Near Rochester, NY 14618
Tanner
Job Details:
07/08/2020
WASHER MAYTAG MVWB835DW4
Q1 no Q2 no Q3 no Complaint of unit not locking causing washer not to wash. Following stored errorsF7E6 motor circuit loss of phaseF7E0 loss of powerF5E1 lid switch faultF5E3 lid lock will not unlockRan service diagnostics cycle. Unit never locks and never spins. Cycle stops at step 17 and never completes. In manual diagnostics able to lock lid however lid lock LED not on. Checked voltage from J6-7 to J18-3 and measured .3VDC. Per tech manual replace control with this reading. Control not sensing lid lock. Due to lid not lock unable to run motor tests in diagnostics. Tested motor resistance between J1-3 and measured open. There should be a resistance reading. Measured resistance of motor from motor connector and measured 5.6Ohms. Per tech sheet with this reading replace drive motor. Ordering new control lid lock and motor.; ordrng 1 W10915700 (Motor) and 1 W11170706 (ACU) and 1 W10810403 (Lid lock)
Near Rochester, NY 14612
Tanner
Job Details:
07/08/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0
Q1 no Q2 no Q3 no Complaint of unit not working. Throwing errors. Following stored errors:F8E2 water valve electrical F8E4 float errorSR7728269443Directed to float switch underneath machine. Tested switch and switch tested good. As soon as unit powered on even with switch unplugged same error. Advised to replace control and fill valve. Once unit running properly will need to monitor for leaks.; ordrng 1 W11348053 (Control) and 1 W11434044 (Fill valve)
Near Rochester, NY 14612
James
Job Details:
07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Light not coming on with door open and switch is moving freely. Need sw W11396033; ordrng 1 W11396033 (SW)
Near Rochester, NY 14618
Evan
Job Details:
07/03/2020
DISHWASHER KITCHENAID KDPE234GPS0
Replacing wash motor due to unit failing to pump water throughout cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Near Bloomfield, NY 14469
Dave
Job Details:
07/03/2020
MICROWAVE KITCHENAID KHMS2056SSS1
Replaced microwave door . Tested unit . Tested good
Near Pittsford, NY 14534
Steve
Job Details:
07/03/2020
REFRIGERATOR KITCHENAID KBSD602ESS00
Replaced led light on left side second down from top for shorted led that caused no light on sides of fresh food section. The lights works as expected.
Near Honeoye Falls, NY 14472
Dave
Job Details:
07/03/2020
DISHWASHER KITCHENAID KDTE204DSS1
Dishwasher isn’t draining . Found debris in drain pump not allowing it to run. Removed debris . Cleared error codes . Ran auto diagnostics. Unit tested good .
Near Rochester, NY 14626
James
Job Details:
07/03/2020
WASHER MAYTAG MHW8630HW1
Complaint of dispenser oversuds from load and go. Called techline and they said to disengage dispenser drawer if pods are being used. SR 7728227803
Near Bloomfield, NY 14469
Steve
Job Details:
07/03/2020
MICROWAVE KITCHENAID KHMS2056SSS1
Tech was assigned as a helper;
Near Canandaigua, NY 14424
Dave
Job Details:
07/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Replaced drain pump for not being the correct pump for the unit . . Replaced vent and gasket for leaking . Tested unit . ran auto diagnostics unit tested good; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Fairport, NY 14450
Steve
Job Details:
07/03/2020
STACKED LAUNDRY WHIRLPOOL WFC8090GX0
The shipping bolts were not talked out when customer received unit and washer walked and hit a table causing damage to front panel and outer door. Ordering both. The shipping bolts were since taken out before my arrival. ; ordrng 1 W11256584 (Front panel) and 1 W11280150 (Outer door)
Near Rochester, NY 14623
James
Job Details:
07/03/2020
REFRIGERATOR WHIRLPOOL WRF989SDAH00
Q1 n. Q2 n. Q3 n. Unit of dispensing. Deli UI dead. Frozen fresh food evap. Disconnected UI and dispenser began functioning. Tested fans and thermistor at 3 different temps and resistance is in spec. Followed service pointer for thermistor relocation. S16360 laborWPW10565996 150Sh 15Labor 74.90
Near Bloomfield, NY 14469
Dave
Job Details:
07/03/2020
OVEN KENMORE 91147469690
Customer says oven will beep F2 Error ohm out sensor ohm 1098 within range . Unit needs control board . Board is NLA . Customer is going to look into a new unit
Near Churchville, NY 14428
James
Job Details:
07/03/2020
WASHER MAYTAG MHW6630HW0
"Q1 n. Q2 n. Q3 n. Complaint of long drain code, oversuds code, lock code. Water found on floor behind unit. Cleared errors and tested diagnostics. Unit slow to drain. Disassembled unit and cleared hoses. Found no obstructions. Installed deflector for leak issues. Tested diagnostics again and unit functions properly. ; used 1 W11409996 (DEFLECTOR) from stock"
Near Webster, NY 14580
David
Job Details:
07/03/2020
DISHWASHER KITCHENAID KDFE104HBL0
"Ran unit through diagnostics to check for errors and motor function. No errors and unit finished properly. Started a normal cycle. Unit blinked on and off briefly and shut off. Unable to run in normal cycle. ReplacedControl with no change. Ordering harness pump and sensor. Documentation needed with Techline ; ordrng 1 W11084121 (Sensor) and 1 W10876537 (Pump) and 1 W11095001 (Harness), dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
Near Webster, NY 14580
Evan
Job Details:
07/03/2020
DISHWASHER KITCHENAID KDTM354DSS5
Replacing vent fan and deflector due to unit dripping from vent fan seal. Replaced both parts and tested unit. Unit tested good
Near East Rochester, NY 14445
Steve
Job Details:
07/03/2020
REFRIGERATOR WHIRLPOOL GX2FHDXVY09
Ordering ice maker for not calling for water. ; ordrng 1 W10884390 (Ice maker)
Near Rochester, NY 14609
James
Job Details:
07/03/2020
FREEZER WHIRLPOOL GS6NVEXSL00
Replaced valve and found no leaks. Customer is to monitor. One year warranty on repair.
Near Rochester, NY 14610
Steve
Job Details:
07/03/2020
MICROWAVE ELECTROLUX E130BM60MSA
Found harness inside door broke where is come out of door causing loss of power. Ordering door; ordrng 1 5304503310 (Door)
Near Penfield, NY 14526
Steve
Job Details:
07/03/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Removed frost from fresh food section evaporator and called tech line. They recommended to replace drip tray for bowing up in middle and adding evaporator supports. Quoted customer for repair. The freezer light is also out that is causing side lights in fresh food section to not illuminate. Quoted for part. ; rqstng P&A on 2 2185788 (Tubing clamps)s and 2 67006425 (Screws)s and 1 W11457241 (Drip pan) and 1 W10695459 (Led light freezer)
Near Rochester, NY 14606
Steve
Job Details:
07/03/2020
REFRIGERATOR GE GNE22GMEBFES
Ordering both sensors for freezer due to varying temperatures causing ice to melt. ; ordrng 2 WR55X10025 (Sensor)s
Near Rochester, NY 14609
James
Job Details:
07/03/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00
Freezer frosted over. Tested unit in diagnostics and sensor and heater functioning. Removed frost. Can't verify if sensor is intermittently not working. Customer is to monitor. If problem persists replace control
Near Victor, NY 14564
Dave
Job Details:
07/03/2020
DISHWASHER KITCHENAID KDTM504EPA2
Dishwasher tub is bent . No signs on the box of any damage .took photos of box and dishwasher tub . Tracks are broken inside unit . Not sure what else may be broken inside unit until . Repairs are done . ; rqstng P&A on 1 WPW10681514 (tub-dishwr) and 1 W11259785 (track) and 1 W11259786 (track)
Near Churchville, NY 14428
Tanner
Job Details:
07/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Q1 no Q2 no Q3 no Complaint of unit leaking water. Customer had disconnected water supply to stop the leak. Cannot diagnose leak with no water. Custom reconnected water supply. Re installed water filter and reseated fitting at front of unit.No leaks observed from water supply to water valve. Ran ice maker fill test and water dispenser and no leaks. Turned ice maker off. Advised customer to avoid using dispenser for a few days to see if leak occurs. If so then leak is at supply or valve.
Near Penfield, NY 14526
Dave
Job Details:
07/03/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03
Freezer LED is bad . Jumped LED . Lights in fresh food turned on . Ordering LED ; ordrng 1 W11130208 (module)
Near Ontario, NY 14519
Evan
Job Details:
07/03/2020
DRYER WHIRLPOOL WET4027HW0
Replacing timer due to unit failing to stop running at end of cycle. Replaced timer. Tested unit. Unit tested good
Near Walworth, NY 14568
Evan
Job Details:
07/03/2020
DISHWASHER WHIRLPOOL WDF520PADM6
Customer stated that unit was not cleaning and water was not moving through cabinet. Upon inspection discovered error code 4-3 for wash motor not running. Cleared code and replaced wash motor. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
Near Shortsville, NY 14548
Dave
Job Details:
07/03/2020
FREEZER WHIRLPOOL WZF34X18DW03
Unit had went into defrost and never turned back on . Defrosted everything . Customer played with unit and it started cooling again Called techline SR 7728232023 Techline said to make sure its on its own circuit . Customer will look into that . Ordering control and both thermistors ; ordrng 1 W11253128 (contrl-box) and 1 WPW10384183 (thermistor)
Near Rochester, NY 14625
Evan
Job Details:
07/03/2020
DISHWASHER MAYTAG MDB6769PAS4
Replacing vent cap and vent fan gasket due to unit dripping from vent fan. Replaced both parts. Tested unit. Unit tested good. Could not replicate issue. Unit tested good
Near Rochester, NY 14621
James
Job Details:
07/03/2020
WASHER MAYTAG MVWC425BW1
Q1 n. Q2 n. Q3 n. Complaint that unit not agitating or spinning completely. Tested in diagnostics and spin cycle stopped on its own and wouldn't cancel. Replaced actuator and calibrated. Started normal cycle and verified agitation. One year warranty on repair. ; used 1 W10913953 (ACTUATOR) from stock
Near Rochester, NY 14616
James
Job Details:
07/03/2020
WASHER WHIRLPOOL WFW75HEFW0
Found drain pump clogged. Extension hose clogged. Bellows loose around wash basket. Bellows allowing socks to get into pump. Reinstalled bellows and cleaned hoses and pump. Inspected air trap. Filled and drained unit twice. Customer is to monitor. If problem persists replace bellows.
Near Penfield, NY 14526
Evan
Job Details:
07/03/2020
RANGE WHIRLPOOL KSGG700ESS1
Customer stating drawer is unlevel. Discovered that left side rail is sagging. Removed rail to inspect rail is sitting loosely in bracket. Ordering replacement rail and bracket ; ordrng 1 WPW10306546 (BASE RAIL (LEFT) ) and 1 WPW10441804 (SLIDE DRAWER )
Near Rochester, NY 14616
James
Job Details:
07/03/2020
DRYER WHIRLPOOL WED5620HW1
Replaced control panel and verified operation
Near Rochester, NY 14606
Tanner
Job Details:
07/03/2020
DISHWASHER WHIRLPOOL KDFE104HPS0
Q1 no Q2 no Q3 no Replaced tub. Tested unit and unit tested good.Verbal signature acknowledged
Near Ontario, NY 14519
Evan
Job Details:
07/03/2020
WASHER WHIRLPOOL MVWC565FW0
"Customer stating unit is producing large grinding noise while in spin. Checked for error codes. No codes present. Ran test cycle. Could hear noise customer was referring too. Noise is coming from pulley being loose and causing pulley to cut into belt guard. Pulley and belt guard are damaged due to this. Ordering cam and belt guard ; ordrng 1 W10721967 (CAM ) and 1 WPW10427633 (PULLEY COVER ), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
Near Bloomfield, NY 14469
Dave
Job Details:
07/03/2020
COOKTOP JENN AIR CG206B
Down draft not turning on . Found the switch was bad . Jumped the wires fan turns on and runs . Part number for unit is NLA found part that will work SW2100 . Customer also wants new knobs . . Left rear burner not starting . Cleaned burner with wire brush and also cleaned holes to light burner . It is now working . Customer paid in full .; ordrng 1 SW2100 (Fan switch) and 1 WP71001641 (knob- valv)
Near Rochester, NY 14618
Tanner
Job Details:
07/03/2020
REFRIGERATOR MAYTAG MRT311FFFZ00
Q1 no Q2 no Q3 no Complaint of frost buildup in Freezer. Inspected freezer and ice build up is along edge of cabinet on top. Inspected gasket and gasket is not seating to door. Treated with heat and gasket seats better but not satisfactory. Ordering new door gasket.; ordrng 1 W10249196 (Gasket)
Near Caledonia, NY 14423
Steve
Job Details:
07/03/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03
Found freezer and fresh food section warm. The unit needs fresh food section evaporator ; ordrng 1 W11116006 (Evaporator) and 1 WPW10143759 (Drier)
Near Rochester, NY 14621
James
Job Details:
07/03/2020
RANGE WHIRLPOOL WFG505M0BW2
Q1 n. Q2 n. Q3 n. Gas leak when cooktop is in use. Burner tubes bent. Need all orifice tubes. ; ordrng 1 W10514429 (holder-orf) and 1 W11028738 (holder-orf) and 1 W11050487 (holder-orf) and 1 W11162117 (holder-orf) and 1 W11167099 (holder-orf)
Near Rochester, NY 14612
David
Job Details:
06/27/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02
Unit had a crack in the isolation valve causing a leak ordering valve quoted for valve. Customer denied repair.
Near Lima, NY 14485
Steve
Job Details:
06/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Found icemaker fan is not blowing cold air to ice maker and condensation build up around facia. The fill tube is also frozen. Ordering fan and fill tube heater; rqstng P&A on 1 W10846539 (Icebox fan) and 1 W11087201 (Fill tube heater)
Near Rochester, NY 14620
David
Job Details:
06/27/2020
WASHER WHIRLPOOL WTW4955HW1
Q1 no q2 no q3 no Incorrect hose was ordered by mistake. Re ordering hose ; ordrng 1 W11244231 (Drain hose)
Near Fairport, NY 14450
Dave
Job Details:
06/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Ice maker making ice intermittently . Installed ice maker . Cycled ice maker . Unit tested good . Customer will monitor
Near Rochester, NY 14618
Evan
Job Details:
06/27/2020
WASHER WHIRLPOOL WTW6600SW1
Customer stated that unit was not finishing cycle and would flash OL code during cycle. Discovered that basket was seized on shaft causing unit not to engage into spin properly. Discovered that teeth on drive hub are worn causing issue. Advised customer is would be wise to replace drive shaft and bearing on machine also. Ordering drive hub and bearing kit. ; ordrng 1 W10435302 (BEARING KIT ) and 1 W10820039 (DRIVE HUB)
Near Avon, NY 14414
Steve
Job Details:
06/27/2020
WASHER WHIRLPOOL WFW94HEXW2
Found vent tube on top of drum was disconnected at the drum. Glues plastic vent fastener to tub. Added dielectric grease to dispenser motor connections. Tested washer in diagnostics. Tested good. Also ran regular wash and dispenser motor is actuating properly.
Near Rochester, NY 14606
David
Job Details:
06/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05
Q1 no q2 no q3 no Filter housing is leaking at water tube connections and has damaged the floor. Pics attached. Ordering tube. Verbal signature ; ordrng 1 W11172791 (Filter housing) and 1 W11162036 (Tube) and 1 W11162040 (Tube)
Near Victor, NY 14564
Steve
Job Details:
06/27/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02
Replaced evaporator for low charge and recharged. The refigerator is cooling as expected; used 1 WPW10143759 (Die drier) from stock
Near Fairport, NY 14450
Dave
Job Details:
06/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Replaced wash pump and control . Tested unit in auto diagnostics. Tested good .heater tested good .
Near Honeoye Falls, NY 14472
Dave
Job Details:
06/27/2020
DRYER WHIRLPOOL WET4027HW0
Spoke with customer . Dryer drum not in . Rescheduled ; schdld next appmnt for 7/6 MON !
Near Rochester, NY 14616
David
Job Details:
06/27/2020
WASHER MAYTAG MHW5500FW1
Unit was not completing cycles due to a f9e1 long drain error. Found debris clogging pump screen. Cleaned pump housing and tested.
Near Rochester, NY 14609
Evan
Job Details:
06/27/2020
WASHER WHIRLPOOL WTW7000DW0
"Customer is stating that unit is not spinning out properly. Upon inspection discovered multiple error codes pertaining to lid lock fault (f5e1 ,f5e2,f5e3) unit also has off balance load error code (f0e5). Cleared codes and tested unit in manual test mode. In Manual test mode tested lock with test 000. Lid lock is actuating as it should. Ran test 12 (high spin) unit is spinning out as it should. After finishing tested could hear lock trying to actuate but never unlock. Lock is failing. Replaced lock. Tested unit. Unit tested good ; used 1 W10810403 (LID LOCK ASSY) from stock"
Near Farmington, NY 14425
Dave
Job Details:
06/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00
Replaced compressor. Evaporator and UV drier . Unit tested good . Full frost pattern ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4' and 1 WPW10143759 DRIER-UV DYE
Near Spencerport, NY 14559
David
Job Details:
06/27/2020
DISHWASHER KITCHENAID KDFE304DBL0
Found leak in drain hose extension ordering 12 ft hose to eliminate damaged hose ; ordrng 1 3385556 (Hose)
Near Bloomfield, NY 14469
Dave
Job Details:
06/27/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00
Spoke with customer . Putting them on for Monday . Part should be in .; schdld next appmnt for 6/29 MON !
Near Farmington, NY 14425
Dave
Job Details:
06/27/2020
DRYER WHIRLPOOL WTW5800BW0
F7E5 shift fault F7E6 motor fault . Actuator is broken . Replaced actuator with part WPW10006355 . Calibrated unit and tested auto diagnostics. Unit tested good . ; used 1 WPW10006355 (ACTUATOR) from stock
Near Pittsford, NY 14534
Dave
Job Details:
06/27/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS01
Replaced controls unit still not cooling . Called techline 7728116451 . Used kill o watt meter to check watts . The compressor was fully ramped up in speed watts were 36 . Which isn’t enough . Techline says that unit has no refrigerant and needs nitrogen to find the leak and to fill unit . Customer is getting unit exchanged from dealer .
Near Fairport, NY 14450
Steve
Job Details:
06/27/2020
REFRIGERATOR MAYTAG MFF2558VEW2
Added permagum to top left freezer gasket for warm air entering freezer and causing frost build up. Customer to monitor. If problem persists preorder W10443319 quoted 124 for gasket 15 for shipping and 104.65 for labor.
Near Pittsford, NY 14534
Steve
Job Details:
06/27/2020
WASHER FRIGIDAIRE FAFW3921NW0
Replaced main console for leds blank on two cycles. The console tests good.
Near Irondequoit, NY 14609
Evan
Job Details:
06/27/2020
DRYER WHIRLPOOL MEDX655DW1
Replacing power cord due to cord not providing full 240v to unit. Replaced cord. Tested unit. Unit tested good
Near Irondequoit, NY 14617
David
Job Details:
06/27/2020
DISHWASHER WHIRLPOOL WDF510PAYSA
Unit willl not run due to a faulty control. Customer is out of warranty. Notified customer of warranty status two hours before I entered the home. They refused to pay. No work can continue until service fee is paid.
Near Webster, NY 14580
Evan
Job Details:
06/27/2020
WASHER WHIRLPOOL WTW5550XW3
Replacing drain pump due to old pump failing causing unit not to drain. Replaced pump. Ran tested cycle. Unit completed cycle as it should. Unit tested good
Near Rochester, NY 14621
David
Job Details:
06/27/2020
RANGE WHIRLPOOL WFE550S0HZ1
F1e0 control error. Replaced main control per techsheet and repaired broken wire to bake element. Surface elements and oven tested good. Customer will need to o replace cracked receptacle. Left unit unplugged after testing
Near Rochester, NY 14620
Evan
Job Details:
06/27/2020
WASHER WHIRLPOOL WTW4816FW2
Customer stating that unit is not spinning out as it should. Checked for error codes upon arrival. Discovered error code f7e5 for basket speed fault. Ran tachometer verification test. Optical sensor on Actuator is causing issue. Replaced actuator. Ran test cycle. Unit completed cycle as it should. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock
Near Rochester, NY 14606
David
Job Details:
06/27/2020
RANGE WHIRLPOOL WFG525S0HZ
Oven would not ignite due to a poor connection at the bake ignitor. Reconnected and unit tested good
Near East Rochester, NY 14445
Evan
Job Details:
06/27/2020
RANGE KITCHENAID KSGG700ESS1
Customer stated that left front burner flame will go out periodically when burner is set to simmer. Adjusted flame height at valve to customers satisfaction. Tested burner. Unit tested good
Near Spencerport, NY 14559
David
Job Details:
06/27/2020
DISHWASHER MAYTAG MDB8959SFZ4
Q1 no q2 no q3 ReplacedBroken upper rails under S22916 pointer unit tested good Verbal signature ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14623
Steve
Job Details:
06/27/2020
DISHWASHER WHIRLPOOL WDT710PAHB1
WQMYB00FPL1 replaced motor sump for not washing. The dishwasher tests good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near West Henrietta, NY 14586
Steve
Job Details:
06/27/2020
DRYER WHIRLPOOL WED5620HW1
Sr# 7728187778. Tested heat on timed dry and high heat. Cycling properly with High 160 low 135. Vent tests good and is short. Called tech line and sensor bars are working as expected. Waited ten minutes with wet washcloth on sensor bars to se of it shut off early. It did not shut off early. The dryer tests good.
Near Rochester, NY 14610
Evan
Job Details:
06/27/2020
WASHER MAYTAG MVWB750WQ1
Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing had failed causing issue. Replaced bearing using bearing kit. Ran test cycle. Unit tested good ; used 1 W10435302 (BEARING) from stock
Near Pittsford, NY 14534
Dave
Job Details:
06/26/2020
WASHER GE WHRE5550K2WW
Washer falling apart on the inside . Pieces of metal are all over inside the tub and a piece found its way to the drain pump . Customer is going to look for a new machine
Near Pittsford, NY 14534
Dave
Job Details:
06/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Condenser coil is vibrating on bottom of unit .put piece of foam between condenser and bottom panel . Customer said that the damper would get some ice build up explained that moisture can do that if doors are open for extended time and items are not sealed inside unit .damper is functioning. Evaporator has good frost pattern. Door gaskets sealing all the way around . Sealed cabinet.. Defrost heater works . Unit tested good
Near Rochester, NY 14610
Evan
Job Details:
06/26/2020
WASHER MAYTAG MVWB765FW3
Customer stated that unit was bunching up clothes and not spinning correctly. Checked for error codes upon arrival. No codes present. Ran diagnostic cycle unit completed cycle as it should. During agitation portion of diagnostic cycle could hear noise customer was referring too. Discovered that rotor bolt was loose causing rotor to make noise when changing from spin to agitate. Tightened bolt and ran unit again. Could not replicate issue. Unit tested good
Near Rochester, NY 14620
Evan
Job Details:
06/26/2020
RANGE WHIRLPOOL KFGG500ESS2
Replacing left side panel due to original panel having small dent upon delivery. Replaced side panel. Unit tested good
Near Brighton, NY 14610
Steve
Job Details:
06/26/2020
REFRIGERATOR GE PFS22SISDSS
Replaced ice maker for no ice
Near Penfield, NY 14526
Evan
Job Details:
06/26/2020
DISHWASHER MAYTAG MDB4709PAW2
Customer stated that unit is leaking from right corner of machine. Discovered that door gasket was unseated on right side causing issue. Trimmed gasket and placed back into channel. Ran unit and could not replicate issue.
Near Webster, NY 14580
Evan
Job Details:
06/26/2020
WASHER MAYTAG MVWB765FW0
Replacing console due to unit failing to respond to commands. Replaced console. Ran diagnostic cycle. Unit completed cycle as it should. Ran test cycle outside of test mode to confirm function. Unit tested good
Near Victor, NY 14564
Dave
Job Details:
06/26/2020
REFRIGERATOR MAYTAG MFI2570FEZ01
Ice maker fill cup was frozen . Dethawed cup . Checked water pressure was good . Ran test cycle and checked fill tube pressure . Good . Cycled ice maker . Ice maker tested good .
Near Rochester, NY 14610
Steve
Job Details:
06/26/2020
REFRIGERATOR GE PFSF2MIXA WW
Replaced bail arm for too much ice
Near Farmington, NY 14425
Dave
Job Details:
06/26/2020
WASHER WHIRLPOOL WTW7300DW1
F0E3 overload error F0E5 off balance error F7E8 motor stator over temperature . Calibrated unit . Ran auto diagnostics. Unit tested good .
Near Ontario, NY 14519
Evan
Job Details:
06/26/2020
OVEN WHIRLPOOL K0DE500ESS04
Customer stated that interior door glass is dirty. Technician explained that due to vent being at top of door of food is not covered grease /debris will work its way through the vent into the glass. Customer is happy with performance of unit but stating that this issue is unacceptable. Technician offered to disassemble door for customer to clean interior door glass. Customer does not want technician to disassemble door. Called techline to document issue. Techline agent stated that any items with high moisture will cause this issue if not covered due to vent being located at top of door. Customer states they will be contacting manufacturer about issue. SR: 7728174322
Near Rochester, NY 14607
Steve
Job Details:
06/26/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00
Replaced both thermistors for erratic operation.
Near Farmington, NY 14425
Dave
Job Details:
06/26/2020
DISHWASHER KITCHENAID KDPE234GPS0
F6E4 float switch found debris under the float . Removed debris and tested in diagnostics. Unit tested good and heater is good . Cleared error codes .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Hilton, NY 14468
David
Job Details:
06/26/2020
DISHWASHER KITCHENAID KDPE234GPS0
Front panel is developing rust along the console. Ordering panel ; ordrng 1 W11157407 (panel)
Near Rochester, NY 14621
Steve
Job Details:
06/26/2020
WASHER MAYTAG MVWB835DC3
Tested washer and it is bouncing due to weak floor. Also found loss of power error code. Found cord connected to power strip in between wall and washer. May be loosing power at that connection when washer is shaking.
Near Irondequoit, NY 14617
Steve
Job Details:
06/26/2020
FREEZER FRIGIDAIRE FFC0522DW16
Compressor running but not cooling. The cost of compressor replacement outweighs replacing unit.
Near Rochester, NY 14612
Steve
Job Details:
06/26/2020
REFRIGERATOR KITCHENAID KBFS20EVWH10
Unit is in the garage. Customer states unit was very loud. Freezer evap looks good. Compressor is running. No abnormal noises. Lowered feet do doors close better. Removed ice maker for extra room in freezer
Near Irondequoit, NY 14622
Evan
Job Details:
06/26/2020
DISHWASHER MAYTAG MDB8989SHZ0
Customer stated that unit would not fill. Discovered that connector for water valve was broken off causing issue. Replaced water valve and tested unit. Unit tested good
Near Caledonia, NY 14423
Steve
Job Details:
06/26/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03
Ice maker is only making about 1/4 amount of is in 24 hours. Cubes look good. Tested all fans and they are good. Inspected freezer evap area for frost build up. That area looks good. Lowered temp in freezer. -2 Ordering ice maker for low production. ; ordrng 1 WPW10764668 (ice maker)
Near Spencerport, NY 14559
David
Job Details:
06/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Q1 no q2 no q3 no Freezer door had been held open for a period of time causing frost on product. Verified door self closure was working properly. Adjusted rails and calibrated measured fill for the customer Verbal signature is
Near Rochester, NY 14620
David
Job Details:
06/26/2020
DISHWASHER KENMORE 587.151594
Replaced tub gasket and lower door seal due to a small leak. Unit tested good
Near Rochester, NY 14620
David
Job Details:
06/26/2020
WASHER FRIGIDAIRE FAFW4011LW0
Replaced door latch and tested. Unit tested good
Near Canandaigua, NY 14424
Dave
Job Details:
06/26/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Freezer frosting up . Gaskets are good . Find gap between liner and unit . Sealed both cabinets . Gave tips on unit and best practices including making sure fruit and vegetables are covered . Unit tested good .
Near Webster, NY 14580
David
Job Details:
06/26/2020
REFRIGERATOR MAYTAG MBF1958FEZ03
Q1 no q2 no q3 no Replaced door camHinges and stop. Door closing properly Verbal signature
Near Rochester, NY 14617
David
Job Details:
06/26/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ
Replaced shelf supports that were interfering with crisper closure.
Near Bloomfield, NY 14469
Dave
Job Details:
06/26/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00
"Freezer evap fan not working. Unit has voltage going to fan but fan isn’t working order fan and blade .; rqstng P&A on 1 4389144 (motor,evap.fan) and 1 WP2169142 (evaporator fan blade)"
Near Rochester, NY 14624
David
Job Details:
06/26/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00
Found leak alt discharge tube near condenser and due on the fresh food evaporator. Removed muffler and repaired leak at evaporator. While repairing evaporator the deli cover cracked ordering cover. Unit began cooling after it was recharged. Customer to monitor ; ordrng 1 WPW10398004 (appliance cover-canv)
Near Rochester, NY 14617
Evan
Job Details:
06/26/2020
DISHWASHER MAYTAG MDB4949SDZ0
Customer stated that detergent dispenser spring had popped out of channel. Tech was able to reinstall spring and tested dispenser in diagnostic mode. Door opened as it should. Unit tested good. Collecting service call fee
Near Rochester, NY 14621
Evan
Job Details:
06/26/2020
WASHER WHIRLPOOL MVWC565FW1
Replaced lid lock due to unit not actuating lock. Replaced lock and discovered that control is causing issue. Customer can not afford to replace control at this time. She will contact office when she has enough.
Near Bloomfield, NY 14469
Dave
Job Details:
06/26/2020
WASHER WHIRLPOOL WTW4816FW2
Washer is squeaking a lot during spin found it is coming from the gear case . ordering gearcase ; rqstng P&A on 1 W11255272 (gearcase)
Near Rochester, NY 14621
Evan
Job Details:
06/20/2020
WASHER WHIRLPOOL MVWC565FW1
Customer stating unit will not run cycle. Upon inspection discovered multiple error codes relating to lid lock. Discovered lid lock is failing. Ordering lid lock; ordrng 1 W11307244 (LID LOCK )