Local Reviews
Powered by Fluid LOCALgreat service
Wayne - Perry, NY
I"m am new to the computer washing machines. Steve was very helpful in telling me what cycles to use and the kinds of soap not to use. He told me that I should get the extended warrant and why.
Great service x2 Dave
Breana - Webster, NY
Dave was very knowledgeable and came up with a good resolution.
Great service
David - Rochester, NY
The repairman, David Long, was friendly, courteous and professional. He replaced our faulty icemaker quickly and efficiently.
Great service
Michele - Webster, NY
Serviceman very nice.
Great service. Very knowledgeable. Respectful of owners property. Professional.
Ron and Fran - Hilton, NY
great service!
Stan - Rochester, NY
Dave F is excellent. Knowledgeable, friendly, and provides wonderful customer service.
Great Maintenance service provided
Ken - Webster, NY
The service tech made sure my issues were resolved during his visit!
Day was terrific technician. Informative, helpful, clean. Enjoyed working with them and would recommend them to others without hesitation
Michael - Pittsford, NY
See above. Five stars
Very efficient
Nicholas - Penfield, NY
great servive
Mary - West Henrietta, NY
Steve was very professional
great service
Alan - Victor, NY
1350 Stanton
Colin - Rochester, NY
Shaiman did an excellent job diagnosing the issue and resolving the matter.
Great Service.
Julie - Ontario, NY
I was very happy with the repair service. Never a good experience paying for repair of what I feel is a fairly new appliance, that being on the manufacturer not the service porvider.
Shaiman Tech.
Bruce - Rochester, NY
Shaiman was on time very patient when trying to ask the correct question to diagnose my problem, the fix was spot on.
He knew what was wrong before he even arrived! Awesome!
Sandra - Victor, NY
He was fast, polite, helpful, and brought the new motor for my new dishwasher(KitchenAid never said anything about knowing about faulty motors!). So far, so good with new motor. Very please with this service repair!
He was on time very nice
Chris - Spencerport, NY
He did a great job repairing the knocking
Lori
Lori - Hilton, NY
Excellent customer service! The technician Dave L. Was prompt, courteous and professional. He explained everything very thoroughly.
GREAT SERVICE - Technician was awesome
Tony - Palmyra, NY
Steve was on time, courteous, and very professional; highly recommend him and the company!
Professionalism
Kay - Rochester, NY
Dishwasher
John - Canandaigua, NY
Shaiman was very professional and did a great job. I could tell he was very knowledgeable. Unfortunately the dishwasher did not leak during the service call.
Excellent service
John - Penfield, NY
Great service, informative and great work attitude!
Great service. Extremely knowledgeable.
Helen - Pittsford, NY
Very professional. Very capable. Very knowledgeable. Very experienced. Very respectful. Very accommodating.
Robin
Robin - Hamlin, NY
Great guy. On time, efficient , friendly, helpful . Definitely would be comfortable if needed to call back!
Knowledgeable Tec
Edward - Webster, NY
Absolutely great service
Dolores - Victor, NY
Very knowledgeable
Christine
Christine - Sodus, NY
He was very knowledgeable
None
Mary - Rochester, NY
Problem not fixed
Kathy - Clifton Springs, NY
My washer is 60 days old. It is NOT spinning out at the end of a wash cycle. Tech said there wasn't any problems with the washer. I'm still experiencing the same problem. Not pleased!
Response from Appliance Tec:
Our schedules show that you have another service visit scheduled. We are sending out another tech for a second opinion. We are confident that we'll come to a resolution.
Dishwasher repair
Mary - Rochester, NY
Great service
Nicole - Webster, NY
Great service.
Thomas - West Henrietta, NY
Thoroughly checked our refrigerator and fixed our problem. Highly recomend them.
Great service
Robert - Webster, NY
David was very professional
Repair of Mfg Defect under warranty
Bill - Rochester, NY
Refrigerator light replacement
Kevin - Webster, NY
Great Service
Jacqueline - North Chili, NY
Fixed my washing machine it is finally working as it should be! Very nice and professional man.
Marianna
Marianna - Rochester, NY
Great ,knowledgable, service technitions, they were prompt.
Next day service
Frank - Rochester, NY
Surprised that $89.95 service call does not include some labor; for instance, 1st half hour.
Too expensive
Tom - Rochester, NY
Steve was very good. It is just very disheartening to pay $217 with a $0 cost for parts. Lots of companies apply the service fee towards the final total once you agree to do the work. Might be something to think about....
Nancy
David - Geneseo, NY
Great service!
Excellent and Professional Service
Donald - Town of Pittsford, NY
Very pleased with the repair and the technician wo performed it
Great service
Brian - Rochester, NY
Dave did an excellent job and explained things well, on time arrival and quick finish.
Great service
Dianna - Fairport, NY
Excellent
Vinod - Webster, NY
Tech is excellent.
Wonderful Experience
Cathy - Lima, NY
Dave was wonderful - Prompt, helpful, and honest. We’d use Appliance Tec again based on this great experience.
Knowledgeable
Ann - Rochester, NY
Dave has repaired my refrigerator and stove several times. He is very knowledgeable and did a great job. Very professional as well. I used to use a different company in Rochester but will stick with Appliance Tec.
Mightymite
Anita - Rochester, NY
Love him
Dena - Spencerport, NY
Very Friendly, Very Informative
Linda - Lyons, NY
Dave was very thorough. Explained what he was doing the whole time. He took the time to answer our questions about the different cycles on the washing machine.
Great customer service
Steven - Rochester, NY
Evan did a great job. Got the job done. Machine working great.
Irene Taliento - Rochester, NY
Evan is an asset to your company. Polite and knowledgable.
Microwave warranty repair
Flora - Rochester, NY
response and communication could not be better
Best Experience Possible
Noah - Rochester, NY
experience from start to finish was great. Appliance Tec was super patient, helpful, knowledgeable. I left this feeling like I had an expert making sure I had the best outcome possible.
great service. very courteous tech.
John - Manchester, NY
the tech was very courteous and explained what the problem was and corrected it.
Great job
Susan - Avon, NY
fast, knowlegable, frreindly
Bonnie - Avon, NY
found and fixed problem with minimum fuss
Guys were punctual, Knowledgeable, expedient & thorough!
Philip - Webster, NY
repair stove
Ron - Churchville, NY
multiple visits - did not change the interface as promised had a previous code of stuck buttons that was not addressed
Response from Appliance Tec:
We know it's inconvenient to wait for service at your home so we apologize for the multiple visits. Apparently there was a misunderstanding or miscommunication on our end. We try to make our service as convenient as possible and int his case we clearly missed the mark. Our next visit is scheduled and we are confident it will be resolved then. Thanks for your understanding!
Terry
Terry - Ontario, NY
Very professional service. The service men were knowledgeable and were able to diagnose the problem, order the part and returned to promptly fix the problem. It was easy to track the service tech and determine where I was on the list. I highly recommend and will definitely use them again in the future.
Excellent job. Even gave ides on how to use our other appliances
Charles - Palmyra, NY
Great service very fair price great communication
Casey - Pittsford, NY
Evan E . Is the best!!
Lori
Lori - Honeoye, NY
Great service
Thomas - Pittsford, NY
Dave knew exactly what to do as soon as he saw the freezer. He was friendly and respectful. This service call could not have been better.
Excellent service
Donn - Rochester, NY
Water fridge
Becky - Webster, NY
GREAT SERVIVE & KNOWLEDGE
Jane - Manchester, NY
Great service. Liked how I could keep track of the tech’s progress in their schedule on my computer
Rosemary - Pittsford, NY
I appreciated the ‘heads up’ phone call before he arrived. He worked quickly and came prepared with the appropriate replacement parts!
Courteous and professional
Carol - Webster, NY
On time, pleasant, did what he needed to do and left. Exactly what I wanted. Under warranty. Cost nothing.
Evan was great.
Irene - Rochester, NY
Evan was great.
Awesome service
Margaret - Webster, NY
The technician Was very polite knowledgeable and professional I would definitely be glad to have him back to work on my appliances
Fixed the problem with many endeavors
Deborah - Webster, NY
This Whirlpool oven has been a mystery to repair because it would not always turn on. Dave came time and time again, in contact with whirlpool, replacing all new parts and now it's working each time. Dave has been understanding and persistent to FIX the issue of infighting my oven. Yayyyyy Whirlpool had been great to pay for the repairs after I paid for the first one!!
Finally fixed!
Betty - Spencerport, NY
David, I think you fixed it. It took 5 trips from Gary and loss of veggies and ice cream, but except for water droplets around the freezer door,it seems to be working.
Response from Appliance Tec:
We agree with your two star review. It is very unfortunate that it took so many trips for us to get your problem resolved and we apologize for not getting it taken care of sooner. We appreciate your patience and your honest review. Please know that this is not a normal circumstance for us and we hope that you will give us another chance to assist you in the future. Also, internal changes have been made to avoid lengthy repairs like this in the future.
Great service and very knowledgeable
Michael - Rochester, NY
Very pleased with the service. The guys were pleasant, respectful and knew what they were doing.
Excellent communication
John - Geneseo, NY
Paula
Paula - Rush, NY
Great guy. Very professional respectful and knowledgeable. Great sense of humor too. Very important!
Nothing was done so I really can't rate anything
Tammy - Hilton, NY
David did nothing wrong, my issue is more with Maytag. The user guide is not accurate when it comes to the power dry short & long cycles. According to the the person David contacted via phone, when using the short power dry cycle the fan will continue to run after the machine clean indicator light comes on and apparently it will continue to run until the door is opened, it doesn't state this in the user guide...and it does not seem right or safe to me. Also, the user guide states that the long power dry cycle uses heat and a fan, but the fan on my machine doesn't come on at all! This was our first Maytag product and it will be the last!
Response from Appliance Tec:
This sounds more like a review of the dishwasher and not our technician. It is unfortunate that our tech is getting a 1 star review for something that has nothing to do with him. We are a local company, not Maytag and we take these reviews seriously so if there is something else we can do to restore your confidence in the dishwasher we'd be happy to discuss it. Please contact us and let's see if we can find out any more information that can help. 585-442-8690
Great service!
Eric - Rochester, NY
Great service, tech guy was nice and knowledgeable
Great service
Chad - North Chili, NY
Very Satisfied with the technicians knowledge and professionalism when repairing our dishwasher.
Great service. Love our tech!
Christine - Rochester, NY
Our tech was experienced, efficient, and friendly.
Technician was very experienced.
James - Penfield, NY
Steve M. knowledgeable and excellent in all respects. We liked the tech tracking feature.
Great service
Michael - Churchville, NY
GREAT SERVICE
Annette - Avon, NY
Friendly knowledgeable tech
I
Robert - Canandaigua, NY
Great service!
Patty - Victor, NY
Dave is great!
Great Service
Richard - Brockport, NY
Tech was very respectful, nice and fixed in a timely fashion
Prompt, efficient service!
Pamela - Victor, NY
Dave went right to work to diagnose the oven problem. Apparently it was human error on the part of the user.....But, grateful he was able to get us up and running again. I would request that you suggest to Hot Point they add a trouble shooting item. When you press "clock/tools" and 2, the temperature reading changes from F to C or C to F automatically without any confirmation required....So, when you set the cook temperature you either cook hotter than you thought or cooler than you thought. Shouldn't require a $96 service call to tell me that. If it were part of the trouble shooting guide, even I could have corrected the problem.
Knowledgeable Tec
Edward - Webster, NY
Easy to talk to. Doesn't mind customer asking questions.
Excellent job
William - Fairport, NY
Excellent Service
Tom - Pittsford, NY
The Technician Steve did an excellent job in repairing 2 of my appliances. Very courteous and knowledgeable.
Great Service, pricing could have beeen lower.
Gary - Webster, NY
Service Tech was very professional/excellent. Happy with the repair time and warranty. I was not thrilled with the $89 Service call charge (excessive $), feeling it would have been reasonable at $40-50.
Peterson
Peterson - Rochester, NY
Exactly what we were looking for
AB - Rochester, NY
Washer repair
Bri585 - Rochester, NY
Evan was great. I always know I’ll be satisfied with Jeff Micelli’s team.
Certainly great service
Jean - Rochester, NY
I don’t remember the tech’s Name, but he certainly was a good representative for your company and I would say certainly an asset.
The service man was awesome and helpful
Karen - Farmington, NY
Great service
Wendi - Walworth, NY
Evan called 1/2 hr before arrival and was perfectly on time. Very quickly and efficiently he fixed a problem on my dishwasher that another company couldn't fix properly. He was pleasant, tidy and courteous. I would definitely recommend him!!
Very professional, courteous and got right to work
Terry - Brockport, NY
Quick knowledgeable service
Annette - Ontario, NY
Whirlpool refrigerator.
Linda Lapp - Linwood, NY
Excellent customer service. Fixed problem and was very professional.
Wow! Steve is fast and knowledgeable
Richard - Webster, NY
Microwave
David - Canandaigua, NY
Great Service
Lisa - Rochester, NY
David was professional, knowledgeable, and went above and beyond my expectations
great service
Marie - Rochester, NY
Great and dependable service
Christopher - Pittsford, NY
Great service!
Dustin - Webster, NY
Dave is an expert and professional!
very professionaland efficient
Tom - Rochester, NY
Very Good
Daniel - Sodus, NY
The tech who came to our house listened to our concerns and examined our range to find and repair the problems. He was very courteous, knowledgeable and neat. He came at the time that we expected him to come.
Very professional
Paula - Rush, NY
Tec was very nice helpful professional However 2 parts were ordered one was incorrect. Machine seemed to run fine when he left however next day it was a repeat of previous issue. Control board? I made a phone. A Tec coming out 29th May.
We couldn’t have asked for better service! Thank you!
Doug - Fairport, NY
Maggie
Maryalice - Rochester, NY
Prompt and courteous service. The Tec was friendly and helpful.
Dottie
Dottie - Fairport, NY
Evan arrived on time and made sure not to track in any dirt. He diagnosed the problem with our oven correctly and even fixed the humming sound. I told him not to worry about it but he wanted me to be completely satisfied. We will call Appliance Tec in the future and hopefully we will get Evan again. You are lucky to have him for an employee.
efficient and great
Henry - Pittsford, NY
Very professional
Mary - Penfield, NY
complete and timely service
Scott - Rochester, NY
Great Job
Bill - North Chili, NY
Ok
Patrick - Penfield, NY
Fine
Dan
Daniel - Rochester, NY
The two gentlemen who came for the service were great. Very professional and left no mess at all.
Dave was a great tech!
Ben - Canandaigua, NY
Dave did a great job! He was professional and friendly as he expertly diagnosed the issue with my refrigerator and advised as to part/repair need. Based on this experience I would use Appliance Tec again (have used AT in the past with great experiences) and will definitely recommend to friends. Thanks Dave, you’re a good dude and a great tech! Cheers, Ben Pursell
Fast and Friendly Service
Scott - Geneva, NY
Dave was great, knowledgeable and quick.
great service
Thomas - Rochester, NY
Competent, efficient, neat on time, clean
excellent service
Hedges - Victor, NY
very polite, helpful person - willing to answer all questions very polite
Perfect Service Call
Steven - Geneseo, NY
The service call was a great experience. Steve got the job done quickly and professionally. I highly recommend him.
Quick, professional service!!
Toni - Hamlin, NY
Dave was quick and efficient in diagnosing and fixing our 3 year old dryer. Along with remedying the issue, he explained a potential for the issue and how to avoid it.
Awesome service👍
Vivian - Webster, NY
Shaiman was exceptional with handling my concerns with my less than two week old washer He thoroughly checked out the machine looking for answers and made suggestions Was very courteous and respectful and genuinely concerned Orville’s should take a lesson from him
Knowledgeable Tec
Edward - Webster, NY
Dave was professional and knowledgeable. He has very good customer interaction skills.
Wonderful service
Marion - Canandaigua, NY
Friendly and very knowledgeable. Answered a lot of questions
Super service!
Robert - Webster, NY
Called & showed up on time! Personable, completed job quick and efficiently!
Bill
Bill - Rochester, NY
Prompt and fast diagnosis and replacement of ice maker. Pleasant and professional.
Bella
Bella - Spencerport, NY
Great service but unfortunately I still don’t like this Whirlpool electric stove . Nothing he could do. Friendly service
Good service experience!
Renee - Webster, NY
Great service!
Francis - Phelps, NY
Bill Ficarra
Fleming - Rochester, NY
Very polite, professional, quick service
Robert
Robert - Fairport, NY
Fast service.
Anthony - Rochester, NY
Tech immediately identified the problem and fixed it.
Very Good Service
Jane - Dansville, NY
Refrigerator repair
David - Rochester, NY
David was very professional and conscientious
Paula
Paula - Rush, NY
Great guy. Very professional and good sense of humor. Something we all need.
Scot
Scot - Macedon, NY
Evan was very polite and efficient. He was done very quickly.
Great service!
Alison - Churchville, NY
Very helpful service, thank you!
Exceptional Repair
Wendy - Fairport, NY
Dave is exceptional - proactive and highly knowledgeable. I would recommend him to anyone who needs an appliance repaired.
Great service
Martin - Canandaigua, NY
Dave Flint was absolutely perfect. He was very thorough and explained everything. If I need service ever again I would ask for Dave.
Niessigw
George - Rochester, NY
Very satisfied with the service.
Kitty
Kitty - Penfield, NY
Evan was awesome
Amy
Amy - Rochester, NY
Excellent
knew what problem was and fixed it.
Louis - Fairport, NY
cannot answer pricing question because Whirlpool covered the fix.
Skilled technician
Susan - Canandaigua, NY
Dave the technician was very careful & shared a lot of good information regarding out appliances.
Extraordinary excellent service
Paula - Rochester, NY
Extraordinary excellent serviceThe technician you sent was absolutely wonderful
Great service, thanks to David Long
Christine - Rochester, NY
David Long was so helpful, I found him very knowledgeable and determined to get our washer working great again!
Fantastic tech he was
Jim - Pittsford, NY
It was great. Fixed my washer very fast.
Kitchen Aid Dishwasher Motor Replacement
Doug - Rochester, NY
Very knowledgeable
Marcia - Sodus, NY
Great person to work with. Give him a bonus.
Stubborn Microwave issue
Flora - Rochester, NY
Intermittent "door" errors are driving us crazy, but Dave doesn't give up.
Dishwasher Burn Down
Chad Malone - Pittsford, NY
My technician was great. Nice, efficient and knowledgable.
Hilda
Hilda - Williamson, NY
The tech did a great job. The tech seemed very nice, came and got right to work. He found the problem in a timely manner and fixed it.
Great job, very fast
Bradley - Webster, NY
Great Service
Lilly - Victor, NY
Dave was awesome, he was very knowledgeable, very friendly..
Great service
Ray - Webster, NY
Very professional service; very pleased overall; price seemed reasonable.
Emily - Rochester, NY
Awesome complete service
Robert - Webster, NY
Personable, knowledgeable and showed up on time!
Great service. Fair price
Alan - Rochester, NY
Steve did a superb job locating and fixing the problem with the noisy refrigerator. Many thanks for a job well done!
GE Profile
Bob - Fairport, NY
Neat, clean, on time, accurate diagnosis and quality repair service. Technicians were courteous and knowledgeable. Would recommend without reservation.
Excellent service and customer service
Neil - West Henrietta, NY
Great service- apparently, fixed it!
Christopher - Pittsford, NY
Steve was very personable and diagnosed what needed to be fixed- which was a new part previously installed that was not working correctly. Once the new part was in- we have seemed to have a working dryer. Thanks to Evan, Dave and Steve for fixing the machine.
An attempt at a very temperamental unit.
Christopher - Pittsford, NY
Dave did great but unfortunately did not solve our problem. Thorough and a good communicator. As provided the third and fourth service in the dryer, we still needed two more visits before the dryer was fixed. Thus the ratings below.
Extremely knowledgeable
Marcia - Sodus, NY
Works quickly and professionally.
great service, knowlegeable
Yee-hung - Rochester, NY
Excellent communication and service from start to finish!
Noah - Rochester, NY
Experience was great, person that I spoke with was patient and explained every aspect of the experience from cost to time frame. Tech was punctual, extremely knowledgeable and thorough. Gave me all the info I needed to make an informed decision about how to approach service, and spent time after answering questions and giving tips on how to extend life of machines. Both units are still working wonderfully 5 months after service.
Oven Problem Solved
Deborah - Webster, NY
I want to applaud Dave for his patience and calmness in coming back several times to fix my gas oven. It was frustrating for us all; yet he stayed the coarse and dealt with whirlpool several times to do what was best to give me new inner oven parts. Now my oven turns on every time and cooks my food the way it never did for the 1 1/2 yrs I used it. I highly recommend Dave because he was very careful as he moved my oven back and forth and he really seems to care about his quality of service and for us owners of these new appliances!
Service call
David - Canandaigua, NY
Tech was on time, fixed the problem promptly, and cleaned up. Service was covered under Whirlpool warranty
Good visit-awaiting report
Deborah - Fairport, NY
Hi We appreciated his candid assessment of our washer including what the manufacturer should be held accountable for. We are awaiting his report so that we can contact the manufacturer about the equipment failure. Thank you
Nice work
Orlando - Webster, NY
Technician was very professional and polite. He forgot to bring a. screw for top of fridge but that’s ok.
Great service, knowledgeable!
Adam - Webster, NY
The guys showed up and were very friendly and trustworthy. Great experience.
Great service, friendly, knowledgeable staff!
Don - Canandaigua, NY
I really appreciated the professionalism of the company, from the calls to the main office, to the actual service call... the technician who came out was friendly and very knowledgeable !
Karen Rabish home owner
Karen - Pittsford, NY
Excellent service
Intelligent and compasionate repairman
Joan - Rochester, NY
Steve was so approachable and willing to explain the problem with our dryer that as soon as he left I called the company to let them know how impressed I was with his knowledge and his wonderful attitude toward a customer.
Evan went above and beyond!
Patty - Walworth, NY
Fridge on the fritz
John - Holley, NY
Gary was extremely efficient, timely and clean. He assessed what was wrong quickly, ordered the part and was back two days later and was done with the fix in less than an hour. Arrived when he said he was going to.
Superior service
Donna - Canandaigua, NY
I was very pleased with the knowledge and efficiency, dishwasher is fixed and I’m a happy customer
Dan FLINT was a great representative for your company.
Deborah - Shortsville, NY
Dan went above and beyond. He came out and fixed my washing machine, but also gave me helpful hints with the dishwasher.
Lester
Lester - Ontario, NY
Dave and his helper were great.they came in and went and solved our problem and fixed it
Carla
Carla - Canandaigua, NY
Came when it was planned. He was friendly and well mannered.
Satisfied customer
Chris - Webster, NY
Excellent service
Chris - South Bristol, NY
Tech was very friendly.
great service
Gary - Fairport, NY
Professional, efficient & knowledgeable
Colleen - Ontario, NY
The unfortunate issue was having to call for repair on a 23 DAY old appliance however Evan was extremely efficient, knowledgeable and polite. It's reassuring to know there are professional individuals like Evan that can tend to and fix all kinds of repairs. While the cost of appliances has not gone down, the quality of production has. That's a fact. Unfortunate for customers although job security for Evan and his coworkers. I would highly recommend Appliance Tec and Evan to anyone that's in need of their services.
No summary as to what the problem was
Don - Rochester, NY
Tech was prompt
Great technician!!
Donna - Victor, NY
Dave thought outside the box and found a solution for my issues.
Great Service
Sue - Fairport, NY
great service
David - Rochester, NY
Appliance Tec is lucky to have an employee like Shaiman Cuyler.Great job to all at Appliance Tec.
Gas oven
Kathryn - Rochester, NY
The man who came to repair my oven was prompt and friendly. He actually took my stove apart to figure out the issue and recommended next steps is the issue re-occurred.
Great service
William - Rochester, NY
Knowledgeable and professional
Excellent Service
Kathleen - Fairport, NY
Washer repair
Macedon - Macedon, NY
Great service!
Penelope - Rochester, NY
Kitty
Kitty - Penfield, NY
Even was awesome
Deborah
Deborah - Mendon, NY
Great service
William - Webster, NY
Respectful, timely and courteous
Carol
Carol - Pittsford, NY
Knowledgeable service man. On time. Excellent service.
Very professional
Rebecca - Rochester, NY
The tech was very professional and friendly
Dishwasher breakdown
William - Rochester, NY
The repairman that responded to my house was very knowledgeable. He fixed the problem very fast and brought the part to do it. I was very happy with the service and would recommend it to anyone.
Very Professional and prompt service
Kim - Spencerport, NY
Very polite and professional. Explain the problem clearly.
James J.
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Frost buildup on bottom of freezer. Cycled icemaker and heater is not powering on. Need icemaker. Removed frost and adjusted door gasket now it's sealing along bottom edge. ; rqstng P&A on 1 W10884390 (icemaker)
Steve M.
REFRIGERATOR KITCHENAID KRFC302ESS00 Found defrost drain plugged. Replaced defrost drain and removed ice. ; used 1 W10619951 (TUBE-DRAIN) from stock
David L.
FREEZER WHIRLPOOL WZF34X20DW01 Unit is not cooling due to a low charge. Compressor is also very loud. Ordering evaporator and compressor ; ordrng 1 W10858281 (Evaporator) and 1 W10750851 (Compressor) and 2 WPW10143759 (UV)s
Steve M.
REFRIGERATOR WHIRLPOOL WZF34X20DW01 "Found evaporator full of frost. Removed frost. Moved, zip tied and taped thermistor to correct position on evaporator."
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Unit was making ice in arrival. Possible ice stuck causing no ice. The customer is going to monitor
Evan E.
REFRIGERATOR KITCHENAID KSCS25INBT01 Replacing control due to control failing to send power to condenser fan. Replaced control. Confirmed function. Unit tested good
James J.
REFRIGERATOR WHIRLPOOL WRF532SMHW00 Q1 n q2 n. Q3 n. Door gasket ripped on rh side. Reduce gasket and molded with heat gun.
Evan E.
RANGE WHIRLPOOL WFG505M0BS3 Unit will not respond to commands. Control is continually resetting itself. Unit will need control. Ordering control ; ordrng 1 W11126814 (CONTROL )
David L.
DISHWASHER FRIGIDAIRE FGID2474QF0B Replaced pressure sensor with kit. Leak tested per part instructions and ran a test cycle. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRT518SZFM Freezer door has a blemish about the size of a softball and rust spots ordering freezer door; ordrng 1 LW10803965 (Door fz) and 1 W11178521 (Nameplate)
David L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no q2 no q 3 no Replaced open freezer light module. Unit tested good Verbal signature; ordrng 1 W11205083 (Module)
Dave F.
DRYER AMANA NED4655EW1 Ordering timer for unit not turning off W10745655; ordrng 1 W10745655 (timer)
Dave F.
DRYER MAYTAG MGDC215EW2 Thermal fuse was blown . Replaced fuse . Tested unit . Tested good . Tested vent with tester . Tested good . If problem persists order WP3387134 thermostat and high limit 279769; used 1 WP3392519 (FUSE-THERMAL) from stock
Tanner R.
WASHER MAYTAG MVWB835DC3 Q1 no Q2 no Q3 no Complaint of no drain or spin.F8E1 error code. No fill or long fill will cause machine to not go in to wash cycle causing a no spin complaint. Ordering valve assembly.; ordrng 1 W11165546 (Water valve)
Steve M.
REFRIGERATOR JENN AIR JFC2089HTB Tested refrigerator for noises in diagnostics and normal operation. Could not recreate any noises. Customer had already cleaned out condenser. The refrigerator is working as expected.
Steve M.
WASHER WHIRLPOOL GHW9150PW4 Found control lock on preventing unit from washing. Reset control lock. Tested in spin cycle and the washer is working as expected. The washer tests good.
James J.
REFRIGERATOR GE SSL27RGRABS Replaced control and tested defrost cycle. One year warranty on repair.
Steve M.
MICROWAVE ELECTROLUX E130BM60MSA Replaced door for broken harness. The microwave tests good
Evan E.
WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit is leaking. Checked for error codes. No codes present. Discovered water marks on rear of machine signaling water is coming from vent. Installed vent cap deflector. Unit tested good
Tanner R.
WASHER WHIRLPOOL WTW5000DW2 Q1 no Q2 no Q3 no Replaced water valves and lock switch. Tested unit via auto diagnostics and unit tested good.Verbal signature acknowledged.
David L.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced torn right side fresh food gasket
David L.
MICROWAVE KITCHENAID KHMS2040BSS Replace shorted diode that was preventing unit from heating. Microwave tested good afterwards
Dave F.
REFRIGERATOR AMANA SBD21VW Refrigerator has low refrigerant . Customer is going to look for a new unit .
Tanner R.
REFRIGERATOR KENMORE 596.775968 Q1 no Q2 no Q3 no Complaint of no ice. Confirmed 120VAC to icemaker with door switch closed. Jumped TH on icemaker and motor would try to turn but buzz and stay in one spot. Needs new motor. Repaired with icemaker assembly. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Steve M.
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Ordering evap fan for fan not running. ; ordrng 1 WP2315539 (motor-evap)
James J.
RANGE WHIRLPOOL WFE505W0HS1 Replaced parts and tested oven and cooktop. Unit functions properly ; dspstn on spec-tagged invntry: 1 PT220L CORD 4' 3W
Dave F.
DISHWASHER KITCHENAID KDTE334GPS0 Plates hitting top rack spray arm . Top rack is in lowest position and plates are standing straight up and hitting spray arm . Plates should be at an angle or top rack needs to be up higher . Unit tests good .
Dave F.
REFRIGERATOR MAYTAG MBF2258FEZ04 Crisper bin drawers were not level .found that they were not installed correctly. Items freezing toward back. Turned freezer down to 3 customer will monitor. Leveled the legs on unit . Unit tested good .
David L.
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Items on the top shelf of the fresh food section are freezing. Changed air damper. Recommending that items be moved away from the back wall. Customer to monitor temperature
James J.
DISHWASHER WHIRLPOOL WDT790SAYB3 Q1 n. Q2 n. Q3 n. Unit not selecting start. Found corrosion all over user interface. Need UI 74.90 labor ; ordrng 1 WPW10629159 (housing-ui)
Tanner R.
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
Dave F.
DRYER GE DBSR463GG7WW Start knob is broken . Ordering part and shipping to customer WE1M654; ordrng 1 WE1M654 (knob/ direct ship to customer)
James J.
RANGE WHIRLPOOL WFE770H0FZ2 Complaint of not heating properly. Unit took about 15 minutes to heat to 350. Oven temp was 299. Offset temperature and retested. Unit heated to 310. Disconnected temp sensor and reconnected now temp is 355 at 350. Unit functions properly.
Dave F.
DRYER MAYTAG DG312 Gas coils were bad . Unit would start to heat and once coils got hot it would stop. Timer is now advancing in auto dry settings . Replaced coils unit tested good .; used 1 279834 (COIL KIT) from stock
David L.
REFRIGERATOR GE PFSS5RKZASS "Unit is not making ice due to warm temperatures in the ice room. Removed evaporator cover to inspect icebox fan. Found icebox fan receiving 12 V VDC, but not running. Ordering ice box fan. Left side fresh food door gasket that was changed is not seated well into door channel and needs to be changed again ordering gasket per appliance tech warranty.; ordrng 1 WR60X10330 (FAn) and 1 WR14X10305 (Gasket ATEC warranty)"
Tanner R.
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 no Q2 no Q3 no Complaint of unit leaking. Customer states last repair never solved issue. Felt insulation in door and is moist from machines recent use. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
James J.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced icemaker and cycled. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced filter dryer from compressor kit due to insufficient cooling in the refrigerator and freezer. Was unable to get new compressor to run before installing. Existing compressor working as expected. Unit began cooling normally after holding a strong vacuum customer to monitor.; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS and 1 W10913906 VALVE 1/4
Evan E.
WASHER WHIRLPOOL MVWC565FW0 Replacing cam and pulley cover due to cam nut being loose and cutting into old pulley cover. Replaced both parts. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
Evan E.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stating that unit will not open dispenser. Upon inspection discovered that door was catching on edge of dispenser causing unit not to open. Replaced dispenser. Ran diagnostic cycle. Confirmed dispenser door was opening. Unit tested good ; used 1 W10861000 (DISPENSER) from stock
Dave F.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced freezer LED . Tested unit . Tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 1 in freezer while set to -4 and 38 in fresh food while set to 33 . Called techline SR 7728299803 . Ran tested four . Tested good . Thermistors all passed . Ran test 5 compressor turns on and off . Checked frost pattern freezer had good frost pattern when getting into it . SR 7728300598 called techline again . He said wouldn’t be able to tell if its the UI W10849460 and main control W10843055 . Techline said to replaced both . Unit wasnt cooling right and not running After testing it. Power cycled unit and now unit is working as expected. Customer is going to monitor refrigerator and see what happens.
Dave F.
DISHWASHER WHIRLPOOL WDT720PADM3 F4E3 wash pump failure. Needs wash pump . Replaced wash pump W11309335.. tested unit . Tested good
Steve M.
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Replaced icemaker for no water coming to ice maker. The ice maker tested good.
Evan E.
REFRIGERATOR JENN AIR JFFCC72EFP02 Customer started that water is freezing in ice bucket and dripping down from door. Called techline to inquire about issue. Ran multiple diagnostic tests with on with techline discovered that evap thermistor could be potentially causing issue due to reading being high. Techline recommending replacement of thermistor. Ordering thermistor Sr: 7728295848; ordrng 1 W10316760 (EVAP THERMISTOR ) and 1 W10858452 (EVAP HEATER )
James J.
OVEN MAYTAG MER6600FZ2 Q1 n. Q2 n. Q3 n. Cooktop hot led illuminated all of the time. Disconnected rf element and light went out. Need element and infinite SW ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
Tanner R.
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
James J.
DISHWASHER WHIRLPOOL WDF550SAHS Q1 n. Q2 n. Q 3 n. Unit runs non stop until turned off or blows circuit breaker. Need control ; ordrng 1 W11230457 (cntrl-elec)
David L.
OVEN DOUBLE MAYTAG CWE550 L14Upper oven bake element was damaged at the connector. Element needs to be replaced and wire to element repaired. Ordering bake element; ordrng 1 WPY04000066 (Element)
David L.
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked all functions of ice system. Optics fans and harvest all functioning but only producing 1/4 of a bin in 24 hours. Documented findings with Techline under previous Sr number. Ice-maker and control are new. Ordering freezer fan and ice fan to rule out an airflow issue. Both evaporators were free of ice build up. Thermistors allTested ok. ; rqstng P&A on 1 W11032800 (Evap fan) and 1 WP67006337 (Fan) and 1 W10846539 (Fan)
James J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Unit not draining. Found tooth pick in pump. Removed toothpick and filled and drained tub successfully. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Steve M.
REFRIGERATOR KITCHENAID KBSN608ESS01 Sr# 7728302053Refrigerator was 50 degrees on arrival. The freezer was close to zero and making ice. All the fans are running. Good frost pattern. He mullions and gaskets were very hot. The room temperature was above 90 and the compressor area as very hot. Called tech line. The warm cabinet and warm gaskets are raising the temp in the fresh food section. Customer is going to put small fan up in compressor compartment.
Evan E.
WASHER WHIRLPOOL WFW5620HW0 Customer stating that is off balance and door will not shut correctly. Checked for error codes upon arrival. Unit displaying code F0e5 for off balance load. Also discovered that door spring for bellow was coming detached causing issue with door closure. Reseated spring. Door is now closing as it should. Spoke with customer about cycle selection and loading. Ran diagnostic cycle. Unit itself tested good
David L.
WASHER WHIRLPOOL WFW94HEAW0 Found large coin wedges between inner and out tub causing a noise. Removed coin and cleaned pump filter. Tested in high spin to verify repair.
David L.
RANGE HOTPOINT RGB524PR2 Customer stating that oven will shut off After a short time but when it restarted will light again with no issue. I’ve been never maintain his temperature and will shut off consistently. Suspecting an issue with the gas valve. This is a standing pilot oven and all parts are discontinued. The Customer is going to replace the unit
David L.
DISHWASHER WHIRLPOOL n/a Checked unit in diagnostics for odor when running. Removed debris from tub and heater. Cleaned debris from pump impeller. Reseated allConnections. Unit testing okay.
Steve M.
REFRIGERATOR KITCHENAID KRFC704FPS01 Sr# 77283000933 degrees in freezer 43 in fresh food section. Called tech line for varying temperatures and found the compressor is loosing power. Ordering compressor and Orion board. ; rqstng P&A on 1 876764 (valve) and 1 978030 (tube-outlt) and 1 W10735062 (tube) and 1 W11109499 (drier-tube) and 1 W11336586 (CONTROL) and 1 W11393142 (COMPRESSOR)
Evan E.
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stating that deli drawer was sticking due to ice underneath. Discovered frost build up on FF section evaporator. Cover is cracked due to build up and will need to be replaced. Ordering Evap cover ; ordrng 1 W10564044 (EVAP COVER )
Evan E.
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit had never made ice since purchasing fridge. Ran test 56 on tech sheet to run harvest cycle on ice maker unit is harvesting as it should. Ran test 47 to fill ice maker. Unit is filling as it should. Suspecting Issue with thermistor on ice maker not sensing temp correctly. Ordering ice maker ; ordrng 1 W11294907 (ICE MAKER)
Tanner R.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Water line has been cut from water inlet to icemaker. Ordering new tube and fittings.; ordrng 1 2003812 (Tube) and 1 W11292468 (Fitting) and 1 WP1106508 (Gasket) and 1 W10861184 (Clamp) and 1 4387491 (Insert)
Evan E.
WASHER WHIRLPOOL MHW5630HW0 Customer stating unit is leaking from bottom left corner. Upon inspection discovered that issue is coming from dispenser not properly sealing up against UI. Checked for error codes. No codes present. Ordering dispenser ; ordrng 1 W11316600 (DISPENSER )
Tanner R.
WASHER WHIRLPOOL WFW7540FW0 Q1 no Q2 no Q3 no Complaint of not starting wash cycle then F3E1 error. Following stored errorsF3E1F5E2Ran service diagnostics cycle. And would not start.Inspected pressure hose and found damage to hose from rubbing on tub. Pin hole leak causing unit not to read pressure. Ordering pressure assembly.; ordrng 1 WPW10448876 (Pressure switch) and 1 W11044559 (Hose)
Tanner R.
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Q1 no Q2 no Q3 no Complaint of ice maker not making ice SR7728285014 confirmed optical sensor is not sending voltage to ice maker. Jumped optical switch and unit started a harvest. Due to faulty optics the ice maker will not harvest because it thinks the ice bin is full.Ordering optics assembly. Repair PAID IN FULL; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER and 1 W10884390 ICEMAKER
Tanner R.
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of unit leaking out front of door. Replaced door gasket. Tested gasket with unit running and with standing water. Unit started to leak during 2nd fill/wash cycle. Right out center of front door. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
Tanner R.
WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Complaint of machine leaving black marks on light clothing. Image attached.No stored error messages. Ran service diagnostics cycle without issue. Inspected drive shaft for corrosion or oil to see if that has accessed the basket and found none.SR7728284078Advised overloading or too much softener can cause this. Advise customer on use and care. Nothing in machine will add black marks.
Tanner R.
REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Complaint of no light in FF and FC. While removing module in FC the module wiring dislodged from connector. Connector is buried in insulation and liner and cannot be reached.SR7728288395Advised this repair cannot be made. The machine is not repairable in this circumstance. Advised to refer customer to manufacturer customer service or extended warranty company.
Dave F.
WASHER WHIRLPOOL WTW7000DW4 F3E2 inlet thermistor valve fault . Replaced water valve . Calibrated unit and ran auto diagnostics. . Unit tested good .if problem persists order valve W11220230 and control W11182871; dspstn on spec-tagged invntry: 1 W11165546 VALVE
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 noFound unit at room temperature. Was unable to get the compressor to start. Used a test start device to attempt to start compressor. Compressor is locked up and will need to be replaced. Ordering compressorVerbal signature ; ordrng 1 W10507884 (Compressor)
Dave F.
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase for noise . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Called customer .customer says unit is now working .; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Dave F.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Replaced compressor. Evaporator. Drier and harness . Tested unit . Tested good . Unit is cooling .
James J.
REFRIGERATOR GE PTS25SHSARSS Icemaker not filling due to frozen fill tube. Defrosted fill tube and cycled icemaker successfully. If problem persists pre order valve and icemaker
Evan E.
REFRIGERATOR KITCHENAID KSCS25INBT01 Customer stated that units middle column was getting very warm. Discovered that condenser fan was not running causing issue. Ran test 4 on tech sheet to test fan. Discovered fan was not receiving 120v. Called techline to inquire about issue. Checked voltage at control. Control is not sending power to fan motor. Unit will need control. Ordering control. Quoted $106.75 for labor SR:7728286080; ordrng 1 W10818296 (CONTROL )
Evan E.
COOKTOP GE JBS60RK6SS Replacing cooktop due to units original cooktop glass breaking. Replaced cooktop. Tested all burners. Unit tested good
James J.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Q1 n. Q2 n. Q3 n complaint of ice has chemical taste and water doesn't. Need icemaker Ice falls out of ice bin and frost developing on bottom of bin. Need ice container. ; ordrng 1 W11294907 (icemaker) and 1 WPW10347093 (ice container)
David L.
WASHER MAYTAG MVWB755DW0 Q1 no q2 no q3 no Replaced worn gear case that was causing a noise during agitation. Calibrated and tested after repair unit tested goodVerbal signature
Steve M.
REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced ui for not sending power to icemaker heater. Ordering left fresh food section door for broken harness inside door causing no ice. ; ordrng 1 W11256297 (LEFT BLACK SS DOOR)
Tanner R.
DISHWASHER MAYTAG MDB4949SHZ0 Q1 no Q2 no Q3 no Complaint of no wash. Soap at bottom of unit. Started wash cycle and unit fills with adequate water. Following stored errorF2E1 stuck keyF6E4 float switch openF7E1 no heatF6E1 low no waterDiagnostics cycle started and wash motor never started. Inspected control board and motor connection was not secure. Reconnected motor circuit. Started unit and unit tested good.
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced evaporator and compressor due to a low side leak and Poor cooling. Began cooling after installation customer to monitor
Steve M.
REFRIGERATOR WHIRLPOOL WRT112CZJB00 Parts needed if repaired. W11370574 compressor W11107829 drier W10897200 coupler2x8 mm to 9mm 9.6mm to 8.6 mm 5.3 too 7 mm 4.2mm to drier.. found compressor leaking. The unit needs compressor. The Refrigerant is R600 Customer called Home Depot while in the home. The unit is going to be replaced.
Evan E.
DISHWASHER WHIRLPOOL WDT970SAHW0 Customer stating unit was leaking during rinse portion of cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Discovered that water was oversudsing during diagnostic cycle. Customer stated that rinse aid dispenser was filled recently. Suspecting this is causing issue. Dispenser was possibly overfilled causing rinse aid to leak out during cycle. Filled and drained unit multiple time to confirm water was clear and not sudsing. Unit tested good
Steve M.
DISHWASHER JENN AIR JDB9800CWP2 "The dishwasher is getting power. No response at ui and interior light not illuminating. Ordering main control and ui. ; ordrng 1 W10866121 (cntrl-elec) and 1 W11179176 (UI), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Evan E.
RANGE WHIRLPOOL WFE505W0JS0 Customer stated door will not close. Discovered that active hinge spring bushing has broken causing issue. Replaced hinges. Tested door. Unit tested good
James J.
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Door gasket torn. Part ordered doesn't fit this model. Need WP2319264T; ordrng 1 WP2319264T (gasket-fip)
Dave F.
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Replaced fan blade and fan motor . Tested unit . Tested good .
Evan E.
DISHWASHER WHIRLPOOL KDPE334GPS0 Customer stated door gasket had come off and door would not shut. Discovered that gasket had ripped 1/2 way down on right side. Replaced gasket. Tested unit. Unit was dripping a small amount from right corner. Discovered door seal was loose . Removed door panel. Tightened door seal. Unit tested good
James J.
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit overflowing into drain pan and triggers overflow switch. Cleaned pressure sensor and problem remains. Need pressure sensor. Need 5304504077 60.00Labor 104.65Shipping 15
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Found top and bottom corners of freezer gasket open causing frost and ice in freezer. Reformed with hair dryer. The bottom right corner is still open ordering gasket. ; ordrng 1 W10443315 (gasket-fip)
James J.
WASHER MAYTAG MHW6630HW0 Over suds error. Long drain error. Off balance load error. Valve failure error. Cleared codes and cleaned out drain. Tested diagnostics cycle. F0e5 unlock error after cycle was cancelled. Plugged unit into different outlet and unit functions properly.
Steve M.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Raised feet up to level refigerator and customer wants to pull it out periodically to clean behind. Tightened loose lightbulb for one light not tilt in fresh food section. The refigerator tests good.
Steve M.
RANGE WHIRLPOOL MGR6600FZ1 Found the valves not lined up on manifold causing knobs to scrape and hit bezels. Ordering manifold; ordrng 1 W10859728 (manifold)
Evan E.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Freezer and refrigerator led’s are have both gone out. Discovered that led freezer module is causing issue. Ordering freezer and fridge led ; ordrng 2 WPW10515057 (LED LIGHT )s and 1 WPW10515058 (LED MODULE )
David L.
WASHER MAYTAG MVWB766FW1 "Q1 no q2 no q3 no Found unit with significant rusting near the bleach dispenser on the case. The gear case is also making an abnormal noise during agitation and needs to be replaced ordering case and gear case.; rqstng P&A on 1 W10676680 (Cabinet), ordrng 1 W10811956 (Gear case)"
Steve M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint of not enough ice. Found freezer temp at +4 degrees and fresh food section at 33. Adjusted temps to -2 and 37. Tested icemaker and it passed harvest test. Water filled as expected. Tested ice box fan and it sounded like it was winding up and shutting off in diagnostics but worked fine in normal operation. Customer is going to monitor. If problem persists preorder W10846539 fan
Steve M.
REFRIGERATOR WHIRLPOOL MRT118FFFZ05 Replaced harness for break in power plug causing loos of power to refigerator. The refigerator tests good
James J.
FREEZER AMANA AZF33X16DW00 Q1 n. Q2 n. Q3 n. Complaint of unit not freezing all of the way. Freezer evap frozen over. Put unit into forced defrost and heater had 105v. Need thermistor WPW10383615. 104.65 labor ; ordrng 1 WPW10383615 (thermistor)
Steve M.
DISHWASHER KITCHENAID KDPE334GPS0 Replaced top rack adjusters for top rack falling. The dishwasher tested good. ; used 2 WPW10546503 (ADJUSTER) from stock
Tanner R.
WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 no Complaint of unit making airplane noise in spin. Ran drain and spin and immediately replicated customer complaint. Replaced gearcase and calibrated unit. Tested in service diagnostics and unit tested good. Verbal signature acknowledged
James J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed switch. Part ordered does not fit this refrigerator. Part number incorrect in part breakdown. Need W11396033; ordrng 1 W11396033 (SW)
David L.
REFRIGERATOR MAYTAG MRT311FFFH00 Replaced left hand side deli track that was broken.
James J.
WASHER WHIRLPOOL WFW5620HW0 Replaced control and tested spin cycle successfully. Ran test 12. Unit functions properly.
Evan E.
WASHER WHIRLPOOL MHW6000XW0 Customer stating that unit will not fill or run cycle. Checked for error codes upon arrival. Discovered f6e1 error code for Motor control failing to communicate with main control. Discovered that MCU is causing issue. Quoted customer to replace MCU. Customer does not want to proceed at this time. Collecting service call fee. Including part in job in case customer does decide they would like to proceed with repair WPW10374126 (MCU) $200.00
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 no q2 no q3 no Replaced air damper that was making a chattering noise. New damper is very quiet.
Steve M.
REFRIGERATOR WHIRLPOOL MBF2258FEZ04 Lowered front feet to raise refrigerator so door does not swing shut while customer is using refrigerator
David L.
DISHWASHER KITCHENAID KUDS30IXBL9 Q1no q2noq3noReplaced upper rack adjusters that had broken at the wheels. New adjusters working as expected.Verbal signature.; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
David L.
RANGE GE RGB745BEA1CT Replaced open bake igniter due to oven not heating. Preheated oven afterwards to test. Unit tested good; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Evan E.
RANGE WHIRLPOOL WFG320M0BS3 Replacing inner door glass due to unit’s original piece of glass shattering while in use. Replaced door glass. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Replaced deli cover that was correct during last repair. Unit is cooling as expected customer to monitor.
Evan E.
OVEN MAYTAG MGR6751BDB Customer stating that when using upper oven during bake cycle control will flicker and sometimes unit will have to be unplugged and replugged in. Ran test bake cycle on both upper and lower ovens at 400 degrees attempting to replicate issue. Customer did state that breaker was replaced recently. Could not replicate issue while in home. Did quote customer for control replacement if they would like to proceed with repair. Customer will contact office if interested. WPW10166969 (control) $281.00S&H $15.00Labor $76.40Collecting service call fee for now
James J.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Frost in freezer. Light switch frozen. Gasket not sealing to top edge of freezer. Molded gasket with heat gun and inspected. Gasket seals properly.
Steve M.
DRYER MAYTAG MEDB980BG0 Removed door and took outer panel off to switch door catches for broken door catch causing door to close hard or not close.
Evan E.
DISHWASHER WHIRLPOOL KDFE104HPS0 Customer stated that upper rack was not gliding properly. Replaced tracks but unit was still experiencing same issue. Removed adjusters to inspect. After reinstalling adjusters could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
James J.
REFRIGERATOR WHIRLPOOL MFC2062FEZ03 Q1 n. Q2 n. Q3 n. Unit makes grinding noise and overfilling ice bin. Bail arm won't stay connected to icemaker. Replaced icemaker and it cycled upon install. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
James J.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced endcaps and tested drawer. Ticking noise came back since last visit.mpushed fridge further back into cabinet and adjusted feet and noise went away. Customer is to monitor.
David L.
DISHWASHER WHIRLPOOL WDF330PAHS3 Q1 no q2 no q3 no Unit was not draining due to poor connection at drain pump. Was able to get pump to run and drain tub after reconnecting. Verbal signature ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Evan E.
DRYER WHIRLPOOL WED49STBW0 Customer stated that unit will not heat. Discovered that thermal fuse tested open. Also discovered that heating coil was making contact with cabinet causing unit to heat even while testing on air dry. Replaced fuse and vent coil away from cabinet. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Dave F.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced freezer door and left hand fresh food door . Everything is sealing as expected . Tested good .
Steve M.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced kickplate for broken tabs
Dave F.
WASHER MAYTAG MVWB835DW1 Left side hinge is broken on lid . Unit needs new lid . Ran auto diagnostics. Unit was not shifting right . After looking under unit found gearcase oil on rotor and cabinet. Unit clicks while trying to shift . Quoted customer for lid . Gearcase shifter . Rotor . Customer will look into a new machine .
Dave F.
DRYER WHIRLPOOL WED5600VQ0 Replaced door switch on unit . Tested unit . Tested good
James J.
REFRIGERATOR KITCHENAID KSC24C8EYB02 Q1 n. Q2 n. Q3 n. Ice bin broken. Replaced ice bin and verified ice dispenser functions. One year warranty on part.
Dave F.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced fan motor and defrost thermostat . Tested unit. Tested good .
Evan E.
DISHWASHER WHIRLPOOL KDPE244GPS0 Replacing dispenser due to units original dispenser cracking causing door not to open or close. Replaced dispenser. Tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
David L.
STACKED LAUNDRY KENMORE 11088762793 Replaced door switch and door catch and cam due to dryer door not staying shut during use. Dryer is heating as expected . Recommending that the venting be cleaned due to long dry times.
Steve M.
FREEZER FRIGIDAIRE FFFC15M4TW Frigidaire under warranty
Steve M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found water supply shut off in basement causing no wash. Turned water supply on and the dishwasher tests good. Recommended moving water supply to under sink for better wash and dry.
David L.
WASHER MAYTAG MVWB755DW0 Replace stripped wash plate due to poor agitation and noise. Agitation working properly gear case was very loud during test. Inspected clutch and cam slider for wear. Found that the noise is likely coming from a gear inside the transmission. Requesting authorization on a gear case.; ordrng 1 W10811956 (Gearcase)
Evan E.
RANGE WHIRLPOOL WFG775H0HZ0 "Replacing bake ignitor ,harness and DSI board due to unit failing to light bake or broil element . Replaced all parts. Tested unit for customer. Unit tested good"
Dave F.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Defrosted freezer and fill tube ice maker . Replaced ice maker . Tested unit tested good .; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Evan E.
RANGE MAYTAG MER5765RAB Customer stating that unit is not operating dual element burner. Removed cooktop to inspect burner coils for breaks. Coil has no breaks switch is causing issue. Customer requested dissembling of door in order to clean. Disassembled door for customer to clean. Ordering switch. Quoted $75.65 for labor; ordrng 1 WP74003122 (INFINITE SWITCH (DUAL) )
David L.
DISHWASHER WHIRLPOOL WDF510PAYSA Q1 no q2 no q3 no Replace control board due to unit not finishing cycles rechecked electrical connection. Unit tested good with new control. Significant suds were forming after the unit was washing for a short time. Recommending that the customer switch detergents. Verbal signature
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Cooling had been shut off accidentally. Turned cooling back on at UI unit began cooling. Customer to monitor WPW10550026 crisper bin is broken
Tanner R.
REFRIGERATOR KITCHENAID KRFF507ESS01 Q1 no Q2 no Q3 no Replaced control board. Plugged in unit and ran service test 04. Unit tested good. Replaced ice maker. Advising 24 hours for unit to start making ice. Replaced evaporator fan harness assembly. Tested using service test 04 and fan tested good. Advised customer to monitor evaporator for ice build up.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
James J.
REFRIGERATOR WHIRLPOOL MFF2558VEQ Q1 n. Q2 n. Q3 n. Complaint of fresh food section not cooling. Frost buildup in freezer. Door gaskets torn. Ran forced defrost cycle successfully. Need control board and door gaskets. ; rqstng P&A on 2 W10830189 (gasket-fip)s and 1 WP542638 (grease) and 1 WPW10503278 (refer elect cont brd)
Tanner R.
DRYER WHIRLPOOL WED4850HW0 Q1 no Q2 no Q3 no Replaced timer. Tested unit and timer is advancing with proper voltages. Advising customer to continue to monitor. Running a full load of wet garments will be best test.Verbal signature acknowledged.
James J.
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n q3 n. Shifter Fault. Unable to reach target rom Fault. Cleared codes and ran spin and agitation successfully. Checked wire connections. 117v to control with proper grounding. Spin cycle functions on drain and spin. Intermittent control issue. Need W11417466; ordrng 1 W11417466 (CONTROL)
David L.
REFRIGERATOR WHIRLPOOL GB2SHTXTQ01 Customer had a leak coming from the dispenser inside the refrigerator. Water has been shut off turn the water supply onto the fridge while at the home. Tested water supply and was unable to re-create the leak. Customer stating that the water filter needs to be changed. Recommending that the water filter be changed before suspecting a valve issue customer to monitor
Dave F.
MICROWAVE WHIRLPOOL WMH1163XVQ1 Microwave not heating . Magnetron has power and is only pulling 7.5 amps . Unit needs magnetron.diode and new light bulb . Light bulb was broken in socket . Ordering parts ; ordrng 1 W11256462 (diode) and 1 8206232A (lamp 40 watt)
Steve M.
FREEZER WHIRLPOOL WZF34X20DW01 Compressor is very hot and rumbling. Found compressor blowout and oil through the sealed system. Unplugged compressor. Unit unrepairable.
Dave F.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Damper not opening and closing ordering damper W11317276 . Verf voltage going to damper was good . ; ordrng 1 W11317276 (diffuser), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
James J.
REFRIGERATOR WHIRLPOOL MFI2269FRZ00 Q1 n. Q2 n. Q3 n. Unit intermittently making ice. Temperature is good in both sections. Condenser is clean. Need icemaker ; schdld next appmnt for 7/15 WED 12-4
James J.
REFRIGERATOR GE SSL27RGRABS Unit not defrosting. Power to heater with open neutral. Heater has 28ohm resistance. Need control. Credit previous repair toward control. Need to reschedule before unit freezes over again. Paid 242.57. 156.60 balance. ; ordrng 1 WR55X10942P (board asm main contr)
James J.
DISHWASHER WHIRLPOOL GU2455XTSB0 Unit not powering on thermal fuse closed. Ok from l1 at junction box. Recommend customer calls electrician. Reschedule to check that dishwasher operates after electrician repairs wire. ; schdld next appmnt for 7/11 SAT !
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer states unit is showing door ajar when door is closed and that in middle of night the alarm goes on and door is closed. Tested switches and they are working as expected. The ajar light blinks after door is closed. Ordering ui; ordrng 1 W11130216 (UI)
Steve M.
DISHWASHER GE GDF620HSJ5SS Ordering ui for no response at ui. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Steve M.
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Found unit making ice but the ice maker is overfilling causing water to leak inside refigerator and into ice container. ; ordrng 1 WPW10764668 (ice maker)
Evan E.
MICROWAVE WHIRLPOOL WMH31017HZ3 Unit is still flashing f4e1 error for really being welded shut on control. Control was replaced on previous visit. Suspecting switches are causing issue due to problem being intermittent. Ordering upper and lower interlocks ; ordrng 1 W11252186 (UPPER INTERLOCK ) and 1 W11252187 (LOWER INTERLOCK )
Steve M.
OVEN DOUBLE WHIRLPOOL KFDD500ESS02 Ordering user interface for erratic operation. Ordering light socket for persistently blowing bulbs. ; ordrng 1 W11127790 (UI) and 1 WPW10454648 (sockt-lite)
Tanner R.
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Complaint of unit not locking causing washer not to wash. Following stored errorsF7E6 motor circuit loss of phaseF7E0 loss of powerF5E1 lid switch faultF5E3 lid lock will not unlockRan service diagnostics cycle. Unit never locks and never spins. Cycle stops at step 17 and never completes. In manual diagnostics able to lock lid however lid lock LED not on. Checked voltage from J6-7 to J18-3 and measured .3VDC. Per tech manual replace control with this reading. Control not sensing lid lock. Due to lid not lock unable to run motor tests in diagnostics. Tested motor resistance between J1-3 and measured open. There should be a resistance reading. Measured resistance of motor from motor connector and measured 5.6Ohms. Per tech sheet with this reading replace drive motor. Ordering new control lid lock and motor.; ordrng 1 W10915700 (Motor) and 1 W11170706 (ACU) and 1 W10810403 (Lid lock)
Tanner R.
DISHWASHER WHIRLPOOL MDB8959SKZ0 Q1 no Q2 no Q3 no Complaint of unit not working. Throwing errors. Following stored errors:F8E2 water valve electrical F8E4 float errorSR7728269443Directed to float switch underneath machine. Tested switch and switch tested good. As soon as unit powered on even with switch unplugged same error. Advised to replace control and fill valve. Once unit running properly will need to monitor for leaks.; ordrng 1 W11348053 (Control) and 1 W11434044 (Fill valve)
James J.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Light not coming on with door open and switch is moving freely. Need sw W11396033; ordrng 1 W11396033 (SW)
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Replacing wash motor due to unit failing to pump water throughout cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Dave F.
MICROWAVE KITCHENAID KHMS2056SSS1 Replaced microwave door . Tested unit . Tested good
Steve M.
REFRIGERATOR KITCHENAID KBSD602ESS00 Replaced led light on left side second down from top for shorted led that caused no light on sides of fresh food section. The lights works as expected.
Dave F.
DISHWASHER KITCHENAID KDTE204DSS1 Dishwasher isn’t draining . Found debris in drain pump not allowing it to run. Removed debris . Cleared error codes . Ran auto diagnostics. Unit tested good .
James J.
WASHER MAYTAG MHW8630HW1 Complaint of dispenser oversuds from load and go. Called techline and they said to disengage dispenser drawer if pods are being used. SR 7728227803
Steve M.
MICROWAVE KITCHENAID KHMS2056SSS1 Tech was assigned as a helper;
Dave F.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced drain pump for not being the correct pump for the unit . . Replaced vent and gasket for leaking . Tested unit . ran auto diagnostics unit tested good; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Steve M.
STACKED LAUNDRY WHIRLPOOL WFC8090GX0 The shipping bolts were not talked out when customer received unit and washer walked and hit a table causing damage to front panel and outer door. Ordering both. The shipping bolts were since taken out before my arrival. ; ordrng 1 W11256584 (Front panel) and 1 W11280150 (Outer door)
James J.
REFRIGERATOR WHIRLPOOL WRF989SDAH00 Q1 n. Q2 n. Q3 n. Unit of dispensing. Deli UI dead. Frozen fresh food evap. Disconnected UI and dispenser began functioning. Tested fans and thermistor at 3 different temps and resistance is in spec. Followed service pointer for thermistor relocation. S16360 laborWPW10565996 150Sh 15Labor 74.90
Dave F.
OVEN KENMORE 91147469690 Customer says oven will beep F2 Error ohm out sensor ohm 1098 within range . Unit needs control board . Board is NLA . Customer is going to look into a new unit
James J.
WASHER MAYTAG MHW6630HW0 "Q1 n. Q2 n. Q3 n. Complaint of long drain code, oversuds code, lock code. Water found on floor behind unit. Cleared errors and tested diagnostics. Unit slow to drain. Disassembled unit and cleared hoses. Found no obstructions. Installed deflector for leak issues. Tested diagnostics again and unit functions properly. ; used 1 W11409996 (DEFLECTOR) from stock"
David L.
DISHWASHER KITCHENAID KDFE104HBL0 "Ran unit through diagnostics to check for errors and motor function. No errors and unit finished properly. Started a normal cycle. Unit blinked on and off briefly and shut off. Unable to run in normal cycle. ReplacedControl with no change. Ordering harness pump and sensor. Documentation needed with Techline ; ordrng 1 W11084121 (Sensor) and 1 W10876537 (Pump) and 1 W11095001 (Harness), dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"