Near East Rochester, NY 14445
Evan
Job Details: 09/27/2019
RANGE WHIRLPOOL KSDG950ESS1 Customer stated that they received unit with rusted front door panel and lower lower kick panel. Upon inspection discovered both were had small rust spots on front or each panel. Replaced door panel & kick panel. Unit tested good
Near Webster, NY 14580
David
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Switch shim will not stay on the door because it’s too warped. Ordering left door; ordrng 1 W11104477 (dor-fip)
Near East Rochester, NY 14445
Evan
Job Details: 09/27/2019
RANGE WHIRLPOOL WFG320M0BW2 Customer stated that they were unable to set clock on stove and light in oven would not turn on. Upon inspection discovered that control would not accept commands could not set clock or start bake cycle. Control is failing. Replaced control. Ran test bake cycle. Set clock for customer. Unit tested good
Near Walworth, NY 14568
Evan
Job Details: 09/27/2019
DISHWASHER KITCHENAID KDFE104HWH0 Customer was concerned that there is small amount of water in bottom of pump where filter sits at end of the cycle. Advised customer that this is normal all units have small amount of water there at end of cycle. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
Near Newark, NY 14513
Evan
Job Details: 09/27/2019
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit was not finishing cycle. Checked for error codes upon arrival. Unit was displaying code f5e1 code lid lock fault. Attempted to run test cycle. Lid would not lock. Replaced lid lock and ran diagnostic cycle again. Lid locked as it should. Unit completed cycle. Ran unit on quick wash to confirm function outside of test mode. Unit tested good
Near Hilton, NY 14468
Evan
Job Details: 09/27/2019
REFRIGERATOR MAYTAG MFW2055DRM01 Replacing drain tube due to unit not draining properly causing sheet of ice to form on floor. Replaced drain tube. Reassembled unit. Unit tested good collecting portion of labor. Manufacturer to cover remaining cost. S code S38230
Near Irondequoit, NY 14622
Evan
Job Details: 09/27/2019
RANGE WHIRLPOOL WFG525S0HZ1 Replacing cooktop due to customer receiving unit with dented cooktop. Replaced cooktop. Unit tested good
Near Canandaigua, NY 14424
Steve
Job Details: 09/27/2019
MICROWAVE WHIRLPOOL WMH53521HZ Painted scorch mark by metal rack that was causing unit to spark when cooking. The microwave tests good.
Near Canandaigua, NY 14424
Steve
Job Details: 09/27/2019
RANGE WHIRLPOOL WFE510S0AS0 "Customer states that after product is boiling , she turns down to simmer but still keeps boiling. Tested with pot of water and the element turned on and off as expected. Customer is going to monitor."
Near Webster, NY 14580
Evan
Job Details: 09/27/2019
WASHER MAYTAG MVWC465HW2 Customer stated that unit is still out of balance after previous visit. Customer had load ready to be spun out upon arrival. Ran drain & spin cycle with load inside unit. Could hear tub banging into cabinet during final spin with very small load inside basket. Suspecting issue is with suspension all other parts check out. Ordering suspension ; ordrng 1 W11217817 (SUSPENSION )
Near Rochester, NY 14625
Evan
Job Details: 09/27/2019
COOKTOP KITCHENAID KFGU706VSS01 Customer stating that unit is making noise still and as soon as gas it shut off unit stops. Suspecting that noise is coming from gas valve solenoid or pressure regulator. Due to customer hearing noise In back right corner where gas line inlet is. Ordering regulator & solenoid ; ordrng 1 W10368615 (GAS VALVE SOLENOID ) and 1 W11087445 (PRESSURE REGULATOR )
Near Hilton, NY 14468
David
Job Details: 09/27/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 Ice bucket jamming caused motor shaft to strip unable to separate couple and motor. Ice maker assembly will need to be replaced; ordrng 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)
Near Rochester, NY 14608
Shaiman
Job Details: 09/27/2019
WASHER FRIGIDAIRE FTF530FS0 "Customer reports the unit is not latching. When attempting to start any function on the unit, no lights or indicators illuminate. The door lock light should illuminate when the door is closed and would stay illuminated only when the latch is engaged. Unable to test for power being sent to/from timer due to the dryer being mounted on top of the washer. Second man is needed to properly diagnose. Returning with latch, timer, and second person.; ordrng 1 137394000 (TIMER)"
Near Hilton, NY 14468
David
Job Details: 09/26/2019
DRYER WHIRLPOOL WGD8000DW4 Customer was concerned with unit turning on after the cycleEnds. This is due to the wrinkleShield option and is normal operation. Went over use and care with the customer
Near Rochester, NY 14612
Evan
Job Details: 09/26/2019
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replacing control and light socket due to unit blowing bulb as soon and new bulb was installed. Replaced control. Replaced socket. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 09/26/2019
RANGE WHIRLPOOL KGST307HWH Replacing right front valve due to valve failing to release gas in order for unit to light. Replaced valve and tested burner. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW7000DW0 Customer stated that unit was very noisy during agitation. Checked for error codes unit was displaying code f5e4 for lid not opened in between cycles. Ran test cycle. During agitation portion of cycle could tell that wash plate was loose. Stoped cycle and tightened wash plate bolt. Ran diagnostic cycle again. Unit was much quieter. Ran unit for customer. Unit tested good
Near Rochester, NY 14612
Evan
Job Details: 09/26/2019
RANGE WHIRLPOOL WFE505W0HS1 Ordered replacement panels due to original panels being rusted. Upon opening new panels discovered those are also rusted. Custom tee does not want them installed. Reordering panels ; ordrng 2 WPW10162245 (PANEL )s
Near Webster, NY 14580
Evan
Job Details: 09/26/2019
RANGE WHIRLPOOL KSDB900ESS3 Replacing cooktop panel and left side panel due to customer receiving unit with large dent in left side corner. Also large dent on left side of cooktop. Replaced cooktop and left side panel. Unit tested good
Near Avon, NY 14414
Steve
Job Details: 09/26/2019
DRYER WHIRLPOOL WGD5000DW2 "Replaced rollers, idler and belt for noisy operation. The dryer tests good. ; dspstn on spec-tagged invntry: 1 341241 BELT and 1 4392065 REPAIR KIT"
Near Scottsville, NY 14546
Steve
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Attached mullion that came off top clip causing door to not close properly. Caulked gaps in frame where liner meets cabinet. The refrigerator tests good.
Near Fairport, NY 14450
Steve
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced fresh food light for no lights. Used the existing fresh food light in freezer and all lights work now. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT
Near Ontario, NY 14519
Evan
Job Details: 09/26/2019
WASHER MAYTAG MVWB980BG0 Customer stating that unit is flashing error code HC at end of cycle. Tested log valve according to test # 2 on tech sheet found that hot side valve was causing issue. Customer also stated that unit was very noisy while in spin. Discovered that bearing had begun to become very noisy. Suspecting seal had worn causing water to leak into bearing. Ordering bearing. ; ordrng 1 W10435302 (BEARING KIT ) and 1 W10761636 (CONTROL) and 1 W10853723 (LOG VALVE )
Near Rochester, NY 14625
Steve
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL NA123 Ice in side wall. Customer is going to thaw. No charge. Kim’s family
Near Webster, NY 14580
Steve
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced compressor and evaporator for no cool. The refrigerator tests good.
Near Geneseo, NY 14454
Steve
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDT970SAHW0 Replaced hinges for door not closing. The door closes properly now.
Near Geneseo, NY 14454
Steve
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced ice box for warped box. Raised left side again. The ice box os level now.
Near Fairport, NY 14450
Steve
Job Details: 09/26/2019
REFRIGERATOR GE PFCS1RKZHSS Tested ice maker and it had hard time ejecting ice. Ordering Ice maker; ordrng 1 WR30X28693 (ICE MAKER)
Near Victor, NY 14564
Dave
Job Details: 09/26/2019
DRYER WHIRLPOOL WED8500DC4 F4E4 L2 line error code . F6E3 Acu cannot UI . Checked power coming to unit has power . Connections are tight . Replaced UI and control. Tested unit air flow has poor air flow . Customer will clean vent . Left other parts with customer.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL
Near Victor, NY 14564
Dave
Job Details: 09/26/2019
REFRIGERATOR JENN AIR JF42SSFXDA02 "Ice maker is leaking and dripping on the rails causing the unit door not to close all the way . Cleaned rails off and made sure that the door is sealing tight . Gasket is sealing . Ordering icemaker WPW10277450 . Ice maker bin rails are not pulling back in as they should . Ordering rails 2306116 , 2306117; ordrng 1 2306116 (slide) and 1 2306117 (slide) and 1 WPW10277450 (icemaker)"
Near Irondequoit, NY 14609
Shaiman
Job Details: 09/26/2019
DISHWASHER FRIGIDAIRE FFID2426TD0A Unit would not turn on. Bad connection to the power wires prevented machine from getting power. Cleaned and secured connection. Unit testing good.
Near Farmington, NY 14425
Dave
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Refrigerator not cooling . Checked frost pattern on evaporator. Ice build up only on top right of evap . Ordering evap W10836706. Compressor WPW10507886 and UV drier WPW10143759; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (drier UV) and 1 WPW10507886 (compressor)
Near Rochester, NY 14618
Shaiman
Job Details: 09/26/2019
DRYER MAYTAG MGDB835DC4 "F2E1 error code stored. Ignitor is getting power, but isn’t turning on. Unit also won’t stop spinning when door is opened. Continuity present with door open and closed. Replacing door switch, ignitor, and UI. ; ordrng 1 279311 (IGNITOR ) and 1 W11036551 (DOOR SWITCH) and 1 W11158457 (USER INTERFACE )"
Near Rochester, NY 14625
David
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced noisy fresh food evaporator fan motor; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR
Near Rochester, NY 14606
Shaiman
Job Details: 09/26/2019
WASHER WHIRLPOOL MVWC565FW1 "Customer states water is left over at the bottom of machine and occasionally won’t go past the rinse cycle. No error codes stored. Unit completed test verification cycle with no issues. Lid lock works on command. Drain pump is working as it should. No shifter fault codes and unit shifts from drain-spin and vice versa with no complications. Addressing the intermittent “stuck in cycle” issue, replacing control board. ; ordrng 1 W11162438 (CONTROL )"
Near Macedon, NY 14502
Dave
Job Details: 09/26/2019
RANGE JENN AIR JDS9860CDB00 "Called techline SR 7725960941 . Unit will not turn on. Says call for service . Sensor and control can cause this . Found the sensor connector melted . Ordering harness, control and sensor .; rqstng P&A on 1 12001656 (sensor,ovn) and 1 74011728 (harness- m) and 1 WP8507P231-60 (cntrl-elec)"
Near Webster, NY 14580
David
Job Details: 09/26/2019
WASHER WHIRLPOOL WFC7500VW2 Customer declined service on this machine
Near Rochester, NY 14612
David
Job Details: 09/26/2019
DISHWASHER KITCHENAID KUDS35FXSS5 "Replaced shorted OWI due to unit not running complete cycles. Tested in diagnostics control is still shutting unit down before unit finishes filling. Quoted for control customer will contact the office when ready; ordrng 1 W10479761 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10619006 LATCH"
Near Webster, NY 14580
David
Job Details: 09/26/2019
RANGE MAYTAG MET8775XW Oven door was split due to missing screws on the bottom and a bent fastener in the door. Repaired door and added screws.
Near Rochester, NY 14613
David
Job Details: 09/26/2019
REFRIGERATOR AMANA ART318FFDW03 7725960348 called Techline after new compressor failed to start. Ordering new compressor ; ordrng 1 W11092625 (compressor)
Near Fairport, NY 14450
Dave
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Temperatures were good . 0 in freezer . 39 in fresh food . Unit was set to 37 in freshfood section . . Refrigerator is cooling as expected. Unit does seem to go up in the lower 40 degrees area may be during defrost .
Near Webster, NY 14580
Dave
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDTE104ESS1 Replaced rails for corrosion and for the door not staying closed during cycle . Tested unit in auto diagnostics. Tested good . S Code S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14607
Dave
Job Details: 09/26/2019
REFRIGERATOR KENMORE LFTR1814LW9 Replaced door gasket for being torn . Adjusted bottom hinge on fresh food door due to not being even. Sealed cabinet. Door is now sealing as expected.
Near Palmyra, NY 14522
Dave
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW5000DW1 "Gearcase is squeaking. Motor is shorted can hear is crackling . Ordering actuator W10913953 . Motor W11283592, gearcase W11035751; ordrng 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Near Rochester, NY 14626
David
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked unit temps. Fresh food reading from33 to 41 depending on area. Freezer at 0 Called Techline to document. SR7725963242.
Near Rochester, NY 14612
David
Job Details: 09/26/2019
REFRIGERATOR MAYTAG MSS25C4MGZ01 Found chunk of ice on bail arm binding it. Replaced ice maker. Customer to monitor
Near Caledonia, NY 14423
Dave
Job Details: 09/26/2019
WASHER AMANA NTW4516FW3 Washer not draining . Replaced pump . Drain to pump hose keeps coming off .. used hose clamps to keep the hose from coming off. Tested unit in auto diagnostics. Tested good . Calibrated washer . Customer drain hose from unit is a little to long . Customer will fix issue with drain hose. Unit tested good .
Near Webster, NY 14580
Evan
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW8500DC0 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside gear case was failing causing unit to produce large howling noise while in spin. Checked for codes no codes present. Ran diagnostic cycle. Unit was very loud while in spin. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )
Near Rush, NY 14543
Shaiman
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW4850HW1 Replaced gear case. Unit testing good.
Near Scottsville, NY 14546
Shaiman
Job Details: 09/26/2019
DISHWASHER MAYTAG MDB7749SBW0 Certain functions on the user interface would illuminate however the start button would not work. Replaced console/user interface. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
Near Webster, NY 14580
Evan
Job Details: 09/26/2019
WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing large banging noise while in spin. Upon inspection checked for error codes discovered no codes present. Ran diagnostic cycle unit completed cycle as it should. Spoke with customer about load that caused issue customer stated they were washing a set of queen bed sheets on normal wash. Encouraging customer to to use bulky items/ sheets setting instead for optimal wash performance. Unit tested good otherwise
Near West Henrietta, NY 14586
Shaiman
Job Details: 09/26/2019
DRYER MAYTAG MEDC465HW0 "Customer states unit is causing the breaker to randomly trip, and it takes an extended amount of time for the unit to dry. Once the breaker is reset, the unit works as it should. Inspected the panel box and verified that the 240v breaker for the dryer gets warm after the dryer has been running for a while; which is not normal. Unit passed vent test. Suspecting the weak breaker may also be causing the long dry times."
Near Rochester, NY 14617
David
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced torn gaskets
Near Irondequoit, NY 14622
David
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Unit was not making ice because the ice maker was switched to the off position behind the ice bin. Tested ice maker is diagnostics. Harvest passed. Fill failed due to a frozen tube. Thawed tube. Ice make filled afterwards
Near Webster, NY 14580
David
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRFA32SMHZ01 Freezer building frost on product. Found the fresh food door mullion heater was off causing cold water to drip on the freezer door gasket causing the infiltration. Turned on the heater and sealed the liner to the cabinet. Raised door a bit for better gasket contact. Customer to monitor
Near Webster, NY 14580
David
Job Details: 09/25/2019
REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Freezer door binding slightly. Greased cam and adjusted lower hing. Door shuts properly.
Near Penfield, NY 14526
David
Job Details: 09/25/2019
DRYER MAYTAG MEDB835DW3 Sr775726088 called Techline to document finding on dryer for long dry times. Arrived as a very small load was just finishing. Load ran for 40 min and all items were as expected. Air flow testing good. Customer has a brand new clean vent. Adjusted the sensor dry setting to add 30%more dry time. Techline did not recommend doing anything else.
Near Sodus, NY 14551
David
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Unit has a low side leak and is not cooling. Will require an evaporator and compressor. Unit is OOW quoted for evaporator and compressor. Customer denied the repair.
Near Ontario, NY 14519
David
Job Details: 09/25/2019
RANGE WHIRLPOOL AGR5725RDQ Unit was not lighting due to a weak ignitor. Replaced the ignitor. Unit tested good.
Near Webster, NY 14580
David
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced door due to dent and cracked bin
Near Hilton, NY 14468
Shaiman
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDFE104DSS1 Replaced wheel assemblies. Unit testing good.
Near Scottsville, NY 14546
Dave
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL MBF1958XEQ1 Freezer evap frosted over . Went into diagnostics. Tested thermistors tested good . Tested heater . Tested good . Defrost thermostat tested good . Unit needs jazz board WPW10503278 . Installed . Defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Brockport, NY 14420
Shaiman
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDPE234GPS0 Front door went missing. RTM declined further repair.
Near Geneva, NY 14456
Steve
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Replaced upper racks for door not closing properly. The door is closing properly. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Newark, NY 14513
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX7355DBM00 S38253 replaced defrost drain for ice accumulation on freezer floor. The refrigerator heck’s good. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Fairport, NY 14450
Dave
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRFF305ESS02 Damper is very loud . Replaced damper . . Tested unit . Tested good .
Near Webster, NY 14580
Dave
Job Details: 09/25/2019
COOKTOP WHIRLPOOL WFE320M0ES2 Wrong property address . Lady in office wasn't sure what property this was for .
Near Fairport, NY 14450
Dave
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Fresh food section is 35 degrees unit is set for 36 . Freezer set to 0 Temps are 0 . Damper making alot of noise . Replaced . Tested unit . Tested good . Unit is making ice and temperatures are correct . Evap fan is working. Tested thermistors in diagnostics. Tested good . Tested heater . Tested good . No frost build up on evap .
Near Webster, NY 14580
David
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer module for no light.
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
DRYER MAYTAG MGD6630HW0 Customer stated that unit was rattling while unit was running. Upon inspection discovered that screws for heater bracket were extremely loose in addition to motor mount brackets. Tightened both and ran multiple test cycles. Ran unit for customer once reassembled. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that top rack was falling. Upon inspection discovered that adjuster on right side of rack had come disassembled cover for adjuster had fallen off causing rack not to sit correctly. Reassembled adjuster and tested rack for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Marion, NY 14505
David
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDFE104DWH5 Reinstalled dispenser gasket. The wash motor is only operating intermittently. Will run but will not always spray. Ordering sump and lower spray arm. ; rqstng P&A on 1 W10858786 (arm-spray) and 1 W11085683 (pump&motor)
Near Rochester, NY 14612
Shaiman
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL KDFE104HPS0 "Unit fills with water but bottom spray arm does not function properly. Replaced motor. Unit still would not wash correctly. Upon further investigation discovered there is no drain loop installed; just a short hose going from the drain pump to a pipe in the basement. Due to the drain setup, water would siphon out as the unit was filling. Sending hoses to customer. ; ordrng 1 8269144SHIPDIRECT (DRAIN HOSE SHIP DIRECT) and 1 WPW10545278SHIPDIRECT (DRAIN HOSE W/ CHECK VALVE SHIP DIRECT)"
Near Webster, NY 14580
Evan
Job Details: 09/25/2019
WASHER WHIRLPOOL GHW9150PW4 Customer stating that unit is filling on its own after cycle has finished. Ran diagnostic cycle and actuated cold and hot valves on & off. Discovered that cold valve is staying open causing issue. Unit needs water valve. Ordering water valve
Near Rochester, NY 14607
Steve
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL WDF760SADM3 "Replaced inner door, bottom seal and hinges. Replaced pump. For persistent leaking while washing. Customer is goin to monitor"
Near Rochester, NY 14618
Shaiman
Job Details: 09/25/2019
DRYER WHIRLPOOL WED5520SQ0 Replaced temp selector switch. Customer monitor.
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
WASHER MAYTAG MHW8150EW0 Customer stated that unit is not dispensing soap through dispenser properly. Upon inspection discovered that customer was not adjusting detergent concentration before cycle causing minimal soap to enter machine. Tested concentration adjustment during cycle and found that when setting unit to 2x concentrate this will dispense generous amount of detergent into machine. Spoke with customer about adjusting concentration based on cycles. Customer was also inquiring about black spots on top of dispenser. Advised customer that best solution is to clean with oxi every 5-6 months to prevent build up. Unit testing good otherwise.
Near Geneva, NY 14456
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced Orion control for not cool Ff section. Same result. Called tech line again and retested. Found bad thermistor reading this time in FF compartment. 96. Other times when we tested it was 60. Tech line wants to ; ordrng 1 W11099568 (cover-evap) and 1 W11314429 (UI)
Near Rochester, NY 14618
Evan
Job Details: 09/25/2019
DISHWASHER GE GDT720SGF0WW Replacing wash motor kit due to unit windings inside motor going bad causing unit to be very noisy while running. Replaced wash motor and drain pump. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Shaiman
Job Details: 09/25/2019
WASHER WHIRLPOOL WFW9150WW00 Customer concerned about unit leaking under heavy loads. No error codes stored. Ran auto test cycle and could not recreate issue. Suspected a failed bellow. Customer declined further repair.
Near Pittsford, NY 14534
Shaiman
Job Details: 09/25/2019
DISHWASHER MAYTAG MDB7759SAB3 Customer concerned about unit leaking. Gasket was ripped in the corners. Replaced inner gasket. Repair successful. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near Rochester, NY 14609
Evan
Job Details: 09/25/2019
WASHER AMANA NTW4516FW3 Customer stated that unit would not progress through cycles. Upon inspection discovered that lid was loose causing latch to not align properly. Located lid screws and tightened. After doing so unit was able to lock lid and start cycle. Ran diagnostic cycle. Checked for error code. Cleared code f5e2 (lid latch fault). Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Pittsford, NY 14534
Dave
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Techline SR 7725948747 . Unit is not Cooling . Compressor is running . But is not cooling . Techline said put UV drier on unit needs sealed system work . Ordering UV drier WPW10143759 . Ordering door 13107553SQ . Badge W11223753 . ; ordrng 1 13107553SQ (dor-fip ss) and 1 W11223753 (nameplate) and 1 WPW10143759 (dryer)
Near Pittsford, NY 14534
Dave
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is not defrosting . Called techline SR 7725951181 . Checked thermistors tested good . . Techline said to replaced is control board . WPW10675033 ordering board .; ordrng 1 WPW10675033 (cntrl-elec)
Near Fairport, NY 14450
Evan
Job Details: 09/25/2019
RANGE KITCHENAID KFED500EWH03 Customer stating that they cannot summer with front left burner. When setting temp for dual burner unit will not heat. Replaced switch and tested element again. Element is experiencing same result. Ordering left front element ; ordrng 1 W11101459 (LF BURNER )
Near Fairport, NY 14450
Steve
Job Details: 09/25/2019
REFRIGERATOR KENMORE 106.50023.211 Temps are warm In Freezer. The frost pattern looks good on bottom of evaporator. Ordering thermostat for no ice. ; ordrng 1 W10396166 (thermostat)
Near Victor, NY 14564
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found evaporator frosted. The defrost thermistor failed in diagnostics. After defrosting it passed. The thermistor had good resistance. Called tech line. They want to replace thermistor. ; ordrng 1 W11366397 (HARNESS)
Near Pittsford, NY 14534
Steve
Job Details: 09/25/2019
RANGE WHIRLPOOL WEE730H0DS0 Ordering correct color; ordrng 1 W10728516 (panl-cntrl)
Near Rochester, NY 14608
Steve
Job Details: 09/25/2019
REFRIGERATOR MAYTAG MFI2269FRZ Found damper as frozen. Also did not read open or closed in diagnostics. Repeated connection and control read damper. Ordering damper. ; ordrng 1 WPW10127427 (control)
Near Fairport, NY 14450
Dave
Job Details: 09/25/2019
OVEN-MW COMBO JENN AIR JMW2427DS01 F2E0 key pad disconnected error code . called techline SR 7725953307. Checked all user interface connections. All connected and proper location of wires . Ordering new user interface. As techline suggested. W11236900; ordrng 1 W11236900 (console)
Near Rochester, NY 14621
Evan
Job Details: 09/25/2019
DRYER KENMORE 417.804127 Customer stated that drum wouldn’t move. Upon inspection discovered that bearing in rear of unit had gone bad. Bearing had made contact with heater. Ordering bearing and heater ; ordrng 1 131553900 (HEATER ) and 1 5303281153 (BEARING KIT )
Near Rochester, NY 14610
Evan
Job Details: 09/24/2019
RANGE WHIRLPOOL WFE525S0HZ1 Customer stated that unit needs cooktop. Unit is outside of 30 day cosmetic window. Customer will need to call whirlpool to seek cosmetic authorization. ; ordrng 1 W11156895 (COOKTOP )
Near Rochester, NY 14623
Evan
Job Details: 09/24/2019
OVEN WHIRLPOOL WFG770H0FZ0 Customer stated that bake would not light. Checked for error codes upon arrival. No codes present. Discovered that ignitor was failing to spark at bake burner. Broil was functioning as it should. Installed new ignitor unit still would not spark. Called techline 7725934562 techline recommendation is replacement of dsi board. Ordering DSI board ; ordrng 1 WPW10511278 (DSI SPARK MODULE )
Near Pittsford, NY 14534
Evan
Job Details: 09/24/2019
RANGE MAYTAG MER8800FZ2 Customer stating that oven light is not stating lit. Upon inspection discovered issue with harness connector and p6 on control. Issue is with connector on harness and also pins on control. Ordering harness and control ; ordrng 1 W11188459 (HARNESS ) and 1 WPW10340323 (CONTROL)
Near East Rochester, NY 14445
Dave
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Freezer frosting up still . Called techline SR 7725728072 . Had called techline in previous called . SR number above is the same number . . Previous call I was told to change the UI because that was what controls the defrost in this unit . Called techline today . They said to replace the control in the back as that is the one that controls the defrost . confirmed that the info from previous call was wrong . Tested thermistors at control. Tested good and were within resistance range . Ordering control board W11034366; ordrng 1 W11034366 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10420741 SWITCH-PTS"
Near East Rochester, NY 14445
Dave
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left hand door . Liner not molded right and is not contacting the door switch and pushing it in all the way . Ordering new door W11104477 .checked door leveling and door hinge they are in the correct location .; ordrng 1 W11104477 (dor-fip)
Near Fairport, NY 14450
Dave
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KBFS25EWMS1 Mildew on door gaskets . Found that the humidity control was on turned on. Which may cause that . Gaskets that we're ordered were the wrong color . Ordering right ones W10830162; ordrng 2 W10830162 (gasket-fip)s
Near Rush, NY 14543
Steve
Job Details: 09/24/2019
WASHER MAYTAG MHW5500FW1 Sr#7725932064Tested unit. Unplugged each component and restarted machine. No response. The ui has power but not responding. Ordering ui and control again. Called tech line to document due to reoccurring issue. ; rqstng P&A on 1 W11218376 (UI)
Near Churchville, NY 14428
Steve
Job Details: 09/24/2019
RANGE WHIRLPOOL WEE510S0FV1 Part came in damaged Ordering another console. ; ordrng 1 W10893944 (panl-cntrl)
Near Rochester, NY 14612
David
Job Details: 09/24/2019
WASHER MAYTAG MVWB766FW1 Detergent drawer is rusting. Ordering detergent drawer. Gearcase is making a noise at low speed. Ordering gearcase ; ordrng 1 W10811956 (GEARCASE) and 1 W10919352 (drawer)