Service History 65 - Appliance Tec

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Salina, NY 13088

Chuck G

Job Details: 08/10/2023

Customer stated that there is ice buildup at the opening of freezer door. After inspecting unit i found a 1/2 inch gap on the upper left side of door. I applied heat to the gasket to reform. I removed ice from freezer compartment. Unit tested good

We serviced a

KITCHENAID OVEN

Model KODE500EBS00

Near Syracuse, NY 13212

Chuck G

Job Details: 08/10/2023

"After inspecting unit i found that the thermal fuse tested bad, i could find no evidence of any arcing or a source of the burning oder. Called Safety SR#7736892139 Customer elected to repair unit , replaced thermal fuse. Tested upper & lower oven measuring temps, upper oven tested good, lower oven control tested bad. Ordering lower control W10801665; ordrng 1 W10801665 (Lower control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Minoa, NY 13116

Chuck G

Job Details: 08/10/2023

"Customer stated that the unit is sometime displaying an error code. The customer showed me the code and i explained to them that it is not an error code as its a indicator light that shows the door is left open. Fresh food temp 38.4 and freezer temp .09. Ran service test 1 through 13 with no errors. I did find that the freezer bin was not snapped into place , i reinstalled freezer bin. Unit tested good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near East Syracuse, NY 13057

Chuck G

Job Details: 08/10/2023

"Customer stated that unit is not cleaning dishes and not drying. No codes. After running a diagnostic cycle i confirmed that the heater is operating, i didnt find an obstruction causing the lower spray arm not to turn-i removed the obstruction and removed debris from the filter. Unit tested good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Penfield, NY 14526

Andres V

Job Details: 08/10/2023

"Found water in the drip tray causing F8E4 error code. Cleared water and tested unit, found water coming from the side of unit, unit needs new gasket. ; ordrng 1 W11483553 (Gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Rochester, NY 14625

Andres V

Job Details: 08/10/2023

Unit is draining but garbage disposal sink is getting backed up when draining water. I reccomended getting a plumber to clean out pipes so water doesn't back up.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Webster, NY 14580

Andres V

Job Details: 08/10/2023

"Unit had error code F4E3 for wash pump not engaging. I replaced the pump and sump, tested unit and watched for leaks. Unit is working properly. ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR"

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Rochester, NY 14626

Dave L

Job Details: 08/10/2023

"Basket is defective. Hub is stripped. Unable to install mold basket without damaging transmission. Ordering hub. ; ordrng 1 W10909670 (Nut), dspstn on spec-tagged invntry: 2 W10734521 SLIDER"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rochester, NY 14626

Dave L

Job Details: 08/10/2023

"Replaced actuator and cam due to intermittent grinding noise. Recommending that customer remove debris from under the washer to clear belt cover. ; used 1 WPW10006355 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Hamlin, NY 14464

Dave L

Job Details: 08/10/2023

"Unit is leaking through dispenser. Spray pattern from valves is causing water to splash out of dispenser. Visible wear on bellow and dispenser hose. Ordering valves, dispenser, bellow, and hose; ordrng 1 W11524105 (Dispenser) and 1 W11316604 (Hose) and 1 W11316255 (Valve) and 1 W11316256 (Valve) and 1 W11314648 (Bellow)"

We serviced a

GE WASHER

Model GTW585BSVWS

Near Syracuse, NY 13224

Chuck G

Job Details: 08/10/2023

Customer stated that water will not shut off. No stored codes. After inspecting unit i found that the pressure hose and port was free of debris. All connections tested good. I could not verify the issue as there are no water hookups to run the unit. It doesnt appear to ever had any water in the unit as i could find no evidence that the unit was ever hooked up to a water supply. Unit tested good.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Rochester, NY 14623

Jeremy

Job Details: 08/10/2023

Broiler working intermittently. End of ignitor too far from burner tube. Adjusted ignitor so it sits closer to burner. Unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Rochester, NY 14623

Jeremy

Job Details: 08/10/2023

"Rubber washer on fill hose was not installed properly causing leak. Installed new rubber washer correctly, unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Henrietta, NY 14467

Jeremy

Job Details: 08/10/2023

Found significant gap between liner and cabinet around freezer compartment. Used food grade silicone between cabinet and liner to seal freezer compartment and prevent air leaking into cabinet. Unit checks good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR1832TF0

Near Fairport, NY 14450

Jeremy

Job Details: 08/10/2023

"Food freezing in fresh food section. Found only have of evaporator has frost on it. Unit is low on charge and would require leak check. Quoted for sealed system repair, customer opting to purchase new unit."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Farmington, NY 14425

Jeremy

Job Details: 08/10/2023

"Unit not tumbling. Found broken belt. Replaced belt, unit tested good.; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW0

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/10/2023

"Unit making excessive squeaking noise. Found idler seized and belt has worn a groove into pulley. Used repair kit and replaced all rollers, idler and belt. Unit tested good.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

WHIRLPOOL COOKTOP

Model SF114PXSB1

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/10/2023

"Unit has weak oven ignitor causing slow/no preheat. Replaced oven ignitor, unit tested good.; dspstn on spec-tagged invntry: 1 12400035 IGNITOR"

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Marcellus, NY 13108

Chuck G

Job Details: 08/10/2023

"Customer stated that he can hear a squeaky sound when the unit is agitating. No codes. I ran a diagnostic cycle in which i confirmed that the sound is being caused by oil on the belt that is coming from the gearcase. Ordering gearcase W11449840, cam W10721967, belt W11239857 and motor W11026785 ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11449840 (Gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBB01

Near Rochester, NY 14624

Dave L

Job Details: 08/09/2023

"Quoted customer for W10884390 replacement. They were undecided and will let us know. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), rqstng P&A on 1 W10884390 (Ice maker), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Rochester, NY 14612

Dave L

Job Details: 08/09/2023

Freezer door is not sealing again. Both freezer door brackets and severely damaged and bent. Door handleMounting hardware is stripped. Quoted for both brackets. Customer declined repair. ; ordrng 1 W11668671 (Bracket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Manchester, NY 14504

Jeremy

Job Details: 08/09/2023

"Door slides not closing properly, freezer temps getting warmer than expected, moisture forming around evaporator fan cover. ; rqstng P&A on 1 WPW10128551 (Evap fan motor), ordrng 1 W10316760 (Thermistor), rqstng P&A on 1 W11396033 (Light switch) and 2 W11265130 (Slide)s"

We serviced a

WHIRLPOOL COIN-OP WASHER

Model CAE2795FQ1

Near Rush, NY 14543

Dave F

Job Details: 08/09/2023

Replaced lid lock . Calibrated unit and ran auto diagnostics. Unit tested good

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Phelps, NY 14532

Jeremy

Job Details: 08/09/2023

"User Interface is unresponsive, unit will not power up. Ordering console.; rqstng P&A on 1 W11135391 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rochester, NY 14616

Dave L

Job Details: 08/09/2023

Replaced control due to not initiating defrost. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Irondequoit, NY 14617

Dave L

Job Details: 08/09/2023

Removed thick rubber on ring from water supply kit. Water returned. Highly recommending that the customer use a basic copper water connection kit instead.

We serviced a

GENERAL ELECTRIC LAUNDRY

Model GUD24GSSM1WW

Near Rochester, NY 14606

Dave L

Job Details: 08/09/2023

Washer never exits spin. Unable to update via Bluetooth. Ordering control. ; ordrng 1 WH16X27251 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Rochester, NY 14607

Andres V

Job Details: 08/09/2023

"Acu is sending voltage to heater. Checked continuaty on element, unit needs new element and spray arm ; ordrng 1 W10518394 (Heater) and 1 WPW10491331 (Spray arm), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS2

Near Irondequoit, NY 14609

Andres V

Job Details: 08/09/2023

"Installed new ignitor and flame spreader. Tested unit, unit is now lighting and working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Baldwinsville, NY 13027

Chuck G

Job Details: 08/09/2023

Replaced thermal cutoff. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Salina, NY 13090

Chuck G

Job Details: 08/09/2023

Customer didnt realize the unit was out of warranty. They canceled service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Syracuse, NY 13211

Chuck G

Job Details: 08/09/2023

"Customer stated that freezer door is not fully closing. After inspecting unit i found that the right side freezer shaft roller had become disengaged, i uninstalled and reinstalled shaft. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Rochester, NY 14610

Andres V

Job Details: 08/09/2023

Hot water valve was turned off. Turned on valve and tested unit on normal white cycles. Unit is working properly

We serviced a

MAYTAG WASHER

Model MHWE300VW13

Near Penfield, NY 14526

Andres V

Job Details: 08/09/2023

Inner tub fell out of place and damaged the outter tub. Unit needs new inner tub and outter. Outer tub is no longer made so unit cannot be repaired.

We serviced a

KITCHENAID 50#IM 15' FS

Model KUIC15NLSX

Near Rochester, NY 14624

Dave L

Job Details: 08/09/2023

Bin thermistor is out of tolerance causing ice to overflow. Quoted for bin sensor. Customer will let us know. ; rqstng P&A on 1 WPW10503764 (Bin thermistor) and 1 Sh (Sh)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Rochester, NY 14624

Dave L

Job Details: 08/09/2023

Freezer had been cooling poorly when service callWas placed. Read 4-6 degrees in empty freezer. Ice bin full. Fresh food gasket is torn. Evidence of warm air infiltration on left side of freezer compartment likely the cause of the cooling issue. Ordering gasket. Temps to be checked on return visit. ; ordrng 1 W10407212 (Gasket) and 1 Sh (Sh)

We serviced a

GE RANGE

Model JGBS66REK4SS

Near Rochester, NY 14624

Dave L

Job Details: 08/09/2023

Replaced gas valve and hose due to leak. Bubble tested joints. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Rochester, NY 14626

Dave L

Job Details: 08/09/2023

Replaced ice maker and sealed leaking freezer mullion due to condensation. ; dspstn on spec-tagged invntry: 1 W11548540 ICEMAKER

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Syracuse, NY 13219

Chuck G

Job Details: 08/09/2023

"Customer stated that they heard a grinding sound and burning smell. No codes. After inspecting the unit i found tiny screws in the drain pan that was being sucked up into the belt guard causing the grinding sound, i removed the screws from the belt guard and pan. I raised the feet on the unit so there is not obstruction from try ribbing on the pan. I ran a diagnostic cycle in which the unit operated as intended. Cam, belt, gearcase and actuator all tested good. Unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Rush, NY 14543

Dave F

Job Details: 08/09/2023

Replaced sump . Upper and lower spray arms. Tested unit tested good. Gave best tips for unit usage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Auburn, NY 13021

Chuck G

Job Details: 08/09/2023

"Customer stated that the freezer door gasket is not sealing causing ice buildup, freezer light not working and the mullion on the fresh food door makes it hard to close. Verified all the issues. I found that the left hand French doors gasket was folded over behind the mullion causing resistance, i applied heat to the gasket to reform and a food grade grease to the mullion, i reformed the freezer gasket and removed ice from the freezer door switch. Unit tested good"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDB10

Near Palmyra, NY 14522

Andres V

Job Details: 08/09/2023

"Unit has zero frost pattern, I took an amp reading of compressor unit said it was pulling .84 which is a good reading but it's not cooling. Unit is having a sealed system issue. When I was being unit a could hear a loud gargling noise internally. ; ordrng 1 W11582579 (Compressor) and 1 W11504415 (8.5/8) and 1 W11504431 (7/5) and 1 W11506619 (8nk) and 1 W11506635 (Access valve) and 1 W11562258 (Evaporator) and 1 W11504419 (8/7) and 1 W11504449 (4/2)"

We serviced a

GE RANGE

Model JBS86SP4SS

Near Rochester, NY 14626

Dave L

Job Details: 08/09/2023

10772018 GE tech support reviewing thermal event. They will contact customer. L1 has shorted causing severe damage to harness.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Marion, NY 14505

Andres V

Job Details: 08/09/2023

"Pump was vibrating causing a noise, I adjusted pump so no longer makes noise when draining. Unit is spinning properly."

We serviced a

GE DRYER

Model GTX22EASK0WW

Near Lyons, NY 14489

Jeremy

Job Details: 08/09/2023

Unit no longer in customers home. No further service needed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Marion, NY 14505

Andres V

Job Details: 08/09/2023

Replaced the drain pump and water valve. I tested unit out. Unit is working properly.

We serviced a

GE WASHER

Model GTW335ASN2WW

Near Auburn, NY 13021

Chuck G

Job Details: 08/09/2023

"Customer stated that unit is not draining. Error codes F23-lid lock failure, F27-water accessibility, F31-out of balance final spin , F17-dry load sense timeout and F22- out of balance. Verified unit is not draining, drain pump tested bad, replaced ST provided drain pump. Ran successful diagnostic tests in which the unit operated as intended. Cleared codes. Unit tested good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFE01

Near Newark, NY 14513

Jeremy

Job Details: 08/09/2023

Food freezing in fresh food section. Found half frost pattern on evaporator. Restricted air duct to fresh food and set freezer damper to coldest. Customer to monitor.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Clifton Springs, NY 14432

Jeremy

Job Details: 08/09/2023

"Water splashing over from softener dispenser, out of balance error codes. Faulty suspension bushings. Need control, suspension, tub ring and dispenser.; rqstng P&A on 1 W11400156 (Suspension) and 1 W11569112 (Softener Dispenser) and 1 W11419051 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Shortsville, NY 14548

Jeremy

Job Details: 08/09/2023

Replaced evap fan and damper. Used adhesive and heat probe. Unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA32SMHZ00

Near Shortsville, NY 14548

Jeremy

Job Details: 08/09/2023

Slow ice production. Tested ice maker and found heater is not coming. Ordering icemaker.; ordrng 1 W10884390 (Icemaker) and 1 Sh15 (Shipping)

We serviced a

GE WASHER

Model GTW335ASN2WW

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/09/2023

"Control not reading shifter position. Shifter motor just continues to rotate through all positions and never stops. Called techline for repeat issue, advised to replace harness and that too much moisture in area can cause issue to come back.; ordrng 1 WH19X27495 (Harness) and 1 WH03X30517 (Shifter) and 1 WH22X29556 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Rochester, NY 14612

Dave L

Job Details: 08/09/2023

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Rush, NY 14543

Dave F

Job Details: 08/09/2023

Replaced heater element for having brass bushings ; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT

We serviced a

WHIRLPOOL DISHWASHER

Model WDF730PAYW4

Near Lima, NY 14485

Dave F

Job Details: 08/09/2023

Sump is leaking onto the diverter and causing unit to fail. Needs new sump assembly.customer is thinking about repair ; rqstng P&A on 1 W10482482 (pump & motor)

We serviced a

GENERAL ELECTRIC STACKED LAUNDRY

Model GUD27ESSMWW

Near Auburn, NY 13021

Chuck G

Job Details: 08/09/2023

Customer stated that drum was is banging. After inspecting unit i found that the suspension and transmission tested good. I found that the front right leveling leg was bent causing the unit not to be level. I bent the leg back into place and leveled unit. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Cicero, NY 13039

Chuck G

Job Details: 08/08/2023

"Customer stated that unit is not cleaning the dishes. No codes. I verified that the hot water supply is not kinked, inlet valve doesnt seem to be letting enough water into the unit. Float switch tested good. Ordering inlet valve WPW10327249; ordrng 1 WPW10327249 (Inlet valve)"

We serviced a

MAYTAG DRYER

Model MDE3000AYW

Near Rochester, NY 14626

Dave L

Job Details: 08/08/2023

Dryer vents through floor and the vent tubing has called off of the dryer collar. Re connected vent.

We serviced a

KENMORE REFRIGERATOR

Model 106.51339

Near Baldwinsville, NY 13027

Chuck G

Job Details: 08/08/2023

"Customer stated that unit is not making ice. Upon arrival the ice bin was a quarter full of ice to the customers surprise. I inspected door harness, airflow, water pressure and all tested good. Cycled IM , tested good. I asked customer to monitor ice protection. Unit tested good"

We serviced a

GE RANGE

Model RBS330DR1WW

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 08/08/2023

Checked oven temps and burner operation. Oven and burners are operating as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/08/2023

"Replaced belt and all parts ordered for leaking oil and no operation. Unit now agitates but will not spin. Ordering motor and harness and capacitor.; rqstng P&A on 1 W11283592 (Motor) and 1 W11095106 (Harness) and 1 W11395618 (Capacitor), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10721967 CAM , used 1 WPW10006384 (BELT) from stock"

We serviced a

GE RANGE

Model JGBS60REKSS

Near Rochester, NY 14605

Andres V

Job Details: 08/08/2023

"Installed 4 new gas lines and two new valves. Tested unit, unit is working properly."

We serviced a

AMANA WASHER

Model NFW5800HW

Near Irondequoit, NY 14617

Andres V

Job Details: 08/08/2023

I could not duplicate issue. I checked hose connections and temp settings. I tested unit tiwce on a normal cycle with cold water first then hot. Unit worked properly. Customer is to monitor.

We serviced a

GE DRYER

Model GTD42GASJ3WW

Near Webster, NY 14580

Andres V

Job Details: 08/08/2023

Start button got pushed in to far to start. Pulled out the button so you can press it in. Unit now starts

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Hilton, NY 14468

Dave L

Job Details: 08/08/2023

120vac to control but unit is non responsive. Fuses and tco test ok. Ordering control and encoder; ordrng 1 W11627521 (Encoder) and 1 W11649785 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hilton, NY 14468

Dave L

Job Details: 08/08/2023

"Deli mullion heater is open causing moisture to build up on top of deli drawers. Customer states that the freezer had stopped cooling. Freezer at -2 at time of service. Ice production never stopped. Documented with techline. Ordering ice maker Fan motor, and binSr7737043988; ordrng 1 W11029715 (Mullion) and 1 W10846539 (Ice box fan) and 1 W10815669 (Drawer)"

We serviced a

AMANA REFRIGERATOR

Model AFF2534FEW2

Near Webster, NY 14580

Andres V

Job Details: 08/08/2023

Customer no longer needed service they have purchased a new unit.

We serviced a

MAYTAG DRYER

Model MEDE900VW1

Near Farmington, NY 14425

Jeremy

Job Details: 08/08/2023

"Unit making excessive squeaking noise. Found rollers and idler seized. Replaced idler and rollers, unit tested good.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Irondequoit, NY 14609

Andres V

Job Details: 08/08/2023

Unit had a error code for long drain. Reccomended customer cleans out lint trap. I also opened water valve more to get more water. Customer is to monitor.

We serviced a

GE WASHER

Model GUD27ESSM1WW

Near Perry, NY 14530

Dave F

Job Details: 08/08/2023

Replaced water valve for leaking . Tested unit .tested good

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Victor, NY 14564

Jeremy

Job Details: 08/08/2023

Start button not engaging switch on UI. Ordering console assembly.; rqstng P&A on 1 W10910626 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM00

Near East Rochester, NY 14445

Jeremy

Job Details: 08/08/2023

Bottom of right door is completely worn and does not sit on hinge correctly. Door does not close properly. Ordering right door.; ordrng 1 LW10413519 (Right Door) and 1 Sh15 (Shipping)

We serviced a

JENN AIR COOKTOP

Model JIC4536XB

Near Fairport, NY 14450

Jeremy

Job Details: 08/08/2023

"Called customer, no service needed at this time. If customer calls back, order User Interface WPW10396615."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Irondequoit, NY 14609

Andres V

Job Details: 08/08/2023

"Unit is freezing items, I noticed lettuce and milk had frost on it. Temp was set to lower then reccomended but still freezing items. Ordering new diffuser.; ordrng 1 W11645127 (Difuser)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rochester, NY 14616

Dave L

Job Details: 08/08/2023

Gasket is dimpled in upper right hand corner causing water to drip from door corner. Replaced gasket. Tested ok. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Rochester, NY 14612

Dave L

Job Details: 08/08/2023

"Found severed door harness quoted for door. Customer is undecided and will let us know.; ordrng 1 W11561286 (Door), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Clay, NY 13041

Chuck G

Job Details: 08/08/2023

Pressures Low side -13.8 and high side -13.6 In running state low side -16.0 and high side -15.8 not running. System is in a vacuum indicating a high side leak. Pressurized system with 140psi of nitrogen and it lost 4.6 psi in 20 minutes. I sprayed leak detector on all fittings but could not find the leak. Called Techline SR#7737043479

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDW00

Near Rochester, NY 14616

Dave L

Job Details: 08/08/2023

Unit is room temperature. Compressor runs but will not cool. Suspecting mechanical failure of the compressor. Ordering compressor and evap. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap)

We serviced a

MAYTAG WASHER

Model mhw5630hw3

Near Rochester, NY 14618

Andres V

Job Details: 08/08/2023

I leveled unit and installed new shocks on unit. Ran a diagnostic cycle. Unit is to try with clothes to see if it made a difference.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Rochester, NY 14616

Dave L

Job Details: 08/08/2023

Replaced ice maker due tonight intermittent ice. Customer to monitor

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Henrietta, NY 14586

Jeremy

Job Details: 08/08/2023

"Felt seal and clips are missing, causing clothes damage, damage to drum and excessive noise. Ordering seal, drum and clips.; ordrng 1 W11035878 (Seal) and 1 279220 (Clip Kit) and 1 W10899578 (Drum)"

We serviced a

GE REFRIGERATOR

Model HHM7SMAWW

Near Avon, NY 14414

Dave F

Job Details: 08/08/2023

Unit is not cooling . Discharge line on compressor is cold . Unit does not have any refrigerant and there are no parts that can be ordered for unit to be repaired . Unit is unrepairable.

We serviced a

AMANA FREEZER

Model ART318FFDB10

Near West Henrietta, NY 14586

Jeremy

Job Details: 08/08/2023

Freezer door liner is warped causing gasket to separate from door when opening. Ordering freezer door.; ordrng 1 LW10680728 (Freezer Door (Black))

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rochester, NY 14612

Dave L

Job Details: 08/08/2023

Unit failed to drains free the first load. Found pump seized. Removed pump and removed plastic debris from housing. Unit drained formally afterward.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Rochester, NY 14612

Dave L

Job Details: 08/08/2023

"Dispenser drips. Reseated all water connections and had customer replace filter. Drip remains. Ordering filter housing ,valve and tubing. ; ordrng 1 W11162041 (Housing) and 1 W11645245 (Valve) and 1 W11162040 (Tube) and 1 W11162036 (Tube)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Cicero, NY 13039

Chuck G

Job Details: 08/08/2023

We serviced a

GE WASHER

Model GTW465ASN2WW

Near Oswego, NY 13126

Chuck G

Job Details: 08/08/2023

"Replaced motor, motor pulley, belt, belt protector and screws. Tested unit and unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Oswego, NY 13126

Chuck G

Job Details: 08/08/2023

Replaced sump assembly. Ran a diagnostic cycle in which the unit operated as intended. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Martville, NY 13111

Chuck G

Job Details: 08/08/2023

"Customer stated that unit is making a noise and wont start a cycle on towels. No codes. I inspected Cam , gearcase and actuator, all tested good. I then found coins under the Washplate, removed debris. I leveled unit. I calibrated unit. Ran a diagnostic cycle in which the unit operated as intended. I started a load of towels on the towel cycle, the unit filled/senses and got to wash as intended. I explained to the customer how to load the unit, how much HE detergent to use and about cycle selection. Unit tested good"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Rochester, NY 14615

Andres V

Job Details: 08/08/2023

"Unit had F7E4 for shifter fault. I found cam to be sticking when shifting. I replaced the cam and actuator calibrated unit and ran a diagnostic cycle. Unit is working properly. ; used 1 W10006355 (Actuator), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Piffard, NY 14533

Dave F

Job Details: 08/08/2023

F9E5 diverter leak F9E1 diverter cant find position. Found a leak coming from the hose on sump . Hose clamp from factory was not tight . Removed and installed in clamp. Unit does not leak and it now working as expected . If problem persists order W11613480 sump and W11515202 harness

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB3

Near Hilton, NY 14468

Dave L

Job Details: 08/07/2023

Oven seal was not fastened to oven body. Re installed seal.

We serviced a

AMANA DRYER

Model NGD4600YQ0

Near Mendon, NY 14506

Jeremy

Job Details: 08/07/2023

Complaint laundry not drying properly. Found pipe to vent hood disconnected from hood and not exhausting properly. Advised customer to have venting corrected.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Hilton, NY 14468

Dave L

Job Details: 08/07/2023

"Unit will not agitate properly due to a broken actuator arm pin. Cam, actuator, cap,and belt are covered in gear case oil. Can not recommend repairing actuator without addressing the Gearcase. Quoted for Gearcase, belt, cam, and actuator. Customer declined to repair at this time."

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Victor, NY 14564

Jeremy

Job Details: 08/07/2023

"Unit making excessive squeaking noise and not drying properly. Found seized rollers and idler. Replaced idler and rollers, unit checks good.; used 1 4392067 (REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KBS1

Near Shortsville, NY 14548

Jeremy

Job Details: 08/07/2023

"Water in drip tray causing float switch to open. Ran unit with clear door in diagnostic cycle, all functions check good. Advised customer on proper loading of dishes and how to adjust upper rack for more clearance. Unit operating as expected."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/07/2023

Water splashing over when fabric softener is being dispensed. Tub ring needs to be replaced in accordance with SP W11651001.; schdld next appmnt for 8/15 TUE !

We serviced a

WHIRLPOOL WASHER

Model WTW4915EW2

Near Mount Morris, NY 14510

Dave F

Job Details: 08/07/2023

Actuator not shifting caused damage to cam ordering cam and actuator ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10913953 (actuator)

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Fairport, NY 14450

Andres V

Job Details: 08/07/2023

Installed new pump. Tested unit on a normal cycle. Unit is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Pittsford, NY 14534

Andres V

Job Details: 08/07/2023

Fresh food gasket was not sealing all the way causing warm air to enter cavity and cause frost. I cleaned up all the frost and cleared ventilation holes. Unit is sealing correctly now and cold air is circulating.