Near Macedon, NY 14502
Evan
Job Details: 11/09/2019
DRYER WHIRLPOOL WED6620HC1 Customer stating that unit is not running through entire cycle. Checked for codes. No codes were present. Discovered unit is losing power then flashing PF ordering control ; ordrng 1 W11350214 (CONTROL )
Near Ontario, NY 14519
Evan
Job Details: 11/09/2019
DRYER WHIRLPOOL MGDB835DW4 Customer stated that unit was not heating. Upon inspection discovered that valve was failing to release gas into burner cone. Ignitor was glowing was cycle was failing. Ordering burner assembly ; ordrng 1 W11233069 (BURNER ASSEMBLY )
Near Rochester, NY 14611
Shaiman
Job Details: 11/09/2019
WASHER WHIRLPOOL WFW75HEFW0 "Customer concerned about an F3E1 error code. Code stored in diagnostics. Inspected and cleaned air trap, and pressure hose. 5V DC going to pressure switch. Unit completed auto test with no issues. Also started a cycle with no problems. Pressure sensor could be malfunctioning intermittently. Replacing pressure sensor. ; ordrng 1 WPW10448876 (PRESSURE SENSOR )"
Near Rochester, NY 14624
Shaiman
Job Details: 11/08/2019
RANGE WHIRLPOOL WFG525S0HZ0 Customer concerned about the oven not igniting. Could not recreate issue. One of the burners also would not light reliably as it should. Adjusted the cap and was able to get the burner to light 10 times in a row. Unit testing good. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Fairport, NY 14450
Evan
Job Details: 11/08/2019
DISHWASHER KITCHENAID KUDS35FXSS5 Customer stated that unit was leaking large amount of water onto floor. Upon inspection discovered that unit was oversudsing causing issue. Ran multiple cycles to clear soap residue from machine. Could not replicate issue after doing so. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
REFRIGERATOR MAYTAG MBF2258FEZ02 Customer stated that fridge was too warm but freezer was maintaining temperature. Took temperature reading inside freezer. Temperature was 3 degrees. Took temp in refrigerator. Temperature was at 54 degrees. Replaced control board and programmed. After programming board could feel cold air coming from vent inside refrigerator. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Customer stated that unit was not washing properly. Checked for error codes unit was displaying code 9-1 for diverter not being able to find position. Inspected diverter and discovered that unit connector was not fully seated on diverter. Reseated connection and ran diagnostic cycle. Unit is now rotating between upper and lower spray arm. unit is still under ATEC warranty ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
DISHWASHER KITCHENAID KDFE304DBL0 Customer stated that unit was leaking. Upon inspection discovered that door gasket had ripped on right side causing unit to leak. Replaced door gasket. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near Rochester, NY 14606
David
Job Details: 11/08/2019
FREEZER WHIRLPOOL WRT518SZFB00 Found label on power corn blowing against the back wall when the condenser fan is running causing a ticking noise. Moved label. Noise went away.
Near Rochester, NY 14606
David
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Found label on power corn blowing against the back wall when the condenser fan is running causing a ticking noise. Moved label. Noise went away.
Near Rochester, NY 14621
David
Job Details: 11/08/2019
VAN FORD TRANSIT CONNECT Fleet oil change
Near Rochester, NY 14622
David
Job Details: 11/08/2019
REFRIGERATOR GE PFS22SISBSS Replaced control due to slow fan after condenser fan motor did not change symptom. Unit tested good ; used 1 WR55X10942P (CONTROL) from stock
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 Set at 38 in Ff and 2 I. Freezer35 second shelf down 34 bottom shelf 7 degrees in freezer. Found frost in and under ice bucket. Caulked liner for air gaps. The ice door is closing. The fans all working as expected. If problem persists preorder ice door separator W11130210 and user interface W10822640
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 replaced door for damage on arrival. The refrigerator tests good. No one available for signature
Near Macedon, NY 14502
Evan
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stating that unit is still leaking water into freezer after last repair. Discovered full sheet of ice on floor or refrigerator. Removed ice. Tech has already referred to service pointer W11092686D which requires moving thermistor do new location. Unit is still experiencing issue. Ordering evaporator harness with new thermistor ; ordrng 1 W11033168 (EVAP HARNESS )
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
DRYER WHIRLPOOL WGD9150WW0 Customer stated that unit is squeaking very loudly while in spin. Discovered that idler pulley is sticking causing issue. Cleaned pulley and reinstalled for time being until tech returns to preform repair. Ordering dryer repair kit ; ordrng 1 4392067 (REPAIR KIT )
Near Rochester, NY 14621
Steve
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Replaced both freezer door slides for door not closing properly and replaced evaporator fan motor for fan getting power but not running. The refrigerator tests good
Near Webster, NY 14580
Evan
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02 Unit is maintaining temperature as it should took readings in freezer and fresh food area. Freezer is at 0 degrees refrigerator is at 37 degrees. Doors are uneven due to foot being stripped on left side. Ordering foot ; ordrng 1 W10141622 (FOOT)
Near Spencerport, NY 14559
David
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced damaged fresh foodDoor
Near Rush, NY 14543
Dave
Job Details: 11/08/2019
WASHER MAYTAG MVWB835DW4 F9E2 error code water ring detected pump drive . Checked drain hose . Drain was lower in the sink then it should be and hose was going under water while draining. Fixed hose . Calibrated unit . Ran auto diagnostics. Unit tested good . Gave customer best wash tips and settings .
Near Fairport, NY 14450
Dave
Job Details: 11/08/2019
DISHWASHER GE GLD4908T10BB Looked for leaks on dishwasher. Did not find any . Unit is working as expected .
Near Ontario, NY 14519
Evan
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Customer stated that small amount of ice is still building up at top of door. Door gasket is sitting too high allowing small amount of air into freezer compartment. Ordering door gasket ; ordrng 1 WP2319263W (DOOR GASKET )
Near Fairport, NY 14450
Dave
Job Details: 11/08/2019
OVEN KENMORE 790.481398 Customer says unit turns off in the middle of using it . Turned both upper and lower oven on 450 unit did not turn off . Checked breaker . No buzzing or getting to hot . Could not replicate issue . Customer will change the breaker .
Near Rochester, NY 14618
Dave
Job Details: 11/08/2019
WASHER MAYTAG MVWP475EW0 "Replaced gearcase ., Motor ,Actuator , belt . Cam and hub . Ran unit in calibration. Tested unit in auto diagnostics. Unit tested good .; used 1 W10528947 (HUB) from stock"
Near Geneva, NY 14456
Dave
Job Details: 11/08/2019
MW-HOOD COMBO JENN AIR JMV8208CS0 "Door interlock failure. Replaced with interlock W11244490 . Found the breaker also was popped . Tested unit tested good . Mounting screws wire loose . Tightened screws ..; dspstn on spec-tagged invntry: 1 W10269458 SWITCH 1 W10269460 SWITCH , and 1 W10727360 SWITCH - 1/4' , used 1 W11244490 (INTERLOCK) from stock"
Near Brockport, NY 14420
David
Job Details: 11/08/2019
OVEN WHIRLPOOL KODE500EBS04 Replaced UI due to heating issue per service pointer. Customer to monitor part ordered was not correct. Reordering UI; ordrng 1 W11086152 (panl-cntrl)
Near Spencerport, NY 14559
David
Job Details: 11/08/2019
OVEN MAYTAG MER8800FZ1 Unit displaying a runaway temp error. Ordering control per tech sheet and oven sensor ; ordrng 1 WPW10340323 (cntrl-elec)
Near Rochester, NY 14615
Shaiman
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer concerned about the bottom access cover coming off. Adjusted cover and put the screw back in. Spray arm also fell off motor. Reinstalled spray arm. Repair successful. ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Rochester, NY 14612
Shaiman
Job Details: 11/08/2019
WASHER MAYTAG MHW5630HC0 "Customer reports unit is leaking from the bottom. F0E5 F0E2 error codes stored. Ran auto tests cycle and couldn’t recreate issue. Informed the customer that excessive soap use could lead to water leakage. After mentioning that the customer did realize that every time it leaked, the water would be very soapy. Suggested to keep an eye on detergent usage. Unit testing good."
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
WASHER GE WSM2700DAWW 485 0051 found drain pump bearing is grinding. Ordering pump. ; ordrng 1 WH23X10041 (pump - drain)
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR GE PGSS5NFXCSS Found inverter getting power but compressor not running. Going to get inverter today and return later; ordrng 1 WR49X10283 (inverter kit)
Near Rochester, NY 14624
Shaiman
Job Details: 11/08/2019
DRYER MAYTAG MGDX655DW Faulty start switch prevented unit from turning on. Replaced PTS. Unit testing good.
Near Rochester, NY 14618
Steve
Job Details: 11/08/2019
MICROWAVE WHIRLPOOL WMH32519HB3 Found connection to display was loose causing display to fail. Tightened connection. Left part with customer.
Near Rochester, NY 14610
Steve
Job Details: 11/08/2019
REFRIGERATOR GE PFS22SISBSS Found control relay clicking. The condenser fan motor is shorted. Unplugged fan motor and compressor started up. The user interface has partial display. Quoted for all parts. ; rqstng P&A on 1 WR55X10522 (pwb display asm) and 1 WR55X10942P (CONTROL) and 1 WR84X10055 (condenser fan motor)
Near Spencerport, NY 14559
David
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ Moved crisper shelf forward slightly to allow crisper bin to close properly
Near Geneseo, NY 14454
Steve
Job Details: 11/08/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Compressor was not starting. Found connection to start device was loose causing compressor to not start. Fastened start device. The refrigerator is cooling.
Near Rochester, NY 14623
Dave
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL ED25TEXHW00 Unit needs cold control thermostat. Unit turned on when I hit in the area of the thermostat. Ordering WP2198202
Near Pittsford, NY 14534
Dave
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW8620HW1 User interface not responding. Ordering user interface W11318817; schdld next appmnt for 11/14 THU !
Near Rochester, NY 14613
Shaiman
Job Details: 11/08/2019
DISHWASHER KITCHENAID KUDC10FXSS6 Customer states unit doesn’t heat. 10-1 7-1 6-6 6-4 error codes stored. Dispenser did not open during test & heater did not turn on. Removed door panel and immediately noticed the wires for the heating element had been previously cut and wire capped. One wire had fallen out of the wire cap & caused a small thermal event in the door isolation; thus the reason why the heater does not function. Resistance testing in range for the dispenser. Open fuses in the control are preventing the dispenser from opening. Control and harness should be replaced. ; rqstng P&A on 1 W10871222 (HARNESS) and 1 W11035586 (CONTROL)
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KFXS25RYMS4 Attached mullion that came off top bracket. Found ice maker fan is not running. Ordering fan. Informed customer that control board may be need if fan still does not run. ; ordrng 1 W11035835 (CONTROL) and 1 WPW10308033 (motor-evap)
Near Pittsford, NY 14534
Steve
Job Details: 11/08/2019
REFRIGERATOR GE PGSS5NFXCSS Found inverter getting power but compressor not running. Going to get inverter today and return later; ordrng 1 WR49X10283 (inverter kit)
Near Ontario, NY 14519
Dave
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDTM354DSS4 User interface is not responding . User interface keeps going out . Ordering control And user interface for unit. Parts are covered under warranty.; ordrng 1 W10854216 (cntrl-elec)
Near Rochester, NY 14626
David
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS Unit is not making ice. Times ice making code in diagnostics. Checked freezer evaporator for blocked air returns. Air returns were clear. Ordering fan kit to move more air to ice room and returning with the ice maker. ; ordrng 1 W10864519 (filter adapter)
Near Hemlock, NY 14466
Steve
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Found condenser sitting on floor causing a vibration. Lowered front legs and added padded under condenser. The fans and compressor sound good. The refrigerator tests good.
Near Hilton, NY 14468
David
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 Pantry UI harness is shorted causing no lights. Unplugged pantry UI. Light came back on. Ordering harness and UI. Water not dispensing except in tea77263099856; ordrng 1 WPW10769076 (cntrl-elec341.51) and 1 WPW10769076 (cntrl-elec53.42)
Near Macedon, NY 14502
Steve
Job Details: 11/07/2019
DISHWASHER MAYTAG MDB4949SHZ0 Replaced motor sump for motor grinding. The dishwasher tests good
Near Victor, NY 14564
Steve
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDTE204ESS1 Replaced motor/sump for leaking. The dishwasher tested good
Near Honeoye Falls, NY 14472
Dave
Job Details: 11/07/2019
WASHER WHIRLPOOL GHW9150PW0 Drain pump filter was Plugged . Unit had water in it when I arrived . Removed debris unit is now draining as expected .
Near Webster, NY 14580
David
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KRMF706EBS The top of the freezer door is warping causing moisture. Ice bucked is broken at its clips and the drip tray has broken clips. Ordering door bin and tray; rqstng P&A on 1 W10815700 (dor-fip bl) and 1 W10909034 (tray-drip) and 1 W11129522 (ice-contnr)
Near Pittsford, NY 14534
Dave
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL GU2400XTPQ3 Dishwasher not heating . Replaced heater . Tested unit . Didn't work . . Unit needs control . Control is discontinued. Please refund part .
Near Rochester, NY 14609
Evan
Job Details: 11/07/2019
RANGE FRIGIDAIRE PLGF389CCC Customer stated that units front right burner would not light. Swapped burner heads with left rear and unit began to light. Customer will need burner head. Customer also stated that control will display PF for power failure when attempting to run bake cycle. Attempted to run bake cycle could hear control click off then display PF code. Unit will need control. Quoted customer to replace control and burner head. Customer is going to consider cost of repair and contact office if he would like to proceed. Service call fee is on job # 86422316207603- control ($280.00)316223400- burner head ($50.00) Labor $74.90!
Near Webster, NY 14580
Evan
Job Details: 11/07/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was leaking from underneath door. Removed door panel upon arrival and ran normal cycle to observe unit. Could not get unit to leak during normal cycle. Ran diagnostic cycle and checked for error codes. No codes were present. Observed unit during entire diagnostic cycles. Could not replicate issue at this time. Advised customer to run full cycle and monitor unit to see if issue arises again.
Near Ontario, NY 14519
Dave
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW94HEAW0 F6E1 ccu to mcu error code . Called techline . SR 7726314251 suggested to replace the door lock . Ordering door lock WP8183270; ordrng 1 WP8183270 (latch)
Near Webster, NY 14580
Evan
Job Details: 11/07/2019
WASHER MAYTAG MVWC565FW1 Customer stated that unit was producing scraping noise while in spin/ agitate. Checked for codes upon arrival. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Had customer start load of sheets while in home. Customer is concerned with noise unit is making while agitating. Advised customer this is normal operation during cycle. Unit tested good
Near Penfield, NY 14526
Dave
Job Details: 11/07/2019
RANGE KITCHENAID KERS303BSS1 Bake element is broken in half . Unit needs new element . Element is covered under warranty from manufacturer. Ordering part W10779716
Near Rochester, NY 14618
Evan
Job Details: 11/07/2019
DISHWASHER GE F825B2100V50CC Customer stating that unit is not filling. Upon arrival tenant informed tech that unit was not running at all. Checked incoming voltage. Unit was receiving 120v but not running. Discovered that ground connection was loose causing issue. Tightened wire nuts and ran test cycle. Unit completed cycle as it should. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDFE104HBL0 Customer stated that unit was loose and would tip forward when opening door. Unit was missing mounting brackets on either side to hold unit in place. Installed brackets and secured unit to cabinet. Unit tested good
Near Hamlin, NY 14464
David
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Water valve is getting voltage but no water is dispensing. Replaced water valve. Unit tested good; dspstn on spec-tagged invntry: 1 W11043013 VALVE
Near Rochester, NY 14606
Shaiman
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW5000DW3 "Customer reports the unit takes a long time to sense, does not agitate as it should; slow/weak agitation & soap is still on top of clothes when the cycle is complete. Unit was full with a large load that contained multiple variations of fabrics. No error codes stored. First test cycle the unit did have a sluggish agitation and spin was off balance. Ran another auto test cycle with no clothes. Agitation and spin were functional. Tested heavy agitation in manual diagnostics with water. Unit does seem to have a weaker agitation than normal. Replacing motor and capacitor. ; ordrng 1 W10890624 (MOTOR) and 1 W11162561 (CAPACITOR ) and 1 W11386637 (CONTROL)"
Near Rochester, NY 14624
Shaiman
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW87HEDW1 "Customer reports after turning the unit on, it doesn’t always stay on when selecting a cycle; issue has becoming more common as time goes on. Suspecting a user interface issue; replacing UI. ; ordrng 1 WPW10750477 (USER INTERFACE )"
Near Rochester, NY 14616
David
Job Details: 11/07/2019
OVEN MAYTAG MES8800FZ2 Broil was not working due to an open broil element. Replaced broil element. Left fuse with customer
Near Rochester, NY 14624
Steve
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL GD5RHAXSQ01 "Found ice maker motor open. Ordering ice maker. ; ordrng 1 2198597 (icemaker assy), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"
Near Rochester, NY 14612
David
Job Details: 11/07/2019
WASHER AMANA NTW4516FW3 Replaced noisy gearcase. Unit testedngood
Near Rochester, NY 14626
David
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW7000DW Replaced drain pump due to drain error. Ran auto test and calibration.
Near Rochester, NY 14618
Evan
Job Details: 11/07/2019
DRYER GE DBXR463EB0WW Customer stated that unit would not turn on. Upon inspection discovered that belt had broken causing belt switch to test open causing unit not to run. Confirmed that unit was heating while running. Unit will need belt. Ordering belt ; ordrng 1 WE12M29 (BELT )
Near Rochester, NY 14618
David
Job Details: 11/07/2019
REFRIGERATOR MAYTAG MFI2266AES Replaced filter cover
Near Pittsford, NY 14534
Steve
Job Details: 11/07/2019
DRYER WHIRLPOOL WED9200SQ1 Replaced rollers and idler pulley for noise when running. The dryer tests good ; used 1 4392067 (REPAIR KIT) from stock
Near Rochester, NY 14618
Shaiman
Job Details: 11/07/2019
WASHER WHIRLPOOL WFW72HEDW0 Reordered parts. ; ordrng 1 W10903220 (AIR TRAP) and 1 W11044558 (PRESSURE HOSE)
Near Rochester, NY 14625
Evan
Job Details: 11/07/2019
DISHWASHER KITCHENAID KDFE104DSS2 Customer stated that unit was not cleaning dishes since repair. Upon inspection discovered that spray arms were clogged and motor was failing to move wash arms. Ordering spray arms and motor ; ordrng 1 W11101428 (SPRAY ARM ) and 1 WPW10448645 (UPPER SPRAY ARM) and 1 WPW10605057 (SUMP & MOTOR )
Near Fairport, NY 14450
Dave
Job Details: 11/07/2019
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Replaced control board on rear of unit for not cooling . Programmed unit , unit tested good ."
Near Fairport, NY 14450
Dave
Job Details: 11/07/2019
REFRIGERATOR MAYTAG MFI2269DRH00 Unit had frost build up in freezer section . Ran unit in force defrost . Cleaned condenser coils for unit getting hot . Tested unit . Tested good .
Near Brockport, NY 14420
Shaiman
Job Details: 11/07/2019
DRYER WHIRLPOOL MEDC465HW0 Contacted tech line for suggestions to a resolution. Agent stated the drum and rollers should be replaced. Replaced drum and installed maintenance kit. Customer monitor. SR: 7726310806
Near Spencerport, NY 14559
Shaiman
Job Details: 11/07/2019
WASHER WHIRLPOOL WTW4816FW2 "Replaced gear case, splutch, actuator and block. Unit testing good."
Near Dansville, NY 14437
Steve
Job Details: 11/07/2019
WASHER MAYTAG MVWB835DW4 "Replaced lid lock for f5 lid lock error. Found the bezel that holds lock is broken. Ordering bezel. ; ordrng 1 W11237157 (BEZEL), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
Near Fairport, NY 14450
Dave
Job Details: 11/07/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV1 Ice maker had an ice cube jammed causing the unit to leak . . Cleared ice cube . Tested unit . Tested good . Turned humidity control on .
Near Caledonia, NY 14423
Steve
Job Details: 11/07/2019
REFRIGERATOR KENMORE 25378984801 Replaced defrost timer and cleaned coils for no cool. The refrigerator tests good
Near Caledonia, NY 14423
Steve
Job Details: 11/07/2019
COOKTOP KITCHENAID KGCD807XBL02 Replaced switch and knob that was damaged on previous visit. The cook top tested good.
Near Rochester, NY 14618
Evan
Job Details: 11/07/2019
WASHER MAYTAG MVWB835DW3 Replacing water valve due to unit leaking from thermostat on valve. Replaced valve and ran diagnostic cycle. Unit tested good could not get unit to leak. No service call fee due to this job being a C/B; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Lima, NY 14485
Steve
Job Details: 11/07/2019
RANGE WHIRLPOOL WEGA25H0HN0 Tightened internal screw in handle for loose handle. The user interface would not scroll properly. Reset control and ui is working. If problem persists preorder W11339753 user interface.
Near Rochester, NY 14612
Shaiman
Job Details: 11/07/2019
DRYER AMANA NGD4655EW2 Customer reports the unit makes a thumping noise. Installed maintenance kit and seems as if the sound got louder. After further investigation discovered a screw inside the felt track on the front panel. Removed screw. Unit testing good. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Near Rochester, NY 14620
Shaiman
Job Details: 11/07/2019
DISHWASHER KENMORE 665.13933K015 Customer reports a burning smell. Discovered remains of a burned object on the heating element. Removed the charred item off the heater. Ran a diagnostics test. Heater is still functioning. Suggested to run the dishwasher through a full cycle before loading with dishes. Unit testing good.
Near Victor, NY 14564
Dave
Job Details: 11/07/2019
OVEN MAYTAG MER6772BAS Oven has a run away temperature error . Tested sensors tested good . Unit needs control board 74006215 . Part is discontinued. Customer will look into getting a board .
Near Penfield, NY 14526
Evan
Job Details: 11/06/2019
WASHER MAYTAG MHW6630HC0 Customer stating that unit not spinning out correctly and power button is sticking. Checked for error codes. Unit is displaying code f0e2 for oversuds. This is causing issue with unit not spinning out clothes properly. Cleared code and spoke with customer about correct usage. Power button issue is intermittent. Ordering console ; ordrng 1 W11325573 (CONSOLE )
Near Hilton, NY 14468
Shaiman
Job Details: 11/06/2019
DRYER WHIRLPOOL MGDX655DW2 "Customer reports the unit runs, but does not stop & the timer doesn’t move. Timer should be replaced. ; ordrng 1 WPW10642928 (TIMER)"
Near Spencerport, NY 14559
Shaiman
Job Details: 11/06/2019
WASHER MAYTAG MHWE201YW00 "Customer states the unit won’t drain, and F3E2 shows on display. Customer cleaned drain pump. F3E2 F9E2 F9E1 codes stored. Attempted to run auto test and the F3E2 error code displayed shortly after initiating test cycle. Continuity present thru water temp sensor harness. No continuity present through water temp thermistor. Thermistor should be replaced in order to further diagnose. ; ordrng 1 WPW10467289 (NEGATIVE THERMISTOR CONTROL)"
Near Brockport, NY 14420
David
Job Details: 11/06/2019
RANGE KITCHENAID KSGG700EBS1 Glass ordered was not needed ordering front door glass; ordrng 1 W10915619 (glass-door)
Near Rochester, NY 14613
David
Job Details: 11/06/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Fresh food evaporator is frosting up again. Unit was taken out of 8 hour defrost. Ordering cover fan controls and ice bin parts covered per KB. ATEC warranty; ordrng 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10347093 (ice container) and 1 WPW10501260 (cover-evap)
Near Farmington, NY 14425
Dave
Job Details: 11/06/2019
VENTHOODS WHIRLPOOL UXT4130ADB2 Motor not turning on . Unit has power . Ordering motor W11105126; ordrng 1 W11105126 (motor-fan)
Near Victor, NY 14564
Dave
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Ice maker cycling . Do not hear water valve turn on . Ordering water valve WPW10498976 . Bring ice maker W10884390 with in case .; ordrng 1 WPW10498976 (valve), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
Near Rochester, NY 14621
Evan
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit would not start cycle. Upon inspection discovered that unit was displaying code f5e2 for lid lock fault. Replaced lid lock. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 11/06/2019
RANGE WHIRLPOOL WFG540H0ES1 Replacing both rear valves and orifice assembly due to local gas company red tagging unit for leak. Replaced valves. Replaced burners. Tested burners. Unit tested good. Advised customer to have Rge out to untag unit
Near Pittsford, NY 14534
Evan
Job Details: 11/06/2019
RANGE WHIRLPOOL WFG525S0HT1 Customer stated that front left burner would not light. Upon inspection discovered that ignitor was failing to light. Replacing burner head due to unit not lighting front left burner. Replaced burner. Tested burner. Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 11/06/2019
MW-HOOD COMBO MAYTAG MMV4206FZ2 Ordering control board for intermittent no operation. ; ordrng 1 W11256464 (CONTROL)
Near Rochester, NY 14624
Shaiman
Job Details: 11/06/2019
DISHWASHER WHIRLPOOL WDT750SAHW0 Replaced both drain hoses. Repair successful.
Near Pittsford, NY 14534
Steve
Job Details: 11/06/2019
OVEN KITCHENAID KFGD500ESS04 Ordering control for not regulating temps in both ovens. Ordering both oven bottoms for warped bottoms. ; ordrng 1 W10877013 (cntrl-elec) and 2 WPW10292551 (pan OVEN BOTTOM )s
Near Ontario, NY 14519
Evan
Job Details: 11/06/2019
WASHER MAYTAG MVWB980BG Replacing bearing due to original bearing kit causing squealing noise since prior repair. Replaced bearing. Reassembled unit ran diagnostic cycle ran unit on high spin. Unit tested good
Near Rochester, NY 14620
Shaiman
Job Details: 11/06/2019
WASHER WHIRLPOOL WTW4950XW3 "Customer states unit gets to the spin cycle but never spins. F7E5 F7E1 error codes stored. Ran auto test cycle. Motor only hums once it reaches the spin cycle. Inner basket would not move freely. Freed the basket, unit still wouldn’t spin. Motor should be replaced. Customer declined further repair."
Near Rochester, NY 14621
Steve
Job Details: 11/06/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Ordering both door slides for freezer due to door not closing properly. Ordering evaporator fan motor for not running. ; rqstng P&A on 1 WPW10397635 (slide RIGHT) and 1 WPW10397636 (slide LEFT) and 1 WPW10464673 (motor-evap)
Near Rochester, NY 14624
Steve
Job Details: 11/06/2019
OVEN WHIRLPOOL WOD51ES4ES00 Found no heat at broiler or bake element. Ordering control and fuse. ; ordrng 1 W10807576 (cntrl-elec) and 1 W11034459 (thrmst-fix)
Near Rochester, NY 14624
Shaiman
Job Details: 11/06/2019
DRYER AMANA NED4655EW1 Customer concerned about drying performance. Vent is excessively long; beyond 8 feet. Suggested customer to shorten the exhaust vent for optimal performance. Unit testing good.