Great Maintenance service provided
Ken - Webster, NY
The service tech made sure my issues were resolved during his visit!
Betty - Spencerport, NY
David, I think you fixed it. It took 5 trips from Gary and loss of veggies and ice cream, but except for water droplets around the freezer door,it seems to be working.
Response from Appliance Tec:
We agree with your two star review. It is very unfortunate that it took so many trips for us to get your problem resolved and we apologize for not getting it taken care of sooner. We appreciate your patience and your honest review. Please know that this is not a normal circumstance for us and we hope that you will give us another chance to assist you in the future. Also, internal changes have been made to avoid lengthy repairs like this in the future.
Maryalice - Rochester, NY
Prompt and courteous service. The Tec was friendly and helpful.
Bill - North Chili, NY
Fast and Friendly Service
Scott - Geneva, NY
Dave was great, knowledgeable and quick.
Thomas - Rochester, NY
Competent, efficient, neat on time, clean
Hedges - Victor, NY
very polite, helpful person - willing to answer all questions very polite
Perfect Service Call
Steven - Geneseo, NY
The service call was a great experience. Steve got the job done quickly and professionally. I highly recommend him.
Vivian - Webster, NY
Shaiman was exceptional with handling my concerns with my less than two week old washer He thoroughly checked out the machine looking for answers and made suggestions Was very courteous and respectful and genuinely concerned Orville’s should take a lesson from him
Edward - Webster, NY
Dave was professional and knowledgeable. He has very good customer interaction skills.
Marion - Canandaigua, NY
Friendly and very knowledgeable. Answered a lot of questions
Robert - Webster, NY
Called & showed up on time! Personable, completed job quick and efficiently!
Bill - Rochester, NY
Prompt and fast diagnosis and replacement of ice maker. Pleasant and professional.
Bella - Spencerport, NY
Great service but unfortunately I still don’t like this Whirlpool electric stove . Nothing he could do. Friendly service
Good service experience!
Renee - Webster, NY
Francis - Phelps, NY
Fleming - Rochester, NY
Very polite, professional, quick service
Robert - Fairport, NY
Anthony - Rochester, NY
Tech immediately identified the problem and fixed it.
Very Good Service
Jane - Dansville, NY
David - Rochester, NY
David was very professional and conscientious
Paula - Rush, NY
Great guy. Very professional and good sense of humor. Something we all need.
Scot - Macedon, NY
Evan was very polite and efficient. He was done very quickly.
Alison - Churchville, NY
Very helpful service, thank you!
Wendy - Fairport, NY
Dave is exceptional - proactive and highly knowledgeable. I would recommend him to anyone who needs an appliance repaired.
Martin - Canandaigua, NY
Dave Flint was absolutely perfect. He was very thorough and explained everything. If I need service ever again I would ask for Dave.
George - Rochester, NY
Very satisfied with the service.
Kitty - Penfield, NY
Evan was awesome
Amy - Rochester, NY
knew what problem was and fixed it.
Louis - Fairport, NY
cannot answer pricing question because Whirlpool covered the fix.
Susan - Canandaigua, NY
Dave the technician was very careful & shared a lot of good information regarding out appliances.
Extraordinary excellent service
Paula - Rochester, NY
Extraordinary excellent serviceThe technician you sent was absolutely wonderful
Great service, thanks to David Long
Christine - Rochester, NY
David Long was so helpful, I found him very knowledgeable and determined to get our washer working great again!
Fantastic tech he was
Jim - Pittsford, NY
It was great. Fixed my washer very fast.
Kitchen Aid Dishwasher Motor Replacement
Doug - Rochester, NY
Marcia - Sodus, NY
Great person to work with. Give him a bonus.
Stubborn Microwave issue
Flora - Rochester, NY
Intermittent "door" errors are driving us crazy, but Dave doesn't give up.
Dishwasher Burn Down
Chad Malone - Pittsford, NY
My technician was great. Nice, efficient and knowledgable.
Hilda - Williamson, NY
The tech did a great job. The tech seemed very nice, came and got right to work. He found the problem in a timely manner and fixed it.
Great job, very fast
Bradley - Webster, NY
Lilly - Victor, NY
Dave was awesome, he was very knowledgeable, very friendly..
Ray - Webster, NY
Very professional service; very pleased overall; price seemed reasonable.
Emily - Rochester, NY
Awesome complete service
Robert - Webster, NY
Personable, knowledgeable and showed up on time!
Great service. Fair price
Alan - Rochester, NY
Steve did a superb job locating and fixing the problem with the noisy refrigerator. Many thanks for a job well done!
Bob - Fairport, NY
Neat, clean, on time, accurate diagnosis and quality repair service. Technicians were courteous and knowledgeable. Would recommend without reservation.
Excellent service and customer service
Neil - West Henrietta, NY
Great service- apparently, fixed it!
Christopher - Pittsford, NY
Steve was very personable and diagnosed what needed to be fixed- which was a new part previously installed that was not working correctly. Once the new part was in- we have seemed to have a working dryer. Thanks to Evan, Dave and Steve for fixing the machine.
An attempt at a very temperamental unit.
Christopher - Pittsford, NY
Dave did great but unfortunately did not solve our problem. Thorough and a good communicator. As provided the third and fourth service in the dryer, we still needed two more visits before the dryer was fixed. Thus the ratings below.
Marcia - Sodus, NY
Works quickly and professionally.
great service, knowlegeable
Yee-hung - Rochester, NY
Excellent communication and service from start to finish!
Noah - Rochester, NY
Experience was great, person that I spoke with was patient and explained every aspect of the experience from cost to time frame. Tech was punctual, extremely knowledgeable and thorough. Gave me all the info I needed to make an informed decision about how to approach service, and spent time after answering questions and giving tips on how to extend life of machines. Both units are still working wonderfully 5 months after service.
Oven Problem Solved
Deborah - Webster, NY
I want to applaud Dave for his patience and calmness in coming back several times to fix my gas oven. It was frustrating for us all; yet he stayed the coarse and dealt with whirlpool several times to do what was best to give me new inner oven parts. Now my oven turns on every time and cooks my food the way it never did for the 1 1/2 yrs I used it. I highly recommend Dave because he was very careful as he moved my oven back and forth and he really seems to care about his quality of service and for us owners of these new appliances!
David - Canandaigua, NY
Tech was on time, fixed the problem promptly, and cleaned up. Service was covered under Whirlpool warranty
Good visit-awaiting report
Deborah - Fairport, NY
Hi We appreciated his candid assessment of our washer including what the manufacturer should be held accountable for. We are awaiting his report so that we can contact the manufacturer about the equipment failure. Thank you
Orlando - Webster, NY
Technician was very professional and polite. He forgot to bring a. screw for top of fridge but that’s ok.
Great service, knowledgeable!
Adam - Webster, NY
The guys showed up and were very friendly and trustworthy. Great experience.
Great service, friendly, knowledgeable staff!
Don - Canandaigua, NY
I really appreciated the professionalism of the company, from the calls to the main office, to the actual service call... the technician who came out was friendly and very knowledgeable !
Karen Rabish home owner
Karen - Pittsford, NY
Intelligent and compasionate repairman
Joan - Rochester, NY
Steve was so approachable and willing to explain the problem with our dryer that as soon as he left I called the company to let them know how impressed I was with his knowledge and his wonderful attitude toward a customer.
Evan went above and beyond!
Patty - Walworth, NY
Fridge on the fritz
John - Holley, NY
Gary was extremely efficient, timely and clean. He assessed what was wrong quickly, ordered the part and was back two days later and was done with the fix in less than an hour. Arrived when he said he was going to.
Donna - Canandaigua, NY
I was very pleased with the knowledge and efficiency, dishwasher is fixed and I’m a happy customer
Dan FLINT was a great representative for your company.
Deborah - Shortsville, NY
Dan went above and beyond. He came out and fixed my washing machine, but also gave me helpful hints with the dishwasher.
Lester - Ontario, NY
Dave and his helper were great.they came in and went and solved our problem and fixed it
Carla - Canandaigua, NY
Came when it was planned. He was friendly and well mannered.
Chris - Webster, NY
Chris - South Bristol, NY
Tech was very friendly.
Gary - Fairport, NY
Professional, efficient & knowledgeable
Colleen - Ontario, NY
The unfortunate issue was having to call for repair on a 23 DAY old appliance however Evan was extremely efficient, knowledgeable and polite. It's reassuring to know there are professional individuals like Evan that can tend to and fix all kinds of repairs. While the cost of appliances has not gone down, the quality of production has. That's a fact. Unfortunate for customers although job security for Evan and his coworkers. I would highly recommend Appliance Tec and Evan to anyone that's in need of their services.
No summary as to what the problem was
Don - Rochester, NY
Tech was prompt
Donna - Victor, NY
Dave thought outside the box and found a solution for my issues.
Sue - Fairport, NY
David - Rochester, NY
Appliance Tec is lucky to have an employee like Shaiman Cuyler.Great job to all at Appliance Tec.
Kathryn - Rochester, NY
The man who came to repair my oven was prompt and friendly. He actually took my stove apart to figure out the issue and recommended next steps is the issue re-occurred.
William - Rochester, NY
Knowledgeable and professional
Kathleen - Fairport, NY
Macedon - Macedon, NY
Penelope - Rochester, NY
Kitty - Penfield, NY
Even was awesome
Deborah - Mendon, NY
William - Webster, NY
Respectful, timely and courteous
Carol - Pittsford, NY
Knowledgeable service man. On time. Excellent service.
Rebecca - Rochester, NY
The tech was very professional and friendly
William - Rochester, NY
The repairman that responded to my house was very knowledgeable. He fixed the problem very fast and brought the part to do it. I was very happy with the service and would recommend it to anyone.
Very Professional and prompt service
Kim - Spencerport, NY
Very polite and professional. Explain the problem clearly.
Robert - Rochester, NY
quick & efficient
Cindy - Rochester, NY
Linda - Penfield, NY
Nikki - Rochester, NY
Took time to explain everything
Beverley - Livonia, NY
Couldn’t ask for better service!
Anzy - Fairport, NY
Kim - Rochester, NY
Great service and very nice .
Deborah - Victor, NY
Dave was knowlegble with what he was doing.
Great and very friendly
Dorothy - Canandaigua, NY
Lou - Canandaigua, NY
We had an issue with a fairly new fridge we had purchased. Dave came out and diagnosed the issue and gave us a temporary solution while the parts were ordered in. He was very clean and efficient on both visits.
Carol - Pittsford, NY
Nancy - Hilton, NY
Dave was amazing. Extremely knowledgeable and professional. He is the best service tech I have encountered. Thankful he was my tech!!
Amy Ashe - Fairport, NY
Dave was extremely knowledgeable and professional. He had many additional helpful suggestions. He provided the best service I have ever had. I would strongly recommend Appliance Tec and I would request Dave!!! You won’t be disappointed.
Marlena - Rochester, NY
John - Rochester, NY
Steve was great efficient and detailed
Mark - Rochester, NY
Joy - Mount Morris, NY
Steve saved our Easter. We wouldn't have had an oven to bake the ham if he hadn't come.
Bill - Penfield, NY
He explained all options clearly after locating the primary problem.
Roger - Penfield, NY
Evan was very friendly and informative.
Mary - Fairport, NY
We confirmed an appy online for a few days later. Our double oven would not work. They came out with the new part and fixed the issue. So grateful!
Paul - Rochester, NY
Great service, friendly technician although I do feel that the $90 fee to come out should be applied to the job if they stay to do the work.
Lori - Hilton, NY
Great service, very professional technician. One year warranty on what they’ve fixed. Price is on the higher side.
Adam - Rochester, NY
David did a great job.
Bonnie - Rochester, NY
I appreciate a business that comes when they say they're coming.
Monroe - Rochester, NY
He was on time And very professional. I would recommend this company to anybody
Kathy - Pittsford, NY
Leo - Webster, NY
Evan is the man. He was the ultimate professional. Thank you!
David - Rochester, NY
the tech Evan was phenomenal, very respectful and helpful
Stephen - Rochester, NY
Dave was great ..Punctual , knowledgeable , courteous...Would recommend Appliance Tec highly..
Great service backed up by a guarantee!
Thomas - Rochester, NY
Bernard - Webster, NY
Even was excellent, very knowledgeable, neat and polite! 5 star*****!!👍🏻👍🏻
Gail - Lyons, NY
Tec has provided great service to my washing machine numerous times. Always professional, courteous, & knowledgeable.
Jeanine - Fairport, NY
Dave came prepared to fix my dishwasher immediately. Based on my description of the problem, he anticipated the fix and had the part with him. In less than 30 minutes my dishwasher was running again!
Sandy - Geneva, NY
Great company and David was so nice and very professional. Told my friends and they said they would him anytime.
AWESOME PRICE, GREAT SERVICE
Bobbie - Rochester, NY
i WAS VERY PLEASE WITH THE ATTITUDE OF THE SERVICE, HONEST AND PLEASANT. WILL USE THIS COMPANY AGAIN IF NEEDED.
Thomas - Nunda, NY
Professional and courteous
Rose - Victor, NY
Dave was very neat and covered his shoes and explained the repair
Great job and pleasurable.....
Kathleen - Canandaigua, NY
Dave did a great job. Let's cross our fingers that this water pump (the third) will work.
Larry - Mount Morris, NY
Steve was friendly and caring about our situation
Shawn - Penfield, NY
Frank - Rochester, NY
Wonderful experience. Highly recommend!
Jodi - Rochester, NY
Thomas - Webster, NY
Appliance Tec, provided great service and responded quickly. David was efficient, polite and very professional.
David - Rochester, NY
tech was quick to solve the issue but needs to take the extra 2 minutes and ensure ALL functions are working before leaving...slow down and don't be in such a hurry.
Bill - Webster, NY
Rene - Webster, NY
Ken - Rochester, NY
Kitty - Penfield, NY
Mike - Ontario, NY
Quick and easy.
Steve - Farmington, NY
He was great service was great
Deloris - Perry, NY
Was very knowledgeable
David - Rochester, NY
very good service
William - Newark, NY
Gail - Lyons, NY
Diane - Spencerport, NY
Mike - Macedon, NY
Received a text when Mike was going to be a little late. Much appreciated. And he was it was only a short delay
Quick and easy Repair of Dryer
Cindy - Henrietta, NY
Very professional service. Quick to get repair done. Would use this service again.
Great job and pleasurable.....
Kathleen - South Bristol, NY
Steve has always done a great job on the whirlpool washing machine as he has been at my home at least 16 times. I'm on my fifth water pump. Crazy......you would think Whirlpool would send me a new one. Guess they like paying Appliance Tech.
Could not have been more courteous or knowledgeable.
David - Webster, NY
Called to ask if he could come early because he was running ahead of schedule. Was very knowledgeable.
Larry - Fairport, NY
Great service from Appliance Tech
Doug - Williamson, NY
We had an issue with excessive water inside our refrigerator. David diagnosed and solved the problem in an efficient and professional way. I won't hesitate to call him again if the need arises.
Linda - Webster, NY
Evan was polite, on time, efficient!
Cheri - Rochester, NY
Mary - Rochester, NY
good service but expensive
Albert - Livonia, NY
Service person was competent and courteous.
Donna - Fairport, NY
Great and gave us very helpful info!!
Washing Machine repair
Maryjo - Ontario, NY
Problem solved so simply. Thank you for job well done.
Kathryn - Rochester, NY
Robert - Caledonia, NY
Leonard - Fairport, NY
Quick, efficient, personable, knowledgeable
Mary - Webster, NY
Dave was very professional and knowledgeable.
Erik - Rochester, NY
Very professional, kind, and courteous.
Great service and great service technician
Steven - East Rochester, NY
Evan was very courteous; listened to my concerns; expressed ideas as to resolution; gave me feedback on his analysis; and was helpful in .explaining the dryers full functions.
Chris - Ontario, NY
David was a great tech. He was always early. Polite, friendly and was surely the expert. The only issue was he left the old parts. He should have taken them to dispose of.
Repair of my refrigerator
Raymond - Rochester, NY
Wonderful service, these people go far above what they are required to do!
Jerry - Ontario, NY
Daniella - Rochester, NY
Gary was very efficient and was able to resolve the issue!
Chris - Canandaigua, NY
Quick and easy
Dave - Rochester, NY
Service was quick, clean and complete. I was able to complete a work conference call seamlessly while he came in and fixed the dishwasher.
David did a great job and answered any question I had
Dan - Rochester, NY
Excellent customer service, helpful and answered all my questions.
Andrea - Walworth, NY
Evan was very patient and helpful with all of my questions. He went above to help me out with some concerns after the appt also. Highly recommend him!
Michele - Rochester, NY
Great customer service by Steve. Good follow up and great interpersonal skills
Cheryl - Fairport, NY
Evan was very courteous and quickly identified the issue and made a plan to come back with the right part and fix it. He cleaned up after both services. Great experience.
Wendy - Fairport, NY
He was wonderful., knowledgeable and timely.
3 Trips to resolve
Tom - Rochester, NY
My observation that all the possible causes of my issues were not looked at/ it appeared that he was in hurry ( Gary only spent 5 minutes at my house) Thought that was strange - he assumed the board was bad- Sent me a Quote via email and left / He did however suggest that I Contact Whirlpool to see if they can help with the expense of the Board. Thank You
Great service and very friendly
Kathy - Rochester, NY
Our wasking machine had stopped spinning. Evan came out the same day and ordered part that came very quickly. Great friendly service. Great job!! Thanks again!
GREAT SERVICE. EXCELLENT PRICE.
Norman - Fairport, NY
Dave did an outstanding job.
Prompt, Reliable Service
Tom - Rochester, NY
Fixed our problem in a short time frame.
No Ice for Me
Larry - Pittsford, NY
Steve came to look at our six month old Whirlpool refrigerator that was not making ice. He tested the ice maker and determined it was faulty and ordered a new one. He then came out, replaced the broken ice maker and then discovered that the water valve was defective had to order one to replace it. His third trip was a charm and our ice maker is working fine. Steve was prompt, professional and explained everything he did.
Geraldine - Churchville, NY
continued to investigate problem and all is well
Tom - Webster, NY
William - Newark, NY
William - Fairport, NY
Great company representative & very helpful.
Richard - Webster, NY
Bob - Livonia, NY
Great service. Ran diagnostics quickly and pinpointed problem. Upon returning with replacement sensor, installed the part , checked for leaks, etc. Very well mannered and knowledgeable. Send Steve anytime!!!
David - Lima, NY
Amy - Rochester, NY
Great Job. Very respectful, well spoken, clean, and professional!!
Nadine - Albion, NY
Professional and positive. Knew how to fix the problem and showed me what to do in the case it happens again.
Jimh - Hilton, NY
Edward - Rochester, NY
Steve was great. The best tech ever. Great customer service
Professional and efficient
Kristen - Fairport, NY
Raymond - Pittsford, NY
Evan was polite and professional. He was knowledgeable and well trained. If everyone of the company is as good as Evan I’m happy to do business there again and again.
Fantastic as always!
Steve - Spencerport, NY
Gary is extremely professional and knowledgeable. He knows our appliances like the back of his hand. He is the only tech we will have in our home. You’re lucky to have him.
Maureen - Rochester, NY
Evan did a great job!!! We were very pleased. It is obvious that he is very good at his job. He is very conscientious, polite, and smart.
Great service and very quick
Cecily - Henrietta, NY
The best service.
Soumen - Pittsford, NY
The Tech was very thorough and was prepared. This was best service experience ever!
Norma - Rochester, NY
The service was done in good timely manner. The repairman was informative & personable. I would recommend him to anyone as an excellent repairman!
Relentlss - Scottsville, NY
Have a very temperamental washing machine and Steve was able to assess the situation and fix it right up. We have always had good experiences with Appliance Tec. I really like the email to determine where the tech is and when expected. We have a warranty so unable to address the cost of repairs.
Jeremy - Honeoye Falls, NY
Dave is awesome. Unfortunately he had to come back and now waiting on part. Not his fault but making it right (hopefully)
Dana - Brighton, NY
Steve was great. Even though it took over a month to get all the right parts and and figure was exactly was going on, Steve was very thorough and professional with his work and explanations of what was going on.
Mark - Hilton, NY
This was part of an extended warranty, so of course the price was excellent...free!
vary good work
Alana - Rochester, NY
shows up on time and does a great job thanks...........
Bill - Pittsford, NY
He was quick and professional.
very prompt and personable
Peter - Fairport, NY
DISHWASHER WHIRLPOOL WDF590SAJM0 F4E3 wash pump error . Checked power going to pump . Has power to pump . Needs sump ordering part ; ordrng 1 W11085683 (pump&motor)
WASHER MAYTAG MVWB835DW4 User interface not working . Ordering control and UI . ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
WASHER WHIRLPOOL n/a Unit was a Samsung washer . We do not service them
OVEN WHIRLPOOL WOS72EC0HS01 F6E4 UI and appliance manager . Ordering control and Ui like techsheet says . Customer said unit has been doing this since they received unit . Need to check power connections to unit when pulling out .cleared error codes ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (Console)
WASHER MAYTAG MHW4200BW1 Unit not turning on . Order control and user interface. Customer said door wouldnt unlock when you was turning on . Ordering door latch .; rqstng P&A on 1 WPW10443885 (door lock) and 1 WPW10689017 (cntrl-elec) and 1 WPW10635985 (panel-cntl)
WASHER MAYTAG MVWC415EW0 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Replaced hub and calibrated. Washer functions properly. ; used 1 W10528947 (HUB) from stock
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Unit is not cooling no frost pattern . No refrigerant in unit . Ordering evap . Compressor. Uv drier. Coupler . Installed new thermistor to use on new evap ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
DRYER WHIRLPOOL MEDB835DW1 Customer stated that unit was not operating due to clothes getting into blower. CustomerStated she forgot to put lint trap back and items made there way through trap into blower. Removed items from blower tested unit. Unit tested good. Collecting service call fee
WASHER HOTPOINT HTWP1400F1WW Customer stating that unit would not run spin cycle. Upon arrival inspected belt and pulley to ensure belt was attached. Attempted to run test spin and unit began to spin as it should. Tested unit on all spin functions but could not get unit to fail. Added load of clothes to unit and observed during cycle. Unit spun out items as it should. Could not replicate issue. Unit tested good.
RANGE WHIRLPOOL WFG520S0AS0 Customer stated that unit would not light burners or oven. Upon inspection discovered customer was correct neither burners or oven would light. Cycled power on unit and tested again. Burners are now lighting as they should and also bake and broil functions are working also. Tested all functions multiple times cannot replicate issue. Unit tested good
DISHWASHER WHIRLPOOL WDT790SAYB1 Found bottom spray arm sticking and not moving while testing in diagnostics. Removed and reinstalled. The dishwasher worked as expected during rest of diagnostic test.
OVEN WHIRLPOOL NA123 Found timer just blinking. Removed power and reset. The timer is working.
DISHWASHER KITCHENAID KDTM504EPA0 Found motor just humming not running. Ordering motor; ordrng 1 W10861526 (pump&motor)
REFRIGERATOR FRIGIDAIRE FGHT1834KW1 Q1 n. Q2 n. Q3 n. Unit flooded due to stuck valve. Replaced valve and cleaned condenser coil. ; dspstn on spec-tagged invntry: 1 4318047 VALVE-SINGLE
WASHER MAYTAG MVWX655DW0 Q1 n. Q2 n. Q n. Unit not spinning due to worn hub. Hub keeps failing due to defective wash basket. Part under 10 years warranty. Customer opted to replace hub. One year warranty on part only Quote for wash tub replaced Sc 0.00Part 0.00Labor 134.90 plus tax ; used 1 W10528947 (HUB) from stock
RANGE WHIRLPOOL WFG320M0BW2 "Found front left and rear left valves both bent and knobs are stripped. Sr# 7728542333; ordrng 1 W10512763 (pipe-mnfld), rqstng P&A on 2 WPW10339443 (knob)s, dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
DISHWASHER FRIGIDAIRE FGID2466QF1A Replaced control panel and tested. Unit functions properly. One year warranty on repair
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer complaining of varying temp ranges and freezing food in fresh food section. Ordering control and thermistor. ; ordrng 1 w10838965 (thermistor)
RANGE WHIRLPOOL WFG525S0HZ1 Q1 n. Q2 n. Q3 n. Lf burner not igniting. Found spark jumps from igniter away from burner cap. Replaced burner now unit functions properly. Cooktop is pitting and starting to rust. Control panel dented on lh side. Pictures attached. Customer has to contact customer service to get authorization for cosmetic defects. ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Found compressor running but cooling to about 30 degrees in freezer. Tapped and added refrigerant to get customer up and running until repair. Ordering evaporator ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced upper rack adjusters for broken wheels and falling rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Crushed ice, cubed ice feature not functioning. Found ice cubes froze together. Cleared ice and tested actuator. Unit functions properly. Water dispenser paddle is getting dented from glasses during use. Picture attached. Need authorization for cosmetic repair."
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer stated that leds for upper area of fridge are flickering and not functioning. Replaced led module but unit is still experiencing issue. Ordering led harness with modules ; ordrng 1 W11205082 (LED HARNESS W LIGHTS) and 2 W11462342 (LED MODULE )s, dspstn on spec-tagged invntry: 1 W10695459 MODULE"
DRYER WHIRLPOOL MGD8630HW1 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. New hose and customer moved in 2 weeks ago. Rh cabinet is rubbing on drum during cycle. Need panel and fron support panel. ; ordrng 1 W10208198 (bracket) and 1 W11310043 (panel)
REFRIGERATOR KITCHENAID KBFN506EBS01 Replaced arm extension and reversed it for ice not shutting off.
REFRIGERATOR WHIRLPOOL WRF532SMBM00 Bail arm was not in the correct location . Installed bail arm tested unit . Tested good .
REFRIGERATOR KENMORE 106.589637 Ice maker fill tube was frozen. Thawed fill tube and cycled ice maker . Ice maker cycled and called for water . The water pressure to the ice maker was weak . Unit needs new water filter .
DRYER AMANA NGD4655EW2 Thermal fuse was blown . Replaced fuse and tested . Vent . Tested good . Unit is working as expected.; used 1 WP3392519 (FUSE-THERMAL) from stock
DRYER MAYTAG MEDC465HW0 Customer stated that unit had puff of black smoke coming from back of machine. Removed terminal cover to inspect block. Discovered that L1 terminal was extremely loose and made contact with cover. This was causing issue. Cleaned terminal and tightened L1 to block. Ran test cycle. Unit tested good
DRYER WHIRLPOOL WED4616FW0 "Unit thumping while in use. Replaced dryer repair kit and noise is about 50% better. Drum is defective and causing noise. ; rqstng P&A on 1 W10899578 (drum), used 1 4392065 (REPAIR KIT) from stock"
WASHER MAYTAG MVWX655DW1 "Replaced gearcase, drive hub and wash plate for leaking oil. Needs actuator. Returning tomorrow; ordrng 1 W10913953 (actuator), dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"
DRYER AMANA NED4655EW1 Customer stated that unit was producing noise coming from front of drum. Discovered that bearing seal had come detached from clips and was running loosely around felt seal. This was causing issue. Reseated bearing seal and tested unit. Could not replicate issue after doing so. Unit tested good
WASHER WHIRLPOOL WTW5000DW3 Replacing control due to units old control sending power to drain pump when not needed. Pump would continually run even when beginning cycle. Replaced control ran test cycle. Unit tested good
REFRIGERATOR AMANA ASI2575GRB01 Replaced ice maker due to bail arm being broken. Tested unit . Tested good .
WASHER WHIRLPOOL WFW72HEDW0 Unit giving F9e1. Rattling noise during draining. Replaced pump and ran diagnostics cycle successfully. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
WASHER WHIRLPOOL XXXXXXXX Customer purchased new washer
WASHER MAYTAG MVWB766FW1 Unit makes grinding noise when motor is engaged. Replaced gearcase and calibrated. Ran spin cycle and washer functioned properly
DISHWASHER KITCHENAID KUDP01FLBL6 Called techline SR 7728541013 . Dishwasher door not staying closed still . Techline said to order hinges and door latch not charging part until I know which one it is .; ordrng 1 8193830 (latch asy) and 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)
FREEZER WHIRLPOOL WRX988SIBM03 "Q1 n. Q2 n. Q3 n. Icemaker not cycling. Freezer not cooling properly. Checked frost pattern, fans, and thermistors. Freezer led has failed due to the wiring stuck in spray foam. Icemaker cycled properly in diagnostics. Need led and user interface for cooling issues. ; rqstng P&A on 1 W10695459 (module) and 1 W10848301 (cntrl-elec)"
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit is failing run complete cycle. Upon inspection checked for error codes. Unit displaying f9e1 for long drain. Discovered that drain pump connector was not plugged in fully causing issue. Seated connector and tested pump. Unit now draining as it should. Could not replicate issue. Unit tested good
WASHER KENMORE 11092597200 Q1 no Q2 no Q3 no Replaced dual valve assembly. Tested using hot cold and warm settings and unit tested good.Verbal signature acknowledged
COOKTOP KITCHENAID KCGS550ESS01 Unit is not secured to counter . Took photos l recommend black dog installations. Did not charge service call .
WASHER MAYTAG MVWC565FW2 Cord has no prongs. Replaced cord and calibrated successfully.
DISHWASHER MAYTAG MDB7749AWM1 S25453 replaced ui for silver migration and start cancel buttons not responding. The ui tested good
WASHER KENMORE 92580800 "Q1 no Q2 no Q3 no Complaint of no drain/spin. Moved timer to drain and spin and unit would not drain and spin. Using flat head screw driver, forced lid switch closed and unit began to drain and spin. Needs new lid switch.Replaced lid switch. Tested unit and unit tested good.Service covered under ATEC warranty.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID"
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Replaced bellow gasket. Tested unit via fill in manual diagnostics unit tested good. Verbal signature acknowledged.
REFRIGERATOR WHIRLPOOL WRT771REYW00 Found the supply line to the refrigerator had a leak . Customer is going to call a plumber . It was a very small leak was able to test all functions related to the water and found no leaks coming from refrigerator.
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of F2E2 error. Unable to run any wash cycles. Power cycled unit and no fix. Replaced UI and control board. Tested unit and unit tested good.Verbal signature acknowledged.
DISHWASHER WHIRLPOOL KDTE234GPS0 Replaced dispenser door for broken door. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 n. Q2 n. Q3 n. Water flow through dispenser only turns on for one second. Inspected valve and water line. Found water filter was air locked. Flushed water line and reinstalled filter now water functions properly. Ice may take up to 24hrs to cycle.
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Unit not defrosting called techline SR 7728528395 ohm out defrost thermistor tested bad . Installed thermistor. Heater tested good . Voltage to unit was 107 customer is going to get that corrected . Unit is now cooling .
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Replaced cold control on unit for temperatures fluctuating . Tested unit . Tested good .
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not cleaning dishes. Tested diagnostics and spray arms rotating properly. Customer is to monitor.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Cusomter stated that unit is not sealing freezer door on right side. Inspected track and discovered that Guide for track was caught not allowing unit to close. Was able to guide and shut door correctly. Could not replicate issue after doing so. Unit testing good. If issue persists tech is recommending replacement of rails (W10120018)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Freezer door gasket not sealing. Heated gasket . Shimmed the freezer door so the gasket is now even . Door is now sealing as expected
RANGE GE JGB760SEF2SS Replacing valve assembly due to unit leaking from valve. Replaced assembly and tested and burners and also bake and broil function. Could not replicate issue with new valve. Unit tested good.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Q1 n. Q2 n. Q3 n. Unit not cooling. Door not sealing on rh corner of fresh food section. Evap has partial frost pattern. Sealed system leak. Need evap, compressor, and hinge bushing. ; rqstng P&A on 1 W10836706 (evaporator) and 1 WP487576 (washer) and 1 WPW10507886 (compressor), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
OVEN JENN AIR SEG196 Found wire had burned on broiler and was touching chassis. Repaired wire and found no power being sent to broiler. The unit needs Y703708 control. Control is no longer available
WASHER KENMORE 110.818788 Replaced agitator cam for not agitating. ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 285811 CAM
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Q1 n. Q2 n. Q3 n. Freezer led dead. Replaced light module now lights work. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT
WASHER WHIRLPOOL MVWX655DW2 "F7E7 motor cant get up to RPM . Unit is making noise while spinning. Replaced actuator. No change. Control is turning off randomly. Ordering control and lid lock for shorting . Ordering gearcase and cam . ; ordrng 1 W11419215 (Control) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11307244 (latch), used 1 WPW10006355 (ACTUATOR) from stock"
WASHER WHIRLPOOL GHW9100LW2 Q1 n. Q2 n. Q3 n. Unit not powering on. 116 v to control. 5v to user interface. Need UI. WP8181905 is discontinued
WASHER WHIRLPOOL MVWC416FW0 Replaced motor for broken pulley. The washer spun as expected.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit was making ice on arrival in both sections. The freezer was 4 degrees. Tightened door handle screws due to handle loose. Cleaned coils. Customer is going to monitor temps. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
REFRIGERATOR JENN AIR JFC2089HTB Can hear the start relay clicking . Thinking the start relay is going bad . Will check compressor windings when unit gets pulled out .; ordrng 1 W10613606 (start-dev)
REFRIGERATOR WHIRLPOOL WZF34X20DW01 Replaced thermistor and main control for not defrosting properly.
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Found to sets of lights not working in refrigerator. The unit is cooling. Th led driver is not working properly. Unplugged led driver. Ordering led driver; rqstng P&A on 1 WPW10306786 (LED DRIVER)
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked temperatures in unit after repair was done . Temperatures are within range of the settings that they are set at . Unit tested good.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Q1 n. Q2 n. Q3 n. Unit not defrosting. Thermistor test passed. Ran heater in diagnostics. Replaced thermistor for harness rubbing against evaporator fins. Defrosted coil. Customer is to monitor. ; used 1 WPW10384183 (THERMISTOR) from stock
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Deli drawer holder broke in two. Whirlpool mailed out glass shelf and that's not part needed. Ordering deli drawer holder; ordrng 1 W10861519 (holder)
DISHWASHER WHIRLPOOL WDT710PAYH4 F7E1 heater error code. Checked heater in diagnostics didnt turn on has power going to element. Ordering heater ; ordrng 1 W10518394 (heater)
WASHER MAYTAG MVWB835DW2 Q1 no Q2 no Q3 no Complaint of no operation. When plugging unit in drain pump runs continuously. Following stored errors:F6E2Measured 120VAC to control. At UI connection measured 5 DCV from control. Measured positive for continuity of UI harness through Yellow and Black wires. No continuity in UI.Recommended SR7728528665 advised faulty harness unless there is visible damage to UI. Inspected UI and there is burn marks on UI board indicating a possible short (image attached). Needs new UI harness and UI. Due to Cost of repair customer is reaching out to manufacturer.Verbal signature acknowledged.; ordrng 1 W11199207 (UI harness) and 1 W11115285 (UI)
DRYER GE GUD27ESSMWW Customer stating unit would not run. Discovered that door switch was causing issue. Quoted customer for switch....WE4M415 $15.00S&H $15.00Labor $76.40SC FEE: $89.95 ; ordrng 1 WE4M415 (DOOR SWITCH )
DISHWASHER KITCHENAID KDTM404ESS0 Customer stated that unit was leaking from front door. Upon inspection discovered that spray arm was cracked causing issue. Spray arm will need to be replaced. Ordering spray arm ; ordrng 1 W10860176 (SPRAY ARM (LOWER) )
RANGE GE JMPT0260J3AD Customer had emergency rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
WASHER MAYTAG MVWC416FW1 Customer had emergency at time of appointment. Rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
STACKED LAUNDRY WHIRLPOOL LTE6234DQ1 "Unit not starting unless drum is turned by hand. Motor has failed. Need 279811; rqstng P&A on 1 279811 (MOTOR), states that autho needed"
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced UI. Ran unit and error did not display. Advising customer to continue to monitor. Scheduling follow up for inlet thermistor for best available appointment. Customer will reach ApplianceTec to reschedule if needed. ; schdld next appmnt for 8/21 FRI !
WASHER WHIRLPOOL WTW4815EW1 Q1 n. Q2 n. Q3 n. Unit stuck on rinse cycle. Valves not turning on in diagnostics. Of to valves at 1000ohms. Unplugged unit then recalibrated. Valves functioning after reset. Need control. ; ordrng 1 W11124765 (cntrl-ele)
MICROWAVE KITCHENAID KMHS120ESS3 Control board needs to be replaced due light not coming on . . Called techline SR 7728531183 . Verified that control is covered for 5 years . Ordering control . ; ordrng 1 W10881539 (cntrl-elec)
DRYER WHIRLPOOL WED4850HW0 Customer states that push to start not always working and sometimes dryer keeps running after cycle has ended. Order start button. Left timer at residence and will also install on return visit. ; ordrng 1 WPW10446920 (switch-pts)
RANGE WHIRLPOOL WFG550S0HV1 Replaced outer door panel for door separating from glass. Unit functions properly.
REFRIGERATOR KITCHENAID KRFC704FPS03 Unit makes ice once a day. Replaced UI and inspected. Found cabinet getting hot and compressor getting loud. Tested condenser fan in diagnostics and it wouldn't power on. Need condenser fan ; ordrng 1 W11024494 (fan)
REFRIGERATOR KITCHENAID KRFF305EWH00 30 degrees in fresh food and 0 in freezer .Filter house is leaking and fresh food section is freezing items . Found lots of ice built up inside fresh food section underneath where the filter housing was leaking . Customer turned the water off to the unit . Going to leave water off and check temperatures again on return visit to make sure that the ice wasnt causing the unit to be to cold inside . . Ordering filter housing and control and damper Will check thermistors in diagnostics on return . ; rqstng P&A on 1 W11346623 (filter housing) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)
DRYER WHIRLPOOL WHD560CHW0 Q1 no Q2 no Q3 no Complaint of dryer not working. Turned on unit and motor runs but drum does not spin. Found belt had been shredded by copper lines. Replaced belt. Ran unit and unit tested good.; used 1 4392067 from stock
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Q1 n. Q2 n. Q3 n. Replaced rh door for cracked liner. New door does not come with nameplate. Mullion not opening fully, causing it to hit door when closing. Need mullion. Fridge was delivered with dents in cabinet. Called tech line. Ref778505317Unit non repairable. Customer is to contact customer service to swap out unit."
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found compressor running. No frost pattern. Ordering evaporator The left track that holds crisper is broken Ordering track. Tapped and added refrigerant to get machine up and running While part is being ordered. ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11025586 (track) and 1 WPW10143759 (drIER)
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Drain tube was plugged . Replaced with updated tube W11190084 S Code S38253. Defrosted drain . Noticed the right fresh food door on the bottom was broken and door closes hard . To fix that unit would need new door . ; used 1 W11190084 (TUBE-DRAIN) from stock
DISHWASHER KITCHENAID KDFE204ESS1 "Replacing manifold , feed tube and spray arm due to unit failing to clean on the upper rack and also unit leaking. Replaced all parts and tested unit. Observed unit during diagnostic cycle with clear plastic door on front of machine to confirm function. Unit tested good"
WASHER WHIRLPOOL MVWB835DW4 Replacing dispenser housing due to unit failing to dispense water to appropriate cup during cycle. Replaced housing. Ran test cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11165546 VALVE
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed new control . Went to test 77 in diagnostics defrost thermistor passes customer will monitor
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Temps good in freezer. Found crystallized frost/ice near evap fan. Ice seems watery and sticking in icemaker. Ordering fan and ice maker ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10128551 (evaporator fan motor)
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Replaced fuse and tested several times. Unit keeps activating motor on its own. Unit blew new fuse. Need control for self activation and motor for over current. WPW10235652 has been discontinued.
WASHER FRIGIDAIRE ATF8000FS1 Unit needs new bellow . Door swings to the left . Customer wants the doors to swing towards the wall . The washer door is not able to be changed . Customer wants to pay for the repair day of . Charged just service call ; ordrng 1 134728400 (bellows kit)
MICROWAVE MAYTAG MMV1174FZ3 Replaced control and tested. Unit functions properly.
DRYER FRIGIDAIRE AEQ8000FS0 Dryer door not staying closed . Door needs new hinge as the door is hanging . Moved the catch that was on the other side to the side that the door closes on . Door does stay closed better but is still hanging from hinge . Customer wants to pay for the repair day of . ; ordrng 1 137105100 (door hinge)
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit leaking. Following stored errors:F0E5 off balance loadFilled unit well above standard load volume and did not leak. Ran auto diagnostics and unit did not leak. Based on customer feedback ordering bellow gasket.; ordrng 1 W11314648 (Gasket)
DRYER WHIRLPOOL WED6620HW0 "Q1 no Q2 no Q3 no Unit vibrating during use. Disassembled unit. Verified cabinet and bulkhead components tightened down. Rollers spin freely. Blower housing clear of debris. Reassembled unit and condition improved however still vibrating. Ordering rollers and pulley.; ordrng 1 W10837240 (Pulley), dspstn on spec-tagged invntry: 2 349241T ROLLER-SUPPORT 2PK"
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Complaint of door not closing and poor dryer performance. Door was flipped by installers and door is not in line with cabinet. strike is damaged.Vent tested unit and unit tested poorly. Advised customer poor ventilation will affect dryer performance. Ran unit and verified heat is working properly. Advised Customer to service vent.; ordrng 2 WPW10362431 (Hinge)s and 1 WP3403431 (Strike)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker motor not powering on in diagnostics. Need icemaker. ; rqstng P&A on 1 W11294907 (icemaker)
RANGE WHIRLPOOL WFG525S0JZ0 Replaced panel for scratch on arrival.
DRYER MAYTAG MED6630HW1 Replacing console due to unit failing to respond to commands. Replaced console. Tested all buttons on console. Unit tested good
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of upper rack falling. Inspected and left adjuster has failed. Ordering upgraded adjuster assembly.No stored errors on machine. Service diagnostics cycle completed without issue.Verbal signature acknowledged.; ordrng 1 W10712395 (Adjuster assembly)
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Found foam inside drain hose at the cabinet by compressor. Used drill bit to remove foam until water came out of drain.
REFRIGERATOR MAYTAG MFW2055FRZ00 Found frost and ice behind evaporator fan causing warm temps in fresh food section. Removed frost. No gaps in liner and gasket is sealing. Ordering fan and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 WPW10464673 (motor-evap)
DRYER WHIRLPOOL MEDC465HW Found lint filter screen plugged causing no airflow that was causing long dry times. Removed lint. Informed customer to clean it after every dry. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
RANGE WHIRLPOOL WFC310S0AB0 Customer stating that Left front burner is failing to operate and also oven will not maintain temperature. Discovered that burner was causing issue. Replaced burner and tested. Burner tested good. Ran preheat of oven to 350. Discovered that unit needed to be calibrated. Calibrated unit up 10 degrees and checked temp again. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Q1 no Q2 no Q3 no Complaint of intermittent ice. Unit is currently making ice. Replacing ice maker to address intermittent ice.Once replaced ice maker called for water successfully. Advised 24 hours for ice.Verbal signature acknowledged
OVEN WHIRLPOOL MER8800DS1 Customer stating unit will not heat. Upon inspection discovered that element had broken causing issue. Replaced element and ran test preheat. Unit now heating as it should. Unit tested good
DRYER FRIGIDAIRE FASE7021NW0 Unit was flashing f63 code for heater testing open. Checked heater for continuity and heater tested good. Ensured all connections are correct and reassembled unit. Ran unit and could not replicate issue. Encouraged customer to run unit and contact if code appears again. If code appears again tech is recommending replacement of harness. (137476500) harness
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and tested for leaks. No leaks found. Left kick panel off for customer to inspect if unit is still leaking after cycle has ran. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced jazz board for unit not cooling . Tested unit . Tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
DRYER WHIRLPOOL GGW9250PW1 Q1 no Q2 no Q3 no Replaced UI. Tested unit and unit tested good.Verbal signature acknowledged
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Called techline SR 7728510071 . Wash pump is pulsing the entire time it tries to run . Voltage to the pump from control are jumping everywhere . Volt and hertz where the unit is plugged in is good . Tried a different outlet for unit was doing the same thing . Techline said customer service is going to contact the customer to get a replacement but a different machine . ; dspstn on spec-tagged invntry: 1 W11084121 SENSOR
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Found frost in freezer. Removed frost and tested fan and icemaker. Water under pantry drawer. Found icemaker in fresh food section leaking from clogged drain and froze air returns to fresh food section. Defrosted vents and tested ff icemaker. Im not defrosting and fan not powering on in diagnostics. Need thermostat and fan. Quoted 536.60 total 241870801241962601
RANGE KITCHENAID KFDC506JSS00 Replacing cooling fan due to unit producing buzzing noise while in operation. Replaced fan and tested unit. Could not replicate noise. Unit tested good
REFRIGERATOR AMANA ABB1922FEW Found the unit has not defrosted. The Evaporator was full of frost causing warm temps in fresh food section. Removed all frost and replaced control for no sending power to heater. Adjusted door that was rubbing on liner when being closed. The refigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Sr# 7728488483Tested unit and found no abnormal noises. Customer showed a video of buzzing noise. Found the wires to compressor were under copper line that was condensing when I tested in defrost. Possible moisture getting into lines. Moved line to prevent moisture on wires. Called tech line to document.
COOKTOP KITCHENAID KICU569XBL00 Replaced both power supply modules and user interface. Tested unit . Tested good.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced leds for no lights in freezer and side wall lights out in fresh food section. The lights tested good.
DRYER WHIRLPOOL WED7500GC0 Tested dryer . Unit tested good . No issues or error codes.
WASHER MAYTAG MLG22PDAWW1 Lock box was stuck in the unit and would not come out . Was able to get the lock box to release and made adjustments to the lock rod as it was spinning inside the box . Unit tested good..
DISHWASHER KITCHENAID KDFE104HBL1 Unit was not getting enough water to it . Unit water valve was not turned on all the way to get enough pressure to it . Opened valve and tested unit in diagnostics. Unit tested good . Gave tips on best usage . Customer instruct.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Q1 n. Q2 n. Q3 n. Light flickers and shorts out control. Found loose connection on light switch. Corrected and light no longer flickering.
RANGE WHIRLPOOL WFG505M0BS3 Cancel job
WASHER MAYTAG MVWX655DW1 Found debris in drain causing a lot of noise . Removed debris . Tested unit tested good .customer drain tube is to long and a lot of water finds its way back into the unit after draining . Advised customer to shorten drain hose and put a check valve in between the original drain hose and the extension so water does not find its way back into machine . Calibrated and tested in auto diagnostics. Unit tested good.
REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .
WASHER MAYTAG MHW6630HW0 Customer stated unit is still flashing f8e1 code for low flow. Called techline SR:7728489629 techline recommended replacement of water valves. Replaced valves and tested unit. Both valves actuating as they should. Unit tested good
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n. Q3 n. Unit spinning off balance and loud screeching noise. Removed belt and spun unit by hand to verify screeching is from gearcase. Off balance due to wash basket. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
REFRIGERATOR MAYTAG MFW2055FRZ00 Units door is not closing properly causing large amount of moisture to build up in freezer. Discovered rails are causing issue. rails will need to be replaced. Ordering rails ; ordrng 1 WPW10397635 (FREEZER RAIL RIGHT ) and 1 WPW10397636 (FREEZER RAIL LEFT )
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
REFRIGERATOR MAYTAG AFD2535FES Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Compressor didn't turn on after cycling it in diagnostics. Replaced start device and compressor started running. Used start device from kit. ; used 1 8201786 (RELAY-OVERLOAD) from stock
RANGE KITCHENAID KSDG950ESS2 Customer stating that unit is not operating down draft fan on high setting. Checked for error codes. No codes present. Lower setting for fan is operating as it should but when selecting high setting relay is clicking on board but fan will not run. Ordering control and blower fan ; ordrng 1 W10915031 (CONSOLE ) and 1 W10921431 (DOWNDRAFT FAN ) and 1 W11100513 (CONTROL )
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced UI and ACU. Tested unit and unit tested good.
DISHWASHER KITCHENAID KDTE104DSS1 Removed screws that hold dishwasher in place and readjusted unit.
DISHWASHER WHIRLPOOL MDB4949SDH3 Q1 no Q2 no Q3 no Complaint of leak from lower right hand side of door. Ran unit and leak starts early in wash cycle. Water coming through tub plug on right hand side. Water is getting past gasket and into mounting plug. This area should otherwise be dry space. Ordering new gasket. Customer paid parts and service. Quoted $35.65 for labor.Verbal signature acknowledged.; ordrng 1 W11177741 (Gasket)
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Customer stated unit was not producing ice. Upon inspection discovered that line was frozen and also Ice maker motor was seized. Replaced ice maker and also thawed line. Installed new ice maker and cycled unit. Unit filled as it should. Ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
WASHER WHIRLPOOL MVWX655DW0 Replaced washplate and calibrated successfully.
REFRIGERATOR GE PWE23KMKFES Ordering control for not sending power to defrost heater. Defrosted freezer and the unit is cooling at the moment. ; ordrng 1 WR55X30806 (CONTROL)
DRYER MAYTAG MGDB835DC4 Customer stated that unit was not heating. Discovered that thermal cut off had tested open causing issue. Replaced fuse and tested unit. Unit tested good ; used 1 279816 (CUTOFF-THERMAL) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 no Q2 no Q3 no Complaint of loud ice and customer handed over a part of ice dispenser door that fell out. Dispenser door comes with assembly. Ordering new assembly.; ordrng 1 WPW10353552
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Q1 n. Q2 n. Q3 n. Defrost drain clogged causing vent to freeze to fresh food section defrosted drain and vent. Unit functions properly.
DISHWASHER MAYTAG MDB6000AWA Customer stating unit will not run due to door not acknowledging when latch is shut. Discovered that switch inside handle is failing causing issue. Replaced switches and handle and tested unit. Tested unit. Unit tested good
DRYER AMANA NDE7800AYW Customer stating that unit is burning items inside unit. Dryer is running too hot. Checked all fuses and thermostats and discovered that cycling thermostat is causing issue. Ordering cycling thermostat ; ordrng 1 WP37001136 (CYCLING THERMOSTAT ) and 1 WP61623 (HEATER TSTAT)
DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.
FREEZER MAYTAG MZF34X16DW01 Q1 n. Q2 n. Q3 n. Freezer not defrosting since last visit. Tested heater in diagnostics and it turned on. Need evap thermistor. Atec warranty labor. ; ordrng 1 WPW10383615 (thermistor)
DISHWASHER KENMORE 66514529N611 Found bottom spray arm not connected properly causing leak. The middle spray arm is not turning but getting good water flow. Customer is going to order and put in. Tie strapped front right wheel to adjuster.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Found die drier was leaking causing no cool in freezer. Replaced drier and recharged.
WASHER WHIRLPOOL WTW5000DW3 Customer stating that unit is moving around room while in spin. Checked for error codes. No codes present. Ran diagnostic cycle. During spin portion of diagnostic cycle could tell unit was not spinning correctly. Discovered that suspension bar in left front wasnt fully seated on tub causing issue. Reseated bar and ran unit again. Unit now spinning as it should. Unit tested good
REFRIGERATOR KITCHENAID KRBL109ESS01 "Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Damper closed, shows open in diagnostics. Tapped motor and damper began functioning. Need damper control. ; ordrng 1 WPW10594330 (control)"
WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.
DRYER WHIRLPOOL WED4815EW1 All components tested good on dryer had no heat . Vent was good and clear . Called techline SR 77284955330 did some steps and found that there was not voltage coming from motor to heater . Found the connector on the motor was tight but one of the terminals was loose and not getting a good connection. Found little weld marks from on motor connector section . Tightened connector on wire harness and tested unit .shortened dryer vent so that it was going straight . Unit tested good.
WASHER MAYTAG MVWB835DW1 Found and obstruction in drain line from outer tub to pump causing long fill. Removed and tested. Found bearing is starting to go in pump. Ordering pump. ; ordrng 1 W10876600 (drain pump)
DRYER GE DHDSR46EG6WW "Q1 no Q2 no Q3 no Complaint of knob falling off heat selector. Unable to put back on. Inspected heat selector and selector switch had fallen behind panel with the stem still intact. Plastic on inside of panel that switch would mount to is broken. Due to cost of repair, customer opting to not replace panel. Using electrical tape placed switch in correct position on panel.placed knob back on stem. Tested unit alternating between heat options and unit tested good.Verbal signature acknowledged"
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Replaced ice maker . . Ice maker cycled .tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control would not respond to changes . Tried to get into diagnostics it would not . Would not go into program settings. Replace jazzboard . Unit tested good . ; used 1 W10503278 (
WASHER KENMORE 110.2002201 Replacing suspension due to unit consistently moving around while in high spin. Replaced suspension and leveled unit. Ran test cycle. Unit tested good
WASHER WHIRLPOOL WTW5000DW3 Replaced control and calibrated. Ran drain and spin cycle successfully
REFRIGERATOR MAYTAG MFW2055FRZ00 "QQ n. Q2 n. Q3 n. Unit not defrosting. Defrosted evap and tested diagnostics. Fan, damper, thermistor passed. Found door not sealing on freezer causing frost buildup. Corrected door gasket. Customer is to monitor if problem persists replace freezer evap thermistor"
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Replaced kick panel.
DISHWASHER WHIRLPOOL KUDS02FRSS1 Replaced pump and hose for leak in hoss and not draining.
REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced bi metal and main co tool for persistently no defrosting.
REFRIGERATOR MAYTAG MBF1958FEZ01 Sr#7728471439 found the sealed system contaminated and is unrepairable. Called tech line to document.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced heater for smell during dry cycle. The heater tested good
REFRIGERATOR WHIRLPOOL JFC2089BEM Found water line in water valve was not seated all the way causing leak. Tightened connection and tested. Tested good.
WASHER MAYTAG MVWC565FW0 Customer stating that they are smelling a burning smell coming from unit while in spin. Checked for codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Discovered that gear case is beginning to leak small amount of oil. This is causing smell. Explained to customer that gear case is leaking a small amount of oil. Correct repair is to replace gear case. Customer does not want to replace gear case at this time. Cleaned oil from bottom of gear case and belt and pulley. Unit tested good otherwise.