Near Brighton, NY 14610
Shaiman
Job Details: 01/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Reports the cycle time does not advance. Customer provided a video that shows the unit was stuck at 43 minutes for approximately half an hour. The issue has been intermittent, but more and more common over time. Suspecting a malfunction in the control board. Replacing board. ; ordrng 1 W11322903 (CONTROL BOARD)"
Near Rochester, NY 14626
Shaiman
Job Details: 01/03/2020
WASHER KENMORE 110.2513241 "Customer reports unit won’t turn on. F5E1 error code stored. Unit completed auto test but lid would not lock. After further inspection discovered the lid strike had broken off, thus preventing the unit from locking to start a cycle. Replaced lid strike. Repair successful. ; ordrng 1 WPW10240513 (LID STRIKE), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Rochester, NY 14617
Shaiman
Job Details: 01/03/2020
DISHWASHER FRIGIDAIRE GLD2250R0S0 "Customer reports unit is leaking from the bottom of the unit. Unit did not leak after running it twice, however lower door gasket seems to be damaged. Replacing lower door gasket. ; ordrng 1 809006501 (LOWER DOOR SEAL), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Williamson, NY 14589
Evan
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer starting that unit is still not making ice. Ran service test 56 to check for ice maker error codes. Unit is displaying error code 2 for ice maker losing position. This is same issue as before. Confirmed unit was running harvest cycle. Unit was displaying 02 at end of harvest cycle. Unit will not run full harvest. Ordering ice maker SR:7726783360; ordrng 1 W11294907 (ICE MAKER ASSEMBLY)
Near Webster, NY 14580
Evan
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Customer stated that unit was not making ice. Upon inspection discovered broken heater wire at fill tube causing fill line to freeze. Ordering fill tube ; ordrng 1 W11366500 (FILL TUBE)
Near Williamson, NY 14589
Evan
Job Details: 01/03/2020
WASHER MAYTAG MVWB765FW2 Unit is still not draining. Upon inspection discovered that new pulp that was installed is failing to spin impeller. Ordering new pump ; ordrng 1 W10876600 (DRAIN PUMP )
Near Sodus, NY 14551
Evan
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer stated that unit was leaking from right side of door. Upon inspection discovered that door was not closing properly due to hinges not aligning with door frame. Also discovered rip in door gasket. Replaced door gasket. Ordering hinges ; ordrng 1 WP8534853 (HINGE RIGHT) and 1 WP8534854 (HINGE LEFT ), used 1 W10300924V (GASKET) from stock"
Near Fairport, NY 14450
Evan
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL MDB7749SBM1 "Customer stating that unit is tripping breaker constantly. Upon inspection discovered thermal event at control causing issue. Ordering control, UI, harness and handle ; ordrng 1 W10595568 (CONTROL ) and 1 W10811169 (USER INTERFACE ) and 1 W10871222 (HARNESS) and 1 WPW10401481 (HANDLE) and 1 WPW10401502 (JUMPER )"
Near Webster, NY 14580
Dave
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Fresh food evap frosted up . Checked thermistors in diagnostics test 1,2,39 all passed . Evap fans are working . Changed defrost mode to basic from adaptive. Sealed the fresh food section cabinet . Defrosted unit . Secured thermistor in correct location with foil tape and zip tie . Made sure there were screws securing the evap cover . Customer mentioned the ice maker was not functioning. Ice maker has E2 error code motor position . Ran ice maker in cycle test . Ice maker did not cycle . Unit needs ice maker .user interface is not responding as it should . Ran test 4 3 way valve is working . . called techline SR7726786217 . Techline suggest replacing UI . Ordering parts UI W11089931 and ice maker W11294907 ; rqstng P&A on 1 W11089931 (User interface) and 1 W11294907 (Ice maker) and 1 WP482338 (Sealant)"
Near Webster, NY 14580
Dave
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Ice maker is not working correctly . Customer has extended warranty . Customer will called warranty company . Will bring new ice maker with me WPW10300024 ; schdld next appmnt for 1/9 THU !, states that autho needed"
Near Dansville, NY 14437
Steve
Job Details: 01/03/2020
WASHER MAYTAG MVWB765FW3 "Sr# 7726781962 Found water valve getting power but not running. Also found motor was just humming. Resistance check failed. Ordering motor,control and shifter. Using water valve on next visit. Called tech line to verify. Maytag strongly recommends the washer be on a dedicated circuit. ; ordrng 1 W10754448 (clutch) and 1 W11195970 (CONTROL ) and 1 W11195971 (MOTOR)"
Near Hamlin, NY 14464
David
Job Details: 01/03/2020
DISHWASHER KITCHENAID KUDS30IXBL9 Unit is leaking from the float due to debris build up under float. Removed float and cleaned. Water to unit is cold and is contributing to cleaning issues. Wave guide is also clogged again and the spray arms are also clogged. Ordering spray arms and wave guide. Recommending that the customer have water supply connected to the kitchen sink so that the water supply line can be purged of cold water before using the appliance. This willPrevent debris from clogging components in the future; rqstng P&A on 1 WPW10082841 (arm-spray) and 1 WPW10320510 (arm-spray) and 1 WPW10497235 (seal)
Near Rochester, NY 14624
Shaiman
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Customer concerned about rubber gasket in dispenser falling out and silverware falling through a hole in the silverware basket. A small piece of plastic broke off on the bottom the silverware basket, causing silverware to fall through. Replaced dispenser. Silverware basket not covered under warranty. Customer states they will contact the Manufacturer. No further repair necessary. Silverware basket part number: WPW10473836; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER , used 1 W10861000 (DISPENSER) from stock"
Near Rochester, NY 14609
David
Job Details: 01/03/2020
DRYER AMANA NGD4655EW2 Drum is warped and has damaged bearing felt ordering drum and felt ; ordrng 1 279220 (bulb clip) and 1 W10899578 (drum) and 1 W11035878 (brng&seal)
Near Spencerport, NY 14559
Shaiman
Job Details: 01/03/2020
WASHER WHIRLPOOL MHW6630HW0 "Customer reports unit leaks intermittently. F0E2 error code stored. Inspected behind unit, discovered soapy residue on the back of unit and on the floor. Customer stated they use various amounts of detergent. Suspecting the leaking events are due to the suds reducing routine done automatically by the machine. Suggesting customer to reduce the amount of detergent being used. No further repair necessary."
Near Webster, NY 14580
Evan
Job Details: 01/03/2020
WASHER MAYTAG MVWC565FW0 Customer stated that unit would not spin. Upon inspection discovered error code f7e6 for motor fault. Discovered that actuator was failing to shift from spin to agitate. Replaced actuator and ran test cycle. Unit now agitating as it should. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock
Near Rochester, NY 14625
Evan
Job Details: 01/03/2020
DRYER FRIGIDAIRE GLEQ2152ES1 Using bearing kit to repair dryer causing large squealing noise. Replaced bearing. Ran test cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 01/03/2020
DRYER WHIRLPOOL WED8300SW0 Using dryer repair to replacing unit causing squealing noise while in spin. Replaced all parts included in kit. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Near Victor, NY 14564
Dave
Job Details: 01/03/2020
WASHER MAYTAG MVWX655DW2 Unit stuck in cycle . Power cycled unit . Unit still in cycle . Reseated all connections to unit control . Checked for error codes . No error codes . Ran auto diagnostics and calibrated unit . Unit tested good and is working as expected .
Near Pittsford, NY 14534
Dave
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Dishwasher leaking . Ran unit in auto diagnostics unit tested good . Both spray arms are turning .Found the tub gasket had a tear in it . Replaced gasket with W10300924V . Tested unit . Tested good ; (created new UIS, deleted prior attachment to UisID 58442), dspstn on spec-tagged invntry: 1 W10300924V GASKET and 1 WPW10605057 PUMP"
Near Rochester, NY 14618
Dave
Job Details: 01/03/2020
REFRIGERATOR ELECTROLUX EI23BC36IS3 Replaced defrost thermostat due to not defrosting . Unit tested good .
Near Canandaigua, NY 14424
Steve
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Found motor is seized causing unit to shut off after filling. Ordering motor. ; ordrng 1 W11162733 (MOTOR/SUMP)
Near Pittsford, NY 14534
Dave
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Replaced water valve and water tube due to leaking . Tested unit tested good .
Near Canandaigua, NY 14424
Steve
Job Details: 01/03/2020
DRYER WHIRLPOOL MEDZ600TW2 Found f01 error code for main control failure. Ordering control; rqstng P&A on 1 WPW10111606 (cntrl-elec)
Near Hilton, NY 14468
David
Job Details: 01/03/2020
DRYER MAYTAG MEDB835DW4 Replaced catch due to door not closing. Door operating properly. Checked venting with tester. Vent tested good; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Near Rochester, NY 14605
David
Job Details: 01/03/2020
WASHER FRIGIDAIRE FAFW4011LW0 Key pad has a stuck key and is pausing the unit. Unable to start the unit. Door lock is damaged. Quoted for controls and door lock. Customer is going to replace the unit
Near Rochester, NY 14608
David
Job Details: 01/03/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Found freezer door ajar causing slow ice production. Adjusted rails so door would just. Jumped thermostat on ice maker. Ice maker harvested and filled. Customer to monitor
Near Rochester, NY 14609
David
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM00 Replaced ice bin and broken thermistor cover.
Near Rochester, NY 14620
David
Job Details: 01/03/2020
RANGE GE JGB285DETBB Checked top burners for improper combustion. Issue has gone away before arrival. Unit operating as expected.
Near Rochester, NY 14620
David
Job Details: 01/03/2020
REFRIGERATOR GE 106.749694 The RC compartment is not cooling due to an open fan motor. 120VAC to windings. Replaced evaporator fan motor. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10189703 MOTOR-EVAP
Near Pittsford, NY 14534
Dave
Job Details: 01/03/2020
OVEN-MW COMBO WHIRLPOOL WOC75EC7HS00 Replaced the control and user interface. Due to not operating correctly. Tested unit .tested good .
Near Henrietta, NY 14467
Dave
Job Details: 01/03/2020
OVEN-MW COMBO MAYTAG MMV1174FZ3 "Unit turn table making some noise . Cleaned the rollers and the glass . . Sounds is just the glass plate moving around . Unit tested good . ; (created new UIS, deleted prior attachment to UisID 58440)"
Near Canandaigua, NY 14424
Steve
Job Details: 01/03/2020
RANGE WHIRLPOOL WFE525S0HT0 Replaced cooktop for cosmetic damage in first 30 days. The cooktop checks good.
Near Phelps, NY 14532
Steve
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced freezer led for no light in freezer and FF light was dim. The lights tested good. ; used 1 W11205083 (MODULE) from stock
Near Newark, NY 14513
Steve
Job Details: 01/03/2020
DISHWASHER MAYTAG MDB4949SDE2 Replaced drain pump for slow drain. Pump is covered under part warranty. The dishwasher filled and drained multiple times properly. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Marion, NY 14505
Steve
Job Details: 01/03/2020
REFRIGERATOR FRIGIDAIRE FGHF2344MP0 Defrosted evaporator and replaced open defrost thermostat for not cooling open FF section. The refrigerator tests good ; used 1 WP4387490 (DEFROST TSTAT 50) from stock
Near Macedon, NY 14502
Steve
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL ED2VHEXTQ01 The refrigerator is not defrosting. Bimetal and heater tests good. The u it needs a control. Defrosted unit for customer and he is going to replace.
Near Fairport, NY 14450
Steve
Job Details: 01/03/2020
DISHWASHER MAYTAG MDB8959SFZ4 Removed drain line from disposal and tested drain function . The water drained as expected multiple times from dishwasher. No problems found.
Near Honeoye Falls, NY 14472
Dave
Job Details: 01/03/2020
RANGE KENMORE 790.910696 Replaced control due to unit not heating . Tested unit tested good .
Near Rochester, NY 14606
Shaiman
Job Details: 01/03/2020
RANGE KENMORE 362.62781 Bake element was missing. Installed bake element. Unit tested good.
Near Rochester, NY 14611
Shaiman
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Customer states unit would not fill with water. 6-4 error code stored. Started unit in regular wash cycle, no water was entering unit. Inspected the wiring going to the inlet valve. The harness was not plugged in all the way going to the valve thus power was being sent to the valve. Secured the harness. Unit then begin filling with water and spraying as it should. No further repair necessary."
Near Irondequoit, NY 14617
David
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL MBF1958FEZ03 Freezer was not shutting due to wire rack being installed crooked. Adjusted rack so the door would seal.
Near Rochester, NY 14609
Evan
Job Details: 01/03/2020
DISHWASHER KITCHENAID KDFE104HPS0 Customer stated that unit will not drain. Upon inspection discovered that check valve for drain line was not opening. Tested check valve and ran test cycle. Unit is now draining. Confirmed function multiple times. Unit tested good
Near Webster, NY 14580
David
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 7726760485Unit is still turning on and off. Replaced control per Techline. Went through and disconnected loads with tech line to identify problem. Unable to change issue. Tech line wants the UI replaced ordering UI. ; ordrng 1 W11228269 (panel-ui)
Near Irondequoit, NY 14617
David
Job Details: 12/31/2019
WASHER GE GTW460ASJ4WW Replaced leaking fill valve customer to monitor. ; used 1 SH1500 (SHIPPING&HANDLING) from stock
Near Webster, NY 14580
David
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFF300ESS01 Replaced RH door due to broken hinge. Door tested good
Near Webster, NY 14580
David
Job Details: 12/31/2019
OVEN WHIRLPOOL WOS97EC0HZ01 Replaced UI and control due to unit shutting off on its own. Customer to monitor
Near Rochester, NY 14607
David
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced evap and compressor due to compressor burn out. Unit began cooking after install
Near Macedon, NY 14502
Dave
Job Details: 12/31/2019
DISHWASHER MAYTAG MDB8979SEZ0 "Adjusters are broken due to track failure . Ordering new adjusters WPW10609578 , WPW10609579 . Bring tracks with me . Using s code S22916; ordrng 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Near Farmington, NY 14425
Dave
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE334GPS0 Found debris in drain pump . Removed debris .tested unit found that the drain was fairly slow . Customer will seek plumber . Unit tested good.
Near Victor, NY 14564
Dave
Job Details: 12/31/2019
DISHWASHER MAYTAG MDB8959SFZ4 Replaced tracks and adjusters on both sides of the unit . Tested unit in auto diagnostics . Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Webster, NY 14580
Dave
Job Details: 12/31/2019
RANGE KITCHENAID KGSC308LSS0 F2 E1 error code .techsheet says check connections to glass console . Reseated connections and power cycled unit . Unit tested good .
Near Webster, NY 14580
Dave
Job Details: 12/31/2019
RANGE KITCHENAID KSDB900ESS3 Right front burner did not have the correct burner cap . Found the other cap was on the left front . Switched caps . Tested unit .tested good .
Near Penfield, NY 14526
Dave
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Freezer temperature is -1 . Fresh food is 45 degrees. Found ice buildup in back of fridge and over evaporator in FF section. Tested thermistors . Test 1,2,39 tested good. Steam melted ice on evaporator . Secured evap thermistor with foil tape and zip tie. Ran tested four .Monitored evaporator to observe standard frost pattern. Unit tested good."
Near Webster, NY 14580
Steve
Job Details: 12/31/2019
DRYER FRIGIDAIRE AEQ8000FS0 Found blower wheel separated from motor causing excessive noise. Found upper seal is worn causing screeching. The bearing housing on the back is almost worn enough to start causing damage to bearing. Quoted for all to repair. ; rqstng P&A on 1 131775600 (blwr housing w/wheel) and 1 134440200 (seal felt upper) and 1 5303281153 (bearing kit-rear)
Near Fairport, NY 14450
Dave
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDPE234GPS0 Unit leaking from front . Used clear door on dishwasher found that the lower spray arm had a crack in it on one of the welds. Replaced lower spray arm with W11101428 and tested unit in diagnostics unit tested good .
Near Webster, NY 14580
Steve
Job Details: 12/31/2019
DRYER WHIRLPOOL WGD5800SW0 "Ordering maintenance kit to replace rollers,belt and idle for thumping while running ; ordrng 1 4392065 (dryer repair kit)"
Near Caledonia, NY 14423
Steve
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW72HEDW0 Found trap on back of unit was obstructed causing no fill error code and the washer would not finish cycle. The washer tested good.
Near Rochester, NY 14623
Steve
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Tested unit and it started right and is cooling. All lights and fans are working. The refrigerator tests good
Near Rochester, NY 14623
Steve
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Installed center hinge, shim and freezer door and top hinge shim for missing parts. Gasket checked good. ; used 2 WP489467 (WASHER) from stock"
Near Pittsford, NY 14534
Steve
Job Details: 12/31/2019
RANGE WHIRLPOOL WGE745C0FS01 Replaced bake element for unusual smell when cooking. Tested and found no unusual smell. The range heated as expected.
Near Rochester, NY 14616
Shaiman
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW75HEFW0 "Customer states unit is displaying the same error codes as before; F9E1. Upon arrival, unit had clothes in it with an excessive amount of suds. F9E1 error code stored. Ran unit through an auto diagnostic cycle. Unit is still draining slow. Replacing drain pump. ; ordrng 1 WPW10605427 (DRAIN PUMP)"
Near Webster, NY 14580
Steve
Job Details: 12/31/2019
WASHER MAYTAG MVWB725BW0 Found bearing loud and a metal scraping sound also when stopping. Found metal shavings in motor. Removed shavings and metal scraping persists. The unit need bearing and motor. May also need rotor. The cost of repair will outweigh new machine. Customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14624
Shaiman
Job Details: 12/31/2019
DRYER MAYTAG MDE6000AYW Unit makes a loud noise during use. Both support rollers have failed. Replaced rollers. Unit tested good. ; used 1 SH1500 (SHIPPING&HANDLING) from stock
Near Rochester, NY 14615
Shaiman
Job Details: 12/31/2019
RANGE WHIRLPOOL WFE505W0JS0 Replaced switches and console. Knobs are still missing. Ordering knobs. ; rqstng P&A on 4 W11158169 (KNOBS)s
Near Rochester, NY 14606
Shaiman
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW75HEFW0 "Customer states unit stops midcycle. F9E1 F3E1 F5E4 error codes stored. Cleared codes and ran a test verification cycle. During that cycle, unit was draining very slow. Drain pump was severely clogged & damaged. Replaced drain pump. Repair successful. ; used 1 WPW10605427 (PUMP) from stock"
Near Rochester, NY 14613
Shaiman
Job Details: 12/31/2019
DRYER AMANA NED4655EW1 Replaced top locks and lid. Repair successful.
Near Irondequoit, NY 14609
David
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced compressor due to unit not cooling.Customer to monitor customer was not home for a signature
Near Pittsford, NY 14534
Dave
Job Details: 12/31/2019
RANGE KENMORE 790.7423231 Unit had no power going to it . Found a GFCI in the kitchen was tripped . Reset GFCI tested unit . Tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 12/31/2019
RANGE WHIRLPOOL MER8775AS0 Found the bake element was broken in half . Ordering new element. Element is covered by unit warranty .; ordrng 1 W10779716 (elmnt-bake)
Near Pittsford, NY 14534
Steve
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW75HEFW0 Replaced main control for not spinning out properly. It spun out properly on testing. The dryer on top of it has no feet. Padded bottom with foam to prevent vibration. If the unit vibrates to much the customer will have to get feet for dryer.
Near North Chili, NY 14514
Shaiman
Job Details: 12/31/2019
DISHWASHER MAYTAG MDB4949SHZ0 Replaced control board. Unit tested good.
Near Churchville, NY 14428
Steve
Job Details: 12/31/2019
OVEN MAYTAG MER6600FZ2 Replaced both hinges for door not closing. The door tested good. ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Near North Chili, NY 14514
Shaiman
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW4816FW2 "Customer reports the unit fills with water, but doesn’t agitate, and gets stuck in the rinse cycle. F7E1 error code stored. Ran auto verification test cycle. Unit only hums when attempting to agitate, and does not spin either. Shifter seems to be working as it should. Basket spins freely. Oil is also leaking from the gear case. Motor, gear case, and capacitor should be replaced. Customer declined further repair."
Near Rochester, NY 14612
David
Job Details: 12/24/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced freezer door due to damaged harness.
Near Rochester, NY 14612
Shaiman
Job Details: 12/24/2019
WASHER WHIRLPOOL WTW4815EW0 "Customer states unit will not turn on after repair. Unit was in sensing upon arrival. No error codes stored. Unit completed auto test with no issues. However, when in a normal wash cycle, the machine locked the lid, began agitating, then spun out all within the sensing cycle. Control board needs to be replaced. ; ordrng 1 W10711300 (CONTROL)"
Near Irondequoit, NY 14617
Shaiman
Job Details: 12/24/2019
WASHER MAYTAG MVWC200XW1 "Customer reports unit will fill, but won’t agitate, and doesn’t fill all the way up during rinse for normal & delicate. One time event of a burning smell after multiple loads. F0E4 F7E5 error codes stored. Contacted the manufacturer technical support line. Agent suggests the control board, water inlet, shifter, and/or capacitor should be replaced. Unit completed an auto test, but agitation sounded weak. Further diagnosis discovered the smell is emitting from the motor. Shifter seems to be working as it should, same with the inlet valves. Suspecting a fail in the control board is causing the no fill during rinse & the little to no agitation. Motor and capacitor should also be replaced. SR: 7726713059; ordrng 1 W10393483 (CONTROL) and 1 W10804665 (CAPACITOR ) and 1 WPW10006416 (MOTOR) and 1 WPW10432353 (INLET VALVE ASSEMBLY )"
Near Rochester, NY 14612
David
Job Details: 12/24/2019
DRYER WHIRLPOOL MGDC215EW2 Replaced timer due to aBroken shaft. Unit tested good
Near Rochester, NY 14626
David
Job Details: 12/24/2019
REFRIGERATOR MAYTAG MFI2569VEM0 Replaced control wpw10312695 due to unit not cooling. Unit tested good. S/C paid on 10/30; pckd up 1 WPW10312695 (electronic control)
Near Irondequoit, NY 14609
David
Job Details: 12/24/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Compressor is running but not cooling. Another company had replaced the compressor a fewDays agoAnd the unit never cooled. Suspecting that the compressor was damaged during install scheduled for 1/2/20; ordrng 1 W11025999 (compressor)
Near Rochester, NY 14620
David
Job Details: 12/24/2019
RANGE FRIGIDAIRE FFEF3018LBG Replaced door seal on oven door.
Near Webster, NY 14580
David
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRT318FMDB Checked unit for abnormal noises. Noise customer is hearing is just the refrigerant boiling off after the compressor shuts off. Went over use and care with the customer
Near West Henrietta, NY 14586
Steve
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced ice maker for not returning to home position during testing. Same result. Thermistor tests open. The harness had been repaired while under warranty. The unit needs a door due to broken harness. ; (created new UIS, deleted prior attachment to UisID 58241), rqstng P&A on 1 LW10691266 (Freezer door SS)"
Near Honeoye Falls, NY 14472
Steve
Job Details: 12/24/2019
DRYER WHIRLPOOL WGD4616FW1 "Replaced rollers and idler for squeaking. After install the unit has a ticking sound. Ordering another maintenance kit. ; ordrng 1 4392065 (Maintenance kit), used 1 4392065 (Maintenance) from stock"
Near Rochester, NY 14616
Shaiman
Job Details: 12/24/2019
WASHER ROPER RTW4516FW2 "Customer reports the unit does not function correctly when using heavy and bulky sheets wash functions. F8E1 error codes stored. Called for hot and cold water and manual diagnostics. Cold water came out at less pressure than usual, but no hot water was being dispensed. The hot water valve could be heard operating. Hot water was not coming out of the hose either. Suggested customer to have the water valves/water lines checked in the home. Will continue diagnosis when issue is resolved."
Near Pittsford, NY 14534
Steve
Job Details: 12/24/2019
WASHER WHIRLPOOL WFW75HEFW0 Sr#7726716541Ordering control for erratic spin and clothes not spinning out. ; ordrng 1 W11201274 (ACU)
Near Macedon, NY 14502
Steve
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Found no lights on in refrigerator and freezer is 40. Removed power to pantry door. Then reset power to refrigerator. Lights came on. Removed back wall in freezer and tested. The evaporator is cooling but only half frost pattern. Customer is going to monitor until morning. If lights go out again order harness. If temp is to high in the freezer. It will need sealed system work. ; rqstng P&A on 1 W10512203 (harns-wire)
Near Pittsford, NY 14534
Steve
Job Details: 12/24/2019
WASHER WHIRLPOOL GHW9100LW1 Found tide pods stuck in dispenser. Removed tide pod and the washer filled as expected.
Near Farmington, NY 14425
Steve
Job Details: 12/24/2019
DISHWASHER WHIRLPOOL WDT750SAHZ Rescheduled custom for Saturday appt; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Farmington, NY 14425
Steve
Job Details: 12/24/2019
WASHER WHIRLPOOL WFW83005W05 Found front left leg was raised up causing u it to bounce. Lowered legs and fastened with nut. The washer tested good.
Near Webster, NY 14580
Evan
Job Details: 12/24/2019
WASHER WHIRLPOOL WTW8040DW4 Replacing lid due to lid separating causing unit not to run. Replaced lid and tested unit. Unit tested good
Near Rochester, NY 14625
Evan
Job Details: 12/24/2019
WASHER WHIRLPOOL GHW9150PW0 Replacing pressure switch due to unit failing to stop spinning at end of cycle. Replaced switch and ran drain and spin cycle. Unit completed cycle as it should. Unit tested good Unit is under ATEC Warranty
Near Fairport, NY 14450
Evan
Job Details: 12/24/2019
RANGE KITCHENAID KICU509XBL00 Customer is stating that unit is flashing f47 code for UI and control failing to communicate. Discovered unit would only flash f47 code and not respond to commands. Cycled power and still had same issue. Replaced IPC board and configured new board to UI. Tested all burners. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 12/24/2019
DISHWASHER MAYTAG MDBH969AWB5 Customer has to reschedule appointment for Friday 12/27; schdld next appmnt for 12/27 FRI 12-3
Near East Rochester, NY 14445
Evan
Job Details: 12/24/2019
RANGE JENN AIR JDS9860BDB Replacing orifice holder due to unit failing to light from burner being cracked. Replaced holder and tested burner. Unit tested good
Near Webster, NY 14580
Shaiman
Job Details: 12/24/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Customer reports the unit is not cleaning as it should, and soap pods are not dissolving. Customer removed debris from the spray arms and unit has been working for the past few days. 5-1 error code stored. Tested unit in diagnostics. Inlet water temperature is satisfactory. Top and bottom spray arms seems to be spraying as they should. Customer monitor."
Near Penfield, NY 14526
Evan
Job Details: 12/24/2019
DRYER WHIRLPOOL WGD6200SW2 Customer stating that unit wasNot heating. Upon inspection discovered that thermal fuse had blown causing ignitor not to glow. Replaced thermal fuse and ran test cycle. Unit tested good. Also spoke with customer about getting vent cleaned due to possible relation to issue. Dryer vent wizard Scott Koepke585-441-7227; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Canandaigua, NY 14424
Steve
Job Details: 12/24/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Found very low water pressure causing small cubes. Removed filter and pressure is good now. Customer is going to replace filter. If problem persists after new filter order filter housing. W11194438
Near Rochester, NY 14616
Shaiman
Job Details: 12/24/2019
WASHER WHIRLPOOL WTW4850HW1 "Customer reports the unit only fills and drains when in sensing cycle, and occasionally will agitate momentarily. F8E1 error code stored. Tested valves in manual diagnostics. Hot water would dispense, but cold water would not. Cold water valve was off in the basement. Turned on valve & tested valves again. Suspecting the issue was due to no cold water supply. Repair successful."
Near Rochester, NY 14607
Evan
Job Details: 12/24/2019
DISHWASHER KITCHENAID KUDK03FTSS3 Customer starting that unit will not run. Upon inspection discovered that wash motor would not run. Confirmed that motor was receiving power. Unit will need wash motor. Ordering sump & motor ; ordrng 1 WPW10780877 (SUMP & MOTOR )