We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Rochester, NY 14623
Steve
Job Details: 05/21/2021
Replaced inner glass and found it needs hinges and inner liner of door. ; ordrng 1 WPW10709147 (Inner door) and 2 W10639067 (Hinges)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Macedon, NY 14502
Steve
Job Details: 05/21/2021
Found the drive hub is worn causing washer to not spin properly. Ordering hub. ; ordrng 1 W10528947 (Hub) and 1 Sh15 (Shipping)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Fairport, NY 14450
Steve
Job Details: 05/21/2021
Replaced drive hub for washer not spin gear properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Pittsford, NY 14534
Dave F
Job Details: 05/21/2021
Unit not cooling . Oil in the evaporator section found the leak . Unit needs compressor and evaporator with UV drier . Ordering parts .; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (drier)
We serviced a
MAYTAG DRYER
Model LDE5914ACE
Near Fairport, NY 14450
Steve
Job Details: 05/21/2021
Found belt broken. Ordering belt. Bringing rollers in case they need to be replaced. ; ordrng 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Rochester, NY 14625
Steve
Job Details: 05/21/2021
"Sr#7730808006Found the pantry control was interrupting dc circuit causing no lights, no cool and no fans. Unplugged the control and ordering parts. ; ordrng 1 W11170612 (Harness) and 1 WPW10677119 (Pantry control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Pittsford, NY 14534
Dave F
Job Details: 05/21/2021
Bottom of freezer has ice build up. Gaskets are sealing and unit is cooling and running as expected. Spoke with customer about sealing items in the fresh food section . Customer will monitor unit and see if ice build up gets worse .
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Pittsford, NY 14534
Dave F
Job Details: 05/21/2021
Oven temperature is to low . Sensor is good and reading the room temp . Tested unit in diagnostics. Bake and both broilers turning on . Checked temperatures of oven was around 330 . Calibrated oven up 20 degrees and tested unit was around 350 then . Unit tested good .
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Fairport, NY 14450
Dave F
Job Details: 05/21/2021
12 degrees in freezer . Set to -5 Good frost pattern .. fresh food 39 degrees set to 33 . Good frost pattern with excess frost meaning moisture in the fresh food section . Found a container was holding the left door open and not allowing it to seal . Tested all fans tested good . Defrost heater is good . Changed defrost mode to basic from adaptive. Customer is going to shut unit down to defrost the fresh food section so that nothing builds up . Unit tested good .
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL0
Near Ontario, NY 14519
Evan
Job Details: 05/21/2021
Customer stated that unit would not run a complete cycle and items are coming out dirty. Checked for error codes. Unit was displaying code 4-3 for wash motor failure. This is causing issue with unit. Replaced wash motor. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Shortsville, NY 14548
Steve
Job Details: 05/21/2021
Replaced thermistor for frosted evap in freezer. Removed frost and the unit is cooling. ; used 1 Wpw10383615 (Thermistor) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Macedon, NY 14502
Dave F
Job Details: 05/21/2021
"dispenser is not dispensing the fabric softener. Tested valves in diagnostics no water coming out of fabric slot . Called techline SR 7730808163 techline said to replace the dispenser .ordering dispenser. Using program to cover parts and labor ATCP10805; ordrng 1 W11465533 (dispenser), dspstn on spec-tagged invntry: 1 W10135699 AFFRESH"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Ontario, NY 14519
Evan
Job Details: 05/21/2021
"Customer is stating that unit would not run a full cycle and would not spin items out. Checked for error codes. Unit is displaying code 5-2 for lid lock fault. Tested lock in manual test mode. Lock would not actuate. This was causing issue. Replaced lid lock. Ran test cycle to confirm function. Ran drain and spin also to confirm function outside of test mode. Unit tested good ; dspstn on spec-tagged invntry: 1 W11135392 CONTROL , used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Farmington, NY 14425
Steve
Job Details: 05/21/2021
Replaced orifice holders for broken gas lines.
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near Rochester, NY 14617
Tanner
Job Details: 05/21/2021
Q1 no Q2 no Q3 noComplaint of Unit leaking during drain cycle. Inspected drain assembly and no obvious flaws. Filled unit 25% and observed no leals from basket. Drained unit and observed leak from adjacent utility sink.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14607
Tanner
Job Details: 05/21/2021
Q1 no Q2 no Q3 noComplaimt of no operation. No stored errors. Ran auto diagnostic cycle and drain pump starts. Start relaying is heard ticking but basket never tumbles. Needs new ACU.Per JM Auth code will cover parts and labor.; ordrng 1 W11322879 (ACU)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fairport, NY 14450
Dave F
Job Details: 05/21/2021
Replaced timer for not heating . Unit tested good . If problem persists order WP3387134 thermostat
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AH0
Near Victor, NY 14564
Steve
Job Details: 05/21/2021
Found the bake element had broken causing no bake. Replaced element and the range tests good. ; used 1 Sh15 (Shipping) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Rochester, NY 14624
Dave F
Job Details: 05/21/2021
Door switch on the left side is not being pushed all the way in . Found the liner of the door was curved in and unit needs new door . Ordering door . Tape door switch closed for now .; ordrng 1 W11435353 (Left hand fresh food door)
We serviced a
WHIRLPOOL WASHER
Model LSQ9030PQ1
Near Rochester, NY 14624
Dave F
Job Details: 05/21/2021
"Unit needs new gearcase . Clutch and coupler . Ordering parts . ; ordrng 1 285785 (clutch) and 1 3360629 (gear case) and 1 285852A (coupling,motor), dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3363394 PUMP"
We serviced a
JENN AIR COOKTOP
Model JGD3430WS00
Near Webster, NY 14580
Evan
Job Details: 05/21/2021
Customer stated that unit?s left rear burner would not stop sparking even while burner was inactive. Customer stated this issue lasted for a few hours and then it stopped sparking. Burner is now functioning since issue had occurred and issue has not reoccurred since. Spark module likely has caused issue but is difficult for tech to diagnose due to unit now functioning. Due to age of cooktop screws that attach cooktop are corroded and would need to be broken and drilled out in order for repair to be done. Quote below is parts that would be needed for repair. Customer to monitor issue and report back if issue persists. WP74010766(Spark module) $ 214.21W10854963(Switch Harness) $ 120.00 WP7527P002-60(Orifice Holder LR) $35.37WP7527P003-60(Orifice Holder RR) $33.66WP7527P031-60 (Orifice Holder LF) $45.0074009553 (Orifice Holder RF) $32.29S&H $15.00 Labor $106.75
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Ontario, NY 14519
Evan
Job Details: 05/21/2021
Replacing wash motor due to unit displaying code 4-3 for wash motor failure. Replaced wash motor. Ran diagnostic cycle. Unit tested good
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Rochester, NY 14616
Evan
Job Details: 05/21/2021
Customer is stating that unit displaying low flo error code during cycle. Discovered that cold water valve is causing issue specifically rinse valve solenoid. Ordering water valve ; ordrng 1 W11316256 (WATER VALVE (COLD WATER) )
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Rochester, NY 14608
Tanner
Job Details: 05/21/2021
Service call paid under 101336.Complaint of no operation of dryer. Unit unplugged on arrival. Measured 244VAC from outlet. Plugged in unit and unit starts and runs. Shook dryer cord and power cut off. Reading no voltage at block. No voltage at outlet. Test dryer cord for continuity and testing good. Outlet is now also testing good. Ran unit for approximately 30 mins without issue. Dryer cord being reinstalled could have corrected problem or is intermittent electrical problem. Advised customer to seek electrician if issue persists.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW0
Near Rochester, NY 14604
Tanner
Job Details: 05/21/2021
Complaint of long dry times. Following stored errors: noneInspected filter and build is obstructing every filter screen. Cleaned filter. Note default dry option (last dry cycle used is saved as default) is not using maximum heat and is set to eco. These settings will add to dry times. Standard dry time for standard load of laundry is 3 hours on this machine. Ran unit on timed dry high heat. Unit achieves operating temps. No repairs needed. Ensure customer is not overloading unit and uses settings to optimize dry times.Service fee covered under 101356.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Rochester, NY 14624
Dave F
Job Details: 05/21/2021
"Unit has a leaked refrigerant. Units needs evap W10836706 . Compressor W11092625 , UV drier WPW10143759 . Access valves W10913906 . Customer is not interested in cost to fix unit and is going to call customer service . Sealed system"
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Rochester, NY 14626
Evan
Job Details: 05/21/2021
Replacing moisture sensors due to original sensors testing open when preforming continuity check via tech line. Replaced sensors and preformed same test. Sensors now testing closed when going across both sensors with wet rag. Unit testing good ; dspstn on spec-tagged invntry: 1 WP3387223 ELECTRODE
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14612
Evan
Job Details: 05/21/2021
Replacing water valve due to unit leaking from solenoid. Replaced water valve ran test cycle to confirm function. Unit is not leaking. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW2
Near Rochester, NY 14624
Evan
Job Details: 05/21/2021
"Customer stated that unit was producing squealing noise. Discovered that idler pulley was seized causing issue. Also recommended replacement of belt . Replaced both parts and cleaned cabinet. Unit tested good ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 1 661570V (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW0
Near Rochester, NY 14604
Tanner
Job Details: 05/21/2021
Complaint of long dry times. No stored errors. Cleaned out filter. Ran unit and shortly into cycle displayed LF error and turned off. Lint filter out error (lower right hand lint filter). Reinstalled lint filter and ran unit. Unit testing good. No repairs reccomended. Ensure user is not overloading unit and not using eco setting to enhamce dry times. Standard dry time for standard lpad of laundry is 3 hours.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14612
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor and fans running. Sealed system leak. Compressor sounds weak. 60 months warranty; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 4 Lokrings
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Pittsford, NY 14534
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noComplaint of gasket falling out. Unit leaking. Inspected gasket and gasket is ripped along lower left side. Ordering replacement gasket.; ordrng 1 WPW10524469 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Rochester, NY 14618
Tanner
Job Details: 05/19/2021
Q1 nonQ2 no Q3 noComplaint of no spin. Following stored errors:F5E1 lid switch faultTested lid switch and lock in diagnostic and both tested good. Ran diagnostic cycle and completed without issue. Started load of laundry with towels and advanced into wash without issue. Performed checks in service pointer W11436350 and HMI ribbon is well seated. Customer to continue to monitor and if prompted for repair will record error message and provide to ATEC.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Rochester, NY 14606
Evan
Job Details: 05/19/2021
Customer stated unit was not filling with enough water. Customer was trying to wash a large load on the normal cycle with deep water wash fill selected. Explained to customer that deep water wash setting is not available in normal cycle customer will need to use bulky sheets/ powerwash while attempting larger loads. Tested hot and cold valve to confirm function. Unit tested good. ATEC WARRANTY
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Fairport, NY 14450
Tanner
Job Details: 05/19/2021
"Q1 no Q2 no Q3 noComplaint of no heat.Confirmed 240 VAC to block. Confirmed continuity through element. No Continuity through thermal cut off. Replaced element and thermal cut off. Recorded following temps (Fahrenheit) at vent during high heat timed dry:167.1141.4166.2141166.4140.1Unit testing good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT , used 1 279816 (CUTOFF-THERMAL) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pittsford, NY 14534
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noComplaint of since March intermittent power failures. Since last week unable to get unit to power on.Following stored errors:F5E2 lid lock failureRan auto diagnostic and completed without issue. Power tested control board and could not get 12VDC at J12-1 wrt J12-4. DC power supply issue with ACU. Ordering new ACU.; rqstng P&A on 1 W11399433 (ACU)
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Webster, NY 14580
Tanner
Job Details: 05/19/2021
"Q1 no Q2 no Q3 noComplaint of noise during use. Dissassembled unit. Found stuck idler pulley and rollers. Replaced all 4 rollers. Replaced idler pulley. Lubricated supports. Cleaned out cabinet. Tested unit and unit tested good. Advised customer venting be serviced. ; used 1 279640 (PULLEY-IDLER), and 2 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Webster, NY 14580
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noComplaint of ripped gaskets. Inspected and gasket has ripped at center where French doors meet. Ordering new gaskets.; ordrng 2 W10830274 (Gasket)s
We serviced a
WHIRLPOOL WASHER
Model CAW38125HW1
Near Fairport, NY 14450
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noReplaced wash plate. Tested unit and unit tested good.
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Rochester, NY 14626
Evan
Job Details: 05/19/2021
customer is stating unit is still not drying items items are coming out wet any time using cycles operated based off moisture sensor. Ran moisture sensor test and unit failed. Checked for continuity of sensors first at control next at sensors directly. Sensors would not display continuity when holding wet rag across sensors checking for continuity. Checked wiring harness for continuity to sensor. Harness tested good. Also checked sensor harness. Also tested good. Ordering sensor electrodes SR: 7730783862; ordrng 2 WP3387223 (SENSOR ELECTRODE )s
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ01
Near Webster, NY 14580
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noReplaced door. Door inspection good. Door seal is good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14612
Evan
Job Details: 05/19/2021
Customer stated the unit is dripping from underneath machine. Discovered leak is coming from water valve solenoid solenoid is causing issue. Ordering water valve. Quoted $76.40 for labor; ordrng 1 W11175771 (WATER VALVE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rochester, NY 14612
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Damper makes grinding noise. New dampers last about a month and start making noise again. Called techline and they suspect moisture is getting into damper. Recommend replacing gaskets and sealing liner with silicone. ; ordrng 1 WPW10594330 (Control) and 2 W10830162 (Gasket)s and 1 WPW10503278 (Control) and 1 WP482338 (Sealer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Hilton, NY 14468
Evan
Job Details: 05/19/2021
Customer stated door gasket would not stay in door trim. Gasket was falling out constantly when opening door. Heated gasket in an attempt to expand gasket while in door channel. Gasket is partially holding but continues to come free from door channel. Ordering gasket. ; ordrng 1 W11030683 (DOOR GASKET )
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Rochester, NY 14612
Evan
Job Details: 05/19/2021
Customer stated the unit would not produce ice. Ran test 44 and 45 on tech sheet. Test 44 is harvest test cycle observed icemaker run full harvest cycle and completed test as it should. Ran test 45 which is icemaker fill test. Unit ran full harvest cycle and then filled at the end of the cycle as it should. Icemaker is currently working. Advised customer to Monitor unit to see if unit continues to produce ice. If unit does not continue to produce ice replace ice maker collected service call fee. If ice maker need to be replaced quoted $76.40 for labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rochester, NY 14625
James
Job Details: 05/19/2021
Replaced control and unit was off. Adjusted temp setting then cooling turned on. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Spencerport, NY 14559
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. S16360 labor authorization. Unit not defrosting ff evaporator. Defrosted coil and relocated thermistor. Ff drain was clogged also. Customer is to monitor.
We serviced a
JENN AIR REFRIGERATOR
Model JFC2087HRS
Near Hilton, NY 14468
James
Job Details: 05/19/2021
Door stuck shut. Filled freezer with steam and can't open it more than 1\2 inch. Leaving unit turned off with Door propped open. Will check tomorrow. ; schdld next appmnt for 5/19 WED !
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1174FZ2
Near West Henrietta, NY 14586
Steve
Job Details: 05/19/2021
Replaced microwave door for film inside glass. The door tests good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Avon, NY 14414
Steve
Job Details: 05/19/2021
"Found user interface not responding.. the unit will go into diagnostics but only fault codes and then fails.F6e2 communications error. Quoted for user interface. The customer is going to contact manufacturer due to repair cost. ; rqstng P&A on 1 W11319991 (User interface), ordrng 1 Sh15 (Shipping)"
We serviced a
JENN AIR DISHWASHER
Model JDB9000CWP3
Near Penfield, NY 14526
Dave F
Job Details: 05/19/2021
Replaced top tracks for separating . Tested unit in diagnostics unit tested good. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Fairport, NY 14450
Dave F
Job Details: 05/19/2021
Drain pump stuck on . Wash able to get drain pump turned off and showed customer how to do it . Ran unit in auto diagnostics unit tested good. Calibrated unit as well . Unit went into water hazard drain but unit tests good .
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Pittsford, NY 14534
Dave F
Job Details: 05/19/2021
"0 degrees in freezer and 38 in fresh food . Found an object blocking the ice maker tray behind it and not allowing the door to close all the way . Removed item door is sealing . Went into diagnostics tested all functions damper ,heater all tested good . Customer will monitor"
We serviced a
KITCHENAID OVEN
Model KDSS907SSS03
Near Rochester, NY 14625
Dave F
Job Details: 05/19/2021
Thermal high limit is blown . Unit needs new high limit WP9759242.; ordrng 1 WP9759242 (thrmst-fix)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rochester, NY 14624
Steve
Job Details: 05/19/2021
Customer stated the lock did not lock at beginning of the cycle. The lock only works while the washer is in spin cycle. During agitation when lid is opened the washer stops. The vibrating at the end of the cycle is normal operation. The washer had no error codes and is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rochester, NY 14624
Steve
Job Details: 05/19/2021
"Found motor running but not pushing water. The spray arms did not move. Found the vent wax motor has error codes Ordering motor , control and vent. ; ordrng 1 W11416362 (Motor) and 1 W11410066 (Control) and 1 W11416460 (Vent)"
We serviced a
WHIRLPOOL WASHER
Model WCVH4800K2WW
Near Rochester, NY 14612
Evan
Job Details: 05/19/2021
Customer stated that unit would not start cycle and door would not lock. Discovered that door lock was failing to actuate causing issue. Replaced door lock and tested unit. While reinstalling door bellow technician snapped retainer spring. Unit is functioning but spring will need to be replaced. Ordering spring ; ordrng 1 WH08X10044 (DOOR SPRING )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manchester, NY 14504
Dave F
Job Details: 05/19/2021
Replaced compressor. UV drier. Unit is now cooling as expected.; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4' and 1 WPW10143759 DRIER-UV DYE
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Macedon, NY 14502
Dave F
Job Details: 05/19/2021
Could not make the washer make odd noise . Unit has no error codes .Ran auto diagnostics and calibrated. Tested manually fast and slow agitation . High spin . No noise . Under machine is clean and tight . Did just make sure the cam pulley was nice and tight . Customer says will even make noise in sensing . Ran regular load no noise . Put clothes and started cycle there was no noise either . Customer will try to get video of unit making the noise . Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS01
Near Webster, NY 14580
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Replaced damper and tested. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Penfield, NY 14526
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. replaced control and user interface and ran diagnostics cycle. Ran drain and spin successfully. ; dspstn on spec-tagged invntry: 1 W11322883 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Webster, NY 14580
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Replaced icemaker and fan. Cycled icemaker in diagnostics. Fan turned on. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Pittsford, NY 14534
Steve
Job Details: 05/19/2021
Sr# 7730787970 replaced module for F 47 error and not cooking on right side. On testing F40 error came up for ui to control communication error. Ordering module and display. ; ordrng 1 WPW10396615 (Display) and 1 W10857232 (Module)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Rochester, NY 14624
Steve
Job Details: 05/19/2021
"Found microwave only pulling 5 amps and not heating. Ordering diode, capacitor and magnetron ; ordrng 1 W11256462 (Diode) and 1 W10561770 (Capacitor)"
We serviced a
KITCHENAID RANGE
Model KICU509XBL00
Near Spencerport, NY 14559
Evan
Job Details: 05/19/2021
Customer is stating that unit will not operate 2 right burners discovered that fuse that operates 2 right burners had tested open. Ordering fuse ; ordrng 1 W10857232 (MODULE ) and 1 WPW10328492 (FUSE )
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ05
Near Webster, NY 14580
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Unit sounds like marbles bouncing. Adjusted refrigerant lines by compressor and adjusted front feet and unit no longer makes noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Canandaigua, NY 14424
Steve
Job Details: 05/19/2021
Found the bladder was frozen at the 5/16 lines coming in from back wall and to bladder. Added permagum to penetrations In the wall and add to air hole behind pantry. Set temp to warm setting for 24 hours to get rest of line unfrozen.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Spencerport, NY 14559
Evan
Job Details: 05/19/2021
Replacing lid due to lid cracking in corner causing unit not to run cycle. Replaced lid. Tested unit. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259006 LID
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Rochester, NY 14622
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit siphons tub while filling. Customer supplied longer drain hose. Installed longer hose and checked operation. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Irondequoit, NY 14617
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Complaint of loud and excessive shaking during spin. F9e1 error. Motor whines when in high spin. Inspected motor and found cabinet brace off and screws coming out of back panel. Reassembled unit and ran drain and spin without issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Irondequoit, NY 14622
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit leaking underneath. Water level too high. Ran diagnostics and tested auto cycle. Unit filled properly and did not leak. Customer is to monitor.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Webster, NY 14580
Tanner
Job Details: 05/15/2021
Q1 no Q2 no Q3 noReplaced gearcase and wash plate. Calibrated unit. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rochester, NY 14618
Tanner
Job Details: 05/15/2021
Q1 no Q2 no Q3 noComplaint of unit not unlocking at end of cycle. F9E1 stored.Ran auto diagnostic cycle and drain pump running but unit barely drains at all. Excess suds are in unit. Dissassembled unit and inspected sump. Found undergarment had been sucked into drain sump almost entirelt obstructing drain. Cleared sump. Tested unit vis auto diagnostic and unit tested good. Left unit on clean cycle to remove excess suds. Oversuds could be due to poor drain. Per JM courtesy warrany since last visit for same reason.
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Brockport, NY 14420
Dave L
Job Details: 05/15/2021
Unit was unresponsive and in drain lockout. Removed power and disconnected pressure hose. No change. Unable to enter diagnostics. Pump is also very noisy. Did not find any debris in drain pump housing. Ordering control and pump. ; ordrng 1 W10860464 (Control) and 1 Sh (Shipping) and 1 WPW10276397 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVWH5
Near Rochester, NY 14620
Dave F
Job Details: 05/15/2021
Ice maker fill tube was frozen because the water valve issue that happened prior . Cleared tube and cycled ice maker . Ice maker cycled and no water leaked .unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14613
Dave L
Job Details: 05/15/2021
Repaired screw on rail again. Cleared excess ice from shroud. Customer to monitor.
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Rochester, NY 14626
Dave L
Job Details: 05/15/2021
Found a small gas leak coming from the broil burner. Ordering gas valve ; ordrng 1 W11370883 (Regulator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hilton, NY 14468
Dave L
Job Details: 05/15/2021
The auger motor is only working intermittently. Ordering auger ; rqstng P&A on 1 W10822606 (Motor)
We serviced a
FRIGIDAIRE DRYER
Model FCGD3000ES1
Near Rochester, NY 14607
Dave L
Job Details: 05/15/2021
"Part number was switched by office. Ignitor was not correct. Re ordered the correct part. ; ordrng 1 5304517325 (Ignitor), dspstn on spec-tagged invntry: 1 WP4392003 IGNITOR-ROUND"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Rochester, NY 14619
Steve
Job Details: 05/15/2021
Replaced the hold clips for oven bottom for broken and missing clips.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Scottsville, NY 14546
Steve
Job Details: 05/15/2021
Replaced drain pump for broken impellers and line filter for randomly shutting off. The washer tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MTB1956GEQ
Near Pittsford, NY 14534
Steve
Job Details: 05/15/2021
Found the defrost drain by the compressor was plugged causing water to leaking into fresh food section. Removed blockage from the drain. The refigerator tests good
We serviced a
JENN AIR REFRIGERATOR
Model JFI2089AEP2
Near Fairport, NY 14450
Steve
Job Details: 05/15/2021
Customer states the fresh food section was freezing. The water fill tube for ice maker froze and broke. The ice maker not working can cause freezing in fresh food section. Ordering fill tube. The fresh food section thermistor was reading 52 degrees but had door open before tests and it is next to light. Ordering thermistor for possibly out of range. ; ordrng 1 W11415785 (Fill tube) and 1 12002355 (Thermistor) and 1 Sh15 (Shipping)
We serviced a
JENN AIR RANGE
Model JDS9860BDS
Near Victor, NY 14564
Steve
Job Details: 05/15/2021
Replaced spark module with same result. Found continuity from spark module harness all the way to burner ignitors. The range needs burner cartridge. The office is going to investigate part. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Pittsford, NY 14534
Steve
Job Details: 05/15/2021
Found the spacer rod on top rack of freezer drawer was on the floor of freezer. Removed top rack and installed the rod. The drawer is working as expected. The filter housing cover has broken tab and customer has to tape closed. Ordering housing cover. ; ordrng 1 WP12568001 (Filter cover)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Pittsford, NY 14534
Dave F
Job Details: 05/15/2021
F1E1 error code F3E0 open main oven sensor . Ohm main oven sensor 1088 ohms . Call techline SR 7730758123 . Techline said to replace control. . Ordering board .; ordrng 1 W11034208 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Rochester, NY 14618
Dave F
Job Details: 05/15/2021
Replaced ice maker fill tube for having hole in it . Cycled ice maker . Unit tested good .
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Webster, NY 14580
Tanner
Job Details: 05/15/2021
"Q1 no Q2 no Q3 noReplaced gearcase, cam, belt, drive hub. Calibrated unit. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W10721967 CAM"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Pittsford, NY 14534
Dave F
Job Details: 05/15/2021
Replaced burned main harness . Tested unit . Tested good
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Mendon, NY 14506
Dave F
Job Details: 05/15/2021
No error codes on unit . Tested unit in diagnostics. Tested good . Calibrated unit . Checked water pressure was good Called techline SR 7730761536 . Couldnt find anything with the unit . Customer is using plant based soap which is HE . Went over use with how much . Tested unit in a regular cycle and tested good . Customer will try to get video of unit getting stuck on the time .
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW3
Near Fairport, NY 14450
Dave F
Job Details: 05/15/2021
0 degrees in freezer and perfect frost pattern. Fresh food is warm .Cold air tower was plugged with ice . Cleared ice could not feel air moving from freezer still . Open freezer door could feel air . Found the warm air returns were plugged with ice . Defrosted those . Unit is now working as expected. Check freshfood section rear wall and make sure fan is blowing air . Open freezer and see if it makes a difference if so warm air returns are frozen .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Rochester, NY 14621
James
Job Details: 05/15/2021
Unit not cooling. Compressor over temperature. Found lokring fitting leaking at steel line connection to filter drier. Called techline sr 7730760367. They said it's ok to braze tubing to repair. ; ordrng 1 W10843121 (Drier)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Rochester, NY 14616
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit not heating. 8v l2 to neutral. While testing power went to 120v on each leg. Found outlet loose. Verified dryer functions properly. Recommend replacing outlet.
We serviced a
WHIRLPOOL RANGE
Model UMV1160CS9
Near Livonia, NY 14487
Steve
Job Details: 05/15/2021
Rescheduled for sat morning due to customer availability ; schdld next appmnt for 5/15 SAT !
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spencerport, NY 14559
Dave L
Job Details: 05/15/2021
Customer has not had ice since last repair. E2 error in diagnostics. Found that the icemaker was not filling with water because the fill tube was frozen shut. Checked water pressure at the dispenser found that the water pressure was very low due to a clogged filter. Removed filter water pressure returned. Customer is going to replace filter cleared ice from icemaker filter
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Penfield, NY 14526
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit not displaying numbers but key pad works. Light stays on all of the time. Disconnected ui and reconnected. Found corrosion on main control. Need control and panel; rqstng P&A on 1 W10915031 (Panel) and 1 W11100513 (Cntrl)
We serviced a
AMANA WASHER
Model NFW7200TW
Near Honeoye Falls, NY 14472
Dave F
Job Details: 05/15/2021
washer leaking from bellow . Cleaned the glass to the door . Tested unit was not leaking anymore .
We serviced a
KENMORE WASHER
Model 11042932200
Near Rochester, NY 14623
James
Job Details: 05/15/2021
Unit leaves water at end of cycle. Drain pump sounds like there's a marble in it. Cleaned drain pump and found no obstruction. Drain pump needs replacing. Customer going to wait on repair. ; ordrng 1 280187 (Pump quoted) and 1 Sh15
We serviced a
MAYTAG DRYER
Model MED8765FW0
Near Macedon, NY 14502
Tanner
Job Details: 05/15/2021
"Q1 no Q2 no Q3 noReplaced hinges. Unit tested poorly, replaced catch and strike and unit tested good.; used 1 279570 (LATCH/STRIKE KIT) from stock"
We serviced a
JENN AIR RANGE
Model JES9900BAB
Near Spencerport, NY 14559
Dave L
Job Details: 05/15/2021
Replaced right front infinite switch due to temps. Unit tested ok.