Local Reviews
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David L.
REFRIGERATOR WHIRLPOOL GIOFSAXVY02 Replaced HV control due to unit not cooling. Unit began cooling after it was programmed.
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was not adding enough water. Upon inspection checked for error codes. No codes present.Ran test cycle unit completed cycle as it should Ran bulky/sheets load empty to observe how much water unit was adding. Discovered unit was adding water but cold valve was not actuating correctly. Connector for cold water valve was loose at control.Reseated connection Ran unit in manual test mode to actuate cold valve.Valve is functioning as it should Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTM404ESS1 Customer stated that lower spray arm was hitting up against lower rack causing noise. Upon inspection discovered that lower spray arm was not sitting correctly on sump due to area where spray arm mounts becoming worn and sitting loosely on sump. Replaced spray armRan test cycle Unit tested good
David L.
RANGE JENN AIR JDS1750FP0 Replaced vent trim and knobs.
Evan E.
WASHER WHIRLPOOL WTW8040DW4 Replacing gear case due to bearing failing . Unit was running very noise during spin and agitate. Replaced gear caseRan calibration cycle Ran diagnostic cycle Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was not filling with enough water. Checked for error codes no codes present. Ran test cycle Unit did not fill correctly Inspected & removed supply line. Supply line to water valve tested good. Valve on house side that supply line is connected to is faulty not receiving correct water pressure suspecting that valve is failing to open completely.Therefore unit will not fill completely Machine itself tested good.
Evan E.
DRYER WHIRLPOOL LTE6234DQ0 Unit would not spin. Could hear motor running but not spinning basket. Suspecting motor coupler had broken. Confirmed that couple was indeed broken Replaced coupler Ran test cycle Unit tested good ; used 1 285753A (COUPLING) from stock
David L.
RANGE ELECTROLUX EW30DS65GS "Customer had the oven over heat several times. Control has been intermittently unresponsive.; ordrng 1 316217002 (sensor,oven probe)"
Shaiman C.
DRYER WHIRLPOOL LER6620PT0 Dryer will not start. Thermal fuse was faulty. Replaced fuse. Unit testing good.
Shaiman C.
WASHER WHIRLPOOL WTW6200VW0 "Start button would not work. Replaced console, unit testing good."
Steve M.
MICROWAVE WHIRLPOOL MMV4206FZ4 Customer has a vent hole that goes out the house and was under the impression the hole was filled. I cAn feel cold at the back of the unit that is causing condensation. The microwave tested good.
Steve M.
DISHWASHER KITCHENAID KDTE704DSS1 Customer complained of dishes not drying like they were. Heater works. Customer is running hot water. Tested in diagnostics. Found cold water error code but water is coming in at proper temp. Found sensor error code. Ordering sensor. ; rqstng P&A on 1 WPW10705575 (sensor)
Gary T.
OVEN JENN AIR JJW3830WP02 "Replaced the ui that the display had lines thru it, replaced a noisey blower and replaced a door latch that was causing door error codes, ran and tested the unit, unit tests okay."
Steve M.
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 "Found condenser fan motor not running. Put a fan behind unit that customer supplied to keep compressor cool. Ordering fan; rqstng P&A on 1 W10124096 (fan,motor)"
Gary T.
RANGE KITCHENAID KFEG500ESS2 "Removed top, no foreign matter in the burner, ran burner up on high, normal smell of hot Bruner. Checks okay"
Shaiman C.
WASHER WHIRLPOOL MVWC416FW0 "Customer concerned that machine would not start wash cycle. F5E3 code on arrival. Tested lid lock in diagnostics, mechanism locks and unlocks reliably on command. Cleared codes and ran auto diagnostics cycle. Could not recreate any issues. If problem persists, return with control.Control: W11125011 ; rqstng P&A on 1 W11125011 (CONTROL )"
Gary T.
WASHER WHIRLPOOL WFW6620HW0 "Adjusted left front leg so the unit wouldn't rock,"
David L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced door and damaged bin ordering shelf that is damaged to be shipped direct; ordrng 1 W11130203SHIPDIRECT (SHELF SHIP DIRECT)
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Apon further inspection, and after second recharge with Refrigerant there were no external observable leaks, no oily residue, no trace of dye whatsoever. On the evaporator or any seals system components in the unit compartment. All solder connections were clean and without the same. Vacuumed testing the high side shows an internal high side leak and is a non repairable issue, advised customer that the unit was non repairable."
Dave F.
REFRIGERATOR KITCHENAID KFIS29PBMS01 Refrigerator making noises . Couldn't get the refrigerator to make the noise again . Refrigerator temperatures were to low . 33 in fresh food and -5 in freezer. Change temperatures to recommend . The ice cubes looked a little melted on the bottom . Ran icemaker in diagnostics test . Tested good . Refrigerator tested good .
David L.
REFRIGERATOR WHIRLPOOL WRT3L1SZYB Unit is leaking from the evaporator causing diminished cooling. Ordering evaporator and dryer.; rqstng P&A on 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)
Gary T.
WASHER MAYTAG MVWC565FW0 "Replaced shorted drainpump, dead control and inoperative lid latch, calibrate and tested okay.; used 1 W10838613 (LOCK-LID) from stock"
David L.
DISHWASHER KITCHENAID KDTM354DSS4 Keypad has malfunctioned. Ordering keypad. Part still under 5 year warranty.; ordrng 1 W10803367 (panel-cntl)
Gary T.
RANGE AMANA AGR6603SFW1 "Repaired shorted connection at the bake ignitor causing the oven not to light and a gas smell, tested multiple times, checks okay."
Gary T.
OVEN JENN AIR JJW3830WP02 "Replaced the ui that the display had lines thru it, replaced a noisey blower and replaced a door latch that was causing door error codes, ran and tested the unit, unit tests okay."
David L.
REFRIGERATOR GE GSS25LGMAWW Spoke to customer and preordered watervalves. Customer needs after 4; ordrng 1 WR57X10023 (valve asm water) and 1 WR57X10024 (water valve asm)
Evan E.
WASHER MAYTAG MHW4200BG2 Installing pressure switch due to unit continually spinning at end of cycle and never stopping. Replaced switch Replacing bellow due to unit leaking from bottom of front door. Replaced bellow Ran test cycle Unit tested good; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
Dave F.
DRYER WHIRLPOOL WED8500DC4 Replaced user interface due to not functioning. Tested unit . Tested good .
Gary T.
WASHER MAYTAG MVWC565FW1 Replaced cracked agitator and basket. Tested okay
Dave F.
DISHWASHER WHIRLPOOL KDPE234GPS0 Dishwasher is brand new . The smoke/ smell was the heating element turning on the first time . Ran in auto diagnostics. Dishwasher tested good . Customer was concerned that the dishwasher was running for two hours explained that the dishwasher will run way longer then their previous washer . Customer will try dishwasher again and will monitor.
Dave F.
DISHWASHER KITCHENAID KDPE234GPS0 Dishwasher not drying found error code F7 E1 . Heater not turning on . Tested for resistance tested good . Washer heat was not turning on . Put in auto diagnostics cleared error codes . Tested washer tested good .
Gary T.
WASHER KENMORE 110.477978 "Call customer and discussed failure with him on the phone, Sears has already checked the unit over and the part that they need is no longer available advised customer to purchase a new unit."
Dave F.
REFRIGERATOR KITCHENAID KSC23C8EYB02 49 degrees in the fresh food section and 23 in freezer . Refrigerator needs sealed system work . Ordering uv dryer WPW10143759 ; rqstng P&A on 1 WPW10143759 (dryer)
Steve M.
WASHER MAYTAG MVWX655DW1 Replaced drive hub and wash plate for stripped wash plate and spinning out of sync in spin. The washer tested good.
Steve M.
WASHER MAYTAG MVWB855DC2 Replaced water valve for getting power but just humming and no water. The washer tested good. Added hose washers to hose since they did not have any. Informed customer to replace hose soon due to rubber hoses are starting to bilge at the ends.
Dave F.
DISHWASHER WHIRLPOOL MDB6701AWB User interface needs to be replaced . The part is discontinued. Customer will look into buy a new dishwasher.
Evan E.
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit was not starting cycle. Upon inspection discovered that door lock light was flashing and door was stuck shut. After inspection discovered that latch had debris inside causing latch to jam. Was able to remove debris and unjam latch. Ran test cycle Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found auger not connecting to ice bin well. Ordering motor, shaft bin and chute; ordrng 1 W11109888 (ice-contnr) and 1 W11202789 (MOTOR) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft) and 1 WPW10293211 (chute)"
Steve M.
WASHER MAYTAG MVWC300XW1 Found gear case is loud and leaking. The unit needs a gear case. Quoted customer. Customer is going to replace. ; rqstng P&A on 1 W11255272 (GEAR CASE)
Steve M.
WASHER AMANA NTW4516FW2 Customer was concerned. With unit unresponsive after power outage. Tested unit in diagnostics and all the functions worked as expected. Instructed customer to unplug and wait two minutes if happens again. The washer tested good. Left part with customer.
Evan E.
WASHER MAYTAG MVWX655DW0 Customer stated unit was not agitating. Checked for codes no codes present. Inspected wash plate. Discovered that splines on wash plate had stripped outOrdering wash plate; ordrng 1 W10902814 (washplate)
Shaiman C.
WASHER WHIRLPOOL WTW75HEFW Wrong part. Ordered correct part.; ordrng 1 W11266654 (BELLOW)
Dave F.
DISHWASHER MAYTAG MDB7759SAB3 Top rack isn't going in all the way . Found the tracks were loose WPW10195623. The wheels on the tub are worn out WPW10505748.the adjusters are not holding the the rack up very well WPW10451914. Third level spinner is missing ordering spinner 8193983 . Cleaned chopper blade area . Tested dishwasher is spraying better . But top rack isn't spinning great. ; rqstng P&A on 1 8193983 (spinner 3rd level) and 2 WPW10195623 (track)s and 2 WPW10323189 (stop)s and 4 WPW10451914 (wheel-uper)s and 4 WPW10505748 (wheel-tub)s
Shaiman C.
DRYER MAYTAG MGDE500VP0 F01 error code. Control board is discontinued.
Steve M.
WASHER MAYTAG MVWX655DW1 Found the washplate not spinning with the basket. The washer needs drive hub and washplate. The washplate is seized to the bearing. Could not get the part out of washer in one piece. Quoted customer to remove washplate and replace washplate and drive hub. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
Shaiman C.
WASHER WHIRLPOOL WTW75HEFW "Replaced door lock and control. Bellow retainer is damaged, must be replaced.; ordrng 1 W11218344 (RETAINER )"
Shaiman C.
WASHER MAYTAG MB835DCPR "Customer concerned of water level raising too high. F3E2 F0E3 codes on arrival. Hot water valve on house was shut off. Turned water on, cleared error codes and ran verification cycle. Inlet water thermistor and all other functions passed. Customer monitor"
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Door opening after dishwasher runs for a while and gets hot . Called techline SR 7724370336 .he gave me some different things to check like the top rack going into place and checking the seal. Everything looks good . Couldn't recreate .Last time this happened we replaced the rails . Ordering new rails W11259786 and W11259785; rqstng P&A on 1 W11259785 (TRACK) and 1 W11259786 (TRACK)
Shaiman C.
RANGE WHIRLPOOL WFE510S0HW Installed cord and tested elements. All four elements are heating.
Shaiman C.
WASHER MAYTAG MHW3505FW1 Replaced dispenser drawer assembly. Water is not filling the fabric softener compartment.
Gary T.
WASHER WHIRLPOOL WTW7500GW0 "No hot water coming into the unit, water is good to the valve, ordering valve; ordrng 1 W11165546 (VALVE)"
Dave F.
WASHER MAYTAG MVWX655DW1 Washer drain pump was staying on .Different issue from last time unplugged drain pump from control . . Got the pump to turn off . Looked for error codes . No codes . Tested unit in auto diagnostics . Tested good . Calibrated unit . Tested good .
Gary T.
DRYER MAYTAG MGDC465HW0 "Venting checked okay and is unrestricted, unit is heating properly, ordering coil pack and thermostat; ordrng 1 WP8318268 (thrmst-fix) and 1 WPW10328463 (coil-valve)"
Dave F.
RANGE WHIRLPOOL WEEA25H0HZ1 Aqua lift not cleaning oven. Called techline SR 7724366823 . Tech said that the temperatures need to be 180 to 200 around . Checked temperatures. Temperatures were good . Found no error codes . Techline gave me phone number for the customer to call 877-258-0808. Oven tested good . Customer to call aqua lift number.
Gary T.
RANGE WHIRLPOOL WFG320M0BW2 "When setting thermostat at 200 it runs up to 450, ordering control and thermal probe.; ordrng 1 W11113908 (cntrl-elec) and 1 WPW10181986 (sensor)"
Dave F.
DISHWASHER JENN AIR JDB1255AWP0 Found the dishwasher is tidal waving causing it to leak in the bottom right . The top rack sprayer arm is warped causing the sprayer not to spin and just spray in the corner causing it to leak . Looked up parts for unit . Parts are discontinued.
Dave F.
WASHER WHIRLPOOL WFW85HEFW1 Replaced user interface due to it shutting off randomly after you turn it on. Tested in auto diagnostics. Tested good.
Gary T.
REFRIGERATOR WHIRLPOOL n/a "Unit has a slow refrigeration leak in the evaporator section, estimate only customer is buying new.; rqstng P&A on 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)"
David L.
VENTHOODS IKEA IHW51UC0FS1 Unit is getting voltage but is not operational. Ordering blower and controls.; ordrng 1 W10735734 (capacitor) and 1 W10894803 (blower fan) and 1 W10895844 (transformr) and 1 W10895848 (cntrl-elec)
Dave F.
DRYER MAYTAG MGD6630HW0 Dryer raddling and not drying right . Found the blower housing was not attached to the vent pipe causing long dry times . Tested dryer tested good .
David L.
REFRIGERATOR WHIRLPOOL GIOFSAXVY02 Unit was not cooling due to a failing HV control. Ordering control.; ordrng 1 WPW10310240 (cntrl-elec)
Gary T.
DISHWASHER WHIRLPOOL WDT720PADW2 "Door is opening and closing the same as when I replaced the springs, there is no problem with the door or the springs, customer is expecting the door to be held closed by the springs which I explained is not the case, the door is held closed by the latch and they must latch the door in order for it to stay closed when not in use."
Gary T.
REFRIGERATOR KITCHENAID KFIS27CXMS3 Installed drain tube kit to stop water leaking and freezing the freezer compartment. Checked okay; used 1 W10619951 (TUBE-DRAIN) from stock
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stated unit was not filling correctly. Checked for error codes . No codes present. Upon inspection discovered that hot valve is failing to actuate. Tested valve in manual test mode cold valve is actuating but hot is failing to actuate. Ordering water valve; ordrng 1 W11038689 (valve)
Gary T.
OVEN WHIRLPOOL WOS51EC7AS01 "Found tripped circuit breaker reset and unit checks okay, advised customer that if it happens again to have the circuit breaker replaced."
Shaiman C.
WASHER MAYTAG MVWX655DW0 "Drain hose was not secured onto drain pump causing a small leak. Secured hose, unit testing good."
Evan E.
WASHER MAYTAG MVWC555DW1 Hub inside washplate had stripped out teeth ordering washplate; ordrng 1 W10902814 (washplate)
Evan E.
WASHER MAYTAG MVWX655DW1 Replacing gear case due to bearing inside gear case failing and seal around gear case failing causing unit to leak water. Replaced gear caseAlso replacing wash plate due to old wash plate seizing on gear case shaft. Replaced wash plate Ran calibration cycle Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW8500DC2 Replacing control panel due to unit displaying f6e3 code (UI not hearing control)Replaced control Replaced UI Ran calibration cycle Ran test cycle Unit tested good
Steve M.
REFRIGERATOR GE HSS25GFPHWW Found main control not sending power to rest of unit. Found burn mark by transformer on control. Quoted customer for main control. ; rqstng P&A on 1 WR55X10942P (CONTROL)
Evan E.
DISHWASHER WHIRLPOOL WDT720PADW2 Customer stated door was falling down. Upon inspection discovered that rubber grommet that sits on hinge had fallen off. Reinstalled grommet on hinge Unit tested good
Evan E.
WASHER MAYTAG MVWC415EW2 Installing new suspension due to units basket moving to ok much while in spin. Old suspension was causing basket to sag. Replaced suspension Ran test cycle Unit tested good
Evan E.
DISHWASHER KITCHENAID KDFE104DSS2 Replacing wash motor due to motor failing to run during wash cycle. Unit was not running motor causing water to sit in tub and cause no heating error code. Replaced sump &motor Ran test cycle Unit tested good
Dave F.
DISHWASHER WHIRLPOOL KDPE234GPS0 Replaced third dish rack . Tested dishwasher tested good . After the install was put in the kickplate is missing the pieces to attach it . Ordering WPW10503548 and sending to customer.; ordrng 1 WPW10503548 (retainer)
David L.
MICROWAVE WHIRLPOOL WOC75EC0HS00 Unit displaying communication error. Ordering UI.; ordrng 1 W11351549 (UI)
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Duplicate job, but checked again, all is working and cooling"
Dave F.
DRYER WHIRLPOOL WED4815EW1 Dryer making vibrating noises .found the blower housing was raddling when the motor was running . Tightened blower housing and put a screw in it. . Tested unit . Tested good
Steve M.
RANGE JENN AIR JES1750FS1 Replaced main control for no heat at bake or broil. The oven tested good.
Steve M.
DRYER WHIRLPOOL WED5620HW0 137 156 111 the dryer shut of after one cycle with no wet clothes touching sensors. added wet towel to sensor bar 150 130 150 128 the dryer heated and cycled on and off as expected. Found no error codes. Called customer and gave some tips on better drying. Drying like clothes and using large enough loads to use the sensor dry option. called tech line sr# 7724369898 Customer was not home for signature.
Steve M.
DISHWASHER KITCHENAID KDTE304DPA0 Tested dishwasher in diagnostics and the dishwasher ran as expected. Tested heater and it worked as expected.
Gary T.
DISHWASHER KITCHENAID KDPE234GPS0 "Unit needs a sump assy, part is ordered. At the shop. Call 347-216-1030 when on the way.; dspstn on spec-tagged invntry: 1 W11085683 PUMP&MOTOR"
David L.
REFRIGERATOR KITCHENAID KRFF302ESS01 Replaced noisy damper. Unit tested good.
David L.
RANGE JENN AIR JES9900BAB Replaced console due to keypad malfunction. Unit tested good.
David L.
OVEN MAYTAG MGR8674AS0 Quoted customer for burner and ignitor due to poor ignition. Customer denied repair. Refused to pay the service fee. Office is to bill the customer for our time. Was asked to leave the premises after they disputed the charges.
David L.
WASHER FRIGIDAIRE FAFW3511KW0 Replaced control due to comm error. Unit tested good.
Steve M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complained of dishwasher leaking and the water is getting underneath the linoleum. Found the brass fitting to the water valve was leaking.tightened the brass fitting and that leak stopped. Found the dishwasher was also leaking out the front of the door due machine not sitting level. Lowered back legs and repositioned dishwasher so water inside unit is more to the rear of dishwasher. Tested and the dishwasher no longer leaks.
Evan E.
DISHWASHER KENMORE 665.13899K801 Replacing control board due to unit failing to send power to heater. Replaced control Ran diagnostic cycle Unit Ran heater at end of diagnostic Unit tested goodATEC warranty for labor and S/C fee
David L.
REFRIGERATOR GE GSL25JFPJBS Unit is operating properly. Temperatures are correct. Water dispenser is working.
David L.
RANGE WHIRLPOOL WFG525S0HV0 Investigated smell during bake cycle. Found small food stain under oven bottom likely causing a burning odor. Called techline to document. Sr7724371828
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Replace right hand ff door that was broken at the hinge. Unit tested good.
Gary T.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Received wrong door, reordering freezer door and fridge door handles. Researching the freeze door.; ordrng 2 W10874799 (handle)s and 1 W11265947 (DOOR FREEZER)"
Gary T.
RANGE JENN AIR JGS9900CDF01 "Screws are corroded into orifice holder, ordering screws and orifice holder.; ordrng 1 WP7527P087-60 (holder-orf) and 2 WP8273062 (screw)s"
Gary T.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit evap was frosted over, thermistor and element homed out okay, ordering control.; ordrng 1 W11174836 (CONTROL)"
Gary T.
REFRIGERATOR MAYTAG MRT711SMFZ00 "Warm in the freezer, freezing in the fridge, ordering a control and a thermistor.; ordrng 1 W10904683 (cntrl-elec) and 1 WPW10384183 (thermistor)"
Evan E.
WASHER KENMORE 110.2090299 Customer stated unit was not spinning and smelled burning coming from machine. Upon inspection attempted to run spin cycle. Unit was spinning as it should. Ran unit with full basket of water. Unit was progressing through cycle as it should. Tested the spin drain cycle multiple times unit was draining and spinning as it should. Inspected all electrical connections for possible loose wire at motor or timer. Could not replicate issue while in home. Advised customer to run machine and contact tech if issue is to persist.Unit tested good
Gary T.
DISHWASHER WHIRLPOOL KDFE104DSS2 "Replaced door gasket that was falling out, tested okay."
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Advised customer that the fridge is running at an average temp of 38 degrees, not exactly 38, turned up freezer temp ."
Evan E.
WASHER WHIRLPOOL WFW3090GW While unpackaging stator discovered that stator was cracked. Leaving other 2 parts with customer.Reordering stator ; ordrng 1 W11044838 (stator)
Gary T.
DISHWASHER WHIRLPOOL WDF520PADB7 "Repaired lower binding spray arm that was not spinning was not washing dishes, tested and checked okay after that."
Gary T.
REFRIGERATOR WHIRLPOOL WRF989SDAF00 Replaced defrost control mechanism that was not put in the unit into defrost. Tested OK
Gary T.
DRYER ADMIRAL AGD4875YQ2 "Was just here less than a month ago, found open thermal fuse, venting tested unrestricted replaced thermal fuse, charged part only. ; used 1 WP3392519 (FUSE-THERMAL) from stock"
Gary T.
RANGE AMANA ACR4303MFB3 Customer purchased and installed their own terminal block. Canceled call.
David L.
VENTHOODS KITCHENAID KVWB606DSS1 Helped SM
David L.
DISHWASHER MAYTAG MDBH979SAM0 Replaced door seal due to leak. Unit tested good.
Steve M.
RANGE MAYTAG MER8674AS0 Found control not sending power to broil and sending 100 volts to bake element. Needs control. Quoted customer for repair. ; rqstng P&A on 1 WPW10655837 (cntrl-elec)
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Replaced cracked fan blade. Unit tested good.
Dave F.
COOKTOP WHIRLPOOL KECC667BBL02 User interface is not responding to touch and won't cook on low . Ordering new UI WPW10545371; ordrng 1 WPW10545371 (cntrl-elec)
David L.
WASHER WHIRLPOOL WTW4816FW2 Replaced control due to unit not responding to commands. Tested and calibrated unit.
David L.
DISHWASHER GE FDB1050REC5 Replaced spray arm and splash guards due to leak. Unit testing good.
David L.
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Cleared defrost drain that was causing a leak in the fresh food section. Customer to monitor.
Dave F.
REFRIGERATOR WHIRLPOOL AFD2535FES Damper not opening and closing . Tested damper in diagnostics. Damper door not closing . Ordering new damper WPW10196393; ordrng 1 WPW10196393 (damper control assy)
Evan E.
DRYER MAYTAG MGDB835DW4 Customer stated time was jumping around during cycle.Checked for codes Unit was displaying F6-e2 error code ACU and UI failing to communicate Called techline Sr: 7724353356Techline advising that time will jump around and is only estimate of time due to way that moisture sensor functions depending on items inside machine. Unit itself if functioning as it should Suspecting that error code was caused by stuck key or customer selecting cycle multiple times. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDT710PAHB1 Customer stated unit was not draining. Upon inspection tub was full of water. Checked for codes No codes presentRemoved water from tub. Removed pump to inspect. No debris in pump. Pump impeller was able to spin freely. Reattached pump Unhooked drain line at disposal filled unit. Ran drain cycle. Water was slowly draining but drain line is clogged. advised customer there would be labor charge to clean drain line. Customer did not want to proceed at this time. Unit tested good otherwise
Evan E.
DRYER WHIRLPOOL NED4655EW1 Customer stated that unit was not heating. Upon inspection discovered that unit was not receiving 240v. Unit was running motor but heater was not receiving any power. Checked vent checked heater for continuity unit tested good. Checked voltage coming in at outlet. Unit is only recieving 120v. Advising customer to have electrician come and inspect outlet/breaker. Unit was currently running on 20 amp breaker.
Evan E.
WASHER KENMORE 417.404127 Customer stated unit was not draining. Upon inspection discovered that filter inside pump was clogged causing unit not to drain.Cleaned filterRan test cycle Unit tested good
Dave F.
WASHER MAYTAG MVWC465HW0 Washer has lid lock fault F5 E2 needs new lid lock . Won't turn on . Ordering new lock W11307244; rqstng P&A on 1 W11307244 (LID LOCK )
Evan E.
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated unit was powering up but not starting cycle.Upon inspection discovered that customer had control lock on machine causing unit not to run. Turned off control lock Checked for error codes No codes presentRan test cycle Unit tested good Collecting service call fee
Evan E.
WASHER WHIRLPOOL MVWC565FW Replacing lid lock and control due to control failing to sense when unit was locked.Replaced lid lock Replaced control Ran test cycle Unit tested good
Steve M.
REFRIGERATOR AMANA ABB2224BRB00 Replaced light switch for intermittent light. The refrigerator tested good ; dspstn on spec-tagged invntry: 1 WPC3680310 LIGHT SWITCH
Steve M.
VENTHOODS KITCHENAID KVWB606DSS1 Replaced the fan that was left at customers home on previous visit for open motor on fan. The fan worked as expected.
Steve M.
HOOD VENT WHIRLPOOL KVWB406DSS2 "Replaced transformer, control and leds for no lights. The hood tested good"
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Spoke to customer and pre ordered doors due to scratches.; ordrng 1 W11104466 (dor-fip) and 1 W11104477 (dor-fip) and 1 W11223753 (BADGE)
David L.
WASHER MAYTAG MVWC465HW2 Unit is not completing cycles intermittently. No errors in control. Ordering control.; ordrng 1 W11249158 (CONTROL)
Steve M.
DISHWASHER JENN AIR JDB9000CWS3 "Replace top racks rails for broken rails and top rack falling. The dishwasher tested good. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Steve M.
REFRIGERATOR KITCHENAID KRFF302ESS01 Tightened handle doors. The refrigerator tested good.
Evan E.
WASHER MAYTAG MVWB835DW1 Customer stated unit was producing burning smell and could not get lid unlocked. Upon inspection discovered that control was failing led verification light was not lit and lid for unit would not unlatch. Burning smell customer was referring too is bearing inside gearcase failing causing smell.Ordering gear case Ordering control ; ordrng 1 W10811956 (drum assy) and 1 W11024149 (cntrl-elec)
Gary T.
MICROWAVE MAYTAG MMV4206FZ4 "585-638-0138 is correct #, no control to the light when trying to Turing it on and off, light is on all the time. ordering control.; ordrng 1 W11135512 (CONTROL)"
Steve M.
WASHER MAYTAG MVWC565FW Found washer stuck in drain added water until it reset. Calibrated and tested the washer and the washer tested good. Explained to customer that oversudsing can cause the washer to get stuck in drain and become u responsive.
Steve M.
DRYER KENMORE 110.875726 Replaced rollers and idler pulley for loud operation. Removed all the lint from inside dryer. The dryer tested good ; used 1 4392067 (REPAIR KIT) from stock
Dave F.
MICROWAVE WHIRLPOOL WMH31017FS0 Door switch on micro failing. Replaced interlock with new one with added switch . Tested unit tested good .; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Dave F.
DISHWASHER KENMORE 665.13843K601 Chopper blade housing was blocked full of debris . Removed debris tested dishwasher. Tested good .
Steve M.
MICROWAVE KITCHENAID KMHS120ESS2 "Replaced the door switches for door open/ lose errors, preventing use. The microwave tested good. ; used 1 W11244494 (INTERLOCK) from stock"
Dave F.
DRYER MAYTAG MEDC215EW0 "Dryer making very loud squeaking . Rollers and tension pulley need to be replaced called for auth. Auth code NLAC10079415. Replaced stock .rollers kit 4392067 and pulley WP691366. Tested dryer . Tested good .; used 1 4392067 (REPAIR KIT), and 1 WP691366 (PULLEY-IDLER) from stock"
Dave F.
DRYER WHIRLPOOL WED6620HW0 New unit was received with dent in top. Replaced top with new one .
David L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced light pipe due to indicator not illuminating.
David L.
DISHWASHER WHIRLPOOL WDF330PAHT2 Replaced cracked hose connection with new hoses. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced dented door.
Steve M.
REFRIGERATOR ELECTROLUX E32AR75JPS1 Quote 5304506363 heat exchanger 59.72297414901 evaporator 85.2411.11 shipping Sealed system labor 317.95Service fee 89.95Found the refrigerator has a low charge . Recommended customer call Electrolux to see if any sealed system parts/labor are covered under warranty. Please refund service fee and part at this time.
David L.
REFRIGERATOR GE TFX20JR Replaced icemaker due to overfilling he ice bucket. Customer to monitor.
David L.
REFRIGERATOR GE GBS18HBMCBB The defrost drain is plugged and has blocked the evaporator fan motor from turning. Defrosted and cleared drain. Fan began running after blockage was cleared.
David L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced pantry UI and control due to erratic operation of the interior lights
David L.
OVEN MAYTAG MER6600FZ1 Oven liner was bent preventing the top rack from moving freely. Adjusted liner to give the racks proper clearance. Racks now move much easier.
David L.
REFRIGERATOR KITCHENAID KRFF302ESS01 Spoke to customer and preordered damper. Instructed the. To turn the freezer temperature up to 2 degrees to mitigate frosting inside the damper assembly ; ordrng 1 WPW10594329 (control )
Shaiman C.
WASHER MAYTAG MVWC565FW "Connector on cap was faulty resulting in motor failure. Replaced motor and cap, unit testing good."
Shaiman C.
WASHER WHIRLPOOL WTW4850HW1 Control on back order. Rescheduled until part arrival.; ordrng 1 W11256099 (CONTROL)
Shaiman C.
WASHER FRIGIDAIRE LTF2140ES3 "Unit spins, drains and completes cycles. Further explanation from customer suggests the unit requires a control board. Customer declined further repair."
Shaiman C.
DISHWASHER WHIRLPOOL WDF760SADT0 Replaced control & drain pump. Unit testing good.
Shaiman C.
WASHER MAYTAG MHWZ600TW00 Replaced seized drain pump. Unit testing good.; dspstn on spec-tagged invntry: 1 WPW10730972 PUMP
Shaiman C.
WASHER WHIRLPOOL WTW5000DW2 Water is leaking from water valve in the house. Unit testing good.
Evan E.
OVEN KITCHENAID KODE500ESS04 Replacing UI due to unit displaying LCD keypad mismatch error code.Replaced UI Ran test bake cycle for both ovens Unit tested good
Evan E.
DRYER WHIRLPOOL WED5620HW0 Customer stated unit is not heating on any cycle except timed dry. Checked for error codes. No codes presentUnit is heating but not running heater long enough during cycle. Ordering thermostat; ordrng 1 280148 (cutoff-tml)
Evan E.
DRYER FRIGIDAIRE FFLG3911QW1 Replacing thermal fuse due to unit not heating. Replaced fuse Ran test cycle Unit tested good
Evan E.
WASHER MAYTAG MVWC465HW2 Replacing control due to pressure sensor failing to sense amount of water in tub. Replaced control Ran test cycle Unit tested good
Evan E.
DRYER WHIRLPOOL MED6000XW0 Customer stated unit was screeching while drum was spinning. Upon inspection discovered that rollers and idler pulley were sticking Cleaned rollers and roller shaft Cleaned idler pulley and idler pulley shaft Reassembled unitRan test cycle Unit tested good Dryer vent cleaning Scott Koepke Office : 866-498-7233Cell: 585-441-7227
Dave F.
REFRIGERATOR KITCHENAID KSC23C8EYB02 "Refrigerator and freezer temperatures are warm .found the evaporator cover in the freezer had popped off in the back also the refrigerator evaporator cover wasn't very tight . Put refrigerator in diagnostics tested , FC thermistor and RC thermistor both tested good . Tested evaporator fan motor for both refrigerator and freezer. Both tested good . Ran test four which checks compressor ,Compressor fan motor tested good . Looked at the frost pattern on evaporator . Did not have an even frost pattern may have been due to door being open . Refrigerator may need sealed system work .. customer will monitor temperatures."
Dave F.
DRYER MAYTAG MED5500FC1 Check vent light comes on . Looked for error codes found F4 E3 restricted air flow . Used vent tester and the reading came up poor air flow . . Found no issues with dryer . Vent needs to be cleaned. Charged service charge .
Evan E.
DISHWASHER KENMORE 665.13899K801 Did not have intended part for job. Reordering control ; ordrng 1 WPW10285180 (cntrl-elec)
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stated unit had shut off during cycle. Upon inspection discovered control was not accepting commands. Could not get unit into diagnostic. Inspected control led verification light was not on Ordering control; ordrng 1 W11162438 (CONTROL)
Shaiman C.
DRYER MAYTAG MGDC215EW0 Unit is making a grinding/rattling noise. Suspected bad roller bearings. After running unit for a longer period of time the noise began to show itself more from the motor. Replacing motor.; ordrng 1 279827 (motor!dryer)
Dave F.
RANGE WHIRLPOOL GW397LXUQ07 Replaced ignitor tested oven . Tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 Replaced start device for refrigerator turning on intermittently. Refrigerator is working and at correct temperatures. Ice maker still not working . Refrigerator needs new icemaker . Ordering new ice maker WPW10251076 customer paid in full for repairs . ; ordrng 1 WPW10251076 (icemaker)
Dave F.
WASHER MAYTAG MVWX655DW1 Washer making noise while spinning . Found no error codes. . Found the gearcase was sitting to low on a carpet floor possibly dragging . Found debris underneath wash plate . . Removed debris . Adjust legs up . Tested washer in auto diagnostics. Tested good . Calibrated machine . Tested good .
Steve M.
REFRIGERATOR MAYTAG MFI2269VEW4 Customer complaining of user interface not coming back on after power outage for a few hours. Complaining of ice on freezer floor. Replaced main control and drain tube. Cleaned the plugged coils. Removed all ice accumulation. ; used 1 W10619951 (TUBE-DRAIN) from stock
Steve M.
REFRIGERATOR AMANA ART318FFDW03 26 in fresh food section and -4 in freezer. Called tech line again sr# 7724299174 tech line deemed unit unrepairable. Manufacturer is going to contact customer within 5 business days.
Dave F.
DISHWASHER WHIRLPOOL wdf520padm7 New sink disposal. Dishwasher drain hose was not punched out . Tested dishwasher tested good.
Evan E.
WASHER WHIRLPOOL WTW8040DW4 Customer stated unit was producing banging noise while in spin or agitate. Checked for codes no codes present. Ran test cycle During spin agitation could hear noise customer was referring too. Gear case bearing is failing.Ordering gear case ; ordrng 1 W10811956 (GEAR CASE)
David L.
FREEZER KENMORE 253.260821 Unit is displaying a communication error. Display shuts off when door is moved due to a break in the harness at the hinge. The door has to be replaced to repair quoted for door 216531256 456.88they will cAll back with an answer; rqstng P&A on 1 216531256 (door panel)
David L.
COOKTOP WHIRLPOOL WFG525S0HV Replaced bake electrode due to poor ignition. Unit tested good after install customer to monitor.
David L.
WASHER MAYTAG MVWB865GC0 Customer concerned with how the unit is cleaning. Found an overload error in diagnostics. Cleared code and ran autotest and service calibration. Unit tested good. Customer is not happy with normal operation of the machine.
Steve M.
MICROWAVE KITCHENAID n/a Already looked at unit last year with previous owners and it is to old to get any parts. Waived service fee.
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHV00 "Replaced main control, user interface and defrost thermistor for not defrosting. The evaporator was full of frost again. Removed all the frost. The refrigerator tested good. ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock"
Steve M.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced thermostat for inconsistent temps in unit. Recommended customer to place a couple gallon jugs of water in freezer to help stabilize temps during the defrost cycle due to the delicate foods they have in freezer.
David L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Right hand door hinge collars was slipping off of the hinge. Raines right hand door and leveled unit to level off doors. Unit tested good.
Steve M.
REFRIGERATOR KENMORE 106.536443 Customer concerned with noises from refrigerator. Found the noises are from frost melting in defrost. Ice maker just cycled and called for water. Cleaned the condenser coils. The refrigerator tested good.
Steve M.
DISHWASHER WHIRLPOOL WDT710PAHW1 The left spring was loud when opening and closing. Found the spring contacting the frame. Bent hinge and spring works as expected. The dishwasher was leaking from front center of unit. Lowered back of matching for water to deep in front. Tested dishwasher and it did not leak.
Evan E.
RANGE WHIRLPOOL WFG505M0BB2 Replacing gas valve regulator due to unit failing to distribute gas correctly. Burners would not light if oven was on. Replaced regulator Ran test cycle Unit tested good
Steve M.
WASHER MAYTAG MVWX655DW1 Found washplate was stripped. Ordering hub and washplate. Found the power is not grounded. Customer is going to repair outlet. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
Shaiman C.
DRYER MAYTAG MGD6000XW2 Customer canceling current check. Refused to replace.
David L.
WASHER MAYTAG MVWC565SW Unit was not spinning due to a weak capacitor. Replaced capacitor and calibrated.; used 1 W11158831 (CAPACITOR) from stock
Gary T.
REFRIGERATOR AMANA ASD2522WRS01 "Installed new water dispenser line to replaced dry rotted and leaking water line, installed ice door kit to correct unit that wasn't dispensing ice. Checked completely, checked okay."
Gary T.
WASHER MAYTAG MVWC565FW0 "Replaced control that had power but was not accepting commands, when trying to test and calibrate, the control shorted out, found shorted winding in the drain pump, ordering drain pump and control.; ordrng 1 W10876600 (drain pump) and 1 W11116594 (cntrl-elec)"
Gary T.
REFRIGERATOR GE GTS22CMARBB "Found cold air inlet and return lines to the fridge section blocked with ice, door was most likely left open, defrosted vents and checked airflow,. Checked okay, advised customer to watch the doors."
Gary T.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Repaired noisey fan that had some styrofoam around it.
David L.
RANGE WHIRLPOOL WFG550S0HZ0 Replaced broil ignitor due to poor ignition. Broil tested good after install.
David L.
REFRIGERATOR GE GSS25LGMAWW Water filter was very clogged and leaking causing the ice maker issues. Customer had the freeze at the coldest setting causing frozen items in the fridge. Adjusted settings.
Gary T.
RANGE KITCHENAID KSGB900ESS1 "Found wire touching rotor on the the convection fan, rerouted wire. Tested okay."
David L.
DISHWASHER KITCHENAID KDTE254ESS0 Reinstalled dispenser gasket. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL GSF26C4EXY03 Unit is not defrosting again. Defrost circuit testing good. Ordering controls. Atec warranty. ; ordrng 1 W11088499 (CONTROL)
Gary T.
WASHER MAYTAG MVWB766FW1 "I know it's making the noise on this machine, need to call the tech line. Advise customer that I will call the tech line Monday and get a hold of him.; schdld next appmnt for 3/11 MON !"
Shaiman C.
WASHER WHIRLPOOL WFW75HEFW F3E1 and F8E1 codes upon arrival. Discovered hot water valve was turned off. Unit would violently shake during spin cycle. Tech line recommended replacing suspension and inner tub. Upon further investigation discovered shipping bolts were still installed. Removed bolts. Unit testing good.SR: 7724297961
Shaiman C.
DRYER MAYTAG MGDC400BW2 Igniter and gas coils are testing good. Unit failed airflow test. Advising customer to clean the vent.
Gary T.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Replaced ui that the display was no longer showing all segments. Checked unit out, all checks okay."
Gary T.
DRYER ROPER RED4516FW0 Repaired misaligned roller causing loud rumbling noise
Evan E.
DISHWASHER MAYTAG MDB8949SAM0 Customer stated unit was not responding to commands and would start cycle on it's own. Upon inspection discovered that UI had silver migration on ribbon cable.Called techline to report findings Sr: S25462Sr code covers part cost onlyReplaced UI Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW6300SG0 Customer stated unit was not draining and had tech from other company diagnose issue as drain pump failing. Upon inspection discovered pump was failing impeller would not spin to remove water from cabinet. Replaced pump Ran test cycle Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer stated dished were not coming clean. Upon inspection checked for error codes. No codes present. Ran test cycle . During fill portion of cycle could tell unit was not adding enough water. Inspected valve discovered that in,tested valve had kink in line causing unit not to fill fully. Straightened line ran reset cycle again.Unit now filling as it should Unit tested good"
Evan E.
DISHWASHER MAYTAG MDB8959SFZ4 Customer stated top rack was falling due to track breaking. Upon inspection discovered that rack was falling due to left side track breaking at welds. Tech is unable to installed new track due to customer installing new floor after dishwasher was installed. Tech is unable to remove dishwasher without potentially damaging floor. Made customer aware off issue. Customer to contact office once issue with floor is resolved ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Shaiman C.
DISHWASHER WHIRLPOOL WDT720PADW2 Unit is leaking from diverter. Customer declining repair.
Dave F.
REFRIGERATOR WHIRLPOOL GX5FHTXVY010 Icemaker not making ice . Tried getting the old icemaker to move with jumper . Did not . Replaced ice maker tested unit . Tested good ..
Dave F.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced water intake valve due to water filling the tub up in the dishwasher even when unit is off . Tested unit tested good .