We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Ontario, NY 14519
James
Job Details: 09/14/2022
Unit still developing condensation in ff section. Doors won't self close. Adjusted wheels so doors close. Sealed liner of FF and freezer with silicone. Customer is to monitor.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near Fairport, NY 14450
Josh Henchen
Job Details: 09/14/2022
"Customer complaint was when they enter 90 secs. The display changes to 1:30. Checked and found no codes. Ran microwave for 90 secs with a mug of water, heated as expected. I informed them that it was just changing to 1 minute and 30 secs which is 90 secs. Microwave checks good."
We serviced a
KITCHENAID RANGE
Model KFES530ESS0
Near Fairport, NY 14450
Josh Henchen
Job Details: 09/14/2022
"Customer stated they are having the same problem as before repair. Checked and found F6E9. Prior ref # 7733227821, spoke to Drew at Techline and tested P3 n P6 120v to both. Found film harness/wire as cause to F6E9 code. Ordering harness/wire WPW10318787.; ordrng 1 WPW10318787 (Harness. Wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Newark, NY 14513
Jeremy
Job Details: 09/14/2022
Replaced water valve for not closing. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Webster, NY 14580
James
Job Details: 09/14/2022
Unit not cooling after repair. Found pinhole on evap behind thermistor. Need evap repair ; ordrng 1 W11492867 (Coil evap) and 2 W11506620 (Lok 8)s and 2 W11504424 (8 1.8)s and 2 W11504423 (8 2)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWA01
Near Rochester, NY 14625
Andres
Job Details: 09/14/2022
Replaced ice maker. Once maker was installed I heard it call for water. Informed customer that it can take up to 24hrs to produce ice.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Irondequoit, NY 14617
Dave L
Job Details: 09/14/2022
Replaced bellow that was torn
We serviced a
WHIRLPOOL WASHER
Model LA6058XSW2
Near Spencerport, NY 14559
Dave L
Job Details: 09/14/2022
Replaced broken motor coupler
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Ogden, NY 14559
Dave L
Job Details: 09/14/2022
Called for auth for Gearcase and suspension. FED and a going to replace the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX998SIBE01
Near Spencerport, NY 14559
Dave L
Job Details: 09/14/2022
Unit is not cooling. Found no charge on the low side. Pressurized with nitrogen. Was unable to locate the leak. The customer is going to replace
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ05
Near Webster, NY 14580
Andres
Job Details: 09/14/2022
Replaced fan. Once I plugged fan in it turned on. Put unit back together.
We serviced a
WHIRLPOOL COOKTOP
Model WFE530COES0
Near Penfield, NY 14526
James
Job Details: 09/14/2022
Unit throws f1 error. Need control. ; ordrng 1 W11122539 (Control) and 1 Sh15 (undefined)
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Webster, NY 14580
Andres
Job Details: 09/14/2022
"Customer stated unit was giving her F9E1 error code. Error code is for slow drain, I took bottom panel off and found filter to be clogged. Cleaned filter out, tested unit on a diagnostic mode. Unit drained properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Rochester, NY 14609
Josh Henchen
Job Details: 09/14/2022
Customer stated dishwasher had stopped draining the water. Check and found water sitting In tub of dishwasher. Cleared debris blockage in pump and tested unit. Dishwasher checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model MOWC0
Near Rochester, NY 14605
Josh Henchen
Job Details: 09/14/2022
Unable to verify model due to tag being faded and damaged. Informed customer on the cleaning of filter and tray to help with performance. Customer is looking into new dishwasher.
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Brockport, NY 14420
Dave L
Job Details: 09/14/2022
Unit will not heat due to a broken Ignitor ordering Ignitor; ordrng 1 279311 (Ignitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Webster, NY 14580
James
Job Details: 09/14/2022
Unit running pump non stop. Reset control and ran calibration. Customer is to monitor. If problem persist replace control
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Webster, NY 14580
Andres
Job Details: 09/14/2022
"Customer stated unit would not respond to commands. I diagnosed unit and found error code F6E2 for communication error between ACU and UI. When I put unit Into a diagnostic mode it would not respond to commands. Unit needs a new UI, I have customer a quote for repair but they did not want to do it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Pittsford, NY 14534
Dave F
Job Details: 09/14/2022
Unit not running . Wont go into diagnostics or try to turn on . Needs new jazz board . Ordering part ; ordrng 1 W10503278 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rochester, NY 14610
Ray Benedetto
Job Details: 09/14/2022
Replaced filter housing. Water still not working. Need to come back with water valve for further troubleshooting. Techline called SR7734588539.; ordrng 1 WPW10341320 (Water Valve)
We serviced a
KENMORE WASHER
Model 110.21302013
Near Farmington, NY 14425
Jeremy
Job Details: 09/14/2022
Customer stated unit has a bad smell and not draining properly. Found impeller is loose on drain pump causing slow drain. Smell was from dead mouse under washer. Ordering drain pump.; ordrng 1 WPW10276397 (Drain Pump)
We serviced a
ROPER DRYER
Model RED4640YQ1
Near Fairport, NY 14450
Dave F
Job Details: 09/14/2022
"Operating thermostat was bad replaced and have heat now but noticed that cycle position in the timer is not heating . Unit needs new timer W10436308; ordrng 1 W10436308 (timer), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL 1 279838 ELEMENT , and 1 4392065 REPAIR KIT"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Fairport, NY 14450
Dave F
Job Details: 09/14/2022
Over elements are not working . Tested in diagnostics no heat either upper or lower . Can hear control relays clicking but no heat . Suspecting that the fuse on the rear of the main has blown . Ordering controls and fuse for rear . Will need to check power and make sure that is good . Not charging for parts until knowing what is needed . ; ordrng 1 W11179310 (cntrl-elec) and 2 WP4449751 (thrmst-fix)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Fairport, NY 14450
Ray Benedetto
Job Details: 09/14/2022
Unit only made one batch of ice after last repair. Verified water was going into left door and was able to get the ice maker to fill. Ordering ice maker to repair.; rqstng P&A on 1 W10873791 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Syracuse, NY 13210
Chuck
Job Details: 09/14/2022
"Customer stated that freezer is freezing but refrigerator is not cooling. I inspected unit and found that fan was not working causing ice buildup on the evaporator, i found that the fan connection was not firmly connected, reconnected fan and it started to work, removed ice with steamer . I asked customer to monitor and call if issue persists. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near East Syracuse, NY 13057
Chuck
Job Details: 09/14/2022
"Customer stated that unit is not working properly. After inspecting unit i discovered that the customer has a mouse infestation and i found that parts of the harness has been chewed. Units wash motor is humming indicating that the sump needs to be replaced. Unit needs a new harness, control and sump & motor. I explained to the customer that an infestation is not covered up the warranty and they can contact whirlpool."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hamlin, NY 14464
Dave L
Job Details: 09/14/2022
The drive hub is stripped preventing spin. Transmission spline is worn and will need to be replaced ordering gear case and hub; rqstng P&A on 1 W11454734 (Gear case) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Victor, NY 14564
Jeremy
Job Details: 09/14/2022
Replaced icemaker for no ice production. Unit checks good.; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ02
Near Webster, NY 14580
James
Job Details: 09/14/2022
Unit leaking after repair. Found valve assembly leaking from wgere solenoid attaches to valve. Need dual valve ; ordrng 1 W11482383 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Syracuse, NY 13211
Chuck
Job Details: 09/14/2022
Customer stated that the screws holding the door hinges are stripped. After inspecting the unit i discovered that the screws are not stripped as they are Allen head screws. Unit tested good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14609
Andres
Job Details: 09/14/2022
Replaced lid lock. Tested unit in a diagnostic cycle. Lid locks and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Camillus, NY 13031
Chuck
Job Details: 09/14/2022
"Customer stated that unit will shake and not finish a cycle. No codes. After inspecting the unit i discovered gearcase oil causing the unit to make a grinding sound. I also discovered that the hub was stripped causing the unit to shake. Ordering gearcase W11454734, cam W10721967, belt W11239857, hub W10528947 and Washplate W10752283; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10528947 (Hub) and 1 W10752283 (Washplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Camillus, NY 13031
Chuck
Job Details: 09/14/2022
Customer stated that unit would not start a cycle. I inspected unit and found hot water valve was not on. I calibrated unit. Ran a diagnostic test cycle in which the unit operated normally. I started a quick wash cycle in with the unit started cycle with no issues. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Victor, NY 14564
Dave F
Job Details: 09/14/2022
Fan has some ice build up on the fan cover . Customer has everything closed up inside unit no excess moisture. Door gaskets are sealing . Moisture control is on and temps are set to recommended. Called techline SR 7734582372 went over a few things about what it could be but everything checked ok no issues . This is our 4th trip here . There was no recommendations on anything to replaced to correct issue . Customer will contact customer service.
We serviced a
WHIRLPOOL RANGE
Model WFG770H0FZ1
Near Rochester, NY 14617
James
Job Details: 09/14/2022
Replaced control panel parts and tested. Unit functions properly.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Rochester, NY 14621
James
Job Details: 09/14/2022
"Replaced heater, belt, and rollers. Tested unit and verified operation. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Rochester, NY 14613
James
Job Details: 09/14/2022
Ff section not cooling. Lower trim wont stay in place on ff door. Found evap frozen causing no cool. Diagnostics wont start. Door liner is cracked so trim wont stay in door. Trim damaged. ; ordrng 1 W11443921 (Control) and 1 WPW10384183 (Thermistor) and 1 LW10916047 (Door) and 1 W11606660 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near East Rochester, NY 14445
Ray Benedetto
Job Details: 09/14/2022
"Bottom of freezer cavity full of ice. Thawed out all ice in freezer and behind evap cover. Found drain tube clogged. Replaced drain tube per Service Pointer W10632338E, S38253. Verified water drained with obstruction.; used 1 W10619951 (Drain Tube) from stock"
We serviced a
GE WASHER
Model GTWN4250D0WS
Near Hilton, NY 14468
Dave L
Job Details: 09/14/2022
Customer states washer would not start. Was unable to recreate issue. ATEC warranty
We serviced a
GE WASHER
Model GNW128PSMOWW
Near Rochester, NY 14609
Andres
Job Details: 09/14/2022
Customer stated unit would not start. I diagnosed unit found that it was not draining causing unit not to start because it does not want to add more water. I used vaccum and drained water out then tested it again. Pump was clogged and is now cleared. If customer calls back WH23X28134
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Camillus, NY 13031
Chuck
Job Details: 09/14/2022
"Replaced console, UI and jumper. Unit tested good"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Rochester, NY 14619
Josh Henchen
Job Details: 09/14/2022
"Replaced Motor, Capacitor and drain pump. Ran diagnostic no codes, Ran normal cycle agitated and spins as expected. Drained water with no issue. Washer checks good."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/14/2022
"Replaced gearcase, belt, motor, safety guard, wash plate and cam. Tested unit, screeching noise eliminated. All operations normal. Calibrated unit.; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W10902814 WASH PLATE , and 1 WPW10006384 BELT"
We serviced a
JENN AIR OVEN
Model JGRP548WP01
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/14/2022
"Customer concerned about right oven not reaching set temperature. Could not recreate symptom. Set oven to 350 and it reached temp, verified with thermocouple. No error history. Customer will monitor."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Auburn, NY 13021
Doug Balcom
Job Details: 09/14/2022
Customer states unit shuts off mid cycle. Ran diagnostic test and got F8E1 error code long fill. Found hot water turned off. Advised customer that both hot and cold water need to be on.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Seneca Falls, NY 13148
Doug Balcom
Job Details: 09/14/2022
Customer states they get F7E1 error code. Ran diagnostic test confirmed F7E1 error code. Missing tachometer signal. Replaced the actuator. Ran calibration cycle. Ran diagnostic test no codes. Unit is operating as designed. ; used 1 WPW10006355 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Ithaca, NY 14850
Doug Balcom
Job Details: 09/14/2022
Customer states freezer frosts up and won't cool. Found bad defrost thermistor. That is o non serviceable part without replacing the entire evaporator assembly. Customer will buy a new unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ithaca, NY 14850
Doug Balcom
Job Details: 09/14/2022
Customer states unit will not agitate. Found bad actuator. Replaced actuator. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed.; used 1 WPW10006355 (Actuator) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Dansville, NY 14437
Jeremy
Job Details: 09/14/2022
Unit has F4E3 error. Found control is not sending voltage to wash motor and motor tests open for resistance. Ordering control and motor.; rqstng P&A on 1 W10906426 (Control) and 1 W11025157 (Motor and Sump)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Rochester, NY 14612
James
Job Details: 09/14/2022
97A long pond rd Unit non responsive. Disconnected ui and reconnected and everything started working. If problem persists replace W11165148
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXNGZBQ01
Near Ithaca, NY 14850
Doug Balcom
Job Details: 09/14/2022
Customer states door won't seal. Adjusted door and door gasket. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Ithaca, NY 14850
Doug Balcom
Job Details: 09/14/2022
Customer states icemaker not working. Found icemaker doing nothing.will not work with any tests. Called techline they want the control and switch replaced SR# 7734582137 Ordering control and switch.; rqstng P&A on 1 W11212392 (Control) and 1 W11123943 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Lansing, NY 14882
Doug Balcom
Job Details: 09/14/2022
Replaced control. Ran test cycle. Unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14620
Andres
Job Details: 09/14/2022
"Customer stated unit was not heating. Diagnosed unit found igniter is getting 120v but not coming on, unit needs new igniter. I asked customer for proof of purchase and he told me his landlord had it but could not get ahold of him. I informed him we need that to prove unit is still under manufacturers warranty, once he sends us a pic of receipt we can go foaward with repair but until then we can't do anything. If he does send receipt to us order part W11176454."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Rochester, NY 14623
Josh Henchen
Job Details: 09/14/2022
"Received wrong Ignitor, ordering Bake Ignitor WP9758079. Will use spark module on return visit. Do not need broil ignitor.; schdld next appmnt for 9/16 FRI !"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/13/2022
Replaced heater in accordance with special project. Unit checks good.; used 1 W11537778 (ELEMENT) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBS104EBL03
Near Avon, NY 14414
Jeremy
Job Details: 09/13/2022
"Replaced magnetron, control, diode and capacitor for no heat. unit checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near East Syracuse, NY 13057
Chuck
Job Details: 09/13/2022
Customer has an extended warranty. I explained to him that the call was dispatched wrong and to call the phone number on his certificate of warranty so the call is dispatched correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
Andres
Job Details: 09/13/2022
Customer is having the same ongoing issue where the FF evap frosts up. I called whirlpool to get this noted. I defrosted the evap and repositioned the thermostat and put a new zip tie on. Also changed the defrost setting to every 8hrs. Customer is to monitor. Sr 7734579308
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Pittsford, NY 14534
Dave F
Job Details: 09/13/2022
Drain tube was clogged and there is ice build up on floor of freezer on evap . Cleared the ice and cleared the drain tube . Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Penfield, NY 14526
Dave F
Job Details: 09/13/2022
"Fresh food evap frosted up on left side . Checked drain tube was clear. Freezer temp was around 0 where it was set . Ordering UI . Evap fan and harness . Clamp, service kit and evap cover . Follow service pointer W11092686 . Unit will need to be defrosted . ; rqstng P&A on 1 W11089931 (panel-ui) and 1 W11033168 (harns-wire) and 4 W11456069 (Clamp)s and 1 W11457241 (Service kit) and 1 WPW10501260 (cover-evap)"
We serviced a
MAYTAG WARMING DRAWER
Model MVW6230RHW0
Near Irondequoit, NY 14617
James
Job Details: 09/13/2022
"F7ee7 screeching noises. Foun hub stripped. Replaced hub and calibrated. Unit functions properly. ; used 1 Wpw10006355 (Actuator), 1 W11239857 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Ontario, NY 14519
Andres
Job Details: 09/13/2022
"Customer states that theirs frost built up on the face of the door. When I was in the home I did not see any but customer says that it happens later on in the day. She will be sending me a picture of the build up when it happens today for proof. ; ordrng 1 LW11026425 (Frzr door), states that autho needed"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Brockport, NY 14420
Dave L
Job Details: 09/13/2022
Repaired broken dryer vent
We serviced a
GE WASHER
Model GTW335ASN1WW
Near Rochester, NY 14615
James
Job Details: 09/13/2022
Unit wont start cycle. Power to lid lock but will not lock. ; ordrng 1 WH08X32697 (Lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Penfield, NY 14526
James
Job Details: 09/13/2022
S15330 evap cover and controlUpper icemaker not working due to warm temperatures. Ff evap not defrosting. Need control and evap cover. Replaced lower icemaker and cycled in Diagnostics. One year warranty on repair. Paid in full. ; ordrng 1 W10889841 (Evap cover) and 1 W11389713 (Control)
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/13/2022
"Replaced drain pump. Tested on normal, drain and spin cycle and self-diagnostic. Machine is operating normal. Customer with be needed to be offset for the cost of the pressure sensor since the machine did not need it.; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Walworth, NY 14568
Andres
Job Details: 09/13/2022
Replaced UI. Ran a diagnostic cycle successfully. Unit is working correctly.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Williamson, NY 14589
Andres
Job Details: 09/13/2022
Customer stated unit was not heating. Diagnosed unit and found heating element had no continuaty. Ordering element.; ordrng 1 WP3387747 (Heating element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Rochester, NY 14610
James
Job Details: 09/13/2022
Replaced damper and tested. Damper opens and closes when commanded. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Webster, NY 14580
Andres
Job Details: 09/13/2022
Customer stated unit was not letting her choose a cycle besides power. When I arrived I turned unit on and was able to switch to different cycles. I could not duplicate issue.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Walworth, NY 14568
Josh Henchen
Job Details: 09/13/2022
"Customer stated they fill like dryer is holding moisture, run 2 cycles to dry laundry has been this way since they got it. Checked and found dryer heating properly. Placed a wet towel in dryer for 30 mins still wet. Mentioned vent as a possible cause due to air restrictions. Reseeded all connections, Tested good. Customer will monitor dryer and look into venting. Dryer checks good."
We serviced a
MAYTAG WASHER
Model MVWT565FW1
Near Brockport, NY 14420
Dave L
Job Details: 09/13/2022
The suspension has failed preventing spin. Ordering suspension; ordrng 1 W11130362 (Suspension) and 1 Sh
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Irondequoit, NY 14622
James
Job Details: 09/13/2022
Both gaskets torn. Mullion is not opening all of the way and contacting gasket. ; ordrng 2 W11368721 (Gasket)s and 1 WP12722803B (Mullion)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Syracuse, NY 13206
Chuck
Job Details: 09/13/2022
Customer stated that unit is not working. After inspecting unit i discovered that the unit is not getting the proper voltage. The outlet tested bad. I explained to the customer that they need to have an electrician check the outlet and to call if there are any issues with the unit after the outlet is fixed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/13/2022
"Added permagum to ice case and rear fridge wall to stop warm air infusions. Tested ice maker, cycled and filled. Operating normal."
We serviced a
WHIRLPOOL DRYER
Model LER5620KQ1
Near Rochester, NY 14618
Ray Benedetto
Job Details: 09/13/2022
"Dryer not spinning. Found broken belt inside unit. Replaced kit (rollers, pulley and belt). Tested for power, spin and heat. All operations normal.; used 1 4392065 (Repair Kit) from stock"
We serviced a
GE STACKED LAUNDRY
Model GUD27ESSM1WW
Near Rochester, NY 14624
Ray Benedetto
Job Details: 09/13/2022
Start button was depressed into control panel. Adjusted button to proper seating. Operating normal.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Rochester, NY 14622
James
Job Details: 09/13/2022
No errors. Unit would not spin out several loads on normal or bulky setting. Tested drain and spin and unit senses and doesn't proceed to spin. Need ui and control update. ; ordrng 1 W11316623 (Console ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Penfield, NY 14526
Dave F
Job Details: 09/13/2022
Freezer is frosted up . Tested heater in diagnostics. Tested good . Fan is failing . Ordering fan harness and thermistors . Customer is going to defrost the unit ; ordrng 1 W11249952 (motor-evap)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 09/13/2022
"Customer stated unit is shaking a lot. Checked and found no error codes. Ran unit through rinse and spin with some towels, runs as expected. Found that machine is not properly balancing loads, ordering control board.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Rochester, NY 14625
Dave F
Job Details: 09/13/2022
Freshfood section is frosted up . Service pointer W11329116C s code 27311 for frosting up test 128 in diagnostics software is 4.0.0 needs to be 7.0.0 . Unit needs updated control and freshfood evap cover . Unit needs to be defrosted prior to working on it . Ordering control and evap cover . ; ordrng 1 W10889360 (cover-evap) and 1 W11333076 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Auburn, NY 13021
Doug Balcom
Job Details: 09/13/2022
"Replaced sump, drain pump, and sensor. Ran test cycle. Unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Savannah, NY 13146
Doug Balcom
Job Details: 09/13/2022
Customer states freezer is all frosted up and not cooling. Found unit not defrosting. Replaced freezer thermistor. Unit is operating as designed.; used 1 WPW10383615 (Thermistor) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lyons, NY 14489
Doug Balcom
Job Details: 09/13/2022
Customer states dryer doesn't work. Found no voltage on L1 to neutral. Customer will contact an electrician.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Syracuse, NY 13211
Chuck
Job Details: 09/13/2022
Customer stated that he saw sparking while operating the unit. After inspecting unit i found a scratch exposing the metal cabinet on the right hand side rear next to the rack holder. Unit is only sparking when the metal rack is in the unit. Rack is removed. I explained to the customer that this is a cosmetic issue and not covered by the whirlpool warranty. Unit tested good
We serviced a
MAYTAG DRYER
Model Met3800xw1
Near Rochester, NY 14616
Dave L
Job Details: 09/13/2022
Verified airflow. Dryer cabinet is clean. Cleaned condenser on refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Rochester, NY 14624
Dave L
Job Details: 09/13/2022
Replaced mullion and led driver customer to monitor. H 0
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Rochester, NY 14624
Dave L
Job Details: 09/13/2022
Encoder has failed. Ordering encoder. ; rqstng P&A on 1 W10911045 (UI)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Rochester, NY 14624
Dave L
Job Details: 09/13/2022
Replaced manifold and spark module due to cooktop sparking. Tested ok.
We serviced a
KITCHENAID WASHER
Model KHWS01PMT2
Near Rochester, NY 14606
Dave L
Job Details: 09/13/2022
Unit will not start because the control will not lock door. Control is NLA
We serviced a
WHIRLPOOL OVEN
Model CWE9000ACB
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 09/13/2022
Oven shuts off immediately. Unable to remove oven from cavity due to electrical cord being hooked up in basement. Only parts available are bake and broil elements. Customer would need electrician to have oven wired properly and able to be serviced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Henrietta, NY 14586
Jeremy
Job Details: 09/13/2022
Flip up door shelf is cracked and deli drawer does not have track guides. Tracks are only listed for bottom drawers and not for meat drawer. Customer was under the impression unit was under warranty and opted not to repair.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Macedon, NY 14502
Jeremy
Job Details: 09/13/2022
"Unit will not drain and has F9E1 error code. Checked and found impeller on drain pump loose causing slow drain. Replaced drain pump, unit checks good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Farmington, NY 14425
Jeremy
Job Details: 09/13/2022
"Oven will not heat. Checked and found open ignitor and burned wire connector. Replaced ignitor, ordering harness and control.; ordrng 1 W10914403 (Harness) and 1 W11126814 (Control), used 1 12400035 (IGNITOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Rochester, NY 14617
Dave L
Job Details: 09/13/2022
Unit still has condensation in fresh food section. Mullion heater has been on but is cold at the bottom. 120vac to heater at door. 45vac at mullion connection. Ordering door and mullion. ; ordrng 1 13107888SQ (Door) and 1 WP12722803AP (Mullion)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Webster, NY 14580
Andres
Job Details: 09/13/2022
"Customer stated unit would start a cycle then it would drain and stop. I diagnosed unit and found a error code for lid lock. I ran a diagnostic cycle and lid lock. I also checked underneath unit for broken belt or actuator. I've been told before by whirlpool that cam can cause issues like this. I replaced cam and tested unit. Unit filled and started washing but then after a few minutes it stopped. Ordering new lid lock and board.; ordrng 1 W11502823 (CNTRL-ELEC) and 1 WPW10482836 (Lidock), used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Irondequoit, NY 14617
Dave L
Job Details: 09/13/2022
Unit will not defrost due to open defrost terminator. Ordering harness. ; ordrng 1 WPW10290745 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV0
Near Rochester, NY 14619
Andres
Job Details: 09/13/2022
"Replaced burner tube but unit was still doing the same thing. I called techline again to get this noted, they also suggested replacing bake and broil harness and DSI board again. Theirs a wire thats not grounded and causing this issue but all wiring looks ok.; ordrng 2 W11198972 (Bake/broil harness)s and 1 W10860916 (DSI board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rochester, NY 14624
Ray Benedetto
Job Details: 09/13/2022
Picked up left door. Right door on order for customer.; O-emld tckt