Service History 62 - Appliance Tec

Near Rochester, NY 14606

Dave L

Job Details: 03/06/2021

DISHWASHER MAYTAG MDBH949PAM0 Customer has a been experiencing a small leak coming from the bottom of the dishwasher. Found a small tear on the right hand side of the tub gasket and evidence of a larger leak at the vent. Also found silver migration on the user interface ribbon. Coded for both gaskets and user interface customer is going to replace the unit.; rqstng P&A on 1 W10542314 (Gasket) and 1 WP8269259 (Gasket vent) and 1 W10811163 (UI)

Near Rochester, NY 14626

Dave L

Job Details: 03/06/2021

REFRIGERATOR WHIRLPOOL WRF560SEYM00 Fresh food section is not cooling because a damper remains in the close position. Damper will open and close in diagnostics. Thermistor is testing in range for the temperatures recorded. Checked position of the damper switch at the control board switch read true in close position but does not change when ran in diagnostics. Call Techline to verify diagnosis. They were unable to determine if it was the control board or the damper unfortunately. Quoted for damper with the possibility of needing the control board ordering both took a deposit for the damper; ordrng 1 WPW10257451 (Damper) and 1 W11034366 (Control)

Near Rochester, NY 14626

Dave L

Job Details: 03/06/2021

REFRIGERATOR WHIRLPOOL WRT108FZDW05 Tenant is concerned with inconsistent temperatures. Found freezer is 0° and fresh food section in the 30s. Temperature control was sent to the coldest setting in the fresh food section likely contributing to the low temperature readings. Maintenance is saying that when temperature settings are changed freezer begins to thaw and food in the fresh food section isnt cold enough. Observed a full and complete frost pattern in the freezer fans operating as they should. Ordering control and fresh food thermistor. ; ordrng 1 W11353813 (Control) and 1 W11438736 (Thermistor)

Near Webster, NY 14580

Tanner

Job Details: 03/06/2021

WASHER WHIRLPOOL MVWB855DC0 Q1 no Q2 no Q3 noComplaint of noise during end of cycle. No stored errors. Ran autodiagnostic and bearing rub heard duromg high spin and heavy agitation. Ordering new gearcase and slider.; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)

Near Rochester, NY 14612

Dave L

Job Details: 03/06/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Part was damaged in box. Re-ordered you a gasket is also torn order and gasket.; ordrng 1 W11284720 (UI) and 2 W10830055 (Gasket)s, dspstn on spec-tagged invntry: 1 W11284720 UI"

Near Rochester, NY 14611

Evan

Job Details: 03/06/2021

WASHER AMANA NTW4516FW3 Customer stated that unit will not run cycle. Checked for error codes. Unit displaying f5e2 code lid lock fault. Was able to get unit into diagnostic and run cycle. Unit completed cycle. Ran unit on rinse and spin cycle and unit froze after initial fill. Control became unresponsive and unit would not drain water or allow tech to open lid. Led verification light is on on the control assembly but unit will not respond to commands. Control will need to be replaced. Ordering control ; ordrng 1 W11170317 (CONTROL )

Near Rochester, NY 14616

James

Job Details: 03/06/2021

WASHER MAYTAG MVWP575GW0 Q1 n. Q2 n. Q3 n. Unit not spinning out. Basket speed fault. Shifter fault. Ran spin cycle and verified motor. Need actuator. 60 months warranty through Maytag; ordrng 1 W11212745 (Actuator)

Near Rochester, NY 14619

Evan

Job Details: 03/06/2021

REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer stated that unit would not produce ice. Upon inspection confirmed voltage to ice maker. Attempted to jump unit out between T&H terminals unit would not run harvest cycle. Ice maker will need to be replaced. Ordering ice maker ; ordrng 1 WPW10300022 (ICE MAKER )

Near Webster, NY 14580

Tanner

Job Details: 03/06/2021

DISHWASHER WHIRLPOOL WDT730PAHB0 "Q1 no Q2 no Q3 noComplaint of no drain. Customer turned on breaker and F2E2 message flashed. Cannot operate UI to trouble shoot further. Ordering ACU, UI, and drain motor.; ordrng 1 W11305308 (ACU) and 1 W11116422 (Console) and 1 W10876537 (Drain motor)"

Near Rochester, NY 14612

James

Job Details: 03/06/2021

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Q1 n. Q2 n. Q3 n. Replaced damper and tested in diagnostics. Damper functions properly. Found the door not sealing. Need door. ; rqstng P&A on 1 LW10858417 (Door) and 1 W11178521 (Nameplate), states that autho needed"

Near Rochester, NY 14626

Tanner

Job Details: 03/04/2021

WASHER MAYTAG MVW7230HW0 Obvious damage to fascia/console; ordrng 1 W11127499 (Console White) and 1 W11478526 (Fascia Assembly)

Near Rochester, NY 14626

Tanner

Job Details: 03/04/2021

DRYER WHIRLPOOL WED4815EW1 Q1 no Q2 no Q3 noReplaced timer and start switch. Tested unit and unit tested good.

Near Spencerport, NY 14559

Tanner

Job Details: 03/04/2021

WASHER ROPER RTW4640YQ1 "Q1 no Q2 no Q3 noComplaint of unit filling. Did not complete wash. Drained out. Unresponsive till recently. Following stored errors:F9E1 long drainF7E7 motor unable to reach target rpmRan auto diagnostic. Drain hum is heard but drain is not productive. Removed wash basket to look for garments that could be obstructing drain and found none. Needs new drain pump. Ran unit in high spin once vacuum drained. Bearimgs in gearcase have worn and rub. Based on number of repairs and cost, reccomended customer replace unit."

Near Brockport, NY 14420

Tanner

Job Details: 03/04/2021

DRYER MAYTAG MED7230HW0 Q1 no Q2 no Q3 noComplaint of no spin. No stored errors.SR7730155780- unit model serial not stored in ACU. Unit cannot identify its function and cannot run. This unit is up for review to see if a repair can be made.

Near Geneva, NY 14456

Steve

Job Details: 03/04/2021

DISHWASHER WHIRLPOOL WDT710PAHB1 "Found drain pump error code. Found piece of insulation underneath drain pump. Removed insulation. Replaced pump for not always draining. Found unit leaking on first push from wash pump. Lowered legs in front of dishwasher and fastened with long screw to cabinet to prevent from falling back in lower floor under dishwasher. Tested and it did not leak for me. ; ordrng 1 Shipping (Shipping), used 1 W10876537 from stock"

Near Churchville, NY 14428

Tanner

Job Details: 03/04/2021

DRYER ADMIRAL AGD4675YQ2 "Q1 no Q2 no Q3 noComplaint of no heat and running past when Timer has expired.Thermal Fuse open. Replaced Thermal Fuse.Temps: measuring temp at exhaust temps temps reached 190 degrees F. Turned unit off. Operating thermostat stuck in closed position causing heat to run continuously. This causd thermal fuse to open. Confirmed in off positions timer still sending voltage to start switch. Bad contacts in timer. Only off position that closes timer is top off position. Customer declined timer replacement. Customer will monitor dry times manually. Auto dry in high heat position should turn off automatically. Replaced Thermal cut off. Tested unit and unit tested good.; used 1 3392519 (Thermal Fuse), and 1 279816 (CUTOFF-THERMAL) from stock"

Near Lyons, NY 14489

Steve

Job Details: 03/04/2021

WASHER MAYTAG MVWX655DW1 "Found gearcase is leaking oil and would not spin in diagnostics. The motor and cap are not working. The washer needs gearcase, motor cap, shifter and cam underneath and agitator and hub for the basket area. ); rqstng P&A on 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 W10913953 (Shifter) and 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W11116592 CONTROL"

Near Palmyra, NY 14522

Steve

Job Details: 03/04/2021

REFRIGERATOR WHIRLPOOL WRS571CIDM02 Found the unit not cooling at all. Compressor starts up after a couple tries but does not cool at all. No frost pattern. Quoted for sealed statements repair. Also quoted for water valve that are broken. ; rqstng P&A on 1 W10309988 (Compressor) and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 WPW10238100 (Water inlet) and 1 WPW10341320 (Dual water valve) and 1 Shipping (Shipping)

Near Rochester, NY 14624

Tanner

Job Details: 03/04/2021

DRYER WHIRLPOOL LGR5644JQ2 "Q1 no Q2 no Q3 noComplaint of no tumble. Opened unit and found belt had broken. Inspected slider and found belt had moved off track and was cut on slider. Replaced belt and replaced slider with upgradd pulley. Lubricated roller supports. Tested unit and unit tested good.; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"

Near West Henrietta, NY 14586

Dave F

Job Details: 03/04/2021

DISHWASHER WHIRLPOOL KDTM404KPS0 Found debris in the drain pump of the unit . Removed debris and tested unit . Unit is now draining and working as expected.

Near Canandaigua, NY 14424

Steve

Job Details: 03/04/2021

WASHER WHIRLPOOL WTW4855HW1 Water is banging at house supply or in the walls. Zip tied water lines to drain hose. Recommended customer put water suppressors on water supply.

Near Geneva, NY 14456

Steve

Job Details: 03/04/2021

DRYER MAYTAG MEDB835DW4 "Found drum seal is torn. Both rear rollers had worn off the rollers and both shafts are grooved. QUOTED for repair. Drum, two shafts with fasteners and rollers. 574.47 for complete repair including service call"

Near Newark, NY 14513

Steve

Job Details: 03/04/2021

REFRIGERATOR WHIRLPOOL WZF34X20DW01 Replaced door for concave liner in door causing no seal. I

Near Rochester, NY 14618

Dave F

Job Details: 03/04/2021

WASHER WHIRLPOOL MVWB766FW1 Unit has lid lock error code . Ordering lid lock W10810403 . Ui and control for not responding . Stator motor and rotor are rubbing together . Ordering both . Ordering slider ; ordrng 1 W10810403 (lid lock assy) and 1 W11135391 (console) and 1 W11101485 (cntrl-elec) and 1 W10579778 (stator) and 1 W10754161 (motor rotor) and 1 W10734521 (slider) and 1 W10752189 (screw)

Near Victor, NY 14564

Steve

Job Details: 03/04/2021

DRYER WHIRLPOOL WED8620HW0 Ordering door seal for missing seal. Reversing door during repair. ; ordrng 1 W11310035 (Seal) and 1 Shipping (Shipping)

Near Webster, NY 14580

James

Job Details: 03/04/2021

RANGE WHIRLPOOL WFG515S0JW1 Q1 n. Q2 n. Q3 n. broiler only ignites on one side. Tested broiler and gas turned on without ignition. Adjusted burner and verified that there is complete flame. Tested bake cycle. Cooktop burners too high on lowest setting. Adjusted top burners. Unit functions properly.

Near Ontario, NY 14519

James

Job Details: 03/04/2021

WASHER WHIRLPOOL WFW85HEFW0 Q1 n. Q2 n. Q3 n. F9e1. F5e2. Unit locked. Power to pump and it's not running. Replaced drain pump and tested twice. ; used 1 WPW10605427 (Pump) from stock

Near Rochester, NY 14618

Dave F

Job Details: 03/04/2021

WASHER WHIRLPOOL WFW72HEDW0 F9E1 long drain error found the bellow was not on right around the tub and clothing has found its way down to the drain pump . Cleared drain pump filter and tested unit . Unit tested good

Near Pittsford, NY 14534

Evan

Job Details: 03/04/2021

RANGE WHIRLPOOL WEE730H0DS0 Customer stating that unit will not heat past 170°. Discovered that bake element was testing open causing issue. Confirm voltage at element. Ordering bake element.; ordrng 1 W10779716 (BAKE ELEMENT )

Near Fairport, NY 14450

Evan

Job Details: 03/04/2021

DISHWASHER KITCHENAID KDFE104HBL0 Customer stating that unit was failing to drain consistently at the end of the cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Filled and drained unit multiple times in attempt to replicate issue. Discovered that drain pump was overheating causing issue. Took resistance reading of pump pump tested within range. Ordering drain pump; ordrng 1 W10876537 (DRAIN PUMP )

Near Rochester, NY 14621

Evan

Job Details: 03/04/2021

DRYER WHIRLPOOL WED7500GC0 Replacing heater due to heating coil testing open. Replaced heater. Tested unit. Unit now heating as it should. Unit tested good

Near Fairport, NY 14450

Evan

Job Details: 03/04/2021

REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Customer stating that unit will not produce ice. Confirmed voltage at ice maker. Attempted to run harvest cycle. Unit would not run harvest cycle. Ordering ice maker ; ordrng 1 W10884390 (ICE MAKER )

Near Hemlock, NY 14466

Dave F

Job Details: 03/04/2021

REFRIGERATOR WHIRLPOOL WRB322DMBB00 Unit has defrost issue . Replaced jazz board for not defrosting . Customer will monitor . If problem persists order WPW10290745 bi metal harness ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Victor, NY 14564

Steve

Job Details: 03/04/2021

WASHER WHIRLPOOL WTW5105HW0 Tested washer and only found only out of balance load error. Found the drain line was to far down the drain that may be causing wet loads at end of cycle. Tested in diagnostics and all functions worked as expected.

Near Ontario, NY 14519

James

Job Details: 03/04/2021

DISHWASHER KITCHENAID KDTM384ESS Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Glasses not drying. Heater error. Ran diagnostics cycle. Pump functioning. Heater turned on and code did not reappear. Customer is to monitor.

Near Sodus Point, NY 14555

James

Job Details: 03/04/2021

REFRIGERATOR WHIRLPOOL WRF560SEHV00 New part is same as original. Called trade care. They are going to research part and see if there is alternative number. ; O-emld tckt

Near Fairport, NY 14450

Evan

Job Details: 03/04/2021

RANGE WHIRLPOOL WFE515S0ES0 Customer stating that unit is not operating burners or oven. Discovered f9e0 error code for miswired range. Discovered that receptacle for outlet was failing to make contact with with terminal for power cord therefore unit was not receiving full 240v needed for operation. Oven itself is functioning as it should. Receptacle begins stove will need to be replaced

Near Rochester, NY 14619

Tanner

Job Details: 03/04/2021

WASHER AMANA NTW4516FW0 Q1 no Q2 no Q3 noUnit not completing wash cycle. Following stored errors:F5E1F5E2Lock clicks during duration of diagnostic cycle. Never spins. Replaced lid lock assembly. Tested unit and unit tested good.; used 1 W11307244 (LATCH) from stock

Near Mount Morris, NY 14510

Dave F

Job Details: 03/04/2021

DISHWASHER MAYTAG MDB4949SKZ0 Drain pump had debris in it not allowing unit to drain . Removed debris and tested unit . Unit tested good .

Near Rochester, NY 14613

James

Job Details: 03/04/2021

REFRIGERATOR AMANA ART318FFDB06 Unit not cooling. Ran unit for ten minutes and temp was 67 at evaporator. Need evaporator due to sealed system leak. ; saved tckt

Near Sodus Point, NY 14555

James

Job Details: 03/04/2021

50#IM 15' FS KITCHENAID KUIX335HPS00 Q1 n. Q2 n. Q3 n. Replaced valve and tested. Recommend throwing out first batch of ice.

Near Fairport, NY 14450

Evan

Job Details: 03/04/2021

MICROWAVE WHIRLPOOL WMH31017FS-0 Replacing interlock switches due to unit not acknowledging when door was shut or open. Replaced switches. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Ontario, NY 14519

James

Job Details: 03/04/2021

Near Rochester, NY 14621

James

Job Details: 03/04/2021

REFRIGERATOR WHIRLPOOL WRQA59CNKZ Q1 n. Q2 n. Q3 n. Unit not making ice. Customer tried power cycling icemaker. Reset icemaker and hit test button and it filled. Customer is to monitor if problem persists replace icemaker

Near Rochester, NY 14616

James

Job Details: 03/04/2021

WASHER WHIRLPOOL WTW4850HW1 Q1 n. Q2 n. Q3 n. Unit leaking intermittently. Tightened hoses and adjusted drain hose. Unit tested ok. Customer is to monitor. Recommend replacing hoses.

Near Rochester, NY 14612

James

Job Details: 03/04/2021

REFRIGERATOR KITCHENAID KRFC704FSS00 Q1 n. Q2 n. Q3 n. Replaced icemaker and tested. Found freezer at 10 degrees and fresh food at 37. Ran forced defrost. Customer is to monitor. If problem doesn't resolve in 24 hours then possible sealed system leak

Near Fairport, NY 14450

Evan

Job Details: 03/04/2021

RANGE JENN AIR JES9800AAB Customer stating that unit is not heating due to element breaking. Unfortunately element is out of stock through distributors and shows no availability. Collecting service call fee.

Near Pittsford, NY 14534

Evan

Job Details: 03/04/2021

DISHWASHER KITCHENAID KDTE254ESS2 Replacing all parts listed due to upper rack falling and feed tube assembly being cracked. Replaced all parts. Tested unit. Unit tested good

Near Ontario, NY 14519

James

Job Details: 03/04/2021

Near Canandaigua, NY 14424

Steve

Job Details: 03/04/2021

VAN FORD TRANSIT CONNECT Oil change air filter

Near Webster, NY 14580

James

Job Details: 02/26/2021

RANGE WHIRLPOOL KSGB900ESS4 Q1 n. Q2 n. Q3 n. Replaced rails and adjusted door. Drawer closes properly.

Near Ontario, NY 14519

James

Job Details: 02/26/2021

DRYER WHIRLPOOL WED6600VW0 Q1 n. Q2 n. Q3 n. Replaced control and belt. Tested dryer and it functions properly.

Near Irondequoit, NY 14622

Tanner

Job Details: 02/26/2021

DRYER MAYTAG MGDB725BW Q1 no Q2 no Q3 noComplaint of door not closing properly. Inspected and found catch had broken. This door assembly comes with two catches for easy left/right close assembly. Swapped door catches. Tested unit and unit tested good. Vent tested unit and unit tested good.

Near Brockport, NY 14420

Tanner

Job Details: 02/26/2021

WASHER WHIRLPOOL WTW4616FW2 Q1 no Q2 no Q3 noComplaint of banging during spin. Customer putting much effort into load balancing and saturation. Still bangs. Following stored errors: none. Hand tested suspension and unit tested good. Ran autodiagnostic cycle and completed without issue. Reviewed use and care with customer to ensure proper load balancing and wash option selection. Unit working as designed.

Near Pittsford, NY 14534

Tanner

Job Details: 02/26/2021

WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of poor drain. Water stuck in gasket.Cleaned sump and drain holes on gasket. Tested unit via autodiagnostic and unit tested good.

Near Honeoye Falls, NY 14472

Dave F

Job Details: 02/26/2021

WASHER MAYTAG MVWC6ESWW1 "Replaced lid switch . Tested unit , tested good ."

Near Rochester, NY 14624

Dave L

Job Details: 02/26/2021

REFRIGERATOR WHIRLPOOL MFF2558VEW2 Replaced ice maker. Unit cycled and filled. Customer to monitor after 24 hours.

Near Honeoye Falls, NY 14472

Dave F

Job Details: 02/26/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Ice cubes are bridging and jamming ice maker . Leveled unit . Customer spoke about freezer in the top left . . Adjusted the freezer temp to 2 degrees to help with freezing . Customer will monitor.

Near Macedon, NY 14502

Dave L

Job Details: 02/26/2021

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced evaporator and repaired suction line due to low charge. Unit held a vacuum at 250 microns for ten minutes. Recharged unit. Unit began cooling. Customer to monitor

Near Rochester, NY 14611

Evan

Job Details: 02/26/2021

OVEN WHIRLPOOL AGR6603SFS3 Customer stated that unit would not light. Checked for error codes. No codes present. Tested unit. Could hear unit sparking but never lighting. Inspected wiring harness at spark module and at ignitor. Discovered that harness was pinched between frame of machine and outer wall of oven. This was causing the issue with ignitor. Straightened harness and tested unit multiple times. Unit now lighting as it should. Unit tested good ; dspstn on spec-tagged invntry: 2 WP9758079 IGNTR-OVEN

Near Fairport, NY 14450

Dave L

Job Details: 02/26/2021

REFRIGERATOR KITCHENAID KRMF706ESS01 "Sr7730109964. Found unit not cooling tapped dryer and low side to take pressure readings while running and test four. Low side at -10 high side at 70.Remove die dryer pressurize system at 135 pounds with nitrogen. Expose both evaporators and all tubing in the machine compartment soaked with bubble solution to leak check. Saw a pressure drop of about 5 pounds in 20 minutes but did not findBubbling on either evaporator or any of the tubing. Documented findings with Techline they are setting product up for review. Unit whirlpool contact customer. Install dye dryer and recharged unit; dspstn on spec-tagged invntry: 1 WPW10608485 EVAP , used 1 wpw10143759 (Drier uv), 1 W10895748 (7x6), and 1 W10895757 (6x5) from stock"

Near Fairport, NY 14450

Dave F

Job Details: 02/26/2021

DISHWASHER GE GHDA485N00CS Dishwasher isnt leaking but the disposal is . Customer needs new disposal.

Near Fairport, NY 14450

Evan

Job Details: 02/26/2021

RANGE MAYTAG MER8800FZ2 Customer stating that unit is failing to maintain consistent temps inside oven cavity while baking. Checked for error codes. No codes present. Ran test bake cycle to 350 and observed temps with thermocouple inside oven cavity. Unit is maintaining 10 degrees lower than desired temperature. Calibrated oven up 10 degrees and ran preheat again. Unit now maintaining consistent temperatures compared to what is selected. Unit tested good

Near Webster, NY 14580

James

Job Details: 02/26/2021

WASHER MAYTAG MHW8000AG0 Q1 n. Q2 n. Q3 n. Unit intermittent to give f9e1. Tested diagnostics and got over suds fault. Cleared pressure hose and tested three times. Error did not reappear. Customer is to monitor if problem persists order pump. WPW10515401

Near Fairport, NY 14450

Dave F

Job Details: 02/26/2021

RANGE AMANA AER6303MFW2 Replaced control for error . Tested unit . Tested good .

Near Williamson, NY 14589

James

Job Details: 02/26/2021

DISHWASHER MAYTAG MDB5130AWW Q1 n. Q2 n. Q3 n. Unit not starting cycle. Ran heavy wash cycle. Unit started working on its own. Customer is to monitor if problem persists replaceWP99002823

Near Rochester, NY 14626

Tanner

Job Details: 02/26/2021

DISHWASHER WHIRLPOOL WDT730PAHV0 Q1 no Q2 no Q3 noComplaint of unit leaking from underneath. Ran unit and unit leaks from wash motor connecting to sump. This gasket is not serviceable. Needs motor sump assembly. Quoted for repair. Ordering motor sump.; ordrng 1 W11085683 (Motor Sump Assembly)

Near Webster, NY 14580

Evan

Job Details: 02/26/2021

WASHER MAYTAG MVWC565FW2 Customer is stating that lid Lock was cracked. Discovered that lock housing was cracked lock was functioning but plastic itself was cracked. Replaced lid lock. Tested unit. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11307244 LATCH

Near Brockport, NY 14420

Tanner

Job Details: 02/26/2021

DISHWASHER MAYTAG MDB8959SKZ0 Q1 no Q2 no Q3 noComplaint of no drain. F9E1 error. Measured 26.1 Ohms resistance in drain pump. This is below an acceptable reading. Measured 122.3 VAC from ACU when drain is requested. Needs new drain pump.; ordrng 1 W11412291 (Drain motor)

Near Webster, NY 14580

Evan

Job Details: 02/26/2021

WASHER MAYTAG MVWB766FW0 Replacing agitator due to original agitator teeth stripping out causing poor agitation. Replaced agitator. Tested unit. Unit tested good

Near Pittsford, NY 14534

Dave F

Job Details: 02/26/2021

DISHWASHER KITCHENAID KDTM404EWH3 F9E4 error code for lower spray arm . Water not spray and full force . Used clear door and watched water . Called techline SR 7730109592 .unit has 120 volts going to pump . Unit needs new sump W10861526 . Customer is going to call customer service.

Near Churchville, NY 14428

Tanner

Job Details: 02/26/2021

DISHWASHER WHIRLPOOL WDF520PADB7 "Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heat error. Ran autodiagnostic and motor runs properly. Spray arms not spinning well due to being clogged with debris.Coating on lower and upper rack has worn off causing metal to rust and leave residue in machine. Ordering lower rack and spray arms.; rqstng P&A on 1 WPW10317197 (Upper arm) and 1 WPW10319027 (Lower arm) and 1 W10161215 (Lower rack) and 1 W10909088 (Upper rack), states that autho needed"

Near Pittsford, NY 14534

Tanner

Job Details: 02/26/2021

WASHER MAYTAG MVWB765FW4 Q1 n o Q2 no Q3 noComplaint of clunk noise. Following stored errorsF0E4 spin limited by water temperatureF2E1 stuck key.Checked water supply connections and water supply was reversed. Corrected water supply.Customer provided video of issue. Sounds like slider chattering on gearcase. Inspected under unit found gearcase oil on rotor and slider. Slider does not fit snug onto gearcase. Ordering gearcase and slider.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)

Near Rochester, NY 14624

Dave L

Job Details: 02/26/2021

FREEZER WHIRLPOOL WRS325SDHZ01 Found unit not cooling. Customer had recently had an issue with the Home wiring specifically with the circuit the fridge is on. Cycled power to the fridge compressor turned on but was not running the fans. Found an open wine into the condenser fan and an open winding to the evaporator fan voltage to the evaporator fan was inconsistent from control ordering both fans and control; ordrng 1 W11449482 (Control) and 1 W10854034 (Condenser fan) and 1 WP2315549 (Evaporator fan)

Near Rochester, NY 14612

James

Job Details: 02/26/2021

DISHWASHER WHIRLPOOL WDT970SAHV0 Q1 n. Q2 n. Q3 n. Upper wheels broken off from rack. Replaced rack adjusters and tested. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Rochester, NY 14626

James

Job Details: 02/26/2021

WASHER MAYTAG MVWC400XW3 Q1 n. Q2 n. Q3 n. Unit not spinning fully. Motor unable to reach target rpm error. Motor hums loudly in spin. Replaced capacitor with used one to test motor. Unit still not spinning. Need motor. WPW10363173 nla

Near Rochester, NY 14616

James

Job Details: 02/26/2021

WASHER MAYTAG MVWC465HW2 "Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Ran spin and agitation in diagnostics. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10721967 (CAM) from stock"

Near Rochester, NY 14604

Evan

Job Details: 02/26/2021

RANGE WHIRLPOOL WFE515S0JS0 Customer stating that unit is failing to have broiler reach correct temperature. Upon inspection checked for error codes. No codes present. Ran broil cycle at 500 degrees to confirm function. Unit heated up to temp as it should. Confirmed temp with thermocoupler inside oven cavity. Confirmed incoming voltage was correct. Customer is unsure if unit is in warranty or not. Spoke with Victoria about obtaining proof of purchase. Will need proof of purchase for warranty. If no proof is provided customer will need to pay service call fee. Explained this too customer. Waiting to receive POP. Service fee is $93.50 plus tax ; O-emld tckt

Near Rochester, NY 14609

Evan

Job Details: 02/26/2021

WASHER WHIRLPOOL MVWB766FW1 Replacing gear case due to unit failing to spin out. Replaced gear case. Tested unit. Calibrated unit. Unit tested good

Near Rochester, NY 14623

Dave F

Job Details: 02/26/2021

REFRIGERATOR KITCHENAID KRFF507ESS00 Fresh food evap was frosted over . Defrosted unit and found the defrost thermistor was not in the correct location. Moved thermistor to the correct location and foil taped and zipped tied it . Changed defrost to basic from adaptive. All door gaskets are sealing. Ran test four was good . Thermistor tested good in diagnostics. If problem persists order WPW10277799 .Thermistor harness and UI W11089931. Unit tested good

Near Rush, NY 14543

Dave F

Job Details: 02/26/2021

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Replaced the freezer door switch . Unit tested good .

Near Geneseo, NY 14454

Dave F

Job Details: 02/26/2021

WASHER WHIRLPOOL WFW6620HC0 Replaced the dispenser for leaking. Tested unit . Tested good

Near Rochester, NY 14619

Tanner

Job Details: 02/26/2021

DRYER MAYTAG MEDC215EW1 "Q1 no Q2 no Q3 noComplaint of no start. Inspected door switch and switch is broken. Ordering new door switch.; ordrng 1 WPW10569603 (Door switch), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"

Near Pittsford, NY 14534

Dave F

Job Details: 02/26/2021

DISHWASHER KITCHENAID KDTM604KPS0 Lower spray blade as fallen off of the manifold . Ordering manifold . Rinse aid door fell off and melted ordering. Dispenser . ; ordrng 1 W11174340 (Upper spray arm) and 1 W11412300 (dispenser)

Near Rochester, NY 14612

Dave L

Job Details: 02/26/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM Found unit cooling customer concerned with The unit shutting off intermittently. When this occurs lights do not work and the door open light is illuminated on the UI. Unit then returns to normal operation after a short time. Was unable to re-create as well in the home. Ordering controls; ordrng 1 WPW10624574 (Powersupply) and 1 W10804160 (Control) and 1 WPW10675033 (Control) and 1 W10804160 (Led driver) and 1 W11387384 (uI) and 1 WPW10677119 (Deli control)

Near Webster, NY 14580

James

Job Details: 02/26/2021

REFRIGERATOR MAYTAG MFF2558DEE00 Q1 n. Q2 n. Q3 n. Unit not cooling below 30. Door clicking when opening. Sealed system leak. Need evap and door cams. ; ordrng 1 W11256565 (Evap) and 1 Sh15 and 2 WP67003638 (Closer)s and 1 WPW10143759 (Drier)

Near Rochester, NY 14612

James

Job Details: 02/26/2021

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not dispensing ice. Replaced icemaker. Found wires broken in lower hinge going to icemaker. Need door. ; rqstng P&A on 1 LW11038917 (Door)

Near Rochester, NY 14626

James

Job Details: 02/26/2021

RANGE WHIRLPOOL WFC310S0EW0 Q1 n. Q2 n. Q3 n. Rf element loose in receptacle and not attached to base. Need element. ; rqstng P&A on 1 WPW10259868 (Coil)

Near Churchville, NY 14428

Tanner

Job Details: 02/26/2021

Near West Henrietta, NY 14586

Steve

Job Details: 02/25/2021

RANGE WHIRLPOOL WFE770H0FZ2 L1-38179731948Replaced cooktop for thermal crack under front left burner. During installation the left side was scratched. Ordering touch up paint for mail out only. ; ordrng 1 72032 (touchup MAIL OUT ONLY)

Near Fairport, NY 14450

James

Job Details: 02/25/2021

REFRIGERATOR KITCHENAID KRMF706ESS01 "Q1 n. Q2 n. Q3 n. Unit not cooling below 50 degrees. Compressor was off upon arrival. Ran test 4 and compressor powered on. Replaced main control and compressor turned on on its own. No frost pattern after 20 minutes. Condenser is cold. Sealed system leak. Not charging for control due to misdiagnosis. Sealed system under warranty. ; ordrng 1 W11116006 (Evap), used 1 WPW10143759 (Drier) from stock"

Near Webster, NY 14580

James

Job Details: 02/25/2021

DRYER WHIRLPOOL WED49STBW1 "Q1 n. Q2 n. Q3 n. Unit does not have long enough vent to clean behind without vent falling off. Need flex vent, clamp, and 90 deg elbow. ; ordrng 1 Pipe and 1 90deg, rqstng P&A on 1 Clamp4in (Jm order), used 1 Sh15 from stock"

Near Clifton Springs, NY 14432

Dave F

Job Details: 02/25/2021

WASHER WHIRLPOOL WTW7120HW0 After washing clothes . Console becomes unresponsive . ordering console W11413339; ordrng 1 W11413339 (Console)

Near Rochester, NY 14608

Evan

Job Details: 02/25/2021

RANGE WHIRLPOOL WFG505M0BS3 Customer stated cooktop was not installed correctly. Discovered that cooktop was not mounted properly causing burners not to operate. Adjusted cooktop and reinstalled properly. Tested burners. Unit tested good

Near Brighton, NY 14610

Steve

Job Details: 02/25/2021

DISHWASHER WHIRLPOOL GU940SCGB3 Replaced door switch for failing switches and not starting.

Near Rochester, NY 14618

Tanner

Job Details: 02/25/2021

DRYER KENMORE 110.784227 "Q1 no Q2 no Q3 noComplaint of no heat. Tested continuity of thermal fuse tested good. Igniter tested good. No continuity through radiant sensor. Replaced radiant sensor. Unit tested good. Lubricated roller supports. Cleaned dryer cabinet.; dspstn on spec-tagged invntry: 1 279834 COIL KIT 1 WP3392519 FUSE-THERMAL , and 1 WP338906 SENSOR"

Near Rochester, NY 14609

Tanner

Job Details: 02/25/2021

WASHER WHIRLPOOL WTW4855HW2 Q1 no Q2 no Q3 noComplaint of noise during fill and unit not rinsing thoroughly. Ran auto diagnostic and pipes are water hammering. Reccomended customer have plumber install dampers to reduce noise. Cycle completed without issue. No stored errors. Unit working as designed. Reviewed use and care with customer.

Near Brockport, NY 14420

Tanner

Job Details: 02/25/2021

WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 noNew door damaged out of box. Reorder door.; ordrng 1 W11259006 (Lid)

Near Sodus Point, NY 14555

James

Job Details: 02/25/2021

50#IM 15' FS KITCHENAID KUIX335HPS00 Q1 n. Q2 n. Q3 n. Unit makes humming noise and doesn't do anything. Found valve is humming. Verified water pressure to valve. Need water valve. ; ordrng 1 W10897719 (Valve)

Near Rochester, NY 14620

Steve

Job Details: 02/25/2021

WASHER MAYTAG MVWX550XW1 Found a wire in capacitor coil that was worn causing no spin. Repaired wire and the washer is now spinning.