Near Webster, NY 14580
Evan
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit had never made ice since purchasing fridge. Ran test 56 on tech sheet to run harvest cycle on ice maker unit is harvesting as it should. Ran test 47 to fill ice maker. Unit is filling as it should. Suspecting Issue with thermistor on ice maker not sensing temp correctly. Ordering ice maker ; ordrng 1 W11294907 (ICE MAKER)
Near Rochester, NY 14626
Tanner
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Water line has been cut from water inlet to icemaker. Ordering new tube and fittings.; ordrng 1 2003812 (Tube) and 1 W11292468 (Fitting) and 1 WP1106508 (Gasket) and 1 W10861184 (Clamp) and 1 4387491 (Insert)
Near Rochester, NY 14607
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL MHW5630HW0 Customer stating unit is leaking from bottom left corner. Upon inspection discovered that issue is coming from dispenser not properly sealing up against UI. Checked for error codes. No codes present. Ordering dispenser ; ordrng 1 W11316600 (DISPENSER )
Near Rochester, NY 14606
Tanner
Job Details: 07/10/2020
WASHER WHIRLPOOL WFW7540FW0 Q1 no Q2 no Q3 no Complaint of not starting wash cycle then F3E1 error. Following stored errorsF3E1F5E2Ran service diagnostics cycle. And would not start.Inspected pressure hose and found damage to hose from rubbing on tub. Pin hole leak causing unit not to read pressure. Ordering pressure assembly.; ordrng 1 WPW10448876 (Pressure switch) and 1 W11044559 (Hose)
Near Rochester, NY 14606
Tanner
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Q1 no Q2 no Q3 no Complaint of ice maker not making ice SR7728285014 confirmed optical sensor is not sending voltage to ice maker. Jumped optical switch and unit started a harvest. Due to faulty optics the ice maker will not harvest because it thinks the ice bin is full.Ordering optics assembly. Repair PAID IN FULL; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER and 1 W10884390 ICEMAKER
Near Irondequoit, NY 14617
Tanner
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of unit leaking out front of door. Replaced door gasket. Tested gasket with unit running and with standing water. Unit started to leak during 2nd fill/wash cycle. Right out center of front door. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
Near Rochester, NY 14624
Tanner
Job Details: 07/10/2020
WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Complaint of machine leaving black marks on light clothing. Image attached.No stored error messages. Ran service diagnostics cycle without issue. Inspected drive shaft for corrosion or oil to see if that has accessed the basket and found none.SR7728284078Advised overloading or too much softener can cause this. Advise customer on use and care. Nothing in machine will add black marks.
Near Penfield, NY 14526
Tanner
Job Details: 07/10/2020
REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Complaint of no light in FF and FC. While removing module in FC the module wiring dislodged from connector. Connector is buried in insulation and liner and cannot be reached.SR7728288395Advised this repair cannot be made. The machine is not repairable in this circumstance. Advised to refer customer to manufacturer customer service or extended warranty company.
Near Bloomfield, NY 14469
Dave
Job Details: 07/10/2020
WASHER WHIRLPOOL WTW7000DW4 F3E2 inlet thermistor valve fault . Replaced water valve . Calibrated unit and ran auto diagnostics. . Unit tested good .if problem persists order valve W11220230 and control W11182871; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Spencerport, NY 14559
David
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 noFound unit at room temperature. Was unable to get the compressor to start. Used a test start device to attempt to start compressor. Compressor is locked up and will need to be replaced. Ordering compressorVerbal signature ; ordrng 1 W10507884 (Compressor)
Near Bloomfield, NY 14469
Dave
Job Details: 07/10/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase for noise . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Called customer .customer says unit is now working .; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Pittsford, NY 14534
Dave
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Replaced compressor. Evaporator. Drier and harness . Tested unit . Tested good . Unit is cooling .
Near Rochester, NY 14626
James
Job Details: 07/10/2020
REFRIGERATOR GE PTS25SHSARSS Icemaker not filling due to frozen fill tube. Defrosted fill tube and cycled icemaker successfully. If problem persists pre order valve and icemaker
Near Pittsford, NY 14534
Evan
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KSCS25INBT01 Customer stated that units middle column was getting very warm. Discovered that condenser fan was not running causing issue. Ran test 4 on tech sheet to test fan. Discovered fan was not receiving 120v. Called techline to inquire about issue. Checked voltage at control. Control is not sending power to fan motor. Unit will need control. Ordering control. Quoted $106.75 for labor SR:7728286080; ordrng 1 W10818296 (CONTROL )
Near Rochester, NY 14606
Evan
Job Details: 07/10/2020
COOKTOP GE JBS60RK6SS Replacing cooktop due to units original cooktop glass breaking. Replaced cooktop. Tested all burners. Unit tested good
Near Rochester, NY 14626
James
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Q1 n. Q2 n. Q3 n complaint of ice has chemical taste and water doesn't. Need icemaker Ice falls out of ice bin and frost developing on bottom of bin. Need ice container. ; ordrng 1 W11294907 (icemaker) and 1 WPW10347093 (ice container)
Near Rochester, NY 14616
David
Job Details: 07/10/2020
WASHER MAYTAG MVWB755DW0 Q1 no q2 no q3 no Replaced worn gear case that was causing a noise during agitation. Calibrated and tested after repair unit tested goodVerbal signature
Near Caledonia, NY 14423
Steve
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced ui for not sending power to icemaker heater. Ordering left fresh food section door for broken harness inside door causing no ice. ; ordrng 1 W11256297 (LEFT BLACK SS DOOR)
Near Rochester, NY 14613
Tanner
Job Details: 07/10/2020
DISHWASHER MAYTAG MDB4949SHZ0 Q1 no Q2 no Q3 no Complaint of no wash. Soap at bottom of unit. Started wash cycle and unit fills with adequate water. Following stored errorF2E1 stuck keyF6E4 float switch openF7E1 no heatF6E1 low no waterDiagnostics cycle started and wash motor never started. Inspected control board and motor connection was not secure. Reconnected motor circuit. Started unit and unit tested good.
Near Rochester, NY 14612
David
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced evaporator and compressor due to a low side leak and Poor cooling. Began cooling after installation customer to monitor
Near Leicester, NY 14481
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRT112CZJB00 Parts needed if repaired. W11370574 compressor W11107829 drier W10897200 coupler2x8 mm to 9mm 9.6mm to 8.6 mm 5.3 too 7 mm 4.2mm to drier.. found compressor leaking. The unit needs compressor. The Refrigerant is R600 Customer called Home Depot while in the home. The unit is going to be replaced.
Near Fairport, NY 14450
Evan
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 Customer stating unit was leaking during rinse portion of cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Discovered that water was oversudsing during diagnostic cycle. Customer stated that rinse aid dispenser was filled recently. Suspecting this is causing issue. Dispenser was possibly overfilled causing rinse aid to leak out during cycle. Filled and drained unit multiple time to confirm water was clear and not sudsing. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 07/10/2020
DISHWASHER JENN AIR JDB9800CWP2 "The dishwasher is getting power. No response at ui and interior light not illuminating. Ordering main control and ui. ; ordrng 1 W10866121 (cntrl-elec) and 1 W11179176 (UI), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near Fairport, NY 14450
Evan
Job Details: 07/10/2020
RANGE WHIRLPOOL WFE505W0JS0 Customer stated door will not close. Discovered that active hinge spring bushing has broken causing issue. Replaced hinges. Tested door. Unit tested good
Near Rochester, NY 14605
James
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Door gasket torn. Part ordered doesn't fit this model. Need WP2319264T; ordrng 1 WP2319264T (gasket-fip)
Near Bloomfield, NY 14469
Dave
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Replaced fan blade and fan motor . Tested unit . Tested good .
Near Webster, NY 14580
Evan
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Customer stated door gasket had come off and door would not shut. Discovered that gasket had ripped 1/2 way down on right side. Replaced gasket. Tested unit. Unit was dripping a small amount from right corner. Discovered door seal was loose . Removed door panel. Tightened door seal. Unit tested good
Near Churchville, NY 14428
James
Job Details: 07/10/2020
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit overflowing into drain pan and triggers overflow switch. Cleaned pressure sensor and problem remains. Need pressure sensor. Need 5304504077 60.00Labor 104.65Shipping 15
Near Rush, NY 14543
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Found top and bottom corners of freezer gasket open causing frost and ice in freezer. Reformed with hair dryer. The bottom right corner is still open ordering gasket. ; ordrng 1 W10443315 (gasket-fip)
Near Churchville, NY 14428
James
Job Details: 07/10/2020
WASHER MAYTAG MHW6630HW0 Over suds error. Long drain error. Off balance load error. Valve failure error. Cleared codes and cleaned out drain. Tested diagnostics cycle. F0e5 unlock error after cycle was cancelled. Plugged unit into different outlet and unit functions properly.
Near West Henrietta, NY 14586
Steve
Job Details: 07/10/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Raised feet up to level refigerator and customer wants to pull it out periodically to clean behind. Tightened loose lightbulb for one light not tilt in fresh food section. The refigerator tests good.
Near Livonia, NY 14487
Steve
Job Details: 07/10/2020
RANGE WHIRLPOOL MGR6600FZ1 Found the valves not lined up on manifold causing knobs to scrape and hit bezels. Ordering manifold; ordrng 1 W10859728 (manifold)
Near Webster, NY 14580
Evan
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Freezer and refrigerator led’s are have both gone out. Discovered that led freezer module is causing issue. Ordering freezer and fridge led ; ordrng 2 WPW10515057 (LED LIGHT )s and 1 WPW10515058 (LED MODULE )
Near Irondequoit, NY 14609
David
Job Details: 07/10/2020
WASHER MAYTAG MVWB766FW1 "Q1 no q2 no q3 no Found unit with significant rusting near the bleach dispenser on the case. The gear case is also making an abnormal noise during agitation and needs to be replaced ordering case and gear case.; rqstng P&A on 1 W10676680 (Cabinet), ordrng 1 W10811956 (Gear case)"
Near Pittsford, NY 14534
Steve
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint of not enough ice. Found freezer temp at +4 degrees and fresh food section at 33. Adjusted temps to -2 and 37. Tested icemaker and it passed harvest test. Water filled as expected. Tested ice box fan and it sounded like it was winding up and shutting off in diagnostics but worked fine in normal operation. Customer is going to monitor. If problem persists preorder W10846539 fan
Near Rochester, NY 14619
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL MRT118FFFZ05 Replaced harness for break in power plug causing loos of power to refigerator. The refigerator tests good
Near Brighton, NY 14610
James
Job Details: 07/10/2020
FREEZER AMANA AZF33X16DW00 Q1 n. Q2 n. Q3 n. Complaint of unit not freezing all of the way. Freezer evap frozen over. Put unit into forced defrost and heater had 105v. Need thermistor WPW10383615. 104.65 labor ; ordrng 1 WPW10383615 (thermistor)
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/10/2020
DISHWASHER KITCHENAID KDPE334GPS0 Replaced top rack adjusters for top rack falling. The dishwasher tested good. ; used 2 WPW10546503 (ADJUSTER) from stock
Near Rochester, NY 14624
Tanner
Job Details: 07/10/2020
WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 no Complaint of unit making airplane noise in spin. Ran drain and spin and immediately replicated customer complaint. Replaced gearcase and calibrated unit. Tested in service diagnostics and unit tested good. Verbal signature acknowledged
Near Webster, NY 14580
James
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed switch. Part ordered does not fit this refrigerator. Part number incorrect in part breakdown. Need W11396033; ordrng 1 W11396033 (SW)
Near Irondequoit, NY 14622
David
Job Details: 07/10/2020
REFRIGERATOR MAYTAG MRT311FFFH00 Replaced left hand side deli track that was broken.
Near Webster, NY 14580
James
Job Details: 07/10/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control and tested spin cycle successfully. Ran test 12. Unit functions properly.
Near Ontario, NY 14519
Evan
Job Details: 07/10/2020
WASHER WHIRLPOOL MHW6000XW0 Customer stating that unit will not fill or run cycle. Checked for error codes upon arrival. Discovered f6e1 error code for Motor control failing to communicate with main control. Discovered that MCU is causing issue. Quoted customer to replace MCU. Customer does not want to proceed at this time. Collecting service call fee. Including part in job in case customer does decide they would like to proceed with repair WPW10374126 (MCU) $200.00
Near Rochester, NY 14612
David
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 no q2 no q3 no Replaced air damper that was making a chattering noise. New damper is very quiet.
Near Livonia, NY 14487
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL MBF2258FEZ04 Lowered front feet to raise refrigerator so door does not swing shut while customer is using refrigerator
Near Hamlin, NY 14464
David
Job Details: 07/08/2020
DISHWASHER KITCHENAID KUDS30IXBL9 Q1no q2noq3noReplaced upper rack adjusters that had broken at the wheels. New adjusters working as expected.Verbal signature.; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Rochester, NY 14612
David
Job Details: 07/08/2020
RANGE GE RGB745BEA1CT Replaced open bake igniter due to oven not heating. Preheated oven afterwards to test. Unit tested good; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Near Rochester, NY 14611
Evan
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG320M0BS3 Replacing inner door glass due to unit’s original piece of glass shattering while in use. Replaced door glass. Unit tested good
Near Rochester, NY 14624
David
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Replaced deli cover that was correct during last repair. Unit is cooling as expected customer to monitor.
Near Rochester, NY 14615
Evan
Job Details: 07/08/2020
OVEN MAYTAG MGR6751BDB Customer stating that when using upper oven during bake cycle control will flicker and sometimes unit will have to be unplugged and replugged in. Ran test bake cycle on both upper and lower ovens at 400 degrees attempting to replicate issue. Customer did state that breaker was replaced recently. Could not replicate issue while in home. Did quote customer for control replacement if they would like to proceed with repair. Customer will contact office if interested. WPW10166969 (control) $281.00S&H $15.00Labor $76.40Collecting service call fee for now
Near Rochester, NY 14612
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Frost in freezer. Light switch frozen. Gasket not sealing to top edge of freezer. Molded gasket with heat gun and inspected. Gasket seals properly.
Near Pittsford, NY 14534
Steve
Job Details: 07/08/2020
DRYER MAYTAG MEDB980BG0 Removed door and took outer panel off to switch door catches for broken door catch causing door to close hard or not close.
Near Irondequoit, NY 14609
Evan
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 Customer stated that upper rack was not gliding properly. Replaced tracks but unit was still experiencing same issue. Removed adjusters to inspect. After reinstalling adjusters could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14622
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL MFC2062FEZ03 Q1 n. Q2 n. Q3 n. Unit makes grinding noise and overfilling ice bin. Bail arm won't stay connected to icemaker. Replaced icemaker and it cycled upon install. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14609
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced endcaps and tested drawer. Ticking noise came back since last visit.mpushed fridge further back into cabinet and adjusted feet and noise went away. Customer is to monitor.
Near Rochester, NY 14607
David
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Q1 no q2 no q3 no Unit was not draining due to poor connection at drain pump. Was able to get pump to run and drain tub after reconnecting. Verbal signature ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Webster, NY 14580
Evan
Job Details: 07/08/2020
DRYER WHIRLPOOL WED49STBW0 Customer stated that unit will not heat. Discovered that thermal fuse tested open. Also discovered that heating coil was making contact with cabinet causing unit to heat even while testing on air dry. Replaced fuse and vent coil away from cabinet. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Manchester, NY 14504
Dave
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced freezer door and left hand fresh food door . Everything is sealing as expected . Tested good .
Near Pittsford, NY 14534
Steve
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced kickplate for broken tabs
Near Pittsford, NY 14534
Dave
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW1 Left side hinge is broken on lid . Unit needs new lid . Ran auto diagnostics. Unit was not shifting right . After looking under unit found gearcase oil on rotor and cabinet. Unit clicks while trying to shift . Quoted customer for lid . Gearcase shifter . Rotor . Customer will look into a new machine .
Near Honeoye Falls, NY 14472
Dave
Job Details: 07/08/2020
DRYER WHIRLPOOL WED5600VQ0 Replaced door switch on unit . Tested unit . Tested good
Near Rochester, NY 14620
James
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02 Q1 n. Q2 n. Q3 n. Ice bin broken. Replaced ice bin and verified ice dispenser functions. One year warranty on part.
Near Honeoye Falls, NY 14472
Dave
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced fan motor and defrost thermostat . Tested unit. Tested good .
Near Irondequoit, NY 14622
Evan
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL KDPE244GPS0 Replacing dispenser due to units original dispenser cracking causing door not to open or close. Replaced dispenser. Tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14607
David
Job Details: 07/08/2020
STACKED LAUNDRY KENMORE 11088762793 Replaced door switch and door catch and cam due to dryer door not staying shut during use. Dryer is heating as expected . Recommending that the venting be cleaned due to long dry times.
Near Fairport, NY 14450
Steve
Job Details: 07/08/2020
FREEZER FRIGIDAIRE FFFC15M4TW Frigidaire under warranty
Near Fairport, NY 14450
Steve
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found water supply shut off in basement causing no wash. Turned water supply on and the dishwasher tests good. Recommended moving water supply to under sink for better wash and dry.
Near Rochester, NY 14616
David
Job Details: 07/08/2020
WASHER MAYTAG MVWB755DW0 Replace stripped wash plate due to poor agitation and noise. Agitation working properly gear case was very loud during test. Inspected clutch and cam slider for wear. Found that the noise is likely coming from a gear inside the transmission. Requesting authorization on a gear case.; ordrng 1 W10811956 (Gearcase)
Near Irondequoit, NY 14617
Evan
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG775H0HZ0 "Replacing bake ignitor ,harness and DSI board due to unit failing to light bake or broil element . Replaced all parts. Tested unit for customer. Unit tested good"
Near Mount Morris, NY 14510
Dave
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Defrosted freezer and fill tube ice maker . Replaced ice maker . Tested unit tested good .; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Rochester, NY 14619
Evan
Job Details: 07/08/2020
RANGE MAYTAG MER5765RAB Customer stating that unit is not operating dual element burner. Removed cooktop to inspect burner coils for breaks. Coil has no breaks switch is causing issue. Customer requested dissembling of door in order to clean. Disassembled door for customer to clean. Ordering switch. Quoted $75.65 for labor; ordrng 1 WP74003122 (INFINITE SWITCH (DUAL) )
Near Irondequoit, NY 14617
David
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF510PAYSA Q1 no q2 no q3 no Replace control board due to unit not finishing cycles rechecked electrical connection. Unit tested good with new control. Significant suds were forming after the unit was washing for a short time. Recommending that the customer switch detergents. Verbal signature
Near Rochester, NY 14612
David
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Cooling had been shut off accidentally. Turned cooling back on at UI unit began cooling. Customer to monitor WPW10550026 crisper bin is broken
Near Penfield, NY 14526
Tanner
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Q1 no Q2 no Q3 no Replaced control board. Plugged in unit and ran service test 04. Unit tested good. Replaced ice maker. Advising 24 hours for unit to start making ice. Replaced evaporator fan harness assembly. Tested using service test 04 and fan tested good. Advised customer to monitor evaporator for ice build up.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Rochester, NY 14606
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL MFF2558VEQ Q1 n. Q2 n. Q3 n. Complaint of fresh food section not cooling. Frost buildup in freezer. Door gaskets torn. Ran forced defrost cycle successfully. Need control board and door gaskets. ; rqstng P&A on 2 W10830189 (gasket-fip)s and 1 WP542638 (grease) and 1 WPW10503278 (refer elect cont brd)
Near Rochester, NY 14612
Tanner
Job Details: 07/08/2020
DRYER WHIRLPOOL WED4850HW0 Q1 no Q2 no Q3 no Replaced timer. Tested unit and timer is advancing with proper voltages. Advising customer to continue to monitor. Running a full load of wet garments will be best test.Verbal signature acknowledged.
Near Rochester, NY 14606
James
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n q3 n. Shifter Fault. Unable to reach target rom Fault. Cleared codes and ran spin and agitation successfully. Checked wire connections. 117v to control with proper grounding. Spin cycle functions on drain and spin. Intermittent control issue. Need W11417466; ordrng 1 W11417466 (CONTROL)
Near Hilton, NY 14468
David
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL GB2SHTXTQ01 Customer had a leak coming from the dispenser inside the refrigerator. Water has been shut off turn the water supply onto the fridge while at the home. Tested water supply and was unable to re-create the leak. Customer stating that the water filter needs to be changed. Recommending that the water filter be changed before suspecting a valve issue customer to monitor
Near Canandaigua, NY 14424
Dave
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH1163XVQ1 Microwave not heating . Magnetron has power and is only pulling 7.5 amps . Unit needs magnetron.diode and new light bulb . Light bulb was broken in socket . Ordering parts ; ordrng 1 W11256462 (diode) and 1 8206232A (lamp 40 watt)
Near Conesus, NY 14435
Steve
Job Details: 07/08/2020
FREEZER WHIRLPOOL WZF34X20DW01 Compressor is very hot and rumbling. Found compressor blowout and oil through the sealed system. Unplugged compressor. Unit unrepairable.
Near Canandaigua, NY 14424
Dave
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Damper not opening and closing ordering damper W11317276 . Verf voltage going to damper was good . ; ordrng 1 W11317276 (diffuser), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14625
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL MFI2269FRZ00 Q1 n. Q2 n. Q3 n. Unit intermittently making ice. Temperature is good in both sections. Condenser is clean. Need icemaker ; schdld next appmnt for 7/15 WED 12-4
Near Rochester, NY 14609
James
Job Details: 07/08/2020
REFRIGERATOR GE SSL27RGRABS Unit not defrosting. Power to heater with open neutral. Heater has 28ohm resistance. Need control. Credit previous repair toward control. Need to reschedule before unit freezes over again. Paid 242.57. 156.60 balance. ; ordrng 1 WR55X10942P (board asm main contr)
Near Rochester, NY 14620
James
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL GU2455XTSB0 Unit not powering on thermal fuse closed. Ok from l1 at junction box. Recommend customer calls electrician. Reschedule to check that dishwasher operates after electrician repairs wire. ; schdld next appmnt for 7/11 SAT !
Near Pittsford, NY 14534
Steve
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer states unit is showing door ajar when door is closed and that in middle of night the alarm goes on and door is closed. Tested switches and they are working as expected. The ajar light blinks after door is closed. Ordering ui; ordrng 1 W11130216 (UI)
Near East Rochester, NY 14445
Steve
Job Details: 07/08/2020
DISHWASHER GE GDF620HSJ5SS Ordering ui for no response at ui. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Penfield, NY 14526
Steve
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Found unit making ice but the ice maker is overfilling causing water to leak inside refigerator and into ice container. ; ordrng 1 WPW10764668 (ice maker)
Near Webster, NY 14580
Evan
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Unit is still flashing f4e1 error for really being welded shut on control. Control was replaced on previous visit. Suspecting switches are causing issue due to problem being intermittent. Ordering upper and lower interlocks ; ordrng 1 W11252186 (UPPER INTERLOCK ) and 1 W11252187 (LOWER INTERLOCK )
Near Pittsford, NY 14534
Steve
Job Details: 07/08/2020
OVEN DOUBLE WHIRLPOOL KFDD500ESS02 Ordering user interface for erratic operation. Ordering light socket for persistently blowing bulbs. ; ordrng 1 W11127790 (UI) and 1 WPW10454648 (sockt-lite)
Near Rochester, NY 14618
Tanner
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Complaint of unit not locking causing washer not to wash. Following stored errorsF7E6 motor circuit loss of phaseF7E0 loss of powerF5E1 lid switch faultF5E3 lid lock will not unlockRan service diagnostics cycle. Unit never locks and never spins. Cycle stops at step 17 and never completes. In manual diagnostics able to lock lid however lid lock LED not on. Checked voltage from J6-7 to J18-3 and measured .3VDC. Per tech manual replace control with this reading. Control not sensing lid lock. Due to lid not lock unable to run motor tests in diagnostics. Tested motor resistance between J1-3 and measured open. There should be a resistance reading. Measured resistance of motor from motor connector and measured 5.6Ohms. Per tech sheet with this reading replace drive motor. Ordering new control lid lock and motor.; ordrng 1 W10915700 (Motor) and 1 W11170706 (ACU) and 1 W10810403 (Lid lock)
Near Rochester, NY 14612
Tanner
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Q1 no Q2 no Q3 no Complaint of unit not working. Throwing errors. Following stored errors:F8E2 water valve electrical F8E4 float errorSR7728269443Directed to float switch underneath machine. Tested switch and switch tested good. As soon as unit powered on even with switch unplugged same error. Advised to replace control and fill valve. Once unit running properly will need to monitor for leaks.; ordrng 1 W11348053 (Control) and 1 W11434044 (Fill valve)
Near Rochester, NY 14612
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Light not coming on with door open and switch is moving freely. Need sw W11396033; ordrng 1 W11396033 (SW)
Near Rochester, NY 14618
Evan
Job Details: 07/03/2020
DISHWASHER KITCHENAID KDPE234GPS0 Replacing wash motor due to unit failing to pump water throughout cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Near Bloomfield, NY 14469
Dave
Job Details: 07/03/2020
MICROWAVE KITCHENAID KHMS2056SSS1 Replaced microwave door . Tested unit . Tested good
Near Pittsford, NY 14534
Steve
Job Details: 07/03/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 Replaced led light on left side second down from top for shorted led that caused no light on sides of fresh food section. The lights works as expected.
Near Honeoye Falls, NY 14472
Dave
Job Details: 07/03/2020
DISHWASHER KITCHENAID KDTE204DSS1 Dishwasher isn’t draining . Found debris in drain pump not allowing it to run. Removed debris . Cleared error codes . Ran auto diagnostics. Unit tested good .
Near Rochester, NY 14626
James
Job Details: 07/03/2020
WASHER MAYTAG MHW8630HW1 Complaint of dispenser oversuds from load and go. Called techline and they said to disengage dispenser drawer if pods are being used. SR 7728227803
Near Bloomfield, NY 14469
Steve
Job Details: 07/03/2020
MICROWAVE KITCHENAID KHMS2056SSS1 Tech was assigned as a helper;
Near Canandaigua, NY 14424
Dave
Job Details: 07/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced drain pump for not being the correct pump for the unit . . Replaced vent and gasket for leaking . Tested unit . ran auto diagnostics unit tested good; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN