Job well done.
Gerard - Conesus, NY
The freezer was diagnosed and an appointment was set up for the repair. The technician showed up and completed the repair and our freezer is now holding -2! Everything was left neat after the repair was completed.
Derek - Rochester, NY
He did a good job
Very Professional, Great Problem Solver
June - Rochester, NY
The service repairer worked efficiently even in his leaving to get proper part and return to finish the job. The heat is right on point. Thank you for your excellent service. I will highly recommend your business!
David - Rochester, NY
David was very professional and efficient.
Very thorough and helpful
Dave - Webster, NY
Great experience - knowledgeable, courteous, timely
Karen - Ontario, NY
Kevin - Honeoye Falls, NY
Whirlpool dryer inspection
Craig - Holley, NY
Cynthia - Rochester, NY
My refrigerator has not worked properly since being installed 4 years ago, the visit by Mr Long has given me hope that my refrigerator will finally be fixed and if not he will be back. He is polite, listens and understands the problem. He wears foot covers and never leaves a mess, he always mops up every inch of water and ice. They text you a reminder of your appointment, plus call when en route could not ask for more.
Joanne - Rochester, NY
Pat - Pittsford, NY
Expert service done in a timely manner and he got us back in order with our washer! What a relief! Awesome 👍 price!
Kitchen aid oven repair
Shantal - Pittsford, NY
First class service and help, recommended
Jeraldine - Rochester, NY
Dave was very knowledgeable and professional. In and out with no problems.
Brian - Scottsville, NY
Steve did a fantastic job of fixing my washer. Correct parts and had it repaired in no time. Highly recommend.
Jordan - Fairport, NY
Tech listened to my concerns and address the issue. He went above my expectations by performing additional work that should prevent similar issues in the future. He completed the work quickly and professionally.
Mark - Rushville, NY
Fixed Fridge Happy Customer
Cecilia - Pittsford, NY
There service issue was what I thought it was and the technician identified it and fixed it within minutes.
Douglas - Penfield, NY
Great job, in and out real quick
Janet - Rochester, NY
Shaiman is a very diligent, gentle person, but was at a disadvantage because the fridge is apparently not repairable.
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Super nice tech
Kathleen - Fairport, NY
First time customer
Wendy - Rochester, NY
I am pleased with the service provided. I am not familiar with the competitor's pricing but the quote of the job included a discount so I rated accordingly.
Kathy - Rochester, NY
WAS ON TIME- ORDER THE PART NEEDED, CAME BACK DONE IN NO TIME, AWSOME
Melissa - Pittsford, NY
Steve was great to have as our technician. He’s on time and easy to talk with when dealing with the technical side of his work. We will be sore to use them again if needed!
Adams - Rochester, NY
Molly - Rochester, NY
Tracey - Avon, NY
He had gone over amd beyond to help. Im extremely satisfied with his service.
Betsy - Hamlin, NY
Tracking so I knew approximate time and a call. Took care of issue and explained how things work. Found another issue and was able to correct it very quickly Thanks
Marianne - Hilton, NY
I was very pleased with the service that David provided on 6/27/2019. He called before he came out and explained everything he did and the reason why this happened to my refrigerator.
Jane - Rochester, NY
Shaiman arrived on time, was respectful, friendly and professional. He attended to the washing machine diligently and reported his findings in an easy-to-understand way. He listened carefully to my concerns as well.
Dennis - Pittsford, NY
Evan is terrific. We trust his expertise and judgement. We are confident of his knowledge and skill.
Whirlpool service call
Babeth - Rochester, NY
fast, great explanation of problem
Marsha - Pittsford, NY
James - Gates, NY
Morgan - Penfield, NY
Evan was fabulous....he got the job done and was extremely personable throughout the process. I will definitely be requesting him for future visits.
Mary - Avon, NY
Dave came to fix my washing machine. He did his best to avoid my having to purchase parts by cleaning the connections. When that approach did not fix the machine, he returned and quickly replaced the part and cleaned out the gasket around the basket for me. Dave was pleasant and very professional and helpful. I appreciated him trying to save me some money on his first visit.
Robert - Webster, NY
Had it fixed in 30 minutes. Very clean and professional
Gregory - Brockport, NY
Great service - went the extra mile
Stephen - East Rochester, NY
Dave took care of our issue and even checked everything over and adjusted our fridge doors. Very personable too.
Terrie - Rochester, NY
Dave? the tech was on time, explained the possible reasons for the problem we were experiencing, inspected the fridge and was thorough, kind and respectful.
tech was very courteous and patient with us in determining prob
Renato - Rochester, NY
Leticia - Webster, NY
Very nice, personable ,fast service
Steve fixed my freezer!
erstinehour - Rochester, NY
Phillippe - Rochester, NY
The tecnichian did a great job. Quickly found the issue and resolved it.
Great service, smart tech
Joanna - Pittsford, NY
Judy - Farmington, NY
very friendly service
Susan - Rochester, NY
Service call cost is a little high, part and labor cost OK
Ruth - Rochester, NY
Professional and great service.
Patti - Ontario, NY
Pauline - Rochester, NY
I was given an appointment, when I was speaking with representative.Shortly after that call I rec'd a call and was given an earlier appointment to have a technician come out. The technician came out the same day. The technician called when he was on his way. Technician was very professional and got right to inspecting. Technician was very nice, explained everything to me. I was completely satisfied with the service I received.
Lashasha - Rochester, NY
Ann - Rochester, NY
Steve did a great job. He was very personable and professional and in and out quickly.
Agned - Holley, NY
Service person arrived on time greeted me introduced himself. Listened carefully. Resolved issue quickly. Was courteous friendly and knowledgeable.
Jennifer - Rochester, NY
They were able to come earlier than promised and got the job done quickly. Friendly and well groomed.
Kathy - Victor, NY
Steve was awesome
Brent - Canandaigua, NY
Dave Flint did an excellent job. He showed up on time and quickly determined the root cause.
Friendly, knowledgeable professional.
Keith - Webster, NY
Evan was polite and efficient. Highly recommend.
June - Rochester, NY
Service tech provided excellent service! He was prompt and efficient. My dryer performs better than before!! Thank you for your service and I'll highly recommend your business to anyone in need.
Personable, knowledgeable technician
Cindy - Rochester, NY
Richard - Pittsford, NY
Our service tech was most accommodating, knowledgeable and courteous. He repaired our appliances to our complete satisfaction.
Martin - Rochester, NY
Fast, Great Service
Scott - Pittsford, NY
Resolved my issue in less than 2 minutes.
Quick and done right
Ebby - Rochester, NY
Professional and efficient!
Anthony - Webster, NY
Dave Long did a great job of quickly diagnosing and repairing the problem with our washing machine. Very happy with the service!
Wayne - Perry, NY
My washer wouldn't do a thing. Dave came out look at it and he couldn't make it to anything so he order a control board and a few other parts and got it to work
Ken - Penfield, NY
Keren - Henrietta, NY
I loved being able to be up to date on soon the tech would arrive
Christina - Palmyra, NY
Tech was very helpful and went out of his way to help me with water flow to refrigerator.
Service was great
David - Ontario, NY
Service Rep Dave was courteous, friendly, & efficient. Website made it easy to track his progress through earlier service calls and pinpoint his arrival time
great service. very professional.
Ella - Rochester, NY
Great repair and quick
Christian - Macedon, NY
Neat and friendly!!
Christine - Rochester, NY
Prompt, neat and friendly. so far no complaints with the repair.
Problem Solved ... No More Leaks!
JayJay - Rochester, NY
The tech arrived on time, and repair performed under the extended warranty was completed in one visit. Can't comment on pricing, as the repair (parts and labor) was covered under warranty.
Janet - Rochester, NY
Dave was thorough and knew his job. Also, a pleasant young man.
Great service by an even greater tech!!!
John - Penfield, NY
Dave is a true professional, courteous, knowledgeable, caring and so easy to deal with. More companies need more Dave's, he is a credit to his profession!!!
Tracy - Rochester, NY
Our refrigerator was delivered with a broken part. The technicians replaced the part efficiently. There was no cost to us.
Wayne - Perry, NY
I"m am new to the computer washing machines. Steve was very helpful in telling me what cycles to use and the kinds of soap not to use. He told me that I should get the extended warrant and why.
Scott - Fairport, NY
A follow up call to an earlier repair regarding the freezer frosting. This time it was a plugged drain and not sure how that happened since it is less than 3 years old but they resolved it.
Evan was fantastic !!
Joe - Webster, NY
Evan was very professional, friendly, and courteous. He diagnosed my problem immediately and replace the parts that needed to be replaced and now my dishwasher is working back to normal !!
Lawrence - Ontario, NY
service man was very informative
Honest reliable service
Tim - Fairport, NY
Our tech called 10 min before arriving, arrived on time and was very pleasant and honest. He appeared to be very confident and skilled. He quickly troubleshot our oven’s issue, answered all our questions and repaired the problem. We would recommend him to anyone needing appliance repair service.
Catherine - Fairport, NY
he tried to fix my complaint, but couldn't. This fridge is just noisy
Great service, the price is regular
Victor - Rochester, NY
The tech Evan was very polite, helpful, knowledgeable and efficient.
Very professional Technician!
Jon - Williamson, NY
Jonathan - Macedon, NY
City maintenance supervisor
Mildred - Rochester, NY
Evan does great work
Great service. Welcome service over previous servicer.
Paul - Canandaigua, NY
City maintenance supervisor
Mj - Rochester, NY
Evan is a great tech
Thorough Job, Friendly Technician!
Brandon - Spencerport, NY
Shaiman was very to the point and informative. During the service call he did his homework with both the manufacturer and ApplianceTec's own resources (we learned my dryer was over 20 years old).
David - Penfield, NY
Michael - Rochester, NY
Lois - Macedon, NY
John - Rochester, NY
Great service x2 Dave
Breana - Webster, NY
Dave was very knowledgeable and came up with a good resolution.
Kate - Dansville, NY
Dave was professional and courteous. Addressed the problem quickly. Asked if I had any questions about my new fridge. Gave me some tips.
Susan - Rochester, NY
So quick and informative!
christopher - Rochester, NY
Anglin - Rochester, NY
Great Service, Awesome young man, very professional.
A Unique Issue - - Solved
Helen - Ontario, NY
Incredibly satisfied that Dave took such an intense initiative to research the issue here, until he was able to determine that the problem I was experiencing was caused by the "Manufacturer" providing me with an owner's manual that contained erroneous and misleading - outdated information. As a customer, I am Very Pleased that Dave Flint resolved the problem for me, and hopefully, the information will help many other customers...
Ed - Williamson, NY
Very professional. Courteous very happy with the service.
Paula - Rochester, NY
Jaye - Livonia, NY
Carol - Pittsford, NY
Stephen - Rochester, NY
We were still under warranty but the service we received was excellent. Thank you.
Victoria - Caledonia, NY
Tammy - Webster, NY
David Long was a repeat service tech... always very knowledgeable, on time, respectful and quick.
Joelle - Honeoye Falls, NY
Was helpful, not sure the machine will perform like I want but there’s not much else they can do
Richard - Fairport, NY
showed up on time, did what was appropriate under warranty
Andy - Honeoye Falls, NY
Hellen - Pittsford, NY
Quick easy service call
Kevin - Rochester, NY
Michael - Ontario, NY
Very knowledgeable, Great commication skills ,from Dave and office .smoth,professionals
Whirlpool Washer service
Robil - Fairport, NY
Excellent service. Verified appointment on line and called 15 minutes before arriving. Technician was very thorough checking out the problem and explaining it.
Lisa - Spencerport, NY
Great service on time and quick
Juanita - Hilton, NY
Angi - Webster, NY
Great Service! Thank You Evan for getting my Maytag up and running again!
Mark - Hilton, NY
They arrived when they said they would and were very professional.Diagnosed the problem and completed the repair quickly.
Christopher - Rochester, NY
Steve did an excellent job. Our main problem was the leak. He fixed the leak and showed me how to do the same in the future. He also fixed the touchpad so we have all of the water/ice dispensing functions again. Cleaned under fridge.
Quick great service
Joel - Ontario, NY
Robert - Rochester, NY
This survey does not apply to me, plants tech did their part but the refrigerator is faulty
Jean - Rochester, NY
My refrigerator needs to be replaced. Your technicians have been here three times and tried to fix the problem but it is still not fixed. It is a new refrigerator and it is my believe that it should be replaced. A new refrigerator should not have to have ceiling to put around it or heat it up with a hairdryer. Your techs were fine, The refrigerator is not. Hopefully I can get it replaced. I will answer To pull questions below so I can submit it. However I do not believe this applies to me
Mindy - Hemlock, NY
David - Pittsford, NY
This was our second experience using Appliance Tec and like the first time, we received timely, quality, professional service. Our Tec, Dave F., was courteous, personable and professional. Would highly recommend these folks for service.
Great service and information!
Tracy - Victor, NY
Was given some great tips outside of helping with our issue.
Answered all my questions
Paul - Penfield, NY
On time, fixed problem, worked hard, very nice
Ken - Penfield, NY
Evan Ercolamento showed up right after he called. Checked our dishwasher and provided a very minimal repair. Service charge seemed a little high, however satisfied with the results.
Prompt and satisfactory service
Barbara - Webster, NY
Very pleasent tech! Greast service!
Linda - Groveland, NY
Took to long for part to come in!
Richard - Fairport, NY
Appliance was only 35 days old therefore it was under warranty.
Great experience as my appliance was fixed
Cynthia - Rochester, NY
Wonderful customer service, found the issue quickly, fixed and cleaned up, all the while being pleasant & personable!!! What more could a customer ask for?
Kate - Dansville, NY
Steve was very professional. He was polite and respectful. He fixed the issue quickly. My water line was kinked and had air in the line. Has me test it and worked great!
Thomas - Fairport, NY
Mark - Rushville, NY
Barrara - Rochester, NY
Very professional and friendly!
Michael - Rochester, NY
Very good job Thanks
David - Rochester, NY
The repairman, David Long, was friendly, courteous and professional. He replaced our faulty icemaker quickly and efficiently.
Bruce - Fairport, NY
David did a fine job repairing our microwave. He was very nice and respectful.
Teresa - Rochester, NY
Excellent service pros
Maria - Rochester, NY
The service guys were prompt, quick & efficient, had the parts ordered ahead of time & my machine is working better than new, thank u!!
Angelo - Macedon, NY
Very helpful tech, diagnosed issue and fixed it.
Fantastic service. Very personable
Margaret - Webster, NY
Evan was knowledgeable and professional.
Irene - Rochester, NY
Friendly and quick
Hugh - Rochester, NY
Fast and efficient excellent service by a very qualified technician
Anthony - Webster, NY
Noury - Pittsford, NY
He was nice person, very high price & expensive
Steve is professional, personable and efficient.
Anne - Rochester, NY
Everything went well. My refrigerator looks brand new!
Diane - Victor, NY
Thomas - Conesus, NY
Dave was prompt, informative, very competent and gave good advice. Nice to have in a repair service! Wish you serviced Bosch appliances!
Sandy - Geneva, NY
Great company. Service tech is very knowledgeable and extremely nice.
Stephanie and Ben - Rochester, NY
Our tech was a pleasure to work with. On time, pleasant, and efficient.
Tricia - Webster, NY
Geoff - Fairport, NY
James - Lima, NY
Steve was very neet, knowledgable and quick
Joanna - Rochester, NY
Great service. Very knowledgeable
great service, professional & friendly tech
Patricia - Rochester, NY
i had a new appliance with a part defect. It was fixed quickly by the tech. He noticed I had another new appliance and asked if it was working well. I will ask for this tech again if I have any other problems with my appliances. No cost new appliance.
Michael - Rochester, NY
Shaiman was very friendly, knowledgeable, and customer friendly. It was a great service call. No issues or complaints from my end.
John - Canandaigua, NY
Dave did an awesome job with our leaky dishwasher. He was the 4th tech to work on it and the only one to correct the problem.
Polite and Efficient
Kevin - Fairport, NY
David did an excellent job diagnosing the issue and correcting the problem at an affordable cost.
Samantha - Pittsford, NY
Fair and honest service
Daniel - Brockport, NY
The service tech saved me money with an honest assessment of the problem. I feel that most techs would have charged me for a new part that I did not need. I highly recommend this company.
Terry - Ontario, NY
Martin - Rochester, NY
Eric - Rochester, NY
Friendly ,Professional & Convenient !
Bobbie - Honeoye Falls, NY
Donald - Webster, NY
Dave and John did great
Dave and John were great . I think that the 2 of them were a little confused about a situation of the fan? But they decided to order a new one . They
Kim - Rochester, NY
Too Expensive for the short amount of time tech was in my house.
Zach - Rochester, NY
Price should be an estimate of time Tech is in the house not a standard amount. $98 to tell me I needed a new dryer. Could have been half that amount at least. The tech wasn’t at my house that long, less than 20 minutes. $98 for one house call seems extremely high to me.
Response from Appliance Tec:
We wish we were able to provide the level of service we do at half the cost but, that's not possible. We understand the service call may seem expensive but there really are significant "up front" costs for us just to get to our customer's homes. We try to provide the best appliance service available and we try to keep our prices as reasonable as possible. Our $89.95 service call isn't out of line when compared to other professionally staffed and trained companies. We hope you understand.
Richard - Webster, NY
Everything went well and on time. Everything was easy. The squeak in the door is still present, but the tech explained and we will learn to live with it.
Kim - Marion, NY
From start to finish, this was a pleasant experience. Excellent communication on timing and I loved the ability to track your technicians. Evan was polite, professional and very knowledgeable! I would definitely use Appliance Tec again.
Michele - Webster, NY
Serviceman very nice.
John - Canandaigua, NY
Dave did an awesome job correcting the leak from our dishwasher
Tina - Rochester, NY
I found Steve to be argumentative and rude! He was quick to cut you off when voicing your concerns. I would not want him back in my home!
Response from Appliance Tec:
We are sorry to hear about this conflict with Steve. Please know this is not typical as Steve has a great reputation with his customers. We do know, after many years in business, that sometimes personalities will collide. When this happens we make sure that future service calls are run by a different technician. Once again, our apologies for you having less than a great experience with our company.
Freezer not making ice
Carol - Rochester, NY
David did a nice job. Kim did a great job of getting us in quickly since we had company coming for the weekend. It didn't make much ice the first day so I'm anxious to see if it made a lot subsequently. So glad to have you to call Jeff. /crt
Larry - Fairport, NY
Therese - Rochester, NY
Linda - Ontario, NY
It was a challenge installing the new gasket on the refrigerator door and he kept his cool while he was struggling, as the gasket appeared to be smaller than the old one he was replacing.
Great service. Very knowledgeable. Respectful of owners property. Professional.
Ron and Fran - Hilton, NY
Stan - Rochester, NY
Dave F is excellent. Knowledgeable, friendly, and provides wonderful customer service.
Great Maintenance service provided
Ken - Webster, NY
The service tech made sure my issues were resolved during his visit!
Day was terrific technician. Informative, helpful, clean. Enjoyed working with them and would recommend them to others without hesitation
Michael - Pittsford, NY
See above. Five stars
Nicholas - Penfield, NY
Mary - West Henrietta, NY
Steve was very professional
Alan - Victor, NY
Colin - Rochester, NY
Shaiman did an excellent job diagnosing the issue and resolving the matter.
Julie - Ontario, NY
I was very happy with the repair service. Never a good experience paying for repair of what I feel is a fairly new appliance, that being on the manufacturer not the service porvider.
Bruce - Rochester, NY
Shaiman was on time very patient when trying to ask the correct question to diagnose my problem, the fix was spot on.
He knew what was wrong before he even arrived! Awesome!
Sandra - Victor, NY
He was fast, polite, helpful, and brought the new motor for my new dishwasher(KitchenAid never said anything about knowing about faulty motors!). So far, so good with new motor. Very please with this service repair!
He was on time very nice
Chris - Spencerport, NY
He did a great job repairing the knocking
Lori - Hilton, NY
Excellent customer service! The technician Dave L. Was prompt, courteous and professional. He explained everything very thoroughly.
GREAT SERVICE - Technician was awesome
Tony - Palmyra, NY
Steve was on time, courteous, and very professional; highly recommend him and the company!
Kay - Rochester, NY
John - Canandaigua, NY
Shaiman was very professional and did a great job. I could tell he was very knowledgeable. Unfortunately the dishwasher did not leak during the service call.
John - Penfield, NY
Great service, informative and great work attitude!
Great service. Extremely knowledgeable.
Helen - Pittsford, NY
Very professional. Very capable. Very knowledgeable. Very experienced. Very respectful. Very accommodating.
Robin - Hamlin, NY
Great guy. On time, efficient , friendly, helpful . Definitely would be comfortable if needed to call back!
Edward - Webster, NY
Absolutely great service
Dolores - Victor, NY
Christine - Sodus, NY
He was very knowledgeable
Mary - Rochester, NY
DISHWASHER WHIRLPOOL WDP350PAAB6 Q1 n. Q2 n q3 n. Complaint of unit stops mid cycle and has to be restarted. No error codes. Ran diagnostics cycle successfully. Found no issues. Control board makes buzzing noise. Customer is to monitor if problem persists pre order control W10817267 155Sh 15 Labor 106.75
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Unit not defrosting in ff section. Called tech line 7728999966. They advised customer to contact customer service for further action. Defrosted evap.
RANGE JENN AIR JDS1750FP0 Replaced manifold and tested for leaks. Unit functions properly.
REFRIGERATOR KITCHENAID KRFC300ESS03 Q1 n. Q2 n. Q3 n. Unit intermittently makes ice. Tested switch and icemaker. Icemaker makes snapping noise. Replaced icemaker and it cycled upon install. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
WASHER MAYTAG MVWC415EW1 Replaced drain pump . Tested unit in auto diagnostics tested good . Calibrated unit .; dspstn on spec-tagged invntry: 1 WPW10661045 PUMP-WATER
DISHWASHER JENN AIR JDTSS244GP0 Replaced dispenser for door sticking. Unit testedGood
DISHWASHER KITCHENAID KDTE334GPS0 Replacing all parts listed due to unit leaking from front of door. Replaced wash motor and and insulation. Also replaced left side adjuster on upper rack due to tab breaking while removing rack. Tested unit with clear plastic door. Could not replicate issue unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock
DRYER WHIRLPOOL WED75HEFW1 Customer stated that they would like vent cleaned. Cleaned and cleared vent and tested unit. Advised customer that exterior vent will also need to be cleaned. Unit tested good
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Replaced fresh food door. New door sealing well
REFRIGERATOR WHIRLPOOL WRF535SWHV01 -2 in freezer and 37 in fresh food section . Damper is working . Evap fan is working . Gave tips on best location of items also adjusted the freezer in diagnostics down two clicks . Customer will monitor
WASHER WHIRLPOOL WTW8500DW0 Customer stating that lid is cracked and unit will not run cycle. Discovered that lid was cracked in top left corner. Replaced lid. Tested unit. Unit tested good
REFRIGERATOR MAYTAG MFI2569VEB Replaced fill tube to ice maker and installed new water filter . Cycled ice maker . Tested good .
WASHER WHIRLPOOL WFW9200SQ00 Unit making a lot of noise during spin cycle . Shocks are good and so are springs . Checked belt and pulley both are tight . Found the basket seems to be loose . Unit needs new bearing or the basket is broken .
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Qq1 n. Q2 n. Q3 n. Unit frosting on top of freezer. Sealed cabinet liner and molded gasket with heat gun. Customer is to monitor.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced sump assembly due to an open wash motor. Unit tested good
RANGE WHIRLPOOL WFG550S0HZ1 Replacing control due to oven light constantly stating on. Replaced control. Tested unit unit tests good ; used 1 W11258611 (CONTROL ) from stock
RANGE WHIRLPOOL WFG525S0HV1 Customer stated that unit was tagged by local gas company for leaking from regulator. Replaced regulator regulator and tested unit. All burners and bake and broil are functioning as they should. Unit tested good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
RANGE WHIRLPOOL WFG525S0HS0 Customer stated that unit is separating at top of door. Discovered that adhesive on door was not staying attached causing issue. Quoted customer to replace panel. Customer does not want to proceed at this time. Collected service call fee
WASHER WHIRLPOOL MVWB835DW4 Replacing slider due to slider making contact with clutch causing unit to produce noise. Replaced slider. Tested unit. Could not replicate noise. Unit tested good
RANGE WHIRLPOOL MER6600FZ2 Replace cooktop for scratch on arrival. The cooktop tests cook.
COOKTOP MAYTAG MER8700DS0 Q1 n. Q2 n. Q3 n. Bake element melted. Replaced element and tested. Oven functions properly.
FREEZER KITCHENAID KRFF507HPS00 Left rear fresh food led module was shorted causing multiple light to fail. Replaced module and lighting returned. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
WASHER WHIRLPOOL WTW8100BW0 Found seal was squealing when basket turned at low speeds. Removed seal and replaced. Greased and glued seal back into place. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not washing dishes spray arms not rotating. Need pump. Replaced pump and tested. Unit functions properly. Water is not hot when dishwasher is started. Recommend running sink until water is hot before starting cycle and using high temp wash option. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
DISHWASHER WHIRLPOOL WDT750SAHZ0 Bottom spray arm was causing tidal waving and the unit was leaking. Found the bottom spray arm was not on all the way . Turned it until it clicked . Tested unit in diagnostics. Unit tested good.; dspstn on spec-tagged invntry: 1 W11177741 GASKET
REFRIGERATOR MAYTAG MFI2269FRZ04 Replaced dispenser parts and tested. Ice falls down the center of the chute as designed. Unit functions properly.
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced pump and gasket. Ran unit and found no leaks.
WASHER FRIGIDAIRE FFLE3911QW0 Replaced user interface and tested. Unit intermittently working. Called tech support they said issue can occur if lid is warped and not engaging lid lock fully. Adjusted lid switch and found actuator running continuously. Removed actuator and reinstalled and unit was functioning properly. Customer is to monitor.
DISHWASHER KITCHENAID KDTM354ESS3 Replaced motor for stalling motor. The dishwasher tests good
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Found compressor connection not hooked to compressor
COOKTOP KITCHENAID KICU509XSS Unit has F47 error code . Replaced the module . Tested unit . Tested good .
DISHWASHER WHIRLPOOL WDF520PADM7 Unit still leaking after install called Techline. They could not provide an answer but recommended replacingSr7729086925Inlet water valve and float. ; ordrng 1 WPW10346525 (Float) and 1 W11175771 (Valve) and 1 WPW10195536 (Fill assm) and 1 WP8531323 (Gasket)
REFRIGERATOR GE GSS25GSHKCSS Unit is not cooling due to an open evaporator fan motor. Ordering motor ; ordrng 1 WR60X10307 (Evaporator fan)
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Ice maker is broken at the motor and twist tray . Ordering new ice maker W10873791; ordrng 1 W10873791 (icemaker)
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Found unit has low charge. 5e unit had been tapped previously. Added refrigerant to get matching working until repair. ; ordrng 1 W10858281 (evaporator) and 1 WPW10143759 (DYE DRIER), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
DRYER KENMORE 11087086601 "Found hinge is overextended and door is opening when closed. Ordering hinge. ; ordrng 1 WPW10310366 (hinge), dspstn on spec-tagged invntry: 1 279570 LATCH/STRIKE KIT"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Defrost thermistor is out of tolerance causing ice build up near fan. Ordering thermistor. ; ordrng 1 WPW10384183 (Thermistor)
WASHER MAYTAG MVWX700XW2 Customer stating that unit wouldnt fill or run cycle. Discovered f8e1 relating to long fill code and f7e1 relating to basket speed fault. Customer stated that valves on sink were recently changed. Actuated both water valves and both are functioning as they should. Ran tach verification test and confirm that speed sensor is functioning. Control is not correctly sensing when water is in tub due to drain pump timing out. Ordering control ; ordrng 1 W10480132 (CONTROL )
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Replaced board with same result board getting power but not sending power to other board. Ordering both boards ; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec)
RANGE WHIRLPOOL WFG540H0ES0 Rescheduled for next Friday; schdld next appmnt for 10/23 FRI !
DRYER WHIRLPOOL MGD6230RHW0 "Console ordered did not include led screen. Re ordering correct part ; ordrng 1 W11413566 (Console), dspstn on spec-tagged invntry: 1 W11406678 CONSOLE"
MICROWAVE WHIRLPOOL WML55011HS5 Unit is making a loud noise from the turn table ordering turn table motor ; ordrng 1 W11213881 (Turntable)
WASHER WHIRLPOOL LSC9355AN0 "Unit will not drain or spin because the lid switch will not close. Agitator dogs are broken causing poor agitation. Replaced switch and will return with agitator dogs to complete the repair Customer ; ordrng 1 80040 (Agitator dogs), dspstn on spec-tagged invntry: 1 285671 SWITCH-LID"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Replace panel
WASHER WHIRLPOOL WTW6400SW0 Replacing bleach dispenser due to hose running to dispenser cracking and dripping from crack. Also replaced fill hoses per customer request. Tested unit. Unit tested good
DISHWASHER KITCHENAID KDTE234GBL1 Replacing inner door panel and tub plugs due to original interior door panel having dent on top part of panel. Replaced panel. Installed tub plugs. Unit tested good
MICROWAVE JENN AIR JMC3415ES01 Q1 n. Q2 n. Q3 n. Door grinding when opened and turntable makes shuttering noise. Found door panel not aligning on upper hinge and grinding. Turntable motor is binding and making noise. Need door and motor. Parts on back order. ; ordrng 1 W10865477 (motor-turn) and 1 W10872726 (door/mw)
DISHWASHER MAYTAG MDB8959SKZ0 Customer stated that unit is not draining and flashing code. Discovered f9e1 code for unit failing to drain. Discovered that chopper inside pump impeller has Broken off and causing pump impeller not to spin. Removed broken chopper. Tested unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit leaks with filter installed. Filter was seized and housing of filter head cracked when filter was removed. Need plat and head. ; ordrng 1 W11346623 (FILTER HEAD) and 1 WP67001668 (plate- fil)
DRYER MAYTAG MDE3706AYW Replaced rollers and idler and belt for noisy dryer. The dryer tests good.
WASHER WHIRLPOOL WFW5620HW1 Customer stating that unit is producing squealing noise while unit begin to advance into spin. Discovered that noise is coming from suspension rods at rear of machine. Lubricated suspension rods and tested unit. Could not replicate noise. Unit tested good
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Replaced fan, diffuser, machine control, and thermistor due to freezing temps in the fresh food section. Set unit to recommended with the damper in the cold position. This should maintain freezer temperatures while preventing items from freezing in the fresh food section. Customer to monitor. Customer"
REFRIGERATOR KITCHENAID KRFF507ESS01 Found freezer at room temp and frost and ice in fresh food section evaporator. No fans running. Recycled power for two minutes and the refrigerator started to cool properly. Removed frost and ice from fresh food section evaporator. Called tech line. Both thermistors in fresh food section tested good. Customer is going to monitor
RANGE KITCHENAID KODE500ESS02 Customer stating that the unit is heating by itself and sometimes shuts off by itself while in use. Stuck key error code found in diagnostics l. Recommending that the control and console be replaced together and the oven vent be sealed with foil tape. Customer has an NSI service agreement hat we no longer service . They agreed to pay us labor to install parts instead of using another service company with their warranty. Parts are still covered under the manufacturers warranty. ; ordrng 1 W11179310 (Control) and 1 W11086141 (Console)
WASHER MAYTAG MVWX655DW1 Found hub that is holding basket to gearcase was worn causing agitator to spin out of control in spin cycle causing we clothing at end of cycle. ; used 1 W10528947 (HUB) from stock
DRYER WHIRLPOOL WGD49STBW2 Customer decided not to have the dryer converted.
REFRIGERATOR GE PDS22MBRBWW Replaced control for not defrosting freezer. Removed ice fromEvaporator. Thermistors tested ok. Customer to monito
WASHER MAYTAG MVWC465HW0 Replaced lid lock for not locking lid causing no spin. ; used 1 W11307244 (LATCH) from stock
WASHER WHIRLPOOL WTW5000DW2 Tub broken going to office and picking one up tomorrow. Scheduling for tomorrow ; schdld next appmnt for 10/17 SAT !
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Replaced compressor for not starting. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
DRYER WHIRLPOOL MEDB766FW0 Customer stating that unit is still producing rattling noise after repair. Discovered that left side roller was sticking causing noise. Changed out rollers. Ran unit on hight heat for 20 mins could not replicate issue. Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
WASHER MAYTAG GHW9150PW2 Replaced customer supplied part
REFRIGERATOR GE GSHS5KGXGCSS Replaced door stop. Door operates properly
DRYER MAYTAG GEW9250PW1 Found heating element open. Replaced element and thermistor. Cleaned blower housing. Unit functions properly.
OVEN KITCHENAID KEBS109BBL01 "QQ n. Q2 n. Q3 n. Unit not powering on. Bypassed thermal fuse and verified cooling fan operation. Replaced thermal fuse and preheated oven. Cooling fan remains on after cycle is ended. Oven functions properly ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
DRYER MAYTAG MEDE900VJ1 Dryer vent came loose. Reconnected vent and tested.
REFRIGERATOR WHIRLPOOL KBFS20EVWH10 Replaced gaskets and molded with heat gun. One year warranty on repair.
DISHWASHER GE GDF620HMJ2ES Replaced ui for unresponsive ui. The dishwasher tests good
WASHER KENMORE 110.2512281 Q1 n. Q2 n q3 n. Unit not powering on. Disconnected all wires from control and reconnected and unit began functioning. Customer is to monitor. If problem persists replace control.
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Freezer feels warm. Fresh food at 35 set to 40. Replaced control and user interface. Customer is to monitor. If problem persists replace icemaker. WPW10300024; dspstn on spec-tagged invntry: 1 W11043763 CONTROL
WASHER WHIRLPOOL MVWC465HW2 Replacing inlet assembly due to threads being stripped on original assembly causing unit to leak from inlet. Replaced water valve. Tested unit. Unit tested good
WASHER MAYTAG MVWC565FW2 Customer stated that unit would not engage into spin. Checked for error codes no codes present. Ran tested cycle. Unit would not spin or agitate during cycle. Discovered that control is causing issue. Replaced control and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11399433 CONTROL
DISHWASHER KITCHENAID KDTE334GPS0 Replacing drain hose due to customer missing drain hose extension. Replaced extension and tested unit. Unit is draining as it should now. Unit tested good
MICROWAVE WHIRLPOOL WMH53520CS7 Customer stated that door would not acknowledge once it was opened and interior light was not functioning. Issue is with interlock switches. Replaced interlock switches. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
REFRIGERATOR WHIRLPOOL ED2FHEXVB01 Replaced the thermostat and ice door flap with kit . Tested unit . Tested good .
DRYER MAYTAG MED7230HW0 Found the power coming to dryer was bad. L1 has 120 L2 has 63 volts causing tNo heat to dryer.
WASHER WHIRLPOOL WTW7500GC2 Washer had spin limited by water temp error code. Tested valve and cold water was shooting out hot water valve when turned on. Replaced water valve and washer tests good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
DISHWASHER WHIRLPOOL WDTA50SAHW0 Found f7e1 no heat error code. After inspection found the heater wire was disconnected from heater. Reconnected and tested. The heater is heating now.
RANGE WHIRLPOOL WFE505W0HW1 Replacing terminal block and harness due to unit burning up at L1 terminal. Replaced all parts. Tested unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRT519SZDW06 Q1 n. Q2 n. Q3 n. Replaced freezer door. Fresh food door gasket comes loose. Reinstalled gasket and applied silicone around it. Molded gasket with heat gun.
DISHWASHER GE GDF570SSJ0SS Quoted for ui replacement due to becoming unresponsive and after power recycle it works for a while. ; rqstng P&A on 1 WD21X23703 (UI)
MICROWAVE KITCHENAID KMBS104ESS02 "Found microwave first number on display is partially missing. Ordering control board. Left ui with customer to replace on return visit. ; ordrng 1 W10891907 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11197501 CONTROL PANEL"
DISHWASHER JENN AIR JDB8200AWP0 Replaced control and wire harness. Tested unit in diagnostics. Unit tested good . Heater is working ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN and 1 W10473198 CONTROL
WASHER WHIRLPOOL WFW85HEFW1 Unit is intermittently going onto a drain lockout and throwing a water level sensor error. Checked DC voltage to sensor. 5VDC present at the control. Harness tested good. Checked pressure hose and pump. Found small sock stuck in the drain pump. Removed sock and removed pump assembly to inspect inner tub for debris reassembled pump and ran to leak check. Unit tested good Verbal signature ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
WASHER WHIRLPOOL LSQ9030PQ1 Cleaned clogged agitator and replaced dispenser. Agitator dogs are all broken. The bolt holding the agitator on is very rusted and will likely strip/ break if it is removed. Explained this to the customer and we decided not to attempt this repair as it could cause bigger issues. The splashing for the agitator has gone away. Unit tested good.
RANGE KITCHENAID KFDC506JSS00 "Q1 n. Q2 n. Q3 n. Unit having condensation buildup on control panel while using oven. Found door is loose when closing. Tightened door frame screws and retested. Door lifts and drops 1/4 inch on lh side when closing. Called tech line. SR 7729054916. They recommend replacing hinge and receiver. They said foods with higher moisture content will produce steam. If door isn't sealing, moisture can occur. https://www.vvapplianceparts.com/parts/W11096294; ordrng 1 W11096294 (RECEIVER) and 1 W11096978 (HINGE)"
RANGE FRIGIDAIRE LGEF3045KFJ Replacing control due to unit shutting off randomly during cycle. Replaced control. Tested unit. Unit tested good
REFRIGERATOR MAYTAG MFW2055FRZ00 The clips that hold the light housing to the freezer liner have broken off. Ordering housing. Socket left with the customer for next repair. ; ordrng 1 WPW10313917 (Light housing)
WASHER MAYTAG MVWB766FW1 Customer is not available for service Rescheduling for 10/29 ; schdld next appmnt for 10/29 THU 9-12
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 replaced bladder and water union due to unit dripping at dispenser. Also made adjustment to water line at dispenser. Tested unit multiple times. Called tech line to document issue. Could not replicate issue unit tested fine.Sr:7729059959
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit is not producing ice. Upon inspection discovered that unit was failing to run harvest cycle. Replaced ice maker and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
DISHWASHER WHIRLPOOL WDF540PADM3 The door was bouncing back up at fully extended position and the rack was sliding back into dishwasher. Adjusted springs on door so door will stay in fully extended position allowing customer to load and unload dishes.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Unit is making a rattling noise during operation. Found defrost heater wire was stretched in front of the evaporator fan causing the vibration. Adjusted wire and evaporator cover. Noise went away. ; O-emld tckt
WASHER WHIRLPOOL WTW4800XQ1 Q1 n. Q2 n. Q3 n. Unit shakes violently during spin cycle. Suspension is worn and tub is hitting cabinet. Outer tub ring is broken and washer has potential to leak during fill. Need ring and suspension 407.66 total. ; rqstng P&A on 1 W10780048 (suspension) and 1 WPW10215108 (tub ring)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced ice maker motor is hanging up . Replaced ice maker and tested unit . Tested good . Leveled legs . Customer needs to level refrigerator further .
RANGE JENN AIR JDS1750FP0 Q1 n. Q2. N. Q3 n. Lr burner will not turn off. Gas turned off to unit. Attempted to free valve and was not successful. Valve in off position with gas flowing. Called tech line 800-331-74567729057896Jsx6700wp1; ordrng 1 W10790616 (pipe-mnfld)
RANGE WHIRLPOOL WFG525S0JS0 Spoke with customer . They no longer need service.; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Top self under the damper was 33 degrees . A water bottle has frozen . Checked damper functions tested good . Thermistors were good . Bin shelfs were not in the correct location they have to be stacked according to techline . Stacked shelfs . Adjusted temperatures in fresh food and freezer up one degree each from recommended. Unit tested good customer will monitor.; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
WASHER MAYTAG MVWC465HW2 Replaced belt for loose belt causing squeal. The washer tested good.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit was not dispensing water. Installed new valve per techline. Valve was not issue. Discovered that water line was kinked inside cabinet of fridge. Uninstalled valve and cleared line. Unit now flowing as it should. Unit tested good
DRYER WHIRLPOOL WED6620HW0 Unit is still rattling after multiple trips. Discovered that blower housing is making contact with wheel. Ordering blower housing wheel and tube ; ordrng 1 WP697772 (BLOWER WHEEL ) and 1 WPW10211911 (BLOWER HOUSING ) and 1 WPW10342188 (BLOWER HOSE )
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Q1 n. Q2 n. Q3 n. Unit not making ice. Customer cleaned frost from ice bin and unit began functioning. Ice cubes are oversized and not breaking apart. Need icemaker ; O-emld tckt
REFRIGERATOR MAYTAG MFI2570FEZ08 "Unit jammed ice dispenser. Removed ice and tested. Found auger blades are loose, allowing ice to jam inside container. Need ice bin. ; ordrng 1 W11185686 (ice-contnr)"
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Customer concerned with vibrating noise coming from fridge. Tested all moving functions in diagnostics. Was unable to replicate anything close to what the customer was experiencing while at the home. Customer is good and going to attempt to videotape the noise and will email me a video so I can isolate it that way. Checked freezer fan freezer evaporator fresh food fan fresh food evaporator for vibrations and ice buildup found none Will reschedule customer after video is received; saved tckt
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Damper is making noise . Order new damper W11087463; rqstng P&A on 1 W11087463 (damper)
DRYER MAYTAG HDE18CM04 Customer stating coin slot is jammed. Cannot unjam slot and unit is not serviceable due to parts not being available for unit due to age.
RANGE FRIGIDAIRE n/a Customer no longer needs service
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit will not run. Upon inspection discovered that control led verification light was off control is receiving 120v but failing to power machine. Unit will need control and also discovered that water valve solenoid is broken. Ordering control and water valve; ordrng 1 W11116590 (CONTROL ) and 1 W11210459 (WATER VALVE )
DISHWASHER WHIRLPOOL WDT750SAHZ0 Top rack adjusters were broken . Replaced adjusters. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
WASHER WHIRLPOOL CAM2742TQ3 Customer stating that unit will not spin. Inspected motor coupler on unit. Coupler is still intact. Discovered that unit is spinning but clutch and bearing inside gear case are failing. Ordering gear case and clutch ; ordrng 1 3360629 (GEAR CASE ) and 1 WP8299642 (CLUTCH )
MICROWAVE MAYTAG MMV4206FZ0 "Replaced control and display on unit but everything turning off and not responding . Replaced door interlocks for close door error . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 8206232A BULB , used 1 W11244490 (INTERLOCK) from stock"
REFRIGERATOR WHIRLPOOL WRF532SMHW01 Q1 n. Q2 n. Q3 n. Unit freezing food everywhere in fresh food section. Freezer at -5. Ff is 32 in the door bins. Tested damper and fans. Checked door seals. Replaced control. Customer is to monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Unit not cooling. Fan not running. Defrosted freezer and tested fan. Heater works in diagnostics. Thermistor has failed. Replaced thermistor and unit began cooling. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
REFRIGERATOR WHIRLPOOL KSCK25FVMS00 Unit leaking onto floor due to clogged drain tube. Defrosted drain tube and verified water is reaching the pan.
DISHWASHER KITCHENAID KDTE234GPS0 Customer stated that unit would not dry discovered that unit was not using rinse aid and also incoming water temp is too low. Advised customer that water entering unit need to be above certain temp for heater not to shut itself off. Also discovered that unit is missing filter & screen. ; ordrng 1 W10872845 (FILTER SCREEN) and 1 WPW10463906 (SCREEN )
DISHWASHER WHIRLPOOL KDPE234GPS Replaced dented front panel. Verified operation. Unit tested good
DISHWASHER KITCHENAID KUDM01TJBL0 Customer stated that unit is failing to fill. Discovered that float for float switch is stuck up causing float to test open. Reseated float and tested unit. Unit now filling as it should. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
DISHWASHER KITCHENAID KUDC10FXSS1 Customer was concerned with the dishwasher intermittently failing to complete cycles/not showing the clean light. Found 6-4 and 6-1. Found that the flash washer was building a significant amount of suds resulting in the error codes. Cleared excess suds with vegetable oil and ran a calibration cycle. Hung drain hose properly to prevent anything entering the unit after drain. Controls and keypad functioning as expected. Did not charge as a curtesy.
RANGE WHIRLPOOL WGE745C0FS The oven light was not shutting off due to the switch actuator being bent inward and missing the door. Adjusted switch. Light functioning properly. Lower right hand frame is bent slightly. Pics attached for documentation. Customer agreed to a verbal signature
DRYER WHIRLPOOL WED4815EW1 Replaced damaged door catch. Rechecked operation and venting. Unit testing good.
REFRIGERATOR MAYTAG MRT311FFFZ00 Freezer frosting and leaking into fresh food section. Found fresh food door not lining up with cabinet and allowing air to get in around corners. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor if problem persists replace kit w10916494
WASHER MAYTAG MHW5500FW0 Customer stating that unit is leaking from front left corner. Upon inspection discovered that dispenser housing was loose causing unit to drip down inside door. Tightened screws on dispenser and could not see unit leaking from anywhere else. Customer to monitor if issue persists. Unit tested good
OVEN JENN AIR JJW2430DB01 Replacing console due to unit continually showing F2e1 error for stuck key. Replaced console. Tested unit. Unit tested good
RANGE WHIRLPOOL WFC310S0EB3 Maintenance guy had a family emergency . Rescheduled; schdld next appmnt for 10/23 FRI !
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Unit was not making ice due to the wiring harness not being connected to the module. Reconnected harness and watched unit cycle and fill. Testing good. Verbal signature
MICROWAVE WHIRLPOOL WMH78019HZ1 "Door user interface isnt responding. Ordering new door W11196131; rqstng P&A on 1 W11196131 (door/mw), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Q1 n. Q2 n. Q3 n. Unit making ticking noise from refrigerant lines inside of cabinet. Adjusted feet and noise disapated. Mullion not folding properly. Need mullion. Customer is to monitor noise. If problem persists tubing will need be adjusted in rear cabinet. ; ordrng 1 WP12722803AP (rail-mulln)
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Water sprays outward from dispenser. Water tube came loose from dispenser bracket. Reinstalled dispenser tube and tested.
WASHER MAYTAG MVWC415EW1 F0E2 over suds . F2E1 stuck key F9E1 long drain F7E7 motor unable to each rpm . Found the drain pump is seizing ordering new drain pump ; ordrng 1 WPW10661045 (drain pump)
DISPOSER KITCHENAID KCDI250 Q1 n. Q2 n. Q3 n. Unit not powering on. Found breaker tripped on disposal. Reset breaker and unit functions properly. Recommend using disposal once a week to keep blades free
REFRIGERATOR FRIGIDAIRE FGHT1848PF1 Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker motor failed. Replaced icemaker and unit cycled and filled properly.
RANGE MAYTAG MER6600FZ Customer concerned that cooktop is too hot to touch after indicator warning goes off. Found that the cooktop indicator shits off when the cooktop is still at 130 degrees. This is true on all burners. Documented issue with tech line SR7729022439Tech line stating that the main control monitors burners for setting of the infinite switch and timeframes to determine when to shut off the indicator. Temperature of the cooktop doesnt play a role. They stated that the unit is working as designed even though the temperature of the cooktop remains hot after the indicator is terminated. They recommended that we dont replace any parts as this would have no affect on operation. Verbal signature V
WASHER MAYTAG MVWB766FW1 Customer concerned with intermittent operation of the user Interface. Found f2-e1 UI stuck button error in diagnostics. Keypad was operational while in home. Ordering keypad. Customer is aware that it is temporarily out of stock. AllOther functions testing okUnit still under 60 month P&L warranty ; ordrng 1 W11135391 (UI)
OVEN GE JGBP35WEA4WW Broiler is working . Found the bake ignitor was worn out . Replaced ignitor . Tested unit . Tested good ; dspstn on spec-tagged invntry: 2 4342528 IGNITOR-ROUND
DISHWASHER WHIRLPOOL WDT710PAHW0 Unit was not washing due to an open wash motor. Replaced wash motor and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
WASHER MAYTAG MVW6230HC0 Replaced gearcase .calibrated unit . Tested unit in auto diagnostics unit tested good.
OVEN-MW COMBO ELECTROLUX 318279621A Customer stated that door would not open on unit. Discovered that latch mechanism has broken. Was able to pry door open to confirm issue. Ordering latch and switch assembly ; ordrng 1 5304485407 (LEVER ) and 1 5304503439 (LATCH HOOK )
DRYER MAYTAG MED6230HC0 Replaced console.tested unit . Tested good
DISHWASHER MAYTAG MDB4949SHB1 Replacing control and console due to unit running a cycle constantly. Unit would start and run cycle on its own. Replaced both parts and ran diagnostic cycle. Unit tested good
MICROWAVE WHIRLPOOL WMC30516HV0 Customer stating that unit is rattling during operation. Upon inspection discovered unit is a countertop model that is not serviceable by field technician.
WASHER WHIRLPOOL WTW4816FW2 Washer was not completing cycles to to a leak in the drain hose connection causing a long fill error. Repaired hose leak. Washer will need to be moved closer to the wash sink in order for it to drain properly. This will require adding an outlet closer to the unit. Recommending that the customer make these adjustments before using the appliance. Functions all testing good in diagnostics
REFRIGERATOR KITCHENAID KFXS25RYMS2 Q1 no Q2 no Q3 no Replaced ice maker. Unit filled with water upon reinstallation. Turned on humidity control via test 34 in diagnostics. Advised customer can take up to 24 hours for ice.Verbal signature acknowledged
WASHER MAYTAG MVWB835DW2 Replaced gearcase for clicking during spin cycle. The washer tested good in diagnostics.
WASHER MAYTAG MHW5630HW0 Replaced bellows and tested. Found no leaks.
WASHER MAYTAG MVWB835DW5 Replaced gearcase for squealing during spin. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced motor sump that was left with customer on previous visit for not washing. Replaced heater that had break in it preventing heat. Replaced door gasket for worn gasket. The dishwasher tests good.
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Replaced ice door guid for holding door open and warm air entering freezer causing ice to clump and frost to form.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced parts and ensured evap cover is tight against back wall. Defrosted evap and relocated thermistor. Called tech line to document. Ref 7728999966; dspstn on spec-tagged invntry: 1 67006425 SCREW
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Unit not powering on. Found main harness unplugged and water valve broken. Plugged in harness and unit began cooling.
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced parts. Customer still having issues with freezing food. Inspected air returns and damper. Customer is to monitor. If problem persists fan blade may need to be replaced
WASHER MAYTAG MVWX655DW2 Q1 no Q2 no Q3 no Replaced drain pump. Tested via auto diagnostics cycle and unit tested good. Verbal signature acknowledged.
WASHER MAYTAG A710 Q1 no Q2 no Q3 no Complaint of unit not spinning or draining until many attempts resetting timer. Was unable to reproduce customer complaint. Removed front panel and inspected motor/drain belt and pulleys. Machine would perform functions dialed into timer properly. Timer advances from rinse to drain/spin on its own. If issue recurs timer. Research part number WP205637 but could not find available. Per JM we can try a belt kit if issue recurs.
WASHER MAYTAG MHW6630HC0 Q1 no Q2 no Q3 no Complaint of clothes wet at end of cycle. Following stored errors:None.Ran spin in manual diagnostics and machine shakes violently. Tested suspension and discovered shipping bolts had not been removed. Shipping bolts will cause unit to shake violently as unit is not utilizing suspension. Excess shaking will cause unit to halt spinning due to hazard. Ran auto diagnostics without shipping bolts and unit tested good.Verbal signature acknowledged.
REFRIGERATOR MAYTAG MFI2570FEZ05 Items freezing in fresh food section . Found some frost build up inside freezer around door . Could be warm air getting into unit . Checked damper operation damper is opening and closing but could be intermittent.Checked ice maker . Ice maker is working as expected . Fresh food thermistor tested good was fresh food when checking thermistor.thermistor read 4.4K freezer was 40 and thermistor read 6.5k tested good . Changed defrost mode to basic from adaptive. Raised freezer temp . Customer will monitor a try to keep things away from back wall.
FREEZER WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit developing frost on lh side of freezer and on damper cover. Found door jumped a tooth on rail assembly and not sealing. Removed frost and verified door is sealing. Concern about droning noise from compressor. Noise is Normal operation. Customer is to monitor If frost persists replace rails in freezer. If noise worsens compressor may need replacing
REFRIGERATOR KITCHENAID KRFF707ESS01 Q1 n. Q2 n. Q3 n. Unit not making ice for two weeks and started working again. E2 error. Icemaker passed diagnostics. Customer going to monitor. If problem persists replace icemaker. W11294907. 379.35 total ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
DISHWASHER KITCHENAID KDTM354DSS4 S22916 replaced upper racks for separating racks. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
RANGE WHIRLPOOL WEG750H0HV0 Customer stating that units internal temperature was off and items and coming out undercooked. Ran test preheat to 350. Observed unit while heating. Calibrated unit up 20 degrees and observed temperatures. Unit now maintaining temp as it should. Unit tested good
DISHWASHER MAYTAG MDB9959SKZ0 Replacing drain pump due to original pump impeller becoming jammed due to chopper blade breaking off inside pump. Replaced pump and tested unit. Unit tested good
DRYER KENMORE 110.7670269 Customer stating that unit will not heat. Discovered that thermal fuse tested open. Replaced fuse and tested unit. Unit now heating as it should. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Started diagnostics cycle. Unit humming but does not fill or run.SR7728999780- Confirmed float switch contacts are working. Measured proper resistance of water valve from control. Started a cycle to measure voltage to valve from control and on this cycle unit functioned properly. May have had a stuck float switch causing no voltage. Float is currently functioning but ordering new float switch as preventative measure.; ordrng 1 WPW10195039 (Float switch)
WASHER WHIRLPOOL MVWB835DW1 Replacing gear case due to bearing inside gear case failing causing unit to sound very loud while in spin. Replaced gear case. Tested unit. Unit tested good
REFRIGERATOR KITCHENAID KRFC302ESS00 Replaced water valve. Tested unit for leaks no leaks . Unit tested good . Left broken part with customer .
50#IM 15' FS KITCHENAID KUIC15NRTS1 Replaced water valve .tested unit . No leaks .tested good.
REFRIGERATOR AMANA ATB1935HRW Replaced fresh food section door gasket for ripped gasket.
COOKTOP KITCHENAID KFGS306VSS02 The cooktop was working as a expected on arrival. Tested each burner/ignitor and they all worked as expected. Quoted customer for spark module if problem persists. ; rqstng P&A on 1 WP8286828 (module-spk)
DRYER MAYTAG MGDC465HW0 Q1 no Q2 no Q3 no Complaint of thumping noise during use. Ran unit with and without garments and could not reproduce noise.Customer will continue to monitor ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK