Replaced dispenser, unit checks good.; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Port Byron, NY 13140
Andres V
Job Details: 03/22/2023
"I installed switch lever on unit. I tested it, unit now fills with water and is working properly. ; dspstn on spec-tagged invntry: 1 WPW10195037 LEVER"
We serviced a
JENN AIR REFRIGERATOR
Model JFFCC72EFP00
Near Pittsford, NY 14534
Jeremy
Job Details: 03/22/2023
"Unit not making ice or dispensing ice and water and display on user interface is blank. Unit is cooling properly. Power cycled unit and everything began operating. Ordering control, UI and ice maker for multiple failures.; ordrng 1 W11086558 (UI) and 1 W11333076 (Control) and 1 W10908387 (Ice maker)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14616
Dave L
Job Details: 03/22/2023
The wash motor has failed. Quoted for sump. Customer declined to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Pittsford, NY 14534
Jeremy
Job Details: 03/22/2023
"Lower rack rollers have separated and melted on heating element. Customer requested heater and rollers be replaced. Replaced heater and rollers, unit checks good."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Livonia, NY 14487
Josh Henchen
Job Details: 03/22/2023
"Customer stated dryer keeps tripping breaker. Checked and found no error codes. Ran normal cycle, Dryer heated and cycled properly. No damaged wires all switches are working properly. Could not mimic customer complaint, recommended getting breaker replaced. Customer will monitor. Dryer checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Rochester, NY 14615
Dave L
Job Details: 03/22/2023
Replaced harness and pump due to drain failure. Customer to monitor.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Caledonia, NY 14423
Josh Henchen
Job Details: 03/22/2023
"Customer stated washer not spinning clothing out properly. Checked and found no error codes. Ran diagnostic cycle, all functions as expected. Hot / cold water was mixed up. Hooked up properly, Ran Drain and spin, all functions as expected. Customer will monitor. Washer checks good."
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW
Near Rochester, NY 14626
Dave L
Job Details: 03/22/2023
The customer has noticed a significant increase in the amount of time it takes to dry clothes. Dryer passed airflow test. Let the unit cycle to check gas coils. Could not replicate failure but the gas valve coils became louder while the dryer ran. Suspecting gas valve or coil issue . ; ordrng 1 W10823508 (Burner assembly) and 1 W10681051 (Thermostat)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Webster, NY 14580
James
Job Details: 03/22/2023
"Unit not spinning. Hub worn. Replaced hub and calibrated. Unit vibrating due to transmission starting to wear. Customer opt to replace gearcase. ; ordrng 1 W11454734 (Gearcase), used 1 Hub from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2127WS01
Near Pittsford, NY 14534
Jeremy
Job Details: 03/22/2023
"Unit randomly beeping without user input. Found F6E8 stored error code. Removed console and found capacitor had popped causing issue. Quoted for console replacement, customer opting out of repair."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Rochester, NY 14626
Dave L
Job Details: 03/22/2023
Customer states oven temp is 20 degrees too low. Storage drawer is not attached properly. Set temperature offset and properly installed storage drawer
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Ontario, NY 14519
James
Job Details: 03/22/2023
Replaced door hinge and tested.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Sodus, NY 14551
James
Job Details: 03/22/2023
"Replaced compressor,evap, drier. Unit began cooling once plugged in. ; dspstn on spec-tagged invntry: 2 W11504450 COUPLER 1 W11506635 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Auburn, NY 13021
Andres V
Job Details: 03/22/2023
Customer stated unit was loud during a cycle. I went to go diagnose unit and noticed that the packaging cardboard was still underneath unit and was never taken off. I took of cardboard and ran a drain and spin. Theirs no water hookups here so I couldn't runs full diagnostic. Unit ran agitated and spun with no noises.