Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1734 customer reviews

Map of Hilton, NY

Great Service




Review of Appliance Tec

I was very pleased with the service that David provided on 6/27/2019. He called before he came out and explained everything he did and the reason why this happened to my refrigerator.


Map of Canandaigua, NY

Dishwasher Repair




Review of Appliance Tec

Dave Flint did an excellent job. He showed up on time and quickly determined the root cause.


Map of Perry, NY

great service




Review of Appliance Tec

I"m am new to the computer washing machines. Steve was very helpful in telling me what cycles to use and the kinds of soap not to use. He told me that I should get the extended warrant and why.


Map of Webster, NY

Great service x2 Dave




Review of Appliance Tec

Dave was very knowledgeable and came up with a good resolution.


Map of Rochester, NY

Washer




Review of Appliance Tec

Very good job Thanks


Map of Rochester, NY

Great service




Review of Appliance Tec

The repairman, David Long, was friendly, courteous and professional. He replaced our faulty icemaker quickly and efficiently.


Map of Fairport, NY

Thank you




Review of Appliance Tec


Map of Rochester, NY

Dishwasher repair




Review of Appliance Tec

Great service. Very knowledgeable


Map of Rochester, NY

great service, professional & friendly tech




Review of Appliance Tec

i had a new appliance with a part defect. It was fixed quickly by the tech. He noticed I had another new appliance and asked if it was working well. I will ask for this tech again if I have any other problems with my appliances. No cost new appliance.


Map of Canandaigua, NY

Dishwasher




Review of Appliance Tec

Dave did an awesome job with our leaky dishwasher. He was the 4th tech to work on it and the only one to correct the problem.


Polite and Efficient




Review of Appliance Tec

David did an excellent job diagnosing the issue and correcting the problem at an affordable cost.


Great service




Review of Appliance Tec


Fair and honest service




Review of Appliance Tec

The service tech saved me money with an honest assessment of the problem. I feel that most techs would have charged me for a new part that I did not need. I highly recommend this company.


Terry




Review of Appliance Tec

Excellent service


Great service




Review of Appliance Tec

Very happy


Friendly service




Review of Appliance Tec


Friendly ,Professional & Convenient !




Review of Appliance Tec


Working again




Review of Appliance Tec

Dave and John did great


Dave and John were great . I think that the 2 of them were a little confused about a situation of the fan? But they decided to order a new one . They




Review of Appliance Tec


Too Expensive for the short amount of time tech was in my house.




Review of Appliance Tec

Price should be an estimate of time Tech is in the house not a standard amount. $98 to tell me I needed a new dryer. Could have been half that amount at least. The tech wasn’t at my house that long, less than 20 minutes. $98 for one house call seems extremely high to me.


Response from Appliance Tec:

We wish we were able to provide the level of service we do at half the cost but, that's not possible. We understand the service call may seem expensive but there really are significant "up front" costs for us just to get to our customer's homes. We try to provide the best appliance service available and we try to keep our prices as reasonable as possible. Our $89.95 service call isn't out of line when compared to other professionally staffed and trained companies. We hope you understand.


Dishwasher Repair




Review of Appliance Tec

Everything went well and on time. Everything was easy. The squeak in the door is still present, but the tech explained and we will learn to live with it.


Fantastic service!




Review of Appliance Tec

From start to finish, this was a pleasant experience. Excellent communication on timing and I loved the ability to track your technicians. Evan was polite, professional and very knowledgeable! I would definitely use Appliance Tec again.


Great service




Review of Appliance Tec

Serviceman very nice.


dishwasher




Review of Appliance Tec

Dave did an awesome job correcting the leak from our dishwasher


Tina




Review of Appliance Tec

I found Steve to be argumentative and rude! He was quick to cut you off when voicing your concerns. I would not want him back in my home!


Response from Appliance Tec:

We are sorry to hear about this conflict with Steve. Please know this is not typical as Steve has a great reputation with his customers. We do know, after many years in business, that sometimes personalities will collide. When this happens we make sure that future service calls are run by a different technician. Once again, our apologies for you having less than a great experience with our company.


Freezer not making ice




Review of Appliance Tec

David did a nice job. Kim did a great job of getting us in quickly since we had company coming for the weekend. It didn't make much ice the first day so I'm anxious to see if it made a lot subsequently. So glad to have you to call Jeff. /crt


Thanks




Review of Appliance Tec


Thank you




Review of Appliance Tec


Great service




Review of Appliance Tec

It was a challenge installing the new gasket on the refrigerator door and he kept his cool while he was struggling, as the gasket appeared to be smaller than the old one he was replacing.


Great service. Very knowledgeable. Respectful of owners property. Professional.




Review of Appliance Tec


great service!




Review of Appliance Tec

Dave F is excellent. Knowledgeable, friendly, and provides wonderful customer service.


Great Maintenance service provided




Review of Appliance Tec

The service tech made sure my issues were resolved during his visit!


Day was terrific technician. Informative, helpful, clean. Enjoyed working with them and would recommend them to others without hesitation




Review of Appliance Tec

See above. Five stars


Very efficient




Review of Appliance Tec


great servive




Review of Appliance Tec

Steve was very professional


great service




Review of Appliance Tec


1350 Stanton




Review of Appliance Tec

Shaiman did an excellent job diagnosing the issue and resolving the matter.


Great Service.




Review of Appliance Tec

I was very happy with the repair service. Never a good experience paying for repair of what I feel is a fairly new appliance, that being on the manufacturer not the service porvider.


Shaiman Tech.




Review of Appliance Tec

Shaiman was on time very patient when trying to ask the correct question to diagnose my problem, the fix was spot on.


He knew what was wrong before he even arrived! Awesome!




Review of Appliance Tec

He was fast, polite, helpful, and brought the new motor for my new dishwasher(KitchenAid never said anything about knowing about faulty motors!). So far, so good with new motor. Very please with this service repair!


He was on time very nice




Review of Appliance Tec

He did a great job repairing the knocking


Lori




Review of Appliance Tec

Excellent customer service! The technician Dave L. Was prompt, courteous and professional. He explained everything very thoroughly.


GREAT SERVICE - Technician was awesome




Review of Appliance Tec

Steve was on time, courteous, and very professional; highly recommend him and the company!


Professionalism




Review of Appliance Tec


Dishwasher




Review of Appliance Tec

Shaiman was very professional and did a great job. I could tell he was very knowledgeable. Unfortunately the dishwasher did not leak during the service call.


Excellent service




Review of Appliance Tec

Great service, informative and great work attitude!


Great service. Extremely knowledgeable.




Review of Appliance Tec

Very professional. Very capable. Very knowledgeable. Very experienced. Very respectful. Very accommodating.


Robin




Review of Appliance Tec

Great guy. On time, efficient , friendly, helpful . Definitely would be comfortable if needed to call back!


Knowledgeable Tec




Review of Appliance Tec


Absolutely great service




Review of Appliance Tec

Very knowledgeable


Christine




Review of Appliance Tec

He was very knowledgeable


None




Review of Appliance Tec


Problem not fixed




Review of Appliance Tec

My washer is 60 days old. It is NOT spinning out at the end of a wash cycle. Tech said there wasn't any problems with the washer. I'm still experiencing the same problem. Not pleased!


Response from Appliance Tec:

Our schedules show that you have another service visit scheduled. We are sending out another tech for a second opinion. We are confident that we'll come to a resolution.


Dishwasher repair




Review of Appliance Tec


Great service




Review of Appliance Tec


Great service.




Review of Appliance Tec

Thoroughly checked our refrigerator and fixed our problem. Highly recomend them.


Great service




Review of Appliance Tec

David was very professional


Repair of Mfg Defect under warranty




Review of Appliance Tec


Refrigerator light replacement




Review of Appliance Tec


Great Service




Review of Appliance Tec

Fixed my washing machine it is finally working as it should be! Very nice and professional man.


Marianna




Review of Appliance Tec

Great ,knowledgable, service technitions, they were prompt.


Next day service




Review of Appliance Tec

Surprised that $89.95 service call does not include some labor; for instance, 1st half hour.


Too expensive




Review of Appliance Tec

Steve was very good. It is just very disheartening to pay $217 with a $0 cost for parts. Lots of companies apply the service fee towards the final total once you agree to do the work. Might be something to think about....


Nancy




Review of Appliance Tec

Great service!


Excellent and Professional Service




Review of Appliance Tec

Very pleased with the repair and the technician wo performed it


Great service




Review of Appliance Tec

Dave did an excellent job and explained things well, on time arrival and quick finish.


Great service




Review of Appliance Tec


Excellent




Review of Appliance Tec

Tech is excellent.


Wonderful Experience




Review of Appliance Tec

Dave was wonderful - Prompt, helpful, and honest. We’d use Appliance Tec again based on this great experience.


Knowledgeable




Review of Appliance Tec

Dave has repaired my refrigerator and stove several times. He is very knowledgeable and did a great job. Very professional as well. I used to use a different company in Rochester but will stick with Appliance Tec.


Mightymite




Review of Appliance Tec


Love him




Review of Appliance Tec


Very Friendly, Very Informative




Review of Appliance Tec

Dave was very thorough. Explained what he was doing the whole time. He took the time to answer our questions about the different cycles on the washing machine.


Great customer service




Review of Appliance Tec


Evan did a great job. Got the job done. Machine working great.




Review of Appliance Tec

Evan is an asset to your company. Polite and knowledgable.


Microwave warranty repair




Review of Appliance Tec

response and communication could not be better


Best Experience Possible




Review of Appliance Tec

experience from start to finish was great. Appliance Tec was super patient, helpful, knowledgeable. I left this feeling like I had an expert making sure I had the best outcome possible.


great service. very courteous tech.




Review of Appliance Tec

the tech was very courteous and explained what the problem was and corrected it.


Great job




Review of Appliance Tec


fast, knowlegable, frreindly




Review of Appliance Tec

found and fixed problem with minimum fuss


Guys were punctual, Knowledgeable, expedient & thorough!




Review of Appliance Tec


repair stove




Review of Appliance Tec

multiple visits - did not change the interface as promised had a previous code of stuck buttons that was not addressed


Response from Appliance Tec:

We know it's inconvenient to wait for service at your home so we apologize for the multiple visits. Apparently there was a misunderstanding or miscommunication on our end. We try to make our service as convenient as possible and int his case we clearly missed the mark. Our next visit is scheduled and we are confident it will be resolved then. Thanks for your understanding!


Terry




Review of Appliance Tec

Very professional service. The service men were knowledgeable and were able to diagnose the problem, order the part and returned to promptly fix the problem. It was easy to track the service tech and determine where I was on the list. I highly recommend and will definitely use them again in the future.


Excellent job. Even gave ides on how to use our other appliances




Review of Appliance Tec


Great service very fair price great communication




Review of Appliance Tec

Evan E . Is the best!!


Lori




Review of Appliance Tec


Great service




Review of Appliance Tec

Dave knew exactly what to do as soon as he saw the freezer. He was friendly and respectful. This service call could not have been better.


Excellent service




Review of Appliance Tec


Water fridge




Review of Appliance Tec


GREAT SERVIVE & KNOWLEDGE




Review of Appliance Tec


Great service. Liked how I could keep track of the tech’s progress in their schedule on my computer




Review of Appliance Tec

I appreciated the ‘heads up’ phone call before he arrived. He worked quickly and came prepared with the appropriate replacement parts!


Courteous and professional




Review of Appliance Tec

On time, pleasant, did what he needed to do and left. Exactly what I wanted. Under warranty. Cost nothing.


Evan was great.




Review of Appliance Tec

Evan was great.


Awesome service




Review of Appliance Tec

The technician Was very polite knowledgeable and professional I would definitely be glad to have him back to work on my appliances


Fixed the problem with many endeavors




Review of Appliance Tec

This Whirlpool oven has been a mystery to repair because it would not always turn on. Dave came time and time again, in contact with whirlpool, replacing all new parts and now it's working each time. Dave has been understanding and persistent to FIX the issue of infighting my oven. Yayyyyy Whirlpool had been great to pay for the repairs after I paid for the first one!!


Finally fixed!




Review of Appliance Tec

David, I think you fixed it. It took 5 trips from Gary and loss of veggies and ice cream, but except for water droplets around the freezer door,it seems to be working.


Response from Appliance Tec:

We agree with your two star review. It is very unfortunate that it took so many trips for us to get your problem resolved and we apologize for not getting it taken care of sooner. We appreciate your patience and your honest review. Please know that this is not a normal circumstance for us and we hope that you will give us another chance to assist you in the future. Also, internal changes have been made to avoid lengthy repairs like this in the future.


Great service and very knowledgeable




Review of Appliance Tec

Very pleased with the service. The guys were pleasant, respectful and knew what they were doing.


Excellent communication




Review of Appliance Tec


Paula




Review of Appliance Tec

Great guy. Very professional respectful and knowledgeable. Great sense of humor too. Very important!


Nothing was done so I really can't rate anything




Review of Appliance Tec

David did nothing wrong, my issue is more with Maytag. The user guide is not accurate when it comes to the power dry short & long cycles. According to the the person David contacted via phone, when using the short power dry cycle the fan will continue to run after the machine clean indicator light comes on and apparently it will continue to run until the door is opened, it doesn't state this in the user guide...and it does not seem right or safe to me. Also, the user guide states that the long power dry cycle uses heat and a fan, but the fan on my machine doesn't come on at all! This was our first Maytag product and it will be the last!


Response from Appliance Tec:

This sounds more like a review of the dishwasher and not our technician. It is unfortunate that our tech is getting a 1 star review for something that has nothing to do with him. We are a local company, not Maytag and we take these reviews seriously so if there is something else we can do to restore your confidence in the dishwasher we'd be happy to discuss it. Please contact us and let's see if we can find out any more information that can help. 585-442-8690


Great service!




Review of Appliance Tec

Great service, tech guy was nice and knowledgeable


Great service




Review of Appliance Tec

Very Satisfied with the technicians knowledge and professionalism when repairing our dishwasher.


Great service. Love our tech!




Review of Appliance Tec

Our tech was experienced, efficient, and friendly.


Technician was very experienced.




Review of Appliance Tec

Steve M. knowledgeable and excellent in all respects. We liked the tech tracking feature.


Great service




Review of Appliance Tec


GREAT SERVICE




Review of Appliance Tec

Friendly knowledgeable tech


I




Review of Appliance Tec


Great service!




Review of Appliance Tec

Dave is great!


Great Service




Review of Appliance Tec

Tech was very respectful, nice and fixed in a timely fashion


Prompt, efficient service!




Review of Appliance Tec

Dave went right to work to diagnose the oven problem. Apparently it was human error on the part of the user.....But, grateful he was able to get us up and running again. I would request that you suggest to Hot Point they add a trouble shooting item. When you press "clock/tools" and 2, the temperature reading changes from F to C or C to F automatically without any confirmation required....So, when you set the cook temperature you either cook hotter than you thought or cooler than you thought. Shouldn't require a $96 service call to tell me that. If it were part of the trouble shooting guide, even I could have corrected the problem.


Knowledgeable Tec




Review of Appliance Tec

Easy to talk to. Doesn't mind customer asking questions.


Excellent job




Review of Appliance Tec


Excellent Service




Review of Appliance Tec

The Technician Steve did an excellent job in repairing 2 of my appliances. Very courteous and knowledgeable.


Great Service, pricing could have beeen lower.




Review of Appliance Tec

Service Tech was very professional/excellent. Happy with the repair time and warranty. I was not thrilled with the $89 Service call charge (excessive $), feeling it would have been reasonable at $40-50.


Peterson




Review of Appliance Tec


Exactly what we were looking for




Review of Appliance Tec


Washer repair




Review of Appliance Tec

Evan was great. I always know I’ll be satisfied with Jeff Micelli’s team.


Certainly great service




Review of Appliance Tec

I don’t remember the tech’s Name, but he certainly was a good representative for your company and I would say certainly an asset.


The service man was awesome and helpful




Review of Appliance Tec


Great service




Review of Appliance Tec

Evan called 1/2 hr before arrival and was perfectly on time. Very quickly and efficiently he fixed a problem on my dishwasher that another company couldn't fix properly. He was pleasant, tidy and courteous. I would definitely recommend him!!


Very professional, courteous and got right to work




Review of Appliance Tec


Quick knowledgeable service




Review of Appliance Tec


Whirlpool refrigerator.




Review of Appliance Tec

Excellent customer service. Fixed problem and was very professional.


Wow! Steve is fast and knowledgeable




Review of Appliance Tec


Microwave




Review of Appliance Tec


Great Service




Review of Appliance Tec

David was professional, knowledgeable, and went above and beyond my expectations


great service




Review of Appliance Tec


Great and dependable service




Review of Appliance Tec


Great service!




Review of Appliance Tec

Dave is an expert and professional!


very professionaland efficient




Review of Appliance Tec


Very Good




Review of Appliance Tec

The tech who came to our house listened to our concerns and examined our range to find and repair the problems. He was very courteous, knowledgeable and neat. He came at the time that we expected him to come.


Very professional




Review of Appliance Tec

Tec was very nice helpful professional However 2 parts were ordered one was incorrect. Machine seemed to run fine when he left however next day it was a repeat of previous issue. Control board? I made a phone. A Tec coming out 29th May.


We couldn’t have asked for better service! Thank you!




Review of Appliance Tec


Maggie




Review of Appliance Tec

Prompt and courteous service. The Tec was friendly and helpful.


Dottie




Review of Appliance Tec

Evan arrived on time and made sure not to track in any dirt. He diagnosed the problem with our oven correctly and even fixed the humming sound. I told him not to worry about it but he wanted me to be completely satisfied. We will call Appliance Tec in the future and hopefully we will get Evan again. You are lucky to have him for an employee.


efficient and great




Review of Appliance Tec


Very professional




Review of Appliance Tec


complete and timely service




Review of Appliance Tec


Great Job




Review of Appliance Tec


Ok




Review of Appliance Tec

Fine


Dan




Review of Appliance Tec

The two gentlemen who came for the service were great. Very professional and left no mess at all.


Dave was a great tech!




Review of Appliance Tec

Dave did a great job! He was professional and friendly as he expertly diagnosed the issue with my refrigerator and advised as to part/repair need. Based on this experience I would use Appliance Tec again (have used AT in the past with great experiences) and will definitely recommend to friends. Thanks Dave, you’re a good dude and a great tech! Cheers, Ben Pursell


Fast and Friendly Service




Review of Appliance Tec

Dave was great, knowledgeable and quick.


great service




Review of Appliance Tec

Competent, efficient, neat on time, clean


excellent service




Review of Appliance Tec

very polite, helpful person - willing to answer all questions very polite


Perfect Service Call




Review of Appliance Tec

The service call was a great experience. Steve got the job done quickly and professionally. I highly recommend him.


Quick, professional service!!




Review of Appliance Tec

Dave was quick and efficient in diagnosing and fixing our 3 year old dryer. Along with remedying the issue, he explained a potential for the issue and how to avoid it.


Awesome service👍




Review of Appliance Tec

Shaiman was exceptional with handling my concerns with my less than two week old washer He thoroughly checked out the machine looking for answers and made suggestions Was very courteous and respectful and genuinely concerned Orville’s should take a lesson from him


Knowledgeable Tec




Review of Appliance Tec

Dave was professional and knowledgeable. He has very good customer interaction skills.


Wonderful service




Review of Appliance Tec

Friendly and very knowledgeable. Answered a lot of questions


Super service!




Review of Appliance Tec

Called & showed up on time! Personable, completed job quick and efficiently!


Bill




Review of Appliance Tec

Prompt and fast diagnosis and replacement of ice maker. Pleasant and professional.


Bella




Review of Appliance Tec

Great service but unfortunately I still don’t like this Whirlpool electric stove . Nothing he could do. Friendly service


Good service experience!




Review of Appliance Tec


Great service!




Review of Appliance Tec


Bill Ficarra




Review of Appliance Tec

Very polite, professional, quick service


Robert




Review of Appliance Tec


Fast service.




Review of Appliance Tec

Tech immediately identified the problem and fixed it.


Very Good Service




Review of Appliance Tec


Refrigerator repair




Review of Appliance Tec

David was very professional and conscientious


Paula




Review of Appliance Tec

Great guy. Very professional and good sense of humor. Something we all need.


Scot




Review of Appliance Tec

Evan was very polite and efficient. He was done very quickly.


Great service!




Review of Appliance Tec

Very helpful service, thank you!


Exceptional Repair




Review of Appliance Tec

Dave is exceptional - proactive and highly knowledgeable. I would recommend him to anyone who needs an appliance repaired.


Great service




Review of Appliance Tec

Dave Flint was absolutely perfect. He was very thorough and explained everything. If I need service ever again I would ask for Dave.


Niessigw




Review of Appliance Tec

Very satisfied with the service.


Kitty




Review of Appliance Tec

Evan was awesome


Amy




Review of Appliance Tec

Excellent


knew what problem was and fixed it.




Review of Appliance Tec

cannot answer pricing question because Whirlpool covered the fix.


Skilled technician




Review of Appliance Tec

Dave the technician was very careful & shared a lot of good information regarding out appliances.


Extraordinary excellent service




Review of Appliance Tec

Extraordinary excellent serviceThe technician you sent was absolutely wonderful


Great service, thanks to David Long




Review of Appliance Tec

David Long was so helpful, I found him very knowledgeable and determined to get our washer working great again!


Fantastic tech he was




Review of Appliance Tec

It was great. Fixed my washer very fast.


Kitchen Aid Dishwasher Motor Replacement




Review of Appliance Tec


Very knowledgeable




Review of Appliance Tec

Great person to work with. Give him a bonus.


Stubborn Microwave issue




Review of Appliance Tec

Intermittent "door" errors are driving us crazy, but Dave doesn't give up.


Dishwasher Burn Down




Review of Appliance Tec

My technician was great. Nice, efficient and knowledgable.


Hilda




Review of Appliance Tec

The tech did a great job. The tech seemed very nice, came and got right to work. He found the problem in a timely manner and fixed it.


Great job, very fast




Review of Appliance Tec


Great Service




Review of Appliance Tec

Dave was awesome, he was very knowledgeable, very friendly..


Great service




Review of Appliance Tec

Very professional service; very pleased overall; price seemed reasonable.





Review of Appliance Tec


Awesome complete service




Review of Appliance Tec

Personable, knowledgeable and showed up on time!


Great service. Fair price




Review of Appliance Tec

Steve did a superb job locating and fixing the problem with the noisy refrigerator. Many thanks for a job well done!


GE Profile




Review of Appliance Tec

Neat, clean, on time, accurate diagnosis and quality repair service. Technicians were courteous and knowledgeable. Would recommend without reservation.


Excellent service and customer service




Review of Appliance Tec


Great service- apparently, fixed it!




Review of Appliance Tec

Steve was very personable and diagnosed what needed to be fixed- which was a new part previously installed that was not working correctly. Once the new part was in- we have seemed to have a working dryer. Thanks to Evan, Dave and Steve for fixing the machine.


An attempt at a very temperamental unit.




Review of Appliance Tec

Dave did great but unfortunately did not solve our problem. Thorough and a good communicator. As provided the third and fourth service in the dryer, we still needed two more visits before the dryer was fixed. Thus the ratings below.


Extremely knowledgeable




Review of Appliance Tec

Works quickly and professionally.


great service, knowlegeable




Review of Appliance Tec


Excellent communication and service from start to finish!




Review of Appliance Tec

Experience was great, person that I spoke with was patient and explained every aspect of the experience from cost to time frame. Tech was punctual, extremely knowledgeable and thorough. Gave me all the info I needed to make an informed decision about how to approach service, and spent time after answering questions and giving tips on how to extend life of machines. Both units are still working wonderfully 5 months after service.


Oven Problem Solved




Review of Appliance Tec

I want to applaud Dave for his patience and calmness in coming back several times to fix my gas oven. It was frustrating for us all; yet he stayed the coarse and dealt with whirlpool several times to do what was best to give me new inner oven parts. Now my oven turns on every time and cooks my food the way it never did for the 1 1/2 yrs I used it. I highly recommend Dave because he was very careful as he moved my oven back and forth and he really seems to care about his quality of service and for us owners of these new appliances!


Service call




Review of Appliance Tec

Tech was on time, fixed the problem promptly, and cleaned up. Service was covered under Whirlpool warranty


Good visit-awaiting report




Review of Appliance Tec

Hi We appreciated his candid assessment of our washer including what the manufacturer should be held accountable for. We are awaiting his report so that we can contact the manufacturer about the equipment failure. Thank you


Nice work




Review of Appliance Tec

Technician was very professional and polite. He forgot to bring a. screw for top of fridge but that’s ok.


Great service, knowledgeable!




Review of Appliance Tec

The guys showed up and were very friendly and trustworthy. Great experience.


Great service, friendly, knowledgeable staff!




Review of Appliance Tec

I really appreciated the professionalism of the company, from the calls to the main office, to the actual service call... the technician who came out was friendly and very knowledgeable !


Karen Rabish home owner




Review of Appliance Tec

Excellent service


Intelligent and compasionate repairman




Review of Appliance Tec

Steve was so approachable and willing to explain the problem with our dryer that as soon as he left I called the company to let them know how impressed I was with his knowledge and his wonderful attitude toward a customer.


Evan went above and beyond!




Review of Appliance Tec


Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW92HEFW0 Assistance rendered

Near Arcadia Pkwy, Rochester, NY 14612
David L.

David L.

RANGE WHIRLPOOL WML55011HB4 Replaced damaged door. Door functioning as expected Verbal signature

Near Spring Tree Ln, Rochester, NY 14612
David L.

David L.

RANGE WHIRLPOOL WEE510S0FS Light bulb would not turn on. Found that socket was loose at its connection. Repaired connection on socket. Light turned on briefly before the Filament broke. Replaced light bulb. Unit tested good Verbal signature ; used 1 8009 (Bulb) from stock

Near King Fisher Dr, Spencerport, NY 14559
Tanner R.

Tanner R.

DRYER WHIRLPOOL NED4655EW1 Q1 no q2 no q3 noComplaint of no heat. Tested power to unit and tested poorly. Unit is only getting 120VAC from outlet. Advised customer to seek qualified electrician.

Near Maple St, Rochester, NY 14611
James J.

James J.

REFRIGERATOR AMANA AFI2539ERW01 Q1 n. Q2 n. Q3 n. Unit not dispensing ice correctly and gasket torn. Replaced gasket and cleared ice stuck in ice bin and tested. Unit functions properly.

Near Devonwood Ln, Pittsford, NY 14534
Evan E.

Evan E.

RANGE WHIRLPOOL WFG320M0BB2 Customer stated that bulb had broken off inside socket. Removed bulb housing and tested socket. Customer will need to install new bulb socket is functioning as it should. Unit tested good

Near Love St, Rochester, NY 14611
Evan E.

Evan E.

DISHWASHER GE GDF510PSJSS Dropping off part to customer

Near Woodbury Blvd, Rochester, NY 14604
Evan E.

Evan E.

RANGE WHIRLPOOL WFG374LVB3 Customer stated that unit is failing to light oven but is smelling gas. Discovered issue is with spark module. Spark module is trying to light burners on stove not bake electrode. Module is failing to send spark to electrode. Module will need to be replaced. Customer will contact office if they would like to proceed. Part is listed below WPW10331686 (spark module)

Near Hard Rd, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER JENN AIR JDB9000CWP3 Customer stating that upper rack is falling. Discovered that adjuster tab on left side adjuster has broken causing issue. Replaced adjuster. Tested rack. Unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock

Near Chapel Hill Dr, Irondequoit, NY 14617
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDFE104HWH0 Q1 no q2 no q3 noReplaced upper and lower spray arm. Tested unit and unit tested good.

Near Lamp Post Dr, Rochester, NY 14624
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDFE104DSS3 Q1 no q2 no q3 noComplaint of no drain and noisey drain. Filled unit and ran drain. Drain buzzes but does not drain. Sump and line are clear of debris. Needs new drain pump. Replaced drain pump and unit tested good. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Valley Green Dr, Penfield, NY 14526
James J.

James J.

OVEN KITCHENAID KOSE500EWH00 Replaced control panel and tested. Unit functions properly

Near Devonwood Ln, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR MAYTAG MFI2570FEW01 Replaced door gasket on rh side and adjusted fill time on icemaker for ice clogging ice chute. Customer is to monitor.

Near Cranston Rd, Pittsford, NY 14534
James J.

James J.

MICROWAVE KITCHENAID KOMS155MSS0 Unit not showing numbers on display. Found ribbon cable giving poor connection to display board. Display has been discontinued

Near Callahan Ct, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL LSR8233EQ1 Customer stated that unit would not agitate or spin. Discovered that dog agits and motor coupler were both worn causing issue. Replaced both parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK

Near Titus Ave, Rochester, NY 14617
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL DU1100XTPB0 Q1 no q2 no q3 noComplaint of no drain. Pressed cancel drain button and unit drained without issue. Disassemble sump and sump was clear. Inspected wash motor impeller and chopper blade and found no issues. Advised customer to use machine like normal. A drain pump can fail intermittent as the circuitry starts to breakdown. Heat from excess use during wash cycle will burn pump out temporarily and subsequent cancel/drain cycles work since pump is cool. If issue persists return with drain pump WP661658Verbal signature acknowledged.

Near Kirklees Rd, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led light that was not working. Light tested ok; used 1 W11205083 (Mod) from stock

Near Shaker Mill, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MSS25N4MKZ "Replaced drier due to no charge. Unit developed a full frost pattern afterwards but the evaporator fan is stalling. Ordering fan ; ordrng 1 wpw2315539 (Evaporator fan), used 1 Wpw10143759 (Drier) from stock"

Near Owens Rd, Brockport, NY 14420
David L.

David L.

OVEN KITCHENAID n/a "Unit has not heated since customer did a selfClean on it. Blower is loud. The service pointer related to this issue recommends replacing the oven TCO for each oven and the blower. This unit is installed in a corner and requires two technicians to service. Quoted for the blower and TCO. Customer is going to think about the repair and will let us know ; rqstng P&A on 1 WPW10176670 (Blower) and 2 WP9759242s, states that autho needed"

Near Shaker Mill, Rochester, NY 14612
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED8620HC1 "Q1 no q2 no q3 noOriginal model and serial provided was for washing machine. The unit with smashed UI is the dryer. Corrected work order and ordered correct console. (W11314469). Note stacked unit. Part unavailable. ATEC will reach customer when part is received. Current part is functioning.; ordrng 1 W11314469 (UI), states that autho needed"

Near Parkview Terrace, Irondequoit, NY 14617
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Q1 no q2 no q3 noComplaint of ice falling out of dispenser. Inspected dispenser and ice door is not sealing completely. Ice melts and slips through. Ordering dispenser as an assembly.; ordrng 1 W11423782 (Separater) and 1 W11397167 (Retainer)

Near Union Station Rd, North Chili, NY 14514
James J.

James J.

REFRIGERATOR KITCHENAID KUIC15PHZS0 Q1 n. Q2 n. Q3 n. Unit throwing thermistor error. Tested thermistor and it's out of tolerance. Need thermistor. Paid in full ; ordrng 1 WPW10511923 (thermistor)

Near Beresford Rd, Rochester, NY 14610
James J.

James J.

REFRIGERATOR KITCHENAID KRFC300ESS01 Q1 n. Q2 n. Q3 n. Unit not cooling compressor short cycles. Need compressor. Parts and labor covered under warranty through manufacturer. Shelf broken. Need shelf ; ordrng 1 W10889474 (shelf-glas) and 1 WPW10507886 (compressor)

Near Thomas Cove Rd, Rochester, NY 14625
James J.

James J.

REFRIGERATOR KITCHENAID KRFC704FPS01 Q1 n. Q2 n. Q3 n. Unit not cooling. Ff at 50. Freezer at 25. Compressor and fans running. Sealed system leak. Need ff evap. Parts covered by manufacturer. ; ordrng 2 W11109499 (drier-tube)s and 1 W11291123 (evaporator)

Near Putting Green Ln, Penfield, NY 14526
James J.

James J.

REFRIGERATOR JENN AIR JSC24C8EAM00 Unit not cool. Called tech line SR 7729280204 they said to check pressures with gauges. Sealed system leak. Fresh food evap not cold freezer at 50 degrees. Need evap. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)

Near Little Brook Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL MVW7230HW0 Customer stated that unit would not stop running drain pump. Discovered f9e1 code stored for long drain. Called techline about issue. SR: 7729279529 techline stated that is drain pump is clear and pressure hose is not clogged with debris then acu will need to be replaced. Ordering ACU ; ordrng 1 W11419171 (CONTROL )

Near County Line Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER KENMORE 11087582110 Customer stated that dryer will continue to run while door is open. Discovered that switch is failing. Ordering switch ; ordrng 1 W10820036 (DRYER SWITCH )

Near Titus Ave, Rochester, NY 14617
David L.

David L.

RANGE WHIRLPOOL WFE550S0HZ1 Front left dual burner was only energizing the outer element when the customer was using it. This is not a normal option. Burner was operating properly at time of service. Suspecting an intermittent failure of the infinite switch. Ordering switch. Element to be replaced at the same time. ; ordrng 1 WPW10434452 (Switch)

Near Silent Meadows Dr, Spencerport, NY 14559
James J.

James J.

OVEN KITCHENAID KSEG700ESS2 Complaint of oven stopping heating during bake cycle until cycle is restarted. Tested bake element in diagnostics and UI went blank and start button not functioning. Reset breaker and unit began functioning after. Need control. Warranty on part. ; ordrng 1 W11082269 (cntrl-elec)

Near Thomas Cove Rd, Rochester, NY 14625
David L.

David L.

WASHER MAYTAG MVW7230HW0 Replaced missing spanner nut. Ran spin cycle to verify. Unit tested good Verbal signature

Near Long Wood Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MFI2665XEM7 Replaced ice-maker due to no ice. Unit cycled and filled after installation. Customer to monitor Verbal signature

Near Woodstone Ln, Rochester, NY 14626
David L.

David L.

RANGE KITCHENAID KODE500ESS02 Added payment

Near Bay Point Cir, Rochester, NY 14622
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SDH0 Customer stated that time was changing in display and was not the same as before when selecting cycle. Discovered that customer was not selecting Heated dry as they were before this was causing time to change in display. Ran diagnostic cycle to confirm function. Unit is functioning as it should. Spoke with customer about cycle selection. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Freedom Pond Ln, North Chili, NY 14514
James J.

James J.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI and tested. Door ajar led working properly customer is to monitor

Near Penfield Center Rd, Penfield, NY 14526
James J.

James J.

MICROWAVE GE JVM1533BD002 Q1 n. Q2 n. Q3 n. Unit not heating or rotating turntable. Found secondary interlock not opening. Replaced switch and tested. Unit still not rotating turntable. 0v to turntable motor. Need control. Part nla. ; used 1 W10915404 (SWITCH - 3/16") from stock

Near Charlton Rd, Irondequoit, NY 14617
James J.

James J.

RANGE WHIRLPOOL WFG510S0AS1 Q1 n. Q2 n. Q3 n. Flame low on front left burner. Adjusted burner and tested. Unit functions properly.

Near Downsview Dr, Rochester, NY 14606
James J.

James J.

REFRIGERATOR FRIGIDAIRE FFHT1831QE5 Unit 506. Door not closing due to bent hinge. Door is causing frost buildup in evap fan. Adjusted hinge and removed frost. Unit functions properly.

Near Crerand Cir, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Tested refrigerator in test 5 (compressor test). Found compressor is causing the noise. The noise is normal operation.

Near Clover St, Pittsford, NY 14534
David L.

David L.

DISHWASHER GE GSD500X-73WB This unit was already serviced earlier in the day. Was informed of this by the customer when I arrived ; saved tckt

Near Oakwood Rd, Rochester, NY 14616
Steve M.

Steve M.

DISPOSER KITCHENAID NA123 Turned disposal on and it sounded normal and the water did not back up in the disposal. The unit is working as expected.

Near Malm Ln, Rochester, NY 14618
Steve M.

Steve M.

DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Found the start switch is the motor control and unresponsive. The part is unavailable.

Near Malm Ln, Rochester, NY 14618
James J.

James J.

REFRIGERATOR JENN AIR JFI2089AEP12 Q1 n. Q2 n. Q3 n. Unit not cooling. UI dead. Lights on. 120v to main control. Need control board. ; rqstng P&A on 1 WPW10312695 (electronic control)

Near Kenyon Rd, Ontario, NY 14519
Steve M.

Steve M.

RANGE KITCHENAID KODE500ESS02 Replaced both main controls and user interface for erratic operation main co tool fault. The oven tests good.

Near Allens Creek Rd, Rochester, NY 14618
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHW00 Replaced shelf rails that would not hold crispers in place. Drawers work as expected

Near Merrydale Dr, Rochester, NY 14624
Evan E.

Evan E.

RANGE AMANA AGR6603SFS2 Customer stated that door would not shut properly. Upon inspection discovered that hinge has split causing issue. Replaced hinge and tested door. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE

Near Maple Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced drip pan that was bowed and fastened the back cover properly. The evaporator was not frosted on arrival. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Near Scribner Rd, Penfield, NY 14526
Evan E.

Evan E.

RANGE GE JGB281SER3SS Customer stated that units right front has valve burner is stuck on. Discovered valve has seized and also burner tubes for front burners are broken. Tubes valve and knob will need to be replaced. This is a rental property. The landlord has not responded yet. This is the quote for repair...Service call fee : $93.50WB03K10216 (knob) $6.00 WB21K10117 (Right Front Valve) $ 29.00WB28K10680(Right front burner tube) $16.99WB28K10683 (left front burner tube) $16.99S&H $15.00 Labor: $ 76.40Tax: $20.31Total : $ 274.19Still waiting to customer to respond to technician please do not order parts unit service call fee and part cost has been collected. ; ordrng 1 WB03K10216 (DO NOT ORDER ) and 1 WB21K10117 (DO NOT ORDER ) and 1 WB28K10680 (DO NOT ORDER ) and 1 WB28K10683 (DO NOT ORDER )

Near Alliance Ave, Rochester, NY 14620
Evan E.

Evan E.

RANGE AMANA AGR5725RDQ Customer stated unit was failing to run bake cycle. Upon inspection discovered that ignitor was failing to glow. Confirmed 120v at ignitor. Replaced ignitor. Tested unit. Unit tested good ; used 1 12400035 (IGNITOR) from stock

Near Salt Rd, Webster, NY 14580
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Found the user interface was on no spin option causing wet clothes at the end of tit he cycle. Tested in diagnostics and the washer tested good. Changed ui setting to warm water and spin on. The washer tests good.

Near Silverton Glenn, Victor, NY 14564
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB766FW0 Customer stated they are concerned with water level in machine. Checked for error codes. No codes present. Ran test cycle. Discovered that water is syphoning out of unit due to drain hose angle. Corrected hose and tested unit. Unit now maintaining water level as it should. Unit tested good

Near Lauren Ct, Webster, NY 14580
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC465HW2 Ordering gearcase and splotch kit for squealing and chattering during wash cycle ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11454372 (gearcase )

Near Furlong Rd, Rochester, NY 14623
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706EBS01 Found unit with no charge. Replaced the fresh food evaporator And drier . pulled a vacuum. Let vacuum sit for 30 min. Recharged. Unit began cooling customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

Near Ballantyne Rd, Rochester, NY 14623
Evan E.

Evan E.

WASHER MAYTAG MHW8200FW0 Replacing rotor bolt due to original bolt snapping off inside drive shaft. Was able to tap bolt out with extractor set. Replaced bolt and reassembled unit. Ran test cycle to confirm function. Unit tested good

Near 5 Mile Line Road, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Found freezer evap fan motor is shorted causing power outage to refrigerator. Ordering fan ; ordrng 1 W11032800 (motor-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"

Near Glenbrook Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit would not respond to commands but once flipping breaker unit would begin to function again. Checked for error codes. Discovered code f2e1 for stuck key. Console will need to be replaced. Ordering console ; ordrng 1 W11165145 (CONSOLE )

Near Jewelberry Dr, Webster, NY 14580
James J.

James J.

WASHER WHIRLPOOL WTW4816FW2 Unit leaking from bottom. Need tub and gearcase. ; ordrng 1 W10371566 (tub) and 1 W11454741 (GEARCASE)

Near W Ridge Rd, Rochester, NY 14626
James J.

James J.

DISHWASHER WHIRLPOOL MDB8959SKZ0 Unit not draining due to chopper breaking inside pump. Need pump. ; ordrng 1 W11412291 (PUMP)

Near Main St, Brockport, NY 14420
James J.

James J.

REFRIGERATOR WHIRLPOOL MRT118FFFH04 Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor short cycling and overheating. Need compressor and evap ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP)

Near Dean Rd, Spencerport, NY 14559
James J.

James J.

DISHWASHER KITCHENAID KDTE104ESS1 Replaced font and tested diagnostics cycle. Heater came on properly.

Near Lakeville Ln, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Q1 n. Q2 n. Q3 n. Unit not making ice. Door not self closing. Gaskets torn. Icemaker motor not cycling. Replaced icemaker and tested. Unit functions properly. Greased mullion so door closes better. Cleaned condenser coil. One year warranty on repair. 10% off labor military discount ; used 1 W10884390 (ICEMAKER) from stock

Near Larkspur Ln, Irondequoit, NY 14622
James J.

James J.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ff section 27 degrees and water valve loud when icemaker fills. Tested damper in diagnostics and air was still flowing with damper closed. Replaced damper and flushed water lines. Damper functions properly and valve is quieter. Customer is to monitor.

Near Hatch Rd, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Doors not closing on their own. Door handles loose. Adjusted feet and greased mullion. Tightened door handles. Doors closing properly now.

Near Abbott St, Rochester, NY 14606
James J.

James J.

MICROWAVE WHIRLPOOL WMH31017HW6 "Q1 n. Q2 n. Q3 n. Unit ran with door open. Micro switch sticking. Replaced door switches and tested. Unit functions properly. ; used 1 W10915404 (SWITCH - 3/16"), and 1 W11244490 (INTERLOCK) from stock"

Near Hidden Valley Rd, Rochester, NY 14624
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit too warm in ff section. Freezer at 2 deg. Ff at 40 on recommended. Airflow feels weak from inlet duct in ff section. Adjusted freezer damper. Customer is to monitor. If problem persists replace W10916494

Near Sierra Rd, Rochester, NY 14624
James J.

James J.

REFRIGERATOR KITCHENAID KRFF507HPS00 Q1 n. Q2 n. Q3 n. Leds dead on ceiling and freezer. Replaced leds and adjusted feet to allow doors to self close. Unit functions properly.

Near Hunt Hollow, Rochester, NY 14624
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Ice dispenser jams then drops all cubes at once with the door open. Found ice cubes freezing together. Adjusted fill time on icemaker and adjusted feet. Customer is to monitor. If problem persists replace icemaker

Near Long Pond Rd, Rochester, NY 14606
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FDR252RBS2 Customer stated that unit was leaking. Discovered that unit was leaking from heater attachment. Heater washer and nuts will need to be replaced. Ordering washer & nuts ; ordrng 1 154064901 (WASHER ) and 2 154106202 (HEATER NUT )s

Near Thayer St, Rochester, NY 14607
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRS311SDHM02 Customer stating that door would not shut and also refrigerator door has large dent on top. Discovered that door gasket was not seated into channel causing issue. Reseated gasket and tested door. Door is now shutting as it should. Explained to customer that dent in door is not covered due to it being a cosmetic issue. Unit tested good otherwise

Near Council St, Rochester, NY 14605
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT118FFFH01 Replaced thermistor for cold temps in fresh food section.

Near Flint St, Rochester, NY 14611
Steve M.

Steve M.

OVEN DOUBLE WHIRLPOOL WOD93EC0AS00 Replaced main co tool and fan for F1error. The oven preheated and tested good. ; dspstn on spec-tagged invntry: 1 WP74008369 SENSOR-OV

Near Rainbrooke Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW2 Replacing control and drain pump due to unit failing to run cycle and drain pump shorting out control. Replaced drain pump and control. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN

Near Salisbury St, Rochester, NY 14609
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced freezer light that was out. The fresh food section lights were flickering. The rear ice box light was shorted. Put tester light in to get lights working but is not correct part number or color. Ordering correct module. ; ordrng 1 W11462342 (MODULE), used 1 W10695459 (MODULE) from stock"

Near Oak Meadow Trail, Pittsford, NY 14534
Steve M.

Steve M.

OVEN WHIRLPOOL WFG550S0HZ1 Found broiler orifice was loose causing flame out of orifice connection. Tightened orifice. Adjusted all the top burners for high flame after propane conversion. Bake element working as expected. Left preordered part with customer.

Near Cranberry Pond Trail, Victor, NY 14564
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing rattling noise while in spin. Upon inspection discovered that metal pan that customer had next to unit was making contact with cabinet causing noise. Unit itself tested good

Near Rayfield Cir, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MHW5500FW1 Attempted to tap out bolt that had broken off inside of drive shaft. Could not remove bolt. Tub will need to be replaced. Ordering tub ; schdld next appmnt for 11/6 FRI !

Near Lincoln Rd, Ontario, NY 14519
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 Customer stated that unit was failing to spin properly during certain cycles. Checked for error codes unit showing code f8e1 for long fill. Discovered that cold water valve was unplugged from connector. This is causing issue. Unit was unable to run rinse cycle therefore would not spin. Reseated connector and ran test cycle. Unit now spinning as it should

Near Holly Creek Dr, Ontario, NY 14519
Evan E.

Evan E.

WASHER MAYTAG MHW8630HC0 Customer stating that unit is failing to respond to commands and flashing lo flow error code. Discovered F8e1 code stored for Long fill. Discovered that cold water valve is failing to actuate. Also discovered that unit was produced in January of 2019 unit will need updated control with updated software in order to correct UI response. Ordering water valve and user interface ; ordrng 1 W11316256 (WATER VALVE (DOUBLE )) and 1 W11322884 (CONTROL )

Near Crosswinds Cir, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDE60FVSS0 RepLacing wash motor due to unit failing to move water through cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good

Near Thomas Grove, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER MAYTAG MDBH979AWS4 "The dishwasher is very loud while washing. Sounds like a bearing going bad. Replaced chopper blade with same result. Ordering motor ; rqstng P&A on 1 W10806701 (pump&motor), used 1 W10083957V (CHOPPER 4 BLADE) from stock"

Near Trillium Trail, Victor, NY 14564
Steve M.

Steve M.

MICROWAVE KITCHENAID KMCS1016GBS This unit has total replacement warranty. No service warranty.

Near Ryan Rd, Macedon, NY 14502
James J.

James J.

DISHWASHER WHIRLPOOL ADB1400AGS1 Replaced control and tested diagnostics. Heater functioning properly. Customer is to monitor. Left valve with customer

Near E Manitou Rd, Rochester, NY 14612
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 "Replaced hub for unit not spinning or agitating properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB) from stock"

Near Lake to Lake Rd, Canandaigua, NY 14424
Evan E.

Evan E.

RANGE KITCHENAID KGSK901SSS00 Replacing spark module and ignitor due to unit continually sparking. Replaced both parts. Tested unit. Unit tested good

Near Sunset Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FPS00 Found fresh food section evaporator full of frost. Ordering evap cover. Customer is going to replace defrost overnight. ; ordrng 1 W11167902 (COVER)

Near Park Meadow Ln, Canandaigua, NY 14424
James J.

James J.

WASHER MAYTAG MVWX655DW1 "Unit not spinning. Found hub worn and wash plate bolt bent. Replaced hub and tested. Unit spinning off balance. Need hub, screw, and gearcase. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock, states that autho needed"

Near Hughes Pl, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Machine is working as expected. No charge.

Near Wild Berry Ln, Pittsford, NY 14534
Steve M.

Steve M.

MICROWAVE MAYTAG MMV5208WB1 Removed broken bulb and replaced bulb on bottom of microwave. The light tests good. ; used 1 8206232A (BULB) from stock

Near Lower Hill Ln, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Restricted the pantry air hole for cold temps in fresh food section. The refrigerator tests good

Near Shadowmoor Dr, Fairport, NY 14450
Steve M.

Steve M.

RANGE JENN AIR JDS1450FS0 Found knob retainer came off knob and was pushed down. Removed retainer and reattached to knob. Knob tests good. Tested oven and it preheated properly in fifteen minutes. The range tests good.

Near Reitz Pkwy, Pittsford, NY 14534
Steve M.

Steve M.

OVEN KITCHENAID KEBS207DBL10 Ordering thermal fuse for open fuse. ; ordrng 1 WP9759242 (thrmst-fix)

Near Skyview Path, Victor, NY 14564
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017HS0 "Found microwave running loud. Tested amps and found microwave needs magnetron and diode. ; rqstng P&A on 1 W10754299 (magnetron) and 1 W10886077 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK , states that autho needed"

Near Crossing Creek Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR GE PFSS2MIYCSS Found left slide on freezer door missing bearing and slide not closing all the way. Ordering slide; rqstng P&A on 1 WR49X20767 (kit slide holder 20)

Near Saxony Rd, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFCS22EVBL00 Customer stated that filter housing was spraying water once filter was removed. Discovered this was correct. Manufacturer had shipped customer new housing. Installed new housing. Also unfroze water line running to ice maker. Tested unit. Unit tested good

Near Ashbrook Cir, Webster, NY 14580
Steve M.

Steve M.

RANGE KITCHENAID KERS303BSS1 "Found burner not always shutting off to regulate temp on front right burner. Quoted customer. ; rqstng P&A on 1 WPW10251108 (elmnt-surf), dspstn on spec-tagged invntry: 1 12001656 SENSOR"

Near Eaglewood Cir, Pittsford, NY 14534
Steve M.

Steve M.

RANGE GE JGB810SET2SS Found the right rear switch is stuck on ignite causing range to constantly ignite. Removed power from switch until repair. ; ordrng 1 WB24K10077 (ignit switches & har)

Near Valiant Dr, Rochester, NY 14623
Evan E.

Evan E.

OVEN WHIRLPOOL WFG775H0HV0 Customer stating that oven is not maintaining temperature and burner flame heights need to be adjusted. Ran preheat in oven to 350. Let unit get up to temp and then observed unit cycle heat on and off. Unit is maintaining temp as it should. Adjusted burners to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 12001656 SENSOR

Near Ridge Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Replacing control due to UI failing to respond to commands. Replaced control. Tested unit. Unit tests good

Near Attridge Rd, Churchville, NY 14428
James J.

James J.

WASHER MAYTAG MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Wash plate seized to gearcase. Gearcase worn causing hub to fail prematurely. Need parts. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)

Near Hughes Pl, Rochester, NY 14612
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF330PAHW2 Customer stated that unit will not dry. Upon inspection discovered error code 7-1 for no heat. Discovered that incoming water temp was too cool causing OWI sensor to shut off heater. Cleared code ran diagnostic cycle. Advised customer to run hot water at sink before filling unit to ensure hot water is entering machine. Filled rinse aid dispenser also. Customer to monitor and report back if issue persists

Near Osage Trail, Spencerport, NY 14559
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was producing burning smell while running and top of machine was very warm to the touch. Customer has uninstalled machine and moved it into garage due to smell coming from machine. Checked for error codes. No codes were present. Called techline to document findings. Unit was able to get into diagnostic mode and tech was able to confirm component function. Cannot locate what was producing burning smell. Customer is not interested in having unit repaired. Documented all findings with techline and safety team. SR: 7729202395

Near Sarah Cir, Spencerport, NY 14559
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW2 Customer stating unit is experiencing same issue as before. Unit will not spin out correctly. Unit had f8e1 code stored for long fill. Tested both valves in manual test mode both valves are actuating as they should. Drain hose is hung properly. Called techline to document findings. SR: 7729204116Unit at this time is functioning as it should. Had customer start cycle while in home. Unit tested good

Near Merchants Rd, Rochester, NY 14609
Evan E.

Evan E.

REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that gap between doors is not even. Gap is much larger on left side of door that right. Adjusted hinges but cannot correct issue. Ordering hinges ; ordrng 1 WP2254473 (LOWER HINGE ) and 1 WP2254618 (MIDDLE HINGE ) and 1 WP2261963 (UPPER HINGE )

Near Shadow Wood Ln, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW3 Replacing capacitor due to unit failing to engage into spin. Replaced capacitor. Ran test cycle unit tested good

Near Oxford St, Rochester, NY 14607
James J.

James J.

RANGE WHIRLPOOL JES9900BAS Q1 n. Q2 n. Q3 n. Complaint of under baking and temp falls after preheat. Ohmed temp sensor from control. Sensor was within specs on tech sheet. Preheated oven to 350Oven reached 345. Calibrated oven and oven temp was 350-360. Customer is to monitor if problem persists replace control WP8507P234-60

Near Maiden Ln, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Found defrost drain was restricted. Snaked drain to remove debris and added heat probe to heater to prevent drain from icing. Jo ann boulas 784 2493

Near Red Creek Dr, Rochester, NY 14623
James J.

James J.

WASHER WHIRLPOOL WFW92HEFW0 Q1 n. Q2 n. Q3 n. Unit shuts off in spin cycle. Found rotor bolt sheared off inside basket shaft. Need tub Assembly and screw. ; rqstng P&A on 1 W10901175 (tub-outer) and 1 W11253212 (screw)

Near Arcadia Pkwy, Rochester, NY 14612
James J.

James J.

DRYER WHIRLPOOL WED4815EW1 Q1 n. Q2 n. Q3 n complaint of unit trips breaker as soon as start button is pressed. Inspected wire harness and found no issues. Tightened connections on rear of dryer and tested. Unit pulled 22 amps on startup and did not trip breaker. Customer is to monitor. Recommend replacing breaker in panel.

Near Eastland Rd, Rochester, NY 14616
Dave F.

Dave F.

RANGE WHIRLPOOL WEE510S0FS1 Unit needs new control for not turning on W10894098 . Quoted customer they will think about repair . ; rqstng P&A on 1 W10894098 (cntrl-elec)

Near Esternay Ln, Pittsford, NY 14534
Steve M.

Steve M.

WASHER FRIGIDAIRE FFLE3911QW0 Incorrect co tool came in. Ordered correct control. Replaced pressure sensor. ; ordrng 1 5304511966 (WASHER CONTROL)

Near Hillside Dr, Avon, NY 14414
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7600AWS Customer stating door will not open. Upon inspection discovered latch assembly has broken causing issue. Ordering latch handle ; ordrng 1 WPW10130695 (LATCH ) and 1 WPW10275768 (LATCH ASSEMBLY )

Near Westminster Rd, Rochester, NY 14607
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DBL2 "Found motor not starting but getting power. Quoted for motor replacement. ; rqstng P&A on 1 WPW10605057 (pump and motor assy), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Gate House Trail, Henrietta, NY 14467
Steve M.

Steve M.

OVEN KITCHENAID KOSE500EWH00 Ordering user interface face for erratic temps while cooking. ; rqstng P&A on 1 W10588716 (panl-cntrl)

Near Devonwood Ln, Pittsford, NY 14534
Steve M.

Steve M.

OVEN KENMORE 790.48183 Found upper bake element not turning on. Ordering bake element; rqstng P&A on 1 318601604 (element)

Near Northstone Rise, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE204ESS1 "Spray arms are plugged . Tried to clear spray arms with no luck . Ordering both top and bottom spray arms . Gave best tips on functions of unit . Put affresh cleaning tab in unit and ran all settings . ; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm), dspstn on spec-tagged invntry: 1 WPW10605058 PUMP&MOTOR"

Near Woodbury Way, Fairport, NY 14450
Dave F.

Dave F.

DRYER MAYTAG MGD5500FW0 Door is sagging and not closing right ordering hinge and bushings ; rqstng P&A on 2 WPW10208398 (cap)s

Near Ketchum Rd, Canandaigua, NY 14424
James J.

James J.

DRYER WHIRLPOOL WED4850HW0 "Unit heating continuously and smells like it's burning. Heating element shorted to case and runs unless unplugged. Left unit unplugged. Need element. ; ordrng 1 279838 (element,heater)"

Near Rock Island Rd, North Chili, NY 14514
James J.

James J.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing. 113 volts to pump from control. Need pump and hoses. ; rqstng P&A on 1 W10445975 (hose) and 1 W11084656 (motor-pump) and 1 WPW10538166 (grommet)

Near Trestle Trail, North Chili, NY 14514
Evan E.

Evan E.

DISHWASHER WHIRLPOOL DWU9906BAB Replacing door latch springs and wheel assembly due to unit failing to run cycle due to door switches failing to make contact. Replaced all parts. Tested unit. Unit tested good

Near Foxbourne Rd, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that dispenser button is missing. Discovered that tab where button is located has broken off. Replaced dispenser and tested unit. Unit functioning as it should. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Pelham Rd, Brighton, NY 14610
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW2 Washer has no error codes . Ran auto diagnostics. Tested good . Calibrated unit . Customer complaint is items are not cleaning. Customer is using HE soap . Also referred to the owners manual for best wash cycles on items that they are washing . Called techline SR 7729172769 . Customer is not happy with unit .

Near Maywood Cir, Rochester, NY 14618
James J.

James J.

REFRIGERATOR WHIRLPOOL GS5SHAXTB01 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found shaft loose on cfm. Need condenser fan. Customer opted not to repair W10124096 99.00Sh 15Labor 106.95Sc 93.50

Near Levelle Ct, Webster, NY 14580
David L.

David L.

WASHER WHIRLPOOL MVWC565FW2 "DC indicator light was not illuminated on the control board. Replaced control, calibrated , and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL"

Near Country Village Ln, Hilton, NY 14468
David L.

David L.

DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced inlet assembly, valve, and float, per Techline. Unit leaked significantly as soon as the wash motor was energized. Called Techline again to document reinstalled oldValve to recheck water level. There is no difference between water valves regarding water level. Rechecked installation to make sure that the insulation was not pressing against the tub irregularly. Whirlpool is going to contact the customer for resolution and did not recommend further repairs ."

Near Bennett Rd, Hilton, NY 14468
Steve M.

Steve M.

WASHER WHIRLPOOL MVW6230RHW0 Customer stated unit would not finish cycle. Tested washer and found no error codes. Ran washer in normal cycle with towels and it filled and agitated as expected. Ran spin cycle and it worked as expected in time frame given on control. Customer states they are getting F5E4 lid not opened between cycles. The. Auto er were not opening lid in between cycles. Informed customer to open lid and leave open for a minute between cycles

Near Coneflower Dr, West Henrietta, NY 14586
David L.

David L.

STACKED LAUNDRY FRIGIDAIRE FFLE3911QW0 Found tub filled with water. Put unit on drain and spin. 120VAC to drain pump. Read open with ohm meter. Removed water from tub and replaced the drain pump. Unit tested good.

Near Twin Pines Ct, Rochester, NY 14616
Steve M.

Steve M.

DISHWASHER MAYTAG MDB7959SHZ0 Replaced upper rack rails for broken rails and rack falling. The dishwasher tested good. ; dspstn on spec-tagged invntry: 2 WPW10567728 TRACK

Near E Jefferson Rd, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC565FW0 Found the gearcase is leaking oil onto belt. The washer need a gearcase. The cost of the repair outweighs new unit.

Near Midvale Dr, Fairport, NY 14450
James J.

James J.

RANGE MAYTAG MGR6600FZ1 Q1 n. Q2 n. Q3 n. Door not closing replaced hinge parts and tested unit functions properly

Near Woodstock Rd, Rochester, NY 14609
James J.

James J.

WASHER WHIRLPOOL MVW8230HC0 Q1 n. Q2 n. Q3 n. Unit banging into side during spin. Complaint of tub hanging to far down when full. Tested diagnostics. No error codes. Slight vibration in spin cycle while empty. Calibrated control. Customer is to monitor. If problem persists replace suspension

Near Wolff St, Rochester, NY 14606
David L.

David L.

WASHER WHIRLPOOL WTW4950HW Unit would not drain due to a defective drain pump. Pump housing was clear but the impeller would not turn. Replaced the pump motor. Calibrated and tested. Unit tested good Verbal signature

Near Jennifer Cir, Rochester, NY 14606
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADM0 Customer stated that unit would not drain. Discovered that drain pump hose was severely clogged causing issue. Cleared hose with shop vacuum. Tested unit multiple times. Unit tested good

Near Winding Brook Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MHW5630HC0 Replacing tub due to holes inside basket being too sharp causing unit to rip clothing during cycle. Replaced tub. Changed over all parts to new tub. Ran multiple test cycles. Unit tested good

Near Woodard Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 Replacing dispenser due to unit leaking from edge of dispenser and dripping down inner door. Replaced dispenser. Tested unit. Unit tested goods

Near Gallant Fox Ln, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MFW9700SB1 Unit was making a very loud noise during the spin cycle. Checked inner basket. Found that the inner basket is loose from the outer tub because the spindle is broken. The inner basket is NLA customer is going to replace the unit.

Near Freedom Pond Ln, North Chili, NY 14514
Dave F.

Dave F.

RANGE JENN AIR SVD48600B Found the grill side of the unit not getting enough gas to light . Cleaned orifices and tested unit . Unit is now working as expected.

Near Huxley Way, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DBL2 Customer stating that unit is not responding to commands. Could not get unit into diagnostic mode. Reset unit at control. Unit began to function. Ran diagnostic cycle unit completed cycle as it should. Could not replicate issue once cycling power on machine. If issue persists please order WPW10537334 (console) collecting service call fee for now. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP and 1 WPW10653840 LATCH

Near Brookeville Dr, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL MVWX655DW2 Replace cam and power cord . Unit is still shutting off . Unplugged all components but just left power cord and control on . Called techline Sr 7729176471 . Went through multiple tests with techline . Unit still doing it . Thinking its a power problem. No voltage drops and outlet is correct . Customer will check unit and run cord to another outlet and leave plugged in for testing . ; dspstn on spec-tagged invntry: 1 W10721967 CAM

Near Hillside Dr, Victor, NY 14564
Dave F.

Dave F.

MICROWAVE FRIGIDAIRE PLMV169DCC Fuse was blown jumped wires and tested magnetron is bad . Customer will seek new unit .

Near Works Rd, Honeoye Falls, NY 14472
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF767SDHV00 Q1 n. Q2 n. Q3 n. Replaced icemaker and cycled in diagnostics. Customer is to monitor for 24 hours one year warranty on repair ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER

Near Redfern Dr, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WSR57R18DM00 Replaced evaporator and drier for not cooling. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10858281 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE

Near Phila St, Mendon, NY 14506
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Found dispenser leaking from front. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER)

Near Marbletown Rd, Newark, NY 14513
David L.

David L.

RANGE KITCHENAID KFGG500ESS2 "Sr7729157731Customer is stillHaving an issue with oven relighting. Although I was unable to recreate the issue while in the home, I documented issue with Techline. Polarity is correct. Followed DSI trouble shooting service pointer yet provided by Techline. Could not find a failure in the DSI system as it is very intermittent. Ordering a new ignitor and DSI control. More documentation is required if problem persists ; ordrng 1 WPW10324262 (Ignitor) and 1 WPW10511278 (DSI control)"

Near Josies Ln, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS22ECMS00 Unit needs new ice maker . Its cycling and not calling for water . Tested water flow at dispenser. Was good . Jumped the ice maker to test water valve. Tested good . Ordering ice maker W10884390; rqstng P&A on 1 W10884390 (icemaker)

Near Creek Ridge, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Unit not cooling . Unit has leak . Ordering evap and compressor uv drier . Put tap on unit to get it cooling . Ordering parts . ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 819043 (heat-probe) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor)

Near Culver Pkwy, Irondequoit, NY 14609
James J.

James J.

WASHER WHIRLPOOL WFW72HEDW0 F3e1. F8e3. Cleared codes. User interface flashes and dies over and over. Disconnected UI and pressure switch. Reconnected and cleared pressure hose. Ran diagnostics test. Checked pressure hose connection at rear tub and drain pump. Unit functions but UI flashes randomly when off. Dispenser drawer hard to pull out. ; rqstng P&A on 1 W10575334 (disp.drawer assy) and 1 WPW10750475 (panel-cntl)

Near Lincoln Rd, Ontario, NY 14519
Evan E.

Evan E.

STACKED LAUNDRY GE GUD27ESSJ0WW Replacing gear case seal due to unit leaking from seal. Cannot remove tub nut need special tool to attachment to remove nut. Tech to retrieve tool and return ; schdld next appmnt for 10/29 THU 3-6

Near Kidd Castle Way, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER WHIRLPOOL KDTE334GPS0 F5E1 door error code Ordering tracks . Found spray arms not spinning at all . Ordering both spray arms and top manifold. . Found the tracks heat stakes rusting . ; ordrng 1 W11259786 (track) and 1 W11259785 (track) and 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm) and 1 W11162734 (manifold)

Near Sheldon Rd, Palmyra, NY 14522
David L.

David L.

DRYER ROPER RED4516FW0 The dryer was making a loud scraping noise. Found a drywall screw lodge in the front drumBearing. Removed screw. Unit tested good.

Near Owens Rd, Brockport, NY 14420
Dave F.

Dave F.

DISHWASHER KENMORE 665.14799N510 Diverter motor is leaking . Unit needs new sump . Quoted customer .customer will look into another unit . Part number for sump is WPW10554963 .user interface is also cracked W10901799; ordrng 1 WPW10554963 (pump&motor)

Near Fieldstone Trail, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found freezer door sagging and rubbing on liner causing door to not always close properly. Adjusted door and it closes properly now.

Near Keuka Ln, Manchester, NY 14504
Steve M.

Steve M.

RANGE WHIRLPOOL WFE550S0HZ1 Replaced hinges for broken hinges and door falling open. The door tests good.

Near Co Rd 32, Canandaigua, NY
James J.

James J.

DRYER AMANA NED4655EW1 Q1 n. Q2. N. Q3 n. Unit squeaking during cycle. Tightened cabinet screws and adjusted feet. Noises no longer occur.

Near Stonecliff Dr, Rochester, NY 14616
Steve M.

Steve M.

DRYER AMANA NED4655EW1 Replaced door switch for not starting.

Near NY-31, Newark, NY 14513
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Water and ice was not working properly because the waterline was kinked against the floor penetration causing a restriction. Moved refrigerator away from the back wall a bit so it would clear the waterline. Water tested good

Near Bram Hall Dr, Rochester, NY 14626
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Replaced power cord for no ground. Replaced ui and ACU for unresponsive.

Near NY-31, Newark, NY 14513
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH31017HB3 Tested microwave couldnt find a strange noise . Customer will monitor and try to take video if it happens again .

Near Roots Tavern Rd, Geneseo, NY 14454
Steve M.

Steve M.

WASHER WHIRLPOOL MVWB835DC Replaced control for ui mismatch error.

Near W Miller St, Newark, NY 14513
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMHA9019HV1 Replacing control due to convection relay being stuck op causing unit not to heat when using convection. Replaced control tested unit. Unit now heating as it should. Unit tested good

Near Faraday St, Rochester, NY 14610
Steve M.

Steve M.

DRYER WHIRLPOOL NED4655EW1 Replaced white thermal fuse for open fuse causing dryer to no start. ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near W Miller St, Newark, NY 14513
Evan E.

Evan E.

MICROWAVE KITCHENAID KBHS109SSS06 Called techline to confirm diagnosis. Replacing magnetron due to unit not heating. Replaced magnetron and tested unit. Unit now heating as it should. SR: 7729154668

Near Cavan Way, Pittsford, NY 14534
James J.

James J.

WASHER WHIRLPOOL RTW4516FW2 Q1 n. Q2 n. Q3 n. Replaced basket and calibrated. Ran spin cycle successfully.

Near Partridge Ln, Webster, NY 14580
Evan E.

Evan E.

RANGE KITCHENAID KFGC506JSS00 Customer stated that while attempting to light burners on stovetop burner would continually click after burner was lit. Confirmed issue. Burners would not stop sparking after burner was lit. Cycled power on unit and tested again. After cycling burners are now lighting as they should. Tested burners multiple times. Could not replicate issue. Unit tested good

Near Miles Cutting Ln, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replacing freezer door due to unit failing to seal properly. Replaced freezer door. Inspected seal. Unit tested good

Near Teal Dr, Fairport, NY 14450